وظائف مدير منطقة في سلطنة عمان

<p>The Hotel Manager is the General Manager's principal operational partner, responsible for driving operational excellence, financial performance, exceptional guest experiences, and colleague engagement across all areas of the hotel. This role provides strategic and operational leadership across all divisions, with particular expertise in luxury Food &amp; Beverage operations to enhance the hotel's reputation as a leading dining and hospitality destination. The Hotel Manager assumes full responsibility for the hotel in the absence of the General Manager and plays a key role in achieving the hotel's business objectives, maintaining Mandarin Oriental brand standards, and fostering a culture of service excellence, accountability, and continuous improvement.</p><p>Supporting the General Manager</p><ul><li>Support the General Manager in translating the hotel's strategic objectives into effective operational execution.</li><li>Assume full responsibility for the overall hotel operation in the absence of the General Manager.</li><li>Contribute to the development and implementation of operational, commercial, and promotional initiatives that maximise guest satisfaction and business performance.</li><li>Provide strategic operational oversight across all hotel divisions to ensure alignment with business objectives and luxury brand standards.</li><li>Support the General Manager in maintaining effective relationships with ownership representatives, corporate leadership, and key external stakeholders.</li><li>Leverage extensive Food &amp; Beverage expertise to oversee dining concepts, service quality, revenue generation, and guest experience across all outlets.</li></ul><p>Operational Leadership</p><ul><li>Lead and support Division Heads in delivering exceptional operational, financial, and service performance.</li><li>Develop annual operating budgets and Capital Expenditure plans in partnership with Division Heads and the Director of Finance.</li><li>Monitor business performance through Profit &amp; Loss analysis, RevPAR, rooms yield, GOP, guest satisfaction metrics, and other key performance indicators, implementing corrective action where required.</li><li>Champion a culture of personalised luxury service by reviewing guest feedback, resolving service recovery opportunities, and driving continuous improvement initiatives.</li><li>Maintain a visible leadership presence throughout the resort by engaging with guests and colleagues and ensuring exceptional standards across guestrooms, public areas, Food &amp; Beverage outlets, kitchens, back-of-house facilities, the beach, retail areas, and all guest-facing spaces.</li><li>Conduct regular inspections of hotel facilities to ensure presentation, maintenance, cleanliness, safety, and operational standards are consistently maintained.</li><li>Promote accountability, operational efficiency, innovation, and collaboration across all departments.</li><li>Ensure successful preparation for and execution of all quality, brand, hygiene, and regulatory audits, including Forbes, LQA, Environmental Health, and corporate compliance assessments.</li></ul><p>Food &amp; Beverage Oversight</p><ul><li>Provide executive oversight for all Food &amp; Beverage operations, ensuring service excellence, profitability, and alignment with Mandarin Oriental luxury standards.</li><li>Partner closely with the Executive Chef, Director of Food &amp; Beverage, and outlet leaders to deliver innovative culinary concepts and memorable dining experiences.</li><li>Drive outlet performance through menu engineering, pricing strategies, promotions, beverage programmes, and upselling initiatives.</li><li>Monitor revenue, profitability, average cheque, covers, guest satisfaction, and operational efficiencies, implementing improvement plans where required.</li><li>Identify opportunities to strengthen market positioning and establish the hotel as a premier dining destination within Muscat.</li><li>Ensure compliance with all food safety, hygiene, and quality assurance standards.</li><li>Develop and mentor operational leaders, building a strong succession pipeline and high-performance culture.</li></ul><p>Safe, Sound &amp; Sustainable by Mandarin Oriental</p><ul><li>Lead the annual Safe, Sound &amp; Sustainable audit and ensure full compliance with corporate standards.</li><li>Chair the monthly Risk Management Committee and oversee the implementation of all health, safety, security, and sustainability initiatives.</li><li>Promote continuous improvement in environmental performance while maintaining a safe, healthy, and secure environment for guests and colleagues.</li></ul><p>Financial Leadership</p><ul><li>Partner with the Director of Finance to prepare and execute the annual budget, financial forecasts, and business plans.</li><li>Monitor labour productivity, departmental expenses, and operational costs to ensure financial objectives are achieved while maintaining luxury service standards.</li><li>Conduct regular financial reviews with operational leaders and promote commercial awareness throughout the management team.</li><li>Ensure operational decisions support approved budgets, owner expectations, and the hotel's financial strategy.</li><li>Identify and implement new revenue opportunities across Rooms, Food &amp; Beverage, Events, Spa, memberships, and ancillary business streams.</li><li>Work closely with the Commercial team to optimise market positioning, business mix, and revenue generation opportunities.</li></ul><p>People &amp; Culture</p><ul><li>Partner with the People &amp; Culture team to attract, develop, engage, and retain high-performing colleagues.</li><li>Support workforce planning, productivity initiatives, and labour cost management while maintaining appropriate staffing levels.</li><li>Ensure performance appraisals, coaching, and development plans are completed to strengthen leadership capability.</li><li>Foster an inclusive, collaborative, and high-performance culture built on accountability, engagement, and open communication.</li><li>Champion succession planning and leadership development across all operational departments.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum of 10 15 years' experience within luxury hotels or resorts.</li><li>Significant experience as a Director of Food &amp; Beverage, Executive Assistant Manager (F&amp;B), Resort Manager, Hotel Manager, or an equivalent senior operational leadership role.</li><li>Demonstrated success managing complex Food &amp; Beverage operations within internationally recognised luxury hotels or resorts.</li><li>Strong commercial acumen with a proven track record of improving revenue, profitability, GOP, RevPAR, and guest satisfaction.</li><li>Experience in developing and positioning innovative Food &amp; Beverage concepts.</li><li>Exceptional leadership, communication, coaching, and stakeholder management skills.</li><li>Experience working with internationally recognised luxury hospitality brands is highly desirable.</li><li>Leadership Competencies: Strategic and commercially focused. Passion for luxury hospitality and guest experience. Inspirational and collaborative leader. Strong financial and operational acumen. Excellent decision-making and problem-solving skills. High level of integrity and accountability. Effective communicator with strong stakeholder management capabilities. Ability to lead change and drive continuous improvement. Committed to developing people and building high-performing teams.</li></ul>

<p><strong>JOB SUMMARY</strong> Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.</p><p><strong>CORE WORK ACTIVITIES</strong></p><p><strong>Supporting Developing &amp; Executing Sales Strategies</strong></p><ul><li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li><li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li><li>Assists with the development and implementation of promotions, both internal and external.</li></ul><p><strong>Maximizing Revenue</strong></p><ul><li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li><li>Recommends booking goals for sales team members.</li></ul><p><strong>Managing Sales Activities</strong></p><ul><li>Monitors all day to day activities of direct reports.</li><li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul><p><strong>Analyzing &amp; Reporting on Sales and Financial Data</strong></p><ul><li>Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals.</li><li>Assists Revenue Management with completing accurate six period projections.</li><li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li></ul><p><strong>Ensuring Exceptional Customer Service</strong></p><ul><li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li><li>Interacts with guests to obtain feedback on product quality and service levels.</li><li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li><li>Empowers employees to provide excellent customer service.</li><li>Observes service behaviors of employees and provides feedback to individuals.</li><li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li><li>Executes and supports the company s Customer Service Standards and property s Brand Standards.</li><li>Participates in and practices daily service basics of the brand.</li><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li><li>Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul><p><strong>Building Successful Relationships</strong></p><ul><li>Develops and manages relationships with key stakeholders, both internal and external.</li><li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li><li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li><li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li></ul><p><strong>Managing and Conducting Human Resource Activities</strong></p><ul><li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li><li>Utilizes all available on the job training tools for employees.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in the sales and marketing or related professional area with Leasure experience in Oman market or GCC Mariott experience and resort as preferable.</li><li>OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul>

<p><h4>Position objective:</h4> <p>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the store manager in various managerial tasks and taking charge in their absence. The assistant store manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.</p> <h4>Key responsibilities:</h4> <h4>Sales and customer focus:</h4> <ul> <li>Consider the needs of the customers at all times.</li> <li>Implement a high standard of customer focus within the store.</li> <li>Lead by example in all aspects of customer service.</li> <li>Actively seek ways to achieve or exceed shop sales targets.</li> <li>Ensure all members of the team have an understanding of KPIs and targets to be achieved.</li> <li>Ensure any promotional offers regarding stock are implemented within the store.</li> <li>Implement strategies effectively to drive sales in the store.</li> </ul> <h4>Store administration:</h4> <ul> <li>Regularly audit own store administration and resolve any issues.</li> <li>Implement, within own store, any changes in administration procedure positively and effectively.</li> <li>Collaborate with the store manager to set and achieve sales targets.</li> <li>Monitor sales performance and analyze key performance indicators (KPIs).</li> <li>Implement sales strategies to maximize revenue and meet business goals.</li> <li>Oversee inventory control and merchandising to optimize product availability.</li> <li>Ensure accurate stock levels through regular stock checks and replenishment.</li> <li>Ensure that the store layout and presentation align with brand standards.</li> </ul> <h4>Presentation and management:</h4> <ul> <li>Ensure the store has the correct stock package and required stock levels to maximize sales potential.</li> <li>Ensure high standards of visual merchandising and maintenance among all staff.</li> <li>Effectively communicate any changes in stock or store layout to all members of the team.</li> <li>Ensure that each member follows the retail standard.</li> <li>Maintain the back store operation and replenishment of the merchandise.</li> </ul> <h4>Staffing and team performance management:</h4> <ul> <li>Monitor/manage schedules for salesperson work hours, vacations, and days off.</li> <li>Resolve salesperson complaints and concerns and provide ongoing performance feedback; counsel salesperson when necessary.</li> <li>Encourage full participation of salespersons in creating store goals and developing plans.</li> <li>Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company.</li> <li>Maintain the leave records of the staff.</li> </ul> <h4>Security:</h4> <ul> <li>Ensure security procedures are adhered to throughout the store.</li> <li>Maintain a high standard of security awareness regarding stock and money within the store.</li> </ul> <h4>Other job deliverables:</h4> <ul> <li>Carry out corrective action/progressive discipline as necessary.</li> <li>Demonstrate dependability, reliability, and punctuality.</li> <li>Maintain strict confidence of all employee and employment-related information.</li> <li>Demonstrate the highest level of integrity and ethics in all decision-making processes.</li> </ul> <h4>Desired experience:</h4> <p>The ideal assistant store manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.</p></p><p></p>

<p><h4>Position objective:</h4> <p>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the store manager in various managerial tasks and taking charge in their absence. The assistant store manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.</p> <h4>Key responsibilities:</h4> <h4>Sales and customer focus:</h4> <ul> <li>Consider the needs of the customers at all times.</li> <li>Implement a high standard of customer focus within the store.</li> <li>Lead by example in all aspects of customer service.</li> <li>Actively seek ways to achieve or exceed shop sales targets.</li> <li>Ensure all members of the team have an understanding of KPIs and targets to be achieved.</li> <li>Ensure any promotional offers regarding stock are implemented within the store.</li> <li>Implement strategies effectively to drive sales in the store.</li> </ul> <h4>Store administration:</h4> <ul> <li>Regularly audit own store administration and resolve any issues.</li> <li>Implement, within own store, any changes in administration procedure positively and effectively.</li> <li>Collaborate with the store manager to set and achieve sales targets.</li> <li>Monitor sales performance and analyze key performance indicators (KPIs).</li> <li>Implement sales strategies to maximize revenue and meet business goals.</li> <li>Oversee inventory control and merchandising to optimize product availability.</li> <li>Ensure accurate stock levels through regular stock checks and replenishment.</li> <li>Ensure that the store layout and presentation align with brand standards.</li> </ul> <h4>Presentation and management:</h4> <ul> <li>Ensure the store has the correct stock package and required stock levels to maximize sales potential.</li> <li>Ensure high standards of visual merchandising and maintenance among all staff.</li> <li>Effectively communicate any changes in stock or store layout to all members of the team.</li> <li>Ensure that each member follows the retail standard.</li> <li>Maintain the back store operation and replenishment of the merchandise.</li> </ul> <h4>Staffing and team performance management:</h4> <ul> <li>Monitor/manage schedules for salesperson work hours, vacations, and days off.</li> <li>Resolve salesperson complaints and concerns and provide ongoing performance feedback; counsel salesperson when necessary.</li> <li>Encourage full participation of salespersons in creating store goals and developing plans.</li> <li>Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company.</li> <li>Maintain the leave records of the staff.</li> </ul> <h4>Security:</h4> <ul> <li>Ensure security procedures are adhered to throughout the store.</li> <li>Maintain a high standard of security awareness regarding stock and money within the store.</li> </ul> <h4>Other job deliverables:</h4> <ul> <li>Carry out corrective action/progressive discipline as necessary.</li> <li>Demonstrate dependability, reliability, and punctuality.</li> <li>Maintain strict confidence of all employee and employment-related information.</li> <li>Demonstrate the highest level of integrity and ethics in all decision-making processes.</li> </ul> <h4>Desired experience:</h4> <p>The ideal assistant store manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.</p></p><p></p>

<p><h4>Position objective:</h4> <p>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the store manager in various managerial tasks and taking charge in their absence. The assistant store manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.</p> <h4>Key responsibility:</h4> <strong>Sales and customer focus:</strong><br> <ul> <li>Consider the needs of the customers at all times</li> <li>Implements a high standard of customer focus within the store</li> <li>Leads by example in all aspects of customer service</li> <li>Actively seeks ways to achieve or exceed shop sales targets</li> <li>Ensures all members of team have an understanding of KPIs and targets to be achieved</li> <li>Ensures any promotional offers regarding stock are implemented within the store</li> <li>Implement strategies effectively to drive sales in the store</li> </ul> <strong>Store administration:</strong><br> <ul> <li>Regularly audits own store administration and resolves any issues</li> <li>Implements, within own store, any changes in administration procedure positively and effectively</li> <li>Collaborate with the store manager to set and achieve sales targets</li> <li>Monitor sales performance and analyze key performance indicators (KPIs)</li> <li>Implement sales strategies to maximize revenue and meet business goals</li> <li>Oversee inventory control and merchandising to optimize product availability</li> <li>Ensure accurate stock levels through regular stock checks and replenishment</li> <li>Ensure that the store layout and presentation align with brand standards</li> </ul> <strong>Presentation and management:</strong><br> <ul> <li>Ensure store has the correct stock package and required stock levels to maximize sales potential</li> <li>Ensures high standard of visual merchandising and maintenance amongst all staff</li> <li>Effectively communicates any changes in stock or store layout to all members of the team</li> <li>Ensure that each member follows the retail standard</li> <li>Maintain the back store operation and replenishment of the merchandise</li> </ul> <strong>Staffing & team performance management:</strong><br> <ul> <li>Monitors and manages schedules for salesperson work hours, vacations, and days off</li> <li>Resolves salesperson complaints and concerns and provides ongoing performance feedback, counsels salesperson when necessary</li> <li>Encourage full participation of salesperson in creating store goals and developing plans</li> <li>Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company</li> <li>Maintain the leave of the staff</li> </ul> <strong>Security:</strong><br> <ul> <li>Ensures security procedures are adhered to throughout the store</li> <li>Maintains a high standard of security awareness regarding stock and money within store</li> </ul> <strong>Other job deliverables:</strong><br> <ul> <li>Carry out corrective action / progressive discipline as necessary</li> <li>Demonstrate dependability, reliability, and punctuality</li> <li>Maintain strict confidence of all employee and employment-related information</li> <li>Demonstrate the highest level of integrity and ethics in all the decision-making process</li> </ul> <h4>Desired experience:</h4> <p>The ideal assistant store manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement, and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.</p></p><p></p>

<p><h4>Position objective:</h4> <p>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the store manager in various managerial tasks and taking charge in their absence. The assistant store manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.</p> <h4>Key responsibility:</h4> <strong>Sales and customer focus:</strong><br> <ul> <li>Consider the needs of the customers at all times</li> <li>Implements a high standard of customer focus within the store</li> <li>Leads by example in all aspects of customer service</li> <li>Actively seeks ways to achieve or exceed shop sales targets</li> <li>Ensures all members of team have an understanding of KPIs and targets to be achieved</li> <li>Ensures any promotional offers regarding stock are implemented within the store</li> <li>Implement strategies effectively to drive sales in the store</li> </ul> <strong>Store administration:</strong><br> <ul> <li>Regularly audits own store administration and resolves any issues</li> <li>Implements, within own store, any changes in administration procedure positively and effectively</li> <li>Collaborate with the store manager to set and achieve sales targets</li> <li>Monitor sales performance and analyze key performance indicators (KPIs)</li> <li>Implement sales strategies to maximize revenue and meet business goals</li> <li>Oversee inventory control and merchandising to optimize product availability</li> <li>Ensure accurate stock levels through regular stock checks and replenishment</li> <li>Ensure that the store layout and presentation align with brand standards</li> </ul> <strong>Presentation and management:</strong><br> <ul> <li>Ensure store has the correct stock package and required stock levels to maximize sales potential</li> <li>Ensures high standard of visual merchandising and maintenance amongst all staff</li> <li>Effectively communicates any changes in stock or store layout to all members of the team</li> <li>Ensure that each member follows the retail standard</li> <li>Maintain the back store operation and replenishment of the merchandise</li> </ul> <strong>Staffing & team performance management:</strong><br> <ul> <li>Monitors and manages schedules for salesperson work hours, vacations, and days off</li> <li>Resolves salesperson complaints and concerns and provides ongoing performance feedback, counsels salesperson when necessary</li> <li>Encourage full participation of salesperson in creating store goals and developing plans</li> <li>Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company</li> <li>Maintain the leave of the staff</li> </ul> <strong>Security:</strong><br> <ul> <li>Ensures security procedures are adhered to throughout the store</li> <li>Maintains a high standard of security awareness regarding stock and money within store</li> </ul> <strong>Other job deliverables:</strong><br> <ul> <li>Carry out corrective action / progressive discipline as necessary</li> <li>Demonstrate dependability, reliability, and punctuality</li> <li>Maintain strict confidence of all employee and employment-related information</li> <li>Demonstrate the highest level of integrity and ethics in all the decision-making process</li> </ul> <h4>Desired experience:</h4> <p>The ideal assistant store manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement, and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Assisting in Management of Restaurant Team<br>• Handles employee questions and concerns.<br>• Monitors employees to ensure performance expectations are met.<br>• Provides feedback to employees based on observation of service behaviors.<br>• Assists in supervising daily shift operations.<br>• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.<br>• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.<br>Conducting Day-to-Day Restaurant Operations<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.<br>• Ensures compliance with all restaurant policies, standards and procedures.<br>• Monitors alcohol beverage service in compliance with local laws.<br>• Manages to achieve or exceed budgeted goals.<br>• Performs all duties of restaurant employees and related departments as necessary.<br>• Opens and closes restaurant shifts.<br>Providing Exceptional Customer Service<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Encourages employees to provide excellent customer service within guidelines.<br>• Handles guest problems and complaints, seeking assistance from supervisor as necessary.<br>• Strives to improve service performance.<br>• Sets a positive example for guest relations.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Meets and greets guests.<br>Conducting Human Resource Activities<br>• Supervises on-going training initiatives.<br>• Uses all available on the job training tools for employees.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Coaches and counsels employees regarding performance on an on-going basis.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Restaurant Manager.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>LIEU&nbsp;: Neuilly sur Seine</p><br><p>Date&nbsp;: Janvier 2027</p><br><p>DUREE&nbsp;: 6 mois</p><br><p>Chanel est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour avoir un impact positif dans le monde.</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin.&nbsp;</p><br><p>Vous rejoindrez l’équipe Marketing Opérationnel International, véritable interface entre la stratégie Marketing globale et la réalité des marchés. Sous la responsabilité directe des&nbsp;Chef de Produit&nbsp;Maquillage et Soin,&nbsp;vous évoluerez au cœur des enjeux produit, marketing et communication, avec une exposition aux lancements clé de la division Parfums Beauté et aux interactions clés avec les marchés.&nbsp;</p><br><p>VOTRE IMPACT CHEZ CHANEL</p><br><p>Dans ce cadre, vos missions principales sont :</p><br><ul><li><p>Assurer le suivi opérationnel et la mise à jour du calendrier Marketing&nbsp;N&nbsp;&amp;&nbsp;N+1, ainsi que la gestion des demandes ad hoc des régions (lancements anticipés, propositions d’activations locales, ajustements planning etc.).&nbsp;</p><br></li></ul><ul><li><p>Accompagner les équipes régionales (US, UK, Europe, Asie) dans le déploiement opérationnel du plan marketing, en agissant comme point de contact clé sur l’ensemble des sujets liés&nbsp;au&nbsp;plan marketing international.&nbsp;</p><br></li></ul><ul><li><p>Relire et challenger les&nbsp;launchbooks&nbsp;par&nbsp;campagne à destination des régions, afin de garantir la pertinence, la clarté et l’exhaustivité des informations, et permettre aux équipes locales de travailler des&nbsp;forecasts&nbsp;fiables.&nbsp;</p><br></li></ul><ul><li><p>Coordonner étroitement avec les équipes Marketing International pour consolider les produits, maquettes et assets en vue des présentations stratégiques auprès des&nbsp;retailers&nbsp;clés dans chaque région.&nbsp;</p><br></li></ul><ul><li><p>Réaliser des analyses de performance business (sell-in,&nbsp;sell-out) et des études concurrentielles qualitatives.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Suivi In &amp; out du catalogue&nbsp;Beauté.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>Participer à des projets transverses et ad hoc sur la catégorie (structuration de la stratégie de sampling, en lien avec les priorités du plan marketing).&nbsp;</p><br></li></ul><p>CE QUE VOUS APPORTEREZ</p><br><ul><li><p>Vous êtes actuellement en école de commerce ou équivalent (Bac+4/5).</p><br></li><li><p>Vous possédez une première expérience réussie en Marketing, Marketing opérationnel, Retail ou Business Développement.</p><br></li><li><p>Vous avez une appétence pour le secteur de la beauté, retail et du luxe.</p><br></li><li><p>Vous disposez d'un esprit analytique, faites preuve de rigueur, précision et avez de fortes qualités relationnelles</p><br></li><li><p>Très bon niveau d’anglais (manager anglophone) et de français requis.</p><br></li><li><p>Vous êtes à l’aise dans l’utilisation du Pack Office (Excel, PowerPoint…)</p><br></li></ul><p>CE QUI VOUS ENTHOUSIASME ET CE QUE CHANEL PEUT VOUS OFFRIR</p><br><p>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant&nbsp;; où la création et l’humain sont au cœur des préoccupations.</p><br><p>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation – et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL.</p><br><p>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</p><br> </div>

<p><h4>Are you a highly motivated, creative individual and passionate about sales and proposals?</h4> <p>Would you like to be a part of a successful team? Join our team!</p> <p>Baker Hughes is the leading energy technology company that delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward, making it safer, cleaner, and more efficient for people and the planet.</p> <h4>Partner with the best</h4> <p>To prepare proposals and bids, contract negotiation, and compliance with contract commitments and commercial risk assessment. Leads the development of business plans for a specific product or product line.</p> <h4>As a Director of Sales Proposals - Integrated Solutions, you will also be responsible for:</h4> <ul> <li>Leading all elements of I&S opportunities through the I&S process, ensuring all stage and decision gate deliverables are met.</li> <li>Leading the opportunity pursuit, engaging and aligning all stakeholders such as region leadership, commercial operations, I&S leadership, product line teams, technical focal points, contracted party focal points, and Baker Hughes support functions to build a winning strategy for proposals or bids.</li> <li>Ensuring company processes and procedures are strictly followed, including OFSE sales and commercial principles and, in particular, I&S management system content and tools are applied to every opportunity.</li> <li>Contributing to the development and adherence of I&S processes to ensure that project risks are correctly documented, evaluated, and mitigated through use of I&S risk management process and tools.</li> <li>Drafting the initial project plan and all parts thereof, i.e., risk management plan, communications plan, sourcing plan, vendor management plan, early schedule, quality plan, stakeholder matrix, project roles and responsibility matrix (RACI), organizational structure, and construction of the I&S cost model.</li> <li>Ensuring commercial models accurately reflect the most likely return on investment and profitability of Baker Hughes by working closely with various internal stakeholders.</li> <li>Providing leadership for negotiations with customers, contracted parties, vendors, and other relevant parties.</li> <li>Performing contract handover through the use of the service level agreement (SLA) component of the Baker Hughes OFSE commercial and operational framework agreement such as Commercial Operations Framework Agreement (COFA) during project mobilization stage to the project manager and I&S support teams responsible for the project through execution stages.</li> </ul> <h4>Fuel your passion!</h4> <p>To be successful in this role you will:</p> <ul> <li>Have a bachelor's degree in engineering, commercial, or scientific discipline.</li> <li>Have 15+ years of relevant oil and gas operator or service company experience.</li> <li>Have experience leading integrated commercial bids.</li> <li>Have 5+ years of experience in integrated projects.</li> <li>Have strong understanding of upstream business environment, including technical and logistical elements.</li> <li>Have good knowledge of well engineering, well construction, rigs, equipment packages, and technical solutions.</li> <li>Have excellent leadership, strong interpersonal, influencing, analytical, decision-making, and planning skills.</li> <li>Have demonstrated ability to work in a global matrix organization.</li> <li>Have significant knowledge of business plans, project planning, project management methodology, and proposal/bid creation.</li> </ul> <h4>Desired characteristics:</h4> <ul> <li>Have global experience in delivering proposals in varying and complex commercial and contractual models.</li> <li>Have strong operational background running integrated projects (project management, engineering roles).</li> <li>Have experience in managing and leading employees.</li> <li>Established track record of winning high-value integrated work as an integrated commercial manager, driving commercial strategy, bid excellence, and successful contract awards in the region.</li> <li>Proven track record in MENAT region like Oman, Kuwait, India, UAE, and KSA.</li> </ul> <h4>Work in a way that works for you</h4> <p>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.</p> <ul> <li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.</li> </ul> <h4>Working with us</h4> <p>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.</p> <h4>Working for you</h4> <p>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p> <ul> <li>Contemporary work-life balance policies and wellbeing activities.</li> <li>Comprehensive private medical care options.</li> <li>Safety net of life insurance and programs.</li> <li>Tailored financial programs.</li> <li>Additional elected or voluntary benefits.</li> </ul> <h4>About us</h4> <p>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for people and the planet.</p> <h4>Join us</h4> <p>Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.</p> <p>Baker Hughes Company is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, or other characteristics protected by law.</p></p><p></p>

<p>Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p><p><strong>Managing Day-to-Day Operations</strong></p><p>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p><p><strong>Leading Food and Beverage Team</strong></p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws.</p><p><strong>Ensuring Exceptional Customer Service</strong></p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</p><p><strong>Managing and Conducting Human Resource Activities</strong></p><p>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility.</p><p><strong>Additional Responsibilities</strong></p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li><li>OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul>

<p>The Manager Business Performance Management &amp; Analytics is responsible for leading and governing the Business Division s performance management, business analytics, management reporting, and business planning activities to ensure alignment with the Bank s strategic objectives and business priorities. He/She develops and maintains performance frameworks, scorecards, executive dashboards, portfolio analytics, and business insights that enable effective performance monitoring, informed decision-making, and continuous improvement across the Business Division. The Manager Business Performance Management &amp; Analytics drives performance optimization by leveraging financial and operational data, productivity analysis, forecasting, and business intelligence to identify trends, opportunities, risks, and areas for improvement. Key Accountabilities Manages the division s business performance management framework, ensuring alignment between strategic objectives, key performance indicators, business priorities, and expected outcomes. Develops, monitors, and continuously enhances divisional and departmental scorecards, performance dashboards, and management reporting frameworks. Manages the preparation and coordination of executive management reporting, including CEO dashboards, Executive Management reports, Board submissions, and other management information requirements related to Business performance. Monitors business performance against approved targets and provides timely insights, analysis, and recommendations to support management decision-making and corrective actions. Leads portfolio performance analysis across the Bank s business products, customer segments, programs, channels, and partnerships to identify trends, risks, opportunities, and areas for performance improvement. Translates financial, operational, customer, and business data into meaningful insights and actionable recommendations that support business growth and performance optimization. Manages business planning, forecasting, productivity analysis, and capacity planning activities in coordination with relevant stakeholders. Develops and governs business performance metrics, ensuring the accuracy, consistency, integrity, and reliability of performance information and management reporting. Manages incentive performance tracking and productivity measurement frameworks, ensuring alignment with approved business objectives, performance targets, and applicable policies. Conducts financial and operational performance analysis to assess business results, identify performance gaps, and recommend appropriate improvement actions. Establishes performance governance mechanisms to ensure effective monitoring, accountability, escalation, and follow-up of business priorities, commitments, and performance improvement initiatives. Partners cross functionally to enhance business intelligence, reporting capabilities, data accessibility, and dashboard automation. Identifies opportunities to improve business performance through process optimization, automation, productivity enhancement, and effective utilization of business intelligence and analytics. Supports the development of business cases, feasibility assessments, and performance scenarios by providing relevant financial, operational, and analytical insights. Leverages business intelligence and data visualization tools to enhance the accessibility, quality, timeliness, and effectiveness of management information. Continuously monitors banking industry trends, performance management practices, analytical techniques, and emerging business intelligence capabilities to enhance the Division s performance management practices. Develops, coaches, and motivates employees while fostering collaboration, accountability, analytical thinking, and high performance. Ensures compliance with applicable regulatory requirements, governance frameworks, internal policies, and corporate procedures.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Management, Business Analytics, Economics, Finance, or a related discipline. A Master's degree is preferred.</li><li>Minimum of 5 years of experience in banking, financial services, business performance management, business analytics, strategy, business planning, or a related field.</li><li>Demonstrated experience in performance management, KPI development and monitoring, executive reporting, portfolio analytics, and management information.</li><li>Strong understanding of banking products, customer segments, business performance drivers, financial analysis, and business management practices.</li><li>Proven track record of executing business planning, forecasting, productivity analysis, and performance measurement.</li><li>Hands on experience in business intelligence, dashboarding, data visualization, and management reporting tools.</li><li>Strong analytical capability with the ability to interpret complex financial and operational data and translate findings into actionable business recommendations.</li><li>Demonstrated ability in stakeholder management and communicating performance insights, trends, risks, and recommendations effectively.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Welcome to the voco family. Now that you are part of our family, let’s explain the role you will play.&nbsp;</span></span></p><br><p><span><span>Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn’t a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy embraces the core Brand Promise of “Reliably Different”.</span></span></p><br><p><span><span><strong>WHAT WILL I ACTUALLY BE DOING?</strong></span></span></p><br><p><span><span>The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It’s all about thinking and taking care of others, being thoughtful to their needs and ensuring they’re always happy, relaxed and comfortable.</span></span></p><br><p><span><span>If there’s on thing we know, it’s that a great Host is at the heart of every great stay. That’s why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.</span></span></p><br><p><span><span><strong>Regarding the role and responsibilities, you will need to perform the followings:</strong></span></span></p><br><p><span><span>The Sales Manager at voco Muscat Al Mouj is responsible for driving revenue through proactive sales efforts, relationship building, and market development. This role requires a strategic, motivated, and results-driven individual to manage a portfolio of corporate, MICE, government, or leisure accounts, depending on business needs. The Sales Manager plays a key role in achieving revenue goals and maintaining the hotel’s brand presence in the local and international markets, in line with IHG standards.</span></span></p><br><span><span>• </span></span><span><span>Develop and implement sales strategies to achieve revenue targets across assigned market segments.</span></span><br><span><span>• </span></span><span><span>Actively source and maintain relationships with existing and potential clients to generate business opportunities.</span></span><br><span><span>• </span></span><span><span>Conduct client visits, sales calls, site inspections, and participate in industry events to promote the hotel’s offerings.</span></span><br><span><span>• </span></span><span><span>Prepare and deliver proposals, contracts, and presentations tailored to client requirements.</span></span><br><span><span>• </span></span><span><span>Maintain an up-to-date knowledge of market trends, competitor activities, and customer behaviours.</span></span><br><span><span>• </span></span><span><span>Collaborate with the Revenue and Marketing teams to develop promotional packages, campaigns, and pricing strategies.</span></span><br><span><span>• </span></span><span><span>Accurately maintain sales reports, client databases (such as Delphi, Opera Sales &amp; Catering), and sales activity logs.</span></span><br><span><span>• </span></span><span><span>Achieve monthly, quarterly, and annual individual and team targets as set by the Director of Sales &amp; Marketing.</span></span><br><span><span>• </span></span><span><span>Handle customer inquiries promptly and professionally, ensuring customer satisfaction and loyalty.</span></span><br><span><span>• </span></span><span><span>Support the development of junior sales team members and share best practices across the department.</span></span><br><span><span>• </span></span><span><span>Ensure all activities comply with IHG policies, local regulations, and brand standards.</span></span><br><p><span><span><strong>WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?</strong></span></span></p><br><span><span>• </span></span><span><span>Bachelor’s degree in Business, Hospitality, Sales, or a related field.</span></span><br><span><span>• </span></span><span><span>Minimum 3–5 years of proven sales experience in a 4- or 5-star hotel environment.</span></span><br><span><span>• </span></span><span><span>Strong understanding of the Muscat/Oman hospitality market and key feeder markets.</span></span><br><span><span>• </span></span><span><span>Demonstrated ability to develop and close business across various segments (Corporate, Government, MICE, or Leisure).</span></span><br><span><span>• </span></span><span><span>Excellent communication, presentation, and negotiation skills.</span></span><br><span><span>• </span></span><span><span>Proficient in MS Office and hotel sales systems (e.g., Opera, Delphi, or IHG-specific platforms).</span></span><br><p><span><span><strong>HOW DO I DELIVER THIS?</strong></span></span></p><br><p><span><span>The idea of a Host in a hotel in itself is not unusual. The idea that <strong>Everyone’s a Host</strong> is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here’s how to Host a guest the voco way.</span></span></p><br><p><span><span><strong>Be Thoughtful</strong> – We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re Hosts our guests can always count on.</span></span></p><br><p><span><span><strong>Be Natural</strong> – We’re genuine, natural Hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.</span></span></p><br><p><span><span><strong>Make It Memorable</strong> – We’re Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.</span></span></p><br><p><span><span>The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.</span></span></p><br><br> </div>

<p><br></p><p>Mandarin Oriental, Muscat</p><p>Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a luxurious Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea, as well as a variety of banquet and meeting spaces designed to accommodate social and business events. For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group s legendary service, world-class amenities, and sweeping sea or mountain views.</p><p>Responsibilities</p><ul><li>Support the day-to-day management of the assigned Food &amp; Beverage operation, ensuring efficient and smooth service while consistently maintaining Mandarin Oriental standards.</li><li>Ensure team members have excellent knowledge of food and beverage offerings and can confidently communicate this knowledge to guests.</li><li>Ensure colleagues report for and complete their shifts according to scheduled working hours.</li><li>Assist in managing staffing levels, colleague performance, and operational requirements in line with business needs and budgeted targets.</li><li>Ensure tables, service stations, and operational areas are correctly arranged, prepared, and maintained.</li><li>Ensure all colleagues are familiar with correct billing and payment procedures.</li><li>Ensure equipment is maintained in good working condition and colleagues are appropriately trained in its correct use.</li><li>Conduct daily briefings and participate in relevant operational and departmental meetings.</li><li>Attend and actively participate in training sessions organized by Mandarin Oriental.</li><li>Ensure current training materials, operational updates, and service standards are communicated to relevant colleagues.</li><li>Ensure VIP guests and special requests are handled according to Mandarin Oriental standards.</li><li>Monitor the quality and presentation of food and beverages and ensure standards are clearly communicated to the team.</li><li>Conduct and attend relevant meetings in the absence of the Restaurant Manager when required.</li><li>Support the efficient and profitable operation of the assigned Food &amp; Beverage area while maintaining the highest standards of food, beverage, service, health and safety, and guest satisfaction.</li><li>Communicate operational performance, challenges, and opportunities to the Restaurant Manager and relevant senior management.</li><li>Assist in developing and executing plans to support sales, profitability, colleague engagement, and team development.</li><li>Ensure colleagues actively contribute to reducing operational losses, controlling costs, and maximizing profitability wherever possible.</li><li>Supervise Food &amp; Beverage service by directing, supporting, and guiding colleagues throughout the operation.</li><li>Ensure adequate staffing levels during each shift and promptly communicate any shortages or operational concerns to the appropriate manager.</li><li>Identify training and development needs within the team and provide coaching and on-the-job support.</li><li>Monitor colleague performance objectively and provide appropriate feedback, coaching, and development support.</li><li>Lead by example and promote Mandarin Oriental s philosophy, culture, Guiding Principles, and Legendary Quality Experiences.</li><li>Ensure guest preferences are recognized, recorded where appropriate, and consistently delivered by the team.</li><li>Ensure relevant supervisors and colleagues are appropriately trained in reservation procedures.</li><li>Ensure greeting, seating, order-taking, and overall service delivery are performed according to Mandarin Oriental standards.</li><li>Understand and communicate relevant upselling strategies to the team.</li><li>Ensure food and beverages are presented and served according to Mandarin Oriental standards.</li><li>Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience.</li><li>Ensure colleagues are confident in handling special requests, dietary requirements, and VIP guests.</li><li>Handle guest feedback and complaints professionally and according to Mandarin Oriental standards, escalating matters to the Restaurant Manager where appropriate.</li><li>Build positive guest relationships and actively seek feedback to continuously improve service delivery.</li><li>Ensure hotel grooming, appearance, and hygiene standards are consistently maintained by all colleagues.</li><li>Ensure the assigned Food &amp; Beverage environment is maintained according to Mandarin Oriental standards.</li><li>Foster positive colleague relations, teamwork, and effective communication within the team and across departments.</li><li>Support a culture of accountability, collaboration, respect, and continuous improvement.</li><li>Perform additional duties and special projects as assigned by the Restaurant Manager or Food &amp; Beverage leadership.</li></ul><p>Health, Safety &amp; Compliance</p><ul><li>Be aware of and comply with safe working practices and all applicable FLHSS requirements, including awareness of specific workplace hazards.</li><li>Comply with local regulations and relevant food hygiene standards.</li><li>Ensure HACCP and Safe &amp; Sound procedures are consistently followed.</li><li>Wear appropriate protective clothing or equipment provided or recommended by the hotel when required.</li><li>Report defects relating to the building, equipment, or facilities according to hotel procedures.</li><li>Ensure accidents involving colleagues, guests, or visitors are promptly reported according to hotel procedures.</li><li>Attend all required fire, health, safety, food hygiene, and statutory training.</li><li>Be fully familiar with the hotel s fire safety plans and emergency procedures.</li><li>Ensure colleagues follow applicable Safe &amp; Sound, health and safety, and HACCP procedures.</li><li>Attend any additional training considered appropriate by the Head of Department.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in Food &amp; Beverage operations within a luxury hotel or high-end hospitality environment.</li><li>Previous supervisory or assistant management experience is preferred.</li><li>Strong knowledge of luxury Food &amp; Beverage service standards.</li><li>Excellent guest service and interpersonal skills.</li><li>Strong leadership, coaching, and team-management capabilities.</li><li>Ability to remain calm and professional in a fast-paced operational environment.</li><li>Strong organizational and problem-solving skills.</li><li>Ability to multitask, prioritize effectively, and make sound operational decisions.</li><li>Commercial awareness with an understanding of cost control, revenue generation, and upselling.</li><li>Strong attention to detail and commitment to quality.</li><li>Excellent verbal and written communication skills in English; additional languages are an advantage.</li><li>Good knowledge of food hygiene, HACCP, and health and safety requirements.</li><li>Confident, well-groomed, professional, warm, and approachable.</li><li>Demonstrates integrity, initiative, accountability, and a strong team spirit.</li></ul><p>Our commitment to you</p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li><li>MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li><li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li></ul><p>We re Fans. Are you?</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Welcome to the voco family. Now that you are part of our family, let’s explain the role you will play.&nbsp;</span></span></p><br><p><span><span>Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn’t a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy embraces the core Brand Promise of “Reliably Different”.</span></span></p><br><p><span><span><strong>WHAT WILL I ACTUALLY BE DOING?</strong></span></span></p><br><p><span><span>The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It’s all about thinking and taking care of others, being thoughtful to their needs and ensuring they’re always happy, relaxed and comfortable.</span></span></p><br><p><span><span>If there’s on thing we know, it’s that a great Host is at the heart of every great stay. That’s why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.</span></span></p><br><p><span><span><strong>Regarding the role and responsibilities, you will need to perform the followings:</strong></span></span></p><br><p><span><span>The IT Manager at voco Muscat Al Mouj is responsible for the effective operation, maintenance, and security of all hotel technology systems and infrastructure. This includes managing network and server systems, supporting hotel operations with technology solutions, ensuring data security, and aligning IT practices with IHG’s corporate standards and local regulatory requirements. The IT Manager also provides timely technical support to hotel colleagues and ensures that all IT systems are optimized to deliver an exceptional guest and colleague experience.</span></span></p><br><span><span>• </span></span><span><span>Ensure the smooth functioning of all IT systems, including property management systems (PMS), point of sale (POS), telephone systems, internet access, guest room technologies, office productivity tools, and back-office systems.</span></span><br><span><span>• </span></span><span><span>Maintain secure and reliable network infrastructure including LAN, WAN, Wi-Fi, and internet connectivity across all areas of the hotel.</span></span><br><span><span>• </span></span><span><span>Oversee server management, data backups, disaster recovery procedures, and business continuity planning.</span></span><br><span><span>• </span></span><span><span>Ensure compliance with IHG’s information security policies and IT brand standards.</span></span><br><span><span>• </span></span><span><span>Monitor and maintain systems to protect against cyber threats, malware, and unauthorized access.</span></span><br><span><span>• </span></span><span><span>Implement and enforce data protection and privacy protocols in line with local regulations and IHG standards (e.g., GDPR, PCI-DSS).</span></span><br><span><span>• </span></span><span><span>Coordinate regular security audits, system patches, and software updates.</span></span><br><span><span>• </span></span><span><span>Provide first-line IT support to hotel colleagues for hardware, software, and application issues.</span></span><br><span><span>• </span></span><span><span>Ensure timely resolution of technical issues with minimal disruption to hotel operations.</span></span><br><span><span>• </span></span><span><span>Manage IT helpdesk processes and maintain accurate incident logs and documentation.</span></span><br><span><span>• </span></span><span><span>Liaise with approved external IT vendors and service providers for procurement, installation, maintenance, and support.</span></span><br><span><span>• </span></span><span><span>Manage inventory of all IT equipment and software licenses; ensure all assets are tracked and maintained appropriately.</span></span><br><span><span>• </span></span><span><span>Negotiate service contracts and manage performance of third-party providers.</span></span><br><span><span>• </span></span><span><span>Plan and execute IT projects including system upgrades, new technology rollouts, and infrastructure improvements.</span></span><br><span><span>• </span></span><span><span>Collaborate with other departments to understand operational needs and recommend technology-driven solutions.</span></span><br><span><span>• </span></span><span><span>Participate in budgeting, forecasting, and planning for IT capital expenditures and operational costs.</span></span><br><p><span><span><strong>WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?</strong></span></span></p><br><span><span>• </span></span><span><span>Bachelor’s degree in Information Technology, Computer Science, or a related field.</span></span><br><span><span>• </span></span><span><span>Minimum 3–5 years of experience in IT management, preferably in the hospitality industry.</span></span><br><span><span>• </span></span><span><span>Strong knowledge of hotel operating systems (e.g., Opera PMS, Micros POS, PABX systems).</span></span><br><span><span>• </span></span><span><span>Hands-on experience with Windows Server environments, networking, cybersecurity, and hardware/software troubleshooting.</span></span><br><span><span>• </span></span><span><span>Familiarity with IHG systems (Merlin, Concerto, IHG Concerto Secure Access, etc.) is an advantage.</span></span><br><span><span>• </span></span><span><span>Strong analytical, problem-solving, and communication skills.</span></span><br><span><span>• </span></span><span><span>IT certifications such as CompTIA, Microsoft Certified Professional (MCP), Cisco (CCNA/CCNP), or ITIL are desirable.</span></span><br><p><span><span><strong>HOW DO I DELIVER THIS?</strong></span></span></p><br><p><span><span>The idea of a Host in a hotel in itself is not unusual. The idea that <strong>Everyone’s a Host</strong> is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here’s how to Host a guest the voco way.</span></span></p><br><p><span><span><strong>Be Thoughtful</strong> – We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re Hosts our guests can always count on.</span></span></p><br><p><span><span><strong>Be Natural</strong> – We’re genuine, natural Hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.</span></span></p><br><p><span><span><strong>Make It Memorable</strong> – We’re Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.</span></span></p><br><p><span><span>The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.</span></span></p><br><br> </div>

<p><br></p><p><strong>MANAGERIAL RESPONSIBILITIES:</strong></p><ul><li>Create a strategic plan of action for the Rotating Equipment Engineering Services to achieve the goal of zero incidents at the Qalhat LNG Complex for project phase, including adoption of best practices from the industry and budget allocations.</li><li>Build, coach, and performance manage the rotating equipment team; develop succession and capability.</li><li>Manage interfaces with owners, EPC/EPCM, OEMs, utilities/authorities, insurers, and operations/maintenance.</li><li>Provide executive level reporting and decision support.</li><li>Set clear goals and expectations for team members, regularly assess their performance against the set goals, and provide constructive feedback for continuous improvement</li><li>Devote time to train team members on new ways of working, developing new competencies, and upskilling to drive performance and productivity</li></ul><p><strong>FUNCTIONAL RESPONSIBILITIES:</strong></p><p><strong>Projects/Asset Management and Delivery:</strong></p><ul><li>Oversee concept/FEED, detailed design, and interdisciplinary interfaces (civil/structural, mechanical, I&amp;C, telecoms).</li><li>Validate vendor data/OEM integration; ensure operability, maintainability, and reliability targets.</li><li>Design the rotating equipment equipment, rotating equipment distribution and generation system in accordance with HSSE standards, OLNG standards and other regulatory requirements.</li><li>Acts as the subject matter expert (SME) definitive source of knowledge, technique, and expertise within his/her area to provide professional and technical insight for design, engineering and/or complex trouble-shooting activities.</li><li>Mastery Specialist skills on a selected equipment is desirable.</li><li>Skills in load flow system studies, fault level calculations &amp; rotating equipment protection relay grading</li><li>Provide comprehensive support and expertise in technical studies for Rotating Equipment, and all associated components, including proficiency in Process and Instrument Diagram reviews, Safety Integrity Level (SIL) assessments, and HAZOP analyses.</li><li>Well-versed in international codes, standards, and practices for oil and gas EPC projects.</li><li>Oversee troubleshooting for all rotating equipment process incidents that may impact plant reliability and availability, utilising appropriate methodologies such as Root Cause Analysis (RCA) and Tripod as required.</li><li>Ensure complete as built, spares, O&amp;M manuals, training, and warranty plans.</li><li>Achieve performance tests and reliability run per contract, support RAM targets.</li></ul><p><strong>Strategic Planning of Departmental activities:</strong></p><ul><li>Establishes and applies best practices within their area of expertise, leading teams through complex investigations and offering innovative, expert guidance in Rotating Equipment Engineering to effectively address technical issues encountered during maintenance and project execution.</li><li>Define rotating equipment execution strategy, contracting model, and phasing; align with project execution plan (PEP) and governance.</li><li>Establish design basis, standards, and assurance gates for the rotating equipment scope.</li><li>Chair rotating equipment risk reviews, design reviews (rotating equipment), and rotating equipment readiness reviews (MC/Pre Comm/Comm/OR).</li><li>Accountable for ensuring the technical quality of every aspect of Rotating Equipment Engineering projects, including developing and upholding assurance processes across procedures, organizational structure, other business units, staff, and corporate functions to effectively identify, monitor, and manage risks within the relevant business scope.</li><li>Accountable for establishing and sustaining discipline engineering assurance functions, offering advanced specialist technical expertise to support other departments.</li><li>Accountable for developing and implementing the long-term strategic plan for engineering discipline activities within the Asset Reference Plan, ensuring alignment with production, maintenance, and project objectives to achieve effective delivery.</li></ul><p><strong>Stakeholder Management:</strong></p><ul><li>Serve as the primary senior company interface for the client on all rotating equipment matters.</li><li>Manage strategic relationships with joint venture partners, key vendors, and regulatory bodies.</li><li>Experience to manage CONTRACTORS &amp; Project deliverables for owner is distinctly preferred.</li><li>Negotiate settlement of major claims and variations related to rotating equipment scope.</li><li>Builds and sustains productive partnerships with a diverse range of stakeholders such as area maintenance managers, turnaround managers, project managers, and senior leadership.</li><li>This position requires dynamic involvement in several workgroups simultaneously, ensuring information is shared effectively throughout the organization.</li><li>Foster technical innovation and ongoing improvement by seeking new developments, deploying opportunities, and engaging with leadership in line with OLNG s core values and policies.</li><li>Accountable for fostering and sustaining organisational alignment to achieve business objectives within the relevant discipline, while ensuring overall consistency with corporate goals.</li></ul><p><strong>Management of Engineering Contracts:</strong></p><ul><li>Establish technical requisition requirements and evaluation criteria; provide leadership in Technical Bid Evaluation (TBE) and vendor selection for Rotating Equipment.</li><li>Manage rotating equipment change orders, claims avoidance/defence, and commercial exposure for rotating equipment packages.</li><li>Initiate new contracts for Major Rotating Equipment Maintenance &amp; Projects and carry out technical evaluation.</li><li>Responsible for planning major engineering contracts from the beginning, including developing contract strategies, evaluating and choosing contractors.</li><li>Also ensures that significant contracts are delivered on time, within budget, and in compliance with safety, quality, and contractual requirements.</li></ul><p><strong>Quality Assurance:</strong></p><ul><li>Drive zero harm culture; ensure compliance with rotating equipment safety standards (e.g. DEP, where applicable).</li><li>Ensure design and construction adhere to applicable codes, environmental and regulatory permits.</li><li>Own rotating equipment QA/QC plan, ITPs, and non conformance management.</li><li>Accountable that all the rotating equipment discipline procedures within an ISO certified quality assurance system.</li><li>Accountable in setting the requirement of regular rotating equipment spare parts.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>BSc in Mechanical Engineering or Equivalent. Minimum of 12 years relevant oil and gas industry experience with 8 10+ years in large industrial/ O&amp;G projects with LNG experience 5+ years in leadership of multi disciplinary rotating equipment teams; track record of first time right energization. Technical Authority Level 2 (TA-2) Minimum 4+ years of experience in troubleshooting, analysis of Rotating Equipment Technical Authority Level3 Demonstrated experience in the execution, engineering, construction, commissioning, or management of major industrial projects, preferably within the Oil &amp; Gas, LNG, or energy sector</p>

<p><h4>Job summary</h4> <p>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the quality function and builds support for change.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major</li> <li>3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing quality assurance goals</strong></p> <ul> <li>Coaches managers on adopting the Total Quality Management leadership style.</li> <li>Conducts monthly audit to ensure compliance with company and brand standards.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Directs property quality efforts to address critical customer requirements.</li> <li>Assists with regional and/or company-wide implementation of company best practices.</li> <li>Facilitates process improvement teams, assuring use of systematic processes, and improvement is achievable and measurable.</li> </ul> <p><strong>Managing quality tools</strong></p> <ul> <li>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</li> <li>Uses data collection methods to compile, display, track, and analyze defect trends.</li> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes issues and identifies trends.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li> <li>Models service behaviors that meet or exceed guest expectations.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the quality function and builds support for change.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major</li> <li>3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing quality assurance goals</strong></p> <ul> <li>Coaches managers on adopting the Total Quality Management leadership style.</li> <li>Conducts monthly audit to ensure compliance with company and brand standards.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Directs property quality efforts to address critical customer requirements.</li> <li>Assists with regional and/or company-wide implementation of company best practices.</li> <li>Facilitates process improvement teams, assuring use of systematic processes, and improvement is achievable and measurable.</li> </ul> <p><strong>Managing quality tools</strong></p> <ul> <li>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</li> <li>Uses data collection methods to compile, display, track, and analyze defect trends.</li> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes issues and identifies trends.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li> <li>Models service behaviors that meet or exceed guest expectations.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><b>JOB PURPOSE</b></p> <p>The IT &amp; Digitalization Manager is responsible for leading the plant's information technology infrastructure, operational technology (OT), cybersecurity, industrial automation integration, and digital transformation initiatives within budgeted costs and timelines. The role ensures reliable, secure, and efficient operation of all IT and digital systems supporting mining, crushing, grinding, flotation, filtration, tailings management, maintenance, laboratory, security and business operations.Develop and execute the plant digitalization roadmap and identify opportunities for process optimization using digital technologies by promoting a data-driven culture across departments.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>IT STRATEGY &amp; OPERATIONS</p> <p> Plan, organize, control, and evaluate the Company's IT and electronic data operations.</p> <p> Ensure high availability and reliability of mission-critical systems</p> <p> Manage IT service providers and external vendors</p> <p> Analyze technology requirements and develop functional specifications, conducting comparative analysis and competitive bidding where necessary.</p> <p> Identify problematic areas and implement strategic solutions in a timely manner.</p> <p> Act in alignment with user needs and system functionality to contribute to organizational policy.</p> <p> Demonstrate the ability to bring the benefits of IT to solve business issues while managing associated costs and risks.</p> <p> Support and integrate OT systems (SCADA, DCS, PLC, Process historians, Instrument communications)</p> <p>INFRASTRUCTURE &amp; SYSTEMS MANAGEMENT</p> <p> Manage the acquisition, installation, and maintenance of the organization s local area network hardware and software.</p> <p> Implement, administer, and maintain databases, enterprise systems and cloud services.</p> <p> Perform routine preventive maintenance on hardware and software.</p> <p> Manage technology inventory, including procurement and disposal.</p> <p> Ensure compliance with all software licensing agreements.</p> <p> Maintain technology documents and certificates, including product registrations, SSL certificates, maintenance agreements, and service contracts, ensuring they are evaluated, updated, and processed on time.</p> <p>INFORMATION &amp; CYBER SECURITY</p> <p> Ensure the security of data, network access, and backup systems.</p> <p> Preserve Company assets, information security, and control structures.</p> <p> Develop and maintain IT/OT cybersecurity framework and lead cyber incident response and recovery activities.</p> <p> Ensure the availability, continuity, and security of data and information pertaining to the organization.</p> <p> Prepare, maintain, and regularly test a technology disaster recovery plan.</p> <p> Maintain OT network security and system availability and Lead incident response and disaster recovery planning</p> <p> Conduct cybersecurity risk assessments and audits</p> <p>DIGITAL TRANSFORMATION &amp; ANALYTICS</p> <p> Develop and execute the digital transformation roadmap aligned with business objectives. </p> <p> Lead implementation of Industry 4.0 technologies including IoT, AI, Machine Learning, Digital Twins, and Smart Mining solutions. </p> <p> Establish enterprise data governance and reporting standards. </p> <p> Drive adoption of Power BI, Microsoft Fabric, and advanced analytics platforms. </p> <p> Identify opportunities to improve plant throughput, recovery, equipment reliability, and energy efficiency through digital technologies. </p> <p> Support predictive maintenance and condition monitoring initiatives.</p> <p>PEOPLE &amp; STAKEHOLDER MANAGEMENT</p> <p> Manage IT staff by training and coaching employees, communicating job expectations, and appraising performance.</p> <p> Assist staff in understanding and using technology; conduct regular staff technology presentations and training sessions.</p> <p> Communicate effectively with, and understand the needs of, non-technical internal clients.</p> <p>GOVERNANCE &amp; DOCUMENTATION</p> <p> Maintain the technology policies, standards, and procedures manual, along with related technology checklists.</p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education: </p> <p> Bachelor s degree in information technology or a related field required.</p> <p> Master s degree in information technology or related field is an added advantage</p> <p>Certifications (Preferred): </p> <p> Relevant professional certification in IT (CISSP, CISM, CAP, ITIL, Azure Solutions Architect Expert, Power BI Data Analyst are desirable.</p> <p>Experience:</p> <p> Minimum 10 years of experience in a similar role is required and 5 years in leadership role</p> <p> Good knowledge of managing ERP systems.</p> <p> Demonstrated ability to bring the benefits of IT to solve business issues while managing costs and risks.</p> <p>Technical Skills: </p> <p> Computer hardware and software systems and programs.</p> <p> Computer networks, network administration, and network installation.</p> <p> Computer troubleshooting and technology integration.</p> <p> Excellent experience in VMware, network, firewall, and backup solutions.</p> <p> Skilled at identifying and evaluating new technological developments and gauging their appropriateness for the business.</p> <p> Understanding of existing and emerging technologies and system integration.</p> <p> Business Understanding: This position requires a high level of business understanding.</p> <p>Soft Skills: </p> <p> Strong people management skills, including training, coaching, and performance management.</p> <p> Strong organizational skills, with the ability to manage central Information System resources and applications and coordinate departmental/divisional resources and initiatives.</p> <p> Ability to conceptualize, launch, and deliver multiple IT projects on time and within budget.</p> <p> Strong project management skills planning, prioritizing, and administering work.</p> <p> Fluency in English, with excellent written and verbal communication skills.</p> <p> </p> <p> </p> <p> </p>

<p><br></p><p>Mandarin Oriental, Muscat</p><p>Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a luxurious Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea, as well as a variety of banquet and meeting spaces designed to accommodate social and business events. For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group s legendary service, world-class amenities, and sweeping sea or mountain views.</p><p>We are looking for new Fans who are passionate about luxury hospitality and would enjoy being part of the Mandarin Oriental, Muscat team.</p><p>Scope</p><p>Provides functional assistance and direction to Food &amp; Beverage operations as assigned. Interacts with individuals outside the hotel, including guests, clients, suppliers, government officials, competitors, and members of the local community. Coordinates functions and activities with relevant hotel department heads and Food &amp; Beverage leaders.</p><p>Responsibilities</p><p>Planning and Organizing</p><ul><li>Supervises the day-to-day functioning of Food &amp; Beverage employees, facilities, sales, and costs within the assigned area of responsibility.</li><li>Controls and analyses the quality levels of products and services.</li><li>Monitors guest satisfaction and takes appropriate action when required.</li><li>Under the guidance of the Food &amp; Beverage Manager, participates in functions such as recruitment, employee orientation, on-the-job performance appraisal, coaching, and disciplinary processes when necessary to ensure appropriate staffing and productivity.</li><li>Participates in service operations as necessary and in accordance with operational requirements and established standards.</li><li>Coordinates guest reservations and private events as required.</li><li>Plans and organizes work effectively, ensuring operational priorities are addressed.</li></ul><p>Communication</p><ul><li>Develops formal training plans and conducts on-the-job training sessions for Food &amp; Beverage employees.</li><li>Attends and actively contributes to weekly Food &amp; Beverage departmental meetings.</li><li>Conducts pre-service briefings and maintains effective communication with the Executive Chef and other relevant departments.</li><li>Ensures clear and effective communication within the team and across departments.</li></ul><p>Personal Development</p><ul><li>Supports the ongoing training and development of Food &amp; Beverage employees.</li><li>Ensures that hotel grooming and appearance standards are consistently maintained.</li><li>Identifies development opportunities for self and team members and takes appropriate action to strengthen capabilities.</li></ul><p>General</p><ul><li>Supervises, coordinates, and directs the prompt, efficient, and courteous service of food and beverages within the assigned operation.</li><li>Controls and analyses, on an ongoing basis: Merchandising and marketing Operating costs Sanitation and hygiene standards</li><li>Establishes and maintains effective employee relations.</li><li>Ensures compliance with hotel policies, procedures, service standards, and operational requirements.</li><li>Performs related duties and special projects as assigned.</li></ul><p>Customer Focus</p><ul><li>Maintains a strong focus on service standards, accuracy, consistency, and quality.</li><li>Ensures clarity of roles, functions, and responsibilities within the team.</li><li>Establishes and maintains effective systems of information and ensures that procedures are consistently followed.</li><li>Actively seeks feedback from guests rather than waiting for complaints.</li><li>Takes appropriate action to enhance guest satisfaction and the overall guest experience.</li></ul><p>Leadership</p><ul><li>Coaches team members on the job and provides practical demonstrations and guidance.</li><li>Uses a coaching approach to encourage team members to identify solutions and develop problem-solving skills.</li><li>Monitors performance, assesses employees objectively, and recommends appropriate training and development opportunities.</li><li>Identifies areas where additional team support is required and takes appropriate action.</li><li>Provides guidance, support, and constructive feedback to enhance individual and team capabilities.</li><li>Distributes work equitably and according to the abilities and responsibilities of team members.</li><li>Empowers individuals to complete tasks independently while providing support when required.</li><li>Leads by example and demonstrates behaviours that reflect the desired work standards and values.</li><li>Uses effective communication and persuasion to positively influence others.</li><li>Accepts responsibility and accountability for decisions and clearly communicates the rationale behind them.</li></ul><p>Teamwork</p><ul><li>Freely shares knowledge, information, ideas, and experience to support others.</li><li>Gives appropriate credit and recognition to team members.</li><li>Works collaboratively and supports others both within and across departments.</li><li>Promotes an environment of cooperation and mutual responsibility.</li><li>Encourages two-way communication, confirms understanding, and actively seeks feedback.</li><li>Communicates messages clearly and effectively, both verbally and in writing, to individuals and groups.</li><li>Demonstrates awareness, sensitivity, and respect for cultural differences.</li><li>Encourages teamwork within the department and across other teams, departments, and divisions.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum of 2 years experience in the luxury hospitality industry; additional relevant experience is preferred.</li><li>Strong communication and organizational skills.</li><li>Knowledge of relevant information systems.</li><li>Strong guest focus and customer service orientation.</li><li>Effective problem-solving and decision-making skills.</li><li>Confident, well-groomed, and professional appearance.</li><li>Warm, welcoming, pleasant, and approachable personality.</li><li>Demonstrates integrity and professionalism.</li><li>Excellent verbal and listening communication skills.</li><li>Demonstrates self-confidence and sound judgment.</li><li>Takes initiative and demonstrates a results-oriented approach.</li><li>Ability to build effective professional relationships.</li><li>Facilitates open and transparent communication.</li><li>Fosters teamwork and collaboration.</li><li>Ability to delegate effectively.</li><li>Promotes diversity and inclusion within the team.</li><li>Ability to multitask and establish clear priorities.</li><li>Supports and builds commitment to change.</li><li>Drives continuous improvement and shares best practices.</li><li>Excellent written and spoken English; knowledge of an additional language is preferred.</li><li>Basic computer and information system skills.</li></ul>