Security Officer Jobs in Oman
1387 Jobs Found
<ul><li>Carefully sort and categorize laundry items based on fabric type, color, and washing requirements to ensure optimal cleaning results.</li><li>Operate washing machines and dryers, selecting appropriate cycles and settings tailored for different materials and stain levels.</li><li>Monitor and maintain laundry equipment, performing routine checks and reporting any malfunctions to ensure uninterrupted operations.</li><li>Pre-treat stains using specialized chemicals and techniques, ensuring maximum effectiveness and preserving fabric integrity.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>0 to two years in laundry service</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b>: - Should be Operate CNC machine Date feed and work in Machine. - Should have knowledge in Problem Solving Process and Root cause analysis. - Maintain and Follow Parameters Check sheets, Spares and Daily Logbook - Provide regular scheduled Chemical Process monitoring Activities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Requirements </b>- ITI / Diploma Candidates with Good experience 3 to 5 years in Industrial cladding Products manufacturing company in Gulf Experience preferable. - Knowledge in PIR Continuous Line Experience with CNC Rolling Cutting and bending. - Knowledge in Industrial CNC Machinery Operation. - Good Verbal & written communication skills in English with problem solving. - Good knowledge of MS-Office.</p><p></p></section>
<p><b>Role: Environment Health and Safety - Other</b></p><p>Industry Type: Hotels & Restaurants</p><p>Department: Environment Health & Safety</p><p>Employment Type: Full Time, Permanent</p><p>Role Category: Environment Health and Safety - Other</p><p>Education</p><p>UG: Any Graduate</p><p><strong>Desired Candidate Profile</strong></p><p>Must have Bachelor Degree in chemistry / Food Safety /Technical NEBOSH , IGC, Dip in Safety or Level 3 HSSE Certification, Mini 5 years Exp in Oil & gas or Similar Scope of work Mini 2 year GCC exp</p>
<p>Good knowledge of occupational health and safety regulations. Experience in risk assessment and hazard identification. Knowledge of fire safety, emergency response, and incident investigation. Familiarity with PPE requirements and safety inspections. Strong communication and leadership skills. Ability to conduct safety training and toolbox talks. Good reporting and documentation skills. Proficiency in MS-Office.</p><p><strong>Desired Candidate Profile</strong></p><p>3-7 years experience in sandwich panel manufacturing company.</p>
<p>Issuing insurance policies using our software platform</p><p>Assisting customers over phone</p><p>Handling customer WhatsApp enquiries</p><p>Working in rotational shifts between 7:00 AM and 10:00 PM</p><p>Working on a rotational schedule across all days of the week (Sunday to Saturday)</p><p><strong>Desired Candidate Profile</strong></p><p>Fresh graduates or candidates with 1-2 years of experience</p><p>Minimum qualification: Grade 12 and above</p><p>Computer literate</p><p>Good written and spoken English</p><p>Willing to work in rotational shifts (days and timings)</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
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</div>
<p><h4>Job identification</h4>
<p>34011</p>
<h4>Job category</h4>
<p>Clinicians</p>
<h4>Posting date</h4>
<p>06/16/2026 10:57 AM</p>
<h4>Apply before</h4>
<p>06/30/2026 10:57 AM</p>
<h4>Degree level</h4>
<p>Bachelor's degree</p>
<h4>Job schedule</h4>
<p>Full time</p></p><p></p>
<p><h4>Job identification</h4>
<p>34011</p>
<h4>Job category</h4>
<p>Clinicians</p>
<h4>Posting date</h4>
<p>06/16/2026 10:57 AM</p>
<h4>Apply before</h4>
<p>06/30/2026 10:57 AM</p>
<h4>Degree level</h4>
<p>Bachelor's degree</p>
<h4>Job schedule</h4>
<p>Full time</p></p><p></p>
<p>Construct and install wooden/plywood formwork for columns, beams, slabs, walls, and foundations. Read and follow construction drawings, measurements, and site instructions. Cut, shape, assemble, and install timber and plywood according to required dimensions. Ensure formwork is properly aligned, levelled, supported, and secured before concrete pouring. Dismantle and remove formwork safely after concrete has sufficiently set. Carry out carpentry repairs, adjustments, and modification work at the construction site. Use carpentry hand tools and power tools safely and efficiently. Coordinate with steel fixers, masons, supervisors, and other site workers. Maintain proper quality and accuracy of carpentry work. Follow construction-site safety procedures and wear required PPE. Keep tools, materials, and work areas clean and organized.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: 10th / 12th Pass / Any Graduate can be considered. Experience: Preferably 2 5+ years of relevant construction carpentry experience . Candidates with GCC/Oman construction experience will be preferred. Experience in shuttering/formwork carpentry is an advantage. ITI/Diploma in Carpentry or related trade is preferred but not mandatory . Must be able to understand measurements and basic construction drawings. Should be physically fit and comfortable working at construction sites and heights. Hardworking, disciplined, and able to work as part of a team.</p>
<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints.</p><p>Key Responsibilities:</p><ul><li>Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.</li><li>Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.</li><li>Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.</li><li>Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.</li><li>Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.</li><li>Support other commercial functions such as Call Centre & Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Ability to work under pressure and manage stressful situations with professionalism. Ability to problem-solve Able to work independently with minimal supervision Excellent communication skills verbal and written. Proficiency with airline passenger service systems (Radixx, iPort, etc.) Ability to work 24/7 shifts including weekends and public holidays. Academic certification is an advantage.</p>
<p><b>Responsibilities</b><br>Develop and manage business relationships with government ministries, public authorities, banks, and private-sector employers to generate corporate training revenue.<br>Identify decision-makers, secure face-to-face meetings, and deliver sales presentations positioning accredited training and development programmes.<br>Maintain vendor registration and prequalification status on government procurement portals, and track, prepare, and submit tenders and RFPs before deadline.<br>Draft commercial proposals and formal client correspondence in Arabic and English, coordinating scoping, pricing, and trainer availability internally.<br>Plan and execute marketing campaigns promoting the annual programme calendar across LinkedIn, email, and sector events, and represent the organisation at HR forums and exhibitions.<br>Serve as the client's point of contact from enquiry through delivery handling scheduling, logistics, attendance, certification, and post-programme feedback and convert delivered programmes into renewals and references.<br>Maintain a complete CRM pipeline, submit weekly and monthly performance reports against targets, and follow up on invoicing and collections.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Marketing, Human Resources, or a related field.<br>3 5 years of business development, corporate sales, or key account management experience in Oman; exceptional fresh graduates with demonstrated initiative will also be considered.<br>Established network among HR and L&D decision-makers in Omani ministries, banks, or large employers, with a quantified record of closed business (experienced applicants).<br>Practical understanding of Omani government procurement tender portals, prequalification, and bid submission.<br>Proficiency in CRM systems, Microsoft Office, LinkedIn lead generation, and digital campaign tools; willingness to adopt AI-assisted productivity tools.<br>Excellent negotiation, presentation, organisational, and cross-functional coordination skills, with the resilience to work to revenue targets.<br>Fluent Arabic and English written and spoken. Written Arabic to formal correspondence standard is essential.<br>Valid Omani driving licence.</p>
<p>We are currently seeking a Housekeeping Attendant to join our vibrant team.</p><p>Knowing that first impressions count, our housekeeping team are obsessed about presentation, having things in the right place and the house being spotlessly clean to deliver an experience that is beyond expectation - creating memorable moments for our guests.</p><p>Our Room Attendants love keeping up appearances! You will ensure our standards of cleanliness are high, our pillows are plumped to perfection and our mirrors are gleaming</p><p>As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the housekeeping department</p><p>As Room Attendant, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Flexibility and a positive, Yes I Can! Attitude</li><li>An eye for detail</li><li>Is a creative problem-solver</li><li>Passionate about creating extraordinary service</li><li>Ability to work as part of a team to ensure guest satisfaction</li><li>Strong verbal communication skills</li><li>Experience in a similar position is beneficial but not essential</li></ul>
<p><h4>Job identification</h4>
<p><strong>33728</strong></p>
<h4>Job category</h4>
<p><strong>Nursing</strong></p>
<h4>Posting date</h4>
<p><strong>05/11/2026 08:26 AM</strong></p>
<h4>Locations</h4>
<p><strong>Al Ghobra Muscat OM</strong></p>
<h4>Apply before</h4>
<p><strong>10/31/2026 08:26 AM</strong></p>
<h4>Degree level</h4>
<p><strong>Bachelor's degree</strong></p>
<h4>Job schedule</h4>
<p><strong>Full time</strong></p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?</span> </div>
<p><h4>Facilities maintenance clerk</h4>
<p>The facilities maintenance clerk performs all technical support, administrative tasks and duties as required supporting the operations of the Amentum facilities maintenance staff. Responsible for PSO headquarters and GPMS sites' facilities special initiatives and preventive maintenance program, implementation of computerized maintenance management system (CMMS) and coordinating activities. Manages scheduling and tracking of work orders from initiation through completion. Updates, reviews, annotates and files all related historical records and assists facilities maintenance staff in submission of required reports. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p>
<h4>Principal accountabilities</h4>
<ul>
<li>Creates manual historical records for facilities maintenance assets that are subject to periodic maintenance.</li>
<li>Keeps facility maintenance record binders and electronic records up to date from various sources of information.</li>
<li>Assists in annual updating the real property listing for assigned site.</li>
<li>Keeps a technical library on facility maintenance and fixed equipment up to date.</li>
<li>Inputs equipment data and updates maintenance details in the computerized maintenance management system (when applicable).</li>
<li>Logs all scheduled and unscheduled work orders for the facilities maintenance team.</li>
<li>Receives and passes all completed work orders to the superintendent/supervisor for document review.</li>
<li>Prepares and submits a listing of completed and outstanding work orders to the superintendent/supervisor monthly.</li>
<li>Prepares facilities maintenance related briefings and reports.</li>
<li>Establishes a filing system for all office documents, files and project books concerning facilities maintenance.</li>
<li>Accompanies facilities maintenance staff on field and site visits, as necessary.</li>
<li>Performs other duties as assigned.</li>
<li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li>
</ul>
<h4>Minimum requirements</h4>
<ul>
<li>Must have excellent organizational skills and be able to understand, speak, read and write English at an intermediate level.</li>
<li>Must be proficient in the use of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs.</li>
<li>Must have technical background to receive AutoCAD and CMMS (similar to Maximo) training if not currently qualified.</li>
<li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li>
<li>May be required to operate material handling equipment.</li>
<li>High school diploma or equivalent required.</li>
<li>Three years' experience in performing administrative tasks required.</li>
<li>May be exposed to extreme noise from operating equipment.</li>
<li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li>
<li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li>
<li>Must be able to travel domestically and internationally.</li>
</ul>
<h4>Preferred qualifications</h4>
<p>Technical training in the use of computers to include administrative management software preferred.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We re Hiring! MLS Oman is looking for enthusiastic and customer-focused Omani Nationals to join our restaurant team at Waterfront, Qurum.</p><p>Position Details</p><ul><li>Employment Type: Full-time</li><li>Working Hours: 8-hour shifts</li><li>Location: Waterfront, Qurum</li></ul><p>Key Responsibilities</p><ul><li>Welcome and greet guests warmly with a professional approach.</li><li>Manage reservations and seating arrangements.</li><li>Escort guests to their tables and ensure a pleasant dining experience.</li><li>Coordinate with the service team to ensure smooth guest flow.</li><li>Provide excellent customer service and support guest requirements.</li></ul><p>Requirements</p><ul><li>Good communication and interpersonal skills.</li><li>Pleasant personality and professional appearance.</li><li>Customer-focused with a positive attitude.</li><li>Previous hospitality experience is an advantage.</li></ul><p>Interested candidates can share their CVs at: +PHONE_NUMBER8 / +PHONE_NUMBER4 EMAIL_ADDRESS</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Omani National.</li><li>Good communication and interpersonal skills.</li><li>Pleasant personality and professional appearance.</li><li>Customer-focused with a positive attitude.</li><li>Previous hospitality experience is an advantage.</li></ul><p></p></section>
<p><h4>Job identification</h4>
<p>32218</p>
<h4>Job category</h4>
<p>Nursing</p>
<h4>Posting date</h4>
<p>05/05/2026 02:06 PM</p>
<h4>Locations</h4>
<p>Al Ghobra Muscat OM</p>
<h4>Apply before</h4>
<p>06/30/2026 02:06 PM</p>
<h4>Job schedule</h4>
<p>Full time</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.<br> <br>A little taste of your day-to-day:<br> <br>Every day is different, but you’ll mostly be:<br><ul><li>Striving to make every meal truly memorable for our guests <br></li><li><span>Greeting and seating guests </span><br></li><li><span>Presenting menus and explaining dishes or specials</span><br></li><li><span>Taking food and beverage orders</span><br></li><li><span>Serving meals and drinks</span><br></li><li><span>Checking on guests during their meal</span><br></li><li><span>Handling guest requests during their meal</span><br></li><li><span>Handling guest requests and complaints professionally</span><br></li><li><span>Preparing bills and processing payments</span><br></li><li><span>Ensuring tables are clean and properly set</span><br> <br></li></ul>What We need from you:<br>●The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling <br>●A good grasp of reading, writing and basic maths <br>●Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required <br>●Great communication – you’ll be warm, welcoming, and easy to talk to <br>What you can expect from us:<br> <br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. <br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. <br> <br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br><br> </div>
<p>POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul>
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>