About the role

We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.

This is not a passive account management role.

You will be directly responsible for:

• Cold email campaign performance,
• Inbox placement,
• Deliverability troubleshooting,
• Campaign optimization,
• Client communication,
• And retention.

You’ll work closely with:

• The founder,
• Outreach team,
• Developers,
• And operations

To ensure campaigns perform, clients stay happy, and delivery standards scale with the business.

If you understand cold email beyond basic outreach — including:

• Infrastructure,
• Warm-up,
• Deliverability,
• Copy performance,
• Inbox health,
• And campaign optimization —

This role is a strong fit.

What you’ll own

Client campaign ownership

• Act as the primary point of contact for 20–30 active clients
• Lead client check-ins and performance conversations
• Manage client expectations and campaign updates
• Build strong long-term client relationships
• Proactively identify risks and prevent churn before issues escalate

Cold email campaign performance

• Diagnose and optimize underperforming campaigns
• Troubleshoot:
• Deliverability issues
• Inbox placement problems
• Domain health
• Spam issues
• List quality concerns
• Low reply rates
• Review and optimize:
• Subject lines
• Messaging
• Sequencing
• Personalization
• Quality-check campaigns before launch
• Continuously improve campaign performance and outcomes

Deliverability & infrastructure

• Manage and optimize:
• Warm-up systems
• Inbox reputation
• Sending domains
• DNS setup
• SPF/DKIM/DMARC
• Understand how inbox placement impacts results
• Troubleshoot technical campaign issues independently when possible
• Collaborate with technical teams on infrastructure and automation improvements

Copywriting & messaging optimization

• Personally write and refine cold email copy
• Improve:
• Open rates
• Reply rates
• Positive response rates
• Test and iterate messaging based on campaign data
• Balance personalization with scalability

Processes, SOPs & scaling operations

• Build and improve delivery documentation and playbooks
• Maintain organized workflows and campaign tracking
• Track:
• SLAs
• Client health
• Campaign metrics
• Operational performance
• Help create scalable systems as the company grows

Cross-functional collaboration

• Work closely with:
• Developers
• Infrastructure teams
• Outreach specialists
• Leadership
• Coordinate campaign execution and troubleshooting
• Report directly to the founder on:
• Campaign performance
• Client risks
• Retention concerns
• Operational improvements

Required experience & skills

• Experience inside:
• Cold email agencies
• Lead generation companies
• Outbound sales environments
• Startup operations
• Strong hands-on expertise in:
• Cold email strategy
• Deliverability
• Inbox placement
• Warm-up systems
• Outbound infrastructure
• Strong copywriting ability for outbound campaigns
• Experience troubleshooting:
• Spam issues
• Domain reputation
• Low-performing campaigns
• Technical understanding of:
• APIs
• Automations
• Workflows
• Outbound systems
• Daily practical use of:
• AI tools
• ChatGPT
• Claude
• Automation workflows
• Strong communication and client management skills
• Comfortable operating independently in fast-moving environments

Nice-to-have experience

• Experience with:
• Instantly
• Smartlead
• Clay
• Apollo
• Lemlist
• Outreach
• HubSpot
• Familiarity with:
• Zapier
• Make
• Webhooks
• Automation systems
• Experience scaling outbound systems for startups or agencies
• Background in SaaS or lead generation environments

What makes you a strong fit

• You take ownership instead of waiting for instructions
• You thrive in startup environments where systems evolve quickly
• You focus on execution, results, and performance
• You understand that deliverability is just as important as copy
• You communicate confidently with founders and executives
• You can troubleshoot both technical and operational campaign issues
• You care deeply about client outcomes and retention

What a typical day looks like

• Review campaign performance dashboards and inbox health
• Troubleshoot deliverability or reply-rate issues
• Optimize copy, targeting, and sequencing
• Join client calls and provide performance updates
• Coordinate with outreach and technical teams
• Launch and QA new campaigns
• Monitor domain reputation and warm-up systems
• Update SOPs and operational tracking systems

In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.

Key metrics for success (KPIs)

• Client retention and churn reduction
• Inbox placement and deliverability rates
• Campaign reply and conversion performance
• Client satisfaction and relationship health
• SLA adherence and operational consistency
• Overall impact on client campaign results

Why this role stands out

• High ownership and direct impact on client outcomes
• Work closely with startup leadership and technical teams
• Blend of:
• Deliverability
• Operations
• Client management
• Outbound strategy
• Copywriting
• Opportunity to help scale outbound systems and processes
• Fast-moving environment with strong growth opportunities

Interview process

• Initial screening
• Interview with founder
• Final discussion
• Offer & onboarding

Apply now

If you:

• Understand cold email deeply,
• Know how to improve deliverability and campaign performance,
• Thrive in startup environments,
• And enjoy owning client outcomes from end to end,

This role is a strong fit for you.