Optometrist Jobs in Oman

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b> <span>PIPECARE </span></b>is currently looking for <b>Field Technician</b> to join our Team.<br>By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years. Due to our global focus and international growth, PipeCare is seeking experienced Field Technician to support our continued growth.<br> <br> <b>Responsibilities include:</b> <ul> <li> <ul> <li> <span> Prepare, sign and submit pigging, daily, express and other relevant reports</span> </li> <li> <span> Discuss equipment and tools requirements including auxiliaries, AGM's, DGPS, magnets, launching trays, spares, toolbox and all other required tools for use in the field, etc. </span> </li> <li> <span> Study and analyze project information document, operation manuals, pigging procedures and other project-related documents</span> </li> <li> <span> Establish professional contact with client s field personnel creating friendly working relations </span> </li> <li> <span> Execute field work in a safe, effective and efficient manner in accordance with QA/QC procedures and in line with time, resource and financial planning</span> </li> <li> <span> Coordinate field activities between team, subcontractor, client and other involved parties </span> </li> <li> <span> Perform ILI runs successfully without data loss as per POF &amp; API standards</span> </li> <li> <span> Conduct sufficient cleaning runs to the established cleaning criteria</span> </li> <li> <span> Conduct site survey and DGPs Survey in line with procedures and operational requirement</span> </li> <li> <span> Execute all other tasks as requested by Team Leader within the assigned job role.</span> </li> </ul> </li> </ul> <span> <b>Qualified Candidates will possess:</b> </span> <ul> <li> <ul> <li> <span>Degree in Engineering (Mechanical or relevant)</span> </li> <li> <span>Experience in Oil and Gas sector, preferably with ILI exposure</span> </li> <li> <span>Computer skills in Microsoft Word, excel and outlook at an intermediate level</span> </li> <li> <span>Professional level of English language is a must</span> </li> </ul> </li> </ul> <span> <b> Job requirements:</b> </span> <ul> <li> <span>Ability to travel extensively including international trips</span> </li> <li> <span>Ability to work flexible hours based on business and project needs</span> </li> <li> <span>Ability to work either independently or within a team to ensure project success</span> </li> </ul> <p> <strong> <span>Physical and Mental Requirements:</span> </strong> </p> <ul> <li>Lifting and Carrying: Ability to lift and carry up to 50 pounds.</li> <li>Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells.</li> <li>Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively.</li> <li>Focus and Multitasking: Ability to maintain focus and multitask effectively.</li> <li>Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments. </li> <li>Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary.</li> </ul> <p><br></p></div></section>

<p>Electrical Maintenance: Carry out required daily electrical maintenance work and routine preventative electrical maintenance work according to set schedule and ACWA NOMAC procedures to facilitate continuous operations. Monitor the physical condition of all equipment in assigned plant and report non-conformances to Electrical Engineer / Electrical Supervisor to facilitate effective maintenance of all ACWA NOMAC facilities as per set Quality/ HSE standards. Respond to electrical failures and implement corrective actions in adherence with procedures and guidelines to reduce downtime and maximize functionality of equipment. Trouble shoot using necessary tools which include diagnosis, repairing and testing circuit or wiring faults; locating faults in cables to validate that all connection points and cables are capable of withstanding capacity voltages. Diagnose causes of electrical malfunction or failure of operational equipment such as transformers, motors, relays, switches and control and monitoring devices and take corrective measures in collaboration with Electrical Engineer / Electrical Supervisor. Read and understand technical manuals, wiring diagrams etc., and apply the knowledge to carry out maintenance and troubleshooting tasks, to prepare for the electrical maintenance to equipment in the assigned area. Align, adjust and calibrate equipment according to specifications and to maintain records of repairs, calibrations and tests Documentation : Update the maintenance logbook and record details of work carried out including defaults, problems, various findings and conditions of all equipment to ensure timely availability of information and organised referencing. Continuous Improvement : Contribute in the identification and implementation of change initiatives, programmes and projects in line with the organisation s standards. Policies, Processes, Systems &amp; Procedures Adhere to all relevant organisational and departmental policies, processes, standard maintenance procedures and instructions so that work is carried out to the required standard and in a consistent manner. Health, Safety, Security &amp; Environment Adhere to all relevant health, safety, security and environmental procedures, instructions and controls so that the safety of employees and environmental compliance can be guaranteed. Related Assignments Perform any other duties which the line manager may require to be carried out.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications: A technical certificate / Associate s Diploma in Electrical maintenance. Minimum Experience: 3-5 years experience in electrical maintenance as a technician in installation, maintenance and repair of electrical equipment and installations in a plant environment. Skills: Practical Knowledge of relevant plant equipment Awareness of HSE &amp; quality standards Team work and effective collaboration skills ISO awareness/working knowledge is preferred</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Service Desk Technician is responsible for providing first-line technical support to end users, resolving IT-related issues, and ensuring efficient operation of IT services across the organization.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-line support for hardware, software, network, and system-related issues.</li><li>Respond to user requests via phone, email, or ticketing system in a timely manner.</li><li>Troubleshoot and resolve basic technical issues or escalate complex problems to higher support levels.</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.</li><li>Support user account management, including password resets and access requests.</li><li>Log, track, and update service tickets in the IT service management system.</li><li>Assist in maintaining IT assets inventory and documentation.</li><li>Support system updates, patches, and routine maintenance activities.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li><li>Provide guidance and basic training to end users when needed.</li></ul><p><strong>Qualifications</strong></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.</p><p><strong>Experience</strong></p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><p><strong>Technical Skills</strong></p><ul><li>Basic knowledge of computer hardware, software, and operating systems.</li><li>Understanding of IT troubleshooting and support concepts.</li><li>Familiarity with Windows, Microsoft Office, and basic networking concepts.</li><li>Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.</li><li>Ability to learn technical systems quickly.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong communication and customer service skills.</li><li>Good problem-solving abilities.</li><li>Ability to work under pressure and handle multiple requests.</li><li>Attention to detail and patience when dealing with users.</li><li>Teamwork and collaboration skills.</li></ul><p><strong>Working Conditions</strong></p><p>Office-based and service desk environment.</p><p>May require shift work or on-call support depending on operational needs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.</p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><ul><li>Basic knowledge of computer hardware, software, and operating systems.</li><li>Understanding of IT troubleshooting and support concepts.</li><li>Familiarity with Windows, Microsoft Office, and basic networking concepts.</li><li>Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.</li><li>Ability to learn technical systems quickly.</li></ul><ul><li>Strong communication and customer service skills.</li><li>Good problem-solving abilities.</li><li>Ability to work under pressure and handle multiple requests.</li><li>Attention to detail and patience when dealing with users.</li><li>Teamwork and collaboration skills.</li></ul><p>The applicant must be a job seeker.</p><p>The applicant must be an Omani national.</p><p>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</p><p>The applicant must not have previously benefited from any training program funded by either the public or private sector.</p><p>The applicant must have no more than three (3) years of work experience.</p><p>The applicant must not be more than 38 years of age</p><p></p></section>

<p><br></p><p><b>About the Role</b></p><p>To carry out maintenance, installation, overhauling and modification activities on plant s electrical machinery and equipment in accordance with standard maintenance procedures, HSE guidelines and quality standards to attain effective functionality and reliability.</p><p>Carry out required daily electrical maintenance work and routine preventative electrical maintenance work according to set schedule and ACWA NOMAC procedures to facilitate continuous operations.</p><p>Monitor the physical condition of all equipment in assigned plant and report non-conformances to Electrical Engineer / Electrical Supervisor to facilitate effective maintenance of all ACWA NOMAC facilities as per set Quality/ HSE standards.</p><p>Respond to electrical failures and implement corrective actions in adherence with procedures and guidelines to reduce downtime and maximize functionality of equipment.</p><p>Trouble shoot using necessary tools which include diagnosis, repairing and testing circuit or wiring faults; locating faults in cables to validate that all connection points and cables are capable of withstanding capacity voltages.</p><p>Diagnose causes of electrical malfunction or failure of operational equipment such as transformers, motors, relays, switches and control and monitoring devices and take corrective measures in collaboration with Electrical Engineer / Electrical Supervisor.</p><p>Read and understand technical manuals, wiring diagrams etc., and apply the knowledge to carry out maintenance and troubleshooting tasks, to prepare for the electrical maintenance to equipment in the assigned area.</p><p>Align, adjust and calibrate equipment according to specifications and to maintain records of repairs, calibrations and tests.</p><p>Inventory:</p><p>Check the necessary stock levels of spare parts to support effective inventory Control.</p><p>Documentation:</p><p>Update the maintenance logbook and record details of work carried out including defaults, problems, various findings and conditions of all equipment to ensure timely availability of information and organised referencing.</p><p>Continous Improvement:</p><p>Contribute in the identification and implementation of change initiatives, programmes and projects in line with the organisation s standards.</p><p>Policies, Processes, Systems &amp; Procedures</p><p>Adhere to all relevant organisational and departmental policies, processes, standard maintenance procedures and instructions so that work is carried out to the required standard and in a consistent manner.</p><p>Health,Safety, Security &amp; Environment</p><p>Adhere to all relevant health, safety, security and environmental procedures, instructions and controls so that the safety of employees and environmental compliance can be guaranteed.</p><p>Related Assignments</p><p>Perform any other duties which the line manager may require to be carried out.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A technical certificate / Associate s Diploma in Electrical maintenance.</li><li>3-5 years experience in electrical maintenance as a technician in installation, maintenance and repair of electrical equipment and installations in a plant environment.</li><li>Practical Knowledge of relevant plant equipment</li><li>Awareness of HSE &amp; quality standards</li><li>Team work and effective collaboration skills</li><li>ISO awareness/working knowledge is preferred</li></ul>

<p>To carry out maintenance, installation, overhauling and modification activities on plant s electrical machinery and equipment in accordance with standard maintenance procedures, HSE guidelines and quality standards to attain effective functionality and reliability.</p><p>Carry out required daily electrical maintenance work and routine preventative electrical maintenance work according to set schedule and ACWA NOMAC procedures to facilitate continuous operations.</p><p>Monitor the physical condition of all equipment in assigned plant and report non-conformances to Electrical Engineer / Electrical Supervisor to facilitate effective maintenance of all ACWA NOMAC facilities as per set Quality/ HSE standards.</p><p>Respond to electrical failures and implement corrective actions in adherence with procedures and guidelines to reduce downtime and maximize functionality of equipment.</p><p>Trouble shoot using necessary tools which include diagnosis, repairing and testing circuit or wiring faults; locating faults in cables to validate that all connection points and cables are capable of withstanding capacity voltages.</p><p>Diagnose causes of electrical malfunction or failure of operational equipment such as transformers, motors, relays, switches and control and monitoring devices and take corrective measures in collaboration with Electrical Engineer / Electrical Supervisor.</p><p>Read and understand technical manuals, wiring diagrams etc., and apply the knowledge to carry out maintenance and troubleshooting tasks, to prepare for the electrical maintenance to equipment in the assigned area.</p><p>Align, adjust and calibrate equipment according to specifications and to maintain records of repairs, calibrations and tests.</p><p>Inventory:</p><p>Check the necessary stock levels of spare parts to support effective inventory Control.</p><p>Documentation:</p><p>Update the maintenance logbook and record details of work carried out including defaults, problems, various findings and conditions of all equipment to ensure timely availability of information and organised referencing.</p><p>Continous Improvement:</p><p>Contribute in the identification and implementation of change initiatives, programmes and projects in line with the organisation s standards.</p><p>Policies, Processes, Systems &amp; Procedures</p><p>Adhere to all relevant organisational and departmental policies, processes, standard maintenance procedures and instructions so that work is carried out to the required standard and in a consistent manner.</p><p>Health,Safety, Security &amp; Environment</p><p>Adhere to all relevant health, safety, security and environmental procedures, instructions and controls so that the safety of employees and environmental compliance can be guaranteed.</p><p>Related Assignments</p><p>Perform any other duties which the line manager may require to be carried out.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A technical certificate / Associate s Diploma in Electrical maintenance.</li><li>3-5 years experience in electrical maintenance as a technician in installation, maintenance and repair of electrical equipment and installations in a plant environment.</li><li>Practical Knowledge of relevant plant equipment</li><li>Awareness of HSE &amp; quality standards</li><li>Team work and effective collaboration skills</li><li>ISO awareness/working knowledge is preferred</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector. Job Title: Water Quality Technician Reports To: Water Quality Supervisor / Laboratory Manager Job Details Number of Vacancies: 14 Positions Salary Range: OMR PHONE_NUMBER per month Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate) Job Purpose The Water Quality Technician is responsible for monitoring, sampling, testing, and analyzing water quality to ensure compliance with regulatory requirements, company standards, and operational objectives. The role supports the delivery of safe and high-quality water services through routine inspections, laboratory testing, and field activities. Key Responsibilities Collect water samples from treatment plants, distribution networks, reservoirs, and other designated locations. Conduct routine water quality testing and analysis in accordance with approved procedures and standards. Monitor water quality parameters such as pH, turbidity, chlorine residual, conductivity, and other physical, chemical, and biological indicators. Record, analyze, and report test results accurately and in a timely manner. Perform calibration, maintenance, and basic troubleshooting of laboratory and field testing equipment. Assist in investigating water quality issues and support corrective actions when required. Ensure compliance with health, safety, environmental, and quality regulations. Maintain laboratory records, logs, reports, and documentation. Support inspections, audits, and regulatory reporting activities. Coordinate with operations and maintenance teams to ensure water quality standards are maintained. Follow standard operating procedures and quality control requirements. Qualifications Diploma only in Water Technology, Environmental Science, Chemistry, Chemical Engineering, Laboratory Science, or a related field. Experience Practical Experience: 0 (No prior work experience required) Internship or academic exposure in laboratories or water quality is an advantage. Technical Skills Basic knowledge of water quality testing methods and laboratory procedures. Understanding of water treatment processes and quality standards. Ability to use laboratory instruments and field testing equipment. Basic ability to record and report test results accurately. Awareness of health, safety, and environmental regulations. Basic proficiency in Microsoft Office applications. Soft Skills Strong attention to detail and accuracy. Good communication and teamwork abilities. Willingness to learn and follow procedures strictly. Ability to work in field and laboratory environments. Good organizational and record-keeping skills. Working Conditions Laboratory and field-based work environments. May require outdoor sample collection, site visits, and occasional shift work. Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma only in Water Technology, Environmental Science, Chemistry, Chemical Engineering, Laboratory Science, or a related field.</li><li>Practical Experience: 0 (No prior work experience required)</li><li>Internship or academic exposure in laboratories or water quality is an advantage.</li><li>Basic knowledge of water quality testing methods and laboratory procedures.</li><li>Understanding of water treatment processes and quality standards.</li><li>Ability to use laboratory instruments and field testing equipment.</li><li>Basic ability to record and report test results accurately.</li><li>Awareness of health, safety, and environmental regulations.</li><li>Basic proficiency in Microsoft Office applications.</li><li>Strong attention to detail and accuracy.</li><li>Good communication and teamwork abilities.</li><li>Willingness to learn and follow procedures strictly.</li><li>Ability to work in field and laboratory environments.</li><li>Good organizational and record-keeping skills.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<p><h4>Accepting applications - pending contract award and funding CY2026</h4> <p><strong>Position summary:</strong><br> The avionics technician (F-16 Block 50+) fabricates, maintains, and tests electronic systems and components. Adjusts, repairs, and modifies systems and components, and replaces malfunctioning equipment as needed. May be responsible for requirements analysis, systems analysis, performance analysis, and independent test and acceptance of instrumentation including: area surveillance, telemetry, radar, or global positioning system (GPS) metric track (MT). Conducts special technical studies and reports regarding instrumentation configuration, acceptance, and/or performance.</p> <p><strong>Job description:</strong></p> <ul> <li>Perform or supervise functions involving installation, repair, testing, and modification on NAV attack, flight controls radar, SMS, Comm/Nav and ECM systems.</li> <li>Operate avionics systems by using aircraft controls to determine operational condition.</li> <li>Interpret equipment operating characteristics to isolate malfunctions in systems such as attack control, radar infrared, laser, instruments, displays, flight control, communication, navigation, satellite communications, identification, defensive and offensive ECM systems.</li> <li>Use technical data wiring diagrams, electronic measurement equipment, AGE/GSE, and special tools.</li> <li>Remove and install components.</li> <li>Perform and supervise alignment calibration and bore sight of avionics systems.</li> <li>Upload operational software into system components.</li> <li>Inspect, analyze, and evaluate avionics systems.</li> <li>Interpret inspection findings and determine adequacy of corrective actions.</li> <li>Review maintenance management publications and procedures.</li> <li>Recommend methods to improve equipment performance and maintenance procedures.</li> <li>Perform on-the-job training and instruction; supervise and accept work performed by RAFO technicians.</li> </ul> <p><strong>Minimum requirements:</strong></p> <ul> <li>5 years F-16 Block 50+ or 8 years supporting F-16 aircraft.</li> <li>AFSC 2A3X4, 2A354, or 2A374 F-16 Block 50 integrated avionics or equivalent.</li> <li>Performed and/or supervised functions involving installation, repair, testing, and modification on F-16 Block 50 and up avionics systems.</li> <li>Must be willing to train to other aircraft maintenance tasks as required.</li> <li>High school diploma.</li> </ul> <p><strong>Clearance requirements:</strong><br> Must be able to obtain and maintain facility credentials/authorization. US citizenship is required for facility credentials/authorization to work at this facility.</p> <p><strong>Physical/preferred qualifications:</strong></p> <ul> <li>Frequently lifts parts and equipment up to 25 pounds.</li> <li>Occasionally lifts objects up to 50 pounds.</li> <li>Most heavy lifting is accomplished through the use of mechanical devices.</li> <li>Work is performed in a shop environment that is moderately lighted, heated, and ventilated. Exposure to disagreeable fumes and to cuts and bruises from using tools in close places and hazards of moving vehicles such as forklifts in the shop area.</li> <li>While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.</li> <li>The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl and work in tiring and uncomfortable positions.</li> <li>The employee is occasionally required to sit, climb, or balance.</li> <li>Knowledge of military and/or company forms required by work specifications is a plus.</li> </ul></p><p></p>

<p><h4>Accepting applications - pending contract award and funding CY2026</h4> <p><strong>Position summary:</strong><br> The avionics technician (F-16 Block 50+) fabricates, maintains, and tests electronic systems and components. Adjusts, repairs, and modifies systems and components, and replaces malfunctioning equipment as needed. May be responsible for requirements analysis, systems analysis, performance analysis, and independent test and acceptance of instrumentation including: area surveillance, telemetry, radar, or global positioning system (GPS) metric track (MT). Conducts special technical studies and reports regarding instrumentation configuration, acceptance, and/or performance.</p> <p><strong>Job description:</strong></p> <ul> <li>Perform or supervise functions involving installation, repair, testing, and modification on NAV attack, flight controls radar, SMS, Comm/Nav and ECM systems.</li> <li>Operate avionics systems by using aircraft controls to determine operational condition.</li> <li>Interpret equipment operating characteristics to isolate malfunctions in systems such as attack control, radar infrared, laser, instruments, displays, flight control, communication, navigation, satellite communications, identification, defensive and offensive ECM systems.</li> <li>Use technical data wiring diagrams, electronic measurement equipment, AGE/GSE, and special tools.</li> <li>Remove and install components.</li> <li>Perform and supervise alignment calibration and bore sight of avionics systems.</li> <li>Upload operational software into system components.</li> <li>Inspect, analyze, and evaluate avionics systems.</li> <li>Interpret inspection findings and determine adequacy of corrective actions.</li> <li>Review maintenance management publications and procedures.</li> <li>Recommend methods to improve equipment performance and maintenance procedures.</li> <li>Perform on-the-job training and instruction; supervise and accept work performed by RAFO technicians.</li> </ul> <p><strong>Minimum requirements:</strong></p> <ul> <li>5 years F-16 Block 50+ or 8 years supporting F-16 aircraft.</li> <li>AFSC 2A3X4, 2A354, or 2A374 F-16 Block 50 integrated avionics or equivalent.</li> <li>Performed and/or supervised functions involving installation, repair, testing, and modification on F-16 Block 50 and up avionics systems.</li> <li>Must be willing to train to other aircraft maintenance tasks as required.</li> <li>High school diploma.</li> </ul> <p><strong>Clearance requirements:</strong><br> Must be able to obtain and maintain facility credentials/authorization. US citizenship is required for facility credentials/authorization to work at this facility.</p> <p><strong>Physical/preferred qualifications:</strong></p> <ul> <li>Frequently lifts parts and equipment up to 25 pounds.</li> <li>Occasionally lifts objects up to 50 pounds.</li> <li>Most heavy lifting is accomplished through the use of mechanical devices.</li> <li>Work is performed in a shop environment that is moderately lighted, heated, and ventilated. Exposure to disagreeable fumes and to cuts and bruises from using tools in close places and hazards of moving vehicles such as forklifts in the shop area.</li> <li>While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.</li> <li>The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl and work in tiring and uncomfortable positions.</li> <li>The employee is occasionally required to sit, climb, or balance.</li> <li>Knowledge of military and/or company forms required by work specifications is a plus.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION DESCRIPTION: Position Title: Sr. Instrument Technician Reports to: Instrument Supervisor Department: Maintenance and Operation Department Location: Duqm/Ras Markaz</p><p>JOB PURPOSE: Take job order for maintenance services and overhauls of all Instrumentation &amp; Control equipment and related systems like Compressors, pumps, generators, tanks system and any rotating or static equipment located in the Terminal. In addition, to ensure maintenance activities are carried out as planned within preset time, high quality and as per HSE standards in order to maintain high reliability &amp; availability of Instrument equipment.</p><p>The position will act in accordance with OTTCO s Mission, Vision, Values &amp; Strategies, as well as, policies,</p><p>guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>REPORTING STRUCTURE: Number of Staff Supervised Direct Reports: 0 Total: 0</p><p>KEY RESPONSIBILITIES:</p><p>Perform all Instrumentation activities role in Tank Terminal Industry &amp; Duqm Petrochemical Terminal.</p><p>Prepare and signatory for Permit to Work activities within area of responsibility as licensed and advised by Supervisor and perform operations and maintenance activities in accordance with established company Quality Systems and manufacturers' practices and procedures.</p><p>Ensure the availability of instrumentation, analyzers, control systems, and communication systems in the area, including the best work practices in maintenance.</p><p>Install, maintain, repair, overhaul, calibrate, and test various industrial instruments such as control valves, transmitters, DCS, Fire and Gas Systems, ESD systems, and pressure controls.</p><p>Preform and control all work related to instrument maintenance and calibration and analyze periodic maintenance reports to improve section efficiency.</p><p>Maintain all instrumentation drawings in as-built condition and ensure any modifications are reflected accurately.</p><p>Update, maintain detailed records of maintenance, calibration, and repair activities. Document any modifications made to systems and update technical manuals and drawings as necessary.</p><p>Report any failures of safety-critical elements as per OTTCO standards and oversee the instrumentation side in all assigned locations.</p><p>Maintain a high level of safety awareness and standards in all daily duties and tasks and guide the subordinate staff on safe working practices.</p><p>Report daily activity status and work progress to the Instrument Supervisor and assist in planning, coordinating, and controlling instrumentation work activities.</p><p>Continuously review Instrumentation and Control equipment to identify improvements in operability, reliability, safety, and integrity, and provide written feedback to the Instrument Supervisor.</p><p>Maintain close communication with the Instrument Supervisor prior to work execution and support them by providing leadership, mentoring, and training to Instrument Technicians.</p><p>Coordinate and supervise the work of Instrument Technicians and any sub-contractors personnel working on the terminal facilities associated with the Instrument &amp; Control facilities.</p><p>Promptly respond to callouts for any system or equipment failures, ensuring timely resolution of issues to minimize downtime and maintain operational efficiency.</p><p>Implement the Preventive Maintenance (PM) plan, manage work backlogs and maintain the maintenance KPI.</p><p>Ensure that instrumentation maintenance history and reports are updated in SAP (CMMS), maintenance digitalization and critical issues and repetitive failures by implementing Root Cause Analysis (RCA) recommendations.</p><p>Provide technical support during plant shutdowns</p><p>Participate in instrumentation-related projects, including upgrades, retrofits, and new installations.</p><p>Train and mentor junior technicians, providing guidance and support to help them develop their skills and knowledge.</p><p>Interface with other maintenance/service department staff to coordinate breakdown or routine maintenance work on facilities and plants.</p><p>Full utilization of the use of SAP software to manage the day-to-day planning and scheduling of maintenance activities, ensuring quality control of the work is done and accomplished successfully.</p><p>Effective utilization of service laptops and field-related software, including PLC, TGS, and other instrumentation and control systems, to support day-to-day maintenance activities, diagnostics, troubleshooting, and system monitoring, ensuring work quality, system integrity, and successful task completion.</p><p>Manage spare parts inventory and ensure the availability for overhauls and emergency maintenance critical spares, follow up on spare status to support timely and high-quality work execution, and inspect newly purchased materials and spares upon receipt to ensure compliance with required specifications.</p><p>Ensure all required critical &amp; normal consumables are identified, ordered and stocked at stores.</p><p>Maintain tools and equipment s to be fully operational and in good working order.</p><p>Demonstrate familiarity with QHSE policies, objectives, procedures, and related record-keeping requirements.</p><p>Maintain awareness of emergency preparedness and response measures, as well as the implications of non-conformance with the Integrated Management System requirements, including failure to meet organizational compliance obligations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualifications for this position is Diploma in Instrumentation and Control Engineering or equivalent.</p><p>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><p>5+ years of experience in Instrumentation and Control Maintenance activities preferably at Oil and Gas Industry</p><p>Background in Instrumentation maintenance best practices.</p><p>requirements, Oil/Gas process &amp; systems procedures and practices</p><p>A good knowledge of relevant operations, HSE requirements, Oil/Gas process &amp; systems procedures and practices.</p><p>Ability to perform as a team player.</p><p>Self-motivated and dependable, demonstrating strong initiative.</p><p>Ability to perform as a team player.</p><p>Ability to deal with change and demonstrate flexibility as required</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p> </p> <p> </p> <div> <strong>POSITION DESCRIPTION:</strong> <strong>Position Title:</strong> Sr. Instrument Technician<br><strong>Reports to:</strong> Instrument Supervisor<br><strong>Department:</strong> Maintenance and Operation Department<br><strong>Location:</strong> Duqm/Ras Markaz<br></div> <p> <strong> </strong> </p> <div> <strong>JOB PURPOSE:</strong> <p>Take job order for maintenance services and overhauls of all Instrumentation &amp; Control equipment and related systems like Compressors, pumps, generators, tanks system and any rotating or static equipment located in the Terminal. In addition, to ensure maintenance activities are carried out as planned within preset time, high quality and as per HSE standards in order to maintain high reliability &amp; availability of Instrument equipment.</p> <p>The position will act in accordance with OTTCO s Mission, Vision, Values &amp; Strategies, as well as, policies,</p> <p>guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p> </div> <p> <strong> </strong> </p> <div> <strong>REPORTING STRUCTURE:</strong> <p> <strong>Number of Staff Supervised</strong> </p> <p> <strong>Direct Reports:</strong> </p> <p> <strong>0</strong> </p> <p> <strong>Total:</strong> </p> <p> <strong>0</strong> </p> </div> <p> <strong> </strong> </p> <div> <strong>KEY RESPONSIBILITIES:</strong> <p> </p> <p> <strong>Responsibilities</strong> </p> <ul> <li>Perform all Instrumentation activities role in Tank Terminal Industry &amp; Duqm Petrochemical Terminal.</li> <li>Prepare and signatory for Permit to Work activities within area of responsibility as licensed and advised by Supervisor and perform operations and maintenance activities in accordance with established company Quality Systems and manufacturers' practices and procedures.</li> <li>Ensure the availability of instrumentation, analyzers, control systems, and communication systems in the area, including the best work practices in maintenance.</li> <li>Install, maintain, repair, overhaul, calibrate, and test various industrial instruments such as control valves, transmitters, DCS, Fire and Gas Systems, ESD systems, and pressure controls.</li> <li>Preform and control all work related to instrument maintenance and calibration and analyze periodic maintenance reports to improve section efficiency.</li> <li>Maintain all instrumentation drawings in as-built condition and ensure any modifications are reflected accurately.</li> <li>Update, maintain detailed records of maintenance, calibration, and repair activities. Document any modifications made to systems and update technical manuals and drawings as necessary.</li> <li>Report any failures of safety-critical elements as per OTTCO standards and oversee the instrumentation side in all assigned locations.</li> <li>Maintain a high level of safety awareness and standards in all daily duties and tasks and guide the subordinate staff on safe working practices.</li> <li>Report daily activity status and work progress to the Instrument Supervisor and assist in planning, coordinating, and controlling instrumentation work activities.</li> <li>Continuously review Instrumentation and Control equipment to identify improvements in operability, reliability, safety, and integrity, and provide written feedback to the Instrument Supervisor.</li> <li>Maintain close communication with the Instrument Supervisor prior to work execution and support them by providing leadership, mentoring, and training to Instrument Technicians.</li> <li>Coordinate and supervise the work of Instrument Technicians and any sub-contractors personnel working on the terminal facilities associated with the Instrument &amp; Control facilities.</li> <li>Promptly respond to callouts for any system or equipment failures, ensuring timely resolution of issues to minimize downtime and maintain operational efficiency.</li> <li>Implement the Preventive Maintenance (PM) plan, manage work backlogs and maintain the maintenance KPI.</li> <li>Ensure that instrumentation maintenance history and reports are updated in SAP (CMMS), maintenance digitalization and critical issues and repetitive failures by implementing Root Cause Analysis (RCA) recommendations.</li> <li>Provide technical support during plant shutdowns</li> <li>Participate in instrumentation-related projects, including upgrades, retrofits, and new installations.</li> <li>Train and mentor junior technicians, providing guidance and support to help them develop their skills and knowledge.</li> <li><br></li> </ul> </div> <p> <strong> </strong> </p> <p> </p> <div> <strong>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS: </strong> <p> </p> <ul> <li>Minimum Qualifications for this position is Diploma in Instrumentation and Control Engineering or equivalent.</li> <li>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</li> <li>5+ years of experience in Instrumentation and Control Maintenance activities preferably at Oil and Gas Industry</li> <li>Background in Instrumentation maintenance best practices.</li> <li>requirements, Oil/Gas process &amp; systems procedures and practices</li> <li>A good knowledge of relevant operations, HSE requirements, Oil/Gas process &amp; systems procedures and practices.</li> <li>Ability to perform as a team player.</li> <li>Self-motivated and dependable, demonstrating strong initiative.</li> <li>Ability to perform as a team player.</li> <li>Ability to deal with change and demonstrate flexibility as required</li> </ul> </div> <p> </p> <p> <strong> </strong> </p></div></section>

<p><h4>Overview of the role</h4> <p>To lead and manage service operations for consumer electronics and air conditioning products by ensuring timely service delivery, high quality standards, effective team performance, and compliance with company processes related to service, spare parts, stock, finance, reporting, and the achievement of revenue and collection targets as assigned from time to time.</p> <h4>What you will do</h4> <p><strong>Description of accountability:</strong></p> <h4>Service operations</h4> <ul> <li>Achievement of revenue and collection target related to assigned portfolio and profit centre.</li> <li>Ensure timely allocation and effective distribution of service calls among team members to maximize productivity and meet service level agreements (SLAs).</li> <li>Coordinate closely with customers, technicians, resellers, dealers, and internal teams to attend and resolve complaints within the prescribed turnaround time.</li> <li>Monitor job progress and proactively update customers and relevant stakeholders on status and expected closure.</li> <li>Ensure proper job closure and timely billing in SAP immediately upon completion of service calls.</li> <li>Maintain clear and professional communication through SAP, emails, and internal coordination.</li> </ul> <h4>Quality & performance management</h4> <ul> <li>Ensure all service jobs are completed with the highest quality standards, aiming for zero repeat complaints.</li> <li>Identify, raise and discuss epidemic or recurring failures with principles and line managers and support root cause analysis.</li> <li>Monitor individual technician performance and motivate team members to improve efficiency, skill levels, and accountability.</li> <li>Guide team members to take on higher responsibilities through coaching, mentoring, and on-the-job support.</li> <li>Recommend and coordinate technical and soft-skill training programs based on performance gaps.</li> <li>Obtain periodic feedback from customers and end users regarding work carried out and ensure corrective actions are implemented where required.</li> </ul> <h4>Spare parts management</h4> <ul> <li>Raise spare parts requests promptly and ensure timely issuance to technicians to avoid service delays.</li> <li>Track pending parts and regularly review status with the parts team for follow-up and availability.</li> <li>Ensure defective parts are returned to the store within three days of repair completion.</li> <li>Maintain weekly review of pending and returned parts with the team.</li> <li>Escalate spare parts pending beyond seven days to superiors for intervention.</li> </ul> <h4>Reporting & documentation</h4> <ul> <li>Review all pending service calls on a regular basis and take corrective action where required.</li> <li>Prepare and submit weekly service and performance reports to the line manager.</li> <li>Conduct weekly performance discussions with team members, share feedback and provide support to improve individual and overall team performance.</li> <li>Ensure accuracy and completeness of job cards, claim data, call reports and supporting documentation.</li> </ul> <h4>Technical report (TR) & warranty management</h4> <ul> <li>Ensure timely submission of TR-recommended job cards within seven days from job completion.</li> <li>Forward documents for scrap processing on a monthly basis.</li> <li>Regularly clear open orders, STOs and pending warranty-related transactions in SAP.</li> <li>Coordinate closely with warranty claims and technical teams to avoid delays or rejections.</li> </ul> <h4>Stock management</h4> <ul> <li>Conduct periodic stock counts to ensure accuracy and system alignment.</li> <li>Ensure proper stock upkeep, segregation and control in line with company policies.</li> <li>Identify and process slow-moving, second sale and scrap stock for timely clearance.</li> <li>Maintain accurate stock records in SAP and address discrepancies immediately.</li> </ul> <h4>Finance & commercial coordination</h4> <ul> <li>Ensure credit approvals are obtained for all non-cash jobs prior to service execution.</li> <li>Ensure timely preparation and submission of service estimates.</li> <li>Follow up on payments and collections from out-of-warranty customers.</li> <li>Escalate overdue payments to management.</li> <li>Coordinate with finance team using SAP reports and email communication to ensure financial compliance.</li> <li>Ensure timely preparation of debit notes for principal claims and follow up with principals for settlement.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong service operations and team management skills.</li> <li>Customer-focused approach with quality orientation.</li> <li>Good working knowledge of SAP and service management systems.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Diploma or bachelor’s degree in electronics, electrical or related field.</li> <li>7 to 10 years of experience in after-sales service operations.</li> <li>Minimum 2 to 3 years in a supervisory or team leadership role.</li> <li>Experience in consumer electronics and/or air conditioning service operations.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>To lead and manage service operations for consumer electronics and air conditioning products by ensuring timely service delivery, high quality standards, effective team performance, and compliance with company processes related to service, spare parts, stock, finance, reporting, and the achievement of revenue and collection targets as assigned from time to time.</p> <h4>What you will do</h4> <p><strong>Description of accountability:</strong></p> <h4>Service operations</h4> <ul> <li>Achievement of revenue and collection target related to assigned portfolio and profit centre.</li> <li>Ensure timely allocation and effective distribution of service calls among team members to maximize productivity and meet service level agreements (SLAs).</li> <li>Coordinate closely with customers, technicians, resellers, dealers, and internal teams to attend and resolve complaints within the prescribed turnaround time.</li> <li>Monitor job progress and proactively update customers and relevant stakeholders on status and expected closure.</li> <li>Ensure proper job closure and timely billing in SAP immediately upon completion of service calls.</li> <li>Maintain clear and professional communication through SAP, emails, and internal coordination.</li> </ul> <h4>Quality & performance management</h4> <ul> <li>Ensure all service jobs are completed with the highest quality standards, aiming for zero repeat complaints.</li> <li>Identify, raise and discuss epidemic or recurring failures with principles and line managers and support root cause analysis.</li> <li>Monitor individual technician performance and motivate team members to improve efficiency, skill levels, and accountability.</li> <li>Guide team members to take on higher responsibilities through coaching, mentoring, and on-the-job support.</li> <li>Recommend and coordinate technical and soft-skill training programs based on performance gaps.</li> <li>Obtain periodic feedback from customers and end users regarding work carried out and ensure corrective actions are implemented where required.</li> </ul> <h4>Spare parts management</h4> <ul> <li>Raise spare parts requests promptly and ensure timely issuance to technicians to avoid service delays.</li> <li>Track pending parts and regularly review status with the parts team for follow-up and availability.</li> <li>Ensure defective parts are returned to the store within three days of repair completion.</li> <li>Maintain weekly review of pending and returned parts with the team.</li> <li>Escalate spare parts pending beyond seven days to superiors for intervention.</li> </ul> <h4>Reporting & documentation</h4> <ul> <li>Review all pending service calls on a regular basis and take corrective action where required.</li> <li>Prepare and submit weekly service and performance reports to the line manager.</li> <li>Conduct weekly performance discussions with team members, share feedback and provide support to improve individual and overall team performance.</li> <li>Ensure accuracy and completeness of job cards, claim data, call reports and supporting documentation.</li> </ul> <h4>Technical report (TR) & warranty management</h4> <ul> <li>Ensure timely submission of TR-recommended job cards within seven days from job completion.</li> <li>Forward documents for scrap processing on a monthly basis.</li> <li>Regularly clear open orders, STOs and pending warranty-related transactions in SAP.</li> <li>Coordinate closely with warranty claims and technical teams to avoid delays or rejections.</li> </ul> <h4>Stock management</h4> <ul> <li>Conduct periodic stock counts to ensure accuracy and system alignment.</li> <li>Ensure proper stock upkeep, segregation and control in line with company policies.</li> <li>Identify and process slow-moving, second sale and scrap stock for timely clearance.</li> <li>Maintain accurate stock records in SAP and address discrepancies immediately.</li> </ul> <h4>Finance & commercial coordination</h4> <ul> <li>Ensure credit approvals are obtained for all non-cash jobs prior to service execution.</li> <li>Ensure timely preparation and submission of service estimates.</li> <li>Follow up on payments and collections from out-of-warranty customers.</li> <li>Escalate overdue payments to management.</li> <li>Coordinate with finance team using SAP reports and email communication to ensure financial compliance.</li> <li>Ensure timely preparation of debit notes for principal claims and follow up with principals for settlement.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong service operations and team management skills.</li> <li>Customer-focused approach with quality orientation.</li> <li>Good working knowledge of SAP and service management systems.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Diploma or bachelor’s degree in electronics, electrical or related field.</li> <li>7 to 10 years of experience in after-sales service operations.</li> <li>Minimum 2 to 3 years in a supervisory or team leadership role.</li> <li>Experience in consumer electronics and/or air conditioning service operations.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION DESCRIPTION: Position Title: Mechanical Technician Reports to: Mechanical Supervisor Department: Maintenance and Operations Department Location: Duqm/ Ras Markaz </p><p>JOB PURPOSE: Carry out preventive, corrective, and predictive maintenance of all mechanical systems and equipment across OTTCO s terminals, including pumps, compressors, valves, tanks, piping systems, HVAC units, and other static and rotating machinery, to ensure continuous and reliable operation of all facilities. </p><p>The position ensures that all maintenance and repair activities are performed in compliance with OTTCO s maintenance procedures, HSE policies, OEM recommendations, and international standards, supporting operational reliability and mechanical integrity of terminal assets. </p><p>REPORTING STRUCTURE: Number of Staff Supervised Direct Reports: 0 Total: 0 </p><p>KEY RESPONSIBILITIES: </p><p>Operations &amp; Maintenance </p><p>Perform preventive and corrective maintenance on mechanical systems including pumps, compressors, gearboxes, valves, piping networks, and pressure vessels. </p><p>Dismantle, inspect, and assemble rotating equipment during scheduled and unscheduled maintenance. </p><p>Conduct alignment, balancing, lubrication, and vibration monitoring as per preventive maintenance plans. </p><p>Assist in troubleshooting equipment failures and identify root causes in coordination with the Mechanical Supervisor. </p><p>Carry out routine inspections to detect leaks, abnormal noise, vibration, or wear in mechanical components. </p><p>Support maintenance and inspection of static equipment such as tanks, exchangers, and pipelines. </p><p>Perform mechanical isolations, tagging, and reinstallation in accordance with PTW and safety procedures. </p><p>Update maintenance job cards, inspection findings, and work completion details in the CMMS (SAP/Maximo) system. </p><p>Participate in start-up, shutdown, and major overhaul activities as per approved maintenance plans. </p><p>Project &amp; Technical Support </p><p>Assist in installation, commissioning, and modification of mechanical equipment for ongoing projects or upgrades. </p><p>Participate in inspection and quality verification of mechanical works carried out by contractors. </p><p>Ensure installations comply with design drawings, mechanical standards, and project specifications (API, ASME, ASTM, ISO). </p><p>Provide site feedback on equipment condition and improvement opportunities to enhance reliability and maintainability. </p><p>Safety &amp; Compliance </p><p>Follow OTTCO s HSE, Permit-to-Work (PTW), and mechanical isolation procedures at all times. </p><p>Conduct toolbox talks and ensure proper use of PPE, tools, and lifting equipment. </p><p>Identify and report unsafe acts, conditions, or potential hazards promptly. </p><p>Maintain mechanical workshops, pump stations, and maintenance areas in a clean and safe condition. </p><p>Ensure safe execution of lifting, rigging, and confined space activities as per approved procedures. </p><p>Participate in emergency drills and support plant safety initiatives. </p><p>Teamwork &amp; Coordination </p><p>Coordinate with Electrical, Instrument, and Operations teams to perform multidisciplinary maintenance activities. </p><p>Support supervisors during shutdowns, major overhauls, and turnaround campaigns. </p><p>Assist in mentoring and training junior technicians and contractors to maintain work quality and efficiency. </p><p>Participate in team meetings, planning sessions, and maintenance improvement workshops. </p><p>Documentation &amp; Reporting </p><p>Record daily work activities, inspection data, and equipment readings in job sheets or CMMS. </p><p>Maintain equipment history cards, lubrication charts, and spares consumption logs. </p><p>Report defects, performance issues, and material shortages to supervisors for timely action. </p><p>Support preparation of maintenance reports, failure analysis records, and spare parts lists. </p><p>Continuous Improvement </p><p>Recommend improvements to maintenance practices, procedures, and job plans. </p><p>Participate in root cause analysis (RCA) for repeated mechanical failures. </p><p>Support reliability and efficiency enhancement programs under the ETIZAAN initiative. </p><p>Identify cost-saving opportunities related to spare parts, lubrication, or resource utilization. </p><p>Perform any other duties or special assignments as directed by line management. </p><p>Familiarization with QHSE Policies, Objectives, procedures and its record maintenance </p><p>Awareness on Significant environmental aspects, Health and safety hazards, related actual and potential aspects and risks associated with their risk. </p><p>Awareness on Emergency preparedness and response measures. </p><p>Awareness on implications of not conforming to the integrated managements system requirements, including not fulfilling the organization s compliance obligations </p><p>Key interactions </p><p>Internal: Department Managers, Operations Shift Staff, SCM, TSD, Maintenance, HSE, Fire </p><p>External: OQ, SIPC, Surveying Companies, ROP and Civil Defence, gas companies, other contractors and suppliers as required. Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or National Vocational Qualification (NVQ) in Mechanical Engineering / Industrial Maintenance. </p><p>Professional Certifications </p><p>Authorized certification in Mechanical Maintenance / Rotating Equipment Maintenance. </p><p>HSE and PTW system certifications such as NEBOSH/IOSH preferred. </p><p>Training in Vibration Analysis, Alignment, and Rigging/Lifting Safety is advantageous. </p><p>CMMS (SAP) training and basic computer literacy preferred. </p><p>Experience </p><p>+5 years of hands-on experience in mechanical maintenance within oil &amp; gas terminals, refineries, or heavy industrial facilities. </p><p>Experience in servicing and maintaining centrifugal and positive displacement pumps, compressors, valves, and gearboxes. </p><p>Familiar with mechanical sealing systems, gaskets, and bolting procedures. </p><p>Experience in piping maintenance, leak repair, and hydrotesting. </p><p>Working knowledge of tanks, pressure vessels, exchangers, and HVAC systems. </p><p>Familiar with international standards such as API 610, 650, 682, ASME, and ASTM. </p><p>Technical Competencies </p><p>Skilled in dismantling, assembling, and aligning rotating machinery. </p><p>Proficiency in using precision tools (dial gauges, micrometers, torque wrenches, etc.). </p><p>Ability to interpret mechanical drawings, P&amp;IDs, and maintenance manuals. </p><p>Knowledge of lubrication practices, material compatibility, and corrosion prevention. </p><p>Capable of performing mechanical troubleshooting and identifying failure modes. </p><p>Familiar with safe rigging, lifting, and confined space work practices. </p><p>Behavioral Competencies </p><p>Safety-oriented with strong discipline and attention to detail. </p><p>Good communication and teamwork abilities across multi-discipline teams. </p><p>Capable of working under supervision and delivering high-quality workmanship. </p><p>Proactive, reliable, and committed to continuous improvement. </p><p>Upholds OTTCO s values of Safety, Integrity, Reliability, and Operational Excellence. </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION DESCRIPTION: Position Title: Mechanical Technician Reports to: Mechanical Supervisor Department: Maintenance and Operations Department Location: Duqm/ Ras Markaz</p><p>JOB PURPOSE: Carry out preventive, corrective, and predictive maintenance of all mechanical systems and equipment across OTTCO s terminals, including pumps, compressors, valves, tanks, piping systems, HVAC units, and other static and rotating machinery, to ensure continuous and reliable operation of all facilities.</p><p>The position ensures that all maintenance and repair activities are performed in compliance with OTTCO s maintenance procedures, HSE policies, OEM recommendations, and international standards, supporting operational reliability and mechanical integrity of terminal assets.</p><p>REPORTING STRUCTURE: Number of Staff Supervised Direct Reports: 0 Total: 0</p><p>KEY RESPONSIBILITIES:</p><p>Operations &amp; Maintenance</p><p>Perform preventive and corrective maintenance on mechanical systems including pumps, compressors, gearboxes, valves, piping networks, and pressure vessels.</p><p>Dismantle, inspect, and assemble rotating equipment during scheduled and unscheduled maintenance.</p><p>Conduct alignment, balancing, lubrication, and vibration monitoring as per preventive maintenance plans.</p><p>Assist in troubleshooting equipment failures and identify root causes in coordination with the Mechanical Supervisor.</p><p>Carry out routine inspections to detect leaks, abnormal noise, vibration, or wear in mechanical components.</p><p>Support maintenance and inspection of static equipment such as tanks, exchangers, and pipelines.</p><p>Perform mechanical isolations, tagging, and reinstallation in accordance with PTW and safety procedures.</p><p>Update maintenance job cards, inspection findings, and work completion details in the CMMS (SAP/Maximo) system.</p><p>Participate in start-up, shutdown, and major overhaul activities as per approved maintenance plans.</p><p>Project &amp; Technical Support</p><p>Assist in installation, commissioning, and modification of mechanical equipment for ongoing projects or upgrades.</p><p>Participate in inspection and quality verification of mechanical works carried out by contractors.</p><p>Ensure installations comply with design drawings, mechanical standards, and project specifications (API, ASME, ASTM, ISO).</p><p>Provide site feedback on equipment condition and improvement opportunities to enhance reliability and maintainability.</p><p>Safety &amp; Compliance</p><p>Follow OTTCO s HSE, Permit-to-Work (PTW), and mechanical isolation procedures at all times.</p><p>Conduct toolbox talks and ensure proper use of PPE, tools, and lifting equipment.</p><p>Identify and report unsafe acts, conditions, or potential hazards promptly.</p><p>Maintain mechanical workshops, pump stations, and maintenance areas in a clean and safe condition.</p><p>Ensure safe execution of lifting, rigging, and confined space activities as per approved procedures.</p><p>Participate in emergency drills and support plant safety initiatives.</p><p>Teamwork &amp; Coordination</p><p>Coordinate with Electrical, Instrument, and Operations teams to perform multidisciplinary maintenance activities.</p><p>Support supervisors during shutdowns, major overhauls, and turnaround campaigns.</p><p>Assist in mentoring and training junior technicians and contractors to maintain work quality and efficiency.</p><p>Participate in team meetings, planning sessions, and maintenance improvement workshops.</p><p>Documentation &amp; Reporting</p><p>Record daily work activities, inspection data, and equipment readings in job sheets or CMMS.</p><p>Maintain equipment history cards, lubrication charts, and spares consumption logs.</p><p>Report defects, performance issues, and material shortages to supervisors for timely action.</p><p>Support preparation of maintenance reports, failure analysis records, and spare parts lists.</p><p>Continuous Improvement</p><p>Recommend improvements to maintenance practices, procedures, and job plans.</p><p>Participate in root cause analysis (RCA) for repeated mechanical failures.</p><p>Support reliability and efficiency enhancement programs under the ETIZAAN initiative.</p><p>Identify cost-saving opportunities related to spare parts, lubrication, or resource utilization.</p><p>Perform any other duties or special assignments as directed by line management.</p><p>Familiarization with QHSE Policies, Objectives, procedures and its record maintenance</p><p>Awareness on Significant environmental aspects, Health and safety hazards, related actual and potential aspects and risks associated with their risk.</p><p>Awareness on Emergency preparedness and response measures.</p><p>Awareness on implications of not conforming to the integrated managements system requirements, including not fulfilling the organization s compliance obligations</p><p>Key interactions</p><p>Internal: Department Managers, Operations Shift Staff, SCM, TSD, Maintenance, HSE, Fire</p><p>External: OQ, SIPC, Surveying Companies, ROP and Civil Defence, gas companies, other contractors and suppliers as required. Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or National Vocational Qualification (NVQ) in Mechanical Engineering / Industrial Maintenance.</p><p>Professional Certifications</p><p>Authorized certification in Mechanical Maintenance / Rotating Equipment Maintenance.</p><p>HSE and PTW system certifications such as NEBOSH/IOSH preferred.</p><p>Training in Vibration Analysis, Alignment, and Rigging/Lifting Safety is advantageous.</p><p>CMMS (SAP) training and basic computer literacy preferred.</p><p>Experience</p><p>+5 years of hands-on experience in mechanical maintenance within oil &amp; gas terminals, refineries, or heavy industrial facilities.</p><p>Experience in servicing and maintaining centrifugal and positive displacement pumps, compressors, valves, and gearboxes.</p><p>Familiar with mechanical sealing systems, gaskets, and bolting procedures.</p><p>Experience in piping maintenance, leak repair, and hydrotesting.</p><p>Working knowledge of tanks, pressure vessels, exchangers, and HVAC systems.</p><p>Familiar with international standards such as API 610, 650, 682, ASME, and ASTM.</p><p>Technical Competencies</p><p>Skilled in dismantling, assembling, and aligning rotating machinery.</p><p>Proficiency in using precision tools (dial gauges, micrometers, torque wrenches, etc.).</p><p>Ability to interpret mechanical drawings, P&amp;IDs, and maintenance manuals.</p><p>Knowledge of lubrication practices, material compatibility, and corrosion prevention.</p><p>Capable of performing mechanical troubleshooting and identifying failure modes.</p><p>Familiar with safe rigging, lifting, and confined space work practices.</p><p>Behavioral Competencies</p><p>Safety-oriented with strong discipline and attention to detail.</p><p>Good communication and teamwork abilities across multi-discipline teams.</p><p>Capable of working under supervision and delivering high-quality workmanship.</p><p>Proactive, reliable, and committed to continuous improvement.</p><p>Upholds OTTCO s values of Safety, Integrity, Reliability, and Operational Excellence.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job title Technician Instrument Grade Stream OQEP Function Operated Assets operations - B60 Field Operation Maintenance Location Oman B60 Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to TL B60 Maintenance Direct reports 0 Job purpose </p><p>Execute Instrument Maintenance Works for B-60, under delegated authority and direction from TL Maintenance B-60 as Technical Service provider of maintenance and execution of minor projects, modifications in accordance with the technical standards to maintain the assets through: (1) Leading the design Maintenance instrument services on planned / un-planned maintenance works utilizing best practice. (2) Coordination and supervision of assets, products and maintenance work in the designated area, (3) Implement plans and coordinate instrument maintenance works; in order to ensure plant equipment availability, reliability &amp; optimization of cost / resources while facilitating smooth operations of the plant to meet operational targets.</p><p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Main tasks and responsibilities</p><ul><li>Accountable for availability of Instrumentations, Analyzers and Controls systems, UPS/BC and communication system of the area</li><li>Ensure application of best work practices in execution of Instrumentations maintenance jobs.</li><li>Responsible for Instrumentations side of project implementation in SF B-60 facilities.</li><li>Implements the Preventive Maintenance (PM) plan within his section and execution along with work backlogs</li><li>Prepares procurement plan for his section.</li><li>Responsible for preparing the LLF of instruments and its implementations</li><li>Participate in Management of Change (MOC) committee review meetings.</li><li>Ensure Instrument equipment maintenance history &amp; reports are updated in SAP (CMMS)</li><li>Identify the critical issues, repetitive failure of Instrument equipment, done and the RCA Recommendations implemented for the area</li><li>Monitors staff attendance, attitude and implements discipline within the section.</li><li>Prepare annual leave plans</li><li>Directs, supervises and controls all work for instruments maintenance and calibration.</li><li>Receives and analyses periodic reports on instruments maintenance and scheduled turnarounds and determines the best course of action for increasing the Section s efficiency.</li><li>Provides full technical &amp; manpower support during plants shutdown.</li><li>Determines long term instrument maintenance policy and oversees detailed planning of maintenance activities and programs.</li><li>Reviews policies of warehouse materials/spare parts and determines strategy of their handling and procurement and ensures availability.</li><li>Coordinates efforts within the Section to develop guidelines, specifications, best practices and procedures for maintenance of pressure, level, flow, temperature, vibration and pH instruments.</li><li>Maintains technical expertise in functional areas of process instrumentation.</li></ul><p>Key Interactions</p><ul><li>Internal: Field Operators, Shift Team Leader, Panel Operators, Maintenance Coordinator, Process Trainer, Technical Services Department, Sr. / Engineer Operations.</li><li>External: Ministries, Civil Defense, ROP and Neighboring Companies</li></ul><p>Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum Qualifications Diploma i in Instrumentation Engineering or similar</li><li>Excellent knowledge of written, read, and spoken English (required), Arabic - Native (desirable)</li><li>2+ years of relevant experience</li><li>Relevant experience in similar role (Oil &amp; Gas)</li><li>Knowledge of maintenance processes for Gas Network operations:</li><li>Knowledge of instrument control loops.</li><li>Familiar with Systems, Applications and Products in data processing (SAP).</li><li>Experience on Local control station/ Plant interface bus and DCS.</li><li>Good knowledge of modern maintenance technologies &amp; maintenance Planning and execution of Instrumentation Equipment s, Analysers, Calibrations, control systems, ESDs</li><li>Experience and knowledge in project planning, cost control, contract development, installation, trouble shooting, and start-up.</li><li>Sound judgment in technical matters with good skills in engineering field materials specifications and international standards.</li><li>Good experience in handling Maintenance Contracts and shutdown related jobs.</li><li>Knowledge of:</li><li>Computerized Maintenance Management Systems (CMMS)</li><li>Expertise in SAP- PM</li><li>Process Equipment Life-Cycle Management</li><li>Good knowledge in Quality Assurance, Quality Control and HSE plans.</li><li>Familiar with techniques for ensuring data integrity with various integration of information/ reports</li><li>Knowledgeable in HSE plans related to maintenance activities.</li><li>Understanding of Process (P&amp;IDs / PFDs) &amp; Engineering drawings and OEM manuals.</li><li>Soft:</li><li>Ve rbal and writing reporting skills-effective Communication</li><li>Demonstrated leadership impact to deliver improved and sustained performance</li><li>Able to build relationships within department staff and contractors with a focus on collaboration.</li><li>Ability to manage multiple priorities in a diversified and critical environment.</li><li>Technical:</li><li>Through use of facts</li><li>Troubleshooting and result oriented</li><li>Root Cause Analysis (RCA)</li><li>Reading and interpreting engineering drawings</li><li>Project Management</li><li>Developing and Modifying Technical Procedures</li><li>Ability to align the requirements of operations and maintenance</li><li>Familiar with techniques for ensuring data integrity with various integration of information/ reports</li><li>Knowledge in estimating, budgeting and cost control</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking experienced Maintenance Technicians with a minimum of 7 years of experience in luxury residences, palaces, embassies, hotels, stadiums, commercial buildings, facilities management, oil &amp; gas, or other high-profile properties. The selected candidates will be responsible for preventive and corrective maintenance activities to ensure the safe, efficient, and uninterrupted operation of a VVIP residence. The role includes electrical, HVAC, plumbing, mechanical, and general building maintenance while maintaining the highest standards of professionalism, confidentiality, and service excellence. The position requires on-call availability for emergency maintenance requirements and involves both indoor and outdoor work, including lifting, climbing ladders, and other physical maintenance tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Perform preventive and corrective maintenance of buildings, utility systems, and associated facilities.</p></li><li><p>Conduct routine inspections and identify maintenance issues before failures occur.</p></li><li><p>Carry out minor repairs on electrical, plumbing, HVAC, mechanical, carpentry, and building systems.</p></li><li><p>Maintain lighting systems, distribution boards, switches, sockets, and related equipment.</p></li><li><p>Repair plumbing fixtures, water supply systems, drainage systems, pumps, and sanitary installations.</p></li><li><p>Assist in maintaining HVAC systems, including split units, VRF systems, FCUs, AHUs, and ventilation systems.</p></li><li><p>Perform mechanical maintenance on pumps, motors, and rotating equipment.</p></li><li><p>Carry out furniture repairs and minor carpentry work.</p></li><li><p>Support maintenance of swimming pools, fountains, irrigation systems, gardens, and external facilities.</p></li><li><p>Respond promptly to emergency breakdowns and maintenance requests.</p></li><li><p>Maintain service reports, maintenance records, and spare parts inventories.</p></li><li><p>Coordinate with contractors and service providers.</p></li><li><p>Follow all HSE, security, and access-control procedures.</p></li><li><p>Maintain strict confidentiality regarding VVIP family activities and property information.</p></li></ul><p>Available Positions &amp; Requirements</p><p>AC Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Refrigeration &amp; Air-Conditioning Servicing (RAC) or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Strong knowledge of Chillers, AHUs, FCUs, CCUs, VRF Systems, and Central Plant Equipment</p></li><li><p>Experience in brazing, compressor replacement, HVAC troubleshooting, and preventive maintenance</p></li><li><p>Background in facilities management, commercial buildings, stadiums, or oil &amp; gas projects</p></li></ul><p>Electrician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Electrical Installation &amp; Maintenance or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Knowledge of MCC Panels, DBs, SMDBs, UPS Systems, Generators, and LV Systems</p></li><li><p>Strong troubleshooting and preventive maintenance experience</p></li><li><p>Experience in industrial plants, stadiums, or facilities management environments</p></li></ul><p>Electronic Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Electronics Products Assembly &amp; Servicing or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience with CCTV, BMS, PA Systems, Access Control Systems, Sliding Gates, and ELV Systems</p></li><li><p>Strong troubleshooting skills</p></li></ul><p>Fire Alarm Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Electrical/Electronics Technology or Fire Detection Systems or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience with Addressable &amp; Conventional Fire Alarm Systems, FM-200, Deluge Systems, Foam Systems, Fire Fighting Control Panels, Access Control Systems, UPS, and DC Systems</p></li><li><p>Strong fault-finding and preventive maintenance experience</p></li></ul><p>Mechanical Technician</p><p>Requirements:</p><ul><li><p>TESDA NC III in Mechanical Technology, Industrial Mechanics, or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience with CHW Pumps, Cooling Tower Gearboxes, Motors, Rotating Equipment, and Pump Alignment</p></li><li><p>Strong troubleshooting and preventive maintenance knowledge</p></li></ul><p>Plumber</p><p>Requirements:</p><ul><li><p>TESDA NC III in Plumbing or equivalent</p></li><li><p>Minimum 7 years of experience</p></li><li><p>Experience in plumbing systems, sanitary installations, water supply networks, drainage systems, and PPR piping works</p></li><li><p>Strong troubleshooting, reporting, and documentation skills</p></li></ul><p></p></section>

<p><strong>Job Summary</strong></p><p>The Senior Infrastructure Specialist manages enterprise IT infrastructure, ensuring secure, reliable, and highly available server, cloud, storage, and Microsoft environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage IT infrastructure and server operations.</li><li>Administer Active Directory, Microsoft 365, SharePoint, and virtualization.</li><li>Implement infrastructure security and patch management.</li><li>Conduct vulnerability assessments and remediation.</li><li>Monitor infrastructure performance and incidents.</li><li>Support disaster recovery and maintain documentation.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science or equivalent.</li><li>Professional certifications preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 5–8 years of infrastructure administration experience.</li><li>Strong knowledge of Windows Server, Active Directory, VMware/Hyper-V, Microsoft 365, cloud platforms, infrastructure security, scripting, and troubleshooting.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<ul><li><p>Assess patients’ physical, cognitive, and functional abilities.</p></li><li><p>Develop and implement individualized therapy plans.</p></li><li><p>Train patients in daily living activities such as dressing, eating, and grooming.</p></li><li><p>Improve fine motor skills, coordination, and functional independence.</p></li><li><p>Recommend and train patients in using assistive devices.</p></li><li><p>Educate patients and caregivers on home care and safety.</p></li><li><p>Monitor progress and update treatment plans.</p></li><li><p>Maintain accurate documentation and reports.</p></li><li><p>Work closely with doctors and other healthcare professionals.</p></li><li><p>Guide junior therapists when required.</p></li><li><p><strong>Arabic Speaking is mandate</strong></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong assessment and treatment skills</p></li><li><p>Good communication and patient care approach</p></li><li><p>Teamwork and coordination abilities</p></li><li><p>Compassionate and patient-focused attitude</p></li></ul>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>