Jobs in Oman
2701
Jobs Found
Confidential
Oman - muscat
<p><h4>Major duties and responsibilities</h4>
<p>Overall responsible for the audit as an in charge for medium and small clients. In case of large clients, act as semi senior.</p>
<p>Mentoring of assistant, associate, trainees and assist them with the office orientation.</p>
<p>Involved in planning and strategy of the audit.</p>
<p>Monitoring budgets of the engagements.</p>
<p>Reporting including annual financial statements, management letters, key features memoranda, etc.</p>
<p>Ensuring that all review notes are cleared.</p>
<p>Analytical review of full financial statements.</p>
<p>Consolidations (specific high risk areas).</p>
<p>Follow through to finalization.</p>
<p>Audit administration.</p>
<p>Client relations – interaction with client staff.</p>
<p>Preparation and updating of system documentation.</p>
<p>Preparation / completion of general file documents.</p>
<p>Analytical review (AR) of financial statements.</p>
<p>Specifically focused on audit of key financial statement captions, e.g.</p>
<ul>
<li>Accounts payable (AP).</li>
<li>Accounts receivable, excluding the evaluation of the provision for doubtful debts.</li>
<li>Fixed assets, excluding the assessment of capital work in progress and fixed policies when these audits are complex and more risky.</li>
<li>Inventory, including the evaluation of the obsolescence provision.</li>
<li>Investments, excluding complex financial instruments.</li>
</ul>
<p>Coaching, review and delegation of work performed by team members and ensure that the engagement reviews are completed within the given time.</p>
<p>Updating of system documentation.</p>
<p>Clearing review notes raised by the job in charge and managers. Prior to management review conduct a thorough check on the working papers.</p>
<p>Develop industry knowledge to complement functional skills.</p>
<p>Compliance testing, including system work through.</p>
<p>The audit of the client’s statutory records, internal controls and consolidated accounts.</p>
<p>Attending stock counts and the follow up of the counts.</p>
<p>Participates in the pre engagement planning, with team members and client staff when needed. Discuss client’s needs, expectations, team roles, budgets and other things necessary to carry out the engagement.</p>
<p>Understand the clients business, products, performance and accounting policies.</p>
<p>Adhere to the KPMG code of conduct and all KPMG risk management policies and procedures.</p>
<p>Perform effective wrap-up of engagement, assisting manager/partner after leaving the field, clearing all review notes, assisting manager with report issuance/concurring review process, placing files to disks/network and complying with document retention policy, binding and filing work papers in the office.</p>
<h4>Profile</h4>
<p><strong>Education requirements:</strong></p>
<ul>
<li>Bachelor in Commerce or completed A levels or equivalent.</li>
<li>ACCA - should have completed a minimum of 9 papers (F1-F9).</li>
<li>CPA – complete 2 papers.</li>
<li>ICAEW – complete professional stage.</li>
</ul>
<p><strong>Work experience requirements:</strong></p>
<ul>
<li>2 years to 3 years and above post graduate experience.</li>
<li>Knowledge in accounting concepts.</li>
<li>Computer literacy.</li>
</ul>
<p><strong>Knowledge / Technical skills</strong></p>
<ul>
<li>Strong analytical skills.</li>
<li>Customer focus.</li>
<li>Mentors new team members.</li>
<li>Linguistic skills.</li>
<li>Good communication skills in English (reading, writing and speaking).</li>
<li>Arabic would be an advantage.</li>
</ul>
<p><strong>Language skills</strong></p>
<ul>
<li>English – speaking: fluent, reading: fluent, writing: fluent, listening: fluent.</li>
<li>Arabic – speaking: fluent, reading: fluent, writing: fluent, listening: fluent.</li>
</ul>
<p><strong>Interpersonal skills</strong></p>
<ul>
<li>Proactive and independent person, with ability to initiate tasks independently.</li>
<li>Researching skills - identifies, documents and shares knowledge that might be useful to others.</li>
<li>Excellent analytical skills - identifies ways to analyze information quickly and efficiently.</li>
<li>Proficient problem solver - suggests innovative and creative solutions to problems.</li>
<li>Effective communicator.</li>
</ul>
<h4>Additional remarks</h4>
<p>Please keep in mind that duties and responsibilities associated with a particular role may change from time to time, and that individual situations and one’s specific role or job description may vary from the information contained in these job descriptions.</p></p><p></p>
Oman - Oman
<p><h4>Job role and responsibilities:</h4>
<p>Participates in preparing proposals for clients, including writing and coordinating with other colleagues.<br>
Coordinates with other KPMG offices in multi-jurisdictional engagements and reviews inputs from such offices.<br>
Ensures that risk processes are adhered to at all times; consults internally and with the risk team for deviations from standard engagement and client processes.<br>
Build and sustain relationships with the client management team for the benefit of the firm and act as an ambassador and role model for the firm.<br>
Act as a role model with colleagues and clients by living the values of the firm.<br>
Manage multiple priorities for a variety of stakeholders both internal and external.<br>
Identify and manage risks to ensure the firm’s risk management frameworks are implemented appropriately and effectively.<br>
Show real interest and desire to understand clients, market features, and technical aspects while providing input into designing and implementing solutions alongside senior colleagues.<br>
Identify areas for development and proactively seek opportunities for greater responsibility to increase skill set and build on existing strengths.<br>
Enhance KPMG's reputation in the market by delivering high quality engagement work and project management, showing high attention to detail, and always managing risk.<br>
Create a visible presence within KPMG and the external market, increasing interactivity across teams and with clients.</p>
<h4>Relevant skills and behaviors:</h4>
<p><strong>Core and technical skills</strong></p>
<ul>
<li>4-6 years of experience in indirect tax, more specifically value added tax (VAT) in the GCC region.</li>
<li>Bachelor’s degree in accounting, finance or related fields with strong academic background.</li>
<li>Strong academic background with ADIT, accounting, ACA, CPA, ACCA, masters in taxation or legal qualification or similar professional qualification is preferred.</li>
<li>Knowledge and experience in indirect tax including VAT compliances, VAT advisory, VAT audit/assessments, tax due diligences etc. Experience in excise and customs duty are an added advantage.</li>
<li>Basic knowledge of tax accounting, business development, client relationship and client management.</li>
<li>Strong risk management knowledge and application including documentation, ability to escalate issues quickly to risk management specialists for resolution, incorporating risk management into the work environment such that it is a part of the inherent process of engagement delivery.</li>
<li>Practice management skills including debtors, timesheets, billing, follow-up on recovery with clients.</li>
<li>Excellent in professional report writing skills, including ability to write simple tax reports and opinions.</li>
<li>Proven track record of building and maintaining lasting internal and external relationships.</li>
<li>Strong numerical, analytical, strategic thinking and project management skills.</li>
<li>Highly motivated, achievement-oriented, committed, self-starter and ability to prioritize work and cope with changing priorities while working independently and with a team.</li>
<li>Personal drive and integrity to deliver results within tight deadlines.</li>
<li>Commitment to high quality standards and a detail-oriented approach.</li>
<li>Proficient in Microsoft Word, Excel and PowerPoint.</li>
<li>Analytical, critical thinking; excellent in written and verbal communication skills.</li>
<li>Fluent English – verbal and written, Arabic and other language skills are an added advantage.</li>
</ul></p><p></p>
Confidential
Oman - muscat
<p><h4>Typical experience/qualifications:</h4>
<p>KPMG’s Indirect Tax practice is seeking a talented consultant to join the rapidly expanding team in a collaborative, forward-thinking environment at one of the world's top tax advisory providers. Our tax professionals have extensive tax insight and are equipped with the latest tax technology. We are looking for individuals who are enthusiastic about tax, open to new thoughts, and dedicated to delivering exceptional client service.</p>
<p>You will be working with talented, collaborative, and high performing teams who work on large, complex, and challenging projects within private and public sectors. This is the most significant and exciting time to join KPMG and be part of the continuous expansion and growth to make a real impact in shaping your client’s business. We support professional career growth and development; we value experience and reward exceptional talent.</p>
<h4>Job role and responsibilities:</h4>
<ul>
<li>Participates in preparing proposals for clients, including writing and coordinating with other colleagues.</li>
<li>Coordinates with other KPMG offices in multi-jurisdictional engagements and reviews inputs from such offices.</li>
<li>Ensures that risk processes are adhered to at all times; consults internally and with the risk team for deviations from standard engagement and client processes.</li>
<li>Build and sustain relationships with the client management team for the benefit of the firm and act as an ambassador and role model for the firm.</li>
<li>Act as a role model with colleagues and clients by living the values of the firm.</li>
<li>Manage multiple priorities for a variety of stakeholders both internal and external.</li>
<li>Identify and manage risks to ensure the firm's risk management frameworks are implemented appropriately and effectively.</li>
<li>Show real interest and desire to understand clients, market features, and technical aspects while providing input into designing and implementing solutions alongside senior colleagues.</li>
<li>Identify areas for development and proactively seek opportunities for greater responsibility to increase skill set and build on existing strengths.</li>
<li>Enhance KPMG's reputation in the market by delivering high quality engagement work and project management, showing high attention to detail, and always managing risk.</li>
<li>Create a visible presence within KPMG and the external market, increasing interactivity across teams and with clients.</li>
</ul>
<h4>Relevant skills and behaviors:</h4>
<h4>Core and technical skills</h4>
<ul>
<li>3-4 years of experience in indirect tax, more specifically value added tax (VAT) in the GCC region.</li>
<li>Bachelor’s degree in accounting, finance or related fields with strong academic background.</li>
<li>Strong academic background with ADIT/accounting, ACA, CPA, ACCA, masters in taxation or legal qualification or similar professional qualification is preferred.</li>
<li>Knowledge and experience in indirect tax including VAT compliances, VAT advisory, VAT audit/assessments, tax due diligences etc. Experience in excise and customs duty are an added advantage.</li>
<li>Basic knowledge of tax accounting, business development, client relationship and client management.</li>
<li>Strong risk management knowledge and application including documentation, ability to escalate issues quickly to risk management specialists for resolution, incorporating risk management into the work environment such that it is a part of the inherent process of engagement delivery.</li>
<li>Practice management skills including debtors, timesheets, billing, follow-up on recovery with clients.</li>
<li>Excellent in professional report writing skills, including ability to write simple tax reports and opinions.</li>
<li>Proven track record of building and maintaining lasting internal and external relationships.</li>
<li>Strong numerical, analytical, strategic thinking and project management skills.</li>
<li>Highly motivated, achievement-oriented, committed, self-starter and ability to prioritize work/cope with changing priorities while working independently and with a team.</li>
<li>Personal drive and integrity to deliver results within tight deadlines.</li>
<li>Commitment to high quality standards and a detail-oriented approach.</li>
<li>Proficient in Microsoft Word, Excel & PowerPoint.</li>
<li>Analytical, critical thinking; excellent in written and verbal communication skills.</li>
<li>Fluent English – verbal & written, Arabic and other language skills are an added advantage.</li>
</ul></p><p></p>
Oman - Oman
<p><h4>Job role and responsibilities:</h4>
<p>Participates in preparing proposals for clients, including writing and coordinating with other colleagues.<br>
Coordinates with other KPMG offices in multi-jurisdictional engagements and reviews inputs from such offices.<br>
Ensures that risk processes are adhered to at all times; consults internally and with the risk team for deviations from standard engagement and client processes.<br>
Build and sustain relationships with the client management team for the benefit of the firm and act as an ambassador and role model for the firm.<br>
Act as a role model with colleagues and clients by living the values of the firm.<br>
Manage multiple priorities for a variety of stakeholders both internal and external.<br>
Identify and manage risks to ensure the firm’s risk management frameworks are implemented appropriately and effectively.<br>
Show real interest and desire to understand clients, market features, and technical aspects while providing input into designing and implementing solutions alongside senior colleagues.<br>
Identify areas for development and proactively seek opportunities for greater responsibility to increase skill set and build on existing strengths.<br>
Enhance KPMG's reputation in the market by delivering high quality engagement work and project management, showing high attention to detail, and always managing risk.<br>
Create a visible presence within KPMG and the external market, increasing interactivity across teams and with clients.</p>
<h4>Relevant skills and behaviors:</h4>
<p><strong>Core and technical skills</strong></p>
<ul>
<li>4-6 years of experience in indirect tax, more specifically value added tax (VAT) in the GCC region.</li>
<li>Bachelor’s degree in accounting, finance or related fields with strong academic background.</li>
<li>Strong academic background with ADIT, accounting, ACA, CPA, ACCA, masters in taxation or legal qualification or similar professional qualification is preferred.</li>
<li>Knowledge and experience in indirect tax including VAT compliances, VAT advisory, VAT audit/assessments, tax due diligences etc. Experience in excise and customs duty are an added advantage.</li>
<li>Basic knowledge of tax accounting, business development, client relationship and client management.</li>
<li>Strong risk management knowledge and application including documentation, ability to escalate issues quickly to risk management specialists for resolution, incorporating risk management into the work environment such that it is a part of the inherent process of engagement delivery.</li>
<li>Practice management skills including debtors, timesheets, billing, follow-up on recovery with clients.</li>
<li>Excellent in professional report writing skills, including ability to write simple tax reports and opinions.</li>
<li>Proven track record of building and maintaining lasting internal and external relationships.</li>
<li>Strong numerical, analytical, strategic thinking and project management skills.</li>
<li>Highly motivated, achievement-oriented, committed, self-starter and ability to prioritize work and cope with changing priorities while working independently and with a team.</li>
<li>Personal drive and integrity to deliver results within tight deadlines.</li>
<li>Commitment to high quality standards and a detail-oriented approach.</li>
<li>Proficient in Microsoft Word, Excel and PowerPoint.</li>
<li>Analytical, critical thinking; excellent in written and verbal communication skills.</li>
<li>Fluent English – verbal and written, Arabic and other language skills are an added advantage.</li>
</ul></p><p></p>
Confidential
Oman - muscat
<p><h4>Typical experience/qualifications:</h4>
<p>KPMG’s Indirect Tax practice is seeking a talented consultant to join the rapidly expanding team in a collaborative, forward-thinking environment at one of the world's top tax advisory providers. Our tax professionals have extensive tax insight and are equipped with the latest tax technology. We are looking for individuals who are enthusiastic about tax, open to new thoughts, and dedicated to delivering exceptional client service.</p>
<p>You will be working with talented, collaborative, and high performing teams who work on large, complex, and challenging projects within private and public sectors. This is the most significant and exciting time to join KPMG and be part of the continuous expansion and growth to make a real impact in shaping your client’s business. We support professional career growth and development; we value experience and reward exceptional talent.</p>
<h4>Job role and responsibilities:</h4>
<ul>
<li>Participates in preparing proposals for clients, including writing and coordinating with other colleagues.</li>
<li>Coordinates with other KPMG offices in multi-jurisdictional engagements and reviews inputs from such offices.</li>
<li>Ensures that risk processes are adhered to at all times; consults internally and with the risk team for deviations from standard engagement and client processes.</li>
<li>Build and sustain relationships with the client management team for the benefit of the firm and act as an ambassador and role model for the firm.</li>
<li>Act as a role model with colleagues and clients by living the values of the firm.</li>
<li>Manage multiple priorities for a variety of stakeholders both internal and external.</li>
<li>Identify and manage risks to ensure the firm's risk management frameworks are implemented appropriately and effectively.</li>
<li>Show real interest and desire to understand clients, market features, and technical aspects while providing input into designing and implementing solutions alongside senior colleagues.</li>
<li>Identify areas for development and proactively seek opportunities for greater responsibility to increase skill set and build on existing strengths.</li>
<li>Enhance KPMG's reputation in the market by delivering high quality engagement work and project management, showing high attention to detail, and always managing risk.</li>
<li>Create a visible presence within KPMG and the external market, increasing interactivity across teams and with clients.</li>
</ul>
<h4>Relevant skills and behaviors:</h4>
<h4>Core and technical skills</h4>
<ul>
<li>3-4 years of experience in indirect tax, more specifically value added tax (VAT) in the GCC region.</li>
<li>Bachelor’s degree in accounting, finance or related fields with strong academic background.</li>
<li>Strong academic background with ADIT/accounting, ACA, CPA, ACCA, masters in taxation or legal qualification or similar professional qualification is preferred.</li>
<li>Knowledge and experience in indirect tax including VAT compliances, VAT advisory, VAT audit/assessments, tax due diligences etc. Experience in excise and customs duty are an added advantage.</li>
<li>Basic knowledge of tax accounting, business development, client relationship and client management.</li>
<li>Strong risk management knowledge and application including documentation, ability to escalate issues quickly to risk management specialists for resolution, incorporating risk management into the work environment such that it is a part of the inherent process of engagement delivery.</li>
<li>Practice management skills including debtors, timesheets, billing, follow-up on recovery with clients.</li>
<li>Excellent in professional report writing skills, including ability to write simple tax reports and opinions.</li>
<li>Proven track record of building and maintaining lasting internal and external relationships.</li>
<li>Strong numerical, analytical, strategic thinking and project management skills.</li>
<li>Highly motivated, achievement-oriented, committed, self-starter and ability to prioritize work/cope with changing priorities while working independently and with a team.</li>
<li>Personal drive and integrity to deliver results within tight deadlines.</li>
<li>Commitment to high quality standards and a detail-oriented approach.</li>
<li>Proficient in Microsoft Word, Excel & PowerPoint.</li>
<li>Analytical, critical thinking; excellent in written and verbal communication skills.</li>
<li>Fluent English – verbal & written, Arabic and other language skills are an added advantage.</li>
</ul></p><p></p>
Confidential
Oman - muscat
<p><h4>Description</h4>
<p>We are seeking a highly motivated market data application support to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p>
<p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p>
<h4>Key responsibilities</h4>
<p><strong>Market data vendor & contract management</strong><br>
Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br>
Manage vendor contracts, renewals, amendments, and licensing agreements<br>
Oversee subscriptions, user access, entitlements, and permissions</p>
<p><strong>Data quality, compliance & governance</strong><br>
Monitor and ensure the integrity, availability, and accuracy of market data<br>
Ensure compliance with vendor licensing terms and usage policies<br>
Track user consumption and proactively align usage with entitled services<br>
Support and coordinate vendor audits and remediation activities<br>
Identify opportunities to optimise costs and licensing structures</p>
<p><strong>Platform & feed management</strong><br>
Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br>
Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br>
Produce and maintain accurate usage and compliance reporting</p>
<p><strong>Controls & optimisation</strong><br>
Conduct periodic reviews and recertification of market data services<br>
Identify unused or underutilised subscriptions and implement optimisation plans<br>
Drive continuous improvement in data governance and cost efficiency</p>
<p><strong>Projects & documentation</strong><br>
Support key technology and transformation initiatives (CTB/RTB), including system implementations<br>
Maintain clear documentation, knowledge base materials, and user guidance for market data services</p>
<h4>Requirements</h4>
<li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li>
<li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li>
<li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li>
<li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li>
<li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li>
<li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li>
<h4>Benefits</h4>
<p>Contract until the end of the year.<br>
Salary to be discussed.</p></p><p></p>
Oman - Oman
<p><h4>About the role</h4>
<p>We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.</p>
<p>In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives. You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.</p>
<p>This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.</p>
<h4>Key responsibilities</h4>
<p><strong>Lead qualification & discovery</strong></p>
<ul>
<li>Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.</li>
<li>Conduct discovery calls to understand:
<ul>
<li>Business needs</li>
<li>Budget</li>
<li>Timeline</li>
<li>Decision-making process</li>
</ul>
</li>
<li>Qualify opportunities using frameworks such as:
<ul>
<li>BANT</li>
<li>MEDDIC</li>
<li>SPICED</li>
<li>SPIN</li>
</ul>
</li>
<li>Identify pain points and determine sales readiness.</li>
<li>Maintain detailed qualification notes and CRM records.</li>
</ul>
<p><strong>Outbound prospecting & pipeline generation</strong></p>
<ul>
<li>Research target accounts using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>ZoomInfo</li>
<li>Similar prospecting tools</li>
</ul>
</li>
<li>Execute multi-channel outbound campaigns through:
<ul>
<li>Email</li>
<li>Phone</li>
<li>LinkedIn</li>
<li>Social outreach</li>
</ul>
</li>
<li>Personalize messaging based on:
<ul>
<li>Industry</li>
<li>ICP alignment</li>
<li>Prospect challenges</li>
</ul>
</li>
<li>Generate and maintain a consistent pipeline of qualified opportunities.</li>
</ul>
<p><strong>Pipeline nurturing & relationship building</strong></p>
<ul>
<li>Nurture early-stage prospects through ongoing follow-up campaigns.</li>
<li>Share relevant resources, case studies, and educational content.</li>
<li>Re-engage inactive leads and convert them into active opportunities.</li>
<li>Build trust through a consultative sales approach.</li>
</ul>
<p><strong>Sales collaboration & handoff</strong></p>
<ul>
<li>Schedule meetings, demos, and discovery calls for Account Executives.</li>
<li>Prepare detailed handoff notes and qualification summaries.</li>
<li>Collaborate with sales and marketing teams to improve:
<ul>
<li>Messaging</li>
<li>Targeting</li>
<li>Conversion rates</li>
</ul>
</li>
<li>Participate in pipeline reviews and strategy discussions.</li>
</ul>
<p><strong>CRM & reporting</strong></p>
<ul>
<li>Maintain accurate records in:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho</li>
<li>Similar CRM platforms</li>
</ul>
</li>
<li>Track:
<ul>
<li>Outreach activity</li>
<li>Lead stages</li>
<li>Conversion metrics</li>
<li>Opportunity outcomes</li>
</ul>
</li>
<li>Maintain CRM hygiene and complete documentation.</li>
<li>Provide weekly reporting on pipeline generation and performance.</li>
</ul>
<p><strong>Continuous improvement</strong></p>
<ul>
<li>Share prospect feedback and common objections.</li>
<li>Optimize outreach messaging and qualification strategies.</li>
<li>Stay informed on market trends, competitor activity, and customer challenges.</li>
</ul>
<h4>Requirements</h4>
<p><strong>Must-have qualifications</strong></p>
<ul>
<li>2+ years of experience in:
<ul>
<li>Business development</li>
<li>Sales development</li>
<li>Inside sales</li>
<li>Outbound prospecting</li>
</ul>
</li>
<li>Experience conducting discovery and qualification calls.</li>
<li>Proficiency with CRM systems such as:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Similar sales engagement platforms</li>
</ul>
</li>
<li>Strong written and verbal English communication skills.</li>
<li>Ability to manage multiple prospects and follow-up sequences simultaneously.</li>
</ul>
<p><strong>Preferred qualifications</strong></p>
<ul>
<li>3–5 years of BDR or SDR experience with proven quota attainment.</li>
<li>Experience selling:
<ul>
<li>B2B SaaS</li>
<li>Technology solutions</li>
<li>Professional services</li>
<li>High-ticket products or services</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>MEDDIC</li>
<li>Challenger Sale</li>
<li>SPIN Selling</li>
<li>Sandler Methodology</li>
</ul>
</li>
<li>Experience supporting mid-market or enterprise sales teams.</li>
<li>Background in account-based sales and multi-channel outreach campaigns.</li>
</ul>
<h4>What makes you successful</h4>
<ul>
<li>Strong communicator and active listener.</li>
<li>Consultative and relationship-focused approach to sales.</li>
<li>Organized, disciplined, and metrics-driven.</li>
<li>Comfortable with high-volume outreach while maintaining personalization.</li>
<li>Resilient, coachable, and motivated by targets.</li>
<li>Able to work independently in a remote environment.</li>
</ul>
<h4>Typical day</h4>
<ul>
<li>Respond to inbound leads and conduct discovery calls.</li>
<li>Build prospect lists and identify decision-makers.</li>
<li>Execute outbound email, phone, and LinkedIn campaigns.</li>
<li>Qualify opportunities and schedule meetings.</li>
<li>Update CRM records and pipeline stages.</li>
<li>Collaborate with Account Executives on active opportunities.</li>
<li>Review outreach metrics and optimize performance.</li>
</ul>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Outreach activity volume (calls, emails, LinkedIn touches)</li>
<li>Discovery calls completed</li>
<li>Qualified opportunities generated</li>
<li>Lead-to-opportunity conversion rates</li>
<li>Pipeline contribution</li>
<li>CRM accuracy and documentation quality</li>
<li>Outbound engagement and response rates</li>
</ul>
<h4>Why join us?</h4>
<ul>
<li>Direct impact on pipeline growth and revenue generation.</li>
<li>Opportunity to work closely with sales leadership and Account Executives.</li>
<li>Exposure to modern outbound sales strategies and tools.</li>
<li>Clear career progression into:
<ul>
<li>Senior BDR</li>
<li>Account Executive</li>
<li>Business Development Manager</li>
<li>Sales Leadership</li>
</ul>
</li>
<li>Fully remote work environment aligned with U.S. business hours.</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical assessment (mock discovery call or qualification exercise)</li>
<li>Client interview</li>
<li>Offer and background verification</li>
</ul>
<p>If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.</p></p><p></p>
Confidential
Oman - muscat
<p><h4>Description</h4>
<p>We are seeking a highly motivated market data application support to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p>
<p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p>
<h4>Key responsibilities</h4>
<p><strong>Market data vendor & contract management</strong><br>
Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br>
Manage vendor contracts, renewals, amendments, and licensing agreements<br>
Oversee subscriptions, user access, entitlements, and permissions</p>
<p><strong>Data quality, compliance & governance</strong><br>
Monitor and ensure the integrity, availability, and accuracy of market data<br>
Ensure compliance with vendor licensing terms and usage policies<br>
Track user consumption and proactively align usage with entitled services<br>
Support and coordinate vendor audits and remediation activities<br>
Identify opportunities to optimise costs and licensing structures</p>
<p><strong>Platform & feed management</strong><br>
Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br>
Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br>
Produce and maintain accurate usage and compliance reporting</p>
<p><strong>Controls & optimisation</strong><br>
Conduct periodic reviews and recertification of market data services<br>
Identify unused or underutilised subscriptions and implement optimisation plans<br>
Drive continuous improvement in data governance and cost efficiency</p>
<p><strong>Projects & documentation</strong><br>
Support key technology and transformation initiatives (CTB/RTB), including system implementations<br>
Maintain clear documentation, knowledge base materials, and user guidance for market data services</p>
<h4>Requirements</h4>
<li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li>
<li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li>
<li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li>
<li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li>
<li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li>
<li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li>
<h4>Benefits</h4>
<p>Contract until the end of the year.<br>
Salary to be discussed.</p></p><p></p>
Oman - Oman
<p><h4>About the role</h4>
<p>We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.</p>
<p>In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives. You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.</p>
<p>This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.</p>
<h4>Key responsibilities</h4>
<p><strong>Lead qualification & discovery</strong></p>
<ul>
<li>Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.</li>
<li>Conduct discovery calls to understand:
<ul>
<li>Business needs</li>
<li>Budget</li>
<li>Timeline</li>
<li>Decision-making process</li>
</ul>
</li>
<li>Qualify opportunities using frameworks such as:
<ul>
<li>BANT</li>
<li>MEDDIC</li>
<li>SPICED</li>
<li>SPIN</li>
</ul>
</li>
<li>Identify pain points and determine sales readiness.</li>
<li>Maintain detailed qualification notes and CRM records.</li>
</ul>
<p><strong>Outbound prospecting & pipeline generation</strong></p>
<ul>
<li>Research target accounts using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>ZoomInfo</li>
<li>Similar prospecting tools</li>
</ul>
</li>
<li>Execute multi-channel outbound campaigns through:
<ul>
<li>Email</li>
<li>Phone</li>
<li>LinkedIn</li>
<li>Social outreach</li>
</ul>
</li>
<li>Personalize messaging based on:
<ul>
<li>Industry</li>
<li>ICP alignment</li>
<li>Prospect challenges</li>
</ul>
</li>
<li>Generate and maintain a consistent pipeline of qualified opportunities.</li>
</ul>
<p><strong>Pipeline nurturing & relationship building</strong></p>
<ul>
<li>Nurture early-stage prospects through ongoing follow-up campaigns.</li>
<li>Share relevant resources, case studies, and educational content.</li>
<li>Re-engage inactive leads and convert them into active opportunities.</li>
<li>Build trust through a consultative sales approach.</li>
</ul>
<p><strong>Sales collaboration & handoff</strong></p>
<ul>
<li>Schedule meetings, demos, and discovery calls for Account Executives.</li>
<li>Prepare detailed handoff notes and qualification summaries.</li>
<li>Collaborate with sales and marketing teams to improve:
<ul>
<li>Messaging</li>
<li>Targeting</li>
<li>Conversion rates</li>
</ul>
</li>
<li>Participate in pipeline reviews and strategy discussions.</li>
</ul>
<p><strong>CRM & reporting</strong></p>
<ul>
<li>Maintain accurate records in:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho</li>
<li>Similar CRM platforms</li>
</ul>
</li>
<li>Track:
<ul>
<li>Outreach activity</li>
<li>Lead stages</li>
<li>Conversion metrics</li>
<li>Opportunity outcomes</li>
</ul>
</li>
<li>Maintain CRM hygiene and complete documentation.</li>
<li>Provide weekly reporting on pipeline generation and performance.</li>
</ul>
<p><strong>Continuous improvement</strong></p>
<ul>
<li>Share prospect feedback and common objections.</li>
<li>Optimize outreach messaging and qualification strategies.</li>
<li>Stay informed on market trends, competitor activity, and customer challenges.</li>
</ul>
<h4>Requirements</h4>
<p><strong>Must-have qualifications</strong></p>
<ul>
<li>2+ years of experience in:
<ul>
<li>Business development</li>
<li>Sales development</li>
<li>Inside sales</li>
<li>Outbound prospecting</li>
</ul>
</li>
<li>Experience conducting discovery and qualification calls.</li>
<li>Proficiency with CRM systems such as:
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>LinkedIn Sales Navigator</li>
<li>Apollo</li>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Similar sales engagement platforms</li>
</ul>
</li>
<li>Strong written and verbal English communication skills.</li>
<li>Ability to manage multiple prospects and follow-up sequences simultaneously.</li>
</ul>
<p><strong>Preferred qualifications</strong></p>
<ul>
<li>3–5 years of BDR or SDR experience with proven quota attainment.</li>
<li>Experience selling:
<ul>
<li>B2B SaaS</li>
<li>Technology solutions</li>
<li>Professional services</li>
<li>High-ticket products or services</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>MEDDIC</li>
<li>Challenger Sale</li>
<li>SPIN Selling</li>
<li>Sandler Methodology</li>
</ul>
</li>
<li>Experience supporting mid-market or enterprise sales teams.</li>
<li>Background in account-based sales and multi-channel outreach campaigns.</li>
</ul>
<h4>What makes you successful</h4>
<ul>
<li>Strong communicator and active listener.</li>
<li>Consultative and relationship-focused approach to sales.</li>
<li>Organized, disciplined, and metrics-driven.</li>
<li>Comfortable with high-volume outreach while maintaining personalization.</li>
<li>Resilient, coachable, and motivated by targets.</li>
<li>Able to work independently in a remote environment.</li>
</ul>
<h4>Typical day</h4>
<ul>
<li>Respond to inbound leads and conduct discovery calls.</li>
<li>Build prospect lists and identify decision-makers.</li>
<li>Execute outbound email, phone, and LinkedIn campaigns.</li>
<li>Qualify opportunities and schedule meetings.</li>
<li>Update CRM records and pipeline stages.</li>
<li>Collaborate with Account Executives on active opportunities.</li>
<li>Review outreach metrics and optimize performance.</li>
</ul>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Outreach activity volume (calls, emails, LinkedIn touches)</li>
<li>Discovery calls completed</li>
<li>Qualified opportunities generated</li>
<li>Lead-to-opportunity conversion rates</li>
<li>Pipeline contribution</li>
<li>CRM accuracy and documentation quality</li>
<li>Outbound engagement and response rates</li>
</ul>
<h4>Why join us?</h4>
<ul>
<li>Direct impact on pipeline growth and revenue generation.</li>
<li>Opportunity to work closely with sales leadership and Account Executives.</li>
<li>Exposure to modern outbound sales strategies and tools.</li>
<li>Clear career progression into:
<ul>
<li>Senior BDR</li>
<li>Account Executive</li>
<li>Business Development Manager</li>
<li>Sales Leadership</li>
</ul>
</li>
<li>Fully remote work environment aligned with U.S. business hours.</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical assessment (mock discovery call or qualification exercise)</li>
<li>Client interview</li>
<li>Offer and background verification</li>
</ul>
<p>If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.</p></p><p></p>
Oman - Oman
<p><h4>About the role</h4>
<p>Our client is seeking a results-driven digital marketing manager (B2B) to lead and scale the company’s marketing strategy across paid, organic, outbound, and brand channels. This role combines strategic leadership with hands-on execution and is ideal for a growth-minded marketer who thrives in fast-paced environments, understands modern B2B marketing trends, and can drive measurable pipeline and revenue impact.</p>
<p>The digital marketing manager will own the full marketing funnel — from demand generation and lead nurturing to brand positioning and performance optimization — ensuring consistent growth, high-quality lead flow, and strong brand visibility. The ideal candidate is analytical, creative, execution-focused, and comfortable balancing strategy with day-to-day campaign management.</p>
<h4>Responsibilities</h4>
<strong>Strategy & marketing leadership</strong><br>
<li>Develop and execute a comprehensive B2B marketing strategy aligned with company growth goals</li>
<li>Own the marketing funnel end-to-end, from awareness and demand generation through lead nurturing and conversion</li>
<li>Partner closely with leadership and sales teams to align marketing initiatives with revenue objectives</li>
<li>Build, manage, and mentor high-performing marketing resources, agencies, or contractors as needed</li>
<li>Identify scalable growth opportunities across acquisition, retention, and brand channels</li>
<strong>Campaign management & growth execution</strong><br>
<li>Lead and optimize multi-channel marketing campaigns across paid media, SEO, outbound, email marketing, social media, partnerships, and content</li>
<li>Manage budgets and allocate spend strategically to maximize ROI and efficiency</li>
<li>Oversee campaign messaging, positioning, and creative direction to maintain brand consistency</li>
<li>Launch and manage performance-driven campaigns focused on pipeline growth and customer acquisition</li>
<li>Test new acquisition channels, campaign structures, audiences, and messaging to improve results</li>
<strong>Analytics, optimization & reporting</strong><br>
<li>Track and analyze campaign performance metrics including CAC, CPL, ROAS, conversion rates, traffic, MQLs, SQLs, and revenue attribution</li>
<li>Build dashboards and reports using platforms such as HubSpot, Google Analytics, Looker Studio, or other analytics tools</li>
<li>Use data-driven insights to refine targeting, messaging, budget allocation, and campaign strategy</li>
<li>Present actionable recommendations and performance updates to leadership regularly</li>
<li>Continuously optimize campaigns through A/B testing and experimentation</li>
<strong>Content, branding & messaging</strong><br>
<li>Collaborate with content, design, and technical teams to ensure cohesive execution across channels</li>
<li>Guide messaging strategy and brand positioning to strengthen market visibility and engagement</li>
<li>Support content initiatives including blogs, landing pages, outbound messaging, and campaign assets</li>
<li>Ensure all marketing efforts align with brand voice, customer pain points, and business objectives</li>
<strong>Cross-functional collaboration</strong><br>
<li>Work closely with sales teams to improve lead quality, funnel conversion, and campaign alignment</li>
<li>Coordinate with operations and product stakeholders to ensure marketing supports business priorities</li>
<li>Contribute to broader growth strategy discussions and go-to-market initiatives</li>
<h4>What makes you a perfect fit</h4>
<li>Strategic thinker who connects marketing execution to business outcomes</li>
<li>Hands-on operator comfortable managing campaigns and optimizing performance directly</li>
<li>Data-driven marketer who thrives on experimentation, testing, and continuous improvement</li>
<li>Creative storyteller capable of building compelling brand and campaign messaging</li>
<li>Strong communicator and collaborative leader who works effectively across teams</li>
<h4>Required experience & skills</h4>
<li>Proven experience in B2B marketing leadership roles such as head of marketing, growth lead, or senior marketing manager</li>
<li>Demonstrated success driving measurable growth through paid ads, outbound marketing, SEO, and organic channels</li>
<li>Strong understanding of modern B2B marketing tools and platforms including LinkedIn Ads, Google Ads, Meta Ads, HubSpot, analytics tools, and outbound systems</li>
<li>Experience balancing strategic planning with hands-on execution</li>
<li>Strong analytical mindset with experience interpreting performance data and optimizing campaigns accordingly</li>
<li>Excellent leadership, communication, and project management skills</li>
<h4>Preferred experience & skills</h4>
<li>Experience leading marketing functions in B2B service-based, SaaS, or professional industries</li>
<li>Background in account-based marketing (ABM) or performance-driven demand generation</li>
<li>Familiarity with CRM and automation platforms such as HubSpot, Salesforce, or Marketo</li>
<li>Experience managing cross-functional marketing teams or external agencies</li>
<li>Strong branding, storytelling, and positioning capabilities</li>
<li>Experience scaling marketing systems in high-growth environments</li>
<h4>What does a typical day look like?</h4>
<p>A digital marketing manager’s day is a mix of strategic planning, campaign execution, and performance analysis. You will:</p>
<li>Review campaign dashboards and optimize active marketing initiatives</li>
<li>Collaborate with leadership, sales, and content teams to align priorities and messaging</li>
<li>Launch and refine campaigns across paid and organic channels</li>
<li>Monitor lead flow, pipeline quality, and funnel conversion performance</li>
<li>Test new acquisition ideas, audience segments, creatives, and messaging strategies</li>
<li>Analyze campaign data and prepare actionable reports and recommendations</li>
<p>In essence: you are responsible for driving pipeline growth, strengthening brand visibility, and ensuring marketing efforts generate measurable business impact.</p>
<h4>Key metrics for success (KPIs)</h4>
<li>Marketing qualified leads (MQLs) and sales qualified leads (SQLs)</li>
<li>Customer acquisition cost (CAC) and marketing ROI</li>
<li>Website traffic and conversion rate growth</li>
<li>Lead-to-opportunity and opportunity-to-customer conversion rates</li>
<li>Paid campaign performance and ROAS</li>
<li>Brand visibility, engagement, and audience growth across channels</li>
<h4>Interview process</h4>
<li>Application review – assessment of experience and role alignment</li>
<li>Initial interview – discussion of background, marketing expertise, and growth mindset</li>
<li>Technical interview – deep dive into strategy, campaign management, analytics, and execution capabilities</li>
<li>Final interview – leadership and culture fit discussion with the client team</li>
<li>Offer & background verification</li></p><p></p>
Oman - Oman
<p><h4>About the role</h4>
<p>Our client is seeking a results-driven digital marketing manager (B2B) to lead and scale the company’s marketing strategy across paid, organic, outbound, and brand channels. This role combines strategic leadership with hands-on execution and is ideal for a growth-minded marketer who thrives in fast-paced environments, understands modern B2B marketing trends, and can drive measurable pipeline and revenue impact.</p>
<p>The digital marketing manager will own the full marketing funnel — from demand generation and lead nurturing to brand positioning and performance optimization — ensuring consistent growth, high-quality lead flow, and strong brand visibility. The ideal candidate is analytical, creative, execution-focused, and comfortable balancing strategy with day-to-day campaign management.</p>
<h4>Responsibilities</h4>
<strong>Strategy & marketing leadership</strong><br>
<li>Develop and execute a comprehensive B2B marketing strategy aligned with company growth goals</li>
<li>Own the marketing funnel end-to-end, from awareness and demand generation through lead nurturing and conversion</li>
<li>Partner closely with leadership and sales teams to align marketing initiatives with revenue objectives</li>
<li>Build, manage, and mentor high-performing marketing resources, agencies, or contractors as needed</li>
<li>Identify scalable growth opportunities across acquisition, retention, and brand channels</li>
<strong>Campaign management & growth execution</strong><br>
<li>Lead and optimize multi-channel marketing campaigns across paid media, SEO, outbound, email marketing, social media, partnerships, and content</li>
<li>Manage budgets and allocate spend strategically to maximize ROI and efficiency</li>
<li>Oversee campaign messaging, positioning, and creative direction to maintain brand consistency</li>
<li>Launch and manage performance-driven campaigns focused on pipeline growth and customer acquisition</li>
<li>Test new acquisition channels, campaign structures, audiences, and messaging to improve results</li>
<strong>Analytics, optimization & reporting</strong><br>
<li>Track and analyze campaign performance metrics including CAC, CPL, ROAS, conversion rates, traffic, MQLs, SQLs, and revenue attribution</li>
<li>Build dashboards and reports using platforms such as HubSpot, Google Analytics, Looker Studio, or other analytics tools</li>
<li>Use data-driven insights to refine targeting, messaging, budget allocation, and campaign strategy</li>
<li>Present actionable recommendations and performance updates to leadership regularly</li>
<li>Continuously optimize campaigns through A/B testing and experimentation</li>
<strong>Content, branding & messaging</strong><br>
<li>Collaborate with content, design, and technical teams to ensure cohesive execution across channels</li>
<li>Guide messaging strategy and brand positioning to strengthen market visibility and engagement</li>
<li>Support content initiatives including blogs, landing pages, outbound messaging, and campaign assets</li>
<li>Ensure all marketing efforts align with brand voice, customer pain points, and business objectives</li>
<strong>Cross-functional collaboration</strong><br>
<li>Work closely with sales teams to improve lead quality, funnel conversion, and campaign alignment</li>
<li>Coordinate with operations and product stakeholders to ensure marketing supports business priorities</li>
<li>Contribute to broader growth strategy discussions and go-to-market initiatives</li>
<h4>What makes you a perfect fit</h4>
<li>Strategic thinker who connects marketing execution to business outcomes</li>
<li>Hands-on operator comfortable managing campaigns and optimizing performance directly</li>
<li>Data-driven marketer who thrives on experimentation, testing, and continuous improvement</li>
<li>Creative storyteller capable of building compelling brand and campaign messaging</li>
<li>Strong communicator and collaborative leader who works effectively across teams</li>
<h4>Required experience & skills</h4>
<li>Proven experience in B2B marketing leadership roles such as head of marketing, growth lead, or senior marketing manager</li>
<li>Demonstrated success driving measurable growth through paid ads, outbound marketing, SEO, and organic channels</li>
<li>Strong understanding of modern B2B marketing tools and platforms including LinkedIn Ads, Google Ads, Meta Ads, HubSpot, analytics tools, and outbound systems</li>
<li>Experience balancing strategic planning with hands-on execution</li>
<li>Strong analytical mindset with experience interpreting performance data and optimizing campaigns accordingly</li>
<li>Excellent leadership, communication, and project management skills</li>
<h4>Preferred experience & skills</h4>
<li>Experience leading marketing functions in B2B service-based, SaaS, or professional industries</li>
<li>Background in account-based marketing (ABM) or performance-driven demand generation</li>
<li>Familiarity with CRM and automation platforms such as HubSpot, Salesforce, or Marketo</li>
<li>Experience managing cross-functional marketing teams or external agencies</li>
<li>Strong branding, storytelling, and positioning capabilities</li>
<li>Experience scaling marketing systems in high-growth environments</li>
<h4>What does a typical day look like?</h4>
<p>A digital marketing manager’s day is a mix of strategic planning, campaign execution, and performance analysis. You will:</p>
<li>Review campaign dashboards and optimize active marketing initiatives</li>
<li>Collaborate with leadership, sales, and content teams to align priorities and messaging</li>
<li>Launch and refine campaigns across paid and organic channels</li>
<li>Monitor lead flow, pipeline quality, and funnel conversion performance</li>
<li>Test new acquisition ideas, audience segments, creatives, and messaging strategies</li>
<li>Analyze campaign data and prepare actionable reports and recommendations</li>
<p>In essence: you are responsible for driving pipeline growth, strengthening brand visibility, and ensuring marketing efforts generate measurable business impact.</p>
<h4>Key metrics for success (KPIs)</h4>
<li>Marketing qualified leads (MQLs) and sales qualified leads (SQLs)</li>
<li>Customer acquisition cost (CAC) and marketing ROI</li>
<li>Website traffic and conversion rate growth</li>
<li>Lead-to-opportunity and opportunity-to-customer conversion rates</li>
<li>Paid campaign performance and ROAS</li>
<li>Brand visibility, engagement, and audience growth across channels</li>
<h4>Interview process</h4>
<li>Application review – assessment of experience and role alignment</li>
<li>Initial interview – discussion of background, marketing expertise, and growth mindset</li>
<li>Technical interview – deep dive into strategy, campaign management, analytics, and execution capabilities</li>
<li>Final interview – leadership and culture fit discussion with the client team</li>
<li>Offer & background verification</li></p><p></p>
Oman - Oman
<p><h4>About the role</h4>
<p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p>
<p>This is not just responding to tickets — you will:<br>
Manage cases end-to-end<br>
Coordinate across teams<br>
Solve problems at the root<br>
Keep customers informed throughout</p>
<p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p>
<h4>What you’ll own</h4>
<p><strong>Case management & CRM ownership</strong><br>
Create and manage cases in Salesforce<br>
Maintain clean, structured, and accurate records<br>
Document:<br>
- Issues<br>
- Updates<br>
- Resolutions<br>
Ensure full visibility across all customer interactions</p>
<p><strong>Triage & prioritization</strong><br>
Assess urgency of incoming requests<br>
Prioritize cases based on impact and SLA<br>
Track case ownership and ensure steady progress<br>
Ensure no case is left stagnant</p>
<p><strong>Customer communication</strong><br>
Respond to customers within 24 hours or less<br>
Provide proactive updates throughout the case lifecycle<br>
Communicate clearly across:<br>
- Email<br>
- Phone<br>
- Other channels<br>
Ensure customers always know:<br>
- What’s happening<br>
- What’s next</p>
<p><strong>Internal collaboration</strong><br>
Work closely with:<br>
- Service teams<br>
- Installation teams<br>
- Receivables teams<br>
Coordinate across departments to resolve issues quickly<br>
Escalate when needed to avoid delays</p>
<p><strong>Billing support</strong><br>
Handle billing and invoice-related inquiries<br>
Assist with resolving discrepancies<br>
Support follow-ups on past-due accounts<br>
Encourage customers to enroll in auto-billing</p>
<p><strong>Problem solving & process improvement</strong><br>
Investigate recurring issues and identify root causes<br>
Document findings and recommend improvements<br>
Help reduce repeat issues and inefficiencies</p>
<p><strong>Customer experience ownership</strong><br>
Confirm satisfaction before closing cases<br>
Ensure every interaction is:<br>
- Professional<br>
- Clear<br>
- Positive<br>
Encourage satisfied customers to leave reviews</p>
<h4>What makes you a strong fit</h4>
<p>You take ownership of customer issues end-to-end</p>
<p>You are:<br>
- Organized<br>
- Detail-oriented<br>
- Execution-focused</p>
<p>You communicate clearly and confidently</p>
<p>You can handle difficult situations with empathy and urgency</p>
<p>You thrive in fast-paced, team-based environments</p>
<h4>Required experience & skills</h4>
<p>2+ years in:<br>
- Customer support<br>
- Customer success<br>
- Service roles</p>
<p>Experience with CRM tools (preferably Salesforce)</p>
<p>Strong experience with:<br>
- Case management<br>
- Issue resolution</p>
<p>Excellent written and verbal English communication</p>
<p>Strong analytical and problem-solving skills</p>
<p>High attention to detail in documentation</p>
<p>Ability to manage multiple cases simultaneously</p>
<p>Familiarity with billing or receivables processes</p>
<h4>What a typical day looks like</h4>
<p>Review and prioritize incoming customer cases<br>
Communicate updates to customers proactively<br>
Coordinate with internal teams to resolve issues<br>
Handle billing-related inquiries<br>
Update CRM records accurately<br>
Identify patterns and suggest improvements</p>
<p>In short:<br>
You ensure every customer issue is resolved quickly, clearly, and professionally.</p>
<h4>Key metrics (KPIs)</h4>
<p>Case response time and resolution time<br>
Customer satisfaction (CSAT)<br>
CRM accuracy and completeness<br>
Consistency of follow-ups and communication<br>
Reduction in recurring issues</p>
<h4>Why this role stands out</h4>
<p>High ownership over customer experience<br>
Cross-functional exposure (ops, billing, service)<br>
Clear metrics and structured workflows<br>
Opportunity to improve systems and processes<br>
Strong foundation for growth into CS or Ops roles</p>
<h4>Interview process</h4>
<p>Initial phone screen<br>
Video interview with recruiter<br>
Client interview<br>
Offer & onboarding</p>
<p>If you:<br>
Take ownership of customer issues<br>
Follow through until resolution<br>
Thrive in structured, fast-paced environments<br>
This role is a strong fit.</p></p><p></p>
Oman - Oman
<p><h4>About the role</h4>
<p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p>
<p>This is not just responding to tickets — you will:<br>
Manage cases end-to-end<br>
Coordinate across teams<br>
Solve problems at the root<br>
Keep customers informed throughout</p>
<p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p>
<h4>What you’ll own</h4>
<p><strong>Case management & CRM ownership</strong><br>
Create and manage cases in Salesforce<br>
Maintain clean, structured, and accurate records<br>
Document:<br>
- Issues<br>
- Updates<br>
- Resolutions<br>
Ensure full visibility across all customer interactions</p>
<p><strong>Triage & prioritization</strong><br>
Assess urgency of incoming requests<br>
Prioritize cases based on impact and SLA<br>
Track case ownership and ensure steady progress<br>
Ensure no case is left stagnant</p>
<p><strong>Customer communication</strong><br>
Respond to customers within 24 hours or less<br>
Provide proactive updates throughout the case lifecycle<br>
Communicate clearly across:<br>
- Email<br>
- Phone<br>
- Other channels<br>
Ensure customers always know:<br>
- What’s happening<br>
- What’s next</p>
<p><strong>Internal collaboration</strong><br>
Work closely with:<br>
- Service teams<br>
- Installation teams<br>
- Receivables teams<br>
Coordinate across departments to resolve issues quickly<br>
Escalate when needed to avoid delays</p>
<p><strong>Billing support</strong><br>
Handle billing and invoice-related inquiries<br>
Assist with resolving discrepancies<br>
Support follow-ups on past-due accounts<br>
Encourage customers to enroll in auto-billing</p>
<p><strong>Problem solving & process improvement</strong><br>
Investigate recurring issues and identify root causes<br>
Document findings and recommend improvements<br>
Help reduce repeat issues and inefficiencies</p>
<p><strong>Customer experience ownership</strong><br>
Confirm satisfaction before closing cases<br>
Ensure every interaction is:<br>
- Professional<br>
- Clear<br>
- Positive<br>
Encourage satisfied customers to leave reviews</p>
<h4>What makes you a strong fit</h4>
<p>You take ownership of customer issues end-to-end</p>
<p>You are:<br>
- Organized<br>
- Detail-oriented<br>
- Execution-focused</p>
<p>You communicate clearly and confidently</p>
<p>You can handle difficult situations with empathy and urgency</p>
<p>You thrive in fast-paced, team-based environments</p>
<h4>Required experience & skills</h4>
<p>2+ years in:<br>
- Customer support<br>
- Customer success<br>
- Service roles</p>
<p>Experience with CRM tools (preferably Salesforce)</p>
<p>Strong experience with:<br>
- Case management<br>
- Issue resolution</p>
<p>Excellent written and verbal English communication</p>
<p>Strong analytical and problem-solving skills</p>
<p>High attention to detail in documentation</p>
<p>Ability to manage multiple cases simultaneously</p>
<p>Familiarity with billing or receivables processes</p>
<h4>What a typical day looks like</h4>
<p>Review and prioritize incoming customer cases<br>
Communicate updates to customers proactively<br>
Coordinate with internal teams to resolve issues<br>
Handle billing-related inquiries<br>
Update CRM records accurately<br>
Identify patterns and suggest improvements</p>
<p>In short:<br>
You ensure every customer issue is resolved quickly, clearly, and professionally.</p>
<h4>Key metrics (KPIs)</h4>
<p>Case response time and resolution time<br>
Customer satisfaction (CSAT)<br>
CRM accuracy and completeness<br>
Consistency of follow-ups and communication<br>
Reduction in recurring issues</p>
<h4>Why this role stands out</h4>
<p>High ownership over customer experience<br>
Cross-functional exposure (ops, billing, service)<br>
Clear metrics and structured workflows<br>
Opportunity to improve systems and processes<br>
Strong foundation for growth into CS or Ops roles</p>
<h4>Interview process</h4>
<p>Initial phone screen<br>
Video interview with recruiter<br>
Client interview<br>
Offer & onboarding</p>
<p>If you:<br>
Take ownership of customer issues<br>
Follow through until resolution<br>
Thrive in structured, fast-paced environments<br>
This role is a strong fit.</p></p><p></p>
Oman - Oman
<p><h4>About the role</h4>
<p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p>
<p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p>
<h4>You will:</h4>
<ul>
<li>Own contract data and contract execution workflows</li>
<li>Drive contract completion through daily outreach and follow-ups</li>
<li>Maintain CRM accuracy and reporting integrity</li>
<li>Ensure contracts align with billing and recurring revenue operations</li>
</ul>
<p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p>
<h4>What you’ll own</h4>
<strong>Contract ownership & accuracy</strong><br>
<ul>
<li>Own customer contracts from initiation through execution</li>
<li>Maintain a single source of truth for:
<ul>
<li>Contract status</li>
<li>Contract terms</li>
<li>Coverage and account details</li>
</ul>
</li>
<li>Ensure all records are:
<ul>
<li>Accurate</li>
<li>Complete</li>
<li>Audit-ready</li>
</ul>
</li>
<li>Maintain structured document storage and organization</li>
</ul>
<strong>Contract tracking & data management</strong><br>
<ul>
<li>Maintain master tracking sheets using:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>Track:
<ul>
<li>Renewal dates</li>
<li>Contract durations</li>
<li>Special terms</li>
<li>Account status</li>
</ul>
</li>
<li>Clean and remove inactive accounts</li>
<li>Prepare contract data for CRM accuracy within Salesforce</li>
</ul>
<strong>Contract outreach & execution</strong><br>
<ul>
<li>Identify customers without signed contracts</li>
<li>Conduct high-volume outbound outreach via:
<ul>
<li>Email</li>
<li>Phone calls</li>
</ul>
</li>
<li>Clearly explain:
<ul>
<li>Pricing</li>
<li>Terms</li>
<li>Service value</li>
</ul>
</li>
<li>Send agreements through DocuSign</li>
<li>Drive contracts through the full execution cycle:
<ul>
<li>Sent</li>
<li>Followed up</li>
<li>Signed</li>
<li>Completed</li>
</ul>
</li>
<li>Maintain consistent follow-up discipline until closure</li>
</ul>
<strong>CRM & revenue alignment</strong><br>
<ul>
<li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li>
<li>Log all customer activity and updates for audit tracking</li>
<li>Improve CRM data quality through contract interactions</li>
<li>Ensure operational data remains clean and accurate</li>
</ul>
<strong>Agreement & documentation management</strong><br>
<ul>
<li>Create and manage agreements for:
<ul>
<li>New services</li>
<li>Account updates</li>
<li>Transfers and changes</li>
</ul>
</li>
<li>Ensure all documentation is:
<ul>
<li>Properly executed</li>
<li>Properly stored</li>
<li>Fully compliant</li>
</ul>
</li>
<li>Support account transfers and operational documentation workflows</li>
</ul>
<strong>AutoPay & compliance</strong><br>
<ul>
<li>Ensure AutoPay enrollment for applicable accounts</li>
<li>Track exceptions and required adjustments</li>
<li>Maintain compliance and documentation standards</li>
</ul>
<strong>Collections support</strong><br>
<ul>
<li>Conduct follow-ups on overdue accounts when required</li>
<li>Log all collection activity within the CRM</li>
<li>Support overall revenue collection efforts</li>
</ul>
<strong>Reporting & performance tracking</strong><br>
<ul>
<li>Deliver daily reports covering:
<ul>
<li>Outreach activity</li>
<li>Contracts sent and signed</li>
<li>Progress metrics</li>
<li>Contract coverage improvements</li>
</ul>
</li>
<li>Maintain visibility into execution and operational performance</li>
</ul>
<strong>Process improvement</strong><br>
<ul>
<li>Identify workflow inefficiencies and operational gaps</li>
<li>Improve:
<ul>
<li>Outreach scripts</li>
<li>Templates</li>
<li>Tracking systems</li>
<li>Contract workflows</li>
</ul>
</li>
<li>Help increase contract adoption and execution speed</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are execution-driven and proactive</li>
<li>You follow up consistently until tasks are completed</li>
<li>You are highly detail-oriented and organized</li>
<li>You can manage high-volume outreach and administrative work simultaneously</li>
<li>You take ownership of outcomes, not just assigned tasks</li>
<li>You thrive in structured operational environments</li>
</ul>
<h4>Must-have requirements</h4>
<ul>
<li>2–4+ years of experience in:
<ul>
<li>Contract administration</li>
<li>Customer operations</li>
<li>Billing operations</li>
<li>Customer support</li>
<li>Operational coordination</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>Salesforce (or similar CRM)</li>
<li>DocuSign</li>
</ul>
</li>
<li>Strong proficiency with:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>High attention to detail with low tolerance for errors</li>
<li>Strong written and verbal English communication skills</li>
<li>Comfortable with:
<ul>
<li>Outbound calls</li>
<li>Customer follow-ups</li>
<li>Objection handling</li>
</ul>
</li>
<li>Ability to manage multiple workflows simultaneously</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience working with:
<ul>
<li>Recurring revenue (RMR) models</li>
<li>Billing workflows</li>
<li>Collections operations</li>
</ul>
</li>
<li>Exposure to:
<ul>
<li>High-volume contract environments</li>
<li>SaaS businesses</li>
<li>Service-based companies</li>
</ul>
</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review contract trackers and prioritize outreach</li>
<li>Contact customers via phone and email</li>
<li>Send agreements through DocuSign</li>
<li>Follow up consistently on pending contracts</li>
<li>Update Salesforce and operational records</li>
<li>Track progress and report daily performance metrics</li>
</ul>
<p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Percentage of customers with signed contracts</li>
<li>Contract data accuracy across systems</li>
<li>Daily outreach volume (calls, emails, follow-ups)</li>
<li>Contract execution speed (sent – signed)</li>
<li>Salesforce data accuracy</li>
<li>AutoPay enrollment rate</li>
<li>Reporting consistency and operational visibility</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and accountability</li>
<li>Direct impact on revenue accuracy and operational risk reduction</li>
<li>Structured workflows with measurable performance expectations</li>
<li>Opportunity to improve operational systems and processes</li>
<li>Remote flexibility combined with high-performance execution standards</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening call</li>
<li>Recruiter interview</li>
<li>Final interview</li>
<li>Offer & onboarding</li>
</ul>
<p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>
Oman - Oman
<p><h4>About the role</h4>
<p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p>
<p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p>
<h4>You will:</h4>
<ul>
<li>Own contract data and contract execution workflows</li>
<li>Drive contract completion through daily outreach and follow-ups</li>
<li>Maintain CRM accuracy and reporting integrity</li>
<li>Ensure contracts align with billing and recurring revenue operations</li>
</ul>
<p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p>
<h4>What you’ll own</h4>
<strong>Contract ownership & accuracy</strong><br>
<ul>
<li>Own customer contracts from initiation through execution</li>
<li>Maintain a single source of truth for:
<ul>
<li>Contract status</li>
<li>Contract terms</li>
<li>Coverage and account details</li>
</ul>
</li>
<li>Ensure all records are:
<ul>
<li>Accurate</li>
<li>Complete</li>
<li>Audit-ready</li>
</ul>
</li>
<li>Maintain structured document storage and organization</li>
</ul>
<strong>Contract tracking & data management</strong><br>
<ul>
<li>Maintain master tracking sheets using:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>Track:
<ul>
<li>Renewal dates</li>
<li>Contract durations</li>
<li>Special terms</li>
<li>Account status</li>
</ul>
</li>
<li>Clean and remove inactive accounts</li>
<li>Prepare contract data for CRM accuracy within Salesforce</li>
</ul>
<strong>Contract outreach & execution</strong><br>
<ul>
<li>Identify customers without signed contracts</li>
<li>Conduct high-volume outbound outreach via:
<ul>
<li>Email</li>
<li>Phone calls</li>
</ul>
</li>
<li>Clearly explain:
<ul>
<li>Pricing</li>
<li>Terms</li>
<li>Service value</li>
</ul>
</li>
<li>Send agreements through DocuSign</li>
<li>Drive contracts through the full execution cycle:
<ul>
<li>Sent</li>
<li>Followed up</li>
<li>Signed</li>
<li>Completed</li>
</ul>
</li>
<li>Maintain consistent follow-up discipline until closure</li>
</ul>
<strong>CRM & revenue alignment</strong><br>
<ul>
<li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li>
<li>Log all customer activity and updates for audit tracking</li>
<li>Improve CRM data quality through contract interactions</li>
<li>Ensure operational data remains clean and accurate</li>
</ul>
<strong>Agreement & documentation management</strong><br>
<ul>
<li>Create and manage agreements for:
<ul>
<li>New services</li>
<li>Account updates</li>
<li>Transfers and changes</li>
</ul>
</li>
<li>Ensure all documentation is:
<ul>
<li>Properly executed</li>
<li>Properly stored</li>
<li>Fully compliant</li>
</ul>
</li>
<li>Support account transfers and operational documentation workflows</li>
</ul>
<strong>AutoPay & compliance</strong><br>
<ul>
<li>Ensure AutoPay enrollment for applicable accounts</li>
<li>Track exceptions and required adjustments</li>
<li>Maintain compliance and documentation standards</li>
</ul>
<strong>Collections support</strong><br>
<ul>
<li>Conduct follow-ups on overdue accounts when required</li>
<li>Log all collection activity within the CRM</li>
<li>Support overall revenue collection efforts</li>
</ul>
<strong>Reporting & performance tracking</strong><br>
<ul>
<li>Deliver daily reports covering:
<ul>
<li>Outreach activity</li>
<li>Contracts sent and signed</li>
<li>Progress metrics</li>
<li>Contract coverage improvements</li>
</ul>
</li>
<li>Maintain visibility into execution and operational performance</li>
</ul>
<strong>Process improvement</strong><br>
<ul>
<li>Identify workflow inefficiencies and operational gaps</li>
<li>Improve:
<ul>
<li>Outreach scripts</li>
<li>Templates</li>
<li>Tracking systems</li>
<li>Contract workflows</li>
</ul>
</li>
<li>Help increase contract adoption and execution speed</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are execution-driven and proactive</li>
<li>You follow up consistently until tasks are completed</li>
<li>You are highly detail-oriented and organized</li>
<li>You can manage high-volume outreach and administrative work simultaneously</li>
<li>You take ownership of outcomes, not just assigned tasks</li>
<li>You thrive in structured operational environments</li>
</ul>
<h4>Must-have requirements</h4>
<ul>
<li>2–4+ years of experience in:
<ul>
<li>Contract administration</li>
<li>Customer operations</li>
<li>Billing operations</li>
<li>Customer support</li>
<li>Operational coordination</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>Salesforce (or similar CRM)</li>
<li>DocuSign</li>
</ul>
</li>
<li>Strong proficiency with:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>High attention to detail with low tolerance for errors</li>
<li>Strong written and verbal English communication skills</li>
<li>Comfortable with:
<ul>
<li>Outbound calls</li>
<li>Customer follow-ups</li>
<li>Objection handling</li>
</ul>
</li>
<li>Ability to manage multiple workflows simultaneously</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience working with:
<ul>
<li>Recurring revenue (RMR) models</li>
<li>Billing workflows</li>
<li>Collections operations</li>
</ul>
</li>
<li>Exposure to:
<ul>
<li>High-volume contract environments</li>
<li>SaaS businesses</li>
<li>Service-based companies</li>
</ul>
</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review contract trackers and prioritize outreach</li>
<li>Contact customers via phone and email</li>
<li>Send agreements through DocuSign</li>
<li>Follow up consistently on pending contracts</li>
<li>Update Salesforce and operational records</li>
<li>Track progress and report daily performance metrics</li>
</ul>
<p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Percentage of customers with signed contracts</li>
<li>Contract data accuracy across systems</li>
<li>Daily outreach volume (calls, emails, follow-ups)</li>
<li>Contract execution speed (sent – signed)</li>
<li>Salesforce data accuracy</li>
<li>AutoPay enrollment rate</li>
<li>Reporting consistency and operational visibility</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and accountability</li>
<li>Direct impact on revenue accuracy and operational risk reduction</li>
<li>Structured workflows with measurable performance expectations</li>
<li>Opportunity to improve operational systems and processes</li>
<li>Remote flexibility combined with high-performance execution standards</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening call</li>
<li>Recruiter interview</li>
<li>Final interview</li>
<li>Offer & onboarding</li>
</ul>
<p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>
Confidential
Oman - muscat
<p><h4>About the role</h4>
<p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p>
<p>This is a hands-on support role focused on:</p>
<ul>
<li>Technical troubleshooting</li>
<li>Ticket resolution</li>
<li>SaaS support operations</li>
<li>User onboarding & access management</li>
<li>Knowledge base documentation</li>
<li>Customer support and issue escalation</li>
</ul>
<p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p>
<p>If you enjoy:</p>
<ul>
<li>Solving technical problems</li>
<li>Troubleshooting systems</li>
<li>Helping users navigate software issues</li>
<li>Working in fast-paced support environments</li>
</ul>
<p>This role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Technical support & troubleshooting</strong></p>
<p>Respond to technical support requests through platforms such as:</p>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
</ul>
<p>Troubleshoot:</p>
<ul>
<li>Login issues</li>
<li>Password resets</li>
<li>Connectivity problems</li>
<li>SaaS platform errors</li>
<li>Browser and system-related issues</li>
</ul>
<p>Resolve Level 1 & Level 2 support requests.</p>
<p>Guide customers through troubleshooting steps using simple, non-technical language.</p>
<p>Ensure users feel informed and supported throughout the resolution process.</p>
<p><strong>Ticket management & escalation</strong></p>
<p>Prioritize incoming tickets based on:</p>
<ul>
<li>Urgency</li>
<li>SLA requirements</li>
<li>Business impact</li>
</ul>
<p>Escalate complex issues to:</p>
<ul>
<li>Tier 2/3 Support</li>
<li>DevOps</li>
<li>Engineering teams</li>
</ul>
<p>Document:</p>
<ul>
<li>Troubleshooting steps</li>
<li>Findings</li>
<li>Reproduction details</li>
<li>Escalation notes</li>
</ul>
<p>Maintain clean and accurate support documentation.</p>
<p><strong>Basic system administration</strong></p>
<p>Support:</p>
<ul>
<li>User provisioning</li>
<li>Account setup</li>
<li>Password resets</li>
<li>Permissions management</li>
</ul>
<p>Assist with:</p>
<ul>
<li>Onboarding</li>
<li>Offboarding</li>
<li>Access control workflows</li>
</ul>
<p>Support:</p>
<ul>
<li>Windows</li>
<li>macOS</li>
<li>Linux environments</li>
</ul>
<p><strong>Knowledge base & documentation</strong></p>
<p>Create and maintain:</p>
<ul>
<li>FAQs</li>
<li>Troubleshooting guides</li>
<li>Internal support documentation</li>
</ul>
<p>Identify recurring issues and document solutions.</p>
<p>Improve first-contact resolution rates through stronger documentation and workflows.</p>
<p><strong>Monitoring & issue detection</strong></p>
<p>Use monitoring tools such as:</p>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<p>Monitor alerts and identify recurring technical issues proactively.</p>
<p>Report trends and recurring incidents for long-term resolution and process improvement.</p>
<p><strong>Cross-functional collaboration</strong></p>
<p>Work closely with:</p>
<ul>
<li>QA</li>
<li>Product</li>
<li>Engineering</li>
<li>DevOps teams</li>
</ul>
<p>Report:</p>
<ul>
<li>Bugs</li>
<li>Feature requests</li>
<li>Customer pain points</li>
</ul>
<p>Share customer feedback to improve product functionality and support operations.</p>
<h4>What makes you a strong fit</h4>
<ul>
<li>Calm and professional under pressure</li>
<li>Strong troubleshooting and problem-solving mindset</li>
<li>Excellent communicator with empathy and patience</li>
<li>Detail-oriented with strong documentation habits</li>
<li>Comfortable working independently in remote support environments</li>
<li>Focused on both technical resolution and customer experience</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<p>1–2+ years of experience in:</p>
<ul>
<li>Technical support</li>
<li>IT helpdesk</li>
<li>SaaS support</li>
<li>Customer-facing troubleshooting</li>
</ul>
<p><strong>Technical skills</strong></p>
<p>Experience with:</p>
<ul>
<li>Zendesk</li>
<li>Jira</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
</ul>
<p>Familiarity with:</p>
<ul>
<li>SaaS platforms</li>
<li>Networking basics</li>
<li>Operating systems</li>
</ul>
<p>Comfortable managing multiple systems and support queues simultaneously.</p>
<p><strong>Communication skills</strong></p>
<ul>
<li>Strong written and verbal English communication</li>
<li>Ability to explain technical issues clearly to non-technical users</li>
<li>Strong multitasking and organizational skills</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>CompTIA A+ or Network+ certifications</li>
<li>Experience supporting:</li>
<ul>
<li>APIs</li>
<li>SaaS integrations</li>
<li>Cloud-based platforms</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<li>Background in:</li>
<ul>
<li>SaaS</li>
<li>IT services</li>
<li>Technical customer support</li>
</ul>
</ul>
<h4>Tools & platforms</h4>
<ul>
<li>Zendesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
<li>SaaS & cloud-based platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review support queues and prioritize urgent tickets</li>
<li>Troubleshoot SaaS and technical support requests</li>
<li>Resolve customer and internal system issues</li>
<li>Escalate complex problems with detailed documentation</li>
<li>Update FAQs and support documentation</li>
<li>Collaborate with engineering and product teams on bugs and improvements</li>
<li>Monitor support metrics and identify recurring issues</li>
</ul>
<p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>First response time (FRT) within SLA</li>
<li>First contact resolution (FCR) rate</li>
<li>Reduced average resolution time (ART)</li>
<li>Customer satisfaction (CSAT) scores</li>
<li>Reduced recurring ticket volume</li>
<li>Consistently updated documentation and knowledge base quality</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Exposure to modern SaaS and support environments</li>
<li>Opportunity to work with:</li>
<ul>
<li>Support systems</li>
<li>Monitoring tools</li>
<li>Cloud platforms</li>
<li>Technical troubleshooting workflows</li>
</ul>
<li>Strong growth path into:</li>
<ul>
<li>Tier 2 Support</li>
<li>Systems Administration</li>
<li>DevOps</li>
<li>Customer Success Engineering</li>
</ul>
<li>Remote flexibility with collaborative technical teams</li>
<li>Opportunity to improve systems, documentation, and support operations</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with Pavago recruiter</li>
<li>Practical troubleshooting exercise</li>
<li>Client interview with support / engineering leadership</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Enjoy solving technical problems</li>
<li>Thrive in customer-facing support environments</li>
<li>Communicate clearly under pressure</li>
<li>Want hands-on experience with SaaS and technical systems</li>
</ul>
<p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>
Confidential
Oman - muscat
<p><h4>About the role</h4>
<p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p>
<p>This is a hands-on support role focused on:</p>
<ul>
<li>Technical troubleshooting</li>
<li>Ticket resolution</li>
<li>SaaS support operations</li>
<li>User onboarding & access management</li>
<li>Knowledge base documentation</li>
<li>Customer support and issue escalation</li>
</ul>
<p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p>
<p>If you enjoy:</p>
<ul>
<li>Solving technical problems</li>
<li>Troubleshooting systems</li>
<li>Helping users navigate software issues</li>
<li>Working in fast-paced support environments</li>
</ul>
<p>This role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Technical support & troubleshooting</strong></p>
<p>Respond to technical support requests through platforms such as:</p>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
</ul>
<p>Troubleshoot:</p>
<ul>
<li>Login issues</li>
<li>Password resets</li>
<li>Connectivity problems</li>
<li>SaaS platform errors</li>
<li>Browser and system-related issues</li>
</ul>
<p>Resolve Level 1 & Level 2 support requests.</p>
<p>Guide customers through troubleshooting steps using simple, non-technical language.</p>
<p>Ensure users feel informed and supported throughout the resolution process.</p>
<p><strong>Ticket management & escalation</strong></p>
<p>Prioritize incoming tickets based on:</p>
<ul>
<li>Urgency</li>
<li>SLA requirements</li>
<li>Business impact</li>
</ul>
<p>Escalate complex issues to:</p>
<ul>
<li>Tier 2/3 Support</li>
<li>DevOps</li>
<li>Engineering teams</li>
</ul>
<p>Document:</p>
<ul>
<li>Troubleshooting steps</li>
<li>Findings</li>
<li>Reproduction details</li>
<li>Escalation notes</li>
</ul>
<p>Maintain clean and accurate support documentation.</p>
<p><strong>Basic system administration</strong></p>
<p>Support:</p>
<ul>
<li>User provisioning</li>
<li>Account setup</li>
<li>Password resets</li>
<li>Permissions management</li>
</ul>
<p>Assist with:</p>
<ul>
<li>Onboarding</li>
<li>Offboarding</li>
<li>Access control workflows</li>
</ul>
<p>Support:</p>
<ul>
<li>Windows</li>
<li>macOS</li>
<li>Linux environments</li>
</ul>
<p><strong>Knowledge base & documentation</strong></p>
<p>Create and maintain:</p>
<ul>
<li>FAQs</li>
<li>Troubleshooting guides</li>
<li>Internal support documentation</li>
</ul>
<p>Identify recurring issues and document solutions.</p>
<p>Improve first-contact resolution rates through stronger documentation and workflows.</p>
<p><strong>Monitoring & issue detection</strong></p>
<p>Use monitoring tools such as:</p>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<p>Monitor alerts and identify recurring technical issues proactively.</p>
<p>Report trends and recurring incidents for long-term resolution and process improvement.</p>
<p><strong>Cross-functional collaboration</strong></p>
<p>Work closely with:</p>
<ul>
<li>QA</li>
<li>Product</li>
<li>Engineering</li>
<li>DevOps teams</li>
</ul>
<p>Report:</p>
<ul>
<li>Bugs</li>
<li>Feature requests</li>
<li>Customer pain points</li>
</ul>
<p>Share customer feedback to improve product functionality and support operations.</p>
<h4>What makes you a strong fit</h4>
<ul>
<li>Calm and professional under pressure</li>
<li>Strong troubleshooting and problem-solving mindset</li>
<li>Excellent communicator with empathy and patience</li>
<li>Detail-oriented with strong documentation habits</li>
<li>Comfortable working independently in remote support environments</li>
<li>Focused on both technical resolution and customer experience</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<p>1–2+ years of experience in:</p>
<ul>
<li>Technical support</li>
<li>IT helpdesk</li>
<li>SaaS support</li>
<li>Customer-facing troubleshooting</li>
</ul>
<p><strong>Technical skills</strong></p>
<p>Experience with:</p>
<ul>
<li>Zendesk</li>
<li>Jira</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
</ul>
<p>Familiarity with:</p>
<ul>
<li>SaaS platforms</li>
<li>Networking basics</li>
<li>Operating systems</li>
</ul>
<p>Comfortable managing multiple systems and support queues simultaneously.</p>
<p><strong>Communication skills</strong></p>
<ul>
<li>Strong written and verbal English communication</li>
<li>Ability to explain technical issues clearly to non-technical users</li>
<li>Strong multitasking and organizational skills</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>CompTIA A+ or Network+ certifications</li>
<li>Experience supporting:</li>
<ul>
<li>APIs</li>
<li>SaaS integrations</li>
<li>Cloud-based platforms</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<li>Background in:</li>
<ul>
<li>SaaS</li>
<li>IT services</li>
<li>Technical customer support</li>
</ul>
</ul>
<h4>Tools & platforms</h4>
<ul>
<li>Zendesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
<li>SaaS & cloud-based platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review support queues and prioritize urgent tickets</li>
<li>Troubleshoot SaaS and technical support requests</li>
<li>Resolve customer and internal system issues</li>
<li>Escalate complex problems with detailed documentation</li>
<li>Update FAQs and support documentation</li>
<li>Collaborate with engineering and product teams on bugs and improvements</li>
<li>Monitor support metrics and identify recurring issues</li>
</ul>
<p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>First response time (FRT) within SLA</li>
<li>First contact resolution (FCR) rate</li>
<li>Reduced average resolution time (ART)</li>
<li>Customer satisfaction (CSAT) scores</li>
<li>Reduced recurring ticket volume</li>
<li>Consistently updated documentation and knowledge base quality</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Exposure to modern SaaS and support environments</li>
<li>Opportunity to work with:</li>
<ul>
<li>Support systems</li>
<li>Monitoring tools</li>
<li>Cloud platforms</li>
<li>Technical troubleshooting workflows</li>
</ul>
<li>Strong growth path into:</li>
<ul>
<li>Tier 2 Support</li>
<li>Systems Administration</li>
<li>DevOps</li>
<li>Customer Success Engineering</li>
</ul>
<li>Remote flexibility with collaborative technical teams</li>
<li>Opportunity to improve systems, documentation, and support operations</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with Pavago recruiter</li>
<li>Practical troubleshooting exercise</li>
<li>Client interview with support / engineering leadership</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Enjoy solving technical problems</li>
<li>Thrive in customer-facing support environments</li>
<li>Communicate clearly under pressure</li>
<li>Want hands-on experience with SaaS and technical systems</li>
</ul>
<p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>
Oman - Oman
<p><h4>Position type</h4>
<p>Full-time, remote</p>
<h4>Working hours</h4>
<p>EST business hours</p>
<h4>About the role</h4>
<p>Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.</p>
<p>This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.</p>
<h4>Responsibilities</h4>
<p><strong>Candidate sourcing & recruitment</strong><br>
Create and publish engaging job postings across multiple hiring platforms.<br>
Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.<br>
Review applications and conduct initial candidate screenings.<br>
Build and maintain strong talent pipelines for current and future hiring needs.<br>
Identify passive candidates through proactive sourcing strategies.</p>
<p><strong>Candidate assessment & interviewing</strong><br>
Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.<br>
Assess candidate suitability based on client requirements.<br>
Prepare comprehensive interview evaluations and hiring recommendations.<br>
Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.</p>
<p><strong>Interview coordination</strong><br>
Coordinate interviews between candidates and hiring managers.<br>
Manage interview scheduling and ensure a smooth recruitment experience.<br>
Maintain regular communication with candidates throughout every stage of the hiring process.<br>
Provide timely updates and feedback whenever possible.</p>
<p><strong>Client collaboration</strong><br>
Develop a strong understanding of each client's hiring requirements, business goals, and company culture.<br>
Work closely with internal stakeholders to refine candidate profiles and hiring strategies.<br>
Deliver exceptional client service by presenting highly qualified candidates efficiently.</p>
<p><strong>Recruitment operations</strong><br>
Maintain accurate candidate records within the applicant tracking system (ATS).<br>
Keep recruitment pipelines organized and up to date.<br>
Support onboarding activities to ensure a seamless transition for successful candidates.<br>
Continuously improve recruitment workflows and sourcing strategies.</p>
<h4>What makes you a strong fit</h4>
<p>You genuinely enjoy connecting talented people with great career opportunities.<br>
You are highly organized and can manage multiple hiring processes simultaneously.<br>
You communicate confidently with candidates, clients, and internal stakeholders.<br>
You proactively solve recruitment challenges instead of waiting for direction.<br>
You take ownership of your roles and consistently deliver results.<br>
You thrive in a remote, fast-paced, and collaborative environment.</p>
<h4>Required experience & skills</h4>
<p><strong>Must-have</strong><br>
Previous experience in talent acquisition, recruitment, or a similar hiring role.<br>
Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.<br>
Excellent verbal and written English communication skills.<br>
Experience conducting structured candidate interviews.<br>
Ability to evaluate candidate qualifications and cultural fit.<br>
Strong organizational and time-management skills.<br>
Experience coordinating multiple recruitment processes simultaneously.<br>
Familiarity with applicant tracking systems (ATS) and recruitment platforms.<br>
Proficiency with video conferencing tools for remote interviews.<br>
Ability to work independently while managing competing priorities.</p>
<p><strong>Nice-to-have</strong><br>
Bachelor's degree in business, human resources, or a related field.<br>
Experience recruiting for remote or international positions.<br>
Experience working in a recruitment agency or staffing environment.<br>
Knowledge of boolean search and advanced sourcing techniques.<br>
Experience recruiting across multiple industries and functional roles.</p>
<h4>What does a typical day look like?</h4>
<p>Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.</p>
<p>You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.</p>
<p>Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.</p>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Time-to-fill</li>
<li>Quality of candidates submitted</li>
<li>Interview-to-offer ratio</li>
<li>Candidate response rate</li>
<li>Client satisfaction</li>
<li>ATS data accuracy</li>
<li>Candidate experience</li>
<li>Offer acceptance rate</li>
</ul>
<h4>You are the right person if...</h4>
<p>You enjoy building relationships with people.<br>
You are naturally curious and know how to uncover great talent.<br>
You can confidently assess candidates through structured interviews.<br>
You stay organized even while managing multiple open roles.<br>
You are proactive, resourceful, and accountable.<br>
You enjoy working in a fast-moving recruitment environment.</p>
<h4>Interview process</h4>
<ul>
<li>Initial recruiter screening</li>
<li>Video interview</li>
<li>Final team interview</li>
<li>Background & reference checks</li>
<li>Offer stage</li>
</ul></p><p></p>
Oman - Oman
<p><h4>Position type</h4>
<p>Full-time, remote</p>
<h4>Working hours</h4>
<p>EST business hours</p>
<h4>About the role</h4>
<p>Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.</p>
<p>This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.</p>
<h4>Responsibilities</h4>
<p><strong>Candidate sourcing & recruitment</strong><br>
Create and publish engaging job postings across multiple hiring platforms.<br>
Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.<br>
Review applications and conduct initial candidate screenings.<br>
Build and maintain strong talent pipelines for current and future hiring needs.<br>
Identify passive candidates through proactive sourcing strategies.</p>
<p><strong>Candidate assessment & interviewing</strong><br>
Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.<br>
Assess candidate suitability based on client requirements.<br>
Prepare comprehensive interview evaluations and hiring recommendations.<br>
Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.</p>
<p><strong>Interview coordination</strong><br>
Coordinate interviews between candidates and hiring managers.<br>
Manage interview scheduling and ensure a smooth recruitment experience.<br>
Maintain regular communication with candidates throughout every stage of the hiring process.<br>
Provide timely updates and feedback whenever possible.</p>
<p><strong>Client collaboration</strong><br>
Develop a strong understanding of each client's hiring requirements, business goals, and company culture.<br>
Work closely with internal stakeholders to refine candidate profiles and hiring strategies.<br>
Deliver exceptional client service by presenting highly qualified candidates efficiently.</p>
<p><strong>Recruitment operations</strong><br>
Maintain accurate candidate records within the applicant tracking system (ATS).<br>
Keep recruitment pipelines organized and up to date.<br>
Support onboarding activities to ensure a seamless transition for successful candidates.<br>
Continuously improve recruitment workflows and sourcing strategies.</p>
<h4>What makes you a strong fit</h4>
<p>You genuinely enjoy connecting talented people with great career opportunities.<br>
You are highly organized and can manage multiple hiring processes simultaneously.<br>
You communicate confidently with candidates, clients, and internal stakeholders.<br>
You proactively solve recruitment challenges instead of waiting for direction.<br>
You take ownership of your roles and consistently deliver results.<br>
You thrive in a remote, fast-paced, and collaborative environment.</p>
<h4>Required experience & skills</h4>
<p><strong>Must-have</strong><br>
Previous experience in talent acquisition, recruitment, or a similar hiring role.<br>
Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.<br>
Excellent verbal and written English communication skills.<br>
Experience conducting structured candidate interviews.<br>
Ability to evaluate candidate qualifications and cultural fit.<br>
Strong organizational and time-management skills.<br>
Experience coordinating multiple recruitment processes simultaneously.<br>
Familiarity with applicant tracking systems (ATS) and recruitment platforms.<br>
Proficiency with video conferencing tools for remote interviews.<br>
Ability to work independently while managing competing priorities.</p>
<p><strong>Nice-to-have</strong><br>
Bachelor's degree in business, human resources, or a related field.<br>
Experience recruiting for remote or international positions.<br>
Experience working in a recruitment agency or staffing environment.<br>
Knowledge of boolean search and advanced sourcing techniques.<br>
Experience recruiting across multiple industries and functional roles.</p>
<h4>What does a typical day look like?</h4>
<p>Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.</p>
<p>You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.</p>
<p>Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.</p>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Time-to-fill</li>
<li>Quality of candidates submitted</li>
<li>Interview-to-offer ratio</li>
<li>Candidate response rate</li>
<li>Client satisfaction</li>
<li>ATS data accuracy</li>
<li>Candidate experience</li>
<li>Offer acceptance rate</li>
</ul>
<h4>You are the right person if...</h4>
<p>You enjoy building relationships with people.<br>
You are naturally curious and know how to uncover great talent.<br>
You can confidently assess candidates through structured interviews.<br>
You stay organized even while managing multiple open roles.<br>
You are proactive, resourceful, and accountable.<br>
You enjoy working in a fast-moving recruitment environment.</p>
<h4>Interview process</h4>
<ul>
<li>Initial recruiter screening</li>
<li>Video interview</li>
<li>Final team interview</li>
<li>Background & reference checks</li>
<li>Offer stage</li>
</ul></p><p></p>
Oman - Oman
<p><h4>About the role</h4>
<p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.</p>
<p>This is not a passive account management role.</p>
<p>You will be directly responsible for:</p>
<ul>
<li>Cold email campaign performance,</li>
<li>Inbox placement,</li>
<li>Deliverability troubleshooting,</li>
<li>Campaign optimization,</li>
<li>Client communication,</li>
<li>And retention.</li>
</ul>
<p>You’ll work closely with:</p>
<ul>
<li>The founder,</li>
<li>Outreach team,</li>
<li>Developers,</li>
<li>And operations</li>
</ul>
<p>To ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p>
<p>If you understand cold email beyond basic outreach — including:</p>
<ul>
<li>Infrastructure,</li>
<li>Warm-up,</li>
<li>Deliverability,</li>
<li>Copy performance,</li>
<li>Inbox health,</li>
<li>And campaign optimization —</li>
</ul>
<p>This role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Client campaign ownership</strong></p>
<ul>
<li>Act as the primary point of contact for 20–30 active clients</li>
<li>Lead client check-ins and performance conversations</li>
<li>Manage client expectations and campaign updates</li>
<li>Build strong long-term client relationships</li>
<li>Proactively identify risks and prevent churn before issues escalate</li>
</ul>
<p><strong>Cold email campaign performance</strong></p>
<ul>
<li>Diagnose and optimize underperforming campaigns</li>
<li>Troubleshoot:</li>
<ul>
<li>Deliverability issues</li>
<li>Inbox placement problems</li>
<li>Domain health</li>
<li>Spam issues</li>
<li>List quality concerns</li>
<li>Low reply rates</li>
</ul>
<li>Review and optimize:</li>
<ul>
<li>Subject lines</li>
<li>Messaging</li>
<li>Sequencing</li>
<li>Personalization</li>
</ul>
<li>Quality-check campaigns before launch</li>
<li>Continuously improve campaign performance and outcomes</li>
</ul>
<p><strong>Deliverability & infrastructure</strong></p>
<ul>
<li>Manage and optimize:</li>
<ul>
<li>Warm-up systems</li>
<li>Inbox reputation</li>
<li>Sending domains</li>
<li>DNS setup</li>
<li>SPF/DKIM/DMARC</li>
</ul>
<li>Understand how inbox placement impacts results</li>
<li>Troubleshoot technical campaign issues independently when possible</li>
<li>Collaborate with technical teams on infrastructure and automation improvements</li>
</ul>
<p><strong>Copywriting & messaging optimization</strong></p>
<ul>
<li>Personally write and refine cold email copy</li>
<li>Improve:</li>
<ul>
<li>Open rates</li>
<li>Reply rates</li>
<li>Positive response rates</li>
</ul>
<li>Test and iterate messaging based on campaign data</li>
<li>Balance personalization with scalability</li>
</ul>
<p><strong>Processes, SOPs & scaling operations</strong></p>
<ul>
<li>Build and improve delivery documentation and playbooks</li>
<li>Maintain organized workflows and campaign tracking</li>
<li>Track:</li>
<ul>
<li>SLAs</li>
<li>Client health</li>
<li>Campaign metrics</li>
<li>Operational performance</li>
</ul>
<li>Help create scalable systems as the company grows</li>
</ul>
<p><strong>Cross-functional collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Developers</li>
<li>Infrastructure teams</li>
<li>Outreach specialists</li>
<li>Leadership</li>
</ul>
<li>Coordinate campaign execution and troubleshooting</li>
<li>Report directly to the founder on:</li>
<ul>
<li>Campaign performance</li>
<li>Client risks</li>
<li>Retention concerns</li>
<li>Operational improvements</li>
</ul>
</ul>
<h4>Required experience & skills</h4>
<ul>
<li>Experience inside:</li>
<ul>
<li>Cold email agencies</li>
<li>Lead generation companies</li>
<li>Outbound sales environments</li>
<li>Startup operations</li>
</ul>
<li>Strong hands-on expertise in:</li>
<ul>
<li>Cold email strategy</li>
<li>Deliverability</li>
<li>Inbox placement</li>
<li>Warm-up systems</li>
<li>Outbound infrastructure</li>
</ul>
<li>Strong copywriting ability for outbound campaigns</li>
<li>Experience troubleshooting:</li>
<ul>
<li>Spam issues</li>
<li>Domain reputation</li>
<li>Low-performing campaigns</li>
</ul>
<li>Technical understanding of:</li>
<ul>
<li>APIs</li>
<li>Automations</li>
<li>Workflows</li>
<li>Outbound systems</li>
</ul>
<li>Daily practical use of:</li>
<ul>
<li>AI tools</li>
<li>ChatGPT</li>
<li>Claude</li>
<li>Automation workflows</li>
</ul>
<li>Strong communication and client management skills</li>
<li>Comfortable operating independently in fast-moving environments</li>
</ul>
<h4>Nice-to-have experience</h4>
<ul>
<li>Experience with:</li>
<ul>
<li>Instantly</li>
<li>Smartlead</li>
<li>Clay</li>
<li>Apollo</li>
<li>Lemlist</li>
<li>Outreach</li>
<li>HubSpot</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Zapier</li>
<li>Make</li>
<li>Webhooks</li>
<li>Automation systems</li>
</ul>
<li>Experience scaling outbound systems for startups or agencies</li>
<li>Background in SaaS or lead generation environments</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You take ownership instead of waiting for instructions</li>
<li>You thrive in startup environments where systems evolve quickly</li>
<li>You focus on execution, results, and performance</li>
<li>You understand that deliverability is just as important as copy</li>
<li>You communicate confidently with founders and executives</li>
<li>You can troubleshoot both technical and operational campaign issues</li>
<li>You care deeply about client outcomes and retention</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review campaign performance dashboards and inbox health</li>
<li>Troubleshoot deliverability or reply-rate issues</li>
<li>Optimize copy, targeting, and sequencing</li>
<li>Join client calls and provide performance updates</li>
<li>Coordinate with outreach and technical teams</li>
<li>Launch and QA new campaigns</li>
<li>Monitor domain reputation and warm-up systems</li>
<li>Update SOPs and operational tracking systems</li>
</ul>
<p>In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>Client retention and churn reduction</li>
<li>Inbox placement and deliverability rates</li>
<li>Campaign reply and conversion performance</li>
<li>Client satisfaction and relationship health</li>
<li>SLA adherence and operational consistency</li>
<li>Overall impact on client campaign results</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and direct impact on client outcomes</li>
<li>Work closely with startup leadership and technical teams</li>
<li>Blend of:</li>
<ul>
<li>Deliverability</li>
<li>Operations</li>
<li>Client management</li>
<li>Outbound strategy</li>
<li>Copywriting</li>
</ul>
<li>Opportunity to help scale outbound systems and processes</li>
<li>Fast-moving environment with strong growth opportunities</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening</li>
<li>Interview with founder</li>
<li>Final discussion</li>
<li>Offer & onboarding</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Understand cold email deeply,</li>
<li>Know how to improve deliverability and campaign performance,</li>
<li>Thrive in startup environments,</li>
<li>And enjoy owning client outcomes from end to end,</li>
</ul>
<p>This role is a strong fit for you.</p></p><p></p>