Operation Specialist Jobs in Oman

<div><br></div><div><br></div><p><strong>Operation Coordinator - IP</strong><br> <br> Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning</em></p> <p><em>Who gives cargo its airtime? You do.</em> <strong>DHL Global Forwarding</strong> has an opening for an <strong>Operation Coordinator - IP </strong><strong>in Muscat, Oman</strong><strong>.</strong></p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this </strong><strong>Operation Coordinator - IP</strong><strong> position</strong></p><div><div ><ul > <li><span >Freight forwarding and logistics knowledge (air, ocean, road, project cargo).</span></li> <li><span >Strong communication and customer service skills.</span></li> <li><span >Documentation and customs compliance knowledge.</span></li> <li><span >Planning and coordination ability.</span></li> <li><span >Problem-solving and multitasking skills.</span></li> <li><span >Knowledge of shipment tracking systems and Microsoft Office tools.</span></li> </ul><p><span ></span></p><p><strong><span >Typical Daily Activities</span></strong></p><ul > <li><span >Following up with carriers, ports and overseas DHL offices.</span></li> <li><span >Tracking & Rooting air, ocean, and road shipments.</span></li> <li><span >Coordinating liners, ports, customs clearance, and delivery schedules.</span></li> <li><span >Attending port operations and coordination </span></li> <li><span >Handling shipping documentation (B/L, AWB, commercial invoice, packing list, customs documents).</span></li> <li><span >Updating customers on shipment status and reports </span></li> <li><span >Managing exceptions, delays, and operational issues.</span></li><li>Coordinating with warehouses, transporters, and site teams</li></ul></div></div>     <p><strong>Now, here is what we need from you! </strong></p> <table> <tbody> <tr> <td width="302"> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td width="302"> <p>Bachelor’s Degree</p> </td> </tr> <tr> <td width="302"> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td width="302"> <p>Less than 2 years</p> </td> </tr> </tbody> </table>         <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>

<p><h4>Job description</h4> <p>The warehouse specialist assists the supply supervisor in the performance of routine warehousing duties. Assists in training of material storage and distribution/warehouse personnel. Receives, stores and issues supplies and equipment. Maintains warehouse locations, selects supplies and equipment for issues and shipments. Manages the shelf-life program. Carries out housekeeping duties in the warehouse. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Ensures all receipts of supplies and equipment from deposits and other sources of supply are identified properly and are in a serviceable condition before storing.</li> <li>Performs warehouse validations and prepares the warehouse for inventories.</li> <li>Receives, inspects and stores materials in designated warehouse locations.</li> <li>Operates material handling equipment such as forklifts and pallet jacks.</li> <li>Prepares and issues materials for operational use or deployment.</li> <li>Conducts routine inventories to maintain accurate warehouse records.</li> <li>Ensures compliance with safety and security standards for storage.</li> <li>Maintains a clean and organized warehouse environment.</li> <li>Supports audits and inspections by providing accurate records and inventory data.</li> <li>Performs other duties as directed or assigned by the supervisor.</li> <li>Is responsible for HAZMAT and environmental functions.</li> <li>Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Must have organizational skills and be able to understand, speak, read and write English at a beginner level.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>Will be required to operate material handling equipment up to 10k forklift.</li> <li>High school diploma or equivalent required.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Working knowledge in the use of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs is preferred.</li> <li>Proficiency in warehouse operations and inventory management systems preferred.</li> <li>One to two years' experience in a supply system or closely related function is preferred.</li> <li>Maximo experience is preferred.</li> </ul></p><p></p>

<p><h4>Job description</h4> <p>The warehouse specialist assists the supply supervisor in the performance of routine warehousing duties. Assists in training of material storage and distribution/warehouse personnel. Receives, stores and issues supplies and equipment. Maintains warehouse locations, selects supplies and equipment for issues and shipments. Manages the shelf-life program. Carries out housekeeping duties in the warehouse. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Ensures all receipts of supplies and equipment from deposits and other sources of supply are identified properly and are in a serviceable condition before storing.</li> <li>Performs warehouse validations and prepares the warehouse for inventories.</li> <li>Receive, inspect and store materials in designated warehouse locations.</li> <li>Operate material handling equipment such as forklifts and pallet jacks.</li> <li>Prepare and issue materials for operational use or deployment.</li> <li>Conduct routine inventories to maintain accurate warehouse records.</li> <li>Ensure compliance with safety and security standards for storage.</li> <li>Maintain a clean and organized warehouse environment.</li> <li>Support audits and inspections by providing accurate records and inventory data.</li> <li>Performs other duties as directed or assigned by the supervisor.</li> <li>Be responsible for HAZMAT and environmental functions.</li> <li>Performs other duties as assigned.</li> <li>Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Must have organizational skills and be able to understand, speak, read and write English at a beginner level.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>Will be required to operate material handling equipment up to 10k forklift.</li> <li>High school diploma or equivalent required.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Working knowledge in the use of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs is preferred.</li> <li>Proficiency in warehouse operations and inventory management systems preferred.</li> <li>One to two years' experience in a supply system or closely related function is preferred.</li> <li>Maximo experience is preferred.</li> </ul></p><p></p>

<p><h4>Job description</h4> <p>The warehouse specialist assists the supply supervisor in the performance of routine warehousing duties. Assists in training of material storage and distribution/warehouse personnel. Receives, stores and issues supplies and equipment. Maintains warehouse locations, selects supplies and equipment for issues and shipments. Manages the shelf-life program. Carries out housekeeping duties in the warehouse. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Ensures all receipts of supplies and equipment from deposits and other sources of supply are identified properly and are in a serviceable condition before storing.</li> <li>Performs warehouse validations and prepares the warehouse for inventories.</li> <li>Receive, inspect and store materials in designated warehouse locations.</li> <li>Operate material handling equipment such as forklifts and pallet jacks.</li> <li>Prepare and issue materials for operational use or deployment.</li> <li>Conduct routine inventories to maintain accurate warehouse records.</li> <li>Ensure compliance with safety and security standards for storage.</li> <li>Maintain a clean and organized warehouse environment.</li> <li>Support audits and inspections by providing accurate records and inventory data.</li> <li>Performs other duties as directed or assigned by the supervisor.</li> <li>Be responsible for HAZMAT and environmental functions.</li> <li>Performs other duties as assigned.</li> <li>Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Must have organizational skills and be able to understand, speak, read and write English at a beginner level.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>Will be required to operate material handling equipment up to 10k forklift.</li> <li>High school diploma or equivalent required.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Working knowledge in the use of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs is preferred.</li> <li>Proficiency in warehouse operations and inventory management systems preferred.</li> <li>One to two years' experience in a supply system or closely related function is preferred.</li> <li>Maximo experience is preferred.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists to get it right for our guests and our business each and every time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The HSE Specialist is responsible for supporting local management in establishing and continuously improving Health, Safety and Environment (HSE) culture within the worksite. </p><ul><li>Develop managers' awareness and ensure HSE policies and standards are an integral part of line management responsibilities and objectives.<br></li><li>Assist line management with: Understanding and Implementing the HSE Management System; monitoring HSE objectives; liaising with local contractors and agencies regarding HSE; assessing local risks; generating local HSE procedures, work instructions and checklists; preparing and monitoring HSE plans that define how the HSE Management System is implemented at the location level; monitoring compliance to policies, standards and procedures; compliance audits and self-audits.<br></li><li>Advise management on corrective actions required.<br></li><li>Coordinate and participate in screening and HSE training of personnel, including contractors.<br></li><li>Keep abreast of new documentation and training material related to HSE and inform management accordingly.<br></li><li>Ensure that HSE documentation is updated and available onsite.<br></li><li>Advise management on the level local HSE compliance with Schlumberger, local and host country regulations.<br></li><li>Monitor and follow up on HSE reports and facilitate LPT meetings and HSE audits.<br></li><li>Support line management in investigations of failures and accidents.<br></li><li>Maintain a high level of HSE awareness among personnel through communication, training and promoting involvement in HSE programs.<br></li><li>Recommend improvements to the HSE program.<br></li><li>Review QUEST to ensure that logged data is correct and up to date.<br></li><li>Analyze HSE trends for the location.</li></ul><p><strong>Minimum qualification:</strong></p><br><ul><li>5 years experience as Field HSE Specialist.</li><li>5 years experience in HSE for the Oil &amp; Gas Industry.</li></ul><p>SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.</p><br> </div>

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<p>Provide comprehensive nursing care to patients before, during, and after surgical procedures. Prepare the Operation Theatre, surgical instruments, equipment, and supplies before procedures. Assist surgeons and anesthetists during surgical procedures. Maintain strict aseptic and infection-control practices in the OT. Perform instrument, sponge, and needle counts before and after procedures. Monitor patients' vital signs and clinical condition during surgery. Assist with patient positioning, preparation, and transfer. Handle and maintain surgical instruments and OT equipment appropriately. Ensure proper sterilization and availability of surgical supplies. Assist with emergency procedures and maintain readiness for surgical emergencies. Complete OT documentation, surgical records, and handover reports accurately. Coordinate effectively with surgeons, anesthetists, nurses, and other healthcare professionals. Maintain patient safety, privacy, dignity, and confidentiality at all times.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>B.Sc Nursing qualification.</li><li>Minimum 5 years of hands-on experience in an Operation Theatre.</li><li>Strong knowledge of surgical procedures, OT protocols, infection control, and sterilization.</li><li>Good communication and teamwork skills.</li><li>Ability to work effectively in a busy hospital environment.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Outreach Specialist (Outbound Email &amp; Lead Generation) – Remote Position Type: Full-Time, Remote Location: Middle East Preferred Working Hours: U.<br>S. Client Business Hours About the Role At Pavago, one of our clients is hiring a Cold Email Outreach Specialist to generate qualified sales opportunities through strategic outbound email campaigns.<br> This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.<br> Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.<br> If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.<br> What You’ll Own Prospect Research &amp; List Building Build highly targeted prospect lists using: Apollo ZoomInfo LinkedIn Sales Navigator Crunchbase Similar prospecting platforms Segment prospects by: Industry Company size Job title Geography Ideal Customer Profile (ICP) Verify and clean contact data using: NeverBounce ZeroBounce Clearout Maintain organized prospect databases and outreach lists.<br> Cold Email Campaign Management Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics.<br> Deliverability &amp; Inbox Management Manage inbox reputation using platforms such as: Instantly Lemlist Smartlead Mailwarm Monitor: Bounce rates Spam scores Sender reputation Inbox health Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines.<br> Campaign Optimization &amp; Reporting Conduct A/B testing on: Subject lines Messaging CTAs Send times Track key metrics including: Open rates Positive reply rates Bounce rates Conversion rates Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history.<br> Lead Qualification &amp; CRM Management Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: HubSpot Salesforce Zoho CRM Similar CRM platforms Ensure outreach data remains organized and up to date.<br> Compliance &amp; Best Practices Ensure campaigns comply with: CAN-SPAM GDPR CCPA Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation.<br> What Makes You a Strong Fit Excellent persuasive and concise writing skills.<br> Strong analytical mindset with a focus on performance improvement.<br> Comfortable using outbound automation and deliverability tools.<br> Organized, proactive, and highly execution-focused.<br> Strong attention to detail.<br> Continuously tests, learns, and optimizes campaign performance.<br> Required Experience &amp; Skills Experience 1–2+ years of experience in: Cold Email Outreach Outbound Lead Generation Sales Development (SDR) Outbound Marketing Technical Skills Hands-on experience with: Apollo Instantly Lemlist Smartlead Woodpecker Similar outreach platforms Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication.<br> Nice-to-Have Experience managing large-scale email deliverability.<br> Understanding of: DNS SPF DKIM DMARC Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or Account Executives.<br> Familiarity with outbound automation workflows and CRM integrations.<br> What a Typical Day Looks Like Build and refine prospect lists.<br> Launch and monitor outbound email campaigns.<br> Review inbox health and deliverability metrics.<br> Optimize messaging, targeting, and campaign performance.<br> Qualify interested prospects and hand them off to sales.<br> Update CRM records and maintain campaign documentation.<br> In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.<br> Key Metrics for Success (KPIs) High email open rates.<br> Positive reply and conversation rates.<br> Low bounce rates and strong inbox health.<br> Consistent campaign execution and optimization.<br> Accurate CRM documentation.<br> Growth in qualified outbound pipeline.<br> Why Join Us?<br> Own the complete outbound email process from strategy to execution.<br> Work with modern sales engagement and automation tools.<br> Directly influence pipeline growth and revenue generation.<br> Performance-driven environment with measurable impact.<br> Opportunities to grow into: Senior Outbound Specialist Sales Development Team Lead Outbound Growth Manager Revenue Operations Interview Process Initial Phone Screen Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Cold Email Sequence Exercise) Client Interview Offer &amp; Onboarding What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video .<br> This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.<br> Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team.<br> This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.<br> Don’t overthink it—you can record your video as many times as you’d like before submitting it.<br> Only your final submission will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.<br> Apply Now If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you.<br> Apply today and become a key contributor to building a predictable outbound pipeline.<br></span> </div>

<p>Job Overview: The University Marketing Specialist is responsible for implementing marketing strategies that promote the university's brand, programs, and services to potential students, partners, and other stakeholders. The Specialist will work closely with the Marketing Executive and other team members to create and execute marketing plans that increase the university's visibility and engagement with target audiences. The Specialist will also assist in developing and maintaining relationships with media outlets and other organizations to support the university's marketing efforts.</p><p>Duties and Responsibilities:</p><ul><li>Assisting in the development and implementation of marketing strategies to promote the university's brand, programs, and services to potential students, partners, and other stakeholders.</li><li>Building relationships with media outlets and other organizations to support the university's marketing efforts.</li><li>Collaborating with the Marketing director and other team members to create and execute marketing plans.</li><li>Developing and maintaining a database of media outlets and other organizations for marketing activities.</li><li>Creating and distributing marketing materials, such as brochures, flyers, and presentations.</li><li>Developing and implementing evaluation methods to measure the effectiveness of marketing activities.</li><li>Creating and maintaining the university's website and social media presence.</li><li>Organizing and facilitating events and activities to promote the university.</li><li>Coordinating with other departments within the university to ensure alignment of marketing activities.</li><li>Keeping up-to-date with current trends and best practices in marketing and branding.</li><li>Identifying opportunities for partnerships and collaborations between the university and media outlets or other organizations.</li><li>Maintaining accurate records of marketing activities and outcomes.</li><li>Preparing reports for university leaders and relevant stakeholders.</li><li>Evaluating the effectiveness of marketing efforts and making recommendations for improvements.</li><li>Participating in professional development opportunities to stay current on marketing best practices.</li><li>Building and maintaining a positive relationship with internal and external stakeholders.</li><li>Identifying target audiences and devising campaigns that engage, inform and motivate.</li><li>Coordinating and managing the production of all promotional materials and merchandise.</li><li>Managing and updating information and engaging with users through social media and other online platforms.</li><li>Assisting in budget management for marketing activities.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Competencies and Qualifications:</p><ul><li>Bachelor's degree in a relevant field, such as marketing, communications, or public relations.</li><li>Must be a job seeker registered with the Ministry of Labor</li><li>Must not have previously had a government-sponsored training opportunity</li><li>The applicant must not be over 35 years old</li><li>Less of 3 years of in marketing or a related field.</li><li>Fluent in English and Arabic.</li><li>Strong understanding of marketing and branding best practices.</li><li>Strong organizational and project management skills.</li><li>Strong communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Experience in building and maintaining relationships with media outlets and other organizations.</li><li>Strong attention to detail and ability to work with a high level of accuracy.</li><li>Ability to work independently and as part of a team.</li><li>Strong time management and ability to meet deadlines.</li><li>Strong computer skills, including proficiency in Microsoft Office and social media platforms.</li><li>Strong written and verbal communication skills in both English and Arabic.</li><li>Strong interpersonal and relationship building skills.</li><li>Understanding of budget management.</li><li>Understanding of event planning and coordination.</li><li>Strong strategic thinking and planning skills.</li><li>Strong presentation skills.</li><li>Experience with website design and development is a plus</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced Quality Specialist who will be responsible for checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business. The ideal candidate will possess a trained eye for detail and will be reliable and committed. In depth knowledge and comprehension of quality standards is essential. The goal is to ensure that our products are made of flawless materials with well-functioning equipment. That way our customers will enjoy high-quality service so that we can achieve long-term success.</p><p>Main Responsibilities</p><ul><li>Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety &amp; Quality standards.</li><li>Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.</li><li>Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers.</li><li>Maintain records of testing, information, and various metrics such as the number of defective products per day, kitchen inspection results, Hygiene &amp; Sanitation Inspection, etc.</li><li>Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn't meet the requirements.</li><li>Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)</li><li>Conduct staff awareness training sessions on food Safety &amp; quality</li><li>Support the team to develop and implement a food safety &amp; quality management system.</li><li>Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities.</li><li>Prepare and submit reports to the line manager.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Must have had a minimum of 3 years of previous proven experience as a quality controller, or any relevant role in the catering or hotel industry.</p><p>Minimum Bachelor s Degree from a Food Background (Food Technology/Food Science/Microbiology/Bio-Chemistry, etc.)</p><p>Must be HACCP certified with a Level 03 as a minimum requirement.</p><p>Familiarity with quality testing machines and systems.</p><p>Proficiency in MS Office.</p><p>Strong verbal and written English language skills.</p><p>Possesses a confident, firm, and pleasant personality that can work well with a team.</p><p>Currently located in Oman</p><p>Familiar with Oman's rules and regulations as per the municipality/MOH.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Outreach Specialist (Outbound Email &amp; Lead Generation) – Remote Position Type: Full-Time, Remote Location: Middle East Preferred Working Hours: U.<br>S. Client Business Hours About the Role At Pavago, one of our clients is hiring a Cold Email Outreach Specialist to generate qualified sales opportunities through strategic outbound email campaigns.<br> This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.<br> Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.<br> If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.<br> What You’ll Own Prospect Research &amp; List Building Build highly targeted prospect lists using: Apollo ZoomInfo LinkedIn Sales Navigator Crunchbase Similar prospecting platforms Segment prospects by: Industry Company size Job title Geography Ideal Customer Profile (ICP) Verify and clean contact data using: NeverBounce ZeroBounce Clearout Maintain organized prospect databases and outreach lists.<br> Cold Email Campaign Management Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics.<br> Deliverability &amp; Inbox Management Manage inbox reputation using platforms such as: Instantly Lemlist Smartlead Mailwarm Monitor: Bounce rates Spam scores Sender reputation Inbox health Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines.<br> Campaign Optimization &amp; Reporting Conduct A/B testing on: Subject lines Messaging CTAs Send times Track key metrics including: Open rates Positive reply rates Bounce rates Conversion rates Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history.<br> Lead Qualification &amp; CRM Management Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: HubSpot Salesforce Zoho CRM Similar CRM platforms Ensure outreach data remains organized and up to date.<br> Compliance &amp; Best Practices Ensure campaigns comply with: CAN-SPAM GDPR CCPA Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation.<br> What Makes You a Strong Fit Excellent persuasive and concise writing skills.<br> Strong analytical mindset with a focus on performance improvement.<br> Comfortable using outbound automation and deliverability tools.<br> Organized, proactive, and highly execution-focused.<br> Strong attention to detail.<br> Continuously tests, learns, and optimizes campaign performance.<br> Required Experience &amp; Skills Experience 1–2+ years of experience in: Cold Email Outreach Outbound Lead Generation Sales Development (SDR) Outbound Marketing Technical Skills Hands-on experience with: Apollo Instantly Lemlist Smartlead Woodpecker Similar outreach platforms Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication.<br> Nice-to-Have Experience managing large-scale email deliverability.<br> Understanding of: DNS SPF DKIM DMARC Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or Account Executives.<br> Familiarity with outbound automation workflows and CRM integrations.<br> What a Typical Day Looks Like Build and refine prospect lists.<br> Launch and monitor outbound email campaigns.<br> Review inbox health and deliverability metrics.<br> Optimize messaging, targeting, and campaign performance.<br> Qualify interested prospects and hand them off to sales.<br> Update CRM records and maintain campaign documentation.<br> In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.<br> Key Metrics for Success (KPIs) High email open rates.<br> Positive reply and conversation rates.<br> Low bounce rates and strong inbox health.<br> Consistent campaign execution and optimization.<br> Accurate CRM documentation.<br> Growth in qualified outbound pipeline.<br> Why Join Us?<br> Own the complete outbound email process from strategy to execution.<br> Work with modern sales engagement and automation tools.<br> Directly influence pipeline growth and revenue generation.<br> Performance-driven environment with measurable impact.<br> Opportunities to grow into: Senior Outbound Specialist Sales Development Team Lead Outbound Growth Manager Revenue Operations Interview Process Initial Phone Screen Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Cold Email Sequence Exercise) Client Interview Offer &amp; Onboarding What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video .<br> This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.<br> Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team.<br> This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.<br> Don’t overthink it—you can record your video as many times as you’d like before submitting it.<br> Only your final submission will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.<br> Apply Now If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you.<br> Apply today and become a key contributor to building a predictable outbound pipeline.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect s portfolio.</p><p>The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements.</p><p>The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><b>Main Tasks and Responsibilities</b><p>Solution Architecture &amp; Design</p><p>Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS.</p><p>Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies.</p><p>Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery.</p><p>Architecture Governance &amp; Standards</p><p>Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications.</p><p>Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles.</p><p>Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews.</p><p>Delivery Standards &amp; CI/CD</p><p>Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management.</p><p>Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors.</p><p>Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency.</p><p>Deployment &amp; Release Strategy</p><p>Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management.</p><p>Define release governance deployment runbooks, rollback/back-out plans, and post-deployment verification and oversee controlled releases of significant changes.</p><p>Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance.</p><p>EDRMS / ECM Platform Architecture</p><p>Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform.</p><p>Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality.</p><p>Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build.</p><p>Integration Architecture</p><p>Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors.</p><p>Define standards for authentication, error handling, monitoring, and data quality across integrations.</p><p>Technical Leadership, Support Oversight &amp; Vendor Management</p><p>Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed without owning first-line incident resolution.</p><p>Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities.</p><p>Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability.</p><p>Perform other related duties as assigned.</p><b>Key interactions</b><p>Internal: IDS &amp; CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams.</p><p>External: Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants.</p><br><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Education Requirements</b><br>Required: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.<br>Preferred: Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.<br><b>Language</b><br>Excellent knowledge of written, read, and spoken English (required)<br><b>Background and experience</b><br><b>Competencies and skills</b><br>6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization.<br>Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture.<br>Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred.<br>Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent).<br>Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems.<br>Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes.<br>Experience working with vendors and managing technical delivery quality and compliance.<br><b>Technical Competencies:</b><br>Strong analytical and problem-solving skills.<br>Excellent communication skills, able to translate technical concepts for business stakeholders.<br>Ability to act as a technical authority and influence design decisions across teams and vendors.<br>Attention to detail and a quality-driven mindset.<br>Self-motivated with the ability to manage multiple initiatives concurrently.<br>Collaborative approach to working with cross-functional and vendor teams.<br>Cultural sensitivity in a multinational environment.<br><b>Technical Competencies:</b><br>Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams).<br>Architecture governance and Architecture Decision Records (ADRs).<br>CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions).<br>Automated testing and security scanning (SAST/DAST/dependency scanning).<br>Deployment architecture, environment strategy, and release governance.<br>EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar).<br>Document management workflows, metadata models, taxonomy, and records compliance.<br>Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems.<br>IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.</p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>About </strong></span><span><strong>Calo</strong></span><p><span>Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.&nbsp;</span></p><br><br>Role overview<p>We are looking for an experienced Quality Specialist who will be responsible for checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business.</p><br><br><p><span>The ideal candidate will possess a trained eye for detail and will be reliable and committed. In depth knowledge and comprehension of quality standards is essential. The goal is to ensure that our products are made of flawless materials with well-functioning equipment. That way our customers will enjoy high-quality service so that we can achieve long-term success.</span></p><br><br><span><strong>Main Responsibilities</strong></span><ul><li><p><span>Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety &amp; Quality standards.</span></p><br><br></li><li><p><span>Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.</span></p><br><br></li><li><p><span>Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers.</span></p><br><br></li><li><p><span>Maintain records of testing, information, and various metrics such as the number of defective products per day, kitchen inspection results, Hygiene &amp; Sanitation Inspection, etc.</span></p><br><br></li><li><p><span>Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn’t meet the requirements.</span></p><br><br></li><li><p><span>Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)</span></p><br><br></li><li><p><span>Conduct staff awareness training sessions on food Safety &amp; quality</span></p><br><br></li><li><p><span>Support the team to develop and implement a food safety &amp; quality management system.</span></p><br><br></li><li><p><span>Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities.</span></p><br><br></li><li><p><span>Prepare and submit reports to the line manager.</span></p><br><br></li></ul><span><strong>Ideal Candidate</strong></span><ul><li><p><span>Must have had a minimum of 3 years of previous proven experience as a quality controller, or any relevant role in the catering or hotel industry.</span></p><br><br></li><li><p><span>Minimum Bachelor’s Degree from a Food Background (Food Technology/Food Science/Microbiology/Bio-Chemistry, etc.) </span></p><br><br></li><li><p><span>Must be HACCP certified with a Level 03 as a minimum requirement.</span></p><br><br></li><li><p><span>Familiarity with quality testing machines and systems.</span></p><br><br></li><li><p><span>Proficiency in MS Office.</span></p><br><br></li><li><p><span>Strong verbal and written English language skills.</span></p><br><br></li><li><p><span>Possesses a confident, firm, and pleasant personality that can work well with a team.</span></p><br><br></li><li><p><span>Currently located in Oman</span></p><br><br></li><li><p><span>Familiar with Oman's rules and regulations as per the municipality/MOH.</span></p><br><br></li></ul> <br><br> </div>

<p><b>Brief Posting Description </b></p> <p>The Senior Health &amp; Hygiene Specialist is responsible for leading the development, implementation, monitoring, and continuous improvement of Occupational Health and Industrial Hygiene programs across the organization. The role ensures the identification, assessment, monitoring, and control of workplace health hazards to prevent occupational illness, protect employee wellbeing, and ensure compliance with applicable legal, regulatory, and company requirements.</p> <p>The incumbent serves as the organization's subject matter expert in occupational health and industrial hygiene, supporting operational excellence, regulatory compliance, workforce wellbeing, and sustainable business performance through proactive health risk management.</p> <p><b>Detailed Description </b></p> <p>OCCUPATIONAL HEALTH MANAGEMENT IN MINING &amp; PROCESS PLANT</p> <p>Develop, implement, and maintain the Occupational Health and Industrial Hygiene Management Program.</p> <p>Develop and implement the Company's Occupational Health and Industrial Hygiene Strategy.</p> <p>Establish annual occupational health objectives, targets, and monitoring programs.</p> <p>Lead the occupational health component of the ISO 45001 Management System.</p> <p>Ensure occupational health risks are systematically identified, assessed, controlled, and reviewed across all operations.</p> <p>Review and update occupational health standards, procedures, and guidelines.</p> <p>Provide specialist technical advice to management on occupational health matters.</p> <p>Support the integration of occupational health risk management into operational planning and business decision-making processes.</p> <p>INDUSTRIAL HYGIENE MONITORING</p> <p> </p> <p>Develop and implement workplace exposure monitoring programs.</p> <p>Conduct or coordinate monitoring of occupational exposures including:</p> <p>Airborne dust and respirable particulates</p> <p>Crystalline silica</p> <p>Hazardous chemicals and gases</p> <p>Noise</p> <p>Heat stress</p> <p>Whole-body and hand-arm vibration</p> <p>Biological hazards</p> <p>Indoor air quality</p> <p>Establish exposure baselines and monitoring schedules.</p> <p>Analyze industrial hygiene monitoring data and prepare technical reports.</p> <p>Maintain occupational hygiene monitoring records and exposure databases.</p> <p>Ensure monitoring equipment is calibrated, maintained, and fit for purpose.</p> <p>HEALTH RISK ASSESSMENT</p> <p> </p> <p>Conduct Health Risk Assessments (HRAs) across operational activities.</p> <p>Evaluate employee exposure to occupational health hazards.</p> <p>Assess the significance of identified health risks and exposure levels.</p> <p>Recommend engineering, administrative, and personal protective controls.</p> <p>Verify the effectiveness of implemented control measures through follow-up assessments.</p> <p>Support operational risk assessments from an occupational health perspective.</p> <p>OCCUPATIONAL HEALTH SURVEILLANCE</p> <p> </p> <p>Develop and manage occupational health surveillance programs.</p> <p>Coordinate pre-employment, periodic, return-to-work, fitness-for-duty, and exit medical examinations.</p> <p>Monitor occupational disease trends and health surveillance outcomes.</p> <p>Liaise with occupational health service providers, physicians, and laboratories.</p> <p>Ensure confidentiality, integrity, and secure management of employee medical records.</p> <p>Track and report health surveillance compliance and effectiveness.</p> <p>EMPLOYEE WELLNESS AND HEALTH PROMOTION</p> <p> </p> <p>Develop and implement employee health promotion and wellness initiatives.</p> <p>Conduct awareness campaigns on occupational health hazards and preventive measures.</p> <p>Promote programs related to:</p> <p>Heat stress prevention</p> <p>Hearing conservation</p> <p>Respiratory protection</p> <p>Ergonomics</p> <p>Fatigue management</p> <p>Healthy lifestyle practices</p> <p>Support workforce wellbeing and preventative health initiatives.</p> <p> </p> <p> </p> <p>REGULATORY COMPLIANCE</p> <p> </p> <p>Ensure compliance with applicable occupational health legislation, regulations, permits, standards, and company requirements.</p> <p>Maintain awareness of changes in occupational health and industrial hygiene regulations.</p> <p>Coordinate occupational health regulatory inspections and compliance assessments.</p> <p>Support internal and external management system audits.</p> <p>Ensure timely closure of occupational health-related findings and corrective actions.</p> <p>INCIDENT INVESTIGATION</p> <p> </p> <p>Participate in investigations involving occupational illnesses, health-related incidents, and exposure exceedances.</p> <p>Identify immediate, underlying, and root causes.</p> <p>Recommend corrective and preventive actions.</p> <p>Verify implementation and effectiveness of corrective actions.</p> <p>Prepare technical investigation reports and recommendations.</p> <p>CONTRACTOR HEALTH MANAGEMENT</p> <p> </p> <p>Assess contractor compliance with occupational health requirements.</p> <p>Review contractor health risk assessments and exposure monitoring programs.</p> <p>Verify contractor implementation of occupational health controls.</p> <p>Monitor contractor performance against company occupational health standards.</p> <p>Participate in contractor prequalification and performance evaluations.</p> <p>EMERGENCY PREPAREDNESS</p> <p> </p> <p>Develop and maintain occupational health emergency response arrangements.</p> <p>Identify and assess health-related emergency scenarios.</p> <p>Support preparedness for chemical exposures, toxic releases, occupational illnesses, and public health emergencies.</p> <p><b >Job Requirements</b></p> <p>Education: </p> <p> </p> <p> Bachelor's degree in Occupational Health, Industrial Hygiene, Environmental Health, Public Health, or a related science field required.</p> <p> </p> <p>Certifications: </p> <p> </p> <p> Certified Industrial Hygienist (CIH), OHTA (Occupational Hygiene Training Association) certificates, or equivalent desirable.</p> <p> </p> <p> NEBOSH IGC or NEBOSH Diploma in Occupational Health &amp; Safety is preferable.</p> <p> </p> <p><b>Experience: </b></p> <p> </p> <p> Minimum 10 years of occupational health and industrial hygiene experience.</p> <p> </p> <p> Minimum 5 years of experience within mining, mineral processing, heavy industry, manufacturing, oil &amp; gas, or similar industrial environments.</p> <p> </p> <p> Demonstrated experience in occupational exposure monitoring and health risk management.</p> <p> </p> <p> Experience managing occupational health surveillance programs.</p> <p> </p> <p> Experience conducting occupational health investigations and compliance assessments.</p> <p> </p> <p><br></p>