Mandarin Oriental, Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a luxurious Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea, as well as a variety of banquet and meeting spaces designed to accommodate social and business events. For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group s legendary service, world-class amenities, and sweeping sea or mountain views.

Responsibilities

• Support the day-to-day management of the assigned Food & Beverage operation, ensuring efficient and smooth service while consistently maintaining Mandarin Oriental standards.
• Ensure team members have excellent knowledge of food and beverage offerings and can confidently communicate this knowledge to guests.
• Ensure colleagues report for and complete their shifts according to scheduled working hours.
• Assist in managing staffing levels, colleague performance, and operational requirements in line with business needs and budgeted targets.
• Ensure tables, service stations, and operational areas are correctly arranged, prepared, and maintained.
• Ensure all colleagues are familiar with correct billing and payment procedures.
• Ensure equipment is maintained in good working condition and colleagues are appropriately trained in its correct use.
• Conduct daily briefings and participate in relevant operational and departmental meetings.
• Attend and actively participate in training sessions organized by Mandarin Oriental.
• Ensure current training materials, operational updates, and service standards are communicated to relevant colleagues.
• Ensure VIP guests and special requests are handled according to Mandarin Oriental standards.
• Monitor the quality and presentation of food and beverages and ensure standards are clearly communicated to the team.
• Conduct and attend relevant meetings in the absence of the Restaurant Manager when required.
• Support the efficient and profitable operation of the assigned Food & Beverage area while maintaining the highest standards of food, beverage, service, health and safety, and guest satisfaction.
• Communicate operational performance, challenges, and opportunities to the Restaurant Manager and relevant senior management.
• Assist in developing and executing plans to support sales, profitability, colleague engagement, and team development.
• Ensure colleagues actively contribute to reducing operational losses, controlling costs, and maximizing profitability wherever possible.
• Supervise Food & Beverage service by directing, supporting, and guiding colleagues throughout the operation.
• Ensure adequate staffing levels during each shift and promptly communicate any shortages or operational concerns to the appropriate manager.
• Identify training and development needs within the team and provide coaching and on-the-job support.
• Monitor colleague performance objectively and provide appropriate feedback, coaching, and development support.
• Lead by example and promote Mandarin Oriental s philosophy, culture, Guiding Principles, and Legendary Quality Experiences.
• Ensure guest preferences are recognized, recorded where appropriate, and consistently delivered by the team.
• Ensure relevant supervisors and colleagues are appropriately trained in reservation procedures.
• Ensure greeting, seating, order-taking, and overall service delivery are performed according to Mandarin Oriental standards.
• Understand and communicate relevant upselling strategies to the team.
• Ensure food and beverages are presented and served according to Mandarin Oriental standards.
• Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience.
• Ensure colleagues are confident in handling special requests, dietary requirements, and VIP guests.
• Handle guest feedback and complaints professionally and according to Mandarin Oriental standards, escalating matters to the Restaurant Manager where appropriate.
• Build positive guest relationships and actively seek feedback to continuously improve service delivery.
• Ensure hotel grooming, appearance, and hygiene standards are consistently maintained by all colleagues.
• Ensure the assigned Food & Beverage environment is maintained according to Mandarin Oriental standards.
• Foster positive colleague relations, teamwork, and effective communication within the team and across departments.
• Support a culture of accountability, collaboration, respect, and continuous improvement.
• Perform additional duties and special projects as assigned by the Restaurant Manager or Food & Beverage leadership.

Health, Safety & Compliance

• Be aware of and comply with safe working practices and all applicable FLHSS requirements, including awareness of specific workplace hazards.
• Comply with local regulations and relevant food hygiene standards.
• Ensure HACCP and Safe & Sound procedures are consistently followed.
• Wear appropriate protective clothing or equipment provided or recommended by the hotel when required.
• Report defects relating to the building, equipment, or facilities according to hotel procedures.
• Ensure accidents involving colleagues, guests, or visitors are promptly reported according to hotel procedures.
• Attend all required fire, health, safety, food hygiene, and statutory training.
• Be fully familiar with the hotel s fire safety plans and emergency procedures.
• Ensure colleagues follow applicable Safe & Sound, health and safety, and HACCP procedures.
• Attend any additional training considered appropriate by the Head of Department.

Desired Candidate Profile

• Previous experience in Food & Beverage operations within a luxury hotel or high-end hospitality environment.
• Previous supervisory or assistant management experience is preferred.
• Strong knowledge of luxury Food & Beverage service standards.
• Excellent guest service and interpersonal skills.
• Strong leadership, coaching, and team-management capabilities.
• Ability to remain calm and professional in a fast-paced operational environment.
• Strong organizational and problem-solving skills.
• Ability to multitask, prioritize effectively, and make sound operational decisions.
• Commercial awareness with an understanding of cost control, revenue generation, and upselling.
• Strong attention to detail and commitment to quality.
• Excellent verbal and written communication skills in English; additional languages are an advantage.
• Good knowledge of food hygiene, HACCP, and health and safety requirements.
• Confident, well-groomed, professional, warm, and approachable.
• Demonstrates integrity, initiative, accountability, and a strong team spirit.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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