Human Resources Manager Jobs in Oman
1208 Jobs Found
<p><strong>Operational Training & Development Trainer</strong></p><p> </p><p>Catering & Facilities Management | SOCAT LLC | Sultanate of Oman</p><p>SOCAT LLC is looking for an experienced, energetic and highly practical Operational Training & Development Trainer to strengthen the capabilities of our teams across our catering and facilities management operations in Oman.</p><p>This is not a purely classroom-based training role. We are looking for someone who understands frontline operations, enjoys being on sites, can engage multicultural teams, and can turn procedures and standards into practical behaviors that improve service delivery.</p><p>The successful candidate will be responsible for designing, delivering and evaluating training programs for new and existing employees across operations, front-of-house service, food safety, customer service and operational standards. A key part of the role will also be to develop our internal training capability through structured Train-the-Trainer (TTT) programs.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design and deliver practical training programs for catering, facilities management and operational teams.</li><li>Develop and implement structured Train-the-Trainer (TTT) programs.</li><li>Coach, mentor, assess and certify internal trainers, supervisors and site leaders.</li><li>Develop professional training materials, trainer guides, presentations, SOPs, practical assessments and competency tools.</li><li>Deliver onboarding and induction programs for kitchen staff, servers, drivers, event staff and other operational employees.</li><li>Conduct classroom and hands-on training covering food handling, hygiene, food safety, HACCP principles, presentation and customer service.</li><li>Conduct regular site visits to observe operational performance, assess training effectiveness and identify competency gaps.</li><li>Work closely with Operations, Executive Chefs, site management and department heads to identify training needs and implement development plans.</li><li>Support new site mobilizations and ensure operational teams are properly trained before and during start-up.</li><li>Maintain accurate training records, schedules, trainer certifications and mandatory training compliance.</li><li>Measure training effectiveness through observation, practical assessment, testing, employee feedback, operational KPIs and post-training performance.</li><li>Support refresher training and performance-improvement initiatives for existing employees.</li><li>Ensure training activities comply with SOCAT standards, client requirements and applicable Oman labor, food-safety and HSE requirements.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Candidate Profile</strong></p><p>The ideal candidate should have:</p><ul><li>Minimum 5 years of relevant training experience, preferably including at least 3 years within catering, hospitality, facilities management, food service or a closely related operational environment.</li><li>Proven experience designing and delivering Train-the-Trainer (TTT) programs.</li><li>Recognized Train-the-Trainer qualification or certification.</li><li>Strong practical knowledge of food safety, hygiene and HACCP principles, preferably supported by a recognized food-safety/HACCP qualification.</li><li>Demonstrated experience developing training materials, SOPs, competency assessments and practical evaluation tools.</li><li>Experience training and engaging multicultural frontline workforces.</li><li>Strong presentation, facilitation, coaching and communication skills.</li><li>Ability to deliver effective training in both classroom and operational/site environments.</li><li>Experience assessing training effectiveness and translating findings into measurable operational improvements.</li><li>Strong organizational, reporting and training-administration skills.</li><li>Ability and willingness to travel regularly to SOCAT operational sites across the Sultanate of Oman.</li><li>Strong command of English. Additional languages relevant to a multicultural workforce would be an advantage.</li><li>GCC experience would be an advantage, with Oman experience particularly valued.</li></ul><p><strong>Who We Are Looking For</strong></p><p>We are not looking for a generic corporate trainer.</p><p>We want someone who is comfortable walking into a kitchen, restaurant, camp or facilities management operation, observing how employees actually work, identifying competency or performance gaps, coaching the team and developing the appropriate training intervention.</p><p>Most importantly, the trainer must return to the operation and verify that the training has resulted in real and measurable improvement.</p><p>The successful candidate will combine training, expertise, operational credibility, strong people skills and a genuine passion for developing frontline employees.</p><p><strong>How to Apply</strong></p><p>Interested candidates should submit an updated CV clearly highlighting their:</p><ul><li>Operational training experience</li><li>Train-the-Trainer experience and qualifications</li><li>Catering, hospitality, food service or FM experience</li><li>Food-safety/HACCP qualifications</li><li>GCC/Oman experience, where applicable</li><li>Measurable training achievements</li></ul><p> </p><p>Candidates are encouraged to provide concrete examples such as number of employees trained, sites supported, internal trainers developed, improvements in training compliance, audit results, employee competencies or other measurable operational outcomes.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
The job of <strong>Executive Chef </strong>is executed satisfactorily when:<br><ul><li>Recipes are maintained up-dated and accurate costing of all dishes prepared and sold in the Food and Beverage operation. New dishes and products are developed.</li><li>Comprehensive product knowledge is fostered in regards to ingredients, equipment, suppliers, markets and current trends and appropriate adjustments to kitchen operations are made accordingly.</li><li>Excellent culinary technical skills are displayed and maintained.</li><li>Menus offering our guests value for money in accordance with corporate guidelines are created in collaboration with the Food & Beverage Director / Manager.</li><li>Effective and positive employee working relationships are established and maintained (ESS score 75% and above).</li><li>All HACCP guidelines are achieved and maintained.</li></ul>The <strong>Executive Chef</strong> fulfils their role as a Talent Development Ambassador when:<br><ul><li>They actively support and implement Talent Development initiatives as a part of their daily activities.</li><li>They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.</li><li>They support and initiate transfer, cross exposure and task force assignments for their team.</li><li>They personally conduct prefinance evaluation with their team on a regular basis and take personal interest for their talents’ development plans.</li><li>They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.</li></ul><br><ul><li>Manage all functions of the Food Production and Stewarding operations to achieve the optimum departmental profit.</li><li>Plan and organize with the Director of Food and Beverage successful Food and Beverage activities in the hotel and abroad.</li><li>Keep an up-dated hotel policies and procedures file.</li><li>Work with the People Services Manager to ensure the departmental performance of staff is productive.</li><li>Plan for future staffing needs.</li><li>Ensure training needs analysis of Kitchen staff is carried out and training programmes are designed and implemented to meet needs (in collaboration with the Training Manager where applicable).</li><li>Conduct probation and formal performance appraisal in line with company guidelines.</li><li>Maintain up to date staff records and approves leave requests.</li><li>Coach, counsel and discipline staff, providing constructive feedback to enhance performance.</li><li>Participate in the preparation of the hotel's revenue plan and marketing programmes.</li><li>Determine with the Finance Director the minimum and maximum stocks of all food, material and equipment.</li><li>Work with Finance in the preparation and management of the department’s budget.</li><li>Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure all direct reports do the same.</li><li>Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. </li><li>Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.</li><li>Initiate action to correct a hazardous situation and notify supervisors of potential dangers.</li><li>Log security incidents and accidents in accordance with hotel requirements.</li><li>Implement and practice HACCP.</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>
<p>The Fuels Manager (FM)/Alternate Site Manager (ASM) provides leadership and guidance to FUELS Department personnel. Responsible for the overall program management of FUELS assets. Manages asset receipts, accountability, serviceability, storage, security, periodic inspections and deployment. Establishes asset reconstitution production schedules to meet United States Air Forces Central (USAFCENT) requirements. Reviews asset reconstitution production, periodic maintenance, and inventory reports to ensure timely and accurate submissions to USAFCENT A4/RF. Provides guidance on environmental issues as they relate to fuel assets. Responsible for program quality assurance as part of ISO 9000 standards. The ASM portion of the position coordinates and oversees the day-to-day operations, maintenance, personnel, and services at assigned location ensuring quality to the customer as directed by Site Manager.</p><h3>Job Duties & Responsibilities</h3><ul><li>Primary liaison between Amentum sites and USAFCENT on issues pertaining to FUELS.</li><li>Oversees reconstitution and preservation plan for FUELS based upon requirements and the Performance Work Statement (PWS), to include the calibration of meters, gauges and tools, functional testing of pumping systems and hydrostatic testing of fuel hoses.</li><li>Tracks FUELS deployments, ensuring timely delivery of assets.</li><li>Answers inquiries from Program Management and sites concerning various requests from the USAF and external agencies.</li><li>Attends staff meetings and provides management reports and briefings, as required.</li><li>Provides assistance, guidance and coordination on revisions of FUELS maintenance actions in response to changes in Air Force Publications, Technical Orders and the PWS.</li><li>Oversees Product Quality Deficiency Reports from submission to resolution.</li><li>Creates, coordinates, implements, and revises FUELS Standard Operating Procedures, Work Instructions and Training Plans, as required.</li><li>Conducts periodic staff assistance visits to all sites.</li><li>Performs other duties and TDY travel as directed by management.</li><li>Performs duties of Site Manager in Site Manager s absence.</li><li>Manages basic support services and accompanying labor force for assigned location.</li><li>Manages small team of U.S. nationals supervising skilled, semi-skilled foreign and local nationals.</li><li>Ensure that all requirements are met as defined in the Performance Work Statement.</li><li>Communicate new requirements, concerns, and issues to PMO for resolution.</li><li>Ensure that requirements are met for employee health, morale, and welfare.</li><li>Ensure that employees adhere to the Armed Forces and host nation standards of conduct concerning in-theater operations.</li><li>Effectively manage any employee management issues that may arise.</li><li>Closely supervises equipment and material within assigned area of responsibility.</li><li>Closely supervises the arrival, retrofit, and upgrade of equipment and material as assigned.</li><li>Conducts the weekly and monthly collection of data for quality input to PEBs or AFEB.</li><li>Submits timely reports required by the United States Government.</li><li>Conducts regular property inventories.</li><li>Perform other duties as assigned.</li></ul><h3>Management Responsibility</h3><ul><li>Provides functional management for FUELS issues program wide.</li><li>Manages day-to-day operations as assigned by Site Manager.</li><li>Performs Site Manager duties in Site Manager s absence.</li></ul><h3>Knowledge & Skills</h3><ul><li>Ability to communicate effectively both verbally and in writing. Capable of organizing data quickly and effectively. Able to prepare and execute briefings.</li><li>Knowledge of the USAF maintenance management system, to include OLVIMS required.</li><li>Knowledge of the maintenance and operating procedures for Fuels Operational Readiness Capability Equipment (FORCE) desired.</li><li>Knowledge of FUELS industrial safety, quality, environmental procedures, material deficiency reporting and the USAF supply system required.</li><li>Proficiency in Microsoft software applications required, particularly MS Outlook, PowerPoint, Excel, Word, etc.</li><li>Shall be knowledgeable and supervise all aspects of assignment of qualified personnel, scheduling workload, developing programs and procedures to satisfy customer requirements, coordinating with on-base support, preparing official correspondence, evaluating improvement suggestions, and knowledge of chain of command and protocol.</li><li>Compliance with fire, safety, and environmental protection requirements.</li><li>Background displaying ability to staff, organize, lead and manage a diverse work force larger than 5 people, particularly Foreign Nationals (FNs).</li><li>Willingness to travel and work in various locations in the world.</li><li>Willingness to work shifts and extended hours in support of 24/7 operations.</li><li>Willingness to learn about the cultural, economic, geopolitical, and/or military issues of the Middle East and/or Arab-speaking countries within that region desired.</li><li>Ability to exercise discretion and make effective decisions.</li><li>Solid communications skills, strong interpersonal skills.</li><li>Strong ability to work as a member of a diverse, dynamic team.</li><li>Outstanding problem-solving skills and sound judgment.</li><li>Must be capable of obtaining a flight line driver license when required by COR.</li><li>Must be capable of obtaining HAZMAT certifications as required by the PWS and/or host nation.</li></ul><h3>Experience & Education</h3><ul><li>The Fuels Manager shall have a minimum of six (6) years of specialized experience in fuels hydrant operations and maintenance of bulk petroleum storage terminals.</li><li>The FM/ASM shall have a minimum of three (3) years of experience in logistics, project management, operations management or facilities management/maintenance field.</li><li>As a minimum, the Fuels OM&R Manager shall have two (2) years of supervisory experience in fuel hydrants operations with emphasis in operations and environmental compliance.</li><li>Must be able to obtain and maintain a SECRET US Government Clearance. Note: US Citizenship is required to obtain a SECRET Clearance.</li><li>Must have a High School Diploma or equivalent.</li><li>Bachelor s degree preferred but not required.</li></ul><h3><br></h3><p><strong>Desired Candidate Profile</strong></p><ul><li>Must have a High School Diploma or equivalent.</li><li>Bachelor s degree preferred but not required.</li><li>Must be able to obtain and maintain a SECRET US Government Clearance. Note: US Citizenship is required to obtain a SECRET Clearance.</li><li>Ability to communicate effectively both verbally and in writing. Capable of organizing data quickly and effectively. Able to prepare and execute briefings.</li><li>Knowledge of the USAF maintenance management system, to include OLVIMS required.</li><li>Knowledge of the maintenance and operating procedures for Fuels Operational Readiness Capability Equipment (FORCE) desired.</li><li>Knowledge of FUELS industrial safety, quality, environmental procedures, material deficiency reporting and the USAF supply system required.</li><li>Proficiency in Microsoft software applications required, particularly MS Outlook, PowerPoint, Excel, Word, etc.</li><li>Shall be knowledgeable and supervise all aspects of assignment of qualified personnel, scheduling workload, developing programs and procedures to satisfy customer requirements, coordinating with on-base support, preparing official correspondence, evaluating improvement suggestions, and knowledge of chain of command and protocol.</li><li>Compliance with fire, safety, and environmental protection requirements.</li><li>Background displaying ability to staff, organize, lead and manage a diverse work force larger than 5 people, particularly Foreign Nationals (FNs).</li><li>Willingness to travel and work in various locations in the world.</li><li>Willingness to work shifts and extended hours in support of 24/7 operations.</li><li>Willingness to learn about the cultural, economic, geopolitical, and/or military issues of the Middle East and/or Arab-speaking countries within that region desired.</li><li>Ability to exercise discretion and make effective decisions.</li><li>Solid communications skills, strong interpersonal skills.</li><li>Strong ability to work as a member of a diverse, dynamic team.</li><li>Outstanding problem-solving skills and sound judgment.</li><li>Must be capable of obtaining a flight line driver license when required by COR.</li><li>Must be capable of obtaining HAZMAT certifications as required by the PWS and/or host nation.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Job summary</h4>
<p>Assists the sous chef in ensuring the quality, consistency and production of areas of responsibility in kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Ensuring culinary standards and responsibilities are met</strong></p>
<ul>
<li>Supervises the preparation and production of all hot or cold food items for buffet and a la carte menu to ensure that they are in compliance with the prescribed recipes and specifications.</li>
<li>Supervises kitchen shift operations and ensures compliance with all food & beverage policies, standards and procedures.</li>
<li>Maintains food preparation handling and correct storage standards.</li>
<li>Recognizes superior quality products, presentations and flavor.</li>
<li>Plans and manages food quantities and plating requirements for the food operation (e.g., restaurant, banquet, pastry shop).</li>
<li>Communicates production needs to key personnel.</li>
<li>Produces production prep list.</li>
<li>Assists in developing daily and seasonal menu items.</li>
<li>Ensures compliance with all applicable laws and regulations (e.g., HACCP, OSHA, ASI and Health Department).</li>
<li>Assists in estimating daily restaurant production needs.</li>
<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li>
<li>Checks the quality of raw and cooked food products to ensure that standards are met.</li>
<li>Determines how food should be presented and creates decorative food displays.</li>
</ul>
<p><strong>Leading kitchen team</strong></p>
<ul>
<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Leads shift teams while personally preparing food items and executing requests based on required specifications.</li>
<li>Supervises and manages restaurant kitchen employees. Understanding employee positions well enough to perform duties in employees’ absence.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among team members.</li>
<li>Serving as a role model to demonstrate appropriate behaviors.</li>
<li>Ensuring and maintaining the productivity level of employees.</li>
<li>Ensures employees are cross-trained to support successful daily operations.</li>
<li>Ensures employees understand expectations and parameters.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
<li>Assumes duties of the sous chef in his/her absence.</li>
<li>Assists chef in daily line up and conducts in his/her absence.</li>
</ul>
<p><strong>Establishing and maintaining kitchen goals</strong></p>
<ul>
<li>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.</li>
<li>Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.</li>
<li>Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li>
<li>Effectively investigates, reports and follows-up on employee accidents.</li>
<li>Knows and implements company safety standards.</li>
</ul>
<p><strong>Ensuring exceptional customer service</strong></p>
<ul>
<li>Provides services that are above and beyond for customer satisfaction and retention.</li>
<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li>
<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Sets a positive example for guest relations.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Handles guest problems and complaints.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li>
<li>Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</li>
<li>Manages employee progressive discipline procedures.</li>
<li>Participates in the employee performance appraisal process, providing feedback as needed.</li>
<li>Uses all available on the job training tools for employees.</li>
<li>Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</li>
</ul>
<p><strong>Additional responsibilities</strong></p>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Attends and participates in all pertinent meetings.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Crowne Plaza Muscat OCEC is a distinguished five-star hotel located within the iconic Oman Convention and Exhibition Centre in Muscat. Combining modern luxury with traditional Omani hospitality, the hotel offers exceptional accommodation, world-class dining, and state-of-the-art meeting and event facilities. As a preferred destination for business travellers, conference delegates, and leisure guests, Crowne Plaza Muscat OCEC prides itself on delivering personalized service, innovative experiences, and seamless connectivity. Strategically positioned in Oman’s vibrant capital, it serves as a gateway to the region’s cultural heritage and burgeoning business landscape.</span><span></span></p><br><p><span><strong>What is the job?</strong></span><span></span></p><br><p><span>The F&B Captain is responsible for supervising and coordinating the daily operations of a Food & Beverage outlet, ensuring high-quality service and guest satisfaction. This role serves as a team leader during shifts, guiding F&B attendants and service staff to deliver seamless, professional, and efficient service. The F&B Captain ensures compliance with IHG standards, health and safety regulations, and operational procedures while fostering a positive work environment and supporting revenue targets.</span><span></span></p><br><p><span><strong>Your day to day</strong></span><span><span><strong></strong></span></span></p><br><ul><li><p><span><span>Supervise service staff to ensure professional, efficient, and courteous guest service at all times.</span></span><span><span></span></span></p><br></li><li><p><span><span>Monitor the quality of food and beverage service, ensuring correct presentation, temperature, and portioning.</span></span><span><span></span></span></p><br></li><li><p><span><span>Greet and interact with guests to ensure satisfaction, handling inquiries, requests, or complaints professionally.</span></span><span><span></span></span></p><br></li><li><p><span><span>Provide menu knowledge to staff and guests, including ingredients, specials, and beverage pairings.</span></span><span><span></span></span></p><br></li><li><p><span><span>Ensure guest preferences and special requirements are communicated and fulfilled accurately.</span></span><span><span></span></span></p><br></li><li><p><span><span>Lead, motivate, and support F&B attendants and junior staff during shifts.</span></span><span><span></span></span></p><br></li><li><p><span><span>Assign tasks and responsibilities to team members according to operational needs.</span></span><span><span></span></span></p><br></li><li><p><span><span>Conduct on-the-job training for staff, promoting skill development and service excellence.</span></span><span><span></span></span></p><br></li><li><p><span><span>Monitor staff performance, grooming, and adherence to service standards and policies.</span></span><span><span></span></span></p><br></li><li><p><span><span>Ensure staff follow health, safety, and hygiene regulations.</span></span><span><span></span></span></p><br></li><li><p><span><span>Assist in the setup, arrangement, and presentation of dining areas, banquets, and special events.</span></span><span><span></span></span></p><br></li><li><p><span><span>Ensure proper stock levels of cutlery, glassware, condiments, and service equipment.</span></span><span><span></span></span></p><br></li><li><p><span><span>Monitor and control wastage and ensure efficient use of resources.</span></span><span><span></span></span></p><br></li><li><p><span><span>Oversee cash handling, billing, and POS system accuracy during service.</span></span><span><span></span></span></p><br></li><li><p><span><span>Support inventory management and communicate requirements to supervisors or managers.</span></span><span><span></span></span></p><br></li><li><p><span><span>Work closely with the Outlet Manager, Bar Manager, Kitchen, and Banquet teams to ensure smooth service.</span></span><span><span></span></span></p><br></li><li><p><span><span>Provide feedback to management on operational issues, guest preferences, or staff performance.</span></span><span><span></span></span></p><br></li><li><p><span><span>Assist in implementing new service procedures, promotions, or special events.</span></span><span><span></span></span></p><br></li><li><p><span><span>Maintain effective communication with other departments to enhance guest experience.</span></span><span><span></span></span></p><br></li><li><p><span><span>Ensure all service standards comply with IHG policies and procedures.</span></span><span><span></span></span></p><br></li><li><p><span><span>Maintain a clean, safe, and hygienic work environment for staff and guests.</span></span><span><span></span></span></p><br></li><li><p><span><span>Assist in internal audits, inspections, and service quality assessments.</span></span><span><span></span></span></p><br></li></ul><p><span><strong>What we need from you</strong></span><span></span><span>:</span></p><br><ul><li><span>Diploma or bachelor’s degree in hospitality, Hotel Management, or related field preferred.</span><span></span></li><li><span>Minimum 3–5 years of F&B service experience, including at least 1–2 years in a supervisory role.</span><span></span></li><li><span>Experience in international hotels or luxury F&B outlets preferred.</span><span></span></li><li><span>Strong leadership, supervision, and team management abilities.</span><span></span></li><li><span>Excellent guest service and interpersonal skills.</span><span></span></li><li><span>Knowledge of food and beverage service standards, menu items, and beverage pairings.</span><span></span></li><li><span>Ability to work under pressure in a fast-paced environment.</span><span></span></li><li><span>Proficiency in POS systems and MS Office is an advantage.</span><span></span></li><li><p><span>Fluency in English (spoken and written); Arabic is a plus.</span></p><br><p><span></span></p><br></li></ul><p><span><strong>What you can expect from us:</strong></span></p><br><p><span>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.</span></p><br><p><span>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin,</span></p><br><p><span>protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</span></p><br><p><span>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.</span></p><br><p><span>So, join us and you’ll become part of our ever-growing global family.</span></p><br><p><span><strong>Who we are</strong></span></p><br><p><span>Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. </span></p><br><p><span>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.</span></p><br><p><span>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</span></p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Job summary</h4>
<p>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Ensuring culinary standards and responsibilities are met for restaurant</strong></p>
<ul>
<li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.</li>
<li>Supervises restaurant kitchen shift operations and ensures compliance with all food and beverage policies, standards and procedures.</li>
<li>Maintains food preparation handling and correct storage standards.</li>
<li>Recognizes superior quality products, presentations and flavor.</li>
<li>Plans and manages food quantities and plating requirements for the restaurant.</li>
<li>Communicates production needs to key personnel.</li>
<li>Assists in developing daily and seasonal menu items for the restaurant.</li>
<li>Ensures compliance with all applicable laws and regulations.</li>
<li>Follows proper handling and right temperature of all food products.</li>
<li>Estimates daily restaurant production needs.</li>
<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li>
<li>Checks the quality of raw and cooked food products to ensure that standards are met.</li>
<li>Determines how food should be presented and creates decorative food displays.</li>
</ul>
<p><strong>Leading kitchen team</strong></p>
<ul>
<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision making; demonstrates honesty and integrity; leads by example.</li>
<li>Leads shift teams while personally preparing food items and executing requests based on required specifications.</li>
<li>Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among team members.</li>
<li>Serves as a role model to demonstrate appropriate behaviors.</li>
<li>Ensures and maintains the productivity level of employees.</li>
<li>Ensures employees are cross-trained to support successful daily operations.</li>
<li>Ensures employees understand expectations and parameters.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
</ul>
<p><strong>Establishing and maintaining restaurant kitchen goals</strong></p>
<ul>
<li>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.</li>
<li>Develops specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.</li>
<li>Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li>
<li>Effectively investigates, reports and follows-up on employee accidents.</li>
<li>Knows and implements company safety standards.</li>
</ul>
<p><strong>Ensuring exceptional customer service</strong></p>
<ul>
<li>Provides services that are above and beyond for customer satisfaction and retention.</li>
<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li>
<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Sets a positive example for guest relations.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Handles guest problems and complaints.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li>
<li>Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</li>
<li>Manages employee progressive discipline procedures.</li>
<li>Participates in the employee performance appraisal process, providing feedback as needed.</li>
<li>Uses all available on the job training tools for employees.</li>
<li>Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</li>
</ul>
<p><strong>Additional responsibilities</strong></p>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Attends and participates in all pertinent meetings.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Job summary</h4>
<p>Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Managing quality assurance goals</strong></p>
<ul>
<li>Coaches managers on adopting the Total Quality Management leadership style.</li>
<li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li>
<li>Directs property quality efforts to address critical customer requirements.</li>
<li>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</li>
</ul>
<p><strong>Leading quality assurance team</strong></p>
<ul>
<li>Trains team members and managers on problem solving, process improvement and strategic planning techniques.</li>
<li>Develops systems to enable employees to understand guest satisfaction results.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
<li>Coaches managers on adopting the Total Quality Management leadership style.</li>
<li>Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.</li>
<li>Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.</li>
</ul>
<p><strong>Managing quality tools</strong></p>
<ul>
<li>Ensures that management practices at all levels are aligned with quality tools.</li>
<li>Uses data collection methods to compile, display, track, and analyze defect trends.</li>
<li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li>
<li>Analyzes issues and identifies trends.</li>
</ul>
<p><strong>Managing the guest experience</strong></p>
<ul>
<li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li>
<li>Creates an atmosphere in all properties that meets or exceeds guest expectations.</li>
</ul>
<p><strong>Managing and conducting human resources activities</strong></p>
<ul>
<li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li>
<li>Ensures employees are treated fairly and equitably.</li>
<li>Ensures that regular, ongoing communication is happening in quality assurance.</li>
<li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li>
<li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li>
<li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li>
<li>Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li>
<li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li>
<li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li>
<li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p>
<p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. .<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Leading Quality Assurance Team<br>• Trains team members and managers on problem solving, process improvement and strategic planning techniques<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.<br>• Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.<br>Managing Quality Tools<br>• Ensures that management practices at all levels are aligned with quality tools.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all properties that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in quality assurance.<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Job summary</h4>
<p>Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, general managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Managing quality assurance goals</strong></p>
<ul>
<li>Coaches managers on adopting the Total Quality Management leadership style.</li>
<li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li>
<li>Directs property quality efforts to address critical customer requirements.</li>
<li>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</li>
</ul>
<p><strong>Leading quality assurance team</strong></p>
<ul>
<li>Trains team members and managers on problem solving, process improvement, and strategic planning techniques.</li>
<li>Develops systems to enable employees to understand guest satisfaction results.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
<li>Coaches managers on adopting the Total Quality Management leadership style.</li>
<li>Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.</li>
<li>Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.</li>
</ul>
<p><strong>Managing quality tools</strong></p>
<ul>
<li>Ensures that management practices at all levels are aligned with quality tools.</li>
<li>Uses data collection methods to compile, display, track, and analyze defect trends.</li>
<li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li>
<li>Analyzes issues and identifies trends.</li>
</ul>
<p><strong>Managing the guest experience</strong></p>
<ul>
<li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li>
<li>Creates an atmosphere in all properties that meets or exceeds guest expectations.</li>
</ul>
<p><strong>Managing and conducting human resources activities</strong></p>
<ul>
<li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li>
<li>Ensures employees are treated fairly and equitably.</li>
<li>Ensures that regular, ongoing communication is happening in quality assurance.</li>
<li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li>
<li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li>
<li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li>
<li>Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.</li>
<li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures (SOPs and LSOPs) and supports the peer review process.</li>
<li>Conducts annual performance appraisal with direct reports according to standard operating procedures.</li>
<li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p>
<p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. .<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Leading Quality Assurance Team<br>• Trains team members and managers on problem solving, process improvement and strategic planning techniques<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.<br>• Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.<br>Managing Quality Tools<br>• Ensures that management practices at all levels are aligned with quality tools.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all properties that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in quality assurance.<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
SECRET<br>Add to favorites<br>View favorites<br>The Fuels Manager (FM)/Alternate Site Manager (ASM) provides leadership and guidance to FUELS Department personnel. Responsible for the overall program management of FUELS assets. Manages asset receipts, accountability, serviceability, storage, security, periodic inspections and deployment. Establishes asset reconstitution production schedules to meet United States Air Forces Central (USAFCENT) requirements. Reviews asset reconstitution production, periodic maintenance, and inventory reports to ensure timely and accurate submissions to USAFCENT A4/RF. Provides guidance on environmental issues as they relate to fuel assets. Responsible for program quality assurance as part of ISO 9000 standards. The ASM portion of the position coordinates and oversees the day-to-day operations, maintenance, personnel, and services at assigned location ensuring quality to the customer as directed by Site Manager.<br><b>Job Duties & Responsibilities<br></b>•<br>Primary liaison between Amentum sites and USAFCENT on issues pertaining to FUELS.<br>•<br>Oversees reconstitution and preservation plan for FUELS based upon requirements and the Performance Work Statement (PWS), to include the calibration of meters, gauges and tools, functional testing of pumping systems and hydrostatic testing of fuel hoses.<br>•<br>Tracks FUELS deployments, ensuring timely delivery of assets.<br>•<br>Answers inquiries from Program Management and sites concerning various requests from the USAF and external agencies.<br>•<br>Attends staff meetings and provides management reports and briefings, as required.<br>•<br>Provides assistance, guidance and coordination on revisions of FUELS maintenance actions in response to changes in Air Force Publications, Technical Orders and the PWS.<br>•<br>Oversees Product Quality Deficiency Reports from submission to resolution.<br>•<br>Creates, coordinates, implements, and revises FUELS Standard Operating Procedures, Work Instructions and Training Plans, as required.<br>•<br>Conducts periodic staff assistance visits to all sites.<br>•<br>Performs other duties and TDY travel as directed by management.<br>•<br>Performs duties of Site Manager in Site Manager s absence.<br>•<br>Manages basic support services and accompanying labor force for assigned location.<br>•<br>Manages small team of U.S. nationals supervising skilled, semi-skilled foreign and local nationals.<br>•<br>Ensure that all requirements are met as defined in the Performance Work Statement.<br>•<br>Communicate new requirements, concerns, and issues to PMO for resolution.<br>•<br>Ensure that requirements are met for employee health, morale, and welfare.<br>•<br>Ensure that employees adhere to the Armed Forces and host nation standards of conduct concerning in-theater operations.<br>•<br>Effectively manage any employee management issues that may arise.<br>•<br>Closely supervises equipment and material within assigned area of responsibility.<br>•<br>Closely supervises the arrival, retrofit, and upgrade of equipment and material as assigned.<br>•<br>Conducts the weekly and monthly collection of data for quality input to PEBs or AFEB.<br>•<br>Submits timely reports required by the United States Government.<br>•<br>Conducts regular property inventories.<br>•<br>Perform other duties as assigned.<br>Management Responsibility<br>•<br>Provides functional management for FUELS issues program wide.<br>•<br>Manages day-to-day operations as assigned by Site Manager.<br>•<br>Performs Site Manager duties in Site Manager s absence.<br>Knowledge & Skills<br>•<br>Ability to communicate effectively both verbally and in writing. Capable of organizing data quickly and effectively. Able to prepare and execute briefings.<br>•<br>Knowledge of the USAF maintenance management system, to include OLVIMS required.<br>•<br>Knowledge of the maintenance and operating procedures for Fuels Operational Readiness Capability Equipment (FORCE) desired.<br>•<br>Knowledge of FUELS industrial safety, quality, environmental procedures, material deficiency reporting and the USAF supply system required.<br>•<br>Proficiency in Microsoft software applications required, particularly MS Outlook, PowerPoint, Excel, Word, etc.<br>•<br>Shall be knowledgeable and supervise all aspects of assignment of qualified personnel, scheduling workload, developing programs and procedures to satisfy customer requirements, coordinating with on-base support, preparing official correspondence, evaluating improvement suggestions, and knowledge of chain of command and protocol.<br>•<br>Compliance with fire, safety, and environmental protection requirements.<br>•<br>Background displaying ability to staff, organize, lead and manage a diverse work force larger than 5 people, particularly Foreign Nationals (FNs).<br>•<br>Willingness to travel and work in various locations in the world.<br>•<br>Willingness to work shifts and extended hours in support of 24/7 operations.<br>•<br>Willingness to learn about the cultural, economic, geopolitical, and/or military issues of the Middle East and/or Arab-speaking countries within that region desired.<br>•<br>Ability to exercise discretion and make effective decisions.<br>•<br>Solid communications skills, strong interpersonal skills.<br>•<br>Strong ability to work as a member of a diverse, dynamic team.<br>•<br>Outstanding problem-solving skills and sound judgment.<br>•<br>Must be capable of obtaining a flight line driver license when required by COR.<br>•<br>Must be capable of obtaining HAZMAT certifications as required by the PWS and/or host nation.<br>Experience & Education<br>•<br>The Fuels Manager shall have a minimum of six (6) years of specialized experience in fuels hydrant operations and maintenance of bulk petroleum storage terminals.<br>•<br>The FM/ASM shall have a minimum of three (3) years of experience in logistics, project management, operations management or facilities management/maintenance field.<br>•<br>As a minimum, the Fuels OM&R Manager shall have two (2) years of supervisory experience in fuel hydrants operations with emphasis in operations and environmental compliance.<br>•<br>Must be able to obtain and maintain a SECRET US Government Clearance. Note: US Citizenship is required to obtain a SECRET Clearance.<br>•<br>Must have a High School Diploma or equivalent.<br>•<br>Bachelor s degree preferred but not required.<br>Physical Requirements/Working Environment<br>•<br><br>
<p>JOB SUMMARY Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.</p><p>CORE WORK ACTIVITIES</p><p>Managing Security Operations</p><p>Assists in the development and implementation of emergency procedures. Recommends follow-up action for security breaches. Conducts investigation of all losses of property assets and refers to proper management for disposition. Deploys security staff to effectively monitor and protect property assets. Complies with all Corporate Security safety and security management guidelines and procedures. Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. Conducts periodic patrols of entire property and parking areas. Recognizes success across areas of responsibility. Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. Implements action plans to monitor and control risk. Keeps abreast of local criminal activity as it may impact property. Maintains required reports and documentation regarding patrols of property and parking areas. Inspects all security equipment and ensures it is fully functioning. Provides means for obtaining necessary medical attention on a timely basis. Conducts hourly employee performance appraisals according to Standard Operating Procedures. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Maintains first aid and CPR certifications required for Security officers. Implements local authority requirement for security and safety.</p><p>Leading Security Teams</p><p>Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers. Celebrates successes by publicly recognizing the contributions of team members. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Encourages and builds mutual trust, respect, and cooperation among team members. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Serves as a role model to demonstrate appropriate behaviors.</p><p>Providing and Ensuring Exceptional Customer Service</p><p>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Meets quality standards and customer expectations on a daily basis. Provides services that are above and beyond for customer satisfaction and retention.</p><p>Conducting Human Resources Activities</p><p>Assists in minimizing cost of accident claims through aggressive claims management. Brings issues to the attention of Human Resources as necessary. Strives to improve service performance. Administers property policies fairly and consistently.</p><p>Additional Responsibilities</p><p>Analyzes information and evaluates results to choose the best solution and solve problems. Develops and maintains a working relationship with local law enforcement authorities. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Provides guidance in setting health and safety policies and standards. Coordinates with Event Sales for VIP escort and media control for large events.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 3 years experience in the security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.</p>
<ul><li><p>Handle all government-related transactions on behalf of the company.</p></li><li><p>Process <strong>employment visas, visa renewals, cancellations, and transfers</strong>.</p></li><li><p>Handle <strong>Ministry of Labour</strong> processes, including work permits, labour clearances, contracts, and related approvals.</p></li><li><p>Process <strong>Resident Cards, medical examinations, and other employee documentation</strong>.</p></li><li><p>Manage and follow up on <strong>company registrations, licenses, permits, and renewals</strong>.</p></li><li><p>Maintain accurate records of employee visas, permits, licenses, and government transactions.</p></li><li><p>Coordinate closely with <strong>HR, Administration, and other departments</strong> for employee-related government requirements.</p></li><li><p>Handle document preparation, submission, collection, and follow-up with relevant authorities.</p></li><li><p>Support the company with any additional government-related requirements and official correspondence.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Public Relations, Communications, Journalism, or a related field.</p></li><li><p>Minimum of 2 years of progressive experience in public relations or corporate communications.</p></li><li><p>Proficiency in English and Arabic is preferred.</p></li><li><p>Good knowledge of Oman regulations and compliance requirements.</p></li><li><p>Experience handling government portals and online applications.</p><br></li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Overview Of The Role:</b></p><p>The HR Business Partner acts as a trusted advisor to senior line management on all Human Resource Management matters. This role requires a deep understanding of the business to implement HR strategies that support business growth. It emphasizes building a performance-focused culture, ensuring meritocracy and diversity, and complying with group HR policies. The role also includes developing succession plans, managing learning and development, and facilitating organizational change to optimize the workforce and financial resources.</p><p><br></p><p><b>What You Will Do:</b></p><p>Strategy</p><ul><li>In liaison with the Business MD, GM HR, and Group HR Director, create an HR strategy for the Store and develop the annual HR Plan.</li><li>Communicate plans and progress against the plan to the HR Function and Business Units.</li><li>Foster a continuous improvement environment for HR Activities within Business Units.</li></ul><p> </p><p>Capability</p><ul><li>Ensure new employees are properly inducted and supported to quickly become productive.</li><li>Develop succession plans and retention strategies for key talent and positions.</li><li>Formulate and implement performance management plans to improve performance or assist with exits from the organization.</li><li>Liaise with the Group Training Department to ensure delivery of appropriate training initiatives.</li><li>Identify and address training needs for key high-potential staff.</li></ul><p> </p><p>Commercial</p><ul><li>Act as a trusted business partner and coach to senior line management.</li><li>Consult and support line managers across the business units.</li><li>Measure and improve employee engagement within the business units.</li><li>Advise and mentor management and HR team on people-related issues.</li><li>Facilitate change and transition as a change agent for the organization.</li></ul><p> </p><p>Workforce Optimisation</p><ul><li>Advise and support the creation and management of a lean, multi-skilled workforce.</li><li>Facilitate the implementation of business structure reorganization for efficiency.</li><li>Communicate organizational messages and monitor feedback within business units.</li><li>Ensure compliance with localization policy and targets.</li></ul><p> </p><p>Financial</p><ul><li>Provide regular financial reporting of employee costs to line management.</li><li>Conduct annual manpower budgeting exercises accurately and efficiently.</li><li>Create, manage, and obtain approval for the HR Department budget.</li><li>Ensure HR Team adherence to business financial systems and processes.</li></ul><p> </p><p>People Management and Development</p><ul><li>Prepare action plans for individuals and teams for sales leads and prospects.</li><li>Provide timely performance feedback to senior management.</li><li>Lead a culturally diverse team of sales staff with effective leadership.</li><li>Ensure competent staff selection and ongoing motivation, training, and development.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Change Management expertise.</li><li>Strong organizational and performance management skills.</li><li>Proficient in analytical skills and financial modeling.</li><li>Excellent communication and problem-solving skills.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Human Resource, Psychology, or Business Management Degree.</li><li>CIPD qualification desirable.</li><li>Minimum five years HR Generalist experience.</li><li>Previous experience as a HR Business Partner.</li></ul><p><br></p></div>
<p>Role & responsibilities catering supervisor in industrial catering oversees daily large-scale food production, staff management, and safety compliance for factory canteens, corporate cafeterias, or remote work sites</p><p><strong>Desired Candidate Profile</strong></p><p>Preferred candidate profile</p>
<ul>
<li>Assign daily duties: Create shift rosters, manage attendance, and assign tasks to kitchen and dining area workers.</li>
<li>Train employees: Teach staff proper food handling, safe equipment operation, and company policies.</li>
<li>Monitor performance: Supervise the team during peak service hours to maintain fast and polite service</li>
<li>Enforce safety rules: Ensure all staff wear proper uniforms, hairnets, and personal protective equipment (PPE).</li>
<li>Maintain sanitation logs: Record daily refrigerator, freezer, and cooking temperatures.</li>
<li>Follow safety protocols: Implement Hazard Analysis Critical Control Point (HACCP) guidelines and local food hygiene laws.</li>
<li>Monitor stock levels: Check food supplies, utensils, and cleaning materials, and reorder items as needed.</li>
<li>Control waste: Track food spoilage and leftover rates to keep operations cost-effective.</li>
<li>Maintain records: Keep logs of deliveries, stock usage, and safety checks</li>
</ul>
<p><h4>Job summary</h4>
<p>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position works with the executive committee and property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service, and leadership skills. Conducts needs assessments, designs and develops training programs, and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.</li>
<li>OR</li>
<li>4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Managing and administering employee training</strong></p>
<ul>
<li>Coordinates property compliance training programs such as CPR, PAR, Business We Do, Harassment, Fire Safety, Food Handling, OSHA, etc.</li>
<li>Ensures participants receive the appropriate property and company orientation, understand program materials, and build relationships with property leadership team.</li>
<li>Promotes and informs employees about all training programs.</li>
<li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li>
<li>Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, and Management Development Program.</li>
<li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li>
<li>Ensures adult learning principles are incorporated into training programs.</li>
<li>Develops, implements, and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills).</li>
</ul>
<p><strong>Managing employee development programs</strong></p>
<ul>
<li>Provides additional training to participants to increase skills (e.g., HR skills).</li>
<li>Helps employees identify specific behaviors that will contribute to service excellence.</li>
<li>Oversees the Management Development Program.</li>
<li>Coaches managers to enhance own performance and to improve the performance of employees.</li>
<li>Develops specific training to improve service performance.</li>
<li>Works with leadership team to determine development needs of managers.</li>
<li>Designs, develops, and delivers a supervisory development program to build effective supervisory skills.</li>
<li>Drives brand values and philosophy in all training and development activities.</li>
</ul>
<p><strong>Developing training program plans</strong></p>
<ul>
<li>Develops and maintains an annual or quarterly training calendar.</li>
<li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li>
<li>Develops, implements, and maintains a property orientation program for employees to introduce the company and the culture.</li>
<li>Selects, trains, and develops an internal training cadre to support delivery of technical skills training programs.</li>
</ul>
<p><strong>Evaluating training program effectiveness</strong></p>
<ul>
<li>Aligns current training and development programs to effectively impact key business indicators.</li>
<li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.</li>
<li>Measures transfer of learning from training courses to the operation.</li>
<li>Tracks key business indicators (employee and guest satisfaction, retention, and financial results) to determine the effectiveness of current training and development programs.</li>
<li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Job summary</h4>
<p>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li>
<li>Or</li>
<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Ensuring culinary standards and responsibilities are met for restaurant</strong></p>
<ul>
<li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.</li>
<li>Supervises restaurant kitchen shift operations and ensures compliance with all food and beverage policies, standards and procedures.</li>
<li>Maintains food preparation handling and correct storage standards.</li>
<li>Recognizes superior quality products, presentations and flavor.</li>
<li>Plans and manages food quantities and plating requirements for the restaurant.</li>
<li>Communicates production needs to key personnel.</li>
<li>Assists in developing daily and seasonal menu items for the restaurant.</li>
<li>Ensures compliance with all applicable laws and regulations.</li>
<li>Follows proper handling and right temperature of all food products.</li>
<li>Estimates daily restaurant production needs.</li>
<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li>
<li>Checks the quality of raw and cooked food products to ensure that standards are met.</li>
<li>Determines how food should be presented and creates decorative food displays.</li>
</ul>
<p><strong>Leading kitchen team</strong></p>
<ul>
<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision making; demonstrates honesty and integrity; leads by example.</li>
<li>Leads shift teams while personally preparing food items and executing requests based on required specifications.</li>
<li>Supervises and manages restaurant kitchen employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among team members.</li>
<li>Serves as a role model to demonstrate appropriate behaviors.</li>
<li>Ensures and maintains the productivity level of employees.</li>
<li>Ensures employees are cross-trained to support successful daily operations.</li>
<li>Ensures employees understand expectations and parameters.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
</ul>
<p><strong>Establishing and maintaining restaurant kitchen goals</strong></p>
<ul>
<li>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.</li>
<li>Develops specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.</li>
<li>Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li>
<li>Effectively investigates, reports and follows-up on employee accidents.</li>
<li>Knows and implements company safety standards.</li>
</ul>
<p><strong>Ensuring exceptional customer service</strong></p>
<ul>
<li>Provides services that are above and beyond for customer satisfaction and retention.</li>
<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li>
<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Sets a positive example for guest relations.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Handles guest problems and complaints.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li>
<li>Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</li>
<li>Manages employee progressive discipline procedures.</li>
<li>Participates in the employee performance appraisal process, providing feedback as needed.</li>
<li>Uses all available on the job training tools for employees.</li>
<li>Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</li>
</ul>
<p><strong>Additional responsibilities</strong></p>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Attends and participates in all pertinent meetings.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>
<p><h4>Description</h4>
<p><strong>The opportunity</strong><br>
A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. This is a build-stage organisation growing to approximately fifty people over its first two years, and it needs someone to build and run the entire corporate infrastructure from the ground up.</p>
<p>We are hiring a Head of Corporate Services to own premises, HR, finance back-office, corporate IT, travel, and governance administration as a single integrated function. This is not a supervisory role over a team of specialists. It is a working post: the person we are looking for remains personally involved in the work, makes the decisions, and is accountable for the outcomes regardless of whether they are delivered through direct staff or outsourced providers.</p>
<h4>What the role covers</h4>
<ul>
<li>Sourcing, negotiating, and managing the company's office lease and fit-out; ongoing facilities management and physical security</li>
<li>Payroll, benefits, leave, expense systems, and visa and immigration administration for all staff and dependants</li>
<li>Drafting and enforcing the employee handbook and HR policies; compliance with Omani Labour Law and Omanisation requirements</li>
<li>Selecting and managing external accountants, auditors, and tax advisors; bookkeeping, accounts payable, accounts receivable, and cash management; establishing and managing banking relationships</li>
<li>Corporate IT: end-user devices, M365 administration, identity management, IT support, and cybersecurity for corporate systems</li>
<li>Owning the corporate travel policy; managing the travel agency and duty-of-care arrangements for travelling staff</li>
<li>Maintaining statutory records and registers; coordinating board and committee meetings; filing statutory returns; managing the corporate insurance programme</li>
<li>Maintaining the master vendor and contract register; negotiating, renewing, and terminating corporate service contracts</li>
</ul>
<h4>Requirements</h4>
<p><strong>Who we are looking for</strong><br>
At least 10 years in corporate services, operations, or general management roles, with at least five years at senior level. A demonstrable track record of leading a small, multi-disciplinary corporate function, not solely managing large departments staffed by specialists. Proven experience either establishing a regulated financial entity in Oman or the GCC, or leading the corporate function of an existing regulated entity of comparable size. Working knowledge of Omani Labour Law, immigration procedures, and corporate regulations. Demonstrated capability across multiple disciplines concurrently: premises, HR, finance, IT, and governance. Fluent in Arabic and English, written and spoken.</p>
<p>Experience in a financial market infrastructure, bank, or other regulated financial services entity is an advantage. So is familiarity with the IFC Oman regulatory framework and prior experience in a start-up or greenfield environment.</p>
<h4>What this is</h4>
<p>On day one, the office does not exist, the payroll has not been run, the banking has not been established, and the IT has not been deployed. Within twelve months, all of it needs to be running to the standard of an international regulated institution. The person who takes this role will have built it. If that is the kind of challenge you are looking for, and you have the breadth of experience to deliver it, this is worth a conversation.</p></p><p></p>