Laboratory Specialist Jobs in Oman

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> Make 100+ outbound calls daily to customers with overdue invoices<br> Follow up consistently via calls and emails until payment resolution<br> Navigate gatekeepers and reach decision-makers responsible for payments<br> Handle objections and drive conversations toward payment commitments</p> <p><strong>Billing issues & case resolution</strong><br> Investigate billing discrepancies and customer concerns<br> Identify root causes of delays and work toward resolution<br> Coordinate internally to resolve issues impacting payments</p> <p><strong>CRM management & documentation</strong><br> Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)<br> Track customer interactions, payment commitments, and next steps<br> Ensure no account is left unattended or without follow-up</p> <p><strong>Customer communication</strong><br> Communicate clearly and professionally with customers<br> Provide updates on payment status and issue resolution<br> Maintain a balance between firmness and professionalism in collections conversations</p> <p><strong>Process improvement & reporting</strong><br> Identify recurring issues impacting collections<br> Share insights to improve processes and recovery rates<br> Maintain consistency in daily activity and reporting</p> <h4>Must-have experience & skills (non-negotiables)</h4> <ul> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> Make 100+ outbound calls daily to customers with overdue invoices<br> Follow up consistently via calls and emails until payment resolution<br> Navigate gatekeepers and reach decision-makers responsible for payments<br> Handle objections and drive conversations toward payment commitments</p> <p><strong>Billing issues & case resolution</strong><br> Investigate billing discrepancies and customer concerns<br> Identify root causes of delays and work toward resolution<br> Coordinate internally to resolve issues impacting payments</p> <p><strong>CRM management & documentation</strong><br> Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)<br> Track customer interactions, payment commitments, and next steps<br> Ensure no account is left unattended or without follow-up</p> <p><strong>Customer communication</strong><br> Communicate clearly and professionally with customers<br> Provide updates on payment status and issue resolution<br> Maintain a balance between firmness and professionalism in collections conversations</p> <p><strong>Process improvement & reporting</strong><br> Identify recurring issues impacting collections<br> Share insights to improve processes and recovery rates<br> Maintain consistency in daily activity and reporting</p> <h4>Must-have experience & skills (non-negotiables)</h4> <ul> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>About </strong></span><span><strong>Calo</strong></span><p><span>Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.&nbsp;</span></p><br><br>Role overview<p>We are looking for an experienced Quality Specialist who will be responsible for checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business.</p><br><br><p><span>The ideal candidate will possess a trained eye for detail and will be reliable and committed. In depth knowledge and comprehension of quality standards is essential. The goal is to ensure that our products are made of flawless materials with well-functioning equipment. That way our customers will enjoy high-quality service so that we can achieve long-term success.</span></p><br><br><span><strong>Main Responsibilities</strong></span><ul><li><p><span>Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety &amp; Quality standards.</span></p><br><br></li><li><p><span>Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.</span></p><br><br></li><li><p><span>Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers.</span></p><br><br></li><li><p><span>Maintain records of testing, information, and various metrics such as the number of defective products per day, kitchen inspection results, Hygiene &amp; Sanitation Inspection, etc.</span></p><br><br></li><li><p><span>Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn’t meet the requirements.</span></p><br><br></li><li><p><span>Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)</span></p><br><br></li><li><p><span>Conduct staff awareness training sessions on food Safety &amp; quality</span></p><br><br></li><li><p><span>Support the team to develop and implement a food safety &amp; quality management system.</span></p><br><br></li><li><p><span>Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities.</span></p><br><br></li><li><p><span>Prepare and submit reports to the line manager.</span></p><br><br></li></ul><span><strong>Ideal Candidate</strong></span><ul><li><p><span>Must have had a minimum of 3 years of previous proven experience as a quality controller, or any relevant role in the catering or hotel industry.</span></p><br><br></li><li><p><span>Minimum Bachelor’s Degree from a Food Background (Food Technology/Food Science/Microbiology/Bio-Chemistry, etc.) </span></p><br><br></li><li><p><span>Must be HACCP certified with a Level 03 as a minimum requirement.</span></p><br><br></li><li><p><span>Familiarity with quality testing machines and systems.</span></p><br><br></li><li><p><span>Proficiency in MS Office.</span></p><br><br></li><li><p><span>Strong verbal and written English language skills.</span></p><br><br></li><li><p><span>Possesses a confident, firm, and pleasant personality that can work well with a team.</span></p><br><br></li><li><p><span>Currently located in Oman</span></p><br><br></li><li><p><span>Familiar with Oman's rules and regulations as per the municipality/MOH.</span></p><br><br></li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the design, analysis, optimization, and continuous improvement of end-to-end customer journeys across all customer segments and touchpoints. The role is responsible for identifying customer pain points, mapping customer interactions, improving service experiences, and driving customer-centric process enhancements that contribute to increased customer satisfaction, operational efficiency, and digital adoption</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Strategic:</p> <ol> <li>Support the implementation of the Bank s customer journey management framework and customer experience strategy.</li> <li>Participate in customer journey mapping initiatives across all customer segments, products, and services.</li> <li>Support the identification of strategic customer pain points and opportunities for journey enhancement.</li> <li>Contribute to customer-centric transformation initiatives aimed at improving customer satisfaction and operational efficiency.</li> <li>Benchmark customer journey management practices against industry best practices and leading financial institutions.</li> </ol> <p>Operational:</p> <ol> <li>Develop and maintain end-to-end customer journey maps covering customer interactions across physical, digital, and assisted channels.</li> <li>Analyze customer journeys to identify bottlenecks, service gaps, process inefficiencies, and customer effort drivers.</li> <li>Conduct customer journey workshops with business units and stakeholders to understand customer needs and expectations.</li> <li>Monitor journey performance metrics including turnaround times, customer effort scores, digital adoption rates, and customer satisfaction indicators.</li> <li>Work closely with Voice of Customer, Digital Experience, Contact Center, and Customer Complaints teams to identify opportunities for journey improvements.</li> <li>Support redesign initiatives aimed at simplifying customer processes and improving service delivery.</li> <li>Track and monitor implementation of customer journey improvement initiatives across business units.</li> <li>Prepare journey analytics reports, dashboards, presentations, and recommendations for management review.</li> <li>Support customer experience maturity assessments and journey governance activities.</li> <li>Collaborate with Digital Transformation and IT teams to ensure customer-centric design principles are embedded in digital solutions and platforms.</li> <li>Support process improvement initiatives that contribute to reducing turnaround times, improving service quality, and enhancing customer satisfaction.</li> <li>Maintain customer journey repositories, documentation, standards, and templates.</li> <li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li> </ol> <p>People:</p> <ol> <li>Promote customer-centric thinking and journey-based decision-making across the organization.</li> <li>Support customer journey awareness and capability-building initiatives.</li> <li>Contribute to knowledge sharing and dissemination of customer journey best practices.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p> </p> <p>1. Internal</p> <p> </p> <p> Head of Customer Experience</p> <p> </p> <p> Manager Customer Experience Center</p> <p> </p> <p> Specialist Voice of Customer</p> <p> </p> <p> Specialist Digital Experience</p> <p> </p> <p> Contact Center Team</p> <p> </p> <p> Customer Complaints Team</p> <p> </p> <p> Digital Transformation</p> <p> </p> <p> Information Technology</p> <p> </p> <p> Operations</p> <p> </p> <p> Product Development Teams</p> <p> </p> <p> All Business Units and Branches</p> <p> </p> <p> Human Capital (for CX initiatives)</p> <p> </p> <p> As per operational activities</p> <p> </p> <p>2. External</p> <p> </p> <p> Customers</p> <p> </p> <p> Customer Experience Consultants</p> <p> </p> <p> Research and Survey Providers</p> <p> </p> <p> Technology Vendors</p> <p> </p> <p> Service Design Partners</p> <p> </p> <p> As part of operational activities</p> <p> </p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interaction</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p>Bachelor's Degree in Business Administration, Customer Experience, Marketing, Industrial Engineering, Service Design, Banking, or related discipline.</p> <p> </p> <p>Experience:</p> <p> </p> <p>4 6 years of relevant experience in customer experience, customer journey management, process improvement, service design, business analysis, operations excellence, or related fields.</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Knowledge of Customer Journey Mapping methodologies and tools.</p> <p> </p> <p> Understanding of Customer Experience principles and best practices.</p> <p> </p> <p> Experience in process mapping, service design, and customer-centric transformation initiatives.</p> <p> </p> <p> Strong analytical and problem-solving skills.</p> <p> </p> <p> Knowledge of customer research and customer behavior analysis techniques.</p> <p> </p> <p> Experience with customer experience metrics including NPS, CSAT, CES, and customer effort measures.</p> <p> </p> <p> Strong facilitation, presentation, and stakeholder management skills.</p> <p> </p> <p> Proficiency in Microsoft Office applications and reporting tools such as Power BI.</p> <p> </p> <p>Business Understanding:</p> <p> </p> <p> This position requires a medium level of business understanding</p> <p> </p> <p> <strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> </p> <p> </p> <p>Professional certifications in Customer Experience, Service Design, Business Process Management, Lean Six Sigma, or related disciplines are preferred.</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p> <p> </p> <p>KEY COMPETENCIES</p> <p> Customer Centricity</p> <p> </p> <p> Analytical Thinking</p> <p> </p> <p> Process Improvement</p> <p> </p> <p> Problem Solving</p> <p> </p> <p> Stakeholder Management</p> <p> </p> <p> Communication Skills</p> <p> </p> <p> Innovation</p> <p> </p> <p> Collaboration</p> <p> </p> <p> Continuous Improvement</p> <p> </p> <p> Results Orientation</p> <p> </p> <p>WORK ENVIRONMENT</p> <p> </p> <p> This position enjoys working in a comfortable airconditioned office</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Outreach Specialist (Outbound Email &amp; Lead Generation) – Remote Position Type: Full-Time, Remote Location: Middle East Preferred Working Hours: U.<br>S. Client Business Hours About the Role At Pavago, one of our clients is hiring a Cold Email Outreach Specialist to generate qualified sales opportunities through strategic outbound email campaigns.<br> This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.<br> Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.<br> If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.<br> What You’ll Own Prospect Research &amp; List Building Build highly targeted prospect lists using: Apollo ZoomInfo LinkedIn Sales Navigator Crunchbase Similar prospecting platforms Segment prospects by: Industry Company size Job title Geography Ideal Customer Profile (ICP) Verify and clean contact data using: NeverBounce ZeroBounce Clearout Maintain organized prospect databases and outreach lists.<br> Cold Email Campaign Management Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics.<br> Deliverability &amp; Inbox Management Manage inbox reputation using platforms such as: Instantly Lemlist Smartlead Mailwarm Monitor: Bounce rates Spam scores Sender reputation Inbox health Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines.<br> Campaign Optimization &amp; Reporting Conduct A/B testing on: Subject lines Messaging CTAs Send times Track key metrics including: Open rates Positive reply rates Bounce rates Conversion rates Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history.<br> Lead Qualification &amp; CRM Management Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: HubSpot Salesforce Zoho CRM Similar CRM platforms Ensure outreach data remains organized and up to date.<br> Compliance &amp; Best Practices Ensure campaigns comply with: CAN-SPAM GDPR CCPA Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation.<br> What Makes You a Strong Fit Excellent persuasive and concise writing skills.<br> Strong analytical mindset with a focus on performance improvement.<br> Comfortable using outbound automation and deliverability tools.<br> Organized, proactive, and highly execution-focused.<br> Strong attention to detail.<br> Continuously tests, learns, and optimizes campaign performance.<br> Required Experience &amp; Skills Experience 1–2+ years of experience in: Cold Email Outreach Outbound Lead Generation Sales Development (SDR) Outbound Marketing Technical Skills Hands-on experience with: Apollo Instantly Lemlist Smartlead Woodpecker Similar outreach platforms Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication.<br> Nice-to-Have Experience managing large-scale email deliverability.<br> Understanding of: DNS SPF DKIM DMARC Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or Account Executives.<br> Familiarity with outbound automation workflows and CRM integrations.<br> What a Typical Day Looks Like Build and refine prospect lists.<br> Launch and monitor outbound email campaigns.<br> Review inbox health and deliverability metrics.<br> Optimize messaging, targeting, and campaign performance.<br> Qualify interested prospects and hand them off to sales.<br> Update CRM records and maintain campaign documentation.<br> In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.<br> Key Metrics for Success (KPIs) High email open rates.<br> Positive reply and conversation rates.<br> Low bounce rates and strong inbox health.<br> Consistent campaign execution and optimization.<br> Accurate CRM documentation.<br> Growth in qualified outbound pipeline.<br> Why Join Us?<br> Own the complete outbound email process from strategy to execution.<br> Work with modern sales engagement and automation tools.<br> Directly influence pipeline growth and revenue generation.<br> Performance-driven environment with measurable impact.<br> Opportunities to grow into: Senior Outbound Specialist Sales Development Team Lead Outbound Growth Manager Revenue Operations Interview Process Initial Phone Screen Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Cold Email Sequence Exercise) Client Interview Offer &amp; Onboarding What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video .<br> This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.<br> Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team.<br> This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.<br> Don’t overthink it—you can record your video as many times as you’d like before submitting it.<br> Only your final submission will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.<br> Apply Now If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you.<br> Apply today and become a key contributor to building a predictable outbound pipeline.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose: Network specialist &amp; Security is responsible for managing, setting up, designing, developing, maintaining and monitoring networks within MSX or between all other organizations connected to. Provisioning support to users, staff members, clients or suppliers. Ensuring that the networks function efficiently by collecting performance data, monitoring its security controls, troubleshooting issues, anticipating problems and performing routine maintenance. In addition, identifying potential vulnerabilities in existing systems or processes and recommending ways to mitigate these risks. Key Responsibilities / Accountabilities: Manage MSX s networking software and hardware environments on a detailed, systematic, and analytical approach. Interact with departments to address issues identified within network. Ensure the availability and service delivery of WAN and LAN network environment systems. This includes, but not limited to internal users, branches, commercial entities, and the public. Monitoring network performance and ensure system availability and reliability. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, IPT, VPN, QoS). Ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use. Day-to-day perform network administration, support, configure, maintain and upgrade the organization network devices including service packs, patches, hot fixes and security configurations and ensuring the proper defenses are present for each network resource. Assist in keeping track of the MSX s networking infrastructure assets and ensure that the infrastructure and data is kept secure at all times. Work with internal teams and external suppliers for maintaining current infrastructure. Provides technical support in the development, testing and operation of next generation firewalls, intrusion detection/prevention systems, and web application firewalls. Monitoring network performance to ensure that applications are working properly and efficiently, viewing (availability, utilization, throughput, and latency) and test for weaknesses. Works closely with other Teams on projects, system support, network monitoring, and other duties as assigned. Submitting the required reports with all details to the manager when needed. Create and maintains deployment and support documentation. Performs other related duties as assigned by the department manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: BSc degree in networking engineering, computer science, cyber security, or an equivalent experience. Advanced network training certifications may be advantageous. A strong understanding and knowledge of network, and security controls. Cisco certifications in (CCNA, CCNP, Cisco ISE, Cisco Firewalls, Cisco Monitoring systems) or any other relevant certificates likes NSE3, NSE4. Strong troubleshooting skills Skills: Solid understanding of Network principles, practices, and technologies Strong analytical and problem-solving skills Ability to work under pressure and pay attention to detail : (MSX) . . . : . . WAN LAN . . : ( Routers Switches Firewalls Load Balancers IPT VPN QoS). . (Service Packs) (Patches / Hotfixes) . . . (IDS/IPS) (WAF). ( ) . . . . . : . . . : (CCNA CCNP Cisco ISE Cisco Firewalls Cisco Monitoring Systems) (NSE3 NSE4). (Troubleshooting). : . . . . .</p><p></p></section>

<p><h4>About the role</h4> <p>We’re hiring a highly proactive and performance-driven cold email outreach specialist to generate qualified pipeline through strategic outbound email campaigns.</p> <p>This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.</p> <p>This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.</p> <p>The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.</p> <h4>What you’ll own</h4> <p><strong>Prospect research & list building</strong></p> <ul> <li>Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools</li> <li>Segment prospects by ICP, industry, role, company size, and geography</li> <li>Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout</li> <li>Maintain organized prospect databases and outreach tracking systems</li> </ul> <p><strong>Cold email campaign execution</strong></p> <ul> <li>Write compelling cold email copy, subject lines, and CTAs tailored to target audiences</li> <li>Build and launch multi-step outbound campaigns across 4–8 touchpoints</li> <li>Personalize messaging using prospect, company, and industry insights</li> <li>Monitor campaigns daily and optimize based on engagement and performance metrics</li> </ul> <p><strong>Deliverability & inbox health</strong></p> <ul> <li>Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms</li> <li>Monitor spam scores, bounce rates, sender reputation, and deliverability metrics</li> <li>Rotate inboxes and sending accounts to maintain campaign performance</li> <li>Troubleshoot deliverability issues proactively before performance drops</li> </ul> <p><strong>Campaign optimization & reporting</strong></p> <ul> <li>A/B test subject lines, messaging, CTAs, and send times</li> <li>Track open rates, positive reply rates, bounce rates, and conversion metrics</li> <li>Continuously optimize messaging and targeting strategies based on data</li> <li>Maintain organized reporting dashboards and outreach documentation</li> </ul> <p><strong>Lead qualification & CRM management</strong></p> <ul> <li>Monitor campaign replies and categorize prospect responses accurately</li> <li>Identify and route qualified leads to sales teams with proper context and notes</li> <li>Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems</li> <li>Ensure all engagement data remains clean and organized</li> </ul> <p><strong>Compliance & best practices</strong></p> <ul> <li>Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards</li> <li>Maintain suppression lists and opt-out processes correctly</li> <li>Follow outbound best practices to protect sender reputation and campaign performance</li> </ul> <h4>What makes you a great fit</h4> <ul> <li>Strong persuasive and concise copywriting skills</li> <li>Highly analytical and performance-driven mindset</li> <li>Comfortable working with outbound tools and technical deliverability systems</li> <li>Organized, proactive, and execution-focused</li> <li>Strong attention to detail with campaign monitoring and reporting</li> <li>Comfortable testing, iterating, and optimizing continuously</li> </ul> <h4>Required experience & skills</h4> <ul> <li>1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles</li> <li>Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker</li> <li>Experience writing outbound email copy and managing campaigns</li> <li>Strong Excel or Google Sheets skills for prospect and campaign management</li> <li>Excellent written English communication skills</li> </ul> <h4>Preferred experience</h4> <ul> <li>Experience managing deliverability and inbox health at scale</li> <li>Familiarity with DNS setup, SPF, DKIM, and DMARC basics</li> <li>Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses</li> <li>Experience working closely with SDR or Account Executive teams</li> <li>Familiarity with outbound automation and CRM workflows</li> </ul> <h4>What a typical day looks like</h4> <p>A cold email outreach specialist’s day revolves around building pipeline through outbound campaigns and performance optimization. You will:</p> <ul> <li>Research and build targeted prospect lists</li> <li>Launch and monitor cold email sequences</li> <li>Review deliverability metrics and inbox health</li> <li>Optimize messaging, targeting, and campaign structure</li> <li>Manage replies and qualify interested prospects</li> <li>Update CRM systems and maintain campaign documentation</li> </ul> <p>In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Open rates consistently meeting or exceeding benchmarks</li> <li>Positive reply rates and qualified conversations generated</li> <li>Bounce rates maintained below acceptable thresholds</li> <li>Consistent outbound campaign execution and optimization</li> <li>CRM accuracy and lead tracking completeness</li> <li>Growth in qualified outbound pipeline opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer and background verification</li> </ul></p><p></p>

<div><br></div><div><strong>AFR Ops Specialist</strong></div><p> <br> Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em> <strong>DHL Global Forwarding</strong> has an opening for a <strong>AFR Ops</strong> <strong>Specialist</strong> <strong>in</strong><strong> Muscat, Oman</strong><strong>. </strong></p>   <p>Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this AFR Ops Specialist position </strong></p> <ul> <li>Engage with Customers under direct/close supervision for shipment information and incident/complaint management</li> <li>Check that correct costs and revenues are captured against customer’s profile and inform about cost/revenue issues</li> <li>Perform administrative shipment level activities under direct/close supervision including receipt of customer booking, documentation requirements, and all related local and international transport</li> <li>Manage shipments under guidance in line with the customer service commitment</li> <li>Identify, gather and inform about exceptions/operational irregularities</li> <li>Understand, follow and support to improve shipment data quality</li> <li>Follow necessary regulatory compliance procedures relating to commodity and locations for shipments</li> <li>Route and/or assign shipments under supervision to relevant consol as guided, ensuring it meets our customers service commitment and maximized our profits. </li> <li>Prepare invoices, and necessary back-up documentation ensuring customer invoice timeliness and accuracy</li> <li>Use available tools to monitor and highlight issues with performance</li> </ul>   <p><strong>Now, here is what we need from you! </strong></p> <table> <tbody> <tr> <td width="302"> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td width="302"> <p>Vocational/Specialized/Technical/Certification</p> </td> </tr> <tr> <td width="302"> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td width="302"> <p>less than 2 years</p> </td> </tr> </tbody> </table>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Data Governance &amp; Reporting Specialist is responsible for ensuring high-quality, governed, and actionable data across the organization. This role combines data governance, data quality, and reporting capabilities to support regulatory, operational, and strategic decision-making.</p><p>Key Responsibilities</p><p>Data Governance &amp; Compliance</p><ul><li>Support implementation of data governance framework, policies and standards</li><li>Ensure compliance with regulatory requirements (PDPL, DOH, CBUAE)</li><li>Maintain governance documentation and data standards</li><li>Act as liaison between Data, IT and business stakeholders</li></ul><p>Data Quality Management</p><ul><li>Develop and monitor data quality rules and controls</li><li>Track data issues and remediation actions</li><li>Ensure data accuracy for reporting and analytics</li></ul><p>Reporting &amp; Analytics</p><ul><li>Develop dashboards and reports using Power BI</li><li>Provide insights across claims, underwriting and operations</li><li>Enable self-service reporting capabilities</li></ul><p>Data Products &amp; Insights</p><ul><li>Build governed datasets such as Customer 360 and claims dashboards</li><li>Support fraud detection and operational monitoring use cases</li></ul><p>Data Integration &amp; Architecture</p><ul><li>Document data lineage and transformations</li><li>Validate ETL processes and data reconciliations</li></ul><p>Stakeholder Collaboration</p><ul><li>Work with business teams to define KPIs and data requirements</li><li>Drive data-driven decision making</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor s degree in Data Science, Computer Science, Statistics or related field.</li><li>5+ years experience in data governance, data quality or reporting roles.</li><li>Experience in insurance or financial services preferred.</li></ul><b>Technical Skills</b><ul><li>SQL, Power BI</li><li>Python/R (preferred)</li><li>Data governance and data quality tools (Collibra, Talend, etc.)</li><li>Understanding of data governance frameworks (DAMA, DCAM)</li></ul><b>Soft Skills</b><ul><li>Strong analytical and problem-solving skills</li><li>Stakeholder management and communication</li><li>Documentation and process design</li><li>Highly structured and organized, with strong attention to details</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a cold email outreach specialist to generate qualified sales opportunities through strategic outbound email campaigns.</p> <p>This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.</p> <p>Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.</p> <p>If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.</p> <h4>What you’ll own</h4> <strong>Prospect research & list building</strong><br> Build highly targeted prospect lists using: <ul> <li>Apollo</li> <li>ZoomInfo</li> <li>LinkedIn Sales Navigator</li> <li>Crunchbase</li> <li>Similar prospecting platforms</li> </ul> Segment prospects by: <ul> <li>Industry</li> <li>Company size</li> <li>Job title</li> <li>Geography</li> <li>Ideal customer profile (ICP)</li> </ul> Verify and clean contact data using: <ul> <li>NeverBounce</li> <li>ZeroBounce</li> <li>Clearout</li> </ul> Maintain organized prospect databases and outreach lists. <strong>Cold email campaign management</strong><br> Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics. <strong>Deliverability & inbox management</strong><br> Manage inbox reputation using platforms such as: <ul> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Mailwarm</li> </ul> Monitor: <ul> <li>Bounce rates</li> <li>Spam scores</li> <li>Sender reputation</li> <li>Inbox health</li> </ul> Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines. <strong>Campaign optimization & reporting</strong><br> Conduct A/B testing on: <ul> <li>Subject lines</li> <li>Messaging</li> <li>CTAs</li> <li>Send times</li> </ul> Track key metrics including: <ul> <li>Open rates</li> <li>Positive reply rates</li> <li>Bounce rates</li> <li>Conversion rates</li> </ul> Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history. <strong>Lead qualification & CRM management</strong><br> Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: <ul> <li>HubSpot</li> <li>Salesforce</li> <li>Zoho CRM</li> <li>Similar CRM platforms</li> </ul> Ensure outreach data remains organized and up to date. <strong>Compliance & best practices</strong><br> Ensure campaigns comply with: <ul> <li>CAN-SPAM</li> <li>GDPR</li> <li>CCPA</li> </ul> Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation. <h4>What makes you a strong fit</h4> <ul> <li>Excellent persuasive and concise writing skills.</li> <li>Strong analytical mindset with a focus on performance improvement.</li> <li>Comfortable using outbound automation and deliverability tools.</li> <li>Organized, proactive, and highly execution-focused.</li> <li>Strong attention to detail.</li> <li>Continuously tests, learns, and optimizes campaign performance.</li> </ul> <h4>Required experience & skills</h4> <strong>Experience</strong><br> 1–2+ years of experience in: <ul> <li>Cold email outreach</li> <li>Outbound lead generation</li> <li>Sales development (SDR)</li> <li>Outbound marketing</li> </ul> <strong>Technical skills</strong><br> Hands-on experience with: <ul> <li>Apollo</li> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Woodpecker</li> <li>Similar outreach platforms</li> </ul> Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication. <strong>Nice-to-have</strong><br> Experience managing large-scale email deliverability.<br> Understanding of: <ul> <li>DNS</li> <li>SPF</li> <li>DKIM</li> <li>DMARC</li> </ul> Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or account executives.<br> Familiarity with outbound automation workflows and CRM integrations. <h4>What a typical day looks like</h4> <ul> <li>Build and refine prospect lists.</li> <li>Launch and monitor outbound email campaigns.</li> <li>Review inbox health and deliverability metrics.</li> <li>Optimize messaging, targeting, and campaign performance.</li> <li>Qualify interested prospects and hand them off to sales.</li> <li>Update CRM records and maintain campaign documentation.</li> </ul> <p>In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>High email open rates.</li> <li>Positive reply and conversation rates.</li> <li>Low bounce rates and strong inbox health.</li> <li>Consistent campaign execution and optimization.</li> <li>Accurate CRM documentation.</li> <li>Growth in qualified outbound pipeline.</li> </ul> <h4>Why join us?</h4> <ul> <li>Own the complete outbound email process from strategy to execution.</li> <li>Work with modern sales engagement and automation tools.</li> <li>Directly influence pipeline growth and revenue generation.</li> <li>Performance-driven environment with measurable impact.</li> <li>Opportunities to grow into: <ul> <li>Senior outbound specialist</li> <li>Sales development team lead</li> <li>Outbound growth manager</li> <li>Revenue operations</li> </ul> </li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Spark Hire intro video (3–5 minutes)</li> <li>Recruiter interview</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer & onboarding</li> </ul> <h4>What happens after you apply</h4> <p>Right after you apply, you’ll receive an invitation to record your intro video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.</p> <p>Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.</p> <p>Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.</p> <h4>Apply now</h4> <p>If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you. Apply today and become a key contributor to building a predictable outbound pipeline.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Surbana Jurong&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </b></p><br><p>Surbana Jurong (SJ) is a leading global urban, infrastructure, and managed services consulting firm, driven by a vision to build cities and shape lives. Headquartered in Singapore, SJ is a diverse collective of experts delivering sustainable and high-impact solutions across the built environment.</p><br><p><b>Role Overview</b></p><br><p>We are seeking an <u>Omani HSE Specialist</u> to support design review and site supervision activities for major projects. The role will focus on ensuring compliance with HSE standards, reviewing safety requirements, and monitoring site activities to maintain a safe working environment.</p><br><p><b><u>Key Responsibilities</u></b></p><br><ul><li><p>Conduct HSE design reviews and provide safety input during project development.</p><br></li><li><p>Perform site supervision and monitor compliance with HSE requirements.</p><br></li><li><p>Carry out safety inspections, audits, and risk assessments.</p><br></li><li><p>Review contractor HSE plans, method statements, and safety procedures.</p><br></li><li><p>Identify hazards and recommend corrective and preventive actions.</p><br></li><li><p>Prepare HSE reports and support project teams in maintaining safe work practices.</p><br></li></ul><p><b><u>Requirements</u></b></p><br><ul><li><p>Omani National with preferably 20 years of HSE experience.</p><br></li><li><p>Experience in HSE design review and site supervision for major projects.</p><br></li><li><p>Strong knowledge of HSE standards, regulations, and safety management systems.</p><br></li><li><p>Proven experience in site inspections, audits, and risk assessments.</p><br></li><li><p>Good understanding of construction and project safety requirements.</p><br></li><li><p>Relevant HSE certifications and strong communication skills.</p><br></li></ul><p><b>How to Apply</b></p><br><p>Please submit your application through our official careers portal. Click on the “Apply Now” button below and follow the instructions.</p><br><p><b>Note:</b> Recruitment for this role is being managed internally. Unsolicited CVs from agencies will not be considered.</p><br><p>At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Oman </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><u><span>Purpose:</span></u></b></p><br><p><span>To support the Financial Controlling function by&nbsp;assisting&nbsp;in reporting, analysis, and closing activities, ensuring&nbsp;timely&nbsp;and&nbsp;accurate&nbsp;financial information for management decision-making. Follows company’s KPIs and makes sure control points are working correctly. </span></p><br><p><b><u>Summary of the Job Role:</u></b></p><br><p>The Junior Controlling Specialist supports financial planning and analysis activities, including budgeting, forecasting, reporting, and internal control. The role focuses on&nbsp;assisting&nbsp;Business controllers and&nbsp;maintaining&nbsp;data accuracy</p><br><p><u><b>Key Deliverables:</b></u></p><br><ul><li>Support a standardized month-end closing process and ensure data accuracy</li><li>Assit in reporting forecasts and actuals for the internal team and submission to stakeholders, and fulfill other external reporting requirements</li><li>Support in preparation of monthly management reports/ presentations in line with the internal requirements, delivering the reports through the (new) templates and worksheets circulated by HQ</li><li>Ability to compare actual and expected results, to understand and report variances. Providing analysis and comments when needed.</li><li>Ensuring effective collaboration of accurate and timely information for the relevant reporting process.</li><li>Working closely with R&amp;D and commercial team for the quotations and able to learn &amp; use CA program</li><li>Assit in the preparation, review, and submission of the annual budgets to stakeholders</li><li>Participate in sustainability / ESG-related activities including verification of records&nbsp;</li><li>Participate in perpetual inventory counting and support reconciliation activities&nbsp;</li><li>Ability for developing and implementing new reporting requirements</li><li>Taking an active role in ad hoc requests and requirements</li><li>Takes initiatives and acts for the areas that should be improved.</li><li>Adapt to flexible working hours when necessary</li><li>Being result and output oriented</li></ul><p><b><u>Qualifications</u></b><b>:</b></p><br><ul><li>Bachelor’s degree in Finance, Business Administration, or equivalent.</li></ul><p><b><u>Skills/Knowledge</u></b><b>:</b></p><br><ul><li>Having analytical thinking skills, able to establish cause-effect relationships between numbers.</li><li>A curious and persistent personality with a “can-do” attitude and “hands-on” mentality.</li><li>Data driven and detail-oriented approach and able to translate data into insights and actions.</li><li>Proactively looks for and proposes improvements in the procedures, analyses and working methods used in the organization.</li><li>Willing to learn and ambitious.</li><li>Giving importance to self-development in line with career goals.</li><li>Cost accounting background.</li><li>Advanced skills in Microsoft Excel.</li><li>SAP FI-CO knowledge.</li></ul><p><b><u>Experience</u></b><b>:</b></p><br><p>2+ years’ experience in finance + Audit experience is a plus.</p><br><p><b><u><span>Business Understanding</span></u></b><b><span>:</span></b></p><br><ul><li><span>Knowledge of Controlling &amp; Accountingprinciples.</span></li><li><span>Advanced knowledge about the operation of manufacturing units.</span></li></ul><p><i><span>Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&amp;I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. </span></i></p><br><p><br><i><span>All Managers and HRs in Prysmian are responsible for ensuring DE&amp;I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.</span></i></p><br><p><i>Visit our DE&amp;I Page to</i><i> learn more about Prysmian's commitments.</i></p><br><p>Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.</p><br> </div>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a cold email outreach specialist to generate qualified sales opportunities through strategic outbound email campaigns.</p> <p>This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.</p> <p>Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.</p> <p>If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.</p> <h4>What you’ll own</h4> <strong>Prospect research & list building</strong><br> Build highly targeted prospect lists using: <ul> <li>Apollo</li> <li>ZoomInfo</li> <li>LinkedIn Sales Navigator</li> <li>Crunchbase</li> <li>Similar prospecting platforms</li> </ul> Segment prospects by: <ul> <li>Industry</li> <li>Company size</li> <li>Job title</li> <li>Geography</li> <li>Ideal customer profile (ICP)</li> </ul> Verify and clean contact data using: <ul> <li>NeverBounce</li> <li>ZeroBounce</li> <li>Clearout</li> </ul> Maintain organized prospect databases and outreach lists. <strong>Cold email campaign management</strong><br> Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics. <strong>Deliverability & inbox management</strong><br> Manage inbox reputation using platforms such as: <ul> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Mailwarm</li> </ul> Monitor: <ul> <li>Bounce rates</li> <li>Spam scores</li> <li>Sender reputation</li> <li>Inbox health</li> </ul> Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines. <strong>Campaign optimization & reporting</strong><br> Conduct A/B testing on: <ul> <li>Subject lines</li> <li>Messaging</li> <li>CTAs</li> <li>Send times</li> </ul> Track key metrics including: <ul> <li>Open rates</li> <li>Positive reply rates</li> <li>Bounce rates</li> <li>Conversion rates</li> </ul> Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history. <strong>Lead qualification & CRM management</strong><br> Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: <ul> <li>HubSpot</li> <li>Salesforce</li> <li>Zoho CRM</li> <li>Similar CRM platforms</li> </ul> Ensure outreach data remains organized and up to date. <strong>Compliance & best practices</strong><br> Ensure campaigns comply with: <ul> <li>CAN-SPAM</li> <li>GDPR</li> <li>CCPA</li> </ul> Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation. <h4>What makes you a strong fit</h4> <ul> <li>Excellent persuasive and concise writing skills.</li> <li>Strong analytical mindset with a focus on performance improvement.</li> <li>Comfortable using outbound automation and deliverability tools.</li> <li>Organized, proactive, and highly execution-focused.</li> <li>Strong attention to detail.</li> <li>Continuously tests, learns, and optimizes campaign performance.</li> </ul> <h4>Required experience & skills</h4> <strong>Experience</strong><br> 1–2+ years of experience in: <ul> <li>Cold email outreach</li> <li>Outbound lead generation</li> <li>Sales development (SDR)</li> <li>Outbound marketing</li> </ul> <strong>Technical skills</strong><br> Hands-on experience with: <ul> <li>Apollo</li> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Woodpecker</li> <li>Similar outreach platforms</li> </ul> Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication. <strong>Nice-to-have</strong><br> Experience managing large-scale email deliverability.<br> Understanding of: <ul> <li>DNS</li> <li>SPF</li> <li>DKIM</li> <li>DMARC</li> </ul> Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or account executives.<br> Familiarity with outbound automation workflows and CRM integrations. <h4>What a typical day looks like</h4> <ul> <li>Build and refine prospect lists.</li> <li>Launch and monitor outbound email campaigns.</li> <li>Review inbox health and deliverability metrics.</li> <li>Optimize messaging, targeting, and campaign performance.</li> <li>Qualify interested prospects and hand them off to sales.</li> <li>Update CRM records and maintain campaign documentation.</li> </ul> <p>In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>High email open rates.</li> <li>Positive reply and conversation rates.</li> <li>Low bounce rates and strong inbox health.</li> <li>Consistent campaign execution and optimization.</li> <li>Accurate CRM documentation.</li> <li>Growth in qualified outbound pipeline.</li> </ul> <h4>Why join us?</h4> <ul> <li>Own the complete outbound email process from strategy to execution.</li> <li>Work with modern sales engagement and automation tools.</li> <li>Directly influence pipeline growth and revenue generation.</li> <li>Performance-driven environment with measurable impact.</li> <li>Opportunities to grow into: <ul> <li>Senior outbound specialist</li> <li>Sales development team lead</li> <li>Outbound growth manager</li> <li>Revenue operations</li> </ul> </li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Spark Hire intro video (3–5 minutes)</li> <li>Recruiter interview</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer & onboarding</li> </ul> <h4>What happens after you apply</h4> <p>Right after you apply, you’ll receive an invitation to record your intro video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.</p> <p>Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.</p> <p>Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.</p> <h4>Apply now</h4> <p>If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you. Apply today and become a key contributor to building a predictable outbound pipeline.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>