Technical Analysts Jobs in Oman

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p> <p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p> <h4>What the role covers</h4> <ul> <li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li> <li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li> <li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li> <li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li> <li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li> <li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li> <li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li> <li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li> </ul> <h4>Requirements</h4> <h4>Who we are looking for</h4> <ul> <li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li> <li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li> <li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li> <li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li> </ul> <h4>What this is</h4> <p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support the delivery of enterprise applications, digital platforms, and integration initiatives. Participate in the full Software Development Life Cycle (SDLC), including analysis, planning, testing, deployment, and post-implementation support. Ensure compliance with organizational policies, regulatory requirements, and IT governance standards. Collaborate with internal stakeholders, vendors, and third-party service providers. Prepare documentation aligned with project and operational standards. Contribute to continuous improvement of delivery processes, quality standards, and operational efficiency. Support knowledge transfer and development of internal capabilities.</p><p>The Senior Business System Analyst shall:</p><ul><li><strong>Business Analysis &amp; Requirements Management</strong><ul><li>Conduct stakeholder analysis and requirements elicitation workshops.</li><li>Prepare Business Requirement Documents (BRD), Functional Specifications, and Use Cases.</li><li>Perform gap analysis between existing systems and proposed solutions.</li><li>Ensure traceability between business requirements and system implementation.</li><li>Ensure completeness, clarity, and consistency of requirements documentation.</li><li>Review system changes and enhancements for alignment with business objectives.</li><li>Provide analytical support during issue resolution and decision-making.</li></ul></li><li><strong>Solution &amp; Integration Support</strong><ul><li>Support solution design discussions with architects and developers.</li><li>Define integration requirements including APIs, data exchange, and workflow automation.</li><li>Assist in reviewing vendor proposals and technical solutions.</li></ul></li><li><strong>Project Delivery Support</strong><ul><li>Support UAT planning and execution.</li><li>Facilitate communication between business users and technical teams.</li><li>Support project teams during implementation and delivery phases.</li><li>Support change management and impact analysis.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Conduct stakeholder analysis and requirements elicitation workshops.</li><li>Prepare Business Requirement Documents (BRD), Functional Specifications, and Use Cases.</li><li>Perform gap analysis between existing systems and proposed solutions.</li><li>Ensure traceability between business requirements and system implementation.</li><li>Ensure completeness, clarity, and consistency of requirements documentation.</li><li>Review system changes and enhancements for alignment with business objectives.</li><li>Provide analytical support during issue resolution and decision-making.</li><li>Support solution design discussions with architects and developers.</li><li>Define integration requirements including APIs, data exchange, and workflow automation.</li><li>Assist in reviewing vendor proposals and technical solutions.</li><li>Support UAT planning and execution.</li><li>Facilitate communication between business users and technical teams.</li><li>Support project teams during implementation and delivery phases.</li><li>Support change management and impact analysis.</li></ul><p></p></section>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p> <p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p> <h4>What the role covers</h4> <ul> <li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li> <li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li> <li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li> <li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li> <li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li> <li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li> <li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li> <li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li> </ul> <h4>Requirements</h4> <h4>Who we are looking for</h4> <ul> <li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li> <li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li> <li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li> <li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li> </ul> <h4>What this is</h4> <p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: Data Analyst</p><p>Reports To: IT / Business Intelligence Manager</p><p>Job Details</p><p>Number of Vacancies: 1</p><p>Position Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>Job Purpose</p><p>The Data Analyst is responsible for collecting, processing, and analyzing data to support business decision-making. The role focuses on transforming raw data into meaningful insights, reports, and dashboards that help improve operational and strategic performance.</p><p>Key Responsibilities</p><ul><li>Collect, clean, and organize data from multiple sources.</li><li>Analyze datasets to identify trends, patterns, and insights.</li><li>Develop and maintain dashboards, reports, and performance indicators.</li><li>Support business teams with data-driven decision-making.</li><li>Prepare regular and ad-hoc reports for management.</li><li>Ensure data accuracy, consistency, and integrity.</li><li>Assist in designing data models and reporting structures.</li><li>Work with IT and business teams to understand reporting requirements.</li><li>Support data validation and troubleshooting of reporting issues.</li><li>Document data processes, methods, and reporting standards.</li></ul><p>Technical Skills</p><ul><li>Basic knowledge of data analysis tools such as Excel, Power BI, Tableau, or similar.</li><li>Understanding of SQL and database concepts (basic level).</li><li>Ability to work with large datasets and perform data cleaning.</li><li>Familiarity with reporting and visualization tools.</li><li>Basic understanding of statistics and data interpretation.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Attention to detail and accuracy.</li><li>Good communication and presentation skills.</li><li>Ability to work under supervision and meet deadlines.</li><li>Strong willingness to learn and develop technical skills.</li></ul><p>Working Conditions</p><p>Office-based work environment. May require coordination with multiple departments for reporting needs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p><p>Bachelor s Degree in Data Science, Information Technology, Computer Science, Information Systems, Statistics, Mathematics, or a related field.</p><p>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Application Note :</p><ul><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li><li>The closing date is 3rd August 2026.</li></ul><p></p></section>

<p>We are looking for an experienced Specialized Elevator Technician for a reputed company. The candidate will be responsible for the installation, maintenance, repair, and troubleshooting of elevator systems to ensure safe and reliable operation. The role requires strong technical knowledge and hands-on experience with different elevator systems, especially European brands.</p><p>Key Responsibilities</p><ul><li>Install, inspect, and maintain elevator systems and related components</li><li>Diagnose and repair elevator malfunctions and electrical faults</li><li>Perform preventive maintenance to ensure safe and smooth elevator operation</li><li>Troubleshoot mechanical and electrical issues in elevator systems</li><li>Work with elevator control panels, wiring, and electrical systems</li><li>Follow safety standards and operational procedures during maintenance work</li><li>Coordinate with the technical team to resolve complex technical issues</li><li>Maintain service records and report maintenance activities</li></ul><p>Salary: 83000 INR Per Month</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5+ years of experience in elevator installation and maintenance</li><li>Experience working with multiple European elevator brands</li><li>Technical background in electrical systems or elevator technology</li><li>Experience as Assistant Electrician or Elevator Technician preferred</li><li>Ability to troubleshoot mechanical and electrical elevator systems</li><li>Basic English communication skills</li><li>Age between 27 40 years</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>What You Will Do Translate Complexity: Take high-level business needs from stakeholders and turn them into clear, actionable technical specs (BRDs/FRDs) Be the Expert: Use your deep knowledge of banking workflows (Payments, Lending, Wealth Management, or Risk) to spot gaps before they become problems Manage Stakeholders: Act as the main point of contact for project owners, keeping them updated on progress and being honest about market or technical constraints Validate Success: Work closely with QA and Dev teams to ensure the final product actually solves the user's problem Guide the Process: Lead workshops and brainstorming sessions to simplify legacy banking processes into modern digital experiences</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What We Are Looking For Banking DNA: At least 5 years of experience specifically within the Banking/FinTech domain You should understand things like KYC, AML, ISO 20022, or Credit Cycles like the back of your hand Agile Mindset: Comfortable working in Scrum/Agile environments and using tools like JIRA or Confluence The "Why" Thinker: You dont just take orders; you ask "Why?" to ensure we are building the right thing for the client Communication Skills: You can explain a complex financial regulation to a developer and a technical API limit to a business headin simple language</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Second Analyst in Digital &amp; Business Solutions is responsible for supporting and optimizing MCD s business applications, including the Clearing, Settlement, and Depository core system, as well as related support systems, automation and digital platforms such as mobile applications and websites. The role focuses on analyzing business and functional requirements, translating them into technical specifications, and ensuring effective system configuration, integration, and performance. The Second Analyst collaborates closely with business stakeholders, vendors, and technical teams to deliver system enhancements, and support ongoing improvements aligned with operational and strategic objectives.This position requires strong analytical and technical skills to ensure systems are reliable, secure, and efficient. The Second Analyst plays a key role in maintaining and supporting change initiatives, conducting testing and quality assurance, and ensuring that digital and business solutions continue to meet evolving business needs while adhering to governance, security, and compliance standards.</p><p><b>Key Roles and Responsibilities:</b></p><p>Policies &amp; Processes</p><ul><li>Ensure compliance with established IT policies, standards, and procedures in all system support, analysis, and enhancement activities, while adhering to regulatory, security, and governance requirements.</li><li>Support the documentation, review, and continuous improvement of system-related processes to enhance operational efficiency, control effectiveness, and service quality.</li></ul><p>Responsibilities:</p><ul><li>Analyze business and functional requirements and translate them into detailed technical specifications and system configurations.</li><li>Participate in the implementation, enhancement, testing, and deployment of business application changes in line with approved requirements.</li><li>Perform system configuration, integration support, and data analysis to ensure applications meet operational and business needs.</li><li>Ensure applications comply with internal IT policies, cybersecurity standards, and regulatory requirements during development, enhancement, and support activities.</li><li>Conduct functional, integration, and user acceptance testing (UAT), ensuring system changes meet quality standards before production deployment.</li><li>Support change management processes, including documentation, impact analysis, version control, and release coordination.</li><li>Maintain and update system documentation, including functional specifications, process flows, configurations, and user guides.</li><li>Maintain comprehensive documentation of system architecture, integrations, and configurations.</li><li>Collaborate with business users, vendors, infrastructure, and information security teams to ensure seamless system operation and enhancement delivery.</li><li>Support digital initiatives by contributing to automation efforts, workflow improvements, and process optimization activities.</li><li>Identify opportunities to improve business processes through Business Process Re-engineering, workflow optimization, and digital transformation initiatives to enhance operational efficiency and service delivery.</li><li>Analyze and recommend automation opportunities using workflow automation, and AI-enabled intelligent automation technologies to reduce manual effort, improve accuracy, and increase operational productivity.</li><li>Participate in process analysis, process mapping, and continuous improvement initiatives to streamline operations, eliminate inefficiencies, and support the MCD's digital transformation objectives.</li><li>Provide end-user support and training where required to ensure effective system utilization and user satisfaction.</li><li>Stay informed of emerging technologies, tools, and best practices relevant to business applications and digital solutions.</li></ul><p>Reports:</p><ul><li>Prepare incident reports and contribute to root cause analysis (RCA) documentation for application issues and service disruptions, ensuring findings and corrective actions are properly recorded and followed through.</li><li>Provide periodic status reports on system enhancements, change requests, testing activities, and ongoing support tasks, ensuring transparency on progress, risks, and timelines.</li><li>Generate application performance, availability, and service-level reports to support monitoring, decision-making, and continuous improvement initiatives.</li><li>Document and report on recurring issues, trends, and system improvement recommendations to support proactive problem management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in information technology, Computer Science, or a related field.</li><li>3-5 years of experience in supporting, analyzing, and enhancing business applications, digital platforms, or enterprise solutions.</li><li>Familiarity with digital channels (mobile application, website, and customer portals), application integration platforms and intelligent automation technologies.</li><li>Basic understanding of cloud-based applications, API-driven architectures, and system integrations with internal and external services.</li><li>Knowledge of IT service management, change control, and incident management practices; ITIL certification is an advantage.</li><li>Strong analytical, problem-solving, and communication skills, with an ability to collaborate effectively with business and technical teams.</li><li>Proficient in English and Arabic.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform installation, maintenance, and repair of air-cooled and water-cooled chillers. Diagnose and troubleshoot mechanical and electrical faults in HVAC and chiller systems. Carry out preventive and corrective maintenance as per maintenance schedules. Inspect compressors, condensers, evaporators, pumps, valves, and cooling towers. Check refrigerant levels, identify leaks, and carry out refrigerant charging and recovery. Maintain AHUs, FCUs, pumps, and associated HVAC equipment. Read and interpret technical drawings, wiring diagrams, and service manuals.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As Shift Technician (Buggy &amp; Generator), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.</p><br><p>Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.</p><br><p><strong>Duties and Responsibilities&nbsp;</strong><br>As Shift Technician, I will assume full responsibility for the efficient operation in the following:&nbsp;<br>• Evaluates mechanical, electromechanical systems and products by designing and conducting research programs; applying principles of mechanics, thermodynamics, hydraulics, heat transfer and materials.&nbsp;<br>• Develops mechanical and electromechanical products by studying customer requirements.&nbsp;<br>• Assures system and product quality by designing testing methods; tests finished product and system capabilities; confirms fabrication, assembly, and installation processes.&nbsp;<br>• Controls maintenance tools, stores and equipment and ensure there is continuous cover of the machinery and equipment in case of breakdowns.&nbsp;<br>• Ensure the efficient and economic operation of the Generators and Buggy<br>• Giving solutions to any engineer for any Engineering related issue<br>• Assist the engineering Manager with reporting and technical issues<br>• Ensure that the budget is adhered to and costs are strictly controlled.&nbsp;<br>• Supporting the sustainability department on how we are to be self-sustainable and Cost saving<br>• Coordinate with engineering coordinator related with material order<br>• Control and monitor consumption of materials and asset.<br>• Keeps record of assignments and produce detailed work reports.&nbsp;<br>• Maintains working area and makes sure that all working areas remain clean at all times.&nbsp;<br>• Uses personal safety wares for personal safety while on duty.&nbsp;<br>• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.&nbsp;<br>• Strictly adhere to LQA standards and guest comments.&nbsp;</p><br><p><strong>Qualifications</strong><br>To execute the position of Shift Technician&nbsp;, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:</p><br><p>• High school diploma or equivalent and/or valid license to practice mechanical engineering and at least 1 year experience in a similar setting.&nbsp;<br>• Technical skills include the ability to analyze and design projects of limited complexity and scope. Knowledge in blueprint reading and installing of machines, wiring and equipment and basic mechanical skills are mandatory.<br>• I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</p><br><p><i>The above is intended to provide an overview of the role and responsibilities for a Shift Technician at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</i></p><br><p><i>Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</i></p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Service Desk Technician is responsible for providing first-line technical support to end users, resolving IT-related issues, and ensuring efficient operation of IT services across the organization.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-line support for hardware, software, network, and system-related issues.</li><li>Respond to user requests via phone, email, or ticketing system in a timely manner.</li><li>Troubleshoot and resolve basic technical issues or escalate complex problems to higher support levels.</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.</li><li>Support user account management, including password resets and access requests.</li><li>Log, track, and update service tickets in the IT service management system.</li><li>Assist in maintaining IT assets inventory and documentation.</li><li>Support system updates, patches, and routine maintenance activities.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li><li>Provide guidance and basic training to end users when needed.</li></ul><p><strong>Qualifications</strong></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.</p><p><strong>Experience</strong></p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><p><strong>Technical Skills</strong></p><ul><li>Basic knowledge of computer hardware, software, and operating systems.</li><li>Understanding of IT troubleshooting and support concepts.</li><li>Familiarity with Windows, Microsoft Office, and basic networking concepts.</li><li>Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.</li><li>Ability to learn technical systems quickly.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong communication and customer service skills.</li><li>Good problem-solving abilities.</li><li>Ability to work under pressure and handle multiple requests.</li><li>Attention to detail and patience when dealing with users.</li><li>Teamwork and collaboration skills.</li></ul><p><strong>Working Conditions</strong></p><p>Office-based and service desk environment.</p><p>May require shift work or on-call support depending on operational needs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.</p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><ul><li>Basic knowledge of computer hardware, software, and operating systems.</li><li>Understanding of IT troubleshooting and support concepts.</li><li>Familiarity with Windows, Microsoft Office, and basic networking concepts.</li><li>Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.</li><li>Ability to learn technical systems quickly.</li></ul><ul><li>Strong communication and customer service skills.</li><li>Good problem-solving abilities.</li><li>Ability to work under pressure and handle multiple requests.</li><li>Attention to detail and patience when dealing with users.</li><li>Teamwork and collaboration skills.</li></ul><p>The applicant must be a job seeker.</p><p>The applicant must be an Omani national.</p><p>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</p><p>The applicant must not have previously benefited from any training program funded by either the public or private sector.</p><p>The applicant must have no more than three (3) years of work experience.</p><p>The applicant must not be more than 38 years of age</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Purpose</p><p>The Technical Maintenance Officer is responsible for supporting preventive and corrective maintenance activities to ensure the proper functioning of equipment, machinery, and facility systems. The role involves assisting in troubleshooting, repairs, inspections, and maintaining operational efficiency.</p><p>Key Responsibilities</p><ul><li>Perform routine maintenance and inspection of equipment and facility systems.</li><li>Assist in troubleshooting mechanical and electrical faults.</li><li>Carry out preventive maintenance tasks as per schedule.</li><li>Support repair and replacement of faulty components.</li><li>Ensure equipment is operating safely and efficiently.</li><li>Report technical issues and maintenance requirements to supervisors.</li><li>Maintain maintenance logs and service records.</li><li>Follow safety procedures and use PPE at all times.</li><li>Assist senior technicians and engineers in maintenance activities.</li><li>Ensure tools and equipment are properly used and maintained.</li></ul><p>Working Conditions</p><ul><li>Site-based and technical work environment.</li><li>May involve physical work and field operations.</li><li>Standard working hours with possible shift work depending on operations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Job Details</h2><p>Number of Vacancies: 41 Positions</p><p>Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><h2>Qualifications</h2><h3>Diploma only in Mechanical Engineering, Electrical Engineering, or a related technical field.</h3><h3>Experience</h3><p>Practical Experience: 0 years (Fresh graduates are welcome to apply.)</p><h3>Technical Skills</h3><ul><li>Basic understanding of mechanical or electrical systems.</li><li>Ability to use basic tools and maintenance equipment.</li><li>Knowledge of safety procedures in technical environments.</li><li>Basic ability to read technical manuals and instructions.</li><li>Basic knowledge of Microsoft Office (Word, Excel).</li></ul><h3>Soft Skills</h3><ul><li>Strong problem-solving skills.</li><li>Attention to detail and accuracy.</li><li>Ability to work in a team environment.</li><li>Willingness to learn and develop technical skills.</li><li>Good communication and reporting skills.</li><li>Ability to work in field and operational environments.</li></ul><p>Application Note :</p><ul><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li><li>The closing date is 3rd August 2026.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: ICT Projects Business Analyst Reports To: ICT Projects Manager / IT Manager</p><p>Number of Vacancies: 2 Positions Salary Range: OMR PHONE_NUMBER per month Work Location: All Governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>The ICT Projects Business Analyst is responsible for supporting the planning, analysis, and implementation of ICT projects by gathering business requirements, analyzing business processes, and coordinating with stakeholders to ensure that technology solutions align with organizational objectives. The role supports successful project delivery through effective communication, documentation, and business analysis activities.</p><p>Key Responsibilities</p><ul><li>Gather, analyze, and document business and functional requirements for ICT projects.</li><li>Work closely with business users to understand operational needs and recommend appropriate technology solutions.</li><li>Assist in preparing Business Requirement Documents (BRDs), Functional Specifications, process flows, and user stories.</li><li>Support project planning, implementation, testing, and deployment activities.</li><li>Coordinate with project managers, technical teams, vendors, and business stakeholders throughout the project lifecycle.</li><li>Participate in User Acceptance Testing (UAT) and ensure that business requirements are successfully delivered.</li><li>Analyze existing business processes and identify opportunities for process improvement and digital transformation.</li><li>Monitor project progress and assist in tracking project deliverables, milestones, and risks.</li><li>Prepare project documentation, meeting minutes, reports, and presentations.</li><li>Support change management activities, user training, and post-implementation support.</li><li>Ensure project documentation is maintained and updated throughout the project lifecycle.</li><li>Perform any other duties assigned by management within the scope of the role.</li></ul><p>Qualifications</p><p>Bachelor's Degree in Information Technology, Information Systems, Computer Science, Software Engineering, Business Information Systems, Business Administration, or a related field.</p><p>Experience</p><p>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Technical Skills</p><ul><li>Basic understanding of Business Analysis principles and methodologies.</li><li>Familiarity with ICT project lifecycle and project management concepts.</li><li>Basic knowledge of business process mapping and process improvement techniques.</li><li>Understanding of Software Development Life Cycle (SDLC) is an advantage.</li><li>Familiarity with Microsoft Office applications, especially Excel, Word, PowerPoint, and Visio.</li><li>Basic knowledge of project management tools such as Microsoft Project, Jira, or similar platforms is an advantage.</li><li>Strong analytical, documentation, and reporting skills.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and critical thinking skills.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Good problem-solving and decision-making abilities.</li><li>Strong organizational and time management skills.</li><li>Ability to work collaboratively within cross-functional teams.</li><li>Attention to detail and commitment to quality.</li><li>Willingness to learn and adapt to changing business and technology environments.</li></ul><p>Working Conditions</p><p>Office-based work environment. Regular coordination with ICT teams, business departments, vendors, and project stakeholders. May occasionally support project implementations, workshops, testing activities, and business meetings as required.</p><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Information Technology, Information Systems, Computer Science, Software Engineering, Business Information Systems, Business Administration, or a related field.</li><li>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</li><li>Basic understanding of Business Analysis principles and methodologies.</li><li>Familiarity with ICT project lifecycle and project management concepts.</li><li>Basic knowledge of business process mapping and process improvement techniques.</li><li>Understanding of Software Development Life Cycle (SDLC) is an advantage.</li><li>Familiarity with Microsoft Office applications, especially Excel, Word, PowerPoint, and Visio.</li><li>Basic knowledge of project management tools such as Microsoft Project, Jira, or similar platforms is an advantage.</li><li>Strong analytical, documentation, and reporting skills.</li><li>Strong analytical and critical thinking skills.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Good problem-solving and decision-making abilities.</li><li>Strong organizational and time management skills.</li><li>Ability to work collaboratively within cross-functional teams.</li><li>Attention to detail and commitment to quality.</li><li>Willingness to learn and adapt to changing business and technology environments.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<p><h4>Location</h4> <p>Oman, Muscat</p> <h4>Start date</h4> <p>September 2026</p> <h4>Duration</h4> <p>12 months renewable contract</p> <h4>Key responsibilities</h4> <ul> <li>Conduct technical training needs analysis (TNA)</li> <li>Develop, implement, and maintain technical training programs, including detailed training syllabi and course structures</li> <li>Ensure all training programs meet regulatory and compliance requirements and align with industry best practices</li> <li>Manage and continuously review training programs to ensure adherence to LNG regulations and operational standards</li> <li>Develop and implement training policies and procedures</li> <li>Prepare training manuals and deliver approved technical training courses for engineering and maintenance personnel</li> <li>Plan and manage short and long-term training schedules, resources, and budgets</li> <li>Establish KPIs and monitor training effectiveness and performance metrics</li> <li>Maintain and update training materials to ensure alignment with operational requirements</li> <li>Ensure availability and accessibility of training documentation for all stakeholders</li> <li>Assess trainee performance and maintain training records</li> <li>Liaise with external authorities for training approvals and with external training providers</li> <li>Ensure adequate availability of qualified instructors, assessors, and examiners</li> <li>Develop competency frameworks and oversee competency-based training systems</li> <li>Manage training-related contracts, including scope development and lifecycle administration</li> <li>Promote HSE culture and ensure compliance with HSE regulations and training requirements</li> <li>Support competency development initiatives including coaching, mentoring, and succession planning</li> <li>Develop and implement on-the-job training (OJT) frameworks</li> <li>Ensure compliance with company policies and perform additional duties as required</li> </ul> <h4>Required qualifications</h4> <ul> <li>Bachelor's degree in engineering or relevant discipline (Master's preferred)</li> <li>OPITO certified assessor</li> <li>Training of Trainers (TOT) certification</li> <li>10–12+ years of LNG industry experience, including at least 5 years in technical training</li> <li>Experience in engineering training, assessment, and examination</li> <li>Strong knowledge of technical training standards and regulatory requirements</li> <li>Proven ability to develop and manage competency frameworks and training systems</li> <li>Experience working with cross-functional teams in operational environments</li> <li>Strong leadership, coaching, and mentoring capabilities</li> <li>Excellent communication and analytical skills</li> <li>Fluent in written and spoken English</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining, and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: Application Technical Support</p><p>Reports To: IT Applications Manager / Service Desk Manager</p><p>Job Details</p><p>Number of Vacancies: 4 Positions</p><p>Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>Job Purpose</p><p>The Application Technical Support role is responsible for providing technical assistance and functional support for business applications, ensuring smooth system operation, resolving user issues, and maintaining application performance across the organization.</p><p>Key Responsibilities</p><ul><li>Provide first and second-level support for business applications.</li><li>Troubleshoot and resolve application-related technical and functional issues.</li><li>Assist users in system navigation, data entry, and application processes.</li><li>Monitor application performance and report system issues or errors.</li><li>Coordinate with development and infrastructure teams to resolve complex issues.</li><li>Support application installation, configuration, and updates.</li><li>Assist in system testing, deployment, and enhancement activities.</li><li>Maintain application documentation, user guides, and support procedures.</li><li>Ensure data accuracy and proper system usage by end users.</li><li>Support training sessions and onboarding of new users.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.</li><li>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</li><li>Basic understanding of application support and software systems.</li><li>Familiarity with databases and basic SQL concepts (advantage).</li><li>Knowledge of Windows/Linux environments is an advantage.</li><li>Basic troubleshooting and problem-solving skills.</li><li>Understanding of IT service management processes.</li><li>Familiarity with Microsoft Office applications.</li><li>Strong communication and customer service skills.</li><li>Good analytical and problem-solving abilities.</li><li>Ability to work under supervision and follow procedures.</li><li>Attention to detail and accuracy.</li><li>Willingness to learn and adapt to new systems.</li><li>Office-based work environment. May require coordination with multiple departments and occasional support during system updates or incidents.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<p><h4>Accepting applications - pending contract award and funding CY2026</h4> <p><strong>Position summary:</strong><br> The avionics technician (F-16 Block 50+) fabricates, maintains, and tests electronic systems and components. Adjusts, repairs, and modifies systems and components, and replaces malfunctioning equipment as needed. May be responsible for requirements analysis, systems analysis, performance analysis, and independent test and acceptance of instrumentation including: area surveillance, telemetry, radar, or global positioning system (GPS) metric track (MT). Conducts special technical studies and reports regarding instrumentation configuration, acceptance, and/or performance.</p> <p><strong>Job description:</strong></p> <ul> <li>Perform or supervise functions involving installation, repair, testing, and modification on NAV attack, flight controls radar, SMS, Comm/Nav and ECM systems.</li> <li>Operate avionics systems by using aircraft controls to determine operational condition.</li> <li>Interpret equipment operating characteristics to isolate malfunctions in systems such as attack control, radar infrared, laser, instruments, displays, flight control, communication, navigation, satellite communications, identification, defensive and offensive ECM systems.</li> <li>Use technical data wiring diagrams, electronic measurement equipment, AGE/GSE, and special tools.</li> <li>Remove and install components.</li> <li>Perform and supervise alignment calibration and bore sight of avionics systems.</li> <li>Upload operational software into system components.</li> <li>Inspect, analyze, and evaluate avionics systems.</li> <li>Interpret inspection findings and determine adequacy of corrective actions.</li> <li>Review maintenance management publications and procedures.</li> <li>Recommend methods to improve equipment performance and maintenance procedures.</li> <li>Perform on-the-job training and instruction; supervise and accept work performed by RAFO technicians.</li> </ul> <p><strong>Minimum requirements:</strong></p> <ul> <li>5 years F-16 Block 50+ or 8 years supporting F-16 aircraft.</li> <li>AFSC 2A3X4, 2A354, or 2A374 F-16 Block 50 integrated avionics or equivalent.</li> <li>Performed and/or supervised functions involving installation, repair, testing, and modification on F-16 Block 50 and up avionics systems.</li> <li>Must be willing to train to other aircraft maintenance tasks as required.</li> <li>High school diploma.</li> </ul> <p><strong>Clearance requirements:</strong><br> Must be able to obtain and maintain facility credentials/authorization. US citizenship is required for facility credentials/authorization to work at this facility.</p> <p><strong>Physical/preferred qualifications:</strong></p> <ul> <li>Frequently lifts parts and equipment up to 25 pounds.</li> <li>Occasionally lifts objects up to 50 pounds.</li> <li>Most heavy lifting is accomplished through the use of mechanical devices.</li> <li>Work is performed in a shop environment that is moderately lighted, heated, and ventilated. Exposure to disagreeable fumes and to cuts and bruises from using tools in close places and hazards of moving vehicles such as forklifts in the shop area.</li> <li>While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.</li> <li>The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl and work in tiring and uncomfortable positions.</li> <li>The employee is occasionally required to sit, climb, or balance.</li> <li>Knowledge of military and/or company forms required by work specifications is a plus.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job title Technician Instrument Grade Stream OQEP Function Operated Assets operations - B60 Field Operation Maintenance Location Oman B60 Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to TL B60 Maintenance Direct reports 0 Job purpose </p><p>Execute Instrument Maintenance Works for B-60, under delegated authority and direction from TL Maintenance B-60 as Technical Service provider of maintenance and execution of minor projects, modifications in accordance with the technical standards to maintain the assets through: (1) Leading the design Maintenance instrument services on planned / un-planned maintenance works utilizing best practice. (2) Coordination and supervision of assets, products and maintenance work in the designated area, (3) Implement plans and coordinate instrument maintenance works; in order to ensure plant equipment availability, reliability &amp; optimization of cost / resources while facilitating smooth operations of the plant to meet operational targets.</p><p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Main tasks and responsibilities</p><ul><li>Accountable for availability of Instrumentations, Analyzers and Controls systems, UPS/BC and communication system of the area</li><li>Ensure application of best work practices in execution of Instrumentations maintenance jobs.</li><li>Responsible for Instrumentations side of project implementation in SF B-60 facilities.</li><li>Implements the Preventive Maintenance (PM) plan within his section and execution along with work backlogs</li><li>Prepares procurement plan for his section.</li><li>Responsible for preparing the LLF of instruments and its implementations</li><li>Participate in Management of Change (MOC) committee review meetings.</li><li>Ensure Instrument equipment maintenance history &amp; reports are updated in SAP (CMMS)</li><li>Identify the critical issues, repetitive failure of Instrument equipment, done and the RCA Recommendations implemented for the area</li><li>Monitors staff attendance, attitude and implements discipline within the section.</li><li>Prepare annual leave plans</li><li>Directs, supervises and controls all work for instruments maintenance and calibration.</li><li>Receives and analyses periodic reports on instruments maintenance and scheduled turnarounds and determines the best course of action for increasing the Section s efficiency.</li><li>Provides full technical &amp; manpower support during plants shutdown.</li><li>Determines long term instrument maintenance policy and oversees detailed planning of maintenance activities and programs.</li><li>Reviews policies of warehouse materials/spare parts and determines strategy of their handling and procurement and ensures availability.</li><li>Coordinates efforts within the Section to develop guidelines, specifications, best practices and procedures for maintenance of pressure, level, flow, temperature, vibration and pH instruments.</li><li>Maintains technical expertise in functional areas of process instrumentation.</li></ul><p>Key Interactions</p><ul><li>Internal: Field Operators, Shift Team Leader, Panel Operators, Maintenance Coordinator, Process Trainer, Technical Services Department, Sr. / Engineer Operations.</li><li>External: Ministries, Civil Defense, ROP and Neighboring Companies</li></ul><p>Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum Qualifications Diploma i in Instrumentation Engineering or similar</li><li>Excellent knowledge of written, read, and spoken English (required), Arabic - Native (desirable)</li><li>2+ years of relevant experience</li><li>Relevant experience in similar role (Oil &amp; Gas)</li><li>Knowledge of maintenance processes for Gas Network operations:</li><li>Knowledge of instrument control loops.</li><li>Familiar with Systems, Applications and Products in data processing (SAP).</li><li>Experience on Local control station/ Plant interface bus and DCS.</li><li>Good knowledge of modern maintenance technologies &amp; maintenance Planning and execution of Instrumentation Equipment s, Analysers, Calibrations, control systems, ESDs</li><li>Experience and knowledge in project planning, cost control, contract development, installation, trouble shooting, and start-up.</li><li>Sound judgment in technical matters with good skills in engineering field materials specifications and international standards.</li><li>Good experience in handling Maintenance Contracts and shutdown related jobs.</li><li>Knowledge of:</li><li>Computerized Maintenance Management Systems (CMMS)</li><li>Expertise in SAP- PM</li><li>Process Equipment Life-Cycle Management</li><li>Good knowledge in Quality Assurance, Quality Control and HSE plans.</li><li>Familiar with techniques for ensuring data integrity with various integration of information/ reports</li><li>Knowledgeable in HSE plans related to maintenance activities.</li><li>Understanding of Process (P&amp;IDs / PFDs) &amp; Engineering drawings and OEM manuals.</li><li>Soft:</li><li>Ve rbal and writing reporting skills-effective Communication</li><li>Demonstrated leadership impact to deliver improved and sustained performance</li><li>Able to build relationships within department staff and contractors with a focus on collaboration.</li><li>Ability to manage multiple priorities in a diversified and critical environment.</li><li>Technical:</li><li>Through use of facts</li><li>Troubleshooting and result oriented</li><li>Root Cause Analysis (RCA)</li><li>Reading and interpreting engineering drawings</li><li>Project Management</li><li>Developing and Modifying Technical Procedures</li><li>Ability to align the requirements of operations and maintenance</li><li>Familiar with techniques for ensuring data integrity with various integration of information/ reports</li><li>Knowledge in estimating, budgeting and cost control</li></ul><p></p></section>

<p><h4>Accepting applications - pending contract award and funding CY2026</h4> <p><strong>Position summary:</strong><br> The avionics technician (F-16 Block 50+) fabricates, maintains, and tests electronic systems and components. Adjusts, repairs, and modifies systems and components, and replaces malfunctioning equipment as needed. May be responsible for requirements analysis, systems analysis, performance analysis, and independent test and acceptance of instrumentation including: area surveillance, telemetry, radar, or global positioning system (GPS) metric track (MT). Conducts special technical studies and reports regarding instrumentation configuration, acceptance, and/or performance.</p> <p><strong>Job description:</strong></p> <ul> <li>Perform or supervise functions involving installation, repair, testing, and modification on NAV attack, flight controls radar, SMS, Comm/Nav and ECM systems.</li> <li>Operate avionics systems by using aircraft controls to determine operational condition.</li> <li>Interpret equipment operating characteristics to isolate malfunctions in systems such as attack control, radar infrared, laser, instruments, displays, flight control, communication, navigation, satellite communications, identification, defensive and offensive ECM systems.</li> <li>Use technical data wiring diagrams, electronic measurement equipment, AGE/GSE, and special tools.</li> <li>Remove and install components.</li> <li>Perform and supervise alignment calibration and bore sight of avionics systems.</li> <li>Upload operational software into system components.</li> <li>Inspect, analyze, and evaluate avionics systems.</li> <li>Interpret inspection findings and determine adequacy of corrective actions.</li> <li>Review maintenance management publications and procedures.</li> <li>Recommend methods to improve equipment performance and maintenance procedures.</li> <li>Perform on-the-job training and instruction; supervise and accept work performed by RAFO technicians.</li> </ul> <p><strong>Minimum requirements:</strong></p> <ul> <li>5 years F-16 Block 50+ or 8 years supporting F-16 aircraft.</li> <li>AFSC 2A3X4, 2A354, or 2A374 F-16 Block 50 integrated avionics or equivalent.</li> <li>Performed and/or supervised functions involving installation, repair, testing, and modification on F-16 Block 50 and up avionics systems.</li> <li>Must be willing to train to other aircraft maintenance tasks as required.</li> <li>High school diploma.</li> </ul> <p><strong>Clearance requirements:</strong><br> Must be able to obtain and maintain facility credentials/authorization. US citizenship is required for facility credentials/authorization to work at this facility.</p> <p><strong>Physical/preferred qualifications:</strong></p> <ul> <li>Frequently lifts parts and equipment up to 25 pounds.</li> <li>Occasionally lifts objects up to 50 pounds.</li> <li>Most heavy lifting is accomplished through the use of mechanical devices.</li> <li>Work is performed in a shop environment that is moderately lighted, heated, and ventilated. Exposure to disagreeable fumes and to cuts and bruises from using tools in close places and hazards of moving vehicles such as forklifts in the shop area.</li> <li>While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.</li> <li>The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl and work in tiring and uncomfortable positions.</li> <li>The employee is occasionally required to sit, climb, or balance.</li> <li>Knowledge of military and/or company forms required by work specifications is a plus.</li> </ul></p><p></p>