Jobs In Al Karama

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB PURPOSE:<br></span></strong><span>As the first point of contact for customer queries and complaints across Employee Benefits (EB), this role is responsible for&nbsp;<strong>delivering a consistently high standard of customer service and complaint resolution</strong>. The role involves investigating, responding to, and resolving customer complaints in a timely and compliant manner, while conducting root cause analysis and driving corrective action plans to prevent recurrence. With a primary focus on Oman operations, the role also provides cross-functional support across non-Oman markets complaints. It requires strong stakeholder coordination, proactive issue resolution, and a continuous focus on enhancing customer experience and service quality.<br></span><span><strong><span>JOB DESCRIPTION:&nbsp;&nbsp;</span></strong></span></p><br><br><ul><li><span>Serve as the first point of contact for walk-in customers in Oman, ensuring a positive, professional, and efficient service experience</span></li><li><span>Manage and resolve Group (Employee Benefits) complaints for Oman and the wider Gulf region, ensuring compliance with regulatory requirements and internal SLAs</span></li><li><span>Oversee and track MedNet (MN) complaints for Oman, ensuring timely resolution and proper escalation where required.</span></li><li><span>Investigate complaints thoroughly by reviewing documentation, engaging with complainants, and assessing all relevant information to determine validity and appropriate resolution.</span></li><li><span>Respond to both&nbsp;<strong>regulatory and non-regulatory complaints</strong> within defined timelines, ensuring accuracy, fairness, and completeness.</span></li><li><span>Analyze information gathered during investigations to identify root causes, trends, and systemic issues impacting customer experience.</span></li><li><span>Draft clear, comprehensive responses that address all complaint points, including the ability to present complex issues in a structured and easily understood manner.</span></li><li><span>Ensure customers are kept informed throughout the complaint lifecycle, including regular updates and final resolution outcomes.</span></li><li><span>Record, track, and monitor complaints across all stages, ensuring proper documentation and audit readiness.</span></li><li><span>Prepare&nbsp;<strong>executive-level complaint summaries and reports</strong> for Senior Management, highlighting key issues, trends, and risk areas.</span></li><li><span>Identify and communicate&nbsp;<strong>emerging trends, root causes, and service gaps</strong>, recommend and implement&nbsp;<strong>process improvements</strong> to enhance customer experience and operational efficiency.</span></li><li><span>Support the&nbsp;<strong>Complaints &amp; Continuous Improvement Manager</strong> in strengthening complaint handling frameworks, procedures, and governance.</span></li><li><span>Prepare and submit&nbsp;<strong>periodic regulatory reports</strong> in line with agreed SLAs and local regulatory requirements.</span></li><li><span>Support&nbsp;<strong>complaint-related audits</strong>, including internal and external audits, by ensuring documentation, controls, and processes meet compliance standards.</span></li><li><span>Liaise with&nbsp;<strong>local regulators and internal stakeholders</strong> to ensure alignment with regulatory expectations and service excellence standards.<br></span><span><br><strong>KEY DELVIERABLES:</strong></span></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.</span></li><li><span>Timely resolution of EB customer queries and complaints.</span></li><li><span>Effective oversight and closure of MN complaints in Oman.</span></li><li><span>Seamless handling of walk-in customers with high service standards.</span></li><li><span>Cross-market support for complaints (non-Oman and retail).</span></li><li><span>Accurate reporting, trend analysis, and continuous improvement initiatives.<br></span><strong><span>COMMUNICATIONS &amp; WORKING RELATIONSHIPS:</span></strong></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.<br><strong>FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:&nbsp;</strong></span></li><li><span>Reports to Business Controls Manager.</span></li><li><span>No Financial authority.<br><strong>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:&nbsp;</strong></span></li><li><span>2-5 years of relevant experience in insurance or financial organization</span></li><li><span>Oral &amp; Written communication skills in English, Arabic and Hindi</span></li><li><span>Bachelor’s degree or equivalent.</span></li><li><span>Strong knowledge of the financial services industry and the operational transactions and processes supported.</span></li><li><span>Excellent organizational skills with the ability to multi-task effectively.</span></li><li><span>Demonstrated knowledge of MS Office applications; and be proficient in their use.</span></li><li><span>Exposure to a customer service role is an added advantage.</span></li><li><span>Knowledge of the regulations governing the insurance industry in Gulf region (Oman, UAE, Kuwait, Bahrain, Qatar)<br><strong>COMPETENCIES REQUIRED:</strong></span></li><li><span>Strong understanding of compliance and regulatory requirements</span></li><li><span>Strong customer service and complaint handling expertise</span></li><li><span>Strong problem solving, analytical skill and influencing skills.</span></li><li><span>Strong interpersonal, verbal, and written communication skills.</span></li><li><span>Ability to meet deadlines and effective time management.</span></li><li><span>Excellent communication and stakeholder management skills</span></li><li><span>Highly organized and able to manage and prioritise workload to deliver targets.</span></li><li><span>Knowledge of Employee Benefits / Health Insurance operations</span></li></ul> <br><br> </div>

<p>The Head of Primary is responsible for providing strategic, academic, and operational leadership across the Primary phase, ensuring the delivery of a high-quality British Curriculum and consistently high standards of teaching, learning, assessment, student achievement, behaviour, and wellbeing. The Head of Primary leads curriculum implementation and development, monitors student progress and attainment, evaluates the quality of teaching, and ensures appropriate intervention and support are implemented where required. Through effective leadership, data-informed decision-making, and rigorous quality assurance processes, the Head of Primary establishes a culture of high expectations, accountability, continuous improvement, inclusion, and academic excellence for all students. As a key member of the School Leadership Team, the Head of Primary works collaboratively with the Headteacher, senior and middle leaders, teachers, teaching assistants, SEN staff, parents, and other stakeholders to achieve the school's strategic priorities and provide an outstanding educational experience for students. The role requires an experienced and reflective leader who demonstrates professionalism, integrity, effective communication, and visible leadership while promoting safeguarding, student welfare, staff development, positive parent partnerships, and the school's vision and values. The Head of Primary is accountable for the performance and effectiveness of the Primary phase and actively contributes to whole-school development, accreditation, inspection readiness, and sustained school improvement.</p><p><b>Key Responsibilities</b></p><ul><li>Provide strategic and operational leadership for the Primary phase in alignment with the school's vision, mission, values, policies, and strategic improvement priorities.</li><li>Lead the effective implementation, development, review, and evaluation of the Primary British Curriculum, ensuring appropriate progression, continuity, challenge, and curriculum coverage across all year groups.</li><li>Maintain consistently high expectations for the quality of teaching, learning, assessment, student behaviour, attendance, achievement, and professional practice throughout the Primary phase.</li><li>Monitor and evaluate the quality of teaching through lesson observations, learning walks, book scrutiny, planning reviews, student feedback, assessment data, and other quality assurance processes.</li><li>Analyse student attainment and progress data regularly to identify trends, achievement gaps, underperformance, and areas requiring targeted academic intervention.</li><li>Ensure appropriate intervention and improvement action plans are developed, implemented, monitored, and evaluated for students who are not meeting expected levels of progress.</li><li>Lead Primary Heads of Department, subject leaders, teachers, teaching assistants, and relevant support staff, ensuring clear expectations, accountability, and effective communication.</li><li>Conduct regular departmental and phase meetings to review curriculum delivery, student performance, teaching quality, operational priorities, and progress against improvement targets.</li><li>Support the recruitment, induction, mentoring, coaching, development, and performance management of Primary staff.</li><li>Identify professional development needs and coordinate targeted training, coaching, workshops, and professional learning opportunities to strengthen teaching practice and leadership capacity.</li><li>Ensure schemes of work, curriculum maps, medium- and short-term planning, assessment materials, resources, and learning activities meet school and curriculum expectations.</li><li>Oversee formative and summative assessment practices and ensure assessments are appropriate, consistent, reliable, moderated, and effectively used to inform teaching and intervention.</li><li>Monitor the accuracy, quality, and timely completion of student reports, assessment records, progress data, portfolios, and other required academic documentation.</li><li>Establish clear expectations for effective communication with parents and ensure teachers respond professionally and within established school timelines to parent communications and portal messages.</li><li>Develop positive partnerships with parents by addressing concerns appropriately, communicating student progress, and supporting constructive home-school relationships.</li><li>Ensure Primary teachers maintain accurate and up-to-date information on the school's designated academic and parent communication platforms, including announcements, assessments, grades, attendance information, and required learning updates.</li><li>Promote inclusive educational practices and work collaboratively with SEN and Learning Support teams to ensure appropriate differentiation, accommodations, interventions, and Individual Education Plans are implemented and monitored.</li><li>Maintain high standards of student behaviour and ensure behaviour management procedures are consistently implemented across the Primary phase.</li><li>Promote student voice, leadership, independence, responsibility, wellbeing, and positive participation in school life.</li><li>Ensure safeguarding and child protection procedures are understood and consistently implemented by all staff within the Primary phase, immediately escalating concerns in accordance with school procedures.</li><li>Maintain a safe, supportive, inclusive, and respectful learning environment that prioritises students' physical, emotional, social, and academic wellbeing.</li><li>Coordinate and oversee Primary assemblies, educational trips, workshops, competitions, celebrations, curriculum enrichment activities, parent events, and other school initiatives.</li><li>Actively participate in and support school events and activities taking place during and outside normal working hours when required, including evenings and weekends.</li><li>Ensure effective staff deployment, supervision arrangements, duty schedules, cover requirements, and day-to-day operational organisation within the Primary phase.</li><li>Contribute to whole-school self-evaluation, strategic planning, policy development, school improvement planning, and organisational decision-making as a member of the School Leadership Team.</li><li>Lead and contribute to preparation for Ministry of Education requirements, external inspections, accreditation processes, quality assurance reviews, and other regulatory or external evaluations relevant to the Primary phase.</li><li>Maintain appropriate evidence and documentation demonstrating curriculum implementation, student achievement, leadership impact, staff development, quality assurance, and continuous improvement.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Certified Teacher, Head of Department/Coordinator</p><p>Minimum Education: Bachelor</p><p>Teaching Experience: 2+ years'</p>

<p>Bachelor of Technology/Engineering(Civil)</p><p><br><br></p><ul><li><p>Preparation of preliminaries based upon site condition, sources availability nearby like electricity & water etc, machinery & equipment and other Misc items required for the project.</p></li><li><p>To raise queries regarding the tender requirements such as BOQ, specifications, technicalities with corresponding consultants/ authorities and come to conclusion before tender submission.</p></li><li><p>Preparation of cost estimation and pricing for the project by preparing in detail list of activities to be executed & rate build up of materials, labour, machinery, overheads and other misc expenses required for the project (in close coordination with the cost controller). Hence finalizing the tender amount.</p></li><li><p>To coordinate with Commercial, Finance & Administration departments for necessary documents (such as tender bond, omanisation details, etc) required for submission.</p></li><li><p>• During Post Tender</p></li><li><p>To provide plan on how and when the work to be performed by developing a deliverable schedule to provide a road map that the construction team must stick to in order to finish the project in a timely and cost effective manner.</p></li><li><p>Approval of Subcontractor Agreements/ Work Orders /LPO whose value exceeding OMR 1,000 along with Commercial Head by reviewing the terms and conditions. In the absence of Quantity Surveyor, Business Head needs to approve the Agreements/Work Orders/LPO entered with Sub contractors.</p></li><li><p>Verifying the material requests received from the sites, before getting approval from Business Head. (To check whether the quantities requested for all the major items is as per requirement/budget).</p></li><li><p>Monitoring the cost of the projects on weekly basis and reporting to Business Head about the status of the project and corrective action to be taken by site in charge.</p></li><li><p>Coordinating with Draftsman and Site Engineers / Project Managers in drawing preparation for the sites and monitoring the Draft man work.</p></li><li><p>Preparation of Monthly Interim Payment Application & project progress based on the work executed at site and submits to the consultants / client and followup for the approval.</p></li><li><p>Preparation of the variation order claim and new rate build (in close coordination with cost controller) to submittal and followup to final approval.</p></li><li><p>Preparation of delay analysis and maintaining record of Extension of Time (EOT) to further claim.</p></li><li><p>Preparation of Final measurement and other supporting and relevant document for settlement of Final Account.</p></li><li><p>Responsible to maintain the required documentation (such as client correspondence, invoices etc) for the project and should act as the custodian for the Project File (Paper documentation).</p></li><li><p>Any other work allotted by the Business Head as per the requirement of the project.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Quantity Surveying, Civil Engineering, or a related field from an accredited institution.</p></li><li><p>Minimum of 5 years of relevant work experience in the civil engineering sector, demonstrating progressive responsibility.</p></li><li><p><strong>OMAN experience is Must.</strong></p></li><li><p><strong>MINISTRY Experience is preferred.</strong></p></li><li><p>Preparation of preliminaries based upon site condition, sources availability nearby like electricity & water etc, machinery & equipment and other Misc items required for the project.</p></li><li><p>To raise queries regarding the tender requirements such as BOQ, specifications, technicalities with corresponding consultants/ authorities and come to conclusion before tender submission.</p></li><li><p>Preparation of cost estimation and pricing for the project by preparing in detail list of activities to be executed & rate build up of materials, labour, machinery, overheads and other misc expenses required for the project (in close coordination with the cost controller). Hence finalizing the tender amount.</p></li><li><p>To coordinate with Commercial, Finance & Administration departments for necessary documents (such as tender bond, omanisation details, etc) required for submission.</p></li><li><p>• During Post Tender</p></li><li><p>To provide plan on how and when the work to be performed by developing a deliverable schedule to provide a road map that the construction team must stick to in order to finish the project in a timely and cost effective manner.</p></li><li><p>Approval of Subcontractor Agreements/ Work Orders /LPO whose value exceeding OMR 1,000 along with Commercial Head by reviewing the terms and conditions. In the absence of Quantity Surveyor, Business Head needs to approve the Agreements/Work Orders/LPO entered with Sub contractors.</p></li><li><p>Verifying the material requests received from the sites, before getting approval from Business Head. (To check whether the quantities requested for all the major items is as per requirement/budget).</p></li><li><p>Monitoring the cost of the projects on weekly basis and reporting to Business Head about the status of the project and corrective action to be taken by site in charge.</p></li><li><p>Coordinating with Draftsman and Site Engineers / Project Managers in drawing preparation for the sites and monitoring the Draft man work.</p></li><li><p>Preparation of Monthly Interim Payment Application & project progress based on the work executed at site and submits to the consultants / client and followup for the approval.</p></li><li><p>Preparation of the variation order claim and new rate build (in close coordination with cost controller) to submittal and followup to final approval.</p></li><li><p>Preparation of delay analysis and maintaining record of Extension of Time (EOT) to further claim.</p></li><li><p>Preparation of Final measurement and other supporting and relevant document for settlement of Final Account.</p></li><li><p>Responsible to maintain the required documentation (such as client correspondence, invoices etc) for the project and should act as the custodian for the Project File (Paper documentation).</p></li><li><p>Any other work allotted by the Business Head as per the requirement of the project.</p></li></ul><p>Desired Candidate Profile</p><ul><li><p>Bachelor’s degree in Quantity Surveying, Civil Engineering, or a related field from an accredited institution.</p></li><li><p>Minimum of 5 years of relevant work experience in the civil engineering sector, demonstrating progressive responsibility.</p><p><br></p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Building Construction project only</p></li><li><p>OMAN experience is Must.</p></li><li><p>MINISTRY Experience is preferred.</p></li><li><p>Must have PRE & POST tender experience </p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Bachelor of Technology/Engineering(Civil), Master of Technology/Engineering(Civil)</p><br><br><ul><li><p>Preparation of preliminaries based upon site condition, sources availability nearby like electricity &amp; water etc, machinery &amp; equipment and other Misc items required for the project.</p></li><li><p>To raise queries regarding the tender requirements such as BOQ, specifications, technicalities with corresponding consultants/ authorities and come to conclusion before tender submission.</p></li><li><p>Preparation of cost estimation and pricing for the project by preparing in detail list of activities to be executed &amp; rate build up of materials, labour, machinery, overheads and other misc expenses required for the project (in close coordination with the cost controller). Hence finalizing the tender amount.</p></li><li><p>To coordinate with Commercial, Finance &amp; Administration departments for necessary documents (such as tender bond, omanisation details, etc) required for submission.</p></li><li><p>• During Post Tender</p></li><li><p>To provide plan on how and when the work to be performed by developing a deliverable schedule to provide a road map that the construction team must stick to in order to finish the project in a timely and cost effective manner.</p></li><li><p>Approval of Subcontractor Agreements/ Work Orders /LPO whose value exceeding OMR 1,000 along with Commercial Head by reviewing the terms and conditions. In the absence of Quantity Surveyor, Business Head needs to approve the Agreements/Work Orders/LPO entered with Sub contractors.</p></li><li><p>Verifying the material requests received from the sites, before getting approval from Business Head. (To check whether the quantities requested for all the major items is as per requirement/budget).</p></li><li><p>Monitoring the cost of the projects on weekly basis and reporting to Business Head about the status of the project and corrective action to be taken by site in charge.</p></li><li><p>Coordinating with Draftsman and Site Engineers / Project Managers in drawing preparation for the sites and monitoring the Draft man work.</p></li><li><p>Preparation of Monthly Interim Payment Application &amp; project progress based on the work executed at site and submits to the consultants / client and followup for the approval.</p></li><li><p>Preparation of the variation order claim and new rate build (in close coordination with cost controller) to submittal and followup to final approval.</p></li><li><p>Preparation of delay analysis and maintaining record of Extension of Time (EOT) to further claim.</p></li><li><p>Preparation of Final measurement and other supporting and relevant document for settlement of Final Account.</p></li><li><p>Responsible to maintain the required documentation (such as client correspondence, invoices etc) for the project and should act as the custodian for the Project File (Paper documentation).</p></li><li><p>Any other work allotted by the Business Head as per the requirement of the project.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Quantity Surveying, Civil Engineering, or a related field from an accredited institution.</p></li><li><p>Minimum of 5 years of relevant work experience in the civil engineering sector, demonstrating progressive responsibility.</p></li><li><p><strong>OMAN experience is Must.</strong></p></li><li><p><strong>MINISTRY Experience is preferred.</strong></p></li><li><p>Preparation of preliminaries based upon site condition, sources availability nearby like electricity &amp; water etc, machinery &amp; equipment and other Misc items required for the project.</p></li><li><p>To raise queries regarding the tender requirements such as BOQ, specifications, technicalities with corresponding consultants/ authorities and come to conclusion before tender submission.</p></li><li><p>Preparation of cost estimation and pricing for the project by preparing in detail list of activities to be executed &amp; rate build up of materials, labour, machinery, overheads and other misc expenses required for the project (in close coordination with the cost controller). Hence finalizing the tender amount.</p></li><li><p>To coordinate with Commercial, Finance &amp; Administration departments for necessary documents (such as tender bond, omanisation details, etc) required for submission.</p></li><li><p>• During Post Tender</p></li><li><p>To provide plan on how and when the work to be performed by developing a deliverable schedule to provide a road map that the construction team must stick to in order to finish the project in a timely and cost effective manner.</p></li><li><p>Approval of Subcontractor Agreements/ Work Orders /LPO whose value exceeding OMR 1,000 along with Commercial Head by reviewing the terms and conditions. In the absence of Quantity Surveyor, Business Head needs to approve the Agreements/Work Orders/LPO entered with Sub contractors.</p></li><li><p>Verifying the material requests received from the sites, before getting approval from Business Head. (To check whether the quantities requested for all the major items is as per requirement/budget).</p></li><li><p>Monitoring the cost of the projects on weekly basis and reporting to Business Head about the status of the project and corrective action to be taken by site in charge.</p></li><li><p>Coordinating with Draftsman and Site Engineers / Project Managers in drawing preparation for the sites and monitoring the Draft man work.</p></li><li><p>Preparation of Monthly Interim Payment Application &amp; project progress based on the work executed at site and submits to the consultants / client and followup for the approval.</p></li><li><p>Preparation of the variation order claim and new rate build (in close coordination with cost controller) to submittal and followup to final approval.</p></li><li><p>Preparation of delay analysis and maintaining record of Extension of Time (EOT) to further claim.</p></li><li><p>Preparation of Final measurement and other supporting and relevant document for settlement of Final Account.</p></li><li><p>Responsible to maintain the required documentation (such as client correspondence, invoices etc) for the project and should act as the custodian for the Project File (Paper documentation).</p></li><li><p>Any other work allotted by the Business Head as per the requirement of the project.</p></li></ul><p>Desired Candidate Profile</p><ul><li><p>Bachelor’s degree in Quantity Surveying, Civil Engineering, or a related field from an accredited institution.</p></li><li><p>Minimum of 5 years of relevant work experience in the civil engineering sector, demonstrating progressive responsibility.</p><br></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Building Construction project only </p></li><li><p>OMAN experience is Must.</p></li><li><p>MINISTRY Experience is preferred.</p></li></ul><p></p></section>