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<p><h4>About the role</h4>
<p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p>
<p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p>
<h4>You will:</h4>
<ul>
<li>Own contract data and contract execution workflows</li>
<li>Drive contract completion through daily outreach and follow-ups</li>
<li>Maintain CRM accuracy and reporting integrity</li>
<li>Ensure contracts align with billing and recurring revenue operations</li>
</ul>
<p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p>
<h4>What you’ll own</h4>
<strong>Contract ownership & accuracy</strong><br>
<ul>
<li>Own customer contracts from initiation through execution</li>
<li>Maintain a single source of truth for:
<ul>
<li>Contract status</li>
<li>Contract terms</li>
<li>Coverage and account details</li>
</ul>
</li>
<li>Ensure all records are:
<ul>
<li>Accurate</li>
<li>Complete</li>
<li>Audit-ready</li>
</ul>
</li>
<li>Maintain structured document storage and organization</li>
</ul>
<strong>Contract tracking & data management</strong><br>
<ul>
<li>Maintain master tracking sheets using:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>Track:
<ul>
<li>Renewal dates</li>
<li>Contract durations</li>
<li>Special terms</li>
<li>Account status</li>
</ul>
</li>
<li>Clean and remove inactive accounts</li>
<li>Prepare contract data for CRM accuracy within Salesforce</li>
</ul>
<strong>Contract outreach & execution</strong><br>
<ul>
<li>Identify customers without signed contracts</li>
<li>Conduct high-volume outbound outreach via:
<ul>
<li>Email</li>
<li>Phone calls</li>
</ul>
</li>
<li>Clearly explain:
<ul>
<li>Pricing</li>
<li>Terms</li>
<li>Service value</li>
</ul>
</li>
<li>Send agreements through DocuSign</li>
<li>Drive contracts through the full execution cycle:
<ul>
<li>Sent</li>
<li>Followed up</li>
<li>Signed</li>
<li>Completed</li>
</ul>
</li>
<li>Maintain consistent follow-up discipline until closure</li>
</ul>
<strong>CRM & revenue alignment</strong><br>
<ul>
<li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li>
<li>Log all customer activity and updates for audit tracking</li>
<li>Improve CRM data quality through contract interactions</li>
<li>Ensure operational data remains clean and accurate</li>
</ul>
<strong>Agreement & documentation management</strong><br>
<ul>
<li>Create and manage agreements for:
<ul>
<li>New services</li>
<li>Account updates</li>
<li>Transfers and changes</li>
</ul>
</li>
<li>Ensure all documentation is:
<ul>
<li>Properly executed</li>
<li>Properly stored</li>
<li>Fully compliant</li>
</ul>
</li>
<li>Support account transfers and operational documentation workflows</li>
</ul>
<strong>AutoPay & compliance</strong><br>
<ul>
<li>Ensure AutoPay enrollment for applicable accounts</li>
<li>Track exceptions and required adjustments</li>
<li>Maintain compliance and documentation standards</li>
</ul>
<strong>Collections support</strong><br>
<ul>
<li>Conduct follow-ups on overdue accounts when required</li>
<li>Log all collection activity within the CRM</li>
<li>Support overall revenue collection efforts</li>
</ul>
<strong>Reporting & performance tracking</strong><br>
<ul>
<li>Deliver daily reports covering:
<ul>
<li>Outreach activity</li>
<li>Contracts sent and signed</li>
<li>Progress metrics</li>
<li>Contract coverage improvements</li>
</ul>
</li>
<li>Maintain visibility into execution and operational performance</li>
</ul>
<strong>Process improvement</strong><br>
<ul>
<li>Identify workflow inefficiencies and operational gaps</li>
<li>Improve:
<ul>
<li>Outreach scripts</li>
<li>Templates</li>
<li>Tracking systems</li>
<li>Contract workflows</li>
</ul>
</li>
<li>Help increase contract adoption and execution speed</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are execution-driven and proactive</li>
<li>You follow up consistently until tasks are completed</li>
<li>You are highly detail-oriented and organized</li>
<li>You can manage high-volume outreach and administrative work simultaneously</li>
<li>You take ownership of outcomes, not just assigned tasks</li>
<li>You thrive in structured operational environments</li>
</ul>
<h4>Must-have requirements</h4>
<ul>
<li>2–4+ years of experience in:
<ul>
<li>Contract administration</li>
<li>Customer operations</li>
<li>Billing operations</li>
<li>Customer support</li>
<li>Operational coordination</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>Salesforce (or similar CRM)</li>
<li>DocuSign</li>
</ul>
</li>
<li>Strong proficiency with:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>High attention to detail with low tolerance for errors</li>
<li>Strong written and verbal English communication skills</li>
<li>Comfortable with:
<ul>
<li>Outbound calls</li>
<li>Customer follow-ups</li>
<li>Objection handling</li>
</ul>
</li>
<li>Ability to manage multiple workflows simultaneously</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience working with:
<ul>
<li>Recurring revenue (RMR) models</li>
<li>Billing workflows</li>
<li>Collections operations</li>
</ul>
</li>
<li>Exposure to:
<ul>
<li>High-volume contract environments</li>
<li>SaaS businesses</li>
<li>Service-based companies</li>
</ul>
</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review contract trackers and prioritize outreach</li>
<li>Contact customers via phone and email</li>
<li>Send agreements through DocuSign</li>
<li>Follow up consistently on pending contracts</li>
<li>Update Salesforce and operational records</li>
<li>Track progress and report daily performance metrics</li>
</ul>
<p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Percentage of customers with signed contracts</li>
<li>Contract data accuracy across systems</li>
<li>Daily outreach volume (calls, emails, follow-ups)</li>
<li>Contract execution speed (sent – signed)</li>
<li>Salesforce data accuracy</li>
<li>AutoPay enrollment rate</li>
<li>Reporting consistency and operational visibility</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and accountability</li>
<li>Direct impact on revenue accuracy and operational risk reduction</li>
<li>Structured workflows with measurable performance expectations</li>
<li>Opportunity to improve operational systems and processes</li>
<li>Remote flexibility combined with high-performance execution standards</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening call</li>
<li>Recruiter interview</li>
<li>Final interview</li>
<li>Offer & onboarding</li>
</ul>
<p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>
<p><h4>About the role</h4>
<p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p>
<p>This is a hands-on support role focused on:</p>
<ul>
<li>Technical troubleshooting</li>
<li>Ticket resolution</li>
<li>SaaS support operations</li>
<li>User onboarding & access management</li>
<li>Knowledge base documentation</li>
<li>Customer support and issue escalation</li>
</ul>
<p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p>
<p>If you enjoy:</p>
<ul>
<li>Solving technical problems</li>
<li>Troubleshooting systems</li>
<li>Helping users navigate software issues</li>
<li>Working in fast-paced support environments</li>
</ul>
<p>This role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Technical support & troubleshooting</strong></p>
<p>Respond to technical support requests through platforms such as:</p>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
</ul>
<p>Troubleshoot:</p>
<ul>
<li>Login issues</li>
<li>Password resets</li>
<li>Connectivity problems</li>
<li>SaaS platform errors</li>
<li>Browser and system-related issues</li>
</ul>
<p>Resolve Level 1 & Level 2 support requests.</p>
<p>Guide customers through troubleshooting steps using simple, non-technical language.</p>
<p>Ensure users feel informed and supported throughout the resolution process.</p>
<p><strong>Ticket management & escalation</strong></p>
<p>Prioritize incoming tickets based on:</p>
<ul>
<li>Urgency</li>
<li>SLA requirements</li>
<li>Business impact</li>
</ul>
<p>Escalate complex issues to:</p>
<ul>
<li>Tier 2/3 Support</li>
<li>DevOps</li>
<li>Engineering teams</li>
</ul>
<p>Document:</p>
<ul>
<li>Troubleshooting steps</li>
<li>Findings</li>
<li>Reproduction details</li>
<li>Escalation notes</li>
</ul>
<p>Maintain clean and accurate support documentation.</p>
<p><strong>Basic system administration</strong></p>
<p>Support:</p>
<ul>
<li>User provisioning</li>
<li>Account setup</li>
<li>Password resets</li>
<li>Permissions management</li>
</ul>
<p>Assist with:</p>
<ul>
<li>Onboarding</li>
<li>Offboarding</li>
<li>Access control workflows</li>
</ul>
<p>Support:</p>
<ul>
<li>Windows</li>
<li>macOS</li>
<li>Linux environments</li>
</ul>
<p><strong>Knowledge base & documentation</strong></p>
<p>Create and maintain:</p>
<ul>
<li>FAQs</li>
<li>Troubleshooting guides</li>
<li>Internal support documentation</li>
</ul>
<p>Identify recurring issues and document solutions.</p>
<p>Improve first-contact resolution rates through stronger documentation and workflows.</p>
<p><strong>Monitoring & issue detection</strong></p>
<p>Use monitoring tools such as:</p>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<p>Monitor alerts and identify recurring technical issues proactively.</p>
<p>Report trends and recurring incidents for long-term resolution and process improvement.</p>
<p><strong>Cross-functional collaboration</strong></p>
<p>Work closely with:</p>
<ul>
<li>QA</li>
<li>Product</li>
<li>Engineering</li>
<li>DevOps teams</li>
</ul>
<p>Report:</p>
<ul>
<li>Bugs</li>
<li>Feature requests</li>
<li>Customer pain points</li>
</ul>
<p>Share customer feedback to improve product functionality and support operations.</p>
<h4>What makes you a strong fit</h4>
<ul>
<li>Calm and professional under pressure</li>
<li>Strong troubleshooting and problem-solving mindset</li>
<li>Excellent communicator with empathy and patience</li>
<li>Detail-oriented with strong documentation habits</li>
<li>Comfortable working independently in remote support environments</li>
<li>Focused on both technical resolution and customer experience</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<p>1–2+ years of experience in:</p>
<ul>
<li>Technical support</li>
<li>IT helpdesk</li>
<li>SaaS support</li>
<li>Customer-facing troubleshooting</li>
</ul>
<p><strong>Technical skills</strong></p>
<p>Experience with:</p>
<ul>
<li>Zendesk</li>
<li>Jira</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
</ul>
<p>Familiarity with:</p>
<ul>
<li>SaaS platforms</li>
<li>Networking basics</li>
<li>Operating systems</li>
</ul>
<p>Comfortable managing multiple systems and support queues simultaneously.</p>
<p><strong>Communication skills</strong></p>
<ul>
<li>Strong written and verbal English communication</li>
<li>Ability to explain technical issues clearly to non-technical users</li>
<li>Strong multitasking and organizational skills</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>CompTIA A+ or Network+ certifications</li>
<li>Experience supporting:</li>
<ul>
<li>APIs</li>
<li>SaaS integrations</li>
<li>Cloud-based platforms</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<li>Background in:</li>
<ul>
<li>SaaS</li>
<li>IT services</li>
<li>Technical customer support</li>
</ul>
</ul>
<h4>Tools & platforms</h4>
<ul>
<li>Zendesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
<li>SaaS & cloud-based platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review support queues and prioritize urgent tickets</li>
<li>Troubleshoot SaaS and technical support requests</li>
<li>Resolve customer and internal system issues</li>
<li>Escalate complex problems with detailed documentation</li>
<li>Update FAQs and support documentation</li>
<li>Collaborate with engineering and product teams on bugs and improvements</li>
<li>Monitor support metrics and identify recurring issues</li>
</ul>
<p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>First response time (FRT) within SLA</li>
<li>First contact resolution (FCR) rate</li>
<li>Reduced average resolution time (ART)</li>
<li>Customer satisfaction (CSAT) scores</li>
<li>Reduced recurring ticket volume</li>
<li>Consistently updated documentation and knowledge base quality</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Exposure to modern SaaS and support environments</li>
<li>Opportunity to work with:</li>
<ul>
<li>Support systems</li>
<li>Monitoring tools</li>
<li>Cloud platforms</li>
<li>Technical troubleshooting workflows</li>
</ul>
<li>Strong growth path into:</li>
<ul>
<li>Tier 2 Support</li>
<li>Systems Administration</li>
<li>DevOps</li>
<li>Customer Success Engineering</li>
</ul>
<li>Remote flexibility with collaborative technical teams</li>
<li>Opportunity to improve systems, documentation, and support operations</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with Pavago recruiter</li>
<li>Practical troubleshooting exercise</li>
<li>Client interview with support / engineering leadership</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Enjoy solving technical problems</li>
<li>Thrive in customer-facing support environments</li>
<li>Communicate clearly under pressure</li>
<li>Want hands-on experience with SaaS and technical systems</li>
</ul>
<p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>
<p><h4>Position type</h4>
<p>Full-time, remote</p>
<h4>Working hours</h4>
<p>EST business hours</p>
<h4>About the role</h4>
<p>Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.</p>
<p>This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.</p>
<h4>Responsibilities</h4>
<p><strong>Candidate sourcing & recruitment</strong><br>
Create and publish engaging job postings across multiple hiring platforms.<br>
Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.<br>
Review applications and conduct initial candidate screenings.<br>
Build and maintain strong talent pipelines for current and future hiring needs.<br>
Identify passive candidates through proactive sourcing strategies.</p>
<p><strong>Candidate assessment & interviewing</strong><br>
Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.<br>
Assess candidate suitability based on client requirements.<br>
Prepare comprehensive interview evaluations and hiring recommendations.<br>
Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.</p>
<p><strong>Interview coordination</strong><br>
Coordinate interviews between candidates and hiring managers.<br>
Manage interview scheduling and ensure a smooth recruitment experience.<br>
Maintain regular communication with candidates throughout every stage of the hiring process.<br>
Provide timely updates and feedback whenever possible.</p>
<p><strong>Client collaboration</strong><br>
Develop a strong understanding of each client's hiring requirements, business goals, and company culture.<br>
Work closely with internal stakeholders to refine candidate profiles and hiring strategies.<br>
Deliver exceptional client service by presenting highly qualified candidates efficiently.</p>
<p><strong>Recruitment operations</strong><br>
Maintain accurate candidate records within the applicant tracking system (ATS).<br>
Keep recruitment pipelines organized and up to date.<br>
Support onboarding activities to ensure a seamless transition for successful candidates.<br>
Continuously improve recruitment workflows and sourcing strategies.</p>
<h4>What makes you a strong fit</h4>
<p>You genuinely enjoy connecting talented people with great career opportunities.<br>
You are highly organized and can manage multiple hiring processes simultaneously.<br>
You communicate confidently with candidates, clients, and internal stakeholders.<br>
You proactively solve recruitment challenges instead of waiting for direction.<br>
You take ownership of your roles and consistently deliver results.<br>
You thrive in a remote, fast-paced, and collaborative environment.</p>
<h4>Required experience & skills</h4>
<p><strong>Must-have</strong><br>
Previous experience in talent acquisition, recruitment, or a similar hiring role.<br>
Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.<br>
Excellent verbal and written English communication skills.<br>
Experience conducting structured candidate interviews.<br>
Ability to evaluate candidate qualifications and cultural fit.<br>
Strong organizational and time-management skills.<br>
Experience coordinating multiple recruitment processes simultaneously.<br>
Familiarity with applicant tracking systems (ATS) and recruitment platforms.<br>
Proficiency with video conferencing tools for remote interviews.<br>
Ability to work independently while managing competing priorities.</p>
<p><strong>Nice-to-have</strong><br>
Bachelor's degree in business, human resources, or a related field.<br>
Experience recruiting for remote or international positions.<br>
Experience working in a recruitment agency or staffing environment.<br>
Knowledge of boolean search and advanced sourcing techniques.<br>
Experience recruiting across multiple industries and functional roles.</p>
<h4>What does a typical day look like?</h4>
<p>Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.</p>
<p>You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.</p>
<p>Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.</p>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Time-to-fill</li>
<li>Quality of candidates submitted</li>
<li>Interview-to-offer ratio</li>
<li>Candidate response rate</li>
<li>Client satisfaction</li>
<li>ATS data accuracy</li>
<li>Candidate experience</li>
<li>Offer acceptance rate</li>
</ul>
<h4>You are the right person if...</h4>
<p>You enjoy building relationships with people.<br>
You are naturally curious and know how to uncover great talent.<br>
You can confidently assess candidates through structured interviews.<br>
You stay organized even while managing multiple open roles.<br>
You are proactive, resourceful, and accountable.<br>
You enjoy working in a fast-moving recruitment environment.</p>
<h4>Interview process</h4>
<ul>
<li>Initial recruiter screening</li>
<li>Video interview</li>
<li>Final team interview</li>
<li>Background & reference checks</li>
<li>Offer stage</li>
</ul></p><p></p>
<p><h4>About the role</h4>
<p>At Pavago, one of our clients is hiring a cold email outreach specialist to generate qualified sales opportunities through strategic outbound email campaigns.</p>
<p>This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.</p>
<p>Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.</p>
<p>If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.</p>
<h4>What you’ll own</h4>
<strong>Prospect research & list building</strong><br>
Build highly targeted prospect lists using:
<ul>
<li>Apollo</li>
<li>ZoomInfo</li>
<li>LinkedIn Sales Navigator</li>
<li>Crunchbase</li>
<li>Similar prospecting platforms</li>
</ul>
Segment prospects by:
<ul>
<li>Industry</li>
<li>Company size</li>
<li>Job title</li>
<li>Geography</li>
<li>Ideal customer profile (ICP)</li>
</ul>
Verify and clean contact data using:
<ul>
<li>NeverBounce</li>
<li>ZeroBounce</li>
<li>Clearout</li>
</ul>
Maintain organized prospect databases and outreach lists.
<strong>Cold email campaign management</strong><br>
Write personalized cold email copy, subject lines, and calls-to-action.<br>
Build and launch multi-step outbound sequences (4–8 touchpoints).<br>
Personalize messaging using company and prospect research.<br>
Monitor campaign performance daily.<br>
Continuously optimize campaigns based on engagement and reply metrics.
<strong>Deliverability & inbox management</strong><br>
Manage inbox reputation using platforms such as:
<ul>
<li>Instantly</li>
<li>Lemlist</li>
<li>Smartlead</li>
<li>Mailwarm</li>
</ul>
Monitor:
<ul>
<li>Bounce rates</li>
<li>Spam scores</li>
<li>Sender reputation</li>
<li>Inbox health</li>
</ul>
Rotate sending domains and inboxes to maximize deliverability.<br>
Identify and resolve deliverability issues before campaign performance declines.
<strong>Campaign optimization & reporting</strong><br>
Conduct A/B testing on:
<ul>
<li>Subject lines</li>
<li>Messaging</li>
<li>CTAs</li>
<li>Send times</li>
</ul>
Track key metrics including:
<ul>
<li>Open rates</li>
<li>Positive reply rates</li>
<li>Bounce rates</li>
<li>Conversion rates</li>
</ul>
Prepare campaign performance reports and recommend improvements.<br>
Document testing results and optimization history.
<strong>Lead qualification & CRM management</strong><br>
Review campaign replies and categorize responses accurately.<br>
Identify qualified prospects and route them to the sales team.<br>
Maintain accurate CRM records using:
<ul>
<li>HubSpot</li>
<li>Salesforce</li>
<li>Zoho CRM</li>
<li>Similar CRM platforms</li>
</ul>
Ensure outreach data remains organized and up to date.
<strong>Compliance & best practices</strong><br>
Ensure campaigns comply with:
<ul>
<li>CAN-SPAM</li>
<li>GDPR</li>
<li>CCPA</li>
</ul>
Maintain suppression and unsubscribe lists.<br>
Follow outbound email best practices to protect sender reputation.
<h4>What makes you a strong fit</h4>
<ul>
<li>Excellent persuasive and concise writing skills.</li>
<li>Strong analytical mindset with a focus on performance improvement.</li>
<li>Comfortable using outbound automation and deliverability tools.</li>
<li>Organized, proactive, and highly execution-focused.</li>
<li>Strong attention to detail.</li>
<li>Continuously tests, learns, and optimizes campaign performance.</li>
</ul>
<h4>Required experience & skills</h4>
<strong>Experience</strong><br>
1–2+ years of experience in:
<ul>
<li>Cold email outreach</li>
<li>Outbound lead generation</li>
<li>Sales development (SDR)</li>
<li>Outbound marketing</li>
</ul>
<strong>Technical skills</strong><br>
Hands-on experience with:
<ul>
<li>Apollo</li>
<li>Instantly</li>
<li>Lemlist</li>
<li>Smartlead</li>
<li>Woodpecker</li>
<li>Similar outreach platforms</li>
</ul>
Experience writing cold email campaigns.<br>
Strong Excel or Google Sheets skills.<br>
Excellent written English communication.
<strong>Nice-to-have</strong><br>
Experience managing large-scale email deliverability.<br>
Understanding of:
<ul>
<li>DNS</li>
<li>SPF</li>
<li>DKIM</li>
<li>DMARC</li>
</ul>
Experience supporting B2B SaaS, agencies, or service businesses.<br>
Experience collaborating with SDRs or account executives.<br>
Familiarity with outbound automation workflows and CRM integrations.
<h4>What a typical day looks like</h4>
<ul>
<li>Build and refine prospect lists.</li>
<li>Launch and monitor outbound email campaigns.</li>
<li>Review inbox health and deliverability metrics.</li>
<li>Optimize messaging, targeting, and campaign performance.</li>
<li>Qualify interested prospects and hand them off to sales.</li>
<li>Update CRM records and maintain campaign documentation.</li>
</ul>
<p>In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>High email open rates.</li>
<li>Positive reply and conversation rates.</li>
<li>Low bounce rates and strong inbox health.</li>
<li>Consistent campaign execution and optimization.</li>
<li>Accurate CRM documentation.</li>
<li>Growth in qualified outbound pipeline.</li>
</ul>
<h4>Why join us?</h4>
<ul>
<li>Own the complete outbound email process from strategy to execution.</li>
<li>Work with modern sales engagement and automation tools.</li>
<li>Directly influence pipeline growth and revenue generation.</li>
<li>Performance-driven environment with measurable impact.</li>
<li>Opportunities to grow into:
<ul>
<li>Senior outbound specialist</li>
<li>Sales development team lead</li>
<li>Outbound growth manager</li>
<li>Revenue operations</li>
</ul>
</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Spark Hire intro video (3–5 minutes)</li>
<li>Recruiter interview</li>
<li>Practical assessment (cold email sequence exercise)</li>
<li>Client interview</li>
<li>Offer & onboarding</li>
</ul>
<h4>What happens after you apply</h4>
<p>Right after you apply, you’ll receive an invitation to record your intro video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.</p>
<p>Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.</p>
<p>Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.</p>
<h4>Apply now</h4>
<p>If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you. Apply today and become a key contributor to building a predictable outbound pipeline.</p></p><p></p>
<p> <strong> Job Purpose : </strong> </p>
<p>To lead and support financial planning, budgeting, forecasting, management reporting and performance analysis activities, providing timely financial insights to support decision-making, cost control and achievement of the company s strategic and operational objectives.</p>
<p> <strong> Responsibilites : </strong> </p>
<p> Own and coordinate the company s budgeting and financial planning process, including preparation of budget guidelines, templates, timelines, assumptions and consolidation of departmental submissions.</p>
<p> Lead the development of short, medium and long-term financial plans, forecasts and rolling updates in coordination with business units and departments, ensuring alignment with strategic and operational objectives.</p>
<p> Review, challenge and validate budget and forecast inputs received from departments, including key assumptions, cost drivers, activity levels and supporting justifications.</p>
<p> Prepare periodic management reports, dashboards and financial performance packs covering actual results, budgets, forecasts, key financial indicators and management commentary.</p>
<p> Conduct regular variance analysis and analytical reviews of financial and operational performance, ensuring robust budget control and highlighting key movements, risks, opportunities and performance management insights for management decision-making.</p>
<p> Perform financial evaluation of business cases, projects, initiatives, service proposals and investment decisions, including assessment of financial feasibility, cost implications and value-for-money considerations.</p>
<p> Develop, maintain and enhance financial models, planning tools and templates to support budgeting, forecasting, scenario analysis, financial evaluation and long-term planning activities.</p>
<p> Prepare, maintain and monitor cash flow forecasts, analyzing actual cash movements against forecasts, identifying liquidity risks or funding gaps, and recommending appropriate measures to support effective and optimal cash management.</p>
<p> Support management accounting activities, including activity-based costing, cost allocation, cost driver analysis, productivity analysis and departmental performance reporting.</p>
<p> Work closely with departments as a finance business partner to provide financial advice, clarify planning requirements, improve data quality and support effective cost control.</p>
<p> Adhere to all relevant quality, health, safety and environmental procedures, instructions, controls and role-specific OHSE KPIs to support employee safety, service quality and environmental compliance.</p>
<p> </p>
<p> </p>
<p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie s business code of conduct, policies and all applicable laws and regulations.</p><p>Responsibilities:</p><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance.</li><li>Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><ul><li>Bachelor s degree in pharmaceutical studies.</li><li>4 years+ experience as a Product Specialist</li><li>Experience in Oncology/Hematology Therapy areas</li><li>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals</li><li>Fluency in English and Arabic</li><li>Excellent communication and presentation skills</li><li>Practical knowledge and understanding of HCPs and disease area requirements</li><li>Good understanding of the market challenges and opportunities</li><li>Great sense of ethics and integrity</li><li>Curiosity and ability to learn and improve</li></ul>
<p><h4>About us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br>
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<h4>About the role</h4>
<p>A career within Risk Consulting services will provide you with the opportunity to gain an understanding of an organisation’s objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders.<br>
Our purpose is to build trust in society and solve important problems. Therefore, our Risk Consulting practice focuses on helping organisations review and strengthen every aspect of their business, from people to performance, systems to strategy, and business planning to business resilience.<br>
Our Risk Consulting practice provides a wide range of services and business advice that is not limited to Internal Audit, Enterprise Risk Management, Policies and Procedures, Governance, Internal Control over Financial Reporting, Process Intelligence, Compliance as well as Technology Risk.</p>
<h4>What is expected from you?</h4>
<ul>
<li>As a Senior Associate, you will be reporting to Managers and higher grades, working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.</li>
<li>Leveraging your skills and experience to become a trusted advisor to your clients on topics of risk and internal controls.</li>
<li>Engaging and dealing with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm’s internal KPIs.</li>
<li>Working with clients to improve their internal control maturity and to help them in mitigating the risks they face by developing internal audit and risk management strategies to strengthen their existing controls and processes.</li>
<li>Identifying key risks, defining the audit methodology, and process improvement by understanding the client’s objectives, risks, control frameworks, systems and regulatory environments.</li>
<li>Building and maintaining meaningful relationships with clients, and taking part in researching and identifying opportunities on new or existing clients.</li>
<li>Developing internal and external relationships and reflecting PwC values in your day-to-day work when working in diverse teams.</li>
<li>Managing the engagement budget and economics.</li>
<li>Managing teams and the communication with the clients and stakeholders.</li>
<li>Helping clients navigate an evolving risk landscape by developing and executing test plans, identifying control effectiveness and improvements and reporting these to clients in an impactful way.</li>
<li>Providing on-ground support for the planning, implementation and administration of the clients’ Internal Audit Plan.</li>
<li>Working on Internal Audit engagements focusing on compliance, financial and operational related audits.</li>
<li>Conducting testing to evaluate the adequacy of the design and operating effectiveness of internal controls.</li>
<li>Drafting the audit findings, the related impact, potential risks, and recommendations.</li>
<li>Innovating and helping further develop our service offerings related to internal audit, risk and controls.</li>
<li>Planning and executing the engagements effectively to ensure completion of the projects within budgeted time and cost.</li>
<li>Assisting our clients in the deployment and development of their internal audit and internal control function.</li>
<li>Studying business functions, gathering information, evaluating output requirements and formats.</li>
<li>Reviewing the work of the associate levels and providing them on-job training, coaching and constructive feedback to help them grow.</li>
<li>Ensuring adherence to compliance, quality and independence matters.</li>
<li>Commitment to continuous education and digital upskilling.</li>
<li>Performing other procedures as necessary to support issuance of the assurance deliverables.</li>
</ul>
<h4>What will you bring?</h4>
<ul>
<li>You are ambitious and utilise opportunities to grow and develop.</li>
<li>A degree in Accounting, Finance, Risk Management, Governance, Industrial Engineering, or any related discipline.</li>
<li>Completed or pursuing a professional qualification, such as CIA, CPA, CRMA, CFE, CGRCP, PMP, or CMA is a plus.</li>
<li>Progressive experience at the Senior Associate level or at least 3-6 years working in internal audit preferably in one of the big four professional services firms.</li>
<li>Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.</li>
<li>Strong report writing and analytical skills.</li>
<li>Bilingual proficiency in Arabic and English (oral and written).</li>
<li>Business development and client relationship building skills.</li>
<li>Willingness to challenge the ‘norms’ and to create a cohesive and effective working team.</li>
<li>Demonstrating strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client or manager.</li>
<li>Having a background in governance, risk management, and compliance with an up-to-date understanding of issues facing businesses and how to influence client conversations.</li>
<li>Experienced in assessment and testing of design and effectiveness of business controls.</li>
<li>Project management skills and ability to lead engagements from end to end and working directly with the partner and manager on the account.</li>
<li>Knowledge in any audit technologies, and experience using data analytics tools is a plus.</li>
<li>Commitment to valuing differences and working alongside diverse people and perspectives.</li>
<li>Ability and willingness to travel frequently within the Middle East and worldwide where the project dictates.</li>
</ul></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.</p>
<p>This is not a passive account management role.</p>
<p>You will be directly responsible for:</p>
<ul>
<li>Cold email campaign performance,</li>
<li>Inbox placement,</li>
<li>Deliverability troubleshooting,</li>
<li>Campaign optimization,</li>
<li>Client communication,</li>
<li>And retention.</li>
</ul>
<p>You’ll work closely with:</p>
<ul>
<li>The founder,</li>
<li>Outreach team,</li>
<li>Developers,</li>
<li>And operations</li>
</ul>
<p>To ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p>
<p>If you understand cold email beyond basic outreach — including:</p>
<ul>
<li>Infrastructure,</li>
<li>Warm-up,</li>
<li>Deliverability,</li>
<li>Copy performance,</li>
<li>Inbox health,</li>
<li>And campaign optimization —</li>
</ul>
<p>This role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Client campaign ownership</strong></p>
<ul>
<li>Act as the primary point of contact for 20–30 active clients</li>
<li>Lead client check-ins and performance conversations</li>
<li>Manage client expectations and campaign updates</li>
<li>Build strong long-term client relationships</li>
<li>Proactively identify risks and prevent churn before issues escalate</li>
</ul>
<p><strong>Cold email campaign performance</strong></p>
<ul>
<li>Diagnose and optimize underperforming campaigns</li>
<li>Troubleshoot:</li>
<ul>
<li>Deliverability issues</li>
<li>Inbox placement problems</li>
<li>Domain health</li>
<li>Spam issues</li>
<li>List quality concerns</li>
<li>Low reply rates</li>
</ul>
<li>Review and optimize:</li>
<ul>
<li>Subject lines</li>
<li>Messaging</li>
<li>Sequencing</li>
<li>Personalization</li>
</ul>
<li>Quality-check campaigns before launch</li>
<li>Continuously improve campaign performance and outcomes</li>
</ul>
<p><strong>Deliverability & infrastructure</strong></p>
<ul>
<li>Manage and optimize:</li>
<ul>
<li>Warm-up systems</li>
<li>Inbox reputation</li>
<li>Sending domains</li>
<li>DNS setup</li>
<li>SPF/DKIM/DMARC</li>
</ul>
<li>Understand how inbox placement impacts results</li>
<li>Troubleshoot technical campaign issues independently when possible</li>
<li>Collaborate with technical teams on infrastructure and automation improvements</li>
</ul>
<p><strong>Copywriting & messaging optimization</strong></p>
<ul>
<li>Personally write and refine cold email copy</li>
<li>Improve:</li>
<ul>
<li>Open rates</li>
<li>Reply rates</li>
<li>Positive response rates</li>
</ul>
<li>Test and iterate messaging based on campaign data</li>
<li>Balance personalization with scalability</li>
</ul>
<p><strong>Processes, SOPs & scaling operations</strong></p>
<ul>
<li>Build and improve delivery documentation and playbooks</li>
<li>Maintain organized workflows and campaign tracking</li>
<li>Track:</li>
<ul>
<li>SLAs</li>
<li>Client health</li>
<li>Campaign metrics</li>
<li>Operational performance</li>
</ul>
<li>Help create scalable systems as the company grows</li>
</ul>
<p><strong>Cross-functional collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Developers</li>
<li>Infrastructure teams</li>
<li>Outreach specialists</li>
<li>Leadership</li>
</ul>
<li>Coordinate campaign execution and troubleshooting</li>
<li>Report directly to the founder on:</li>
<ul>
<li>Campaign performance</li>
<li>Client risks</li>
<li>Retention concerns</li>
<li>Operational improvements</li>
</ul>
</ul>
<h4>Required experience & skills</h4>
<ul>
<li>Experience inside:</li>
<ul>
<li>Cold email agencies</li>
<li>Lead generation companies</li>
<li>Outbound sales environments</li>
<li>Startup operations</li>
</ul>
<li>Strong hands-on expertise in:</li>
<ul>
<li>Cold email strategy</li>
<li>Deliverability</li>
<li>Inbox placement</li>
<li>Warm-up systems</li>
<li>Outbound infrastructure</li>
</ul>
<li>Strong copywriting ability for outbound campaigns</li>
<li>Experience troubleshooting:</li>
<ul>
<li>Spam issues</li>
<li>Domain reputation</li>
<li>Low-performing campaigns</li>
</ul>
<li>Technical understanding of:</li>
<ul>
<li>APIs</li>
<li>Automations</li>
<li>Workflows</li>
<li>Outbound systems</li>
</ul>
<li>Daily practical use of:</li>
<ul>
<li>AI tools</li>
<li>ChatGPT</li>
<li>Claude</li>
<li>Automation workflows</li>
</ul>
<li>Strong communication and client management skills</li>
<li>Comfortable operating independently in fast-moving environments</li>
</ul>
<h4>Nice-to-have experience</h4>
<ul>
<li>Experience with:</li>
<ul>
<li>Instantly</li>
<li>Smartlead</li>
<li>Clay</li>
<li>Apollo</li>
<li>Lemlist</li>
<li>Outreach</li>
<li>HubSpot</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Zapier</li>
<li>Make</li>
<li>Webhooks</li>
<li>Automation systems</li>
</ul>
<li>Experience scaling outbound systems for startups or agencies</li>
<li>Background in SaaS or lead generation environments</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You take ownership instead of waiting for instructions</li>
<li>You thrive in startup environments where systems evolve quickly</li>
<li>You focus on execution, results, and performance</li>
<li>You understand that deliverability is just as important as copy</li>
<li>You communicate confidently with founders and executives</li>
<li>You can troubleshoot both technical and operational campaign issues</li>
<li>You care deeply about client outcomes and retention</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review campaign performance dashboards and inbox health</li>
<li>Troubleshoot deliverability or reply-rate issues</li>
<li>Optimize copy, targeting, and sequencing</li>
<li>Join client calls and provide performance updates</li>
<li>Coordinate with outreach and technical teams</li>
<li>Launch and QA new campaigns</li>
<li>Monitor domain reputation and warm-up systems</li>
<li>Update SOPs and operational tracking systems</li>
</ul>
<p>In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>Client retention and churn reduction</li>
<li>Inbox placement and deliverability rates</li>
<li>Campaign reply and conversion performance</li>
<li>Client satisfaction and relationship health</li>
<li>SLA adherence and operational consistency</li>
<li>Overall impact on client campaign results</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and direct impact on client outcomes</li>
<li>Work closely with startup leadership and technical teams</li>
<li>Blend of:</li>
<ul>
<li>Deliverability</li>
<li>Operations</li>
<li>Client management</li>
<li>Outbound strategy</li>
<li>Copywriting</li>
</ul>
<li>Opportunity to help scale outbound systems and processes</li>
<li>Fast-moving environment with strong growth opportunities</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening</li>
<li>Interview with founder</li>
<li>Final discussion</li>
<li>Offer & onboarding</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Understand cold email deeply,</li>
<li>Know how to improve deliverability and campaign performance,</li>
<li>Thrive in startup environments,</li>
<li>And enjoy owning client outcomes from end to end,</li>
</ul>
<p>This role is a strong fit for you.</p></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.</p>
<p>This is not a passive account management role.</p>
<p>You will be directly responsible for:</p>
<ul>
<li>Cold email campaign performance,</li>
<li>Inbox placement,</li>
<li>Deliverability troubleshooting,</li>
<li>Campaign optimization,</li>
<li>Client communication,</li>
<li>And retention.</li>
</ul>
<p>You’ll work closely with:</p>
<ul>
<li>The founder,</li>
<li>Outreach team,</li>
<li>Developers,</li>
<li>And operations</li>
</ul>
<p>To ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p>
<p>If you understand cold email beyond basic outreach — including:</p>
<ul>
<li>Infrastructure,</li>
<li>Warm-up,</li>
<li>Deliverability,</li>
<li>Copy performance,</li>
<li>Inbox health,</li>
<li>And campaign optimization —</li>
</ul>
<p>This role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Client campaign ownership</strong></p>
<ul>
<li>Act as the primary point of contact for 20–30 active clients</li>
<li>Lead client check-ins and performance conversations</li>
<li>Manage client expectations and campaign updates</li>
<li>Build strong long-term client relationships</li>
<li>Proactively identify risks and prevent churn before issues escalate</li>
</ul>
<p><strong>Cold email campaign performance</strong></p>
<ul>
<li>Diagnose and optimize underperforming campaigns</li>
<li>Troubleshoot:</li>
<ul>
<li>Deliverability issues</li>
<li>Inbox placement problems</li>
<li>Domain health</li>
<li>Spam issues</li>
<li>List quality concerns</li>
<li>Low reply rates</li>
</ul>
<li>Review and optimize:</li>
<ul>
<li>Subject lines</li>
<li>Messaging</li>
<li>Sequencing</li>
<li>Personalization</li>
</ul>
<li>Quality-check campaigns before launch</li>
<li>Continuously improve campaign performance and outcomes</li>
</ul>
<p><strong>Deliverability & infrastructure</strong></p>
<ul>
<li>Manage and optimize:</li>
<ul>
<li>Warm-up systems</li>
<li>Inbox reputation</li>
<li>Sending domains</li>
<li>DNS setup</li>
<li>SPF/DKIM/DMARC</li>
</ul>
<li>Understand how inbox placement impacts results</li>
<li>Troubleshoot technical campaign issues independently when possible</li>
<li>Collaborate with technical teams on infrastructure and automation improvements</li>
</ul>
<p><strong>Copywriting & messaging optimization</strong></p>
<ul>
<li>Personally write and refine cold email copy</li>
<li>Improve:</li>
<ul>
<li>Open rates</li>
<li>Reply rates</li>
<li>Positive response rates</li>
</ul>
<li>Test and iterate messaging based on campaign data</li>
<li>Balance personalization with scalability</li>
</ul>
<p><strong>Processes, SOPs & scaling operations</strong></p>
<ul>
<li>Build and improve delivery documentation and playbooks</li>
<li>Maintain organized workflows and campaign tracking</li>
<li>Track:</li>
<ul>
<li>SLAs</li>
<li>Client health</li>
<li>Campaign metrics</li>
<li>Operational performance</li>
</ul>
<li>Help create scalable systems as the company grows</li>
</ul>
<p><strong>Cross-functional collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Developers</li>
<li>Infrastructure teams</li>
<li>Outreach specialists</li>
<li>Leadership</li>
</ul>
<li>Coordinate campaign execution and troubleshooting</li>
<li>Report directly to the founder on:</li>
<ul>
<li>Campaign performance</li>
<li>Client risks</li>
<li>Retention concerns</li>
<li>Operational improvements</li>
</ul>
</ul>
<h4>Required experience & skills</h4>
<ul>
<li>Experience inside:</li>
<ul>
<li>Cold email agencies</li>
<li>Lead generation companies</li>
<li>Outbound sales environments</li>
<li>Startup operations</li>
</ul>
<li>Strong hands-on expertise in:</li>
<ul>
<li>Cold email strategy</li>
<li>Deliverability</li>
<li>Inbox placement</li>
<li>Warm-up systems</li>
<li>Outbound infrastructure</li>
</ul>
<li>Strong copywriting ability for outbound campaigns</li>
<li>Experience troubleshooting:</li>
<ul>
<li>Spam issues</li>
<li>Domain reputation</li>
<li>Low-performing campaigns</li>
</ul>
<li>Technical understanding of:</li>
<ul>
<li>APIs</li>
<li>Automations</li>
<li>Workflows</li>
<li>Outbound systems</li>
</ul>
<li>Daily practical use of:</li>
<ul>
<li>AI tools</li>
<li>ChatGPT</li>
<li>Claude</li>
<li>Automation workflows</li>
</ul>
<li>Strong communication and client management skills</li>
<li>Comfortable operating independently in fast-moving environments</li>
</ul>
<h4>Nice-to-have experience</h4>
<ul>
<li>Experience with:</li>
<ul>
<li>Instantly</li>
<li>Smartlead</li>
<li>Clay</li>
<li>Apollo</li>
<li>Lemlist</li>
<li>Outreach</li>
<li>HubSpot</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Zapier</li>
<li>Make</li>
<li>Webhooks</li>
<li>Automation systems</li>
</ul>
<li>Experience scaling outbound systems for startups or agencies</li>
<li>Background in SaaS or lead generation environments</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You take ownership instead of waiting for instructions</li>
<li>You thrive in startup environments where systems evolve quickly</li>
<li>You focus on execution, results, and performance</li>
<li>You understand that deliverability is just as important as copy</li>
<li>You communicate confidently with founders and executives</li>
<li>You can troubleshoot both technical and operational campaign issues</li>
<li>You care deeply about client outcomes and retention</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review campaign performance dashboards and inbox health</li>
<li>Troubleshoot deliverability or reply-rate issues</li>
<li>Optimize copy, targeting, and sequencing</li>
<li>Join client calls and provide performance updates</li>
<li>Coordinate with outreach and technical teams</li>
<li>Launch and QA new campaigns</li>
<li>Monitor domain reputation and warm-up systems</li>
<li>Update SOPs and operational tracking systems</li>
</ul>
<p>In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>Client retention and churn reduction</li>
<li>Inbox placement and deliverability rates</li>
<li>Campaign reply and conversion performance</li>
<li>Client satisfaction and relationship health</li>
<li>SLA adherence and operational consistency</li>
<li>Overall impact on client campaign results</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and direct impact on client outcomes</li>
<li>Work closely with startup leadership and technical teams</li>
<li>Blend of:</li>
<ul>
<li>Deliverability</li>
<li>Operations</li>
<li>Client management</li>
<li>Outbound strategy</li>
<li>Copywriting</li>
</ul>
<li>Opportunity to help scale outbound systems and processes</li>
<li>Fast-moving environment with strong growth opportunities</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening</li>
<li>Interview with founder</li>
<li>Final discussion</li>
<li>Offer & onboarding</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Understand cold email deeply,</li>
<li>Know how to improve deliverability and campaign performance,</li>
<li>Thrive in startup environments,</li>
<li>And enjoy owning client outcomes from end to end,</li>
</ul>
<p>This role is a strong fit for you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong>About us</strong> </span></p><br><p><span>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions. </span></p><br><p><span><strong>The Scope of Work: </strong></span><span><strong>1. Document Preparation, Review, Finalization, and support services </strong></span><span><strong>1.1. Base Scope </strong></span><span><strong>A. The consultant should be responsible for supporting the Company in the </strong></span><span><strong>development, review, and finalization of offshore HSSE documents listed in </strong></span><span><strong>Annexure B. </strong></span><span><strong>B. The consultant shall coordinate with Company process owners to: </strong></span><span><strong>• Understand offshore operations, risks, and HSSE requirements </strong></span><span><strong>• Gather inputs for document development </strong></span><span><strong>• Participate in meetings and site visits as required (including Block 8 assets) </strong></span><span><strong>C. Documents shall include, but not be limited to: </strong></span><span><strong>• Procedures </strong></span><span><strong>• Standard Operating Procedures (SOPs) </strong></span><span><strong>• Guidelines and manuals relevant to offshore operations </strong></span><span><strong>D. All documents shall be prepared in the specific operational context of OQEP </strong></span><span><strong>offshore assets and aligned with the applicable offshore industry’s best </strong></span><span><strong>practices. </strong></span> </p><br> <strong>candidate should hold a degree in related field with minimum 15 years of experience in Oil& Gas sector</strong><br><p><strong>Moving forward together</strong></p><br><p>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</p><br><p>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</p><br><p>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job title Sr. Specialist Business Applications Grade Stream People, Technology & Culture Function IDS & CI - Digital Delivery Location Oman Muscat Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Manager Digital Delivery Direct reports - Job purpose The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect s portfolio. The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements. The position will act in accordance with the OQEP s Mission, Vision, Values & Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE & Energy Management System requirements standards, Omani s government & other legal justifications, and best international practices in consonance with national objectives. Main Tasks and Responsibilities Solution Architecture & Design Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS. Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies. Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery. Architecture Governance & Standards Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications. Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles. Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews. Delivery Standards & CI/CD Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management. Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors. Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency. Deployment & Release Strategy Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management. Define release governance deployment runbooks, rollback/back-out plans, and post-deployment verification and oversee controlled releases of significant changes. Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance. EDRMS / ECM Platform Architecture Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform. Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality. Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build. Integration Architecture Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors. Define standards for authentication, error handling, monitoring, and data quality across integrations. Technical Leadership, Support Oversight & Vendor Management Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed without owning first-line incident resolution. Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities. Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability. Perform other related duties as assigned. Key interactions Internal: IDS & CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams. External: Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants. Notable Working Conditions. Office environment, intensive computer screen use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Requirements Required: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field. <em>Preferred: Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.</em> Language Excellent knowledge of written, read, and spoken English (required) Background and experience Competencies and skills 6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization. Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture. Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred. Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent). Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems. Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes. Experience working with vendors and managing technical delivery quality and compliance. Technical Competencies: Strong analytical and problem-solving skills. Excellent communication skills, able to translate technical concepts for business stakeholders. Ability to act as a technical authority and influence design decisions across teams and vendors. Attention to detail and a quality-driven mindset. Self-motivated with the ability to manage multiple initiatives concurrently. Collaborative approach to working with cross-functional and vendor teams. Cultural sensitivity in a multinational environment. Technical Competencies: Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams). Architecture governance and Architecture Decision Records (ADRs). CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions). Automated testing and security scanning (SAST/DAST/dependency scanning). Deployment architecture, environment strategy, and release governance. EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar). Document management workflows, metadata models, taxonomy, and records compliance. Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems. IT governance, change management, and access control principles. Vendor management and technical delivery review.IT governance, change management, and access control principles. Vendor management and technical delivery review.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>JOB PURPOSE</strong> </p>
<p>To support the department in executing the full scope of the corporate communications function, encompassing public relations, media relations, events, corporate social responsibility (CSR), and stakeholder engagement. The Senior Corporate Communications Specialist takes ownership of assigned workstreams and day-to-day communications activities, ensuring high-quality, timely, and on-brand delivery in line with plans and guidelines set by the Marketing and Communications Director. The role requires a seasoned communications professional who can work with significant autonomy, handle complex tasks, and contribute meaningfully to the team s overall output.</p>
<p> <strong>KEY ACCOUNTABILITIES AND RESPONSIBILITIES</strong> </p>
<p>Public Relations & Communications</p>
<p> Execute the approved annual PR and communications plan, delivering assigned activities on time and to the standard set by the Marketing and Communications Director.</p>
<p> Support the management of the company s public image by drafting, reviewing, and distributing press releases, corporate statements, newsletters, and official communications in Arabic and English.</p>
<p> Maintain and regularly update the media contacts database, ensuring strong, ongoing working relationships with journalists, editors, and correspondents.</p>
<p> Handle day-to-day media enquiries, preparing initial responses and coordinating with the Marketing and Communications Director for approval and release.</p>
<p> Monitor media coverage across print, broadcast, digital, and social platforms daily, compiling coverage summaries and sentiment reports for the review.</p>
<p> Assist in preparing communications materials and holding statements during sensitive or crisis situations, under the direction of the Marketing and Communication Director.</p>
<p> Coordinate with internal departments to gather accurate information for communications outputs, ensuring factual consistency across all materials.</p>
<p>Media Relations & Content</p>
<p> Execute activities across the organisation s media calendar, including coordinating interviews, press visits, editorial opportunities, and advertorial placements.</p>
<p> Produce media-facing content including press kits, backgrounders, executive bios, fact sheets, and corporate presentations in Arabic and English.</p>
<p> Liaise with media buying and advertising agencies on a day-to-day basis, tracking placements, confirming deliverables, and flagging issues to the Marketing and Communication Director.</p>
<p> Review creative and media content produced by agencies and suppliers, checking for accuracy, tone, and brand compliance before submission to the final approval.</p>
<p> Track and reconcile media spend against approved budgets, maintaining up-to-date records and submitting periodic expenditure reports to the Director.</p>
<p> Monitor media landscape developments, emerging platforms, and coverage trends, preparing periodic summaries. </p>
<p> Support the identification of media partnership and sponsorship opportunities, preparing initial assessments and proposals for review. </p>
<p>Events Management</p>
<p> Execute logistical and operational activities across the annual events calendar, including corporate launches, press conferences, community events, exhibitions, and sponsorships.</p>
<p> Coordinate with event agencies, venues, production companies, caterers, and other suppliers to ensure smooth, on-time, and on-brand delivery of all events.</p>
<p> Manage event timelines, run-of-show documents, and vendor checklists, proactively flagging delays or risks to the Marketing and Communication Director.</p>
<p> Liaise with internal departments to coordinate attendance, speakers, collateral, and event-related requirements ahead of each event.</p>
<p> Support on-site event management, ensuring all logistics, guest coordination, and brand standards are maintained throughout.</p>
<p> Compile post-event reports covering attendance, media coverage, supplier performance, and feedback, submitting findings to the Marketing and Communication Director.</p>
<p> Maintain an organised events tracker and a database of vendors, agencies, and venues for reference in future event planning.</p>
<p>Corporate Social Responsibility (CSR)</p>
<p> Execute assigned CSR activities including community programmes, charitable initiatives, environmental campaigns, and employee volunteering events in line with the approved CSR plan.</p>
<p> Coordinate with NGOs, community organisations, and government contacts to support the delivery of CSR partnerships and initiatives as per the plan.</p>
<p> Prepare content, social media posts, reports, and collateral related to CSR activities, ensuring accurate and consistent communication of the company s community commitments.</p>
<p> Maintain records of all CSR activities, tracking participation, expenditure, and outputs to support periodic impact reporting.</p>
<p> Monitor relevant national and regional CSR developments and community initiatives, summarising findings for the department s awareness.</p>
<p> Support the preparation of periodic CSR reports by gathering data, drafting sections, and compiling supporting documentation for the review.</p>
<p>Stakeholder Management</p>
<p> Maintain and regularly update the stakeholder database, including government entities, media contacts, community representatives, corporate partners, and NGOs.</p>
<p> Support the execution of stakeholder engagement activities such as briefings, site visits, consultations, and formal correspondence.</p>
<p> Draft stakeholder communications including letters, meeting summaries, and follow-up correspondence in Arabic and English for review and approval.</p>
<p> Monitor stakeholder feedback and engagement activity, flagging any concerns, emerging sensitivities, or opportunities.</p>
<p> Assist in preparing stakeholder relationship updates, engagement logs, and briefing notes for senior leadership.</p>
<p> Represent the organisation at community engagements, industry events, and external forums when directed by the Marketing and Communication Director.</p>
<p>Reporting & Administration </p>
<p> Prepare clear, well-structured performance summaries, activity reports, and dashboards across PR, media, events, CSR, and stakeholder workstreams for review.</p>
<p> Track expenditures for assigned activities against approved budgets, submitting timely and accurate expense reports.</p>
<p> Maintain organised and up-to-date records of communications assets, vendor contracts, agency briefs, media lists, and event documentation.</p>
<p> Assist in preparing presentations, proposals, and briefing materials.</p>
<p> Coordinate administrative tasks related to agency management including purchase orders, invoice tracking, and delivery confirmation.</p>
<p><br></p>
<p> </p></div></section>
<p>Al Ghafa is seeking a motivated Junior IT & Automation Associate to support the company's digital transformation initiatives. The role is ideal for an early-career professional who is passionate about technology, eager to learn, and committed to developing practical automation and IT solutions that improve productivity and operational efficiency.</p><p><b><br></b></p><p><b>Tasks and Responsibilities:</b></p><ul><li>Execute the company's strategic IT vision for automation across all departments and sectors, leveraging RPA bots, AI tools, and modern platforms to streamline tasks and improve efficiency.</li><li>Design and implement a secure, user-friendly customer-facing portal that supports document uploads, real-time tracking of service requests, and dashboard visualizations.</li><li>Develop backend systems, including databases and OCR engines, to extract structured data from scanned documents and other inputs as required for automated processing.</li><li>Build or integrate automation bots (e.g., Selenium, Power Automate, UiPath) to perform tasks such as filling out and submitting forms, uploading documents, and completing payments on government portals or other internal/external platforms.</li><li>Automate invoice processing and data entry workflows using AI-powered OCR tools to eliminate manual data entry and improve accuracy in financial operations.</li><li>Develop and deploy AI-based tools and API-driven automations for HR tasks, including overtime tracking, attendance logging, and other administrative functions.</li><li>Integrate UniFi infrastructure (e.g., UDM, NAS, user access tracking) with Microsoft services (e.g., Power BI, Entra ID sync) to create a seamless and scalable digital environment for both employees and customers.</li><li>Document all systems, processes, and configurations, and conduct knowledge transfer sessions to ensure a smooth handover and long-term sustainability of implemented solutions.</li><li>Participate in internal training and mentoring sessions to expand technical skills and industry knowledge.</li><li>Contribute ideas and solutions to enhance efficiency, user experience, and system performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications and Experience:</b></p><ul><li>Experience: 2-4 years</li><li>Bachelor's degree in computer science, Information Technology, Software Engineering, or related field.</li><li>Basic understanding of one or more of the following: Microsoft Power Platform (Power Automate, Power Apps, Power BI) Python or JavaScript programming Cloud or AI services (Azure, Google Cloud, or similar)</li><li>Eagerness to learn, explore new technologies, and develop practical IT solutions.</li><li>Strong problem-solving skills, attention to detail, and ability to work collaboratively.</li><li>Positive attitude, adaptability, and a passion for continuous learning.</li></ul><p>Note: We thank all applicants for their interest, however only those candidates who are shortlisted will be contacted</p>
<p><h4>Role summary</h4>
<p>Working unsupervised, installing the ESP, monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</p>
<h4>Essential responsibilities</h4>
<ul>
<li>Under general supervision performs installation/pulling of Electrical Submersible Pumps (ESP) and associated equipment in onshore oil and water wells.</li>
<li>May be required to work unsupervised.</li>
<li>Assists with monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</li>
<li>The position involves frequent travel on domestic assignments and time away from home, often at short notice. Handles special projects as assigned.</li>
<li>Conducts all business activities in accordance with HSE policies and legal compliance requirements.</li>
</ul>
<h4>Essential requirements of the role (experience / skills / competencies)</h4>
<ul>
<li>Years of experience: Minimum of 3 years of experience in Electrical Submersible Pump installation, commissioning, and troubleshooting are mandatory.</li>
<li>Field of experience: Artificial Lift Systems - Electrical Submersible Pump installation and pull-out activities.</li>
<li>Technical skills:
<ul>
<li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li>
<li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li>
<li>Analytical skills to route ESP problems during troubleshooting.</li>
</ul>
</li>
<li>Soft skills: Customer focus, communication, interpersonal, and team working skills.</li>
<li>Tools or software (required / preferred): MS Office.</li>
<li>Education qualifications: Diploma or bachelor’s degree.</li>
<li>Industry background or experience (required / preferred): Oil and Gas - Artificial Lift System Electrical Submersible Pump required.</li>
<li>Required accreditations / qualifications / certification / licenses including driving license: LMV defensive driving experience.</li>
</ul>
<h4>Desirable attributes of the worker (experience / skills / competencies)</h4>
<ul>
<li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li>
<li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li>
<li>Minimum of 3 years of experience in Electrical Submersible Pump commissioning and troubleshooting responsibilities is mandatory.</li>
<li>Analytical skills to route ESP problems during troubleshooting.</li>
</ul>
<p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining, and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate rule application scenarios — reading a compliance artifact (advertisement, disclosure, policy) against a specific regulation and citing the exact subsection that applies or is violated; Write sanctions alert disposition cases with structured false-positive reasoning documentation and escalation scenarios; Build compliance testing scenarios: sample selection, test design, findings documentation, and examiner-ready conclusion memos; Develop policy gap identification cases where an internal policy is silent on a regulatory requirement, contradicts the regulation, or has not been updated to reflect a recent change; Document all test cases with verified regulatory citations to the specific subsection — never approximated, never fabricated.<br> What we look for This opportunity is a good fit for professionals with a background in compliance, regulatory affairs, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Law, Finance, Economics, Business Administration, Accounting, or any related field; 2+ years of compliance, audit, legal, risk management, or financial services experience; Current or recent experience in compliance & regulatory roles, financial crimes, or adjacent roles; Citation discipline as a core habit — able to identify the exact regulatory subsection that applies and flag uncertainty rather than approximate; CRCM, CAMS, or equivalent local credential is a strong positive signal; former regulatory examiner or inspector status is equally strong; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br>
<p> <strong>Job purpose </strong> </p>
<p> <strong> </strong> </p>
<p>Provide Performance Management and Talent Management support services across the organization, acting as an accountable resource for the design, implementation, and continuous improvement of performance and talent processes.</p>
<p>Organizes and controls end-to-end performance management processes, including goal setting, performance reviews, KPI frameworks, and calibration, ensuring clarity of individual contributions and alignment with corporate objectives.</p>
<p>Supports wider Talent Management initiatives, including Learning & Development, Competency Assurance, Succession Planning, and Talent Reviews, to strengthen organizational capability and leadership pipeline.</p>
<p>Ensures alignment of performance outcomes with rewards, development, and workforce planning, contributing to building a high-performance culture and long-term business sustainability.</p>
<p>The position operates in accordance with organizational strategy, policies, governance standards, and best international HR practices.</p>
<p> <strong>Main tasks and responsibilities </strong> </p>
<p> <strong> </strong> </p>
<ul>
<li>Organizes and controls the end-to-end performance management cycle, including goal setting, mid-year reviews, annual appraisals, and calibration processes in line with the approved performance management framework. </li>
<li>Plans and executes implementation of performance frameworks (KPIs/OKRs), ensuring alignment with corporate strategy and business objectives.</li>
<li>Ensures clarity, consistency, and fairness in performance evaluations across departments.</li>
<li>Facilitates performance calibration sessions to ensure equitable rating distributions and objectivity.</li>
<li>Develops and maintains performance management policies, guidelines, reports and tools.</li>
<li>Supports the cascading of corporate objectives into departmental and individual goals.</li>
<li>Monitors quality of goal setting and ensures alignment with strategic priorities.</li>
<li>Analyzes performance data and produces reports, dashboards, and insights for leadership decision-making.</li>
<li>Identifies trends, gaps, and risks in workforce performance and recommends improvement actions.</li>
<li>Provides guidance and coaching to managers on effective performance management, feedback conversations, and handling underperformance.</li>
<li>Supports development and tracking of Performance Improvement Plans (PIPs).</li>
<li>Promote continuous improvement of the performance management cycle through periodic reviews, stakeholder feedback, and adoption of best practices to enhance process efficiency and effectiveness.</li>
<li>Supports Talent Review processes, including identification of high-potential employees and critical roles. </li>
<li>Contributes to the design and execution of Succession Planning frameworks and talent pipelines. </li>
<li>Collaborates with Learning & Development to align performance outcomes with development plans. </li>
<li>Assists in competency framework design, assessment, and gap analysis. </li>
<li>Supports leadership development and capability-building initiatives.</li>
<li>Manages performance management systems (e.g., SAP SuccessFactors, Oracle, Workday) ensuring data integrity and user adoption. </li>
<li>Ensures compliance with internal policies, audit requirements, and applicable regulations.</li>
</ul>
<p><br></p><ul>
</ul>
<p> </p>
<p> <strong> </strong> </p>
<p> </p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Cold Email Outreach Specialist (Outbound Email & Lead Generation) – Remote Position Type: Full-Time, Remote Location: Middle East Preferred Working Hours: U.<br>S. Client Business Hours About the Role At Pavago, one of our clients is hiring a Cold Email Outreach Specialist to generate qualified sales opportunities through strategic outbound email campaigns.<br> This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.<br> Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.<br> If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.<br> What You’ll Own Prospect Research & List Building Build highly targeted prospect lists using: Apollo ZoomInfo LinkedIn Sales Navigator Crunchbase Similar prospecting platforms Segment prospects by: Industry Company size Job title Geography Ideal Customer Profile (ICP) Verify and clean contact data using: NeverBounce ZeroBounce Clearout Maintain organized prospect databases and outreach lists.<br> Cold Email Campaign Management Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics.<br> Deliverability & Inbox Management Manage inbox reputation using platforms such as: Instantly Lemlist Smartlead Mailwarm Monitor: Bounce rates Spam scores Sender reputation Inbox health Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines.<br> Campaign Optimization & Reporting Conduct A/B testing on: Subject lines Messaging CTAs Send times Track key metrics including: Open rates Positive reply rates Bounce rates Conversion rates Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history.<br> Lead Qualification & CRM Management Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: HubSpot Salesforce Zoho CRM Similar CRM platforms Ensure outreach data remains organized and up to date.<br> Compliance & Best Practices Ensure campaigns comply with: CAN-SPAM GDPR CCPA Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation.<br> What Makes You a Strong Fit Excellent persuasive and concise writing skills.<br> Strong analytical mindset with a focus on performance improvement.<br> Comfortable using outbound automation and deliverability tools.<br> Organized, proactive, and highly execution-focused.<br> Strong attention to detail.<br> Continuously tests, learns, and optimizes campaign performance.<br> Required Experience & Skills Experience 1–2+ years of experience in: Cold Email Outreach Outbound Lead Generation Sales Development (SDR) Outbound Marketing Technical Skills Hands-on experience with: Apollo Instantly Lemlist Smartlead Woodpecker Similar outreach platforms Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication.<br> Nice-to-Have Experience managing large-scale email deliverability.<br> Understanding of: DNS SPF DKIM DMARC Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or Account Executives.<br> Familiarity with outbound automation workflows and CRM integrations.<br> What a Typical Day Looks Like Build and refine prospect lists.<br> Launch and monitor outbound email campaigns.<br> Review inbox health and deliverability metrics.<br> Optimize messaging, targeting, and campaign performance.<br> Qualify interested prospects and hand them off to sales.<br> Update CRM records and maintain campaign documentation.<br> In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.<br> Key Metrics for Success (KPIs) High email open rates.<br> Positive reply and conversation rates.<br> Low bounce rates and strong inbox health.<br> Consistent campaign execution and optimization.<br> Accurate CRM documentation.<br> Growth in qualified outbound pipeline.<br> Why Join Us?<br> Own the complete outbound email process from strategy to execution.<br> Work with modern sales engagement and automation tools.<br> Directly influence pipeline growth and revenue generation.<br> Performance-driven environment with measurable impact.<br> Opportunities to grow into: Senior Outbound Specialist Sales Development Team Lead Outbound Growth Manager Revenue Operations Interview Process Initial Phone Screen Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Cold Email Sequence Exercise) Client Interview Offer & Onboarding What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video .<br> This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.<br> Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team.<br> This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.<br> Don’t overthink it—you can record your video as many times as you’d like before submitting it.<br> Only your final submission will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.<br> Apply Now If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you.<br> Apply today and become a key contributor to building a predictable outbound pipeline.<br></span> </div>
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn't servicing scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn't servicing scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>