Al Futtaim Group jobs

<p><h4>Overview of the role</h4> <p>To lead and manage service operations for consumer electronics and air conditioning products by ensuring timely service delivery, high quality standards, effective team performance, and compliance with company processes related to service, spare parts, stock, finance, reporting, and the achievement of revenue and collection targets as assigned from time to time.</p> <h4>What you will do</h4> <p><strong>Description of accountability:</strong></p> <h4>Service operations</h4> <ul> <li>Achievement of revenue and collection target related to assigned portfolio and profit centre.</li> <li>Ensure timely allocation and effective distribution of service calls among team members to maximize productivity and meet service level agreements (SLAs).</li> <li>Coordinate closely with customers, technicians, resellers, dealers, and internal teams to attend and resolve complaints within the prescribed turnaround time.</li> <li>Monitor job progress and proactively update customers and relevant stakeholders on status and expected closure.</li> <li>Ensure proper job closure and timely billing in SAP immediately upon completion of service calls.</li> <li>Maintain clear and professional communication through SAP, emails, and internal coordination.</li> </ul> <h4>Quality & performance management</h4> <ul> <li>Ensure all service jobs are completed with the highest quality standards, aiming for zero repeat complaints.</li> <li>Identify, raise and discuss epidemic or recurring failures with principles and line managers and support root cause analysis.</li> <li>Monitor individual technician performance and motivate team members to improve efficiency, skill levels, and accountability.</li> <li>Guide team members to take on higher responsibilities through coaching, mentoring, and on-the-job support.</li> <li>Recommend and coordinate technical and soft-skill training programs based on performance gaps.</li> <li>Obtain periodic feedback from customers and end users regarding work carried out and ensure corrective actions are implemented where required.</li> </ul> <h4>Spare parts management</h4> <ul> <li>Raise spare parts requests promptly and ensure timely issuance to technicians to avoid service delays.</li> <li>Track pending parts and regularly review status with the parts team for follow-up and availability.</li> <li>Ensure defective parts are returned to the store within three days of repair completion.</li> <li>Maintain weekly review of pending and returned parts with the team.</li> <li>Escalate spare parts pending beyond seven days to superiors for intervention.</li> </ul> <h4>Reporting & documentation</h4> <ul> <li>Review all pending service calls on a regular basis and take corrective action where required.</li> <li>Prepare and submit weekly service and performance reports to the line manager.</li> <li>Conduct weekly performance discussions with team members, share feedback and provide support to improve individual and overall team performance.</li> <li>Ensure accuracy and completeness of job cards, claim data, call reports and supporting documentation.</li> </ul> <h4>Technical report (TR) & warranty management</h4> <ul> <li>Ensure timely submission of TR-recommended job cards within seven days from job completion.</li> <li>Forward documents for scrap processing on a monthly basis.</li> <li>Regularly clear open orders, STOs and pending warranty-related transactions in SAP.</li> <li>Coordinate closely with warranty claims and technical teams to avoid delays or rejections.</li> </ul> <h4>Stock management</h4> <ul> <li>Conduct periodic stock counts to ensure accuracy and system alignment.</li> <li>Ensure proper stock upkeep, segregation and control in line with company policies.</li> <li>Identify and process slow-moving, second sale and scrap stock for timely clearance.</li> <li>Maintain accurate stock records in SAP and address discrepancies immediately.</li> </ul> <h4>Finance & commercial coordination</h4> <ul> <li>Ensure credit approvals are obtained for all non-cash jobs prior to service execution.</li> <li>Ensure timely preparation and submission of service estimates.</li> <li>Follow up on payments and collections from out-of-warranty customers.</li> <li>Escalate overdue payments to management.</li> <li>Coordinate with finance team using SAP reports and email communication to ensure financial compliance.</li> <li>Ensure timely preparation of debit notes for principal claims and follow up with principals for settlement.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong service operations and team management skills.</li> <li>Customer-focused approach with quality orientation.</li> <li>Good working knowledge of SAP and service management systems.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Diploma or bachelor’s degree in electronics, electrical or related field.</li> <li>7 to 10 years of experience in after-sales service operations.</li> <li>Minimum 2 to 3 years in a supervisory or team leadership role.</li> <li>Experience in consumer electronics and/or air conditioning service operations.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>To lead and manage service operations for consumer electronics and air conditioning products by ensuring timely service delivery, high quality standards, effective team performance, and compliance with company processes related to service, spare parts, stock, finance, reporting, and the achievement of revenue and collection targets as assigned from time to time.</p> <h4>What you will do</h4> <p><strong>Description of accountability:</strong></p> <h4>Service operations</h4> <ul> <li>Achievement of revenue and collection target related to assigned portfolio and profit centre.</li> <li>Ensure timely allocation and effective distribution of service calls among team members to maximize productivity and meet service level agreements (SLAs).</li> <li>Coordinate closely with customers, technicians, resellers, dealers, and internal teams to attend and resolve complaints within the prescribed turnaround time.</li> <li>Monitor job progress and proactively update customers and relevant stakeholders on status and expected closure.</li> <li>Ensure proper job closure and timely billing in SAP immediately upon completion of service calls.</li> <li>Maintain clear and professional communication through SAP, emails, and internal coordination.</li> </ul> <h4>Quality & performance management</h4> <ul> <li>Ensure all service jobs are completed with the highest quality standards, aiming for zero repeat complaints.</li> <li>Identify, raise and discuss epidemic or recurring failures with principles and line managers and support root cause analysis.</li> <li>Monitor individual technician performance and motivate team members to improve efficiency, skill levels, and accountability.</li> <li>Guide team members to take on higher responsibilities through coaching, mentoring, and on-the-job support.</li> <li>Recommend and coordinate technical and soft-skill training programs based on performance gaps.</li> <li>Obtain periodic feedback from customers and end users regarding work carried out and ensure corrective actions are implemented where required.</li> </ul> <h4>Spare parts management</h4> <ul> <li>Raise spare parts requests promptly and ensure timely issuance to technicians to avoid service delays.</li> <li>Track pending parts and regularly review status with the parts team for follow-up and availability.</li> <li>Ensure defective parts are returned to the store within three days of repair completion.</li> <li>Maintain weekly review of pending and returned parts with the team.</li> <li>Escalate spare parts pending beyond seven days to superiors for intervention.</li> </ul> <h4>Reporting & documentation</h4> <ul> <li>Review all pending service calls on a regular basis and take corrective action where required.</li> <li>Prepare and submit weekly service and performance reports to the line manager.</li> <li>Conduct weekly performance discussions with team members, share feedback and provide support to improve individual and overall team performance.</li> <li>Ensure accuracy and completeness of job cards, claim data, call reports and supporting documentation.</li> </ul> <h4>Technical report (TR) & warranty management</h4> <ul> <li>Ensure timely submission of TR-recommended job cards within seven days from job completion.</li> <li>Forward documents for scrap processing on a monthly basis.</li> <li>Regularly clear open orders, STOs and pending warranty-related transactions in SAP.</li> <li>Coordinate closely with warranty claims and technical teams to avoid delays or rejections.</li> </ul> <h4>Stock management</h4> <ul> <li>Conduct periodic stock counts to ensure accuracy and system alignment.</li> <li>Ensure proper stock upkeep, segregation and control in line with company policies.</li> <li>Identify and process slow-moving, second sale and scrap stock for timely clearance.</li> <li>Maintain accurate stock records in SAP and address discrepancies immediately.</li> </ul> <h4>Finance & commercial coordination</h4> <ul> <li>Ensure credit approvals are obtained for all non-cash jobs prior to service execution.</li> <li>Ensure timely preparation and submission of service estimates.</li> <li>Follow up on payments and collections from out-of-warranty customers.</li> <li>Escalate overdue payments to management.</li> <li>Coordinate with finance team using SAP reports and email communication to ensure financial compliance.</li> <li>Ensure timely preparation of debit notes for principal claims and follow up with principals for settlement.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong service operations and team management skills.</li> <li>Customer-focused approach with quality orientation.</li> <li>Good working knowledge of SAP and service management systems.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Diploma or bachelor’s degree in electronics, electrical or related field.</li> <li>7 to 10 years of experience in after-sales service operations.</li> <li>Minimum 2 to 3 years in a supervisory or team leadership role.</li> <li>Experience in consumer electronics and/or air conditioning service operations.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the Role</h4> <p>The IKEA Food Representative is tasked with supporting IKEA FOOD by driving sales through effective merchandising and selling skills with a focus on delivering exceptional customer service. This role also involves operating a cash register, maintaining clean checkout areas, and following all standard operating procedures for cash handling to ensure accurate transactions. By being attentive and responsive to customer needs, the representative helps ensure IKEA remains a top home furnishing store in the market.</p> <h4>What You Will Do</h4> <ul> <li>Contribute to the IFB activities in the store commercial calendar.</li> <li>Ensure all IFB articles are merchandised and presented according to IKEA standards and properly labelled and priced.</li> <li>Understand and use different selling tools to boost the average transaction and items per transaction.</li> <li>Compute and record transactions ensuring 100% accuracy for all register transactions.</li> <li>Ensure safe cash handling and accurately process sales using available tools.</li> <li>Follow SOPs for cash handling, counting, and recording the float before and after trading.</li> <li>Ensure customer payments are processed quickly and accurately.</li> <li>Ensure that IFB units are ready before the store opens.</li> <li>Participate in monthly stock takes and facilitate inventory control.</li> <li>Adhere to guidelines on IFB operation and ensure operational checklists are followed.</li> <li>Provide a positive shopping experience through high customer service standards and area cleanliness.</li> <li>Maintain personal hygiene in compliance with guidelines.</li> <li>Engage with customers daily to get feedback and understand their needs.</li> <li>Maintain clean and orderly checkout areas.</li> <li>Report any incidents or complaints to the line manager.</li> <li>Work with the chef to increase knowledge in production.</li> <li>Lead by example and act as an ambassador for the IKEA store.</li> <li>Attend and participate in required training sessions.</li> <li>Stay updated on national legislation regarding food safety.</li> <li>Meet and serve IKEA guests with empathy and care, aligned with IKEA values.</li> </ul> <h4>Required Skills to Be Successful</h4> <ul> <li>Strategic planning and analytical skills</li> <li>Effective communication skills</li> <li>Problem solving skills</li> <li>Fluency in English and local language</li> </ul> <h4>What Qualifies You for the Role</h4> <ul> <li>High school or trade school graduate</li> <li>3 to 5 years of experience in a similar role</li> <li>Strong strategic planning and analytical skills</li> <li>Effective communication and problem-solving skills</li> <li>Minimum of 2 years of experience in a service environment, ideally in sales or hospitality</li> <li>Interest and knowledge in retail, culinary, or food service industry</li> <li>Strong customer focus and ability to work in a high-volume, fast-paced environment</li> <li>Fluency in English and local language, with basic awareness of food safety</li> </ul> <h4>Additional Information</h4> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the Role</h4> <p>The IKEA Food Representative is tasked with supporting IKEA FOOD by driving sales through effective merchandising and selling skills with a focus on delivering exceptional customer service. This role also involves operating a cash register, maintaining clean checkout areas, and following all standard operating procedures for cash handling to ensure accurate transactions. By being attentive and responsive to customer needs, the representative helps ensure IKEA remains a top home furnishing store in the market.</p> <h4>What You Will Do</h4> <ul> <li>Contribute to the IFB activities in the store commercial calendar.</li> <li>Ensure all IFB articles are merchandised and presented according to IKEA standards and properly labelled and priced.</li> <li>Understand and use different selling tools to boost the average transaction and items per transaction.</li> <li>Compute and record transactions ensuring 100% accuracy for all register transactions.</li> <li>Ensure safe cash handling and accurately process sales using available tools.</li> <li>Follow SOPs for cash handling, counting, and recording the float before and after trading.</li> <li>Ensure customer payments are processed quickly and accurately.</li> <li>Ensure that IFB units are ready before the store opens.</li> <li>Participate in monthly stock takes and facilitate inventory control.</li> <li>Adhere to guidelines on IFB operation and ensure operational checklists are followed.</li> <li>Provide a positive shopping experience through high customer service standards and area cleanliness.</li> <li>Maintain personal hygiene in compliance with guidelines.</li> <li>Engage with customers daily to get feedback and understand their needs.</li> <li>Maintain clean and orderly checkout areas.</li> <li>Report any incidents or complaints to the line manager.</li> <li>Work with the chef to increase knowledge in production.</li> <li>Lead by example and act as an ambassador for the IKEA store.</li> <li>Attend and participate in required training sessions.</li> <li>Stay updated on national legislation regarding food safety.</li> <li>Meet and serve IKEA guests with empathy and care, aligned with IKEA values.</li> </ul> <h4>Required Skills to Be Successful</h4> <ul> <li>Strategic planning and analytical skills</li> <li>Effective communication skills</li> <li>Problem solving skills</li> <li>Fluency in English and local language</li> </ul> <h4>What Qualifies You for the Role</h4> <ul> <li>High school or trade school graduate</li> <li>3 to 5 years of experience in a similar role</li> <li>Strong strategic planning and analytical skills</li> <li>Effective communication and problem-solving skills</li> <li>Minimum of 2 years of experience in a service environment, ideally in sales or hospitality</li> <li>Interest and knowledge in retail, culinary, or food service industry</li> <li>Strong customer focus and ability to work in a high-volume, fast-paced environment</li> <li>Fluency in English and local language, with basic awareness of food safety</li> </ul> <h4>Additional Information</h4> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the Role</h4> <p>The Sales Assistant is responsible for generating sales and ensuring a positive customer experience in the market hall area. This entails supporting operational duties, such as product arrangement and sales floor maintenance, as instructed by the shopkeeper. They play a critical role in maintaining store standards, representing the brand positively, and achieving sales targets while fostering a welcoming environment for customers.</p> <h4>What You Will Do</h4> <li>Deliver a positive customer experience in the market hall area.</li> <li>Meet or exceed weekly sales targets.</li> <li>Provide customers with current relevant information.</li> <li>Greet customers immediately upon entering the store with a smile.</li> <li>Create a positive first impression for the customer through an energetic attitude and adhering to dress code.</li> <li>Meet the needs of customers by being understanding and sensitive to diverse customers.</li> <li>Create a sparkling clean and organized environment by maintaining store standards and cleanliness.</li> <li>Participate in all market hall inventories.</li> <li>Participate in and attend all store meetings and other related functions.</li> <li>Assume and complete other duties as assigned by the shopkeeper.</li> <li>Follow IKEA policies and procedures 100%.</li> <li>Be flexible and work well with peers and management to accomplish duties.</li> <h4>Required Skills to Be Successful</h4> <li>Strong verbal communication skills.</li> <li>Ability to work effectively as part of a sales team.</li> <li>Understanding of retail and fast-moving consumer goods.</li> <li>Customer-focused with an energetic attitude.</li> <h4>What Qualifies You for the Role</h4> <li>High school degree.</li> <li>Minimum of 1 year of retail sales experience.</li> <li>Good verbal communication skills.</li> <li>Physically fit to lift certain products and stand for a minimum of 8 hours.</li> <h4>Additional Information</h4> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the Role</h4> <p>The Sales Assistant is responsible for generating sales and ensuring a positive customer experience in the market hall area. This entails supporting operational duties, such as product arrangement and sales floor maintenance, as instructed by the shopkeeper. They play a critical role in maintaining store standards, representing the brand positively, and achieving sales targets while fostering a welcoming environment for customers.</p> <h4>What You Will Do</h4> <li>Deliver a positive customer experience in the market hall area.</li> <li>Meet or exceed weekly sales targets.</li> <li>Provide customers with current relevant information.</li> <li>Greet customers immediately upon entering the store with a smile.</li> <li>Create a positive first impression for the customer through an energetic attitude and adhering to dress code.</li> <li>Meet the needs of customers by being understanding and sensitive to diverse customers.</li> <li>Create a sparkling clean and organized environment by maintaining store standards and cleanliness.</li> <li>Participate in all market hall inventories.</li> <li>Participate in and attend all store meetings and other related functions.</li> <li>Assume and complete other duties as assigned by the shopkeeper.</li> <li>Follow IKEA policies and procedures 100%.</li> <li>Be flexible and work well with peers and management to accomplish duties.</li> <h4>Required Skills to Be Successful</h4> <li>Strong verbal communication skills.</li> <li>Ability to work effectively as part of a sales team.</li> <li>Understanding of retail and fast-moving consumer goods.</li> <li>Customer-focused with an energetic attitude.</li> <h4>What Qualifies You for the Role</h4> <li>High school degree.</li> <li>Minimum of 1 year of retail sales experience.</li> <li>Good verbal communication skills.</li> <li>Physically fit to lift certain products and stand for a minimum of 8 hours.</li> <h4>Additional Information</h4> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<p><h4>Overview of the role:</h4> <p>Ensuring overall customer satisfaction by providing excellent service experience, with optimum operational cost.</p> <h4>What you will do:</h4> <p><strong>Description of accountability:</strong></p> <p><strong>Sales generation & target achievement:</strong></p> <ul> <li>Identify new and potential clients requiring AMC for air conditioning units (residential, commercial, and industrial).</li> <li>Proactively pursue new leads through cold calls, site visits, references, and digital inquiries.</li> <li>Convert expired or inactive clients into renewed AMC business through structured follow-up and negotiation.</li> <li>Consistently meet or exceed assigned monthly and quarterly AMC sales targets.</li> </ul> <p><strong>Strategic client management:</strong></p> <ul> <li>Develop and maintain strong professional relationships with key decision-makers and facility managers.</li> <li>Clearly explain AMC benefits, terms, and scope of work to ensure customer buy-in and prevent future disputes.</li> <li>Handle escalations promptly and collaborate with the service team to ensure SLA compliance.</li> </ul> <p><strong>Payment collection & accountability:</strong></p> <ul> <li>Take complete ownership of AMC payment collections — from invoicing to closure.</li> <li>Follow up rigorously on overdue payments and ensure zero aging beyond the defined credit period.</li> <li>Work closely with accounts to resolve discrepancies and maintain accurate ledgers.</li> </ul> <p><strong>Daily reporting & CRM updates:</strong></p> <ul> <li>Submit structured daily reports covering:</li> <ul> <li>Number of client meetings and calls made</li> <li>Leads generated and follow-up status</li> <li>AMC quotations shared and orders secured</li> <li>Collections made and outstanding issues</li> </ul> <li>Maintain up-to-date and accurate records.</li> <li>Escalate any client or operational delays to management proactively.</li> </ul> <p><strong>Market intelligence & competitor awareness:</strong></p> <ul> <li>Continuously gather and report market data on competitor pricing, service gaps, and potential opportunities.</li> <li>Suggest improvements in AMC offerings based on feedback and industry trends.</li> </ul> <h4>Required skills to be successful:</h4> <ul> <li>Customer-focused approach with quality orientation.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role:</h4> <ul> <li>8-10 years of experience in sales, client management preferably in consumer electronics and air conditioning field.</li> <li>Diploma / graduation in relevant field.</li> <li>Knowledge of English written and spoken.</li> <li>Good customer handling skills.</li> <li>Should have valid Oman driving license.</li> <li>Knowledge of spoken Arabic language.</li> </ul> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p> <h4>Additional internal information:</h4> <ul> <li>Reports to: Manager</li> <li>Band: E</li> </ul> <p><strong>Note:</strong></p> <ul> <li>You must have been an Al-Futtaim employee for at least 18 months in order to be considered.</li> <li>You must inform your HRBP in confidence of your application.</li> <li>Please note that this vacancy may be advertised externally in the next week so apply without delay.</li> </ul></p><p></p>

<p><h4>Overview of the role:</h4> <p>Ensuring overall customer satisfaction by providing excellent service experience, with optimum operational cost.</p> <h4>What you will do:</h4> <p><strong>Description of accountability:</strong></p> <p><strong>Sales generation & target achievement:</strong></p> <ul> <li>Identify new and potential clients requiring AMC for air conditioning units (residential, commercial, and industrial).</li> <li>Proactively pursue new leads through cold calls, site visits, references, and digital inquiries.</li> <li>Convert expired or inactive clients into renewed AMC business through structured follow-up and negotiation.</li> <li>Consistently meet or exceed assigned monthly and quarterly AMC sales targets.</li> </ul> <p><strong>Strategic client management:</strong></p> <ul> <li>Develop and maintain strong professional relationships with key decision-makers and facility managers.</li> <li>Clearly explain AMC benefits, terms, and scope of work to ensure customer buy-in and prevent future disputes.</li> <li>Handle escalations promptly and collaborate with the service team to ensure SLA compliance.</li> </ul> <p><strong>Payment collection & accountability:</strong></p> <ul> <li>Take complete ownership of AMC payment collections — from invoicing to closure.</li> <li>Follow up rigorously on overdue payments and ensure zero aging beyond the defined credit period.</li> <li>Work closely with accounts to resolve discrepancies and maintain accurate ledgers.</li> </ul> <p><strong>Daily reporting & CRM updates:</strong></p> <ul> <li>Submit structured daily reports covering:</li> <ul> <li>Number of client meetings and calls made</li> <li>Leads generated and follow-up status</li> <li>AMC quotations shared and orders secured</li> <li>Collections made and outstanding issues</li> </ul> <li>Maintain up-to-date and accurate records.</li> <li>Escalate any client or operational delays to management proactively.</li> </ul> <p><strong>Market intelligence & competitor awareness:</strong></p> <ul> <li>Continuously gather and report market data on competitor pricing, service gaps, and potential opportunities.</li> <li>Suggest improvements in AMC offerings based on feedback and industry trends.</li> </ul> <h4>Required skills to be successful:</h4> <ul> <li>Customer-focused approach with quality orientation.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role:</h4> <ul> <li>8-10 years of experience in sales, client management preferably in consumer electronics and air conditioning field.</li> <li>Diploma / graduation in relevant field.</li> <li>Knowledge of English written and spoken.</li> <li>Good customer handling skills.</li> <li>Should have valid Oman driving license.</li> <li>Knowledge of spoken Arabic language.</li> </ul> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p> <h4>Additional internal information:</h4> <ul> <li>Reports to: Manager</li> <li>Band: E</li> </ul> <p><strong>Note:</strong></p> <ul> <li>You must have been an Al-Futtaim employee for at least 18 months in order to be considered.</li> <li>You must inform your HRBP in confidence of your application.</li> <li>Please note that this vacancy may be advertised externally in the next week so apply without delay.</li> </ul></p><p></p>

<p><h4>Overview of the role:</h4> <p>The Shopping Experience Assistant is responsible for enhancing customer service operations including Smaland, Self Scan, and the Info Desk. This role requires greeting customers, ensuring safety and operational efficiency within the playroom area, and supporting various customer service functions. Success in this position involves representing the IKEA brand and maintaining high store standards.</p> <h4>What you will do:</h4> <li>Greet and welcome customers on arrival.</li> <li>Explain the Smaland admission policy in a friendly and professional manner.</li> <li>Ensure child safety is a priority in Smaland.</li> <li>Make announcements and page parents if there is any issue in the playroom area.</li> <li>Provide a safe environment for children within the area.</li> <li>Attend to all customer queries in a professional manner.</li> <li>Ensure shopping tools and catalogues are available for customers.</li> <li>Provide bags or trollies as appropriate.</li> <li>Support in self-scan when needed.</li> <li>Adhere to all system procedures as per policy or procedure.</li> <li>Brief the Duty Manager on complaints that require management assistance.</li> <li>Ensure all emergency procedures are adhered to.</li> <h4>Required skills to be successful:</h4> <li>Analytical skills</li> <li>Effective communication</li> <li>Customer focused</li> <li>Teamwork</li> <h4>What qualifies you for the role:</h4> <li>High school diploma.</li> <li>First Aid qualification as per relevant country standards.</li> <li>Minimum 2 years of experience in a similar role.</li> <li>Proficiency in analytical skills and effective communication.</li> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<p><h4>Overview of the role:</h4> <p>The Shopping Experience Assistant is responsible for enhancing customer service operations including Smaland, Self Scan, and the Info Desk. This role requires greeting customers, ensuring safety and operational efficiency within the playroom area, and supporting various customer service functions. Success in this position involves representing the IKEA brand and maintaining high store standards.</p> <h4>What you will do:</h4> <li>Greet and welcome customers on arrival.</li> <li>Explain the Smaland admission policy in a friendly and professional manner.</li> <li>Ensure child safety is a priority in Smaland.</li> <li>Make announcements and page parents if there is any issue in the playroom area.</li> <li>Provide a safe environment for children within the area.</li> <li>Attend to all customer queries in a professional manner.</li> <li>Ensure shopping tools and catalogues are available for customers.</li> <li>Provide bags or trollies as appropriate.</li> <li>Support in self-scan when needed.</li> <li>Adhere to all system procedures as per policy or procedure.</li> <li>Brief the Duty Manager on complaints that require management assistance.</li> <li>Ensure all emergency procedures are adhered to.</li> <h4>Required skills to be successful:</h4> <li>Analytical skills</li> <li>Effective communication</li> <li>Customer focused</li> <li>Teamwork</li> <h4>What qualifies you for the role:</h4> <li>High school diploma.</li> <li>First Aid qualification as per relevant country standards.</li> <li>Minimum 2 years of experience in a similar role.</li> <li>Proficiency in analytical skills and effective communication.</li> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<p><h4>Overview of the role:</h4> <p>Ensuring overall customer satisfaction by providing excellent service experience with optimum operational cost.</p> <h4>What you will do:</h4> <p><strong>Description of accountability:</strong></p> <ul> <li>Manage AMC service to the customers.</li> <li>Provide timely periodic service to customers.</li> <li>Ensure assets are regularly maintained, reducing the risk of unexpected breakdowns or downtime.</li> <li>Coordinate with customers, technicians, and other team members to attend and resolve complaints within the prescribed timeframe.</li> <li>Update the progress of work to the customer and other relevant parties.</li> </ul> <p><strong>Business development:</strong></p> <ul> <li>Ensure 95% of customers are retained.</li> <li>Generate new AMC business.</li> <li>Generate revamp business.</li> </ul> <p><strong>Quality perspective:</strong></p> <ul> <li>Maintain service at the highest quality level with zero repetition.</li> <li>Raise and discuss recurring failures with OEM and line managers.</li> <li>Monitor the performance of team members and encourage them to improve and take bigger responsibilities by guiding or suggesting.</li> </ul> <p><strong>Others:</strong></p> <ul> <li>Spare parts planning and forecasting.</li> <li>Raise parts requests and ensure timely issuance to the team.</li> <li>Keep track of pending parts and review with the parts team for arrangement.</li> <li>Ensure returns of defective parts to the store within 3 days of repair.</li> <li>Keep track of returns and review weekly with the team.</li> <li>Escalate pending parts older than 7 days to superiors.</li> </ul> <h4>Required skills to be successful:</h4> <ul> <li>Customer-focused approach with quality orientation.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role:</h4> <ul> <li>Diploma or graduation in mechanical engineering or relevant field.</li> <li>10-15 years of experience in commercial and industrial air-conditioning systems.</li> <li>Strong knowledge of commercial and industrial HVAC systems.</li> <li>Experience in installation, testing, commissioning, operation, maintenance, and troubleshooting of HVAC systems, including chillers, package units, AHUs, FAHUs, DX systems, VRF systems, and associated controls.</li> <li>Proficiency in written and spoken English.</li> <li>Good customer handling skills.</li> <li>Valid Oman driving license.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East, and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently, we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q. We aim to continue to be agile and adaptive to our markets with new launches and further development. To achieve this, we recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce, which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<p><h4>Overview of the role:</h4> <p>Ensuring overall customer satisfaction by providing excellent service experience with optimum operational cost.</p> <h4>What you will do:</h4> <p><strong>Description of accountability:</strong></p> <ul> <li>Manage AMC service to the customers.</li> <li>Provide timely periodic service to customers.</li> <li>Ensure assets are regularly maintained, reducing the risk of unexpected breakdowns or downtime.</li> <li>Coordinate with customers, technicians, and other team members to attend and resolve complaints within the prescribed timeframe.</li> <li>Update the progress of work to the customer and other relevant parties.</li> </ul> <p><strong>Business development:</strong></p> <ul> <li>Ensure 95% of customers are retained.</li> <li>Generate new AMC business.</li> <li>Generate revamp business.</li> </ul> <p><strong>Quality perspective:</strong></p> <ul> <li>Maintain service at the highest quality level with zero repetition.</li> <li>Raise and discuss recurring failures with OEM and line managers.</li> <li>Monitor the performance of team members and encourage them to improve and take bigger responsibilities by guiding or suggesting.</li> </ul> <p><strong>Others:</strong></p> <ul> <li>Spare parts planning and forecasting.</li> <li>Raise parts requests and ensure timely issuance to the team.</li> <li>Keep track of pending parts and review with the parts team for arrangement.</li> <li>Ensure returns of defective parts to the store within 3 days of repair.</li> <li>Keep track of returns and review weekly with the team.</li> <li>Escalate pending parts older than 7 days to superiors.</li> </ul> <h4>Required skills to be successful:</h4> <ul> <li>Customer-focused approach with quality orientation.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role:</h4> <ul> <li>Diploma or graduation in mechanical engineering or relevant field.</li> <li>10-15 years of experience in commercial and industrial air-conditioning systems.</li> <li>Strong knowledge of commercial and industrial HVAC systems.</li> <li>Experience in installation, testing, commissioning, operation, maintenance, and troubleshooting of HVAC systems, including chillers, package units, AHUs, FAHUs, DX systems, VRF systems, and associated controls.</li> <li>Proficiency in written and spoken English.</li> <li>Good customer handling skills.</li> <li>Valid Oman driving license.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East, and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently, we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q. We aim to continue to be agile and adaptive to our markets with new launches and further development. To achieve this, we recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce, which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<p><h4>Company overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The sales operations manager – multi brand will be responsible for providing operational leadership and support to the automotive sales division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li>Lead sales operations across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li>Review sales performance monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li>Drive continuous improvement across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li>Monitor competitor activity, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li>Engage with OEMs on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li>Manage stock levels across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li>Ensure customer satisfaction standards are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li>Maintain compliance with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li>Develop and lead a high-performance culture across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li>Prepare and update reports and presentations for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong leadership capability with experience managing large, diverse and multi-location sales teams.</li> <li>10-15 years of experience within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li>Strong customer focus with the ability to improve customer experience, CSI and NPS performance.</li> <li>Commercially driven with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the automotive sales division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li>Proven experience managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li>Strong understanding of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li>Ability to lead independently with minimal supervision while motivating teams to deliver high standards of performance.</li> <li>Customer-centric mindset with excellent customer handling and stakeholder engagement skills.</li> <li>Strong communication, presentation and database management skills.</li> <li>Strong stakeholder management skills with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li>Advanced MS Office skills, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li>Knowledge of SAP S/4HANA, Connect sales processes or similar CRM/database systems is preferred.</li> <li>Excellent analytical and problem-solving skills, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<p><h4>Company overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The sales operations manager – multi brand will be responsible for providing operational leadership and support to the automotive sales division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li>Lead sales operations across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li>Review sales performance monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li>Drive continuous improvement across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li>Monitor competitor activity, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li>Engage with OEMs on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li>Manage stock levels across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li>Ensure customer satisfaction standards are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li>Maintain compliance with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li>Develop and lead a high-performance culture across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li>Prepare and update reports and presentations for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong leadership capability with experience managing large, diverse and multi-location sales teams.</li> <li>10-15 years of experience within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li>Strong customer focus with the ability to improve customer experience, CSI and NPS performance.</li> <li>Commercially driven with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the automotive sales division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li>Proven experience managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li>Strong understanding of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li>Ability to lead independently with minimal supervision while motivating teams to deliver high standards of performance.</li> <li>Customer-centric mindset with excellent customer handling and stakeholder engagement skills.</li> <li>Strong communication, presentation and database management skills.</li> <li>Strong stakeholder management skills with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li>Advanced MS Office skills, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li>Knowledge of SAP S/4HANA, Connect sales processes or similar CRM/database systems is preferred.</li> <li>Excellent analytical and problem-solving skills, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>The Sales Operations Manager – Multi brand will be responsible for providing operational leadership and support to the Automotive Sales Division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li><strong>Lead sales operations</strong> across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li><strong>Review sales performance</strong> monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li><strong>Drive continuous improvement</strong> across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li><strong>Monitor competitor activity</strong>, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li><strong>Engage with OEMs</strong> on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li><strong>Manage stock levels</strong> across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li><strong>Ensure customer satisfaction standards</strong> are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li><strong>Maintain compliance</strong> with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li><strong>Develop and lead a high-performance culture</strong> across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li><strong>Prepare and update reports and presentations</strong> for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li><strong>Strong leadership capability</strong> with experience managing large, diverse and multi-location sales teams.</li> <li><strong>10-15 years of experience</strong> within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li><strong>Strong customer focus</strong> with the ability to improve customer experience, CSI and NPS performance.</li> <li><strong>Commercially driven</strong> with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the Automotive Sales Division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li><strong>Proven experience</strong> managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li><strong>Strong understanding</strong> of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li><strong>Ability to lead independently</strong> with minimal supervision while motivating teams to deliver high standards of performance.</li> <li><strong>Customer-centric mindset</strong> with excellent customer handling and stakeholder engagement skills.</li> <li><strong>Strong communication, presentation and database management skills.</strong></li> <li><strong>Strong stakeholder management skills</strong> with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li><strong>Advanced MS Office skills</strong>, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li><strong>Knowledge of SAP S4HANA, Connect sales processes or similar CRM/database systems</strong> is preferred.</li> <li><strong>Excellent analytical and problem-solving skills</strong>, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>The Sales Operations Manager – Multi brand will be responsible for providing operational leadership and support to the Automotive Sales Division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li><strong>Lead sales operations</strong> across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li><strong>Review sales performance</strong> monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li><strong>Drive continuous improvement</strong> across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li><strong>Monitor competitor activity</strong>, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li><strong>Engage with OEMs</strong> on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li><strong>Manage stock levels</strong> across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li><strong>Ensure customer satisfaction standards</strong> are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li><strong>Maintain compliance</strong> with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li><strong>Develop and lead a high-performance culture</strong> across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li><strong>Prepare and update reports and presentations</strong> for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li><strong>Strong leadership capability</strong> with experience managing large, diverse and multi-location sales teams.</li> <li><strong>10-15 years of experience</strong> within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li><strong>Strong customer focus</strong> with the ability to improve customer experience, CSI and NPS performance.</li> <li><strong>Commercially driven</strong> with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the Automotive Sales Division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li><strong>Proven experience</strong> managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li><strong>Strong understanding</strong> of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li><strong>Ability to lead independently</strong> with minimal supervision while motivating teams to deliver high standards of performance.</li> <li><strong>Customer-centric mindset</strong> with excellent customer handling and stakeholder engagement skills.</li> <li><strong>Strong communication, presentation and database management skills.</strong></li> <li><strong>Strong stakeholder management skills</strong> with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li><strong>Advanced MS Office skills</strong>, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li><strong>Knowledge of SAP S4HANA, Connect sales processes or similar CRM/database systems</strong> is preferred.</li> <li><strong>Excellent analytical and problem-solving skills</strong>, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p> <p>Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Job Description</h4> <p>The Assistant Manager of HR is responsible for providing effective support to line management on HR and administrative matters enabling them to achieve the commercial objectives and to assist the Finance / HR manager in day-to-day routine HR and administrative work for smooth functioning of HR and administration department.</p> <h4>What You Will Do</h4> <p><strong>Salary administration and updation of personnel data</strong></p> <p>Input recurring and non-recurring payments to staff through payroll system so that payroll is generated in time. Effective and efficient maintenance of personnel data to ensure easy and quick retrieval of the same to provide management a strong information base to take informed decisions.</p> <p><strong>Recordkeeping / Transfers / Terminations</strong></p> <p>Update all documents related to leave, loans, and advances. Ensure safekeeping of personal files and other documents. Ensure that the transfers and termination letters are processed strictly in accordance with the company’s rules and labour laws to avoid delay and default.</p> <p><strong>Security, safety, and custody of passport</strong></p> <p>Keep in safe custody the passports and arrange release to employees as and when required.</p> <p><strong>Government relations</strong></p> <p>Closely partner with government entities relative to Omanization requirements.</p> <p><strong>HR activities</strong></p> <ul> <li>Oversee smooth implementation of HR policies for manpower planning, recruitment, selection, and development of new employees in the organization.</li> <li>Identify the training needs across the unit at various levels.</li> <li>Organize training internal and external programmes based on the training need analysis to elevate the skills and productivity of employees.</li> <li>Handle the development and administration of performance management programmes in the organization, including periodic performance reviews and appraisals for all staff members.</li> <li>Maintain periodical HR-MIS.</li> </ul> <p><strong>Others</strong></p> <p>Carry out day-to-day routine HR and administrative work such as employee loans, advances, certificates, etc. Also officiate in place of HR manager during his absence and perform any other duties assigned by him for smooth and effective operation of HR and Administration department.</p> <h4>Required Skills to Be Successful</h4> <ul> <li>Strong problem-solving skills</li> <li>Strong interpersonal and analytical skills</li> <li>Excellent communication skills and analytical ability</li> <li>Excellent presentation skills</li> <li>Strong IT and legal knowledge, principles, and practices of human resource management</li> </ul> <h4>What Equips You for the Role</h4> <ul> <li>Bachelor’s or Master’s degree with specialization in Human Resources or Personnel Management</li> <li>4-6 years of experience as an HR Generalist</li> </ul> <h4>Working Days and Hours</h4> <p>Working days: Sunday to Thursday<br> Time: 8:00 AM till 5:00 PM<br> Weekends: Friday and Saturday</p> <h4>About Orient Insurance PJSC</h4> <p>Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The company is counted among the leaders in the UAE insurance market.</p> <p>Orient Insurance Company has a paid-up capital of AED 500 million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia, and Bahrain.</p></p><p></p>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p> <p>Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Job Description</h4> <p>The Assistant Manager of HR is responsible for providing effective support to line management on HR and administrative matters enabling them to achieve the commercial objectives and to assist the Finance / HR manager in day-to-day routine HR and administrative work for smooth functioning of HR and administration department.</p> <h4>What You Will Do</h4> <p><strong>Salary administration and updation of personnel data</strong></p> <p>Input recurring and non-recurring payments to staff through payroll system so that payroll is generated in time. Effective and efficient maintenance of personnel data to ensure easy and quick retrieval of the same to provide management a strong information base to take informed decisions.</p> <p><strong>Recordkeeping / Transfers / Terminations</strong></p> <p>Update all documents related to leave, loans, and advances. Ensure safekeeping of personal files and other documents. Ensure that the transfers and termination letters are processed strictly in accordance with the company’s rules and labour laws to avoid delay and default.</p> <p><strong>Security, safety, and custody of passport</strong></p> <p>Keep in safe custody the passports and arrange release to employees as and when required.</p> <p><strong>Government relations</strong></p> <p>Closely partner with government entities relative to Omanization requirements.</p> <p><strong>HR activities</strong></p> <ul> <li>Oversee smooth implementation of HR policies for manpower planning, recruitment, selection, and development of new employees in the organization.</li> <li>Identify the training needs across the unit at various levels.</li> <li>Organize training internal and external programmes based on the training need analysis to elevate the skills and productivity of employees.</li> <li>Handle the development and administration of performance management programmes in the organization, including periodic performance reviews and appraisals for all staff members.</li> <li>Maintain periodical HR-MIS.</li> </ul> <p><strong>Others</strong></p> <p>Carry out day-to-day routine HR and administrative work such as employee loans, advances, certificates, etc. Also officiate in place of HR manager during his absence and perform any other duties assigned by him for smooth and effective operation of HR and Administration department.</p> <h4>Required Skills to Be Successful</h4> <ul> <li>Strong problem-solving skills</li> <li>Strong interpersonal and analytical skills</li> <li>Excellent communication skills and analytical ability</li> <li>Excellent presentation skills</li> <li>Strong IT and legal knowledge, principles, and practices of human resource management</li> </ul> <h4>What Equips You for the Role</h4> <ul> <li>Bachelor’s or Master’s degree with specialization in Human Resources or Personnel Management</li> <li>4-6 years of experience as an HR Generalist</li> </ul> <h4>Working Days and Hours</h4> <p>Working days: Sunday to Thursday<br> Time: 8:00 AM till 5:00 PM<br> Weekends: Friday and Saturday</p> <h4>About Orient Insurance PJSC</h4> <p>Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The company is counted among the leaders in the UAE insurance market.</p> <p>Orient Insurance Company has a paid-up capital of AED 500 million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia, and Bahrain.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Job description</h4> <p>The assistant manager of HR is responsible for providing effective support to line management on HR and administrative matters enabling them to achieve the commercial objectives and to assist the finance/HR manager in day-to-day routine HR and administrative work for smooth functioning of HR and administration department.</p> <h4>What you will do</h4> <strong>Salary administration and updation of personnel data</strong><br> <li>Input recurring and non-recurring payments to staff through payroll system so that payroll is generated in time.</li> <li>Effective and efficient maintenance of personnel data to ensure easy and quick retrieval of the same to provide management a strong information base to take informed decisions.</li> <strong>Recordkeeping / transfers / terminations</strong><br> <li>Update all documents related to leave, loans, and advances. Ensure safekeeping of personal files and other documents.</li> <li>Ensure that the transfers and termination letters are processed strictly in accordance with the company’s rules and labour laws to avoid delay and default.</li> <strong>Security, safety, and custody of passport</strong><br> <li>Keep in safe custody the passports and arrange release to employees as and when required.</li> <strong>Government relations</strong><br> <li>Closely partner with government entities relative to Omanization requirements.</li> <strong>HR activities</strong><br> <li>Oversee smooth implementation of HR policies for manpower planning, recruitment, selection, and development of new employees in the organization.</li> <li>Identify the training needs across the unit at various levels.</li> <li>Organize training internal/external programmes based on the training need analysis to elevate the skills and productivity of employees.</li> <li>Handle the development and administration of performance management programmes in the organization, including periodic performance reviews and appraisals for all staff members.</li> <li>Maintain periodical HR-MIS.</li> <strong>Others</strong><br> <li>Carry out day-to-day routine HR and administrative work such as employee loans, advances, certificates, etc., and also officiate in place of HR manager during his absence and perform any other duties assigned by him for smooth and effective operation of HR and administration department.</li> <h4>Required skills to be successful</h4> <li>Strong problem-solving skills</li> <li>Strong interpersonal and analytical skills</li> <li>Excellent communication skills and analytical ability</li> <li>Excellent presentation skills</li> <li>Strong IT and legal knowledge, principles, and practices of human resource management</li> <h4>What equips you for the role</h4> <li>Bachelor’s or master’s degree with specialization in human resources/personnel management</li> <li>Should have 4-6 years of experience as an HR generalist.</li> <h4>Working days and hours</h4> <p>Working days: Sunday to Thursday<br> Time: 8:00 AM till 5:00 PM<br> Weekends: Friday and Saturday</p> <h4>About Orient Insurance PJSC</h4> <p>Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded progressively steady growth. The company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia, and Bahrain.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Job description</h4> <p>The assistant manager of HR is responsible for providing effective support to line management on HR and administrative matters enabling them to achieve the commercial objectives and to assist the finance/HR manager in day-to-day routine HR and administrative work for smooth functioning of HR and administration department.</p> <h4>What you will do</h4> <strong>Salary administration and updation of personnel data</strong><br> <li>Input recurring and non-recurring payments to staff through payroll system so that payroll is generated in time.</li> <li>Effective and efficient maintenance of personnel data to ensure easy and quick retrieval of the same to provide management a strong information base to take informed decisions.</li> <strong>Recordkeeping / transfers / terminations</strong><br> <li>Update all documents related to leave, loans, and advances. Ensure safekeeping of personal files and other documents.</li> <li>Ensure that the transfers and termination letters are processed strictly in accordance with the company’s rules and labour laws to avoid delay and default.</li> <strong>Security, safety, and custody of passport</strong><br> <li>Keep in safe custody the passports and arrange release to employees as and when required.</li> <strong>Government relations</strong><br> <li>Closely partner with government entities relative to Omanization requirements.</li> <strong>HR activities</strong><br> <li>Oversee smooth implementation of HR policies for manpower planning, recruitment, selection, and development of new employees in the organization.</li> <li>Identify the training needs across the unit at various levels.</li> <li>Organize training internal/external programmes based on the training need analysis to elevate the skills and productivity of employees.</li> <li>Handle the development and administration of performance management programmes in the organization, including periodic performance reviews and appraisals for all staff members.</li> <li>Maintain periodical HR-MIS.</li> <strong>Others</strong><br> <li>Carry out day-to-day routine HR and administrative work such as employee loans, advances, certificates, etc., and also officiate in place of HR manager during his absence and perform any other duties assigned by him for smooth and effective operation of HR and administration department.</li> <h4>Required skills to be successful</h4> <li>Strong problem-solving skills</li> <li>Strong interpersonal and analytical skills</li> <li>Excellent communication skills and analytical ability</li> <li>Excellent presentation skills</li> <li>Strong IT and legal knowledge, principles, and practices of human resource management</li> <h4>What equips you for the role</h4> <li>Bachelor’s or master’s degree with specialization in human resources/personnel management</li> <li>Should have 4-6 years of experience as an HR generalist.</li> <h4>Working days and hours</h4> <p>Working days: Sunday to Thursday<br> Time: 8:00 AM till 5:00 PM<br> Weekends: Friday and Saturday</p> <h4>About Orient Insurance PJSC</h4> <p>Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded progressively steady growth. The company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia, and Bahrain.</p></p><p></p>