Company

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job description

The Senior Officer – Broker Relations is responsible for managing, growing, and strengthening Orient’s broker network across General and Medical insurance lines. The role focuses on developing strategic broker partnerships, driving portfolio expansion, and ensuring seamless coordination between brokers, underwriting, finance, and internal teams. It ensures optimal broker performance through regular reviews, training, renewal management, and strict adherence to compliance and regulatory requirements, while maintaining strong relationships that support business growth and corporate account acquisition.

What you will do (key responsibilities)

• Maintain and expand the broker portfolio on both General and Medical lines of business.
• Conduct regular and strategic meetings with allocated brokers to develop the portfolio.
• Handle renewal management and related coordination with both brokers and the underwriting team.
• Prepare business/performance reports on a monthly basis and share them with the line manager.
• Conduct portal presentations and training for brokers on various products offered by Orient.
• Monitor and analyse broker performance on a regular basis.
• Support the Finance Department on credit control related issues.
• Maintain excellent rapport with both internal and external stakeholders.
• Build a strong pipeline of corporate accounts for each quarter.
• Update and maintain all KYC related documents of the panel broker.
• Ensure adherence to all regulatory and compliance related processes required by the company.

Required skills to be successful (qualification)

• Education: Bachelor’s / Master’s / Diploma.
• Experience: Minimum 5 years in a broker relations role.
• Certification: Insurance certification will be an added advantage.
• Excellent communication and people management skills.

About Orient Insurance PJSC

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.