Head Pastry Jobs - muscat Oman

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Purpose</b>: The Senior Legal Officer Claims &amp; Recoveries is responsible for managing and overseeing legal matters relating to claims, debt recovery, litigation, insolvency proceedings, settlement negotiations, and enforcement actions to maximize recoveries and mitigate legal and financial risks.</p><p>Summary of the Job Role: Handle and manage legal matters relating to insurance claims, recoveries, and debt collection activities. Monitor and report on the status and progress of claims, recoveries, litigation, and enforcement actions, and prepare periodic management reports and legal updates. Draft, review, negotiate, and advise on insurance policies, settlement agreements, recovery agreements, indemnities, confidentiality agreements, and other legal documents to protect the Company's interests. Coordinate and engage with internal departments, including, Underwriting, Risk, Finance, and Compliance, as well as external stakeholders such as insureds, debtors, legal counsel, courts, government authorities, collection agencies, and other third parties</p><p><b>Key Responsibilities</b></p><ul><li>Review, assess, and ensure the accurate and complete registration of claim notifications in Credit Oman's claims system portal.</li><li>Conduct documentary and legal assessments of claims and complete claims examination reports and recommendations for management.</li><li>Review and verify that policyholders have properly declared all eligible sales and shipments in accordance with the terms and conditions of the applicable Trade Credit Insurance Policies.</li><li>Provide guidance to policyholders on claims procedures, documentation requirements, and policy obligations throughout the claims process.</li><li>Prepare and draft correspondence relating to claims, recoveries, settlement, policy coverage, and procedural requirements.</li><li>Obtain, review, and analyze credit reports and financial information from credit information providers, banks, and other relevant sources to support claims assessment and recovery actions.</li><li>Coordinate recovery actions by preparing instructions and correspondence for debt collection agencies, legal consultants, and external counsel, and monitor the progress of recovery proceedings.</li><li>Monitor overdue insured receivables and prepare periodic overdue exposure and recovery reports.</li><li>Coordinate with internal departments, including Underwriting, Sales, Finance, etc., to ensure the effective administration of claims and recovery matters.</li><li>Represent the Company in meetings and discussions with policyholders, debt collection agencies, financial institutions, external legal counsel, etc. on claims and recovery matters.</li><li>Prepare, maintain, and present periodic reports on claims, recoveries, litigation, recoveries performance, and outstanding cases to management.</li><li>Follow up with policyholders regarding buyer payment status, recoveries, and compliance with policy obligations.</li><li>Provide legal advice and opinions on claims, policy coverage, recoveries, litigation strategy, insolvency proceedings, and dispute resolution.</li><li>Handle complaints and disputes relating to claims and recoveries, ensuring timely and appropriate resolution.</li><li>Draft, review, and negotiate legal agreements, settlement agreements, recovery agreements, indemnities, confidentiality agreements, and other legal documentation.</li><li>Participate in settlement negotiations, and legal discussions relating to claims determination and recoveries.</li></ul><p><b>Qualifications</b>:</p><ul><li>Bachelor s degree in law is required.</li><li>A professional legal qualification is an advantage.</li><li>Professional certifications or additional qualifications in Accounting, Finance, Business Administration, Economics, Risk Management, Credit Management, or Commercial Law are highly desirable.</li><li>Strong knowledge of commercial, civil, banking, insolvency, insurance, and debt recovery laws and practices.</li><li>Sound understanding of financial statements, accounting principles, and credit risk analysis to support claims assessment and recovery decisions.</li></ul><p>Skills/Knowledge:</p><ul><li>Fluency in English and Arabic (written and spoken) is highly preferred.</li><li>Negotiation skills.</li><li>Good user of MS office and other writing software</li><li>Strong Communication and presentation skills.</li><li>Teamwork.</li></ul><p>Experience:</p><ul><li>3 5 years of relevant post-qualification experience in legal practice, insurance claims, recoveries, debt collection, banking, trade credit insurance, or commercial litigation.</li></ul><p>Communication &amp; Working Relationships</p><ul><li>Internal: CEO, General Manager, Department Heads, Underwriting Officers, All departments.</li><li>External: Government entities, policyholders, debt collectors, corporate clients/exporters, reinsurers, auditors, brokers, banks, and financial institutions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in law is required.</li><li>A professional legal qualification is an advantage.</li><li>Professional certifications or additional qualifications in Accounting, Finance, Business Administration, Economics, Risk Management, Credit Management, or Commercial Law are highly desirable.</li><li>Strong knowledge of commercial, civil, banking, insolvency, insurance, and debt recovery laws and practices.</li><li>Sound understanding of financial statements, accounting principles, and credit risk analysis to support claims assessment and recovery decisions.</li><li>Fluency in English and Arabic (written and spoken) is highly preferred.</li><li>Negotiation skills.</li><li>Good user of MS office and other writing software</li><li>Strong Communication and presentation skills.</li><li>Teamwork.</li><li>3 5 years of relevant post-qualification experience in legal practice, insurance claims, recoveries, debt collection, banking, trade credit insurance, or commercial litigation.</li></ul><p></p></section>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p><strong>Specific duties and responsibilities:</strong></p> <ul> <li>Handling of purchase orders to ensure that copies of all approved and currently valid purchase orders i.e. purchase requests, market list, standard supply contracts are at hand, and files are maintained for this.</li> <li>Ensures that all items are physically received, inspected and weighed as necessary. In case of technical items, equipment, furniture, and certain food items, the concerned department is consulted to confirm the quality and specifications. Materials are inspected, and measurements are to be made thoroughly. A visual inspection is not enough.</li> <li>After inspection, the items are transferred to the department concerned either through the help of the supplier or concerned department collecting from the receiving bay.</li> <li>The supplier’s invoice is acknowledged by putting the receiving stamp on the original and the supplier’s copy of the invoice, after the checking is completed.</li> <li>Ensures that the invoice is dated and reference number of the authorization is quoted. Outdated invoices are not accepted, as this may result in problems regarding settlement. If the invoice is outdated, the vendor or his representative is requested to correct it and initial for the correction.</li> <li>Ensures that items arriving without authorization are not received, but referred to the materials department. Such items should not be kept in the hotel nor the invoice to be acknowledged.</li> <li>Some items (e.g. milk, bread, etc.) are received during non-working hours. Apart from such items (list to be prepared and approved by management), no other invoices are to be passed for payment without physically receiving the item.</li> <li>Ensures that invoices for services, such as clearing charges, insurance charges, service contracts for maintenance etc. are acceptable to be included in the receiving report, provided that they are part of the purchase order (insurance and clearing charges for importation) or contract is available. Even in this case, the department head concerned has to initial these invoices to acknowledge the receipt of the service.</li> <li>After the items are received, a receiving report and summary is prepared. The copy of this report is given to the F&B cost control, with original invoices; with adding machine totals are passed to accounts payable for further processing.</li> <li>Deliveries with disputes are brought up with materials department to sort out with the vendor, and the department concerned. In case the delivery is accepted only partially, this has to be reflected in writing by the department head concerned, showing the reason with concurrence of materials department. In such cases, a credit note is to be obtained from the supplier. Matters not resolved are to be brought to the attention of the director of finance.</li> <li>Responsible for ensuring all items being sent out of the hotel as per the outgoing record policy. Receiving clerk checks that it is properly authorized, and ensures that all vouchers are accounted for. Where necessary, the credit note is to be passed to the accounts for those items, which are invoiced to the hotel, but being returned back.</li> </ul> <p><strong>General responsibilities</strong></p> <ul> <li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li> <li>To generally promote and ensure good inter-departmental relations.</li> <li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li> <li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li> <li>To adhere to company and hotel rules and regulations at all times.</li> </ul> <p><strong>Occasional responsibilities</strong></p> <ul> <li>To report any equipment failures or problems to the maintenance department.</li> <li>To pass any maintenance requests to the maintenance department.</li> <li>To participate in any training or development schemes as recommended by senior management.</li> <li>To assist the duty manager in any task outlined or detailed by him or her.</li> <li>To comply with any reasonable request made by management to the best of your ability.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Fluency in English, additional languages are a plus.</li> </ul></p><p></p>

<p><br></p><p>The Executive Chef fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct prefinance evaluation with their team on a regular basis and take personal interest for their talents development plans. They recruit and select potential talent according to the Company's current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.</p><p>Manage all functions of the Food Production and Stewarding operations to achieve the optimum departmental profit. Plan and organize with the Director of Food and Beverage successful Food and Beverage activities in the hotel and abroad. Keep an up-dated hotel policies and procedures file. Work with the People Services Manager to ensure the departmental performance of staff is productive. Plan for future staffing needs. Ensure training needs analysis of Kitchen staff is carried out and training programmes are designed and implemented to meet needs (in collaboration with the Training Manager where applicable). Conduct probation and formal performance appraisal in line with company guidelines. Maintain up to date staff records and approves leave requests. Coach, counsel and discipline staff, providing constructive feedback to enhance performance. Participate in the preparation of the hotel's revenue plan and marketing programmes. Determine with the Finance Director the minimum and maximum stocks of all food, material and equipment. Work with Finance in the preparation and management of the department's budget. Demonstrate awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines and ensure all direct reports do the same. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. Initiate action to correct a hazardous situation and notify supervisors of potential dangers. Log security incidents and accidents in accordance with hotel requirements. Implement and practice HACCP. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p><p><strong>Desired Candidate Profile</strong></p><h2>EDUCATION:</h2>Gastronomic education certificate or equivalent (apprenticeship/diploma/BA/Bsc)<br>Must show signs of career development<br>HACCP certification<h2>EXPERIENCE:</h2>To fill the position, the following is required:<br>Minimum five 5 years in a kitchen management role, preferably with an international 5* hotel chain<br>Minimum ten 10 years kitchen experience<br>Experience in a standalone F&amp;B operation is beneficial<br>International experience is preferred<br>Banqueting experience is preferred<h2>LANGUAGE:</h2>Ability to work and communicate in a multinational environment: Local language excellent oral and written skills where necessary<br>English excellent oral and written skills<br>Additional language - beneficial<h2>COMPETENCIES:</h2>To fill this position the candidate must have:<br>Knowledge of food safety regulations<br>Ability to effectively manage a team<br>Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions<br>Excellent verbal communication skills<br>Ability to establish and retain effective working relationships with hotel staff and clients / vendors<br>Ability to identify and delegate tasks effectively<br>Excellent organizational and time management skills<br>Applies a professional, confidential and ethical approach at all times<br>Works in a safe, prudent and organized manner<br>Be knowledgeable of sales, marketing &amp; promotional practices<h2>TECHNICAL COMPETENCIES :</h2>Computer literacy adapted to the field of culinary<br>Ability to operate computer and office equipment<h2>INDIVIDUAL CHARACTERISTICS:</h2>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:<br>Passionate for Food &amp; Beverage/ gastronomy<br>People oriented<br>Passionate for European luxury<br>Entrepreneurial<br>Straightforward<br>Innovative<br>Business acumen<br>Sense of responsibility<br>Leader<br>Team player<br>Flexible and reliable<br>Tolerant and open minded<br>Works well under pressure

<p>1. Training Strategy & Planning • Develop and implement a company-wide training and development strategy aligned with business goals. • Conduct training needs assessments in collaboration with department heads. • Design annual training calendars covering operational, customer service, technical, and leadership development areas. 2. Curriculum & Program Development • Create training content, materials, and manuals tailored to business units (hospitality, retail, corporate). • Customize programs for the head office staff, frontline staff, baristas, chefs, supervisors, and management roles. • Ensure training reflects the brand standards of Italian Barrista Café and corporate values of Al Toobi New Enterprises. 3. Delivery & Facilitation • Conduct in-person and virtual training sessions across outlets and offices. • Arrange and manage third-party trainers or vendors when required. • Support new employee onboarding with orientation and induction programs. 4. Evaluation & Improvement • Monitor training effectiveness through feedback, assessments, and performance metrics. • Continuously improve training programs based on evaluation results, industry trends, and internal needs. Maintain training records and prepare periodic reports for leadership. 5. Compliance & Standards • Ensure training aligns with food safety, health regulations, and customer service standards. • Develop SOPs and training modules to reinforce company policies and best practices. 6. Talent Development • Identify high-potential employees and create development pathways for career growth. • Support succession planning and leadership development initiatives. 7. Cross-Functional Collaboration • Work closely with operations, HR, quality, and brand teams to identify and support training needs. • Coordinate with all Oman branches to ensure consistency in employee capability and service quality.</p><p>Education & Experience • Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field is required. • Professional certifications in Training & Development (e.g., CIPD, ATD, or Train the Trainer) are highly desirable. • A Master's degree in Organizational Development, HR, or a relevant field is an advantage. • Minimum of 5 years of proven experience in a Training Manager or Learning & Development role, preferably in the hospitality, retail, or F&B industry. Required Skills • Proven ability to design and deliver effective training programs tailored to various roles and departments. • Skilled in developing training manuals, SOPs, and digital learning content. Experience managing training initiatives across multiple branches or regions. Strong knowledge of hospitality service standards, customer service, and food safety practices. • Excellent facilitation, presentation, and communication skills in English; Arabic is a plus. • Proficient in using MS Office and digital tools for content creation and • reporting. • Capable of evaluating training effectiveness and continuously improving learning strategies. • Strong leadership and collaboration skills with the ability to coach and support team development.</p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository regulated under the CPMI-IOSCO Principles for Financial Market Infrastructures.</p> <p>We are hiring a Regulatory and Risk Lead to head the second line of defence. The role is accountable for the enterprise risk framework, regulatory relationship and compliance, financial crime prevention, and oversight of information security. The intention is that the post-holder progresses into the Head of Risk and Compliance role in the Run phase.</p> <p>The first-line functions own the day-to-day execution and the controls that surround it. The Regulatory and Risk Lead independently reviews, challenges, and reports on that first-line execution; sets the policy and framework standards within which it must operate; and owns the relationship with the regulator across all matters except specific operational regulatory reporting. The post-holder must be willing and able to challenge their peers, including those above them, without flinching, and to escalate to the Board where necessary.</p> <h4>What the role covers</h4> <ul> <li>Designing the enterprise risk framework from a blank sheet: risk taxonomy, risk appetite, risk tolerances, key risk indicators, governance, and reporting</li> <li>Owning the day-to-day relationship with the regulator on all compliance and supervisory matters; leading the response to inspections and supervisory enquiries</li> <li>Owning the regulatory engagement plan: notifications, periodic submissions, supervisory meetings, thematic reviews, and ad hoc requests</li> <li>Providing second-line oversight of adherence to CPMI-IOSCO Principles for Financial Market Infrastructures; leading engagement with PFMI assessors and international supervisory bodies</li> <li>Designing and owning the financial crime framework: AML, counter-terrorism financing, sanctions, and anti-bribery and corruption; discharging or designating MLRO accountability</li> <li>Setting the information security policy framework and providing second-line oversight of first-line information security; owning regulator-facing reporting on cyber matters</li> <li>Owning the policy framework: structure, hierarchy, ownership, review cycles, and attestation</li> <li>Providing independent second-line reporting to the Board Risk Committee on risk, compliance, financial crime, and information security</li> <li>Line managing the Cybersecurity and Information Security Manager, KYC/Compliance Expert, and wider Risk and Compliance team as it builds</li> </ul> <h4>Requirements</h4> <p>Who we are looking for</p> <ul> <li>At least 12 years in risk, compliance, or regulatory roles in financial services, with substantial time in a second-line capacity at a regulated firm. Direct, demonstrable experience as the second-line risk and compliance owner, or a senior member of the second-line function, at a financial market infrastructure, custody bank, exchange, payment system, or major regulated financial institution: this is non-negotiable.</li> <li>Direct experience engaging with a senior financial-services regulator on licensing, supervisory matters, inspections, and policy development. Working knowledge of CPMI-IOSCO Principles for Financial Market Infrastructures.</li> <li>Direct experience designing and operating an AML and financial crime framework, including MLRO accountability or close support of an MLRO.</li> <li>Track record of independently challenging first-line decisions and escalating to Board level where necessary.</li> <li>Fluent in English.</li> <li>A professional qualification (ICA Diploma, CISI, ACAMS, or equivalent) is an advantage. So is familiarity with the IFC Oman regulatory framework, direct experience in a CSD, CCP, or exchange, and Arabic language skills.</li> </ul> <h4>What this is</h4> <p>The second-line function does not exist yet. The risk framework has not been written, the compliance monitoring plan has not been set, and the regulatory relationship is in its earliest stages. The person who takes this role will build all of it and carry it through licensing and into operation.</p> <p>If you are unquestionably credible with senior regulators, have the independence to challenge upward when the evidence demands it, and want to build a second-line function at a regulated FMI from a blank sheet, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository regulated under the CPMI-IOSCO Principles for Financial Market Infrastructures.</p> <p>We are hiring a Regulatory and Risk Lead to head the second line of defence. The role is accountable for the enterprise risk framework, regulatory relationship and compliance, financial crime prevention, and oversight of information security. The intention is that the post-holder progresses into the Head of Risk and Compliance role in the Run phase.</p> <p>The first-line functions own the day-to-day execution and the controls that surround it. The Regulatory and Risk Lead independently reviews, challenges, and reports on that first-line execution; sets the policy and framework standards within which it must operate; and owns the relationship with the regulator across all matters except specific operational regulatory reporting. The post-holder must be willing and able to challenge their peers, including those above them, without flinching, and to escalate to the Board where necessary.</p> <h4>What the role covers</h4> <ul> <li>Designing the enterprise risk framework from a blank sheet: risk taxonomy, risk appetite, risk tolerances, key risk indicators, governance, and reporting</li> <li>Owning the day-to-day relationship with the regulator on all compliance and supervisory matters; leading the response to inspections and supervisory enquiries</li> <li>Owning the regulatory engagement plan: notifications, periodic submissions, supervisory meetings, thematic reviews, and ad hoc requests</li> <li>Providing second-line oversight of adherence to CPMI-IOSCO Principles for Financial Market Infrastructures; leading engagement with PFMI assessors and international supervisory bodies</li> <li>Designing and owning the financial crime framework: AML, counter-terrorism financing, sanctions, and anti-bribery and corruption; discharging or designating MLRO accountability</li> <li>Setting the information security policy framework and providing second-line oversight of first-line information security; owning regulator-facing reporting on cyber matters</li> <li>Owning the policy framework: structure, hierarchy, ownership, review cycles, and attestation</li> <li>Providing independent second-line reporting to the Board Risk Committee on risk, compliance, financial crime, and information security</li> <li>Line managing the Cybersecurity and Information Security Manager, KYC/Compliance Expert, and wider Risk and Compliance team as it builds</li> </ul> <h4>Requirements</h4> <p>Who we are looking for</p> <ul> <li>At least 12 years in risk, compliance, or regulatory roles in financial services, with substantial time in a second-line capacity at a regulated firm. Direct, demonstrable experience as the second-line risk and compliance owner, or a senior member of the second-line function, at a financial market infrastructure, custody bank, exchange, payment system, or major regulated financial institution: this is non-negotiable.</li> <li>Direct experience engaging with a senior financial-services regulator on licensing, supervisory matters, inspections, and policy development. Working knowledge of CPMI-IOSCO Principles for Financial Market Infrastructures.</li> <li>Direct experience designing and operating an AML and financial crime framework, including MLRO accountability or close support of an MLRO.</li> <li>Track record of independently challenging first-line decisions and escalating to Board level where necessary.</li> <li>Fluent in English.</li> <li>A professional qualification (ICA Diploma, CISI, ACAMS, or equivalent) is an advantage. So is familiarity with the IFC Oman regulatory framework, direct experience in a CSD, CCP, or exchange, and Arabic language skills.</li> </ul> <h4>What this is</h4> <p>The second-line function does not exist yet. The risk framework has not been written, the compliance monitoring plan has not been set, and the regulatory relationship is in its earliest stages. The person who takes this role will build all of it and carry it through licensing and into operation.</p> <p>If you are unquestionably credible with senior regulators, have the independence to challenge upward when the evidence demands it, and want to build a second-line function at a regulated FMI from a blank sheet, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the design, analysis, optimization, and continuous improvement of end-to-end customer journeys across all customer segments and touchpoints. The role is responsible for identifying customer pain points, mapping customer interactions, improving service experiences, and driving customer-centric process enhancements that contribute to increased customer satisfaction, operational efficiency, and digital adoption</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Strategic:</p> <ol> <li>Support the implementation of the Bank s customer journey management framework and customer experience strategy.</li> <li>Participate in customer journey mapping initiatives across all customer segments, products, and services.</li> <li>Support the identification of strategic customer pain points and opportunities for journey enhancement.</li> <li>Contribute to customer-centric transformation initiatives aimed at improving customer satisfaction and operational efficiency.</li> <li>Benchmark customer journey management practices against industry best practices and leading financial institutions.</li> </ol> <p>Operational:</p> <ol> <li>Develop and maintain end-to-end customer journey maps covering customer interactions across physical, digital, and assisted channels.</li> <li>Analyze customer journeys to identify bottlenecks, service gaps, process inefficiencies, and customer effort drivers.</li> <li>Conduct customer journey workshops with business units and stakeholders to understand customer needs and expectations.</li> <li>Monitor journey performance metrics including turnaround times, customer effort scores, digital adoption rates, and customer satisfaction indicators.</li> <li>Work closely with Voice of Customer, Digital Experience, Contact Center, and Customer Complaints teams to identify opportunities for journey improvements.</li> <li>Support redesign initiatives aimed at simplifying customer processes and improving service delivery.</li> <li>Track and monitor implementation of customer journey improvement initiatives across business units.</li> <li>Prepare journey analytics reports, dashboards, presentations, and recommendations for management review.</li> <li>Support customer experience maturity assessments and journey governance activities.</li> <li>Collaborate with Digital Transformation and IT teams to ensure customer-centric design principles are embedded in digital solutions and platforms.</li> <li>Support process improvement initiatives that contribute to reducing turnaround times, improving service quality, and enhancing customer satisfaction.</li> <li>Maintain customer journey repositories, documentation, standards, and templates.</li> <li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li> </ol> <p>People:</p> <ol> <li>Promote customer-centric thinking and journey-based decision-making across the organization.</li> <li>Support customer journey awareness and capability-building initiatives.</li> <li>Contribute to knowledge sharing and dissemination of customer journey best practices.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p> </p> <p>1. Internal</p> <p> </p> <p> Head of Customer Experience</p> <p> </p> <p> Manager Customer Experience Center</p> <p> </p> <p> Specialist Voice of Customer</p> <p> </p> <p> Specialist Digital Experience</p> <p> </p> <p> Contact Center Team</p> <p> </p> <p> Customer Complaints Team</p> <p> </p> <p> Digital Transformation</p> <p> </p> <p> Information Technology</p> <p> </p> <p> Operations</p> <p> </p> <p> Product Development Teams</p> <p> </p> <p> All Business Units and Branches</p> <p> </p> <p> Human Capital (for CX initiatives)</p> <p> </p> <p> As per operational activities</p> <p> </p> <p>2. External</p> <p> </p> <p> Customers</p> <p> </p> <p> Customer Experience Consultants</p> <p> </p> <p> Research and Survey Providers</p> <p> </p> <p> Technology Vendors</p> <p> </p> <p> Service Design Partners</p> <p> </p> <p> As part of operational activities</p> <p> </p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interaction</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p>Bachelor's Degree in Business Administration, Customer Experience, Marketing, Industrial Engineering, Service Design, Banking, or related discipline.</p> <p> </p> <p>Experience:</p> <p> </p> <p>4 6 years of relevant experience in customer experience, customer journey management, process improvement, service design, business analysis, operations excellence, or related fields.</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Knowledge of Customer Journey Mapping methodologies and tools.</p> <p> </p> <p> Understanding of Customer Experience principles and best practices.</p> <p> </p> <p> Experience in process mapping, service design, and customer-centric transformation initiatives.</p> <p> </p> <p> Strong analytical and problem-solving skills.</p> <p> </p> <p> Knowledge of customer research and customer behavior analysis techniques.</p> <p> </p> <p> Experience with customer experience metrics including NPS, CSAT, CES, and customer effort measures.</p> <p> </p> <p> Strong facilitation, presentation, and stakeholder management skills.</p> <p> </p> <p> Proficiency in Microsoft Office applications and reporting tools such as Power BI.</p> <p> </p> <p>Business Understanding:</p> <p> </p> <p> This position requires a medium level of business understanding</p> <p> </p> <p> <strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> </p> <p> </p> <p>Professional certifications in Customer Experience, Service Design, Business Process Management, Lean Six Sigma, or related disciplines are preferred.</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p> <p> </p> <p>KEY COMPETENCIES</p> <p> Customer Centricity</p> <p> </p> <p> Analytical Thinking</p> <p> </p> <p> Process Improvement</p> <p> </p> <p> Problem Solving</p> <p> </p> <p> Stakeholder Management</p> <p> </p> <p> Communication Skills</p> <p> </p> <p> Innovation</p> <p> </p> <p> Collaboration</p> <p> </p> <p> Continuous Improvement</p> <p> </p> <p> Results Orientation</p> <p> </p> <p>WORK ENVIRONMENT</p> <p> </p> <p> This position enjoys working in a comfortable airconditioned office</p></div></section>

<p>Role Objective: To support the Head - Mine Development and Operations by coordinating day-to-day mine operations activities, tracking project timelines and deliverables, maintaining accurate documentation, and facilitating communication across departments, in order to ensure mine operations projects and initiatives are delivered on schedule and in line with Company standards. Duties and Responsibilities : Project Coordination Coordinate and track mine operations projects, initiatives, and improvement plans against agreed timelines and milestones Prepare and maintain project schedules, action logs, and status trackers, and flag delays or risks to the Head - Mine Development and Operations Support the planning and coordination of resources, equipment, and contractor activities required for mine operations projects Follow up with internal departments and external contractors/vendors to ensure timely completion of assigned tasks Assist in organizing project meetings, preparing agendas, recording minutes, and tracking follow-up actions Documentation &amp; Reporting Maintain organized and up-to-date project files, records, and documentation for mine operations activities Prepare periodic progress reports, dashboards, and summaries for the Head - Mine Development and Operations Ensure project documentation complies with Company templates, standards, and version control practices Consolidate data and inputs from various stakeholders into clear, accurate reports for management review Coordination &amp; Communication Act as a point of contact between the mine operations team and other departments on project-related matters Support scheduling and logistics for site visits, inspections, and project-related activities Communicate project updates, changes, and action items to relevant stakeholders in a timely manner Budget &amp; Procurement Support Assist in tracking project budgets, expenditures, and purchase requisitions against approved plans Support the preparation of purchase requests and coordinate with the Procurement function to expedite critical items Other Core Responsibilities Ensure that the quality, health, safety and environment related requirements as applicable to performing the role are met at all times Adhere to organizational policies and procedures at all times as applicable to performing the role Compliance to QHSE procedures and familiarity with HS Risk, Environment Aspect Impact &amp; Legal Registers Perform any other duties as reasonably assigned by the Head - Mine Development and Operations</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor's degree in Engineering (any discipline) or Project Management PMP or other project coordination/management certification is an advantage Experience: 1-3 years of relevant experience in project coordination, planning, or operations support, preferably in mining, construction, or an industrial environment Special Skills &amp; Knowledge: Technical skills: Working knowledge of project coordination tools and scheduling techniques Basic understanding of mine operations processes and terminology Proficiency in MS Suite, including MS Project or equivalent scheduling tools Soft skills: Strong organizational and time-management skills Good communication and coordination skills Ability to work independently with minimum supervision and under tight timelines Attention to detail Team player with a proactive, can-do attitude</p>

<p>Position title: Assistant librarian Purpose of the position We are seeking a motivated and detail-oriented assistant Librarian to support daily library operations. This role is ideal for those who are passionate about information management, reading, research, and providing excellent service to library users. Work is based on morning &amp; afternoon shifts and Saturdays, according to the monthly schedule prepared by the LRC head. Key Responsibilities Manage and organize library collections (books &amp; textbooks) Assist in cataloguing and classification of the books and other information resources Physical processing of books Shelving the books and rearranging the books to accommodate the newly purchased books. Also conducting inventory. Support LRC users in navigating library databases, digital resources, and online catalog systems. assist in library programs, workshops, and community engagement activities Support the lending and returning of library materials using library management systems Maintain the fines receipt (overdue, lost and damaged fines) and prepare the fines list Handle basic administrative tasks, such as data entry, record keeping, and responding to inquiries Maintain the inquiries records Support digital library services, including uploading content and updating online databases where needed Assist in books acquisition Any other job-related task as determined by the Head of the RC</p><p><strong>Desired Candidate Profile</strong></p><p>Educational Qualification: BSc in Instructional and Learning Technologies, information technology or equivalent Experience: Training experience and work experience is preferable Reports to: Head of the Learning Resources Center Competencies and Skills: Customer-service oriented, patient, and detail-driven. Understanding of library management systems Skills in using research tools &amp; online databases Ability to work collaboratively with library staff and independently when needed Good organizational, interpersonal, and communication skills</p>

<p>To support the Head of Legal and Compliance across the Company's legal, regulatory, and governance affairs including legal research, drafting, transaction support, and records management and to lead the design, implementation, and day-to-day monitoring of the Company's legal compliance program, ensuring the Company's adherence to applicable laws, regulations, internal policies, and the Shareholders' Agreement.</p><p><strong>Key Responsibilities and Accountabilities</strong></p><p><strong>Legal Advisory and Research Support</strong></p><ul><li>Provides legal research and preliminary advice on corporate, commercial, tender, employment, and other matters, escalating complex or high-risk questions to the Head of Legal and Compliance.</li><li>Conducts legal research on Omani and GCC laws, regulations, and market practices relevant to the Company's business and investments.</li></ul><p><strong>Contracts and Transaction Support</strong></p><ul><li>Drafts, reviews, and proofreads NDAs, MoUs, contracts, and other legal documents at various stages of investment.</li><li>Supports the legal due diligence of target companies, including document collection, review, and preparation of due diligence summaries.</li><li>Supports the legal aspects of establishing new companies and subsidiaries, including preparation of incorporation documents, board resolutions, proxy forms, and powers of attorney.</li></ul><p><strong>Legal Records and Corporate Documentation</strong></p><ul><li>Maintains, organises, and updates the Company's legal records and contracts database (founding documents, commercial registrations, authorised signatories, lists of directors, minutes, and other official records).</li><li>Monitors and ensures timely renewal of commercial registrations, licences, and other statutory filings.</li><li>Reviews translation of documents (Arabic / English) and ensures accuracy and consistency of legal terminology.</li></ul><p><strong>Compliance Program Leadership</strong></p><ul><li>Develops, implements, and monitors the Company's legal compliance program.</li><li>Monitors operational processes and procedures including through the Company's compliance management platform to ensure adherence to applicable laws, regulations, internal policies, and the Shareholders' Agreement.</li><li>Conducts regular compliance risk assessments, internal reviews, and audits, and follows up on the closure of corrective actions.</li><li>Reviews and updates compliance policies and procedures periodically to reflect current laws and Company practices.</li></ul><p><strong>Regulatory Monitoring and AML / KYC</strong></p><ul><li>Tracks new laws, regulations, and amendments relevant to the Company's business, and prepares regulatory update summaries for the Head of Legal and Compliance and Management.</li><li>Performs KYC / AML screening and due diligence checks on counterparties, and escalates red flags in line with the Company's AML policies.</li></ul><p><strong>Reporting and Registers</strong></p><ul><li>Maintains compliance registers and records.</li><li>Prepares clear and concise compliance reports and dashboards for the Management.</li></ul><p><strong>Training, Awareness and Stakeholder Engagement</strong></p><ul><li>Trains and raises staff awareness on compliance policies, procedures, and regulatory changes.</li><li>Liaises with external legal consultants, government authorities, and regulators.</li><li>Performs any other tasks delegated as and when required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications and Experience</strong></p><p><strong>Minimum Qualifications</strong></p><ul><li>Bachelor's Degree in Law or a related field.</li><li>A professional certification in compliance or AML (e.g., ACAMS, ICA) is an added advantage.</li></ul><p><strong>Professional Experience</strong></p><ul><li>Minimum of 5 years of experience in legal and/or compliance roles, preferably within investment, financial services, or a corporate environment.</li><li>Working knowledge of Omani commercial law and corporate governance, with exposure to AML policy and risk management considered an advantage.</li><li>Proficiency in Arabic and English (spoken and written).</li></ul><p><strong>Communication and Working Relationships</strong></p><ul><li><strong>Internal</strong></li><ul><li>Head of Legal and Compliance for day-to-day supervision, legal assignments, escalation of compliance matters, and review of outputs.</li><li>Senior Management for compliance reporting and updates on regulatory matters.</li><li>All departments for compliance monitoring, policy guidance, and contract / documentation support.</li></ul><li><strong>External</strong></li><ul><li>Regulatory bodies and government authorities for filings, renewals, and compliance matters.</li><li>External legal consultants and advisors for coordination on legal assignments.</li><li>Counterparties and business partners for KYC / AML documentation and due diligence.</li><li>External auditors for providing compliance records and supporting reviews.</li></ul></ul><p>The job holder may be required to undertake additional responsibilities depending on Management and Business requirements.</p>

<p>The Head of MU Language Center (LC) is responsible for establishing and monitoring strategies, policies, procedures and implementation plans to ensure effective operation and the highest possible quality of the MU Language Center (LC) as well as the development and execution of strategic initiatives to promote and expand the center. The appointee will be required to also oversee the planning and delivery of language programs, maintaining high standards of teaching and learning, managing and developing academic and administrative staff, monitoring student progress and satisfaction, and ensuring compliance with institutional policies. The appointee will provide expertise and leadership by assisting in the development of curriculum and program. The Head of the MU Language Center (LC) supervises faculty and students in the program to ensure that students achieve the required learning outcomes enabling students to develop their linguistic capabilities. These responsibilities must be carried out in close liaison and collaboration with the DVC Academic Affairs Research and Innovation, relevant ministries and government and with key representatives of any academic institution(s) with which Muscat University has a formal partnership agreement. The Head of MU Language Center (LC) is expected to be a vigorous advocate for the academic programmes and the intellectual life of the Muscat University community in general.</p><p>To line manage LC Academic Staff, offer support, guidance, and leadership of the LC team. Observe new LC Academic Staff, mentor and coach LC lecturers. Line managed by MU DVCAARI.</p><p>The Head of LC provides overall leadership of all activities undertaken by the department. This includes leading all aspects of the LC such as developing curriculum, arranging all learning, teaching, and assessment activities, representing the LC internally through committees and meetings and externally through being an ambassador of the University, and leading on the establishment and growth of the MU LC. The Head of LC is also expected to teach in alignment with MU Academic Workload Policy.</p><p>Supporting the University s senior leadership team in establishing a reputation for excellence at Muscat University; advising the DVCAARI on matters relating to the successful delivery of the University s LC. Ensuring that the relationship between staff of the LC and other members of the University community is productive, open and mutually trusting; Leading on the ongoing refinement of the University s LC and implementation plan for approval by the DVCAARI, enabling the University to enhance its profile and reputation for excellence; Being an effective ambassador for the University locally, regionally and internationally among academics Providing clear collaborative leadership through example, inspiring the faculty and staff of the LC to succeed in all their activities; Managing, mentoring and training the LC team; Providing first-rate leadership in teaching and teaching-related activities, ensuring the highest quality of the LC student experience; Ensuring that the University makes appropriate and effective use of digital technology to enable students, faculty and staff to enjoy the benefits of 21st century learning environment. Representing the LC in MU committees and meetings. To work in accordance with the MU strategic plan and align the LC operational plan accordingly. To periodically measure achievements of the LC operational plan and report back to the senior leadership as and when required. Responsibly managing the financial side of the LC for example textbooks and other resources, the learning and development budget of staff etc. Designing and reviewing language courses and ensuring curricula remains relevant to learners needs Planning all learning and teaching activities such as the timetabling of teaching, monitoring of student achievement and progression, the planning of support for less proficient students and all assessment related activities. Leading on all quality assurance matters including QA of assessments, employing and external examiner, and leading the annual monitoring review. Benchmarking on a range of matters with similar Language Centers in the Sultanate of Oman. Establishing and leading the MU LC for example the creation, marketing, and leadership of a suite of language courses to be offered internally and externally at MU. The leadership of all LC Academic staff including recruitment, induction, arranging mentoring for new staff and carrying out the annual Performance appraisal for all LC Academic staff. Working with HR, Finance, and the LC Academic staff to establish professional developments needs and ensure these are built into individual s annual goals. Representing the LC department in matters related to existing and future partnerships. Any other duties in line with this position.</p><p><strong>Desired Candidate Profile</strong></p><p>Substantial experience in language teaching. A degree in Languages, Education, Linguistics or Applied Linguistics To be driven, well-organized, and motivating for the LC staff. Experience in leading people and projects, or the desire to develop leadership skills. Willingness to be flexible in terms of working days and hours.</p><p>A Master s degree in Languages, Education, Linguistics or Applied Linguistics 3 to 5 years experience in a similar leadership position is required.</p>

<p>Job title Digital Delivery Manager Grade Stream PT&amp;C Function IDS &amp; CI Location Oman Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Head of IDS Direct reports 8 Job purpose Lead and manage the end-to-end delivery of digital solutions across OQEP, ensuring projects, platforms, and enhancements are executed efficiently, securely, and in alignment with business priorities. The Digital Delivery Manager oversees the planning, build, integration, and rollout of digital products and enterprise systems, working closely with Demand Management (Portfolio), IT Operations, and business units to ensure solutions are delivered on time, within scope, and to the required quality. The role acts as the delivery engine of OQEP s digital transformation agenda converting strategic initiatives into live solutions, modernizing legacy processes, enabling automation, and ensuring seamless integration with corporate platforms and operational technology systems. Main Tasks and Responsibilities A. Delivery Planning &amp; Execution Lead end-to-end delivery of digital initiatives, platforms, and enhancements across the organization. Manage project teams, vendors, solution architects, and functional leads to ensure cohesive delivery. Establish clear delivery timelines, milestones, and scope agreements with stakeholders. Ensure all deliveries align with IDS strategy, architecture standards, governance frameworks, and cybersecurity requirements. Maintain visibility on delivery dependencies, constraints, risk areas, and resource needs. B. Digital Project &amp; Program Management Manage cross-functional delivery programs using Agile, Scrum, and hybrid methodologies. Maintain a unified delivery pipeline aligned with the enterprise portfolio. Oversee the planning, execution, progress tracking, performance reporting, and proactive escalation of risks and constraints across multiple digital projects. Ensure comprehensive documentation, testing, training, and transition-to-operations activities. C. Technology Integration &amp; Solution Quality Oversee integration of digital systems with IT, OT, SAP, cloud, APIs, and data pipelines. Ensure adherence to architectural principles, data standards, DevOps practices, and security-by-design. Conduct quality assurance across all deliverables, including functional testing, UAT, and post-go-live stabilization. Work closely with IT Operations to ensure reliable handover, operational readiness, and performance monitoring. D. Vendor, Contract &amp; Stakeholder Management Manage relationships with implementation partners, SaaS providers, and system integrators. Ensure vendor performance meets contractual SLAs, delivery KPIs, and OQEP standards. Coordinate with Finance &amp; Procurement on scope changes, resource planning, and cost control. Engage business owners, SMEs, and leadership to ensure alignment and drive adoption. E. Continuous Improvement &amp; Digital Maturity Identify opportunities to streamline delivery cycles, automate deployment processes, and improve time-to-value. Promote Agile and DevOps practices within Digital Solutions and across business teams. Drive post-implementation reviews, lessons learned, and delivery optimization. Support innovation requests and pilot emerging technologies in collaboration with IDS and business units. Key interactions Internal: IDS (IT Ops, Demand Management, Architecture, Data), PT&amp;C, HSSE, Corporate Teams, Leadership Teams. External: OQ Corporate Services, Solution Implementation Partners, vendors, OEMs, consultants, SaaS providers, system integrators, consultants. Notable Working Conditions. Office environment, extensive computer screen use, sporadic visits to operation site.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Requirements Bachelor s degree in information security, Computer Science, Information Systems, IT Engineering, or a related field. Language Excellent knowledge of written, read, and spoken English (required) Background and experience Competencies and skills Minimum 8+ years in digital project delivery, IT solution implementation, or program management. Proven experience delivering enterprise systems, cloud solutions, automation platforms, or digital transformation initiatives. Experience working in energy, oil &amp; gas, industrial, or large-scale corporate environments is an advantage. Experience collaborating with vendors, and cross-functional stakeholders. Technical Competencies Strong understanding of digital platforms, integration, cloud architectures, and enterprise applications. Proficiency in Agile/Scrum delivery frameworks. Experience with DevOps toolchains, CI/CD pipelines, and release management. Solid grasp of code practice principles, data governance, release management and systems engineering. Soft Competencies Strong stakeholder engagement, communication, and influence skills. Ability to manage multiple complex initiatives under time pressure. Problem-solving mindset with a focus on delivery discipline and accountability. Team leadership and vendor management capability. High adaptability and resilience in a fast-paced transformation environment.</p>

<p>Stream: Operated Asset Function: Project Delivery Location: Oman-Muscat Budget control: *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to: Chief Operating Officer (COO) Direct reports: Head of Major Projects Head of Off-Plot Projects Head of Engineering Head of Project Technical Services Head of Construction</p><p>Job purpose Provide executive leadership and single-point accountability for the delivery of OQEP's capital projects portfolio, directing the planning, engineering, construction, pre-commissioning, commissioning, and close-out of all upstream projects in accordance with agreed scope, schedule, budget, quality, and functionality. The role owns the project portfolio framework and master plan, optimises resources and deliverability in consultation with the business lines and Opportunity and Project Management System (OPMS) Guidelines and Procedures, and governs integrated project reviews to maximise value and cost-effectiveness. As the senior project authority, the position sets project delivery standards, governs design integrity and contracting strategy, ensures rigorous project controls and assurance, and champions the highest standards of health, safety, security, and environment across all project activities, while building organisational capability and safeguarding people, assets and the Company's reputation. The position will act in accordance with the OQEP's Mission, Vision, Values &amp; Strategies, as well as policies, guidelines, and international standards, supported by the IDS platform, QHSSE &amp; Energy Management System requirements and standards, Oman's government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Main Tasks and Responsibilities:</p><ul><li>Manage and deliver capital projects for the upstream portfolio from planning through commissioning and close-out, in accordance with agreed scope, schedule, budget, and functionality.</li><li>Lead upstream project portfolio planning and resource optimisation in consultation with the business lines and the Projects Centre of Excellence (CoE).</li><li>Direct integrated project reviews across planning, design, and construction to maximise deliverability and cost-effectiveness in line with business unit requirements.</li><li>Develop and maintain an overarching project portfolio framework, including project scheduling, planning and project-management systems, milestone identification, and performance reporting.</li><li>Oversee the development and continuous update of the integrated OQEP capital project master plan, and set project strategies, policies, processes, and procedures to realise its goals while ensuring effective interface management between projects.</li><li>Maintain portfolio design and construction standards, govern design reviews for new construction, and advocate appropriate system and technology choices.</li><li>Integrate project budgets and capital-plan budgets to maximise deliverability and cost-effectiveness, and govern cost control across the portfolio.</li><li>Oversee portfolio and integrated facilities contracts, including construction bidding and contracting documentation, ensuring all contractual and project documentation requirements are met.</li><li>Govern the selection and evaluation of qualified engineers, specialist consultants, and contractors in coordination with the Projects CoE, chairing or participating in selection committees as required.</li><li>Implement facilities design guidelines to raise the quality and consistency of project outcomes, and maintain the technical knowledge base for OQEP's physical facilities as part of asset registration.</li><li>Govern the inspection, commissioning, and close-out process, ensuring adherence to standards, contracts, codes, and regulations, and proper handover to operations and Facilities Management.</li><li>Implement a post-completion evaluation programme covering clients, project/construction managers, contractors, and consultants to drive continuous improvement.</li><li>Establish and govern robust project controls, risk management, and assurance across the portfolio, ensuring transparent cost and schedule status and effective change management.</li><li>Champion a strong health, safety, security, and environment culture, ensuring all project activities comply with QHSE and regulatory requirements.</li><li>Develop and manage proactive communication protocols with all stakeholders, including executive leadership, the Board, business lines, community, and external partners.</li><li>Maintain constructive relationships with the external design and construction community to facilitate effective consultant and contractor engagement.</li><li>Lead and manage the function's workforce planning, performance management, capability development, succession planning, and Omanization, in consultation with the Projects CoE, to build a high-performing organisation.</li><li>Perform other similar duties as assigned by the Chief Operating Officer.</li></ul><p>Key Interactions Internal: COO and executive peers (VPs/Chiefs), own teams (Major Projects, Off-Plot Projects, Engineering, Construction, Project Technical Services, HSSE, and Contracts &amp; Cost Management), and enabling functions (Operated Assets, Well Delivery, Subsurface, Finance, Contracts &amp; Procurement, Legal, HSSE, and People &amp; Culture). External: Government &amp; regulatory authorities, EPC &amp; DBOOM contractors and specialist construction firms, engineering consultants, and vendors &amp; suppliers.</p><p>Notable Working Conditions: Office environment with intensive computer screen use, plus travel and regular visits to project and construction sites.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in project management, Engineering, Construction Management, or a related field. A Master's degree in a related field is preferred.</li><li>Excellent knowledge of written, read, and spoken English (required).</li><li>A minimum of 14+ years' progressively responsible experience in capital project delivery, including planning, design management, and capital improvement programming in the oil &amp; gas industry.</li><li>Proven experience leading a projects function or department as a single point of accountability.</li><li>Extensive experience directing multiple large/major capital projects across their full lifecycle.</li><li>Strong expertise in project controls, cost and schedule management, risk management, and assurance.</li><li>Demonstrated experience in contracting strategy, tendering, and contractor/consultant management.</li><li>Experience supervising project managers and multidisciplinary construction professionals.</li><li>Ability to read, analyse, and interpret construction drawings, specifications, codes, and regulations.</li><li>Strong commercial acumen with a focus on value delivery and capital efficiency.</li><li>Behavioral / Leadership Competencies: Strategic and enterprise thinking with executive judgement and accountability. Engages and inspires people to collaborate and deliver common goals. Models and ensures commitment to business aspirations and values. Drives innovation, continuous improvement, and transformation. Influencing, negotiation, and executive stakeholder engagement. Talent, succession, and capability leadership.</li><li>Technical Competencies: Capital project and portfolio delivery leadership. Project controls, planning, cost, and schedule management. Concept, Engineering and design governance, as well as Construction management. Contracting and Procurement strategy, tendering, and contract management. In addition, pre- and post-tender management. Project risk management and assurance. Commissioning, close-out, and project handover.</li></ul>

<p>The Head of Marketing is responsible for developing and executing the company's marketing strategy to strengthen brand positioning, increase market awareness, generate business opportunities, and support the achievement of SCT's strategic objectives. The role oversees corporate branding, digital marketing, communications, marketing campaigns, events, and market intelligence while ensuring alignment with the company's vision and business development goals.</p><p><strong>Functional Accountabilities</strong></p><ul><li>Conduct Market Analysis - Obtain a deep understanding of the needs, transitions and opportunities in the market, both in business and in technology domains. Implement marketing plan based on Principal product information; ensure that all marketing and promotional activity is in line with principal requirements and within budget.</li><li>Implement Marketing Strategies: Planning and implementing marketing. This may include creating or altering brand images, reaching out to a new target audience and creating a budget to cover all necessary expenses.</li><li>Brand &amp; Media Plan Development: Collaborate in creating and executing launch plans for products/services ,Leads branding, positioning, naming and messaging of new products. Represent the company in Domestic and International event, by participating as speaker in Panels, or showcasing the company</li><li>Manage Digital Media Platforms: By increasing the exposure through the digital media platforms, keeping active accounts, with reasonable engagements</li><li>Networking &amp; Performance: Network with assigned local business, Media, and other parties that of an interest and a benefit to the marketing of the company. Evaluate the performance of each marketing method and it s effectiveness.</li><li>Managing Marketing intelligence: By following the market updates on Competition, operators ,Vendors, ecosystems etc.</li></ul><p><strong>Generic Accountabilities</strong></p><ul><li>People Management &amp; Development Act a team member by supporting other departments on their work issues within the agreed framework. Develop and coach employees reporting to the position and suggest training to cover the gaps Manage &amp; supervise the team as manager, and contribute in setting individual KPIs Establish and maintain effective work relationship between company, consultants and other entities Support the Management in other areas of development as and when requested.</li><li>Policies, Systems &amp; Processes Improvement Understand and follow the routes of communication as per the organization chart. Actively support the development and realization of a positive, value-centered culture focused on excellence. Adhere to the existing policies, systems &amp; processes and strive for continuous improvement in alignment with agreed framework.</li><li>HSE Compliance Work in line with HSE policy and ensure awareness and compliance of HSE rules and regulations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Minimum Requirements (Qualification, Work Experience, Competency and Skills)</strong></p><ul><li><strong>Academic Qualification:</strong> Minimum bachelor's degree in marketing, Business Administration, Communications, Public Relations, or related field.</li><li><strong>Work Experience</strong> Minimum of 8 years of experience in Marketing.</li><li><strong>Professional Certifications</strong> Professional certifications such as CIM, Digital Marketing Institute (DMI), Google Marketing Certifications, or equivalent are an advantage.</li><li><strong>Job Skills:</strong> (Technical / Non-technical) Event planning and project management Presentation Skills/ Public Speaking Skills Budget planning and cost control Communication and stakeholder management Marketing and branding knowledge Organizational and multitasking skills Problem-solving and crisis management.</li></ul>

<p>Provide high-quality, practical and commercially focused legal advice and support across OQ8's business activities to protect the Company's interests and ensure compliance with applicable laws, regulations, contractual obligations and governance requirements.</p><p>The Senior Legal Counsel supports OQ8's strategic and operational objectives by identifying and mitigating legal risks, drafting and negotiating complex agreements, advising on corporate, commercial, financing and project matters, managing disputes and claims, supporting corporate governance activities, and coordinating with external legal counsel where required.</p><p>The role works closely with business stakeholders across the organization to facilitate informed decision-making while ensuring alignment with OQ8's values, Code of Conduct, policies and regulatory obligations.</p><p>The position shall perform its duties in accordance with OQ8's Mission, Vision, Values and Strategy, Code of Conduct, applicable policies and procedures, HSE requirements, the laws and regulations of the Sultanate of Oman, and recognized international best practices.</p><h2>Main Responsibilities:</h2><h3>General:</h3><ul><li>Coordinate and execute legal support regarding processes and procedures to assure legal compliance of OQ8 associated with all business matters and activities and provide legal advice, guidance, thoughts, and insights associated with day to day activities, relating to the legal framework &amp; integrated into the complex end-to-end Business, for both annual cycles and ongoing re-forecasts.</li><li>Furnish accurate and timely Legal advice for OQ8 s the specific area (Contracts, Finance, Commercial Corporate or Projects).</li><li>Specifying internal governance requirements and regular advice on compliance related matters. .</li><li>Collaborating with business units &amp; management to devise efficient legal risk strategies.</li><li>Communicate and negotiate with external parties (regulators, external counsel, public authority etc.),</li><li>Draft and negotiate project agreements, contracts and other legal documents with OQ8 interest in mind</li><li>Deal with the relevant project complex matters with multiple stakeholders.</li><li>Monitor legal costs and ensure efficient use of external legal resources.</li><li>Contribute to the continuous improvement, digitalization and efficiency of the Legal Department.</li></ul><h3>Legal Advisory:</h3><ul><li>Provide legal advice and support on corporate, commercial, project, finance, procurement and operational matters.</li><li>Identify, assess and mitigate legal risks associated with business activities and strategic initiatives.</li><li>Monitor legal and regulatory developments and advise on potential business impacts.</li><li>Obtaining &amp; oversees the work of external counsels,</li><li>Develops and maintains a Compliance program that reinforces behaviors within defined and communicated boundaries</li><li>Draft, review, negotiate and advise contracts on a broad range of commercial agreements and legal documentation.</li><li>Support procurement, project, financing and operational teams in contract negotiations.</li><li>Advising the operative units on compliance issues arising from regulatory offences (e.g. logistics, working hours, loaned employees, occupational safety, environmental issues, etc.).</li><li>Legal advice and processing of legal cases</li><li>Spatial and temporal readiness for the legal support of investigation measures of various authorities (customs authorities, police, local government, municipality, community, public prosecutor's office, etc.).</li><li>Provide guidance about the impact of proposed or passed legislation that affects OQ8's business activities.</li><li>Manage pre-dispute matters, claims and contentious issues to protect OQ8's legal and commercial interests.</li><li>Support the management of disputes, claims, investigations and litigation matters.</li></ul><h3>OQ8 s Corporate Support:</h3><ul><li>Support Head of Legal on the development and execution of the Corporate Legal and Compliance long-term plan in alignment with the function and organization strategies.</li><li>Communicate and negotiate with external parties (regulators, external counsel, public authority etc</li><li>Draft and negotiate project agreements, contracts and other legal documents with OQ8 s interest in mind on each specific the specific area (Finance &amp; Banking, Corporate).</li><li>Represents the legal department at meetings</li><li>Report progress of Corporate Legal, Corporate and the department business plans, opportunities, challenges and issues faced, mitigations taken and course correction actions, etc. as required, to make an informed decision.</li><li>Advising on all issues relating to employment law and developing appropriate individual solutions.</li><li>Document all the legal cases to support OQ8 in dealing with eventual legal disputes</li><li>Advice and settlement of extrajudicial proceedings.</li><li>Preparation, revision, and review of employment contracts, employment regulations, and other personnel-related documents, taking into account the current legal situation and case law.</li><li>Accompanying and conducting negotiations on company agreements, developing corresponding draft templates, and conducting the corresponding negotiations.</li><li>Drafting, revision, and negotiation of rental and lease agreements of any kind.</li><li>Maintenance and administration of the local land register, documents, contracts, and agreements.</li><li>Review and advice contracts with local and international suppliers (e.g. Contracts for purchasing of equipment, catalyst, technical gases, etc.).</li><li>Training of the employees of the sites in various legal areas.</li><li>Oversee continuous improvements &amp; LEAN execution plans in the area. Continuously identify and recommend improvements while ensuring compliance with the group guidelines, international/local standards, and relevant legislation.</li><li>Support the Head of Legal in relation to Board, Board Committee and Shareholder governance matters, including the review of resolutions, policies and governance documentation</li></ul><h2>Key interactions</h2><h3>Internal:</h3> OQ8 Management team, Stakeholders<br><h3>External:</h3> Staffing specialized Contractors, Vendors &amp; Suppliers<p><strong>Desired Candidate Profile</strong></p><ul><li>Batchlor degree in law</li><li>Master or any other additional qualification (additional not necessary)</li><li>12 years of relevant experience in Oil &amp; Gas- Downstream/Commercial experience ideally both internationally and Local, including private legal practice for downstream, commercial, project areas.</li><li>Experience and qualified in Oman law with involvement in:<ul><li>Operations Downstream</li><li>Corporate Legal Matters</li><li>Finance Legal</li><li>Labour</li><li>Compliance</li></ul></li><li>Excellent drafting skills and exposure to legal framework regarding commercial, Downstream, and projects</li><li>In-house and/or Law firm experience is required.</li><li>Knowledge in Corporate and Commercial.</li><li>Knowledge in Litigation and Arbitration.</li><li>Sound legal judgement and decision-making</li><li>Analytical skills</li><li>People s management skills</li><li>Planning skills</li><li>Forward-thinking</li><li>Outstanding communication skills</li><li>Promotes Teamwork and an environment of Diversity &amp; Inclusion</li><li>Builds trust by meeting commitments &amp; creating an environment of transparency and accountability</li><li>Models and ensures commitment with business aspirations, ethics &amp; guidelines</li><li>Engages &amp; inspires people to collaborate and share knowledge to achieve common goals</li><li>Maintaining effective, accurate, and transparent communication with all stakeholders &amp; community</li><li>Pursues innovation &amp; continuous improvement</li><li>Leads a solution-based approach to plan and deliver competitive results</li><li>Transforms strategic insight into achieving business excellence</li><li>Takes accountability for a performance culture that delivers continuous transformation.</li><li>Ability to manage competing priorities and work under pressure.</li><li>Excellent business and technical report writing skills. Specialist in legal English (communication, writing and Negotiation) with equivalent ELTS 7 or above.</li><li>Very good knowledge of using PC software.</li><li>Legal, Corporate, Commercial &amp; Projects</li><li>Project Finance and lender related matters</li><li>Oil and Gas industry.</li><li>Omani Law / UK Law.</li></ul>

<p>Stream: Operated Assets Function : HSSE - Sustainability Location: Oman Muscat Budget control: *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to: Head of Sustainability Direct reports 3: Lead Environment Sr. Engineer Environment Engineer Environment Job purpose: Manage environmental strategy, governance, compliance and performance across Operated Assets and projects, supporting the Company s growth aspiration across offshore, onshore, local and international operations.. The role translates legal, regulatory and corporate requirements into effective environmental standards, processes and controls, and is a key enabler of the Company s sustainability, decarbonization and net zero targets, translating environmental performance into measurable progress against the decarbonization roadmap. The position will lead the Environmental management team and drives pollution prevention, resource efficiency, regulatory compliance and continual improvement throughout the asset and project lifecycle. Main tasks and responsibilities 1. Strategy, Governance &amp; Growth Alignment: Own the environmental strategy, annual plan, priorities, budget, resources and performance targets across Operated Assets and projects, including offshore, onshore and international growth. Translate environmental legislation, permit requirements, corporate standards and recognised international practices into effective policies, procedures and operational controls. Govern the environmental elements of the HSE Integrated Management System and ensure alignment with ISO 14001. Oversee environmental due diligence and liability assessments for new ventures, acquisitions, divestments and asset-transfer activities. 2. Regulatory &amp; Stakeholder Leadership: Advise the Head of Sustainability, asset leadership and project management on significant environmental risks, compliance matters and required management decisions. Review and endorse environmental submissions, permit applications, technical studies and regulatory reports within delegated authority: maintain oversight of permits, licence condition and compliance obligation. Lead strategic engagement with regulatory authorities, lenders, joint venture partners, industry bodies and other stakeholders on environmental management, compliance and sustainability matters. Ensure compliance with lender environmental requirements, IFC Performance Standards, Equator Principles and other applicable international commitments. 3. Decarbonization &amp; Net Zero Integration Lead environmental sustainability, emissions reduction, decarbonization and climate-related environmental initiatives, including GHG monitoring, reporting and performance improvement programs, directly supporting the Company s decarbonization roadmap and net zero targets. Provide environmental input to sustainability disclosures, corporate reports, emissions inventories and other approved external reporting requirements. Establish environmental KPIs, reporting standards and performance expectations and present material risks, trends and improvement priorities to management. 4. Team Leadership &amp; Capability Lead the Environmental Management team, allocate responsibilities and hold team members accountable for agreed objectives, technical quality and timely delivery. Develop team competence, professional capability, knowledge transfer, succession and Omanisation plans. Promote environmental awareness, accountability and consistent application of environmental requirements among employees and contractors. 5. Assurance &amp; Risk Oversight Govern environmental impact assessments, baseline studies, environmental risk assessments and other technical studies for operations, projects and facility modifications; ensure environmental risks and controls are addressed throughout project development, including concept selection, FEED, detailed design, construction, commissioning, start-up and handover. Coordinate environmental audits, inspections, compliance evaluations and management-assurance reviews and monitor findings through effective closure. Ensure environmental emergency-response and spill-contingency arrangements are established, tested and aligned with operational and regulatory requirements. Provide environmental assurance for operational changes, shutdowns, decommissioning, site restoration, remediation and other significant activities. Perform other similar duties and responsibility consistent with the purpose, accountability and seniority of the role, as assigned by the Head of Sustainability. Key interactions Internal: The role interacts regularly with the Head of HSE Support; Sr. Engineer Environment; Engineer Environment; HSE Planning &amp; Performance; Road Safety; Emergency &amp; Crisis Management; Operated Assets leadership; asset HSE teams; Operations; Projects; Wells; Engineering; Maintenance; Security; Medical; Legal; Sustainability; Enterprise Risk Management; Internal Audit; Finance; Contracts &amp; Procurement; Corporate Planning; Digital &amp; IT; Data Management; and Communications. External: The role interacts with environmental and regulatory authorities, environmental consultants, accredited laboratories, auditors, certification bodies, waste-management and remediation companies, contractors, specialist monitoring providers, industry organisations and other approved external stakeholders. Notable Working Conditions: The role is predominantly office-based but requires periodic travel to Operated Assets, project sites, contractor facilities, monitoring locations and regulatory meetings. Site access and driving activities are subject to applicable medical, security, driver-authorisation and HSE requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Education requirements Minimum qualification is a Bachelor s degree in Environmental Engineering, Environmental Science, Chemical Engineering, Process Engineering or an equivalent relevant discipline. A relevant postgraduate degree or professional qualification such as ISO 14001 Lead Auditor, Certified Environmental Professional, NEBOSH Environmental Diploma or an equivalent recognised environmental qualification is advantageous. Language requirements Arabic and English - Fluent (Required) Background and experience Bachelor s degree with 8+ years of relevant post-qualification experience, including formal leadership responsibility in environmental engineering, environmental management or industrial environmental compliance, preferably in the oil and gas sector. Experience managing environmental professionals, technical priorities, budgets, consultants and specialist service providers. Experience in environmental impact assessments, permitting, regulatory compliance and environmental monitoring. Experience managing emissions, effluent, waste, spills, contamination, remediation and pollution-prevention controls. Experience reviewing environmental requirements across design, construction, commissioning, operations, decommissioning and site restoration. Experience developing, implementing and improving environmental management systems aligned with ISO 14001. Knowledge of applicable Omani environmental legislation and recognised international environmental standards and practices. Experience engaging with regulators, senior leadership, Operated Assets, projects, consultants and cross-functional stakeholders. Competencies and skills: Leadership Competencies: Environmental leadership and accountability. Sound judgement and risk-based decision-making. Strategic planning and delivery focus. Team leadership and performance management. Stakeholder influence and regulatory engagement. Clear communication and management reporting. Constructive challenge and timely escalation. Coaching and capability development. Integrity and professional conduct. Change leadership and continuous improvement. Technical Competencies: Environmental strategy, planning and governance. Environmental legislation and regulatory compliance. Environmental permitting and licence management. Environmental impact and risk assessment. Environmental management systems and ISO 14001. Air emissions and greenhouse-gas management. Effluent, wastewater and groundwater management. Waste management and pollution prevention. Soil contamination and environmental remediation. Biodiversity and ecological-impact management. Environmental incident investigation. Environmental monitoring and data assurance. Environmental audits and compliance evaluation. Project environmental assurance. Decommissioning and site-restoration planning.</p>

<p>We are looking for an experienced Business Head – Lubricants to lead our Specialty Lubricants business, drive sales and marketing excellence, expand markets, and deliver sustainable profitability. The Business Head – Lubricants is responsible for leading the overall business strategy, sales growth, marketing initiatives, business development, profitability, and market expansion of the company's specialty lubricants portfolio. The role requires developing and executing commercial strategies that drive sustainable revenue growth, increase market share, strengthen customer relationships, and establish the company as a preferred supplier across industrial oil & energy, automotive, marine, mining, power generation, manufacturing and specialty lubricant segments. The incumbent will lead cross-functional teams across sales, marketing, business development. technical support, product management, supply chain, and customer service to achieve business objectives while ensuring operational excellence and customer satisfaction. Key Responsibilities • Develop and execute business strategies to drive sustainable growth and profitability. • Lead Sales, Marketing, and Business Development for the Specialty Lubricants business. • Own full P&L responsibility, including revenue, margins, budgets, and EBITDA. • Expand market presence through new customer acquisition, channel development, and strategic partnerships. • Manage key accounts, OEMs, distributors, and institutional customers. • Drive product portfolio growth, pricing strategies, and new product launches. • Identify new business opportunities across industrial and automotive sectors. • Develop and implement marketing, branding, and go-to-market initiatives. • Monitor market trends, competitor activities, and customer insights to support business decisions. • Lead and develop high-performing commercial teams while fostering a results-driven culture. • Collaborate with Operations, Supply Chain, Technical Services, and Finance to ensure business excellence. • Ensure compliance with company policies, HSE standards, and commercial governance. Key Performance Indicators (KPIs) • Revenue & Business Growth • Gross Margin & EBITDA • Market Share Growth • Customer Acquisition & Retention • Key Account & OEM Business Growth • Distributor & Channel Expansion • New Product Sales • Sales Forecast Accuracy • Working Capital & Inventory Optimization • Customer Satisfaction • Team Performance & Productivity</p><p>• 12 – 15+ years of leadership experience in the lubricants, specialty chemicals, or industrial products sector • Proven success in Sales, Marketing, Business Development, and P&L management • Strong experience in distributor management, OEM engagement, key account management, and market expansion • MBA or Engineering degree preferred • Excellent leadership, strategic planning, negotiation, and stakeholder management skills What You'll Bring • Visionary leadership with a growth mindset • Strong commercial acumen and customer focus • Ability to build high-performing teams and deliver measurable business results • Passion for innovation, operational excellence, and creating long-term value Location: Oman Experience: 12–15+ Years Industry: Lubricants / Specialty Chemicals / Industrial Products</p>

<p>We are looking for an experienced <strong>Business Head – Lubricants</strong> to lead our Specialty Lubricants business, drive sales and marketing excellence, expand markets, and deliver sustainable profitability.</p><p>The <strong>Business Head – Lubricants</strong> is responsible for leading the overall business strategy, sales growth, marketing initiatives, business development, profitability, and market expansion of the company's specialty lubricants portfolio. The role requires developing and executing commercial strategies that drive sustainable revenue growth, increase market share, strengthen customer relationships, and establish the company as a preferred supplier across industrial oil & energy, automotive, marine, mining, power generation, manufacturing and specialty lubricant segments.</p><p>The incumbent will lead cross-functional teams across sales, marketing, business development. technical support, product management, supply chain, and customer service to achieve business objectives while ensuring operational excellence and customer satisfaction.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Develop and execute business strategies to drive sustainable growth and profitability.</p></li><li><p>Lead Sales, Marketing, and Business Development for the Specialty Lubricants business.</p></li><li><p>Own full P&L responsibility, including revenue, margins, budgets, and EBITDA.</p></li><li><p>Expand market presence through new customer acquisition, channel development, and strategic partnerships.</p></li><li><p>Manage key accounts, OEMs, distributors, and institutional customers.</p></li><li><p>Drive product portfolio growth, pricing strategies, and new product launches.</p></li><li><p>Identify new business opportunities across industrial and automotive sectors.</p></li><li><p>Develop and implement marketing, branding, and go-to-market initiatives.</p></li><li><p>Monitor market trends, competitor activities, and customer insights to support business decisions.</p></li><li><p>Lead and develop high-performing commercial teams while fostering a results-driven culture.</p></li><li><p>Collaborate with Operations, Supply Chain, Technical Services, and Finance to ensure business excellence.</p></li><li><p>Ensure compliance with company policies, HSE standards, and commercial governance.</p><br></li></ul><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li><p>Revenue & Business Growth</p></li><li><p>Gross Margin & EBITDA</p></li><li><p>Market Share Growth</p></li><li><p>Customer Acquisition & Retention</p></li><li><p>Key Account & OEM Business Growth</p></li><li><p>Distributor & Channel Expansion</p></li><li><p>New Product Sales</p></li><li><p>Sales Forecast Accuracy</p></li><li><p>Working Capital & Inventory Optimization</p></li><li><p>Customer Satisfaction</p></li><li><p>Team Performance & Productivity</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p><ul><li><p>12 – 15+ years of leadership experience in the lubricants, specialty chemicals, or industrial products sector</p></li><li><p>Proven success in Sales, Marketing, Business Development, and P&L management</p></li><li><p>Strong experience in distributor management, OEM engagement, key account management, and market expansion</p></li><li><p>MBA or Engineering degree preferred</p></li><li><p>Excellent leadership, strategic planning, negotiation, and stakeholder management skills</p><p><br></p></li></ul><p><strong>What You'll Bring</strong></p><ul><li><p>Visionary leadership with a growth mindset</p></li><li><p>Strong commercial acumen and customer focus</p></li><li><p>Ability to build high-performing teams and deliver measurable business results</p></li><li><p>Passion for innovation, operational excellence, and creating long-term value</p><p><br></p></li></ul><p><strong>Location:</strong> Oman<br><strong>Experience:</strong> 12–15+ Years<br><strong>Industry:</strong> Lubricants / Specialty Chemicals / Industrial Products</p>

<p><h4>Position summary</h4> <p>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><strong>JOB PURPOSE:</strong> To support the Quality Control Microbiology section in safeguarding the sterility, safety, and quality of pharmaceutical products by performing entry-level microbiological testing, sampling, and environmental monitoring under supervision. The role assists with media preparation, laboratory equipment use, and accurate documentation in compliance with GMP, GLP, approved SOPs, and data integrity requirements, while building the technical foundation and competencies required to progress within the microbiology function.</p><p><strong>KEY ACCOUNTABILITIES:</strong></p><p><strong>Microbiological Testing Support</strong></p><ul><li>Prepare culture media, reagents, glassware, and laboratory materials for microbiological analysis as per approved SOPs.</li><li>Perform or assist in routine microbial limit testing, including TAMC, TYMC, and specified pathogen testing, after required training and authorization.</li><li>Support testing of raw materials, packaging materials, in-process samples, finished products, stability samples, and hold-time samples as assigned.</li><li>Assist in growth promotion testing, preservative efficacy testing, and microbiological method-related activities under supervision when required.</li><li>Assist in sterility testing and endotoxin (LAL) testing activities under direct supervision, after required training and authorization.</li><li>Support basic microbial identification activities, including Gram staining and colony observation, under the guidance of senior laboratory staff.</li></ul><p><strong>Sampling, Water Testing and Environmental Monitoring</strong></p><ul><li>Collect, label, handle, and transfer microbiology samples in line with approved sampling and contamination-control procedures.</li><li>Support environmental monitoring in production areas and the microbiology laboratory using settle plates, air sampling, and surface monitoring methods.</li><li>Assist in microbiological testing of water and utility samples and record results accurately for review.</li><li>Support preparation of basic water and environmental monitoring trend summaries as directed by the supervisor.</li></ul><p><strong>Laboratory Equipment and Culture Handling</strong></p><ul><li>Use basic microbiology laboratory equipment such as autoclaves, laminar airflow units, incubators, balances, and refrigerators after training and authorization.</li><li>Perform routine equipment status checks, cleaning, and logbook entries, and report abnormalities or out-of-calibration status immediately.</li><li>Support media incubation, sample incubation, culture handling, and culture maintenance activities under supervision with proper labeling and traceability.</li></ul><p><strong>Documentation and Data Integrity</strong></p><ul><li>Complete worksheets, logbooks, labels, and laboratory records clearly, accurately, and on time in accordance with GDP and data integrity requirements.</li><li>Prepare basic microbiology test reports and submit results for review and approval by the authorized reviewer.</li><li>Maintain microbiology files, reports, and controlled documents in an organized and retrievable manner to support audit readiness.</li></ul><p><strong>Compliance, Safety and Continuous Improvement</strong></p><ul><li>Follow approved SOPs, GMP, GLP, biosafety, hygiene, PPE, and contamination-control requirements at all times.</li><li>Maintain laboratory cleanliness and support proper disposal of biological and laboratory waste according to company procedures.</li><li>Report deviations, abnormal results, contamination concerns, unsafe conditions, or incidents immediately to the supervisor.</li><li>Participate in training and competency development activities to build microbiology testing capability and compliance awareness.</li></ul><p><strong>Other Duties</strong></p><ul><li>Perform any other duties within the scope and level of the position, as assigned by the Line Manager, Supervisor, Department Head, or Management, in line with operational and business requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>QUALIFICATIONS, EXPERIENCE &amp; SKILLS:</strong></p><p><strong>Qualifications</strong></p><ul><li>Bachelor s degree in Microbiology, Biotechnology, Biochemistry, Biology, Pharmaceutical Sciences, or an equivalent relevant field.</li></ul><p><strong>Experience</strong></p><ul><li>Fresh graduate or 0 1 year of exposure to microbiology, pharmaceutical quality control, or laboratory work.</li><li>Academic projects, internship experience, or laboratory training related to microbiological testing, aseptic handling, sample preparation, or GMP/GLP documentation is an advantage.</li></ul><p><strong>Technical Competencies</strong></p><ul><li>Pharmaceutical Microbiology Testing</li><li>Aseptic Handling Practices</li><li>Sample Receipt, Labelling &amp; Traceability</li><li>Culture Media Preparation &amp; Sterilization Support</li><li>Environmental Monitoring Support</li><li>Water Testing Support</li><li>Microbial Limit Testing Support</li><li>Sterility &amp; Endotoxin (LAL) Testing Support</li><li>Laboratory Records &amp; Logbook Control</li><li>SOP, GMP &amp; GLP Awareness</li><li>Data Integrity Awareness</li><li>Microbiology Equipment Readiness</li><li>Biosafety &amp; Microbiological Waste Handling</li><li>Basic Microbial Identification &amp; Gram Staining Support</li></ul><p><strong>Behavioural Competencies</strong></p><ul><li>Attention to detail &amp; accuracy</li><li>Quality Focus</li><li>Ownership, accountability &amp; initiative</li><li>Willingness to Learn</li><li>Collaboration &amp; teamwork</li><li>Clear communication</li><li>Planning, prioritization &amp; time management</li><li>Integrity, confidentiality &amp; ethics</li><li>Safety Awareness</li></ul>