Day Shift Jobs in Oman
859 Jobs Found
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<span></span><p><b><span><span>Policies, Systems, Processes & Procedures</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Participate in the implementation of all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></span></p><br><p><b><span><span>Planning</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Develop and seek approval for the preventive maintenance shot term plans as directed by superior to support the achievement of SIP’s annual maintenance plan and support the effective implementation of approved plans within set timelines to facilitate uninterrupted operations.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Participate in the definition of scope of work, issue maintenance schedules for the related Maintenance Teams, ensuring adherence to the overall maintenance plan and professional engineering practices.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Verify work orders received in the system from different areas and validate that they have been scheduled according to their priorities and resources availability. Prepare and issue weekly planning schedule providing relevant information ensuring adherence to system standards.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Define milestones, major activities, relationships between activities, and create budget estimates to achieve target dates as agreed with clients using appropriate soft wares.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Prepare work orders regarding requirements for materials including specifications and spare parts to support timely availability of resources in line with maintenance requirements.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Plan major overhaul and shutdowns in coordination with the internal teams, including forecasting manpower, spare parts, equipment and duration in order to optimize the utilization.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Review equipment/asset performance and recommend necessary Preventive Maintenance to its performance to achieve reliability.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Prepare and create master data for the computerized maintenance system, ensuring system records are updated for all equipment regularly</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Participate in various meetings for the effective implementation of Maintenance Programs. Coordinate with all internal teams for the weekly schedule preparation in line with defined priorities to support continuous operations.</span></span></p><br><p><b><span><span>Contractor Liaison</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Coordinate and liaise with contractors for execution of projects, to validate that the project performance is within the set parameters while highlighting any non-conformances to the Manager for further action.</span></span></p><br><p><b><span><span>Site Inspections</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Perform site inspections on regular basis to follow-up on work progress ensuring that work progress is carried out as per approved work schedule, while guaranteeing that the timelines of the project meet the target dates and that appropriate resources are allocated as per the contractual agreement.</span></span></p><br><p><b><span><span>Financial Coordination</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Provide information as required to finance department as regards to the progress of projects.</span></span></p><br><p><b><span><span>Bidding & Contract Award</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Contribute in evaluation of tenders with respect to compliance regarding schedule and quality requirements.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Carry out technical evaluations of the submitted offers and recommend the purchase of most suitable and efficient products after consulting the specialists to support best fitted selection in line with SIP requirement.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Review invoices as per purchase orders and conduct initial validation in line with defined procedures.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Follow-up and coordinate with Procurement Department for timely procurement of spare parts.</span></span></p><br><p><b><span><span>Project Cost Control</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Update tracking of project budgets. Monitor financial performance of projects as required while updating all related documentation and records in line with defined policies and procedures.</span></span></p><br><p><b><span><span>System Administration</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Be the custodian of the Computerized Maintenance Management</span><span>System (CMMS) and ensure that all records are up to date.</span></span></p><br><p><b><span><span>Continuous Improvement</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction.</span></span></p><br><p><b><span><span>Quality, Health, Safety, & Environment</span></span></b></p><br><p><span><span><span><span>§</span></span></span><span><span>Ensure compliance to all relevant quality, health, safety and environmental procedures, instructions and controls so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.</span></span></span></p><br><p><b><span><span>Statements and Reports</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Prepare sectional statements and reports timely and accurately to meet SIP Group and department requirements, policies and standards.</span></span></p><br><p><b><span><span>Policies, Systems, Processes & Procedures</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Provide inputs and implement policies, systems and procedure for the assigned section so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service. Day-To-Day Operations</span></span></p><br><p></p> </div>
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<span></span><p><span><span>IT Application Officer should be able to develop, manage, and troubleshoot computer programs. They identify and analyze IT problems and needs for the company and develop individual programs that make up software and assemble those programs in a way that meets company needs. Moreover, ensure computer applications run smoothly, troubleshoot issues, fix bugs, create new applications as well as training new users on how to use applications effectively. Additionally, he/she will be responsible for maintaining and updating application software, as well as developing new applications to meet the needs of our users.</span></span></p><br><p><span><span>The primary responsibility of an IT Application officert is to design, develop, test, deploy, maintain, and support IT applications and software systems that meet the needs of the organization.</span></span></p><br><p><span><span>He/she must use his/her technical knowledge and expertise to ensure the applications are operating correctly and are kept up to date. Additionally, he/she must have strong problem-solving skills to troubleshoot any IT issues that may arise and must be able to interact effectively with other IT personnel, all stakeholders, and end-users</span></span><span><span>.</span></span></p><br><p><b><span><span>Day-To-Day Operations</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Recommending improvements to existing applications or assisting in designing new applications to meet specific business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Creating reports on project status, including development timelines, and identifying potential problems that may cause delays in completion.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Communicating with clients to clarify requirements and ensure satisfaction with results.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Assisting in designing and developing new applications based on client needs and preferences.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Coordinating with IT support team to troubleshoot technical issues with existing applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Preparing proposals for new software development projects, including identifying potential clients and creating detailed sales presentations.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Providing technical support and troubleshooting problems with existing applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Working with clients to design custom applications to meet their unique business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Performing quality assurance testing on new applications to ensure they meet industry standards for functionality and usability.</span></span></p><br><p><b><span><span>Responsibilities</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Serve as the primary point of contact for assigned applications, providing Tiers 2 and 3 support</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Respond to user tickets and inquiries in a timely and professional manner.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Diagnosing and troubleshoot technical issues, escalating to Tier 3 support when necessary.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Train new users in application features and functionality of new releases.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Create and maintain documentation for all applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Work with vendors to resolve technical issues and coordinate upgrades of all applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Serve as a liaison between business units and IT, gathering requirements and documenting business processes.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Configure applications to meet business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Test application changes and updates prior to implementation.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Monitor application performance and identify potential issues.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Assist with data migration in IT application related projects.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Provide after-hours support on a rotating basis whenever required.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Understanding responsibilities with regard to information ownership, classification, accountability, and protection of information assets.</span></span></p><br><p><b><span><span>Continuous Improvement</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Ensure a working culture of continuous improvement through a process of quality assurance among the Port Control Officers</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</span></span></p><br><br><br><br><span>Requirements</span><p><b><span><span>Minimum Qualification</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Bachelor’s degree in Computer Science, Progamming or Software Engineering.</span></span></p><br><p><b><span><span>Minimum Experience & Knowledge & Skills</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Minimum Two years’ experience in managing, maintaining & integration of business applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>knowledge & experience in development, maintainance & integration of business applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Practical knowledge in the different popular databases and business applications in the market.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Practical experience in .NET, XML, Java, HTML5, SharePoint, web applications programming/development.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Must possess practical experience in managing and maintaining Microsoft SQL server including writing stored</span></span></p><br><p><span><span><span>§</span></span></span><span><span>procedures, SQL queries, databases backup, recovery, migration and integration.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Knowledge of mobile programming (IOS, Android) is preferable.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Experience in maintaining good relationships with the key stakeholders.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Good experience in managing business software development projects.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Proven ability to write effective system and process documentation –including business and system requirements,</span></span></p><br><p><span><span><span>§</span></span></span><span><span>process diagrams, and data flow charts</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Strong analytical and problem solving skills.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Fluency in Ara</span></span></p> </div>
<p><b>Job Purpos</b>e To support the management of life insurance underwriting and operations by assisting in supervising the team, ensuring efficient processing of group and individual life business, quotations, endorsements, and service requests, and maintaining high standards of accuracy, compliance, and customer service. The role supports the development of team members, ensures adherence to regulatory and internal requirements, contributes to system implementation initiatives, and drives the achievement of business objectives and portfolio profitability through effective coordination, reporting and operational excellence. Also support the Life Underwriting function by assessing and evaluating life insurance applications, ensuring sound risk selection in accordance with underwriting guidelines, regulatory requirements, and company policies. The role also assists in managing underwriting operations, mentoring junior executives and underwriters, improving underwriting processes, and contributing to the achievement of the company's risk and business objectives.</p><p><b>Duties & Responsibilities</b></p><p>Underwriting Responsibilities</p><ul><li>Evaluate life insurance applications for Individual and Group life and determine appropriate underwriting decisions within delegated authority limits.</li><li>Assess medical, financial, occupational, and lifestyle risks using underwriting guidelines and risk assessment tools.</li><li>Review medical reports, laboratory results, financial documents, and other supporting information required for underwriting decisions.</li><li>Determine premium ratings, exclusions, policy terms, postponements, or declines based on assessed risk.</li><li>Ensure consistency and accuracy in underwriting decisions while maintaining service standards and turnaround times.</li><li>Liaise with medical professionals, reinsurers, brokers, agents, and internal stakeholders for additional information and complex case assessments.</li><li>Prepare and present facultative reinsurance submissions for cases exceeding retention limits.</li><li>Maintain underwriting records and documentation in compliance with regulatory and audit requirements.</li><li>Monitor early claims experience and underwriting quality indicators to identify trends and potential risks.</li></ul><p>Operational & Supervisory Responsibilities</p><ul><li>Support the Manager in overseeing day to day underwriting operations.</li><li>Review and approve underwriting decisions made by junior underwriters within delegated authority levels.</li><li>Provide technical guidance, coaching, and mentoring to underwriting staff.</li><li>Assist in workload allocation and monitoring productivity to ensure service level agreements (SLAs) are achieved.</li><li>Participate in developing and updating underwriting manuals, guidelines, and standard operating procedures.</li><li>Support underwriting audits and ensure compliance with internal controls and regulatory requirements.</li><li>Collaborate with Sales, Customer Service, Claims, and Operations teams to resolve underwriting-related issues.</li><li>Review and process life quotations, endorsements, and renewals, ensuring timely and accurate delivery aligned with business requirements.</li><li>Monitor and support credit life underwriting activities to maintain efficiency and consistency.</li><li>Ensure all underwriting and operational transactions comply with company policies, regulatory standards, and KYC/AML requirements.</li><li>Support the implementation and enhancement of the Life core system and digital initiatives in coordination with IT and relevant stakeholders.</li><li>Address and resolve customer, bank, and broker inquiries and complaints promptly and professionally.</li><li>Maintain service excellence by adhering to turnaround times (TAT) for underwriting decisions, quotations, and customer requests.</li><li>Prepare and submit periodic operational, underwriting, and performance reports to management within agreed timelines.</li><li>Support the development of team members through coaching, training, and performance feedback.</li><li>Ensure accuracy in all processes and minimize operational errors and delays.</li><li>Support audit processes and ensure readiness by maintaining proper documentation and adherence to internal controls.</li></ul><p>Strategic & Process Improvement Responsibilities</p><ul><li>Identify opportunities to improve underwriting efficiency and customer experience.</li><li>Assist in implementing underwriting automation, digital underwriting, Life system and process enhancement initiatives.</li><li>Analyze underwriting trends, portfolio performance, and risk indicators to support management reporting.</li><li>Contribute to product development and pricing discussions by providing underwriting insights and risk assessments.</li><li>Support implementation of regulatory changes and industry best practices in underwriting operations.</li><li>Any other tasks as assigned</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in a related field.</li><li>Professional insurance qualification (CERT CII or equivalent) is mandatory</li><li>Minimum 5 years of experience in life insurance underwriting or operations.</li><li>Strong knowledge of life insurance products, underwriting principles, reinsurance, and compliance requirements.</li><li>Prior supervisory or team-management experience is an advantage.</li></ul><p>Competencies</p><ul><li>Technical Knowledge</li><li>Leadership & People Management</li><li>Attention to Detail & Accuracy</li><li>Analytical & Problem-Solving</li><li>Communication & Interpersonal Skills</li><li>Customer Focus</li><li>Compliance & Risk Awareness</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector. Job Title: Oracle ERP Functional Support Reports To: IT / ERP Manager Job Details Number of Vacancies: 3 Positions Salary Range: OMR PHONE_NUMBER per month Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate) Job Purpose The Oracle ERP Functional Support role is responsible for providing functional assistance and day-to-day support for Oracle ERP systems, ensuring smooth business operations, resolving user issues, and supporting system processes across different departments.</p><p>Key Responsibilities Provide functional support for Oracle ERP modules and end users. Handle user requests, incidents, and system-related issues. Assist users in transaction processing, system navigation, and data entry. Troubleshoot and resolve basic functional issues within the ERP system. Coordinate with technical teams for escalation and resolution of complex issues. Support system testing, upgrades, patches, and new implementations. Assist in developing and maintaining user manuals and system documentation. Ensure data accuracy and proper use of ERP processes across departments. Support training sessions for end users and new employees. Monitor system usage and report issues or inconsistencies.</p><p>Qualifications Bachelor s Degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance, or a related field.</p><p>Experience Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Technical Skills Basic understanding of ERP systems (Oracle ERP is an advantage). Familiarity with business processes such as finance, HR, procurement, or supply chain (depending on module). Basic knowledge of Microsoft Office applications. Ability to learn system workflows and business processes quickly. Basic troubleshooting and user support skills.</p><p>Soft Skills Strong communication and interpersonal skills. Good analytical and problem-solving abilities. Attention to detail and accuracy. Ability to work under supervision and follow procedures. Teamwork and customer service orientation.</p><p>Working Conditions Office-based work environment. May require coordination with multiple departments and occasional support during system upgrades or critical operations.</p><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance, or a related field.</li><li>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</li><li>Basic understanding of ERP systems (Oracle ERP is an advantage).</li><li>Familiarity with business processes such as finance, HR, procurement, or supply chain (depending on module).</li><li>Basic knowledge of Microsoft Office applications.</li><li>Ability to learn system workflows and business processes quickly.</li><li>Basic troubleshooting and user support skills.</li><li>Strong communication and interpersonal skills.</li><li>Good analytical and problem-solving abilities.</li><li>Attention to detail and accuracy.</li><li>Ability to work under supervision and follow procedures.</li><li>Teamwork and customer service orientation.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>
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<p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries professionally.</li><li>Follow up with clients and provide updates.</li><li>Handle customer complaints and resolve issues.</li><li>Maintain accurate customer records.</li><li>Coordinate with internal teams.</li><li>Provide excellent customer support.</li><li>Complete other administrative tasks as assigned.</li></ul><p><b>Work Conditions:</b></p><ul><li>Working Hours: <b>8 hours per day</b></li><li>Working Days: <b>6 days per week</b></li><li>Weekly Off: <b>1 day</b></li><li>Work Type: <b>Remote (Online)</b></li><li>Monthly Salary: <b>USD 150</b></li><li>Laptop and stable internet connection required.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Requirements:</b></p><ul><li>Excellent verbal and written English communication skills.</li><li>Strong customer service and interpersonal skills.</li><li>Professional phone etiquette.</li><li>Good problem-solving and conflict-resolution abilities.</li><li>Ability to multitask in a fast-paced environment.</li><li>Strong organizational and time management skills.</li><li>Proficiency in Microsoft Office and Google Workspace.</li><li>Ability to work independently in a remote environment.</li><li>Previous customer service experience is preferred but not mandatory.</li><li>Positive attitude, patience, and commitment to providing excellent customer support.</li></ul><p><br></p><p>To apply:</p><p><br></p><p>Copy and paste the link below into your browser and complete the application form:</p><p><br></p><p>airtable.com/appPb5H9ePFajFMCW/shr4fiG60TcwRgd0p </p><p><br></p><p><br></p><p>Note:</p><ul><li>Applications will only be considered through the form. Please ensure all details are filled correctly.</li></ul><p><br></p><p><br></p></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Position Summary The Production Manager is responsible for delivering safe, efficient and cost-effective production across ISFC's canned tuna and sardine operations. The role drives manufacturing excellence by maximizing Overall Equipment Effectiveness (OEE), optimizing raw fish yield, improving labour productivity, reducing unit production costs, minimizing waste, ensuring accurate inventory control, and achieving production targets while maintaining the highest food safety and quality standards. The position will report to the Operations Director</p><p>Key Responsibilities :</p><p>Production Leadership</p><ul><li>Lead daily production of canned tuna and sardines to achieve safety, quality, output and cost objectives.</li><li>Deliver the production plan in coordination with Planning, Supply Chain and Maintenance.</li><li>Ensure compliance with food safety, GMP, HACCP and regulatory requirements.</li></ul><p>Yield Optimisation</p><ul><li>Maximise fish recovery and edible yield throughout thawing, cleaning, cooking, loining, filling and packing.</li><li>Monitor yield losses by process step and implement corrective actions.</li><li>Benchmark yield against international seafood manufacturing best practice.</li></ul><p>Overall Equipment Effectiveness (OEE)</p><ul><li>Improve OEE through higher availability, performance and quality.</li><li>Reduce downtime, changeover losses, micro-stoppages and speed losses.</li><li>Work with Maintenance to implement TPM and preventive maintenance.</li></ul><p>Labour Productivity</p><ul><li>Improve worker efficiency through line balancing, work measurement and standard operating procedures.</li><li>Develop productivity KPIs and incentive programmes.</li><li>Optimise manpower utilisation while maintaining safety and quality.</li></ul><p>Material Optimisation</p><ul><li>Optimise consumption of fish, oil, brine, sauces and other additives.</li><li>Reduce consumption of cans, lids, cartons, labels, shrink film and pallets.</li><li>Minimise giveaway, damage, scrap and rework.</li></ul><p>Cost Management</p><ul><li>Drive continuous reduction in manufacturing cost per case and cost per tonne.</li><li>Identify productivity and waste reduction projects.</li><li>Prepare weekly and monthly production cost reports with variance analysis.</li></ul><p>Inventory Management</p><ul><li>Maintain accurate WIP, packaging and finished goods inventory.</li><li>Ensure FIFO/FEFO compliance and stock accuracy.</li><li>Support monthly stock counts and inventory reconciliation.</li></ul><p>Continuous Improvement</p><ul><li>Lead Lean Manufacturing, Six Sigma and Kaizen initiatives.</li><li>Implement root cause analysis and corrective actions.</li><li>Promote a culture of operational excellence.</li></ul><p>People Leadership</p><ul><li>Coach supervisors and develop production talent.</li><li>Promote safety, teamwork, accountability and high performance.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Production : Production plan attainment (%) Output per shift Capacity utilisation (%)</li><li>Yield Fish yield (%) Raw material loss (%) Giveaway (%)</li><li>OEE Overall Equipment Effectiveness Availability Performance Quality rate</li><li>Labour : Cases per labour hour Labour productivity Overtime control</li><li>Materials Packaging consumption variance Additive consumption variance Waste & scrap reduction</li><li>Cost Manufacturing cost per case Conversion cost per tonne Energy & utility efficiency</li><li>Inventory : Inventory accuracy WIP accuracy Stock losses Cycle count compliance</li><li>Quality & Safety First-pass quality Customer complaints Food safety compliance Lost Time Injury Frequency Rate</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Food Engineering, Industrial Engineering, Mechanical Engineering, Manufacturing or related discipline.</li><li>10+ years of food or seafood manufacturing experience.</li><li>Minimum 5 years leading high-volume production operations.</li><li>Experience with OEE, Lean Manufacturing, TPM and continuous improvement.</li><li>Knowledge of ERP/MES production reporting systems.</li></ul><p><strong>Core Competencies :</strong></p><ul><li>Production planning and scheduling</li><li>Yield optimisation</li><li>Manufacturing cost control</li><li>Inventory management</li><li>Lean Manufacturing</li><li>OEE improvement</li><li>Root cause analysis</li><li>Leadership and coaching</li><li>Data-driven decision making</li><li>Cross-functional collaboration</li></ul><p><strong>Success Profile :</strong></p><ul><li>Consistently achieves production targets safely and efficiently.</li><li>Maximises fish yield and minimises waste.</li><li>Improves OEE and labour productivity year after year.</li><li>Reduces manufacturing cost per unit while protecting quality.</li><li>Maintains accurate inventories and reliable production reporting.</li><li>Builds a disciplined, high-performing production team that supports ISFC's global growth ambitions.</li></ul><p></p></section>
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Company Description<br><p>CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.<br>
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.<br>
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.</p><br><br>Job Description<br><p>We are seeking a dynamic and results-driven Account Manager to join CNS Oman. The role will focus on managing and growing key accounts within the Oman market, driving business opportunities, and achieving assigned sales targets. The ideal candidate will have strong experience working with System Integrators (SIs), a solid understanding of the IT solutions landscape, and the ability to position CNS offerings effectively to prospective customers.<br>
</p><br><p><u><strong>Key Responsibilities</strong></u></p><br><p><strong>Protect CNS Interests</strong></p><br><ul><li>Maintain strict confidentiality of all business-related information involving CNS, its partners, suppliers, and customers.</li><li>Ensure full compliance with company policies, procedures, and internal/external audit requirements.</li><li>Represent CNS professionally in alignment with the company’s core values.</li><li>Adhere to ISO standards and internal governance frameworks.</li></ul><p><strong>Plan and Forecast Projects from Prospective Customers</strong></p><br><ul><li>Stay updated on market trends, customer needs, and industry developments within Oman.</li><li>Build strong, consultative relationships with customers, including engagement at the C-level.</li><li>Understand competitor positioning within accounts and strategically position CNS solutions.</li><li>Promote and sell CNS’s full portfolio, including Servers, Storage, Networking, Security, Virtualization, Backup, Disaster Recovery, Support, and Managed Services.</li><li>Identify and develop a pipeline of prospective customers and projects within the financial year.</li><li>Maintain accurate sales forecasting and pipeline management.</li><li>Drive opportunities from identification to closure, ensuring profitability for CNS.</li></ul><p><strong>Achieve Sales Targets</strong></p><br><ul><li>Meet and exceed quarterly and annual sales targets assigned by the Sales Manager.</li><li>Take full ownership of winning projects and expanding CNS market share within assigned segments.</li><li>Identify and develop new business opportunities and accounts.</li><li>Build long-term customer relationships and enhance customer satisfaction.</li><li>Maintain strong understanding of customer requirements and buying behavior.</li><li>Demonstrate solid technical knowledge of CNS offerings.</li><li>Utilize escalation processes where required and collaborate with internal teams (Pre-sales, PM, Finance, and Contracts).</li><li>Lead sales cycles including presentations, negotiations, and deal closures.</li></ul><p><strong>Propose Technical & Commercial Solutions</strong></p><br><ul><li>Professionally represent CNS in all client engagements.</li><li>Collaborate with principal partners to deliver end-to-end solutions.</li><li>Ensure proposals are accurate, competitive, and submitted in a timely manner.</li><li>Focus on value-based selling rather than price-driven approaches.</li></ul><br>Qualifications<br><p><strong>Qualifications & Requirements</strong></p><br><ul><li>5–7 years of relevant experience in IT solutions / system integration sales.</li><li>Bachelor’s degree in Business Administration, IT, Engineering, or a related field.</li><li>Strong network and relationships within the Oman market.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Strong skills in:<ul><li>Opportunity Qualification</li><li>Proposal Development</li><li>Negotiation & Closing</li><li>Account Planning & Strategy</li><li>Customer Relationship Management</li></ul></li></ul><br>Additional Information<br><p><em>Compliance with policies and procedures based on the ISO standards adopted by CNS.</em></p><br><br><br> </div>
<p><h4>About the role</h4>
<p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p>
<h4>What you’ll be responsible for</h4>
<p><strong>Collections & payment recovery</strong><br>
Make 100+ outbound calls daily to customers with overdue invoices<br>
Follow up consistently via calls and emails until payment resolution<br>
Navigate gatekeepers and reach decision-makers responsible for payments<br>
Handle objections and drive conversations toward payment commitments</p>
<p><strong>Billing issues & case resolution</strong><br>
Investigate billing discrepancies and customer concerns<br>
Identify root causes of delays and work toward resolution<br>
Coordinate internally to resolve issues impacting payments</p>
<p><strong>CRM management & documentation</strong><br>
Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)<br>
Track customer interactions, payment commitments, and next steps<br>
Ensure no account is left unattended or without follow-up</p>
<p><strong>Customer communication</strong><br>
Communicate clearly and professionally with customers<br>
Provide updates on payment status and issue resolution<br>
Maintain a balance between firmness and professionalism in collections conversations</p>
<p><strong>Process improvement & reporting</strong><br>
Identify recurring issues impacting collections<br>
Share insights to improve processes and recovery rates<br>
Maintain consistency in daily activity and reporting</p>
<h4>Must-have experience & skills (non-negotiables)</h4>
<ul>
<li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li>
<li>Comfortable making 100+ outbound calls per day consistently</li>
<li>Strong objection-handling and negotiation skills</li>
<li>Experience using CRM tools (Salesforce or similar)</li>
<li>Excellent verbal and written English communication skills</li>
<li>High attention to detail and accuracy in documentation</li>
<li>Ability to manage multiple accounts and follow-ups simultaneously</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are persistent and follow up until resolution</li>
<li>You are confident handling difficult conversations</li>
<li>You thrive in a target-driven, high-activity environment</li>
<li>You take ownership of your performance and results</li>
</ul>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Daily call volume (100+ calls/day)</li>
<li>Number of payments collected / accounts resolved</li>
<li>Follow-up consistency and response time</li>
<li>Accuracy of CRM updates and documentation</li>
<li>Reduction in outstanding receivables</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening call</li>
<li>Recruiter interview</li>
<li>Final interview</li>
<li>Offer & onboarding</li>
</ul></p><p></p>
<p><h4>About the role</h4>
<p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p>
<h4>What you’ll be responsible for</h4>
<p><strong>Collections & payment recovery</strong><br>
Make 100+ outbound calls daily to customers with overdue invoices<br>
Follow up consistently via calls and emails until payment resolution<br>
Navigate gatekeepers and reach decision-makers responsible for payments<br>
Handle objections and drive conversations toward payment commitments</p>
<p><strong>Billing issues & case resolution</strong><br>
Investigate billing discrepancies and customer concerns<br>
Identify root causes of delays and work toward resolution<br>
Coordinate internally to resolve issues impacting payments</p>
<p><strong>CRM management & documentation</strong><br>
Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)<br>
Track customer interactions, payment commitments, and next steps<br>
Ensure no account is left unattended or without follow-up</p>
<p><strong>Customer communication</strong><br>
Communicate clearly and professionally with customers<br>
Provide updates on payment status and issue resolution<br>
Maintain a balance between firmness and professionalism in collections conversations</p>
<p><strong>Process improvement & reporting</strong><br>
Identify recurring issues impacting collections<br>
Share insights to improve processes and recovery rates<br>
Maintain consistency in daily activity and reporting</p>
<h4>Must-have experience & skills (non-negotiables)</h4>
<ul>
<li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li>
<li>Comfortable making 100+ outbound calls per day consistently</li>
<li>Strong objection-handling and negotiation skills</li>
<li>Experience using CRM tools (Salesforce or similar)</li>
<li>Excellent verbal and written English communication skills</li>
<li>High attention to detail and accuracy in documentation</li>
<li>Ability to manage multiple accounts and follow-ups simultaneously</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are persistent and follow up until resolution</li>
<li>You are confident handling difficult conversations</li>
<li>You thrive in a target-driven, high-activity environment</li>
<li>You take ownership of your performance and results</li>
</ul>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Daily call volume (100+ calls/day)</li>
<li>Number of payments collected / accounts resolved</li>
<li>Follow-up consistency and response time</li>
<li>Accuracy of CRM updates and documentation</li>
<li>Reduction in outstanding receivables</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening call</li>
<li>Recruiter interview</li>
<li>Final interview</li>
<li>Offer & onboarding</li>
</ul></p><p></p>
Assistant Professor, Immunology MLS National University of Science and Technology
Education & Training
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Department:</strong></p><p>BS-MLS Department</p><p><strong>Campus:</strong></p><p>College of Medicine and Health Sciences, Sohar</p><p><strong>Reporting To:</strong></p><p>Head of BS-MLS Department</p><p><strong>Job Description:</strong></p><p>Teaching & Academic Duties</p><ul><li>Teach undergraduate MLS courses in: Immunology, Diagnostic Immunology, Safety and Practices, Related laboratory disciplines as required by the department</li><li>Develop and deliver lectures, practical sessions, and case-based learning activities</li><li>Supervise student laboratory training and clinical competencies</li><li>Assess student performance through OSPE, practical exams, and coursework</li></ul><p>Student Support & Mentorship</p><ul><li>Provide academic advising and mentorship to students</li><li>Guide students in career pathways within laboratory sciences</li><li>Monitor student progress and support students with academic challenges</li></ul><p>Curriculum Development & Quality Assurance</p><ul><li>Contribute to curriculum design, review, and enhancement</li><li>Align course outcomes with program learning outcomes (PLOs) and accreditation standards</li><li>Develop assessment tools, blueprints, and rubrics</li></ul><p>Clinical Training & Coordination</p><ul><li>Coordinate clinical placements</li><li>Liaise with hospital preceptors and laboratory supervisors</li><li>Ensure clinical training aligns with competency-based education standards</li><li>Participate in evaluation of students during clinical practice rotations</li></ul><p>Research & Scholarly Activities</p><ul><li>Conduct and publish research in Immunology and diagnostic Immunology, or related fields</li><li>Supervise student research projects</li><li>Engage in interdisciplinary research collaborations</li><li>Participate in grant applications and academic dissemination</li></ul><p>Professional & Institutional Service</p><ul><li>Participate in departmental, college, and university committees</li><li>Contribute to CME activities, workshops, and outreach programs</li><li>Assist in organizing academic events (e.g., BMS day, research day, scientific meetings)</li><li>Support accreditation and audit processes</li></ul><p>Administrative & General Duties</p><ul><li>Attend and actively participate in faculty and departmental meetings</li><li>Support exam preparation, invigilation, and grading processes</li><li>Mentor junior faculty and laboratory instructors</li><li>Perform any additional duties assigned by the Head of Department</li></ul><p><strong>Core Competencies</strong></p><ul><li>Strong analytical and problem-solving skills</li><li>Excellent communication and teaching abilities</li><li>Ability to integrate theory with clinical practice</li><li>Commitment to student-centered learning and innovation</li><li>Strong teamwork and interprofessional collaboration skills</li></ul><p><strong>Personal Attributes</strong></p><ul><li>Professional integrity and ethical practice</li><li>Adaptability and commitment to continuous improvement</li><li>Ability to work effectively in a multicultural academic environment</li></ul><p><strong>Preferred Additional Qualifications</strong></p><ul><li>Certification in Medical Education or Health Professions Education</li><li>Specialized training in: Immunology & Serology</li><li>Experience with modern serology technologies and automation systems</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Minimum Qualification:</strong></p><p>PhD in Immunology, Medical Immunology, Clinical Immunology, or related Biomedical Sciences from a recognized institution</p><p><strong>Experience:</strong></p><p>Minimum 3 years teaching experience in a recognized medical or health sciences institution.</p><p>Minimum 3 years laboratory experience in clinical immunology, serology, or diagnostic laboratories.</p><p><strong>Language Requirement:</strong></p><p>Proficiency in English is a must.</p><p><strong>Requirement /Skills:</strong></p><p>Age from :35 50</p><p>Good record of publications and scholarly activities</p><p>Candidate with academic rank and teaching background preferred</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Associate Professor, Transfusion Medicine MLS</p><p>Department:</p><p>MLS</p><p>Campus:</p><p>College of Medicine and Health Sciences, Sohar</p><p>Reporting To:</p><p>Head of BS-MLS Department</p><p>Teaching & Academic Duties</p><ul><li>Teach undergraduate MLS courses in:</li><ul><li>Blood Banking & Transfusion Medicine</li><li>Immunohematology</li><li>Transfusion Safety and Practices</li><li>Related laboratory disciplines as required by the department</li></ul><li>Develop and deliver lectures, practical sessions, and case-based learning activities</li><li>Supervise student laboratory training and clinical competencies</li><li>Assess student performance through OSPE, practical exams, and coursework</li></ul><p>Student Support & Mentorship</p><ul><li>Provide academic advising and mentorship to students</li><li>Guide students in career pathways within transfusion medicine and laboratory sciences</li><li>Monitor student progress and support students with academic challenges</li></ul><p>Curriculum Development & Quality Assurance</p><ul><li>Contribute to curriculum design, review, and enhancement</li><li>Align course outcomes with program learning outcomes (PLOs) and accreditation standards</li><li>Develop assessment tools, blueprints, and rubrics</li></ul><p>Clinical Training & Coordination</p><ul><li>Coordinate clinical placements</li><li>Liaise with hospital preceptors and laboratory supervisors</li><li>Ensure clinical training aligns with competency-based education standards</li><li>Participate in evaluation of students during clinical practice rotations</li></ul><p>Research & Scholarly Activities</p><ul><li>Conduct and publish research in transfusion medicine, immunohematology, or related fields</li><li>Supervise student research projects</li><li>Engage in interdisciplinary research collaborations</li><li>Participate in grant applications and academic dissemination</li></ul><p>Professional & Institutional Service</p><ul><li>Participate in departmental, college, and university committees</li><li>Contribute to CME activities, workshops, and outreach programs</li><li>Assist in organizing academic events (e.g., BMS day, research day, scientific meetings)</li><li>Support accreditation and audit processes</li></ul><p>Administrative & General Duties</p><ul><li>Attend and actively participate in faculty and departmental meetings</li><li>Support exam preparation, invigilation, and grading processes</li><li>Mentor junior faculty and laboratory instructors</li><li>Perform any additional duties assigned by the Head of Department</li></ul><p>Core Competencies</p><ul><li>Strong analytical and problem-solving skills</li><li>Excellent communication and teaching abilities</li><li>Ability to integrate theory with clinical practice</li><li>Commitment to student-centered learning and innovation</li><li>Strong teamwork and interprofessional collaboration skills</li></ul><p>Personal Attributes</p><ul><li>Professional integrity and ethical practice</li><li>Adaptability and commitment to continuous improvement</li><li>Ability to work effectively in a multicultural academic environment</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Minimum Qualification:</strong></p><p>PhD in Blood Banking, Transfusion Medicine, Immunohematology, Hematology, or related Biomedical Sciences from a recognized institution.</p><p><strong>Experience:</strong></p><p>Minimum 8 years of teaching experience in blood banking, transfusion medicine, immunohematology, or related disciplines in a recognized medical or health sciences institution</p><p>Minimum 5 years of practical experience in a hospital blood bank or transfusion service laboratory.</p><p><strong>Language Requirement:</strong></p><p>Proficiency in English is a must.</p><p><strong>Requirement /Skills:</strong></p><p>Age from :35 55</p><p>Good record of publications and scholarly activities</p><p>Candidate with academic rank and teaching background preferred</p><p><strong>Preferred Additional Qualifications</strong></p><ul><li>Certification in Medical Education or Health Professions Education</li><li>Specialized training in:</li><ul><li>Advanced immunohematology</li><li>Apheresis and component therapy</li><li>Transfusion safety and hemovigilance</li></ul><li>Experience with modern blood bank technologies and automation systems</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Overview of the role</b></p><p>The Sales Operations Manager – Multi brand will be responsible for providing operational leadership and support to the Automotive Sales Division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p><p> </p><p><b>What you will do</b></p><p>• Lead sales operations across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</p><p>• Review sales performance monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</p><p>• Drive continuous improvement across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</p><p>• Monitor competitor activity, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</p><p>• Engage with OEMs on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</p><p>• Manage stock levels across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</p><p>• Ensure customer satisfaction standards are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</p><p>• Maintain compliance with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</p><p>• Develop and lead a high-performance culture across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</p><p>• Prepare and update reports and presentations for group stakeholders and external OEM partners in a timely and accurate manner.</p><p> </p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required skills to be successful</b></p><p>• Strong leadership capability with experience managing large, diverse and multi-location sales teams.</p><p>• 10-15 years of experience within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</p><p>• Strong customer focus with the ability to improve customer experience, CSI and NPS performance.</p><p>• Commercially driven with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</p><p> </p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong>About us</strong> </span></p><br><p><span>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions. </span></p><br><p>a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}</p><br><strong>Core Responsibilities</strong><ul><li>Lead and manage project controls teams on a day-to-day basis, ensuring clear priorities, delivery focus, and accountability</li><li>Drive integration of cost, schedule, and progress data, ensuring alignment and a single version of the truth</li><li>Consolidate complex information into clear, concise, and decision-ready insights for management</li><li>Ensure all reporting is consistent, accurate, and aligned across projects and stakeholders</li><li>Establish and enforce structured workflows, improving efficiency and eliminating disconnects across teams</li><li>Act as the key interface across disciplines and with the client, aligning expectations and outputs</li><li>Identify issues early, take ownership, and drive resolution across teams</li><li>Operate under pressure to deliver high-quality outputs to tight deadlines</li><li>Improve processes and ways of working in a practical and implementable manner</li><li>Bring together fragmented teams and environments into a cohesive, aligned function</li></ul><p>a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}</p><br><strong>Key Capabilities</strong><ul><li>Ability to plan ahead and stay ahead of issues</li><li>Strong information consolidation and synthesis skills</li><li>Ability to operate effectively under pressure and ambiguity</li><li>Strong coordination and leadership across multiple teams and stakeholders</li><li>Confidence in driving decisions and pushing for outcomes</li><li>Ability to simplify complex data into clear, actionable messages</li></ul><br><br> <p>a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}</p><br><ul><li>Minimum 6-8+ years’ experience in EPC/EPCm environments, with exposure to large capital projects and multi-project portfolio delivery</li><li>Proven experience leading or coordinating project controls, cost, or planning teams in complex delivery environments</li><li>Strong technical background in cost management and planning, with the ability to understand and challenge outputs across disciplines</li><li>Demonstrable experience working across integrated cost, schedule, and performance reporting frameworks</li><li>Experience managing stakeholders, including client-facing interactions within major project environments</li><li>Degree in Engineering, Quantity Surveying, Project Controls, or a related discipline (typically required for visa and compliance purposes)</li></ul><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>Job description</strong> </p>
<p> <strong>1. Job Purpose</strong> </p>
<p>Category Manager is responsible for developing and implementing the product Category strategy for all categories of products to ensure that our brand, culture, essence, and uniqueness is clearly communicated, understood and consistent across all activities through Brand Category Engagement and promotion activities.</p>
<p>The incumbent will also take ownership of the Brand, managing it from both a customer and an internal perspective. In addition, the incumbent will act as the Brand Champion to ensure that the brand is represented in the correct way across the business visually, verbally, and attitudinally.</p>
<p> <strong>2. Main Tasks & Accountabilities</strong> </p>
<p> <strong>Category Management </strong> </p>
<ul>
<li>Representing Product Category by demonstrating passion and an in-depth knowledge of the product Categories and the business.</li>
<li>Providing outstanding customer service for category and other areas.</li>
<li>Creating a strong visual impact for the Brand by creating displays, whilst maintaining the Brand s image and style.</li>
<li>Actioning instructions from the Branding Manager, for example floor layout changes and promotions, and keeping up to date via newsletters and emails.</li>
<li>Keeping the Management informed about Brand communications.</li>
<li>Understand how to maximize sales and profit on the Brand.</li>
<li>Maintaining the Brand high retail standards to model store standards and implement an effective replenishing system.</li>
<li>Developing the Brand support team to their full potential with the use of competency guidelines.</li>
<li>Maintaining a positive business partner relationship with the Brand contacts.</li>
<li>May gain key holding and duty management responsibilities.</li>
</ul>
<p> <strong>Marketing Plan</strong> </p>
<ul>
<li>Assist in Internal Control Evaluations and Internal/External Audits by preparing required information/documentation.</li>
<li>Assisting Branding Manager in developing a master marketing plan for category annually and quarterly. </li>
<li>Work closely with sales and appointed agency in developing a master marketing plan for Dairy Category including for communication, advertisement, and promotional events.</li>
</ul>
<p> <strong>Branding and Marketing Support </strong> </p>
<ul>
<li>Managing, supporting, and supervising sales dept. and PR agency with all needed information.</li>
<li>Assisting Branding Manager in the category s day-to-day marketing tasks.</li>
</ul>
<p> <strong>PR Agency </strong> </p>
<ul>
<li>Ensure quality and on-time support given from PR Agency to Sales Dept.</li>
<li>Work closely with Sales Department appointed PR Agency and suppliers to ensure proper alignment.</li>
</ul>
<p> <strong>Promotional Content & Monthly Calendar </strong> </p>
<ul>
<li>Proposing a mix of informative, engagement, enhancement, and promotional content.</li>
<li>Developing monthly category communication calendar for social media platforms and printed media.</li>
</ul>
<p> <strong>Marketing Mix </strong> </p>
<ul>
<li>Working closely with Sales team in developing a mix of store-level category communication across the markets.</li>
<li>Ensure proper execution of trade marketing activities such as POSM, Sampling, Visibility Initiatives etc.</li>
</ul>
<p> <strong>Monthly Reporting</strong> </p>
<ul>
<li>Develop plans to ensure market share sensibility and growth.</li>
<li>Run category monthly market share analyses for the category on monthly basis.</li>
</ul>
<p> <strong>Launching of Products </strong> </p>
<ul>
<li>Assisting Products Development Department. in products name, label concept, taste, etc.</li>
<li>Executing launching plan in coordination with Sales Dept.</li>
<li>Leading launching of new products within the category.</li>
<li>Performs all other tasks and activities as assigned.</li>
</ul>
<p> <strong>People management and reporting responsibilities </strong> </p>
<p> Produce end of month departmental report, on time, and as required by the management.</p>
<p> Ensure accurate and up to date, daily, weekly, monthly records for accounts payable as required by the management. </p>
<p> Help others in the team if needed; Support relief staff in their duties </p>
<p> </p>
<p> <strong>Quality, Health, Safety, Security & Environment </strong> </p>
<p> Responsible and be in alignment with the safety rules and procedures as per MAZOON QHSE Policy.</p>
<p> Ensure all relevant quality, health, security, safety, and environmental policies, procedures and controls are adhered to so that employee safety, legislative compliance, delivery of high-quality service and a responsible environmental attitude can be guaranteed.</p>
<p> Ensure that incidents and hazards are reported in a timely manner and reduce consumption of natural resources to assist in protecting the environment and ensuring a healthy and safe work environment.</p>
<p> </p>
<p> <strong>Be a Team Player </strong> </p>
<p> </p>
<p> Effective communication within and outside the team.</p>
<p> Create a supportive environment for the team members.</p>
<p> Contribute to the team, letting others know information that may be useful or important.</p>
<p> Help to create a fun, supportive work environment.</p>
<p> <strong>3. Main Contacts and Working Relationships</strong> </p>
<p> <strong>Internal </strong> All Department Heads and Line Managers.</p>
<p> <strong>External </strong> Stakeholders, customers, agencies etc.</p>
<p> <strong>4. Person Specification (Qualifications, Knowledge & Experience) </strong> </p>
<p> <strong>Education Level</strong> Minimum Requirement </p>
<p>Bachelor s degree in (Sales/Marketing/Advertising.</p>
<p> <strong>Professional Qualifications</strong> </p>
<p>CIM Professional Postgraduate Diploma in Marketing (DipM) or other qualifications from internationally recognized institutions like Chartered Institute of Marketing (CIM), Institute of Direct Marketing (IDM), Institute of Sales and Marketing Management (ISMM), Communication Advertising and Marketing Education Foundation (CAM).</p>
<p>Possess a valid driver s license</p>
<p> <strong>Work Experience </strong> </p>
<p>10 years' experience in similer industry </p>
<p>Strong understanding of the Middle East and African markets</p></div></section>
<p><h4>About the role</h4>
<p>Our client is seeking a results-driven digital marketing manager (B2B) to lead and scale the company’s marketing strategy across paid, organic, outbound, and brand channels. This role combines strategic leadership with hands-on execution and is ideal for a growth-minded marketer who thrives in fast-paced environments, understands modern B2B marketing trends, and can drive measurable pipeline and revenue impact.</p>
<p>The digital marketing manager will own the full marketing funnel — from demand generation and lead nurturing to brand positioning and performance optimization — ensuring consistent growth, high-quality lead flow, and strong brand visibility. The ideal candidate is analytical, creative, execution-focused, and comfortable balancing strategy with day-to-day campaign management.</p>
<h4>Responsibilities</h4>
<strong>Strategy & marketing leadership</strong><br>
<li>Develop and execute a comprehensive B2B marketing strategy aligned with company growth goals</li>
<li>Own the marketing funnel end-to-end, from awareness and demand generation through lead nurturing and conversion</li>
<li>Partner closely with leadership and sales teams to align marketing initiatives with revenue objectives</li>
<li>Build, manage, and mentor high-performing marketing resources, agencies, or contractors as needed</li>
<li>Identify scalable growth opportunities across acquisition, retention, and brand channels</li>
<strong>Campaign management & growth execution</strong><br>
<li>Lead and optimize multi-channel marketing campaigns across paid media, SEO, outbound, email marketing, social media, partnerships, and content</li>
<li>Manage budgets and allocate spend strategically to maximize ROI and efficiency</li>
<li>Oversee campaign messaging, positioning, and creative direction to maintain brand consistency</li>
<li>Launch and manage performance-driven campaigns focused on pipeline growth and customer acquisition</li>
<li>Test new acquisition channels, campaign structures, audiences, and messaging to improve results</li>
<strong>Analytics, optimization & reporting</strong><br>
<li>Track and analyze campaign performance metrics including CAC, CPL, ROAS, conversion rates, traffic, MQLs, SQLs, and revenue attribution</li>
<li>Build dashboards and reports using platforms such as HubSpot, Google Analytics, Looker Studio, or other analytics tools</li>
<li>Use data-driven insights to refine targeting, messaging, budget allocation, and campaign strategy</li>
<li>Present actionable recommendations and performance updates to leadership regularly</li>
<li>Continuously optimize campaigns through A/B testing and experimentation</li>
<strong>Content, branding & messaging</strong><br>
<li>Collaborate with content, design, and technical teams to ensure cohesive execution across channels</li>
<li>Guide messaging strategy and brand positioning to strengthen market visibility and engagement</li>
<li>Support content initiatives including blogs, landing pages, outbound messaging, and campaign assets</li>
<li>Ensure all marketing efforts align with brand voice, customer pain points, and business objectives</li>
<strong>Cross-functional collaboration</strong><br>
<li>Work closely with sales teams to improve lead quality, funnel conversion, and campaign alignment</li>
<li>Coordinate with operations and product stakeholders to ensure marketing supports business priorities</li>
<li>Contribute to broader growth strategy discussions and go-to-market initiatives</li>
<h4>What makes you a perfect fit</h4>
<li>Strategic thinker who connects marketing execution to business outcomes</li>
<li>Hands-on operator comfortable managing campaigns and optimizing performance directly</li>
<li>Data-driven marketer who thrives on experimentation, testing, and continuous improvement</li>
<li>Creative storyteller capable of building compelling brand and campaign messaging</li>
<li>Strong communicator and collaborative leader who works effectively across teams</li>
<h4>Required experience & skills</h4>
<li>Proven experience in B2B marketing leadership roles such as head of marketing, growth lead, or senior marketing manager</li>
<li>Demonstrated success driving measurable growth through paid ads, outbound marketing, SEO, and organic channels</li>
<li>Strong understanding of modern B2B marketing tools and platforms including LinkedIn Ads, Google Ads, Meta Ads, HubSpot, analytics tools, and outbound systems</li>
<li>Experience balancing strategic planning with hands-on execution</li>
<li>Strong analytical mindset with experience interpreting performance data and optimizing campaigns accordingly</li>
<li>Excellent leadership, communication, and project management skills</li>
<h4>Preferred experience & skills</h4>
<li>Experience leading marketing functions in B2B service-based, SaaS, or professional industries</li>
<li>Background in account-based marketing (ABM) or performance-driven demand generation</li>
<li>Familiarity with CRM and automation platforms such as HubSpot, Salesforce, or Marketo</li>
<li>Experience managing cross-functional marketing teams or external agencies</li>
<li>Strong branding, storytelling, and positioning capabilities</li>
<li>Experience scaling marketing systems in high-growth environments</li>
<h4>What does a typical day look like?</h4>
<p>A digital marketing manager’s day is a mix of strategic planning, campaign execution, and performance analysis. You will:</p>
<li>Review campaign dashboards and optimize active marketing initiatives</li>
<li>Collaborate with leadership, sales, and content teams to align priorities and messaging</li>
<li>Launch and refine campaigns across paid and organic channels</li>
<li>Monitor lead flow, pipeline quality, and funnel conversion performance</li>
<li>Test new acquisition ideas, audience segments, creatives, and messaging strategies</li>
<li>Analyze campaign data and prepare actionable reports and recommendations</li>
<p>In essence: you are responsible for driving pipeline growth, strengthening brand visibility, and ensuring marketing efforts generate measurable business impact.</p>
<h4>Key metrics for success (KPIs)</h4>
<li>Marketing qualified leads (MQLs) and sales qualified leads (SQLs)</li>
<li>Customer acquisition cost (CAC) and marketing ROI</li>
<li>Website traffic and conversion rate growth</li>
<li>Lead-to-opportunity and opportunity-to-customer conversion rates</li>
<li>Paid campaign performance and ROAS</li>
<li>Brand visibility, engagement, and audience growth across channels</li>
<h4>Interview process</h4>
<li>Application review – assessment of experience and role alignment</li>
<li>Initial interview – discussion of background, marketing expertise, and growth mindset</li>
<li>Technical interview – deep dive into strategy, campaign management, analytics, and execution capabilities</li>
<li>Final interview – leadership and culture fit discussion with the client team</li>
<li>Offer & background verification</li></p><p></p>
<p><h4>About the role</h4>
<p>Our client is seeking a results-driven digital marketing manager (B2B) to lead and scale the company’s marketing strategy across paid, organic, outbound, and brand channels. This role combines strategic leadership with hands-on execution and is ideal for a growth-minded marketer who thrives in fast-paced environments, understands modern B2B marketing trends, and can drive measurable pipeline and revenue impact.</p>
<p>The digital marketing manager will own the full marketing funnel — from demand generation and lead nurturing to brand positioning and performance optimization — ensuring consistent growth, high-quality lead flow, and strong brand visibility. The ideal candidate is analytical, creative, execution-focused, and comfortable balancing strategy with day-to-day campaign management.</p>
<h4>Responsibilities</h4>
<strong>Strategy & marketing leadership</strong><br>
<li>Develop and execute a comprehensive B2B marketing strategy aligned with company growth goals</li>
<li>Own the marketing funnel end-to-end, from awareness and demand generation through lead nurturing and conversion</li>
<li>Partner closely with leadership and sales teams to align marketing initiatives with revenue objectives</li>
<li>Build, manage, and mentor high-performing marketing resources, agencies, or contractors as needed</li>
<li>Identify scalable growth opportunities across acquisition, retention, and brand channels</li>
<strong>Campaign management & growth execution</strong><br>
<li>Lead and optimize multi-channel marketing campaigns across paid media, SEO, outbound, email marketing, social media, partnerships, and content</li>
<li>Manage budgets and allocate spend strategically to maximize ROI and efficiency</li>
<li>Oversee campaign messaging, positioning, and creative direction to maintain brand consistency</li>
<li>Launch and manage performance-driven campaigns focused on pipeline growth and customer acquisition</li>
<li>Test new acquisition channels, campaign structures, audiences, and messaging to improve results</li>
<strong>Analytics, optimization & reporting</strong><br>
<li>Track and analyze campaign performance metrics including CAC, CPL, ROAS, conversion rates, traffic, MQLs, SQLs, and revenue attribution</li>
<li>Build dashboards and reports using platforms such as HubSpot, Google Analytics, Looker Studio, or other analytics tools</li>
<li>Use data-driven insights to refine targeting, messaging, budget allocation, and campaign strategy</li>
<li>Present actionable recommendations and performance updates to leadership regularly</li>
<li>Continuously optimize campaigns through A/B testing and experimentation</li>
<strong>Content, branding & messaging</strong><br>
<li>Collaborate with content, design, and technical teams to ensure cohesive execution across channels</li>
<li>Guide messaging strategy and brand positioning to strengthen market visibility and engagement</li>
<li>Support content initiatives including blogs, landing pages, outbound messaging, and campaign assets</li>
<li>Ensure all marketing efforts align with brand voice, customer pain points, and business objectives</li>
<strong>Cross-functional collaboration</strong><br>
<li>Work closely with sales teams to improve lead quality, funnel conversion, and campaign alignment</li>
<li>Coordinate with operations and product stakeholders to ensure marketing supports business priorities</li>
<li>Contribute to broader growth strategy discussions and go-to-market initiatives</li>
<h4>What makes you a perfect fit</h4>
<li>Strategic thinker who connects marketing execution to business outcomes</li>
<li>Hands-on operator comfortable managing campaigns and optimizing performance directly</li>
<li>Data-driven marketer who thrives on experimentation, testing, and continuous improvement</li>
<li>Creative storyteller capable of building compelling brand and campaign messaging</li>
<li>Strong communicator and collaborative leader who works effectively across teams</li>
<h4>Required experience & skills</h4>
<li>Proven experience in B2B marketing leadership roles such as head of marketing, growth lead, or senior marketing manager</li>
<li>Demonstrated success driving measurable growth through paid ads, outbound marketing, SEO, and organic channels</li>
<li>Strong understanding of modern B2B marketing tools and platforms including LinkedIn Ads, Google Ads, Meta Ads, HubSpot, analytics tools, and outbound systems</li>
<li>Experience balancing strategic planning with hands-on execution</li>
<li>Strong analytical mindset with experience interpreting performance data and optimizing campaigns accordingly</li>
<li>Excellent leadership, communication, and project management skills</li>
<h4>Preferred experience & skills</h4>
<li>Experience leading marketing functions in B2B service-based, SaaS, or professional industries</li>
<li>Background in account-based marketing (ABM) or performance-driven demand generation</li>
<li>Familiarity with CRM and automation platforms such as HubSpot, Salesforce, or Marketo</li>
<li>Experience managing cross-functional marketing teams or external agencies</li>
<li>Strong branding, storytelling, and positioning capabilities</li>
<li>Experience scaling marketing systems in high-growth environments</li>
<h4>What does a typical day look like?</h4>
<p>A digital marketing manager’s day is a mix of strategic planning, campaign execution, and performance analysis. You will:</p>
<li>Review campaign dashboards and optimize active marketing initiatives</li>
<li>Collaborate with leadership, sales, and content teams to align priorities and messaging</li>
<li>Launch and refine campaigns across paid and organic channels</li>
<li>Monitor lead flow, pipeline quality, and funnel conversion performance</li>
<li>Test new acquisition ideas, audience segments, creatives, and messaging strategies</li>
<li>Analyze campaign data and prepare actionable reports and recommendations</li>
<p>In essence: you are responsible for driving pipeline growth, strengthening brand visibility, and ensuring marketing efforts generate measurable business impact.</p>
<h4>Key metrics for success (KPIs)</h4>
<li>Marketing qualified leads (MQLs) and sales qualified leads (SQLs)</li>
<li>Customer acquisition cost (CAC) and marketing ROI</li>
<li>Website traffic and conversion rate growth</li>
<li>Lead-to-opportunity and opportunity-to-customer conversion rates</li>
<li>Paid campaign performance and ROAS</li>
<li>Brand visibility, engagement, and audience growth across channels</li>
<h4>Interview process</h4>
<li>Application review – assessment of experience and role alignment</li>
<li>Initial interview – discussion of background, marketing expertise, and growth mindset</li>
<li>Technical interview – deep dive into strategy, campaign management, analytics, and execution capabilities</li>
<li>Final interview – leadership and culture fit discussion with the client team</li>
<li>Offer & background verification</li></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p>Reporting to: Technical Studies Lead</p><p><br></p><p>ROLE PURPOSE :</p><p><br></p><p>The Senior Project Engineer – Studies & Delivery supports the Technical Studies Lead in the execution and coordination of MDO's project studies across the full Front-End Loading (FEL) lifecycle. The role is responsible for managing assigned study workstreams, coordinating multi-discipline technical inputs, maintaining study progress tracking systems, and ensuring consultant deliverables meet MDO's quality, governance, and schedule requirements.</p><p><br></p><p>Operating under the technical direction of the Technical Studies Lead, the Senior Project Engineer serves as a key day-to-day interface with study consultants and specialist technical firms, resolves technical integration issues across disciplines, and prepares study documentation for gate reviews. The role contributes to the preparation of investment-quality study outputs from Scoping through to Gate 3 FID.</p><p><br></p><p>KEY RESPONSIBILITIES :</p><p><br></p><p>Study Workstream Execution & Coordination</p><p><br></p><p>- Manage and coordinate assigned study workstreams across all FEL phases — Scoping (G0–G1), Pre-Feasibility Study (G2), Definitive Feasibility Study (G3), and FEED — ensuring each workstream is delivered to agreed scope, schedule, and budget under the direction of the Technical Studies Lead.</p><p><br></p><p>- Prepare and maintain study workstream schedules, deliverable registers, action logs, and milestone trackers for each assigned study phase, providing regular status updates to the Technical Studies Lead.</p><p><br></p><p>- Identify deviations from approved study plans early and escalate to the Technical Studies Lead with proposed corrective actions.</p><p><br></p><p>- Maintain the study document register for assigned workstreams, ensuring version control, document traceability, and alignment with MDO's governance framework from concept through to Gate 3.</p><p><br></p><p>- Coordinate the collection, consolidation, and review of technical inputs from consultants and internal MDO functions at each study milestone.</p><p><br></p><p>- Apply lessons learned from previous studies and projects to the design of study scopes and management plans.</p><p><br></p><p>Consultant Interface & Deliverable Management</p><p><br></p><p>- Serve as the day-to-day owner-side interface with assigned study consultants and specialist technical firms on behalf of the Technical Studies Lead, ensuring deliverable quality, schedule adherence, and alignment with MDO's terms of reference.</p><p><br></p><p>- Review and comment on consultant draft deliverables — including technical reports, study inputs, engineering calculations, cost estimates, and discipline outputs — providing structured, evidence-based feedback in accordance with MDO's quality standards.</p><p><br></p><p>- Maintain consultant deliverable registers and KPI tracking systems, monitoring consultant progress, flagging performance issues, and reporting to the Technical Studies Lead.</p><p><br></p><p>- Coordinate RFI processes, technical queries, and clarification requests between MDO and study consultants, ensuring timely resolution and documentation.</p><p><br></p><p>- Support the Technical Studies Lead in the procurement and onboarding of study consultants, including scope of work development, terms of reference preparation, and technical bid evaluation support.</p><p><br></p><p>- Ensure all consultant deliverables are archived systematically in MDO's document management system with appropriate version control and traceability.</p><p><br></p><p>Multi-Discipline Technical Integration</p><p><br></p><p>- Coordinate multi-discipline technical inputs across geology, mining, metallurgy, process engineering, infrastructure, utilities, and environmental disciplines for assigned study workstreams, identifying and resolving integration gaps and inconsistencies.</p><p><br></p><p>- Coordinate metallurgical and process study inputs, tracking the status of testwork programmes, confirming that recovery assumptions are supported by testwork data, and liaising with the Technical Studies Lead to validate process design criteria.</p><p><br></p><p>- Interface with internal MDO functions — including Exploration, ESG, Finance, and Legal — to collect, consolidate, and integrate required study inputs at each phase milestone.</p><p><br></p><p>- Identify and document multi-discipline integration risks and gaps, escalating unresolved issues to the Technical Studies Lead with proposed resolution plans.</p><p><br></p><p>- Prepare technical integration summaries and discipline coordination matrices that support the Technical Studies Lead's review of study completeness and decision-quality.</p><p><br></p><p>Technical Report Review & JORC / NI 43-101 Support</p><p><br></p><p>- Review assigned consultant technical reports, study deliverables, and engineering outputs for accuracy, internal consistency, completeness, and fitness for purpose, escalating material deficiencies to the Technical Studies Lead.</p><p><br></p><p>- Support JORC Code and NI 43-101 compliance assurance across all assigned study deliverables, verifying that reporting requirements are embedded from the outset of each study phase.</p><p><br></p><p>- Maintain a structured register of open technical review comments, tracking resolution status and ensuring all comments are formally closed out prior to gate review submission.</p><p><br></p><p>- Prepare technical review summaries and draft technical sections of study reports as directed by the Technical Studies Lead.</p><p><br></p><p>- Assist in preparing gate-ready study documentation for all Stage-Gate reviews (G0 through G3), contributing to the completeness and quality of gate packages under the direction of the Technical Studies Lead.</p><p><br></p><p>Technical-Economic Analysis & Value Engineering Support</p><p><br></p><p>- Support the Technical Studies Lead in executing technical-economic trade-off analyses, preparing option comparison matrices, processing route evaluations, infrastructure alternative assessments, and capital cost scenario summaries.</p><p><br></p><p>- Prepare trade-off study inputs, data compilations, cost model inputs, and option evaluation documentation as directed by the Technical Studies Lead.</p><p><br></p><p>- Participate in value engineering workshops and contribute technical inputs, identifying opportunities to reduce CAPEX, improve schedule, enhance operability, or reduce technical risk.</p><p><br></p><p>- Maintain value engineering registers, documenting findings, decision rationale, and the carry-through of VE outcomes into subsequent study phases.</p><p><br></p><p>- Support the preparation of trade-off study summaries and value engineering reports for presentation by the Technical Studies Lead to the Director – Studies & Delivery.</p><p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>Principal accountabilities:</strong> </p>
<p> Ensure SSS vehicle leave the office and return back on time and ensure that NO overtime is paid to SSS except for genuine reasons with approval of department head.</p>
<p> Ensure SSS vehicle do not exceed the cash limit for cash transit operations</p>
<p> Acts as custodian for cash in the vault & ATM/CDM devices, and all securities held in Treasury Vault.</p>
<p> Ensure cash limits are adhered at all the time and enough money is kept to meet daily cash requirements of devices.</p>
<p> Review device cash requirements report and prepare the devices cash list.</p>
<p> Receive & Send cash from / to branches or cash management</p>
<p> Ensure that all the ATMs have sufficient cash always including weekends and holidays and make sure ATM devices never run out of cash.</p>
<p> Cash must be counted by both custodians and checked before leaving the office.</p>
<p> ensure all cash counted and posted manually if required</p>
<p> Cash of CDM must be removed at regular intervals and handed in sealed cover bag with copy of the CDM counters.</p>
<p> All emergency calls must be attended without fail.</p>
<p> Improve operations efficiency and score green audit rating</p>
<p> Perform daily service as per list provided to each group and to cover maximum machine in a day to provide uninterrupted services to customers.</p>
<p> </p>
<p> </p></div></section>
<p>The Senior Specialist Service Operations is a hands-on technical authority responsible for the day-to-day delivery, engineering, and continuous improvement of OTECH's core managed cybersecurity services with deep ownership of Vulnerability Management, Email Security, Web Application Security, and Endpoint Security service lines. The role serves as a senior point of escalation for the Service Operations team, drives complex client engagements end-to-end, and partners with the Team Lead on service strategy, technical governance, and team capability uplift. The Senior Specialist is expected to operate independently across the full-service lifecycle from onboarding and design through steady-state operations, incident response, and continuous service improvement while ensuring all delivery aligns with ITIL, ISO 20000, ISO 27001, and OTECH's contractual SLAs.</p><p><strong>RESPONSIBILITIES</strong></p><p><strong>Vulnerability Management Service Delivery</strong></p><ul><li>Own end-of-the-end delivery of the Vulnerability Management service across the client portfolio.</li><li>Triage and prioritize vulnerabilities using risk-based scoring, threat context, and asset criticality.</li><li>Maintain the monthly vulnerability tracker and executive dashboards with clear remediation ownership.</li><li>Lead client review meetings and advise on remediation strategy at technical and management levels.</li></ul><p><strong>Email Security Service Delivery</strong></p><ul><li>Lead design, hardening, and operational support of managed email security platforms across client environments.</li><li>Drive migration and onboarding projects include cutover planning and post-migration validation.</li><li>Diagnose and remediate email authentication issues (SPF, DKIM, DMARC) and advise clients on email security strategy.</li><li>Act as senior escalation points for complex email security incidents.</li></ul><p><strong>Web Application Security Service Delivery</strong></p><ul><li>Own configuration, tuning, and remediation work for managed WAF services across client applications.</li><li>Author and refine WAF policies aligned with OWASP Top 10 and client business logic.</li><li>Produce change and remediation documentation to support client change advisory boards.</li><li>Provide expert support for application onboarding from discovery through steady-state handover.</li></ul><p><strong>Endpoint Security Service Delivery</strong></p><ul><li>Lead operational delivery of managed endpoint security services including deployment, agent health, and coverage assurance.</li><li>Conduct coverage gap analyses across client estates and produces client-facing remediation plans.</li><li>Tune detection rules and response playbooks in coordination with the SOC.</li><li>Support endpoint-related incident response including triage, containment, and root-cause analysis.</li></ul><p><strong>Stakeholder Coordination and Customer Communication</strong></p><ul><li>Serve as the senior technical interface for assigned clients across the four service lines.</li><li>Produce executive-level reports, technical briefings, and client review packs in English and Arabic where required.</li><li>Lead client onboarding and operational handover activities.</li><li>Proactively escalate risks, service degradation, and contractual deviations to the Team Lead.</li><li>Represent OTECH in client CAB, security review, and operational governance meetings.</li></ul><p><strong>Leadership, Mentoring, and Team Capability</strong></p><ul><li>Act as a technical mentor and escalation point for Specialist and Junior Specialist team members.</li><li>Lead peer knowledge-transfer sessions, technical workshops, and capability uplift initiatives.</li><li>Support the Team Lead in capacity planning, workload balancing, and individual development planning.</li><li>Deputize for the Team Lead in operational meetings and technical reviews when required.</li></ul><p><strong>Learning and Development</strong></p><ul><li>Maintain deep, current awareness of OTECH service portfolios, client contracts, and threat landscape developments.</li><li>Pursue advanced certifications across the four service pillars.</li><li>Actively contribute to internal communities of practice and represent OTECH at industry events where appropriate.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or equivalent. Master's degree preferred.</li><li>ITIL v4 Foundation mandatory.</li><li>At least one professional security certification required (e.g. CISSP, Security+, CySA+, CISM, CEH, OSCP, or GIAC).</li><li>Relevant vendor and technology certifications across vulnerability management, email security, web application security, and endpoint security platforms are strongly preferred.</li><li>5-7 years of hands-on experience in cybersecurity operations or managed security service delivery, with demonstrated technical depth across vulnerability management, email security, web application security, and endpoint security.</li><li>Prior MSSP or large enterprise SOC environment exposure is strongly preferred.</li><li>Advanced operational and engineering knowledge across the four service pillars: vulnerability management (scanning, risk-based prioritization, remediation tracking, and executive reporting); email security (platform administration, hardening, migration, and email authentication including SPF, DKIM, and DMARC); web application security (WAF policy design, tuning, and OWASP Top 10 mitigation); and endpoint security (EDR/XDR deployment, tuning, coverage assurance, and incident support).</li><li>Strong working knowledge of ITSM platforms, ITIL processes, scripting for automation and reporting, and client-facing communication including executive-level reporting.</li><li>Arabic/English bilingual capability is an advantage.</li></ul>
<p>Assist the People & Culture Manager in the budgeting process by providing all housing-related expenses, including Operating Equipment and FF&E requirements. Ensure the housing budget is strictly adhered to, with all costs controlled and properly approved. Monitor the monthly P&L and conduct regular analysis of housing-related financial performance. Provide leadership, direction, and support to all colleagues and foster a positive working environment. Train, evaluate, and schedule housing colleagues in accordance with company standards and housing policies. Conduct regular team meetings and one-on-one sessions to maintain open communication and address concerns. Attend daily People & Culture meetings and all other required meetings as scheduled. Respond to departmental changes in line with the needs of the business, company, or hotel. Manage all pre-arrival, onboarding, and move-in arrangements for new colleagues, including accommodation preparation, welcome packs, and orientation. Coordinate flight bookings and ensure a smooth arrival experience for new colleagues. Allocate housing spaces in compliance with local legislation, benefits level, family status, nationality, gender, and ethical standards. Inform apartment occupants of new colleagues arrivals and ensure seamless integration into the accommodation. Maintain all housing inventories, including colleague equipment, keys, stock items, and accommodation assets. Manage key control, distribution, and inventory for all colleague housing. Conduct regular apartment inspections and inventories, including exit inspections for resigned or terminated colleagues before approving exit clearance. Ensure proper care, security, and maintenance of all hotel and housing equipment through regular supervision. Conduct regular checks to ensure apartments and Heart of House areas (including colleague lockers, cafeteria, and recreation rooms) are clean, tidy, and well maintained at all times. Coordinate daily and weekly cleaning of housing facilities, public areas, and apartments with vendors, colleagues, and owning companies. Coordinate linen changes with external laundry providers for new arrivals and current colleagues, where applicable. Oversee maintenance requests, pest control, and upkeep of all housing facilities, including gym equipment, public bathrooms, changing rooms, and waiting areas. Establish and maintain a Lost & Found procedure for colleague housing. Respond to day-to-day requests from housing occupants in a courteous and professional manner. Maintain strong working relationships and effective communication with all colleagues, departments, and external vendors. Encourage efficient inter-departmental communication to promote teamwork and engagement. Coordinate transportation arrangements between the hotel, colleagues, and transportation providers. Identify areas for improvement in housing operations by reviewing reports, colleague feedback, and incident reports, and implement action plans accordingly. Coordinate monthly housing inspections with a security department member. Report any security incidents or disciplinary matters to the Director of People & Culture and the People and Culture Manager. Organize safety and evacuation training for colleagues in coordination with the Director of Security. Maintain and regularly review the Housing Colleague Rules & Regulations handbook, ensuring all colleagues are informed accordingly. Prepare weekly reports covering maintenance, requests, new arrivals, leavers, and transfers. Prepare monthly reports on housing occupancy, key issues, and activities. Monitor market trends, competitor practices, and pricing, and share relevant insights with the Director of People & Culture. Manage colleague cafeteria operations, including menu planning, communication with the catering company, gathering colleague feedback, and conducting monthly menu reviews. Organize bi-monthly colleague social activities and welfare events. Participate actively in colleague welfare committees and initiatives. Carry out any other duties as assigned by the Director of People & Culture and the People and Culture Manager.</p><p><strong>Desired Candidate Profile</strong></p><p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?</p><p>Our commitment to you</p><p>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p><p>MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p><p>Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p><p>We re Fans. Are you?</p>