Call Center Jobs in Oman

<p>Hardware & Data Center Setup: Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements. Network & Infrastructure Support: Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure. Diagnostics & Maintenance: Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions. Vendor & Project Coordination: Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications. Documentation: Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.</p><p><strong>Desired Candidate Profile</strong></p><p>Technical Expertise: Proven experience in Data Center Installation, Server Installation, and Rack Exchange/Mounting. Networking Knowledge: Strong understanding of IT Networks, Computer Networking fundamentals, and basic Network Support. Experience Level: Mid-career (3+ years of relevant hands-on IT support or data center experience preferred). Work Availability: Must be based in or able to work on-site in Muscat, Oman for the project duration. Soft Skills: Excellent problem-solving abilities, strong attention to detail, and clear communication skills.</p>

<p><h4>Position summary</h4> <p>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><strong>About FingTap Solutions</strong></p><p>FingTap Solutions is a European technology firm dedicated to delivering high-quality IT infrastructure and technical solutions globally.</p><p>&nbsp;</p><p><strong>Role Overview</strong></p><p>We are looking for experienced and hands-on Data Center / IT Support Engineers for a freelance work based in Muscat, Oman. In this role, you will play a critical part in our Data Center Installation Project, ensuring seamless execution, hardware setup, and network infrastructure deployment.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>Hardware &amp; Data Center Setup: Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements.</p><p>Network &amp; Infrastructure Support: Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure.</p><p>Diagnostics &amp; Maintenance: Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions.</p><p>Vendor &amp; Project Coordination: Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications.</p><p>Documentation: Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.</p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>ALTERNANCE - Chargé-e de communication Training Center F/H F/H</p><br><br><p>Alternance</p><br><br><p>1 an</p><br><br><p>Employé administratif</p><br><br><p>Temps complet</p><br><br><p>Et si vous rejoigniez le vol à destination de Safran Aircraft Engines ? ✈<br>Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Safran Aicraft Engines est une société du Groupe Safran. Porté par près de 15 000 collaborateurs répartis sur 31 sites dans 9 pays, Safran Aircraft Engines (SAE) est un motoriste aéronautique depuis plus de 110 ans. Nous concevons, développons, produisons et commercialisons, seul ou en coopération, des moteurs pour avions civils ou militaires, ainsi que pour les satellites.<br>Parlons des missions qui vous feront décoller…✈<br>Rattaché-e au Customer Training Center du département Engineering Support &amp; Services, vous rejoindrez une équipe MultiMedia dans la démarche de plan de progrès et l'assisterez sur les missions suivantes :<br>• Mettre en place et piloter des actions de communication<br>• Réalisation de contenus multimédias d'actualité : vidéos, écrans, visites virtuelles... ;<br>• Participation à la réalisation de photos et petites vidéos<br>• Participation et contribution aux événements locaux<br>• Participation à la réalisation de visuels de communication<br>• Accentuer la veille et l'inter-comparaison<br>• Participer à l'accentuation de l'interconnexion des différents métiers du training center et des différents centres <br>• Participer au projets de cohésion inter-département<br>• Participer aux actions du plan de progrès du service<br>• Accentuer la capitalisation sur l'accompagnement des nouveaux arrivants<br>• Créer un livret du tuteur</p><br><br><p>Les avantages d'être apprenti-e chez nous ?<br>Le site de Montereau est accessible en transport en commun et/ou navettes et dispose d'un parking gratuit.<br>Les plus de cette opportunité : Salle de sport, conciergerie, restauration collective, avantages CSE et couverture frais de santé.<br>Rejoindre une société connectée, innovante et engagée vous motive ? Rejoignez le vol Safran Aircraft Engines et propulsez votre avenir !<br>C'est par ici pour postuler…Et rencontrons-nous !!</p><br><br><p>De formation Bac +4/ +5 Ecole de communication ou équivalent à la recherche d'un apprentissage de 1 an.<br>Vous êtes attiré-e par le secteur de la production aéronautique, et vous avez une appétence pour la communication et la formation.<br>Vous êtes également doté-e d'une capacité d'écoute et d'analyse, vous savez faire preuve de curiosité et de créativité.<br>Vous êtes doté d'une grande capacité d'organisation.<br>Une maîtrise de la suite adobe, du pack office et des outils informatiques est essentiel. Une connaissance de la suite Articulate serait appréciée.<br>Anglais professionnel nécessaire.</p><br><br><br> </div>

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> Make 100+ outbound calls daily to customers with overdue invoices<br> Follow up consistently via calls and emails until payment resolution<br> Navigate gatekeepers and reach decision-makers responsible for payments<br> Handle objections and drive conversations toward payment commitments</p> <p><strong>Billing issues & case resolution</strong><br> Investigate billing discrepancies and customer concerns<br> Identify root causes of delays and work toward resolution<br> Coordinate internally to resolve issues impacting payments</p> <p><strong>CRM management & documentation</strong><br> Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)<br> Track customer interactions, payment commitments, and next steps<br> Ensure no account is left unattended or without follow-up</p> <p><strong>Customer communication</strong><br> Communicate clearly and professionally with customers<br> Provide updates on payment status and issue resolution<br> Maintain a balance between firmness and professionalism in collections conversations</p> <p><strong>Process improvement & reporting</strong><br> Identify recurring issues impacting collections<br> Share insights to improve processes and recovery rates<br> Maintain consistency in daily activity and reporting</p> <h4>Must-have experience & skills (non-negotiables)</h4> <ul> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> Make 100+ outbound calls daily to customers with overdue invoices<br> Follow up consistently via calls and emails until payment resolution<br> Navigate gatekeepers and reach decision-makers responsible for payments<br> Handle objections and drive conversations toward payment commitments</p> <p><strong>Billing issues & case resolution</strong><br> Investigate billing discrepancies and customer concerns<br> Identify root causes of delays and work toward resolution<br> Coordinate internally to resolve issues impacting payments</p> <p><strong>CRM management & documentation</strong><br> Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)<br> Track customer interactions, payment commitments, and next steps<br> Ensure no account is left unattended or without follow-up</p> <p><strong>Customer communication</strong><br> Communicate clearly and professionally with customers<br> Provide updates on payment status and issue resolution<br> Maintain a balance between firmness and professionalism in collections conversations</p> <p><strong>Process improvement & reporting</strong><br> Identify recurring issues impacting collections<br> Share insights to improve processes and recovery rates<br> Maintain consistency in daily activity and reporting</p> <h4>Must-have experience & skills (non-negotiables)</h4> <ul> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled Senior Network Engineer with expertise in Cisco ACI and UCS to join our team in Muscut. The ideal candidate will have 10-15 years of experience in the automobile sector, with a strong background in network infrastructure design, implementation, and management. Roles and Responsibility Design, implement, and manage network infrastructure using Cisco ACI and UCS technologies. Configure and troubleshoot Cisco Nexus switches, routers, and firewalls to ensure high availability and performance. Develop and maintain documentation for network architecture, topology, and configurations. Collaborate with cross-functional teams to identify and resolve complex network issues. Provide technical guidance and support to junior engineers on network design and implementation best practices. Ensure compliance with industry standards and best practices for network security, scalability, and reliability.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong knowledge of Cisco ACI, UCS, Nexus, Data Center, DCNM, VXLAN, EVPN, Spine Leaf, and Fabric technologies. Experience with Cisco Switching, Routing, and Data Center Network design and implementation. Excellent problem-solving skills and ability to analyze complex network issues and develop creative solutions. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams. Ability to work in a fast-paced environment with multiple priorities and deadlines. Strong understanding of network security principles and protocols, including firewall configuration and management. Gender: Male.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title: Collections Specialist Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.<br> This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue.<br> You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.<br> This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily .<br> What You’ll Be Responsible For Collections &amp; Payment Recovery Make 100+ outbound calls daily to customers with overdue invoices Follow up consistently via calls and emails until payment resolution Navigate gatekeepers and reach decision-makers responsible for payments Handle objections and drive conversations toward payment commitments Billing Issues &amp; Case Resolution Investigate billing discrepancies and customer concerns Identify root causes of delays and work toward resolution Coordinate internally to resolve issues impacting payments CRM Management &amp; Documentation Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) Track customer interactions, payment commitments, and next steps Ensure no account is left unattended or without follow-up Customer Communication Communicate clearly and professionally with customers Provide updates on payment status and issue resolution Maintain a balance between firmness and professionalism in collections conversations Process Improvement &amp; Reporting Identify recurring issues impacting collections Share insights to improve processes and recovery rates Maintain consistency in daily activity and reporting Must-Have Experience &amp; Skills (Non-Negotiables) Proven experience in collections, accounts receivable, or high-volume outbound calling roles Comfortable making 100+ outbound calls per day consistently Strong objection-handling and negotiation skills Experience using CRM tools (Salesforce or similar) Excellent verbal and written English communication skills High attention to detail and accuracy in documentation Ability to manage multiple accounts and follow-ups simultaneously What Makes You a Strong Fit You are persistent and follow up until resolution You are confident handling difficult conversations You thrive in a target-driven, high-activity environment You take ownership of your performance and results Key Performance Indicators (KPIs) Daily call volume ( 100+ calls/day ) Number of payments collected / accounts resolved Follow-up consistency and response time Accuracy of CRM updates and documentation Reduction in outstanding receivables Interview Process Initial Screening Call Recruiter Interview Final Interview Offer &amp; Onboarding #LI-AG1</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for teaching, proctoring, testing, maintaining class records, advising students in the classes assigned to them, participating in meetings and taking part in professional development workshops and activities.</p> <p><b>Responsibilities</b></p> <p>The CLFS instructor is responsible for the following specific duties and responsibilities: </p> <p>1. To teach the courses and the groups assigned to him / her on the official schedule of classes. </p> <p>2. To prepare lesson plans, assignments and quizzes and implement them effectively. </p> <p>3. To maintain discipline and effective classroom management. </p> <p>4. To take attendance and keep records of it for each student and each group. </p> <p>5. To cooperate with colleagues, Coordinators, the Center Director, and the University Administration. </p> <p>6. To take part in proctoring duties for the Placement Tests, Quizzes, Midterm Tests and Final Exams. </p> <p>7. To offer advice and assistance to students in class and during office hours. </p> <p>8. To take part in marking test papers as required for the implementation of the General Foundation Program. </p> <p>9. To submit all students marks and final grades for his / her courses in appropriate forms. </p> <p>10. Any other tasks assigned by line manager.</p> <p>Experience</p> <p>Teaching experience for at least two years at the tertiary level (University, College or language center, etc.).</p> <p>Skills</p> <p>1. Ability to work with people from diverse cultures. </p> <p>2. Ability to communicate clearly and concisely both orally in writing by varying methods. </p> <p>3. Ability to work under pressure and to deal with students, faculty and staff in a diplomatic manner. </p> <p>4. Adapt to changing technologies and learn functionality of new equipment and systems </p> <p>5. Work independently and collaboratively. </p> <p>6. Ability to plan and organize work to meet changing priorities and deadlines.</p> <p><b>Qualification</b></p> <p>Bachelor or Master in Information Technology (IT) or Computer Science (C. Sc.) from an accredited University.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Dermatologist</p><p><br></p><p>A reputed Private Medical Center in Muscat, Oman is looking for an experienced Dermatologist to join its healthcare team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Position: Dermatologist<br>Nationality: Indian<br>Location: Muscat, Oman<br>Experience: Minimum 5 years of experience after Master s</p><p></p></section>

<p><h4>Position summary</h4> <p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.</p> <p>Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment, and supplies.</p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Function</p> <p>Responsible for teaching, proctoring, testing, maintaining class records, advising students in the classes assigned to them, participating in meetings and taking part in professional development workshops and activities.</p> <p>Responsibilities</p> <p>1. To teach the courses and the groups assigned to him / her on the official schedule of classes. </p> <p>2. To prepare lesson plans, assignments and quizzes and implement them effectively. </p> <p>3. To maintain discipline and effective classroom management. </p> <p>4. To take attendance and keep records of it for each student and each group. </p> <p>5. To cooperate with colleagues, Coordinators, the Center Director, and the University Administration. </p> <p>6. To take part in proctoring duties for the Placement Tests, Quizzes, Midterm Tests and Final Exams. </p> <p>7. To offer advice and assistance to students in class and during office hours. </p> <p>8. To take part in marking test papers as required for the implementation of the General Foundation Program. </p> <p>9. To submit all students marks and final grades for his / her courses in appropriate forms. 10. Any other duties assigned by line manager.</p> <p>Experience</p> <p>Teaching experience for at least two years at the tertiary level (University, College or language center, etc.).</p> <p>Skills</p> <p>1. Ability to work with people from diverse cultures. </p> <p>2. Ability to communicate clearly and concisely both orally in writing. </p> <p>3. Communicate effectively with students by articulating clearly, selecting vocabulary, and assessing comprehension by varying methods </p> <p>4. Ability to work under pressure and to deal with students, faculty and staff in a diplomatic manner. </p> <p>5. Adapt to changing technologies and learn functionality of new equipment and systems </p> <p>6. Work independently and collaboratively. </p> <p>7. Ability to plan and organize work to meet changing priorities and deadlines.</p> <p>Qualification</p> <p>M.A. or M. Sc. in English or Applied Linguistics; or B.A. or B.Sc. in English or Applied Linguistics; or a university degree with a teaching certificate (DELTA, CELTA, TEFL, TESOL, IELTS (7) ) or (6.5)</p></div></section>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p></p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p>Follow</p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Lieu : Neuilly<br>Date : Octobre 2026<br>Durée : 4 mois (renouvellement envisageable)</p><br><p><br>Chanel est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour&nbsp;<br>avoir un impact positif dans le monde.<br>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a&nbsp;<br>de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin.&nbsp;</p><br><p><br><b>VOTRE IMPACT CHEZ CHANEL</b></p><br><p><br>Au sein de la Division Parfums Beauté de CHANEL et rattaché à la Direction Innovation Développement Packaging, vous serez en étroite<br>relation avec l’ingénieur packaging Maquillage et assurerez un soutien quotidien.&nbsp;</p><br><p><br>Vos missions principales sont les suivantes :&nbsp;<br>- Construire et mettre à jour les nomenclatures dans notre PLM (Team Center) ;<br>- Collecter les données techniques auprès des fournisseurs, matières, process et documents techniques, s'assurer de leur&nbsp;<br>cohérence et de leur exactitude ;<br>- Elaborer et compléter les spécifications des composants ;<br>- Effectuer les mises à jour en cours de développement et les diffuser aux fournisseurs ;<br>- Assurer le suivi des développements des softs (packs secondaires) sous la responsabilité d’un ingénieur packaging :<br>Validation des documents de décor internes, envoi aux fournisseurs, validation des BAG, enregistrement ;<br>Suivi des plannings de développement et suivi de l’approvisionnements des préséries ;<br>Organisation des déplacements sur site, pour assister aux démarrages ou calages de BAT chez nos fournisseurs ;<br>Coordonner l’homologation et l’industrialisation sur les nouveaux formats de soft ;<br>- Assurer le suivi des éléments qualité (BAT, triptyques de teintes et panoplies de défauts) : enregistrement, envoi aux&nbsp;<br>fournisseurs et au service qualité site ;<br>- Gérer le suivi des échantillons pour les tests d'homologation ;<br>- Leader le développement des Collections, sous la responsabilité de l’ingénieur.</p><br><p><br><b>CE QUE VOUS APPORTEREZ</b></p><br><p><br>Vous êtes diplômé.e d’un Bac+3 maximum avec idéalement une spécialisation packaging ;<br>Vous disposez idéalement d’une première expérience en développement packaging, au sein d’un fournisseur ou d’une marque ;&nbsp;<br>Vous maîtrisez l’anglais de manière professionnelle ;<br>Vous avez, idéalement, une connaissance des outils Team Center et AW ;<br>Vous êtes rigoureux, curieux et faites preuve d’un esprit d’équipe.</p><br><p><br><b>CE QUI VOUS ENTHOUSIASME ET CE QUE CHANEL PEUT VOUS OFFRIR</b><br>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant ; où la création et&nbsp;<br>l’humain sont au cœur des préoccupations.<br>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation&nbsp;<br>– et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p><br>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès&nbsp;<br>collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité&nbsp;<br>de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous&nbsp;<br>pourriez apporter à CHANEL.&nbsp;<br>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</p><br> </div>

<p><h4>Position summary</h4> <p>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>