Embedded Systems Engineer Jobs - muscat Oman

<p><h4>Description</h4> <p>We are offering a summer internship program in support & implementation for undergraduates and fresh graduates. This internship provides hands-on experience in IT support, system monitoring, and basic troubleshooting, with a focus on learning and development in a professional environment. Interns will assist in supporting systems, working with internal teams, and helping resolve basic technical issues.</p> <p>Interns who demonstrate exceptional performance, technical proficiency, and dedication throughout the program will be considered for a full-time position.</p> <h4>Responsibilities</h4> <ul> <li>Assist in providing basic technical support for internal systems and applications.</li> <li>Help monitor systems and report issues to senior team members.</li> <li>Support troubleshooting of simple software and system issues.</li> <li>Document incidents and updates using internal tools.</li> <li>Coordinate with the technical team when escalation is needed.</li> <li>Learn and follow support processes and best practices.</li> <li>Maintain confidentiality of company and client information.</li> <li>Contribute to team tasks and ongoing projects.</li> </ul> <h4>Requirements</h4> <ul> <li>Undergraduates and fresh graduates (up to 1 year of experience).</li> <li>Bachelor’s degree in computer science, information systems, or any related field.</li> <li>Basic understanding of IT concepts (operating systems, databases, networking).</li> <li>Familiarity with:</li> <ul> <li>Windows or Linux operating systems.</li> <li>Databases (SQL).</li> <li>Application servers (e.g., Apache Tomcat).</li> <li>Basic exposure to tools like Docker or simple server environments.</li> </ul> <li>Willingness to learn new technologies and tools.</li> <li>Good communication skills (Arabic & English).</li> <li>Team player with a positive attitude.</li> <li>Ability to follow instructions and learn quickly.</li> </ul></p><p></p>

<p>LOGISTICS MANAGER HEALTHCARE SECTOR Job Summary We are seeking an experienced and highly organized Logistics Manager to oversee tender management, import order processing, supply chain coordination, and logistics operations within the healthcare sector. The role will involve managing healthcare products and supplies for both government and private-sector customers, including coordination with government entities, principal companies, suppliers, freight forwarders, logistics providers, finance teams, and internal departments. The successful candidate will be responsible for ensuring the smooth and timely execution of tenders, purchase orders, imports, deliveries, and supply operations while maintaining compliance with contractual, regulatory, and documentation requirements.</p><p>Key Responsibilities</p><p>Tender Management</p><ul><li>Monitor tender portals, newspapers, and relevant sources to identify business opportunities from entities including SQU, Oman Tender Board, Ministry of Health (MOH), Royal Hospital, SQCCC, Ministry of Agriculture and Fisheries, and Ministry of Education.</li><li>Coordinate regular visits to relevant government institutions to review newly announced tenders and procurement opportunities.</li><li>Coordinate tender participation inquiries with principal companies suppliers.</li><li>Obtain quotations, technical information, product specifications, and supporting documentation from suppliers and principal companies.</li><li>Analyze historical tender data, awarded contracts, market pricing, and pricing trends.</li><li>Develop competitive pricing strategies in coordination with principal companies and internal stakeholders.</li><li>Prepare and coordinate technical and commercial bid proposals.</li><li>Compile, review, and submit complete tender documentation in accordance with tender requirements.</li><li>Ensure compliance with tender specifications, submission requirements, deadlines, and contractual conditions.</li><li>Prepare customized quotations and commercial proposals for private-sector customers.</li><li>Verify pricing, product specifications, availability, and delivery commitments prior to submission.</li><li>Coordinate the processing of Bid Bonds and Performance Bonds with the relevant departments and financial institutions.</li><li>Coordinate with the Finance Department regarding pricing, cost analysis, financial clarifications, and tender-related requirements.</li><li>Supervise and support the smooth execution of tender awards and subsequent supply operations.</li></ul><p>Import &amp; Order Management</p><ul><li>Review and process Local Purchase Orders (LPOs) received from government and private-sector customers.</li><li>Generate sales orders in the ERP system and establish appropriate delivery schedules.</li><li>Maintain accurate Excel-based delivery schedules for parallel tracking and monitoring of orders.</li><li>Maintain monthly order follow-up, tracking, and reminder systems.</li><li>Manage orders with principal companies and suppliers from order placement through final delivery.</li><li>Track project timelines, order status, shipment progress, and delivery milestones.</li><li>Maintain accurate and up-to-date records of projects, tenders, purchase orders, shipments, and deliveries.</li><li>Coordinate shipments with principal companies, freight forwarders, customs clearance agents, and logistics providers.</li><li>Oversee the complete order fulfillment process, from order placement until receipt at the company warehouse or delivery to the customer.</li><li>Handle tender, logistics, import, and supply-related correspondence with customers, suppliers, principal companies, and service providers.</li><li>Coordinate government delivery planning with the NP Stores and relevant internal departments.</li><li>Ensure timely delivery and compliance with contractual obligations and agreed delivery schedules.</li><li>Proactively identify and minimize supply chain delays through effective planning, coordination, and follow-up.</li><li>Ensure compliance with local regulations, import requirements, customs procedures, and documentation standards.</li></ul><p>Departmental Supervision &amp; Coordination</p><ul><li>Supervise overall tender, import, order management, and logistics operations within the department.</li><li>Coordinate effectively with Sales, Finance, Stores, Regulatory Affairs, and other relevant departments.</li><li>Monitor operational performance and ensure timely completion of assigned tasks.</li><li>Develop efficient systems for tender tracking, order follow-up, delivery monitoring, and supplier coordination.</li><li>Identify operational risks and implement corrective actions to improve efficiency and service delivery.</li><li>Maintain professional relationships with government entities, private healthcare customers, suppliers, principal companies, and logistics partners.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Logistics, Supply Chain Management, Business Administration, Healthcare Management, or a related field.</li><li>Minimum 10 years of relevant experience in logistics, tender management, import operations, supply chain, or order management.</li><li>Experience in the healthcare, pharmaceutical, medical equipment, or medical supplies sector is highly preferred.</li><li>Proven experience dealing with government tenders and private-sector customers in Oman.</li><li>Strong knowledge of import procedures, shipping documentation, customs requirements, and supply chain operations.</li><li>Experience working with ERP systems and advanced knowledge of Microsoft Excel.</li><li>Strong analytical, negotiation, coordination, and problem-solving skills.</li><li>Excellent communication and follow-up skills.</li><li>Ability to manage multiple tenders, orders, shipments, and deadlines simultaneously.</li><li>Preferred Skills: Government tender and procurement experience. Experience dealing with healthcare institutions and government entities. Knowledge of medical products, pharmaceuticals, or healthcare supplies. Strong supplier and principal-company relationship management skills. Excellent written and verbal communication skills in English. Arabic language skills are an advantage. Strong attention to detail and ability to work under pressure.</li><li>Key Competencies: Tender &amp; Contract Management, Import &amp; Logistics Operations, Supply Chain Coordination, Government Procurement, Order Fulfillment, Supplier &amp; Principal Management, Pricing &amp; Cost Analysis, Negotiation Skills, ERP &amp; Microsoft Excel, Planning &amp; Organization, Compliance &amp; Documentation, Leadership &amp; Team Coordination.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p> </p> <p>Responsible for supporting software quality assurance activities throughout the Software Development Life Cycle (SDLC). The role assists in testing, validating, and verifying banking applications and technology solutions to ensure compliance with business requirements, functional specifications, and quality standards.</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <ol> <li>Participate in software quality assurance activities throughout the Software Development Life Cycle (SDLC).</li> <li>Assist in preparing and maintaining test plans, test scenarios, test cases, and test execution documentation.</li> <li>Review business requirements, functional specifications, and user stories to understand testing requirements and ensure adequate test coverage.</li> <li>Execute functional, integration, system, regression, smoke, and User Acceptance Testing (UAT).</li> <li>Prepare and maintain test data required for testing activities.</li> <li>Record, track, and verify defects identified during testing cycles and support defect resolution activities.</li> <li>Perform API testing using approved testing tools such as Postman or similar platforms.</li> <li>Support database validation and data integrity testing activities using SQL queries.</li> <li>Participate in validating banking processes, digital channels, payment services, customer onboarding, account management, and related business functions.</li> <li>Assist in test automation activities and maintenance of automated test scripts where applicable.</li> <li>Support system deployment validation and post-implementation testing activities.</li> <li>Maintain testing evidence, reports, and quality assurance documentation.</li> <li>Participate in quality reviews and ensure compliance with established testing standards and procedures.</li> <li>Collaborate with developers, business users, vendors, and project teams to support successful solution delivery.</li> <li>Contribute to continuous improvement initiatives related to testing processes, quality assurance practices, and automation.</li> <li>Prepare testing progress updates and contribute to test summary and quality reports.</li> <li>The job holder may be required to undertake additional responsibilities depending on Management and Business requirements.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p>1. Internal</p> <p> </p> <p> Head of SME</p> <p> </p> <p> Section Head Client Relationship (Head Office)</p> <p> </p> <p> SME Client Relationship, Risk, Operations, Credit Administration and other functions as required</p> <p> </p> <p> Branch Manager and Branch Operations teams</p> <p> </p> <p>2. External</p> <p> SME clients and other external stakeholders as required.</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> Bachelor s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related field.</p> <p>Experience:</p> <p> Minimum 1 year and up to 3 years of experience in Software Quality Assurance, Software Testing, Information Technology, Banking Systems, or a related field.</p> <p> </p> <p> Experience in testing banking applications, digital channels, payment systems, or financial applications is preferred.</p> <p> </p> <p> Familiarity with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p> <p> </p> <p> Internship, project-based, or hands-on experience in Quality Assurance within banking or financial services environments will be considered an advantage. Fresh graduates with relevant internship, academic project, or practical training experience may be considered.</p> <p> </p> <p> Exposure to banking systems or financial services is an advantage. Fresh graduates with relevant internships or project experience may be considered.</p> <p> </p> <p>Special Skills &amp; Knowledge:</p> <p> </p> <p> Basic understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p> <p> </p> <p> Knowledge of software testing methodologies and defect management processes.</p> <p> </p> <p> Familiarity with test management and defect tracking tools such as Jira or Azure DevOps.</p> <p> </p> <p> Basic knowledge of API testing using Postman or similar tools.</p> <p> </p> <p> Basic SQL knowledge for database validation and testing.</p> <p> </p> <p> Familiarity with automation testing concepts and tools is an advantage.</p> <p> </p> <p> Understanding of Agile and Scrum methodologies is preferred.</p> <p> </p> <p> Knowledge of banking applications and digital channels is an advantage.</p> <p> </p> <p>KEY COMPETENCIES</p> <p> </p> <p> As specified in Job Competency Profile</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB DESCRIPTION Pharmaceutical Distribution Company</p><p>JOB PURPOSE The accountant is responsible for managing and maintaining accurate financial records for the company's pharmaceutical distribution operations. This role ensures full compliance with applicable accounting standards, tax regulations, and internal financial controls, while supporting management with timely and reliable financial information to support sound business decision-making.</p><p>KEY RESPONSIBILITIES</p><p>1. Financial Accounting &amp; Reporting</p><ul><li>Maintain the general ledger, journal entries, and trial balances accurately and on time.</li><li>Prepare monthly, quarterly, and annual financial statements (income statement, balance sheet, cash flow statement).</li><li>Perform bank reconciliations and inter-company reconciliations on a regular basis.</li><li>Ensure all financial transactions are recorded in compliance with IFRS and local accounting standards.</li></ul><p>2. Inventory &amp; Cost Accounting</p><ul><li>Monitor and reconcile pharmaceutical inventory valuations using FIFO or AVCO methods.</li><li>Track and report cost of goods sold (COGS) for all distributed products.</li><li>Investigate and resolve discrepancies between physical stock counts and system records.</li><li>Process financial write-offs for expired, damaged, recalled, or returned pharmaceutical products in accordance with regulatory requirements.</li></ul><p>3. Accounts Payable &amp; Receivable</p><ul><li>Process and verify supplier invoices from pharmaceutical manufacturers, logistics providers, and service vendors.</li><li>Manage customer credit terms, collections, and accounts receivable aging reports (pharmacies, hospitals, clinics).</li><li>Reconcile customer account statements and resolve billing disputes or discrepancies.</li><li>Issue credit notes for product returns, recalls, or pricing adjustments.</li></ul><p>4. Tax &amp; Regulatory Compliance</p><ul><li>Prepare and submit VAT returns accurately and within statutory deadlines.</li><li>Calculate withholding tax obligations and ensure timely submission to tax authorities.</li><li>Maintain financial records to meet the requirements of external auditors and regulatory inspections.</li><li>Ensure compliance with all financial obligations imposed by pharmaceutical regulatory authorities.</li></ul><p>5. Budgeting &amp; Financial Planning</p><ul><li>Support the preparation of the annual budget and financial forecasts.</li><li>Monitor actual expenditure against budget and prepare variance analysis reports.</li><li>Provide financial analysis and insights to support management decisions on procurement, pricing, and distribution.</li></ul><p>6. Internal Controls &amp; Audit</p><ul><li>Implement and monitor internal financial controls over transactions, approvals, and payments.</li><li>Prepare supporting documentation and schedules for internal and external audits.</li><li>Identify and report financial risks related to procurement, distribution, and customer credit exposure.</li><li>Ensure proper authorization levels are maintained for all payments and purchase orders.</li></ul><p>7. Payroll &amp; HR Financial Support</p><ul><li>Process monthly payroll including salaries, allowances, deductions, and end-of-service benefits.</li><li>Maintain accurate employee financial records and ensure compliance with labour law financial requirements.</li></ul><p>8. Systems &amp; Management Reporting</p><ul><li>Operate and maintain ERP/accounting systems (e.g., SAP, Oracle, Microsoft Dynamics).</li><li>Generate financial reports, dashboards, and KPI tracking relevant to distribution operations.</li><li>Coordinate with the warehouse, procurement, and logistics teams to ensure financial data accuracy.</li></ul><p>WORKING CONDITIONS Standard office hours with flexibility required during month-end, quarter-end, and audit periods. Based at the company's head office with occasional visits to distribution centres or warehouses. Subject to applicable employment regulations and company policies.</p><p>** This Job Description is subject to periodic review and may be amended to reflect business requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education : Bachelor's Degree in Accounting, Finance, or related field</li><li>Professional Certification: CPA, ACCA, CMA, or equivalent (preferred)</li><li>Experience : Minimum 3 5 years in accounting, preferably in pharma or FMCG distribution</li><li>Accounting Standards: Solid knowledge of IFRS and local GAAP</li><li>Systems Proficiency : in ERP systems and Microsoft Excel</li><li>Industry Knowledge: Understanding of pharmaceutical supply chain and controlled substance regulations</li><li>Language : English required; Arabic is an advantage</li></ul><p>KEY COMPETENCIES</p><ul><li>Technical Competencies: Behavioural Competencies</li><li>Financial reporting &amp; analysis: Attention to detail and accuracy</li><li>Cost and inventory accounting: Integrity and professional ethics</li><li>Tax compliance (VAT, WHT): Strong analytical and problem-solving skills</li><li>Audit preparation and support: Ability to meet deadlines under pressure</li><li>ERP / accounting software: Effective communication and teamwork</li><li>Budget preparation and control: Proactive and self-motivated approach</li></ul><p></p></section>

<p>Provide technical support to staff and students, ensuring timely resolution of IT issues. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, projectors, and other IT equipment. Install, update, and maintain operating systems, software applications, and educational platforms. Support and maintain wired and wireless network infrastructure to ensure reliable connectivity. Provide technical support for Learning Management Systems (LMS) and other school information systems. Maintain computer laboratories, interactive displays, smart boards, and audiovisual equipment. Assist in implementing data backup, cybersecurity, and information security procedures. Monitor IT systems, diagnose hardware and software issues, and perform preventive maintenance. Manage user accounts, passwords, and access permissions in accordance with school policies. Maintain accurate documentation of technical issues, maintenance activities, and IT inventory. Coordinate with external vendors and service providers for equipment maintenance and technical support. Support the implementation of new technologies and IT projects across the school. Ensure compliance with school policies, safeguarding requirements, health and safety regulations, and IT security standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional IT certifications are preferred.</li><li>A valid IELTS certificate with an overall band score of at least 6.0 is required.</li><li>A minimum of three (3) years of experience in Information Technology and technical support.</li><li>Experience in troubleshooting and maintaining computers, printers, networks, and IT equipment.</li><li>Experience working in an educational institution or international school is preferred.</li><li>Excellent English communication skills, both written and spoken.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Experience in computer hardware and software installation, configuration, and troubleshooting.</li><li>Good understanding of networking concepts, including LAN/WAN, switches, routers, and wireless access points.</li><li>Knowledge of Microsoft 365 and Google Workspace administration.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Good organizational and time management skills.</li><li>Ability to work independently and collaboratively within a multicultural environment.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>EMPLOYEE JOB DESCRIPTION</p><p>JOB PURPOSE: To lead the day-to-day activities of the general ledger accounting of ADC such as controlling and organizing the staff, maintaining GL master and trial balances, accounting and reconciliation of all accruals, etc. in order to ensure they are reported on time, with high accuracy, in accordance with accounting standards, ADC s accounting policies and procedures, regulatory requirements and any other relevant accounting principles and practices.</p><p>KEY ACCOUNTABILITIES:</p><p>Description</p><p>Supervision of Subordinates</p><p>Organise and supervise the activities and work of subordinates to ensure that all work in general ledger accounting is carried out in an efficient manner which is consistent with operating policies and procedures. Provide on-the-job training and constructive feedback to subordinates to support their overall development.</p><p>Accounting General Ledger</p><p>Control all general ledger accounts including GL master, trial balances, foreign currency position, inter-accounts, GL rejected transactions and work in progress to ensure matching of total debits and credits. Monitor opening, closing and reconciliation of general ledger accounts to substantiate and ensure that account balances are correct and complete. Oversee and ensure that all accounting entries are posted to the correct account, are conducted in a timely manner and are accurate to facilitate good accounting practices. Plan and maintain ADC s/DDC General Ledger structure to display efficiently the financial information and current balances in key functions. Ensure compliance with local taxation law and regulations</p><p>Accounting System</p><p>Oversee and manage the Computerized Accounting System s opening/closing periods to ensure that all the transactions have been recorded timely, accurately and as per established standards</p><p>Financial Reporting</p><p>Manage and review the preparation of periodic ledger accounting and ensure that financial accounting transactions are accurately and properly reflected in the accounting books in accordance with accounting standards, ADC accounting policies and procedures, regulatory requirements, and any other relevant accounting principles and practices</p><p>Reconciliation</p><p>Lead the development and review of financial statements, management accounts, Balance Sheet reconciliation (including Bank Reconciliations), audit schedules related to GL, etc. on a regular basis to ensure that all payments and accounts are matched and reconciled regularly and to ensure an updated general ledger Prepare draft financial statements for ADC as standalone and consolidated Identify and highlight gaps in the reconciliation of bank statements to ensure corrective actions are taken on time</p><p>Collaboration</p><p>Liaise with the Internal and External Auditors in relation to reconciliation and general ledger compliance matters to ensure timely implementation of all audit recommendations related to compliance Collaborate and follow up on payroll related reconciliations with Pay Roll Officer, Accounting and HR Department to ensure that the payroll is maintained and modified on time Coordinate with AR, AP, Treasury and Fixed assets Section Heads for reconciliation to ensure a complete and accurate report is generated.</p><p>Continuous Improvement</p><p>Motivate subordinates and contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering leading practices, improvement of processes and productivity improvement</p><p>Policies, Systems, Processes &amp; Procedures</p><p>Implement approved finance departmental policies, processes and procedures, provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner</p><p>Quality, Health, Safety, &amp; Environment</p><p>Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls in all general ledger accounting activities to guarantee employee safety, compliance, delivery of high-quality products/ service and a responsible environmental attitude</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>QUALIFICATIONS, EXPERIENCE &amp; SKILLS:</p><p>Minimum Qualifications: Bachelor s degree in commerce/ accounting or equivalent, with a relevant professional qualification (e.g. CA/ACCA)</p><p>Minimum Experience: 6 years of relevant experience in accounting or similar work.</p><p>Skills Knowledge on General Accounting Practices and Procedures and fiscal management Understanding of the standards of a strong internal control structure and system Knowledge on computerized accounting packages and its relationships to other integrated systems Ability to interpret, apply and explain complex laws, codes, regulations and ordinances Analytical thinking skills Attention to detail</p><p></p></section>

<p>Job title Expert SAP Technical -Security Grade Stream People &amp; Technology Function Corporate IDS Location Oman -Muscat Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Manager SAP Technical Direct reports 0 Job purpose Leads the design, governance, and administration of SAP Technical Security to ensure the confidentiality, integrity, and availability of SAP systems and data. The role provides expert support for SAP Access Control through the SAP GRC suite, advises both business and SAP technical teams on best practice security models, and develops strong access and compliance controls across all SAP landscapes. It safeguards the organization from internal and external threats, ensures alignment with regulatory and corporate requirements, and promotes a culture of security awareness across the enterprise.</p><p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Main tasks and responsibilities</p><ul><li>Develop and maintain SAP security policies, standards, and guidelines aligned with best practices, regulatory requirements, and corporate governance.</li><li>Design and implement role-based access control (RBAC), authorization concepts, and segregation of duties (SoD) frameworks to ensure least privilege access.</li><li>Architect and design SAP security solutions that meet OQ GRC requirements.</li><li>Implement and maintain security controls within S/4HANA, BW/BI, SAP SCM, SAP BTP and Business Objects.</li><li>Work directly with business users to establish security controls that support compliance while enabling business operations.</li><li>Provide expert-level operational support for SAP production security incidents, enhancements, role design, authorization errors, user administration, and SAP GRC system management.</li><li>Monitor and self-assign incoming SAP security and user administration tickets, ensuring timely and accurate resolution.</li><li>Manage user provisioning, role assignments, and access requests using SAP Identity Management (IDM), SAP Access Control (GRC), and relevant IAM tools.</li><li>Conduct periodic user access reviews, access certifications, and compliance assessments to ensure adherence to policies and regulations.</li><li>Collaborate with the Cybersecurity/SOC team to review SAP related SIEM alerts, security events, and audit logs, providing SAP expertise during investigations</li><li>Investigate security incidents, perform root cause analysis, and coordinate resolution with IT Security, SAP Basis, and business stakeholders.</li><li>Conduct regular security audits , assessments, and compliance reviews to validate the effectiveness of SAP controls and recommend remediation actions.</li><li>Prepare documentation and evidence for internal and external audits, ensuring compliance with requirements such as GDPR and SOX.</li><li>Perform vulnerability assessments, security scans, and penetration tests on SAP systems to identify and remediate weaknesses.</li><li>Coordinate the deployment of SAP security patches, notes, and corrections to maintain system integrity.</li><li>Deliver SAP security awareness training for users, administrators, and stakeholders to strengthen the organization s security culture.</li><li>Develop security procedures, guidelines, and training materials tailored to different user roles and business processes.</li></ul><p>Key interactions</p><ul><li>Internal: People &amp; Technology &amp; Corporate IDS</li><li>External: 3rd party Contractors, Vendors &amp; Suppliers</li></ul><p>Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A minimum of a Bachelor's degree IT or related disciplines.</li><li>Certification in SAP security (e.g., SAP Certified Technology Associate - Security with SAP NetWeaver), is a plus.</li><li>SAP Basis Certified, SAP GRC Certified and relevant cloud/security certifications are a plus.</li><li>Excellent knowledge of written, read, and spoken English (required)</li><li>A minimum of 8-10 years of experience in SAP security roles, with expertise in SAP security architecture, user management, access controls, and compliance.</li><li>Experience with security standards, frameworks, and regulations such as ISO 27001, NIST Cybersecurity Framework, GDPR, and SOX.</li><li>Experience in leading teams of SAP Security and SAP GRC Resources</li><li>Experience in implementing SAP Basis and Security Modules.</li><li>Experience in project managing SAP Security implementations across S/4HANA, BW/BI, and Fiori landscapes.</li><li>Excellent critical thinking skills, with the ability to analyze complex security issues, assess risks, and propose effective solutions.</li><li>Effective communication, collaboration, and stakeholder management skills, with the ability to interact effectively with technical teams, business users, and audit teams.</li><li>Analytical skills.</li><li>Planning skills.</li><li>Forward thinking.</li><li>Strong presentation skills.</li><li>Business Results Orientation.</li><li>Prioritization skills.</li><li>Computer Literacy including MS Office.</li><li>Advanced SAP software knowledge and a full understanding of security roles related to SAP user profiles is an advantage.</li><li>Strong knowledge of SAP security technologies and tools, including SAP IDM, SAP GRC, SAP SIEM, and SAP Security Notes.</li><li>Understanding of coding languages (SAP ABAB ABAP, SAP Fiori, Java, JavaScript).</li><li>Familiarity with integration middleware, ETL platforms, mobility solutions, and cloud-based services</li><li>Strong understanding of O&amp;G ERP business process.</li><li>Understanding of audit and business controls functions and its related SAP Security.</li><li>Project Management.</li></ul>

<p>Job title Expert SAP Technical -Security Grade Stream People &amp; Technology Function Corporate IDS Location Oman -Muscat Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Manager SAP Technical Direct reports 0 Job purpose Leads the design, governance, and administration of SAP Technical Security to ensure the confidentiality, integrity, and availability of SAP systems and data. The role provides expert support for SAP Access Control through the SAP GRC suite, advises both business and SAP technical teams on best practice security models, and develops strong access and compliance controls across all SAP landscapes. It safeguards the organization from internal and external threats, ensures alignment with regulatory and corporate requirements, and promotes a culture of security awareness across the enterprise. The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives. Main tasks and responsResponsibilities</p><ul><li>Develop and maintain SAP security policies, standards, and guidelines aligned with best practices, regulatory requirements, and corporate governance.</li><li>Design and implement role-based access control (RBAC), authorization concepts, and segregation of duties (SoD) frameworks to ensure least privilege access.</li><li>Architect and design SAP security solutions that meet OQ GRC requirements.</li><li>Implement and maintain security controls within S/4HANA, BW/BI, SAP SCM, SAP BTP and Business Objects.</li><li>Work directly with business users to establish security controls that support compliance while enabling business operations.</li><li>Provide expert-level operational support for SAP production security incidents, enhancements, role design, authorization errors, user administration, and SAP GRC system management.</li><li>Monitor and self-assign incoming SAP security and user administration tickets, ensuring timely and accurate resolution.</li><li>Manage user provisioning, role assignments, and access requests using SAP Identity Management (IDM), SAP Access Control (GRC), and relevant IAM tools.</li><li>Conduct periodic user access reviews, access certifications, and compliance assessments to ensure adherence to policies and regulations.</li><li>Collaborate with the Cybersecurity/SOC team to review SAP related SIEM alerts, security events, and audit logs, providing SAP expertise during investigations</li><li>Investigate security incidents, perform root cause analysis, and coordinate resolution with IT Security, SAP Basis, and business stakeholders.</li><li>Conduct regular security audits , assessments, and compliance reviews to validate the effectiveness of SAP controls and recommend remediation actions.</li><li>Prepare documentation and evidence for internal and external audits, ensuring compliance with requirements such as GDPR and SOX.</li><li>Perform vulnerability assessments, security scans, and penetration tests on SAP systems to identify and remediate weaknesses.</li><li>Coordinate the deployment of SAP security patches, notes, and corrections to maintain system integrity.</li><li>Deliver SAP security awareness training for users, administrators, and stakeholders to strengthen the organization s security culture.</li><li>Develop security procedures, guidelines, and training materials tailored to different user roles and business processes.</li></ul><p>Key interactions</p><ul><li>Internal: People &amp; Technology &amp; Corporate IDS</li><li>External: 3rd party Contractors, Vendors &amp; Suppliers</li></ul><p>Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.</p><p><strong>Desired Candidate Profile</strong></p><p>A minimum of a Bachelor s degree IT or related disciplines. <br>Certification in SAP security (e.g., SAP Certified Technology Associate - Security with SAP NetWeaver), is a plus. <br>SAP Basis Certified, SAP GRC Certified and relevant cloud/security certifications are a plus. <br>Language Excellent knowledge of written, read, and spoken English (required)</p><p>Background and experience</p><p>Competencies and skills</p><ul><li>A minimum of 8-10 years of experience in SAP security roles, with expertise in SAP security architecture, user management, access controls, and compliance.</li><li>Experience with security standards, frameworks, and regulations such as ISO 27001, NIST Cybersecurity Framework, GDPR, and SOX.</li><li>Experience in leading teams of SAP Security and SAP GRC Resources</li><li>Experience in implementing SAP Basis and Security Modules.</li><li>Experience in project managing SAP Security implementations across S/4HANA, BW/BI, and Fiori landscapes.</li></ul><p>Soft:</p><ul><li>Excellent critical thinking skills, with the ability to analyze complex security issues, assess risks, and propose effective solutions.</li><li>Effective communication, collaboration, and stakeholder management skills, with the ability to interact effectively with technical teams, business users, and audit teams.</li><li>Analytical skills.</li><li>Planning skills.</li><li>Forward thinking.</li><li>Strong presentation skills.</li><li>Business Results Orientation.</li><li>Prioritization skills.</li></ul><p>Technical:</p><ul><li>Computer Literacy including MS Office.</li><li>Advanced SAP software knowledge and a full understanding of security roles related to SAP user profiles is an advantage.</li><li>Strong knowledge of SAP security technologies and tools, including SAP IDM, SAP GRC, SAP SIEM, and SAP Security Notes.</li><li>Understanding of coding languages (SAP ABAB ABAP, SAP Fiori, Java, JavaScript).</li><li>Familiarity with integration middleware, ETL platforms, mobility solutions, and cloud-based services</li><li>Strong understanding of O&amp;G ERP business process.</li><li>Understanding of audit and business controls functions and its related SAP Security.</li><li>Project Management.</li></ul>

<p>Job Description: Hands-on development on a live production SaaS platform. The role covers end-to-end feature delivery, API design, database schema, business logic, and the frontend built on top of it. The focus is backend, with full ownership of features from specification through to production. Responsibilities: Design, build and maintain REST APIs and backend services in production Design and evolve database schema — tables, constraints, indexes, migrations Develop frontend interfaces for delivered features (React / Next.js) Integrate third-party APIs and external services Write and review database migrations before they reach production Debug and resolve production issues Deploy, monitor and maintain delivered work Short release cycles, direct ownership of shipped features, and involvement across the full stack of the product.</p><p>• 2+ years building production backend systems — REST APIs, authentication, integrations, background jobs • Strong in at least one modern backend stack: Python, Node.js, Go, Java or similar • Solid relational database skills — schema design, constraints, indexes, migrations. Comfortable writing SQL, not only ORM calls • Frontend ability — React or a modern JavaScript framework, sufficient to build and ship user-facing features • Proven ownership of features from specification through to production • Clear written English • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience Preferred: • Python / FastAPI — the primary backend stack for this role • Next.js / React • PostgreSQL, and Supabase or another Postgres-based BaaS • Row-Level Security • Migration discipline (Alembic or equivalent) • Async programming • Third-party API integration under real constraints • Cloud deployment, monitoring and CI/CD Candidates who have moved into DevOps or platform engineering and no longer write application code daily, or who prefer backend-only roles with no frontend involvement, are unlikely to be a good match. Applicants should state in the first line of their application: the backend service they are most proud of — the stack used, what it did, and a repository link if public. Applications that do not include this will not be reviewed.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for: GL monitoring, controls, substantiation and reconciliation Compliance with Oman VAT Law Finance Project support role Finance strategy enabler Others Principal Accountabilities: o Support in the implementation of Projects, Automations and Process enhancements under the finance department domain o Act as single point of contact for Strategic initiatives related to finance department and as an enabler for supporting the initiatives of other departments of the bank o Ensure accounting policies and procedures are fully documented and updater o Monitoring Banks General ledger,Substantiation,Reconciliation and controls over balances and GL parameterization. This will include among other things balance proofing, overdue analysis ageing, cleanup of balances,documentation, follow up and issue resolution, system parametrization review and control, presentation deck preparation etc. o Ensuring timely and accurate circulation of internal MIS decks on Other assets, Other Liabilities, routing accounts, control and suspense accounts o Address and resolve queries from auditors, management and other business departments. Provide support for preparation of statutory accounts and interim accounts VAT compliance Comply with the regulatory requirements related to the VAT law, such as: Preparation of Monthly/Quarterly control reports Reconciliation of VAT and General ledger balances across multiple systems Preparation and submission of monthly / quarterly VAT returns Computation of Input Tax Credit ratio Payment of VAT liability to Tax authorities Passing of relevant VAT related accounting entries Respond to VAT related queries from businesses, compliance, auditors, Tax authorities, etc. Documentation and record management: Coordinate VAT Audits and handle Adhoc queries from Tax authorities Provide full support on other AdHoc requirements related to the profile Support in internal back up and succession planning for finance units Personnel Specifications: Bachelor Accounting, Finance and Chartered Accountant Experience in banking / financial services industry Good managerial and functional skills Strong in Excel, Power point, and other IT tool skills</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor Accounting, Finance and Chartered Accountant Experience in banking / financial services industry Good managerial and functional skills Strong in Excel, Power point, and other IT tool skills</p><p></p></section>

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide SAP-specific technical guidance and design assurance under the delegated authority of the SAP Technical Manager. The role acts as a Subject Matter Expert for SAP technical architecture, integration standards, clean-core alignment, security-by-design, and solution scalability across SAP landscapes. It contributes to technical standards and reference patterns, reviews SAP technical designs before implementation, and works closely with SAP Basis, Integration, Security/GRC, ABAP, and delivery teams to support SAP solutions that are secure, compliant, resilient, and aligned with OQ architecture principles and business priorities. The role provides SAP-specific technical design assurance within the SAP Technical domain and aligns with OQ architecture principles, target-state direction, and cross-platform standards. The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Main tasks and responsibilities</p><p>SAP System Architecture:</p><ul><li>Provide expert-level guidance and design assurance for SAP technical architecture, including SAP S/4HANA landscapes, technical components, integration touchpoints, and architecture principles, to support scalability, performance, reliability, resilience, and clean-core alignment.</li><li>Collaborate with SAP Basis, Integration, SAP Security/GRC, ABAP, infrastructure teams, SAP-managed service counterparts, and business stakeholders to review and align SAP technical architecture with business needs, approved standards, and OQ s SAP operating model.</li><li>Review SAP technical designs before build and provide recommendations through the Manager SAP Technical approval route to ensure alignment with approved architecture, security, compliance, integration, and governance standards.</li></ul><p>Application</p><ul><li>Provide expert SAP technical guidance and design assurance to support SAP solutions being designed, enhanced, and integrated in line with approved standards, business requirements, clean-core principles, and OQ s SAP operating model.</li><li>Review SAP technical specifications and solution designs before build to ensure alignment with architecture standards, extensibility patterns, interface requirements, security-by-design, and compliance expectations.</li><li>Provide technical guidance to demand, delivery, SAP Basis, Integration, SAP Security/GRC, ABAP, and business teams to ensure proposed SAP changes are technically feasible, scalable, supportable, and aligned with business priorities.</li><li>Promote SAP technical best practices, knowledge sharing, and design consistency across SAP application changes, enhancements, integrations, and technical solution decisions.</li><li>Identify SAP technical risks related to application changes and recommend mitigation actions covering integration impact, system compliance, security, performance, resilience, and operational supportability.</li></ul><p>SAP Development and Customization:</p><ul><li>Provide design assurance and technical input for SAP development and customization delivered by ABAP, Fiori/UI5, integration, vendor, and delivery teams.</li><li>Review custom development approaches for alignment with clean-core principles, approved extensibility patterns, coding standards, security expectations, upgrade impact, and operational supportability.</li><li>Provide technical oversight and quality assurance for custom development deliverables without owning ABAP, Fiori/UI5, or integration delivery execution.</li></ul><p>SAP Integration and Interface Management:</p><ul><li>Provide high-level SAP technical architecture input on integration and interface requirements to ensure alignment with approved SAP standards, business needs, security requirements, and OQ s SAP operating model.</li><li>Review SAP integration designs at architecture and risk level to identify key risks related to data flow, security, performance, resilience, monitoring, and operational supportability.</li><li>Coordinate with SAP Basis, Integration, SAP Security/GRC, ABAP, SAP-managed service counterparts, and vendors to support integration-related technical reviews and issue resolution.</li><li>Support the definition and improvement of SAP interface documentation, monitoring expectations, error-handling principles, and ownership clarity across integration touchpoints without replacing SAP Integration Expert ownership of detailed integration design and delivery.</li></ul><p>SAP Upgrade and Migration:</p><ul><li>Support SAP upgrades, release changes, and platform transitions by providing SAP technical governance input from planning and preparation through execution readiness and post-go-live stabilization.</li><li>Provide technical review of upgrade and migration impacts covering OQ-owned dependencies, interfaces, security, testing, business continuity, operational readiness, and SAP-managed service responsibility boundaries.</li><li>Coordinate with SAP Basis, SAP-managed service providers, project delivery, functional teams, integration, security, and business stakeholders to ensure technical risks and dependencies are identified, tracked, and addressed.</li></ul><p>SAP Performance Optimization:</p><ul><li>Identify performance bottlenecks and optimization opportunities within SAP systems by reviewing system metrics, technical patterns, workload trends, interface behaviour, and operational feedback.</li><li>Recommend and coordinate performance improvement actions with SAP Basis, SAP-managed service providers, infrastructure, integration, ABAP, functional, and vendor teams, within the applicable OQ and SAP responsibility boundaries.</li><li>Support review of performance testing and benchmarking outcomes to assess system performance, scalability, and reliability under different workloads and usage scenarios.</li></ul><p>SAP Security and Compliance:</p><ul><li>Collaborate with SAP Security/GRC, SAP Basis, Integration, ABAP, infrastructure, SAP-managed service counterparts, and vendors to review security-by-design requirements during SAP technical design and architecture review.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum Qualifications for this position are a bachelor s degree in IT or related disciplines.</li><li>Master s degree in relevant field.</li><li>Excellent knowledge of written, read, and spoken English (required).</li><li>A minimum of 8 10 years experience in SAP technical architecture or senior SAP technical roles, with exposure to standards, design review, and cross-team technical advisory activities.</li><li>Hands-on background in SAP technical roles, with expertise in SAP system architecture, integration architecture review, clean-core principles, and technical design assurance.</li><li>Experience with enterprise applications integrated with SAP, such as laboratory, environmental, operational, or other business systems used in OQ s landscape.</li><li>Experience in application development methodologies and integration techniques sufficient to review and govern designs without owning development or integration delivery.</li><li>Working experience in industries like Oil &amp; Gas, Energy and Utilities is preferable.</li><li>Experience reviewing or contributing to enterprise integration, APIs, and service-oriented architecture solutions.</li><li>Working knowledge of OQ s SAP-enabled Oil &amp; Gas business processes across relevant areas such as finance, procurement, maintenance, supply chain, projects, reporting, integrations, and asset operations.</li><li>Working knowledge of SAP S/4HANA, BW/BI, SAP GRC, Solution Manager, SAP BTP/CPI, SAP Cloud Connector, the SAP RISE operating model, SAP-managed service responsibilities, and related SAP technical components used across OQ s landscape.</li><li>Ability to assess SAP technical requirements in an Oil &amp; Gas operating context without assuming ownership of functional solution design, ABAP development, SAP Basis operations, SAP Security/GRC administration, or detailed integration delivery.</li><li>Strong stakeholder influence and collaboration skills, with the ability to guide technical teams and business stakeholders without direct reporting authority.</li><li>Strong analytical and problem-solving skills, with the ability to assess complex SAP technical designs, identify risks, and recommend practical improvements.</li><li>Clear communication and presentation skills, with the ability to explain SAP technical topics to technical, business, audit, and management stakeholders.</li><li>Good planning and prioritization skills, with the ability to balance business urgency, risk, compliance, technical impact, and operational stability.</li><li>Forward-thinking mindset, with the ability to promote continuous improvement, standardization, resilience, and future-ready SAP technical practices.</li><li>Strong accountability mindset and business results orientation, with focus on secure, compliant, supportable, and business-aligned SAP solutions.</li><li>Customer-focused approach, with the ability to maintain constructive relationships with internal teams, SAP, vendors, and business users.</li><li>Strong understanding of SAP technical architecture, SAP S/4HANA landscapes, the SAP RISE operating model, SAP-managed service responsibilities, and SAP technical components relevant to enterprise environments.</li><li>Working knowledge of SAP technologies such as ABAP, Fiori/UI5, integration tools, BW/BI, SAP Basis concepts, and cloud/private cloud services sufficient to review technical designs and identify key risks.</li><li>Ability to review SAP technical specifications, solution designs, and change proposals for alignment with clean-core principles, approved extensibility patterns, security-by-design, performance, resilience, and operational supportability.</li><li>Good understanding of SAP security and compliance concepts, including access governance, privileged access, technical/generic users, segregation of duties, logging, monitoring, auditability, and vulnerability remediation.</li><li>Practical understanding of SAP integration and interface concepts, including data flow, interface monitoring, error handling, security, and ownership clarity across integration touchpoints.</li><li>Ability to identify SAP technical risks and recommend practical mitigation actions covering integration impact, compliance, performance, resilience, and supportability.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide SAP-specific technical guidance and design assurance under the delegated authority of the SAP Technical Manager. The role acts as a Subject Matter Expert for SAP technical architecture, integration standards, clean-core alignment, security-by-design, and solution scalability across SAP landscapes. It contributes to technical standards and reference patterns, reviews SAP technical designs before implementation, and works closely with SAP Basis, Integration, Security/GRC, ABAP, and delivery teams to support SAP solutions that are secure, compliant, resilient, and aligned with OQ architecture principles and business priorities. The role provides SAP-specific technical design assurance within the SAP Technical domain and aligns with OQ architecture principles, target-state direction, and cross-platform standards.</p><p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main tasks and responsibilities</strong></p><p><strong>SAP System Architecture</strong></p><ul><li>Provide expert-level guidance and design assurance for SAP technical architecture, including SAP S/4HANA landscapes, technical components, integration touchpoints, and architecture principles, to support scalability, performance, reliability, resilience, and clean-core alignment.</li><li>Collaborate with SAP Basis, Integration, SAP Security/GRC, ABAP, infrastructure teams, SAP-managed service counterparts, and business stakeholders to review and align SAP technical architecture with business needs, approved standards, and OQ s SAP operating model.</li><li>Review SAP technical designs before build and provide recommendations through the Manager SAP Technical approval route to ensure alignment with approved architecture, security, compliance, integration, and governance standards.</li></ul><p><strong>Application</strong></p><ul><li>Provide expert SAP technical guidance and design assurance to support SAP solutions being designed, enhanced, and integrated in line with approved standards, business requirements, clean-core principles, and OQ s SAP operating model.</li><li>Review SAP technical specifications and solution designs before build to ensure alignment with architecture standards, extensibility patterns, interface requirements, security-by-design, and compliance expectations.</li><li>Provide technical guidance to demand, delivery, SAP Basis, Integration, SAP Security/GRC, ABAP, and business teams to ensure proposed SAP changes are technically feasible, scalable, supportable, and aligned with business priorities.</li><li>Promote SAP technical best practices, knowledge sharing, and design consistency across SAP application changes, enhancements, integrations, and technical solution decisions.</li><li>Identify SAP technical risks related to application changes and recommend mitigation actions covering integration impact, system compliance, security, performance, resilience, and operational supportability.</li></ul><p><strong>SAP Development and Customization</strong></p><ul><li>Provide design assurance and technical input for SAP development and customization delivered by ABAP, Fiori/UI5, integration, vendor, and delivery teams.</li><li>Review custom development approaches for alignment with clean-core principles, approved extensibility patterns, coding standards, security expectations, upgrade impact, and operational supportability.</li><li>Provide technical oversight and quality assurance for custom development deliverables without owning ABAP, Fiori/UI5, or integration delivery execution.</li></ul><p><strong>SAP Integration and Interface Management</strong></p><ul><li>Provide high-level SAP technical architecture input on integration and interface requirements to ensure alignment with approved SAP standards, business needs, security requirements, and OQ s SAP operating model.</li><li>Review SAP integration designs at architecture and risk level to identify key risks related to data flow, security, performance, resilience, monitoring, and operational supportability.</li><li>Coordinate with SAP Basis, Integration, SAP Security/GRC, ABAP, SAP-managed service counterparts, and vendors to support integration-related technical reviews and issue resolution.</li><li>Support the definition and improvement of SAP interface documentation, monitoring expectations, error-handling principles, and ownership clarity across integration touchpoints without replacing SAP Integration Expert ownership of detailed integration design and delivery.</li></ul><p><strong>SAP Upgrade and Migration</strong></p><ul><li>Support SAP upgrades, release changes, and platform transitions by providing SAP technical governance input from planning and preparation through execution readiness and post-go-live stabilization.</li><li>Provide technical review of upgrade and migration impacts covering OQ-owned dependencies, interfaces, security, testing, business continuity, operational readiness, and SAP-managed service responsibility boundaries.</li><li>Coordinate with SAP Basis, SAP-managed service providers, project delivery, functional teams, integration, security, and business stakeholders to ensure technical risks and dependencies are identified, tracked, and addressed.</li></ul><p><strong>SAP Performance Optimization</strong></p><ul><li>Identify performance bottlenecks and optimization opportunities within SAP systems by reviewing system metrics, technical patterns, workload trends, interface behaviour, and operational feedback.</li><li>Recommend and coordinate performance improvement actions with SAP Basis, SAP-managed service providers, infrastructure, integration, ABAP, functional, and vendor teams, within the applicable OQ and SAP responsibility boundaries.</li><li>Support review of performance testing and benchmarking outcomes to assess system performance, scalability, and reliability under different workloads and usage scenarios.</li></ul><p><strong>SAP Security and Compliance</strong></p><ul><li>Collaborate with SAP Security/GRC, SAP Basis, Integration, ABAP, infrastructure, SAP-managed service counterparts, and vendors to review security-by-design requirements during SAP technical design and architecture review.</li><li>Provide SAP technical input on access governance, privileged access, segregation of duties, logging, monitoring, auditability, vulnerability remediation, and compliance requirements in coordination with SAP Security/GRC control owners and without owning operational access administration.</li><li>Review SAP technical changes and solution designs to identify security, compliance, resilience, and operational risks before implementation into production environments.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum Qualifications for this position are a bachelor s degree in IT or related disciplines.</li><li>Master s degree in relevant field.</li><li>Excellent knowledge of written, read, and spoken English (required).</li><li>A minimum of 8 10 years experience in SAP technical architecture or senior SAP technical roles, with exposure to standards, design review, and cross-team technical advisory activities.</li><li>Hands-on background in SAP technical roles, with expertise in SAP system architecture, integration architecture review, clean-core principles, and technical design assurance.</li><li>Experience with enterprise applications integrated with SAP, such as laboratory, environmental, operational, or other business systems used in OQ s landscape.</li><li>Experience in application development methodologies and integration techniques sufficient to review and govern designs without owning development or integration delivery.</li><li>Working experience in industries like Oil &amp; Gas, Energy and Utilities is preferable.</li><li>Experience reviewing or contributing to enterprise integration, APIs, and service-oriented architecture solutions.</li><li>Working knowledge of OQ s SAP-enabled Oil &amp; Gas business processes across relevant areas such as finance, procurement, maintenance, supply chain, projects, reporting, integrations, and asset operations.</li><li>Working knowledge of SAP S/4HANA, BW/BI, SAP GRC, Solution Manager, SAP BTP/CPI, SAP Cloud Connector, the SAP RISE operating model, SAP-managed service responsibilities, and related SAP technical components used across OQ s landscape.</li><li>Ability to assess SAP technical requirements in an Oil &amp; Gas operating context without assuming ownership of functional solution design, ABAP development, SAP Basis operations, SAP Security/GRC administration, or detailed integration delivery.</li><li>Strong stakeholder influence and collaboration skills, with the ability to guide technical teams and business stakeholders without direct reporting authority.</li><li>Strong analytical and problem-solving skills, with the ability to assess complex SAP technical designs, identify risks, and recommend practical improvements.</li><li>Clear communication and presentation skills, with the ability to explain SAP technical topics to technical, business, audit, and management stakeholders.</li><li>Good planning and prioritization skills, with the ability to balance business urgency, risk, compliance, technical impact, and operational stability.</li><li>Forward-thinking mindset, with the ability to promote continuous improvement, standardization, resilience, and future-ready SAP technical practices.</li><li>Strong accountability mindset and business results orientation, with focus on secure, compliant, supportable, and business-aligned SAP solutions.</li><li>Customer-focused approach, with the ability to maintain constructive relationships with internal teams, SAP, vendors, and business users.</li><li>Strong understanding of SAP technical architecture, SAP S/4HANA landscapes, the SAP RISE operating model, SAP-managed service responsibilities, and SAP technical components relevant to enterprise environments.</li><li>Working knowledge of SAP technologies such as ABAP, Fiori/UI5, integration tools, BW/BI, SAP Basis concepts, and cloud/private cloud services sufficient to review technical designs and identify key risks.</li><li>Ability to review SAP technical specifications, solution designs, and change proposals for alignment with clean-core principles, approved extensibility patterns, security-by-design, performance, resilience, and operational supportability.</li><li>Good understanding of SAP security and compliance concepts, including access governance, privileged access, technical/generic users, segregation of duties, logging, monitoring, auditability, and vulnerability remediation.</li><li>Practical understanding of SAP integration and interface concepts, including data flow, interface monitoring, error handling, security, and ownership clarity across integration touchpoints.</li><li>Ability to identify SAP technical risks and recommend practical mitigation actions covering integration impact, compliance, performance, resilience, and supportability.</li></ul><p></p></section>

<p><h4>Overview of the role</h4> <p>The Sales Operations Manager – Multi brand will be responsible for providing operational leadership and support to the Automotive Sales Division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li><strong>Lead sales operations</strong> across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li><strong>Review sales performance</strong> monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li><strong>Drive continuous improvement</strong> across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li><strong>Monitor competitor activity</strong>, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li><strong>Engage with OEMs</strong> on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li><strong>Manage stock levels</strong> across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li><strong>Ensure customer satisfaction standards</strong> are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li><strong>Maintain compliance</strong> with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li><strong>Develop and lead a high-performance culture</strong> across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li><strong>Prepare and update reports and presentations</strong> for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li><strong>Strong leadership capability</strong> with experience managing large, diverse and multi-location sales teams.</li> <li><strong>10-15 years of experience</strong> within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li><strong>Strong customer focus</strong> with the ability to improve customer experience, CSI and NPS performance.</li> <li><strong>Commercially driven</strong> with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the Automotive Sales Division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li><strong>Proven experience</strong> managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li><strong>Strong understanding</strong> of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li><strong>Ability to lead independently</strong> with minimal supervision while motivating teams to deliver high standards of performance.</li> <li><strong>Customer-centric mindset</strong> with excellent customer handling and stakeholder engagement skills.</li> <li><strong>Strong communication, presentation and database management skills.</strong></li> <li><strong>Strong stakeholder management skills</strong> with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li><strong>Advanced MS Office skills</strong>, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li><strong>Knowledge of SAP S4HANA, Connect sales processes or similar CRM/database systems</strong> is preferred.</li> <li><strong>Excellent analytical and problem-solving skills</strong>, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an Omani Oracle Database Administrator (DBA) to join our team. As the DBA he will be responsible for system analysis, design, database development, and implementation based on business needs. The DBA will perform requirements analysis, full life-cycle development of server and client software, perform unit testing, and create documentation as well as will interpret project requirements and implement the database according to the business specifications.</p><p><strong>Duties and Responsibilities</strong></p><p>Operational:</p><ul><li>install, configure, and upgrade database software and systems.</li><li>Monitor database performance and optimize SQL queries for efficiency.</li><li>Manage database backups, ensuring successful and timely completion, and ensure recovery procedures are followed.</li><li>Manage user access, permissions, and security settings to maintain the confidentiality and integrity of data.</li><li>Perform database tuning and troubleshooting to optimize database performance.</li><li>Design and implement data backup and disaster recovery plans.</li><li>Perform database patch management to ensure systems are up to date.</li><li>Ensure the security of the databases and perform regular security audits.</li><li>Provide technical support for database-related incidents and resolve issues in a timely manner.</li><li>Maintain and enforce best practices for database management.</li><li>Regularly review and analyze database logs and performance metrics.</li><li>Provide recommendations for improving database processes, security, and operations.</li><li>Communicate with the finance team to get package for contracts renewal and Management and Reporting the contract for renewal</li><li>Working to set an annual plan for developing the database section.</li><li>Perform database migrations, upgrades, and data migration tasks.</li><li>Work with the development team to support new system and application implementations.</li><li>Maintain up-to-date documentation on database architecture, procedures, and best practices.</li></ul><p><strong>KEY INTERACTIONS</strong></p><ul><li>Internal: All internal department As part of day-to-day activities</li><li>External: External vendors and consultants As part of day-to-day activities</li><li>Level of external interaction: This position requires medium level of external interactions</li></ul><p><strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong></p><ul><li>Education: Bachelor s degree in relevant discipline.</li><li>Experience: 5 to 8 years of relevant experience</li><li>Special Skills &amp; Knowledge: In-depth knowledge of operating systems, server administration, storage technologies, and network protocols. Strong understanding of IT service management (ITSM) principles and methodologies (e.g., ITIL). Excellent problem-solving, analytical, and communication skills. Customer-centric approach with a commitment to delivering high-quality service. Ability to lead and motivate a team, fostering a collaborative work environment. Strong technical communication skills and a thorough understanding of database architecture</li><li>Business Understanding: This position requires a medium level of business understanding</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in relevant discipline.</li><li>Experience: 5 to 8 years of relevant experience</li><li>Special Skills &amp; Knowledge: In-depth knowledge of operating systems, server administration, storage technologies, and network protocols. Strong understanding of IT service management (ITSM) principles and methodologies (e.g., ITIL). Excellent problem-solving, analytical, and communication skills. Customer-centric approach with a commitment to delivering high-quality service. Ability to lead and motivate a team, fostering a collaborative work environment. Strong technical communication skills and a thorough understanding of database architecture</li><li>Business Understanding: This position requires a medium level of business understanding</li></ul><p></p></section>

<p>Lead and manage the team and activities for IT Operations at OQ8, under delegated authority from VP, IDS &amp; Facility as owner of IT Operations standards &amp; solutions for OQ8, through: </p><p>Lead the Help Desk and End User Support </p><p>Lead the IT Service Management </p><p>Lead the IT Infrastructure &amp; Cloud </p><p>Lead IT Back office &amp; Demand </p><p>Lead SAP support services </p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives. Main Accountabilities:</p><p>Manage day-to-day IT operation services </p><p>Ensure that transitioned services have been developed to meet Operational and Service Level Requirements </p><p>Monitor, measure, report and review current performance of services and components in the enterprise IDS environment and ensure IDS capacity meets business needs </p><p>Maintain a single source of consistent information on all IDS services delivered to the business Units / functions (active and dormant services) </p><p>Plan, direct and coordinate operations of the Service Desk and End User Support for OQ8 </p><p>Assess and evaluate change requests and ensure proposed changes are implemented with minimum disruption of services being delivered </p><p>Plan and oversee the successful roll-out of IDS service changes into the live environment </p><p>Ensure Configuration Items are identified, accounted, reported, verified and audited. </p><p>Manage and support live application &amp; database technical environment on a day-to-day basis </p><p>Implementation, operational management and ownership of all technical security areas </p><p>Enforce information security procedures &amp; compliance across IT systems &amp; services </p><p>Ensure that practices and procedures are in place to recover technology infrastructure in the event of a disaster </p><p>Oversee the successful roll-out of IT operations projects </p><p>Manage service providers and monitor SLA compliance to ensure effective service delivery and timely resolution of operational issues. </p><p>Prepare and present regular IDS performance reports covering service levels, incidents, capacity, risks, and improvement actions. </p><p>Manage IDS demand, portfolio planning, and technology roadmap execution in alignment with business priorities and enterprise architecture. </p><p>Oversee IDS back-office operations, budget management, procurement, contracts, and financial governance. </p><p>Oversaw daily SAP operations, addressing system issues promptly to minimize business disruption </p><p>Lead and govern SAP support services to ensure reliable, secure and business-aligned service delivery. </p><p>Key interactions </p><p>Internal: all OQ8 Functions </p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers Notable working conditions: office-based environment with intensive computer screen use and occasional visits to operational sites.</p><p><strong>Desired Candidate Profile</strong></p><p>Education requirements Bachelor s degree in IT, computer science, Engineering or relent field. Background and experience Competencies and skills </p><p>14 years of relevant experience </p><p>Experience in IT Operations (systems analysis, networks, Data Centre, IPT, MS, platforms, tools and technologies relevant to infrastructure development inclusive of 5 years experience in a similar IT environment within a large industrial organization, preferably in the Oil and Gas industry) </p><p>Experience of leading cross functional teams delivering IT service and managing IT service </p><p>Experience of working with multiple third-party vendors </p><p>Preferred certifications: Industry certification in IT infrastructure (e.g. CCNP, AWS, CompTIA, DCDC, MCSE, etc.), IT Service Management (e.g. ITIL, etc.) </p><p>Proven experience in managing SAP application support, IT service delivery, demand management, project portfolios, and vendor-managed services. </p><p>Strong experience in budgeting, procurement, contract management, and governance within a complex enterprise environment. </p><p>Exposure to SAP S/4HANA, SAP SuccessFactors, SAP Fiori, SAP BTP/CPI, and enterprise application ecosystems is highly desirable. </p><p>Soft &amp; Leadership: </p><p>People Leadership / People Management </p><p>Effective communication and interpersonal skills </p><p>A highly analytical and strategic thinker </p><p>Ability to manage and direct activities of others in a multi-project environment </p><p>Ability to build, maintain and extend relationships across the organization </p><p>A strong entrepreneurial flair and commercial acumen </p><p>Ability to perform business and process analysis </p><p>Understanding and experience in administration of large scale networks </p><p>Excellent problem-solving, Analytical and organisational skills </p><p>Technical: </p><p>Proficiency in M/S Office. </p><p>Projects management </p><p>QA / QC Knowledge. </p><p>Contract Administration (Development / Review). </p><p>Structured System Analysis, System Design </p><p>HP networks, Cisco networks. </p><p>Strong knowledge of Data Centre &amp; advanced technical infrastructure skills </p><p>Excellent Project management skills </p><p>Working knowledge of best practices in information technology management and ability to work to a high degree of accuracy </p><p>SAP AMS Vendor Management &amp; SLA Governance </p><p>Budget Planning, Financial Control &amp; Cost Management </p><p>Procurement, Contract &amp; Commercial Management </p><p>Demand Management &amp; Portfolio Governance </p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an IT Operations Officer to own the corporate IT environment: end-user devices, productivity systems, identity management, IT support, and corporate cybersecurity hygiene.</p> <p>This role covers corporate IT only. Production technology systems sit separately with the technology leadership team.</p> <h4>What the role covers</h4> <ul> <li>Procurement, configuration, and lifecycle management of laptops, peripherals, and mobile devices; maintaining the device inventory and asset register</li> <li>Administering the productivity suite (M365 or equivalent) including mailboxes, file storage, collaboration tools, and licensing</li> <li>Identity and access management: account provisioning, role-based access, multi-factor authentication, and the joiner-mover-leaver process</li> <li>First-line IT support for staff: incident triage, resolution, and escalation to the outsourced managed service provider where needed</li> <li>Applying cybersecurity policy to corporate systems: email security, endpoint protection, patching, and security awareness training</li> <li>Managing corporate IT vendor relationships, service contracts, and the IT contract register</li> </ul> <h4>Requirements</h4> <p>Who we are looking for</p> <ul> <li>At least five years in an IT operations, IT administration, or end-user computing role</li> <li>Demonstrated experience administering M365 or equivalent productivity suites</li> <li>Working knowledge of identity management, MDM, and endpoint security</li> <li>Fluent in English; working Arabic preferred</li> <li>Microsoft, CompTIA, or equivalent certifications are an advantage</li> <li>Familiarity with cybersecurity frameworks (NIST, ISO 27001) and prior experience in a small-firm or regulated environment is also advantageous</li> </ul> <h4>What this is</h4> <p>This is a founding-team role. The corporate IT environment is being built now, and the person in this role will set it up properly from the start. If you are self-sufficient, security-conscious, and want to own your environment rather than operate within one someone else built, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an IT Operations Officer to own the corporate IT environment: end-user devices, productivity systems, identity management, IT support, and corporate cybersecurity hygiene.</p> <p>This role covers corporate IT only. Production technology systems sit separately with the technology leadership team.</p> <h4>What the role covers</h4> <ul> <li>Procurement, configuration, and lifecycle management of laptops, peripherals, and mobile devices; maintaining the device inventory and asset register</li> <li>Administering the productivity suite (M365 or equivalent) including mailboxes, file storage, collaboration tools, and licensing</li> <li>Identity and access management: account provisioning, role-based access, multi-factor authentication, and the joiner-mover-leaver process</li> <li>First-line IT support for staff: incident triage, resolution, and escalation to the outsourced managed service provider where needed</li> <li>Applying cybersecurity policy to corporate systems: email security, endpoint protection, patching, and security awareness training</li> <li>Managing corporate IT vendor relationships, service contracts, and the IT contract register</li> </ul> <h4>Requirements</h4> <p>Who we are looking for</p> <ul> <li>At least five years in an IT operations, IT administration, or end-user computing role</li> <li>Demonstrated experience administering M365 or equivalent productivity suites</li> <li>Working knowledge of identity management, MDM, and endpoint security</li> <li>Fluent in English; working Arabic preferred</li> <li>Microsoft, CompTIA, or equivalent certifications are an advantage</li> <li>Familiarity with cybersecurity frameworks (NIST, ISO 27001) and prior experience in a small-firm or regulated environment is also advantageous</li> </ul> <h4>What this is</h4> <p>This is a founding-team role. The corporate IT environment is being built now, and the person in this role will set it up properly from the start. If you are self-sufficient, security-conscious, and want to own your environment rather than operate within one someone else built, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the design, analysis, optimization, and continuous improvement of end-to-end customer journeys across all customer segments and touchpoints. The role is responsible for identifying customer pain points, mapping customer interactions, improving service experiences, and driving customer-centric process enhancements that contribute to increased customer satisfaction, operational efficiency, and digital adoption</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Strategic:</p> <ol> <li>Support the implementation of the Bank s customer journey management framework and customer experience strategy.</li> <li>Participate in customer journey mapping initiatives across all customer segments, products, and services.</li> <li>Support the identification of strategic customer pain points and opportunities for journey enhancement.</li> <li>Contribute to customer-centric transformation initiatives aimed at improving customer satisfaction and operational efficiency.</li> <li>Benchmark customer journey management practices against industry best practices and leading financial institutions.</li> </ol> <p>Operational:</p> <ol> <li>Develop and maintain end-to-end customer journey maps covering customer interactions across physical, digital, and assisted channels.</li> <li>Analyze customer journeys to identify bottlenecks, service gaps, process inefficiencies, and customer effort drivers.</li> <li>Conduct customer journey workshops with business units and stakeholders to understand customer needs and expectations.</li> <li>Monitor journey performance metrics including turnaround times, customer effort scores, digital adoption rates, and customer satisfaction indicators.</li> <li>Work closely with Voice of Customer, Digital Experience, Contact Center, and Customer Complaints teams to identify opportunities for journey improvements.</li> <li>Support redesign initiatives aimed at simplifying customer processes and improving service delivery.</li> <li>Track and monitor implementation of customer journey improvement initiatives across business units.</li> <li>Prepare journey analytics reports, dashboards, presentations, and recommendations for management review.</li> <li>Support customer experience maturity assessments and journey governance activities.</li> <li>Collaborate with Digital Transformation and IT teams to ensure customer-centric design principles are embedded in digital solutions and platforms.</li> <li>Support process improvement initiatives that contribute to reducing turnaround times, improving service quality, and enhancing customer satisfaction.</li> <li>Maintain customer journey repositories, documentation, standards, and templates.</li> <li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li> </ol> <p>People:</p> <ol> <li>Promote customer-centric thinking and journey-based decision-making across the organization.</li> <li>Support customer journey awareness and capability-building initiatives.</li> <li>Contribute to knowledge sharing and dissemination of customer journey best practices.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p> </p> <p>1. Internal</p> <p> </p> <p> Head of Customer Experience</p> <p> </p> <p> Manager Customer Experience Center</p> <p> </p> <p> Specialist Voice of Customer</p> <p> </p> <p> Specialist Digital Experience</p> <p> </p> <p> Contact Center Team</p> <p> </p> <p> Customer Complaints Team</p> <p> </p> <p> Digital Transformation</p> <p> </p> <p> Information Technology</p> <p> </p> <p> Operations</p> <p> </p> <p> Product Development Teams</p> <p> </p> <p> All Business Units and Branches</p> <p> </p> <p> Human Capital (for CX initiatives)</p> <p> </p> <p> As per operational activities</p> <p> </p> <p>2. External</p> <p> </p> <p> Customers</p> <p> </p> <p> Customer Experience Consultants</p> <p> </p> <p> Research and Survey Providers</p> <p> </p> <p> Technology Vendors</p> <p> </p> <p> Service Design Partners</p> <p> </p> <p> As part of operational activities</p> <p> </p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interaction</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p>Bachelor's Degree in Business Administration, Customer Experience, Marketing, Industrial Engineering, Service Design, Banking, or related discipline.</p> <p> </p> <p>Experience:</p> <p> </p> <p>4 6 years of relevant experience in customer experience, customer journey management, process improvement, service design, business analysis, operations excellence, or related fields.</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Knowledge of Customer Journey Mapping methodologies and tools.</p> <p> </p> <p> Understanding of Customer Experience principles and best practices.</p> <p> </p> <p> Experience in process mapping, service design, and customer-centric transformation initiatives.</p> <p> </p> <p> Strong analytical and problem-solving skills.</p> <p> </p> <p> Knowledge of customer research and customer behavior analysis techniques.</p> <p> </p> <p> Experience with customer experience metrics including NPS, CSAT, CES, and customer effort measures.</p> <p> </p> <p> Strong facilitation, presentation, and stakeholder management skills.</p> <p> </p> <p> Proficiency in Microsoft Office applications and reporting tools such as Power BI.</p> <p> </p> <p>Business Understanding:</p> <p> </p> <p> This position requires a medium level of business understanding</p> <p> </p> <p> <strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> </p> <p> </p> <p>Professional certifications in Customer Experience, Service Design, Business Process Management, Lean Six Sigma, or related disciplines are preferred.</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p> <p> </p> <p>KEY COMPETENCIES</p> <p> Customer Centricity</p> <p> </p> <p> Analytical Thinking</p> <p> </p> <p> Process Improvement</p> <p> </p> <p> Problem Solving</p> <p> </p> <p> Stakeholder Management</p> <p> </p> <p> Communication Skills</p> <p> </p> <p> Innovation</p> <p> </p> <p> Collaboration</p> <p> </p> <p> Continuous Improvement</p> <p> </p> <p> Results Orientation</p> <p> </p> <p>WORK ENVIRONMENT</p> <p> </p> <p> This position enjoys working in a comfortable airconditioned office</p></div></section>