Ticket Agent Jobs in Oman

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Drives revenue to achieve Hotel’s topline goals for each of their represented hotels by proactively soliciting all business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT Pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with Leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to Property Sales Leader (ASL or DOS/DOSM) and works closely with the hotel General Managers, focuses on sales driven tasks. May work with Local Sales and U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>Required:<br>• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.<br>Preferred:<br>• 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry.<br>CORE WORK ACTIVITIES<br>Managing Sales Activities<br>• Works with Property Sales Leader (ASL or DOS/DOSM) in identifying the top accounts of each stakeholder hotel, determine account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels.<br>• Assist Property Sales Leader in identifying share shift targets.<br>• Ensures effective and efficient funnel management through available systems and collaborating with Multi-Hotel Sales.<br>• Manages daily Status Change reports to help close on hotel business.<br>• May work with Local Sales, U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place.<br>• Provides property support by coordination and executing property internal mining efforts to assigned hotels<br>• Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms.<br>• Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales &amp; Marketing Planning and Support or other third-party data sources to generate leads.<br>• Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts.<br>• Ensure Hotel has property lead generation program to identify new business.<br>• Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.<br>• Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, etc.).<br>• Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.).<br>• Conducts site inspections for customer accounts as appropriate.<br>• Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information.<br>• Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required.<br>• Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales to ensure qualified leads are entered into CI/TY SFAWeb.<br>• Leverages MI Leads for Out of Org, Non-Deployed Accounts.<br>• Presents stakeholder hotel benefits and features based on customer needs.<br>• Understands and utilizes all business processes written in support of the sales organization.<br>• Utilizes negotiation skills and creative selling abilities to uncover new business.<br>• Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM) to research the deployment and value of the accounts deemed important for stakeholder hotels.<br>• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) to sell effectively against the competition.<br>• Communicates trends, opportunities, and market changes to appropriate parties, as needed.<br>• Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.), to optimize sales revenues.<br>• Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads.<br>• Tracks weekly activities and relationship to revenue and room night production.<br>• Sets day-today priorities to complete assigned responsibilities<br>• Actively participates and contributes to Sales Strategy Meetings as appropriate.<br>• Adjusts to significant variation in daily workload through independent prioritization.<br>• Drives revenue from local non-deployed accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads.<br>• Activate local tactics for deployed accounts to pull-through local buyer needs. Communicate best practices for generating creative revenue opportunities.<br>• Performs other duties as appropriate.<br>• <br>Building Successful Relationships<br>• Leverage deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share.<br>• Participates in community and hotel networking events (e.g., Rotary Clubs, RI Social Hours, Chamber of Commerce, etc).<br>• Visits neighborhood target and local small business accounts and coordinate follow up efforts.<br>• Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas.<br>• Works collaboratively with all sales channels (e.g. the Multi-Hotel Sales, Account Sales and Global Sales) to establish coordinated sales efforts that are complementary, and not duplicative.<br>• Handles customer care issues and as necessary, refers them to the appropriate owner.<br>• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<br>• Services customers to obtain and grow share of the account.<br>• Executes and supports the company’s customer service standards.<br>• Engages in property related events that support the development of new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.).<br>• Performs other duties, as assigned, to meet business needs.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</span> </div>

<p><h4>Job Description</h4> <p>The Traffic Management Specialist arranges the shipment of Global Prepositioned Material Services (GPMS) cargo to various worldwide destinations via air, land, and sea. The incumbent must comply with all applicable international and federal transportation laws, regulations, tariffs, and Department of Defense (DOD) guidance. Must be able to gain access to Logistics Tool Suite (LTS), Global Freight Management (GRM), Cargo Movement Operating System (CMOS), Integrated Logistics System-Supply (ILS-S), Global Air Transportation Execution System (GATES), Integrated Computerized Deployment System (ICODES), Integrated Booking System (IBS), Joint Container Management system (JCM), Wood Packaging Materials (WPM) Management Toolset, Global Asset Reporting Tool (GART), and web-based tracking systems such as Integrated Data Environment/Global Transportation Network Convergence (IGC), Radio Frequency Identification (RFID-ITV) Tracking Portal, Global Decision Support Systems (GDSS-2), and Single Mobility System (SMS) to ensure in-transit visibility (ITV) within the Defense Transportation System (DTS). Ensures all shipments comply with the International Trade and Arms Regulations (ITAR), the Performance Work Statement (PWS), and Amentum ISO 9001 Quality Management System (QMS). Must be able to complete AMMO-43, Intermodal Dry Cargo Container/CSC Reinspection, AMMO-62, Technical Transportation of Hazardous Materials Distance Learning Courses, and WPM certification/recertification web-based training. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p> <h4>Principal Accountabilities</h4> <ul> <li>Inspects, accepts documentation (DD Form 1149/1348-1), prepares, and processes all outbound/inbound cargo offered for transportation in the Defense Transportation System (DTS).</li> <li>Checks for completeness and accuracy. Verifies the nomenclatures, quantity, Transportation Control Numbers (TCN), Transportation Account Code (TAC), consignor and consignee codes, hazardous/classified materials, ITARS certifications, and other essential transportation data.</li> <li>Properly classifies freight, selects commodity codes, selects the most efficient mode of shipment, and controls obligations for government transportation funds.</li> <li>Prepares all required shipping documents for data input to CMOS/GATES, assigns Transportation Control Numbers, produces labels, issues truck manifest for general/hazardous cargo, and maintains manifest logs.</li> <li>Uses automated computer systems to process and document to accurately input the Transportation Control Numbers, Transportation Accounting Codes, consignor and consignee codes, and other essential transportation data into CMOS, GATES, or IBS.</li> <li>Inspects hazardous materials to ensure proper packaging, marking, labeling, documentation, and certification in accordance with applicable Dangerous Goods Regulations (AFMAN 24-604, 49 Code of Federal Regulation, International Air Transport Association (IATA), and International Maritime Dangerous Goods (IMDG)).</li> <li>Inspects, accepts, and inventories all incoming freight and containers for overages, shortages, and damage before acceptance. When required, initiates and completes DD Form 361, Transportation Discrepancy Report (TDR).</li> <li>Provides asset visibility and real-time view to track customer queries using IGC, RFID-ITV, GDSS2, or SMS.</li> <li>Prepares shipping documents and movement requests for international and domestic shipments between sites and container movements from the Sea Port of Embarkation (POE) to the Sea Port of Debarkation (POD) shipped by surface or sealift.</li> <li>Performs Port Handling and Inland Transportation (PHIT) and ensures the subcontractor performs all duties and responsibilities according to the Statement of Work (SOW). Inspects and documents each shipment for contract compliance on a Customer Service Survey form.</li> <li>Processes Export Traffic Release Requests (ETRR) for sealift shipments using Surface Deployment Distribution Command (SDDC) - Integrated Booking System (IBS).</li> <li>Performs host country customs clearances and liaises with military and host country ministries on import and export for border customs clearances, airport customs clearances, and seaport clearances.</li> <li>Selects and initiates contact with local carriers to arrange appropriate transport equipment for containers, classified, sensitive, hazardous, or outsized shipments based on the size, weight, commodity description, freight classification, required delivery date, priority, or other special requirements.</li> <li>Loads/unloads 463L pallets, equipment, vehicles, and ISO containers from flat-bed/low-bed trucks. May assist in loading/unloading military vessels at the seaport.</li> <li>Assists the Pallet and Net Managers with inspections, issuing, accounting, controlling, reporting, and maintaining operation stock levels of 463L pallets, nets, and other tie-down equipment located on-site.</li> <li>Assists the WPM Custodian with inspecting and certification, record keeping, and reporting the receipt and usage requirements.</li> <li>Assists the CCO with completing the monthly container inventory, ensuring all containers located on-site are inventoried between the 1st and 30th day of each month.</li> <li>Reports all lost, damaged, destroyed, and modified containers to the CCO within 12 hours of discovery.</li> <li>Performs container inspections and reports findings on the DA 2404 equipment inspection and maintenance worksheet.</li> <li>Receives/ships all containers in JCM within 12 hours of receipt or departure.</li> <li>Operates GATES and ICODES to process and manifest cargo and to develop load plans for military and commercial aircraft.</li> <li>Prepares, inspects, reviews, and submits preload plans, hazardous materials diplomatic clearances (HAZDIP), and other documents to facilitate air movement.</li> <li>Inspects cargo documentation, conducts joint inspections, and certifies that cargo is built correctly and airworthy.</li> <li>Computes weight and balance and certifies weight distribution of the aircraft with passengers, cargo, and baggage.</li> <li>Determines cargo configuration and aircraft loading requirements in accordance with Air Transportability Test Loading Activity Certifications (ATTLA).</li> <li>Loads, unloads, and services aircraft. Ensures cargo loads are secure and tied down. Assists load team chief with selecting, assembling, palletizing, and transporting cargo loads to and from aircraft and storage areas.</li> <li>Safely transports and handles explosives.</li> <li>Performs passenger service procedures, check-in, manifests passengers and baggage, and performs security checks. Loads/unloads passengers and baggage from aircraft.</li> <li>Performs weighing of cargo, vehicles, and outsized cargo to determine the center of balance for rolling stock and ensures cargo dimensions are within pallet and aircraft limitations.</li> <li>Implements, documents, and controls quality, training, environment, and safety programs.</li> <li>Prepares and handles cargo in accordance with all prescribed regulations, instructions, technical orders, and procedures.</li> <li>Accomplishes receiving process for all inbound cargo functions of MILSTRIP and NON-MILSTRIP shipments addressed to the host installation SRAN in accordance with regulation.</li> <li>Maintains technical orders, publications, forms, and files required for traffic management operations.</li> <li>Compiles data and submits reports and other correspondence as required.</li> <li>Performs other duties as assigned.</li> <li>Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum Requirements</h4> <ul> <li>Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum PowerPoint, Excel, and Word programs.</li> <li>Knowledge of related shipping/receiving procedures and the ability to detect/report problems to appropriate personnel.</li> <li>Excellent organizational skills and the ability to effectively work under pressure and strict timelines required.</li> <li>Ability to maintain an effective working relationship with coworkers, including multi-national staff and external and internal customers is required.</li> <li>Must be able to communicate clearly and concisely, orally and in writing to coworkers and customers while maintaining Communication Security (COMSEC), Operational Security (OPSEC), and Computer Security (COMPUSEC).</li> <li>Knowledge and understanding of MHE equipment operations and associated hazards required.</li> <li>Will be required to receive training and operate material handling equipment.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>High school diploma or equivalent required.</li> <li>Minimum of three years of experience in Traffic Management (TMO)/Air Freight operations or associate degree in a related field of study required.</li> <li>Experience may include but is not limited to import/export, freight acceptance, preparation, handling, cargo shipping/receiving by surface, sea and air data records, container management, customer service, cargo operating computer systems, or other related experience.</li> <li>Possess a current HAZMAT Certification in accordance with AFMAN 24-604 or ability to obtain it upon acceptance of the position.</li> <li>Must be able to obtain and maintain facility credentials/authorization. Note: US citizenship is required for facility credentials/authorization at this work location.</li> <li>Will be required to wear proper Personal Protective Equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred Qualifications</h4> <ul> <li>Experienced in aircraft cargo loading/unloading and cargo tie-down restraint procedures, palletizing cargo on single or multiple 463L pallets using side and top nets, straps, chains, and devices for restraint preferred.</li> <li>Familiarization and certification in AMC Airlift Load Planning, or equivalent, and Joint Inspection process is preferred.</li> </ul></p><p></p>