Contract Representative Jobs in Oman
736 Jobs Found
Oman - Oman
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
Oman - Oman
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
John Wood Group PLC
Oman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Wood is recruiting for a Contract Manager to join its Projects team focusing on delivering across FEED and Detail design scopes of work in Muscat, Oman. This is a secondment role to OQ in Oman. Assignment duration is one year. </p><br><p>This is a secondment role to OQ in Oman.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br> </div>
John Wood Group PLC
Oman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Wood is recruiting for a Contract Manager to join its Projects team focusing on delivering across FEED and Detail design scopes of work in Muscat, Oman. This is a secondment role to OQ in Oman. Assignment duration is one year. </p><br><p>This is a secondment role to OQ in Oman.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br> </div>
John Wood Group PLC
Oman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Wood is recruiting for a Contract Manager to join its Projects team focusing on delivering across FEED and Detail design scopes of work in Muscat, Oman. This is a secondment role to OQ in Oman. Assignment duration is one year. </p><br><p>This is a secondment role to OQ in Oman.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br> </div>
Confidential
Oman - Oman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Traffic Management Specialist arranges the shipment of Global Prepositioned Material Services (GPMS) cargo to various worldwide destinations via air, land and sea. The Incumbent must comply with all applicable International and Federal Transportation Laws, Regulations, Tariffs and Department of Defense (DOD) guidance. Must be able to gain access to Logistics Tool Suite (LTS), Global Freight Management (GRM), Cargo Movement Operating System (CMOS), Integrated Logistics System-Supply (ILS-S), Global Air Transportation Execution System (GATES), Integrated Computerized Deployment System (ICODES), Integrated Booking System (IBS), Joint Container Management system (JCM), Wood Packaging Materials (WPM) Management Toolset, Global Asset Reporting Tool (GART) and web-based tracking systems such as Integrated Data Environment/Global Transportation Network Convergence (IGC), Radio Frequency Identification (RFID-ITV) Tracking Portal, Global Decision Support Systems (GDSS-2) and Single Mobility System (SMS) to ensure In-transit Visibility (ITV) within the Defense Transportation System (DTS). Ensures all shipments comply with the International Trade and Arms Regulations (ITAR), the Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS). Must be able to complete AMMO-43, Intermodal Dry Cargo Container/CSC Reinspection, AMMO-62, Technical Transportation of Hazardous Materials Distance Learning Courses and WPM certification/recertification web-based training. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p><p>Principal Accountabilities</p><ul><li>Inspects, accepts documentation (DD Form 1149/1348-1), prepares and processes all outbound/inbound cargo offered for transportation in the Defense Transportation System (DTS).</li><li>Checks for completeness and accuracy. Verifies the Nomenclatures, Quantity, Transportation Control Numbers (TCN), Transportation Account Code (TAC), Consignor and Consignee Codes, Hazardous/Classified materials, ITARS certifications and other essential transportation data.</li><li>Properly classified freight, selects commodity codes, selects the most efficient mode of shipment and controls obligations for government transportation funds.</li><li>Prepares all required shipping documents for data input to CMOS/GATES, assigns Transportation Control Numbers, produces labels, issues truck manifest for general/hazardous cargo and Maintains Manifest logs.</li><li>Uses automated computer systems to process and document to accurately input the Transportation Control Numbers, Transportation Accounting Codes, consignor and consignee codes and other essential transportation data into CMOS, GATES or IBS.</li><li>Inspects Hazardous Materials to ensure proper packaging, marking, labeling, documentation and certification in accordance with applicable Dangerous Goods Regulations (AFMAN 24-604, 49 Code of Federal Regulation, International Air Transport Association (IATA) and International Maritime Dangerous Goods (IMDG).</li><li>Inspects, accepts and inventories all incoming freight and containers for overages, shortages and damage before acceptance. When required, initiate and complete DD Form 361, Transportation Discrepancy Report (TDR).</li><li>Provides asset visibility and real-time view to track customer queries using IGC, RFID-ITV, GDSS2 or SMS.</li><li>Prepares shipping documents and Movement Requests for international and domestic shipments between sites and container movements from the Sea Port of Embarkation (POE) to the Sea Port of Debarkation (POD) shipped by surface or sealift.</li><li>Performs Port Handling and Inland Transportation (PHIT) and ensures the subcontractor performs all duties and responsibilities according to the Statement of Work (SOW). Inspects and documents each shipment for contract compliance on a Customer Service Survey form.</li><li>Processes Export Traffic Release Requests (ETRR) for sealift shipments using Surface Deployment Distribution Command (SDDC) - Integrated Booking System (IBS).</li><li>Performs Host Country customs clearances and liaises with Military and Host country Ministries on Import and Export for Border Customs Clearances, Airport Customs Clearances and Seaport Clearances.</li><li>Selects and initiates contact with local carriers to arrange appropriate transport equipment for containers, classified, sensitive, hazardous or outsized shipments based on the size, weight, commodity description, freight classification, required delivery date, priority or other special requirements.</li><li>Loads/unloads 463L pallets, equipment, vehicles and ISO containers from flat-bed/low-bed trucks. May assist in loading/unloading military vessels at the seaport.</li><li>Assists the Pallet and Net Managers with inspections, issuing, accounting, controlling, reporting and maintaining operation stock levels of 463L pallets, nets and other tie-down equipment located on-site.</li><li>Assists the WPM Custodian with inspecting and certification, record keeping and reporting the receipt and usage requirements.</li><li>Assists the CCO with completing the monthly container inventory, ensuring all containers located on-site are inventoried between the 1st and 30th day of each month.</li><li>Reports all lost, damaged, destroyed and modified containers to the CCO within 12 hours of discovery.</li><li>Performs container inspections and reports findings on the DA 2404 equipment inspection and maintenance worksheet.</li><li>Receives/Ships all containers in JCM within 12 hours of receipt or departure.</li><li>Operates GATES and ICODES to process and manifest cargo and to develop load plans for military and commercial aircraft.</li><li>Prepares, inspects, reviews and submits Preload Plans, Hazardous Materials Diplomatic Clearances (HAZDIP) and other documents to facilitate air movement.</li><li>Inspects cargo documentation, conducts Joint Inspections and certifies that cargo is built correctly and airworthy.</li><li>Computes weight and balance and certifies weight distribution of the aircraft with passengers, cargo and baggage.</li><li>Determines cargo configuration and aircraft loading requirements in accordance with Air Transportability Test Loading Activity Certifications (ATTLA).</li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs.</p><p>Knowledge of related shipping/receiving procedures and the ability to detect/report problems to appropriate personnel.</p><p>Excellent organizational skills and the ability to effectively work under pressure and strict timelines required.</p><p>Ability to maintain an effective working relationship with coworkers, including multi-national staff and external and internal customers is required.</p><p>Must be able to communicate clearly and concisely, orally and in writing to coworkers and customers while maintaining Communication Security (COMSEC), Operational Security (OPSEC) and Computer Security (COMPUSEC).</p><p>Knowledge and understanding of MHE equipment operations and associated hazards required.</p><p>Will be required to receive training and operate material handling equipment.</p><p>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</p><p>High School diploma or equivalent required.</p><p>Minimum of three years of experience in Traffic Management (TMO)/Air Freight operations or associate degree in a related field of study required.</p><p>Experience may include but is not limited to import/export, freight acceptance, preparation, handling, cargo shipping/receiving by surface, sea and air data records, container management, customer service, cargo operating computer systems or other related experience.</p><p>Possess a current HAZMAT Certification in accordance with AFMAN 24-604 or ability to obtain it upon acceptance of the position.</p><p>Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.</p><p>Will be required to wear proper Personal Protective Equipment (PPE) according to prescribed procedures and as required for task being performed.</p><p>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.</p><p>Ability to travel domestically and internationally.</p><p>Experienced in aircraft cargo loading/unloading and cargo tie-down restraint procedures, palletizing cargo on single or multiple 463L pallets using side and top nets, straps, chains and devices for restraint preferred.</p><p>Familiarization and certification in AMC Airlift Load Planning, or equivalent, and Joint Inspection process is preferred.</p><p></p></section>
Amentum
Oman - Oman
<p><h4>Job Description</h4>
<p>The Traffic Management Specialist arranges the shipment of Global Prepositioned Material Services (GPMS) cargo to various worldwide destinations via air, land, and sea. The incumbent must comply with all applicable international and federal transportation laws, regulations, tariffs, and Department of Defense (DOD) guidance. Must be able to gain access to Logistics Tool Suite (LTS), Global Freight Management (GRM), Cargo Movement Operating System (CMOS), Integrated Logistics System-Supply (ILS-S), Global Air Transportation Execution System (GATES), Integrated Computerized Deployment System (ICODES), Integrated Booking System (IBS), Joint Container Management system (JCM), Wood Packaging Materials (WPM) Management Toolset, Global Asset Reporting Tool (GART), and web-based tracking systems such as Integrated Data Environment/Global Transportation Network Convergence (IGC), Radio Frequency Identification (RFID-ITV) Tracking Portal, Global Decision Support Systems (GDSS-2), and Single Mobility System (SMS) to ensure in-transit visibility (ITV) within the Defense Transportation System (DTS). Ensures all shipments comply with the International Trade and Arms Regulations (ITAR), the Performance Work Statement (PWS), and Amentum ISO 9001 Quality Management System (QMS). Must be able to complete AMMO-43, Intermodal Dry Cargo Container/CSC Reinspection, AMMO-62, Technical Transportation of Hazardous Materials Distance Learning Courses, and WPM certification/recertification web-based training. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p>
<h4>Principal Accountabilities</h4>
<ul>
<li>Inspects, accepts documentation (DD Form 1149/1348-1), prepares, and processes all outbound/inbound cargo offered for transportation in the Defense Transportation System (DTS).</li>
<li>Checks for completeness and accuracy. Verifies the nomenclatures, quantity, Transportation Control Numbers (TCN), Transportation Account Code (TAC), consignor and consignee codes, hazardous/classified materials, ITARS certifications, and other essential transportation data.</li>
<li>Properly classifies freight, selects commodity codes, selects the most efficient mode of shipment, and controls obligations for government transportation funds.</li>
<li>Prepares all required shipping documents for data input to CMOS/GATES, assigns Transportation Control Numbers, produces labels, issues truck manifest for general/hazardous cargo, and maintains manifest logs.</li>
<li>Uses automated computer systems to process and document to accurately input the Transportation Control Numbers, Transportation Accounting Codes, consignor and consignee codes, and other essential transportation data into CMOS, GATES, or IBS.</li>
<li>Inspects hazardous materials to ensure proper packaging, marking, labeling, documentation, and certification in accordance with applicable Dangerous Goods Regulations (AFMAN 24-604, 49 Code of Federal Regulation, International Air Transport Association (IATA), and International Maritime Dangerous Goods (IMDG)).</li>
<li>Inspects, accepts, and inventories all incoming freight and containers for overages, shortages, and damage before acceptance. When required, initiates and completes DD Form 361, Transportation Discrepancy Report (TDR).</li>
<li>Provides asset visibility and real-time view to track customer queries using IGC, RFID-ITV, GDSS2, or SMS.</li>
<li>Prepares shipping documents and movement requests for international and domestic shipments between sites and container movements from the Sea Port of Embarkation (POE) to the Sea Port of Debarkation (POD) shipped by surface or sealift.</li>
<li>Performs Port Handling and Inland Transportation (PHIT) and ensures the subcontractor performs all duties and responsibilities according to the Statement of Work (SOW). Inspects and documents each shipment for contract compliance on a Customer Service Survey form.</li>
<li>Processes Export Traffic Release Requests (ETRR) for sealift shipments using Surface Deployment Distribution Command (SDDC) - Integrated Booking System (IBS).</li>
<li>Performs host country customs clearances and liaises with military and host country ministries on import and export for border customs clearances, airport customs clearances, and seaport clearances.</li>
<li>Selects and initiates contact with local carriers to arrange appropriate transport equipment for containers, classified, sensitive, hazardous, or outsized shipments based on the size, weight, commodity description, freight classification, required delivery date, priority, or other special requirements.</li>
<li>Loads/unloads 463L pallets, equipment, vehicles, and ISO containers from flat-bed/low-bed trucks. May assist in loading/unloading military vessels at the seaport.</li>
<li>Assists the Pallet and Net Managers with inspections, issuing, accounting, controlling, reporting, and maintaining operation stock levels of 463L pallets, nets, and other tie-down equipment located on-site.</li>
<li>Assists the WPM Custodian with inspecting and certification, record keeping, and reporting the receipt and usage requirements.</li>
<li>Assists the CCO with completing the monthly container inventory, ensuring all containers located on-site are inventoried between the 1st and 30th day of each month.</li>
<li>Reports all lost, damaged, destroyed, and modified containers to the CCO within 12 hours of discovery.</li>
<li>Performs container inspections and reports findings on the DA 2404 equipment inspection and maintenance worksheet.</li>
<li>Receives/ships all containers in JCM within 12 hours of receipt or departure.</li>
<li>Operates GATES and ICODES to process and manifest cargo and to develop load plans for military and commercial aircraft.</li>
<li>Prepares, inspects, reviews, and submits preload plans, hazardous materials diplomatic clearances (HAZDIP), and other documents to facilitate air movement.</li>
<li>Inspects cargo documentation, conducts joint inspections, and certifies that cargo is built correctly and airworthy.</li>
<li>Computes weight and balance and certifies weight distribution of the aircraft with passengers, cargo, and baggage.</li>
<li>Determines cargo configuration and aircraft loading requirements in accordance with Air Transportability Test Loading Activity Certifications (ATTLA).</li>
<li>Loads, unloads, and services aircraft. Ensures cargo loads are secure and tied down. Assists load team chief with selecting, assembling, palletizing, and transporting cargo loads to and from aircraft and storage areas.</li>
<li>Safely transports and handles explosives.</li>
<li>Performs passenger service procedures, check-in, manifests passengers and baggage, and performs security checks. Loads/unloads passengers and baggage from aircraft.</li>
<li>Performs weighing of cargo, vehicles, and outsized cargo to determine the center of balance for rolling stock and ensures cargo dimensions are within pallet and aircraft limitations.</li>
<li>Implements, documents, and controls quality, training, environment, and safety programs.</li>
<li>Prepares and handles cargo in accordance with all prescribed regulations, instructions, technical orders, and procedures.</li>
<li>Accomplishes receiving process for all inbound cargo functions of MILSTRIP and NON-MILSTRIP shipments addressed to the host installation SRAN in accordance with regulation.</li>
<li>Maintains technical orders, publications, forms, and files required for traffic management operations.</li>
<li>Compiles data and submits reports and other correspondence as required.</li>
<li>Performs other duties as assigned.</li>
<li>Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li>
</ul>
<h4>Minimum Requirements</h4>
<ul>
<li>Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum PowerPoint, Excel, and Word programs.</li>
<li>Knowledge of related shipping/receiving procedures and the ability to detect/report problems to appropriate personnel.</li>
<li>Excellent organizational skills and the ability to effectively work under pressure and strict timelines required.</li>
<li>Ability to maintain an effective working relationship with coworkers, including multi-national staff and external and internal customers is required.</li>
<li>Must be able to communicate clearly and concisely, orally and in writing to coworkers and customers while maintaining Communication Security (COMSEC), Operational Security (OPSEC), and Computer Security (COMPUSEC).</li>
<li>Knowledge and understanding of MHE equipment operations and associated hazards required.</li>
<li>Will be required to receive training and operate material handling equipment.</li>
<li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li>
<li>High school diploma or equivalent required.</li>
<li>Minimum of three years of experience in Traffic Management (TMO)/Air Freight operations or associate degree in a related field of study required.</li>
<li>Experience may include but is not limited to import/export, freight acceptance, preparation, handling, cargo shipping/receiving by surface, sea and air data records, container management, customer service, cargo operating computer systems, or other related experience.</li>
<li>Possess a current HAZMAT Certification in accordance with AFMAN 24-604 or ability to obtain it upon acceptance of the position.</li>
<li>Must be able to obtain and maintain facility credentials/authorization. Note: US citizenship is required for facility credentials/authorization at this work location.</li>
<li>Will be required to wear proper Personal Protective Equipment (PPE) according to prescribed procedures and as required for task being performed.</li>
<li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.</li>
<li>Ability to travel domestically and internationally.</li>
</ul>
<h4>Preferred Qualifications</h4>
<ul>
<li>Experienced in aircraft cargo loading/unloading and cargo tie-down restraint procedures, palletizing cargo on single or multiple 463L pallets using side and top nets, straps, chains, and devices for restraint preferred.</li>
<li>Familiarization and certification in AMC Airlift Load Planning, or equivalent, and Joint Inspection process is preferred.</li>
</ul></p><p></p>
Confidential
Oman - muscat
<p><strong>“As a freelancer, make OMR 350 to 700 per month. No paperwork, No hassle.”</strong></p><p>We’re looking for freelance affiliates to sell sme.oryxmodels.com five business AI apps to owners and managers of shops, offices, clinics and other small businesses across Muscat. With ten new paying customers each month who remain subscribed, you could earn around <strong>OMR 350</strong> per month after six months and <strong>OMR 700</strong> per month after one year. You earn for one full year per customer. No paperwork or hassle - just the customer’s laptop and Wi-Fi connection for a demo and signup.</p>
Tawteen
Oman - muscat
<p>WE ARE HIRING: SALES EXECUTIVE New-Business Hunter | Muscat, Oman | Base + Uncapped Commission</p><p><strong>Desired Candidate Profile</strong></p><p>1 3 years of experience in B2B or SME sales. Fluency in both English and Arabic An Oman driving licence and the resilience to take a "no" and keep hunting.</p>
Prime Health Care LLC
Oman - muscat
<ul><li><p>Visit pharmacies, clinics, hospitals, and healthcare facilities within the assigned territory.</p></li><li><p>Develop new customers and identify new business opportunities.</p></li><li><p>Achieve monthly sales targets and collection targets.</p></li><li><p>Promote company products and introduce new product launches.</p></li><li><p>Build long-term relationships with healthcare professionals and purchasing departments.</p></li></ul><br><p><strong>Customer Relationship Management</strong></p><ul><li><p>Maintain regular visits to existing customers.</p></li><li><p>Ensure customer satisfaction and address inquiries promptly.</p></li><li><p>Monitor customer stock levels and suggest replenishment orders.</p></li><li><p>Gather customer feedback and market intelligence.</p></li></ul><p>Maintain accurate records of customer visits and interactions.</p><br><p><strong>Product Knowledge & Promotion</strong></p><ul><li><p>Develop a thorough understanding of the company’s products.</p></li><li><p>Explain product features, benefits, and applications to customers.</p></li><li><p>Stay updated on new products and competitor activities.</p></li></ul><br><p><strong>Order Processing & Delivery Support</strong></p><ul><li><p>Collect orders and coordinate with the office for timely fulfillment.</p></li><li><p>Ensure products are delivered accurately and on schedule.</p></li><li><p>Follow up on pending orders and customer requirements.</p></li><li><p>Assist with stock movement and delivery activities when required.</p></li><li><p>Support collections and documentation related to customer accounts.</p></li></ul><br><p><strong>Territory Management</strong></p><ul><li><p>Manage and develop an assigned sales territory.</p></li><li><p>Plan daily and weekly customer visit schedules.</p></li><li><p>Ensure adequate market coverage across assigned areas.</p></li><li><p>Identify inactive accounts and reactivate business relationships.</p></li><li><p>Maintain territory reports and sales activity records.</p></li></ul><br><p><strong>Mandatory</strong></p><ul><li><p>Valid Oman driving licence.</p></li><li><p>Willingness to travel extensively throughout Oman.</p></li><li><p>Previous sales experience (preferably in healthcare, medical devices, pharmaceuticals, FMCG, or distribution).</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Basic computer skills (Microsoft Office, email, WhatsApp Business).</p></li></ul><br><p><strong>Preferred</strong></p><ul><li><p>Experience dealing with pharmacies, hospitals, or clinics.</p></li><li><p>Arabic speaking ability (advantage but not mandatory).</p></li><li><p>Knowledge of the Oman healthcare market.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>.</p>
Hikma Quality
Oman - muscat
<p>JOB PURPOSE: Planning and conducting appointments with doctors and medical professionals to promote Hikma products with the aim to achieve the overall sales target while monitoring competitor s activities and threats. Following up on and reviewing Hikma products performance within the market through clients responses and other indicators.</p><p>KEY ACCOUNTABILITIES:</p><ul><li>Planning and conducting daily visits to healthcare professionals to promote assigned products, disseminate product information and convey company messages to achieve monthly sales target.</li><li>Assessing patients and doctors needs to strongly position the benefits of the brands.</li><li>Utilizing effective selling skills and performing cost-benefit analysis to deliver brands value proposition in alignment with marketing messages.</li><li>Maintaining strong disease and product knowledge in assigned therapy area.</li><li>Conducting conferences and lectures on Hikma products while developing contacts effectively.</li><li>Building trustful relationships with internal and external stakeholders to strengthen Hikma s image.</li><li>Monitoring and analyzing data and market conditions to identify competitive advantage.</li><li>Reviewing sales performance and developing Marketing plans to achieve objectives.</li><li>Documenting all sales related activities performed in a timely manner.</li><li>Generating the needed reports including business intelligence reports, market survey reports, competitors activities report, events feedback reports.</li><li>Collating accurate and prompt basic sales information and entering them on the CRM system daily to be revised by the Sales Supervisor.</li><li>Managing properly company s resources and insure working within the SOPs and compliance framework.</li><li>Performing other duties related to the job as assigned by the direct supervisor.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>B.Sc. degree in Pharmacy or equivalent</li><li>Valid Oman Ministry of Health License.</li><li>Minimum 1-2 years of related experience in Oman .</li></ul><p>BEHAVIOURAL COMPETENCIES:</p><ul><li>Communication & Influence.</li><li>Initiative & Drive for results.</li><li>Planning & Organizing.</li><li>Collaboration & Teamwork.</li></ul><p>FUNCTIONAL COMPETENCIES:</p><ul><li>Clients & Prospects Knowledge.</li><li>Computer Skills.</li><li>Deal Closing.</li><li>English Language.</li><li>Networking.</li><li>Brand Knowledge</li></ul>
Confidential
Oman - Oman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Assist customers with product selection, provide excellent customer service, promote products, achieve sales targets, process billing, replenish merchandise, maintain store cleanliness, and ensure an outstanding shopping experience.</p></div></section>
AKG Hardware
Oman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We're Hiring: Branch Sales Executive | AKG Hardware</p><p>Are you passionate about sales and building strong customer relationships? Join AKG Hardware and be part of a growing team dedicated to delivering quality services and premium construction chemicals and superb tiling solutions.</p><p>Key Responsibilities:</p><p>• Achieve branch sales targets and drive business growth.</p><p>• Assist customers in selecting the right products and provide excellent service.</p><p>• Prepare quotations, process POS orders, and coordinate timely deliveries.</p><p>• Build and maintain relationships with contractors, retailers, and other customers.</p><p>• Identify new business opportunities and support branch operations.</p><p>Requirements:</p><p>• Bachelor’s degree in construction chemicals or a related field.</p><p>• 2–5 years of sales experience, preferably in construction chemicals, tiling solutions or construction products.</p><p>• Strong communication, negotiation, and customer service skills.</p><p>• Proficiency in MS Office; ERP/POS experience is an advantage.</p><p>If you're a motivated sales professional looking to grow your career with a dynamic organization, we'd love to hear from you.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Strong communication, negotiation, and customer service skills</p></div>
Safran Group
Oman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Gestionnaire de facturation des contrats à l'heure de vol F/H</p><br><br><p>CDI</p><br><br><p>Technicien</p><br><br><p>Temps complet</p><br><br><p>MISSIONS<br> - Réaliser les calculs de facturation POPULAR et RESTORED dans l'outil FLINT (FLight INvoicing Tool)<br> - Assurer la validation des calculs avec GE<br> - Assurer la récupération des données clients <br> - Mettre en place des outils de mise à disposition et d'analyse des données calculées<br> - Maitriser les spécificités des contrats RPFH, RPFC, MCR et maitriser les algorithmes de calcul présents dans les contrats <br> - Contribuer aux actions de progrès et aux projets du Pole Méthode & Support ADV<br>ECOSYSTEME<br> - Etroite collaboration avec les Contracts Managers pour un suivi des facturations RPFH et calcul d'escalations<br> - Etroite collaboration avec l'équipe Calcul General Electric pour valider les calculs <br> - S'appuyer sur le Product Owner FLINT pour le support et les évolutions de l'outil<br> - Echanger avec le pôle contrat pour la mise à jour et la fiabilisation des données contrat relatives aux calculs + transmission des calculs escalation annuels<br> - S'assurer de la bonne prise en compte des calculs avec l'équipe des gestionnaires de facture pour assurer un bon TAT(Turn Around Time) facturation + une bonne qualité (FTR : First Time Right)</p><br><br><p> - Un équilibre vie pro/vie perso : Accord télétravail, dispositif d'Action Logement, RTT, congés conventionnels (ancienneté médailles, enfants malades), guide parentalité, dispositif pour les proches aidants et initiatives bien-être.<br> - Une rémunération attractive : 13ᵉ mois, épargne salariale, compte épargne temps, intéressement et participation avec abondement.<br> - Sécurité et santé : mutuelle et prévoyance familiale, programme renforcé sur la prévention pour assurer la sécurité de tous, service médical sur place.<br> - Mobilité douce : facilité de transport : navettes Safran, participation partielle des abonnements de transport, dispositif de covoiturage.<br> - Un cadre de travail pensé pour vous et vigilant de notre environnement : œuvres sociales aves les comités sociaux économique, espaces de travail agréables et adaptables ergonomiquement, restaurants d'entreprise à prix réduit, bornes électriques, salle de sport sur place, conciergerie, billetterie, voyages à prix compétitif…</p><br><br><p>Gestionnaire ADV, Analyste contrat ou Contrôle de gestion avec 3 ans d'expérience<br>De formation Bac + 2-3 avec idéalement une expérience sur de l'administration et/ou l'analyse de données d'outils digitaux<br>Autonomie, Rigueur, efficacité, aisance avec les mathématiques, sens du service<br>Bonne maitrise de l'anglais<br>Connaissance des contrats de services est un +<br>Excel avancé, (Power BI est un +)</p><br><br><br> </div>
Oman - muscat
<p><h4>Position objective:</h4>
<p>The sales associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the store manager or assistant store manager.</p>
<h4>Key responsibility:</h4>
<p><strong>Customer service:</strong><br>
Greet customers and assist them in selecting products that meet their needs.<br>
Convert window shoppers into buyers through proactive engagement.<br>
Promote the company's loyalty program to encourage repeat sales.<br>
Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).<br>
Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.<br>
Educate customers on product features, benefits, materials, and care instructions.</p>
<p><strong>Grooming / attitude / knowledge:</strong><br>
Always present a well-groomed and professional appearance.<br>
Be flexible and available to work extended hours during peak sales periods.<br>
Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.</p>
<p><strong>Merchandising:</strong><br>
Ensure products are displayed in an attractive manner according to store layout standards.<br>
Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.<br>
Record and maintain accurate inventory records for incoming and outgoing stock.<br>
Upsell and cross-sell products to increase sales opportunities.<br>
Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.</p>
<p><strong>Process:</strong><br>
Efficiently operate the point of sale (POS) system for billing and transactions.<br>
Balance the cash till at the start and end of shifts.<br>
Accurately process payments through cash, credit cards, vouchers, or automatic debits.<br>
Issue receipts, refunds, and change to customers correctly.<br>
Maintain vigilance regarding store security and ensure all loss prevention policies are followed.<br>
Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.</p>
<h4>Desired qualification:</h4>
<p>The ideal sales associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience. Previous experience in a sales role is preferred.</p></p><p></p>
Confidential
Oman - Oman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p>URGENT HIRING FIELD SALES EXECUTIVE OMAN</p><p><br></p><p><br></p><p>Experience: 3–6 Years</p><p>Qualification: Degree, Diploma or equivalent</p><p><br></p><p>SALARY: 500 -600 OMR</p><p><br></p><p>Other benefits : Accomodation, Transportation provided</p><p><br></p><p>Requirements:</p><p><br></p><p>3–6 years of retail/FMCG/supermarket experience.</p><p>Knowledge of merchandising and inventory management.</p><p>Good communication and customer service skills.</p><p>Physically fit and willing to work shifts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3 - 6 years of retail/FMCG/supermarket experience.<br>Knowledge of merchandising and inventory management.<br>Good communication and customer service skills.<br>Physically fit and willing to work shifts.</p><p></p></section>
Ajyad international company for travel & tourism
Oman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><br></p><ul><li><b>Identify and generate new business opportunities.</b></li><li><b>Develop and maintain relationships with corporate clients.</b></li><li><b>Promote and sell ERP, Accounting, HR, Inventory, POS, and other software solutions.</b></li><li><b>Conduct client meetings and software demonstrations.</b></li><li><b>Understand customer requirements and recommend suitable solutions.</b></li><li><b>Prepare quotations, proposals, and sales contracts.</b></li><li><b>Follow up with prospects until the sales process is completed.</b></li><li><b>Achieve monthly and annual sales targets.</b></li><li><b>Maintain accurate records in the CRM system.</b></li><li><b>Coordinate with the technical team during implementation.</b></li><li><b>Provide excellent after-sales support and maintain customer satisfaction.</b></li><li><b>Stay updated on market trends and competitor activities.</b></li><li><b>Prepare weekly and monthly sales reports.</b></li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><ol><li>Experience in ERP or Accounting Software sales is an advantage.</li><li>Strong communication, presentation, and negotiation skills.</li><li>Good command of English and Arabic.</li><li>Valid Omani driving license (preferred).</li></ol></div>
toto
Oman - muscat
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are a building materials supply company specializing in high-quality floor tiles, waterproofing solutions, and other construction-related materials. We cater to contractors, developers, and retail customers across the Sultanate of Oman.</p><p><br></p><p>Location: Ghubra, Muscat -Oman Job Description:</p><p><br><br></p><p>We are looking for a dynamic and result-oriented Sales Executive to join our team. The ideal candidate will be responsible for generating new business, maintaining customer relationships, and achieving sales targets within the construction materials sector.</p><p><br></p><p>Key Responsibilities:</p><p>Promote and sell floor tiles, waterproofing materials, and related construction products</p><p>Develop and maintain strong relationships with contractors, builders, and project clients</p><p>Identify new business opportunities in the construction market</p><p>Achieve monthly and quarterly sales targets</p><p>Prepare and follow up on quotations and inquiries</p><p>Conduct regular field visits and market coverage</p><p>Coordinate with internal teams for order processing and delivery</p><p><br></p><p>Requirements:</p><p>Minimum 5 years of sales experience in the Oman market (construction/building materials preferred)</p><p>Valid Oman driving license is mandatory</p><p>Good knowledge of construction products such as tiles, waterproofing, adhesives, etc.</p><p>Strong communication and negotiation skills</p><p>Ability to work independently and meet targets</p><p><br></p><p>Minimum qualification: Diploma or Bachelor’s degree (relevant field preferred)</p><p>Willingness to do field sales and client visits</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Any Nationality, </p><p>Mini 5 Years Experience required in Oman Market</p><p>Oman Driving License </p><p></p></section>
Oman Investment Authority
Oman - Oman
<p>JOB PURPOSE</p>
<p>HR Specialist is responsible for the day-to-day management of HR operations, including recruitment, employee records and documentation, HR reporting, employee relations, payroll processing, training coordination, and employee engagement. The role ensures accurate, compliant, and efficient HR administration in line with Omani Labour Law and company policy, and supports a positive and productive workplace for all employees.</p>
<p> </p>
<p>MAIN TASKS, DUTIES AND RESPONSIBILITIES</p>
<p>RECRUITMENT & ONBOARDING</p>
<p>1. Recruitment</p>
<p>- Coordinate end-to-end recruitment activities, including job postings, screening, shortlisting, and scheduling interviews.</p>
<p>- Liaise with hiring managers to understand staffing needs and prepare job descriptions.</p>
<p>- Manage new hire onboarding, including offer letters, contracts, and orientation.</p>
<p>- Maintain and update the recruitment tracker and candidate database.</p>
<p>2. Employee Records & Filing</p>
<p>- Maintain accurate and up-to-date employee personnel files (physical and electronic).</p>
<p>- Ensure all employee documentation complies with Omani Labour Law requirements.</p>
<p>- Track and renew employee documents (visas, labour cards, ID cards, contracts).</p>
<p>3. HR Reporting</p>
<p>- Prepare regular HR reports (headcount, turnover, attendance, leave balances, etc.).</p>
<p>- Support management with data and analytics for HR decision-making.</p>
<p>- Maintain HRIS records and ensure data accuracy.</p>
<p>4. Payroll</p>
<p>- Process monthly payroll inputs (attendance, leave, overtime, deductions).</p>
<p>- Coordinate with Finance to ensure accurate and timely salary disbursement.</p>
<p>- Maintain payroll records and respond to employee payroll-related queries.</p>
<p>- Ensure compliance with Social Protection Fund (formerly PASI) and Wage Protection System (WPS) requirements.</p>
<p>5. Employee Relations</p>
<p>- Act as a point of contact for employee queries and concerns.</p>
<p>- Support the resolution of grievances and disciplinary matters in line with company policy and Omani Labour Law.</p>
<p>- Promote fair and consistent application of HR policies across the organisation.</p>
<p>6. Training & Development</p>
<p>- Identify employee training needs in coordination with department heads.</p>
<p>- Coordinate and schedule internal and external training programmes.</p>
<p>- Maintain training records and track employee development plans.</p>
<p>- Support onboarding and induction training for new hires.</p>
<p>7. Employee Engagement</p>
<p>- Plan and coordinate employee engagement activities and events.</p>
<p>- Support initiatives that promote a positive workplace culture.</p>
<p>- Collect and analyse employee feedback (surveys, exit interviews) to improve engagement.</p>
<p>- Assist management in implementing retention and motivation programmes.</p>
<p> </p>
<p>MINIMUM QUALIFICATIONS</p>
<p>Education: - Bachelor's degree in Human Resources, Business Administration, or a related field.</p>
<p> - CIPD, PHR, or SHRM certification is an advantage.</p>
<p>Experience: </p>
<p>- Minimum 4 years of relevant HR experience covering recruitment, operations, employee relations, and payroll.</p>
<p>- Strong working knowledge of Omani Labour Law.</p>
<p>Technical Skills:</p>
<p>- HRIS and payroll systems; proficiency in MS Office (Excel, Word, Outlook).</p>
<p>- Familiarity with Social Protection Fund (PASI) and Wage Protection System (WPS) processes.</p>
<p>- Recruitment platforms and applicant tracking tools.</p>
<p>Soft Skills:</p>
<p>- Excellent communication skills in English and Arabic.</p>
<p>- Strong organisational and time-management skills.</p>
<p>- High attention to detail and confidentiality.</p>
<p>- Problem-solving, interpersonal, and employee grievance-handling skills.</p>
<p> </p>
<p> </p>
Confidential
Oman - muscat
<ul><li><p>Support onboarding and offboarding processes, ensuring all documentation is completed accurately. </p></li><li><p>Maintain and update employee records, HR databases, and personnel files. </p></li><li><p>Prepare HR-related letters, contracts, and employment documentation. </p></li><li><p>Coordinate employee attendance, leave records, and related reporting. </p></li><li><p>Assist with payroll inputs and employee benefits administration. </p></li><li><p>Respond to employee inquiries regarding HR policies, procedures, and benefits. </p></li><li><p>Support employee engagement initiatives, training programs, and company events. </p></li><li><p>Ensure compliance across all Government bodies with company policies and applicable labor laws. </p></li><li><p>Generate periodic HR reports and maintain accurate HR metrics. </p></li><li><p>Perform other HR and administrative duties as assigned. </p></li><li><p>As per business requirement, pursue all ad-hoc activities.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Human Resources, Business Administration, Management, or a related field. </p></li><li><p>1 to 2 years of experience in Human Resources, Administration, or a similar role in IT industry (preferred).</p></li><li><p>Good understanding of HR processes and employment practices. </p></li><li><p>Familiarity with Omani labor regulations is preferred. </p></li><li><p>Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). </p></li><li><p>Experience using HRIS or HR management systems is an advantage. </p></li><li><p>Strong communication skills in English and Arabic (Written & Spoken).</p></li><li><p>Excellent organizational and time-management skills. </p></li><li><p>Ability to handle confidential information professionally. <br><br></p></li></ul>