Security Supervisor Jobs in Oman
868 Jobs Found
Confidential
Oman - muscat
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>POSITION SUMMARY</strong><br>The Group Chief Executive Officer (GCEO) provides strategic leadership, direction, and oversight across ITHCA Group and its portfolio of subsidiaries, investees, and joint ventures. The GCEO s mandate is to develop new industries in the technology and digital economy sector in a financially sustainable manner building a portfolio of long-term, strategically significant investments that advance Oman Vision 2040 and the national digital economy, in alignment with OIA s strategic direction. Reporting directly to the Board of Directors, the GCEO is responsible for defining and executing the Group s vision, investment strategy, and operating plans; ensuring robust governance and accountability; originating and managing strategic partnerships; optimizing portfolio value and returns; and positioning ITHCA as Oman s leading platform for participation in future emerging-technology value chains, in close coordination with the Oman Investment Authority (OIA) and key stakeholders. The role requires a visionary, results-oriented investor-leader who governs through strategy, capital allocation, and oversight, with a focus on creating new industries for Oman in the technology and digital-economy sector empowering subsidiaries and investees with operational autonomy within an agreed framework rather than intervening directly in day-to-day operations and who integrates commercial returns with national impact, innovation, and digital sovereignty. Accountability is clearly delineated: the GCEO is accountable for portfolio performance, strategic direction, and capital allocation, while subsidiary CEOs remain accountable for the operational execution of their respective businesses.</p><p><strong>KEY RESPONSIBILITIES:</strong></p><p><strong>Strategic Leadership and Governance</strong><br>Define and articulate ITHCA s vision, mission, and long-term investment strategy in alignment with national technology and digital-economy priorities, OIA s direction, and the guidance of the Board. Lead the preparation and execution of annual business and operating plans, ensuring effective performance against approved budgets and KPIs. Establish and enforce group-wide governance frameworks, policies, compliance systems, and accountability mechanisms across all subsidiaries, investees, and joint ventures. Secure strategic alignment between the Group, OIA, and the Board on all major investment, divestment, and capital decisions. Ensure transparency and timely reporting to the Board and its committees, including Executive, Audit & Risk, and Investment committees.</p><p><strong>Portfolio Value Creation and Operational Governance</strong><br>Develop and execute portfolio value-creation initiatives to improve operational performance, commercial growth, technology capabilities, and enterprise value across the Group. Govern through a holding-company model providing strategic guidance, oversight, and direction while empowering portfolio companies with operational autonomy within an agreed framework. Exercise shareholder oversight through subsidiary Boards, governance frameworks, and performance management. Monitor the strategic, financial, and operational performance of subsidiaries, investees, and joint ventures against approved KPIs (e.g., ROI, EBITDA), intervening only where performance or risk thresholds require. Identify, enable, and leverage synergies, economies of scale, and best practice sharing across the Group and its portfolio. Establish a clear delegation of authority so that operational decisions sit with subsidiary leadership while strategic, investment, and capital decisions are governed at Group level. Ensure consistent group-wide standards for risk management, cybersecurity, due diligence, and quality of investment execution.</p><p><strong>Portfolio, Investment and Financial Stewardship</strong><br>Define the Group s investment thesis and lead portfolio construction across long-term, strategically significant technology and emerging technology assets. Lead the origination, strategic analysis, and execution of major acquisitions, divestments, and entry/exit decisions, providing formal recommendations to the Board / Investment Committee for approval. Govern portfolio-level capital allocation with disciplined, risk-adjusted return criteria; review and challenge asset-level business plans and significant capital requests for alignment with the overarching portfolio strategy. Develop and execute divestment and exit strategies including IPOs, private placements, strategic partnerships, and portfolio restructuring to recycle capital and maximize long-term portfolio value. Establish the financial framework, risk appetite, and return hurdles for all investments, ensuring capital is deployed in line with the approved strategy and long-term value-creation plan. Ensure rigorous due diligence on all investments, with accurate financial reporting and compliance against agreed KPIs, budgets, and governance standards.</p><p><strong>Partnerships and Ecosystem Development</strong><br>Originate and manage strategic partnerships, joint ventures, and alliances with international and local investors, technology operators, and government stakeholders. Strengthen public private partnerships that expand Oman s technology and emerging technology footprint and attract foreign direct investment, technology transfer, and localization. Build and maintain trusted relationships with OIA, government ministries and agencies (at Director-General and Ministerial level), regulators, financial institutions, and global technology leaders. Position ITHCA as the partner of choice for locating emerging-technology capabilities and value chains within the Sultanate.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience:</h2><p><strong>Education</strong><br>Advanced degree in Business Administration, Finance, Economics, Technology, or a related field; an MBA or equivalent postgraduate qualification is strongly preferred. A professional finance/investment qualification (e.g., CFA or CAIA) is advantageous. Additional certifications in corporate governance, leadership, or sustainability (ESG) are advantageous.</p><p><strong>Experience</strong><br>At least 18 years of progressive executive experience, including a senior C-Suite or Group CEO capacity, spanning investment management, technology M&A, strategy, and executive leadership. Demonstrated record in managing complex matrix relationships across multiple business entities. Experience engaging with senior government stakeholders, regulators, and commercial partners, preferably at Ministerial or equivalent level. Track record in portfolio management, capital allocation, and securing partnerships, joint ventures, and large-scale investment programs. Management experience in a holding or investment company is strongly desirable. Strong governance experience, including regular engagement with Board committees. Track record in organizational transformation, change management, and leadership development.</p><h2>Skills and Competencies:</h2><p><strong>Functional Competencies</strong><br>Portfolio management and portfolio construction. Capital allocation, corporate finance, and risk-adjusted return management. Investment governance and enterprise risk management. Technology investment and portfolio value creation. Building digital and technology industries and ecosystems. Public private partnerships and senior stakeholder management. Board and corporate governance. Transformation and change leadership.</p><p><strong>Behavioural Competencies</strong><br>Visionary, decisive, and inspirational leadership. Strong interpersonal, negotiation, and stakeholder-management skills. Flexibility, adaptability, creativity, and innovation. High resilience and sound judgment under pressure, with strong public representation and advocacy skills.</p><p></p></section>
Confidential
Oman - Oman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job title VP TSD Grade Stream Downstream Function TSD-OQ8 Location Duqm Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to COO OQ8 Direct reports Job purpose Manages, planning and organizing the implementation of the Technical Support Services & Quality Assurance at OQ8 by delegated authority from OQ8 COO direction & scope, as Technical Service provider of Technical services (asset integrity, engineering, process optimization, projects, laboratory) to deliver all services (technical / management advice/ support) for the support of downstream business objectives & ultimate technical Authority for the standards of asset integrity, discipline engineering (mechanical, electrical, instrumentation, civil), project engineering, process engineering, and laboratory) and Custodian of the Design and Engineering practices and Process Licenses, in a matrix organization that encompasses with the vertical line and in partnership with the different owner of assets to deliver effective (quality) and efficient (cost) services to Asset Owners to meet OMT objectives based on short business plans & long term strategy, advises and support including the verification of the specifications for process materials, chemicals, catalyst, utilities for Operations, process owner of XOW (Operating Window), RBI (Risk Based Inspection), MOC (Management of Change), SIL/SIS, (Safeguarding Instrumented Systems), PVP (Project Value Processes), AI/PSM (Asset Integrity Management) and associated tools/systems and SAP PS (SAP Projects) to support the gross margin and profitability with a sufficient organizational capability for business continuity while identifying & developing talent people to as feeder for TSD talent pipeline; in order to ensure the efficient quality and value added services to OQ8 customers, give the effective engineer solutions and commit the technical requirements to optimize business performance and in turn profitability, reinforcing a culture of safety compliance, facilities, operations and activities in terms of Industry best international practices and provide a safe working environment for OQ8 operations.</p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values & Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, HSE standards, Oman s government & other legal justification s, and best international practices in consonance with national objectives. Strategy</p><p>Develop the departmental strategy in line with the functional strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across TSD Services.</p><p>Ensure that departmental strategies and related strategic plans are developed and implemented, which are aligned with the vision and mission of TSD Services.</p><p>Enhance, grow strategy targets to improve the operational and therewith business efficiency of the current asset base ( Achieve ), focuses on the acronym RITE.</p><p>Process Engineering</p><p>Lead the development, implementation and continuous improvement of process engineering including the assessment and resolution of complex operational problems in OQ8 assets related with process optimization / process control and product quality, including the analysis, data, identifying areas for improvement, and implementing changes to optimize production,</p><p>Provide oversight of work undertaken by the Process Optimisation unit, with regard to identifying methods/areas of improvement to processes and equipment by reviewing plans as supplied by the Unit Head and maintaining high-level contact with the Supply Chain function in order to lower operating costs and maximise profitability.</p><br><br><p>Continuous Improvement: Work on continuous improvement initiatives, employing methodologies like Six Sigma or Lean, to enhance overall process efficiency and reduce waste.</p><br><br><p>Process Simulation: Utilize process simulation software to model different scenarios and assess the impact of process changes before implementation.</p><p>Process Control & Optimization</p><p>Ensure the proper application of various techniques, technologies, and strategies to maintain, optimize, and enhance the efficiency, safety, and reliability of refining processes.</p><p>Ensures the Real-time Monitoring suing advanced sensors and monitoring tools to track various parameters such as temperature, pressure, flow rates, and chemical compositions in real-time.</p><p>Ensures the proper identification of inefficiencies and optimize process parameters to improve product yield, quality, and energy efficiency.</p><p>Manage and optimize OQ8 Units / processes using DCS, which allows centralized control of various units and equipment.</p><p>Implement Advanced Process Control (APC) strategies to automate complex control algorithms, enabling precise control over critical variables.</p><p>Evaluate and optimize alarm systems to reduce alarm fatigue and ensure operators can effectively respond to critical alarms.</p><p>Ensures that Process control not only optimized for efficiency but also adhere to safety protocols and regulatory requirements by leading the implementation of advanced control strategies, monitoring systems, and safety measures, for OQ8 assets to operate reliably, safely, and cost-effectively, contributing to their overall success.</p><p>Ensures the proper measures of the effectiveness of a Safety Instrumented within a Safety Instrumented System (SIS) to reduce the risk associated with a specific hazard providing a layer of protection to prevent accidents, considering the sensors, logic solvers, and final control elements that act to bring the process to a safe state when necessary, mitigating risks to personnel, the environment, and equipment.</p><p>Laboratory Services</p><p>Oversees the provision of Laboratory services for TSD considering technical standards / codes / culture of safety compliance and quality improvement, to support the overall safe smooth and reliable operations.</p><p>Comply with license to operate requirements with integrity, availability /utilization, energy consumption, cost, emergency response, and product(s).</p><p>Asset Integrity Services.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum qualification required is a Bachelors degree in Engineering of Chemistry Language requirements Excellent knowledge of written, read, and spoken English (required)) Background and experience Competencies and skills 16 years of relevant experience from technical, process engineering, control & optimization, engineering, engineering, engineering, reliability, integrity and lab services within the oil and gas industry with minimum 10 years experience in leadership roles.</p><p>Knowledge and experience working across all the verticals within Technical Services and Quality Assurance.</p><p>Previous experience of managing one of these verticals</p><p>Demonstrable competency in strategic planning and business development</p><p>Working knowledge of data analysis and performance/operation metrics</p><p>Working knowledge of IT/Business infrastructure and MS Office</p><p>Experience working in blue-chip Oil and Gas Companies.</p><p>Very high levels of leadership skills, with a track record of successful management in the Power & Energy sector subject to change in a competitive market environment.</p><p>An understanding of the dynamic of Omani Refinery sector is desirable and the factors influencing its direction and development.</p><p>Outstanding organizational and leadership abilities</p><p>Excellent interpersonal and public speaking skills</p><p>Aptitude in decision-making and problem-solving</p><p>Advanced skills in MS Office and professional accounting software (Competent IT skills).</p><p>Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly</p><p>Leadership skills, including the ability to manage time effectively and handle both internal and external conflicts</p><p>Demonstrate responsibility for profit management in a large geographically disperses organization with business divisions.</p><p>Must be capable of working in a professional team environment and liaise with external parties and stakeholders.</p><p>Excellent communication and personal skills,</p><p></p></section>
Confidential
Oman - muscat
<p><h4>Description</h4>
<p>The opportunity</p>
<p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027, designed to operate as a regulated financial market infrastructure from day one.</p>
<p>This is one of the two most important hires the organisation will make. We are not looking for a process-led project administrator. We are looking for a delivery-obsessed operator who hustles for outcomes, pushes the organisation when it needs pushing, and knows precisely when to escalate and pull in support rather than letting an issue fester. The project manager forms a tight core delivery unit with the programme director and the product owner, and is accountable for the end-to-end internal delivery of the platform and the operating model that surrounds it.</p>
<p>What the role covers</p>
<ul>
<li>Owning the integrated delivery plan across design, build, test, operational readiness, and regulatory submission readiness; driving it relentlessly</li>
<li>Sequencing work across technology, operations, risk, data, corporate services, and the build vendor; identifying dependencies and blockers early and resolving or escalating fast</li>
<li>Owning the build CAPEX and OPEX budgets; tracking actual against forecast and bringing options, not just problems, to the programme director</li>
<li>Chairing the weekly delivery forum and programme risk forum; running the programme governance rhythm from daily stand-ups through to quarterly board updates</li>
<li>Setting and upholding the quality bar at each stage gate across the programme</li>
<li>Line managing the programme office executive, business analysts, test manager, and testing team</li>
<li>Providing candid, evidenced delivery reporting to the programme director and board</li>
</ul>
<p>Requirements</p>
<p>Who we are looking for</p>
<p>At least 12 years in programme or project management, with a minimum of seven years running large technology and operational change programmes in financial services. Direct, demonstrable experience personally leading a programme of comparable scale and complexity from a standing start: this is non-negotiable. Domain credibility in financial market infrastructure (CSD, CCP, exchange, or payment system) or capital markets platform delivery; able to speak the language of settlement, custody, clearing, and post-trade fluently. A track record of delivering against fixed regulatory or external deadlines. Recognised qualification: PMP, PRINCE2 Practitioner, MSP, or equivalent. Fluent in English.</p>
<p>Experience working with global system integrators or major financial services build vendors is an advantage. So is familiarity with CPMI-IOSCO Principles for Financial Market Infrastructures and Arabic language skills.</p>
<p>What this is</p>
<p>The post-holder must be able to walk into rooms with vendors, regulators, advisors, and senior stakeholders and command respect from day one. Authority here comes from competence and credibility, not title. If you have genuinely led a regulated platform build of comparable weight from a standing start, and you have the drive and composure to do it again in a fast-moving greenfield environment, this is worth a conversation.</p></p><p></p>
Confidential
Oman - muscat
<p><h4>Description</h4>
<p>The opportunity</p>
<p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027, designed to operate as a regulated financial market infrastructure from day one.</p>
<p>This is one of the two most important hires the organisation will make. We are not looking for a process-led project administrator. We are looking for a delivery-obsessed operator who hustles for outcomes, pushes the organisation when it needs pushing, and knows precisely when to escalate and pull in support rather than letting an issue fester. The project manager forms a tight core delivery unit with the programme director and the product owner, and is accountable for the end-to-end internal delivery of the platform and the operating model that surrounds it.</p>
<p>What the role covers</p>
<ul>
<li>Owning the integrated delivery plan across design, build, test, operational readiness, and regulatory submission readiness; driving it relentlessly</li>
<li>Sequencing work across technology, operations, risk, data, corporate services, and the build vendor; identifying dependencies and blockers early and resolving or escalating fast</li>
<li>Owning the build CAPEX and OPEX budgets; tracking actual against forecast and bringing options, not just problems, to the programme director</li>
<li>Chairing the weekly delivery forum and programme risk forum; running the programme governance rhythm from daily stand-ups through to quarterly board updates</li>
<li>Setting and upholding the quality bar at each stage gate across the programme</li>
<li>Line managing the programme office executive, business analysts, test manager, and testing team</li>
<li>Providing candid, evidenced delivery reporting to the programme director and board</li>
</ul>
<p>Requirements</p>
<p>Who we are looking for</p>
<p>At least 12 years in programme or project management, with a minimum of seven years running large technology and operational change programmes in financial services. Direct, demonstrable experience personally leading a programme of comparable scale and complexity from a standing start: this is non-negotiable. Domain credibility in financial market infrastructure (CSD, CCP, exchange, or payment system) or capital markets platform delivery; able to speak the language of settlement, custody, clearing, and post-trade fluently. A track record of delivering against fixed regulatory or external deadlines. Recognised qualification: PMP, PRINCE2 Practitioner, MSP, or equivalent. Fluent in English.</p>
<p>Experience working with global system integrators or major financial services build vendors is an advantage. So is familiarity with CPMI-IOSCO Principles for Financial Market Infrastructures and Arabic language skills.</p>
<p>What this is</p>
<p>The post-holder must be able to walk into rooms with vendors, regulators, advisors, and senior stakeholders and command respect from day one. Authority here comes from competence and credibility, not title. If you have genuinely led a regulated platform build of comparable weight from a standing start, and you have the drive and composure to do it again in a fast-moving greenfield environment, this is worth a conversation.</p></p><p></p>
Confidential
Oman - muscat
<p><h4>Description</h4>
<p>The opportunity</p>
<p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p>
<p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p>
<p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p>
<h4>What the role covers</h4>
<ul>
<li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li>
<li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li>
<li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li>
<li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li>
<li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li>
<li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li>
<li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li>
<li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li>
</ul>
<h4>Requirements</h4>
<h4>Who we are looking for</h4>
<ul>
<li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li>
<li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li>
<li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li>
<li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li>
</ul>
<h4>What this is</h4>
<p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>
Confidential
Oman - muscat
<p><h4>Description</h4>
<p>The opportunity</p>
<p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p>
<p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p>
<p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p>
<h4>What the role covers</h4>
<ul>
<li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li>
<li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li>
<li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li>
<li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li>
<li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li>
<li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li>
<li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li>
<li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li>
</ul>
<h4>Requirements</h4>
<h4>Who we are looking for</h4>
<ul>
<li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li>
<li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li>
<li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li>
<li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li>
</ul>
<h4>What this is</h4>
<p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>
Confidential
Oman - Oman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsible for the day-to-day operations of the Branch in terms of ensuring that all transactions processed at the Branch are authentic, accurate and in accordance with the operational policies and procedures. And to implements the relationship management concept through cross sales of e-channels and is the first point of contact.</p><p><strong>Principal Accountabilities</strong></p><ul><li>Approve transactions in the system within assigned authorization limits.</li><li>Ensuring that policies and procedures are properly and uniformly implemented in the branch so as to avoid adverse comment from Operations / Audit / Quality functions</li><li>Pro-actively responds to customer enquiries concerning the bank, its products and services with an objective on converting a significant percentage of enquiries into sales and customer retention</li><li>Monitor branch MIS on a regular basis to identify potential areas of fraud and unacceptable risk exposure.(This may include but not limited to overdrafts, unusual account activity, teller settlement differences, and other branch-specific reports).</li><li>Tactical planning of staff utilisation based on branch customer traffic and work load at any given point of time to meet with customer service norms and service levels.</li><li>Concurrently, perform various human resource management and administrative activities, including job assignments, scheduling leave, counselling, and training on all new procedures introduced from time to time.</li><li>Responsible for the supervising the Tellers, Chief Teller, Service Ambassador and their work.</li><li>Ensuring the reconciliation of all branch suspense accounts ( general suspense account and FD suspense account ) and passing the necessary entries on the same day or latest by next working day</li><li>Month end GL balancing and updating in electronic register</li><li>Promoting & marketing of e- Channels ( Corporate credit cards, M banking, E banking, etc)</li><li>Audit control to ensure Green audit rating as far as Cash / remittance / Online banking / Credit card area</li><li>Responding to general customer queries immediately over phone / email as and when the same is received</li><li>Proactively coordinating with different stake holders in the Bank for speedy resolution of customer general queries / escalations</li><li>Act as relieving officer for Unit Head Branch Service.</li><li>Assessing and managing AML/CFT risk</li></ul><p><strong>Chief Teller Duties</strong></p><ul><li>Responsible for managing queuing at Teller counters by deploying additional staff temporarily or by diverting customers to alternate channels/counters as appropriate.</li><li>Authorize transactions of Tellers in the system as per delegated authority and review end of day reports for Tellers.</li><li>Ensures all cash related customer issues/complaints are resolved satisfactorily.</li><li>Ensures documentation as per policies in respect of cash transactions.</li><li>Updates and trains staff on any system enhancement and procedural changes pertaining to cash transactions</li><li>Serve as the Product champion for all Remittance products, Cash Management services and ATM services and disseminate information to all the Tellers.</li><li>Performs the duties of Teller in case of emergencies/requirements communicated by the Service Manager.</li><li>ATM /CDM Related Function till ATM/CDM Centralization.</li><li>Acts as co-custodian for cash in the vault, ATM Cash, Travelers Cheques, Drafts, Teller Box and all securities held in the Branch Vault.</li><li>Ensures that cash in hand (Teller & Vault) is balanced on a daily basis and ATM cash is balanced on a regular basis.</li><li>Reviews Cash/ ATM Cash related suspense accounts on a regular basis to ensure overdue items are addressed appropriately</li><li>Directly supervise the functions of the Tellers and Chief Tellers.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor in Banking/Accounting/Business</li><li>Around 5 years experience in a branch with exposure to different areas such as cash, loans, customer service etc.</li><li>Good knowledge of Bank products and services, operational policies and procedures</li><li>Good communication skills, interpersonal skills, tact, maturity and flexible approach</li><li>Knowledge of Banking systems and PC operations.</li><li>Management by Objectives (MBOs)</li><li>Service Management</li><li>Risk Management</li><li>Processing Goals</li><li>Quality Management</li></ul><p></p></section>
Oman
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Reviews and adjust systems and procedures in the kitchen to ensure their effectiveness.<br>• Develops, designs, or creates new menus and recipes based on standards or artistic contributions.<br>• Demonstrates knowledge of high quality food products, presentations and flavor.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures compliance with all applicable laws and regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Knows and implements brand’s Safety Standards.<br>• Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains purchasing, receiving and food storage standards.<br>• Operates and maintains all department equipment and reports malfunctions.<br>• Supports procedures for food & beverage portion and waste controls.<br>• Develop and implement environmentally friendly processes and procedures for food preparation, energy use and waste management in the restaurant.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Assists in determining how food should be presented and creates decorative food displays.<br>Leading Culinary Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Ensures and maintains the productivity level of employees.<br>• Ensures that menu items are prepared and presented according to use record standards.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.<br>• Leads shifts while personally preparing food items and executing requests based on required specifications.<br>Maintaining Culinary Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Schedules employees to business demands and tracks employee time and attendance.<br>• Understands the impact of departments operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Orders employee uniforms according to budget and ensures uniforms are properly inventoried and maintained.<br>• Reviews staffing levels to ensure that guest service, operational and financial objectives are met.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Handles guest problems and complaints.<br>• Strives to improve service performance.<br>• Helps employees receive on-going training to understand guest expectations.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Participates in training the Restaurant and Catering staff on menu items including ingredients, preparation methods and unique tastes.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>