Service delivery coordinator

Do you enjoy leading a team that provides a high-quality service for our customers?
Do you love collaborating with teams to solve complex problems?

Join our team

Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.

Partner with the best

As the service coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.

As a service delivery coordinator, you will be responsible for:

• Protecting the health and safety of our personnel and the environment.
• Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon.
• Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries.
• Acting as primary contact for client for job preparation, execution and close out.
• Being responsible for scheduling and dispatching of resources in line with job requirements.
• Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the client’s objectives (examples: clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in a way that is not aligned with the Baker Hughes SOP).
• Prompting escalation of issues that can impact service delivery.
• Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.
• Complying with job center and S&OP platforms.

Fuel your passion

To be successful in this role you will:

• Have a bachelor's degree in engineering.
• Have 10 years of experience in drilling services.
• Have previous experience as an applications engineer for 4+ years.
• Have technical knowledge and engineering understanding towards drilling services.
• Be able to work in a team.
• Be able to demonstrate leadership skills.
• Demonstrate intermediate / advanced English.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Office worker

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination.

About us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for