Information Systems Jobs in Oman

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.</span></p><br><br><p><span>We are seeking a talented individual to join our team at Marsh Oman. This role will be based in Muscat.</span></p><br><br><br><p><b><span>What is in it for you?</span></b></p><br><br><ul><li><p><span>Great team environment with energetic and supportive colleagues</span></p><br><br></li><li><p><span>Work-life balance</span></p><br><br></li><li><p><span>Professional environment where your career path is supported and really matters in our global organization</span></p><br><br></li></ul><br><p><span>As a client executive, you will play a key role in delivering tailored risk solutions and supporting client success. This position offers an exciting opportunity to work closely with industry professionals, leveraging your analytical skills to make a meaningful impact in the insurance and risk management landscape.</span></p><br><br><br><p><span><b>We will count on you to:</b></span></p><br><br><ul><li><p><span>Analyze client data and compile research results using spreadsheets, company databases and other computer systems to help with the development of client solutions.</span></p><br><br></li><li><p><span>Write research reports for assigned accounts, highlighting their business risks to assist the broker.</span></p><br><br></li><li><p><span>Cultivate a thorough understanding of markets to better assist the Broker.</span></p><br><br></li><li><p><span>Support negotiation activities with carriers and secure and compare submissions to provide the best service to clients.</span></p><br><br></li><li><p><span>Participate in the analysis of clients’ existing programs and requirements by reviewing current policies and formulating recommendations for customized risk solutions to assist the broker in developing client solutions.</span></p><br><br></li><li><p><span>Assist team members with the development of underwriting specifications and preparation of proposal presentations for existing and prospective clients.</span></p><br><br></li><li><p><span>Attend client meetings as a part of the team to learn more about the business and better assist clients and brokers.</span></p><br><br></li></ul><br><p><span><b>What you need to have:&nbsp;</b></span></p><br><br><ul><li><p><span>An educational background in Finance, Accounting or Risk Management.</span></p><br><br></li><li><p><span>A fresh graduate</span></p><br><br></li><li><p><span>You are an Omani national</span></p><br><br></li></ul><br><p><span><b>What makes you stand out?</b></span></p><br><br><ul><li><p><span>Excellent communication and presentation skills</span></p><br><br></li><li><p><span>Strong knowledge in MS Suite</span></p><br><br></li><li><p><span>Ability to manage multiple projects and priorities effectively.</span></p><br><br></li></ul><br><p><span><b>Why join our team:</b></span></p><br><br><ul><li><p><span>We help you be your best through professional development opportunities, interesting work and supportive leaders.</span></p><br><br></li><li><p><span>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.</span></p><br><br></li><li><p><span>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.</span></p><br><br></li></ul><br><p> Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.<br>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.<br>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.<br></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.</p><p>Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Ensures compliance with food handling and sanitation standards. Performs all duties of kitchen managers and employees as necessary. Recognizes superior quality products, presentations and flavor. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Operates and maintains all department equipment and reports malfunctions. Checks the quality of raw and cooked food products to ensure that standards are met.</p><p>Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures property policies are administered fairly and consistently. Communicates performance expectations in accordance with job descriptions for each position. Recognizes success performance and produces desired results.</p><p>Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints.</p><p>Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures.</p><p>Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p></section>

<p><h4>Qualifications & Experience</h4> <p><strong>Qualification:</strong> Engineering degree in Mechanical Engineering.</p> <p><strong>Experience:</strong> Minimum 12 years' experience as Rotating Engineer in the oil and gas industry.</p> <p>Experience as Rotating Engineer in projects involving gas turbines and compressors.</p> <p>Strong leadership skills and good communication skills.</p> <p>Good analytical skills.</p> <p>Familiarity with Total general specifications is a plus, along with relevant codes and standards.</p> <p><strong>Language:</strong> Fluent English.</p> <p>Ability to work on projects in a complex and multicultural environment.</p> <h4>Activities</h4> <ul> <li>Identify Rotating Engineering technical decisions to be made. Define and manage a clear way forward for these decisions and report to the Package Manager.</li> <li>Work with the weight control engineer and engineering team to ensure close weight monitoring and control.</li> <li>Ensure close coordination with other disciplines on all engineering, constructability, and operational matters.</li> <li>Ensure that relevant feedback and lessons learned from previous similar projects are considered.</li> <li>Support fabrication and construction engineering by reviewing engineering documents, approving modifications, reviewing non-conformities, and assisting in closure of punch lists.</li> <li>Support the construction group by ensuring all mechanical rotating equipment and its auxiliaries are installed correctly as per standards, properly supported, aligned, and leveled according to design requirements.</li> <li>Support expediting closure of punch lists by following up with relevant parties from the contractor and/or vendor.</li> <li>Support the project during installation and hookup stages by reviewing and approving work packs and reviewing red marks.</li> <li>Ensure closure of mechanical rotating engineering dossiers consisting of contractor and vendor deliverables in a timely manner as per project requirements.</li> <li>Ensure project documents related to the Mechanical Rotating Engineering discipline are reviewed and commented on in a timely manner and in accordance with company standards, project specifications, and contractual requirements.</li> <li>Coordinate and issue project responses to contractors' and vendors' requests on engineering design clarifications and technical query reports (TQR).</li> <li>Identify potential deviations and derogations to the company and assist in preparation of deviation packages.</li> <li>Review and approve deviation and concession requests from contractors and/or vendors, aligned with the company Technical Referential Person (TRP).</li> <li>Consult the Engineering & Construction department to process derogation requests and interface with relevant TRPs to secure needed approvals.</li> <li>Review and expedite final project documentation including final dossiers and as-built drawings.</li> <li>Support the commissioning execution phase related to the rotating equipment and package.</li> <li>Follow the execution of mechanical commissioning activities to achieve commissioning schedule completion targets.</li> <li>Supervise commissioning execution to ensure all technical and contractual information is properly recorded, collected, and available for inspection and reference as required by law, regulations, and company policies.</li> <li>Control and follow up on vendors' commissioning scope of work activities such as site acceptance tests (SAT), operational test procedures (OTP), document updates, closing of punch lists, and reporting.</li> </ul></p><p></p>

<p><h4>Qualifications & Experience</h4> <p><strong>Qualification:</strong> Engineering degree in Mechanical Engineering.</p> <p><strong>Experience:</strong> Minimum 12 years' experience as Rotating Engineer in the oil and gas industry.</p> <p>Experience as Rotating Engineer in projects involving gas turbines and compressors.</p> <p>Strong leadership skills and good communication skills.</p> <p>Good analytical skills.</p> <p>Familiarity with Total general specifications is a plus, along with relevant codes and standards.</p> <p><strong>Language:</strong> Fluent English.</p> <p>Ability to work on projects in a complex and multicultural environment.</p> <h4>Activities</h4> <ul> <li>Identify Rotating Engineering technical decisions to be made. Define and manage a clear way forward for these decisions and report to the Package Manager.</li> <li>Work with the weight control engineer and engineering team to ensure close weight monitoring and control.</li> <li>Ensure close coordination with other disciplines on all engineering, constructability, and operational matters.</li> <li>Ensure that relevant feedback and lessons learned from previous similar projects are considered.</li> <li>Support fabrication and construction engineering by reviewing engineering documents, approving modifications, reviewing non-conformities, and assisting in closure of punch lists.</li> <li>Support the construction group by ensuring all mechanical rotating equipment and its auxiliaries are installed correctly as per standards, properly supported, aligned, and leveled according to design requirements.</li> <li>Support expediting closure of punch lists by following up with relevant parties from the contractor and/or vendor.</li> <li>Support the project during installation and hookup stages by reviewing and approving work packs and reviewing red marks.</li> <li>Ensure closure of mechanical rotating engineering dossiers consisting of contractor and vendor deliverables in a timely manner as per project requirements.</li> <li>Ensure project documents related to the Mechanical Rotating Engineering discipline are reviewed and commented on in a timely manner and in accordance with company standards, project specifications, and contractual requirements.</li> <li>Coordinate and issue project responses to contractors' and vendors' requests on engineering design clarifications and technical query reports (TQR).</li> <li>Identify potential deviations and derogations to the company and assist in preparation of deviation packages.</li> <li>Review and approve deviation and concession requests from contractors and/or vendors, aligned with the company Technical Referential Person (TRP).</li> <li>Consult the Engineering & Construction department to process derogation requests and interface with relevant TRPs to secure needed approvals.</li> <li>Review and expedite final project documentation including final dossiers and as-built drawings.</li> <li>Support the commissioning execution phase related to the rotating equipment and package.</li> <li>Follow the execution of mechanical commissioning activities to achieve commissioning schedule completion targets.</li> <li>Supervise commissioning execution to ensure all technical and contractual information is properly recorded, collected, and available for inspection and reference as required by law, regulations, and company policies.</li> <li>Control and follow up on vendors' commissioning scope of work activities such as site acceptance tests (SAT), operational test procedures (OTP), document updates, closing of punch lists, and reporting.</li> </ul></p><p></p>

<p><h4>About Deloitte:</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our purpose:</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <h4>Our shared values guide the way we behave to make a positive, enduring impact:</h4> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Audit & Assurance | Associate</h4> <p>During your tenure as an Associate in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Demonstrates an appreciation of the importance of addressing specific audit and risk advisory priorities in line with explicit stakeholder requirements.</li> <li>Have knowledge of relevant accounting standards applicable to the entity and perform risk assessment procedures to provide a basis for the identification and assessments of the risks of material misstatement.</li> <li>Delivery of high-quality audits via a number of enablers like Global Audit Imperatives, methodology, content, guidance, learning and other tools.</li> <li>Formulate reasonable judgements and conclusions in order to deliver informative and timely outputs.</li> <li>Compliance with auditing and accounting standards, relevant laws and regulations (including specific local laws and regulations), ethical standards, independence requirements and the audit firm's quality control procedures.</li> </ul> <h4>Leadership capabilities:</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications:</h4> <ul> <li>Degree in accounting, auditing or related field</li> <li>Relevant work experience (e.g. internships, summer positions, school jobs)</li> <li>Demonstrated leadership, problem solving, and strong verbal and written communication skills</li> <li>Ability to prioritize tasks and work on multiple assignments</li> <li>Ability to work both independently and as part of a team with professionals at all levels</li> <li>Fluent in English (reading, speaking and writing). Preference will be given to bilingual candidates (Arabic/English).</li> </ul> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p></p><p></p>

<p><h4>About Deloitte:</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our purpose:</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <h4>Our shared values guide the way we behave to make a positive, enduring impact:</h4> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Audit & Assurance | Associate</h4> <p>During your tenure as an Associate in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Demonstrates an appreciation of the importance of addressing specific audit and risk advisory priorities in line with explicit stakeholder requirements.</li> <li>Have knowledge of relevant accounting standards applicable to the entity and perform risk assessment procedures to provide a basis for the identification and assessments of the risks of material misstatement.</li> <li>Delivery of high-quality audits via a number of enablers like Global Audit Imperatives, methodology, content, guidance, learning and other tools.</li> <li>Formulate reasonable judgements and conclusions in order to deliver informative and timely outputs.</li> <li>Compliance with auditing and accounting standards, relevant laws and regulations (including specific local laws and regulations), ethical standards, independence requirements and the audit firm's quality control procedures.</li> </ul> <h4>Leadership capabilities:</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications:</h4> <ul> <li>Degree in accounting, auditing or related field</li> <li>Relevant work experience (e.g. internships, summer positions, school jobs)</li> <li>Demonstrated leadership, problem solving, and strong verbal and written communication skills</li> <li>Ability to prioritize tasks and work on multiple assignments</li> <li>Ability to work both independently and as part of a team with professionals at all levels</li> <li>Fluent in English (reading, speaking and writing). Preference will be given to bilingual candidates (Arabic/English).</li> </ul> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>About NCR Atleos</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p>NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.</p><br><b>Role Summary</b><p>The Sales Account Executive is responsible for driving revenue growth by managing client relationships, identifying new business opportunities, and closing sales. The role involves working closely with existing customers while also expanding the company’s client base across Oman.</p><br><b>Key Responsibilities</b><b>Sales &amp; Business Development</b><ul><li>Identify and pursue new sales opportunities within assigned territory or industry</li><li>Generate leads through networking, referrals, and market research</li><li>Conduct client meetings, presentations, and product demonstrations</li><li>Develop and deliver compelling sales proposals and negotiations</li><li>Achieve monthly and annual sales targets</li></ul><b>Account Management</b><ul><li>Build and maintain strong relationships with existing clients</li><li>Act as the main point of contact for customer needs and queries</li><li>Monitor client satisfaction and ensure high retention rates</li><li>Identify upsell and cross-sell opportunities within accounts</li></ul><b>Market &amp; Industry Awareness</b><ul><li>Track market trends, competitor activity, and customer needs in Oman</li><li>Provide feedback to management to refine sales strategies and offerings</li><li>Maintain knowledge of products/services and industry developments</li></ul><b>Sales Reporting &amp; Administration</b><ul><li>Maintain accurate records in CRM systems</li><li>Prepare sales reports, forecasts, and pipeline updates</li><li>Ensure timely follow-ups and deal closures</li></ul><b>Requirements</b><b>Education</b><ul><li>Bachelor’s degree in Business, Marketing, or related field (preferred)</li></ul><b>Experience</b><ul><li>3–7 years of B2B sales experience (industry-specific experience may be required)</li><li>Proven track record of meeting or exceeding sales targets</li><li>Experience in the Oman or GCC market is a strong advantage</li></ul><b>Skills</b><ul><li>Strong negotiation and closing skills</li><li>Excellent communication and relationship-building abilities</li><li>Ability to work independently and manage a sales pipeline</li><li>Commercial awareness and customer-focused mindset</li><li>Proficiency in CRM tools (e.g., Salesforce, HubSpot, Dynamics)</li></ul><b>Language</b><ul><li>Fluent in English</li><li>Arabic is a plus (often preferred in Oman roles)</li></ul><p>#Li-GB2 #Li-Hybrid</p><br><br><p>Offers of employment are conditional upon passage of screening criteria applicable to the job.</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>EEO Statement</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br>NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</p><br><p><br><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Statement to Third Party Agencies</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p><span>To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <p> <strong>Job purpose </strong> </p> <p>Analyses and executes the full contracts cycle for various services including but not limited to contract preparation, tender specifications, business demands, technical and commercial standards to meet end user s timelines and in accordance with the agreed SLA s. </p> <p> </p> <p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p> <p> <strong>Main tasks and responsibilities</strong> </p> <ul> <li>Responsible for executing the complete tendering process via compiling a tender evaluation plan with consultations with contract owner, provide commercial guidance, bidders selection, prepare bid documents, prequalification documents, bid evaluations, contract negotiations and contractor selection related to services acquired by various end users within OQ SAOC.</li> <li>Assist in the development of pre and post contracting strategies, plans and tactics in collaboration with end user department.</li> <li>Coordinate with other team members to collect all Contracts. Check the synergy between them and unify the common ones before start tendering processes.</li> <li>Prepare submissions for functional review and recommendations to the tender committee. </li> <li>Perform the development of tender specifications for Contracts in-line with business expectations, risk perspective and applicable laws. </li> <li>Draft contracts and commercial terms and conditions to best serve and protect the company interests (includes technical recommendations). </li> <li>Respond to all clarification requests during tendering period. </li> <li>Assist in pre-award and post award contract management, including change management, insurance issues, claims mitigation &amp; settlement and contracts close out. This includes escalation of disputes whenever required with support of Legal.</li> <li>Ensure effective documentation of contracts documents.</li> <li>Conduct negotiations with vendors to realize the total economic value to the company considering quality and cost.</li> <li>Support tendering activities and contract management activities in alignment with the organization's policy and code of ethics to ensure the right contracts are in place to deliver value to internal customers.</li> <li>Periodic visits to the work site(s) as and when required.</li> <li>Build and maintain relationship with suppliers within the region to ensure positive, constructive and cost-effective commercial agreements for the company.</li> <li>Monitor market trends and provide accurate supply information to internal customers. </li> <li>Continuously update the tracking tool with the latest tendering / contracts information and details. </li> <li>Maintain HSE as a priority through compliance with HSE rules. Ensure that all contracts are fully compliance with company HSE policies. </li> <li>Collaborate with the ICV team to ensure that In Country Value (ICV) are in place wherever it s applicable.</li> <li>Report on contract specific indicators and KPI s to relevant stakeholders.</li> <li>Execute Vendor selection and approval for pre-award activities. </li> <li>Contract compliance for contracts including the monitoring of SLAs with vendors and ensure contractual obligations are met. </li> <li>Support stakeholders by giving advice on claims for early resolution</li> <li>Troubleshoot all vendor problems and present to management as required.</li> <li>Execute insurance certificate for Contracts where applicable, </li> <li>Execute the performance bond management or insurance indemnity.</li> <li>Identify areas of improvement in Procurement process implementation in general, contracts management and value identification and realization and actively participate in meetings with customers and contracts' related workshops to keep track of all the processes and drive improvements.</li> </ul> <p> <strong>Key interactions</strong> </p> <p> <strong>Internal:</strong> OQ SAOC Streams, Tender Committee(s)</p> <p> <strong>External</strong>: Staffing specialized Contractors, Vendors &amp; Suppliers, government bodies</p> <p> <strong>Notable Working Conditions. </strong>Office environment, intensive computer screen use, sporadic visits to operation site, traveling, when possible and needed.</p> <p> <strong>Education requirements</strong> </p> <p>A minimum qualification is a bachelor s degree in engineering, Supply Chain, Production Operations Management, or equivalent.</p> <p> <strong>Language</strong> </p> <p> </p> <p>Excellent knowledge of written, read, and spoken English (required) </p> <p> </p> <p> <strong>Background and experience</strong> </p> <p> <strong>Competencies and skills</strong> </p> <ul> <li>A minimum 6-8 years relevant experience in similar role</li> <li>Deep understanding of tender law and tender procedures. </li> <li>Working knowledge of Microsoft, Excel, Power Point, Word and ERP systems.</li> <li>Oil and Gas / Energy industry experience essential</li> <li>Procurement, inventory, supply chain qualifications are an added advantage. </li> <li>Strong analytical and forecasting skills</li> </ul> <p> <u>Soft: </u> </p> <p>Attention to detail and high level of accuracy.</p> <p>Able to lead discussions credibly and effectively negotiate claims resolutions.</p> <p>Previous experience working with a diversified workforce, with good people skills</p> <p>Well developed intellectual capacity and ability to communicate and contribute in open forum with management are essential.</p> <p>Highly organized, detail-oriented and able to work independently. </p> <p>Strong Communication skills (including verbal and written).</p> <p>Analytical and problem solving skills.</p> <p> </p> <p> <u>Technical: </u> </p> <ul> <li>Very good knowledge in using PC software.</li> <li>Excellent business and technical report writing skills</li> <li>Deep working understanding of supply chain management and operations</li> <li>Tendering planning skills.</li> </ul> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide Performance Management and Talent Management support services across the organization, acting as an accountable resource for the design, implementation, and continuous improvement of performance and talent processes.</p><p>Organizes and controls end-to-end performance management processes, including goal setting, performance reviews, KPI frameworks, and calibration, ensuring clarity of individual contributions and alignment with corporate objectives.</p><p>Supports wider Talent Management initiatives, including Learning &amp; Development, Competency Assurance, Succession Planning, and Talent Reviews, to strengthen organizational capability and leadership pipeline.</p><p>Ensures alignment of performance outcomes with rewards, development, and workforce planning, contributing to building a high-performance culture and long-term business sustainability.</p><p>The position operates in accordance with organizational strategy, policies, governance standards, and best international HR practices.</p><strong>Main tasks and responsibilities</strong><p>Organizes and controls the end-to-end performance management cycle, including goal setting, mid-year reviews, annual appraisals, and calibration processes in line with the approved performance management framework.</p><p>Plans and executes implementation of performance frameworks (KPIs/OKRs), ensuring alignment with corporate strategy and business objectives.</p><p>Ensures clarity, consistency, and fairness in performance evaluations across departments.</p><p>Facilitates performance calibration sessions to ensure equitable rating distributions and objectivity.</p><p>Develops and maintains performance management policies, guidelines, reports and tools.</p><p>Supports the cascading of corporate objectives into departmental and individual goals.</p><p>Monitors quality of goal setting and ensures alignment with strategic priorities.</p><p>Analyzes performance data and produces reports, dashboards, and insights for leadership decision-making.</p><p>Identifies trends, gaps, and risks in workforce performance and recommends improvement actions.</p><p>Provides guidance and coaching to managers on effective performance management, feedback conversations, and handling underperformance.</p><p>Supports development and tracking of Performance Improvement Plans (PIPs).</p><p>Promote continuous improvement of the performance management cycle through periodic reviews, stakeholder feedback, and adoption of best practices to enhance process efficiency and effectiveness.</p><p>Supports Talent Review processes, including identification of high-potential employees and critical roles.</p><p>Contributes to the design and execution of Succession Planning frameworks and talent pipelines.</p><p>Collaborates with Learning &amp; Development to align performance outcomes with development plans.</p><p>Assists in competency framework design, assessment, and gap analysis.</p><p>Supports leadership development and capability-building initiatives.</p><p>Manages performance management systems (e.g., SAP SuccessFactors, Oracle, Workday) ensuring data integrity and user adoption.</p><p>Ensures compliance with internal policies, audit requirements, and applicable regulations.</p><strong>Key interactions</strong><p>Internal: Liaise with colleagues and stakeholders for day-to-day work.</p><p>External: Acts as liaison between clients, vendors, and consultants, and main stakeholders.</p><strong>Notable Working Conditions</strong>. Office environment and Filed operations Moderate to intensive computer screen use.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><strong>Education requirements</strong></p><p>Bachelor s degree in human resource, Administration, or related field</p><p>Master or Post-graduate coursework. in a related discipline (preferred)</p><p><strong>Language requirements</strong> Excellent knowledge of written, read, and spoken English (required)</p><strong>Background and experience</strong><p><strong>Competencies and skills</strong></p><p>Degree Bachelor Years of Experiance 8+ years of relevant experience</p><p>(preferred) Oil &amp; Energy experience (greenfield petrochemical plant operations and infrastructure)</p><p>Experience with various HR functions, including:</p><p>Talent Management:</p><p>Learning and Development:</p><p>Succession Planning</p><p>Training programs</p><p>Performance Management</p><p>Detailed-oriented with excellent organizing and planning skills.</p><p>Ability to establish and maintain effective working relations with people in a multi-cultural environment</p><p>Ability to work on own initiative</p><p>Good communication skills &amp; interpersonal skills.</p><p>Ability to be flexible, motivated, resourceful, and organized to work in a multi-functional role</p><p>Builds expert knowledge in our organization and conveys knowledge to others</p><strong>Technical:</strong><p>Computer literate with expertise in MS Office.</p><p>Performance Management</p><p>Talent Management:</p><p>Learning and Development:</p><p>Succession Planning</p><p>Training programs</p><p></p></section>

<p>Electrical Maintenance: Carry out required daily electrical maintenance work and routine preventative electrical maintenance work according to set schedule and ACWA NOMAC procedures to facilitate continuous operations. Monitor the physical condition of all equipment in assigned plant and report non-conformances to Electrical Engineer / Electrical Supervisor to facilitate effective maintenance of all ACWA NOMAC facilities as per set Quality/ HSE standards. Respond to electrical failures and implement corrective actions in adherence with procedures and guidelines to reduce downtime and maximize functionality of equipment. Trouble shoot using necessary tools which include diagnosis, repairing and testing circuit or wiring faults; locating faults in cables to validate that all connection points and cables are capable of withstanding capacity voltages. Diagnose causes of electrical malfunction or failure of operational equipment such as transformers, motors, relays, switches and control and monitoring devices and take corrective measures in collaboration with Electrical Engineer / Electrical Supervisor. Read and understand technical manuals, wiring diagrams etc., and apply the knowledge to carry out maintenance and troubleshooting tasks, to prepare for the electrical maintenance to equipment in the assigned area. Align, adjust and calibrate equipment according to specifications and to maintain records of repairs, calibrations and tests Documentation : Update the maintenance logbook and record details of work carried out including defaults, problems, various findings and conditions of all equipment to ensure timely availability of information and organised referencing. Continuous Improvement : Contribute in the identification and implementation of change initiatives, programmes and projects in line with the organisation s standards. Policies, Processes, Systems &amp; Procedures Adhere to all relevant organisational and departmental policies, processes, standard maintenance procedures and instructions so that work is carried out to the required standard and in a consistent manner. Health, Safety, Security &amp; Environment Adhere to all relevant health, safety, security and environmental procedures, instructions and controls so that the safety of employees and environmental compliance can be guaranteed. Related Assignments Perform any other duties which the line manager may require to be carried out.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications: A technical certificate / Associate s Diploma in Electrical maintenance. Minimum Experience: 3-5 years experience in electrical maintenance as a technician in installation, maintenance and repair of electrical equipment and installations in a plant environment. Skills: Practical Knowledge of relevant plant equipment Awareness of HSE &amp; quality standards Team work and effective collaboration skills ISO awareness/working knowledge is preferred</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a highly motivated Market Data Specialist to join our client's IT team in Muscat.<br> This role is responsible for managing, governing, and optimising the Bank’s market data services across all business units.<br> You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements.<br> This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.<br> Key Responsibilities Market Data Vendor &amp; Contract Management Act as the primary relationship owner for global market data vendors (e.<br>g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers) Manage vendor contracts, renewals, amendments, and licensing agreements Oversee subscriptions, user access, entitlements, and permissions Data Quality, Compliance &amp; Governance Monitor and ensure the integrity, availability, and accuracy of market data Ensure compliance with vendor licensing terms and usage policies Track user consumption and proactively align usage with entitled services Support and coordinate vendor audits and remediation activities Identify opportunities to optimise costs and licensing structures Platform &amp; Feed Management Administer enterprise market data platforms (e.<br>g. Bloomberg B-PIPE, BDL, Refinitiv EMS) Lead onboarding of new data feeds and services in collaboration with internal teams and vendors Produce and maintain accurate usage and compliance reporting Controls &amp; Optimisation Conduct periodic reviews and recertification of market data services Identify unused or underutilised subscriptions and implement optimisation plans Drive continuous improvement in data governance and cost efficiency Projects &amp; Documentation Support key technology and transformation initiatives (CTB/RTB), including system implementations Maintain clear documentation, knowledge base materials, and user guidance for market data services Contract until the end of the year.<br> Salary to be discussed.<br> Bachelor's degree in Finance, Economics, Banking, Mathematics, Statistics, Computer Science, Information Systems, Data Analytics, or a related discipline.<br> Postgraduate qualification in Finance, Financial Engineering, or Data Analytics is an advantage.<br> Minimum 4 years of relevant experience in market data, financial markets, or banking IT.<br> Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.<br> Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.<br> Demonstrated experience in large-scale IT projects and system implementations is an advantage.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div> <strong>About Bosta: <br> <br> </strong> </div> <div>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. </div> <div> </div> <div>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.</div> </div> <div> <div> Job Description: <div> <div> <div> Fulfill workforce hiring for assigned hubs/sorting locations as per the plan and be agile to meet Operations Peaks and spikes.<br> Coordinate with the central workforce team and comply with the approved vendors they provide to ensure timely hiring and workforce availability.<br> Oversee onboarding, system registration, deployment, and offboarding processes for employees.<br> Act as the main Workforce contact for Hub Managers on daily workforce and employee matters.<br> Handle employee relations issues, complaints, disciplinary cases, and workplace investigations.<br> Ensure compliance with company policies, labor regulations, and workforce procedures across assigned sites.<br> Monitor vendor workforce performance, attendance, discipline, and compliance standards.<br> Conduct workforce audits and maintain accurate employee records and HR documentation.<br> Track and provide workforce metrics including hiring status, turnover, absenteeism, and disciplinary trends.<br> Escalate operational workforce risks and recommend corrective actions when needed.</div> </div> </div> </div> </div> <div> <div> Job Qualifications: <div> <div> <div> <ul> <li>Bachelor s degree in Business Administration, Human Resources, or a related field</li> <li>1 3 years of experience in HR operations, recruitment coordination, or outsourced workforce in high labor industries.</li> <li>Proficiency in Excel and ability to work with workforce tracking systems </li> <li>Strong coordination and stakeholder management skills, especially with Operations teams </li> <li>Good analytical skills with ability to track and report headcount, attendance, and vendor performance </li> <li>High level of organization, responsiveness, and ability to work under pressure in fast-paced environments</li> </ul> </div> </div> </div> </div> </div> <div> <div> <div>Thank you for considering Bosta as your next career step. We value every application we receive, and our selection process is designed to ensure the best fit for both our team and our candidates. We appreciate your patience throughout the process</div> </div> </div> <div> <div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div> </div></div></section>

<p>The Team Leader, IT Network &amp; Infrastructure is responsible for leading and governing IT Infrastructure, IT Network, and IT Service Desk functions, ensuring secure, reliable, and high-performing enterprise IT services across on-premises, cloud, and hybrid environments. The role drives availability, scalability, and disaster recovery readiness while ensuring efficient end-user support, seamless connectivity, and continuity of business-critical operations.</p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Infrastructure &amp; Cloud:</strong></p><p>Lead the architecture, design, and operations of enterprise infrastructure across on-premises, cloud, and hybrid environments, ensuring scalability, security, high availability, and disaster recovery readiness.</p><p><strong>Identity &amp; Security:</strong></p><p>Oversee identity and access management (AD, Azure AD/Entra ID), ensuring secure, compliant access control and governance across all platforms.</p><p><strong>Virtualization &amp; Data Center:</strong></p><p>Manage compute, virtualization (VMware), storage, and data center technologies, including capacity planning, lifecycle management, and performance optimization.</p><p><strong>Backup &amp; Disaster Recovery:</strong></p><p>Ensure robust backup, recovery, and disaster recovery capabilities aligned with RPO/RTO targets, including regular testing and compliance with regulatory requirements.</p><p><strong>Networking:</strong></p><p>Oversee enterprise network infrastructure, ensuring resilient, secure, and high-performing connectivity across all environments.</p><p><strong>Operating Systems &amp; Platforms:</strong></p><p>Manage Windows and Linux environments, supporting performance, patching, and hybrid platforms including containers where applicable.</p><p><strong>Service Desk &amp; IT Operations:</strong></p><p>Lead IT Service Desk operations, ensuring efficient incident and request management, high service quality, SLA compliance, and a strong end-user experience.</p><p><strong>Governance &amp; Vendor Management:</strong></p><p>Act as the technical escalation point, manage vendors and service providers, define SLAs and operational models, and ensure successful delivery of infrastructure initiatives.</p><p><strong>Key interactions</strong></p><p>Internal: Corporate Services and all OQ8 Functions</p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers</p><p>Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications for this position is a Bachelor s degree in Engineering - Computer Science, Information Technology, or related field.</p><p>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><p>Minimum 10+ years in IT infrastructure within large enterprise setup. Experience in Oil &amp; Gas sector is good to have, or relevant Field</p><p>5+ years in a senior/lead role covering data centre, cloud/hybrid, identity, networking, virtualization, storage, and HA/DR ready environments.</p><p>Proven experience designing and operating highly available, resilient infrastructure aligned to RPO/RTO targets.</p><p>Hands on expertise in Microsoft AD/Azure AD, VMware, Azure IaaS, SAN/NAS/Tape, Networking, Windows &amp; Linux, and Enterprise Backup.</p><p>Experience leading teams, managing multiple vendors, and supporting 24 7 mission critical services.</p><p>IT Service Management Experience(ITIL-based): Applying basic ITIL processes (incident, request, change), to managing service performance and SLAs, and ultimately leading and optimizing end-to-end IT service delivery aligned with business objectives.</p><p><strong>Soft &amp; Leadership :</strong></p><p>Strong people leadership and team management capability.</p><p>Clear, confident communication and stakeholder engagement across technical and business teams.</p><p>Strategic and analytical thinker with sound commercial awareness.</p><p>Ability to lead multiple initiatives in complex, 24 7 operational environments.</p><p>Strength in relationship building, cross functional collaboration, and vendor interaction.</p><p>Effective business and process analysis translating requirements into infrastructure outcomes.</p><p>Excellent problem solving, organization, and decision making skills under pressure.</p><p><strong>Core Competencies :</strong></p><p>Strategic leadership</p><p>Strong in Building IT infrastructure.</p><p>High availability and disaster recovery mindset.</p><p>Strong analytical and problem-solving ability.</p><p>Ability to operate in complex enterprise and shared services environments.</p><p>Excellent communication and stakeholder engagement.</p><p>Infrastructure project delivery and execution (planning, coordination, delivery).</p><p>Structured systems analysis and infrastructure design.</p><p>Data centre and advanced infrastructure technical depth.</p><p>Contract and vendor management (review, governance, delivery oversight).</p><p>Quality driven execution with adherence to IT best practices and accuracy.</p>

<p>JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p><p>Ensuring Culinary Standards and Responsibilities are Met for Restaurant</p><p>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays.</p><p>Leading Kitchen Team</p><p>Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p><p>Establishing and Maintaining Restaurant Kitchen Goals</p><p>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels.</p><p>Managing and Conducting Human Resource Activities</p><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p>

<p>JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p><p>Ensuring Culinary Standards and Responsibilities are Met for Restaurant</p><p>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays.</p><p>Leading Kitchen Team</p><p>Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p><p>Establishing and Maintaining Restaurant Kitchen Goals</p><p>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels.</p><p>Managing and Conducting Human Resource Activities</p><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li><li>OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Requisition ID 66134&nbsp;<br>Position Type FT Permanent&nbsp;<br>Workplace Arrangement &nbsp;#LI-Onsite&nbsp;</b></p><br><br><b>About Kerry</b> <br>Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.<br><b>About the role</b> <br><p><span><strong>Location</strong></span> Falaj Al Qabail, Industrial Area, Sohar, Sultanate of Oman</p><br><br><p><span><strong>Reporting to </strong></span>Regional Finance controller</p><br><br><b>Key responsibilities</b> <br><ul><li>Provide support and assistance to the Regional Finance controller and Operations team while meeting reporting requirements within deadlines. This includes management reports like Manufacturing Plant commentary on financial performance, monthly financial reporting against budget, targets and prior years consisting of Management Cost Reports, Manufacturing KPI Reporting, month end closing, Inventory Reporting, Labor Cost and Headcount reporting.</li><li>Provide analysis and insights on Inventory and manage write-offs process in line with KCSA.</li><li>Active participation in physical Inventory count at Plant &amp; external warehouses. Support in variance reconciliation by analyzing material movements in SAP and route cause analysis for the variance and work towards fixing the variance in future.</li><li>Fixed Asset tagging upon capitalization and execution of annual fixed asset count and involve in fixed assets disposal.</li><li>Provide periodic report and set up control mechanism for P2P such as open purchase orders review, follow up with team for actions.</li><li>Ensure connectivity and timelines with GBS to ensure Material Ledger is closed in accordance with regional timelines and is accurate and complete.</li><li>Partnering with Supply Chain to review material costs on weekly basis to ensure accurate cost components.</li><li>Product/Process costing – ensuring that yields, labor and direct overhead standards reflect the true cost of manufacture. Working with cross functional teams to resolve any differences.</li><li>Carry out the Financial Accounting responsibilities as outlined in relevant Kerry Group Policies &amp; Procedures and associated procedures and work instructions to provide financial information and advice.</li><li>Effective liaison with operational personnel to ensure compliance with policies to ensure/improve compliance with Kerry Policies.</li><li>Ensure the timely and efficient completion of all routine Operations Finance activities, and compliance to relevant Kerry Group Policies and Procedures and Kerry Sohar Quality Policies and associated procedures and work instructions.</li><li>Ensure financial activities comply with relevant legislative, professional, and ethical requirements.</li><li>Ensure that Accounting Systems and procedures are established and maintained in accordance with Kerry Policies.</li><li>Ad hoc analysis and reporting as required.</li></ul><br><b>Qualifications and skills</b> <br><p><span><strong>Work Experience</strong></span></p><br><br><ul><li>Minimum 5-10 years of related and progressive sets of functional experiences in plant.</li></ul><p><span><strong>Qualifications and skills</strong></span></p><br><br><ul><li>Degree in Finance &amp; Accounting, Business or numerical discipline with relevant Accountancy body qualification preferred.</li><li>Knowledge on executing day to day activities in SAP is must.</li><li>Ability to communicate financial information to non-financial managers.</li><li>Knowledge of inventory management and controlling.</li><li>Well-developed collaborative &amp; interpersonal skills to be able to establish trust and credibility.</li><li>Highly computer literate, with strong emphasis on analytical skills. Candidates should be capable of analysing and reporting on large volumes of data in a user-friendly manner.</li><li>Strong IT skills essential. Familiarity with advanced MS Excel &amp; Power point functionality</li><li>Strong team player with a clear focus on stakeholder engagement and solution delivery.</li><li>Strong communicator, comfortable interacting with confidence across a wide range of stakeholders.</li><li>Takes personal accountability and ownership of actions to completion while acting autonomously.</li></ul><br><p>Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.</p><br><br><p><b>Recruiter</b> #LI-MH1&nbsp;<br><b>Posting Type</b> LI&nbsp;</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Department of Business and Economics at the Modern College of Business and Science (MCBS), Muscat, Oman, invites applications for a full-time faculty position in FinTech / Financial Technology. The successful candidate will contribute to high-quality teaching, applied and scholarly research, industry engagement, curriculum development, and quality assurance activities aligned with MCBS priorities and international accreditation expectations.</p> <p> </p> <p> <strong>Core teaching areas may include:</strong> </p> <p>Financial Technology; Digital Banking; Blockchain Applications in Finance; AI and Analytics in Finance; Digital Payments and Financial Innovation; Financial Data Analytics; Islamic FinTech where applicable; Risk, Regulation, and Compliance in FinTech.</p> <p> <strong>Key responsibilities:</strong> </p> <p> Teach undergraduate and/or postgraduate courses in FinTech, finance, business technology, and related areas in face-to-face, online, and blended modes.</p> <p> Develop course syllabi, course learning outcomes, assessment plans, rubrics, case studies, and digital learning materials aligned with program learning outcomes.</p> <p> Integrate emerging financial technologies, analytics tools, industry cases, and Oman/GCC examples into teaching.</p> <p> Conduct research and publish in peer-reviewed journals; pursue applied research, grants, consultancy, and industry collaboration where appropriate.</p> <p> Support student advising, supervision of projects, internships, capstones, and employability-related initiatives.</p> <p> Participate in curriculum review, Assurance of Learning, moderation, program assessment, accreditation evidence preparation, and continuous improvement.</p> <p> </p> <p> <strong>Required qualifications:</strong> </p> <p> Assistant/Associate Professor: PhD/DBA in FinTech, Finance, Financial Economics, Information Systems, Business Analytics, Digital Banking, or a closely related field from a recognized university.</p> <p> Associate Professor candidates should demonstrate a sustained record of peer-reviewed publications, academic leadership, student supervision, and service.</p> <p> Evidence of teaching effectiveness and ability to teach online, hybrid, and technology-enhanced courses.</p> <p> Bilingual Arabic-English communication is preferred; ability to teach in Arabic is an advantage for relevant programs.</p> <p> Experience with quality assurance, AACSB/OAAAQA/OQF-aligned assessment, CLO/PLO mapping, moderation, and accreditation documentation is strongly preferred.</p> <p> </p> <p> <strong>Preferred qualifications and experience:</strong> </p> <p> Professional certifications or industry experience in digital banking, payments, analytics, blockchain, compliance, risk management, or financial services.</p> <p> Experience with applied projects, case-based teaching, executive education, or industry partnerships.</p> <p> Demonstrated ability to contribute to MCBS research, innovation, societal impact, and external engagement agendas.</p></div></section>

<p><h4>Service purpose<\/h4>\n<p>We are seeking a skilled and experienced Marine Superintendent to join our dynamic team for the MARSA LNG Bunkering Project, a key initiative within TotalEnergies' energy transition strategy. In this key role, you will oversee the safety and coordination of all marine operations in collaboration with Sohar Port Authority at the terminal and relevant Port Authorities in case of bunkering operations elsewhere. Your responsibilities will encompass LNG bunkering operations, LNG carriers loading, inspection and follow-up of terminal marine facilities, and providing expert advice on technical aspects related to terminal activities. Additionally, you will be responsible for the logistics entities and warehouse activities.<\/p>\n<p>The job holder is a part of the MARSA LNG Plant team and will report functionally to the MARSA LNG Plant Manager.<\/p>\n<p>The Marine Superintendent will provide technical leadership for marine and logistics operations, ensuring that all objectives are achieved safely, efficiently and in compliance with all applicable rules. This includes overseeing the readiness of facilities, personnel, and procedures to minimize operational risks and support a seamless production. They will ensure that all resources, including well-trained personnel and robust operational procedures, are in place to uphold safety, compliance, and operational excellence.<\/p>\n<p>During the preparation phase of the future operations, the Marine Superintendent will be based in Muscat and act as the Marine Specialist for preparation, implementation and improvement of all marine-related operations (see below scope).<\/p>\n<p>MARSA LNG Operations relies on a lean organization with multi-competencies personnel. This job description is not exhaustive and only highlights the key activities, responsibilities and accountabilities.<\/p>\n<h4>Main tasks and responsibilities<\/h4>\n<h4>Project phase (resident status - Muscat, Oman)<\/h4>\n<p><strong>Methods & standards:<\/strong><\/p>\n<ul>\n<li>Develop local marine & port operating procedures, checklists, and standards including emergency procedures, port regulations, aligning with industry best practices (ISGOTT, SIGTTO, OCIMF compliance).<\/li>\n<\/ul>\n<p><strong>Marine expertise:<\/strong><\/p>\n<ul>\n<li>As future job holder of the below mentioned \"Normal Operations Phase\" scope, prepare all marine operations related to LNG bunkering and Sohar Jetty operations.<\/li>\n<li>Provide marine expertise on the technical aspects of safe loading and berthing operations at the terminal and participate in technical discussions with all marine related stakeholders, such as but not limited to Oman Government bodies, Sohar and Muscat Port Authorities, MARSA LNG Team in Sohar, MARSA LNG Commercial Department, ship owners and specialists.<\/li>\n<\/ul>\n<p><strong>Budget & cost control:<\/strong><\/p>\n<ul>\n<li>Participate in the elaboration of the marine and logistics budget issuance and follow the associated costs.<\/li>\n<\/ul>\n<p><strong>Compliance & assurance:<\/strong><\/p>\n<ul>\n<li>Focal point for regulatory compliance and interface with internal and external stakeholders, such as local authorities, partners (OQ and TotalEnergies) and contractors for documentation.<\/li>\n<li>Collaborate with the Plant Production and Maintenance team, certification societies, and other stakeholders on compliance matters related to marine facilities, operational controls and vessel certifications.<\/li>\n<li>Assist during audits of Marine Service Providers, including Port Authorities.<\/li>\n<\/ul>\n<p><strong>Reporting & continuous improvement:<\/strong><\/p>\n<ul>\n<li>Elaborate and implement an adequate method and tools to supervise the technical performance of ship management, the audits and inspections process.<\/li>\n<li>Prepare periodic technical reports detailing LNG vessel performance.<\/li>\n<li>Elaborate a method and adequate tools to record and monitor all marine activities, including marine assurance documentation (vetting records, audit reports, incident investigations), safety performance, operational logs, and personnel training.<\/li>\n<li>Lead continuous improvement efforts across marine activities, aligning processes with company safety, efficiency, and performance goals.<\/li>\n<\/ul>\n<h4>Normal operations phase (rotation 28 days on \/ 28 days off - Sohar, Oman)<\/h4>\n<p><strong>Methods & standards:<\/strong><\/p>\n<ul>\n<li>Supervise the revision and implementation of local marine technical policies, standards, and procedures, including port regulations, aligning with industry best practices.<\/li>\n<\/ul>\n<p><strong>Marine & technical expertise:<\/strong><\/p>\n<ul>\n<li>Manage and supervise Bunkering & Loading Masters during all marine activities.<\/li>\n<li>Manage and supervise all marine operations related to LNG bunker and carrier ships in coordination with SIPC, acting as the key liaison with the Trading\/Shipping department.<\/li>\n<li>Advise the Plant Manager on the technical aspects of safe loading and berthing operations at the terminal and participate in technical discussions with ship owners and specialists to address LNG handling anomalies.<\/li>\n<li>Focal point for marine related routine operational, security and emergency issues.<\/li>\n<li>Oversee the technical performance of ship management, conducting audits and inspections and providing recommendations on spot cargo LNG carriers and other vessels as necessary.<\/li>\n<li>Assist during audit of Marine Service Providers including Port Authorities.<\/li>\n<li>Collaborate with the Plant Production and Maintenance team, certification societies, and other stakeholders on technical matters related to marine facilities operational controls and vessel certifications.<\/li>\n<li>Prepare and issue periodic technical reports detailing LNG vessel performance, identifying areas for improvement, and providing actionable recommendations.<\/li>\n<\/ul>\n<p><strong>Logistics:<\/strong><\/p>\n<ul>\n<li>Manage & supervise Site Lifting Specialist and on-site Warehouse & Logistics personnel.<\/li>\n<li>Establish and refine the company's warehousing and lifting policy and strategy to optimize manpower, equipment, and operational efficiency in line with best practices.<\/li>\n<li>Plan, develop and implement standardized procedures for managing materials, equipment, spare parts, and lifting tools essential for operations, leveraging SAP for enhanced control.<\/li>\n<li>Oversee daily warehouse and lifting activities, ensuring proper classification and safe management of stock materials using SAP systems.<\/li>\n<li>Monitor all lifting operations within the warehouse, plant premises and marine terminal to ensure compliance with safety regulations and operational standards.<\/li>\n<li>Ensure all warehouse and contractor-provided lifting equipment and accessories, such as cranes, forklifts, and rigging tools are inspected, certified and maintained to meet safety and operational standards before use on company premises.<\/li>\n<\/ul>\n<p><strong>Reporting & continuous improvement:<\/strong><\/p>\n<ul>\n<li>Maintain comprehensive records of marine, warehousing, and lifting activities, including equipment certifications, operational logs, and personnel training.<\/li>\n<li>Prepare periodic reports on inventory, lifting operations, marine activities, and safety performance to support continuous improvement initiatives.<\/li>\n<li>Collaborate with internal and external stakeholders to address technical issues and ensure the smooth execution of marine, logistics, and lifting operations.<\/li>\n<li>Lead continuous improvement efforts across marine and logistics activities, aligning processes with company safety, efficiency, and performance goals.<\/li>\n<\/ul>\n<p><strong>Compliance & assurance:<\/strong><\/p>\n<ul>\n<li>Supervise and ensure compliance with technical specifications and maintenance controls for marine facilities and logistics equipment.<\/li>\n<\/ul>\n<h4>Additional tasks<\/h4>\n<p><strong>HSE & security:<\/strong><\/p>\n<ul>\n<li>Apply and promote the company's HSE policy and local regulations, ensuring safe work practices across marine terminal, warehouse, and lifting activities.<\/li>\n<li>Participate in the investigation of incidents or near-misses related to warehousing, marine or lifting operations, the identification of root causes, the elaboration of the corrective action plan and the proper monitoring of the implementation of corrective actions to prevent recurrence.<\/li>\n<li>Ensure the application of the ISPS Code at the MARSA Terminal in collaboration with the Plant Team, ensuring proper coordination of relevant actions and surveys.<\/li>\n<\/ul>\n<p><strong>Personnel development:<\/strong><\/p>\n<ul>\n<li>Participate in maximizing the ICV (In-Country Value) during the project and operation phases by ensuring that the local marine personnel are adequately trained for operations.<\/li>\n<li>Participate in recruiting the future MARSA LNG Plant marine & logistics personnel and assess staff competency to build a capable and multi-skills workforce.<\/li>\n<li>Ensure company rules and specifications are implemented throughout the project for all production topics.<\/li>\n<\/ul>\n<h4>Additional responsibilities, as Marine Superintendent<\/h4>\n<p><strong>HSE<\/strong><\/p>\n<ul>\n<li>Adopt and demonstrate exemplary behaviour with regard to HSE, implement HSE rules and requirements within area of responsibility and ensure that required HSE competencies are within team.<\/li>\n<li>Ensure the development of key operational HSE procedures, e.g. PPE policy, risk assessment.<\/li>\n<li>Compliant with all HSE roles and regulations as per Oman law.<\/li>\n<\/ul>\n<p><strong>Personnel development & competency<\/strong><\/p>\n<ul>\n<li>Provide technical support to the recruitment and training of Marine and Logistics personnel.<\/li>\n<li>Develop the Personal Development Plan (IDPs) for Marine and Logistics Team based on the competency gap analysis. This includes on-the-job training, directing, and proper work delegation.<\/li>\n<li>Manage team performance and KPIs.<\/li>\n<li>Provide coaching and mentoring for Marine and Logistics team.<\/li>\n<li>Participate in succession planning process.<\/li>\n<\/ul>\n<p><strong>Budget & cost control<\/strong><\/p>\n<ul>\n<li>Accountable for the marine, warehouse and lifting associated costs.<\/li>\n<li>Participate in marine and logistics budget issuance and follow the associated costs.<\/li>\n<li>Participate in yearly business plan & budget.<\/li>\n<\/ul>\n<p><strong>General<\/strong><\/p>\n<ul>\n<li>Ensure company rules and specifications are implemented throughout the project for all Marine and Logistics topics.<\/li>\n<\/ul>\n<h4>Key interactions<\/h4>\n<p><strong>Internal:<\/strong> Operations, Shipping department, Procurement and Contract department, Project, Engineering, Training<\/p>\n<p><strong>External:<\/strong> SIPC, Port authority, Ships Agents, Ship master, Independent Cargo Surveyor, warehouse and lifting contractors.<\/p>\n<h4>Education requirements<\/h4>\n<p>Master mariner deep sea or equivalent (Class 1)<\/p>\n<h4>Language requirements<\/h4>\n<p>Excellent knowledge of written, read, and spoken English (required)<\/p>\n<h4>Background and experience<\/h4>\n<p><strong>Professional experience:<\/strong> Extensive experience in LNG shipping operations, terminal management, vessel berthing, cargo handling, and compliance with maritime safety and environmental regulations.<\/p>\n<p><strong>Experience in similar position (years):<\/strong> 12+ years including 5 years as Chief Officer or Master on LNG\/LPG Carriers or crude\/clean oil Carriers. Good knowledge in warehouse and lifting activities.<\/p>\n<h4>Required competencies<\/h4>\n<p>(Degree of mastery: 1: weak - 2: medium - 3: good - 4: excellent)<\/p>\n<table>\n <tr>\n <td><strong>Technical<\/strong><\/td>\n <td><strong>Soft<\/strong><\/td>\n <\/tr>\n <tr>\n <td>Port and terminal operations and interface - 4<\/td>\n <td>Management & Leadership Skills - 4<\/td>\n <\/tr>\n <tr>\n <td>Marine emergency response - 4<\/td>\n <td>Cross-functionality and resolve general complex issues - 3<\/td>\n <\/tr>\n <tr>\n <td>Management of HSE on site - 4<\/td>\n <td>Communications skills - 4<\/td>\n <\/tr>\n <tr>\n <td>Regulatory knowledge - 4<\/td>\n <td>Personnel coaching - 4<\/td>\n <\/tr>\n <tr>\n <td><\/td>\n <td>Open-mindedness & Adaptability - 4<\/td>\n <\/tr>\n <tr>\n <td><\/td>\n <td>Innovation - 3<\/td>\n <\/tr>\n<\/table><\/p><p><\/p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>