E-marketing Jobs - Al Batinah South Oman

<p><strong>Mall Operations Management</strong></p><p><strong>&nbsp;</strong></p><ul><li><p>Oversee the daily operations and ensure smooth mall functionality.</p></li><li><p>Ensure all operational activities are conducted in line with company policies and Omani regulations.</p></li><li><p>Supervise security, housekeeping, maintenance, parking, and customer service operations.</p></li><li><p>Ensure all mall facilities and common areas are maintained to high operational standards.</p></li><li><p>Coordinate with contractors and service providers for operational requirements.</p></li><li><p>Ensure the mall maintains a professional, clean, safe, and customer-friendly environment.</p></li></ul><br><p><strong>Leasing & Commercial Management</strong></p><p><strong>&nbsp;</strong></p><ul><li><p>Lead the leasing activities for all retail shops, kiosks, and commercial spaces within the mall.</p></li><li><p>Identify and attract new tenants to maximize occupancy and rental revenue.</p></li><li><p>Conduct negotiations with prospective tenants regarding rental terms and lease agreements.</p></li><li><p>Coordinate with legal and finance departments regarding lease documentation and payment follow-up.</p></li><li><p>Develop leasing strategies to improve tenant mix and increase footfall.</p></li><li><p>Monitor market trends, competitor malls, and rental rates within Oman.</p></li><li><p>Ensure timely renewal of lease agreements and maintain strong tenant relationships.</p></li><li><p>Support business development initiatives to enhance mall profitability.</p></li></ul><br><p><strong>Tenant Relationship Management</strong></p><br><ul><li><p>Maintain strong professional relationships with tenants and retailers.</p></li><li><p>Handle tenant operational issues, complaints, and escalations efficiently.</p></li><li><p>Ensure tenants comply with mall operational procedures, fit-out standards, and safety requirements.</p></li><li><p>Conduct regular meetings with tenants to improve operational performance and customer experience.</p></li><li><p>Monitor tenant performance and support initiatives to improve sales and customer traffic.</p></li></ul><br><p><strong>Team Leadership & Management</strong></p><br><ul><li><p>Lead and manage the mall operational and commercial teams.</p></li><li><p>Supervise leasing staff, customer service teams, security, housekeeping, and maintenance teams.</p></li><li><p>Set clear objectives and KPIs for team members.</p></li><li><p>Conduct performance evaluations and provide coaching and development plans.</p></li><li><p>Build a positive, professional, and performance-driven work culture.</p></li><li><p>Ensure proper manpower planning and team productivity.</p></li></ul><br><p><strong>Financial & Budget Management</strong></p><p><strong>&nbsp;</strong></p><ul><li><p>Prepare and manage the annual operational and commercial budget.</p></li><li><p>Monitor operational costs and implement cost-control initiatives.</p></li><li><p>Coordinate with Finance Department regarding rental collections, service charges, and tenant payments.</p></li><li><p>Support management in achieving revenue, occupancy, and profitability targets.</p></li><li><p>Analyze operational and leasing reports to improve business performance.</p></li></ul><br><p><strong>Marketing & Customer Experience</strong></p><p><strong>&nbsp;</strong></p><ul><li><p>Support mall marketing campaigns, events, and promotional activities.</p></li><li><p>Work closely with marketing teams to increase footfall and customer engagement.</p></li><li><p>Ensure high customer service standards across the mall.</p></li><li><p>Monitor customer feedback and implement service improvement initiatives.</p></li></ul><br><p><strong>Facility & Maintenance Management</strong></p><p><strong>&nbsp;</strong></p><ul><li><p>Ensure preventive and corrective maintenance programs are effectively implemented.</p></li><li><p>Monitor HVAC, fire safety systems, elevators, escalators, lighting, and all mall infrastructure.</p></li><li><p>Ensure compliance with municipality, Civil Defense, and health & safety requirements.</p></li><li><p>Conduct regular inspections to ensure operational excellence.</p></li></ul><br><p><strong>Reporting & Compliance</strong></p><br><ul><li><p>Prepare operational, leasing, occupancy, and financial reports for senior management.</p></li><li><p>Ensure compliance with Oman Labour Law, municipality regulations, and company policies.</p></li><li><p>Monitor and implement SOPs and operational procedures across the mall.</p></li><li><p>Ensure proper documentation and record management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma or Bachelor in Business Administration, Marketing, Real Estate, or a related field.</p></li><li><p>5-8years of experience in retail leasing, shopping malls, or commercial real estate.</p></li><li><p>Strong communication and customer service skills.</p></li><li><p>Good organizational and administrative abilities.</p></li><li><p>Attention to detail and time management.</p></li><li><p>Proficiency in Microsoft Office and CRM/ERP systems (Odoo is an advantage).</p></li><li><p>GCC experience </p></li></ul>

<br><p><strong>Scope: Electronics, books, stationery, home decor, home beauty and other emerging non-food specialty concepts.</strong></p><br><ul><li><p>Develop assortment architecture for each assigned concept.</p></li><li><p>Source and evaluate local and international suppliers.</p></li><li><p>Negotiate purchase cost, payment terms, MOQ and commercial support.</p></li><li><p>Establish price ladders and margin targets.</p></li><li><p>Own Sales, GP, Margin, Stock and Ageing.</p></li><li><p>Analyse SKU productivity and product lifecycle.</p></li><li><p>Manage replenishment, markdown and category exits.</p></li><li><p>Identify new products and market trends.</p></li><li><p>Coordinate launches with Marketing and Operations.</p></li><li><p>Develop exclusive/private-label opportunities.</p></li><li><p>Recommend when a category has reached sufficient scale for separate management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 5 years of General Merchandise/Non-Food buying experience.</p></li><li><p>Experience across multiple non-food categories strongly preferred.</p></li><li><p>Strong analytical/category-management background.</p></li><li><p>GCC retail experience preferred.</p></li><li><p>Strong supplier sourcing and negotiation skills.</p></li><li><p>Must demonstrate ability to learn unfamiliar categories quickly.</p></li></ul><br><p><strong>Core KPIs</strong></p><p> Sales • GP% • Margin • Stock Productivity • Ageing • New Product Productivity • Supplier Terms • Category Growth </p>

<ul><li><p>Build differentiated assortments for each retail concept.</p></li><li><p>Source varieties, grades and origins of dates and develop coffee, tea, nuts, dry fruits, spices and roastery ranges.</p></li><li><p>Create premium, gifting and Good-Better-Best price architecture.</p></li><li><p>Develop Ramadan, Eid and gifting assortments.</p></li><li><p>Develop Oman, GCC and international supplier networks and direct sourcing where beneficial.</p></li><li><p>Negotiate cost, MOQ, credit, exclusivity, lead time and promotional support.</p></li><li><p>Maintain product quality, consistency and alternative sourcing options.</p></li><li><p>Develop private-label/exclusive products, pack sizes and premium presentation.</p></li><li><p>Coordinate packaging development with Design/Marketing.</p></li><li><p>Own Sales, GP, Margin, Stock, Wastage and Ageing.</p></li><li><p>Work with Planner on seasonal forecasts and replenishment.</p></li><li><p>Analyse product and brand performance and manage promotions without weakening premium positioning.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 5years of relevant category/buying experience.</p></li><li><p>Strong experience in several of: dates, nuts, spices, coffee, tea, dry fruits or roastery.</p></li><li><p>GCC sourcing experience strongly preferred.</p></li><li><p>Knowledge of origins, grades and quality differentiation is highly recommended</p></li><li><p>Strong supplier network highly desirable.</p></li></ul><br><br><p><strong>Core KPIs</strong><br> Sales • GP% • Margin • Stock Turn • Wastage • Ageing • Seasonal Sell-through • Supplier Terms • New Product Performance. </p>

<br><p><strong>Scope: Perfume, fragrance and related fragrance products </strong></p><br><ul><li><p>Develop men's, women's and unisex fragrance portfolios.</p></li><li><p>Work across Arabic/Oriental and Western fragrance profiles.</p></li><li><p>Work with fragrance houses/manufacturers on fragrance development and evaluation.</p></li><li><p>Understand fragrance families, notes, accords, concentrations and product quality.</p></li><li><p>Develop Oud, Musk, Amber and other relevant fragrance families.</p></li><li><p>Participate in fragrance selection, modification, testing and approval.</p></li><li><p>Develop exclusive and private-label fragrances.</p></li><li><p>Coordinate bottle, cap, packaging, gift-box and presentation development.</p></li><li><p>Develop category strategy, assortment architecture and accessible-premium-to-luxury price ladders.</p></li><li><p>Own Sales, GP%, Margin, Inventory and SKU lifecycle.</p></li><li><p>Plan launches, gifting and seasonal collections.</p></li><li><p>Benchmark Oman/UAE/GCC fragrance retailers and brands.</p></li><li><p>Develop fragrance houses, manufacturers and packaging suppliers.</p></li><li><p>Negotiate cost, MOQ, exclusivity, lead times and commercial terms.</p></li><li><p>Work with Planner on forecasting, stock cover, sell-through and ageing.</p></li><li><p>Work with Operations/Marketing on testers, sampling, launches, displays and store-team product knowledge.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><br><ul><li><p>MANDATORY: Candidate must have formal education/training in Perfumery, Fragrance Development, Fragrance Chemistry or a recognised professional perfumery programme OR minimum 6 years of substantial professional experience specifically within Perfume & Fragrance.</p></li><li><p>Generic cosmetics, beauty or general retail experience must not be considered equivalent to the mandatory requirement.</p></li><li><p>Strong knowledge of fragrance families, notes, accords and concentrations.</p></li><li><p>Knowledge of Arabic/Oriental perfumery is essential.</p></li><li><p>GCC fragrance-market experience strongly preferred.</p></li><li><p>Experience with fragrance houses/manufacturers highly desirable.</p></li><li><p>Private-label fragrance development is a major advantage.</p></li><li><p>Must combine technical fragrance knowledge with strong commercial buying/category-management capability.</p></li></ul><br><p><strong>Core KPIs</strong></p><p> Sales • GP% • Margin • New Launch Success • Private Label Contribution • Sell-through • Stock Turn • Ageing • Supplier Terms • Product Development Lead Time </p>