Head Pastry Jobs - muscat Oman

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p>We are looking for an experienced Senior Cyber Security Engineer . Key Responsibilities Design, implement, configure, and maintain Cisco ACI and UCS infrastructure. Manage and troubleshoot Cisco ACI fabric, tenants, VRFs, bridge domains, EPGs, contracts, and policies. Configure and manage Cisco UCS Manager , Fabric Interconnects, server profiles, and connectivity. Implement network security controls across data center environments. Monitor network and security infrastructure for vulnerabilities, threats, and performance issues. Troubleshoot complex ACI, UCS, LAN, VLAN, routing, switching, and connectivity issues. Configure and manage network segmentation and micro-segmentation using Cisco ACI. Integrate ACI with external networks, firewalls, load balancers, and virtualization platforms. Support security incident investigation and remediation related to network infrastructure. Perform vulnerability assessments and implement security hardening measures. Develop and maintain network/security architecture, design documents, SOPs, and operational procedures. Automate infrastructure and security tasks using scripting and network automation tools. Collaborate with Network, Security, Cloud, Infrastructure, and DevOps teams. Ensure infrastructure compliance with organizational security policies and industry best practices. Participate in infrastructure upgrades, migrations, DR activities, and capacity planning.</p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information, and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.</p> <p>Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.</p> <p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and</p><p></p>

<p>To execute and manage the digital marketing activities of Al Madina Azarqa across all owned, earned, and paid digital channels. The Digital Marketing Specialist is responsible for the day-to-day operation of social media platforms, digital advertising campaigns, website content, email marketing, and performance analytics, ensuring consistent, on-brand, and data-driven delivery in line with plans approved by the Director of Marketing and Communications. The role requires a technically proficient and creatively minded digital marketer who can manage multiple channels simultaneously, analyse performance data, and translate insights into actionable optimisations that drive audience growth, engagement, and lead generation.</p><p>KEY ACCOUNTABILITIES AND RESPONSIBILITIES</p><p>Social Media Management</p><p>Manage the day-to-day operation of all organisational social media accounts including Instagram, Facebook, LinkedIn, X (Twitter), Snapchat, TikTok, and YouTube, in line with the approved content calendar and brand guidelines. Execute the monthly content calendar, coordinating with designers, copywriters, and content creators to ensure timely publishing of high-quality, on-brand posts across all platforms. Write, review, and schedule social media copy in Arabic and English, ensuring accuracy, tone of voice consistency, and cultural appropriateness for the Omani audience. Monitor community engagement across all platforms daily, responding to comments, messages, and mentions in a timely, professional, and brand-appropriate manner. Track social media performance metrics including reach, impressions, engagement rate, follower growth, and link clicks, compiling weekly and monthly performance summaries. Stay current with platform algorithm updates, new features, content formats, and digital trends, applying relevant innovations to maintain competitive content performance.</p><p>Paid Digital Advertising</p><p>Execute approved paid digital advertising campaigns across platforms including Meta (Facebook &amp; Instagram), Google (Search, Display &amp; YouTube), Snapchat, TikTok, and LinkedIn. Set up, configure, and monitor ad campaigns including audience targeting, budget allocation, bidding strategies, creative scheduling, and placement selection in line with approved media plans. Monitor paid campaign performance daily, tracking key metrics such as impressions, clicks, CTR, CPC, CPL, ROAS, and conversion rates, and flagging underperformance. Implement data-driven optimisations to active campaigns including audience refinement, creative refreshes, bid adjustments, and budget reallocation to maximise campaign efficiency. Liaise with media buying agencies on a day-to-day basis, reviewing deliverables, tracking placements, and confirming that campaign execution aligns with approved plans and briefs. Track and reconcile digital advertising spend against approved budgets, maintaining accurate records and submitting periodic expenditure reports.</p><p>Website &amp; Content Management</p><p>Maintain and regularly update the organisation s website, ensuring all content is current, accurate, well-structured, and aligned with brand guidelines and SEO best practices. Coordinate with designers, copywriters, and technical teams to publish new pages, project updates, news articles, landing pages, and campaign-related content as directed by the Director of Marketing and Communications. Monitor website performance using Google Analytics and other tools, tracking sessions, traffic sources, bounce rates, time on page, and conversion events, and preparing regular reports. Execute on-page SEO activities including meta tag optimisation, keyword integration, internal linking, and image alt text to improve organic search visibility. Support the setup and monitoring of campaign landing pages, ensuring tracking pixels, UTM parameters, and conversion events are correctly implemented and functioning. Identify and report website technical issues, broken links, or content gaps to the relevant team or agency for prompt resolution.</p><p>Content Production Coordination</p><p>Coordinate the production of digital content including photography, videography, motion graphics, reels, stories, and static visuals, briefing suppliers and reviewing deliverables against brand standards. Prepare detailed creative briefs for designers, videographers, and content creators, clearly communicating objectives, messaging, format requirements, and deadlines. Review all digital content produced by internal teams and external suppliers, checking for brand compliance, quality, accuracy, and platform suitability before publication or submission for approval. Manage the digital asset library, maintaining an organised and accessible repository of approved images, videos, templates, and brand assets for team use. Coordinate influencer content deliverables, reviewing posts, stories, and reels against agreed briefs, ensuring brand alignment and timely publication as per influencer agreements. Support the development of Arabic and English digital copy for campaigns, social media, email, and website content, ensuring bilingual consistency across all channels.</p><p>Email Marketing &amp; CRM</p><p>Execute email marketing campaigns including newsletters, product announcements, event invitations, and lead nurture sequences using the approved email marketing platform. Build and manage email lists, maintaining accurate segmentation by audience type, interest, and stage of engagement in coordination with the sales and CRM teams. Design, write, and schedule email communications in Arabic and English, ensuring content is relevant, visually consistent with brand guidelines, and optimised for deliverability and open rates. Monitor email campaign performance metrics including open rate, click-through rate, unsubscribe rate, and conversion, compiling reports and recommending optimisations. Maintain the accuracy and hygiene of the email database, coordinating list updates, suppressions, and compliance with applicable data privacy requirements.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>MINIMUM QUALIFICATIONS &amp; EXPERIENCE</p><p>Education: Bachelor's degree in marketing, Digital Marketing, Communications, Business Administration, or a related field. A professional digital marketing certification (e.g. Google Ads, Meta Blueprint, HubSpot, CIM Digital, or equivalent) is highly desirable.</p><p>Experience: Minimum 4 years of hands-on experience in digital marketing, with demonstrated proficiency across social media management, paid advertising, and website content. Proven experience managing multi-platform paid digital campaigns (Meta, Google, Snapchat, TikTok, LinkedIn) with measurable performance outcomes. Demonstrated experience in content coordination, including briefing designers and videographers and reviewing creative deliverables. Experience using email marketing platforms (e.g. Mailchimp, HubSpot, Salesforce Marketing Cloud, or equivalent) is an advantage. Experience working with digital or creative agencies, managing briefs and tracking deliverables on a day-to-day basis. Industry background in mixed-use developments, real estate, hospitality, tourism, or related sectors is highly preferred.</p><p>Skills &amp; Knowledge: Full professional fluency in Arabic and English (reading, writing, and speaking) is mandatory; strong bilingual digital copywriting skills are essential. Advanced proficiency in social media platforms and their native management and analytics tools (Meta Business Suite, LinkedIn Campaign Manager, Snapchat Ads Manager, TikTok Ads Manager, Google Ads). Solid understanding of SEO principles, paid search, display advertising, and performance marketing fundamentals. Proficiency in Google Analytics (GA4) and the ability to interpret web and campaign data and translate findings into recommendations. Good working knowledge of content management systems (CMS) for website updates; familiarity with WordPress or similar platforms is an advantage. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with design tools such as Canva or Adobe Creative Suite is an advantage. Strong organisational skills and the ability to manage multiple campaigns, channels, and deadlines simultaneously with a high level of accuracy. Data-literate, with the ability to read performance metrics, identify patterns, and present findings clearly to non-technical stakeholders. Creative, detail-oriented, and proactive, with a genuine interest in digital trends, emerging platforms, and content innovation.</p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.</p> <p> </p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATION</p> <p>Education: Technical, Trade, or Vocational School Degree.</p> <p>Related Work Experience: At least 3 years of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p><br></p><p>The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.</p><p>Responsibilities</p><ul><li>Display full knowledge of food and beverage and dining venue offering.</li><li>Ensure colleagues start and finish shifts at the correct time.</li><li>Assist in setting up bar for all meal periods.</li><li>Assist colleagues in setting up bar service stations according to MEP standards.</li><li>Be familiar with all billing procedures.</li><li>To handle all banqueting area relevant equipment.</li><li>Attend daily meetings.</li><li>Attend all mandatory training sessions arranged by MO.</li><li>Act as a hotel ambassador always.</li><li>To carry out any additional duties requested by management, related to hotel operational activities</li><li>Follow the principle of the 5Ps Proper Planning Prevents Poor Performance at all times.</li><li>Ensure correct quality, presentation and delivery of all drinks.</li><li>Perform all administrative tasks designated to him/her by management.</li><li>Supervise F&amp;B service by directing and supporting his/her subordinates.</li><li>Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.</li><li>Identify and carry out any specific training and development needs among the team.</li><li>Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.</li><li>Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.</li><li>Taking reservations accurately where necessary while keeping track of guest s preferences.</li><li>Greeting and seating guests according to MO standards.</li><li>Presenting the menu correctly to each guest.</li><li>Offering suggested up-selling based on outlet policy.</li><li>Serving beverages according to MO standards.</li><li>Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.</li><li>Presenting the bill and handle payment procedures.</li><li>Ensure guest satisfaction at all times and proactively seek feedback.</li><li>Handling special requests from guests and VIPs.</li><li>Implement service recovery actions and follow up.</li><li>Bidding guests farewell when leaving the venue.</li><li>Anticipating the guests needs by keeping control of service flow and identify potential bottle necks.</li><li>Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.</li><li>Ensure that the environment of the outlet is being maintained to MO standards.</li><li>Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.</li><li>Be aware of and comply with local and relevant Food Hygiene Standards.</li><li>Wear any appropriate protective clothing provided by or recommended by the Hotel.</li><li>Report any defects in the building, plant or equipment according to the Hotel procedures.</li><li>Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.</li><li>Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health &amp; safety.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p><p>About the job</p><p>The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.</p><p>Responsibilities</p><ul><li>Display full knowledge of food and beverage and dining venue offering.</li><li>Ensure colleagues start and finish shifts at the correct time.</li><li>Assist in setting up bar for all meal periods.</li><li>Assist colleagues in setting up bar service stations according to MEP standards.</li><li>Be familiar with all billing procedures.</li><li>To handle all banqueting area relevant equipment.</li><li>Attend daily meetings.</li><li>Attend all mandatory training sessions arranged by MO.</li><li>Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador always.</li><li>To carry out any additional duties requested by management, related to hotel operational activities</li><li>Follow the principle of the 5Ps Proper Planning Prevents Poor Performance at all times.</li><li>Ensure correct quality, presentation and delivery of all drinks.</li><li>Perform all administrative tasks designated to him/her by management.</li><li>Supervise F&amp;B service by directing and supporting his/her subordinates.</li><li>Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.</li><li>Identify and carry out any specific training and development needs among the team.</li><li>Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.</li><li>Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.</li><li>Taking reservations accurately where necessary while keeping track of guest s preferences.</li><li>Greeting and seating guests according to MO standards.</li><li>Presenting the menu correctly to each guest.</li><li>Offering suggested up-selling based on outlet policy.</li><li>Serving beverages according to MO standards.</li><li>Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.</li><li>Presenting the bill and handle payment procedures.</li><li>Ensure guest satisfaction at all times and proactively seek feedback.</li><li>Handling special requests from guests and VIPs.</li><li>Implement service recovery actions and follow up.</li><li>Bidding guests farewell when leaving the venue.</li><li>Anticipating the guests needs by keeping control of service flow and identify potential bottle necks.</li><li>Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.</li><li>Ensure that the environment of the outlet is being maintained to MO standards.</li><li>Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.</li><li>Be aware of and comply with local and relevant Food Hygiene Standards.</li><li>Wear any appropriate protective clothing provided by or recommended by the Hotel.</li><li>Report any defects in the building, plant or equipment according to the Hotel procedures.</li><li>Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.</li><li>Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health &amp; safety.</li><li><br></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job purpose: <br>Lead and oversee all commercial, feedstock sourcing, crude supply, logistics, and contract management activities for the business. Develop and execute commercial strategies that optimize profitability, secure reliable feedstock supply and product sales, strengthen stakeholder relationships, and ensure compliance with corporate governance and regulatory requirements. <br>Deliver comprehensive planning and execution of end-to-end commercial refining business in terms of crude oil purchases and products sales-related tasks under the direct supervision of head of Commercial <br><br>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Oman s government &amp; other legal justifications, and best international practices in consonance with national objectives. Tasks and Responsibilities: <br><br>Lead, manage, and coordinate the Commercial Team, including Crude Supply and Product Commercial functions, ensuring alignment with the Company's strategic, operational, and financial objectives. <br>Develop and implement integrated commercial strategies covering feedstock procurement, refinery optimization, product commercialization, and margin enhancement across the entire refining value chain. <br>Oversee crude oil sourcing, supply portfolio management, and feedstock optimization activities to ensure security of supply, cost competitiveness, and operational reliability. <br>Direct product commercialization activities, including domestic and international sales strategies, customer relationship management, product placement, and market development initiatives. <br>Establish and maintain strategic relationships with crude suppliers, product customers, traders, national oil companies, government entities, terminal operators, logistics providers, and key industry stakeholders. <br>Lead all major commercial negotiations and oversee the drafting, review, execution, and management of crude supply agreements, product sales agreements, storage contracts, logistics agreements, and other commercial arrangements. <br>Ensure optimization of refinery margins by balancing feedstock economics, refinery yields, product market opportunities, logistics costs, and commercial risks. <br>Provide commercial leadership in pricing methodologies, crude and product valuation, formula pricing, market indexation, risk management, futures markets, and hedging strategies. <br>Monitor and analyze regional and international crude oil, refined products, freight, and logistics markets and provide strategic recommendations to maximize commercial value. <br>Guide the Commercial Team in identifying and developing new business opportunities, strategic partnerships, trading opportunities, and revenue enhancement initiatives. <br>Oversee end-to-end supply chain interfaces between Crude Supply, Refinery Planning, Operations, Product Marketing, Logistics, and Shipping functions to ensure seamless execution of commercial activities. <br>Ensure effective management of crude receipts, inventory positions, product lifting schedules, vessel nominations, logistics activities, and contractual obligations. <br>Provide strategic direction and governance for all quantity and quality assurance activities involving surveyors, laboratories, terminals, vessels, and inspection companies. <br>Lead commercial support for refinery optimization initiatives by ensuring alignment between crude procurement strategies and product marketing requirements. <br>Oversee customs compliance, import and export requirements, duty exemptions, regulatory approvals, and documentation processes related to crude and product transactions. <br>Manage and resolve commercial disputes and claims involving suppliers, customers, service providers, and counterparties, including pricing disputes, quantity and quality claims, demurrage, contractual non-performance, and settlement negotiations. <br>Ensure compliance with applicable laws, regulations, commercial governance standards, Incoterms (ICC Rules), sanctions requirements, and international trade practices. <br>Lead tendering processes, commercial evaluations, supplier/customer selection, bid analysis, and contract award recommendations in accordance with approved governance processes. <br>Develop and oversee commercial performance dashboards, KPIs, market intelligence reports, supply-demand analyses, and management reporting systems. <br>Assess commercial, operational, market, contractual, and business continuity risks and establish appropriate mitigation and contingency plans. <br>Act as the principal commercial interface between the Company and external stakeholders, while ensuring effective collaboration with Legal, Finance, Planning, Operations, Supply Chain, HSE, and Executive Management. <br>Provide commercial support and strategic advice to senior management on business development initiatives, investment opportunities, major projects, and complex commercial transactions. <br>Mentor, coach, and develop Commercial Team members, ensuring effective knowledge transfer, succession planning, capability development, and a high-performance culture. <br>Drive continuous improvement, digitalization, and optimization of commercial processes, systems, controls, and reporting tools. <br>Ensure all commercial activities are conducted in accordance with the Company's Mission, Vision, Values, HSE requirements, corporate governance framework, and ethical standards while supporting long-term business growth and profitability. <br>Develop and manage refinery product hedging policy with appointed banks and ensure OQ8 board mandate on hedging is executed. <br>Key interactions <br>Internal: (internal stakeholders) COO Office, Operations, Maintenance, Technical Services and HSSE Functional Management, Commercial Team, SCM, Finance, People, etc. <br>External: (External Stakeholders) Crude Oil and product traders, logistics companies, surveyors, agents, all commercial interfaces, government representatives, 3rd party contractors, etc. Notable Working Conditions. Office environment and Filed operations. Moderate to intensive computer screen use. Sporadic travel to operational areas where company operates</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Business (Marketing / Administration / Supply Chain), Engineering or related field. </li><li>MBA in Business, preferred.</li><li>Excellent knowledge of written, read, and spoken English (required)</li><li>10 years of total experience of which over 5 years in Oil &amp; Gas industry </li><li>8 years of relevant experience in commercial, trading, logistics, market analysis, strategy, and business development </li><li>Previous work experience in GCC countries/companies </li><li>In depth knowledge of and hands-on experience with business operations in petrochemical/refinery projects, preferably in Oman and/or GCC </li><li>Experience of working for an International Joint Venture project </li><li>Excellent knowledge in Commercial &amp; Contracts aspects </li><li>Must have the potential to lead the future commercial activities of OQ8 with the capability to successfully complete actions in the project implementation and operational phases </li><li>Focus on maximizing economics/value </li><li>Good understanding of operational planning, reporting, scheduling of downstream sector activities (working with refinery planning, terminal operator, vessel/berth operations, government affairs, external service providers, among others) </li><li>Expertise in budgeting and cost control </li><li>Comprehensive knowledge about various pricing platforms (e.g. Platts, Argus, DME etc.) and market consultants (IHS, ICIS, Woodmac, Argus web portals) with ability to extract/synthesize/analyze data and information </li><li>Develop and maintain data models. </li><li>Strong Communication skill verbal and written </li><li>Commercially Driven with strong business acumen </li><li>Analytical / Quantitative / IT Skills </li><li>Negotiation skills and Commercial Acumen </li><li>Decision Making &amp; Judgement, critical thinking </li><li>Personal and Team Accountability </li><li>Accurate Reporting skills </li><li>Effective planning and organizing skills </li><li>Effective Communication skills </li><li>Problem Solving Skills </li><li>Results orientation strong drive and motivation </li><li>Planning and organizing, capable of working with little supervision </li><li>Exercising influences, developing solid working relationships </li><li>Work Prioritization even under changing business priorities </li><li>Customer and stakeholder focus. </li><li>Familiarization of SAP or Oracle </li><li>Computer knowledge in MS Office applications like MS Word, MS Excel, Power Point, MS-Visio etc. solutions. </li><li>Well-versed and hands-on experience with Incoterms (ICC Rules) in oil market &amp; trading </li><li>Stakeholder Management (internal / external); development &amp; implementation the commercial strategy for the OQ8 project </li><li>Tendering and contracts management </li><li>Negotiate &amp; develop new strategies for feed stock sourcing that favors OQ8 margins </li><li>Lead, coach, and develop the commercial team, including Senior Commercial Experts and Commercial Specialists. </li><li>Ensure commercial practices while complying with industry norms, int l, and local regulatory requirements </li><li>Ensure strong interface / networking / relationships with all the relevant stakeholders for a smooth and seamless OQ8 commercial activity </li><li>Identify, plan, present and develop revenue growth opportunities for the Company </li><li>Analysis of regional and global crude oil and refined product markets including fundamental analysis, pricing and logistics. </li><li>Knowledge in market intelligence, economic evaluations, and strategic recommendations to senior management.</li></ul><p></p></section>

<p><h4>Position summary</h4> <p>Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed. Communicate parking procedures to guests/visitors.</p> <p>Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer</p><p></p>

<p><h4>Position summary</h4> <p>Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed. Communicate parking procedures to guests/visitors.</p> <p>Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer tele</p><p></p>

<p>The Group Marketing Manager will lead the overall <strong>marketing, branding and communications strategy</strong> for the Group and its subsidiaries across <strong>real estate, retail, FMCG/hypermarket and real estate services</strong>.</p><ul><li><p><strong>Key Responsibilities:</strong></p><ul><li><p>Develop and execute Group and subsidiary <strong>marketing and brand strategies</strong>.</p></li><li><p>Manage <strong>digital marketing, social media, paid advertising and lead-generation campaigns</strong>.</p></li><li><p>Plan and manage the annual <strong>marketing calendar and budget</strong>, tracking ROI and campaign performance.</p></li><li><p>Drive <strong>real estate sales leads, retail footfall, customer engagement and loyalty programmes</strong>.</p></li><li><p>Manage <strong>CRM, customer databases, market research and competitor analysis</strong>.</p></li><li><p>Coordinate with and manage <strong>marketing agencies, media and external suppliers</strong>.</p></li><li><p>Lead the marketing team and establish effective <strong>marketing SOPs and reporting processes</strong>.</p></li><li><p>Monitor KPIs including <strong>leads, conversions, cost per lead, ROAS, footfall and customer engagement</strong>.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Marketing, Business or related field.</p></li><li><p><strong>8+ years of marketing experience</strong>, including at least <strong>4 years in a managerial role</strong>.</p></li><li><p>Strong <strong>multi-brand/multi-sector marketing</strong> experience, preferably in <strong>Retail and/or Real Estate</strong>.</p></li><li><p>Strong hands-on experience in <strong>digital marketing, paid media, lead generation and marketing analytics</strong>.</p></li><li><p>Experience in <strong>budget management, CRM and loyalty programmes</strong> preferred.</p></li><li><p>Professional proficiency in <strong>Arabic and English</strong>.</p></li><li><p>Oman/GCC market experience is preferred.</p></li></ul>

<p><h4>Position summary</h4> <p>Greet and escort guests to rooms. Open doors and assist guests and visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests and visitors in and out of vehicles, including assisting guests with loading and unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests and visitors, and record advance transportation requests as needed. Communicate parking procedures to guests and visitors.</p> <p>Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and</p><p></p>

<p><h4>Position summary</h4> <p>Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.</p> <p>Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones</p><p></p>

<p>Role Purpose: Lead Omantel's customer-facing digital estate the Customer Experience Platform (CEP), web and portals, conversational channels, and self-care machines as the primary way customers discover, buy, pay, and manage their subscriptions. Deliver flawless core telecom journeys across B2C, B2B, and B2X, converting assisted volume into digital and growing in-channel revenue. Grow lifestyle capability on the CEP by deploying and commercializing contracted partnerships, extending it from a self-care utility into a daily engagement destination, and proving the value of both layers through frequency, stickiness, and lifetime value.</p><p>Position Information Unit: CCCO Division: Digital Growth Location: Muscat Grade: L2 Line Manager: General Manager Digital Growth</p><p>Key Accountabilities</p><ul><li>Lead Omantel s digital channel strategy and roadmap across the CEP (Customer Experience Platform), web and portals, conversational channels, and self Service machines, sequencing core telecom excellence as the priority and lifestyle expansion as a deliberate adjacency.</li><li>Drive the digital channels roadmap in alignment with Omantel's commercial, customer experience, digital transformation, and revenue growth priorities.</li><li>Act as business owner of the CEP, Omantel's primary digital engagement, self-service, and revenue-generating channel, holding backlog priority, release planning, and acceptance of delivered functionality, and upholding full Arabic and English parity, and accessibility standards.</li><li>Own and continuously enhance end-to-end telecom digital journeys across mobile, fixed, broadband, prepaid and postpaid, recharge, bill payment, subscriptions, service requests, complaints, and account management serving B2C, B2B, and B2X customers through seamless sales, servicing, and support.</li><li>Build lifestyle capability on the CEP (Customer Experience Platform) through partnerships across verticals extending the platform beyond core connectivity into daily customer engagement.</li><li>Deliver the digital revenue target through core in channel sales, payments and e-commerce owning the funnel end to end and optimizing conversion at every step.</li><li>Expand digital self-service capability to reduce dependency on traditional channels, retail, contact centers, and assisted channels, and deliver the agreed digital to assisted interaction ratio by segment.</li><li>Ensure digital channel stability, availability, reliability, and performance through proactive monitoring, incident management, and business continuity readiness, including partner dependent services.</li><li>Establish governance for demand management, prioritization, release planning, UAT, production readiness, and post launch performance tracking.</li><li>Partner with the Emerging Technology team to introduce AI, automation, personalization, analytics, and innovative capabilities into customer-facing channels.</li><li>Use analytics, customer feedback (Voice of the Customer), complaints, app reviews, and journey insight to identify pain points and drive improvement, making experimentation routine, and define and monitor KPIs across core telecom performance and lifestyle engagement to show how the two reinforce each other in driving frequency of use, stickiness, and customer lifetime value.</li><li>Collaborate with Technology, CX, Commercial, Enterprise, Marketing, Operations, Retail, Care, Legal, Compliance, and Product teams to deliver integrated digital solutions.</li><li>Manage the channel technology and agency vendor portfolio and own the digital channels OPEX and CAPEX budget, ensuring compliance with telecom regulation, consumer protection, data privacy and consent, PDPL (Oman s Personal Data Protection Law), and information security.</li><li>Build and lead a high-performing digital channels team, fostering a customer centric, data led, performance driven, and innovation focused culture, and supporting Omanisation and national talent development through hiring, capability building, and succession planning.</li></ul><p>Key Competencies</p><p>Leadership</p><ul><li>Align teams around digital channel strategy and priorities.</li><li>Lead change, innovation, and continuous improvement.</li><li>Make clear decisions and resolve conflicts effectively.</li><li>Develop team capability through coaching and empowerment.</li></ul><p>Behavioral</p><ul><li>Champion the customer, defending journey quality and experience standards under delivery and commercial pressure.</li><li>Drive results with strong ownership and accountability.</li><li>Make timely, data-informed decisions.</li><li>Demonstrate ethics, compliance, and responsible governance.</li><li>Build strong relationships with stakeholders, vendors, and partners, and manage commercial performance against agreed terms.</li></ul><p>Technical</p><ul><li>Own and optimize telecom digital journeys across self-service, conversational, e-commerce, and self-care machine channels.</li><li>Improve customer experience through analytics, experimentation, feedback, and journey insight.</li><li>Drive digital sales, conversion, transaction success, and revenue contribution.</li><li>Manage roadmap, requirements, UAT, releases, and continuous enhancements.</li><li>Enable partner and lifestyle propositions on the platform through integration readiness, onboarding, and in-channel commercial performance.</li></ul><p><strong>Desired Candidate Profile</strong></p>Minimum role requirements: Bachelor in relevant discipline Professional certification in the field is preferable 8 years of relevant experience &amp; at least 3 years in a managerial position

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>Position summary</h4> <p>Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.</p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p> <h4>Preferred qualifications</h4> <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related work experience: No related work experience.</li> <li>Supervisory experience: No supervisory experience.</li> </ul> <h4>Required qualifications</h4> <ul> <li>License or certification: CPR Certification</li> <li>First Aid Certification</li> <li>Fitness Equipment</li> <li>Any certification or training required by local and state agencies.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of <strong>“Wonderful Hospitality. Always.”</strong> by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.</p> <p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.</p> <p>In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>Job Purpose: The Manager Human Capital Intelligence leads the development of Human Capital s workforce intelligence capability, transforming governed people data into forward-looking insights that improve workforce, talent, reward, productivity and employee-experience decisions. The role owns the HC intelligence roadmap, analytical standards, HR technology optimisation and responsible use of artificial intelligence, enabling Human Capital and business leaders to make evidence-based decisions aligned with the Bank s strategy, risk appetite and smart-bank ambition. The Manager HC Intelligence acts as Human Capital s accountable business owner and subject-matter partner for workforce data, analytics and AI initiatives. In partnership with the Enterprise AI Unit and relevant control functions, the role defines business requirements, confirms data readiness, supports model validation and adoption, monitors realised benefits and maintains clear accountability for HC decisions arising from analytical or AI-enabled outputs. Key Accountabilities: Develops and executes a prioritised HC Intelligence roadmap aligned with the HC strategy and the Bank s smart-bank ambition, with clear outcomes, milestones, ownership, dependencies, investment needs, adoption measures and realised benefits. Maintains the governed workforce data model and authoritative HC information source, ensuring analytics, dashboards, models and AI use cases meet approved privacy, security, records, ethical and model-governance requirements through defined metrics, lineage, ownership, stewardship, validation, reconciliation, access, change approval and proportionate quality and model-risk controls. Develops and maintains workforce analytics, BI dashboards, scorecards and executive reports covering workforce profile, movement, capacity, talent, learning, succession, engagement, recruitment, mobility, benefits and employee services. Provides evidence-based insights, trends, scenarios and recommendations to the Chief Human Capital Officer and relevant governance forums, clearly distinguishing facts, forecasts, assumptions and limitations. Supports workforce planning with demand and supply analysis, capability gaps, staffing scenarios, productivity indicators and workforce cost projections in partnership with HC Units and business stakeholders. Builds transparent, auditable compensation and benefits models for salary reviews, pay fairness, market benchmarking, promotion and allowance scenarios, benefits optimisation and workforce-cost decisions, aligned with approved reward policy and governance. Improves HRMS adoption, utilisation, data completeness, controls and transaction quality by identifying root causes and coordinating system, process, training and change interventions with HC process owners, Technology and providers. Partners with HC Units and manages relationships with data owners, Technology, Enterprise AI Unit, Finance, Risk, Strategy &amp; Data teams, and external providers to define reporting needs, automate recurring analysis and embed data-driven decisions in HC processes and governance. Manages HC AI and automation use cases from ethical screening and data readiness through requirements, validation, implementation and adoption, coordinating with relevant technical and control functions to ensure human oversight, explainability, monitoring and escalation, and measuring realised value against agreed baselines, benefits measures and post-implementation reviews. Conducts diagnostic, predictive and, where appropriate, prescriptive workforce analysis to identify workforce risks, service bottlenecks, capability requirements and opportunities to improve employee experience and organisational effectiveness, converting findings into prioritised recommendations with clear owners, expected impact and success measures, and monitors agreed actions through relevant HC and management governance forums. Builds data literacy across Human Capital by developing guidance, standard reports and practical capability-building interventions for HC colleagues and relevant managers.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience: Bachelor's degree in Human Resources, Data Analytics, Artificial Intelligence, Information Systems, Finance or a related discipline. A Master's degree is preferred. Professional certification in People Analytics, Data Analytics, Business Intelligence, HR Systems, Compensation, or Artificial Intelligence is preferred. Minimum of 7 years of progressive experience in people analytics, workforce planning, business intelligence, HR technology, reward analytics or data-led Human Capital transformation, including responsibility for complex analytical initiatives and engagement with senior decision-makers. Experience in banking, financial services or another regulated environment is preferred. Demonstrated proficiency in advanced Excel and at least one enterprise business-intelligence platform, such as Power BI, with practical capability in data modelling, dashboard design and reporting automation. Working knowledge of SQL and statistical or analytical tools such as Python is preferred. Proven experience managing HRMS data, data-quality controls, reporting automation and user-adoption improvement, together with practical experience developing compensation scenarios, workforce-cost models or other quantitative decision-support models, is highly preferred. Excellent written and spoken English and Arabic, with the ability to present analytical findings, governance matters and recommendations clearly to executive, technical and non-technical audiences.</p>