Overview of the role:

Ensuring overall customer satisfaction by providing excellent service experience, with optimum operational cost.

What you will do:

Description of accountability:

Sales generation & target achievement:

• Identify new and potential clients requiring AMC for air conditioning units (residential, commercial, and industrial).
• Proactively pursue new leads through cold calls, site visits, references, and digital inquiries.
• Convert expired or inactive clients into renewed AMC business through structured follow-up and negotiation.
• Consistently meet or exceed assigned monthly and quarterly AMC sales targets.

Strategic client management:

• Develop and maintain strong professional relationships with key decision-makers and facility managers.
• Clearly explain AMC benefits, terms, and scope of work to ensure customer buy-in and prevent future disputes.
• Handle escalations promptly and collaborate with the service team to ensure SLA compliance.

Payment collection & accountability:

• Take complete ownership of AMC payment collections — from invoicing to closure.
• Follow up rigorously on overdue payments and ensure zero aging beyond the defined credit period.
• Work closely with accounts to resolve discrepancies and maintain accurate ledgers.

Daily reporting & CRM updates:

• Submit structured daily reports covering:
• Number of client meetings and calls made
• Leads generated and follow-up status
• AMC quotations shared and orders secured
• Collections made and outstanding issues
• Maintain up-to-date and accurate records.
• Escalate any client or operational delays to management proactively.

Market intelligence & competitor awareness:

• Continuously gather and report market data on competitor pricing, service gaps, and potential opportunities.
• Suggest improvements in AMC offerings based on feedback and industry trends.

Required skills to be successful:

• Customer-focused approach with quality orientation.
• Effective communication and coordination skills.
• Problem-solving and analytical ability.
• Ability to manage multiple priorities and meet deadlines.

What equips you for the role:

• 8-10 years of experience in sales, client management preferably in consumer electronics and air conditioning field.
• Diploma / graduation in relevant field.
• Knowledge of English written and spoken.
• Good customer handling skills.
• Should have valid Oman driving license.
• Knowledge of spoken Arabic language.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Additional internal information:

• Reports to: Manager
• Band: E

Note:

• You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
• You must inform your HRBP in confidence of your application.
• Please note that this vacancy may be advertised externally in the next week so apply without delay.