Customer Service Jobs - muscat Oman

<h2>Remote Customer Service Representative</h2><h2>Job Description</h2><p>We are a recruitment company seeking a dedicated and professional <strong>Remote Customer Service Representative</strong> to join our team. The ideal candidate will support job seekers and clients by providing excellent customer service, managing inquiries, and ensuring a smooth recruitment experience.</p><p>This is a remote position suitable for someone with strong communication skills, attention to detail, and the ability to work independently.</p><h2>Responsibilities</h2><ul><li>Respond to inquiries from candidates and clients via phone, email, and online platforms.</li><li>Assist candidates with job applications, registrations, and recruitment processes.</li><li>Provide updates and guidance throughout the hiring journey.</li><li>Maintain professional communication with clients and applicants.</li><li>Manage customer records and update recruitment databases.</li><li>Follow up with candidates regarding applications and interviews.</li><li>Resolve customer issues quickly and professionally.</li><li>Work closely with the recruitment team to improve candidate experience.</li></ul><h2>Requirements</h2><ul><li>Previous experience in customer service, call center, recruitment, or administrative roles.</li><li>Excellent written and verbal communication skills.</li><li>Strong organization and time-management abilities.</li><li>Ability to work independently in a remote environment.</li><li>Reliable internet connection and a suitable home working setup.</li><li>Basic computer skills and familiarity with online communication tools.</li><li>Positive attitude and customer-focused approach.</li></ul><h2>Benefits</h2><ul><li>Work remotely from anywhere.</li><li>Flexible and supportive work environment.</li><li>Opportunity to gain experience in the recruitment industry.</li><li>Career development opportunities.</li></ul><h2>How to Apply</h2><p>If you are passionate about helping people and providing outstanding customer support, we would love to hear from you. Apply today and become part of our remote recruitment support team.</p><h2>Skills</h2><h3>Desired Skills</h3><ul><li>Excellent verbal and written communication skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Ability to handle customer inquiries professionally and efficiently.</li><li>Active listening skills and a customer-focused mindset.</li><li>Good time management and organizational skills.</li><li>Ability to work independently in a remote environment.</li><li>Strong attention to detail and accuracy.</li><li>Comfortable using computers, email, chat platforms, and online systems.</li><li>Experience with CRM systems or recruitment platforms is an advantage.</li><li>Ability to manage multiple tasks and prioritize workload effectively.</li><li>Positive attitude, patience, and professionalism when dealing with clients and candidates.</li><li>Ability to work as part of a remote team and meet performance targets.</li></ul>

<p><h4>Position summary</h4> <p>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p>POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a</p><p></p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a</p><p></p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our guest service experts take the initiative and deliver a wide</p><p></p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our guest service experts take the initiative and deliver a wide</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</p> <p> </p> <p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: Less than 1 year related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p></div></section>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide</p><p></p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide</p><p></p>

<p><h4>Service delivery coordinator</h4> <p>Do you enjoy leading a team that provides a high-quality service for our customers?<br> Do you love collaborating with teams to solve complex problems?</p> <h4>Join our team</h4> <p>Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.</p> <h4>Partner with the best</h4> <p>As the service coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.</p> <h4>As a service delivery coordinator, you will be responsible for:</h4> <ul> <li>Protecting the health and safety of our personnel and the environment.</li> <li>Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.</li> <li>Ensuring the assigned contracts/quotes are fully understood and capitalized upon.</li> <li>Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries.</li> <li>Acting as primary contact for client for job preparation, execution and close out.</li> <li>Being responsible for scheduling and dispatching of resources in line with job requirements.</li> <li>Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the client’s objectives (examples: clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in a way that is not aligned with the Baker Hughes SOP).</li> <li>Prompting escalation of issues that can impact service delivery.</li> <li>Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.</li> <li>Complying with job center and S&OP platforms.</li> </ul> <h4>Fuel your passion</h4> <p>To be successful in this role you will:</p> <ul> <li>Have a bachelor's degree in engineering.</li> <li>Have 10 years of experience in drilling services.</li> <li>Have previous experience as an applications engineer for 4+ years.</li> <li>Have technical knowledge and engineering understanding towards drilling services.</li> <li>Be able to work in a team.</li> <li>Be able to demonstrate leadership skills.</li> <li>Demonstrate intermediate / advanced English.</li> </ul> <h4>Work in a way that works for you</h4> <p>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p> <ul> <li>Office worker</li> </ul> <h4>Working with us</h4> <p>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.</p> <h4>Working for you</h4> <p>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p> <ul> <li>Contemporary work-life balance policies and wellbeing activities.</li> <li>Comprehensive private medical care options.</li> <li>Safety net of life insurance and programs.</li> <li>Tailored financial programs.</li> <li>Additional elected or voluntary benefits.</li> </ul> <p>The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination.</p> <h4>About us</h4> <p>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for</p><p></p>

<p><h4>Service delivery coordinator</h4> <p>Do you enjoy being part of a successful team?<br> Join our pressure pumping team now!<br> Partner with the best.</p> <p>As a service delivery coordinator, you will be responsible for:</p> <ul> <li>Ensuring all activities are carried out according to our core values, non-negotiables, and our cultural pillars.</li> <li>Ensuring the assigned contracts/quotes are fully understood and capitalized upon.</li> <li>Coordinating and monitoring all job activities as outlined in job cycle management across organizational boundaries.</li> <li>Reviewing the job planning, equipment preparation, and people readiness.</li> <li>Working with I&S project managers and/or other PL’s SDC on cross-PL critical tasks within a job.</li> <li>Prompting escalation of issues that can impact service delivery.</li> <li>Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.</li> <li>Coordinating with field crews to manage any requirements/mobilizations during the job at the customer well site/location.</li> <li>Developing team in line with competency and training programs for their respective positions as well as future career plans.</li> <li>Assisting other service delivery coordinators with peer reviews.</li> <li>Ensuring compliance with company policies, procedures, laws, regulations, and ISO and API requirements.</li> </ul> <h4>Fuel your passion</h4> <p>To be successful in this role you will:</p> <ul> <li>Have a bachelor's degree in engineering or a relevant, related subject.</li> <li>Have more than 10 years of experience in oil field services.</li> <li>Have previous technical experience in coil tubing field.</li> <li>Demonstrate prior business ownership (HSE, financial, service delivery).</li> <li>Demonstrate experience of leadership, mentoring, and developing teams in a global matrix environment.</li> <li>Be a motivated self-starter, proactively taking the initiative to lead and solve problems.</li> <li>Demonstrate good communication, interpersonal, and leadership skills with the ability to influence others and lead teams.</li> <li>Have experience in the Middle East.</li> </ul> <h4>Work in a way that works for you</h4> <p>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p> <ul> <li>Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.</li> </ul> <h4>Working with us</h4> <p>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.</p> <h4>Working for you</h4> <p>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p> <ul> <li>Contemporary work-life balance policies and wellbeing activities.</li> <li>Comprehensive private medical care options.</li> <li>Safety net of life insurance and programs.</li> <li>Tailored financial programs.</li> <li>Additional elected or voluntary benefits.</li> </ul> <p>The Baker Hughes internal title for this role is: Services Advisor - Service Delivery Coordination.</p> <h4>About us</h4> <p>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for</p><p></p>

<p><h4>Service delivery coordinator</h4> <p>Do you enjoy being part of a successful team?<br> Join our pressure pumping team now!<br> Partner with the best.</p> <p>As a service delivery coordinator, you will be responsible for:</p> <ul> <li>Ensuring all activities are carried out according to our core values, non-negotiables, and our cultural pillars.</li> <li>Ensuring the assigned contracts/quotes are fully understood and capitalized upon.</li> <li>Coordinating and monitoring all job activities as outlined in job cycle management across organizational boundaries.</li> <li>Reviewing the job planning, equipment preparation, and people readiness.</li> <li>Working with I&S project managers and/or other PL’s SDC on cross-PL critical tasks within a job.</li> <li>Prompting escalation of issues that can impact service delivery.</li> <li>Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.</li> <li>Coordinating with field crews to manage any requirements/mobilizations during the job at the customer well site/location.</li> <li>Developing team in line with competency and training programs for their respective positions as well as future career plans.</li> <li>Assisting other service delivery coordinators with peer reviews.</li> <li>Ensuring compliance with company policies, procedures, laws, regulations, and ISO and API requirements.</li> </ul> <h4>Fuel your passion</h4> <p>To be successful in this role you will:</p> <ul> <li>Have a bachelor's degree in engineering or a relevant, related subject.</li> <li>Have more than 10 years of experience in oil field services.</li> <li>Have previous technical experience in coil tubing field.</li> <li>Demonstrate prior business ownership (HSE, financial, service delivery).</li> <li>Demonstrate experience of leadership, mentoring, and developing teams in a global matrix environment.</li> <li>Be a motivated self-starter, proactively taking the initiative to lead and solve problems.</li> <li>Demonstrate good communication, interpersonal, and leadership skills with the ability to influence others and lead teams.</li> <li>Have experience in the Middle East.</li> </ul> <h4>Work in a way that works for you</h4> <p>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p> <ul> <li>Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.</li> </ul> <h4>Working with us</h4> <p>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.</p> <h4>Working for you</h4> <p>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p> <ul> <li>Contemporary work-life balance policies and wellbeing activities.</li> <li>Comprehensive private medical care options.</li> <li>Safety net of life insurance and programs.</li> <li>Tailored financial programs.</li> <li>Additional elected or voluntary benefits.</li> </ul> <p>The Baker Hughes internal title for this role is: Services Advisor - Service Delivery Coordination.</p> <h4>About us</h4> <p>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p><b>Job Description</b></p> <p>Service Delivery Manager - Oilfield Chemicals</p> <p> </p> <p>Do you like working in collaborative teams and solving critical issues?</p> <p> </p> <p>Do you enjoy being part of a successful team?</p> <p> </p> <p> </p> <p> </p> <p>Join our team</p> <p> </p> <p>Our Oilfield &amp; Industrial Chemicals (OIC) business provides technologies to monitor and control our customers energy extraction assets. Our team provides technical expertise to meet client expectations. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.</p> <p> </p> <p>Partner with the best</p> <p> </p> <p> </p> <p> </p> <p>As a Service Delivery Manager Oilfield Chemicals, you will be responsible for:</p> <p> </p> <p>Ensure all activities are carried out according to our non-negotiables and our cultural pillars</p> <p>Constructing business plans incorporating essential market drivers and all obtainable analytics.</p> <p>Oversee the budget and P/L for the area of responsibility</p> <p>Collaborate with sales/comms teams as well as direct interaction with customers for assigned area to understand the activity forecast (volume and complexity)</p> <p>Ensure flawless execution and on-time delivery by assigning appropriate resources in line with volume and complexity of forecasted activity and ensuring Quality plans are in line with our job cycle process</p> <p>Ensure that the team fully understand the contracts/quote for their assigned job portfolio to ensure we harvest our contracts and collect what we are owed</p> <p>Leadership to Develop team in line with competency and training programs for their respective positions as well as future career plans</p> <p>Leading and driving continuous cost-efficiency alternatives while maintaining excellence in service delivery, Preparation and handling required resources for growth including equipment.</p> <p>Fuel your passion</p> <p> </p> <p><b>To be successful in this role you will:</b></p> <p> </p> <p>Have a Bachelor's degree of Engineering.</p> <p>Have at least 10 years of experience of a technical background in Oilfield Chemicals.</p> <p>Have at least 5 years of experience in a leadership role and multi-country management</p> <p>Have excellent interpersonal and leadership skills.</p> <p>Have an excellent operational background.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the handling of customer complaints and feedback submitted through the official platform by reviewing entries, following up with concerned units, updating customers on resolutions, and assisting in maintaining service quality records.</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Operational:</p> <p>1. Monitor the Complaints and Feedback Platform and receive entries submitted by customers.</p> <p> </p> <p>2. Check submitted complaints and feedback for completeness and clarity.</p> <p> </p> <p>3. Contact customers, when required, to confirm receipt and clarify any missing details.</p> <p> </p> <p>4. Forward cases to relevant departments or branches for investigation and resolution.</p> <p> </p> <p>5. Follow up on pending items to ensure resolution within the set timeframe.</p> <p> </p> <p>6. Notify customers of the outcomes and confirm closure of complaints.</p> <p> </p> <p>7. Update and maintain accurate records of complaints, responses, and actions taken.</p> <p> </p> <p>8. Assist in tracking complaints from the Call Center system and follow up for resolution.</p> <p> </p> <p>9. Note common issues or frequently raised points and inform the supervisor.</p> <p> </p> <p>10. Assist in preparing basic reports on complaint volumes and trends.</p> <p> </p> <p>11. Suggest simple process changes to improve how the platform works, based on recurring issues.</p> <p> </p> <p>12. Coordinate with other units if small technical adjustments to the platform are needed.</p> <p> </p> <p>13. Conduct or assist with short customer surveys when requested.</p> <p> </p> <p>14. Ensure survey results are recorded and submitted on time.</p> <p> </p> <p>15. Carry out other support tasks assigned by the supervisor related to customer feedback or records.</p> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p>1. Internal</p> <p> All internal departments</p> <p> </p> <p> As part of day-to-day activities</p> <p> </p> <p>2. External</p> <p> </p> <p> DB Customers, Technical Support Vendors</p> <p> </p> <p> As part of day-to-day activities</p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interactions</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p> Bachelor s degree in Business Administration, Customer Service, or related field</p> <p> </p> <p>Experience:</p> <p> </p> <p> 2 to 4 years of experience in customer service or complaints handling</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Basic understanding of complaint and feedback processes</p> <p> </p> <p> Familiarity with online forms, CRM, or case-tracking tools</p> <p> </p> <p> Clear communication and basic data entry skills</p> <p> </p> <p> Attention to detail and follow-up capability</p> <p> </p> <p> Willingness to support quality improvement</p> <p> </p> <p>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</p> <p> </p> <p> NA</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the design, analysis, optimization, and continuous improvement of end-to-end customer journeys across all customer segments and touchpoints. The role is responsible for identifying customer pain points, mapping customer interactions, improving service experiences, and driving customer-centric process enhancements that contribute to increased customer satisfaction, operational efficiency, and digital adoption</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Strategic:</p> <ol> <li>Support the implementation of the Bank s customer journey management framework and customer experience strategy.</li> <li>Participate in customer journey mapping initiatives across all customer segments, products, and services.</li> <li>Support the identification of strategic customer pain points and opportunities for journey enhancement.</li> <li>Contribute to customer-centric transformation initiatives aimed at improving customer satisfaction and operational efficiency.</li> <li>Benchmark customer journey management practices against industry best practices and leading financial institutions.</li> </ol> <p>Operational:</p> <ol> <li>Develop and maintain end-to-end customer journey maps covering customer interactions across physical, digital, and assisted channels.</li> <li>Analyze customer journeys to identify bottlenecks, service gaps, process inefficiencies, and customer effort drivers.</li> <li>Conduct customer journey workshops with business units and stakeholders to understand customer needs and expectations.</li> <li>Monitor journey performance metrics including turnaround times, customer effort scores, digital adoption rates, and customer satisfaction indicators.</li> <li>Work closely with Voice of Customer, Digital Experience, Contact Center, and Customer Complaints teams to identify opportunities for journey improvements.</li> <li>Support redesign initiatives aimed at simplifying customer processes and improving service delivery.</li> <li>Track and monitor implementation of customer journey improvement initiatives across business units.</li> <li>Prepare journey analytics reports, dashboards, presentations, and recommendations for management review.</li> <li>Support customer experience maturity assessments and journey governance activities.</li> <li>Collaborate with Digital Transformation and IT teams to ensure customer-centric design principles are embedded in digital solutions and platforms.</li> <li>Support process improvement initiatives that contribute to reducing turnaround times, improving service quality, and enhancing customer satisfaction.</li> <li>Maintain customer journey repositories, documentation, standards, and templates.</li> <li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li> </ol> <p>People:</p> <ol> <li>Promote customer-centric thinking and journey-based decision-making across the organization.</li> <li>Support customer journey awareness and capability-building initiatives.</li> <li>Contribute to knowledge sharing and dissemination of customer journey best practices.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p> </p> <p>1. Internal</p> <p> </p> <p> Head of Customer Experience</p> <p> </p> <p> Manager Customer Experience Center</p> <p> </p> <p> Specialist Voice of Customer</p> <p> </p> <p> Specialist Digital Experience</p> <p> </p> <p> Contact Center Team</p> <p> </p> <p> Customer Complaints Team</p> <p> </p> <p> Digital Transformation</p> <p> </p> <p> Information Technology</p> <p> </p> <p> Operations</p> <p> </p> <p> Product Development Teams</p> <p> </p> <p> All Business Units and Branches</p> <p> </p> <p> Human Capital (for CX initiatives)</p> <p> </p> <p> As per operational activities</p> <p> </p> <p>2. External</p> <p> </p> <p> Customers</p> <p> </p> <p> Customer Experience Consultants</p> <p> </p> <p> Research and Survey Providers</p> <p> </p> <p> Technology Vendors</p> <p> </p> <p> Service Design Partners</p> <p> </p> <p> As part of operational activities</p> <p> </p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interaction</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p>Bachelor's Degree in Business Administration, Customer Experience, Marketing, Industrial Engineering, Service Design, Banking, or related discipline.</p> <p> </p> <p>Experience:</p> <p> </p> <p>4 6 years of relevant experience in customer experience, customer journey management, process improvement, service design, business analysis, operations excellence, or related fields.</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Knowledge of Customer Journey Mapping methodologies and tools.</p> <p> </p> <p> Understanding of Customer Experience principles and best practices.</p> <p> </p> <p> Experience in process mapping, service design, and customer-centric transformation initiatives.</p> <p> </p> <p> Strong analytical and problem-solving skills.</p> <p> </p> <p> Knowledge of customer research and customer behavior analysis techniques.</p> <p> </p> <p> Experience with customer experience metrics including NPS, CSAT, CES, and customer effort measures.</p> <p> </p> <p> Strong facilitation, presentation, and stakeholder management skills.</p> <p> </p> <p> Proficiency in Microsoft Office applications and reporting tools such as Power BI.</p> <p> </p> <p>Business Understanding:</p> <p> </p> <p> This position requires a medium level of business understanding</p> <p> </p> <p> <strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> </p> <p> </p> <p>Professional certifications in Customer Experience, Service Design, Business Process Management, Lean Six Sigma, or related disciplines are preferred.</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p> <p> </p> <p>KEY COMPETENCIES</p> <p> Customer Centricity</p> <p> </p> <p> Analytical Thinking</p> <p> </p> <p> Process Improvement</p> <p> </p> <p> Problem Solving</p> <p> </p> <p> Stakeholder Management</p> <p> </p> <p> Communication Skills</p> <p> </p> <p> Innovation</p> <p> </p> <p> Collaboration</p> <p> </p> <p> Continuous Improvement</p> <p> </p> <p> Results Orientation</p> <p> </p> <p>WORK ENVIRONMENT</p> <p> </p> <p> This position enjoys working in a comfortable airconditioned office</p></div></section>

<p><h4>Service delivery coordinator</h4> <p>Do you enjoy leading a team that provides a high-quality service for our customers?<br> Do you love collaborating with teams to solve complex problems?</p> <h4>Join our team</h4> <p>Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.</p> <h4>Partner with the best</h4> <p>As the service coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.</p> <h4>As a service delivery coordinator, you will be responsible for:</h4> <ul> <li>Protecting the health and safety of our personnel and the environment.</li> <li>Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.</li> <li>Ensuring the assigned contracts/quotes are fully understood and capitalized upon.</li> <li>Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries.</li> <li>Acting as primary contact for client for job preparation, execution and close out.</li> <li>Being responsible for scheduling and dispatching of resources in line with job requirements.</li> <li>Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the client’s objectives (examples: clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in a way that is not aligned with the Baker Hughes SOP).</li> <li>Prompting escalation of issues that can impact service delivery.</li> <li>Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.</li> <li>Complying with job center and S&OP platforms.</li> </ul> <h4>Fuel your passion</h4> <p>To be successful in this role you will:</p> <ul> <li>Have a bachelor's degree in engineering.</li> <li>Have 10 years of experience in drilling services.</li> <li>Have previous experience as an applications engineer for 4+ years.</li> <li>Have technical knowledge and engineering understanding towards drilling services.</li> <li>Be able to work in a team.</li> <li>Be able to demonstrate leadership skills.</li> <li>Demonstrate intermediate / advanced English.</li> </ul> <h4>Work in a way that works for you</h4> <p>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p> <ul> <li>Office worker</li> </ul> <h4>Working with us</h4> <p>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.</p> <h4>Working for you</h4> <p>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p> <ul> <li>Contemporary work-life balance policies and wellbeing activities.</li> <li>Comprehensive private medical care options.</li> <li>Safety net of life insurance and programs.</li> <li>Tailored financial programs.</li> <li>Additional elected or voluntary benefits.</li> </ul> <p>The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination.</p> <h4>About us</h4> <p>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for</p><p></p>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <h4>Equal opportunity employer statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>About Marriott Hotels</h4> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.</p> <p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <h4>About JW Marriott</h4> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott.</p> <p>Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <h4>Equal opportunity employer statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>About Marriott Hotels</h4> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.</p> <p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <h4>About JW Marriott</h4> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott.</p> <p>Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you enjoy leading a team that provides a high-quality service for our customers? Do you love collaborating with teams to solve complex problems? Join our Team Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain. Partner with the best As the Service Coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions. As a Service Delivery Coordinator, you will be responsible for: Protecting the health and safety of our personnel and the environment. Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars. Ensuring the assigned contracts/quotes are fully understood and capitalized upon, Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries. Acting as primary contact for client for job preparation, execution and close out. Being responsible for scheduling and dispatching of resources in line with job requirements Being familiar with the assigned client s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives (examples clients asking for BH to operate outside of product specifications, client asking BH to execute work in way that is not aligned with the BH SOP). Prompting escalation of issues that can impact service delivery, Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash. Comply with Job center and S&amp;OP Platforms Fuel your passion To be successful in this role you will: Have a Bachelor's degree in Engineering 10 years of experience in drilling services Have previous experience as an applications engineer for 4+ years Have technical knowledge and engineering understanding towards Drilling Services Be able to work in a team Be able to demonstrate leadership skills Demonstrate Intermediate / Advanced English Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Office Worker Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Have a Bachelor's degree in Engineering</li><li>10 years of experience in drilling services</li><li>Have previous experience as an applications engineer for 4+ years</li><li>Have technical knowledge and engineering understanding towards Drilling Services</li><li>Be able to work in a team</li><li>Be able to demonstrate leadership skills</li><li>Demonstrate Intermediate / Advanced English</li></ul><p></p></section>