CS Cart Jobs in Oman

<p>Provide technical support to staff and students, ensuring timely resolution of IT issues. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, projectors, and other IT equipment. Install, update, and maintain operating systems, software applications, and educational platforms. Support and maintain wired and wireless network infrastructure to ensure reliable connectivity. Provide technical support for Learning Management Systems (LMS) and other school information systems. Maintain computer laboratories, interactive displays, smart boards, and audiovisual equipment. Assist in implementing data backup, cybersecurity, and information security procedures. Monitor IT systems, diagnose hardware and software issues, and perform preventive maintenance. Manage user accounts, passwords, and access permissions in accordance with school policies. Maintain accurate documentation of technical issues, maintenance activities, and IT inventory. Coordinate with external vendors and service providers for equipment maintenance and technical support. Support the implementation of new technologies and IT projects across the school. Ensure compliance with school policies, safeguarding requirements, health and safety regulations, and IT security standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional IT certifications are preferred.</li><li>A valid IELTS certificate with an overall band score of at least 6.0 is required.</li><li>A minimum of three (3) years of experience in Information Technology and technical support.</li><li>Experience in troubleshooting and maintaining computers, printers, networks, and IT equipment.</li><li>Experience working in an educational institution or international school is preferred.</li><li>Excellent English communication skills, both written and spoken.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Experience in computer hardware and software installation, configuration, and troubleshooting.</li><li>Good understanding of networking concepts, including LAN/WAN, switches, routers, and wireless access points.</li><li>Knowledge of Microsoft 365 and Google Workspace administration.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Good organizational and time management skills.</li><li>Ability to work independently and collaboratively within a multicultural environment.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Purpose</p><p>The LIMS Application Technical Support role is responsible for providing technical and functional support for the Laboratory Information Management System (LIMS), ensuring smooth laboratory operations, accurate data processing, and effective system performance across laboratory workflows.</p><p>Key Responsibilities</p><ul><li>Provide first and second-level support for LIMS users and laboratory staff.</li><li>Troubleshoot and resolve LIMS application issues (functional and technical).</li><li>Support laboratory workflows including sample tracking, test results, and reporting processes.</li><li>Assist users in system navigation, data entry, and report generation.</li><li>Monitor system performance and report issues or inconsistencies.</li><li>Coordinate with IT and vendor teams to resolve complex system problems.</li><li>Support system configuration, updates, testing, and implementation of enhancements.</li><li>Ensure accuracy and integrity of laboratory data within the LIMS system.</li><li>Maintain user guides, system documentation, and support procedures.</li><li>Support training of laboratory staff and new users on LIMS usage.</li></ul><p>Working Conditions</p><p>Office and laboratory-based environment. May require coordination with laboratory staff and occasional support during system updates or operational activities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, Laboratory Science, Chemistry, Biology, or a related field.</p><h2>Experience</h2><p>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><h2>Technical Skills</h2><ul><li>Basic understanding of Laboratory Information Management Systems (LIMS).</li><li>Familiarity with laboratory workflows and sample management processes (advantage).</li><li>Basic knowledge of databases and reporting systems.</li><li>Troubleshooting and problem-solving skills.</li><li>Understanding of IT support and application systems.</li><li>Proficiency in Microsoft Office applications.</li></ul><h2>Soft Skills</h2><ul><li>Strong communication and teamwork abilities.</li><li>Attention to detail and accuracy (critical for laboratory data).</li><li>Good analytical and problem-solving skills.</li><li>Ability to follow procedures and work under supervision.</li><li>Willingness to learn laboratory systems and processes.</li></ul><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: Application Technical Support</p><p>Reports To: IT Applications Manager / Service Desk Manager</p><p>Job Details</p><p>Number of Vacancies: 4 Positions</p><p>Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>Job Purpose</p><p>The Application Technical Support role is responsible for providing technical assistance and functional support for business applications, ensuring smooth system operation, resolving user issues, and maintaining application performance across the organization.</p><p>Key Responsibilities</p><ul><li>Provide first and second-level support for business applications.</li><li>Troubleshoot and resolve application-related technical and functional issues.</li><li>Assist users in system navigation, data entry, and application processes.</li><li>Monitor application performance and report system issues or errors.</li><li>Coordinate with development and infrastructure teams to resolve complex issues.</li><li>Support application installation, configuration, and updates.</li><li>Assist in system testing, deployment, and enhancement activities.</li><li>Maintain application documentation, user guides, and support procedures.</li><li>Ensure data accuracy and proper system usage by end users.</li><li>Support training sessions and onboarding of new users.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.</li><li>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</li><li>Basic understanding of application support and software systems.</li><li>Familiarity with databases and basic SQL concepts (advantage).</li><li>Knowledge of Windows/Linux environments is an advantage.</li><li>Basic troubleshooting and problem-solving skills.</li><li>Understanding of IT service management processes.</li><li>Familiarity with Microsoft Office applications.</li><li>Strong communication and customer service skills.</li><li>Good analytical and problem-solving abilities.</li><li>Ability to work under supervision and follow procedures.</li><li>Attention to detail and accuracy.</li><li>Willingness to learn and adapt to new systems.</li><li>Office-based work environment. May require coordination with multiple departments and occasional support during system updates or incidents.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<p><strong>About FingTap Solutions</strong></p><p>FingTap Solutions is a European technology firm dedicated to delivering high-quality IT infrastructure and technical solutions globally.</p><p>&nbsp;</p><p><strong>Role Overview</strong></p><p>We are looking for experienced and hands-on Data Center / IT Support Engineers for a freelance work based in Muscat, Oman. In this role, you will play a critical part in our Data Center Installation Project, ensuring seamless execution, hardware setup, and network infrastructure deployment.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>Hardware &amp; Data Center Setup: Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements.</p><p>Network &amp; Infrastructure Support: Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure.</p><p>Diagnostics &amp; Maintenance: Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions.</p><p>Vendor &amp; Project Coordination: Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications.</p><p>Documentation: Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.</p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>IT Application Officer should be able to develop, manage, and troubleshoot computer programs. They identify and analyze IT problems and needs for the company and develop individual programs that make up software and assemble those programs in a way that meets company needs. Moreover, ensure computer applications run smoothly, troubleshoot issues, fix bugs, create new applications as well as training new users on how to use applications effectively. Additionally, he/she will be responsible for maintaining and updating application software, as well as developing new applications to meet the needs of our users.</span></span></p><br><p><span><span>The primary responsibility of an IT Application officert is to design, develop, test, deploy, maintain, and support IT applications and software systems that meet the needs of the organization.</span></span></p><br><p><span><span>He/she must use his/her technical knowledge and expertise to ensure the applications are operating correctly and are kept up to date. Additionally, he/she must have strong problem-solving skills to troubleshoot any IT issues that may arise and must be able to interact effectively with other IT personnel, all stakeholders, and end-users</span></span><span><span>.</span></span></p><br><p><b><span><span>Day-To-Day Operations</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Recommending improvements to existing applications or assisting in designing new applications to meet specific business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Creating reports on project status, including development timelines, and identifying potential problems that may cause delays in completion.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Communicating with clients to clarify requirements and ensure satisfaction with results.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Assisting in designing and developing new applications based on client needs and preferences.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Coordinating with IT support team to troubleshoot technical issues with existing applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Preparing proposals for new software development projects, including identifying potential clients and creating detailed sales presentations.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Providing technical support and troubleshooting problems with existing applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Working with clients to design custom applications to meet their unique business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Performing quality assurance testing on new applications to ensure they meet industry standards for functionality and usability.</span></span></p><br><p><b><span><span>Responsibilities</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Serve as the primary point of contact for assigned applications, providing Tiers 2 and 3 support</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Respond to user tickets and inquiries in a timely and professional manner.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Diagnosing and troubleshoot technical issues, escalating to Tier 3 support when necessary.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Train new users in application features and functionality of new releases.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Create and maintain documentation for all applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Work with vendors to resolve technical issues and coordinate upgrades of all applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Serve as a liaison between business units and IT, gathering requirements and documenting business processes.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Configure applications to meet business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Test application changes and updates prior to implementation.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Monitor application performance and identify potential issues.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Assist with data migration in IT application related projects.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Provide after-hours support on a rotating basis whenever required.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Understanding responsibilities with regard to information ownership, classification, accountability, and protection of information assets.</span></span></p><br><p><b><span><span>Continuous Improvement</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Ensure a working culture of continuous improvement through a process of quality assurance among the Port Control Officers</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</span></span></p><br><br><br><br><span>Requirements</span><p><b><span><span>Minimum Qualification</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Bachelor’s degree in Computer Science, Progamming or Software Engineering.</span></span></p><br><p><b><span><span>Minimum Experience &amp; Knowledge &amp; Skills</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Minimum Two years’ experience in managing, maintaining &amp; integration of business applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>knowledge &amp; experience in development, maintainance &amp; integration of business applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Practical knowledge in the different popular databases and business applications in the market.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Practical experience in .NET, XML, Java, HTML5, SharePoint, web applications programming/development.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Must possess practical experience in managing and maintaining Microsoft SQL server including writing stored</span></span></p><br><p><span><span><span>§</span></span></span><span><span>procedures, SQL queries, databases backup, recovery, migration and integration.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Knowledge of mobile programming (IOS, Android) is preferable.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Experience in maintaining good relationships with the key stakeholders.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Good experience in managing business software development projects.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Proven ability to write effective system and process documentation –including business and system requirements,</span></span></p><br><p><span><span><span>§</span></span></span><span><span>process diagrams, and data flow charts</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Strong analytical and problem solving skills.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Fluency in Ara</span></span></p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>HIRING: IT Auditor Leading Bank (Muscat, Oman) On behalf of our client, who is one of the leading banks in Muscat, we are inviting applications from qualified Omani professionals for the position of IT Auditor.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong knowledge of IT systems, cybersecurity, and internal controls</li><li>Experience in conducting IT audits, risk assessments, and compliance reviews</li><li>Ability to identify control gaps, recommend improvements, and prepare audit reports</li><li>Excellent analytical, communication, and problem-solving skills</li></ul><p>Academic Qualification:</p><ul><li>Bachelor s degree in Information Technology, Computer Science, Accounting, or a related field</li><li>Professional certifications preferred: CISA, CIA, CISM, or equivalent</li></ul><p>Experience:</p><ul><li>3 5 years of relevant experience in IT audit, information security, or risk management</li><li>Experience with audit tools and data analysis software will be an advantage</li></ul><p></p></section>

<ul><li>Design and deliver engaging IT training programs, ensuring alignment with business objectives and skill gaps.</li><li>Assess training needs through consultations, surveys, and performance analysis, tailoring content for maximum impact.</li><li>Develop comprehensive training materials, including manuals, presentations, and online modules, using various learning platforms.</li><li>Conduct hands-on training sessions, workshops, and webinars, fostering a dynamic and interactive learning environment.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.</p></li><li><p>Possess relevant certifications, such as CompTIA, Microsoft Certified Trainer (MCT), or similar.</p></li><li><p>Minimum of 3-5 years of experience in IT training or a related role, demonstrating a track record of success.</p></li><li><p>Proven experience working in the technology sector, with a deep understanding of IT concepts and systems.<br>Proficient in English & Arabic language.</p></li></ul>

<p>Lead and manage the team and activities for IT Operations at OQ8, under delegated authority from VP, IDS &amp; Facility as owner of IT Operations standards &amp; solutions for OQ8, through: </p><p>Lead the Help Desk and End User Support </p><p>Lead the IT Service Management </p><p>Lead the IT Infrastructure &amp; Cloud </p><p>Lead IT Back office &amp; Demand </p><p>Lead SAP support services </p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives. Main Accountabilities:</p><p>Manage day-to-day IT operation services </p><p>Ensure that transitioned services have been developed to meet Operational and Service Level Requirements </p><p>Monitor, measure, report and review current performance of services and components in the enterprise IDS environment and ensure IDS capacity meets business needs </p><p>Maintain a single source of consistent information on all IDS services delivered to the business Units / functions (active and dormant services) </p><p>Plan, direct and coordinate operations of the Service Desk and End User Support for OQ8 </p><p>Assess and evaluate change requests and ensure proposed changes are implemented with minimum disruption of services being delivered </p><p>Plan and oversee the successful roll-out of IDS service changes into the live environment </p><p>Ensure Configuration Items are identified, accounted, reported, verified and audited. </p><p>Manage and support live application &amp; database technical environment on a day-to-day basis </p><p>Implementation, operational management and ownership of all technical security areas </p><p>Enforce information security procedures &amp; compliance across IT systems &amp; services </p><p>Ensure that practices and procedures are in place to recover technology infrastructure in the event of a disaster </p><p>Oversee the successful roll-out of IT operations projects </p><p>Manage service providers and monitor SLA compliance to ensure effective service delivery and timely resolution of operational issues. </p><p>Prepare and present regular IDS performance reports covering service levels, incidents, capacity, risks, and improvement actions. </p><p>Manage IDS demand, portfolio planning, and technology roadmap execution in alignment with business priorities and enterprise architecture. </p><p>Oversee IDS back-office operations, budget management, procurement, contracts, and financial governance. </p><p>Oversaw daily SAP operations, addressing system issues promptly to minimize business disruption </p><p>Lead and govern SAP support services to ensure reliable, secure and business-aligned service delivery. </p><p>Key interactions </p><p>Internal: all OQ8 Functions </p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers Notable working conditions: office-based environment with intensive computer screen use and occasional visits to operational sites.</p><p><strong>Desired Candidate Profile</strong></p><p>Education requirements Bachelor s degree in IT, computer science, Engineering or relent field. Background and experience Competencies and skills </p><p>14 years of relevant experience </p><p>Experience in IT Operations (systems analysis, networks, Data Centre, IPT, MS, platforms, tools and technologies relevant to infrastructure development inclusive of 5 years experience in a similar IT environment within a large industrial organization, preferably in the Oil and Gas industry) </p><p>Experience of leading cross functional teams delivering IT service and managing IT service </p><p>Experience of working with multiple third-party vendors </p><p>Preferred certifications: Industry certification in IT infrastructure (e.g. CCNP, AWS, CompTIA, DCDC, MCSE, etc.), IT Service Management (e.g. ITIL, etc.) </p><p>Proven experience in managing SAP application support, IT service delivery, demand management, project portfolios, and vendor-managed services. </p><p>Strong experience in budgeting, procurement, contract management, and governance within a complex enterprise environment. </p><p>Exposure to SAP S/4HANA, SAP SuccessFactors, SAP Fiori, SAP BTP/CPI, and enterprise application ecosystems is highly desirable. </p><p>Soft &amp; Leadership: </p><p>People Leadership / People Management </p><p>Effective communication and interpersonal skills </p><p>A highly analytical and strategic thinker </p><p>Ability to manage and direct activities of others in a multi-project environment </p><p>Ability to build, maintain and extend relationships across the organization </p><p>A strong entrepreneurial flair and commercial acumen </p><p>Ability to perform business and process analysis </p><p>Understanding and experience in administration of large scale networks </p><p>Excellent problem-solving, Analytical and organisational skills </p><p>Technical: </p><p>Proficiency in M/S Office. </p><p>Projects management </p><p>QA / QC Knowledge. </p><p>Contract Administration (Development / Review). </p><p>Structured System Analysis, System Design </p><p>HP networks, Cisco networks. </p><p>Strong knowledge of Data Centre &amp; advanced technical infrastructure skills </p><p>Excellent Project management skills </p><p>Working knowledge of best practices in information technology management and ability to work to a high degree of accuracy </p><p>SAP AMS Vendor Management &amp; SLA Governance </p><p>Budget Planning, Financial Control &amp; Cost Management </p><p>Procurement, Contract &amp; Commercial Management </p><p>Demand Management &amp; Portfolio Governance </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Welcome to the voco family. Now that you are part of our family, let’s explain the role you will play.&nbsp;</span></span></p><br><p><span><span>Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn’t a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy embraces the core Brand Promise of “Reliably Different”.</span></span></p><br><p><span><span><strong>WHAT WILL I ACTUALLY BE DOING?</strong></span></span></p><br><p><span><span>The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It’s all about thinking and taking care of others, being thoughtful to their needs and ensuring they’re always happy, relaxed and comfortable.</span></span></p><br><p><span><span>If there’s on thing we know, it’s that a great Host is at the heart of every great stay. That’s why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.</span></span></p><br><p><span><span><strong>Regarding the role and responsibilities, you will need to perform the followings:</strong></span></span></p><br><p><span><span>The IT Manager at voco Muscat Al Mouj is responsible for the effective operation, maintenance, and security of all hotel technology systems and infrastructure. This includes managing network and server systems, supporting hotel operations with technology solutions, ensuring data security, and aligning IT practices with IHG’s corporate standards and local regulatory requirements. The IT Manager also provides timely technical support to hotel colleagues and ensures that all IT systems are optimized to deliver an exceptional guest and colleague experience.</span></span></p><br><span><span>• </span></span><span><span>Ensure the smooth functioning of all IT systems, including property management systems (PMS), point of sale (POS), telephone systems, internet access, guest room technologies, office productivity tools, and back-office systems.</span></span><br><span><span>• </span></span><span><span>Maintain secure and reliable network infrastructure including LAN, WAN, Wi-Fi, and internet connectivity across all areas of the hotel.</span></span><br><span><span>• </span></span><span><span>Oversee server management, data backups, disaster recovery procedures, and business continuity planning.</span></span><br><span><span>• </span></span><span><span>Ensure compliance with IHG’s information security policies and IT brand standards.</span></span><br><span><span>• </span></span><span><span>Monitor and maintain systems to protect against cyber threats, malware, and unauthorized access.</span></span><br><span><span>• </span></span><span><span>Implement and enforce data protection and privacy protocols in line with local regulations and IHG standards (e.g., GDPR, PCI-DSS).</span></span><br><span><span>• </span></span><span><span>Coordinate regular security audits, system patches, and software updates.</span></span><br><span><span>• </span></span><span><span>Provide first-line IT support to hotel colleagues for hardware, software, and application issues.</span></span><br><span><span>• </span></span><span><span>Ensure timely resolution of technical issues with minimal disruption to hotel operations.</span></span><br><span><span>• </span></span><span><span>Manage IT helpdesk processes and maintain accurate incident logs and documentation.</span></span><br><span><span>• </span></span><span><span>Liaise with approved external IT vendors and service providers for procurement, installation, maintenance, and support.</span></span><br><span><span>• </span></span><span><span>Manage inventory of all IT equipment and software licenses; ensure all assets are tracked and maintained appropriately.</span></span><br><span><span>• </span></span><span><span>Negotiate service contracts and manage performance of third-party providers.</span></span><br><span><span>• </span></span><span><span>Plan and execute IT projects including system upgrades, new technology rollouts, and infrastructure improvements.</span></span><br><span><span>• </span></span><span><span>Collaborate with other departments to understand operational needs and recommend technology-driven solutions.</span></span><br><span><span>• </span></span><span><span>Participate in budgeting, forecasting, and planning for IT capital expenditures and operational costs.</span></span><br><p><span><span><strong>WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?</strong></span></span></p><br><span><span>• </span></span><span><span>Bachelor’s degree in Information Technology, Computer Science, or a related field.</span></span><br><span><span>• </span></span><span><span>Minimum 3–5 years of experience in IT management, preferably in the hospitality industry.</span></span><br><span><span>• </span></span><span><span>Strong knowledge of hotel operating systems (e.g., Opera PMS, Micros POS, PABX systems).</span></span><br><span><span>• </span></span><span><span>Hands-on experience with Windows Server environments, networking, cybersecurity, and hardware/software troubleshooting.</span></span><br><span><span>• </span></span><span><span>Familiarity with IHG systems (Merlin, Concerto, IHG Concerto Secure Access, etc.) is an advantage.</span></span><br><span><span>• </span></span><span><span>Strong analytical, problem-solving, and communication skills.</span></span><br><span><span>• </span></span><span><span>IT certifications such as CompTIA, Microsoft Certified Professional (MCP), Cisco (CCNA/CCNP), or ITIL are desirable.</span></span><br><p><span><span><strong>HOW DO I DELIVER THIS?</strong></span></span></p><br><p><span><span>The idea of a Host in a hotel in itself is not unusual. The idea that <strong>Everyone’s a Host</strong> is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here’s how to Host a guest the voco way.</span></span></p><br><p><span><span><strong>Be Thoughtful</strong> – We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re Hosts our guests can always count on.</span></span></p><br><p><span><span><strong>Be Natural</strong> – We’re genuine, natural Hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.</span></span></p><br><p><span><span><strong>Make It Memorable</strong> – We’re Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.</span></span></p><br><p><span><span>The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.</span></span></p><br><br> </div>

<p><b>JOB PURPOSE</b></p> <p>The IT &amp; Digitalization Manager is responsible for leading the plant's information technology infrastructure, operational technology (OT), cybersecurity, industrial automation integration, and digital transformation initiatives within budgeted costs and timelines. The role ensures reliable, secure, and efficient operation of all IT and digital systems supporting mining, crushing, grinding, flotation, filtration, tailings management, maintenance, laboratory, security and business operations.Develop and execute the plant digitalization roadmap and identify opportunities for process optimization using digital technologies by promoting a data-driven culture across departments.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>IT STRATEGY &amp; OPERATIONS</p> <p> Plan, organize, control, and evaluate the Company's IT and electronic data operations.</p> <p> Ensure high availability and reliability of mission-critical systems</p> <p> Manage IT service providers and external vendors</p> <p> Analyze technology requirements and develop functional specifications, conducting comparative analysis and competitive bidding where necessary.</p> <p> Identify problematic areas and implement strategic solutions in a timely manner.</p> <p> Act in alignment with user needs and system functionality to contribute to organizational policy.</p> <p> Demonstrate the ability to bring the benefits of IT to solve business issues while managing associated costs and risks.</p> <p> Support and integrate OT systems (SCADA, DCS, PLC, Process historians, Instrument communications)</p> <p>INFRASTRUCTURE &amp; SYSTEMS MANAGEMENT</p> <p> Manage the acquisition, installation, and maintenance of the organization s local area network hardware and software.</p> <p> Implement, administer, and maintain databases, enterprise systems and cloud services.</p> <p> Perform routine preventive maintenance on hardware and software.</p> <p> Manage technology inventory, including procurement and disposal.</p> <p> Ensure compliance with all software licensing agreements.</p> <p> Maintain technology documents and certificates, including product registrations, SSL certificates, maintenance agreements, and service contracts, ensuring they are evaluated, updated, and processed on time.</p> <p>INFORMATION &amp; CYBER SECURITY</p> <p> Ensure the security of data, network access, and backup systems.</p> <p> Preserve Company assets, information security, and control structures.</p> <p> Develop and maintain IT/OT cybersecurity framework and lead cyber incident response and recovery activities.</p> <p> Ensure the availability, continuity, and security of data and information pertaining to the organization.</p> <p> Prepare, maintain, and regularly test a technology disaster recovery plan.</p> <p> Maintain OT network security and system availability and Lead incident response and disaster recovery planning</p> <p> Conduct cybersecurity risk assessments and audits</p> <p>DIGITAL TRANSFORMATION &amp; ANALYTICS</p> <p> Develop and execute the digital transformation roadmap aligned with business objectives. </p> <p> Lead implementation of Industry 4.0 technologies including IoT, AI, Machine Learning, Digital Twins, and Smart Mining solutions. </p> <p> Establish enterprise data governance and reporting standards. </p> <p> Drive adoption of Power BI, Microsoft Fabric, and advanced analytics platforms. </p> <p> Identify opportunities to improve plant throughput, recovery, equipment reliability, and energy efficiency through digital technologies. </p> <p> Support predictive maintenance and condition monitoring initiatives.</p> <p>PEOPLE &amp; STAKEHOLDER MANAGEMENT</p> <p> Manage IT staff by training and coaching employees, communicating job expectations, and appraising performance.</p> <p> Assist staff in understanding and using technology; conduct regular staff technology presentations and training sessions.</p> <p> Communicate effectively with, and understand the needs of, non-technical internal clients.</p> <p>GOVERNANCE &amp; DOCUMENTATION</p> <p> Maintain the technology policies, standards, and procedures manual, along with related technology checklists.</p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education: </p> <p> Bachelor s degree in information technology or a related field required.</p> <p> Master s degree in information technology or related field is an added advantage</p> <p>Certifications (Preferred): </p> <p> Relevant professional certification in IT (CISSP, CISM, CAP, ITIL, Azure Solutions Architect Expert, Power BI Data Analyst are desirable.</p> <p>Experience:</p> <p> Minimum 10 years of experience in a similar role is required and 5 years in leadership role</p> <p> Good knowledge of managing ERP systems.</p> <p> Demonstrated ability to bring the benefits of IT to solve business issues while managing costs and risks.</p> <p>Technical Skills: </p> <p> Computer hardware and software systems and programs.</p> <p> Computer networks, network administration, and network installation.</p> <p> Computer troubleshooting and technology integration.</p> <p> Excellent experience in VMware, network, firewall, and backup solutions.</p> <p> Skilled at identifying and evaluating new technological developments and gauging their appropriateness for the business.</p> <p> Understanding of existing and emerging technologies and system integration.</p> <p> Business Understanding: This position requires a high level of business understanding.</p> <p>Soft Skills: </p> <p> Strong people management skills, including training, coaching, and performance management.</p> <p> Strong organizational skills, with the ability to manage central Information System resources and applications and coordinate departmental/divisional resources and initiatives.</p> <p> Ability to conceptualize, launch, and deliver multiple IT projects on time and within budget.</p> <p> Strong project management skills planning, prioritizing, and administering work.</p> <p> Fluency in English, with excellent written and verbal communication skills.</p> <p> </p> <p> </p> <p> </p>

<p>The Team Leader, IT Network &amp; Infrastructure is responsible for leading and governing IT Infrastructure, IT Network, and IT Service Desk functions, ensuring secure, reliable, and high-performing enterprise IT services across on-premises, cloud, and hybrid environments. The role drives availability, scalability, and disaster recovery readiness while ensuring efficient end-user support, seamless connectivity, and continuity of business-critical operations.</p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Infrastructure &amp; Cloud:</strong></p><p>Lead the architecture, design, and operations of enterprise infrastructure across on-premises, cloud, and hybrid environments, ensuring scalability, security, high availability, and disaster recovery readiness.</p><p><strong>Identity &amp; Security:</strong></p><p>Oversee identity and access management (AD, Azure AD/Entra ID), ensuring secure, compliant access control and governance across all platforms.</p><p><strong>Virtualization &amp; Data Center:</strong></p><p>Manage compute, virtualization (VMware), storage, and data center technologies, including capacity planning, lifecycle management, and performance optimization.</p><p><strong>Backup &amp; Disaster Recovery:</strong></p><p>Ensure robust backup, recovery, and disaster recovery capabilities aligned with RPO/RTO targets, including regular testing and compliance with regulatory requirements.</p><p><strong>Networking:</strong></p><p>Oversee enterprise network infrastructure, ensuring resilient, secure, and high-performing connectivity across all environments.</p><p><strong>Operating Systems &amp; Platforms:</strong></p><p>Manage Windows and Linux environments, supporting performance, patching, and hybrid platforms including containers where applicable.</p><p><strong>Service Desk &amp; IT Operations:</strong></p><p>Lead IT Service Desk operations, ensuring efficient incident and request management, high service quality, SLA compliance, and a strong end-user experience.</p><p><strong>Governance &amp; Vendor Management:</strong></p><p>Act as the technical escalation point, manage vendors and service providers, define SLAs and operational models, and ensure successful delivery of infrastructure initiatives.</p><p><strong>Key interactions</strong></p><p>Internal: Corporate Services and all OQ8 Functions</p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers</p><p>Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications for this position is a Bachelor s degree in Engineering - Computer Science, Information Technology, or related field.</p><p>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><p>Minimum 10+ years in IT infrastructure within large enterprise setup. Experience in Oil &amp; Gas sector is good to have, or relevant Field</p><p>5+ years in a senior/lead role covering data centre, cloud/hybrid, identity, networking, virtualization, storage, and HA/DR ready environments.</p><p>Proven experience designing and operating highly available, resilient infrastructure aligned to RPO/RTO targets.</p><p>Hands on expertise in Microsoft AD/Azure AD, VMware, Azure IaaS, SAN/NAS/Tape, Networking, Windows &amp; Linux, and Enterprise Backup.</p><p>Experience leading teams, managing multiple vendors, and supporting 24 7 mission critical services.</p><p>IT Service Management Experience(ITIL-based): Applying basic ITIL processes (incident, request, change), to managing service performance and SLAs, and ultimately leading and optimizing end-to-end IT service delivery aligned with business objectives.</p><p><strong>Soft &amp; Leadership :</strong></p><p>Strong people leadership and team management capability.</p><p>Clear, confident communication and stakeholder engagement across technical and business teams.</p><p>Strategic and analytical thinker with sound commercial awareness.</p><p>Ability to lead multiple initiatives in complex, 24 7 operational environments.</p><p>Strength in relationship building, cross functional collaboration, and vendor interaction.</p><p>Effective business and process analysis translating requirements into infrastructure outcomes.</p><p>Excellent problem solving, organization, and decision making skills under pressure.</p><p><strong>Core Competencies :</strong></p><p>Strategic leadership</p><p>Strong in Building IT infrastructure.</p><p>High availability and disaster recovery mindset.</p><p>Strong analytical and problem-solving ability.</p><p>Ability to operate in complex enterprise and shared services environments.</p><p>Excellent communication and stakeholder engagement.</p><p>Infrastructure project delivery and execution (planning, coordination, delivery).</p><p>Structured systems analysis and infrastructure design.</p><p>Data centre and advanced infrastructure technical depth.</p><p>Contract and vendor management (review, governance, delivery oversight).</p><p>Quality driven execution with adherence to IT best practices and accuracy.</p>

<p>1. Purpose of the Position This is a predominantly teaching-focused position to manage and support delivery of postgraduate, undergraduate, foundation and executive programmes. Applicants should demonstrate excellence in teaching and research. Preference will be given to candidates with administrative experience. The successful candidate is expected to:</p><p>Teach Modules: Deliver modules at both undergraduate and postgraduate levels in Data Science, Artificial Intelligence, Machine Learning, Deep Learning, Data Analytics, and related computing areas, while supervising postgraduate theses. The normal teaching load is 3-4 modules per semester (2 semesters per academic year).</p><p>Supervise Projects: Oversee undergraduate and postgraduate projects and dissertations, ensuring students receive guidance on their research methodologies, implementation, experimentation, and outcomes.</p><p>Engage in Research: Actively participate in scholarly research activities that lead to publications in refereed, indexed, and ranked international journals within the fields of Data Science, Artificial Intelligence, and related interdisciplinary domains.</p><p>Collaborate for Grants: Initiate and develop research collaborations that result in successful research grant applications, enhancing the department s funding and research capabilities.</p><p>Curriculum Development: Play a significant role in curriculum development, programme enhancement, graduate supervision, and quality assurance while supporting the introduction of innovative AI- and data-driven learning content.</p><p>Lead Research Output: Produce high-quality scholarly work that contributes to the department s research output and enhances its academic reputation.</p><p>Community Engagement: Participate in service activities for the university as well as professional and local communities, promoting the importance of Data Science, Artificial Intelligence, and emerging digital technologies.</p><p>Key Responsibilities</p><ul><li>Deliver a high-quality teaching experience in foundation, undergraduate (Data Science and AI), laboratory, postgraduate programmes and in executive programmes.</li><li>Ensure all necessary content and material is in place for the degree programmes in time.</li><li>Construct and plan student assignments, module delivery and assessment, ensuring coherence and relevance.</li><li>Liaise with the Faculty Dean on all student matters and timetable planning and manage module timetables, content and resource areas, liaising with academic and technical staff as appropriate.</li><li>Initiate high-quality learning and teaching/training activities that reflect the needs and contemporary currency of the subject and to foster a group dynamic and peer learning.</li><li>Engage with students and demonstrators during laboratory sessions to ensure a high level of understanding is achieved by the students.</li><li>Ensure all learning experiences comply with the expectations of all related standards of the Oman Academic Accreditation Authority (OAAA).</li><li>Monitor the student voice through meetings, surveys and reviews and liaise with the Faculty Dean in relation to findings, initiating solutions to any student dissatisfaction or other issues.</li><li>Formulate and coordinate the Final Year Projects and Theses to ensure a consistent and rigorous process, including liaising with industry where necessary.</li><li>Attend Open Days, external events and interviews as required by the Faculty Dean to support recruitment activities.</li><li>Maintain flexible working patterns which include some evening and weekend work in support of Programme/Faculty/University business.</li><li>Actively engage with businesses/professional bodies/schools and colleges/communities/enterprises, etc., organize student outreach and invite industry speakers to enhance the student experience and facilitate industrial placement of students, as appropriate.</li><li>Organize, prepare and participate in University meetings and events including Boards of Examiners, Programme Reviews, Planning and Monitoring committees, Student/Staff Liaison, and faculty and university committees and policy developments.</li><li>Work with the Faculty Dean and other University representatives to ensure student attainment, success and progression by monitoring student attendance and performance, and obtaining student feedback.</li></ul><p>Applicants should provide a current CV and a cover letter justifying their suitability for the position. In doing so, applicants should use their qualifications, experience in teaching and research in an HE environment, teaching areas of interest and ability, and motivation for applying to Muscat University. Any other duties as deemed necessary by the Line Manager. While we value the interest shown by every applicant, we are able to respond only to short-listed candidates. * The job description may be altered at any time in the future in line with the level of the post to meet changing institutional requirements, but only in full consultation with the post-holder.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications, Experience &amp; Competencies:</h2><p>The Department invites applications for full-time and visiting faculty positions from suitable candidates. The position within the Data Science and Artificial Intelligence programme requires:</p><ul><li><strong>Educational Qualifications:</strong> A PhD in Data Science, Artificial Intelligence, Computer Science, Information Systems, or a related area from an internationally recognized university.</li><li><strong>Specialization Areas:</strong> Expertise in one or more of the following areas: Machine Learning, Deep Learning, Generative AI, Natural Language Processing, Computer Vision, Data Mining, Big Data Analytics, Business Intelligence, Statistical Learning, Reinforcement Learning, AI Ethics, or Intelligent Systems.</li><li><strong>Teaching Experience:</strong> Demonstrated experience teaching Data Science and AI-related courses at both undergraduate and postgraduate levels and supervising research projects.</li><li><strong>Research Engagement:</strong> Active involvement in research within their areas of specialization, showing intellectual engagement with current trends, methods, and challenges in Data Science and Artificial Intelligence.</li><li><strong>Industry Experience:</strong> Preference will be given to candidates with relevant industry experience in AI applications, data analytics, digital transformation, or intelligent systems that complements their academic qualifications.</li><li><strong>Practical Skills:</strong> Candidates should possess strong practical computing and analytical skills relevant to their areas of expertise, including programming (e.g., Python/R), data visualization, machine learning frameworks, and cloud or big-data platforms where applicable.</li><li><strong>Professional Development:</strong> Relevant professional certifications or evidence of continuing professional development in AI, data science, cloud analytics, or related technologies will be an advantage.</li><li><strong>Community Participation:</strong> Evidence of active participation in university, professional, and local community initiatives related to Data Science, Artificial Intelligence, and innovation.</li></ul><p>Applicants are required to submit a current CV and a cover letter outlining their suitability for the position. The cover letter should clearly highlight their academic qualifications, teaching and research experience in a higher education environment, areas of teaching interest and expertise, and their motivation for applying to Muscat University.</p>

<div> <div> <p> <b>Job<br>Description Faculty<br>Administrator</b> </p> <p> <b>Reporting to</b>: Dean/Director of Academic Faculty</p> <p> <b>Summary:</b> </p> <p>The Faculty<br>Administrator at the Academic Faculties in Muscat University is<br>expected to perform administrative tasks to support the academic faculties in<br>planning, coordinating, and implementing activities. The<br>position requires collaboration with staff, students, and the industry, and responding to work requests from other<br>departments in a timely and accurate manner. </p> <p> <b>Duties<br>&amp; Responsibilities </b> </p> <p>1. <br>Prepare, maintain, and distribute meeting materials,<br>business presentations, and other department files, and ensure quality<br>documentation is available.</p> <p>2. <br>Ensure that the website and the quality management system<br>portal of the department are up to date.</p> <p>3. <br>Support the organisation of field trips and other faculty-related<br>special events like job fairs, promotion events, information sessions, student<br>inductions, etc.</p> <p>4. <br>Assist in budget preparation, procurement, and other<br>expense management activities.</p> <p>5. <br>Perform data collection for quality assurance and other<br>external bodies.</p> <p>6. Provide first-level support in advising by providing<br>required documents, guidelines, and setting appointments between advisers and<br>students at risk.</p> <p>7. Manage<br>day-to-day administrative operations of the faculty, including documentation,<br>scheduling, and internal communication.</p> <p>8. Assist<br>the Dean, Assistant Dean, and academic staff in coordinating teaching<br>schedules, examinations, meetings, and faculty activities.</p> <p>9. Act<br>as a point of contact for students, faculty members, and external stakeholders<br>regarding administrative matters.</p> <p>10. Maintain<br>accurate records of faculty operational plan, activities, reports,<br>correspondence, and academic documentation.</p> <p>11. Organize<br>faculty meetings, workshops, seminars, and academic events, including<br>preparation of agendas and minutes.</p> <p>12. Support<br>the preparation of reports and ensure compliance with university policies,<br>accreditation requirements, and regulatory bodies.</p> <p>13. Coordinate<br>with other university departments such as HR, Registry, Finance, and IT to<br>facilitate faculty operations.</p> <p> <b>Qualifications for Department<br>Coordinator</b> </p> <ul> <li>Bachelor s degree in a<br>related field.</li> <li>Works independently and with minimum supervision</li> <li>Trustworthy and can handle confidential<br>documents </li> <li>Excellent communication skills in English and<br>Arabic</li> <li>Proficient in the use of Microsoft Office. </li> </ul> <p> <b>Skills and Competencies</b> </p> <ul> <li>Excellent organizational, administrative, and<br> time-management skills.</li> <li>Strong communication and interpersonal skills in<br> English and Arabic.</li> <li>Proficient in Microsoft Office applications.</li> <li>Strong attention to detail and accuracy in<br> documentation and record keeping.</li> <li>Ability to work independently and manage multiple<br> priorities.</li> <li>Strong coordination and event-management skills.</li> <li>Ability to handle confidential information with<br> integrity and discretion.</li> <li>Good data management, reporting, and<br> problem-solving skills.</li> <li>Ability to work effectively with students, staff,<br> university departments, and external stakeholders.</li> <li>Professional, proactive, reliable, and<br> service-oriented.</li> </ul> <p> </p> <p> </p> </div> <p> <br> </p> </div> <div> <div></div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB PURPOSE:<br></span></strong><span>As the first point of contact for customer queries and complaints across Employee Benefits (EB), this role is responsible for&nbsp;<strong>delivering a consistently high standard of customer service and complaint resolution</strong>. The role involves investigating, responding to, and resolving customer complaints in a timely and compliant manner, while conducting root cause analysis and driving corrective action plans to prevent recurrence. With a primary focus on Oman operations, the role also provides cross-functional support across non-Oman markets complaints. It requires strong stakeholder coordination, proactive issue resolution, and a continuous focus on enhancing customer experience and service quality.<br></span><span><strong><span>JOB DESCRIPTION:&nbsp;&nbsp;</span></strong></span></p><br><br><ul><li><span>Serve as the first point of contact for walk-in customers in Oman, ensuring a positive, professional, and efficient service experience</span></li><li><span>Manage and resolve Group (Employee Benefits) complaints for Oman and the wider Gulf region, ensuring compliance with regulatory requirements and internal SLAs</span></li><li><span>Oversee and track MedNet (MN) complaints for Oman, ensuring timely resolution and proper escalation where required.</span></li><li><span>Investigate complaints thoroughly by reviewing documentation, engaging with complainants, and assessing all relevant information to determine validity and appropriate resolution.</span></li><li><span>Respond to both&nbsp;<strong>regulatory and non-regulatory complaints</strong> within defined timelines, ensuring accuracy, fairness, and completeness.</span></li><li><span>Analyze information gathered during investigations to identify root causes, trends, and systemic issues impacting customer experience.</span></li><li><span>Draft clear, comprehensive responses that address all complaint points, including the ability to present complex issues in a structured and easily understood manner.</span></li><li><span>Ensure customers are kept informed throughout the complaint lifecycle, including regular updates and final resolution outcomes.</span></li><li><span>Record, track, and monitor complaints across all stages, ensuring proper documentation and audit readiness.</span></li><li><span>Prepare&nbsp;<strong>executive-level complaint summaries and reports</strong> for Senior Management, highlighting key issues, trends, and risk areas.</span></li><li><span>Identify and communicate&nbsp;<strong>emerging trends, root causes, and service gaps</strong>, recommend and implement&nbsp;<strong>process improvements</strong> to enhance customer experience and operational efficiency.</span></li><li><span>Support the&nbsp;<strong>Complaints &amp; Continuous Improvement Manager</strong> in strengthening complaint handling frameworks, procedures, and governance.</span></li><li><span>Prepare and submit&nbsp;<strong>periodic regulatory reports</strong> in line with agreed SLAs and local regulatory requirements.</span></li><li><span>Support&nbsp;<strong>complaint-related audits</strong>, including internal and external audits, by ensuring documentation, controls, and processes meet compliance standards.</span></li><li><span>Liaise with&nbsp;<strong>local regulators and internal stakeholders</strong> to ensure alignment with regulatory expectations and service excellence standards.<br></span><span><br><strong>KEY DELVIERABLES:</strong></span></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.</span></li><li><span>Timely resolution of EB customer queries and complaints.</span></li><li><span>Effective oversight and closure of MN complaints in Oman.</span></li><li><span>Seamless handling of walk-in customers with high service standards.</span></li><li><span>Cross-market support for complaints (non-Oman and retail).</span></li><li><span>Accurate reporting, trend analysis, and continuous improvement initiatives.<br></span><strong><span>COMMUNICATIONS &amp; WORKING RELATIONSHIPS:</span></strong></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.<br><strong>FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:&nbsp;</strong></span></li><li><span>Reports to Business Controls Manager.</span></li><li><span>No Financial authority.<br><strong>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:&nbsp;</strong></span></li><li><span>2-5 years of relevant experience in insurance or financial organization</span></li><li><span>Oral &amp; Written communication skills in English, Arabic and Hindi</span></li><li><span>Bachelor’s degree or equivalent.</span></li><li><span>Strong knowledge of the financial services industry and the operational transactions and processes supported.</span></li><li><span>Excellent organizational skills with the ability to multi-task effectively.</span></li><li><span>Demonstrated knowledge of MS Office applications; and be proficient in their use.</span></li><li><span>Exposure to a customer service role is an added advantage.</span></li><li><span>Knowledge of the regulations governing the insurance industry in Gulf region (Oman, UAE, Kuwait, Bahrain, Qatar)<br><strong>COMPETENCIES REQUIRED:</strong></span></li><li><span>Strong understanding of compliance and regulatory requirements</span></li><li><span>Strong customer service and complaint handling expertise</span></li><li><span>Strong problem solving, analytical skill and influencing skills.</span></li><li><span>Strong interpersonal, verbal, and written communication skills.</span></li><li><span>Ability to meet deadlines and effective time management.</span></li><li><span>Excellent communication and stakeholder management skills</span></li><li><span>Highly organized and able to manage and prioritise workload to deliver targets.</span></li><li><span>Knowledge of Employee Benefits / Health Insurance operations</span></li></ul> <br><br> </div>

<p>Plan, prepare, and deliver high-quality Science lessons in accordance with the approved curriculum. Develop lesson plans that meet curriculum objectives and address students' diverse learning needs. Deliver engaging theoretical and practical Science lessons using a variety of effective teaching strategies. Plan and conduct laboratory experiments while ensuring compliance with health and safety regulations. Prepare, administer, and mark assignments, quizzes, tests, practical assessments, and examinations. Monitor, assess, and evaluate students' academic progress, providing timely and constructive feedback. Maintain accurate records of student attendance, achievement, and assessment results. Create a positive, inclusive, and stimulating learning environment that encourages scientific inquiry and critical thinking. Integrate educational technology and digital resources to enhance teaching and learning. Participate in departmental meetings, school events, extracurricular activities, and professional development programs. Communicate effectively with parents regarding students' academic progress and well-being when required. Collaborate with colleagues to support curriculum development and continuous school improvement. Comply with all school policies, safeguarding requirements, health and safety regulations, and professional standards. Required Skills Excellent English communication skills, both written and spoken. Strong classroom management skills. Excellent knowledge of scientific concepts and practical laboratory skills. Strong planning, organizational, and time management skills. Ability to explain scientific concepts clearly and effectively. Proficiency in Microsoft Office, Google Workspace, and educational technology platforms. Strong analytical, problem-solving, and critical-thinking skills. Ability to work collaboratively within a multicultural environment. Preferred Skills Familiarity with the Cambridge International Curriculum. Experience teaching Science at the Primary, Lower Secondary, or IGCSE level. Experience using Learning Management Systems (LMS) such as Google Classroom or Microsoft Teams. Ability to implement inquiry-based and student-centered learning approaches. Preferred Certifications Valid teaching license (where applicable). Cambridge Professional Development training or certification. Safeguarding and Child Protection certification.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Academic Qualifications</strong> Bachelor's degree in Science or a related field such as Biology, Chemistry, Physics, General Science, or Education (Science). A recognized teaching qualification such as a Bachelor of Education (B.Ed.), PGCE, Postgraduate Diploma in Education, or an equivalent teaching certification is preferred. A Master's degree in the relevant subject or Education is an advantage.</p><p><strong>Experience</strong> A minimum of three (3) years of teaching experience. Experience teaching the Cambridge International Curriculum or another recognized international curriculum is preferred. Experience preparing students for national or international examinations is an advantage.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title</b></p> <p> </p> <p>Science Teacher</p> <p> </p> <p>Academic Qualifications</p> <p>Bachelor's degree in Science or a related field such as Biology, Chemistry, Physics, General Science, or Education (Science).</p> <p>A recognized teaching qualification such as a Bachelor of Education (B.Ed.), PGCE, Postgraduate Diploma in Education, or an equivalent teaching certification is preferred.</p> <p>A Master's degree in the relevant subject or Education is an advantage.</p> <p>Experience</p> <p>A minimum of three (3) years of teaching experience.</p> <p>Experience teaching the Cambridge International Curriculum or another recognized international curriculum is preferred.</p> <p>Experience preparing students for national or international examinations is an advantage.</p> <p>Job Description</p> <p>Plan, prepare, and deliver high-quality Science lessons in accordance with the approved curriculum.</p> <p>Develop lesson plans that meet curriculum objectives and address students' diverse learning needs.</p> <p>Deliver engaging theoretical and practical Science lessons using a variety of effective teaching strategies.</p> <p>Plan and conduct laboratory experiments while ensuring compliance with health and safety regulations.</p> <p>Prepare, administer, and mark assignments, quizzes, tests, practical assessments, and examinations.</p> <p>Monitor, assess, and evaluate students' academic progress, providing timely and constructive feedback.</p> <p>Maintain accurate records of student attendance, achievement, and assessment results.</p> <p>Create a positive, inclusive, and stimulating learning environment that encourages scientific inquiry and critical thinking.</p> <p>Integrate educational technology and digital resources to enhance teaching and learning.</p> <p>Participate in departmental meetings, school events, extracurricular activities, and professional development programs.</p> <p>Communicate effectively with parents regarding students' academic progress and well-being when required.</p> <p>Collaborate with colleagues to support curriculum development and continuous school improvement.</p> <p>Comply with all school policies, safeguarding requirements, health and safety regulations, and professional standards.</p> <p><b>Required Skills</b></p> <p>Excellent English communication skills, both written and spoken.</p> <p>Strong classroom management skills.</p> <p>Excellent knowledge of scientific concepts and practical laboratory skills.</p> <p>Strong planning, organizational, and time management skills.</p> <p>Ability to explain scientific concepts clearly and effectively.</p> <p>Proficiency in Microsoft Office, Google Workspace, and educational technology platforms.</p> <p>Strong analytical, problem-solving, and critical-thinking skills.</p> <p>Ability to work collaboratively within a multicultural environment.</p> <p>Preferred Skills</p> <p>Familiarity with the Cambridge International Curriculum.</p> <p>Experience teaching Science at the Primary, Lower Secondary, or IGCSE level.</p> <p>Experience using Learning Management Systems (LMS) such as Google Classroom or Microsoft Teams.</p> <p>Ability to implement inquiry-based and student-centered learning approaches.</p> <p>Preferred Certifications</p> <p>Valid teaching license (where applicable).</p> <p>Cambridge Professional Development training or certification.</p> <p>Safeguarding and Child Protection certification.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>STAGE - Data Scientist Computer Vision pour l'inspection endoscopique des moteurs aéronautiques F/H</p><br><br><p>Stage</p><br><br><p>6 mois</p><br><br><p>Etudiant</p><br><br><p>Temps complet</p><br><br><p>Et si vous rejoigniez le vol à destination de Safran Aircraft Engines ? ✈<br>1. CONTEXTE DU POSTE<br>Au sein de Safran Aircraft Engines, la Direction Support et Services a pour mission d'assurer la satisfaction des clients et la profitabilité des activités. Elle compte ainsi une pluralité de métiers qui gèrent la relation client, le suivi du comportement des produits en service et l'élaboration d'actions correctives permettant d'optimiser le coût d'exploitation de plus de 20 000 moteurs.<br>Dans le cadre de la maintenance des moteurs aéronautiques, des inspections visuelles internes sont régulièrement réalisées à l'aide de systèmes endoscopiques. Ces inspections permettent d'observer des composants critiques tels que les aubes de turbine, les compresseurs ou encore les chambres de combustion afin d'identifier d'éventuelles indications comme des impacts, fissures, corrosion, etc... <br>L'analyse de ces vidéos est faite aujourd'hui par des inspecteurs. L'exploitation des avancées récentes en Computer Vision et en Deep Learning ouvre de nouvelles perspectives pour assister ces spécialistes dans la détection automatique et la qualification des indications observées. <br>Dans ce contexte, nous recherchons un.e stagiaire de fin d'études pour contribuer au développement d'algorithmes de vision par ordinateur appliqués à l'inspection des moteurs aéronautiques. <br>2. MISSIONS DU STAGE<br>L'objectif du stage est de développer et évaluer des solutions basées sur l'IA permettant : <br>- La détection automatique d'indications sur des images et vidéos d'inspection endoscopique. <br>- La localisation précise des zones d'intérêt sur les composants inspectés. <br>- La réduction du temps d'analyse des inspections par les experts. <br>- L'amélioration de la robustesse et de la répétabilité de la détection. <br>Selon l'avancement du projet, les travaux pourront également inclure : <br>- La classification des indications selon leur nature. <br>- Le suivi d'une indication au fil de la vidéo. <br>- L'estimation du niveau de sévérité des indications détectées. <br>Pourquoi ce stage ? <br>Impact réel : Vos travaux contribueront directement à l'optimisation des coûts de maintenance et à l'amélioration des performances de nos moteurs. <br>Technologie de pointe : Plongez dans l'univers fascinant de l'IA appliquée à l'industrie aéronautique. <br>Développement professionnel : <br>Développez des solutions IA appliquées à des problématiques critiques de l'industrie aéronautique. <br>Collaborez avec des experts métier, ingénieurs et intégrez une équipe de Data scientists. </p><br><br><p>Les principales composantes du stage sont : <br>- Concevoir et entraîner des modèles de Deep Learning pour la détection d'objets et d'anomalies. <br>- Évaluer différentes approches de Computer Vision : Object Detection, Segmentation, Vision Transformers, Anomaly Detection / Few-Shot Learning <br>- Mettre en œuvre des stratégies de traitement vidéo. <br>- Définir les métriques de performance adaptées au cas d'usage. <br>- Maîtrise du traitement de données de bout-en-bout : acheminement, pré-traitement, entraînement de modèles, visualisation des résultats <br>- Prototypage, développement et validation de solutions IA en contexte industriel</p><br><br><p>Vous êtes étudiant.e en dernière année d'école d'ingénieur ou en Master 2, avec une composante majeure en Data Science. <br>Compétences techniques <br>- Bonne connaissance du Machine Learning : théorie et pratique. <br>- Python : numpy, scipy, pandas, scikit-learn, visualisation de données (matplotlib, plotly, seaborn), jupyter notebooks. <br>- Deep Learning : maîtrise de PyTorch ou TensorFlow. <br>- Utilisation du Deep Learning en contexte professionnel, ou lors de projets scolaires/personnels approfondis. <br>Qualités recherchées <br>- Intérêt ou première expérience en analyse d'image. <br>- Esprit d'analyse, de synthèse, d'autonomie, de pro-activité. <br>- Goût pour le travail en équipe, curiosité. <br>- Intérêt pour les applications industrielles de l'IA, notamment dans le domaine de l'aéronautique. </p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1. To take primary responsibility for the coordination, administration and teaching of one or more IT courses per semester. 2. To deliver high quality IT teaching to students at post-secondary and undergraduate level. 3. To prepare the course outline, assessments and the assignments for the course. 4. To evaluate the effectiveness of the course/s that s/he coordinates at the end of the semester. 5. To identify best and innovative practice in IT education, learning and teaching and build it into personal teaching practice 6. To serve as academic advisor to those students assigned to him/her 7. To serve on various committees and working groups within the college when requested to do so by his/her Head of Department, the Vice Dean or the Dean. 8. To assist in the teaching of a course supervised by another faculty member when requested to do so by the Head of Department. 9. To maintain regular attendance record of students. 10. To mentor and supervise the Teaching Assistant/s and new faculty assigned to him/her by the Head of Department. 11. To contribute actively to initiatives which identify new and best practice in teaching and learning and promote it across the College. 12. To ensure that professional practice insights and materials are built into the curriculum 13. To take lead responsibility for a program area, subject or course, as required. 14. To enhance student experience and outcomes. 15. To discharge proctoring duties assigned by the Exam Office/ Head of the Department 16. To perform any other tasks assigned by the HOD, Dean or Vice Dean.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Minimum Qualification:</h2><p>Bachelor s degree in computing science or information technology</p><p>IELTS score of 6.0 or above.</p><h2>Experience:</h2><p>1- 5 Years</p><h2>Language Requirement:</h2><p>Proficiency in English is a must.</p><h2>Requirement /Skills:</h2><p>A minimum of 2 years of experience in teaching IT at the tertiary level.</p><p></p></section>