Secretary Jobs in Oman 2026 - Apply now

0 to 0 years Bayt

Talent Acquisition Specialist

Remote - Oman 1 July 2026

Human Resources

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Talent Acquisition Specialist Position Type: Full-Time, Remote Working Hours: EST Business Hours About the Role Pavago is seeking a passionate and proactive Talent Acquisition Specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries. This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you. ResponsibilitiesCandidate Sourcing & Recruitment Create and publish engaging job postings across multiple hiring platforms. Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels. Review applications and conduct initial candidate screenings. Build and maintain strong talent pipelines for current and future hiring needs. Identify passive candidates through proactive sourcing strategies. Candidate Assessment & Interviewing Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit. Assess candidate suitability based on client requirements. Prepare comprehensive interview evaluations and hiring recommendations. Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications. Interview Coordination Coordinate interviews between candidates and hiring managers. Manage interview scheduling and ensure a smooth recruitment experience. Maintain regular communication with candidates throughout every stage of the hiring process. Provide timely updates and feedback whenever possible. Client Collaboration Develop a strong understanding of each client's hiring requirements, business goals, and company culture. Work closely with internal stakeholders to refine candidate profiles and hiring strategies. Deliver exceptional client service by presenting highly qualified candidates efficiently. Recruitment Operations Maintain accurate candidate records within the Applicant Tracking System (ATS). Keep recruitment pipelines organized and up to date. Support onboarding activities to ensure a seamless transition for successful candidates. Continuously improve recruitment workflows and sourcing strategies. What Makes You a Strong Fit You genuinely enjoy connecting talented people with great career opportunities. You are highly organized and can manage multiple hiring processes simultaneously. You communicate confidently with candidates, clients, and internal stakeholders. You proactively solve recruitment challenges instead of waiting for direction. You take ownership of your roles and consistently deliver results. You thrive in a remote, fast-paced, and collaborative environment. Required Experience & SkillsMust-Have Previous experience in Talent Acquisition, Recruitment, or a similar hiring role. Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking. Excellent verbal and written English communication skills. Experience conducting structured candidate interviews. Ability to evaluate candidate qualifications and cultural fit. Strong organizational and time-management skills. Experience coordinating multiple recruitment processes simultaneously. Familiarity with Applicant Tracking Systems (ATS) and recruitment platforms. Proficiency with video conferencing tools for remote interviews. Ability to work independently while managing competing priorities. Nice-to-Have Bachelor's degree in Business, Human Resources, or a related field. Experience recruiting for remote or international positions. Experience working in a recruitment agency or staffing environment. Knowledge of Boolean search and advanced sourcing techniques. Experience recruiting across multiple industries and functional roles. What Does a Typical Day Look Like? Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions. You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities. Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people. Key Performance Indicators (KPIs) Time-to-Fill Quality of Candidates Submitted Interview-to-Offer Ratio Candidate Response Rate Client Satisfaction ATS Data Accuracy Candidate Experience Offer Acceptance Rate You Are the Right Person If. .. You enjoy building relationships with people. You are naturally curious and know how to uncover great talent. You can confidently assess candidates through structured interviews. You stay organized even while managing multiple open roles. You are proactive, resourceful, and accountable. You enjoy working in a fast-moving recruitment environment. Interview Process Initial Recruiter Screening Video Interview Final Team Interview Background & Reference Checks Offer Stage </div>

0 to 0 years Bayt

Technical Support Specialist

Remote - Oman 1 July 2026

Information Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U. S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications. This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding & access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently. If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit. What You’ll Own Technical Support & Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 & Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management & Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base & Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring & Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools & Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS & cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally. Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer & Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations. </div>

0 to 0 years Bayt

Customer Operations Specialist

Remote - Oman 1 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Operations Specialist (Contracts, Salesforce, DocuSign) – Remote Contract Management | Salesforce | DocuSign | Customer Operations Position Type: Full-Time, Remote Working Hours: U. S. Business Hours About the Role We’re hiring for our client, a growing U. S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio. This is an execution-heavy, ownership-driven operations role — not passive administrative work. You will: Own contract data and contract execution workflows Drive contract completion through daily outreach and follow-ups Maintain CRM accuracy and reporting integrity Ensure contracts align with billing and recurring revenue operations This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed. What You’ll Own Contract Ownership & Accuracy Own customer contracts from initiation through execution Maintain a single source of truth for: Contract status Contract terms Coverage and account details Ensure all records are: Accurate Complete Audit-ready Maintain structured document storage and organization Contract Tracking & Data Management Maintain master tracking sheets using: Google Sheets Microsoft Excel Track: Renewal dates Contract durations Special terms Account status Clean and remove inactive accounts Prepare contract data for CRM accuracy within Salesforce Contract Outreach & Execution Identify customers without signed contracts Conduct high-volume outbound outreach via: Email Phone calls Clearly explain: Pricing Terms Service value Send agreements through DocuSign Drive contracts through the full execution cycle: Sent Followed up Signed Completed Maintain consistent follow-up discipline until closure CRM & Revenue Alignment Update contract information and RMR (Recurring Monthly Revenue) in Salesforce Log all customer activity and updates for audit tracking Improve CRM data quality through contract interactions Ensure operational data remains clean and accurate Agreement & Documentation Management Create and manage agreements for: New services Account updates Transfers and changes Ensure all documentation is: Properly executed Properly stored Fully compliant Support account transfers and operational documentation workflows AutoPay & Compliance Ensure AutoPay enrollment for applicable accounts Track exceptions and required adjustments Maintain compliance and documentation standards Collections Support Conduct follow-ups on overdue accounts when required Log all collection activity within the CRM Support overall revenue collection efforts Reporting & Performance Tracking Deliver daily reports covering: Outreach activity Contracts sent and signed Progress metrics Contract coverage improvements Maintain visibility into execution and operational performance Process Improvement Identify workflow inefficiencies and operational gaps Improve: Outreach scripts Templates Tracking systems Contract workflows Help increase contract adoption and execution speed What Makes You a Strong Fit You are execution-driven and proactive You follow up consistently until tasks are completed You are highly detail-oriented and organized You can manage high-volume outreach and administrative work simultaneously You take ownership of outcomes, not just assigned tasks You thrive in structured operational environments Must-Have Requirements 2–4+ years of experience in: Contract administration Customer operations Billing operations Customer support Operational coordination Experience using: Salesforce (or similar CRM) DocuSign Strong proficiency with: Google Sheets Microsoft Excel High attention to detail with low tolerance for errors Strong written and verbal English communication skills Comfortable with: Outbound calls Customer follow-ups Objection handling Ability to manage multiple workflows simultaneously Nice to Have Experience working with: Recurring revenue (RMR) models Billing workflows Collections operations Exposure to: High-volume contract environments SaaS businesses Service-based companies What a Typical Day Looks Like Review contract trackers and prioritize outreach Contact customers via phone and email Send agreements through DocuSign Follow up consistently on pending contracts Update Salesforce and operational records Track progress and report daily performance metrics In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems. Key Metrics (KPIs) Percentage of customers with signed contracts Contract data accuracy across systems Daily outreach volume (calls, emails, follow-ups) Contract execution speed (sent → signed) Salesforce data accuracy AutoPay enrollment rate Reporting consistency and operational visibility Why This Role Stands Out High ownership and accountability Direct impact on revenue accuracy and operational risk reduction Structured workflows with measurable performance expectations Opportunity to improve operational systems and processes Remote flexibility combined with high-performance execution standards Interview Process Initial Screening Call Recruiter Interview Final Interview Offer & Onboarding Apply Now If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows. #CustomerOperations #ContractManagement #Salesforce #DocuSign #OperationsSpecialist #RemoteJobs #CRMManagement #ContractAdministration #RevenueOperations #CustomerSupport #RemoteWork </div>

0 to 0 years Bayt

Customer Support Specialist

Remote - Oman 1 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U. S. Hours Position Type: Full-Time, Remote Working Hours: U. S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience . This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits. What You’ll Own Case Management & CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage & Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving & Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience & Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally. Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer & Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit. </div>

0 to 0 years Naukri Gulf

Specialist BI

On-site - Oman - Oman 30 June 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Job title Specialist Business Intelligence (BI) Grade Stream RPI Function PT&C IDS Information Management & Digital Delivery Location Oman Suhar Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Manager Information Management & Digital Delivery (IMDD) Direct reports - Job purpose Provides support for the for the successful delivery of Business Intelligence standards and systems, including integration with databases and data warehouses, under delegated authority from Manager Information Management & Digital Delivery, acting as team player for the development of required standards and assigned tasks, by (1) Selecting, blueprinting, gathering requirements, designing, and rolling out BI solutions to end users. (2) Ensuring high levels of BI availability through support functions and in-depth testing, and (3) Working with business units to meet their BI requirements in accordance with OQ RPI BI standards; in order to support information Management & Digital Delivery (IMDD) on goals achievements. The position will act in accordance with the Group s Mission, Vision, Values & Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, HSE standards, Omani s government & other legal justifications, and best international practices in consonance with national objectives. Main tasks and responsibilities Scope <ul> <li>Business Analysis</li> <li>Transition developed BI systems to the Operations & Support team.</li> <li>Technical Assistance </li> <li>Compliance</li> </ul> Accountabilities: Business Analysis <ul> <li>Provides support for the for the successful delivery of Business analysis to gather required BI system requirements. </li> <li>Provides support for the for the successful delivery of Translate business requirements into specifications that will be used to drive data store/data warehouse/ data mart design and configuration.</li> </ul> Transition developed BI systems to the Operations & Support team. <ul> <li>Provides support for the for the successful delivery of Transition developed BI systems to the Operations & Support team. </li> <li>Provides support for the for the successful delivery performance of enterprise data and BI environments for both external and internal users.</li> <li>Ensure proper configuration management and change controls are implemented for BI.</li> </ul> Technical Assistance <ul> <li>Provides support for the for the successful delivery of technical assistance and cross training to other team members.</li> </ul> Compliance Design and implement technology best practices, guidelines, and repeatable processes in accordance with OQ BI standards and guidelines. Key interactions Internal: Assurance, Finance, Commercial - Downstream External: Staffing specialized Contractors, Vendors & Suppliers Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site. Education requirements Minimum Qualifications for this position are a bachelor s in computer science, Software Engineering, Information Management Systems, or a related discipline Language Excellent knowledge of written, read, and spoken English (required) Arabic - Native (desirable) Background and experience Competencies and skills <ul> <li>5+ years of experience in developing reports based on user requirements, including visualization development.</li> <li>Relevant experience implementing enterprise-scale reporting systems, including: <ul> <li>Collaborating with users in a requirements analysis role</li> <li>Experience with data warehouse implementations.</li> <li>Strong knowledge of logical and physical data modelling concepts</li> </ul> </li> <li>Experience utilizing SAP technologies and development with SAP BW/BI applications in a bonus.</li> <li>Experience with the SAP Activate Methodology is bonus.</li> <li>SAP Certification in one or more of the following disciplines is a bonus: <ul> <li>SAP BW/4HANA, SAP HANA Modelling, SAP Analytics, SAP Business Intelligence </li> </ul> </li> <li>SQL and DW implementation as a bonus experience</li> <li>Use of SQL and RDBMS systems (DB2, Oracle, SQL Server, etc.) is considered a bonus</li> </ul> Soft: <ul> <li>People Managing Skills </li> <li>Understanding of process </li> <li>Corporate affairs management </li> <li>Systems </li> <li>Innovation and trends </li> <li>Excellent business and technical report writing skills.</li> <li>Strong analytical skills, </li> </ul> Technical: <ul> <li>Proficiency with MS Excel, </li> <li>Proficiency with visualizing concepts & skills</li> </ul> </div></section>

0 to 0 years Bayt

Junior Controlling Specialist

On-site - Oman 25 June 2026

Accounting, Finance & Banking

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Purpose: To support the Financial Controlling function by assisting in reporting, analysis, and closing activities, ensuring timely and accurate financial information for management decision-making. Follows company’s KPIs and makes sure control points are working correctly. Summary of the Job Role: The Junior Controlling Specialist supports financial planning and analysis activities, including budgeting, forecasting, reporting, and internal control. The role focuses on assisting Business controllers and maintaining data accuracy Key Deliverables: <ul><li>Support a standardized month-end closing process and ensure data accuracy</li><li>Assit in reporting forecasts and actuals for the internal team and submission to stakeholders, and fulfill other external reporting requirements</li><li>Support in preparation of monthly management reports/ presentations in line with the internal requirements, delivering the reports through the (new) templates and worksheets circulated by HQ</li><li>Ability to compare actual and expected results, to understand and report variances. Providing analysis and comments when needed.</li><li>Ensuring effective collaboration of accurate and timely information for the relevant reporting process.</li><li>Working closely with R&D and commercial team for the quotations and able to learn & use CA program</li><li>Assit in the preparation, review, and submission of the annual budgets to stakeholders</li><li>Participate in sustainability / ESG-related activities including verification of records </li><li>Participate in perpetual inventory counting and support reconciliation activities </li><li>Ability for developing and implementing new reporting requirements</li><li>Taking an active role in ad hoc requests and requirements</li><li>Takes initiatives and acts for the areas that should be improved.</li><li>Adapt to flexible working hours when necessary</li><li>Being result and output oriented</li></ul>Qualifications: <ul><li>Bachelor’s degree in Finance, Business Administration, or equivalent.</li></ul>Skills/Knowledge: <ul><li>Having analytical thinking skills, able to establish cause-effect relationships between numbers.</li><li>A curious and persistent personality with a “can-do” attitude and “hands-on” mentality.</li><li>Data driven and detail-oriented approach and able to translate data into insights and actions.</li><li>Proactively looks for and proposes improvements in the procedures, analyses and working methods used in the organization.</li><li>Willing to learn and ambitious.</li><li>Giving importance to self-development in line with career goals.</li><li>Cost accounting background.</li><li>Advanced skills in Microsoft Excel.</li><li>SAP FI-CO knowledge.</li></ul>Experience: 2+ years’ experience in finance + Audit experience is a plus. Business Understanding: <ul><li>Knowledge of Controlling & Accountingprinciples.</li><li>Advanced knowledge about the operation of manufacturing units.</li></ul>Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business. Visit our DE&I Page to learn more about Prysmian's commitments. Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know. </div>

0 to 0 years Bayt

Field HSE Specialist

On-site - Oman 28 July 2026

Security & Safety

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The HSE Specialist is responsible for supporting local management in establishing and continuously improving Health, Safety and Environment (HSE) culture within the worksite. <ul><li>Develop managers' awareness and ensure HSE policies and standards are an integral part of line management responsibilities and objectives. </li><li>Assist line management with: Understanding and Implementing the HSE Management System; monitoring HSE objectives; liaising with local contractors and agencies regarding HSE; assessing local risks; generating local HSE procedures, work instructions and checklists; preparing and monitoring HSE plans that define how the HSE Management System is implemented at the location level; monitoring compliance to policies, standards and procedures; compliance audits and self-audits. </li><li>Advise management on corrective actions required. </li><li>Coordinate and participate in screening and HSE training of personnel, including contractors. </li><li>Keep abreast of new documentation and training material related to HSE and inform management accordingly. </li><li>Ensure that HSE documentation is updated and available onsite. </li><li>Advise management on the level local HSE compliance with Schlumberger, local and host country regulations. </li><li>Monitor and follow up on HSE reports and facilitate LPT meetings and HSE audits. </li><li>Support line management in investigations of failures and accidents. </li><li>Maintain a high level of HSE awareness among personnel through communication, training and promoting involvement in HSE programs. </li><li>Recommend improvements to the HSE program. </li><li>Review QUEST to ensure that logged data is correct and up to date. </li><li>Analyze HSE trends for the location.</li></ul>Minimum qualification: <ul><li>5 years experience as Field HSE Specialist.</li><li>5 years experience in HSE for the Oil & Gas Industry.</li></ul>SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law. </div>

Full Time 0 to 0 years Gulf Talnet

Market Data Specialist

On-site - Oman - muscat 20 July 2026

Accounting, Finance & Banking

<h4>Description</h4> We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units. You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives. <h4>Key responsibilities</h4> Market data vendor & contract management Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers) Manage vendor contracts, renewals, amendments, and licensing agreements Oversee subscriptions, user access, entitlements, and permissions Data quality, compliance & governance Monitor and ensure the integrity, availability, and accuracy of market data Ensure compliance with vendor licensing terms and usage policies Track user consumption and proactively align usage with entitled services Support and coordinate vendor audits and remediation activities Identify opportunities to optimise costs and licensing structures Platform & feed management Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS) Lead onboarding of new data feeds and services in collaboration with internal teams and vendors Produce and maintain accurate usage and compliance reporting Controls & optimisation Conduct periodic reviews and recertification of market data services Identify unused or underutilised subscriptions and implement optimisation plans Drive continuous improvement in data governance and cost efficiency Projects & documentation Support key technology and transformation initiatives (CTB/RTB), including system implementations Maintain clear documentation, knowledge base materials, and user guidance for market data services <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> Contract until the end of the year. Salary to be discussed.

Full Time 0 to 0 years Gulf Talnet

Market Data Specialist

On-site - Oman - muscat 20 July 2026

Accounting, Finance & Banking

<h4>Description</h4> We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units. You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives. <h4>Key responsibilities</h4> Market data vendor & contract management Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers) Manage vendor contracts, renewals, amendments, and licensing agreements Oversee subscriptions, user access, entitlements, and permissions Data quality, compliance & governance Monitor and ensure the integrity, availability, and accuracy of market data Ensure compliance with vendor licensing terms and usage policies Track user consumption and proactively align usage with entitled services Support and coordinate vendor audits and remediation activities Identify opportunities to optimise costs and licensing structures Platform & feed management Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS) Lead onboarding of new data feeds and services in collaboration with internal teams and vendors Produce and maintain accurate usage and compliance reporting Controls & optimisation Conduct periodic reviews and recertification of market data services Identify unused or underutilised subscriptions and implement optimisation plans Drive continuous improvement in data governance and cost efficiency Projects & documentation Support key technology and transformation initiatives (CTB/RTB), including system implementations Maintain clear documentation, knowledge base materials, and user guidance for market data services <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> Contract until the end of the year. Salary to be discussed.

Full Time 0 to 0 years Gulf Talnet

Customer Support Specialist

On-site - Oman - Oman 20 July 2026

Customer Service

<h4>About the role</h4> We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience. This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits. <h4>What you’ll own</h4> Case management & CRM ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: - Issues - Updates - Resolutions Ensure full visibility across all customer interactions Triage & prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: - Email - Phone - Other channels Ensure customers always know: - What’s happening - What’s next Internal collaboration Work closely with: - Service teams - Installation teams - Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem solving & process improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer experience ownership Confirm satisfaction before closing cases Ensure every interaction is: - Professional - Clear - Positive Encourage satisfied customers to leave reviews <h4>What makes you a strong fit</h4> You take ownership of customer issues end-to-end You are: - Organized - Detail-oriented - Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy and urgency You thrive in fast-paced, team-based environments <h4>Required experience & skills</h4> 2+ years in: - Customer support - Customer success - Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: - Case management - Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes <h4>What a typical day looks like</h4> Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally. <h4>Key metrics (KPIs)</h4> Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues <h4>Why this role stands out</h4> High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles <h4>Interview process</h4> Initial phone screen Video interview with recruiter Client interview Offer & onboarding If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.

Full Time 0 to 0 years Gulf Talnet

Customer Support Specialist

On-site - Oman - Oman 20 July 2026

Customer Service

<h4>About the role</h4> We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience. This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits. <h4>What you’ll own</h4> Case management & CRM ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: - Issues - Updates - Resolutions Ensure full visibility across all customer interactions Triage & prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: - Email - Phone - Other channels Ensure customers always know: - What’s happening - What’s next Internal collaboration Work closely with: - Service teams - Installation teams - Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem solving & process improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer experience ownership Confirm satisfaction before closing cases Ensure every interaction is: - Professional - Clear - Positive Encourage satisfied customers to leave reviews <h4>What makes you a strong fit</h4> You take ownership of customer issues end-to-end You are: - Organized - Detail-oriented - Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy and urgency You thrive in fast-paced, team-based environments <h4>Required experience & skills</h4> 2+ years in: - Customer support - Customer success - Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: - Case management - Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes <h4>What a typical day looks like</h4> Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally. <h4>Key metrics (KPIs)</h4> Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues <h4>Why this role stands out</h4> High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles <h4>Interview process</h4> Initial phone screen Video interview with recruiter Client interview Offer & onboarding If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.

Full Time 0 to 0 years Gulf Talnet

Customer Operations Specialist

On-site - Oman - Oman 20 July 2026

Customer Service

<h4>About the role</h4> We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio. This is an execution-heavy, ownership-driven operations role – not passive administrative work. <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed. <h4>What you’ll own</h4> Contract ownership & accuracy <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> Contract tracking & data management <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> Contract outreach & execution <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> CRM & revenue alignment <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> Agreement & documentation management <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> AutoPay & compliance <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> Collections support <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> Reporting & performance tracking <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> Process improvement <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems. <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.

Full Time 0 to 0 years Gulf Talnet

Customer Operations Specialist

On-site - Oman - Oman 20 July 2026

Customer Service

<h4>About the role</h4> We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio. This is an execution-heavy, ownership-driven operations role – not passive administrative work. <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed. <h4>What you’ll own</h4> Contract ownership & accuracy <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> Contract tracking & data management <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> Contract outreach & execution <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> CRM & revenue alignment <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> Agreement & documentation management <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> AutoPay & compliance <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> Collections support <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> Reporting & performance tracking <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> Process improvement <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems. <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.

Full Time 0 to 0 years Gulf Talnet

Technical Support Specialist

On-site - Oman - muscat 20 July 2026

Customer Service

<h4>About the role</h4> At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications. This is a hands-on support role focused on: <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently. If you enjoy: <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> This role is a strong fit. <h4>What you’ll own</h4> Technical support & troubleshooting Respond to technical support requests through platforms such as: <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> Troubleshoot: <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> Resolve Level 1 & Level 2 support requests. Guide customers through troubleshooting steps using simple, non-technical language. Ensure users feel informed and supported throughout the resolution process. Ticket management & escalation Prioritize incoming tickets based on: <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> Escalate complex issues to: <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> Document: <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> Maintain clean and accurate support documentation. Basic system administration Support: <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> Assist with: <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> Support: <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> Knowledge base & documentation Create and maintain: <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> Identify recurring issues and document solutions. Improve first-contact resolution rates through stronger documentation and workflows. Monitoring & issue detection Use monitoring tools such as: <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> Monitor alerts and identify recurring technical issues proactively. Report trends and recurring incidents for long-term resolution and process improvement. Cross-functional collaboration Work closely with: <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> Report: <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> Share customer feedback to improve product functionality and support operations. <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> Experience 1–2+ years of experience in: <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> Technical skills Experience with: <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> Familiarity with: <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> Comfortable managing multiple systems and support queues simultaneously. Communication skills <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally. <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> If you: <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> This is a strong opportunity to grow within technical support and modern SaaS operations.

Full Time 0 to 0 years Gulf Talnet

Technical Support Specialist

On-site - Oman - muscat 20 July 2026

Customer Service

<h4>About the role</h4> At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications. This is a hands-on support role focused on: <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently. If you enjoy: <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> This role is a strong fit. <h4>What you’ll own</h4> Technical support & troubleshooting Respond to technical support requests through platforms such as: <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> Troubleshoot: <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> Resolve Level 1 & Level 2 support requests. Guide customers through troubleshooting steps using simple, non-technical language. Ensure users feel informed and supported throughout the resolution process. Ticket management & escalation Prioritize incoming tickets based on: <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> Escalate complex issues to: <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> Document: <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> Maintain clean and accurate support documentation. Basic system administration Support: <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> Assist with: <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> Support: <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> Knowledge base & documentation Create and maintain: <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> Identify recurring issues and document solutions. Improve first-contact resolution rates through stronger documentation and workflows. Monitoring & issue detection Use monitoring tools such as: <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> Monitor alerts and identify recurring technical issues proactively. Report trends and recurring incidents for long-term resolution and process improvement. Cross-functional collaboration Work closely with: <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> Report: <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> Share customer feedback to improve product functionality and support operations. <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> Experience 1–2+ years of experience in: <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> Technical skills Experience with: <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> Familiarity with: <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> Comfortable managing multiple systems and support queues simultaneously. Communication skills <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally. <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> If you: <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> This is a strong opportunity to grow within technical support and modern SaaS operations.

Full Time 0 to 0 years Gulf Talnet

Talent Acquisition Specialist

On-site - Oman - Oman 20 July 2026

Human Resources

<h4>Position type</h4> Full-time, remote <h4>Working hours</h4> EST business hours <h4>About the role</h4> Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries. This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you. <h4>Responsibilities</h4> Candidate sourcing & recruitment Create and publish engaging job postings across multiple hiring platforms. Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels. Review applications and conduct initial candidate screenings. Build and maintain strong talent pipelines for current and future hiring needs. Identify passive candidates through proactive sourcing strategies. Candidate assessment & interviewing Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit. Assess candidate suitability based on client requirements. Prepare comprehensive interview evaluations and hiring recommendations. Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications. Interview coordination Coordinate interviews between candidates and hiring managers. Manage interview scheduling and ensure a smooth recruitment experience. Maintain regular communication with candidates throughout every stage of the hiring process. Provide timely updates and feedback whenever possible. Client collaboration Develop a strong understanding of each client's hiring requirements, business goals, and company culture. Work closely with internal stakeholders to refine candidate profiles and hiring strategies. Deliver exceptional client service by presenting highly qualified candidates efficiently. Recruitment operations Maintain accurate candidate records within the applicant tracking system (ATS). Keep recruitment pipelines organized and up to date. Support onboarding activities to ensure a seamless transition for successful candidates. Continuously improve recruitment workflows and sourcing strategies. <h4>What makes you a strong fit</h4> You genuinely enjoy connecting talented people with great career opportunities. You are highly organized and can manage multiple hiring processes simultaneously. You communicate confidently with candidates, clients, and internal stakeholders. You proactively solve recruitment challenges instead of waiting for direction. You take ownership of your roles and consistently deliver results. You thrive in a remote, fast-paced, and collaborative environment. <h4>Required experience & skills</h4> Must-have Previous experience in talent acquisition, recruitment, or a similar hiring role. Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking. Excellent verbal and written English communication skills. Experience conducting structured candidate interviews. Ability to evaluate candidate qualifications and cultural fit. Strong organizational and time-management skills. Experience coordinating multiple recruitment processes simultaneously. Familiarity with applicant tracking systems (ATS) and recruitment platforms. Proficiency with video conferencing tools for remote interviews. Ability to work independently while managing competing priorities. Nice-to-have Bachelor's degree in business, human resources, or a related field. Experience recruiting for remote or international positions. Experience working in a recruitment agency or staffing environment. Knowledge of boolean search and advanced sourcing techniques. Experience recruiting across multiple industries and functional roles. <h4>What does a typical day look like?</h4> Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions. You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities. Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people. <h4>Key performance indicators (KPIs)</h4> <ul> <li>Time-to-fill</li> <li>Quality of candidates submitted</li> <li>Interview-to-offer ratio</li> <li>Candidate response rate</li> <li>Client satisfaction</li> <li>ATS data accuracy</li> <li>Candidate experience</li> <li>Offer acceptance rate</li> </ul> <h4>You are the right person if...</h4> You enjoy building relationships with people. You are naturally curious and know how to uncover great talent. You can confidently assess candidates through structured interviews. You stay organized even while managing multiple open roles. You are proactive, resourceful, and accountable. You enjoy working in a fast-moving recruitment environment. <h4>Interview process</h4> <ul> <li>Initial recruiter screening</li> <li>Video interview</li> <li>Final team interview</li> <li>Background & reference checks</li> <li>Offer stage</li> </ul>

Full Time 0 to 0 years Gulf Talnet

Talent Acquisition Specialist

On-site - Oman - Oman 20 July 2026

Human Resources

<h4>Position type</h4> Full-time, remote <h4>Working hours</h4> EST business hours <h4>About the role</h4> Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries. This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you. <h4>Responsibilities</h4> Candidate sourcing & recruitment Create and publish engaging job postings across multiple hiring platforms. Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels. Review applications and conduct initial candidate screenings. Build and maintain strong talent pipelines for current and future hiring needs. Identify passive candidates through proactive sourcing strategies. Candidate assessment & interviewing Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit. Assess candidate suitability based on client requirements. Prepare comprehensive interview evaluations and hiring recommendations. Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications. Interview coordination Coordinate interviews between candidates and hiring managers. Manage interview scheduling and ensure a smooth recruitment experience. Maintain regular communication with candidates throughout every stage of the hiring process. Provide timely updates and feedback whenever possible. Client collaboration Develop a strong understanding of each client's hiring requirements, business goals, and company culture. Work closely with internal stakeholders to refine candidate profiles and hiring strategies. Deliver exceptional client service by presenting highly qualified candidates efficiently. Recruitment operations Maintain accurate candidate records within the applicant tracking system (ATS). Keep recruitment pipelines organized and up to date. Support onboarding activities to ensure a seamless transition for successful candidates. Continuously improve recruitment workflows and sourcing strategies. <h4>What makes you a strong fit</h4> You genuinely enjoy connecting talented people with great career opportunities. You are highly organized and can manage multiple hiring processes simultaneously. You communicate confidently with candidates, clients, and internal stakeholders. You proactively solve recruitment challenges instead of waiting for direction. You take ownership of your roles and consistently deliver results. You thrive in a remote, fast-paced, and collaborative environment. <h4>Required experience & skills</h4> Must-have Previous experience in talent acquisition, recruitment, or a similar hiring role. Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking. Excellent verbal and written English communication skills. Experience conducting structured candidate interviews. Ability to evaluate candidate qualifications and cultural fit. Strong organizational and time-management skills. Experience coordinating multiple recruitment processes simultaneously. Familiarity with applicant tracking systems (ATS) and recruitment platforms. Proficiency with video conferencing tools for remote interviews. Ability to work independently while managing competing priorities. Nice-to-have Bachelor's degree in business, human resources, or a related field. Experience recruiting for remote or international positions. Experience working in a recruitment agency or staffing environment. Knowledge of boolean search and advanced sourcing techniques. Experience recruiting across multiple industries and functional roles. <h4>What does a typical day look like?</h4> Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions. You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities. Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people. <h4>Key performance indicators (KPIs)</h4> <ul> <li>Time-to-fill</li> <li>Quality of candidates submitted</li> <li>Interview-to-offer ratio</li> <li>Candidate response rate</li> <li>Client satisfaction</li> <li>ATS data accuracy</li> <li>Candidate experience</li> <li>Offer acceptance rate</li> </ul> <h4>You are the right person if...</h4> You enjoy building relationships with people. You are naturally curious and know how to uncover great talent. You can confidently assess candidates through structured interviews. You stay organized even while managing multiple open roles. You are proactive, resourceful, and accountable. You enjoy working in a fast-moving recruitment environment. <h4>Interview process</h4> <ul> <li>Initial recruiter screening</li> <li>Video interview</li> <li>Final team interview</li> <li>Background & reference checks</li> <li>Offer stage</li> </ul>

Full Time 0 to 0 years Gulf Talnet

Cold Email Specialist

On-site - Oman - Oman 20 July 2026

Accounting, Finance & Banking

<h4>About the role</h4> We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment. This is not a passive account management role. You will be directly responsible for: <ul> <li>Cold email campaign performance,</li> <li>Inbox placement,</li> <li>Deliverability troubleshooting,</li> <li>Campaign optimization,</li> <li>Client communication,</li> <li>And retention.</li> </ul> You’ll work closely with: <ul> <li>The founder,</li> <li>Outreach team,</li> <li>Developers,</li> <li>And operations</li> </ul> To ensure campaigns perform, clients stay happy, and delivery standards scale with the business. If you understand cold email beyond basic outreach — including: <ul> <li>Infrastructure,</li> <li>Warm-up,</li> <li>Deliverability,</li> <li>Copy performance,</li> <li>Inbox health,</li> <li>And campaign optimization —</li> </ul> This role is a strong fit. <h4>What you’ll own</h4> Client campaign ownership <ul> <li>Act as the primary point of contact for 20–30 active clients</li> <li>Lead client check-ins and performance conversations</li> <li>Manage client expectations and campaign updates</li> <li>Build strong long-term client relationships</li> <li>Proactively identify risks and prevent churn before issues escalate</li> </ul> Cold email campaign performance <ul> <li>Diagnose and optimize underperforming campaigns</li> <li>Troubleshoot:</li> <ul> <li>Deliverability issues</li> <li>Inbox placement problems</li> <li>Domain health</li> <li>Spam issues</li> <li>List quality concerns</li> <li>Low reply rates</li> </ul> <li>Review and optimize:</li> <ul> <li>Subject lines</li> <li>Messaging</li> <li>Sequencing</li> <li>Personalization</li> </ul> <li>Quality-check campaigns before launch</li> <li>Continuously improve campaign performance and outcomes</li> </ul> Deliverability & infrastructure <ul> <li>Manage and optimize:</li> <ul> <li>Warm-up systems</li> <li>Inbox reputation</li> <li>Sending domains</li> <li>DNS setup</li> <li>SPF/DKIM/DMARC</li> </ul> <li>Understand how inbox placement impacts results</li> <li>Troubleshoot technical campaign issues independently when possible</li> <li>Collaborate with technical teams on infrastructure and automation improvements</li> </ul> Copywriting & messaging optimization <ul> <li>Personally write and refine cold email copy</li> <li>Improve:</li> <ul> <li>Open rates</li> <li>Reply rates</li> <li>Positive response rates</li> </ul> <li>Test and iterate messaging based on campaign data</li> <li>Balance personalization with scalability</li> </ul> Processes, SOPs & scaling operations <ul> <li>Build and improve delivery documentation and playbooks</li> <li>Maintain organized workflows and campaign tracking</li> <li>Track:</li> <ul> <li>SLAs</li> <li>Client health</li> <li>Campaign metrics</li> <li>Operational performance</li> </ul> <li>Help create scalable systems as the company grows</li> </ul> Cross-functional collaboration <ul> <li>Work closely with:</li> <ul> <li>Developers</li> <li>Infrastructure teams</li> <li>Outreach specialists</li> <li>Leadership</li> </ul> <li>Coordinate campaign execution and troubleshooting</li> <li>Report directly to the founder on:</li> <ul> <li>Campaign performance</li> <li>Client risks</li> <li>Retention concerns</li> <li>Operational improvements</li> </ul> </ul> <h4>Required experience & skills</h4> <ul> <li>Experience inside:</li> <ul> <li>Cold email agencies</li> <li>Lead generation companies</li> <li>Outbound sales environments</li> <li>Startup operations</li> </ul> <li>Strong hands-on expertise in:</li> <ul> <li>Cold email strategy</li> <li>Deliverability</li> <li>Inbox placement</li> <li>Warm-up systems</li> <li>Outbound infrastructure</li> </ul> <li>Strong copywriting ability for outbound campaigns</li> <li>Experience troubleshooting:</li> <ul> <li>Spam issues</li> <li>Domain reputation</li> <li>Low-performing campaigns</li> </ul> <li>Technical understanding of:</li> <ul> <li>APIs</li> <li>Automations</li> <li>Workflows</li> <li>Outbound systems</li> </ul> <li>Daily practical use of:</li> <ul> <li>AI tools</li> <li>ChatGPT</li> <li>Claude</li> <li>Automation workflows</li> </ul> <li>Strong communication and client management skills</li> <li>Comfortable operating independently in fast-moving environments</li> </ul> <h4>Nice-to-have experience</h4> <ul> <li>Experience with:</li> <ul> <li>Instantly</li> <li>Smartlead</li> <li>Clay</li> <li>Apollo</li> <li>Lemlist</li> <li>Outreach</li> <li>HubSpot</li> </ul> <li>Familiarity with:</li> <ul> <li>Zapier</li> <li>Make</li> <li>Webhooks</li> <li>Automation systems</li> </ul> <li>Experience scaling outbound systems for startups or agencies</li> <li>Background in SaaS or lead generation environments</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You take ownership instead of waiting for instructions</li> <li>You thrive in startup environments where systems evolve quickly</li> <li>You focus on execution, results, and performance</li> <li>You understand that deliverability is just as important as copy</li> <li>You communicate confidently with founders and executives</li> <li>You can troubleshoot both technical and operational campaign issues</li> <li>You care deeply about client outcomes and retention</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review campaign performance dashboards and inbox health</li> <li>Troubleshoot deliverability or reply-rate issues</li> <li>Optimize copy, targeting, and sequencing</li> <li>Join client calls and provide performance updates</li> <li>Coordinate with outreach and technical teams</li> <li>Launch and QA new campaigns</li> <li>Monitor domain reputation and warm-up systems</li> <li>Update SOPs and operational tracking systems</li> </ul> In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective. <h4>Key metrics for success (KPIs)</h4> <ul> <li>Client retention and churn reduction</li> <li>Inbox placement and deliverability rates</li> <li>Campaign reply and conversion performance</li> <li>Client satisfaction and relationship health</li> <li>SLA adherence and operational consistency</li> <li>Overall impact on client campaign results</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and direct impact on client outcomes</li> <li>Work closely with startup leadership and technical teams</li> <li>Blend of:</li> <ul> <li>Deliverability</li> <li>Operations</li> <li>Client management</li> <li>Outbound strategy</li> <li>Copywriting</li> </ul> <li>Opportunity to help scale outbound systems and processes</li> <li>Fast-moving environment with strong growth opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening</li> <li>Interview with founder</li> <li>Final discussion</li> <li>Offer & onboarding</li> </ul> <h4>Apply now</h4> If you: <ul> <li>Understand cold email deeply,</li> <li>Know how to improve deliverability and campaign performance,</li> <li>Thrive in startup environments,</li> <li>And enjoy owning client outcomes from end to end,</li> </ul> This role is a strong fit for you.

Full Time 0 to 0 years Gulf Talnet

Customer Support Specialist

On-site - Oman - Oman 20 July 2026

Customer Service

<h4>Description</h4> Please submit your CV in English and indicate your level of English proficiency. Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. <h4>What this opportunity involves</h4> While each project involves unique tasks, contributors may: <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have: <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid <h4>Project time expectations</h4> For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. <h4>Compensation</h4> On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.

Full Time 0 to 0 years Gulf Talnet

Customer Support Specialist

On-site - Oman - Oman 20 July 2026

Customer Service

<h4>Description</h4> Please submit your CV in English and indicate your level of English proficiency. Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. <h4>What this opportunity involves</h4> While each project involves unique tasks, contributors may: <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have: <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid <h4>Project time expectations</h4> For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. <h4>Compensation</h4> On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.

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