Class A Drivers Jobs
690 Jobs Found
<p><h4>About the role</h4>
<p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p>
<p>This is not just responding to tickets — you will:<br>
Manage cases end-to-end<br>
Coordinate across teams<br>
Solve problems at the root<br>
Keep customers informed throughout</p>
<p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p>
<h4>What you’ll own</h4>
<p><strong>Case management & CRM ownership</strong><br>
Create and manage cases in Salesforce<br>
Maintain clean, structured, and accurate records<br>
Document:<br>
- Issues<br>
- Updates<br>
- Resolutions<br>
Ensure full visibility across all customer interactions</p>
<p><strong>Triage & prioritization</strong><br>
Assess urgency of incoming requests<br>
Prioritize cases based on impact and SLA<br>
Track case ownership and ensure steady progress<br>
Ensure no case is left stagnant</p>
<p><strong>Customer communication</strong><br>
Respond to customers within 24 hours or less<br>
Provide proactive updates throughout the case lifecycle<br>
Communicate clearly across:<br>
- Email<br>
- Phone<br>
- Other channels<br>
Ensure customers always know:<br>
- What’s happening<br>
- What’s next</p>
<p><strong>Internal collaboration</strong><br>
Work closely with:<br>
- Service teams<br>
- Installation teams<br>
- Receivables teams<br>
Coordinate across departments to resolve issues quickly<br>
Escalate when needed to avoid delays</p>
<p><strong>Billing support</strong><br>
Handle billing and invoice-related inquiries<br>
Assist with resolving discrepancies<br>
Support follow-ups on past-due accounts<br>
Encourage customers to enroll in auto-billing</p>
<p><strong>Problem solving & process improvement</strong><br>
Investigate recurring issues and identify root causes<br>
Document findings and recommend improvements<br>
Help reduce repeat issues and inefficiencies</p>
<p><strong>Customer experience ownership</strong><br>
Confirm satisfaction before closing cases<br>
Ensure every interaction is:<br>
- Professional<br>
- Clear<br>
- Positive<br>
Encourage satisfied customers to leave reviews</p>
<h4>What makes you a strong fit</h4>
<p>You take ownership of customer issues end-to-end</p>
<p>You are:<br>
- Organized<br>
- Detail-oriented<br>
- Execution-focused</p>
<p>You communicate clearly and confidently</p>
<p>You can handle difficult situations with empathy and urgency</p>
<p>You thrive in fast-paced, team-based environments</p>
<h4>Required experience & skills</h4>
<p>2+ years in:<br>
- Customer support<br>
- Customer success<br>
- Service roles</p>
<p>Experience with CRM tools (preferably Salesforce)</p>
<p>Strong experience with:<br>
- Case management<br>
- Issue resolution</p>
<p>Excellent written and verbal English communication</p>
<p>Strong analytical and problem-solving skills</p>
<p>High attention to detail in documentation</p>
<p>Ability to manage multiple cases simultaneously</p>
<p>Familiarity with billing or receivables processes</p>
<h4>What a typical day looks like</h4>
<p>Review and prioritize incoming customer cases<br>
Communicate updates to customers proactively<br>
Coordinate with internal teams to resolve issues<br>
Handle billing-related inquiries<br>
Update CRM records accurately<br>
Identify patterns and suggest improvements</p>
<p>In short:<br>
You ensure every customer issue is resolved quickly, clearly, and professionally.</p>
<h4>Key metrics (KPIs)</h4>
<p>Case response time and resolution time<br>
Customer satisfaction (CSAT)<br>
CRM accuracy and completeness<br>
Consistency of follow-ups and communication<br>
Reduction in recurring issues</p>
<h4>Why this role stands out</h4>
<p>High ownership over customer experience<br>
Cross-functional exposure (ops, billing, service)<br>
Clear metrics and structured workflows<br>
Opportunity to improve systems and processes<br>
Strong foundation for growth into CS or Ops roles</p>
<h4>Interview process</h4>
<p>Initial phone screen<br>
Video interview with recruiter<br>
Client interview<br>
Offer & onboarding</p>
<p>If you:<br>
Take ownership of customer issues<br>
Follow through until resolution<br>
Thrive in structured, fast-paced environments<br>
This role is a strong fit.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>LIEU : Neuilly sur Seine</p><br><br><p>Date : Juillet 2026</p><br><p>Chanel est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour avoir un impact positif dans le monde.</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin. </p><br><p><b>Réalisez un stage où la gestion de projet est au service de la beauté et de la transformation durable.</b></p><br><p><b>Vos missions</b></p><br><p>Intégré(e) à la Direction Artistique, vous accompagnerez le Lead Développement Durable dans sa mission d’engagement des collaborateurs. Vous participez activement au développement <b>de la culture et de l’expertise durable auprès des collaborateurs -Former, Informer- Inspirer-</b></p><br><p><b>Dans ce cadre, vous participez à la mise en œuvre d’un calendrier d’animation :</b></p><br><p><b>Réalisation et actualisation de Modules de Formation @learning destiné aux collaborateurs (Actualisation Modules Eco-conception Architectures & Merchandising, Réalisation modules Eco-conception Digitale & Eco-conception Image & Films . </b>Vous serez acteur(rice) du projet de bout en bout, avec une forte autonomie et un esprit entrepreneurial, de la conception, des modules jusqu’à la communication interne. <b>Organisation de conférences, ateliers , fresques … . Suivi des impacts et feedbacks …</b> <b>Réalisation de Newsletter.</b></p><br><p><b>Vos responsabilités</b></p><br><ul><li><p><b>Gestion de projet Modules e-learning Développement Durable</b>:</p><br><ul><li><p>Piloter le projet de formation digitale depuis le cadrage jusqu’à la mise en ligne, en collaboration avec les équipes métiers.</p><br></li><li><p>Structurer, concevoir et publier des modules de formation simples, clairs, ludiques, pédagogique et interactifs</p><br></li><li><p>Maîtriser les plateformes e-learning (Rise/Articulate ou équivalent) pour assurer l’autonomie sur la production et le suivi.</p><br></li><li><p>Actualiser le guide de passation pour garantir la continuité du dispositif.</p><br></li></ul></li><li><p><b>Communication interne & valorisation Développement Durable</b>:</p><br><ul><li><p>Concevoir et réaliser une newsletter sur Salesforce ou équivalent</p><br></li><li><p>Créer et mettre en œuvre un plan de communication pour accompagner le lancement et l’adoption de l’outil</p><br></li></ul></li><li><p><b>Animation de communauté RSE</b> :</p><br><ul><li><p>Participer à l’organisation des réunions des communautés Développement Durable & Social Commitment.</p><br></li><li><p>Participer à l’organisation du Bilan Annuel Développement Durable 2026 -Présentation en Auditorium-</p><br></li><li><p>Assurer le suivi et le reporting des actions engagées autour des thématiques RSE.</p><br></li></ul></li></ul><p><b>Profil recherché</b></p><br><ul><li><p>Étudiant(e) en école de commerce, avec une spécialisation en gestion de projet, communication et un fort intérêt pour les enjeux Développement Durable</p><br></li><li><p>Première expérience en gestion de projet digital, communication interne, ou sur des sujets Développement Durable (stage ou projet).</p><br></li><li><p>Maîtrise des outils e-learning (idéalement Rise/Articulate) et des plateformes de création de newsletters (Salesforce ou équivalent).</p><br></li><li><p>Compétences avérées en organisation, rédaction et relationnel.</p><br></li><li><p>Capacité à travailler en autonomie, à prendre des initiatives, à être force de proposition, à fédérer autour d’un projet, et à porter la voix du Développement Durable au sein des équipes.</p><br></li></ul><p><b>CE QUI VOUS ENTHOUSIASME ET CE QUE CHANEL PEUT VOUS OFFRIR</b></p><br><p>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant ; où la création et l’humain sont au cœur des préoccupations.</p><br><p>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation – et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL.</p><br><br><br><br><br><br><br><br><br><br> </div>
<p><h4>Energy Jobline overview</h4>
<p>Energy Jobline is the largest and fastest growing global energy job board and energy hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.</p>
<p>We focus on the oil & gas, renewables, engineering, power, and nuclear markets as well as emerging technologies in EV, battery, and fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.</p>
<h4>Role overview</h4>
<p>We are seeking an experienced PCC Instrumentation Lead Engineer to lead and execute instrumentation related precommissioning and commissioning activities on a large-scale LNG facility. The role carries full responsibility for instrumentation systems readiness from mechanical completion through commissioning, startup support, and handover to operations.</p>
<p>This is a site based leadership role, suited to senior instrumentation commissioning professionals with strong EPC project experience.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Lead all instrumentation PCC activities in line with the commissioning philosophy and schedule</li>
<li>Provide technical and execution leadership to instrumentation system engineers and field teams</li>
<li>Ensure instrumentation systems are fully prepared for:
<ul>
<li>Precommissioning</li>
<li>Commissioning</li>
<li>Startup and initial operation</li>
</ul>
</li>
<li>Coordinate and supervise key activities including:
<ul>
<li>Instrument installation verification and inspection</li>
<li>Loop checking and functional testing</li>
<li>Cause & effect testing</li>
<li>Instrument calibration and validation</li>
<li>Control valve testing and stroking</li>
<li>Analyzer commissioning</li>
</ul>
</li>
<li>Verify mechanical completion (MC) and manage punch list clearance for instrumentation scope</li>
<li>Coordinate closely with electrical, process, operations, construction, HSE, and QA/QC teams</li>
<li>Review and approve instrumentation commissioning procedures, test packs, and dossiers</li>
<li>Support DCS, ESD, F&G, and PLC system testing in coordination with vendors and automation teams</li>
<li>Manage SIMOPS, PTW compliance, and safe execution of live system testing</li>
<li>Report on progress, constraints, and risks to the commissioning manager</li>
</ul>
<h4>Mandatory requirements (strict)</h4>
<h5>Education</h5>
<p>Bachelor’s degree in instrumentation, control, electrical, or related engineering discipline</p>
<h5>Experience</h5>
<ul>
<li>Minimum 10 years experience in oil & gas or LNG projects</li>
<li>Proven role as instrumentation lead during precommissioning and commissioning phases</li>
<li>Strong hands-on experience with:
<ul>
<li>Instrument loop checks</li>
<li>Control systems and safety systems commissioning</li>
<li>Large EPC project environments</li>
<li>Extensive site based LNG or gas processing facility experience</li>
</ul>
</li>
<li>Candidates without direct instrumentation commissioning leadership experience will not be considered</li>
</ul>
<h5>Technical expertise</h5>
<ul>
<li>Strong knowledge of:
<ul>
<li>Instrumentation commissioning workflows and system handover</li>
<li>DCS, ESD, F&G, PLC, and analyzer systems</li>
<li>Commissioning documentation, test packs, and system dossiers</li>
</ul>
</li>
<li>Ability to interpret:
<ul>
<li>P&IDs and cause & effect charts</li>
<li>Instrument loop diagrams and hookups</li>
<li>Control system architecture drawings</li>
</ul>
</li>
</ul>
<h5>Leadership & professional skills</h5>
<ul>
<li>Proven ability to lead multidisciplinary instrumentation teams</li>
<li>Strong coordination and interface management skills</li>
<li>Practical, hands-on problem solver</li>
<li>Clear verbal and written communication in English</li>
<li>Comfortable working in high pressure, multicultural site environments</li>
</ul>
<h4>Ideal background</h4>
<ul>
<li>EPC contractor commissioning background</li>
<li>LNG precommissioning, commissioning, and startup exposure</li>
<li>Middle East project experience</li>
</ul></p><p></p>
<p><h4>Energy Jobline overview</h4>
<p>Energy Jobline is the largest and fastest growing global energy job board and energy hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.</p>
<p>We focus on the oil & gas, renewables, engineering, power, and nuclear markets as well as emerging technologies in EV, battery, and fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.</p>
<h4>Role overview</h4>
<p>We are seeking an experienced PCC Instrumentation Lead Engineer to lead and execute instrumentation related precommissioning and commissioning activities on a large-scale LNG facility. The role carries full responsibility for instrumentation systems readiness from mechanical completion through commissioning, startup support, and handover to operations.</p>
<p>This is a site based leadership role, suited to senior instrumentation commissioning professionals with strong EPC project experience.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Lead all instrumentation PCC activities in line with the commissioning philosophy and schedule</li>
<li>Provide technical and execution leadership to instrumentation system engineers and field teams</li>
<li>Ensure instrumentation systems are fully prepared for:
<ul>
<li>Precommissioning</li>
<li>Commissioning</li>
<li>Startup and initial operation</li>
</ul>
</li>
<li>Coordinate and supervise key activities including:
<ul>
<li>Instrument installation verification and inspection</li>
<li>Loop checking and functional testing</li>
<li>Cause & effect testing</li>
<li>Instrument calibration and validation</li>
<li>Control valve testing and stroking</li>
<li>Analyzer commissioning</li>
</ul>
</li>
<li>Verify mechanical completion (MC) and manage punch list clearance for instrumentation scope</li>
<li>Coordinate closely with electrical, process, operations, construction, HSE, and QA/QC teams</li>
<li>Review and approve instrumentation commissioning procedures, test packs, and dossiers</li>
<li>Support DCS, ESD, F&G, and PLC system testing in coordination with vendors and automation teams</li>
<li>Manage SIMOPS, PTW compliance, and safe execution of live system testing</li>
<li>Report on progress, constraints, and risks to the commissioning manager</li>
</ul>
<h4>Mandatory requirements (strict)</h4>
<h5>Education</h5>
<p>Bachelor’s degree in instrumentation, control, electrical, or related engineering discipline</p>
<h5>Experience</h5>
<ul>
<li>Minimum 10 years experience in oil & gas or LNG projects</li>
<li>Proven role as instrumentation lead during precommissioning and commissioning phases</li>
<li>Strong hands-on experience with:
<ul>
<li>Instrument loop checks</li>
<li>Control systems and safety systems commissioning</li>
<li>Large EPC project environments</li>
<li>Extensive site based LNG or gas processing facility experience</li>
</ul>
</li>
<li>Candidates without direct instrumentation commissioning leadership experience will not be considered</li>
</ul>
<h5>Technical expertise</h5>
<ul>
<li>Strong knowledge of:
<ul>
<li>Instrumentation commissioning workflows and system handover</li>
<li>DCS, ESD, F&G, PLC, and analyzer systems</li>
<li>Commissioning documentation, test packs, and system dossiers</li>
</ul>
</li>
<li>Ability to interpret:
<ul>
<li>P&IDs and cause & effect charts</li>
<li>Instrument loop diagrams and hookups</li>
<li>Control system architecture drawings</li>
</ul>
</li>
</ul>
<h5>Leadership & professional skills</h5>
<ul>
<li>Proven ability to lead multidisciplinary instrumentation teams</li>
<li>Strong coordination and interface management skills</li>
<li>Practical, hands-on problem solver</li>
<li>Clear verbal and written communication in English</li>
<li>Comfortable working in high pressure, multicultural site environments</li>
</ul>
<h4>Ideal background</h4>
<ul>
<li>EPC contractor commissioning background</li>
<li>LNG precommissioning, commissioning, and startup exposure</li>
<li>Middle East project experience</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>LIEU : Neuilly sur Seine</p><br><p>Date : Janvier 2027</p><br><p>DUREE : 6 mois</p><br><p>Chanel est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour avoir un impact positif dans le monde.</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin. </p><br><p>Au sein de la Direction Stratégie Produit, Marketing & Communication, vous prenez part au déploiement merchandising 360° des campagnes MUP, de la stratégie à l’activation en point de vente, en développant les assets clés au service de l’expérience client et de la désirabilité de la marque sur l’ensemble des réseaux de distribution dans le monde (Boutiques, Department Stores, Chains, Travel Retail…). Rattaché.e à un.e Chef.fe de Projet Merchandising vous participez à la réflexion sur les concepts merch et à leur développement conformément aux orientations stratégiques de votre Axe et de la Maison.</p><br><p>VOTRE IMPACT CHEZ CHANEL</p><br><p>Véritable coordinateur(trice) marketing, vous accompagnez le Chef de Projet sur le pilotage du 360 et le développement des assets merchandising (PLV, Visuel Merchandising, Transparencies, Event, Trade, Film POS…) pour chaque activation de campagne MUP dans le monde.</p><br><ul><li><p>Vous participez à la production de l'ensemble des documents nécessaires au développement et déploiement opérationnel des campagnes (briefs, création de références, books de guidelines de campagne…).</p><br></li><li><p>Vous êtes garant(e) du respect et de la cohérence de la stratégie business et de l’image, des délais, budgets, besoins régionaux, et enjeux RSE, jusqu’à l’implémentation marché.</p><br></li><li><p>Vous collaborez avec tous les acteurs projets campagne (Marketing Produit, Direction Artistique, Achats, Editions, Business Développement, Prévisions, Supply, Régions…).</p><br></li><li><p>Vous établissez les planogrammes (IWD), et les éléments nécessaires aux adaptations locales.</p><br></li></ul><p>Coordination & Go to market :</p><br><ul><li><p>Vous assurez, en partenariat avec le chef de projet, la coordination et le go to market en lien avec les campagnes développées et le pôle merchandising.</p><br></li><li><p>Vous assurez une veille concurrentielle dynamique (best/worse practices) ainsi qu'une étude des besoins marchés.</p><br></li><li><p>Vous concevez les supports d'information merchandising et assurez leur communication interne.</p><br></li><li><p>Vous planifiez, coordonnez les instances de pilotage de projet (comité de suivi…) de l’organisation à la rédaction et envoi des comptes-rendus.</p><br></li><li><p>Vous organisez et préparez les présentations pour les instances stratégiques (plans marketing...).</p><br></li><li><p>Vous réalisez les études quali/quanti et les interrogation marchés nécessaires.</p><br></li><li><p>Interlocuteur privilégié des marchés, vous les accompagnez sur leur déploiement merch instore au travers de monthly call (organisation, rédaction, compte rendus…).</p><br></li></ul><p>CE QUE VOUS APPORTEREZ</p><br><ul><li><p>De formation supérieure type école de commerce, vous recherchez un stage de fin d’études et avez une première expérience (6 mois) en gestion de projet ou merchandising.</p><br></li><li><p>En interface de plusieurs métiers et dans un environnement complexe, vous êtes un(e) bon(ne) team player, communiquant(e) et êtes reconnu(e) pour vos qualités relationnelles.</p><br></li><li><p>Expert(e) de la gestion de projet, vous avez un grand sens de l’organisation, de la rigueur, du détail et des priorités.</p><br></li><li><p>Vous maitrisez parfaitement français et anglais (oral et écrit).</p><br></li><li><p>La maîtrise du vocabulaire et des logiciels merchandising est un plus (IWD, Illustrator, SAP…).</p><br></li></ul><p>CE QUI VOUS ENTHOUSIASME ET CE QUE CHANEL PEUT VOUS OFFRIR</p><br><p>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant ; où la création et l’humain sont au cœur des préoccupations.</p><br><p>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation – et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL.</p><br><p>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>CHANEL</b></p><br><p>Chanel est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour avoir un impact positif dans le monde.</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin. </p><br><p>Au sein de l’équipe e-Business Parfums Beauté Internationale, et sous la responsabilité des Chefs de Projet e-Retail Senior, vous participez au lancement des campagnes de la Maison CHANEL sur tous les sites e-Retail à l'échelle mondiale (Sephora.com, Macys.com, Marionnaud.fr, Douglas.com…)</p><br><p><b>VOTRE IMPACT CHEZ CHANEL </b></p><br><p><b>Lancement de campagnes :</b></p><br><ul><li>Coordination de la livraison des éléments de campagne pour nos e-Retailers, en collaboration avec les équipes Marketing, Direction Artistique, Social Media et CRM.</li><li>Construction des Toolkits à destination des régions pour assurer d'une Expérience Client Omnicanale optimale, avec une attention particulière à l’image de marque.</li><li>Mise à jour régulière du catalogue de nouveautés à destination des régions (envoi des éléments nécessaire à la création des fiches produits, gestion de l’espace marque CHANEL).</li></ul><p><b>Benchmarks et reportings : </b></p><br><ul><li>Veille sur la mise en ligne des lancements Parfums, Maquillage et Soin de la Maison sur les sites des distributeurs agréés (100+ retailers à suivre), analyse de la visibilité et de la conformité des mises en avant (ex.: homepage, bannières, posts Social Media…).</li><li>Réalisation de reportings d’activité mensuels synthétiques à destination des équipes e-Retail et Marketing.</li><li>Contrôle de la qualité des sites de nos détaillants en ligne et leur conformité avec l'image de marque.</li><li>Veille concurrentielle sur les lancements des acteurs majeurs du luxe et de la beauté ainsi que sur l'actualité du secteur.</li></ul><p><b>Contact privilégié des régions :</b></p><br><ul><li>Soutien opérationnel aux régions dans leur adaptation locale des campagnes :</li></ul><ul><li>Coordination entre les régions et l'agence média pour fournir les films de lancement,</li><li>Mise à disposition des textes de Marque,</li><li>Livraison des visuels produits et soutien technique sur les outils PIM/DAM,</li><li>Validation des comptes Social Media de nos partenaires avec les équipes internes dédiées.</li></ul><p>Poste évolutif : les missions et le périmètre pourront évoluer en fonction du profil et de la progression du stagiaire.</p><br><p><b>CE QUE VOUS APPORTEREZ </b></p><br><ul><li>De formation supérieure (école de commerce ou université), vous disposez idéalement d’une première expérience en marketing ou en digital.</li><li>Dynamique, curieux.se et autonome, vous êtes reconnu.e pour votre organisation et votre rigueur, votre esprit d'équipe ainsi que pour votre aisance relationnelle.</li><li>Doté.e d’un bon sens de la gestion de projet, vous savez prioriser efficacement vos missions.</li><li>Vous parlez anglais couramment et maîtrisez le Pack Office.</li><li>Une sensibilité à l’univers du luxe, au marché des cosmétiques ainsi qu’un intérêt marqué pour le digital seront des atouts pour réussir dans cette mission.</li><li>Vous faites preuve de curiosité pour l’univers digital, les réseaux sociaux, les lancements produits et le secteur du retail et du luxe.</li><li>Attentif.ve à l’expérience client, vous démontrez une orientation business et une bonne compréhension des enjeux d’image de marque.</li></ul><p><b>CE QUI VOUS ENTHOUSIASME ET Ce que CHANEL peut vous offrir </b></p><br><p>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant ; où la création et l’humain sont au cœur des préoccupations.</p><br><p>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation – et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL. </p><br><p><b>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</b></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Data Engineer IA orienté-e métier – Support et Service F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>Rejoindre Safran Aircraft Engines, c'est contribuer à façonner l'avenir de l'aviation, avec une motorisation plus verte, plus économe et plus durable.<br>Au sein de la direction des Opérations Clients, nous pilotons la relation Support et Service avec l'ensemble de nos clients, telle que la facturation, les garanties, les contrats, le leasing, etc.. La donnée est au cœur de la performance et de la transformation digitale !<br>Nous avons identifié des leviers de croissance majeurs liés à l'exploitation de nos données. Pour transformer ces opportunités en outils de production/process fiables et rentables, nous créons ce poste d'Ingénieur IA orienté métier. Vous serez le pont indispensable entre la complexité algorithmique et les besoins pragmatiques de nos utilisateurs finaux en étant un véritable architecte de solutions concrètes !<br>Votre rôle sera de concevoir, déployer et maintenir des solutions d'IA qui répondent à des problématiques business réelles. Vous serez un véritable acteur de la maturité data de Safran Aircraft Engines et un partenaire privilégié des équipes de l'ensemble de nos services qui pilotent le Support et Service, chacun avec des business models et pratiques propres. <br>Vos missions : Transformer la donnée en valeur d'usage<br>• Analyse du besoin métier : Collaborer avec les directions opérationnelles pour traduire leurs enjeux en spécifications techniques<br>• Conception et Développement : Sélectionner les architectures adaptées (s'appuyer sur une IA interne Secured ChatGPT, Copilot / Copilot Premium – LLM, ML classique ou Deep Learning selon les cas) et développer les modèles en privilégiant la robustesse et l'explicabilité<br>• Industrialisation : Assurer le passage du prototype (PoC) à la mise en production, en veillant à la scalabilité et au monitoring des performances<br>• Vulgarisation et Accompagnement : Présenter les résultats aux parties prenantes non-techniques et accompagner le changement pour garantir l'adoption des outils créés<br>• Veille technologique : Identifier les nouvelles tendances IA applicables directement à notre secteur d'activité pour maintenir notre avantage compétitif<br>• Suivre les KPI et proposer des plans d'amélioration continue, en particulier sur le suivi des montées de version des IA</p><br><br><p>Pourquoi nous rejoindre ?<br>• Vous contribuerez directement à la transformation digitale et commerciale d'un grand acteur de l'aéronautique<br>• Vous serez au cœur d'un projet stratégique : utiliser de la donnée fiable, utile et créatrice de valeur<br>• Vous travaillerez dans un environnement collaboratif, où la curiosité et la créativité sont encouragées<br>• Vous développerez une double compétence IA/data et business Support et Service, précieuse pour la suite de votre carrière</p><br><br><p>Formation :<br>• Bac +5 (école d'ingénieur, école de commerce ou université) avec spécialisation en IA ou domaine connexe<br>• 3 ans d'expérience minimum sur un poste équivalent, idéalement acquise dans un environnement où l'IA est intégrée à un produit ou un service final<br>Compétences techniques<br>- Maîtrise de la Stack Data : Python (Expert), SQL, et les bibliothèques standards (Pandas, Scikit-learn ou PyTorch (TensorFlow apprécié)<br>- LLMs : Expérience dans l'implémentation de solutions type RAG, fine-tuning ou utilisation d'APIs — maîtrise de LangChain ou LlamaIndex<br>- Prompt engineering et évaluation de sorties LLM<br>- MLOps & Cloud : MLflow ou équivalent, Docker (Kubernetes apprécié), et AWS (SageMaker apprécié)<br>- Aisance dans la manipulation de données multi-sources (CRM, ERP, fichiers plats, etc.)<br>Environnement & outils disponibles<br>Vous évoluerez dans un environnement où la transformation digitale est déjà engagée : ChatGPT Secured déployé en interne, Microsoft Copilot / Copilot Premium intégré aux outils collaboratifs, et une infrastructure Cloud AWS en place.<br>Compétences comportementales : Equilibre entre rigueur technique et vision métier<br>• Sens du "Produit" : Vous ne développez pas pour la beauté de l'algorithme, mais pour résoudre un problème / améliorer un process<br>• Excellente Communication : Capacité à expliquer des concepts complexes de manière simple à des décideurs et des utilisateurs finaux<br>• Autonomie et Esprit Critique : Savoir dire "non" à une solution IA si une règle métier simple est plus efficace.<br>• Esprit d'équipe et d'entraide<br>• Esprit analytique, rigueur et sens du détail<br>• Pédagogie et envie de faire grandir la culture data autour de soi<br>• Curiosité, esprit d'innovation et goût du challenge<br>• Force de proposition dans l'amélioration continue<br>• Langues : Français et anglais professionnel</p><br><br><br> </div>
<p><h4>Description</h4>
<p>The opportunity</p>
<p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p>
<p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p>
<p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p>
<h4>What the role covers</h4>
<ul>
<li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li>
<li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li>
<li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li>
<li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li>
<li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li>
<li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li>
<li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li>
<li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li>
</ul>
<h4>Requirements</h4>
<h4>Who we are looking for</h4>
<ul>
<li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li>
<li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li>
<li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li>
<li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li>
</ul>
<h4>What this is</h4>
<p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>
<p><h4>Description</h4>
<p>The opportunity</p>
<p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p>
<p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p>
<p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p>
<h4>What the role covers</h4>
<ul>
<li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li>
<li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li>
<li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li>
<li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li>
<li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li>
<li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li>
<li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li>
<li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li>
</ul>
<h4>Requirements</h4>
<h4>Who we are looking for</h4>
<ul>
<li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li>
<li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li>
<li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li>
<li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li>
</ul>
<h4>What this is</h4>
<p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>
<p><h4>Description</h4>
<p><strong>The opportunity</strong><br>
A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p>
<p>This is one of the two most important hires the organisation will make, alongside the Project Manager. We are hiring a Product Owner to own the product in its entirety: the platform itself, the commercial proposition wrapped around it, the offerings made to each participant type, the fee schedule, the rulebook, the participant documentation, and the operating model that governs how participants interact with the platform. The role sets the what; the Project Manager delivers the when.</p>
<p>The post-holder must be a deep domain expert in central securities depository, custody, and post-trade infrastructure: fluent in settlement, registry, asset servicing, corporate actions, repo, and the operational realities of how a CSD works. They will engage with the regulator, anchor issuers, custodians, primary dealers, and the build vendor and must be unquestionably authoritative on what the platform is, how it works, and why it has been designed the way it has.</p>
<h4>What the role covers</h4>
<ul>
<li>Owning the product vision and roadmap end-to-end; defining the commercial proposition for each participant category</li>
<li>Owning the fee schedule: design, benchmarking against international comparators, and ongoing maintenance</li>
<li>Translating the product vision into functional requirements the build vendor delivers against; owning the functional specification across settlement, registry, asset servicing, corporate actions, repo, primary issuance, and participant interfaces</li>
<li>Approving vendor functional design documents on behalf of the Company</li>
<li>Owning the rulebook: structure, content, drafting, version control, and approval cycle</li>
<li>Owning participant-facing documentation: admission criteria, membership agreements, participant operating manuals, fee schedules, and service level agreements</li>
<li>Owning the operating model design: how participants interact day-to-day, cut-off times, settlement windows, corporate actions calendars, and exception handling</li>
<li>Acting as the Company's authoritative voice on the platform design in regulatory engagements, with issuers, custodians, and international counterparties</li>
<li>Line managing the functional Business Analysts and working in tight partnership with the Project Manager</li>
</ul>
<h4>Requirements</h4>
<p><strong>Who we are looking for</strong><br>
At least 15 years in central securities depository, custody, post-trade, or capital markets infrastructure, with substantial time in a product, design, or operating-model role rather than a purely operational one. Direct, demonstrable experience as the functional and product authority on a CSD, custody platform, post-trade platform, or financial market infrastructure of comparable scale and complexity: this is non-negotiable. The post-holder must have personally led, not merely participated in, the functional design of a build of similar weight.</p>
<p>Deep, current expertise across settlement, custody, registry, corporate actions, asset servicing, repo, primary issuance, and post-trade transparency. Demonstrated experience drafting CSD rulebooks, participant documentation, fee schedules, and operating manuals. Track record of acting as the functional counterpart to a major build vendor and signing off vendor functional design. Fluent in English.</p>
<p>Experience with Islamic-finance-compatible CSD design, familiarity with CPMI-IOSCO principles, and Arabic language skills are all advantages.</p>
<h4>What this is</h4>
<p>The product does not exist yet. The rulebook has not been written, the fee schedule has not been set, and the functional specification has not been drafted. The person who takes this role will have done all of it. If you are unquestionably expert in CSD and post-trade design, have personally led a build of comparable weight, and want to own a product from a blank sheet, this is worth a conversation.</p></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span>LIEU</span></span><span><span>: </span></span><span><span>Neuilly sur Seine</span></span></p><br><br><p><span><span>Date</span></span><span><span>: S</span></span><span><span>eptembre 2026</span></span></p><br><br><p><span><span>DUREE</span></span><span><span>: </span></span><span><span>1 an</span></span></p><br><br><p><span><span>Chanel est une entreprise indépendante qui croit en la liberté de la </span><span>création,</span><span> cultive le potentiel humain et s’engage activement pour </span><span>avoir un impact positif dans le monde.</span></span></p><br><br><p><span><span>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin. </span></span></p><br><p>Au sein de la Direction Gouvernance & Stratégie, vous êtes rattaché(e) au Chef de Projet Senior Stratégie Expérience client et Distribution Omnicanal.</p><br><p><b><span><span>VOTRE IMPACT CHEZ CHANEL</span></span> </b></p><br><p>Vos principales missions sont :</p><br><p><b>COORDINATION DE PROJETS TRANSVERSES RETAIL & CLIENT </b></p><br><ul><li>Contribuer activement au suivi opérationnel de certains projets transverses</li><li>Préparer et mettre à jour les supports de suivi de projet (tableaux de bord, comptes rendus, présentations)</li><li>Assurer la gestion logistique associée aux projets (coordination des intervenants, organisation des réunions, suivi des livrables)</li><li>Relancer les parties prenantes concernées et assurer la circulation de l'information entre les équipes</li></ul><p><b>CONTRIBUTION A LA FORMALISATION DE PARCOURS CLIENTS</b></p><br><ul><li>Participer à la formalisation et à la mise à jour des parcours clients intégrés (ODCE / SMCP / POE)</li><li>Contribuer à la production des supports de documentation associés (cartographie, présentations)</li><li>Accompagner les interlocuteurs internes dans la compréhension et l'utilisation des parcours clients mis à disposition</li></ul><p><b>SUPPORT LOGISTIQUE A LA GOUVERNANCE INTERNATIONALE ODCE </b></p><br><ul><li>Assurer la gestion logistique des instances de gouvernance (invitations, préparation des salles et outils de visioconférence)</li><li>Contribuer au cadrage et à la tenue à jour de l'agenda des instances</li><li>Gérer le suivi opérationnel avec les prestataires impliqués dans les instances clés</li></ul><p><b>ONBOARDING ET INTERFACE ODCE - SMCP</b></p><br><ul><li>Contribuer à l'organisation et à la gestion des agendas liés à la collaboration ODCE–SMCP</li><li>Préparer les comptes rendus des réunions et assurer leur diffusion dans les délais</li><li>Participer à la mise en place des processus d'onboarding et à leur documentation</li></ul><p><b>GESTION DES OUTILS ET DEPLOIEMENT DES PROCESS</b></p><br><ul><li>Assurer la gestion courante de l'outil de formalisation des parcours clients : ouverture et fermeture des comptes, gestion des licences</li><li>Former les nouveaux utilisateurs à l'outil et garantir la mise à disposition des parcours clients dans la base de données</li><li>Participer à la mise en place et à la documentation des process opérationnels de la direction</li></ul><p><b><span><span>CE QUE VOUS APPORTEREZ</span></span></b></p><br><ul><li>De formation Bac+5 de type école de commerce/formation marketing, communication, vous êtes doté(e)de réelles qualités relationnelles et aimez avoir de multiples interlocuteurs au quotidien. </li><li>Vous disposez idéalement d’une première expérience en communication / expérience client ou en gestion de projet dans l’univers des Parfums Beauté </li><li>Dynamique et réactif.ve, vous êtes aussi méthodique et organisé(e). Vous êtes reconnu(e) pour votre implication, votre capacité d’analyse et avez le sens du travail en équipe. </li><li>Vous êtes curieux et attiré par les sujets d’expérience client quel que soit le domaine </li><li>Vous maîtrisez parfaitement l'anglais, aussi bien à l’oral qu’à l’écrit </li><li>Vous maîtrisez parfaitement le Pack Office (Powerpoint, Excel) </li><li>Votre sensibilité au domaine du luxe est un atout complémentaire à la réussite de cette mission. </li></ul><p><b><span><span>CE QUI VOUS ENTHOUSIASME ET </span><span>CE QUE CHANEL PEUT VOUS OFFRIR</span></span></b></p><br><br><p><span><span>Tout au long de votre expérience</span><span>, vous serez </span><span>immergé</span><span>(e) dans un environnement dynamique, innovant et apprenan</span><span>t</span></span><span><span>; où la création et l’humain sont au cœur des préoccupations.</span></span></p><br><br><p><span><span>Vous rejoignez une activité </span><span>singulière</span><span>, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation</span><span> – et </span><span>évoluez</span><span> aux côtés d’une diversité d’experts au savoir-faire reconnus.</span></span></p><br><br><p><span><span>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL. </span></span></p><br><br><p><span><span>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</span></span></p><br><br><br> </div>
<p><h4>Role summary</h4>
<p>A Coiled Tubing Field Specialist is a senior field-based role responsible for leading and executing complex coiled tubing and well intervention operations with a high level of technical expertise and operational authority. The role ensures safe, efficient, and reliable delivery of services while acting as the key technical leader on location in the absence of, or in support of, the Field Supervisor.</p>
<p>The Field Specialist III is accountable for managing critical operational phases, troubleshooting complex wellsite challenges, and ensuring full compliance with HSE, well control, and client requirements.</p>
<h4>Essential responsibilities</h4>
<ul>
<li>Lead and supervise complex coiled tubing operations at the wellsite</li>
<li>Execute advanced interventions such as deep cleanouts, high-pressure milling, fishing operations, and stimulation support</li>
<li>Oversee rig-up, pressure testing, operation, and rig-down of CTU and pressure control equipment</li>
<li>Act as the primary technical authority on location during operations</li>
<li>Monitor and interpret real-time operational data and make critical field decisions</li>
<li>Troubleshoot complex surface and downhole equipment issues during live operations</li>
<li>Ensure strict adherence to well control standards and HSE procedures</li>
<li>Lead toolbox talks, risk assessments, and operational briefings</li>
<li>Coordinate effectively with Field Supervisors, clients, and multi-service teams</li>
<li>Mentor and train Field Specialists I/II and Field Operators</li>
<li>Support job planning reviews and post-job reporting and evaluation</li>
<li>Work with minimal supervision and may act as deputy or acting supervisor on location</li>
<li>Hold significant technical authority during job execution</li>
<li>Be accountable for operational integrity, safety, and efficiency in complex jobs</li>
</ul>
<h4>Essential requirements of the role (experience / skills / competencies)</h4>
<p><strong>Years of experience:</strong> 8-12+ years</p>
<p><strong>Field of experience:</strong> 5-8+ years in coiled tubing (CT)</p>
<h4>Technical skills</h4>
<ul>
<li><strong>Advanced coiled tubing operations</strong><br>
Full understanding of coiled tubing unit (CTU) operation and limitations<br>
Execution of complex jobs: cleanouts, nitrogen lifting, acid stimulation, milling, and fishing operations<br>
Knowledge of tubing fatigue management, depth control, and real-time operational adjustments
</li>
<li><strong>Pressure control & well control systems</strong><br>
Strong expertise in BOP stacks, stripper assemblies, lubricators, and wellhead systems<br>
Pressure testing procedures and barrier verification<br>
Ability to recognize and respond to abnormal conditions (pressure anomalies, kicks, losses)
</li>
<li><strong>Downhole tools & job design support</strong><br>
Experience with bottom hole assemblies (BHA), motors, jars, mills, and specialty fishing tools<br>
Ability to interpret job programs and ensure correct tool selection and assembly<br>
Troubleshooting downhole tool performance issues
</li>
<li><strong>Pumping & stimulation operations</strong><br>
Operation and coordination of high-pressure pumping systems<br>
Understanding of fluid systems, nitrogen applications, and stimulation treatments<br>
Monitoring and adjusting pressure, rate, and volume during operations
</li>
<li><strong>Real-time data monitoring & interpretation</strong><br>
Reading and interpreting surface parameters (pressure, depth, tension, pump rates)<br>
Use of real-time data acquisition systems during operations<br>
Making operational decisions based on live data trends
</li>
<li><strong>Equipment setup, maintenance & troubleshooting</strong><br>
Advanced knowledge of CTU hydraulic, mechanical, and control systems<br>
Ability to diagnose equipment failures and coordinate repairs<br>
Ensuring readiness of all surface and downhole equipment before operations
</li>
<li><strong>Wellsite execution & leadership technical input</strong><br>
Ability to translate job programs into safe field execution steps<br>
Supporting supervisor in operational decision-making<br>
Ensuring technical compliance with engineering design and client requirements
</li>
<li><strong>HSE & well control systems integration</strong><br>
Strong application of well control principles in live operations<br>
Integration of HSE requirements into technical execution (PTW, JSA, barrier management)<br>
Emergency response technical readiness
</li>
</ul>
<h4>Soft skills</h4>
<ul>
<li><strong>Leadership in the field</strong><br>
Leads execution of coiled tubing operations on location when required<br>
Guides operators and ensures tasks are performed correctly and safely<br>
Sets the tone for discipline and operational control at the wellsite
</li>
<li><strong>Communication (strong and precise)</strong><br>
Communicates clearly with Field Supervisor, client representatives, and crew<br>
Gives accurate, real-time operational updates during critical jobs<br>
Ensures instructions are understood and correctly executed
</li>
<li><strong>Decision-making under pressure</strong><br>
Makes quick, sound decisions during live well operations<br>
Balances safety, operational efficiency, and job objectives<br>
Knows when to escalate issues versus taking corrective action
</li>
<li><strong>Situational awareness</strong><br>
Continuously monitors wellsite conditions, equipment behavior, and crew activity<br>
Identifies risks early and prevents escalation into incidents<br>
Maintains full awareness during high-pressure operations
</li>
<li><strong>Problem-solving ability</strong><br>
Resolves operational and equipment issues in real time<br>
Applies practical field experience to troubleshooting complex situations<br>
Supports engineering solutions with field insight
</li>
<li><strong>Mentoring & coaching</strong><br>
Trains and develops Field Operators (I, II, III)<br>
Shares technical knowledge and reinforces best practices<br>
Helps build team competency and performance
</li>
<li><strong>Accountability & ownership</strong><br>
Takes responsibility for assigned operations and outcomes<br>
Ensures procedures and standards are strictly followed<br>
Owns both success and issues in field execution
</li>
<li><strong>Team coordination & collaboration</strong><br>
Works effectively with multi-service teams (wireline, pumping, nitrogen, client representatives)<br>
Aligns activities to avoid conflicts and ensure smooth operations<br>
Maintains strong working relationships in high-pressure environments
</li>
<li><strong>Adaptability & resilience</strong><br>
Handles long shifts, remote locations, and changing job conditions<br>
Adapts quickly to unexpected well behavior or operational changes
</li>
</ul>
<h4>Tools or software (required / preferred)</h4>
<p>At Field Specialist II level, the role requires both hands-on field tools knowledge and competency in digital systems used for job planning, execution, and reporting.</p>
<h4>Education qualifications</h4>
<p>Diploma or technical certificate or bachelor’s degree.</p>
<h4>Industry background or experience (required / preferred)</h4>
<p>With over 90 years' combined experience, NES Fircroft is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining, and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we provide clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting everything from securing visas and work permits to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a highly organized and communication-focused appointment setter to generate qualified meetings and support sales pipeline growth for a fast-growing business.</p>
<p>This role is focused on:</p>
<ul>
<li>Outbound outreach</li>
<li>Lead qualification</li>
<li>Appointment scheduling</li>
<li>CRM management</li>
<li>Sales coordination</li>
</ul>
<p>You’ll engage prospects through:</p>
<ul>
<li>Phone calls</li>
<li>Email outreach</li>
<li>LinkedIn messaging</li>
</ul>
<p>and schedule qualified meetings for the sales team.</p>
<p>If you’re confident communicating with prospects, managing schedules, and keeping pipelines organized — this role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Lead engagement & outreach</strong></p>
<p>Reach out to prospects through:</p>
<ul>
<li>Phone calls</li>
<li>Email</li>
<li>LinkedIn</li>
</ul>
<p>Qualify leads based on:</p>
<ul>
<li>Role</li>
<li>Company type</li>
<li>Industry fit</li>
<li>Business need</li>
</ul>
<p>Confirm interest before scheduling meetings.</p>
<p>Support outbound lead generation and pipeline activity.</p>
<p><strong>Appointment setting & scheduling</strong></p>
<p>Schedule meetings using:</p>
<ul>
<li>Calendly</li>
<li>HubSpot Meetings</li>
<li>Google Calendar</li>
<li>Outlook</li>
</ul>
<p>Manage scheduling across multiple time zones.</p>
<p>Send:</p>
<ul>
<li>Confirmations</li>
<li>Reminders</li>
<li>Reschedules</li>
<li>Follow-ups</li>
</ul>
<p>Ensure clean calendar coordination and booking accuracy.</p>
<p><strong>CRM & pipeline management</strong></p>
<p>Maintain accurate CRM records in:</p>
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
</ul>
<p>Log:</p>
<ul>
<li>Outreach activity</li>
<li>Appointment updates</li>
<li>Notes</li>
<li>Follow-up status</li>
</ul>
<p>Keep pipeline records clean and organized.</p>
<p><strong>Sales team coordination</strong></p>
<p>Work closely with:</p>
<ul>
<li>SDRs</li>
<li>BDRs</li>
<li>Account executives</li>
</ul>
<p>Provide clean handoff notes and prospect context.</p>
<p>Align on:</p>
<ul>
<li>Target accounts</li>
<li>Lead quality</li>
<li>Outreach feedback</li>
</ul>
<p>Help improve outreach messaging and appointment quality.</p>
<p><strong>Performance tracking</strong></p>
<p>Track:</p>
<ul>
<li>Calls made</li>
<li>Emails sent</li>
<li>Appointments booked</li>
<li>Show rates</li>
</ul>
<p>Identify gaps in conversion or attendance rates.</p>
<p>Support improvements in scheduling and outreach performance.</p>
<h4>Requirements</h4>
<p><strong>Must-have</strong></p>
<ul>
<li>1–2 years of experience in:</li>
<ul>
<li>Appointment setting</li>
<li>Sales support</li>
<li>Inside sales</li>
<li>Customer-facing roles</li>
<li>Lead generation</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
<li>Calendly</li>
<li>Google Calendar</li>
<li>Outlook</li>
</ul>
<li>Strong written and verbal English communication skills</li>
<li>Ability to manage multiple calendars and time zones</li>
<li>Highly organized with strong attention to detail</li>
<li>Comfortable working U.S. business hours</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Experience supporting SDR/BDR teams</li>
<li>Familiarity with:</li>
<ul>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Apollo</li>
</ul>
<li>Experience in:</li>
<ul>
<li>SaaS</li>
<li>B2B services</li>
<li>Marketing agencies</li>
</ul>
<li>Knowledge of sales methodologies such as:</li>
<ul>
<li>BANT</li>
<li>SPIN</li>
<li>Challenger</li>
</ul>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are confident communicating with prospects</li>
<li>You stay organized managing multiple schedules</li>
<li>You follow up consistently and professionally</li>
<li>You are proactive and detail-oriented</li>
<li>You enjoy helping sales teams stay efficient</li>
<li>You thrive in fast-paced, performance-driven environments</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Reach out to prospects through calls, email, and LinkedIn</li>
<li>Qualify leads and schedule meetings</li>
<li>Manage calendars and appointment logistics</li>
<li>Update CRM records and pipeline activity</li>
<li>Coordinate with sales reps on handoffs and follow-ups</li>
<li>Track booking metrics and optimize scheduling workflows</li>
</ul>
<p>In short:</p>
<p>You help keep the sales pipeline full by engaging prospects, qualifying interest, and booking high-quality meetings efficiently.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Daily outreach activity completed</li>
<li>Qualified appointments booked</li>
<li>Meeting show rates (70–80%+)</li>
<li>CRM accuracy and organization</li>
<li>Speed of follow-up and scheduling responsiveness</li>
<li>Positive feedback from sales teams on handoff quality</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Direct impact on pipeline growth and revenue generation</li>
<li>Opportunity to grow into SDR, BDR, or account executive roles</li>
<li>Exposure to modern sales tools and outbound workflows</li>
<li>Fully remote role with measurable performance metrics</li>
<li>Fast-paced sales environment with growth opportunities</li>
<li>Competitive compensation and performance incentives</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Recruiter interview</li>
<li>Scheduling / outreach exercise</li>
<li>Client interview</li>
<li>Offer and onboarding</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Enjoy speaking with prospects</li>
<li>Are highly organized with scheduling and follow-ups</li>
<li>Can manage outreach and appointment coordination efficiently</li>
<li>Thrive in fast-paced sales environments</li>
</ul>
<p>This role is a strong fit for professionals who enjoy lead engagement, appointment setting, and sales pipeline support.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Ingénieur-e Développement FPGA - Systèmes Autodirecteurs & Missiles de Nouvelle Génération F/H F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>Passionné(e) par l'innovation et l'électronique embarquée ? Devenez acteur des développements FPGA au cœur de la défense de demain et contribuez directement à notre souveraineté technologique.<br>Vous concevrez des équipements optroniques à très fort impact : systèmes de guidage infrarouge/laser (autodirecteurs de missiles) et vision de nouvelle génération pour drones.<br>De l'architecture amont jusqu'à l'intégration finale sur carte, vous serez responsable de l'implémentation d'algorithmes de traitement d'images (conventionnels et par réseaux de neurones) avec une totale appropriation de votre travail grâce à une approche de conception de « bout en bout » au sein d'une équipe technique passionnée.<br>Notre dynamique d'innovation, illustrée par des réalisations telles que l'implémentation de réseaux de neurones sur FPGA, le traitement vidéo infrarouge ultra-basse latence, ou encore la cybersécurité embarquée sur-mesure, fait de nous un référent du secteur.<br>Dans cet environnement critique où l'exigence de haute fiabilité rencontre le pragmatisme du juste besoin, vos missions seront les suivantes :<br>• Conception RTL : Développer et coder des architectures FPGA robustes en langages Verilog et SystemVerilog.<br>• Expertise technique : Analyser et résoudre des problématiques complexes, avec un accent particulier sur la tenue des timings et les passages de domaines d'horloge.<br>• Validation : Mettre en œuvre les phases de vérification physique et virtuelle en s'appuyant sur des outils de référence tels que Vivado et QuestaSim.<br>• Qualité et méthode : Assurer une rigueur documentaire exemplaire à chaque étape du cycle en V, indispensable pour garantir la sécurité de nos systèmes.<br>• Co-Design et Synergie Système : Travailler en étroite collaboration avec les architectes électronique, les algorithmiciens, et les équipes logiciel ; challenger les concepts pour proposer des stratégies d'implémentation optimisées pour les contraintes de nos produits embarqués.</p><br><br><p>Le site d'Éragny, récemment rénové, offre des infrastructures favorisant la qualité de vie au travail :<br>• Accès facilité : À 30 min de Paris, accessible en transports en commun (~50 min depuis Paris Saint-Lazare).<br>• Qualité de vie et services : Vous pourrez accéder à nos espaces de convivialité et de créativité pour vos brainstormings, ainsi qu'à des services comme la conciergerie.<br>• Sport et nature : Aux portes du Parc naturel régional du Vexin français, près de l'Oise et de l'île de loisirs de Cergy, le cadre offre de nombreuses possibilités pour vous aérer. Le site dispose aussi de vestiaires équipés, avec des infrastructures sportives à proximité.<br>Flexibilité et conditions de travail : Possibilité de bénéficier de 2 jours de télétravail par semaine.<br>Rémunération : Attractive selon votre profil, complétée par un package avantageux : intéressement et participation élevés, comité d'entreprise très actif, mutuelles et prévoyances performantes.<br>Ce poste nécessitant l'accès à des informations relevant du secret de la défense nationale, le/la candidat-e retenu-e fera l'objet d'une habilitation.<br>Chez Safran, nous valorisons la montée en compétence de nos collaborateurs. Grâce à un accompagnement dédié, pour évoluer au sein des plus de 400 métiers du groupe via nos parcours de mobilité interne, en France comme à l'international.<br>Un plan de formation individualisé vous permettra de construire votre trajectoire au sein du groupe. Rejoignez-nous !</p><br><br><p>Diplômé(e) d'une École d'ingénieurs ou d'un Master universitaire (Bac +5), vous justifiez d'une première expérience réussie (1 à 3 ans) en développement FPGA et vous avez la volonté de relever des défis techniques dans un secteur de très haute technologie.<br>Ce que nous recherchons chez vous :<br>• Un bagage technique solide : Le RTL, Verilog/SystemVerilog, Vivado et QuestaSim sont des environnements dans lesquels vous êtes (ou voulez devenir rapidement) expert(e).<br>• Un mindset de « Problem Solver » : Curieux(se), autonome et proactif(ve), vous aimez chercher des solutions innovantes face à des problèmes complexes.<br>• Un vrai esprit d'équipe : Chez nous, la communication est aussi importante que la technique. Vous savez écouter, partager vos idées clairement et travailler en synergie avec les autres métiers.<br>• Le sens de la rigueur : Vous avez conscience qu'une bonne documentation vaut autant qu'un bon design de puce.<br>• Le gros "plus" : Une appétence pour l'automatisation (Python, Makefile) et une première pratique des outils de travail collaboratif (Gitlab, Jira) vous permettront d'être rapidement à l'aise dans notre environnement.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><span>JOB PURPOSE:<br></span></strong><span>As the first point of contact for customer queries and complaints across Employee Benefits (EB), this role is responsible for <strong>delivering a consistently high standard of customer service and complaint resolution</strong>. The role involves investigating, responding to, and resolving customer complaints in a timely and compliant manner, while conducting root cause analysis and driving corrective action plans to prevent recurrence. With a primary focus on Oman operations, the role also provides cross-functional support across non-Oman markets complaints. It requires strong stakeholder coordination, proactive issue resolution, and a continuous focus on enhancing customer experience and service quality.<br></span><span><strong><span>JOB DESCRIPTION: </span></strong></span></p><br><br><ul><li><span>Serve as the first point of contact for walk-in customers in Oman, ensuring a positive, professional, and efficient service experience</span></li><li><span>Manage and resolve Group (Employee Benefits) complaints for Oman and the wider Gulf region, ensuring compliance with regulatory requirements and internal SLAs</span></li><li><span>Oversee and track MedNet (MN) complaints for Oman, ensuring timely resolution and proper escalation where required.</span></li><li><span>Investigate complaints thoroughly by reviewing documentation, engaging with complainants, and assessing all relevant information to determine validity and appropriate resolution.</span></li><li><span>Respond to both <strong>regulatory and non-regulatory complaints</strong> within defined timelines, ensuring accuracy, fairness, and completeness.</span></li><li><span>Analyze information gathered during investigations to identify root causes, trends, and systemic issues impacting customer experience.</span></li><li><span>Draft clear, comprehensive responses that address all complaint points, including the ability to present complex issues in a structured and easily understood manner.</span></li><li><span>Ensure customers are kept informed throughout the complaint lifecycle, including regular updates and final resolution outcomes.</span></li><li><span>Record, track, and monitor complaints across all stages, ensuring proper documentation and audit readiness.</span></li><li><span>Prepare <strong>executive-level complaint summaries and reports</strong> for Senior Management, highlighting key issues, trends, and risk areas.</span></li><li><span>Identify and communicate <strong>emerging trends, root causes, and service gaps</strong>, recommend and implement <strong>process improvements</strong> to enhance customer experience and operational efficiency.</span></li><li><span>Support the <strong>Complaints & Continuous Improvement Manager</strong> in strengthening complaint handling frameworks, procedures, and governance.</span></li><li><span>Prepare and submit <strong>periodic regulatory reports</strong> in line with agreed SLAs and local regulatory requirements.</span></li><li><span>Support <strong>complaint-related audits</strong>, including internal and external audits, by ensuring documentation, controls, and processes meet compliance standards.</span></li><li><span>Liaise with <strong>local regulators and internal stakeholders</strong> to ensure alignment with regulatory expectations and service excellence standards.<br></span><span><br><strong>KEY DELVIERABLES:</strong></span></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.</span></li><li><span>Timely resolution of EB customer queries and complaints.</span></li><li><span>Effective oversight and closure of MN complaints in Oman.</span></li><li><span>Seamless handling of walk-in customers with high service standards.</span></li><li><span>Cross-market support for complaints (non-Oman and retail).</span></li><li><span>Accurate reporting, trend analysis, and continuous improvement initiatives.<br></span><strong><span>COMMUNICATIONS & WORKING RELATIONSHIPS:</span></strong></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.<br><strong>FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY: </strong></span></li><li><span>Reports to Business Controls Manager.</span></li><li><span>No Financial authority.<br><strong>QUALIFICATIONS, EXPERIENCE, & SKILLS: </strong></span></li><li><span>2-5 years of relevant experience in insurance or financial organization</span></li><li><span>Oral & Written communication skills in English, Arabic and Hindi</span></li><li><span>Bachelor’s degree or equivalent.</span></li><li><span>Strong knowledge of the financial services industry and the operational transactions and processes supported.</span></li><li><span>Excellent organizational skills with the ability to multi-task effectively.</span></li><li><span>Demonstrated knowledge of MS Office applications; and be proficient in their use.</span></li><li><span>Exposure to a customer service role is an added advantage.</span></li><li><span>Knowledge of the regulations governing the insurance industry in Gulf region (Oman, UAE, Kuwait, Bahrain, Qatar)<br><strong>COMPETENCIES REQUIRED:</strong></span></li><li><span>Strong understanding of compliance and regulatory requirements</span></li><li><span>Strong customer service and complaint handling expertise</span></li><li><span>Strong problem solving, analytical skill and influencing skills.</span></li><li><span>Strong interpersonal, verbal, and written communication skills.</span></li><li><span>Ability to meet deadlines and effective time management.</span></li><li><span>Excellent communication and stakeholder management skills</span></li><li><span>Highly organized and able to manage and prioritise workload to deliver targets.</span></li><li><span>Knowledge of Employee Benefits / Health Insurance operations</span></li></ul>
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<p>1. JOB DETAILS: Position Title: Research Administrator Reports to: Dean of Research and Innovation Department: Research and Innovation 2. JOB PURPOSE: The Research Administrator provides operational and administrative support for the effective implementation of the University s research and innovation activities. The role ensures efficient coordination of research processes, funding administration, compliance tracking, and documentation, supporting faculty and leadership in delivering high- quality, compliant, and impactful research aligned with institutional strategy and accreditation requirements. 3. KEY ACCOUNTABILITIES: Description Research Administration & Coordination Coordinate day-to-day research activities across colleges and research units. Maintain centralized records of research projects, grants, and outputs. Support the implementation of research workflows, SOPs, and procedures. Act as the first point of contact for faculty on research-related administrative matters. Grant & Funding Administration Support the preparation, submission, and tracking of research proposals. Maintain a database of funding opportunities (local and international). Track grant approvals, contracts, and disbursements. Coordinate communication with funding agencies (e.g., R&IA, international bodies). Research Compliance & Ethics Support submission and tracking of research ethics applications. Maintain records of ethics approvals, renewals, and compliance requirements. Ensure documentation aligns with institutional policies and regulatory frameworks. Assist in preparing compliance reports for audits and accreditation (e.g., ISA). Research Quality & Compliance Ensure research activities comply with institutional quality standards and regulatory requirements. Oversee ethical review frameworks and research compliance mechanisms. Support internal and external research audits, reviews, and accreditation requirements. Data Management & Reporting Maintain up-to-date research databases (publications, grants, citations, KPIs). Support preparation of periodic research reports and dashboards. Ensure accuracy and completeness of data for ranking, accreditation, and reporting. Assist in data collection for national indicators (e.g., MoE, QS, THE). Research Events & Capacity Building Support Coordinate logistics for research workshops, seminars, and training programs. Support organization of conferences and research-related events. Assist in communication and promotion of research initiatives. Documentation & Process Support Maintain organized records of research policies, procedures, and templates. Support implementation of standardized research workflows and systems. Assist in tracking action items from research committees and meetings. Communication & Stakeholder Support Liaise with faculty, research centres, finance, HR, and external partners. Facilitate communication between researchers and administrative units. Provide guidance to staff on research processes, templates, and requirements. Authority & Decision-Making (Delegated) Operates under supervision of the Assistant Dean / Dean of Research and Innovation. Responsible for coordination, tracking, and administrative execution. No authority for financial approvals or policy decisions. Escalates issues related to compliance, delays, or risks. Key Performance Indicators (KPIs) % of research data accuracy and completeness Timeliness of research reporting and submissions Number of proposals supported and tracked Turnaround time for administrative processing (ethics, submissions, reports) Compliance tracking accuracy (ethics, funding, documentation) Number of funding opportunities circulated to faculty Faculty satisfaction with research administrative support Contribution to accreditation and ranking data submissions.</p><p><strong>Desired Candidate Profile</strong></p><p>4. QUALIFICATIONS, EXPERIENCE, & SKILLS: Education Bachelor s degree (Master s preferred) in a relevant field (e.g., Business Administration, Research Management, Engineering, Science). 5. COMPETENCIES: Strong organizational and administrative skills High attention to detail and data accuracy Understanding of research processes and funding mechanisms Ability to manage multiple tasks and deadlines Strong communication and coordination skills Proficiency in Excel, databases, and reporting tools Familiarity with research systems (e.g., Scopus, ORCID, RIMS) is an advantage. Applications are accepted from Omani nationals only. Customer Relationship Personal Evolution Autonomy Administrative Work Technical Expertise Responsibilities Lead the entire sales cycle Achieve monthly sales objectives Qualify the customer needs Negotiate and contract Master demos of our software Must Have Bachelor Degree or Higher Passion for software products Perfect written English Highly creative and autonomous Valid work permit for Belgium Nice to have Experience in writing online content Additional languages Google Adwords experience Strong analytical skills What's great in the job? Great team of smart people, in a friendly and open culture No dumb managers, no stupid tools to use, no rigid working hours No waste of time in enterprise processes, real responsibilities and autonomy Expand your knowledge of various business industries Create content that will help our users on a daily basis Real responsibilities and challenges in a fast evolving company Our Product Discover our products.</p>
<p><h4>Energy Jobline Overview</h4>
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<p>We focus on the oil & gas, renewables, engineering, power, and nuclear markets as well as emerging technologies in EV, battery, and fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.</p>
<h4>Role Overview</h4>
<p>We are seeking an experienced PCC (Pre-Commissioning & Commissioning) System Supervisor – Cybersecurity to supervise and coordinate cybersecurity related activities during pre-commissioning and commissioning phases of a large LNG facility. The role focuses on field execution, system readiness, compliance, and safe integration of OT/ICS systems prior to startup and handover to operations.</p>
<p>This is a site-based supervisory role, suited to professionals with hands-on experience supporting OT cybersecurity implementation during EPC commissioning projects.</p>
<h4>Key Responsibilities</h4>
<ul>
<li>Supervise and coordinate cybersecurity activities during pre-commissioning and commissioning phases</li>
<li>Support system readiness for secure commissioning of:
<ul>
<li>DCS, ESD, F&G, PLC, and SCADA systems</li>
<li>Network infrastructure, servers, workstations, and interfaces</li>
</ul>
</li>
<li>Ensure cybersecurity requirements are implemented in line with:
<ul>
<li>Project cybersecurity standards</li>
<li>OT/ICS security procedures</li>
<li>Regulatory and company policies</li>
</ul>
</li>
<li>Coordinate with automation, instrumentation, IT/OT, and commissioning teams to ensure secure system integration</li>
<li>Supervise field implementation of:
<ul>
<li>Network segmentation and access control</li>
<li>User account and privilege configuration</li>
<li>Antivirus, patching, and system hardening activities</li>
</ul>
</li>
<li>Support cybersecurity testing activities, including:
<ul>
<li>Vulnerability checks (as defined by project scope)</li>
<li>Secure communication and access verification</li>
</ul>
</li>
<li>Verify mechanical completion (MC) and readiness for commissioning from a cybersecurity perspective</li>
<li>Support punch list identification and closeout related to cybersecurity scope</li>
<li>Ensure all activities are executed in compliance with HSE, PTW (permit to work), and SIMOPS (simultaneous operations) requirements</li>
<li>Report cybersecurity readiness, issues, and risks to the PCC system lead / commissioning manager</li>
</ul>
<h4>Mandatory Requirements (Strict)</h4>
<h5>Education</h5>
<p>Bachelor’s degree or diploma in cybersecurity, information technology, automation, instrumentation, electrical engineering, or related discipline.</p>
<h5>Experience</h5>
<ul>
<li>Minimum 8–10 years experience in oil & gas or LNG projects</li>
<li>Proven experience supporting OT/ICS cybersecurity during pre-commissioning and commissioning phases</li>
<li>Site-based experience on large EPC projects</li>
<li>Hands-on exposure to commissioning of control systems and industrial networks</li>
<li>Candidates without site commissioning exposure in OT cybersecurity environments will not be considered</li>
</ul>
<h5>Technical Expertise</h5>
<ul>
<li>Practical knowledge of:
<ul>
<li>OT/ICS cybersecurity principles</li>
<li>Industrial networks (firewalls, switches, VLANs)</li>
<li>Secure commissioning of DCS, ESD, F&G, PLC systems</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>Network segmentation and access control</li>
<li>System hardening and patching practices</li>
<li>Cybersecurity compliance checks during commissioning</li>
</ul>
</li>
<li>Ability to work from commissioning procedures, system dossiers, and test documentation</li>
</ul>
<h5>Supervisory & Professional Skills</h5>
<ul>
<li>Strong site coordination and supervision capability</li>
<li>Good interface management with automation, instrumentation, IT/OT, and operations teams</li>
<li>Safety driven mindset with PTW and SIMOPS experience</li>
<li>Clear communication in English</li>
<li>Comfortable working in high pressure, multicultural site environments</li>
</ul>
<h4>Ideal Background</h4>
<ul>
<li>EPC contractor commissioning background</li>
<li>LNG or gas processing facility experience</li>
<li>OT cybersecurity involvement during commissioning and startup phases</li>
<li>Middle East project experience</li>
</ul></p><p></p>
<p><h4>Job description</h4>
<p>The warehouse specialist assists the supply supervisor in the performance of routine warehousing duties. Assists in training of material storage and distribution/warehouse personnel. Receives, stores and issues supplies and equipment. Maintains warehouse locations, selects supplies and equipment for issues and shipments. Manages the shelf-life program. Carries out housekeeping duties in the warehouse. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p>
<h4>Principal accountabilities</h4>
<ul>
<li>Ensures all receipts of supplies and equipment from deposits and other sources of supply are identified properly and are in a serviceable condition before storing.</li>
<li>Performs warehouse validations and prepares the warehouse for inventories.</li>
<li>Receives, inspects and stores materials in designated warehouse locations.</li>
<li>Operates material handling equipment such as forklifts and pallet jacks.</li>
<li>Prepares and issues materials for operational use or deployment.</li>
<li>Conducts routine inventories to maintain accurate warehouse records.</li>
<li>Ensures compliance with safety and security standards for storage.</li>
<li>Maintains a clean and organized warehouse environment.</li>
<li>Supports audits and inspections by providing accurate records and inventory data.</li>
<li>Performs other duties as directed or assigned by the supervisor.</li>
<li>Is responsible for HAZMAT and environmental functions.</li>
<li>Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li>
</ul>
<h4>Minimum requirements</h4>
<ul>
<li>Must have organizational skills and be able to understand, speak, read and write English at a beginner level.</li>
<li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li>
<li>Will be required to operate material handling equipment up to 10k forklift.</li>
<li>High school diploma or equivalent required.</li>
<li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li>
<li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.</li>
<li>Ability to travel domestically and internationally.</li>
</ul>
<h4>Preferred qualifications</h4>
<ul>
<li>Working knowledge in the use of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs is preferred.</li>
<li>Proficiency in warehouse operations and inventory management systems preferred.</li>
<li>One to two years' experience in a supply system or closely related function is preferred.</li>
<li>Maximo experience is preferred.</li>
</ul></p><p></p>
<p><h4>Job description</h4>
<p>The warehouse specialist assists the supply supervisor in the performance of routine warehousing duties. Assists in training of material storage and distribution/warehouse personnel. Receives, stores and issues supplies and equipment. Maintains warehouse locations, selects supplies and equipment for issues and shipments. Manages the shelf-life program. Carries out housekeeping duties in the warehouse. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p>
<h4>Principal accountabilities</h4>
<ul>
<li>Ensures all receipts of supplies and equipment from deposits and other sources of supply are identified properly and are in a serviceable condition before storing.</li>
<li>Performs warehouse validations and prepares the warehouse for inventories.</li>
<li>Receives, inspects and stores materials in designated warehouse locations.</li>
<li>Operates material handling equipment such as forklifts and pallet jacks.</li>
<li>Prepares and issues materials for operational use or deployment.</li>
<li>Conducts routine inventories to maintain accurate warehouse records.</li>
<li>Ensures compliance with safety and security standards for storage.</li>
<li>Maintains a clean and organized warehouse environment.</li>
<li>Supports audits and inspections by providing accurate records and inventory data.</li>
<li>Performs other duties as directed or assigned by the supervisor.</li>
<li>Is responsible for HAZMAT and environmental functions.</li>
<li>Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li>
</ul>
<h4>Minimum requirements</h4>
<ul>
<li>Must have organizational skills and be able to understand, speak, read and write English at a beginner level.</li>
<li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li>
<li>Will be required to operate material handling equipment up to 10k forklift.</li>
<li>High school diploma or equivalent required.</li>
<li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li>
<li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.</li>
<li>Ability to travel domestically and internationally.</li>
</ul>
<h4>Preferred qualifications</h4>
<ul>
<li>Working knowledge in the use of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs is preferred.</li>
<li>Proficiency in warehouse operations and inventory management systems preferred.</li>
<li>One to two years' experience in a supply system or closely related function is preferred.</li>
<li>Maximo experience is preferred.</li>
</ul></p><p></p>