Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints.

Key Responsibilities:

• Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.
• Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.
• Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.
• Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.
• Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.
• Support other commercial functions such as Call Centre & Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).

Desired Candidate Profile

Ability to work under pressure and manage stressful situations with professionalism. Ability to problem-solve Able to work independently with minimal supervision Excellent communication skills verbal and written. Proficiency with airline passenger service systems (Radixx, iPort, etc.) Ability to work 24/7 shifts including weekends and public holidays. Academic certification is an advantage.