CRM specialist Jobs

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics. This person drives the adoption of effective technological solutions to the customer needs and challenges The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.) Capture/update customer activity for service delivery visibility in the business systems. Capture and communicate internally significant customer intelligence. Capture and confirm job-specific requirements. As a member of the Account Team, identify and capture both PL &amp; cross-PL sales leads outside existing contract terms, and contribute to the Account Plan. Compile and review cost estimates for consolidation with the technical proposal. Assess job risks during analysis of customer job requirements. Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood. Communicate recommendations and actions to the customer to mitigate unplanned events. Ensure that job deliverables are accurate and delivered on time. Facilitate customer reviews of SQ events as required. Coordinate and conduct regular service quality meetings with the customer. Evaluate customer feedback via customer satisfaction reports and performance reviews. Review the quality and completeness of field tickets. Proactively identify and resolve invoice disputes regarding product and service delivery issues.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Engineering or Geoscience.</li><li>Strong technical competency in Drilling Fluids and Cementing Services.</li><li>Minimum of 5 years of experience in similar roles.</li></ul><p></p></section>

<p><h4>Company</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Job description</h4> <p>The Senior Officer – Broker Relations is responsible for managing, growing, and strengthening Orient’s broker network across General and Medical insurance lines. The role focuses on developing strategic broker partnerships, driving portfolio expansion, and ensuring seamless coordination between brokers, underwriting, finance, and internal teams. It ensures optimal broker performance through regular reviews, training, renewal management, and strict adherence to compliance and regulatory requirements, while maintaining strong relationships that support business growth and corporate account acquisition.</p> <h4>What you will do (key responsibilities)</h4> <ul> <li>Maintain and expand the broker portfolio on both General and Medical lines of business.</li> <li>Conduct regular and strategic meetings with allocated brokers to develop the portfolio.</li> <li>Handle renewal management and related coordination with both brokers and the underwriting team.</li> <li>Prepare business/performance reports on a monthly basis and share them with the line manager.</li> <li>Conduct portal presentations and training for brokers on various products offered by Orient.</li> <li>Monitor and analyse broker performance on a regular basis.</li> <li>Support the Finance Department on credit control related issues.</li> <li>Maintain excellent rapport with both internal and external stakeholders.</li> <li>Build a strong pipeline of corporate accounts for each quarter.</li> <li>Update and maintain all KYC related documents of the panel broker.</li> <li>Ensure adherence to all regulatory and compliance related processes required by the company.</li> </ul> <h4>Required skills to be successful (qualification)</h4> <ul> <li>Education: Bachelor’s / Master’s / Diploma.</li> <li>Experience: Minimum 5 years in a broker relations role.</li> <li>Certification: Insurance certification will be an added advantage.</li> <li>Excellent communication and people management skills.</li> </ul> <h4>About Orient Insurance PJSC</h4> <p>Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a highly proactive and performance-driven cold email outreach specialist to generate qualified pipeline through strategic outbound email campaigns.</p> <p>This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.</p> <p>This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.</p> <p>The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.</p> <h4>What you’ll own</h4> <p><strong>Prospect research & list building</strong></p> <ul> <li>Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools</li> <li>Segment prospects by ICP, industry, role, company size, and geography</li> <li>Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout</li> <li>Maintain organized prospect databases and outreach tracking systems</li> </ul> <p><strong>Cold email campaign execution</strong></p> <ul> <li>Write compelling cold email copy, subject lines, and CTAs tailored to target audiences</li> <li>Build and launch multi-step outbound campaigns across 4–8 touchpoints</li> <li>Personalize messaging using prospect, company, and industry insights</li> <li>Monitor campaigns daily and optimize based on engagement and performance metrics</li> </ul> <p><strong>Deliverability & inbox health</strong></p> <ul> <li>Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms</li> <li>Monitor spam scores, bounce rates, sender reputation, and deliverability metrics</li> <li>Rotate inboxes and sending accounts to maintain campaign performance</li> <li>Troubleshoot deliverability issues proactively before performance drops</li> </ul> <p><strong>Campaign optimization & reporting</strong></p> <ul> <li>A/B test subject lines, messaging, CTAs, and send times</li> <li>Track open rates, positive reply rates, bounce rates, and conversion metrics</li> <li>Continuously optimize messaging and targeting strategies based on data</li> <li>Maintain organized reporting dashboards and outreach documentation</li> </ul> <p><strong>Lead qualification & CRM management</strong></p> <ul> <li>Monitor campaign replies and categorize prospect responses accurately</li> <li>Identify and route qualified leads to sales teams with proper context and notes</li> <li>Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems</li> <li>Ensure all engagement data remains clean and organized</li> </ul> <p><strong>Compliance & best practices</strong></p> <ul> <li>Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards</li> <li>Maintain suppression lists and opt-out processes correctly</li> <li>Follow outbound best practices to protect sender reputation and campaign performance</li> </ul> <h4>What makes you a great fit</h4> <ul> <li>Strong persuasive and concise copywriting skills</li> <li>Highly analytical and performance-driven mindset</li> <li>Comfortable working with outbound tools and technical deliverability systems</li> <li>Organized, proactive, and execution-focused</li> <li>Strong attention to detail with campaign monitoring and reporting</li> <li>Comfortable testing, iterating, and optimizing continuously</li> </ul> <h4>Required experience & skills</h4> <ul> <li>1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles</li> <li>Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker</li> <li>Experience writing outbound email copy and managing campaigns</li> <li>Strong Excel or Google Sheets skills for prospect and campaign management</li> <li>Excellent written English communication skills</li> </ul> <h4>Preferred experience</h4> <ul> <li>Experience managing deliverability and inbox health at scale</li> <li>Familiarity with DNS setup, SPF, DKIM, and DMARC basics</li> <li>Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses</li> <li>Experience working closely with SDR or Account Executive teams</li> <li>Familiarity with outbound automation and CRM workflows</li> </ul> <h4>What a typical day looks like</h4> <p>A cold email outreach specialist’s day revolves around building pipeline through outbound campaigns and performance optimization. You will:</p> <ul> <li>Research and build targeted prospect lists</li> <li>Launch and monitor cold email sequences</li> <li>Review deliverability metrics and inbox health</li> <li>Optimize messaging, targeting, and campaign structure</li> <li>Manage replies and qualify interested prospects</li> <li>Update CRM systems and maintain campaign documentation</li> </ul> <p>In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Open rates consistently meeting or exceeding benchmarks</li> <li>Positive reply rates and qualified conversations generated</li> <li>Bounce rates maintained below acceptable thresholds</li> <li>Consistent outbound campaign execution and optimization</li> <li>CRM accuracy and lead tracking completeness</li> <li>Growth in qualified outbound pipeline opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer and background verification</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Outreach Specialist / Outbound Lead Generation Representative Position Type: Full-Time, Remote Working Hours: U.<br>S. Client Business Hours Location: Remote (Middle East) About the Role We’re hiring a highly proactive and performance-driven Cold Email Outreach Specialist to generate qualified pipeline through strategic outbound email campaigns.<br> This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification.<br> You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.<br> This is not a passive list-sending role.<br> We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.<br> The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.<br> What You’ll Own Prospect Research &amp; List Building • Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools • Segment prospects by ICP, industry, role, company size, and geography • Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout • Maintain organized prospect databases and outreach tracking systems Cold Email Campaign Execution • Write compelling cold email copy, subject lines, and CTAs tailored to target audiences • Build and launch multi-step outbound campaigns across 4–8 touchpoints • Personalize messaging using prospect, company, and industry insights • Monitor campaigns daily and optimize based on engagement and performance metrics Deliverability &amp; Inbox Health • Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms • Monitor spam scores, bounce rates, sender reputation, and deliverability metrics • Rotate inboxes and sending accounts to maintain campaign performance • Troubleshoot deliverability issues proactively before performance drops Campaign Optimization &amp; Reporting • A/B test subject lines, messaging, CTAs, and send times • Track open rates, positive reply rates, bounce rates, and conversion metrics • Continuously optimize messaging and targeting strategies based on data • Maintain organized reporting dashboards and outreach documentation Lead Qualification &amp; CRM Management • Monitor campaign replies and categorize prospect responses accurately • Identify and route qualified leads to sales teams with proper context and notes • Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems • Ensure all engagement data remains clean and organized Compliance &amp; Best Practices • Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards • Maintain suppression lists and opt-out processes correctly • Follow outbound best practices to protect sender reputation and campaign performance What Makes You a Great Fit • Strong persuasive and concise copywriting skills • Highly analytical and performance-driven mindset • Comfortable working with outbound tools and technical deliverability systems • Organized, proactive, and execution-focused • Strong attention to detail with campaign monitoring and reporting • Comfortable testing, iterating, and optimizing continuously Required Experience &amp; Skills • 1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles • Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker • Experience writing outbound email copy and managing campaigns • Strong Excel or Google Sheets skills for prospect and campaign management • Excellent written English communication skills Preferred Experience • Experience managing deliverability and inbox health at scale • Familiarity with DNS setup, SPF, DKIM, and DMARC basics • Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses • Experience working closely with SDR or Account Executive teams • Familiarity with outbound automation and CRM workflows What a Typical Day Looks Like A Cold Email Outreach Specialist’s day revolves around building pipeline through outbound campaigns and performance optimization.<br> You will: • Research and build targeted prospect lists • Launch and monitor cold email sequences • Review deliverability metrics and inbox health • Optimize messaging, targeting, and campaign structure • Manage replies and qualify interested prospects • Update CRM systems and maintain campaign documentation In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.<br> Key Metrics for Success (KPIs) • Open rates consistently meeting or exceeding benchmarks • Positive reply rates and qualified conversations generated • Bounce rates maintained below acceptable thresholds • Consistent outbound campaign execution and optimization • CRM accuracy and lead tracking completeness • Growth in qualified outbound pipeline opportunities Interview Process • Initial Phone Screen • Video Interview with Pavago Recruiter • Practical Assessment (Cold Email Sequence Exercise) • Client Interview • Offer &amp; Background Verification #ColdEmail #OutboundMarketing #LeadGeneration #SDR #B2BMarketing #EmailOutreach #SalesDevelopment #RemoteJobs #Apollo #Instantly #HubSpot #LinkedInSalesNavigator #OutboundSales</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job holders at this level perform a wide range of Administration &amp; Logistics and general support duties of a highly responsible and confidential nature, including budget preparation and controlling. They are normally responsible for identifying and resolving problems and issues and typically report to a very high-level executive, who directs several different major functions. The job holders are required to continuously improve organizational capabilities, processes, procedures, practices, lead a team of technical and non-technical employees to achieve day to day tasks and overall departmental objective, ensure the section performs in line with the approved Service Level Agreement (SLA) and Established Policy and Procedures.</p><p>The position will act in accordance with OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Lead the team for the development and delivery of a range of Administration &amp; Logistics services, including office contracts and provision of admin management, transportation, etc., that contributes to building and maintaining relationships with stakeholders (customers, business partners, and suppliers) which enhance OQ8 operation ensuring OQ8 staff and other stakeholders are satisfied with the services provided.</p><p>Supervise the travel requirements for the business and vendors to ensure smooth and cost-effective operations.</p><p>Supervise the office premises Administration &amp; Logistics (leases, contracts, and service level agreements) according to OQ8 s guideline and provide with preferred suppliers quotations analyzed and financial threshold requirements.</p><p>Manage the office contacts database regularly updated and relationships well maintained.</p><p>Feedback obtained from customers, business partners and other stakeholders is acted on.</p><p>Process all payment according to terms and conditions of the contracts and leases.</p><p>Review and regularly update the Business Continuity Plan, to ensure its effective communication and understanding across the operation.</p><p>Always keep office vehicles in good condition. Supervise the weekly check of the vehicle log for journeys, repair, maintenance, and other expenses for audit purposes.</p><p>Supervise OQ8 office storage, and maintain it in good condition, (stocked well-arranged and fits for purposes).</p><p>Supervise the orders of office newspapers, printed supplies, and stationery reviewed for the efficient use of staff.</p><p>Support OQ8 team on arrangements for office events provided to good quality of service.</p><p>Support provided for staff including information and logistics arrangements for their arrival, settling in, residence, and departure. Inquiries were responded to and need satisfied.</p><p>Co-ordination on the arrangements of staff visa and work permits completed in line with management deadlines and standards.</p><p>Collaborate with other OQ8 s functional teams to define appropriate service level targets and continuously optimize interdepartmental processes.</p><p>Lead the team regarding best practice sharing for standardization and efficient process governance.</p><p>Assist in the prioritization of projects and planning for improvements.</p><p>Recommend new ideas and approaches to effect continuous improvements in efficiency of department and services performed.</p><p>Liaises with Government Authorities in regards any other government relation inquires.</p><p>Internal: All OQ8 s functions</p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education requirements</strong></p><p>Bachelor s degree in business administration, HR, or related disciplines.</p><p><strong>Language</strong></p><p>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><p><strong>Background and experience</strong></p><p><strong>Competencies and skills</strong></p><p>10 years experience in similar role, in a large oil industry industrial organisation.</p><p><strong>Strong experience in:</strong></p><p>Public relations</p><p>Travel &amp; hotel booking management,</p><p>Office administration (leases, contracts, and service level agreements)</p><p>Office storage</p><p>Stationery</p><p>Office events</p><p>staff visa and work permit</p><p><strong>Soft:</strong></p><p>People s management skills</p><p>Analytical skills</p><p>Planning skills</p><p>Forward thinking</p><p>Excellent business and technical report writing skills.</p><p><strong>Technical:</strong></p><p>Very good knowledge in using PC software.</p><p>Administration</p><p>Logistics</p><p></p></section>

<p><h4>Company</h4> <p>Al Futtaim Private Company LLC</p> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Job description</h4> <p>The Assistant Vice President – Broker Relations is responsible for managing, growing, and strengthening Orient’s broker network across general and medical insurance lines. The role focuses on developing strategic broker partnerships, driving portfolio expansion, and ensuring seamless coordination between brokers, underwriting, finance, and internal teams. It ensures optimal broker performance through regular reviews, training, renewal management, and strict adherence to compliance and regulatory requirements, while maintaining strong relationships that support business growth and corporate account acquisition.</p> <h4>What you will do (key responsibilities)</h4> <ul> <li>Maintain and expand the broker portfolio, mainly on general insurance and other lines</li> <li>Conduct regular and strategic meetings with allocated brokers to develop the portfolio</li> <li>Handle renewal management and related coordination with both brokers and the underwriting team</li> <li>Prepare business and performance reports on a monthly basis and share them with the line manager</li> <li>Conduct portal presentations and training for brokers on various products offered by Orient</li> <li>Monitor and analyse broker performance on a regular basis</li> <li>Support the finance department on credit control related issues</li> <li>Maintain excellent rapport with both internal and external stakeholders</li> <li>Build a strong pipeline of corporate accounts for each quarter</li> <li>Update and maintain all KYC-related documents of the panel broker</li> <li>Ensure adherence to all regulatory and compliance related processes required by the company</li> </ul> <h4>Required skills to be successful (qualification)</h4> <ul> <li>Education: Bachelor’s, Master’s or Diploma</li> <li>Experience: Minimum 5 years in a broker relations role</li> <li>Certification: Insurance certification will be an added advantage</li> <li>Excellent communication and people management skills</li> </ul> <h4>About Orient Insurance PJSC</h4> <p>Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Job description</h4> <p>The Assistant Vice President – Broker Relations is responsible for managing, growing, and strengthening Orient’s broker network across General and Medical insurance lines. The role focuses on developing strategic broker partnerships, driving portfolio expansion, and ensuring seamless coordination between brokers, underwriting, finance, and internal teams. It ensures optimal broker performance through regular reviews, training, renewal management, and strict adherence to compliance and regulatory requirements, while maintaining strong relationships that support business growth and corporate account acquisition.</p> <h4>What you will do (key responsibilities)</h4> <ul> <li>Maintain and expand the broker portfolio, mainly on General Insurance and other lines</li> <li>Conduct regular and strategic meetings with allocated brokers to develop the portfolio</li> <li>Handle renewal management and related coordination with both brokers and the underwriting team</li> <li>Prepare business/performance reports on a monthly basis and share them with the line manager</li> <li>Conduct portal presentations and training for brokers on various products offered by Orient</li> <li>Monitor and analyse broker performance on a regular basis</li> <li>Support the Finance Department on credit control–related issues</li> <li>Maintain excellent rapport with both internal and external stakeholders</li> <li>Build a strong pipeline of corporate accounts for each quarter</li> <li>Update and maintain all KYC-related documents of the panel broker</li> <li>Ensure adherence to all regulatory and compliance-related processes required by the company</li> </ul> <h4>Required skills to be successful (qualification)</h4> <ul> <li>Education: Bachelor’s / Master’s / Diploma</li> <li>Experience: Minimum 5 years in a broker relations role</li> <li>Certification: Insurance certification will be an added advantage</li> <li>Excellent communication and people-management skills</li> </ul> <h4>About Orient Insurance PJSC</h4> <p>Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a highly proactive and performance-driven cold email outreach specialist to generate qualified pipeline through strategic outbound email campaigns.</p> <p>This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.</p> <p>This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.</p> <p>The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.</p> <h4>What you’ll own</h4> <p><strong>Prospect research & list building</strong></p> <ul> <li>Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools</li> <li>Segment prospects by ICP, industry, role, company size, and geography</li> <li>Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout</li> <li>Maintain organized prospect databases and outreach tracking systems</li> </ul> <p><strong>Cold email campaign execution</strong></p> <ul> <li>Write compelling cold email copy, subject lines, and CTAs tailored to target audiences</li> <li>Build and launch multi-step outbound campaigns across 4–8 touchpoints</li> <li>Personalize messaging using prospect, company, and industry insights</li> <li>Monitor campaigns daily and optimize based on engagement and performance metrics</li> </ul> <p><strong>Deliverability & inbox health</strong></p> <ul> <li>Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms</li> <li>Monitor spam scores, bounce rates, sender reputation, and deliverability metrics</li> <li>Rotate inboxes and sending accounts to maintain campaign performance</li> <li>Troubleshoot deliverability issues proactively before performance drops</li> </ul> <p><strong>Campaign optimization & reporting</strong></p> <ul> <li>A/B test subject lines, messaging, CTAs, and send times</li> <li>Track open rates, positive reply rates, bounce rates, and conversion metrics</li> <li>Continuously optimize messaging and targeting strategies based on data</li> <li>Maintain organized reporting dashboards and outreach documentation</li> </ul> <p><strong>Lead qualification & CRM management</strong></p> <ul> <li>Monitor campaign replies and categorize prospect responses accurately</li> <li>Identify and route qualified leads to sales teams with proper context and notes</li> <li>Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems</li> <li>Ensure all engagement data remains clean and organized</li> </ul> <p><strong>Compliance & best practices</strong></p> <ul> <li>Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards</li> <li>Maintain suppression lists and opt-out processes correctly</li> <li>Follow outbound best practices to protect sender reputation and campaign performance</li> </ul> <h4>What makes you a great fit</h4> <ul> <li>Strong persuasive and concise copywriting skills</li> <li>Highly analytical and performance-driven mindset</li> <li>Comfortable working with outbound tools and technical deliverability systems</li> <li>Organized, proactive, and execution-focused</li> <li>Strong attention to detail with campaign monitoring and reporting</li> <li>Comfortable testing, iterating, and optimizing continuously</li> </ul> <h4>Required experience & skills</h4> <ul> <li>1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles</li> <li>Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker</li> <li>Experience writing outbound email copy and managing campaigns</li> <li>Strong Excel or Google Sheets skills for prospect and campaign management</li> <li>Excellent written English communication skills</li> </ul> <h4>Preferred experience</h4> <ul> <li>Experience managing deliverability and inbox health at scale</li> <li>Familiarity with DNS setup, SPF, DKIM, and DMARC basics</li> <li>Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses</li> <li>Experience working closely with SDR or Account Executive teams</li> <li>Familiarity with outbound automation and CRM workflows</li> </ul> <h4>What a typical day looks like</h4> <p>A cold email outreach specialist’s day revolves around building pipeline through outbound campaigns and performance optimization. You will:</p> <ul> <li>Research and build targeted prospect lists</li> <li>Launch and monitor cold email sequences</li> <li>Review deliverability metrics and inbox health</li> <li>Optimize messaging, targeting, and campaign structure</li> <li>Manage replies and qualify interested prospects</li> <li>Update CRM systems and maintain campaign documentation</li> </ul> <p>In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Open rates consistently meeting or exceeding benchmarks</li> <li>Positive reply rates and qualified conversations generated</li> <li>Bounce rates maintained below acceptable thresholds</li> <li>Consistent outbound campaign execution and optimization</li> <li>CRM accuracy and lead tracking completeness</li> <li>Growth in qualified outbound pipeline opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer and background verification</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the handling of customer complaints and feedback submitted through the official platform by reviewing entries, following up with concerned units, updating customers on resolutions, and assisting in maintaining service quality records.</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Operational:</p> <p>1. Monitor the Complaints and Feedback Platform and receive entries submitted by customers.</p> <p> </p> <p>2. Check submitted complaints and feedback for completeness and clarity.</p> <p> </p> <p>3. Contact customers, when required, to confirm receipt and clarify any missing details.</p> <p> </p> <p>4. Forward cases to relevant departments or branches for investigation and resolution.</p> <p> </p> <p>5. Follow up on pending items to ensure resolution within the set timeframe.</p> <p> </p> <p>6. Notify customers of the outcomes and confirm closure of complaints.</p> <p> </p> <p>7. Update and maintain accurate records of complaints, responses, and actions taken.</p> <p> </p> <p>8. Assist in tracking complaints from the Call Center system and follow up for resolution.</p> <p> </p> <p>9. Note common issues or frequently raised points and inform the supervisor.</p> <p> </p> <p>10. Assist in preparing basic reports on complaint volumes and trends.</p> <p> </p> <p>11. Suggest simple process changes to improve how the platform works, based on recurring issues.</p> <p> </p> <p>12. Coordinate with other units if small technical adjustments to the platform are needed.</p> <p> </p> <p>13. Conduct or assist with short customer surveys when requested.</p> <p> </p> <p>14. Ensure survey results are recorded and submitted on time.</p> <p> </p> <p>15. Carry out other support tasks assigned by the supervisor related to customer feedback or records.</p> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p>1. Internal</p> <p> All internal departments</p> <p> </p> <p> As part of day-to-day activities</p> <p> </p> <p>2. External</p> <p> </p> <p> DB Customers, Technical Support Vendors</p> <p> </p> <p> As part of day-to-day activities</p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interactions</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p> Bachelor s degree in Business Administration, Customer Service, or related field</p> <p> </p> <p>Experience:</p> <p> </p> <p> 2 to 4 years of experience in customer service or complaints handling</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Basic understanding of complaint and feedback processes</p> <p> </p> <p> Familiarity with online forms, CRM, or case-tracking tools</p> <p> </p> <p> Clear communication and basic data entry skills</p> <p> </p> <p> Attention to detail and follow-up capability</p> <p> </p> <p> Willingness to support quality improvement</p> <p> </p> <p>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</p> <p> </p> <p> NA</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job title</strong> </p> <p>Principal Investors Relations &amp; ESG</p> <p> <strong>Grade</strong> </p> <p> </p> <p> <strong>Asset</strong> </p> <p>Finance &amp; Procurement</p> <p> <strong>Function</strong> </p> <p>Investor Relations &amp; ESG</p> <p> <strong>Location</strong> </p> <p>Oman Muscat </p> <p> <strong>Budget control</strong> </p> <p>*OPEX and/or CAPEX and/or Revenue amount as relevant*</p> <p> <strong>Reporting to</strong> </p> <p>Head of Investor Relations &amp; ESG</p> <p> <strong>Direct Reports</strong> </p> <p> </p> <p> <strong>Job purpose </strong> </p> <p>To lead the development and execution of the Investor Relations and Stakeholder Management strategy, ensuring transparent, consistent, and timely communication with investors, analysts, and external stakeholders. The role is responsible for managing key capital market disclosures, overseeing investor engagement initiatives, and providing strategic insights to senior leadership, thereby enhancing the company s market reputation, investor confidence, and long-term shareholder value.</p> <p>The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p> <p> <strong>Main tasks and responsibilities</strong> </p> <p> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong>Investors Relations and Stakeholder Management</strong> </p> <p> <strong>Regular external reporting activities: </strong> </p> <ul> <li>Support Head of IR &amp; ESG preparing Company s key messages and ensure data required by the financial markets are provided in a clear and concise manner on a timely basis, including all regulatory announcements and disclosures</li> <li>Work with the external IR advisory consultancy and internal OQEP team to ensure all capital market related press releases are produced on a timely basis </li> <li>Maintaining the Investor Relations section of the corporate website; and preparing other collateral and presentations, including the annual report and investor packs to support analyst/investor outreach</li> </ul> <p> <strong>Investor targeting/Analyst outreach </strong> </p> <ul> <li>Preparing Competitor and Peer-group analyses; Shareholder and Bondholder identification including supporting external bondholder and shareholder identification service providers</li> <li>Supporting Head of IR &amp; ESG developing an annual investor targeting programme and the annual calendar of IR engagement plan to provide regular contact with principal bondholder, shareholder, including potential bondholder and shareholder</li> <li>Prepare capital markets communications literature and presentations, slide show packs and roadshow materials </li> <li>Supporting periodic investor sessions, non-deal roadshows, capital markets day, investor meeting, supporting ad hoc analyst and investor tours, ensuring supporting materials are prepared as necessary </li> <li>Supporting Head of IR &amp; ESG maintain regular contact with buy-side and sell-side analysts, including responding to ad hoc queries</li> </ul> <p> <strong>Ongoing management of IR activities </strong> </p> <ul> <li>Preparing share price monitoring report </li> <li>Monitoring analysts forecast on an ongoing basis, comparison with the Company s own forecasts </li> <li>Monitoring analyst research reports on the Company and its peers</li> <li>Supporting Head of IR &amp; ESG preparing an annual plan and budget for the IR function </li> <li>Maintaining a database of all investor/broker contact</li> <li>Supporting execution of Debt Capital Market IR programme </li> <li>Supporting good relationship with the Rating Agency </li> <li>Liaise with external stakeholder events and programmes (Investor conferences, conference calls, roadshows)</li> <li>Supporting the production of the Annual Report in conjunction with other relevant business vertical </li> </ul> <p> </p> <p> <strong>Reporting </strong> </p> <ul> <li>Coordinate information gathering from multiple sources, on key drivers behind the numbers and agree on comments to be incorporated into the reports </li> <li>Support Business Reporting and Monitoring improvement including capabilities, procedures and practices.</li> <li>Maintaining Investor Data Base for meeting with executive management.</li> <li>Maintaining investor relation calendar</li> </ul> <p> </p> <p> <strong>Key interactions</strong> </p> <p> <strong>Internal</strong>: Relevant functions under chief executives (CFO, COO, CCO, and general Counsel) and JV and Operated Assets team. </p> <p> <strong>External</strong>: equity and fixed income analyst, MSX, FSA and relevant investment community </p> <p> <strong>Notable Working Conditions. </strong>Office based, moderate to intensive computer screen use. </p> <p> <strong>Education requirements</strong> </p> <p>Minimum qualification is a bachelor s degree in finance, Business &amp; Marketing </p> <p> <strong>Language</strong> </p> <p>Excellent in reading, writing, and speaking English Language (Required), Arabic Language is desired. </p> <p> <strong>Background and experience</strong> </p> <p> <strong>Competencies and skills</strong> </p> <ul> <li>10-12+ years of relevant experience, preferable previous experiences working in oil and gas company.</li> <li>3+ years experiences working in corporate finance and/or capital market environment </li> <li>Have a good capability to analyse and interpret consolidated financial statements. </li> <li>Experienced in developing high-quality management reports and investor-focused presentations.</li> <li>Able to act as coordinator for multiple team (internal and external)</li> <li>Solid understanding of sustainability and ESG-related topics and frameworks.</li> <li>Have knowledge to evaluate business plans and sustainability indicators.</li> <li>Familiar with capital market expectations, corporate governance practices, and investor engagement strategies.</li> <li>Comfortable working in fast-paced, cross-functional environments with tight deadlines.</li> </ul> <p>Soft skills:</p> <ul> <li><br></li></ul><ul> </ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job title Principal Investors Relations &amp; ESG Grade Asset Finance &amp; Procurement Function Investor Relations &amp; ESG Location Oman Muscat Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Head of Investor Relations &amp; ESG Direct Reports Job purpose To lead the development and execution of the Investor Relations and Stakeholder Management strategy, ensuring transparent, consistent, and timely communication with investors, analysts, and external stakeholders. The role is responsible for managing key capital market disclosures, overseeing investor engagement initiatives, and providing strategic insights to senior leadership, thereby enhancing the company s market reputation, investor confidence, and long-term shareholder value. The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives. Main tasks and responsibilities Investors Relations and Stakeholder Management Regular external reporting activities: Support Head of IR &amp; ESG preparing Company s key messages and ensure data required by the financial markets are provided in a clear and concise manner on a timely basis, including all regulatory announcements and disclosures Work with the external IR advisory consultancy and internal OQEP team to ensure all capital market related press releases are produced on a timely basis Maintaining the Investor Relations section of the corporate website; and preparing other collateral and presentations, including the annual report and investor packs to support analyst/investor outreach Investor targeting/Analyst outreach Preparing Competitor and Peer-group analyses; Shareholder and Bondholder identification including supporting external bondholder and shareholder identification service providers Supporting Head of IR &amp; ESG developing an annual investor targeting programme and the annual calendar of IR engagement plan to provide regular contact with principal bondholder, shareholder, including potential bondholder and shareholder Prepare capital markets communications literature and presentations, slide show packs and roadshow materials Supporting periodic investor sessions, non-deal roadshows, capital markets day, investor meeting, supporting ad hoc analyst and investor tours, ensuring supporting materials are prepared as necessary Supporting Head of IR &amp; ESG maintain regular contact with buy-side and sell-side analysts, including responding to ad hoc queries Ongoing management of IR activities Preparing share price monitoring report Monitoring analysts forecast on an ongoing basis, comparison with the Company s own forecasts Monitoring analyst research reports on the Company and its peers Supporting Head of IR &amp; ESG preparing an annual plan and budget for the IR function Maintaining a database of all investor/broker contact Supporting execution of Debt Capital Market IR programme Supporting good relationship with the Rating Agency Liaise with external stakeholder events and programmes (Investor conferences, conference calls, roadshows) Supporting the production of the Annual Report in conjunction with other relevant business vertical Reporting Coordinate information gathering from multiple sources, on key drivers behind the numbers and agree on comments to be incorporated into the reports Support Business Reporting and Monitoring improvement including capabilities, procedures and practices. Maintaining Investor Data Base for meeting with executive management. Maintaining investor relation calendar Key interactions Internal : Relevant functions under chief executives (CFO, COO, CCO, and general Counsel) and JV and Operated Assets team. External : equity and fixed income analyst, MSX, FSA and relevant investment community Notable Working Conditions. Office based, moderate to intensive computer screen use. Education requirements Minimum qualification is a bachelor s degree in finance, Business &amp; Marketing Language Excellent in reading, writing, and speaking English Language (Required), Arabic Language is desired. Background and experience Competencies and skills 10-12+ years of relevant experience, preferable previous experiences working in oil and gas company. 3+ years experiences working in corporate finance and/or capital market environment Have a good capability to analyse and interpret consolidated financial statements. Experienced in developing high-quality management reports and investor-focused presentations. Able to act as coordinator for multiple team (internal and external) Solid understanding of sustainability and ESG-related topics and frameworks. Have knowledge to evaluate business plans and sustainability indicators. Familiar with capital market expectations, corporate governance practices, and investor engagement strategies. Comfortable working in fast-paced, cross-functional environments with tight deadlines. Soft skills: Strong communication skills (Written and Verbal) Strategic Thinking Aligns IR efforts with business goals. Executive Presence Engages confidently with senior stakeholders. Stakeholder Management Builds strong, trusted relationships. Analytical Mindset Interprets data to drive insights. Collaboration Works effectively across functions. Adaptability Handles change and pressure well. Attention to Detail Ensures accuracy in all outputs. Technical skills: Financial Modeling Builds and interprets valuation models. Capital Markets Understands investor behaviors and trends. Regulatory Reporting Ensures compliance with disclosure rules. Presentations Creates compelling investor materials. CRM &amp; BI Tools Manages data and stakeholder tracking. Project Management Leads IR campaigns and events. Excellent business and technical report writing skills.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum qualification is a bachelor s degree in finance, Business &amp; Marketing</p><p>Excellent in reading, writing, and speaking English Language (Required), Arabic Language is desired.</p><p>10-12+ years of relevant experience, preferable previous experiences working in oil and gas company.</p><p>3+ years experiences working in corporate finance and/or capital market environment</p><p>Have a good capability to analyse and interpret consolidated financial statements.</p><p>Experienced in developing high-quality management reports and investor-focused presentations.</p><p>Able to act as coordinator for multiple team (internal and external)</p><p>Solid understanding of sustainability and ESG-related topics and frameworks.</p><p>Have knowledge to evaluate business plans and sustainability indicators.</p><p>Familiar with capital market expectations, corporate governance practices, and investor engagement strategies.</p><p>Comfortable working in fast-paced, cross-functional environments with tight deadlines.</p><p>Soft skills:</p><p>Strong communication skills (Written and Verbal)</p><p>Strategic Thinking Aligns IR efforts with business goals.</p><p>Executive Presence Engages confidently with senior stakeholders.</p><p>Stakeholder Management Builds strong, trusted relationships.</p><p>Analytical Mindset Interprets data to drive insights.</p><p>Collaboration Works effectively across functions.</p><p>Adaptability Handles change and pressure well.</p><p>Attention to Detail Ensures accuracy in all outputs.</p><p>Technical skills:</p><p>Financial Modeling Builds and interprets valuation models.</p><p>Capital Markets Understands investor behaviors and trends.</p><p>Regulatory Reporting Ensures compliance with disclosure rules.</p><p>Presentations Creates compelling investor materials.</p><p>CRM &amp; BI Tools Manages data and stakeholder tracking.</p><p>Project Management Leads IR campaigns and events.</p><p>Excellent business and technical report writing skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job holders at this level perform a wide range of Administration &amp; Logistics and general support duties of a highly responsible and confidential nature, including budget preparation and controlling. They are normally responsible for identifying and resolving problems and issues and typically report to a very high-level executive, who directs several different major functions. The job holders are required to continuously improve organizational capabilities, processes, procedures, practices, lead a team of technical and non-technical employees to achieve day to day tasks and overall departmental objective, ensure the section performs in line with the approved Service Level Agreement (SLA) and Established Policy and Procedures.</p><p>The position will act in accordance with OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main tasks and responsibilities</strong></p><p>Lead the team for the development and delivery of a range of Administration &amp; Logistics services, including office contracts and provision of admin management, transportation, etc., that contributes to building and maintaining relationships with stakeholders (customers, business partners, and suppliers) which enhance OQ8 operation ensuring OQ8 staff and other stakeholders are satisfied with the services provided.</p><p>Supervise the travel requirements for the business and vendors to ensure smooth and cost-effective operations.</p><p>Supervise the office premises Administration &amp; Logistics (leases, contracts, and service level agreements) according to OQ8 s guideline and provide with preferred suppliers quotations analyzed and financial threshold requirements.</p><p>Manage the office contacts database regularly updated and relationships well maintained.</p><p>Feedback obtained from customers, business partners and other stakeholders is acted on.</p><p>Process all payment according to terms and conditions of the contracts and leases.</p><p>Review and regularly update the Business Continuity Plan, to ensure its effective communication and understanding across the operation.</p><p>Always keep office vehicles in good condition. Supervise the weekly check of the vehicle log for journeys, repair, maintenance, and other expenses for audit purposes.</p><p>Supervise OQ8 office storage, and maintain it in good condition, (stocked well-arranged and fits for purposes).</p><p>Supervise the orders of office newspapers, printed supplies, and stationery reviewed for the efficient use of staff.</p><p>Support OQ8 team on arrangements for office events provided to good quality of service.</p><p>Support provided for staff including information and logistics arrangements for their arrival, settling in, residence, and departure. Inquiries were responded to and need satisfied.</p><p>Co-ordination on the arrangements of staff visa and work permits completed in line with management deadlines and standards.</p><p>Collaborate with other OQ8 s functional teams to define appropriate service level targets and continuously optimize interdepartmental processes.</p><p>Lead the team regarding best practice sharing for standardization and efficient process governance.</p><p>Assist in the prioritization of projects and planning for improvements.</p><p>Recommend new ideas and approaches to effect continuous improvements in efficiency of department and services performed.</p><p>Liaises with Government Authorities in regards any other government relation inquires.</p><p><strong>Key interactions</strong></p><p>Internal: All OQ8 s functions</p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education requirements</strong> Bachelor s degree in business administration, HR, or related disciplines.</p><p><strong>Language</strong> Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><p><strong>Background and experience</strong></p><p><strong>Competencies and skills</strong> 10 years experience in similar role, in a large oil industry industrial organisation.</p><p><strong>Strong experience in:</strong></p><ul><li>Public relations</li><li>Travel &amp; hotel booking management,</li><li>Office administration (leases, contracts, and service level agreements)</li><li>Office storage</li><li>Stationery</li><li>Office events</li><li>staff visa and work permit</li></ul><p><strong>Soft:</strong></p><ul><li>People s management skills</li><li>Analytical skills</li><li>Planning skills</li><li>Forward thinking</li><li>Excellent business and technical report writing skills.</li></ul><p><strong>Technical:</strong></p><ul><li>Very good knowledge in using PC software.</li><li>Administration</li><li>Logistics</li></ul><p></p></section>