Navigation Officer Jobs in Oman

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We re Hiring! MLS Oman is looking for enthusiastic and customer-focused Omani Nationals to join our restaurant team at Waterfront, Qurum.</p><p>Position Details</p><ul><li>Employment Type: Full-time</li><li>Working Hours: 8-hour shifts</li><li>Location: Waterfront, Qurum</li></ul><p>Key Responsibilities</p><ul><li>Welcome and greet guests warmly with a professional approach.</li><li>Manage reservations and seating arrangements.</li><li>Escort guests to their tables and ensure a pleasant dining experience.</li><li>Coordinate with the service team to ensure smooth guest flow.</li><li>Provide excellent customer service and support guest requirements.</li></ul><p>Requirements</p><ul><li>Good communication and interpersonal skills.</li><li>Pleasant personality and professional appearance.</li><li>Customer-focused with a positive attitude.</li><li>Previous hospitality experience is an advantage.</li></ul><p>Interested candidates can share their CVs at: +PHONE_NUMBER8 / +PHONE_NUMBER4 EMAIL_ADDRESS</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Omani National.</li><li>Good communication and interpersonal skills.</li><li>Pleasant personality and professional appearance.</li><li>Customer-focused with a positive attitude.</li><li>Previous hospitality experience is an advantage.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Follow purchase policies and procedures strictly. Responsible for placing PO s in a timely manner. Responsible for follow up of PO s. Responsible for documentation on the scope. Responsible for liaising with Siemens in procurement of materials. Responsible for shipping and clearing in a timely manner. Responsible for vendor development / registration. Responsible for purchase related CMMS system. Responsible for the efficient functioning of stores. Maintaining good relations with customers. Building cohesive team. Maintaining good relations with vendors. Maintaining blemish less integrity. Strictly follows the code of conduct in personal and professional relationship with vendors and contractors. Demonstrates efforts to reduce backlogs. Comply with the requirements of ISO 9001:2000; ISO 14001:2004; OSHAS 18001:1999. Ensuring stores audits are conducted. Implementation of policies and procedures. Strictly ensuring routines are followed. Ensuring the PRs is raised on reaching re order level. Ensuring all the purchase priorities is followed. Ensures parts are refurbished in a timely manner. Ensures all issues are accounted. Ensuring stores is maintained cleanly and professionally. Ensuring all goods is stored appropriately. Ensures workflow during absence of one or more of his staff. Ensures correct and complete documentation. Ensure CMMS is used properly. Submission of required report/s. Continues improvement in the process of work. Any other tasks that may be required.</p></div></section>

<p><h4>Job identification</h4> <p>32218</p> <h4>Job category</h4> <p>Nursing</p> <h4>Posting date</h4> <p>05/05/2026 02:06 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>06/30/2026 02:06 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Operations Specialist (Contracts, Salesforce, DocuSign) – Remote Contract Management | Salesforce | DocuSign | Customer Operations Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring for our client, a growing U.<br>S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.<br> This is an execution-heavy, ownership-driven operations role — not passive administrative work.<br> You will: Own contract data and contract execution workflows Drive contract completion through daily outreach and follow-ups Maintain CRM accuracy and reporting integrity Ensure contracts align with billing and recurring revenue operations This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.<br> What You’ll Own Contract Ownership &amp; Accuracy Own customer contracts from initiation through execution Maintain a single source of truth for: Contract status Contract terms Coverage and account details Ensure all records are: Accurate Complete Audit-ready Maintain structured document storage and organization Contract Tracking &amp; Data Management Maintain master tracking sheets using: Google Sheets Microsoft Excel Track: Renewal dates Contract durations Special terms Account status Clean and remove inactive accounts Prepare contract data for CRM accuracy within Salesforce Contract Outreach &amp; Execution Identify customers without signed contracts Conduct high-volume outbound outreach via: Email Phone calls Clearly explain: Pricing Terms Service value Send agreements through DocuSign Drive contracts through the full execution cycle: Sent Followed up Signed Completed Maintain consistent follow-up discipline until closure CRM &amp; Revenue Alignment Update contract information and RMR (Recurring Monthly Revenue) in Salesforce Log all customer activity and updates for audit tracking Improve CRM data quality through contract interactions Ensure operational data remains clean and accurate Agreement &amp; Documentation Management Create and manage agreements for: New services Account updates Transfers and changes Ensure all documentation is: Properly executed Properly stored Fully compliant Support account transfers and operational documentation workflows AutoPay &amp; Compliance Ensure AutoPay enrollment for applicable accounts Track exceptions and required adjustments Maintain compliance and documentation standards Collections Support Conduct follow-ups on overdue accounts when required Log all collection activity within the CRM Support overall revenue collection efforts Reporting &amp; Performance Tracking Deliver daily reports covering: Outreach activity Contracts sent and signed Progress metrics Contract coverage improvements Maintain visibility into execution and operational performance Process Improvement Identify workflow inefficiencies and operational gaps Improve: Outreach scripts Templates Tracking systems Contract workflows Help increase contract adoption and execution speed What Makes You a Strong Fit You are execution-driven and proactive You follow up consistently until tasks are completed You are highly detail-oriented and organized You can manage high-volume outreach and administrative work simultaneously You take ownership of outcomes, not just assigned tasks You thrive in structured operational environments Must-Have Requirements 2–4+ years of experience in: Contract administration Customer operations Billing operations Customer support Operational coordination Experience using: Salesforce (or similar CRM) DocuSign Strong proficiency with: Google Sheets Microsoft Excel High attention to detail with low tolerance for errors Strong written and verbal English communication skills Comfortable with: Outbound calls Customer follow-ups Objection handling Ability to manage multiple workflows simultaneously Nice to Have Experience working with: Recurring revenue (RMR) models Billing workflows Collections operations Exposure to: High-volume contract environments SaaS businesses Service-based companies What a Typical Day Looks Like Review contract trackers and prioritize outreach Contact customers via phone and email Send agreements through DocuSign Follow up consistently on pending contracts Update Salesforce and operational records Track progress and report daily performance metrics In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.<br> Key Metrics (KPIs) Percentage of customers with signed contracts Contract data accuracy across systems Daily outreach volume (calls, emails, follow-ups) Contract execution speed (sent → signed) Salesforce data accuracy AutoPay enrollment rate Reporting consistency and operational visibility Why This Role Stands Out High ownership and accountability Direct impact on revenue accuracy and operational risk reduction Structured workflows with measurable performance expectations Opportunity to improve operational systems and processes Remote flexibility combined with high-performance execution standards Interview Process Initial Screening Call Recruiter Interview Final Interview Offer &amp; Onboarding Apply Now If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.<br> #CustomerOperations #ContractManagement #Salesforce #DocuSign #OperationsSpecialist #RemoteJobs #CRMManagement #ContractAdministration #RevenueOperations #CustomerSupport #RemoteWork</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role MAJD Group and University are seeking a highly experienced and strategic leader to serve as COO /Associate Deputy Rector of Administration, Finance &amp; Strategic Operations. The role is responsible for leading financial sustainability, operational efficiency, governance, and administrative excellence while supporting the MAJD Group and University strategic and academic objectives. The successful candidate will work closely with the Rector and senior leadership team to ensure financial transparency, cost efficiency, regulatory and governance compliance with Omani labor laws, and the effective delivery of high-quality administrative and operational services. Key Responsibilities Governance review, Corporate KPIs, Operating Manual and Institutional Performance Leading financial planning and budgeting processes. Diversifying income sources by developing non-academic revenue streams. Drives operating costs and ensure effective budgetary control. Lead cost-saving initiatives, promote creative resource utilization, and implement automated financial systems to enhance reporting, decision-making, and institutional accountability. Strategic oversight of HR and admin, procurement, facilities management, IT, HSSE, and other administrative support. Key Result Areas Corporate Score Card/ KPIs Financial sustainability and income diversification/ non-academic revenues. Compliance, governance, and institutional accountability. Strategic alignment between administrative, financial, and academic priorities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications and Experience</h2><p>Degree or Master s in Business Administration, Management, or a related field. A professional certification or equivalent would be an advantage. Candidates should have at least three years at senior leadership.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><ul><li>Managing complete Facility Management contract for hard Services</li><li>Strong knowledge in MEP Operation &amp; Maintenance in Oman</li><li>To be responsible for all operations Including staff, budget and performance of the FM Services in their Contracts.</li><li>Excellent in Contract Administration </li><li>Oversee the daily operations of the Integrated Financial Management System (IFMS), ensuring data integrity and system efficiency.</li><li>Lead the implementation and maintenance of IFMS modules, including budgeting, accounting, and financial reporting, to improve financial processes.</li><li>Provide expert-level support and training to end-users on IFMS functionalities, empowering them to effectively manage financial data.</li><li>Develop and enforce financial policies and procedures within the IFMS, ensuring compliance with regulatory requirements and internal controls.</li><li>Analyze financial data within the IFMS to identify trends, anomalies, and areas for improvement in financial performance.</li><li>Manage the month-end and year-end closing processes within the IFMS, ensuring timely and accurate financial reporting.</li><li>Conduct regular audits of IFMS data and processes to ensure compliance and identify potential risks.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualification: B.Tech/ BE In Mechanical Engineering.</p><p>Must Have Oman Driving License</p><ul><li>Demonstrate 7+ years of progressive experience in financial management and IFMS implementation/administration, showcasing practical expertise.</li><li>Demonstrate exceptional analytical and problem-solving skills, enabling effective data analysis and issue resolution.</li><li>Display excellent communication and interpersonal skills, facilitating effective collaboration with diverse teams.</li><li>Show strong leadership abilities, with the capacity to guide and mentor a team, driving performance and fostering growth.</li><li>Exhibit proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), enhancing productivity and reporting capabilities.</li></ul><br><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.<br>&nbsp;<br>A little taste of your day-to-day:<br>&nbsp;<br>Every day is different, but you’ll mostly be:<br><ul><li>Striving to make every meal truly memorable for our guests&nbsp;<br></li><li><span>Greeting and seating guests&nbsp;</span><br></li><li><span>Presenting menus and explaining dishes or specials</span><br></li><li><span>Taking food and beverage orders</span><br></li><li><span>Serving meals and drinks</span><br></li><li><span>Checking on guests during their meal</span><br></li><li><span>Handling guest requests during their meal</span><br></li><li><span>Handling guest requests and complaints professionally</span><br></li><li><span>Preparing bills and processing payments</span><br></li><li><span>Ensuring tables are clean and properly set</span><br>&nbsp;<br></li></ul>What We need from you:<br>●The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling&nbsp;<br>●A good grasp of reading, writing and basic maths&nbsp;<br>●Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required&nbsp;<br>●Great communication – you’ll be warm, welcoming, and easy to talk to&nbsp;<br>What you can expect from us:<br>&nbsp;<br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;<br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;<br>&nbsp;<br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p></div></section>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an experienced PRO to manage the company's interaction with Omani government authorities on all matters relating to immigration, labour, civil status, and corporate registration.</p> <p>What the role covers</p> <ul> <li>End-to-end processing of employment visas, residence cards, and dependant visas; renewals in advance of expiry; cancellation on departure</li> <li>Labour clearances and work permits with the Ministry of Labour; Omanisation reporting and compliance</li> <li>Renewal of the company's commercial registration, Chamber of Commerce certificate, and related corporate filings</li> <li>Submission of corporate filings to the relevant authority on matters delegated by the Head of Corporate Services</li> <li>Collection and submission of documents to and from ministries, authorities, and embassies</li> <li>Attestation, notarisation, and translation of documents as required</li> <li>Safe transport and custody of original documents</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <ul> <li>At least five years as a PRO in Oman, ideally within a regulated financial services or international corporate environment</li> <li>Comprehensive working knowledge of Omani immigration, labour, and corporate registration procedures</li> <li>Established working relationships with the relevant ministries and authorities</li> <li>Valid Omani driving licence</li> <li>Fluent in Arabic; working English written and spoken</li> <li>Familiarity with authority procedures in an international financial centre context and prior experience supporting an international workforce with diverse nationalities are both advantages</li> </ul> <p>What this is</p> <p>This is a founding-team role at an institution that will employ an international workforce from the point of launch. The PRO function needs to be running without gaps from day one. If you have the procedural mastery and the established authority relationships to deliver that, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an experienced PRO to manage the company's interaction with Omani government authorities on all matters relating to immigration, labour, civil status, and corporate registration.</p> <p>What the role covers</p> <ul> <li>End-to-end processing of employment visas, residence cards, and dependant visas; renewals in advance of expiry; cancellation on departure</li> <li>Labour clearances and work permits with the Ministry of Labour; Omanisation reporting and compliance</li> <li>Renewal of the company's commercial registration, Chamber of Commerce certificate, and related corporate filings</li> <li>Submission of corporate filings to the relevant authority on matters delegated by the Head of Corporate Services</li> <li>Collection and submission of documents to and from ministries, authorities, and embassies</li> <li>Attestation, notarisation, and translation of documents as required</li> <li>Safe transport and custody of original documents</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <ul> <li>At least five years as a PRO in Oman, ideally within a regulated financial services or international corporate environment</li> <li>Comprehensive working knowledge of Omani immigration, labour, and corporate registration procedures</li> <li>Established working relationships with the relevant ministries and authorities</li> <li>Valid Omani driving licence</li> <li>Fluent in Arabic; working English written and spoken</li> <li>Familiarity with authority procedures in an international financial centre context and prior experience supporting an international workforce with diverse nationalities are both advantages</li> </ul> <p>What this is</p> <p>This is a founding-team role at an institution that will employ an international workforce from the point of launch. The PRO function needs to be running without gaps from day one. If you have the procedural mastery and the established authority relationships to deliver that, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Job description</strong> </p> <p>1. JOB PURPOSE </p> <p>This position delivers sales fundamentals of distribution, merchandising, shelving, and pricing at the marketplace for the assigned territory outlets and access to remote locations, working towards achieving monthly volume &amp; value sales targets. It involves defining and developing the van territory coverage plans per set and agreed daily journey.</p> <p>This position is responsible for promoting sales through regular visit to customer and retail merchandising outlets, ensuring adequacy of stock (availability) and visibility of company products. Additional responsibilities of managing sales for the mobile store (van) including operating a cash register, helping customers locate specific goods, answer queries or close sales transactions. Though this is an entry-level position, it plays a critical role in the product delivery process function to remote locations through the mobile store and responsible to delivering the goods in lorries/trucks as per directions of the sales supervisor.</p> <p> <strong>2. MAIN TASKS AND ACCOUNTABILITIES</strong> </p> <p> <strong>Task Description</strong> </p> <p> <strong>Maintaining mobile store (van) </strong> </p> <p> Reaching out to remote locations for delivering products to current and potential customers</p> <p> Maintaining sufficient stock in the van to fulfil requirements of customers</p> <p> Accountable for stocks in the van, including stock loss and damages</p> <p> Responsible for conducting complete sales transactions directly with end users/consumers</p> <p> Cash sales collection and on time submission</p> <p> <strong>Supporting retail outlets </strong> </p> <ul> <li> Ensuring availability of product(s) at all partner retail points</li> <li> Ensure product quality </li> <li> Segregate refrigerated and non- refrigerated products;</li> <li>Maintain temperature for refrigerated products to prevent spoilage</li> </ul> <p> <strong>Sales responsibilities </strong> </p> <p> Implement company visibility plan </p> <p> Project good image of company among customers</p> <p> Implement promotions/campaigns and help roll out new products</p> <p> Establish excellent rapport with customers</p> <p> Collect receivables/amounts due</p> <p> <strong>Collecting and passing relevant information to management</strong> </p> <ul> <li>Addressing customer issues and communicating information to sales supervisor in a timely manner</li> <li>Report competitor activities in the market place</li> <li>Product advertising and ethical guidelines </li> <li>Review mechanism to ensure that all messaging/communication is vetted before it is released to the target audience</li> </ul> <p> <strong>Teamwork </strong> </p> <p> Effective communication within and outside the team (internal/external) </p> <p> Create a supportive environment for the team members</p> <p> Contribute to the team, letting others know information that may be useful or important</p> <p> Help to create a fun, supportive work environment.</p> <p> <strong>Health and Safety </strong> </p> <p> Understand and ensure meeting the obligations of health and safety requirements of employment legislation. </p> <p> Identify and contain/minimize product related health hazards reported by the consumer(s). </p> <p> Maintain an event register for supply and subsequent recall of all defective products.</p> <p> <strong>People Management and Reporting Responsibilities</strong> </p> <p> Work with sales supervisor, sales coordinator, merchandiser, shelf stacker, other internal and external stakeholders for efficient and effective execution of sales</p> <p> Keep accurate and up to date, information on stock replenishments</p> <p> Proper weekly forecast to eliminate market returns</p> <p> <strong>3. MAIN CONTACTS AND WORKING RELATIONSHIPS</strong> </p> <p> <strong>Internal </strong> All Department Heads and Line Managers.</p> <p> <strong>External </strong> Stakeholders, customers, agencies etc.</p> <p> <strong>4. PERSON SPECIFICATION (Qualifications, Knowledge &amp; Experience)</strong> </p> <p> <strong>Education Level </strong> </p> <p> <strong>(Minimum Requirement)</strong> </p> <p> High school degree, diploma, or a GED equivalent qualification</p> <p> Must be proficient in Microsoft Office.</p> <p> <strong>Professional Qualifications</strong> </p> <p> Certificate in Sales Management.</p> <p> <strong>Work Experience </strong> </p> <p> 0-3 years experience in a related position. Knowledge FMCG food product is a must and of dairy industry desirable.</p> <p> <strong>Job Specific Skills </strong> </p> <ul> <li>Communication Skills</li> <li>Presentation Skills</li> <li>Generic Skills</li> <li> Ability to multitask, prioritize, and manage time efficiently</li> <li>Integrity, discretion and loyalty</li> <li>Coaching and people management skills</li> </ul> <p> <strong>Work Location</strong> </p> <p>To be based in Depot across Oman and travelling national as per business requirement</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for providing strategic and operational leadership over all Non-Life / Non-Medical technical insurance functions, with full ownership of underwriting performance, pricing adequacy, portfolio profitability, reinsurance optimization, and claims governance. The role ensures disciplined underwriting, effective risk transfer, strong regulatory and solvency compliance, and robust technical governance across Motor, Property, and all General Insurance lines.</p><p>The position supports the CEO and COO in delivering the company s strategic objectives by enabling profitable growth while balancing risk, capital efficiency, sustainability, and long-term value creation.</p><p>Key Responsibilities:</p><p><strong>Technical &amp; Underwriting Strategy</strong></p><ul><li>Define and implement the company s Non-Life / Non-Medical underwriting strategy (including Motor, Property, Engineering, Marine, Liability and other General Insurance lines) in alignment with the CEO s vision and operational execution framework.</li><li>Establish underwriting philosophies, risk appetite, delegated authority matrices, and technical standards across all non-lifelines of business.</li><li>Own underwriting performance across all non-life portfolios, ensuring decisions are consistent, disciplined, and aligned with profitability and capital objectives.</li><li>Lead product development and technical enhancements in response to market trends, competition, and regulatory changes.</li><li>Enable profitable growth while maintaining underwriting discipline across all business segments.</li></ul><p><strong>Pricing, Profitability &amp; Portfolio Management</strong></p><ul><li>Oversee pricing frameworks, actuarial assumptions, and technical rate adequacy to ensure sustainable profitability.</li><li>Monitor portfolio performance, loss ratios, combined ratios, and reserve adequacy across all business segments.</li><li>Lead corrective actions for underperforming portfolios in collaboration with COO, Finance, and Business Heads.</li><li>Ensure effective data-driven underwriting and portfolio decision-making.</li></ul><p><strong>Reinsurance &amp; Risk Transfer</strong></p><ul><li>Develop and execute the company s reinsurance strategy in alignment with risk appetite and capital efficiency.</li><li>Lead negotiations with reinsurers and brokers, ensuring optimal coverage, cost efficiency, and security.</li><li>Ensure effective utilization of facultative and treaty arrangements to protect the company s balance sheet.</li><li>Act as the primary technical authority on reinsurance matters at Board and executive level.</li></ul><p><strong>Claims Governance &amp; Technical Oversight (Non-Life / Non-Medical)</strong></p><ul><li>Assume executive ownership of Non-Life, Non-Medical claims, including strategy, reserving adequacy, and large/complex claims management.</li><li>Ensure claims practices are fair, timely, compliant, and technically sound.</li><li>Strengthen fraud detection, leakage control, and claims efficiency while protecting customer trust.</li></ul><p><strong>Risk Management, Compliance &amp; Governance</strong></p><ul><li>Act as a key executive contributor to Enterprise Risk Management (ERM) alongside the CEO and COO.</li><li>Ensure compliance with local regulatory requirements, solvency frameworks, and internal underwriting policies.</li><li>Support the Board, Audit Committee, and Risk Committee with expert technical input and reporting.</li><li>Ensure robust documentation of technical policies, underwriting guidelines, delegated authorities and control frameworks.</li></ul><p><strong>Leadership &amp; Stakeholder Management</strong></p><ul><li>Lead, mentor, and develop teams including underwriting, actuarial/pricing, reinsurance, and technical claims teams.</li><li>Foster a culture of accountability, professionalism, underwriting discipline and continuous improvement.</li><li>Act as a senior technical representative with regulators, reinsurers, auditors, and strategic partners.</li><li>Collaborate closely with COO, CFO, and Business Heads to drive execution excellence and profitable growth.</li></ul><p><strong>Strategic Contribution &amp; Executive Collaboration</strong></p><ul><li>Contribute as a core member of the Executive Management Team.</li><li>Support the CEO in strategic planning, non-life business expansion, and transformation initiatives.</li><li>Provide underwriting and technical insight for new products, mergers, partnerships, new products, and market entry decisions.</li><li>Ensure technical readiness and governance during digital transformation and system enhancements.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in insurance, Actuarial Science, Risk Management, Finance, or related field</li><li>Professional qualifications (ACII, FCII, FIA, or equivalent) strongly preferred</li></ul><p><strong>Experience:</strong></p><ul><li>Minimum 15 20 years experience in the insurance industry, with senior leadership exposure</li><li>Proven experience at executive or head-of-function level in underwriting, actuarial, or technical roles</li><li>Strong understanding of regulatory frameworks and insurance market dynamics</li><li>Strong network within the insurance industry is preferable</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Leading the Strategic Procurement Planning for ONLG: Assist in development and execution of category-specific procurement strategies aligned with organizational goals and market trends. Conduct market research, analyse trends and identify opportunities for cost savings and process improvements. Supplier Sourcing and Vendor Management: Assist in sourcing and identification of potential suppliers, assessing their capabilities and suitability for the organization's needs Evaluate suppliers based on quality, pricing, reliability, and compliance with organizational standards Contract Negotiation and Management: Collaborate with legal teams to develop and finalize contracts, negotiating terms, pricing and service level agreements Ensure adherence to contract terms and conditions, monitoring supplier performance against agreements Purchase Order Management: Manage purchase orders, ensuring accuracy, timely processing and coordination with suppliers for on-time deliveries Collaborate with inventory teams to maintain optimal inventory levels and ensure seamless supply chain operations Cost Management and Savings Initiatives: Analyse pricing trends, market conditions and supplier costs to identify cost-saving opportunities Implement strategies to reduce procurement costs without compromising quality or service Supplier Relationship Building: Cultivate and maintain strong relationships with vendors, fostering collaboration and resolving issues promptly Regularly assess supplier performance, providing feedback, and driving continuous improvement Data Analysis and Reporting: Track and maintain KPIs for procurement processes, oversee data analysis to identify trends and areas for improvement Generate comprehensive reports on the same to present insights and recommendations to senior management and relevant stakeholdersExecution of procurement strategies, vendor relationships and category-specific procurement activities as well as support in undertaking strategic sourcing, supplier management, contract negotiations and cross-functional collaboration to ensure effective procurement processes in line with established policies, processes, and applicable regulations at the client site in Oman LNG.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Masters / Bachelor's degree in business administration, Supply Chain Management, or related field</li><li>3 years of experience in procurement, vendor management, or supply chain roles</li><li>Experience in Oil and Gas sector</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance); Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E; Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance; Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios; Document problem statements clearly and provide verified correct answers.<br> What we look for This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field; 3+ years of of mortgage, lending, real estate, or financial services experience; Current or recent experience in underwriting &amp; origination or adjacent roles; Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1; Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Service Desk &amp; User Support:</p> <p>Serve as the first point of contact (Level 1) for all IT incidents and service requests via phone, email, ticketing system, or walk-in.</p> <p>Log, categorize, prioritize, and track all incidents and service requests in the ITSM tool in accordance with IT service management procedures to support reporting and trend analysis.</p> <p>Perform initial diagnosis and troubleshooting of hardware, software, operating system, and connectivity issues.</p> <p>Ensure timely resolution or escalation of tickets in line with defined SLA targets.</p> <p>Maintain detailed records of incidents, causes, and resolutions.</p> <p>Escalate unresolved or complex incidents to Level 2/Level 3 support teams with thorough documentation.</p> <p>Ensure end-users are kept informed of incident status and resolution timelines in line with SLA commitments.</p> <p>Provide remote and on-site desktop support for end-user devices including PCs, laptops, printers, and peripherals.</p> <p>Network Support (Level 1):</p> <p>Provide first-line troubleshooting for LAN/WAN connectivity issues, VPN access, Wi-Fi, and network-dependent applications.</p> <p>Assist in monitoring network performance using approved monitoring tools and report anomalies to the network team.</p> <p>Support configuration of basic network equipment (switches, access points) under supervision of senior network engineers.</p> <p> Verify network port assignments, IP address configurations (DHCP/static), and DNS resolution for end-user issues.</p> <p> </p> <p> </p> <p>Cybersecurity Support (Level 1):</p> <p>Act as the first responder for reported cybersecurity incidents including phishing attempts, malware alerts, and suspicious account activity.</p> <p>Triage and document security incidents and escalate promptly to the Cybersecurity team via the Incident Response Plan.</p> <p> Assist in enforcing endpoint security policies including antivirus updates, patch compliance, and device encryption.</p> <p> Support user access management activities including account creation, password resets, and access provisioning/deprovisioning in Active Directory.</p> <p> Promote cybersecurity awareness among end users and report policy violations through proper channels.</p> <p> Conduct basic vulnerability checks and ensure endpoints are compliant with the organization s security baseline.</p> <p> </p> <p> </p> <p>Infrastructure Support (Level 1):</p> <p>Provide operational support for servers, storage systems, virtual machines, and on-premises/cloud-based applications.</p> <p>Monitor system health dashboards and alert the infrastructure team upon detection of failures or performance degradation.</p> <p>Assist in routine Technology infrastructure tasks including data backup verification, asset management, and hardware deployment.</p> <p>Support Technology asset lifecycle activities: procurement coordination, tagging, inventory tracking, and disposal per asset management policy.</p> <p>Assist in the execution of approved change requests under the Change Management process.</p> <p> </p> <p>Technology GRC Compliance:</p> <p>Comply with all Technology Governance, Risk, and Compliance (GRC) policies, standards, and procedures applicable to the Service Desk function.</p> <p>Maintain accurate and audit-ready records of all tickets, actions taken, and resolutions within the ITSM system.</p> <p>Maintain accurate and up to date documentation, including Incident records, Resolution notes, Standard Operating Procedures (SOPs)</p> <p>Adhere to ITIL-aligned processes for Incident Management, Problem Management, Change Management, and Service Request Management.</p> <p>Support internal and external Technology audits by providing required documentation, evidence, and access logs.</p> <p>Ensure all activities comply with applicable Omani cybersecurity and data protection regulations, including requirements from the Cyber Defense Center (CDC) and any sector-specific directives.</p> <p>Participate in Technology risk assessments, business continuity exercises, and disaster recovery drills as required.</p> <p>Report any identified technology risks, control gaps, or policy non-compliance to the Technology GRC function in a timely manner.</p> <p>Support IT asset tracking and maintain accurate configuration information (CMDB, if applicable).</p> <p>Assist with asset lifecycle activities, including Deployment and replacement, Basic maintenance, Asset disposal and retirement.</p> <p>Ensure asset data accuracy for audit and compliance purposes</p> <p>Contribute to the continuous improvement of Service Desk processes and overall user experience</p> <p>Identify recurring issues and recommend process or system enhancements.</p> <p> </p> <p>Continuous Improvement:</p> <p>Ensure a working culture of continuous improvement through a process of quality assurance among the Port Control Officers.</p> <p>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Requirements</p> <p>Minimum Qualification:</p> <p>Bachelor s degree in information technology, Computer Science, Computer Engineering, or a related field Professional certification or training in Cybersecurity is highly preferred.</p> <p> </p> <p> </p> <p>Minimum Experience &amp; Knowledge &amp; Skills:</p> <p>Minimum 2 years of hands-on experience in a Technology Support / Helpdesk / Service Desk role.</p> <p>Demonstrated experience troubleshooting Windows operating systems, Microsoft 365, and enterprise applications.</p> <p>Exposure to networking fundamentals, cybersecurity practices, and Technology infrastructure environments.</p> <p>Experience working within ITSM platforms (e.g., ServiceNow, Remedy, Jira Service Management, or equivalent).</p> <p>Experience in a port, logistics, oil &amp; gas, or critical infrastructure environment is advantageous.</p> <p> </p> <p> </p> <p>Certifications (Required / Preferred):</p> <p>CompTIA A+ (Required or equivalent demonstrated competency)</p> <p>ITIL Foundation v4 (Required)</p> <p>CompTIA Network+ (Preferred)</p> <p>CompTIA Security+ (Preferred)</p> <p>Microsoft Certified: Modern Desktop Administrator Associate (Preferred)</p> <p>ISO/IEC 27001 Foundation (Preferred)</p> <p> </p> <p> </p> <p><br></p> <p> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"> <p><strong>Type of contract and work location</strong></p><br><br><p>Full-time contract - Institutional Center (with visits to branches).</p><br><br><br><p><strong>Overall job objective</strong></p><br><br><p>Build and develop human capital in the school, attract and retain talent, and support the implementation of the impact-maximization plan by developing staff and promoting a fivefold peace culture.</p><br><br><br><p><strong>Tasks and responsibilities</strong></p><br><br><p>1. Full supervision of recruitment, selection, and appointment processes.</p><br><br><p>2. Payroll, rewards, and benefits management in coordination with the finance department.</p><br><br><p>3. Planning and implementing training and development programs (especially for female teachers).</p><br><br><p>4. Performance evaluation management and succession plans.</p><br><br><p>5. Enhancing the work culture and applying the fivefold peace within the team.</p><br><br><p>6. Handling employee relations and resolving disputes.</p><br><br><p>7. Ensuring compliance with labor laws and government regulations.</p><br><br><p>8. Supporting the implementation of impact-maximization initiatives related to staff (courses, volunteering, etc.).</p><br><br><p>9. Preparing periodic human resources reports.</p><br><br><br><p><strong>KPIs</strong></p><br><br><p>* Vacancy rate (reduction).</p><br><br><p>* Employee retention rate.</p><br><br><p>* Employee satisfaction (via surveys).</p><br><br><p>* Number of training hours per employee per year.</p><br><br><p>* Percentage of female teachers meeting the minimum in memorization of the Quran and clarity of speech.</p><br><br><br><p><strong>Competencies and qualifications</strong></p><br><br><p>* Bachelor's or master's degree in Human Resources or Business Administration.</p><br><br><p>* At least 7-10 years of experience in HR management (preferably in education).</p><br><br><p>* Leadership and team development skills.</p><br><br><p>* Deep knowledge of Omani labor laws.</p><br><br><p>* Ability to foster an educational and faith-based culture.</p><br><br><br><p><strong>Impact-maximization requirements</strong></p><br><br><p>Committed to maximizing impact on employees through development programs that reinforce the fivefold peace and achieve ongoing charitable rewards, and support employees in presenting their own impacts to other parties.</p><br><br><br><p><strong>Salary range</strong></p><br><br><p>Based on experience + performance incentives.</p><br><br><br><p><strong>Column of the fivefold peace that it carries</strong></p><br><br><p>Worship values and work values with strong support for all five pillars of the fivefold peace.</p><br><br><br><p><strong>Applied Aisari policy</strong></p><br><br><p>Impact-maximization plan, integration policy of the fivefold peace, policy to maximize Quran and Arabic recitation education, policy for developing Sharia sciences curricula, policy for integrating STEAM curriculum, policy to maximize reading and writing impact, and policy for financial pruning and focus on long-term impact.</p><br><br><br> <br><br></div>