Software Tester Jobs - muscat Oman

<p><h4>Description</h4> <p>The role</p> <p>We are looking for a hands-on senior ML engineer to lead the development and operation of production-grade AI systems across LLMs, OCR, and voice. This role combines deep technical ownership with leadership of a high-performing team of junior engineers, as well as direct engagement with stakeholders to shape AI solutions.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Lead and mentor a team of highly talented junior ML engineers through:<br>   • Code reviews, design reviews, and technical direction<br>   • Enforcement of strong software engineering and ML best practices</li> <li>Design, deploy, and operate scalable AI systems with a focus on reliability and performance</li> <li>Lead production deployment of LLMs and multimodal systems (RAG, OCR, voice)</li> <li>Own <strong>model performance end-to-end</strong>, combining evaluation, observability, and hardware optimization:<br>   • Build evaluation pipelines (benchmarks, regression testing, LLM-as-judge)<br>   • Implement deep observability (tracing, latency, error tracking)<br>   • Optimize GPU utilization (multi-GPU serving, batching, quantization, memory tuning)<br>   • Continuously improve throughput, latency, and cost efficiency</li> <li>Architect and manage GPU infrastructure:<br>   • Model serving, load balancing, and scaling strategies<br>   • Hardware-aware deployment and performance tuning</li> <li>Build and maintain robust MLOps pipelines:<br>   • Model/version management, CI/CD, automated testing, and rollback strategies<br>   • Monitoring and feedback loops for continuous improvement</li> <li>Engage directly with clients and stakeholders to:<br>   • Gather and clarify business requirements<br>   • Translate non-technical needs into well-defined technical problems<br>   • Communicate solutions, trade-offs, and progress through clear documentation, reports, and proposals</li> <li>Contribute hands-on to system design, implementation, debugging, and production incident resolution</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>Proven experience deploying LLMs in production</li> <li>Strong experience with GPU-based inference and optimization</li> <li>Solid backend engineering skills (Python, APIs, distributed systems)</li> <li>Experience with MLOps and production ML systems</li> <li>Experience with OCR/document AI and/or voice systems (STT/TTS)</li> <li>Experience with Docker and Kubernetes</li> <li>Strong understanding of modern AI architectures (RAG, vector DBs, agent workflows)</li> <li>Experience mentoring or leading engineers</li> <li>Strong communication skills with the ability to bridge business and technical domains</li> </ul> <p><strong>Nice to have:</strong></p> <ul> <li>Experience with open-weight models (Qwen, Llama, DeepSeek, Gemma)</li> <li>Experience with on-prem / sovereign AI deployments</li> <li>Experience with LoRA / fine-tuning</li> <li>Multilingual or Arabic NLP experience</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The role</p> <p>We are looking for a hands-on senior ML engineer to lead the development and operation of production-grade AI systems across LLMs, OCR, and voice. This role combines deep technical ownership with leadership of a high-performing team of junior engineers, as well as direct engagement with stakeholders to shape AI solutions.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Lead and mentor a team of highly talented junior ML engineers through:<br>   • Code reviews, design reviews, and technical direction<br>   • Enforcement of strong software engineering and ML best practices</li> <li>Design, deploy, and operate scalable AI systems with a focus on reliability and performance</li> <li>Lead production deployment of LLMs and multimodal systems (RAG, OCR, voice)</li> <li>Own <strong>model performance end-to-end</strong>, combining evaluation, observability, and hardware optimization:<br>   • Build evaluation pipelines (benchmarks, regression testing, LLM-as-judge)<br>   • Implement deep observability (tracing, latency, error tracking)<br>   • Optimize GPU utilization (multi-GPU serving, batching, quantization, memory tuning)<br>   • Continuously improve throughput, latency, and cost efficiency</li> <li>Architect and manage GPU infrastructure:<br>   • Model serving, load balancing, and scaling strategies<br>   • Hardware-aware deployment and performance tuning</li> <li>Build and maintain robust MLOps pipelines:<br>   • Model/version management, CI/CD, automated testing, and rollback strategies<br>   • Monitoring and feedback loops for continuous improvement</li> <li>Engage directly with clients and stakeholders to:<br>   • Gather and clarify business requirements<br>   • Translate non-technical needs into well-defined technical problems<br>   • Communicate solutions, trade-offs, and progress through clear documentation, reports, and proposals</li> <li>Contribute hands-on to system design, implementation, debugging, and production incident resolution</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>Proven experience deploying LLMs in production</li> <li>Strong experience with GPU-based inference and optimization</li> <li>Solid backend engineering skills (Python, APIs, distributed systems)</li> <li>Experience with MLOps and production ML systems</li> <li>Experience with OCR/document AI and/or voice systems (STT/TTS)</li> <li>Experience with Docker and Kubernetes</li> <li>Strong understanding of modern AI architectures (RAG, vector DBs, agent workflows)</li> <li>Experience mentoring or leading engineers</li> <li>Strong communication skills with the ability to bridge business and technical domains</li> </ul> <p><strong>Nice to have:</strong></p> <ul> <li>Experience with open-weight models (Qwen, Llama, DeepSeek, Gemma)</li> <li>Experience with on-prem / sovereign AI deployments</li> <li>Experience with LoRA / fine-tuning</li> <li>Multilingual or Arabic NLP experience</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Müller's Solutions is seeking a senior BMC Helix IT asset management & discovery consultant to join our expert team. In this role, you will lead the implementation, configuration, and optimization of BMC Helix IT asset management and discovery solutions for our clients. You will work closely with stakeholders to understand their asset management needs and deliver tailored solutions that enhance IT operations, asset visibility, and lifecycle management.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead the end-to-end implementation of BMC Helix IT asset management and discovery modules.</li> <li>Configure and customize the BMC Helix platform to align with client requirements and industry best practices.</li> <li>Conduct assessments and workshops to gather business and technical requirements.</li> <li>Develop integration strategies to connect BMC Helix with other ITSM and enterprise systems.</li> <li>Provide expert guidance on IT asset lifecycle management, discovery processes, and data accuracy.</li> <li>Troubleshoot, resolve issues, and optimize performance of the BMC Helix solutions.</li> <li>Deliver training sessions and documentation to enable client teams to effectively use the platform.</li> <li>Stay current with BMC Helix product updates and IT asset management trends to continuously improve client solutions.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related fields.</li> <li>Minimum 5 years' experience in IT asset management and discovery implementation with hands-on expertise in BMC Helix IT asset management and discovery modules, including asset discovery, CMDB integration, application dependency mapping, and infrastructure/network discovery.</li> <li>Ability to independently build, deploy, and configure containers on-premises (Docker, Kubernetes, OpenShift, Podman) and set up discovery infrastructure, scanners, probes, and collectors.</li> <li>Strong knowledge of IT asset management best practices, ITIL frameworks, and integrating BMC Helix with ITSM and enterprise systems.</li> <li>Proficient in Linux/Unix (especially Red Hat Enterprise Linux 6/7), network discovery protocols (SNMP, SSH, WMI, PowerShell, APIs), and identifying software versions, dependencies, and asset relationships.</li> <li>Experience with software license compliance, software asset management, legacy infrastructure troubleshooting, and customer engagement during PoC and implementation phases preferred.</li> <li>BMC Helix certifications and GCC/MENA experience are desirable.</li> <li>Must be able to work onsite in Oman.</li> <li>Excellent problem-solving, communication, and stakeholder management skills with ability to lead cross-team projects.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Müller's Solutions is seeking a senior BMC Helix IT asset management & discovery consultant to join our expert team. In this role, you will lead the implementation, configuration, and optimization of BMC Helix IT asset management and discovery solutions for our clients. You will work closely with stakeholders to understand their asset management needs and deliver tailored solutions that enhance IT operations, asset visibility, and lifecycle management.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead the end-to-end implementation of BMC Helix IT asset management and discovery modules.</li> <li>Configure and customize the BMC Helix platform to align with client requirements and industry best practices.</li> <li>Conduct assessments and workshops to gather business and technical requirements.</li> <li>Develop integration strategies to connect BMC Helix with other ITSM and enterprise systems.</li> <li>Provide expert guidance on IT asset lifecycle management, discovery processes, and data accuracy.</li> <li>Troubleshoot, resolve issues, and optimize performance of the BMC Helix solutions.</li> <li>Deliver training sessions and documentation to enable client teams to effectively use the platform.</li> <li>Stay current with BMC Helix product updates and IT asset management trends to continuously improve client solutions.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related fields.</li> <li>Minimum 5 years' experience in IT asset management and discovery implementation with hands-on expertise in BMC Helix IT asset management and discovery modules, including asset discovery, CMDB integration, application dependency mapping, and infrastructure/network discovery.</li> <li>Ability to independently build, deploy, and configure containers on-premises (Docker, Kubernetes, OpenShift, Podman) and set up discovery infrastructure, scanners, probes, and collectors.</li> <li>Strong knowledge of IT asset management best practices, ITIL frameworks, and integrating BMC Helix with ITSM and enterprise systems.</li> <li>Proficient in Linux/Unix (especially Red Hat Enterprise Linux 6/7), network discovery protocols (SNMP, SSH, WMI, PowerShell, APIs), and identifying software versions, dependencies, and asset relationships.</li> <li>Experience with software license compliance, software asset management, legacy infrastructure troubleshooting, and customer engagement during PoC and implementation phases preferred.</li> <li>BMC Helix certifications and GCC/MENA experience are desirable.</li> <li>Must be able to work onsite in Oman.</li> <li>Excellent problem-solving, communication, and stakeholder management skills with ability to lead cross-team projects.</li> </ul></p><p></p>

General Purpose <br><p>Provide technical engineering I&amp;CT support to OFM under the scope of the priority and scope of the I&amp;CT Manager. Acting as a technical provider regarding service technology provider partner in the implementation of the best practices regarding IT infrastructure. Ensure the integrity of high availability infrastructure and IT operation to provide maximum performance for the users. Sets the processes and procedures for IT infrastructure delivery for the company. Responsible for the reliable and smooth delivery of the company s IT infrastructure through planning &amp; project management, establishing &amp; implementing standards, Has accountability for the Infrastructure Technology Engineering and Operations, Service Management and Availability of the ICT infrastructure to support OFM productivity.</p> Main Accountabilities <br><p> Design and execute the IT infrastructure maintenance plans that assure an IT company s infrastructure capacity remains up-to-date</p> <p> Maintain activity logs</p> <p> Identify and measure key operational metrics</p> <p> Establish protocols, processes and procedures for operating systems</p> <p> Establish priorities for the maintenance, design, and development of infrastructure systems inclusive </p> <p> Maintain logs and documentation of any activity that occurs within their network.</p> <p> Establish software and hardware standards for the different stakeholders and owners acting as an advisor for each functional </p> <p> Asses server performance and execute the respective preventive/corrective measures to assure optimal availability </p> <p> Develop recommendations regarding server infrastructure maintenance, update and monitoring </p> <p> Develop and implement standard processes and procedures for incident management, including emergency response plans and data integrity management </p> <p> Administer and support Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O), including system configuration, user access, integrations and coordination with functional teams to ensure ERP infrastructure reliability</p> <p> Manage and administer Azure Active Directory (Azure AD), including user identity, access control, group policies, single sign-on and security configurations across the organization</p> Education <br><p>Bachelor s degree in IT, Information Systems, computer science, MBA &amp; PMP is a Plus.</p> Experience <br><ul> <li>5+ years experience in the information technology and communication field. Hands-on experience in technical aspects related to IT infrastructure, programming and, developing I&amp;CT solutions.</li> <li>Strong hands-on experience in ICT Infrastructure </li> <li>Relevant experience in Information Technology filed :</li> </ul> <p>Infrastructure Maintenance, Operations, Servers, Networking, Security and Businss Applications &amp; Integration.</p> Know-How <br><ul> <li>Understanding of ERP business process, specifically Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Computer Literacy including MS Office.</li> <li>Ability to manage and direct the activities of others in a multi-project environment.</li> <li>Contract and Policy Administration (Development / Review).</li> <li>IT Operation tools.</li> <li>Solid knowledge of Microsoft products (SharePoint, Windows Server, SQL Server), Azure Active Directory (Azure AD) administration, and Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Understanding of networking, and databases, such as HTML, JavaScript, JSP, ASP, ABAP, .NET, MQ, Oracle and SQL Queries during test execution.</li> <li>Knowledge of IT infrastructure operation.</li> </ul>

<p><br></p> <p> </p> <p> <strong>Job Brief:</strong> </p> <p>Understanding of the banking and financial domain is an essential requirement for this role. Be part of bank's agile squad team mainly responsible for user testing for payment systems specifically cards issuing and acquiring domain that includes but not limited to Point of Sale, QR, Payment Gateway, Credit, Debit, Prepaid, Corporate cards and other related payment systems. The job demands understanding of issuing and acquiring business requirement, clients Compliance mandate via client bulletin and detail client documentation, writing test cases, execution and report issues from end user (customer/Ops) perspective. It is desirable to have working knowledge on products such as TSYS PRIME and ACI Postilion. </p> <p> </p> <p> <strong>Responsibilities: </strong> </p> <p>The Compliance tester will be part of Cards Agile Squad and will be responsible for business user testing such as test cases preparation, execution, reporting bug, capturing all results</p> <ol> <li>Be part of agile team to perform business user testing.</li> <li>Knowledge of card issuing processes including debit, credit and prepaid. Debit cards experience will be a must for the resource.</li> <li>Knowledge of card acquiring processes.</li> <li>Understand user stories and write test cases meeting sprint's definition of done</li> <li>Must be able to use Simulators from Visa &amp; MasterCard.</li> <li>Knowledge of card issuing processes including transaction authorization and clearing lifecycle testing.</li> <li>Knowledge on card processes including but not limited to issuance, embossing files, maintenance, renewals, replacements, settlements, transactions management and handling reports.</li> <li>Understand the certification process with Visa/MasterCard.</li> <li>Understands the Visa/MasterCard certification process including tools like UL, VTS and etc.</li> <li>Coordinate with Visa, MasterCard &amp; OEM vendors (apple pay or Samsung wallet) to understand the scope of the certification and manage the certification end to end.</li> <li>Perform the testing execution and manage it end to end.</li> </ol> <p> </p> <p> <strong>Principal Accountabilities: </strong> </p> <p>As a business user tester, I have to deal with all the activities associated with the sprints.</p> <ol> <li>Part of bank's agile team</li> <li>Prepare UAT test cases</li> <li>User acceptance testing execution</li> <li>Document all test results using bank muscat testing tool</li> <li>Manual testing execution</li> <li>Willing to learn and work on bank proposed automation testing tools.</li> <li>Perform certifications with Visa &amp; MasterCard with sound background on Visa/MasterCard simulators.</li> </ol> <p> <strong>Skills and Abilities: </strong> </p> <ul> <li>Min 6-8 years of experience in banks with exposure to Payment systems applications specifically for the testing of cards (debit/credit).</li> </ul> <ul> <li>Software development lifecycle and should follow standard development process such as creating/executing unit test cases etc.</li> <li>Excellent communication and documentation skills, proven skills in effectively dealing with the users and other stakeholders.</li> </ul> <p><br></p><ul> </ul> <p> </p> <p> </p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Title Training Administrator - Training and Certification Management Reports to Director of Muscat University Academy 1. Purpose of the Position The Training Administrator MU Academy is responsible for the effective coordination, administration, and operational support of all professional training programmes, certification courses, executive education activities, short courses, and corporate training delivered through MU Academy. The role ensures that training programmes are planned, scheduled, communicated, delivered, documented, and reported professionally. The Training Administrator will support learner registration, trainer coordination, venue and materials preparation, attendance monitoring, certificate issuance, stakeholder communication, and post-training evaluation. Support MU Academy s objective to become a leading provider of professional development, executive education, and internationally certified training programmes in Oman. 2. Key Responsibilities A. Training Programme Administration 1. Programme Planning and Scheduling Assist in preparing the annual, quarterly, and monthly training calendar for MU Academy. Coordinate training schedules for public courses, corporate programmes, executive education, and certification preparation courses. Support the planning of B2B and B2C training activities in coordination with the Academy leadership. Maintain updated records of confirmed, postponed, cancelled, and completed programmes. Coordinate with internal departments to avoid scheduling conflicts with university events, room bookings, and major institutional activities. 2. Training Coordination and Logistics Arrange training venues, classrooms, labs, auditorium spaces, online platforms, equipment, refreshments, and training materials. Ensure all training rooms are prepared before programme delivery, including seating arrangements, branding, signage, attendance sheets, name badges, and required technology. Coordinate with Facilities, IT, Finance, Marketing, Admissions, and other relevant departments to support smooth programme delivery. Liaise with trainers, lecturers, consultants, and external partners to confirm availability, session plans, materials, and delivery requirements. Support hybrid and online training delivery by arranging links, access, technical checks, recordings where approved, and participant support. 3. Participant Registration and Communication Manage participant registration for MU Academy courses. Respond professionally to enquiries from individuals, companies, government entities, and partner organizations. Send confirmation emails, joining instructions, schedules, payment reminders, programme updates, and post-training communication. Maintain accurate participant records including name, contact details, organization, payment status, attendance, assessment results where applicable, and certificate status. Provide timely support to learners before, during, and after programme delivery. B. Training Delivery Support 1. Trainer and Partner Support Coordinate with external training providers, certification bodies, and professional partners. Collect trainer profiles, session outlines, course descriptions, assessment requirements, and training materials. Support visiting trainers with logistical arrangements, including venue access, hotel or travel coordination where required, IT support, and local arrangements. Ensure trainers receive attendance lists, course schedules, participant details, evaluation forms, and administrative support. 2. Course Materials and Documentation Prepare and organize course materials, presentations, handouts, assessment papers, feedback forms, and digital resources. Ensure course materials are branded according to MU Academy and Muscat University guidelines. Maintain a digital archive of course outlines, trainer materials, attendance records, evaluations, certificates, and reports. Ensure documentation is complete for each programme delivered. 3. Attendance and Assessment Administration Monitor participant attendance during training sessions. Maintain accurate attendance records for each course. Support the administration of pre-training and post-training assessments where applicable. Coordinate with trainers on participant completion status, assessment results, and eligibility for certificates. Flag attendance, completion, or assessment issues to the Academy leadership. C. Certification and Records Management 1. Certificate Issuance Prepare and issue certificates of attendance, completion, participation, or achievement in line with MU Academy procedures. Coordinate certificate approvals and signatures from authorized personnel. Maintain a certificate issuance register with serial numbers, participant names, course titles, dates, and approval status. Coordinate with international certification bodies where certificates are issued externally. 2. Data Entry and System Management Maintain accurate training data in MU Academy records, CRM, HRMS, LMS, or any other approved system. Update course status, participant details, attendance, payments, trainer details, evaluations, and completion reports. Ensure all digital and physical records are filed systematically and securely. Support the development and improvement of MU Academy databases and reporting templates. 3. Compliance and Documentation Ensure training files are maintained in line with Muscat University policies and regulatory requirements. Support documentation required for Ministry of Labor registration, professional body licensing, partner reporting, and internal audit purposes. Maintain confidentiality of participant, client, trainer, and partner information. Ensure compliance with university procedures related to procurement, finance, branding, data protection, and quality assurance. D. Client, Corporate and Stakeholder Coordination 1. Corporate Training Support Support communication with corporate clients, government entities, and institutional partners. Assist in preparing training proposals, quotations, course schedules, participant lists, and delivery arrangements. Coordinate customized corporate training requirements with trainers and Academy leadership. Follow up with clients regarding participant nominations, payments, attendance, feedback, and certificates</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualification: Bachelor s degree in Business Administration, Human Resource Management, Education, Training Management, Management Information Systems, Marketing, or a related field. Preferred Qualification: Professional certification or short training in training administration, project coordination, customer service, HR, event management, or quality assurance would be an advantage Experience, Competencies and Skills: 1 3 years of relevant experience in training administration, academic administration, customer service, HR administration, programme coordination, or professional development services. Experience in a university, training centre, executive education unit, professional certification provider, or customer-facing education environment is preferred. Experience using CRM, LMS, HRMS, student information systems, or training management platforms is an advantage. Experience dealing with corporate clients, trainers, external partners, or professional certification bodies is desirable. Understanding of training administration and professional development operations. Strong coordination and scheduling skills. Good knowledge of logistics, participant registration, attendance tracking, evaluation forms, and certificate issuance. Strong data entry, records management, and reporting skills. Proficiency in Microsoft Office, especially Excel, Word, PowerPoint, and Outlook. Ability to prepare reports, dashboards, schedules, and administrative documents. Familiarity with CRM, LMS, HRMS, or training management systems is an advantage. Ability to support online and hybrid training delivery using platforms such as Microsoft Teams, Zoom, or similar tools. Excellent communication skills in English and Arabic. Applications are accepted from Omani nationals only. Customer Relationship Personal Evolution Autonomy Administrative Work Technical Expertise Responsibilities Lead the entire sales cycle Achieve monthly sales objectives Qualify the customer needs Negotiate and contract Master demos of our software Must Have Bachelor Degree or Higher Passion for software products Perfect written English Highly creative and autonomous Valid work permit for Belgium Nice to have Experience in writing online content Additional languages Google Adwords experience Strong analytical skills What's great in the job? Great team of smart people, in a friendly and open culture No dumb managers, no stupid tools to use, no rigid working hours No waste of time in enterprise processes, real responsibilities and autonomy Expand your knowledge of various business industries Create content that will help our users on a daily basis Real responsibilities and challenges in a fast evolving company Our Product Discover our products.</p><p></p></section>

<p>Provide robust technical support on geology for the development of integrated geoscience learnings and their implementation into the integrated subsurface under the TL ABB Oil Team Subsurface Operated Assets scope, by applying advanced geoscience knowledge and industry learnings to deliver timely, high-quality geological analysis and interpretation (including the 3D static model) that progresses the Company's operated and non-operated assets across a variety of reservoirs, fluids, and maturity levels, to lead development operations, geological modelling, data acquisition, and people progression, and to coordinate special studies, prepare and update subsurface interpretations, and provide relevant data inputs to other disciplines, in order to enhance geological interpretation and support the discovery of significant oil and gas deposits.</p><p>The position will act in accordance with the OQEP's Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani's government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main tasks and responsibilities</strong></p><ul><li>Lead, develop, and provide robust technical geological judgement on modification and innovation proposals in accordance with project (subsurface) requirements and relevant standards, ensuring safety and reliability, and provide guidance to junior engineers, trainees, and teams.</li><li>Provide robust technical geological expertise, support, and innovative solutions for the execution of the geology process/discipline, ensuring teams apply common engineering principles and concepts; may handle a large scope of projects simultaneously.</li><li>Represent the company as lead geoscientist at partner interface meetings and Technical Committee Meetings (TCMs).</li><li>Execute the pre-defined geological elements of development projects.</li><li>Apply advanced geological expertise and professional judgement in delivering assigned projects, and present completed analysis and recommendations at Peer Reviews, Peer Assists, and Functional Reviews under the Company's Value Assurance Framework; may act as a peer reviewer for other projects.</li><li>Be accountable for formulating realistic alternative subsurface realisations and providing field-optimum development concepts and recommendations.</li><li>Ensure all geological uncertainties and risks are incorporated into forward exploration and development plans and included in all estimates of reserves.</li><li>Liaise with other team members to carry out subsurface evaluation and analysis, propose well locations, and pick wells to fulfil business needs, as well as defining necessary data gathering such as logging and coring.</li><li>Contribute to all phases of planning, delivery, and evaluation of well operations as assigned, including Geotech documents, data gathering, daily reporting, and post-well studies and analyses.</li><li>Prepare and keep up to date subsurface interpretations presented as structural contour maps, thickness maps, and cross-sections aimed at defining the boundary conditions of pools and reservoirs.</li><li>Integrate production and engineering data to meet the Company's production and forecasting targets, ensuring all evaluations are documented and related geological data (both petro-technical and physical) is handled in accordance with the Company's Data Management Standards.</li><li>Propose, develop, and support subsurface work to gain internal and partner approval for operator recommendations and proposals.</li><li>Establish and formulate workflows, best practices, and procedures for OQEP upstream in the geology function.</li><li>Adhere to appropriate subsurface policies and standards.</li><li>Work safely and think proactively about personal safety and the safety of others, and actively participate in, contribute to, and promote the Company's occupational health, safety, security, and environment culture.</li><li>Ensure work is carried out in accordance with the Company's HSE and Security policies and procedures, meet Company HSE goals and targets, and participate in HSE programs.</li><li>Fulfil stand-by / on-call duties when required.</li><li>Perform other similar duties as assigned by the TL ABB Oil Team.</li></ul><p><strong>Key interactions</strong></p><ul><li>Internal: TL ABB Oil Team and the ABB Development subsurface team, Business Development and enabling functions (Reservoir Engineering, Petrophysics, Geophysics, Well Delivery &amp; Operations.</li><li>External: Joint-venture partners, technical committees, consultancy firms, and service providers.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>BS degree in Geology, a relevant science subject, or equivalent. An MSc degree is desirable.</li><li>Excellent knowledge of written, read, and spoken English (required).</li><li>A minimum of 8+ years' relevant experience in geology and subsurface roles, with demonstrated leadership in geological studies and development projects.</li><li>Broad geoscience knowledge, with experience across both geophysics and geology.</li><li>Experienced in both exploration and development upstream oil and gas activities.</li><li>Strong, mandatory skills and experience in relevant software such as Petrel and Tnavigator.</li><li>Demonstrated strong experience in well operations planning and delivery; field appraisal and development including reservoir characterisation; prospect generation, evaluation, and proposal; and exposure to regional and new-venture evaluations.</li><li>Strong 3D geological modelling skills, preferably in Petrel.</li><li>Expert user of geological interpretation systems.</li><li>Ability to work in a multidisciplinary team environment, with strong interpersonal and communication skills (verbal and written) and proficiency in written and spoken English.</li><li>Track record of deadline delivery, result-oriented, with the ability to prioritise and deliver.</li><li>Strong skill and experience in relevant software such as Petrel is mandatory; experience in Tnav geology will be an advantage.</li><li>Experience in field development of clastic reservoir is mandatory.</li><li>Experience in field development of tight reservoir is an advantage.</li><li>Experience in Exploration or New Ventures will be an advantage.</li><li><strong>Soft:</strong> Self-starter with the ability to multi-task while maintaining priorities, Ability to work in a multi-disciplinary team environment, Active listening, Attention to detail, Critical thinking, Judgment and decision making, Complex problem solving, Strong interpersonal and communication skills (verbal and written) with proficiency in written and spoken English, Result oriented with ability to prioritize and deliver.</li><li><strong>Technical:</strong> Computer literacy including MS Office &amp; relevant Geoscience software (Petrel, Tnav and ArcGIS). 3D Geological modelling skills, preferably in Petrel Software. Project Management skills, Mathematics, Physics, Quality control analysis, Geography, Understanding the uncertainties in the petrophysical evaluation and quantifying framework within which exploration activities are planned and also the assessment of discovered volumes.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an Omani Oracle Database Administrator (DBA) to join our team. As the DBA he will be responsible for system analysis, design, database development, and implementation based on business needs. The DBA will perform requirements analysis, full life-cycle development of server and client software, perform unit testing, and create documentation as well as will interpret project requirements and implement the database according to the business specifications.</p><p><strong>Duties and Responsibilities</strong></p><p>Operational:</p><ul><li>install, configure, and upgrade database software and systems.</li><li>Monitor database performance and optimize SQL queries for efficiency.</li><li>Manage database backups, ensuring successful and timely completion, and ensure recovery procedures are followed.</li><li>Manage user access, permissions, and security settings to maintain the confidentiality and integrity of data.</li><li>Perform database tuning and troubleshooting to optimize database performance.</li><li>Design and implement data backup and disaster recovery plans.</li><li>Perform database patch management to ensure systems are up to date.</li><li>Ensure the security of the databases and perform regular security audits.</li><li>Provide technical support for database-related incidents and resolve issues in a timely manner.</li><li>Maintain and enforce best practices for database management.</li><li>Regularly review and analyze database logs and performance metrics.</li><li>Provide recommendations for improving database processes, security, and operations.</li><li>Communicate with the finance team to get package for contracts renewal and Management and Reporting the contract for renewal</li><li>Working to set an annual plan for developing the database section.</li><li>Perform database migrations, upgrades, and data migration tasks.</li><li>Work with the development team to support new system and application implementations.</li><li>Maintain up-to-date documentation on database architecture, procedures, and best practices.</li></ul><p><strong>KEY INTERACTIONS</strong></p><ul><li>Internal: All internal department As part of day-to-day activities</li><li>External: External vendors and consultants As part of day-to-day activities</li><li>Level of external interaction: This position requires medium level of external interactions</li></ul><p><strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong></p><ul><li>Education: Bachelor s degree in relevant discipline.</li><li>Experience: 5 to 8 years of relevant experience</li><li>Special Skills &amp; Knowledge: In-depth knowledge of operating systems, server administration, storage technologies, and network protocols. Strong understanding of IT service management (ITSM) principles and methodologies (e.g., ITIL). Excellent problem-solving, analytical, and communication skills. Customer-centric approach with a commitment to delivering high-quality service. Ability to lead and motivate a team, fostering a collaborative work environment. Strong technical communication skills and a thorough understanding of database architecture</li><li>Business Understanding: This position requires a medium level of business understanding</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in relevant discipline.</li><li>Experience: 5 to 8 years of relevant experience</li><li>Special Skills &amp; Knowledge: In-depth knowledge of operating systems, server administration, storage technologies, and network protocols. Strong understanding of IT service management (ITSM) principles and methodologies (e.g., ITIL). Excellent problem-solving, analytical, and communication skills. Customer-centric approach with a commitment to delivering high-quality service. Ability to lead and motivate a team, fostering a collaborative work environment. Strong technical communication skills and a thorough understanding of database architecture</li><li>Business Understanding: This position requires a medium level of business understanding</li></ul><p></p></section>

<p>Provide technical support to staff and students, ensuring timely resolution of IT issues. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, projectors, and other IT equipment. Install, update, and maintain operating systems, software applications, and educational platforms. Support and maintain wired and wireless network infrastructure to ensure reliable connectivity. Provide technical support for Learning Management Systems (LMS) and other school information systems. Maintain computer laboratories, interactive displays, smart boards, and audiovisual equipment. Assist in implementing data backup, cybersecurity, and information security procedures. Monitor IT systems, diagnose hardware and software issues, and perform preventive maintenance. Manage user accounts, passwords, and access permissions in accordance with school policies. Maintain accurate documentation of technical issues, maintenance activities, and IT inventory. Coordinate with external vendors and service providers for equipment maintenance and technical support. Support the implementation of new technologies and IT projects across the school. Ensure compliance with school policies, safeguarding requirements, health and safety regulations, and IT security standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional IT certifications are preferred.</li><li>A valid IELTS certificate with an overall band score of at least 6.0 is required.</li><li>A minimum of three (3) years of experience in Information Technology and technical support.</li><li>Experience in troubleshooting and maintaining computers, printers, networks, and IT equipment.</li><li>Experience working in an educational institution or international school is preferred.</li><li>Excellent English communication skills, both written and spoken.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Experience in computer hardware and software installation, configuration, and troubleshooting.</li><li>Good understanding of networking concepts, including LAN/WAN, switches, routers, and wireless access points.</li><li>Knowledge of Microsoft 365 and Google Workspace administration.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Good organizational and time management skills.</li><li>Ability to work independently and collaboratively within a multicultural environment.</li></ul>

<p>The Chief Financial Officer (CFO) provides strategic financial leadership to drive the growth, financial sustainability, and long-term success of Onsor Technologies. As a member of the Executive Leadership Team, the CFO partners with the CEO to strengthen financial performance, ensure sound governance and compliance, and support operational excellence and sustainable value creation.</p><p>DIMENSIONS</p><p>No. of Reports 4-6</p><p>Budgetary Control: Yes</p><p>External Interface(s)</p><p>Banks and Financial Institutions</p><p>Investors and Shareholders</p><p>Government Authorities</p><p>External Auditors</p><p>Tax Authorities</p><p>Strategic Partners</p><p>Vendors and Suppliers</p><p>Internal Interface(s):</p><p>Chief Executive Officer</p><p>Executive Leadership Team</p><p>Operations</p><p>Technology</p><p>Sales &amp; Marketing</p><p>Human Resources</p><p>Procurement</p><p>Legal &amp; Compliance</p><p>KEY ACCOUNTABILITIES AND RESPONSIBILITIES</p><p>Strategic Leadership</p><p>Develop and execute the company's financial strategy aligned with Onsor Technologies' strategic objectives.</p><p>Provide financial insights and recommendations to the CEO and Executive Leadership Team.</p><p>Support business expansion, new investments, mergers, acquisitions, and strategic partnerships.</p><p>Lead long-term financial planning to support business growth and innovation.</p><p>Financial Management</p><p>Direct all finance, accounting, treasury, taxation, payroll, and financial reporting activities.</p><p>Ensure timely and IFRS-compliant financial reporting.</p><p>Maintain effective internal financial controls and governance frameworks.</p><p>Manage cash flow, liquidity, working capital, and capital allocation.</p><p>Budgeting &amp; Financial Planning</p><p>Lead the annual budgeting and forecasting process.</p><p>Develop financial models to support business decisions and investment opportunities.</p><p>Monitor financial performance against budgets and strategic targets.</p><p>Recommend initiatives to improve profitability and operational efficiency.</p><p>Treasury &amp; Investment Management</p><p>Manage banking relationships and financing arrangements.</p><p>Lead fundraising through debt, equity, grants, and government funding.</p><p>Evaluate investment opportunities and optimize capital structure.</p><p>Monitor foreign exchange exposure and financial risks.</p><p>Commercial &amp; Manufacturing Finance</p><p>Support pricing strategies and commercial decision-making.</p><p>Oversee product costing and profitability analysis for hardware manufacturing and technology solutions.</p><p>Monitor project profitability across software, AI, IoT, and digital transformation projects.</p><p>Improve procurement efficiency and supply chain financial performance.</p><p>Corporate Governance &amp; Compliance</p><p>Ensure compliance with Omani financial regulations, taxation, VAT requirements, and statutory obligations.</p><p>Lead internal and external audits.</p><p>Develop enterprise risk management policies and business continuity plans.</p><p>Strengthen corporate governance and financial compliance across the organization.</p><p>Business Performance</p><p>Develop executive dashboards and financial KPIs.</p><p>Monitor business performance and recommend corrective actions.</p><p>Support digital transformation initiatives through financial analytics and automation.</p><p>Drive cost optimization while maintaining operational excellence.</p><p>Leadership &amp; People Management</p><p>Lead, mentor, and develop the Finance and Procurement teams.</p><p>Build a high-performing finance function that supports innovation and growth.</p><p>Foster a culture of integrity, accountability, collaboration, and continuous improvement.</p><p>Partner with department heads to improve financial awareness and decision-making.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications:</b></p><p>Bachelor s degree in finance, Accounting, Economics, Business Administration, or a related field.</p><p>MBA or master s degree in finance is preferred.</p><p>Professional accounting qualifications such as CPA, ACCA, CMA, or CA are required.</p><p>Experience:</p><p>10 years of progressive experience in finance, including leadership roles.</p><p>Proven experience in financial strategy, corporate finance, fundraising, and investment management.</p><p>Experience with ERP systems, financial reporting, and finance transformation initiatives.</p><p>Key Skills and Competencies:</p><p>Strategic Financial Leadership</p><p>Financial Planning &amp; Analysis</p><p>Budgeting and Forecasting</p><p>Corporate Finance &amp; Treasury Management</p><p>Risk Management &amp; Corporate Governance</p><p>Financial Reporting (IFRS)</p><p>Fundraising &amp; Investor Relations</p><p>Business and Commercial Acumen</p><p>ERP Systems &amp; Financial Analytics</p><p>Leadership, Communication, and Decision-Making</p><p>Additional Requirements</p><p>English (fluent written and verbal) Mandatory</p><p>Arabic (fluent written and verbal) Mandatory</p>

<p><strong>Al Nab&#x27;a Infrastructure LLC,</strong> Oman is one of the best and an excellent grade contracting company operating in the Sultanate of Oman focusing on the <strong>construction</strong> of the residential and commercial building. Our highlighted projects are with the Ministries. </p><ul><li>Conduct detailed design calculations for <strong>MEP systems</strong> to ensure compliance with industry standards and project specifications.</li><li>Collaborate with architects and other engineers to integrate MEP systems seamlessly into building designs.</li><li>Prepare and review technical drawings and specifications for <strong>HVAC, plumbing, and electrical systems</strong> to ensure accuracy and adherence to codes.</li><li>Perform site surveys and inspections to assess existing conditions and provide insights for system upgrades or installations.</li><li>Coordinate with contractors and subcontractors during construction to resolve technical issues and ensure timely project delivery.</li><li>Develop and manage project schedules and budgets for MEP components, ensuring resource allocation aligns with project milestones.</li><li>Utilize advanced software tools for 3D modeling and simulation of MEP systems, enhancing efficiency and reducing design conflicts.</li><li>Ensure compliance with local building codes, safety regulations, and environmental standards throughout all project phases.</li><li>Provide technical support and training to junior engineers and technical staff, fostering a collaborative learning environment.</li><li>Prepare and present project documentation and reports to stakeholders, clearly communicating technical information and project progress.</li></ul><br/><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>BE / BTECH CE/ MECH / EEE, ensuring a strong foundational knowledge of MEP systems with construction industry experience.</strong></p></li><li><p>Minimum of 15 years of experience in MEP engineering, with a proven track record in commercial or industrial projects.</p></li><li><p>Professional Engineering (PE) license or similar certification, demonstrating recognized expertise in the field.</p></li><li><p>Experience with Building Information Modeling (BIM) software, such as Revit, to facilitate advanced design processes.</p></li><li><p>Strong knowledge of energy efficiency standards and sustainable design practices, reflecting a commitment to environmental responsibility.</p></li><li><p>Proficiency in relevant software tools, including AutoCAD and load calculation programs, to enhance design accuracy.</p></li><li><p>Excellent verbal and written communication skills, enabling effective collaboration with multidisciplinary teams.</p></li><li><p>Strong analytical and problem-solving abilities, allowing for innovative solutions to complex engineering challenges.</p></li><li><p>Detail-oriented mindset with a focus on quality control, ensuring all designs meet rigorous standards and specifications.</p></li><li><p>Ability to work in fast-paced environments, managing multiple projects simultaneously while maintaining high-quality standards.</p></li></ul><p><br></p>

<p>Develop novel state-of-the-art vision algorithms and corresponding systems, leveraging deep learning techniques. Research, develop and prototype advanced computer vision technologies and integration with hardware edge processors. Develop high-quality computer vision algorithms for localization, object detection, classification, and video analysis. Translate algorithms into production-level code. Contribute to a large code base in Python for deploying these models in production environments. Implement best practices for data collection, preprocessing, feature engineering, and model training, and ensure that the team follows these practices consistently Conduct regular code reviews and provide technical guidance and feedback to team members, ensuring that they produce high-quality code that is efficient, scalable, and maintainable. Interface with the Product/Project manager to develop R&amp;D plans, proposals, intellectual property filings, commercialization strategies and other material that facilitate the innovation process. Collaborate with Product/Project managers in maintaining a roadmap for the team's AI projects, including identifying key milestones, timelines, and resource requirements. Collaborate with team members to develop, test, deploy, and maintain software/AI systems while being actively involved in product backlog grooming, sprint planning, execution, review, and retrospectives. Work with IT, software and security teams to deploy production grade AI solutions that comply with relevant data privacy and security regulations. Collaborate with subject matter experts to understand their business needs and develop ML solutions that meet their requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications Bachelor s degree in AI, Remote Sensing, Survey, Engineering, or any other related fields Minimum Experience: Preferably 1-3 years experience in the same field Job-Specific Knowledge &amp; Skills: Experience developing machine learning models and neural network-based computer vision models. Experience deploying production grade ML and vision systems on the edge for real-time applications. Python Knowledge. Strong software engineering skills. Strong ability to present work and communicate ideas to technical and non-technical coworkers. Experience with machine learning libraries such as Tensorflow, Keras, Sklearn and others. Experience using OpenCV. Experience with git and other such versioning tools. Experience with DevOps cloud tools (AWS, Google Cloud etc.). Experience with NVIDIA Triton inference server will be plus Experience with MLOps tools such as Kubeflow will be a plus. Experience with web development frameworks (e.g Flask, Django) will be a plus Experience handling a large code base in python will be a plus. Experience developing computer vision algorithms for anomaly detection will be a plus. Fluency in English.</p>

<ul><li>Serve as L1/L2 point of contact via ticketing system, email, phone, and chat for telematics/GPS/IVMS issues.</li><li>Diagnose and resolve hardware, and connectivity issues in coordination with operation team.</li><li>Configure and provision devices and assets (IMEI/SN mapping, firmware updates, parameter settings, geofences, alerts, user roles).</li><li>Handle customer queries via phone, email, or ticketing system.</li><li>Guide customers through installation checks and best practices; coordinate with field installers for RMA or onsite fixes.</li><li>Investigate data quality issues (GPS drift, no-fix, harsh event spikes, odometer mismatch) and perform root-cause analysis.</li><li>Deliver client training and onboarding for tracking software.</li><li>Monitor device data, GPS accuracy, and platform uptime.</li><li>Coordinate with installers and field teams for on-site issues.</li><li>Document issues, resolutions, and maintain support reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Knowledge of devices such as Teltonika, Queclink, Concox, or Ruptela.</li><li>Understanding of GPRS/LTE, IP/Port, SIM/APN, CAN/FMS data.</li><li>Exposure to CAN bus/FMS/J1939, fuel level calibration, DTCs, immobilizer/relay wiring.</li><li>Experience with tracking platforms.</li><li>Strong communication & customer service skills (English essential; Arabic a plus).</li><li>Basic knowledge of API testing, JSON logs, or Postman preferred.</li><li>Knowledge of Oman IVMS compliance and local regulations.</li><li>Familiarity with fuel/temperature sensors, ADAS/DMS, or MDVR systems.</li><li>Basic scripting (Python, SQL) or report generation skills.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job holders at this level perform a wide range of Administration &amp; Logistics and general support duties of a highly responsible and confidential nature, including budget preparation and controlling. They are normally responsible for identifying and resolving problems and issues and typically report to a very high-level executive, who directs several different major functions. The job holders are required to continuously improve organizational capabilities, processes, procedures, practices, lead a team of technical and non-technical employees to achieve day to day tasks and overall departmental objective, ensure the section performs in line with the approved Service Level Agreement (SLA) and Established Policy and Procedures.</p><p>The position will act in accordance with OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Lead the team for the development and delivery of a range of Administration &amp; Logistics services, including office contracts and provision of admin management, transportation, etc., that contributes to building and maintaining relationships with stakeholders (customers, business partners, and suppliers) which enhance OQ8 operation ensuring OQ8 staff and other stakeholders are satisfied with the services provided.</p><p>Supervise the travel requirements for the business and vendors to ensure smooth and cost-effective operations.</p><p>Supervise the office premises Administration &amp; Logistics (leases, contracts, and service level agreements) according to OQ8 s guideline and provide with preferred suppliers quotations analyzed and financial threshold requirements.</p><p>Manage the office contacts database regularly updated and relationships well maintained.</p><p>Feedback obtained from customers, business partners and other stakeholders is acted on.</p><p>Process all payment according to terms and conditions of the contracts and leases.</p><p>Review and regularly update the Business Continuity Plan, to ensure its effective communication and understanding across the operation.</p><p>Always keep office vehicles in good condition. Supervise the weekly check of the vehicle log for journeys, repair, maintenance, and other expenses for audit purposes.</p><p>Supervise OQ8 office storage, and maintain it in good condition, (stocked well-arranged and fits for purposes).</p><p>Supervise the orders of office newspapers, printed supplies, and stationery reviewed for the efficient use of staff.</p><p>Support OQ8 team on arrangements for office events provided to good quality of service.</p><p>Support provided for staff including information and logistics arrangements for their arrival, settling in, residence, and departure. Inquiries were responded to and need satisfied.</p><p>Co-ordination on the arrangements of staff visa and work permits completed in line with management deadlines and standards.</p><p>Collaborate with other OQ8 s functional teams to define appropriate service level targets and continuously optimize interdepartmental processes.</p><p>Lead the team regarding best practice sharing for standardization and efficient process governance.</p><p>Assist in the prioritization of projects and planning for improvements.</p><p>Recommend new ideas and approaches to effect continuous improvements in efficiency of department and services performed.</p><p>Liaises with Government Authorities in regards any other government relation inquires.</p><p>Internal: All OQ8 s functions</p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education requirements</strong></p><p>Bachelor s degree in business administration, HR, or related disciplines.</p><p><strong>Language</strong></p><p>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><p><strong>Background and experience</strong></p><p><strong>Competencies and skills</strong></p><p>10 years experience in similar role, in a large oil industry industrial organisation.</p><p><strong>Strong experience in:</strong></p><p>Public relations</p><p>Travel &amp; hotel booking management,</p><p>Office administration (leases, contracts, and service level agreements)</p><p>Office storage</p><p>Stationery</p><p>Office events</p><p>staff visa and work permit</p><p><strong>Soft:</strong></p><p>People s management skills</p><p>Analytical skills</p><p>Planning skills</p><p>Forward thinking</p><p>Excellent business and technical report writing skills.</p><p><strong>Technical:</strong></p><p>Very good knowledge in using PC software.</p><p>Administration</p><p>Logistics</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job holders at this level perform a wide range of Administration &amp; Logistics and general support duties of a highly responsible and confidential nature, including budget preparation and controlling. They are normally responsible for identifying and resolving problems and issues and typically report to a very high-level executive, who directs several different major functions. The job holders are required to continuously improve organizational capabilities, processes, procedures, practices, lead a team of technical and non-technical employees to achieve day to day tasks and overall departmental objective, ensure the section performs in line with the approved Service Level Agreement (SLA) and Established Policy and Procedures.</p><p>The position will act in accordance with OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main tasks and responsibilities</strong></p><p>Lead the team for the development and delivery of a range of Administration &amp; Logistics services, including office contracts and provision of admin management, transportation, etc., that contributes to building and maintaining relationships with stakeholders (customers, business partners, and suppliers) which enhance OQ8 operation ensuring OQ8 staff and other stakeholders are satisfied with the services provided.</p><p>Supervise the travel requirements for the business and vendors to ensure smooth and cost-effective operations.</p><p>Supervise the office premises Administration &amp; Logistics (leases, contracts, and service level agreements) according to OQ8 s guideline and provide with preferred suppliers quotations analyzed and financial threshold requirements.</p><p>Manage the office contacts database regularly updated and relationships well maintained.</p><p>Feedback obtained from customers, business partners and other stakeholders is acted on.</p><p>Process all payment according to terms and conditions of the contracts and leases.</p><p>Review and regularly update the Business Continuity Plan, to ensure its effective communication and understanding across the operation.</p><p>Always keep office vehicles in good condition. Supervise the weekly check of the vehicle log for journeys, repair, maintenance, and other expenses for audit purposes.</p><p>Supervise OQ8 office storage, and maintain it in good condition, (stocked well-arranged and fits for purposes).</p><p>Supervise the orders of office newspapers, printed supplies, and stationery reviewed for the efficient use of staff.</p><p>Support OQ8 team on arrangements for office events provided to good quality of service.</p><p>Support provided for staff including information and logistics arrangements for their arrival, settling in, residence, and departure. Inquiries were responded to and need satisfied.</p><p>Co-ordination on the arrangements of staff visa and work permits completed in line with management deadlines and standards.</p><p>Collaborate with other OQ8 s functional teams to define appropriate service level targets and continuously optimize interdepartmental processes.</p><p>Lead the team regarding best practice sharing for standardization and efficient process governance.</p><p>Assist in the prioritization of projects and planning for improvements.</p><p>Recommend new ideas and approaches to effect continuous improvements in efficiency of department and services performed.</p><p>Liaises with Government Authorities in regards any other government relation inquires.</p><p><strong>Key interactions</strong></p><p>Internal: All OQ8 s functions</p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education requirements</strong> Bachelor s degree in business administration, HR, or related disciplines.</p><p><strong>Language</strong> Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><p><strong>Background and experience</strong></p><p><strong>Competencies and skills</strong> 10 years experience in similar role, in a large oil industry industrial organisation.</p><p><strong>Strong experience in:</strong></p><ul><li>Public relations</li><li>Travel &amp; hotel booking management,</li><li>Office administration (leases, contracts, and service level agreements)</li><li>Office storage</li><li>Stationery</li><li>Office events</li><li>staff visa and work permit</li></ul><p><strong>Soft:</strong></p><ul><li>People s management skills</li><li>Analytical skills</li><li>Planning skills</li><li>Forward thinking</li><li>Excellent business and technical report writing skills.</li></ul><p><strong>Technical:</strong></p><ul><li>Very good knowledge in using PC software.</li><li>Administration</li><li>Logistics</li></ul><p></p></section>

<p><br></p><p>We are looking for an Operations Intern to join our growing team and support Mazar s day-to-day marketplace operations.</p><p><b><br></b></p><p><b>Main Responsibilities</b></p><ul><li>Lead the design of Mazar s future UI/UX as the product continues to evolve</li><li>Design new app features, screens, user journeys, and interactions</li><li>Improve and redesign existing app experiences where needed</li><li>Create wireframes, prototypes, and high-fidelity designs in Figma</li><li>Build and maintain Mazar s design system, components, and UI standards</li><li>Work closely with developers to ensure designs are implemented correctly</li><li>Review developed screens and identify UI/UX improvements</li><li>Understand user behavior and translate problems into better product experiences</li><li>Design responsive interfaces for mobile and web when required</li><li>Contribute ideas for future Mazar product features and experiences</li><li>Create graphic-design materials for social media, campaigns, and marketing</li><li>Maintain consistency between Mazar s app, website, and visual brand</li><li>Support the creation of banners, ads, presentations, and digital assets</li><li>Create simple animations, interactions, or motion concepts where needed</li><li>Support front-end implementation and prototyping where possible</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li>Bachelor s degree in UI/UX Design, Graphic Design, Computer Science, Software Engineering, Digital Media, or a related field</li><li>Very strong Figma skills</li><li>Strong understanding of mobile UI/UX and product design</li><li>Ability to create complete user flows from idea to final interface</li><li>Strong knowledge of components, Auto Layout, prototyping, and design systems in Figma</li><li>Strong graphic-design skills</li><li>Good understanding of typography, layout, hierarchy, spacing, and branding</li><li>Ability to design clean, modern, and user-friendly interfaces</li><li>Basic or intermediate coding knowledge, especially HTML, CSS, JavaScript, or front-end frameworks, is highly preferred</li><li>Ability to understand how designs translate into actual development</li><li>Experience with Adobe Illustrator, Photoshop, After Effects, or similar tools is an advantage</li><li>Strong attention to detail and creative problem-solving</li><li>Portfolio showing strong UI/UX and graphic-design work</li><li>Ability to work in a fast-moving startup environment and take ownership of projects</li><li>Apply trhough Tawteen and send your design porfolio to EMAIL_ADDRESS</li></ul>

<p><h4>Role summary</h4> <p>Working unsupervised, installing the ESP, monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</p> <h4>Essential responsibilities</h4> <ul> <li>Under general supervision performs installation/pulling of Electrical Submersible Pumps (ESP) and associated equipment in onshore oil and water wells.</li> <li>May be required to work unsupervised.</li> <li>Assists with monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</li> <li>The position involves frequent travel on domestic assignments and time away from home, often at short notice. Handles special projects as assigned.</li> <li>Conducts all business activities in accordance with HSE policies and legal compliance requirements.</li> </ul> <h4>Essential requirements of the role (experience / skills / competencies)</h4> <ul> <li>Years of experience: Minimum of 3 years of experience in Electrical Submersible Pump installation, commissioning, and troubleshooting are mandatory.</li> <li>Field of experience: Artificial Lift Systems - Electrical Submersible Pump installation and pull-out activities.</li> <li>Technical skills: <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> </li> <li>Soft skills: Customer focus, communication, interpersonal, and team working skills.</li> <li>Tools or software (required / preferred): MS Office.</li> <li>Education qualifications: Diploma or bachelor’s degree.</li> <li>Industry background or experience (required / preferred): Oil and Gas - Artificial Lift System Electrical Submersible Pump required.</li> <li>Required accreditations / qualifications / certification / licenses including driving license: LMV defensive driving experience.</li> </ul> <h4>Desirable attributes of the worker (experience / skills / competencies)</h4> <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Minimum of 3 years of experience in Electrical Submersible Pump commissioning and troubleshooting responsibilities is mandatory.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining, and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>