Factory Jobs

<p><h4>Overview of the role</h4> <p>To lead and manage service operations for consumer electronics and air conditioning products by ensuring timely service delivery, high quality standards, effective team performance, and compliance with company processes related to service, spare parts, stock, finance, reporting, and the achievement of revenue and collection targets as assigned from time to time.</p> <h4>What you will do</h4> <p><strong>Description of accountability:</strong></p> <h4>Service operations</h4> <ul> <li>Achievement of revenue and collection target related to assigned portfolio and profit centre.</li> <li>Ensure timely allocation and effective distribution of service calls among team members to maximize productivity and meet service level agreements (SLAs).</li> <li>Coordinate closely with customers, technicians, resellers, dealers, and internal teams to attend and resolve complaints within the prescribed turnaround time.</li> <li>Monitor job progress and proactively update customers and relevant stakeholders on status and expected closure.</li> <li>Ensure proper job closure and timely billing in SAP immediately upon completion of service calls.</li> <li>Maintain clear and professional communication through SAP, emails, and internal coordination.</li> </ul> <h4>Quality & performance management</h4> <ul> <li>Ensure all service jobs are completed with the highest quality standards, aiming for zero repeat complaints.</li> <li>Identify, raise and discuss epidemic or recurring failures with principles and line managers and support root cause analysis.</li> <li>Monitor individual technician performance and motivate team members to improve efficiency, skill levels, and accountability.</li> <li>Guide team members to take on higher responsibilities through coaching, mentoring, and on-the-job support.</li> <li>Recommend and coordinate technical and soft-skill training programs based on performance gaps.</li> <li>Obtain periodic feedback from customers and end users regarding work carried out and ensure corrective actions are implemented where required.</li> </ul> <h4>Spare parts management</h4> <ul> <li>Raise spare parts requests promptly and ensure timely issuance to technicians to avoid service delays.</li> <li>Track pending parts and regularly review status with the parts team for follow-up and availability.</li> <li>Ensure defective parts are returned to the store within three days of repair completion.</li> <li>Maintain weekly review of pending and returned parts with the team.</li> <li>Escalate spare parts pending beyond seven days to superiors for intervention.</li> </ul> <h4>Reporting & documentation</h4> <ul> <li>Review all pending service calls on a regular basis and take corrective action where required.</li> <li>Prepare and submit weekly service and performance reports to the line manager.</li> <li>Conduct weekly performance discussions with team members, share feedback and provide support to improve individual and overall team performance.</li> <li>Ensure accuracy and completeness of job cards, claim data, call reports and supporting documentation.</li> </ul> <h4>Technical report (TR) & warranty management</h4> <ul> <li>Ensure timely submission of TR-recommended job cards within seven days from job completion.</li> <li>Forward documents for scrap processing on a monthly basis.</li> <li>Regularly clear open orders, STOs and pending warranty-related transactions in SAP.</li> <li>Coordinate closely with warranty claims and technical teams to avoid delays or rejections.</li> </ul> <h4>Stock management</h4> <ul> <li>Conduct periodic stock counts to ensure accuracy and system alignment.</li> <li>Ensure proper stock upkeep, segregation and control in line with company policies.</li> <li>Identify and process slow-moving, second sale and scrap stock for timely clearance.</li> <li>Maintain accurate stock records in SAP and address discrepancies immediately.</li> </ul> <h4>Finance & commercial coordination</h4> <ul> <li>Ensure credit approvals are obtained for all non-cash jobs prior to service execution.</li> <li>Ensure timely preparation and submission of service estimates.</li> <li>Follow up on payments and collections from out-of-warranty customers.</li> <li>Escalate overdue payments to management.</li> <li>Coordinate with finance team using SAP reports and email communication to ensure financial compliance.</li> <li>Ensure timely preparation of debit notes for principal claims and follow up with principals for settlement.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong service operations and team management skills.</li> <li>Customer-focused approach with quality orientation.</li> <li>Good working knowledge of SAP and service management systems.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Diploma or bachelor’s degree in electronics, electrical or related field.</li> <li>7 to 10 years of experience in after-sales service operations.</li> <li>Minimum 2 to 3 years in a supervisory or team leadership role.</li> <li>Experience in consumer electronics and/or air conditioning service operations.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage Laboratory QA/QC; maintain ISO 15189/CAP/JCI standards; documentation; audits; corrective actions; quality monitoring. Quality oversight of laboratory operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Male Lab Quality Officer Leading Medical Centre Group Muscat, Oman Bachelor in Medical Laboratory Science / Biotechnology / Microbiology Minimum 3 years QA/QC As applicable 7 AM to 4 PM RO PHONE_NUMBER Accomadation -Yes Transportation - Yes As per company policy As per Oman Labour Law As per company policy</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform brickwork, blockwork, plastering, and other masonry-related activities. Read and interpret construction drawings and specifications. Ensure work is completed according to quality and safety standards. Handle masonry tools and equipment efficiently. Coordinate with supervisors and other construction team members.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 3 years of experience as a Mason. Hands-on experience in brickwork, blockwork, and plastering. Ability to understand and work from construction drawings. Gulf experience will be preferred. Physically fit and capable of working on construction sites.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Receptionist is responsible to manage the reception as the first point of contact for the office and provide business operations, administrative support to the FM team s goal to deliver the FM services as per agreement. Assist Staff/Guests needs, and requirements related to facilities and other services being provided as part of the scope. Supports the FM team to successfully deliver the FM services at the site as per agreement.</p><p>Key Responsibilities</p><ul><li>Ensure the Reception is covered without fail during working hours</li><li>Provide Superior Customer Service in all areas &amp; aspects and actively assist to ensure compliance of the Reception SLA s.</li><li>Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.</li><li>Maintain the record of all files and documents and monitor and maintain office supplies inventory.</li><li>Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&amp;S and first aid.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or general education degree (GED) and a minimum of two years of related experience and/or training. Proficient computer skills, Knowledgeable in SAP, FMP, Lenel System Experience in FM corporate environment. Customer service skills. Administration skills. Ability to work well under pressure.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Primary SEN teacher needed in Oman The SEN role is new and will be mainly in the primary with a learning needs/difficulties focus (the Ministry has finally approved a SEN dept for us, so we are now staffing it). The school is seeking qualified and experienced teachers to deliver high-quality education within a British/Cambridge-based curriculum. The role involves supporting students’ academic achievement while promoting creativity, critical thinking, and global citizenship. Package • A very generous tax free salary - OMR1200-`1600 per annum • Sole occupancy furnished accommodation • Local medical insurance (for whole family) • Annual flight allowance (for employee only) • End of service gratuity AND a lifestyle that guarantees a very low cost of living, high saving potential, and an array of relaxing beach activities, mountain adventures and desert escapades. This is a great place for fishing and diving fanatics! Requirements • Bachelor’s degree in Education or relevant subject • Recognized teaching qualification (e.g., PGCE, QTS) • Minimum 3–5 years teaching experience (often required) • Experience with Cambridge or British curriculum preferred • Strong classroom management and communication skills • Many roles require prior experience in UK or international schools and may not accept newly qualified teachers and must be Arabic-speaking candidate. Located in Oman, this small and growing international school caters for Omani students, with some western expatriates, from Reception to Grade 12, offering an adapted version of the National Curriculum of England and Wales. Sur is the second wealthiest city in Oman and it has a population of around 120,000 inhabitants. The old town and neighborhood of Al-Ayjah are a delight due to its magnificent coastal panoramas. Sur also serves as a convenient base for beauty spots around Tiwi and the turtle reserve at Ras Al Jinz. It is approximately 180kms SE of the capital city, Muscat, and is an easy drive on a separated dual carriage expressway.</span> </div>

<p><h4>Position objective:</h4> <p>The sales associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the store manager or assistant store manager.</p> <h4>Key responsibility:</h4> <p><strong>Customer service:</strong><br> Greet customers and assist them in selecting products that meet their needs.<br> Convert window shoppers into buyers through proactive engagement.<br> Promote the company's loyalty program to encourage repeat sales.<br> Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).<br> Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.<br> Educate customers on product features, benefits, materials, and care instructions.</p> <p><strong>Grooming / attitude / knowledge:</strong><br> Always present a well-groomed and professional appearance.<br> Be flexible and available to work extended hours during peak sales periods.<br> Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.</p> <p><strong>Merchandising:</strong><br> Ensure products are displayed in an attractive manner according to store layout standards.<br> Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.<br> Record and maintain accurate inventory records for incoming and outgoing stock.<br> Upsell and cross-sell products to increase sales opportunities.<br> Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.</p> <p><strong>Process:</strong><br> Efficiently operate the point of sale (POS) system for billing and transactions.<br> Balance the cash till at the start and end of shifts.<br> Accurately process payments through cash, credit cards, vouchers, or automatic debits.<br> Issue receipts, refunds, and change to customers correctly.<br> Maintain vigilance regarding store security and ensure all loss prevention policies are followed.<br> Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.</p> <h4>Desired qualification:</h4> <p>The ideal sales associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience. Previous experience in a sales role is preferred.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for: GL monitoring, controls, substantiation and reconciliation Compliance with Oman VAT Law Finance Project support role Finance strategy enabler Others Principal Accountabilities: o Support in the implementation of Projects, Automations and Process enhancements under the finance department domain o Act as single point of contact for Strategic initiatives related to finance department and as an enabler for supporting the initiatives of other departments of the bank o Ensure accounting policies and procedures are fully documented and updater o Monitoring Banks General ledger,Substantiation,Reconciliation and controls over balances and GL parameterization. This will include among other things balance proofing, overdue analysis ageing, cleanup of balances,documentation, follow up and issue resolution, system parametrization review and control, presentation deck preparation etc. o Ensuring timely and accurate circulation of internal MIS decks on Other assets, Other Liabilities, routing accounts, control and suspense accounts o Address and resolve queries from auditors, management and other business departments. Provide support for preparation of statutory accounts and interim accounts VAT compliance Comply with the regulatory requirements related to the VAT law, such as: Preparation of Monthly/Quarterly control reports Reconciliation of VAT and General ledger balances across multiple systems Preparation and submission of monthly / quarterly VAT returns Computation of Input Tax Credit ratio Payment of VAT liability to Tax authorities Passing of relevant VAT related accounting entries Respond to VAT related queries from businesses, compliance, auditors, Tax authorities, etc. Documentation and record management: Coordinate VAT Audits and handle Adhoc queries from Tax authorities Provide full support on other AdHoc requirements related to the profile Support in internal back up and succession planning for finance units Personnel Specifications: Bachelor Accounting, Finance and Chartered Accountant Experience in banking / financial services industry Good managerial and functional skills Strong in Excel, Power point, and other IT tool skills</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor Accounting, Finance and Chartered Accountant Experience in banking / financial services industry Good managerial and functional skills Strong in Excel, Power point, and other IT tool skills</p><p></p></section>

<p>This position is responsible for overseeing all activities related to the implementation of the department s plans and programs, as well as monitoring the achievements of the set objectives and operational work plans.</p><p>The position holder reports to the Director General of the Public Debt Management Unit.</p><ul><li>Develops public debt management strategies and submits proposals and recommendations to the relevant authorities.</li><li>Integrates financial risk modeling of the debt portfolio into the macroeconomic development strategy and takes necessary measures to mitigate financial risks that may affect the public debt portfolio, in coordination with relevant divisions within the Ministry and the Central Bank of Oman.</li><li>Prepares proposals related to public debt policy (domestic or external loans obtained by the State) and works on their development in light of international, regional, and local financial, economic, and credit developments, in coordination with the Central Bank of Oman and other relevant entities.</li><li>Provides opinions to relevant government entities regarding financing needs from domestic and external loans.</li><li>The position holder is subject to the general supervision of the Director General of the Public Debt Management Unit.</li><li>Developing debt management strategies and submitting related proposals and recommendations to the relevant authorities.</li><li>Including financial risk modeling of the debt portfolio into the macroeconomic development strategy, and taking the necessary measures to mitigate financial risks that may face the public debt portfolio, in coordination with the relevant divisions within the Ministry and the Central Bank of Oman.</li><li>Preparing proposals related to public debt policy (domestic or foreign loans obtained by the state), and working to develop them in light of international, regional, and local financial, economic, and credit developments, in coordination with the Central Bank of Oman and other relevant authorities.</li><li>Developing proposals to enhance public debt policy in light of international, regional, and local financial, economic, and credit developments, in coordination with the Central Bank of Oman and other relevant entities.</li><li>Providing opinions to the relevant government entities regarding financing requirements from domestic or foreign loans.</li><li>Supervising the preparation of the necessary research and studies on public debt and its cost, as well as early repayment requests, in accordance with the issued directives in this regard.</li><li>Following up the preparation of an annual assessment of external financing and undertaking the necessary adjustments, if required.</li><li>Preparing the annual estimates of loans included as financing sources in the annual general budget draft, including determining instalments, returns, and other payable charges for inclusion in the draft.</li><li>Taking the necessary actions to enforce claims on the assets of borrowing entities in cases where the amounts due to the government are not fully repaid in accordance with the loan agreement and within the specified deadlines.</li><li>Performing any other similar duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Finance, Accounting, or any other relevant field</li><li>Preferable ACCA, CFA, CMA, CPA, FMVA, FRM</li><li>11 to 13 years of related work experience</li><li>Fluency in Arabic</li><li>Fluency in English</li><li>Proficiency in MS Office is must</li><li>Experience with business related software is desirable</li></ul>

<p><h4>Facilities maintenance clerk</h4> <p>The facilities maintenance clerk performs all technical support, administrative tasks and duties as required supporting the operations of the Amentum facilities maintenance staff. Responsible for PSO headquarters and GPMS sites' facilities special initiatives and preventive maintenance program, implementation of computerized maintenance management system (CMMS) and coordinating activities. Manages scheduling and tracking of work orders from initiation through completion. Updates, reviews, annotates and files all related historical records and assists facilities maintenance staff in submission of required reports. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Creates manual historical records for facilities maintenance assets that are subject to periodic maintenance.</li> <li>Keeps facility maintenance record binders and electronic records up to date from various sources of information.</li> <li>Assists in annual updating the real property listing for assigned site.</li> <li>Keeps a technical library on facility maintenance and fixed equipment up to date.</li> <li>Inputs equipment data and updates maintenance details in the computerized maintenance management system (when applicable).</li> <li>Logs all scheduled and unscheduled work orders for the facilities maintenance team.</li> <li>Receives and passes all completed work orders to the superintendent/supervisor for document review.</li> <li>Prepares and submits a listing of completed and outstanding work orders to the superintendent/supervisor monthly.</li> <li>Prepares facilities maintenance related briefings and reports.</li> <li>Establishes a filing system for all office documents, files and project books concerning facilities maintenance.</li> <li>Accompanies facilities maintenance staff on field and site visits, as necessary.</li> <li>Performs other duties as assigned.</li> <li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Must have excellent organizational skills and be able to understand, speak, read and write English at an intermediate level.</li> <li>Must be proficient in the use of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs.</li> <li>Must have technical background to receive AutoCAD and CMMS (similar to Maximo) training if not currently qualified.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>May be required to operate material handling equipment.</li> <li>High school diploma or equivalent required.</li> <li>Three years' experience in performing administrative tasks required.</li> <li>May be exposed to extreme noise from operating equipment.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li> <li>Must be able to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <p>Technical training in the use of computers to include administrative management software preferred.</p></p><p></p>

<p><h4>About our client</h4> <p>An established organisation undergoing a significant data and AI transformation. The business works closely with senior leadership to embed advanced analytics into core decision-making.</p> <h4>Job description</h4> <p>Identify, define, and prioritise AI and analytics use cases with the business.<br> Translate business problems into structured analytics and AI designs.<br> Define ROI, value cases, and success metrics for AI initiatives.<br> Design data marts, datasets, and schemas for Cloudera consumption.<br> Guide and mentor junior analytics teams and AI developers.</p> <h4>The successful applicant</h4> <p><strong>Bachelor's degree</strong> in computer science, data science, engineering, or related field (master's preferred).<br> At least 8 years' experience in data analytics, AI, or advanced analytics roles.<br> Proven ability to define AI use cases, ROI, and implementation frameworks.</p> <h4>What's on offer</h4> <p>High-visibility role shaping enterprise AI and analytics strategy.<br> Direct exposure to senior leadership and transformation programmes.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>An internship is your opportunity to understand how we work and whether our culture is right for you. It's also your chance to show us that you have the right skills and attitude to succeed here. Our internships are paid positions, and last between a few months to a whole year-offering opportunities to use what you've learned at university on real projects.</p><br><p>We offer two different internships in Operations. If you're applying for a Field Engineer internship, you must have completed your second year of an undergraduate degree in engineering or a relevant science. If you're applying for a Field Specialist internship, you must be working towards a two-year technical diploma or associate degree.</p><br><p>SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><ul><li>Monitor and improve Rider Performance and Compliance.</li><li>Lead Rider Recruitment for the allocated zones.</li><li>Lead the team to complete Ad-hoc tasks and projects.</li><li>Lead a Team of Rider Coordinators and/or Rider Captains.</li><li>Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items.</li><li>Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level.</li><li>Manage rider rooster with proper allocation of shifts/breaks/off-days etc.</li><li>Supervises rider onboarding and training schedule with Rider Trainer and RiderSupervisor.</li><li>Inventory management and usage compliance of Rider equipment.</li><li>Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed.</li><li>Groom rider quality (behavior, appearance, professionalism, presentational etc).</li><li>Setting up a performance improvement plan to improve performance of low performing riders.</li><li>Reduce rider complaints originating from customers.</li><li>Monitor riders performance on individual level and responsible for coaching/warning riders.</li><li>Audits fleet appearance &amp; rider behavior via on ground visits.</li></ul><br>What you need to be successful<br><ul><li>Bachelor's Degree</li><li>2+ years of experience in food/grocery tech industry is highly preferred</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</li><li>Strong communication skills, both written and verbal.</li><li>Influencer and negotiation with good public speaking and presentation skills</li><li>People management skills: Experience in managing a bigger group of people</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an Accounting Officer to own the day-to-day financial records of the company: general ledger, monthly close, management accounts inputs, audit preparation, and tax compliance.</p> <p>What the role covers</p> <ul> <li>Maintaining the general ledger and chart of accounts; posting journal entries and reconciling all balance sheet accounts</li> <li>Running the monthly close process in conjunction with the external accountants</li> <li>Maintaining the fixed asset register and depreciation calculations</li> <li>Producing inputs to the monthly management accounts, including variance analysis against budget</li> <li>Preparing audit working papers and supporting schedules; liaising with external auditors during the annual audit</li> <li>Supporting the preparation of corporate tax and VAT returns and maintaining the records to support them</li> <li>Applying internal financial controls and escalating weaknesses to the Head of Corporate Services</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <p>Qualified or part-qualified accountant (ACCA, ACA, CPA, or equivalent), or at least seven years of accounting experience with a strong technical foundation. Demonstrated experience operating a general ledger and managing the monthly close. Working knowledge of IFRS. Familiarity with Omani VAT and corporate tax. Fluent in English; working Arabic preferred.</p> <p>Experience in a regulated financial services entity or a greenfield environment is an advantage.</p> <p>What this is</p> <p>The financial records of this institution are being established from scratch. The person in this role will set the standard for how they are maintained. If that appeals and you have the technical grounding to back it up, this is worth a conversation.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<p>JOB SUMMARY Entry level management position that is responsible for the daily operations in the Bar/Lounge. Position directs, trains and assists employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p><p>CORE WORK ACTIVITIES Supporting Management of Bar Activities and Upkeep Ensures high quality products and presentations. Supervises daily shift operations. Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory. Maintains food handling, sanitation and cleanliness standards. Operates all department equipment as necessary. Assists floor staff during busy periods. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Reports malfunctions in department equipment.</p><p>Ensuring Bar Team Delivers Exceptional Customer Service Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Observes service behaviors of employees. Empowers employees to provide excellent customer service within guidelines.</p><p>Modeling and Holding Bar Team Accountable to High Standards of Work Supervises Bar/Lounge in compliance with all local, state and Federal beverage and liquor laws. Trains staff on cash handling and credit policies and procedures. Trains staff on liquor control policies and procedures. Supervises adherence to all liquor control policies and procedures. Ensures compliance with all Bar/Lounge policies, standards, and procedures. Maintains standards for bartender and cocktail service. Supervises adherence to all cash handling and credit policies and procedures.</p><p>Facilitating the Performance of the Bar Team Ensures all employees have proper supplies, equipment and uniforms. Helps train employees in safety procedures. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches employees regarding performance on an on-going basis.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1. Qualification: Postgraduate Diploma or Master's Degree in Nursing or Midwifery.</p><p>2. Specialization: Health Professions Education Adult Health Nursing Advanced Practice Nursing Pediatric Nursing Community Health Nursing Midwifery Mental Health Nursing Oncology Nursing</p><p>3. At least two years of clinical experience in the field of specialization.</p><p>4. Candidates should not have stopped working more than two years prior to applying for the position.</p><p>5. Teaching experience is preferable.</p><p>6. Holds a valid Omani nursing license exam or at least has passed the Omani Nursing Classification Exam.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Postgraduate Diploma or Master's Degree in Nursing or Midwifery.</li><li>Specialization: Health Professions Education, Adult Health Nursing, Advanced Practice Nursing, Pediatric Nursing, Community Health Nursing, Midwifery, Mental Health Nursing, Oncology Nursing.</li><li>At least two years of clinical experience in the field of specialization.</li><li>Candidates should not have stopped working more than two years prior to applying for the position.</li><li>Teaching experience is preferable.</li><li>Holds a valid Omani nursing license exam or at least has passed the Omani Nursing Classification Exam.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Your opportunity now exists to be part of a network of mystery shoppers with Tadr! If you have an eye for detail and enjoy evaluating experiences in various locations, this role is suitable for you. Specific visits will be conducted, service stages monitored, and observations recorded through a clear and user-friendly system.</p><p>Work is flexible, remuneration is competitive, and the experience is enjoyable, making it an excellent choice for those seeking additional income with complete freedom in selecting visits.</p><p><br></p><p>Requirements include:</p><ol><li>Strong attention to detail.</li><li>Ability to evaluate experiences objectively.</li><li>Skill in writing clear and organized observations.</li><li>Adherence to instructions and the type of visit required.</li><li>Ability to manage time and execute the visit at the specified time.</li><li>Basic communication skills.</li><li>Familiarity with using smartphones and applications.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li><i>Communication Skills:</i> Ability to communicate effectively with others, whether in writing or verbally, to ensure understanding of observations and reports.</li><li><i>Flexibility:</i> Ability to adapt to different work environments and handle changing situations.</li><li><i>Confidentiality:</i> Commitment to maintaining the confidentiality of information and not disclosing identity as a mystery shopper.</li></ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are hiring experienced Plumbers for a reputed project in Oman. The ideal candidate should have hands-on experience in plumbing installation, maintenance, and repair works. Candidates must be familiar with plumbing and drainage systems and be able to read plumbing drawings. Gulf experience will be an added advantage.</p><p>Key Responsibilities</p><ul><li>Install, repair, and maintain plumbing systems, fixtures, and pipelines.</li><li>Perform installation and maintenance of water supply and drainage systems.</li><li>Read and interpret plumbing drawings and technical specifications.</li><li>Inspect plumbing systems and identify faults or leakages.</li><li>Ensure proper fitting of pipes, valves, and sanitary fixtures.</li><li>Carry out preventive and corrective maintenance activities.</li><li>Follow safety regulations and company quality standards.</li><li>Coordinate with supervisors and site teams for smooth project execution.</li></ul><p>Salary: 30000 INR Per Month</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 3 years of experience as a Plumber.</p><p>Good knowledge of plumbing, piping, and drainage systems.</p><p>Ability to read and understand plumbing drawings.</p><p>Experience in construction, MEP, maintenance, or infrastructure projects.</p><p>Gulf experience preferred.</p><p>Physically fit and able to work at project sites.</p><p>Walk in Interview Details: Bihar - Patna West Bengal - Beharampur Odisha - Bhubaneshwar Telangana - Hyderabad</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are hiring experienced Plumbers for a reputed project in Oman. The ideal candidate should have hands-on experience in plumbing installation, maintenance, and repair works. Candidates must be familiar with plumbing and drainage systems and be able to read plumbing drawings. Gulf experience will be an added advantage.</p><p><strong>Key Responsibilities</strong></p><ul><li>Install, repair, and maintain plumbing systems, fixtures, and pipelines.</li><li>Perform installation and maintenance of water supply and drainage systems.</li><li>Read and interpret plumbing drawings and technical specifications.</li><li>Inspect plumbing systems and identify faults or leakages.</li><li>Ensure proper fitting of pipes, valves, and sanitary fixtures.</li><li>Carry out preventive and corrective maintenance activities.</li><li>Follow safety regulations and company quality standards.</li><li>Coordinate with supervisors and site teams for smooth project execution.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 3 years of experience as a Plumber. Good knowledge of plumbing, piping, and drainage systems. Ability to read and understand plumbing drawings. Experience in construction, MEP, maintenance, or infrastructure projects. Gulf experience preferred. Physically fit and able to work at project sites.</p><p>Walk in Interview Details: Bihar - Patna West Bengal - Beharampur Odisha - Bhubaneshwar Telangana - Hyderabad</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our client is a leading large-scale project company in the field of contracting and construction. We are seeking a highly seasoned and strategic Finance Manager to oversee financial operations for major infrastructure and construction developments out of our Muscat office.</p><p>The Main Tasks</p><p>Project Financial Control: Oversee project cost controls, cash flow forecasting, and budget variance analyses specifically tailored for large-scale construction milestones.</p><p>Strategic Reporting: Prepare and present comprehensive monthly, quarterly, and annual financial statements directly to the GM and Group CFO.</p><p>GCC Compliance &amp; Treasury: Ensure complete adherence to Oman and wider GCC financial regulations, tax requirements, and standard IFRS accounting practices.</p><p>Working Capital Management: Manage liquidity, cash flow allocation, and coordinate closely with commercial teams on subcontractor payments and client invoicing.</p><p>Banking &amp; Financial Relations: Maintain and manage corporate banking relationships to secure project financing, performance bonds, and letters of credit.</p><p>Risk Management &amp; Internal Audit: Implement stringent internal control systems to mitigate financial risks across active project sites.</p><p>Team Leadership: Lead and mentor the local finance and accounting team to optimize daily transactional workflows.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Minimum BA in Finance or Accounting.</p><p>Experience: 12 plus years of total experience, with proven tenure as a Finance Manager specifically within the contracting and construction field. Preferred exposure to at least one GCC country market.</p><p>Languages: Native or fluent Arabic speaker with a good command of the English language.</p><p></p></section>