Airline Ticketing Agent Jobs

<p><h4>Job overview</h4> <p>The chief AGE mechanic supervises, trains AGE technicians and performs inspections, maintenance and servicing and storage of assigned AGE. Maintains and inspects hydraulic, pneumatic, electrical and fuel systems to include turbine, diesel and gasoline driven AGE. Responsible for the day-to-day AGE shop operations and communicates with the AGE superintendent to assure work priorities are met. Accomplishes work in accordance with USAF/Amentum technical data. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Primary supervisor to train AGE mechanics and perform periodic inspection, maintenance and repair actions on assigned AGE assets.</li> <li>Stocks, maintains and requisitions parts, tools and supplies to perform required work on assets.</li> <li>Prepares AGE/FLSE and other equipment for exercises or actual deployments.</li> <li>Responds to enquiries concerning storage and status of assigned equipment.</li> <li>Utilizes testing of diagnostic equipment while troubleshooting hydraulic, electrical, fuel and pneumatic systems and components for serviceability.</li> <li>Prepares and completes documentation including work orders, US Air Force supply and Amentum forms, updates historical data and coordinates actions required with work orders.</li> <li>Directs maintenance by maintenance action sheets, US Air Force technical orders and Amentum directives.</li> <li>Develops standard for subordinates, implements the precept of quality assurance within the guidelines of the ISO 9001:2015 quality management system standard (QMS), ensures that all work is completed to quality standards and provides employees with feedback on their progress.</li> <li>Orients new personnel to work crews, plans work assignments and establishes work methods.</li> <li>Conducts on-the-job training for AGE mechanics on assigned AGE/FLSE, safety, material safety data sheets, security awareness and other subjects. Prepares and updates training records.</li> <li>Prepares and inspects assets and equipment for shipment by air, sea and surface transportation.</li> <li>Performs servicing and maintenance of in-use assets and returns equipment to mission capable.</li> <li>Prepares and submits quality/material deficiency reports and technical order changes as required.</li> <li>Operates material handling equipment as required.</li> <li>Inspects hazardous materials within the assigned work center and coordinates the appropriate office for the disposal of HAZMAT when required.</li> <li>Ensures all tools, personnel protective equipment, facilities and clothing issued remain safe, secure and serviceable, reporting any deficiencies.</li> <li>Ensures that the work area is maintained to the highest standards of cleanliness.</li> <li>Attends AGE staff meetings as required.</li> <li>Prepares personnel performance reports as assigned.</li> <li>Performs TDY within the area of operations as required by the US Air Force/Amentum tasking.</li> <li>Performs other duties as assigned.</li> <li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Working knowledge of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs.</li> <li>Knowledge of military or civilian maintenance systems, quality assurance and supervisory skills required.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>Will be required to operate material handling equipment.</li> <li>High school diploma or equivalent required.</li> <li>Five years' experience with the US Air Force or civilian organization in the field of aircraft ground support equipment maintenance required.</li> <li>Ability to review electrical and electronic systems using wiring diagrams and schematics required.</li> <li>Practical experience of flow charts used to maintain pneumatic and hydraulic systems required.</li> <li>Must be able to obtain and maintain facility credentials/authorization. Note: US citizenship is required for facility credentials/authorization at this work location.</li> <li>Will be exposed to extreme noise from operating equipment.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Training to a 7 level as aircraft ground support equipment technician through an apprentice or military service program preferred.</li> <li>Ideal candidate will have training as a USAF AGE, RED X certified inspector.</li> </ul> <h4>Compensation details</h4> <p>Hourly plus additional incentives.</p> <p>The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.</p> <h4>Benefits overview</h4> <p>Our health and welfare benefits are designed to support you and your priorities. Offerings include:</p> <ul> <li>Health, dental, and vision insurance</li> <li>Paid time off and holidays</li> <li>Retirement benefits (including 401(k) matching)</li> <li>Educational reimbursement</li> <li>Parental leave</li> <li>Employee stock purchase plan</li> <li>Tax-saving options</li> <li>Disability and life insurance</li> <li>Pet insurance</li> </ul> <p>Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a collective bargaining agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.</p> <h4>Additional information</h4> <p>Original posting date: 05/04/2026 - Until filled.</p> <p>Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.</p> <h4>Equal opportunity statement</h4> <p>Amentum is proud to be an equal opportunity employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.</p></p><p></p>

<p><br></p><p><strong>Scope of Position</strong></p><p>As Sales Executive Groups &amp; Events, you will work closely with the Director of Commercial Strategy, Sales leadership and the wider Sales &amp; Marketing team to drive group and events business and achieve or exceed monthly, quarterly, and annual revenue targets. The role focuses on generating, developing, and converting business across corporate groups, meetings, incentives, conferences, exhibitions, weddings, social events, and other group and event segments. You will be responsible for identifying new business opportunities, developing and maintaining strong relationships with corporate clients, event planners, agencies, Destination Management Companies (DMCs), Professional Conference Organisers (PCOs), and other key partners. The role requires a proactive approach to business development, account management, sales calls, client entertainment, site inspections, proposals, and market development while positioning Mandarin Oriental, Muscat as a preferred luxury destination for groups, meetings, and events.</p><p><strong>Responsibilities</strong></p><ul><li>Understand, communicate, and adhere to all corporate and hotel policies and standard operating procedures.</li><li>Ensure all business activities and decisions comply with the MOHG Code of Conduct and applicable laws, rules, and regulations.</li><li>Fully understand and support Mandarin Oriental, Muscat s People &amp; Culture strategic policies.</li><li>Support all learning and development activities as required.</li><li>Safeguard confidential information and personal data relating to guests, customers, colleagues, and the hotel.</li><li>Support and adhere to all policies and procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy.</li><li>Act as a hotel and brand ambassador at all times.</li><li>Carry out any additional duties requested by management related to hotel operational activities.</li><li>Generate, develop, and maintain group and event business within assigned markets and segments through proactive sales activities.</li><li>Develop and maintain productive relationships with corporate clients, event planners, agencies, DMCs, PCOs, wedding planners, and other key group and event partners.</li><li>Identify and develop new business opportunities to increase group room revenue, event revenue, banquet revenue, occupancy, and overall market share.</li><li>Conduct face-to-face sales calls, telephone calls, client entertainment, presentations, and site inspections.</li><li>Implement and execute Groups &amp; Events sales objectives, strategies, and action plans to achieve and exceed assigned targets.</li><li>Manage assigned accounts and continuously evaluate their production, potential, and performance.</li><li>Proactively solicit new group, meeting, conference, incentive, wedding, and social event opportunities.</li><li>Follow up on group and event enquiries and opportunities in a timely manner to maximize conversion.</li><li>Prepare and present proposals, offers, and presentations in line with client requirements and the hotel s commercial strategy.</li><li>Conduct detailed site inspections and showcase the hotel s guestrooms, restaurants, ballroom, meeting rooms, and event facilities to prospective clients.</li><li>Work closely with the Conference &amp; Events team to ensure a smooth transition of confirmed business and accurate communication of client requirements.</li><li>Maintain awareness of Groups &amp; Events market trends, booking patterns, customer preferences, demand periods, and competitor activities.</li><li>Monitor competitors event facilities, group offerings, packages, promotions, and market activity and report relevant threats and opportunities.</li><li>Develop strong and productive relationships with existing business partners while actively identifying potential new clients and accounts.</li><li>Ensure negotiated agreements, rates, packages, and selling strategies are adhered to and maximize upselling opportunities whenever possible.</li><li>Conduct regular account reviews and recommend actions to increase group and event production from key accounts.</li><li>Maintain accurate and up-to-date information regarding assigned accounts, sales activities, leads, opportunities, definite business, and production in the relevant systems in accordance with MOHG standards.</li><li>Respond to client and partner requests within the time frames established by the company.</li><li>Participate in sales activities, roadshows, trade events, exhibitions, sales missions, networking events, and relevant industry functions as required.</li><li>Attend major events in the hotel and city as requested by the Department Head.</li><li>Cross-sell Mandarin Oriental properties worldwide whenever appropriate and identify opportunities to generate business across the Group.</li><li>Support customer loyalty and Mandarin Oriental brand standards by delivering service excellence throughout the customer journey.</li><li>Build strong relationships with customers, guests, and colleagues to understand their needs and provide effective solutions.</li><li>Participate in client entertainment activities with the Sales Department.</li><li>Conduct joint sales calls with the Sales team as required.</li><li>Establish and maintain files and databases for Groups &amp; Events accounts and assist Sales leadership in maintaining the account management system.</li><li>Attend weekly and monthly departmental meetings and prepare relevant account performance updates, conversion information, market intelligence, and client feedback.</li><li>Understand the overall Groups &amp; Events market, including competitors strengths and weaknesses, economic trends, supply and demand, and key developments within the local and international MICE market.</li><li>Work closely with Conference &amp; Events, Revenue, Reservations, Food &amp; Beverage, Banquets, Culinary, Front Office, Marketing, and other relevant departments to ensure opportunities are effectively converted and client expectations are met.</li><li>Support the optimization of event space, group room blocks, and revenue opportunities in collaboration with Revenue and Conference &amp; Events teams.</li><li>Handle guest or client concerns professionally and support the resolution of any disputes when required.</li><li>Maintain an excellent working relationship with all colleagues and departments across the hotel.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Understand, communicate, and adhere to all corporate and hotel policies and standard operating procedures.</li><li>Ensure all business activities and decisions comply with the MOHG Code of Conduct and applicable laws, rules, and regulations.</li><li>Fully understand and support Mandarin Oriental, Muscat s People &amp; Culture strategic policies.</li><li>Support all learning and development activities as required.</li><li>Safeguard confidential information and personal data relating to guests, customers, colleagues, and the hotel.</li><li>Support and adhere to all policies and procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy.</li><li>Act as a hotel and brand ambassador at all times.</li><li>Carry out any additional duties requested by management related to hotel operational activities.</li><li>Generate, develop, and maintain group and event business within assigned markets and segments through proactive sales activities.</li><li>Develop and maintain productive relationships with corporate clients, event planners, agencies, DMCs, PCOs, wedding planners, and other key group and event partners.</li><li>Identify and develop new business opportunities to increase group room revenue, event revenue, banquet revenue, occupancy, and overall market share.</li><li>Conduct face-to-face sales calls, telephone calls, client entertainment, presentations, and site inspections.</li><li>Implement and execute Groups &amp; Events sales objectives, strategies, and action plans to achieve and exceed assigned targets.</li><li>Manage assigned accounts and continuously evaluate their production, potential, and performance.</li><li>Proactively solicit new group, meeting, conference, incentive, wedding, and social event opportunities.</li><li>Follow up on group and event enquiries and opportunities in a timely manner to maximize conversion.</li><li>Prepare and present proposals, offers, and presentations in line with client requirements and the hotel s commercial strategy.</li><li>Conduct detailed site inspections and showcase the hotel s guestrooms, restaurants, ballroom, meeting rooms, and event facilities to prospective clients.</li><li>Work closely with the Conference &amp; Events team to ensure a smooth transition of confirmed business and accurate communication of client requirements.</li><li>Maintain awareness of Groups &amp; Events market trends, booking patterns, customer preferences, demand periods, and competitor activities.</li><li>Monitor competitors event facilities, group offerings, packages, promotions, and market activity and report relevant threats and opportunities.</li><li>Develop strong and productive relationships with existing business partners while actively identifying potential new clients and accounts.</li><li>Ensure negotiated agreements, rates, packages, and selling strategies are adhered to and maximize upselling opportunities whenever possible.</li><li>Conduct regular account reviews and recommend actions to increase group and event production from key accounts.</li><li>Maintain accurate and up-to-date information regarding assigned accounts, sales activities, leads, opportunities, definite business, and production in the relevant systems in accordance with MOHG standards.</li><li>Respond to client and partner requests within the time frames established by the company.</li><li>Participate in sales activities, roadshows, trade events, exhibitions, sales missions, networking events, and relevant industry functions as required.</li><li>Attend major events in the hotel and city as requested by the Department Head.</li><li>Cross-sell Mandarin Oriental properties worldwide whenever appropriate and identify opportunities to generate business across the Group.</li><li>Support customer loyalty and Mandarin Oriental brand standards by delivering service excellence throughout the customer journey.</li><li>Build strong relationships with customers, guests, and colleagues to understand their needs and provide effective solutions.</li><li>Participate in client entertainment activities with the Sales Department.</li><li>Conduct joint sales calls with the Sales team as required.</li><li>Establish and maintain files and databases for Groups &amp; Events accounts and assist Sales leadership in maintaining the account management system.</li><li>Attend weekly and monthly departmental meetings and prepare relevant account performance updates, conversion information, market intelligence, and client feedback.</li><li>Understand the overall Groups &amp; Events market, including competitors strengths and weaknesses, economic trends, supply and demand, and key developments within the local and international MICE market.</li><li>Work closely with Conference &amp; Events, Revenue, Reservations, Food &amp; Beverage, Banquets, Culinary, Front Office, Marketing, and other relevant departments to ensure opportunities are effectively converted and client expectations are met.</li><li>Support the optimization of event space, group room blocks, and revenue opportunities in collaboration with Revenue and Conference &amp; Events teams.</li><li>Handle guest or client concerns professionally and support the resolution of any disputes when required.</li><li>Maintain an excellent working relationship with all colleagues and departments across the hotel.</li><li>Set a positive example and consistently demonstrate Mandarin Oriental standards and values.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Responsable SMS Support et Services F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Vous êtes prêt à décoller avec nous ? Rejoignez l'équipe Safran Aircraft Engines : leader mondial dans la conception, la fabrication et la maintenance de moteurs d'avions civils et militaires. Ensemble, nous façonnons un avenir durable pour l'aviation et permettons à nos clients de voler en toute sécurité.<br>Ce que nous accomplirons ensemble :<br>Rattaché(e) au Département Qualité Support, Services et Commerce, vous intégrez l'équipe Qualité Système en charge du maintien des agréments de maintenance PART 145 et de formation PART 147, ainsi que de l'animation du SMS du réseau PART 145 et de la qualité du Customer Training Center.<br>Vos principales missions seront :<br>• Piloter et déployer la démarche Safety Management System (SMS) au sein du réseau de maintenance et réparation, en veillant à la maitrise et à la prévention des risques de non-conformités susceptibles d'impacter la sécurité des vols.<br>• Animer et coordonner le réseau Qualité Support &amp; Services sur le SMS, et superviser les instances internes dédiées.<br>• Être l'interlocuteur privilégié des autorités pour tous les événements relevant de l'agrément de maintenance France, établir les déclarations associées et garantir la conformité réglementaire.<br>• Accompagner la préparation et le déroulement des audits (internes, externes, clients, autorités) sur le périmètre SMS et assurer le suivi des éventuelles actions correctives.<br>• Être garant du processus de traitement des Évènements Qualité (EQ) pour la Direction, coordonner ce processus avec la Qualité des Moteurs Civils et assurer sa bonne application au sein du réseau Qualité Support &amp; Services.<br>• Apporter un support méthodologique et opérationnel sur la conduite des investigations 8D, et piloter la montée en maturité des équipes sur les outils d'amélioration continue.<br>• Gérer et coordonner les investigations complexes impliquant plusieurs entités transverses, et assurer l'interface avec les équipes Programme en cas de recommandation constructeur.<br>• Assister les équipes clients dans la préparation des communications relatives aux EQ, en veillant à la qualité et à la conformité des messages.<br>• S'assurer de la mise en œuvre et du respect des processus EQ, 8D et SMS conformément aux exigences de l'agrément de maintenance France.<br>• Contribuer activement à l'intégration et à la déclinaison des évolutions réglementaires liées au SMS au sein du réseau de maintenance et réparation.<br>Par vos actions, vous participez activement au maintien des plus hauts standards de sécurité des vols et de conformité réglementaire, tout en œuvrant à la diffusion d'une culture sécurité forte, structurante pour l'ensemble du réseau de maintenance et support.<br>Vous intégrez une équipe de 11 personnes, répartis en plusieurs pôles.<br>Des déplacements sur les différents sites du réseau maintenance et réparation SAE (France et étranger) sont à prévoir.</p><br><br><p>Une partie de ce que nous vous offrons :<br>- Un équilibre vie pro/vie perso : Accord télétravail, RTT, congés conventionnels (ancienneté médailles, enfants malades), guide parentalité, dispositif pour les proches aidants et initiatives bien-être.<br>- Une rémunération attractive : 13ᵉ mois, épargne salariale, intéressement et participation avec abondement.<br>- Sécurité et santé : mutuelle et prévoyance familiale, programme renforcé sur la prévention pour assurer la sécurité de tous, service médical sur place.<br>- Mobilité douce : navettes Safran, participation partielle des abonnements de transport, dispositif de covoiturage.<br>- Un cadre de travail pensé pour vous et vigilant de notre environnement : œuvres sociales aves les comités sociaux économique, site handi-accueillant, restaurants d'entreprise à prix réduit, bornes électriques, salle de sport sur place, conciergerie, billetterie, voyages à prix compétitif.</p><br><br><p>Ce poste est fait pour vous si vous possédez :<br>• Bonnes connaissances techniques sur les turboréacteurs.<br>• Appétence marquée pour les environnements aéronautiques, et intérêt avéré pour la sécurité des vols.<br>• Expérience significative dans la méthodologie 8D, le traitement d'événements qualité et la conduite d'investigations associées.<br>• Capacité à comprendre, déployer et faire vivre des processus qualité dans un environnement normé, structurant et exigeant.<br>• Sens du client développé : capacité à accompagner, conseiller et soutenir les équipes internes ainsi que les clients externes avec professionnalisme.<br>• Excellentes qualités relationnelles, esprit d'équipe affirmé et aisance dans l'animation de réseaux transverses ou multisites.<br>• Curiosité, rigueur et autonomie dans l'organisation comme dans la gestion des missions ; capacité d'analyse et de synthèse démontrée.<br>• Force de proposition, goût pour l'amélioration continue et le pilotage de projets d'envergure.<br>• Maîtrise professionnelle de l'anglais : aisance à l'oral et à l'écrit dans un contexte international (rédaction de documents, animation de réunions, échanges avec des interlocuteurs variés).<br>• Une première expérience ou des connaissances en support en service, qualité ou maintenance aéronautique constituent un atout supplémentaire.<br>Vous souhaitez évoluer dans un environnement à forts enjeux, rejoindre un collectif engagé et contribuer activement à l'excellence opérationnelle du réseau. Rejoignez-nous !</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Tech Lead QA - IA / Automation F/H </p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>La division Data &amp; Web a pour mission d'accompagner notre croissance industrielle soutenue et les défis sociétaux de notre temps. La Digital Factory, véritable moteur de cette transformation digitale, a pour objectif de créer et de délivrer des produits et services innovants en exploitant des technologies de pointe.<br>Au sein de notre Direction des Systèmes d'Information, la Software Factory a pour mission de fournir à l'ensemble de nos communautés de développeurs et aux équipes projets les outils, les pipelines CI/CD, les référentiels et les environnements les plus performants et sécurisés. L'ambition est de construire des modèles de qualité durables, intégrant progressivement l'automatisation et l'IA comme leviers d'efficacité et de pilotage.<br>En tant que Tech Lead en Automatisation des Tests, vous serez au cœur de notre stratégie de qualité logicielle. Vous aurez pour rôle clé de concevoir, élaborer et mettre en œuvre une stratégie de tests automatisés pour garantir la fiabilité et la robustesse de nos applications. Vous travaillerez de manière étroite avec nos équipes de développement, DevOps et produit.<br>Voulez-vous en savoir davantage ? <br>Le défi de notre futur(e) Tech Lead sera de faire de la qualité un vecteur de performance, de maîtrise des risques et d'accélération du delivery.<br>Véritable référent qualité, vous contribuerez à structurer et industrialiser les pratiques d'ingénierie qualité. Vous jouerez un rôle déterminant dans la montée en maturité des équipes QA en garantissant la cohérence méthodologique entre les squads.<br>Vos Objectifs Principaux :<br>• Définir et piloter la stratégie de tests automatisés à travers tout le cycle de développement logiciel, en tenant compte des meilleures pratiques et des exigences du projet.<br>• Mettre en œuvre et superviser l'architecture des tests en optimisant les processus d'automatisation.<br>• Conduire la mise en place des outils et frameworks de tests automatisés les plus adaptés, notamment en utilisant votre expertise en Java, Cypress, Playwright, Postman et Gatling.<br>• Assurer le coaching et la montée en compétences des équipes, et participer à la veille technologique pour garantir l'adoption des technologies les plus innovantes.<br>• Accompagner les équipes de développement dans une démarche quality by design / shift-left<br>• Diffuser les bonnes pratiques QA et contribuer à la montée en compétence des équipes</p><br><br><p>Être Tech Lead QA, chez Safran Aircraft Engines, c'est porter les responsabilités suivantes :<br>Définition et pilotage des pratiques Quality Engineering<br>• Formaliser le référentiel méthodologique associé à la qualité<br>• Définir les standards de test par niveau : unitaire, intégration, UAT, performance, sécurité<br>• Mettre en place une stratégie Shift Left / shift Right<br>• Définir une stratégie d'automatisation <br>Gouvernance des outils et architecture d'automatisation<br>• Sélectionner et rationnaliser les outils (test management, framework, etc.)<br>• Définir une architecture d'automatisation des tests (framework , CI, reporting)<br>• Assurer le suivi de la cohérence de la CI/CD en ligne avec les enjeux de qualité logicielle <br>Industrialisation et performance<br>• Standardiser et industrialiser les pratiques de tests<br>• Construire un dashboard qualité consolidé de niveau plateforme<br>• Identifier les axes d'amélioration continue<br>• Intégrer l'IA dans les processus de test<br>Leadership et animation<br>• Animer la practice QA<br>• Mettre en place des communautés techniques de partage<br>• Accompagner les squads dans leur montée en compétence et dans l'amélioration continue</p><br><br><p>Envie de nous rejoindre, mais vous vous demandez si votre profil peut répondre à notre besoin ? <br>Bac+5 en Informatique, école d'ingénieur ou équivalent.<br>Vous justifiez d'une <br>• Expérience avérée dans un rôle de Tech Lead en Automatisation des Tests sur un programme d'envergure <br>• Expertise solide en Java, Postman, Gatling et Playwright, avec une capacité à intervenir de manière opérationnelle sur ces outils.<br>• Capacité éprouvée à définir des stratégies de tests automatisés et à les mettre en œuvre de manière autonome, avec une vision globale et stratégique.<br>• Compétences en leadership technique et en gestion d'équipe pour accompagner et faire évoluer nos collaborateurs.<br>Vous justifiez d'un minimum de 5 ans d'expérience en gestion de la qualité logicielle et en mise en place de méthodologie et outillage des tests avec des pratiques Agile et DevOps.<br>Idéalement, vous comprenez les enjeux des architectures cloud et vous avez utilisé l'IA pour améliorer la qualité <br>Vous avez le sens du service et de la satisfaction client, avez de fortes capacités à communiquer, convaincre et entraîner. De nature curieuse et proactive, vous comprenez les enjeux business et savez identifier, classifier et prioriser les fonctionnalités et besoins des clients, tout en maîtrisant les aspects techniques des produits dont vous avez la charge.<br>Au sein du département nous valorisons un environnement de travail où l'autonomie, la rigueur, l'entraide, la transparence et l'innovation sont au cœur de nos action.<br>Le groupe évoluant dans un contexte international, vous avez un bon niveau d'anglais et bénéficiez de solides qualités rédactionnelles et orales.<br>Qu'attendez- vous ? Postulez ! Nous vous attendons pour relever de nouveaux défis !</p><br><br><br> </div>

<p>Position Description Job Title: Librarian Faculty/Department: Learning Resources Center (LRC) Reporting to: Manager, Learning Resources Center Type of Employment: Full-Time 0 Purpose of Position: The Librarian will be responsible for developing, selecting and organizing LRC collections and providing excellent services to LRC users. Role and Responsibilities: Implement provided Health, Safety and Environmental (HSE) controls and follow instructions. Look after and keep the provided HSE equipment and facilities healthy and report any damage of equipment and facilities identified to the HSE team. Report any HSE incidents and missed behavioural observations. Providing reference services to the LRC users: - Assisting users to use services and resources of the Learning Resource Centre (LRC). - Instructing users to use OPAC system to locate the resources. - Answering routine inquiries, and referring users in need of professional assistance to librarians. - Providing research support to users. Dealing professionally with any Integrated Library Management System: - Registering new users and issuing borrowers identification cards. - Sending out notices and accepting fine payments for lost or overdue books. - Operating the circulation system (issuing and returning books) and the reservation system (reserving books). - Maintaining the system: entering details into the catalogue for new stock, deleting catalogue records for the withdrawn stock. - Generating statistics reports of usage. - Applying any new knowledge and skills. Developing LRC collections and books acquisitions: - Progressing orders for new items. - Liaise with the faculties through LRC Liaison Program. - Dealing professionally with E-resources, managing E-resources and knowing the strategic of search and browsing. - Informing the users about new acquisitions through current awareness services. Classifying and cataloging items: - Classifying items according to congress classification system. - cataloging items according to cataloging standards. - Maintaining of LRC collections. - Ensuring that the LRC stock is in good order: i.e., shelving and filing new and returned books and materials and maintaining resources in their correct order. - Maintaining LRC materials in usable condition: cleaning, covering, replacing spine and date labels Promoting awareness of the services and resources: - Providing information and digital literacy sessions to students, researchers, and staff. - Producing posters and displays promoting LRC s services and resources. Looking after the LRC environment: keeping notice boards and displays tidy and up to date. Taking action to deal with disruptive or problem patrons. Staying updated with current research, trends, and technologies in the field The employee is required to strictly adhere and comply with Sohar University policies, bylaws, and regulations that are related to their work. Any other assigned tasks that fall within the competence of the department/faculty.</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications:</h3><p>A degree in Library and Information Sciences with Experience of working in a library is preferred.</p><h3>Knowledge &amp; Skills:</h3><p>General: Fully conversant with the Omani labour law. Moderated level in writing and speaking of Arabic and English languages (following the department/faculty). Ability to use computers and relevant computer applications for the job. Clear and effective communicator. Resourceful (know where to find information for problem-solving). Team player, leads and supports changes to improve business performance. Sound organizational and administrative ability Ability to manage students behavior Ability to work under pressure and to deadlines Ability to work independently and organize own work Organized and methodical approach to work Ability to comprehend and follow instructions: effectively follow instructions from supervisor, verbally and in written form. Time management: set priorities in order to meet assignment deadlines.</p><p>Specifics: Aware of the Health and Safety requirements of staff at work and environmental conservation programs. Good ICT, literacy and numeracy skills Ability to be supportive but firm with students Good presentation skills to give talks to students and visitors Working knowledge of library methods and procedures. Ability to operate library machines properly. Keyboarding and filing ability. Ability to provide training to staff and students Ability to market about Library services. Relevant Experience: Experience of working in a library is preferred.</p><p>Note: *All qualifications awarded from outside Oman should be equivalent by Ministry of Education.</p>

<p><strong>Job Title</strong> Board Secretary Work Location Muscat</p><p>1. Basic Job Information Strategic Sector: Board of Directors Direct Supervisor: Chairman of the Board</p><p>2. Job Purpose To provide administrative and coordination support to the Board of Directors and its committees by organizing meetings, preparing and distributing agendas and supporting documents, attending meetings and recording minutes and resolutions, following up on actions and decisions with relevant stakeholders, and maintaining accurate records and documentation to ensure the effective functioning of the Board and its committees.</p><p>3. Duties and Responsibilities Prepare the annual schedule of Board of Directors and committee meetings in coordination with the Chairman and committee chairpersons. Coordinate meeting schedules with Board members, committee members, executive management, and other relevant stakeholders. Prepare and distribute meeting invitations and agendas after obtaining the required approvals, in accordance with established timelines and procedures. Coordinate with relevant departments to collect reports, presentations, and documents required for Board and committee meetings. Review meeting documentation for completeness and arrange materials according to the agenda sequence before distribution to members. Arrange meeting venues or virtual meeting platforms and ensure the readiness of presentation and communication facilities. Monitor attendance confirmations from Board members, committee members, and invitees, and prepare attendance and apology records. Attend Board and committee meetings and provide the necessary administrative and organizational support. Accurately and impartially document meeting discussions, resolutions, recommendations, and action items. Prepare draft meeting minutes and submit them to the Chairman or Committee Chairperson for review. Circulate draft minutes to members, consolidate feedback, and prepare final versions for approval and signature. Record declarations of conflicts of interest, abstentions, dissenting opinions, or voting reservations raised during meetings. Prepare, update, and maintain a register of Board and committee resolutions and recommendations. Communicate approved resolutions and recommendations to the departments or entities responsible for implementation. Follow up on the implementation status of decisions and action items with relevant parties and periodically update tracking records. Prepare periodic reports highlighting completed, ongoing, delayed decisions and implementation challenges raised by relevant stakeholders. Coordinate emergency meetings and resolutions passed by circulation, ensuring proper documentation and recordkeeping in accordance with approved procedures. Maintain and archive meeting minutes, resolutions, agendas, correspondence, and related documents in both physical and electronic formats. Prepare and manage incoming and outgoing administrative correspondence related to the Board of Directors and its committees. Verify the payment and receipt of allowances and benefits relating to Board members. Maintain the confidentiality of Board and committee information, documents, and deliberations, and disclose them only to authorized individuals. Report company risks and incidents to the Risk Management Department. Perform any other duties assigned by the Board members.</p><p>Required Knowledge: Thorough understanding of the managed sub-functions and the overall functions of various organizational departments. Knowledge of all policies and procedures relevant to the area of responsibility. Familiarity with applicable organizational systems and operational frameworks. Knowledge of relevant laws, regulations, governance requirements, and procedural manuals. Understanding of quality standards applicable to operational processes. Proficiency in the use of specialized electronic systems and technological tools.</p><p>Required Competencies and Skills Capabilities: Organizing Board of Directors and committee meetings. Preparing agendas and arranging meeting documentation. Drafting and recording minutes and resolutions accurately and clearly. Maintaining decision and action tracking registers. Using Board meeting platforms and governance portals. Preparing administrative correspondence and reports in both Arabic and English. Proficiency in written and spoken Arabic and English. General knowledge of Board and committee procedures in line with the applicable governance framework.</p><p>Skills: Maintaining the highest level of confidentiality regarding information, deliberations, and resolutions. Managing multiple meetings, schedules, and documents simultaneously. Persistently following up with relevant stakeholders to obtain required updates. Adhering to deadlines for distributing documents and preparing minutes and reports. Interacting professionally with Board members and executive leadership. Recording discussions and resolutions objectively without bias or interference. Effectively handling urgent meetings and schedule changes. Delivering minutes and documentation within tight deadlines. Demonstrating professionalism, respect, and composure when dealing with all stakeholders.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The F&amp;B Outlet Supervisor is responsible for overseeing the day-to-day operations of the assigned food and beverage outlet, ensuring excellent guest service, efficient operations, high-quality standards, and maximum guest satisfaction. The position provides leadership and guidance to the F&amp;B team during each shift, ensuring that hotel standards, service procedures, hygiene requirements, and company policies are consistently followed. The Supervisor also supports the Outlet Manager in achieving departmental revenue, cost-control, and guest satisfaction objectives.</p><br><p>YOUR DAY-TO-DAY:</p><br><ul><li><p>Supervise the daily operation of the assigned F&amp;B outlet and ensure smooth service throughout the shift.</p><br></li><li><p>Ensure the outlet is properly prepared before opening and appropriately closed after service.</p><br></li><li><p>Allocate duties and workstations to team members according to business levels and operational requirements.</p><br></li><li><p>Monitor guest flow, table allocation, service sequence, and overall outlet efficiency.</p><br></li><li><p>Ensure all food and beverage products are served according to established quality and presentation standards.</p><br></li><li><p>Monitor stock levels and coordinate with relevant departments to ensure product availability.</p><br></li><li><p>Assist with inventory, requisitions, receiving, storage, and stock control procedures.</p><br></li><li><p>Monitor operating equipment and ensure proper handling and maintenance.</p><br></li><li><p>Ensure the outlet is clean, organized, and maintained according to hotel standards.</p><br></li><li><p>Deliver friendly, professional, and personalized service to all guests.</p><br></li><li><p>Welcome guests and ensure their needs are anticipated and addressed promptly.</p><br></li><li><p>Handle guest feedback and complaints professionally and seek appropriate solutions.</p><br></li><li><p>Follow up with guests to ensure satisfaction and encourage positive experiences.</p><br></li><li><p>Maintain strong knowledge of the outlet's menu, beverages, promotions, and hotel facilities.</p><br></li><li><p>Promote appropriate food and beverage offerings, upselling opportunities, and promotions.</p><br></li><li><p>Brief the team before each shift regarding reservations, VIP guests, promotions, special events, and operational requirements.</p><br></li><li><p>Coach, train, and motivate team members to consistently achieve service standards.</p><br></li><li><p>Monitor employee performance and provide constructive feedback.</p><br></li><li><p>Support the onboarding and training of new team members.</p><br></li><li><p>Encourage teamwork, professionalism, and positive communication within the department.</p><br></li><li><p>Ensure grooming, punctuality, attendance, and personal hygiene standards are maintained.</p><br></li><li><p>Assist the Outlet Manager with performance evaluations and staff development.</p><br></li></ul><p>WHAT WE NEED FROM YOU:</p><br><ul><li><p>Diploma or degree in Hospitality Management, Food &amp; Beverage Management, or a related field is preferred.</p><br></li><li><p>Minimum 2–3 years of experience in Food &amp; Beverage operations, preferably within a hotel or upscale restaurant environment.</p><br></li><li><p>Previous supervisory experience in an F&amp;B outlet is preferred.</p><br></li><li><p>Strong knowledge of restaurant and beverage service standards.</p><br></li><li><p>Good understanding of food safety and hygiene practices.</p><br></li><li><p>Familiarity with POS systems and basic F&amp;B reporting.</p><br></li><li><p>Good communication and interpersonal skills.</p><br></li><li><p>Strong leadership, organizational, and problem-solving abilities.</p><br></li><li><p>Ability to work effectively under pressure in a fast-paced environment.</p><br></li><li><p>Flexibility to work shifts, weekends, and public holidays.</p><br></li></ul><p>WHO WE ARE</p><br><p>Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.&nbsp;</p><br><p>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.</p><br><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Spa Operations and Budgets<br>• Selects vendors for spa retail operations and managing contract agreements.<br>• Oversees retail product research, product selection and purchasing, product display.<br>• Manages supply inventories and purchasing control, including uniforms.<br>• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.<br>• Maintains cleanliness of spa and related areas and equipment.<br>Managing Spa Sales and Marketing Strategy<br>• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.<br>• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.<br>• Ensures spa services are included in all property-related marketing and advertising.<br>• Identifies and recommending new products and product enhancements to remain competitive in the market.<br>Managing Spa Revenue Management Strategy<br>• Monitors and Manages the payroll function.<br>• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<br>• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.<br>Ensuring and Delivering Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Strives to improve service performance.<br>Conducting Human Resources Activities<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.<br>• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<br>• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Administers the performance appraisal process for direct report managers.<br>• Develops business goals and creates appropriate development plans.<br>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.<br>• Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job summary</h4> <p>Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing spa operations and budgets</strong></p> <ul> <li>Selects vendors for spa retail operations and managing contract agreements.</li> <li>Oversees retail product research, product selection and purchasing, product display.</li> <li>Manages supply inventories and purchasing control, including uniforms.</li> <li>Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.</li> <li>Maintains cleanliness of spa and related areas and equipment.</li> </ul> <p><strong>Managing spa sales and marketing strategy</strong></p> <ul> <li>Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.</li> <li>Develops and manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.</li> <li>Ensures spa services are included in all property-related marketing and advertising.</li> <li>Identifies and recommends new products and product enhancements to remain competitive in the market.</li> </ul> <p><strong>Managing spa revenue management strategy</strong></p> <ul> <li>Monitors and manages the payroll function.</li> <li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li> <li>Manages spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.</li> </ul> <p><strong>Ensuring and delivering exceptional customer service</strong></p> <ul> <li>Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Strives to improve service performance.</li> </ul> <p><strong>Conducting human resources activities</strong></p> <ul> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li> <li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li> <li>Develops, implements and maintains a spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Administers the performance appraisal process for direct report managers.</li> <li>Develops business goals and creates appropriate development plans.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures that regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.</li> <li>Celebrates successes and publicly recognizes the contributions of team members.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Expert - HSSE Culture will serves as the organization's subject matter expert in safety culture, human and organizational performance, leadership development, organizational learning, and behavioral change. The role will work closely with executive leadership, line management, employees, and contractors to embed safety as a core organizational value and improve operational resilience across all business activities.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p>Expert - HSSE Culture will serves as the organization's subject matter expert in safety culture, human and organizational performance, leadership development, organizational learning, and behavioral change. The role will work closely with executive leadership, line management, employees, and contractors to embed safety as a core organizational value and improve operational resilience across all business activities.</p><br> <p><strong>Designing the future. Transforming the world</strong>&nbsp;</p><br><br> <p>Reflecting the market focus for the office in both brownfield and green field opportunities, multi-skilled personnel are sought, for those with experience in Onshore Oil and Gas.&nbsp;</p><br><br> <p><strong>What we can offer</strong>&nbsp;</p><br><br> <ul> <li><strong>Meaningful and interesting projects</strong> delivered to leaders of industry across oil and gas&nbsp; and emerging energy sectors&nbsp;&nbsp;</li> </ul><br> <ul> <li><strong>Commitment to Diversity and Inclusion</strong>; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice&nbsp;</li> </ul><br> <ul> <li><strong>Competitive salary</strong> with regular salary reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> </ul><br> <ul> <li><strong>Medical Insurance: </strong>Ensures inpatient and outpatient care is available should you require treatment. Cover limits apply, please refer to the terms of benefit and network list for further details.&nbsp;</li> </ul><br> <ul> <li><strong>Workmen’s Compensation</strong>: Provides payment of 3 x Annual Wage (up to a maximum of 5000 OMR) upon death or permanent disability.&nbsp;</li> </ul><br> <ul> <li><strong>Employee Assistance Programme: </strong>Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.&nbsp;</li> </ul><br> <p><strong>Typical responsibilities</strong>&nbsp;&nbsp;</p><br><br><p><strong>Safety Culture Transformation Leadership</strong></p><br><ul> <li>Develop and implement the organization's HSSE Culture Transformation Roadmap aligned with the 2030 strategy.</li> <li>Establish a structured culture maturity model and define annual improvement targets.</li> <li>Lead the design, implementation, and sustainability of enterprise-wide safety culture initiatives.</li> <li>Serve as the focal point for safety culture transformation and organizational learning.</li> <li>Advise executive management on culture risks, opportunities, and improvement priorities.</li> <li>Benchmark organizational performance against leading international energy, petrochemical, and high-reliability organizations.</li></ul><p><strong>Leadership Capability Development</strong></p><br><ul> <li>Design and lead the Safety Leadership Program for executive, senior, and frontline leaders.</li> <li>Develop leadership standards and expectations related to safety ownership and visible felt leadership.</li> <li>Implement coaching and mentoring programs to strengthen leadership effectiveness.</li> <li>Facilitate executive workshops and leadership culture forums.</li> <li>Measure leadership effectiveness through culture indicators and workforce feedback</li> <li>Governance &amp; Performance Management</li></ul><p><strong>Human Performance &amp; Organizational Learning</strong></p><br><ul> <li>Introducing Human and Organizational Performance (HOP) principles throughout business.</li> <li>Develop learning team processes for significant events, operational challenges, and organizational learning.</li> <li>Promote a learning culture that focuses on understanding work as performed.</li> <li>Strengthening psychological safety and workforce engagement.</li> <li>Drive improvement in reporting quality, learning effectiveness, and workforce participation.</li></ul><p><strong>Workforce Engagement &amp; Culture Programs</strong></p><br><ul> <li>Lead the Safety Ambassador Program and similar workforce engagement initiatives.</li> <li>Develop innovative campaigns to strengthen employee ownership and accountability.</li> <li>Design behavioral and human performance interventions based on organizational needs.</li> <li>Improve workforce participation in safety programs and continuous improvement activities.</li> <li>Drive recognition and reinforcement programs that support positive behaviors.</li></ul><p><strong>Contractor Culture Excellence</strong></p><br><ul> <li>Develop and implement the Contractor Safety Culture Framework.</li> <li>Assess contractor culture maturity and capability.</li> <li>Build contractor leadership capability through coaching and development programs.</li> <li>Establish consistent cultural expectations across employees and contractors.</li> <li>Support contractor management teams in achieving culture improvement objectives.</li></ul><p><strong>Culture Measurement &amp; Analytics</strong></p><br><ul> <li>Conduct annual culture and engagement assessments.</li> <li>Develop safety culture performance dashboards and predictive indicators.</li> <li>Analyze behavioral trends, leading indicators, and organizational learning data.</li> <li>Provide regular reports to Management and HSSE Leadership Team.</li> <li>Track culture maturity progress against the 2030 roadmap</li></ul><p><strong>Change Management &amp; Communication</strong></p><br><ul> <li>Develop and execute culture change strategies.</li> <li>Support major organizational transformations and business initiatives.</li> <li>Build communication campaigns that reinforce culture objectives.</li> <li>Facilitate employee and contractor engagement sessions.</li> <li>Promote transparency, trust, and open reporting culture<br> &nbsp;</li></ul><br>Qualifications:<br><ul> <li>Education: Bachelor’s degree in engineering, Occupational Safety, Organizational Psychology, Human factors, Organizational Development or Behavioral Science.</li> <li>Preferred master’s degree in: Safety Management, Organizational Psychology, Human Factors Organizational Development.</li></ul><p><strong>Professional Certifications</strong></p><br><ul> <li>Essential (one or more): CMIOSH, CSP, NEBOSH Diploma, CRSP, Equivalent internationally recognized. qualification</li> <li>Highly Desirable: Human Performance/HOP qualifications, Change Management Certification, Organizational Development Certification, Leadership Coaching Certification, Human Factors Certification.</li></ul><p><strong>Experience Requirements</strong></p><br><p><strong>Essential</strong></p><br><ul> <li>Minimum 12–15 years HSSE experience.</li> <li>Minimum 5 years leading organizational culture or transformation initiatives.</li> <li>Experience within oil &amp; gas, petrochemical, energy, mining, aviation, utilities, or other high-risk industries.</li> <li>Demonstrated success in driving organizational change and influencing senior leaders.</li> <li>Experience developing leadership capability programs.</li> <li>Experience designing and implementing culture assessment frameworks.</li> <li>Experience managing cross-functional transformation projects.</li></ul><p><strong>Preferred</strong></p><br><ul> <li>Experience implementing Human and Organizational Performance (HOP).</li> <li>Experience conducting Safety Culture Maturity Assessments.</li> <li>Experience with Learning Teams and Operational Learning methodologies.</li> <li>Experience leading multinational workforces and contractor populations.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Expert - HSSE Culture will serves as the organization's subject matter expert in safety culture, human and organizational performance, leadership development, organizational learning, and behavioral change. The role will work closely with executive leadership, line management, employees, and contractors to embed safety as a core organizational value and improve operational resilience across all business activities.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p>Expert - HSSE Culture will serves as the organization's subject matter expert in safety culture, human and organizational performance, leadership development, organizational learning, and behavioral change. The role will work closely with executive leadership, line management, employees, and contractors to embed safety as a core organizational value and improve operational resilience across all business activities.</p><br> <p><strong>Designing the future. Transforming the world</strong>&nbsp;</p><br><br> <p>Reflecting the market focus for the office in both brownfield and green field opportunities, multi-skilled personnel are sought, for those with experience in Onshore Oil and Gas.&nbsp;</p><br><br> <p><strong>What we can offer</strong>&nbsp;</p><br><br> <ul> <li><strong>Meaningful and interesting projects</strong> delivered to leaders of industry across oil and gas&nbsp; and emerging energy sectors&nbsp;&nbsp;</li> </ul><br> <ul> <li><strong>Commitment to Diversity and Inclusion</strong>; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice&nbsp;</li> </ul><br> <ul> <li><strong>Competitive salary</strong> with regular salary reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> </ul><br> <ul> <li><strong>Medical Insurance: </strong>Ensures inpatient and outpatient care is available should you require treatment. Cover limits apply, please refer to the terms of benefit and network list for further details.&nbsp;</li> </ul><br> <ul> <li><strong>Workmen’s Compensation</strong>: Provides payment of 3 x Annual Wage (up to a maximum of 5000 OMR) upon death or permanent disability.&nbsp;</li> </ul><br> <ul> <li><strong>Employee Assistance Programme: </strong>Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.&nbsp;</li> </ul><br> <p><strong>Typical responsibilities</strong>&nbsp;&nbsp;</p><br><br><p><strong>Safety Culture Transformation Leadership</strong></p><br><ul> <li>Develop and implement the organization's HSSE Culture Transformation Roadmap aligned with the 2030 strategy.</li> <li>Establish a structured culture maturity model and define annual improvement targets.</li> <li>Lead the design, implementation, and sustainability of enterprise-wide safety culture initiatives.</li> <li>Serve as the focal point for safety culture transformation and organizational learning.</li> <li>Advise executive management on culture risks, opportunities, and improvement priorities.</li> <li>Benchmark organizational performance against leading international energy, petrochemical, and high-reliability organizations.</li></ul><p><strong>Leadership Capability Development</strong></p><br><ul> <li>Design and lead the Safety Leadership Program for executive, senior, and frontline leaders.</li> <li>Develop leadership standards and expectations related to safety ownership and visible felt leadership.</li> <li>Implement coaching and mentoring programs to strengthen leadership effectiveness.</li> <li>Facilitate executive workshops and leadership culture forums.</li> <li>Measure leadership effectiveness through culture indicators and workforce feedback</li> <li>Governance &amp; Performance Management</li></ul><p><strong>Human Performance &amp; Organizational Learning</strong></p><br><ul> <li>Introducing Human and Organizational Performance (HOP) principles throughout business.</li> <li>Develop learning team processes for significant events, operational challenges, and organizational learning.</li> <li>Promote a learning culture that focuses on understanding work as performed.</li> <li>Strengthening psychological safety and workforce engagement.</li> <li>Drive improvement in reporting quality, learning effectiveness, and workforce participation.</li></ul><p><strong>Workforce Engagement &amp; Culture Programs</strong></p><br><ul> <li>Lead the Safety Ambassador Program and similar workforce engagement initiatives.</li> <li>Develop innovative campaigns to strengthen employee ownership and accountability.</li> <li>Design behavioral and human performance interventions based on organizational needs.</li> <li>Improve workforce participation in safety programs and continuous improvement activities.</li> <li>Drive recognition and reinforcement programs that support positive behaviors.</li></ul><p><strong>Contractor Culture Excellence</strong></p><br><ul> <li>Develop and implement the Contractor Safety Culture Framework.</li> <li>Assess contractor culture maturity and capability.</li> <li>Build contractor leadership capability through coaching and development programs.</li> <li>Establish consistent cultural expectations across employees and contractors.</li> <li>Support contractor management teams in achieving culture improvement objectives.</li></ul><p><strong>Culture Measurement &amp; Analytics</strong></p><br><ul> <li>Conduct annual culture and engagement assessments.</li> <li>Develop safety culture performance dashboards and predictive indicators.</li> <li>Analyze behavioral trends, leading indicators, and organizational learning data.</li> <li>Provide regular reports to Management and HSSE Leadership Team.</li> <li>Track culture maturity progress against the 2030 roadmap</li></ul><p><strong>Change Management &amp; Communication</strong></p><br><ul> <li>Develop and execute culture change strategies.</li> <li>Support major organizational transformations and business initiatives.</li> <li>Build communication campaigns that reinforce culture objectives.</li> <li>Facilitate employee and contractor engagement sessions.</li> <li>Promote transparency, trust, and open reporting culture<br> &nbsp;</li></ul><br>Qualifications:<br><ul> <li>Education: Bachelor’s degree in engineering, Occupational Safety, Organizational Psychology, Human factors, Organizational Development or Behavioral Science.</li> <li>Preferred master’s degree in: Safety Management, Organizational Psychology, Human Factors Organizational Development.</li></ul><p><strong>Professional Certifications</strong></p><br><ul> <li>Essential (one or more): CMIOSH, CSP, NEBOSH Diploma, CRSP, Equivalent internationally recognized. qualification</li> <li>Highly Desirable: Human Performance/HOP qualifications, Change Management Certification, Organizational Development Certification, Leadership Coaching Certification, Human Factors Certification.</li></ul><p><strong>Experience Requirements</strong></p><br><p><strong>Essential</strong></p><br><ul> <li>Minimum 12–15 years HSSE experience.</li> <li>Minimum 5 years leading organizational culture or transformation initiatives.</li> <li>Experience within oil &amp; gas, petrochemical, energy, mining, aviation, utilities, or other high-risk industries.</li> <li>Demonstrated success in driving organizational change and influencing senior leaders.</li> <li>Experience developing leadership capability programs.</li> <li>Experience designing and implementing culture assessment frameworks.</li> <li>Experience managing cross-functional transformation projects.</li></ul><p><strong>Preferred</strong></p><br><ul> <li>Experience implementing Human and Organizational Performance (HOP).</li> <li>Experience conducting Safety Culture Maturity Assessments.</li> <li>Experience with Learning Teams and Operational Learning methodologies.</li> <li>Experience leading multinational workforces and contractor populations.</li></ul> </div>

<p><h4>Job summary<\/h4>\n<p>Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR<\/li>\n<li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<p><strong>Managing spa operations and budgets<\/strong><\/p>\n<ul>\n<li>Selects vendors for spa retail operations and manages contract agreements.<\/li>\n<li>Oversees retail product research, product selection and purchasing, product display.<\/li>\n<li>Manages supply inventories and purchasing control, including uniforms.<\/li>\n<li>Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.<\/li>\n<li>Maintains cleanliness of spa and related areas and equipment.<\/li>\n<\/ul>\n\n<p><strong>Managing spa sales and marketing strategy<\/strong><\/p>\n<ul>\n<li>Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.<\/li>\n<li>Develops and manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.<\/li>\n<li>Ensures spa services are included in all property-related marketing and advertising.<\/li>\n<li>Identifies and recommends new products and product enhancements to remain competitive in the market.<\/li>\n<\/ul>\n\n<p><strong>Managing spa revenue management strategy<\/strong><\/p>\n<ul>\n<li>Monitors and manages the payroll function.<\/li>\n<li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<\/li>\n<li>Manages spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.<\/li>\n<\/ul>\n\n<p><strong>Ensuring and delivering exceptional customer service<\/strong><\/p>\n<ul>\n<li>Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.<\/li>\n<li>Empowers employees to provide excellent customer service.<\/li>\n<li>Strives to improve service performance.<\/li>\n<\/ul>\n\n<p><strong>Conducting human resources activities<\/strong><\/p>\n<ul>\n<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<\/li>\n<li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.<\/li>\n<li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<\/li>\n<li>Develops, implements and maintains a spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.<\/li>\n<li>Administers the performance appraisal process for direct report managers.<\/li>\n<li>Develops business goals and creates appropriate development plans.<\/li>\n<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Ensures that regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.<\/li>\n<li>Celebrates successes and publicly recognizes the contributions of team members.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Crowne Plaza Muscat OCEC is a distinguished five-star hotel located within the iconic Oman Convention and Exhibition Centre in Muscat. Combining modern luxury with traditional Omani hospitality, the hotel offers exceptional accommodation, world-class dining, and state-of-the-art meeting and event facilities. As a preferred destination for business travellers, conference delegates, and leisure guests, Crowne Plaza Muscat OCEC prides itself on delivering personalized service, innovative experiences, and seamless connectivity. Strategically positioned in Oman’s vibrant capital, it serves as a gateway to the region’s cultural heritage and burgeoning business landscape.</span><span>​</span></p><br><p><span><strong>What is the job?</strong></span><span>​</span></p><br><p><span>The Guest Service Specialist (GSS) is responsible for providing exceptional service to all hotel guests by assisting with check-in/check-out, handling inquiries, resolving complaints, and ensuring a seamless guest experience. The GSS serves as a key point of contact for guests, proactively anticipating their needs and supporting all front office and guest relations operations in accordance with IHG brand standards.</span><span>​</span></p><br><p><span><strong>Your day to day</strong></span><span><span><strong>​</strong></span></span></p><br><ul><li><span>Welcome and greet guests in a warm, professional, and friendly manner.</span><span><span>​</span></span></li><li><span>Handle check-in and check-out processes efficiently, ensuring accuracy in guest accounts and room allocations.</span><span><span>​</span></span></li><li><span>Provide guests with information about hotel facilities, services, and local attractions.</span><span><span>​</span></span></li><li><span>Anticipate guest needs and proactively resolve any issues to ensure a memorable experience.</span><span><span>​</span></span></li><li><span>Address guest complaints promptly, professionally, and effectively, escalating complex issues to the Guest Relations Manager or Front Office Manager.</span><span><span>​</span></span></li><li><span>Assist in managing guest reservations, special requests, and VIP arrivals.</span><span><span>​</span></span></li><li><span>Monitor guest arrivals and departures to ensure smooth service flow.</span><span><span>​</span></span></li><li><span>Maintain accurate records of guest profiles, preferences, and service history in the PMS system.</span><span><span>​</span></span></li><li><span>Support coordination between Front Office, Housekeeping, F&amp;B, and other departments to meet guest requirements.</span><span><span>​</span></span></li><li><span>Ensure proper handling of guest valuables, lost and found items, and guest correspondence.</span><span><span>​</span></span></li><li><span>Work closely with the Guest Relations team and other front office staff to ensure high service standards.</span><span><span>​</span></span></li><li><span>Assist in training new team members or cross-training staff as needed.</span><span><span>​</span></span></li><li><span>Participate in pre-shift briefings and post-shift debriefings to communicate updates, guest requirements, and operational priorities.</span><span><span>​</span></span></li><li><span>Support VIP or group arrivals by ensuring personalized attention and coordination.</span><span><span>​</span></span></li><li><span>Adhere to IHG brand standards, hotel policies, and local regulations.</span><span><span>​</span></span></li><li><span>Maintain professionalism, grooming standards, and etiquette in all guest interactions.</span><span><span>​</span></span></li><li><span>Ensure the safety, confidentiality, and security of guest information and belongings.</span><span><span>​</span></span></li><li><span>Participate in audits, inspections, and quality control checks as required.</span><span><span>​</span></span></li><li><span>Maintain accurate records of guest complaints, requests, and service recovery actions.</span><span><span>​</span></span></li><li><span>Assist in preparing daily reports on guest interactions, VIP visits, and operational issues.</span><span><span>​</span></span></li><li><span>Provide feedback to management on guest trends, satisfaction levels, and service improvement opportunities.</span><span><span>​</span></span></li></ul><p><span><strong>What we need from you</strong></span><span>​</span><span>:</span></p><br><ul><li><span>Local Talent (Omani Nationals) are highly preferred for Guest Experience profiles.</span></li><li><p><span><span>High School Diploma or equivalent; Diploma/Bachelor’s in Hospitality or Hotel Management preferred.</span></span><span><span>​</span></span></p><br></li></ul><ul><li><span>Minimum 1–3 years of experience in guest relations, front office, or customer service in a hotel or hospitality setting.</span><span>​</span></li><li><span>Experience in international hotel brands or luxury properties preferred.</span><span>​</span></li><li><span>Excellent guest service and interpersonal skills.</span><span>​</span></li><li><span>Strong communication skills in English (spoken and written); Arabic is an advantage.</span><span>​</span></li><li><span>Knowledge of hotel PMS systems and guest service procedures.</span><span>​</span></li><li><span>Ability to remain calm under pressure and resolve conflicts effectively.</span><span>​</span></li><li><p><span>Professionalism, attention to detail, and organizational skills.</span></p><br><p><span>​</span></p><br></li></ul><p><span><strong>What you can expect from us:</strong></span></p><br><p><span>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.</span></p><br><p><span>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin,</span></p><br><p><span>protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</span></p><br><p><span>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.</span></p><br><p><span>So, join us and you’ll become part of our ever-growing global family.</span></p><br><p><span><strong>Who we are</strong></span></p><br><p><span>Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.&nbsp;</span></p><br><p><span>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.</span></p><br><p><span>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</span></p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<p>Responsible for the development of the Spa, fitness and Kids Club yearly budget. Responsible for re-forecasting of the budget as and when is necessary. Responsible for the financial performance of the spa and related departments. Responsible for the compilation of the Spa monthly profit and loss account and statistics. Review daily revenue updates on Spa revenue produced by Datavision daily and discuss with Hotel Manager during the weekly meetings. Establish strategies for achieving the targets. Regular review of therapist schedules, therapists and treatment room utilization in order to maximize yield potential of the Spa. Setting achievable goals for spa colleagues, to include both treatment and retail goals. Plan yearly Capex necessarily. Working closely with Director of Finance at all times. Support the Director of Finance in the hotel s overall financial performance. Control aspect of operational supplies and labor in the Spa &amp; Wellness.</p><p>Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan. Responsible for the development of marketing strategies for the Spa &amp; Wellness department. Develop the yearly event calendar with the Director of Marketing Communications. Working closely with the Director of Marketing Communications and the Public Relations Manager. Ensure regular market research/studies are being conducted to understand the market trends within Qatar and internationally. Liaison with other Spa Directors in the group to develop attractive group promotions. Attend sales calls as and when is necessary. Development of marketing strategies for the female and male hair and beauty salons, and Spa and Fitness.</p><p>Perform annual performance reviews, encouraging and coaching the development of all the colleagues in the Spa &amp; Wellness division. Oversee the recruitment, induction, training development, appraisal and discipline of all spa &amp; wellness colleagues. Enforce a clear understanding of colleagues rules is in accordance with the MOHG Human Resources Policies. Will be responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in the Human Resources policy &amp; procedure guide. Interview prospective candidates for various positions in the Spa &amp; Wellness by following strict guidelines and criteria set up by Human Resource. Development of Human Resource strategy for recruitment and selection of colleagues. Career development programs for colleagues. Appropriate compensation and benefit packages for colleagues. Labor cost management. Community and sustainable programs.</p><p>Signoff on all Departmental Learning Checklists completed by Departmental Trainers to ensure that standards and procedures have been understood. Pass on any learned knowledge from shows or training, thereby being an avenue for industry information. Ensure that SOP s are continuously updated for all spa &amp; wellness colleagues. Regular review of treatments and SOPs. Responsible for maintaining the high standard of treatment, service and attention to detail within the spa &amp; wellness. Meet with all new heads of departments by providing a tour of the spa and explain the philosophy and culture of the Spa.</p><p>Responsible for the enforcement of all policies and objectives within the spa. Director of Spa &amp; Wellness to take reservations as and when is necessary. Dealing with dissatisfied or disgruntled guests. Responsible for motivating retail sales. Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly. Regular daily walkthroughs of the Spa and Wellness areas to review all Standards and Procedures and operational status of the Spa &amp; Wellness, including female and male salons. Reading through the many essentials e-mails that deal regarding spa, meetings, groups, and VIP s. Also, replying to guest, vendor, sales and colleague e-mails.</p><p>Ensure all the Occupational Health and Safety Policies and Procedures are in compliance with the Safe, Sound &amp; Sustainable guidelines. Frequent checks of equipment and facilities to prevent loss of equipment due to negligence or wear and tear.</p><p>Prepare and present bi-monthly meeting for all Spa &amp; Wellness colleagues. Minutes need to be provided to Human Resources and printed out to be available in the Spa office. Ensure that any colleagues, who were excused from the meeting, read the minutes. The following categories should also be discussed during this meeting: marketing, promotions, colleagues development, operations and finance. During briefings, ensure any issues are discussed and provide information of special attention guest and groups that may be in house. Review log of training completed by Departmental Trainers. Review monthly training schedules for all spa &amp; wellness colleagues. Attending relevant meetings organized by other Department Heads. Conduct weekly meeting with Spa Treatment Manager and Spa Operations Manager Conduct weekly MOD meeting to discuss any operational issues</p><p>To deal with any problems, enquiries and complaints from spa &amp; wellness guests and potential guests.</p><p>Review stock checks at the end of month for financial reports. Ensure that purchasing is aligned with budget. Product line selection with Spa Treatments Manager and Spa Operations Manager. Replacement of items due to wear and tear.</p><p>Special guests and VIP s with special needs. It is essential to keep abreast of any developments in the spa &amp; wellness industry. Frequent competitor analysis is necessary. Strategic planning for assigned projects by organizing committees and following up with goals established on set time lines. Responsible for setting Spa s annual goals by January each year. Responsible for communicating this plan with Spa &amp; Wellness colleagues. On occasion, it is necessary to determine contingency plans when business is exposed to unusual factors such as war, poor economy or natural disasters. To prepare reports for the Hotel Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available. Work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><h4>Job summary</h4> <p>Drives revenue to achieve hotel’s topline goals for each of their represented hotels by proactively soliciting all business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to property sales leader (ASL or DOS/DOSM) and works closely with the hotel general managers, focuses on sales driven tasks. May work with local sales and U.S. account sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented marketplace.</p> <h4>Candidate profile</h4> <p><strong>Education and experience required:</strong></p> <ul> <li>High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area. OR</li> <li>2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major; no work experience required.</li> </ul> <p><strong>Preferred:</strong></p> <ul> <li>4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g., group, catering, transient); knowledge of the hospitality industry.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing sales activities</strong></p> <ul> <li>Works with property sales leader (ASL or DOS/DOSM) in identifying the top accounts of each stakeholder hotel, determine account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels.</li> <li>Assist property sales leader in identifying share shift targets.</li> <li>Ensures effective and efficient funnel management through available systems and collaborating with multi-hotel sales.</li> <li>Manages daily status change reports to help close on hotel business.</li> <li>May work with local sales, U.S. account sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented marketplace.</li> <li>Provides property support by coordinating and executing property internal mining efforts to assigned hotels.</li> <li>Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms.</li> <li>Solicits potential new accounts or business opportunities by leveraging business intelligence provided by sales & marketing planning and support or other third-party data sources to generate leads.</li> <li>Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts.</li> <li>Ensures hotel has property lead generation program to identify new business.</li> <li>Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.</li> <li>Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, etc.).</li> <li>Conducts customer facing sales activities on behalf of the hotels in partnership with property coordinator/resource as appropriate (e.g., lunch and learns, social hours, company of the month activities, local industry events, convention and visitors bureau (CVB) activities, etc.).</li> <li>Conducts site inspections for customer accounts as appropriate.</li> <li>Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information.</li> <li>Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required.</li> <li>Verifies accurate and timely lead turnover to other sales channels and partners closely with the multi-hotel sales to ensure qualified leads are entered into CI/TY SFA Web.</li> <li>Leverages MI leads for out of org, non-deployed accounts.</li> <li>Presents stakeholder hotel benefits and features based on customer needs.</li> <li>Understands and utilizes all business processes written in support of the sales organization.</li> <li>Utilizes negotiation skills and creative selling abilities to uncover new business.</li> <li>Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM)) to research the deployment and value of the accounts deemed important for stakeholder hotels.</li> <li>Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) to sell effectively against the competition.</li> <li>Communicates trends, opportunities, and market changes to appropriate parties, as needed.</li> <li>Leverages all available sales channels (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.) to optimize sales revenues.</li> <li>Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads.</li> <li>Tracks weekly activities and relationship to revenue and room night production.</li> <li>Sets day-to-day priorities to complete assigned responsibilities.</li> <li>Actively participates and contributes to sales strategy meetings as appropriate.</li> <li>Adjusts to significant variation in daily workload through independent prioritization.</li> <li>Drives revenue from local non-deployed accounts for the hotels the sales executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads.</li> <li>Activates local tactics for deployed accounts to pull-through local buyer needs. Communicates best practices for generating creative revenue opportunities.</li> <li>Performs other duties as appropriate.</li> </ul> <p><strong>Building successful relationships</strong></p> <ul> <li>Leverages deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share.</li> <li>Participates in community and hotel networking events (e.g., Rotary Clubs, RI social hours, Chamber of Commerce, etc.).</li> <li>Visits neighborhood target and local small business accounts and coordinates follow up efforts.</li> <li>Coordinates with property sales leader to understand needs and priorities of stakeholder hotels to identify focus areas.</li> <li>Works collaboratively with all sales channels (e.g., the multi-hotel sales, account sales and global sales) to establish coordinated sales efforts that are complementary, and not duplicative.</li> <li>Handles customer care issues and as necessary, refers them to the appropriate owner.</li> <li>Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li> <li>Services customers to obtain and grow share of the account.</li> <li>Executes and supports the company’s customer service standards.</li> <li>Engages in property related events that support the development of new accounts (e.g., general manager (GM) reception, concierge level hospitality, etc.).</li> <li>Performs other duties, as assigned, to meet business needs.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Drives revenue to achieve Hotel’s topline goals for each of their represented hotels by proactively soliciting all business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT Pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with Leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to Property Sales Leader (ASL or DOS/DOSM) and works closely with the hotel General Managers, focuses on sales driven tasks. May work with Local Sales and U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>Required:<br>• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.<br>Preferred:<br>• 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry.<br>CORE WORK ACTIVITIES<br>Managing Sales Activities<br>• Works with Property Sales Leader (ASL or DOS/DOSM) in identifying the top accounts of each stakeholder hotel, determine account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels.<br>• Assist Property Sales Leader in identifying share shift targets.<br>• Ensures effective and efficient funnel management through available systems and collaborating with Multi-Hotel Sales.<br>• Manages daily Status Change reports to help close on hotel business.<br>• May work with Local Sales, U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place.<br>• Provides property support by coordination and executing property internal mining efforts to assigned hotels<br>• Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms.<br>• Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales &amp; Marketing Planning and Support or other third-party data sources to generate leads.<br>• Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts.<br>• Ensure Hotel has property lead generation program to identify new business.<br>• Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.<br>• Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, etc.).<br>• Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.).<br>• Conducts site inspections for customer accounts as appropriate.<br>• Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information.<br>• Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required.<br>• Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales to ensure qualified leads are entered into CI/TY SFAWeb.<br>• Leverages MI Leads for Out of Org, Non-Deployed Accounts.<br>• Presents stakeholder hotel benefits and features based on customer needs.<br>• Understands and utilizes all business processes written in support of the sales organization.<br>• Utilizes negotiation skills and creative selling abilities to uncover new business.<br>• Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM) to research the deployment and value of the accounts deemed important for stakeholder hotels.<br>• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) to sell effectively against the competition.<br>• Communicates trends, opportunities, and market changes to appropriate parties, as needed.<br>• Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.), to optimize sales revenues.<br>• Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads.<br>• Tracks weekly activities and relationship to revenue and room night production.<br>• Sets day-today priorities to complete assigned responsibilities<br>• Actively participates and contributes to Sales Strategy Meetings as appropriate.<br>• Adjusts to significant variation in daily workload through independent prioritization.<br>• Drives revenue from local non-deployed accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads.<br>• Activate local tactics for deployed accounts to pull-through local buyer needs. Communicate best practices for generating creative revenue opportunities.<br>• Performs other duties as appropriate.<br>• <br>Building Successful Relationships<br>• Leverage deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share.<br>• Participates in community and hotel networking events (e.g., Rotary Clubs, RI Social Hours, Chamber of Commerce, etc).<br>• Visits neighborhood target and local small business accounts and coordinate follow up efforts.<br>• Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas.<br>• Works collaboratively with all sales channels (e.g. the Multi-Hotel Sales, Account Sales and Global Sales) to establish coordinated sales efforts that are complementary, and not duplicative.<br>• Handles customer care issues and as necessary, refers them to the appropriate owner.<br>• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<br>• Services customers to obtain and grow share of the account.<br>• Executes and supports the company’s customer service standards.<br>• Engages in property related events that support the development of new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.).<br>• Performs other duties, as assigned, to meet business needs.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</span> </div>

<p><br></p><p>Mandarin Oriental, Muscat</p><p>Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a luxurious Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea, as well as a variety of banquet and meeting spaces designed to accommodate social and business events. For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group s legendary service, world-class amenities, and sweeping sea or mountain views.</p><p>Responsibilities</p><ul><li>Support the day-to-day management of the assigned Food &amp; Beverage operation, ensuring efficient and smooth service while consistently maintaining Mandarin Oriental standards.</li><li>Ensure team members have excellent knowledge of food and beverage offerings and can confidently communicate this knowledge to guests.</li><li>Ensure colleagues report for and complete their shifts according to scheduled working hours.</li><li>Assist in managing staffing levels, colleague performance, and operational requirements in line with business needs and budgeted targets.</li><li>Ensure tables, service stations, and operational areas are correctly arranged, prepared, and maintained.</li><li>Ensure all colleagues are familiar with correct billing and payment procedures.</li><li>Ensure equipment is maintained in good working condition and colleagues are appropriately trained in its correct use.</li><li>Conduct daily briefings and participate in relevant operational and departmental meetings.</li><li>Attend and actively participate in training sessions organized by Mandarin Oriental.</li><li>Ensure current training materials, operational updates, and service standards are communicated to relevant colleagues.</li><li>Ensure VIP guests and special requests are handled according to Mandarin Oriental standards.</li><li>Monitor the quality and presentation of food and beverages and ensure standards are clearly communicated to the team.</li><li>Conduct and attend relevant meetings in the absence of the Restaurant Manager when required.</li><li>Support the efficient and profitable operation of the assigned Food &amp; Beverage area while maintaining the highest standards of food, beverage, service, health and safety, and guest satisfaction.</li><li>Communicate operational performance, challenges, and opportunities to the Restaurant Manager and relevant senior management.</li><li>Assist in developing and executing plans to support sales, profitability, colleague engagement, and team development.</li><li>Ensure colleagues actively contribute to reducing operational losses, controlling costs, and maximizing profitability wherever possible.</li><li>Supervise Food &amp; Beverage service by directing, supporting, and guiding colleagues throughout the operation.</li><li>Ensure adequate staffing levels during each shift and promptly communicate any shortages or operational concerns to the appropriate manager.</li><li>Identify training and development needs within the team and provide coaching and on-the-job support.</li><li>Monitor colleague performance objectively and provide appropriate feedback, coaching, and development support.</li><li>Lead by example and promote Mandarin Oriental s philosophy, culture, Guiding Principles, and Legendary Quality Experiences.</li><li>Ensure guest preferences are recognized, recorded where appropriate, and consistently delivered by the team.</li><li>Ensure relevant supervisors and colleagues are appropriately trained in reservation procedures.</li><li>Ensure greeting, seating, order-taking, and overall service delivery are performed according to Mandarin Oriental standards.</li><li>Understand and communicate relevant upselling strategies to the team.</li><li>Ensure food and beverages are presented and served according to Mandarin Oriental standards.</li><li>Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience.</li><li>Ensure colleagues are confident in handling special requests, dietary requirements, and VIP guests.</li><li>Handle guest feedback and complaints professionally and according to Mandarin Oriental standards, escalating matters to the Restaurant Manager where appropriate.</li><li>Build positive guest relationships and actively seek feedback to continuously improve service delivery.</li><li>Ensure hotel grooming, appearance, and hygiene standards are consistently maintained by all colleagues.</li><li>Ensure the assigned Food &amp; Beverage environment is maintained according to Mandarin Oriental standards.</li><li>Foster positive colleague relations, teamwork, and effective communication within the team and across departments.</li><li>Support a culture of accountability, collaboration, respect, and continuous improvement.</li><li>Perform additional duties and special projects as assigned by the Restaurant Manager or Food &amp; Beverage leadership.</li></ul><p>Health, Safety &amp; Compliance</p><ul><li>Be aware of and comply with safe working practices and all applicable FLHSS requirements, including awareness of specific workplace hazards.</li><li>Comply with local regulations and relevant food hygiene standards.</li><li>Ensure HACCP and Safe &amp; Sound procedures are consistently followed.</li><li>Wear appropriate protective clothing or equipment provided or recommended by the hotel when required.</li><li>Report defects relating to the building, equipment, or facilities according to hotel procedures.</li><li>Ensure accidents involving colleagues, guests, or visitors are promptly reported according to hotel procedures.</li><li>Attend all required fire, health, safety, food hygiene, and statutory training.</li><li>Be fully familiar with the hotel s fire safety plans and emergency procedures.</li><li>Ensure colleagues follow applicable Safe &amp; Sound, health and safety, and HACCP procedures.</li><li>Attend any additional training considered appropriate by the Head of Department.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in Food &amp; Beverage operations within a luxury hotel or high-end hospitality environment.</li><li>Previous supervisory or assistant management experience is preferred.</li><li>Strong knowledge of luxury Food &amp; Beverage service standards.</li><li>Excellent guest service and interpersonal skills.</li><li>Strong leadership, coaching, and team-management capabilities.</li><li>Ability to remain calm and professional in a fast-paced operational environment.</li><li>Strong organizational and problem-solving skills.</li><li>Ability to multitask, prioritize effectively, and make sound operational decisions.</li><li>Commercial awareness with an understanding of cost control, revenue generation, and upselling.</li><li>Strong attention to detail and commitment to quality.</li><li>Excellent verbal and written communication skills in English; additional languages are an advantage.</li><li>Good knowledge of food hygiene, HACCP, and health and safety requirements.</li><li>Confident, well-groomed, professional, warm, and approachable.</li><li>Demonstrates integrity, initiative, accountability, and a strong team spirit.</li></ul><p>Our commitment to you</p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li><li>MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li><li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li></ul><p>We re Fans. Are you?</p>

<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints.</p><p>Key Responsibilities:</p><ul><li>Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.</li><li>Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.</li><li>Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.</li><li>Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.</li><li>Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.</li><li>Support other commercial functions such as Call Centre &amp; Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience Minimum 3 years experience working in a Call Centre, airline airport operations, or airline customer service environments.</p><ul><li>Ability to work under pressure and manage stressful situations with professionalism.</li><li>Ability to problem-solve</li><li>Able to work independently with minimal supervision</li><li>Excellent communication skills verbal and written.</li><li>Proficiency with airline passenger service systems (Radixx, iPort, etc.)</li><li>Ability to work 24/7 shifts including weekends and public holidays.</li><li>Academic certification is an advantage.</li></ul>

<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints.</p><p>Key Responsibilities:</p><ul><li>Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.</li><li>Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.</li><li>Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.</li><li>Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.</li><li>Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.</li><li>Support other commercial functions such as Call Centre &amp; Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Ability to work under pressure and manage stressful situations with professionalism. Ability to problem-solve Able to work independently with minimal supervision Excellent communication skills verbal and written. Proficiency with airline passenger service systems (Radixx, iPort, etc.) Ability to work 24/7 shifts including weekends and public holidays. Academic certification is an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Ingénieur-e en conception mécanique F/H </p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p> Passionné(e) d'aviation, d'espace ou encore par les technologies de défense ? Plus<br>spécifiquement vous avez toujours eu la fibre pour la mécanique et le dessin industriel ?<br>Vous avez suivi les 1ers vols d'Ariane 6 ou encore de l'A350, allez au Salon du Bourget ou<br>à des meetings guetter le RAFALE, l'A400M ou encore le Tigre ?<br>Rejoignez-nous !<br>Safran est un groupe international de haute technologie opérant dans les domaines de<br>l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Le Groupe emploie 110 000 collaborateurs à travers le monde pour un chiffre d'affaires de 31,3 milliards d'euros en 2025.<br>Equipementier du Groupe, Safran Electronics &amp; Defense est une entreprise internationale de<br>plus de 19 000 collaboratrices et collaborateurs, tous mobilisés pour concevoir des solutions de haute technologie dans les domaines de l'aéronautique, de la défense et du spatial. En combinant intelligence humaine et technologique, nous développons des produits et services pour les acteurs du monde civil et militaires, sur terre, en mer, dans le ciel et dans l'espace, et<br>pouvons mettre en avant nos positions de leaders :<br>N°1 Européen des systèmes de Drônes tactiques.<br>N°1 mondial des optiques spatiales et astronomiques de haute performance.<br>N°1 Européen des systèmes de navigation inertielle.<br>Votre mission :<br>Vous intégrez la Direction Ingénierie Navigation, et plus particulièrement l'Unité d'Ingénierie<br>Mécanique Navigation en qualité d'ingénieur conception mécanique.<br>Vous prenez en charge les développements mécaniques de produits de hautes technologie, et plus particulièrement vous :<br>- Pilotez les études de faisabilité 3D,<br>- Pilotez la réalisation de l'architecture préliminaire et détaillée,<br>- Réalisez le dimensionnement mécanique, et la réalisation de maquettages physiques afin de vérifier et finaliser la conception,<br>- Validez les choix techniques et assurez la conformité des livrables (maquettes 3D, plans, dossier de définition/nomenclature), en cohérence avec l'industrialisation et la qualité,<br>- Préparez et réalisez les essais de validation mécanique et thermique,<br>- Etes en interface avec les projets et les autres Métiers,<br>- Vous assurez de la tenue du planning et des coûts,<br>- Capitalisez sur le projet et les processus afin de contribuer à notre amélioration continue.</p><br><br><p>Notre site à Eragny bénéficie d'infrastructures contribuant fortement à la qualité de vie permettant à nos collaborateurs de concilier activités professionnelles et sportives, une conciergerie, des espaces sécurisés pour le stationnement des vélos, des bornes de recharge pour les véhicules électriques...<br>Et bien d'autres avantages : primes d'intéressement et de participation, télétravail (pour les activités éligibles) avec versement de tickets restaurant...</p><br><br><p>- Formation dans l'ingénierie mécanique (ou équivalent Bac+5).<br>- Expérience : 8 minimum en conception mécanique dans un environnement industriel exigeant (aéronautique, défense, spatial, automobile...).<br>- Compétences techniques :<br> * Maîtrise des outils CATIA V5 et 3DEXPERIENCE<br> * Analyse éléments finis (ANSYS Workbench, ou CATIA V5)<br> * Solides connaissances en conception de pièces et ensembles mécaniques (usinage, fonderie, fabrication additive, tolérancement ISO/GPS, matériaux et traitement de surface), et en dimensionnement mécanique.<br>- Aptitudes comportementales : leadership, sens du collectif, à l'écoute, vous faites preuve de créativité et de curiosité.<br>Vous maîtrisez par ailleurs parfaitement les outils bureautique.<br>Des connaissances en Python seraient un plus.</p><br><br><br> </div>