Mandarin Oriental, Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a luxurious Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea, as well as a variety of banquet and meeting spaces designed to accommodate social and business events. For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group s legendary service, world-class amenities, and sweeping sea or mountain views.

We are looking for new Fans who are passionate about luxury hospitality and would enjoy being part of the Mandarin Oriental, Muscat team.

Scope

Provides functional assistance and direction to Food & Beverage operations as assigned. Interacts with individuals outside the hotel, including guests, clients, suppliers, government officials, competitors, and members of the local community. Coordinates functions and activities with relevant hotel department heads and Food & Beverage leaders.

Responsibilities

Planning and Organizing

• Supervises the day-to-day functioning of Food & Beverage employees, facilities, sales, and costs within the assigned area of responsibility.
• Controls and analyses the quality levels of products and services.
• Monitors guest satisfaction and takes appropriate action when required.
• Under the guidance of the Food & Beverage Manager, participates in functions such as recruitment, employee orientation, on-the-job performance appraisal, coaching, and disciplinary processes when necessary to ensure appropriate staffing and productivity.
• Participates in service operations as necessary and in accordance with operational requirements and established standards.
• Coordinates guest reservations and private events as required.
• Plans and organizes work effectively, ensuring operational priorities are addressed.

Communication

• Develops formal training plans and conducts on-the-job training sessions for Food & Beverage employees.
• Attends and actively contributes to weekly Food & Beverage departmental meetings.
• Conducts pre-service briefings and maintains effective communication with the Executive Chef and other relevant departments.
• Ensures clear and effective communication within the team and across departments.

Personal Development

• Supports the ongoing training and development of Food & Beverage employees.
• Ensures that hotel grooming and appearance standards are consistently maintained.
• Identifies development opportunities for self and team members and takes appropriate action to strengthen capabilities.

General

• Supervises, coordinates, and directs the prompt, efficient, and courteous service of food and beverages within the assigned operation.
• Controls and analyses, on an ongoing basis: Merchandising and marketing Operating costs Sanitation and hygiene standards
• Establishes and maintains effective employee relations.
• Ensures compliance with hotel policies, procedures, service standards, and operational requirements.
• Performs related duties and special projects as assigned.

Customer Focus

• Maintains a strong focus on service standards, accuracy, consistency, and quality.
• Ensures clarity of roles, functions, and responsibilities within the team.
• Establishes and maintains effective systems of information and ensures that procedures are consistently followed.
• Actively seeks feedback from guests rather than waiting for complaints.
• Takes appropriate action to enhance guest satisfaction and the overall guest experience.

Leadership

• Coaches team members on the job and provides practical demonstrations and guidance.
• Uses a coaching approach to encourage team members to identify solutions and develop problem-solving skills.
• Monitors performance, assesses employees objectively, and recommends appropriate training and development opportunities.
• Identifies areas where additional team support is required and takes appropriate action.
• Provides guidance, support, and constructive feedback to enhance individual and team capabilities.
• Distributes work equitably and according to the abilities and responsibilities of team members.
• Empowers individuals to complete tasks independently while providing support when required.
• Leads by example and demonstrates behaviours that reflect the desired work standards and values.
• Uses effective communication and persuasion to positively influence others.
• Accepts responsibility and accountability for decisions and clearly communicates the rationale behind them.

Teamwork

• Freely shares knowledge, information, ideas, and experience to support others.
• Gives appropriate credit and recognition to team members.
• Works collaboratively and supports others both within and across departments.
• Promotes an environment of cooperation and mutual responsibility.
• Encourages two-way communication, confirms understanding, and actively seeks feedback.
• Communicates messages clearly and effectively, both verbally and in writing, to individuals and groups.
• Demonstrates awareness, sensitivity, and respect for cultural differences.
• Encourages teamwork within the department and across other teams, departments, and divisions.

Desired Candidate Profile

• Minimum of 2 years experience in the luxury hospitality industry; additional relevant experience is preferred.
• Strong communication and organizational skills.
• Knowledge of relevant information systems.
• Strong guest focus and customer service orientation.
• Effective problem-solving and decision-making skills.
• Confident, well-groomed, and professional appearance.
• Warm, welcoming, pleasant, and approachable personality.
• Demonstrates integrity and professionalism.
• Excellent verbal and listening communication skills.
• Demonstrates self-confidence and sound judgment.
• Takes initiative and demonstrates a results-oriented approach.
• Ability to build effective professional relationships.
• Facilitates open and transparent communication.
• Fosters teamwork and collaboration.
• Ability to delegate effectively.
• Promotes diversity and inclusion within the team.
• Ability to multitask and establish clear priorities.
• Supports and builds commitment to change.
• Drives continuous improvement and shares best practices.
• Excellent written and spoken English; knowledge of an additional language is preferred.
• Basic computer and information system skills.