Assistant Manager Jobs in Oman

<p><b>JOB PURPOSE</b></p> <p>The E&amp;I and Automation Superintendent is responsible for planning, coordinating, and supervising all electrical, instrumentation, control systems, and automation maintenance activities to ensure the safe, reliable, and efficient operation of plant equipment and facilities. The role leads E&amp;I maintenance teams, manages preventive and corrective maintenance programs, supports commissioning, start-up, shutdowns, and capital projects, and ensures compliance with safety, quality, and environmental standards.A key focus of the position is the establishment and development of E&amp;I maintenance systems, asset management processes, and automation support capabilities to transition the operation from commissioning through stable production while maximizing equipment availability, system integrity, and operational performance.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>MAINTENANCE MANAGEMENT</p> <p> Supervise and coordinate daily electrical, instrumentation, and control system maintenance activities. </p> <p> Ensure reliability of power distribution systems, motors, MCCs, VFDs, instrumentation, analyzers, and plant automation systems.</p> <p> Support pre-commissioning, commissioning, loop checks, function testing, and start-up activities. </p> <p> Participate in Factory Acceptance Test (FAT), Site Acceptance Test (SAT), and system acceptance testing.</p> <p> Review and approve maintenance plans, work orders, and shutdown activities. </p> <p> Ensure critical E&amp;I equipment is maintained according to OEM and reliability requirements.</p> <p> Manage DCS, PLC, SCADA, HMI, and associated industrial network infrastructure. </p> <p> Support process optimization through automation and control improvements. </p> <p> Ensure compliance with industrial cybersecurity standards, control system access management, backup procedures, and change management processes </p> <p> Coordinate software backups, change management, and control system upgrades.</p> <p> Monitor equipment performance and reliability to minimize downtime.</p> <p> Develop and implement maintenance strategies to improve asset availability and lifecycle.</p> <p> Review and approve maintenance work orders, job plans, and schedules. </p> <p>LEADERSHIP &amp; TEAM MANAGEMENT</p> <p> Lead, coach, and develop E&amp;I technicians, automation specialists, supervisors, and contractors</p> <p> Conduct performance evaluations and identify training requirements.</p> <p> Promote a culture of accountability, teamwork, and continuous improvement.</p> <p> Ensure adequate manpower planning and resource allocation.</p> <p> Ensure ERP system is fully organized within the execution teams.</p> <p>SAFETY &amp; COMPLIANCE</p> <p> Enforce company safety policies, procedures, and permit-to-work systems.</p> <p> Conduct risk assessments and participate in incident investigations.</p> <p> Ensure compliance with regulatory, environmental, and company standards.</p> <p> Promote safe work practices and achieve zero-harm objectives.</p> <p>RELIABILITY &amp; CONTINUOUS IMPROVEMENT</p> <p> Analyze equipment failures and implement root cause corrective actions.</p> <p> Monitor Electrical Availability, Control System Availability, Instrument Reliability, MTBF, MTTR, maintenance costs, and planned maintenance compliance</p> <p> Support reliability-centered maintenance (RCM) initiatives.</p> <p> Identify and implement opportunities for maintenance optimization.</p> <p> Support development of asset management strategies to maximize equipment lifecycle and return on investment.</p> <p> Maintain equipment criticality assessments and asset registers.</p> <p>SHUTDOWNS &amp; PROJECTS</p> <p> Plan and execute plant shutdowns, turnarounds, and major overhauls.</p> <p> Coordinate with operations, engineering, procurement, and contractors.</p> <p> Support capital projects, equipment installations, and commissioning activities.</p> <p> Ensure projects are completed within budget and schedule requirements.</p> <p>BUDGET &amp; RESOURCES MANAGEMENT</p> <p> Prepare and manage maintenance budgets.</p> <p> Monitor spare parts inventory and optimize stock levels.</p> <p> Control maintenance expenditures while maintaining equipment reliability.</p> <p> Assist with procurement of electrical, instrumentation, automation equipment, software, and related services</p> <p> Manage and evaluate contractor performance. </p> <p> Ensure contractor compliance with safety and quality requirements. </p> <p> Review contractor scopes of work and service agreements along with other MMC teams. </p> <p> </p> <p><br></p> <p> </p> <p> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As Chef de Partie, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.</p><br><p>Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.<br>&nbsp;</p><br><p><strong><u>Duties and Responsibilities&nbsp;</u></strong><br>As Chef de Partie, I will assume full responsibility for the efficient operation in the following:&nbsp;</p><br><ul><li>Prepare a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment.</li><li>Assume 100% responsibility for quality of products served.</li><li>Check incoming produce, ensuring that all food merchandise is in accordance with order sheets, receiving records and purchasing specifications.</li><li>Knows and complies consistently with standard portion sizes, cooking methods, quality standards and kitchen rules and guidelines.</li><li>Follows proper plate presentation and garnish set up for all dishes.</li><li>Assist in the control of the outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.</li><li>Records guest complaints, requests and solutions and reports them to the Executive Chef or Executive Sous Chef.</li><li>Complete understanding of and adhere to the Six Senses’ policy relating to fire, hygiene and safety.</li><li>Ensures all equipment and working area are kept clean and in good working condition.</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.</li><li>Strictly adhere to LQA standards and guest comments.</li></ul><p><br><strong><u>Qualification&nbsp;</u></strong><br>To execute the position of Chef de Partie, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:</p><br><ul><li>High school diploma or equivalent and at least 2-4 years kitchen experience in a full-service outlet or similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>Knowledge of the use of broiler equipment and understanding of meat and fish cookery, proficient knife skills and understand farm to table concept.</li><li>Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.</li><li>Technical skills include MS Office – Word, Excel, PowerPoint and Outlook..</li><li>Eperience working in a fine dining restaurant and is able to thrive in a multicultural team.&nbsp;</li><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul><p><i>The above is intended to provide an overview of the role and responsibilities for a Chef de Partie at Six Senses Zighy Bay It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</i></p><br><p><i>Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</i></p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>RESPONSABLE DE LOT QUALIFCATION ENVIRONNEMENTALE H/F</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Au sein du Centre d'Ingénierie Systèmes de Navigation, vous rejoignez l'équipes en charge des essais en environnement des centrales inertielles.<br>Le Responsable de lot exerce les activités suivantes :<br>· Il est responsable de la tenue des performances Qualité / Coût / Délais sur le périmètre de ses lots de travaux en cohérence avec les engagements de ses fiches de lots (devis, jalons, périmètre des travaux).<br>· Il pilote les travaux de ses lots conformément aux exigences du processus de pilotage de la société. En particulier, il structure ses travaux en conformité avec le<br>WBS établi par le Pilote de Projet. Il anime les revues quotidiennes de performances.<br>Il participe aux réunions de pilotage projet et assure aux responsables projet et métier le reporting hebdomadaire en termes d'avancement et de tenue des objectifs.<br>· Il anime l'équipe de développement de ses lots de travaux et met à sa disposition les moyens de réaliser leurs tâches.<br>· Il est responsable de l'exécution des prestations externalisées réalisées dans son périmètre (contractualisation, animation et acceptation).<br>· Il est responsable de l'établissement du référentiel de ses lots de travaux (référentiel documentaire, enregistrements de validation, relevé de configuration, …)<br>· Il est garant des réalisations techniques de ses lots par délégation de son responsable métier.<br>· Il identifie les risques et opportunités sur son périmètre et pilote les actions associées.</p><br><br><p>A ce titre, vous aurez pour missions de :<br>· Participer au Set-Up de Test en Environnement<br>· Rédiger des plans de qualification<br>· Rédiger des procédures<br>· Rédiger et de suivre le fichier main courante liée à chaque essai<br>Réaliser des essais<br>· Rédiger des Comptes Rendus<br>· Réserver des laboratoires et d'établir des devis<br>· Assurer la bonne application des règles du métier qualification<br>· Contribuer à expertiser et résoudre les faits techniques et capitaliser les leçons apprises<br>· Faire progresser les savoir et savoir –faire au sein du pôle qualification<br>· Supporter le responsable du pôle qualification lors des revues des appels d'offres en participant à la définition de la stratégie des tests<br>· Etre en Interface avec différents interlocuteurs (Resp. de projet, Ingé syst, Ingénieur en Chef etc…)<br>Des déplacements ponctuels en France sur nos deux sites de fabrication sont à prévoir.<br>Savoir Faire <br>· Bonne connaissance des équipements embarqués aéronautique.<br>· Bonne connaissance hardware des bancs de test (appareils de mesure, connectivité RS, Ethernet , Protocole TCP/IP, ProtocoleIEEE , Teststand, Veristand ....)<br>· Expérience sur le cycle en V d'un produit aéronautique,<br>· Connaissance du logiciel MATLAB<br>· Anglais : Lu, parlé et écrit nécessaire<br>· Connaissance des normes DO160 et MILSTD<br>·Connaissance en essais CEM, mécaniques et climatiques<br>Savoir Etre<br>- Bon relationnel pour assurer une mission d'interface entre les différents membres du pôle qualif</p><br><br><p>BAC+5 <br>5 à 10 ans d'expérience </p><br><br><br> </div>

<p><b>JOB PURPOSE</b></p> <p>The Mechanical Superintendent is responsible for planning, coordinating, and supervising all mechanical maintenance activities to ensure safe, reliable, and efficient operation of plant equipment and facilities. The role leads mechanical maintenance teams, manages preventive and corrective maintenance programs, supports shutdowns and projects, and ensures compliance with safety, quality, performance and environmental standards.A key focus of the position is to establish and build from the ground up, the mechanical maintenance team, systems, and processes to support commissioning, start-up, and transition into steady-state operations. The role drives equipment reliability through effective maintenance strategies, quality work management, and continuous improvement initiatives, ensuring high levels of plant availability and operational performance.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>MAINTENANCE MANAGEMENT</p> <p> Supervise and coordinate daily mechanical maintenance activities.</p> <p> Ensure timely execution of preventive, predictive, and corrective maintenance programs.</p> <p> Monitor equipment performance and reliability to minimize downtime.</p> <p> Develop and implement maintenance strategies to improve asset availability and lifecycle.</p> <p> Review and approve maintenance work orders, job plans, and schedules. </p> <p>LEADERSHIP &amp; TEAM MANAGEMENT</p> <p> Lead, coach, and develop mechanical technicians, supervisors, and contractors.</p> <p> Conduct performance evaluations and identify training requirements.</p> <p> Promote a culture of accountability, teamwork, and continuous improvement.</p> <p> Ensure adequate manpower planning and resource allocation.</p> <p> Ensure ERP system is fully organized within the execution teams.</p> <p>SAFETY &amp; COMPLIANCE</p> <p> Enforce company safety policies, procedures, and permit-to-work systems.</p> <p> Conduct risk assessments and participate in incident investigations.</p> <p> Ensure compliance with regulatory, environmental, and company standards.</p> <p> Promote safe work practices and achieve zero-harm objectives.</p> <p>RELIABILITY &amp; CONTINUOUS IMPROVEMENT</p> <p> Analyze equipment failures and implement root cause corrective actions.</p> <p> Monitor maintenance KPIs including downtime, MTBF, MTTR, and maintenance costs.</p> <p> Support reliability-centered maintenance (RCM) initiatives.</p> <p> Identify and implement opportunities for maintenance optimization.</p> <p> Support development of asset management strategies to maximize equipment lifecycle and return on investment.</p> <p> Maintain equipment criticality assessments and asset registers.</p> <p>SHUTDOWNS &amp; PROJECTS</p> <p> Plan and execute plant shutdowns, turnarounds, and major overhauls.</p> <p> Coordinate with operations, engineering, procurement, and contractors.</p> <p> Support capital projects, equipment installations, and commissioning activities.</p> <p> Ensure projects are completed within budget and schedule requirements.</p> <p>BUDGET &amp; RESOURCES MANAGEMENT</p> <p> Prepare and manage maintenance budgets.</p> <p> Monitor spare parts inventory and optimize stock levels.</p> <p> Control maintenance expenditures while maintaining equipment reliability.</p> <p> Assist with procurement of mechanical equipment and services.</p> <p> Manage and evaluate contractor performance. </p> <p> Ensure contractor compliance with safety and quality requirements. </p> <p> Review contractor scopes of work and service agreements along with other MMC teams. </p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education:</p> <p> Bachelor s degree in mechanical engineering or a related field </p> <p> Master s in mechanical engineering or in a related field is an advantage</p> <p>Experience: </p> <p> 15+ years of related multidiscipline and management experience within a Concentrator Plant/related process plant with similar type of equipment</p> <p> 8+ years of experience as a maintenance superintendent in the mining/processing industry or related.</p> <p> Proven track record of successfully managing maintenance in large-scale processing operations</p> <p>Certifications: Candidates holding or pursuing any of the following certifications will have an added advantage:</p> <p> Certified Maintenance &amp; Reliability Practitioner (CMRP)</p> <p> Project Management Professional (PMP)</p> <p> Six-sigma (BB)</p> <p>Technical Skills: </p> <p> Maintenance Experience in Crushers, SAG-Ball-HIG Mills, Floatation Equipment, conveying equipment, De-watering equipment are mandatory </p> <p> Should have knowledge on maintenance strategies, CMMS/ERP systems, Reliability and Performance Management</p> <p>Soft Skills: </p> <p> Fluency in English, with excellent written and verbal communication skills.</p> <p> Strong leadership and people management skills. </p> <p> Excellent negotiation and influencing abilities. </p> <p> Strategic thinking and problem-solving capabilities. </p> <p> Strong communication and stakeholder management skills. </p> <p> High ethical standards and commercial integrity. </p> <p> Ability to work effectively in a multicultural environment. </p> <p> Strong decision-making and organizational skills. </p> <p> Ability to manage multiple priorities and perform under pressure</p> <p> </p>

<p><strong>Job Summary:</strong> Experience: Minimum 7 Years experience as Product Engineer Education: Bachelor of Engineering or Geoscience Product Engineer supports the Sales and Operations goals by providing technical support as requested to enable the segment to plan, design, execute and evaluate SLB products and services we provide to our Clients. A principal role of the Product Engineer is to ensure that our products are competitive and reliable in the market and that we understand the performance expectations and make up of that market. The Product Engineer should have the capability to design bit based on the inputs of the formation evaluation /offset wells/ Temp profile/UCS /geomechanics and other main inputs . The role is responsible for communicating the technical differentiation of our various drilling products and services over those of the competition in the field. The Product Engineer understands both the technology and its value and is a technical bridge between the client organization and the segment. The Product Engineer is the enabler and driver of new technology opportunities through solution-driven client and engineering engagement. The Product Engineer should provide flawless Service Quality and ensure compliance with all SLB Standards.</p><p><strong>Essential Responsibilities and Duties:</strong></p><p><strong>Technical Sales Support:</strong> Provides technical support to the sales organization and to clients. Assist with Engineering prototype applications and New Technology (NT) market introductions Drive New Technology (NT) sales and provides technical sales support for opportunities identified by front line sales team in the location. Perform internal and external marketing activities such as technology presentations, lunch and learns, workshops, and technology launches. Develop appropriate relationships with key senior technical personnel within the client s organization by becoming a Technical Reference/Advisor.</p><p><strong>Application Analysis and Sales Development:</strong> Analyze, benchmarks and evaluates product performance to ensure a competitive position is maintained and initiates new or modified design requests to meet the operational goals of the geography Assist with field based Applications Analysis (modeling &amp; simulation) to enable Operations to effectively sell our Products and Services with a differentiable advantage. Deliver Real-Time parameter monitoring as required to support execution.</p><p><strong>Technical Leadership:</strong> Create Technical Papers, Case Studies and capture Lessons Learned into InTouch based on the experiences of the GeoMarket or location. Be active in Technical Society through publishing of technical papers, participating in SLB Symposia, participating in Industry events. Contribute to the competency development of the Engineering Support group while mentoring and coaching less experienced engineers in the location.</p><p><strong>Q&amp;HSE:</strong> Investigate unusual or unsatisfactory product performance to rapidly determine root cause and preventative action. Participate in internal product quality reviews with Reliability, Engineering and Sustaining. Communicate PQ Root Cause Analysis and preventative action outcomes to customers as requested by Sales. Conduct audits and inspections as requested or scheduled. Complies with all Company &amp; Regulatory HS&amp;E &amp; Quality and IT standards and policies. Wears all Personal Protective Equipment (PPE) as required &amp; maintains required HS&amp;E &amp; SQ certifications up-to-date.</p><p><strong>Formal Job Training Covering the below Topics:</strong></p><ul><li>Technical Job Design &amp; execution for retrievable and directional casing drilling</li><li>Technical Job Design &amp; execution or non-directional casing drilling</li><li>Turbodrilling technical job design and execution for hard drilling rocks</li><li>Technical Bore Hole Enlargement for Job designing and troubleshooting</li><li>Technical Bore Hole Enlargement for operation and execution</li><li>Cross Training sales for Fishing and Remedial tools</li><li>Cross training sales for Wellbore departure and whipstocks tools</li><li>Cross Training sales for impact jars and shock subs</li><li>Cross Training sales for Bore hole enlargement</li><li>Drilling Bits</li><li>Product development and Advanced Drilling Engineering</li></ul><p><strong>Behavior:</strong></p><ul><li>Relationship builder Internally and with Clients</li><li>Strong verbal and written communicator</li><li>Team player</li><li>Innovative</li><li>Objective</li><li>Leader</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience: Minimum 7 Years experience as Product Engineer Education: Bachelor of Engineering or Geoscience</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project (**https://tendem.<br>ai/**) and create high-quality presentations for real-world use cases.<br> In this role, you'll apply your expertise in visual communication, information design, and storytelling to create clear, engaging, and professionally designed presentations.<br> This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Presentation Designer, you will focus on storytelling and visual hierarchy.<br> We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers.<br> You will use tools such as PowerPoint, Keynote, Adobe Creative Suite, and Figma to create polished, presentation-ready deliverables.<br> Key Responsibilities Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.<br> Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.<br> Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.<br> Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.<br> Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.<br> How to get started Apply, pass qualification(s), and start contributing to projects aligned with your expertise — on your own schedule.<br> Educational qualifications At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable.<br> Bachelor’s or Master’s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.<br> Academic and/or Professional Experience Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates).<br> We are looking for specialists who have a deep understanding of pacing, storytelling, and information design.<br> A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.<br> Technical Skills (Essential) Presentation software: Expertise in PowerPoint, Keynote, etc.<br>, for building complex, dynamic, and perfectly animated decks.<br> Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.<br> Data &amp; information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.<br> Typography &amp; animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.<br> Additional requirements Hands-on experience creating high-end, premium corporate-meets-creative style layouts.<br> Strong attention to detail and absolute commitment to visual perfectness.<br> Self-directed work ethic with the ability to troubleshoot design challenges independently.<br> English proficiency: Upper-intermediate (B2) or above (required) Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization.<br> Applications without a portfolio link, or without relevant presentation cases, will not be considered.<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Goodman Masson is partnering with a new financial markets infrastructure venture under formation in Oman.<br> Backed by prominent institutional investors, the business is building a greenfield platform from the ground up, and is now hiring at the build stage.<br> This is a rare chance to help stand up critical market infrastructure from a blank sheet and then run what you have built.<br> The role As Repo &amp; Collateral Specialist , you will be the operational authority for the platform's repo and collateral services, helping establish one of the defining capabilities of a modern financial market infrastructure.<br> From bilateral repo settlement and tri-party collateral management through to margining, default management and Shari'a-compliant financing structures, you will play a pivotal role in designing and operating a world-class service from day one.<br> This is a hands-on opportunity for an experienced practitioner who has personally managed repo transactions, collateral movements, margin calls and default scenarios in a live market environment.<br> During the build phase you will design the operating model, controls and frameworks that will underpin the platform.<br> During the run phase you will operate and continuously enhance the service you have helped create.<br> What you will do Own the end-to-end processing of bilateral repo transactions, including opening and closing settlements, mark-to-market adjustments, substitutions and lifecycle events Manage the operational delivery of the tri-party collateral service, including collateral allocation, optimisation, substitutions and release Develop and maintain collateral eligibility criteria, valuation methodologies, haircut frameworks and concentration limits Operate the daily margin process, including exposure calculations, margin calls, dispute resolution and escalations Process Shari'a-compliant financing structures including murabaha , tawarruq and wakala , ensuring operational accuracy and compliance Manage corporate actions affecting collateralised positions, working closely with the Corporate Actions Specialist to ensure correct entitlement and valuation treatment Support default management processes, including close-out procedures, collateral realisation and regulatory testing Design the repo and collateral operating model, procedures, runbooks and reconciliation framework during the build phase Build strong operational relationships with primary dealers, custodians, settlement banks, ICSDs and other market participants Support participant testing and onboarding to ensure market readiness ahead of go-live Location and terms Based in Muscat, Oman .<br> Permanent for Omani nationals; two-year fixed-term contract for expatriate hires.<br> If this is your kind of build, please apply now!<br> What you will bring Degree in finance, accounting, economics, business or a related discipline At least ten years' hands-on experience in repo and collateral operations within a CSD, ICSD, custody bank, primary dealer, tri-party provider or major financial institution Proven practitioner experience managing bilateral repo settlement, tri-party collateral management, margin processing and default management Experience designing or significantly enhancing repo lifecycle models, collateral frameworks or tri-party operating models Strong understanding of collateral valuation, eligibility frameworks, haircut methodologies and margin calculation Working knowledge of legal documentation including GMRA , GMSLA and ISDA Credit Support Annex Experience managing collateral through market stress, valuation disputes and counterparty events Excellent communication skills with the ability to explain complex repo and collateral concepts clearly to both technical and business audiences Fluent English, written and spoken Also of interest Experience processing Shari'a-compliant repo structures including murabaha , tawarruq and wakala Knowledge of AAOIFI standards for Islamic finance Experience using major tri-party collateral platforms such as Euroclear, Clearstream, BNY Mellon or JP Morgan Familiarity with SWIFT ISO 15022 and ISO 20022 messaging for repo and collateral, including MT527 , MT558 , MT569 and colr messages Understanding of the CPMI-IOSCO Principles for Financial Market Infrastructures Experience working within an international financial centre or regulated financial market infrastructure Arabic language skills</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Goodman Masson is partnering with a new financial markets infrastructure venture under formation in Oman.<br> Backed by prominent institutional investors, the business is building a greenfield platform from the ground up, and is now hiring at the build stage.<br> This is a rare chance to help stand up critical market infrastructure from a blank sheet and then run what you have built.<br> The role As Corporate Actions Specialist , you will be the operational authority for every corporate action and lifecycle event across the platform.<br> From coupon payments and redemptions through to restructurings, complex structured products and sukuk, you will ensure every event is processed accurately, on time, and in line with market practice.<br> This is a hands-on role for an experienced practitioner who has personally managed corporate actions throughout the full instrument lifecycle, not someone who has only overseen the function from a management perspective.<br> Working closely with issuers, paying agents, trustees, custodians, ICSDs and CSDs, you will help build the corporate actions function from the ground up, designing the operating model, procedures and controls that will underpin one of the region's newest financial market infrastructures.<br> What you will do Own the end-to-end processing of corporate actions and lifecycle events including coupon payments, redemptions, amortisations, calls, puts, restructurings, defaults, tenders and exchanges Manage the full lifecycle of bonds, sukuk, asset-backed securities, floating-rate notes and other structured instruments admitted to the platform Build and maintain the corporate actions calendar, ensuring every event is prepared for and executed accurately Manage operational relationships with issuers, paying agents, calculation agents and trustees, establishing robust operating procedures and escalation processes Coordinate notification chains across issuers, CSDs, ICSDs, custodians, settlement banks and investors Reconcile lifecycle events across all counterparties, investigate exceptions and resolve breaks within agreed service levels Design the corporate actions operating model, procedures, runbooks, controls and reconciliation framework during the platform build phase Support issuer onboarding by providing operational expertise on complex issuance structures and lifecycle event processing Work closely with testing teams to support participant certification and ensure market readiness for corporate actions processing Location and terms Based in Muscat, Oman .<br> Permanent for Omani nationals; two-year fixed-term contract for expatriate hires.<br> If this is your kind of build, please apply now!<br> What you will bring Degree in finance, accounting, business, economics or a related discipline At least ten years' hands-on experience in corporate actions within a paying agent, custody, CSD, ICSD or similar capital markets environment Direct experience processing the full lifecycle of bonds, sukuk, asset-backed securities, callable and puttable structures, floating-rate notes and other structured products Strong experience managing coupon payments, redemptions, restructurings, tax events and complex lifecycle processing Proven ability to coordinate corporate actions across issuers, paying agents, trustees, custodians, CSDs, ICSDs and investors Experience reconciling lifecycle events across multiple parties and resolving operational breaks under time pressure Excellent communication skills with the ability to explain complex operational processes clearly to both technical and business stakeholders Fluent English, written and spoken Also of interest Experience working within a paying agent environment with ownership of redemption processing and lifecycle event management Knowledge of sukuk and Islamic finance instruments Experience with SWIFT ISO 15022 and ISO 20022 corporate actions messaging, including MT564, MT566, MT568 and seev messages Familiarity with Securities Market Practice Group (SMPG) standards Understanding of the CPMI-IOSCO Principles for Financial Market Infrastructures Experience working within an international financial centre or regulated financial market infrastructure Arabic language skills</span> </div>

<p><h4>Starting date:</h4> <p>ASAP</p> <h4>Duration:</h4> <p>10 months onshore at the yard in Sohar, Oman, followed by 3–6 months offshore in Qatar</p> <h4>Principal responsibilities</h4> <p>To ensure safety of commissioning activities, with good coordination with other parties involved, and in respect with company regulations.<br> To manage and supervise pre-commissioning and commissioning activities in a safe and professional manner performed by a team of supervisors and technicians and ensure a smooth transfer of the facilities to the company operations team in compliance with the company standards within the priorities defined.<br> To be the technical referent for all matters related to his trade and provide solutions to technical issues.</p> <h4>HSE</h4> <p>Demonstrate HSE leadership by promoting HSE and quality policy and procedures to all personnel within the work environment in line with company HSE rules.<br> Conduct all activities in a safe and efficient manner in accordance with company policies, standards, and procedures.<br> Ensure implementation within commissioning team of project standing instructions related to LOTO and authorizations by relevant authority.<br> Ensure that all accident, incident, and near miss are reported in a factual and professional way and that evidence is available for further investigations.<br> Ensure all PTW/JSA requirements are met for any activity and prepare as required.<br> Participate in the client safety performance program and training.</p> <h4>Technical requirements</h4> <h4>Commissioning preparation:</h4> <p>Manage preparation of commissioning according to the responsibility matrix in respect with company methodology (OPERCOM) and all applicable company specifications - task identification, procedures, requirements for tools, vendors, equipment, manpower and ensure that these resources will be mobilized in time.<br> Ensure interface with the project team to integrate the commissioning schedule to the overall project schedule.<br> Ensure the preparation of system limit drawings.<br> Ensure the preparation of commissioning test procedures for approval and identify resource requirements for its performance.<br> Populate or supervise as required the completion database (ICAPS) in his trade.<br> Approve, follow, record and test all software modifications with the approval from the company.</p> <h4>Commissioning execution:</h4> <p>Ensure interfaces and requirements between commissioning team and contractor construction team in his trade.<br> Lead the sub-system completion walkdowns for his trade.<br> Lead and coordinate pre-commissioning and commissioning activities in his trade (loop testing, control panels energization and testing, functional tests, troubleshooting and support to other disciplines, assistance to start-up and operations teams, etc.).<br> Participate in and validate the site acceptance tests for his trade.<br> Supervise the vendor(s) activities related to his trade.<br> Consolidate the commissioning red-line marked-up drawings for his trade.<br> Produce, witness and track punch list items.</p> <h4>Reporting:</h4> <p>Ensure all documentation is filed and updated in the completion dossiers for his trade.<br> Report daily activities and progress in his trade to client’s representative.<br> Prepare technical reports and presentations as required.</p> <h4>Experience / qualifications</h4> <ul> <li>15+ years of experience onshore and/or offshore commissioning within the oil and gas industry.</li> <li>Experience with oil treatment and storage facilities.</li> <li>Very strong knowledge in his trade systems (LV, HV, power generator, transformers, switchboards, earthing, UPS and batteries, PMS/ECS, etc.) and technical documentation (PFD, P&ID, single line diagrams, etc.).</li> <li>Demonstrate a high level of awareness of safe working practices associated with the design, construction, pre-commissioning, commissioning, installation and start-up of oil and gas facilities in his trade.</li> <li>Demonstrate HSE leadership and proactive approach.</li> <li>Sound knowledge of various completions management systems.</li> <li>Ability to troubleshoot and to resolve issues in a timely and professional manner.</li> <li>Ability to develop cooperative working relationships and to promote teamwork.</li> <li>Ability to effectively communicate with relevant stakeholders relating to the project, including contractors and other project entities.</li> <li>Excellent communication and written skills (in English) and ability to work with different disciplines and cultures.</li> </ul></p><p></p>

<p><h4>Starting date:</h4> <p>ASAP</p> <h4>Duration:</h4> <p>10 months onshore at the yard in Sohar, Oman, followed by 3–6 months offshore in Qatar</p> <h4>Principal responsibilities</h4> <p>To ensure safety of commissioning activities, with good coordination with other parties involved, and in respect with company regulations.<br> To manage and supervise pre-commissioning and commissioning activities in a safe and professional manner performed by a team of supervisors and technicians and ensure a smooth transfer of the facilities to the company operations team in compliance with the company standards within the priorities defined.<br> To be the technical referent for all matters related to his trade and provide solutions to technical issues.</p> <h4>HSE</h4> <p>Demonstrate HSE leadership by promoting HSE and quality policy and procedures to all personnel within the work environment in line with company HSE rules.<br> Conduct all activities in a safe and efficient manner in accordance with company policies, standards, and procedures.<br> Ensure implementation within commissioning team of project standing instructions related to LOTO and authorizations by relevant authority.<br> Ensure that all accident, incident, and near miss are reported in a factual and professional way and that evidence is available for further investigations.<br> Ensure all PTW/JSA requirements are met for any activity and prepare as required.<br> Participate in the client safety performance program and training.</p> <h4>Technical requirements</h4> <h4>Commissioning preparation:</h4> <p>Manage preparation of commissioning according to the responsibility matrix in respect with company methodology (OPERCOM) and all applicable company specifications - task identification, procedures, requirements for tools, vendors, equipment, manpower and ensure that these resources will be mobilized in time.<br> Ensure interface with the project team to integrate the commissioning schedule to the overall project schedule.<br> Ensure the preparation of system limit drawings.<br> Ensure the preparation of commissioning test procedures for approval and identify resource requirements for its performance.<br> Populate or supervise as required the completion database (ICAPS) in his trade.<br> Approve, follow, record and test all software modifications with the approval from the company.</p> <h4>Commissioning execution:</h4> <p>Ensure interfaces and requirements between commissioning team and contractor construction team in his trade.<br> Lead the sub-system completion walkdowns for his trade.<br> Lead and coordinate pre-commissioning and commissioning activities in his trade (loop testing, control panels energization and testing, functional tests, troubleshooting and support to other disciplines, assistance to start-up and operations teams, etc.).<br> Participate in and validate the site acceptance tests for his trade.<br> Supervise the vendor(s) activities related to his trade.<br> Consolidate the commissioning red-line marked-up drawings for his trade.<br> Produce, witness and track punch list items.</p> <h4>Reporting:</h4> <p>Ensure all documentation is filed and updated in the completion dossiers for his trade.<br> Report daily activities and progress in his trade to client’s representative.<br> Prepare technical reports and presentations as required.</p> <h4>Experience / qualifications</h4> <ul> <li>15+ years of experience onshore and/or offshore commissioning within the oil and gas industry.</li> <li>Experience with oil treatment and storage facilities.</li> <li>Very strong knowledge in his trade systems (LV, HV, power generator, transformers, switchboards, earthing, UPS and batteries, PMS/ECS, etc.) and technical documentation (PFD, P&ID, single line diagrams, etc.).</li> <li>Demonstrate a high level of awareness of safe working practices associated with the design, construction, pre-commissioning, commissioning, installation and start-up of oil and gas facilities in his trade.</li> <li>Demonstrate HSE leadership and proactive approach.</li> <li>Sound knowledge of various completions management systems.</li> <li>Ability to troubleshoot and to resolve issues in a timely and professional manner.</li> <li>Ability to develop cooperative working relationships and to promote teamwork.</li> <li>Ability to effectively communicate with relevant stakeholders relating to the project, including contractors and other project entities.</li> <li>Excellent communication and written skills (in English) and ability to work with different disciplines and cultures.</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a highly organized and communication-focused appointment setter to generate qualified meetings and support sales pipeline growth for a fast-growing business.</p> <p>This role is focused on:</p> <ul> <li>Outbound outreach</li> <li>Lead qualification</li> <li>Appointment scheduling</li> <li>CRM management</li> <li>Sales coordination</li> </ul> <p>You’ll engage prospects through:</p> <ul> <li>Phone calls</li> <li>Email outreach</li> <li>LinkedIn messaging</li> </ul> <p>and schedule qualified meetings for the sales team.</p> <p>If you’re confident communicating with prospects, managing schedules, and keeping pipelines organized — this role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Lead engagement & outreach</strong></p> <p>Reach out to prospects through:</p> <ul> <li>Phone calls</li> <li>Email</li> <li>LinkedIn</li> </ul> <p>Qualify leads based on:</p> <ul> <li>Role</li> <li>Company type</li> <li>Industry fit</li> <li>Business need</li> </ul> <p>Confirm interest before scheduling meetings.</p> <p>Support outbound lead generation and pipeline activity.</p> <p><strong>Appointment setting & scheduling</strong></p> <p>Schedule meetings using:</p> <ul> <li>Calendly</li> <li>HubSpot Meetings</li> <li>Google Calendar</li> <li>Outlook</li> </ul> <p>Manage scheduling across multiple time zones.</p> <p>Send:</p> <ul> <li>Confirmations</li> <li>Reminders</li> <li>Reschedules</li> <li>Follow-ups</li> </ul> <p>Ensure clean calendar coordination and booking accuracy.</p> <p><strong>CRM & pipeline management</strong></p> <p>Maintain accurate CRM records in:</p> <ul> <li>Salesforce</li> <li>HubSpot</li> <li>Zoho CRM</li> </ul> <p>Log:</p> <ul> <li>Outreach activity</li> <li>Appointment updates</li> <li>Notes</li> <li>Follow-up status</li> </ul> <p>Keep pipeline records clean and organized.</p> <p><strong>Sales team coordination</strong></p> <p>Work closely with:</p> <ul> <li>SDRs</li> <li>BDRs</li> <li>Account executives</li> </ul> <p>Provide clean handoff notes and prospect context.</p> <p>Align on:</p> <ul> <li>Target accounts</li> <li>Lead quality</li> <li>Outreach feedback</li> </ul> <p>Help improve outreach messaging and appointment quality.</p> <p><strong>Performance tracking</strong></p> <p>Track:</p> <ul> <li>Calls made</li> <li>Emails sent</li> <li>Appointments booked</li> <li>Show rates</li> </ul> <p>Identify gaps in conversion or attendance rates.</p> <p>Support improvements in scheduling and outreach performance.</p> <h4>Requirements</h4> <p><strong>Must-have</strong></p> <ul> <li>1–2 years of experience in:</li> <ul> <li>Appointment setting</li> <li>Sales support</li> <li>Inside sales</li> <li>Customer-facing roles</li> <li>Lead generation</li> </ul> <li>Familiarity with:</li> <ul> <li>Salesforce</li> <li>HubSpot</li> <li>Zoho CRM</li> <li>Calendly</li> <li>Google Calendar</li> <li>Outlook</li> </ul> <li>Strong written and verbal English communication skills</li> <li>Ability to manage multiple calendars and time zones</li> <li>Highly organized with strong attention to detail</li> <li>Comfortable working U.S. business hours</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Experience supporting SDR/BDR teams</li> <li>Familiarity with:</li> <ul> <li>Outreach</li> <li>SalesLoft</li> <li>Apollo</li> </ul> <li>Experience in:</li> <ul> <li>SaaS</li> <li>B2B services</li> <li>Marketing agencies</li> </ul> <li>Knowledge of sales methodologies such as:</li> <ul> <li>BANT</li> <li>SPIN</li> <li>Challenger</li> </ul> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are confident communicating with prospects</li> <li>You stay organized managing multiple schedules</li> <li>You follow up consistently and professionally</li> <li>You are proactive and detail-oriented</li> <li>You enjoy helping sales teams stay efficient</li> <li>You thrive in fast-paced, performance-driven environments</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Reach out to prospects through calls, email, and LinkedIn</li> <li>Qualify leads and schedule meetings</li> <li>Manage calendars and appointment logistics</li> <li>Update CRM records and pipeline activity</li> <li>Coordinate with sales reps on handoffs and follow-ups</li> <li>Track booking metrics and optimize scheduling workflows</li> </ul> <p>In short:</p> <p>You help keep the sales pipeline full by engaging prospects, qualifying interest, and booking high-quality meetings efficiently.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Daily outreach activity completed</li> <li>Qualified appointments booked</li> <li>Meeting show rates (70–80%+)</li> <li>CRM accuracy and organization</li> <li>Speed of follow-up and scheduling responsiveness</li> <li>Positive feedback from sales teams on handoff quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Direct impact on pipeline growth and revenue generation</li> <li>Opportunity to grow into SDR, BDR, or account executive roles</li> <li>Exposure to modern sales tools and outbound workflows</li> <li>Fully remote role with measurable performance metrics</li> <li>Fast-paced sales environment with growth opportunities</li> <li>Competitive compensation and performance incentives</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Recruiter interview</li> <li>Scheduling / outreach exercise</li> <li>Client interview</li> <li>Offer and onboarding</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy speaking with prospects</li> <li>Are highly organized with scheduling and follow-ups</li> <li>Can manage outreach and appointment coordination efficiently</li> <li>Thrive in fast-paced sales environments</li> </ul> <p>This role is a strong fit for professionals who enjoy lead engagement, appointment setting, and sales pipeline support.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><h4>Position summary</h4> <p><strong>About Deloitte:</strong><br> When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose:</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Audit & Assurance | Senior</h4> <p>During your tenure as a Senior in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Builds trust and credibility with stakeholders by seeking to understand their service levels, expectations and what matters to them individually.</li> <li>Delivers high quality services by demonstrating a practical awareness of the impact of regulation and risk management on business processes and controls.</li> <li>Takes responsibility for understanding key statistics and industry matters about the entity before engagement begins.</li> <li>Adapts template referral instructions to clearly outline the scope of procedures to be performed, including the areas of audit focus.</li> <li>Understands the structure of the group audit and for whom the referral instructions are intended.</li> <li>Liaises effectively with onshore and offshore Centers of Excellence in the delivery of relevant tasks, understanding the scope of work delegated to them and the importance of providing accurate and complete information.</li> <li>Assists in tracking deliverables from component auditors and seeks to understand the relevance and importance of these.</li> <li>Appropriately links risks, controls, procedures and findings from allocated sections across the EMS file on a timely basis.</li> <li>Can articulate the audit quality milestones, the ways in which teams demonstrate completeness of milestones, and how the audit quality milestones contribute to audit quality.</li> <li>Understands the rationale behind the timings of the audit plan and is prepared to offer challenge around whether work can be performed earlier in the audit cycle.</li> <li>Prepares documentation by anticipating questions that reviewers may ask and distinguishes accounting judgements and conclusions from auditing judgements and conclusions.</li> <li>Understands that it is important to develop relationships beyond the finance function in order to better understand the entity's business and apply professional skepticism.</li> <li>Has a practical awareness of the risks around the engagement lifecycle and regulatory environment, and relevant practice protection policies.</li> </ul> <h4>Leadership capabilities:</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications:</h4> <ul> <li>Degree in accounting or related field. Graduate degree is desired.</li> <li>4+ years of experience in public auditing and accounting, preferably with Big Audit Firms.</li> <li>Supervise staff, inspect client financial records, compile and analyze data, prepare detailed audit reports and resolve accounting research issues.</li> <li>Demonstrate ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines.</li> <li>International accounting qualification is desired: CA, ACCA or CPA. Preferably CA.</li> <li>Fluent in English (reading, speaking and writing). Preference will be given to bilingual candidates (Arabic/English).</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p><strong>About Deloitte:</strong><br> When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose:</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Audit & Assurance | Senior</h4> <p>During your tenure as a Senior in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Builds trust and credibility with stakeholders by seeking to understand their service levels, expectations and what matters to them individually.</li> <li>Delivers high quality services by demonstrating a practical awareness of the impact of regulation and risk management on business processes and controls.</li> <li>Takes responsibility for understanding key statistics and industry matters about the entity before engagement begins.</li> <li>Adapts template referral instructions to clearly outline the scope of procedures to be performed, including the areas of audit focus.</li> <li>Understands the structure of the group audit and for whom the referral instructions are intended.</li> <li>Liaises effectively with onshore and offshore Centers of Excellence in the delivery of relevant tasks, understanding the scope of work delegated to them and the importance of providing accurate and complete information.</li> <li>Assists in tracking deliverables from component auditors and seeks to understand the relevance and importance of these.</li> <li>Appropriately links risks, controls, procedures and findings from allocated sections across the EMS file on a timely basis.</li> <li>Can articulate the audit quality milestones, the ways in which teams demonstrate completeness of milestones, and how the audit quality milestones contribute to audit quality.</li> <li>Understands the rationale behind the timings of the audit plan and is prepared to offer challenge around whether work can be performed earlier in the audit cycle.</li> <li>Prepares documentation by anticipating questions that reviewers may ask and distinguishes accounting judgements and conclusions from auditing judgements and conclusions.</li> <li>Understands that it is important to develop relationships beyond the finance function in order to better understand the entity's business and apply professional skepticism.</li> <li>Has a practical awareness of the risks around the engagement lifecycle and regulatory environment, and relevant practice protection policies.</li> </ul> <h4>Leadership capabilities:</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications:</h4> <ul> <li>Degree in accounting or related field. Graduate degree is desired.</li> <li>4+ years of experience in public auditing and accounting, preferably with Big Audit Firms.</li> <li>Supervise staff, inspect client financial records, compile and analyze data, prepare detailed audit reports and resolve accounting research issues.</li> <li>Demonstrate ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines.</li> <li>International accounting qualification is desired: CA, ACCA or CPA. Preferably CA.</li> <li>Fluent in English (reading, speaking and writing). Preference will be given to bilingual candidates (Arabic/English).</li> </ul></p><p></p>

<p><p>The vehicle inspector inspects all vehicle repairs to ensure maintenance is performed to the highest standard. Responsible for daily quality control of all vehicle repairs performed by the work center. Complies with all applicable USAF Technical Order (TO) requirements. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Inspects all vehicle repairs to ensure quality control is maintained to the highest level.</li> <li>Monitors quality of work performed by technicians and documents rejected vehicle repairs.</li> <li>Ensures safety practices and housekeeping guidelines are maintained to the highest standard.</li> <li>Conducts impromptu toolbox inspections for accountability and serviceability of assigned tools.</li> <li>Informs the chief mechanic of any deficiencies noted.</li> <li>Conducts limited technical inspections (LTI's) on assigned vehicles and ensures inspections are performed within prescribed guidelines, determining the causes of malfunctions, extent of repairs required, parts required and cost of repair.</li> <li>Assists with on-the-job training of new mechanics; provides knowledge, expertise and training to mechanics; provides task certification for mechanics in training and certifies periodic training.</li> <li>Assists mechanics with repairs or replacement of parts and assemblies, realignment and adjustment systems including manual and automatic transmissions, steering and braking systems, clutches, fluid flywheels and torque converters, axle hubs and bearings, fuel air and cooling systems, suspension and body work.</li> <li>Assists mechanics with troubleshooting and calibrating vehicle systems using diagrams, manuals, special tools, meters and test equipment.</li> <li>Checks completeness and accuracy of maintenance forms such as work orders, parts requests and maintenance sheets; records data such as hours worked, work performed, speedometer/hour meter readings, parts used.</li> <li>Ensures all tools, personal protective equipment and clothing issued remain safe, secure and serviceable reporting any deficiencies.</li> <li>Assists with parts research by means of the commercial manuals, technical orders and parts manuals; checks all parts research to ensure accuracy and that only required repair parts are ordered.</li> <li>Inspects vehicles after preparation of USAF vehicle assets for air/land/sea movement.</li> <li>Ensures all hazardous materials are handled, stored and disposed of in accordance with Amentum Standard Operating Procedures (SOPs) and host nation rules.</li> <li>Ensures that only current up-to-date technical orders and commercial manuals are used when repairing vehicles or assisting in repairs.</li> <li>Uses quality database to enter and maintain all inspections required by SOP, WI's and all PWs publications.</li> <li>Reports any discrepancies in shop first aid kits, fire extinguishers and eyewash stations.</li> <li>Performs other duties as assigned.</li> <li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Must have excellent organizational skills and be able to understand, speak, read and write English at an intermediate level.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>Will be required to operate material handling equipment and light to heavy military type vehicles.</li> <li>High school diploma or equivalent required.</li> <li>Four years' experience in vehicle repair required with three years on USAF equipment required.</li> <li>Two years' experience in a quality control capacity and the ability to mentor individuals on a corrective action plan.</li> <li>Will be exposed to extreme noise from operating equipment.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Proficiency in the use of personal computers with Windows operating system and Microsoft Office to include as a minimum, Excel and Word systems is preferred.</li> <li>Recognized national qualification in vehicle maintenance at a higher level preferred.</li> </ul></p><p></p>

<p><p>The vehicle inspector inspects all vehicle repairs to ensure maintenance is performed to the highest standard. Responsible for daily quality control of all vehicle repairs performed by the work center. Complies with all applicable USAF Technical Order (TO) requirements. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Inspects all vehicle repairs to ensure quality control is maintained to the highest level.</li> <li>Monitors quality of work performed by technicians and documents rejected vehicle repairs.</li> <li>Ensures safety practices and housekeeping guidelines are maintained to the highest standard.</li> <li>Conducts impromptu toolbox inspections for accountability and serviceability of assigned tools.</li> <li>Informs the chief mechanic of any deficiencies noted.</li> <li>Conducts limited technical inspections (LTI's) on assigned vehicles and ensures inspections are performed within prescribed guidelines, determining the causes of malfunctions, extent of repairs required, parts required and cost of repair.</li> <li>Assists with on-the-job training of new mechanics; provides knowledge, expertise and training to mechanics; provides task certification for mechanics in training and certifies periodic training.</li> <li>Assists mechanics with repairs or replacement of parts and assemblies, realignment and adjustment systems including manual and automatic transmissions, steering and braking systems, clutches, fluid flywheels and torque converters, axle hubs and bearings, fuel air and cooling systems, suspension and body work.</li> <li>Assists mechanics with troubleshooting and calibrating vehicle systems using diagrams, manuals, special tools, meters and test equipment.</li> <li>Checks completeness and accuracy of maintenance forms such as work orders, parts requests and maintenance sheets; records data such as hours worked, work performed, speedometer/hour meter readings, parts used.</li> <li>Ensures all tools, personal protective equipment and clothing issued remain safe, secure and serviceable reporting any deficiencies.</li> <li>Assists with parts research by means of the commercial manuals, technical orders and parts manuals; checks all parts research to ensure accuracy and that only required repair parts are ordered.</li> <li>Inspects vehicles after preparation of USAF vehicle assets for air/land/sea movement.</li> <li>Ensures all hazardous materials are handled, stored and disposed of in accordance with Amentum Standard Operating Procedures (SOPs) and host nation rules.</li> <li>Ensures that only current up-to-date technical orders and commercial manuals are used when repairing vehicles or assisting in repairs.</li> <li>Uses quality database to enter and maintain all inspections required by SOP, WI's and all PWs publications.</li> <li>Reports any discrepancies in shop first aid kits, fire extinguishers and eyewash stations.</li> <li>Performs other duties as assigned.</li> <li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Must have excellent organizational skills and be able to understand, speak, read and write English at an intermediate level.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>Will be required to operate material handling equipment and light to heavy military type vehicles.</li> <li>High school diploma or equivalent required.</li> <li>Four years' experience in vehicle repair required with three years on USAF equipment required.</li> <li>Two years' experience in a quality control capacity and the ability to mentor individuals on a corrective action plan.</li> <li>Will be exposed to extreme noise from operating equipment.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Proficiency in the use of personal computers with Windows operating system and Microsoft Office to include as a minimum, Excel and Word systems is preferred.</li> <li>Recognized national qualification in vehicle maintenance at a higher level preferred.</li> </ul></p><p></p>

<p>Identify and lead the development and implementation of Prepress workflow process improvements and automation. Responsible for devising a tracking system of daily work orders in correlation with the production schedule and on-time delivery to the customers. Maintain consistent communications of project details and scheduled job status with other managers and customer service. Communicate with customers regarding any problems, questions, or concerns if required. Record problems, such as downtime, and the actions taken. Monitor and ensure that the artwork for printing is prepared as per the customer's needs. To assist customers with all aspects of their printing requirements. Oversee the maintenance of machines in the repro department. Update the software required in the repro department with approval from the management. In charge of ordering consumables (Plates, chemicals, Screens, papers, toners, cartridges) and checking before using them for quality output. Assist in the continuous improvement of customer supply chains to the repro/design process to improve operational efficiency and customer service. Ensure that the department's procedures are followed maintained and further developed when required. Flexo Plate making , Esko ,Packaging &amp; Labeling Software</p>

<p><h4>Facilities maintenance clerk</h4> <p>The facilities maintenance clerk performs all technical support, administrative tasks and duties as required supporting the operations of the Amentum facilities maintenance staff. Responsible for PSO headquarters and GPMS sites' facilities special initiatives and preventive maintenance program, implementation of computerized maintenance management system (CMMS) and coordinating activities. Manages scheduling and tracking of work orders from initiation through completion. Updates, reviews, annotates and files all related historical records and assists facilities maintenance staff in submission of required reports. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Creates manual historical records for facilities maintenance assets that are subject to periodic maintenance.</li> <li>Keeps facility maintenance record binders and electronic records up to date from various sources of information.</li> <li>Assists in annual updating the real property listing for assigned site.</li> <li>Keeps a technical library on facility maintenance and fixed equipment up to date.</li> <li>Inputs equipment data and updates maintenance details in the computerized maintenance management system (when applicable).</li> <li>Logs all scheduled and unscheduled work orders for the facilities maintenance team.</li> <li>Receives and passes all completed work orders to the superintendent/supervisor for document review.</li> <li>Prepares and submits a listing of completed and outstanding work orders to the superintendent/supervisor monthly.</li> <li>Prepares facilities maintenance related briefings and reports.</li> <li>Establishes a filing system for all office documents, files and project books concerning facilities maintenance.</li> <li>Accompanies facilities maintenance staff on field and site visits, as necessary.</li> <li>Performs other duties as assigned.</li> <li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Must have excellent organizational skills and be able to understand, speak, read and write English at an intermediate level.</li> <li>Must be proficient in the use of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs.</li> <li>Must have technical background to receive AutoCAD and CMMS (similar to Maximo) training if not currently qualified.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>May be required to operate material handling equipment.</li> <li>High school diploma or equivalent required.</li> <li>Three years' experience in performing administrative tasks required.</li> <li>May be exposed to extreme noise from operating equipment.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li> <li>Must be able to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <p>Technical training in the use of computers to include administrative management software preferred.</p></p><p></p>

<p>We are looking for a creative and detail oriented Product Designer (UI/UX &amp; Brand) to design intuitive, visually appealing, and user friendly experiences across our web and mobile applications. You will be responsible for understanding user needs, transforming ideas into effective designs, and collaborating with product and development teams to deliver digital experiences that meet both user expectations and business objectives.</p><p><b>Responsibilities</b></p><ul><li>Conduct user research through interviews, surveys, competitor analysis, and usability testing to understand user needs, preferences, and behavior.</li><li>Translate research findings and business requirements into user flows, information architecture, wireframes, and interactive prototypes.</li><li>Design intuitive and visually consistent interfaces for web and mobile applications.</li><li>Create and maintain reusable components, design systems, and interface guidelines to ensure consistency across Digital Mall products.</li><li>Collaborate closely with product managers, developers, and other stakeholders throughout the design and development process.</li><li>Prepare organized design files, specifications, assets, and documentation for developers.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Design, User Experience, Human Computer Interaction, or a related field.</li><li>At least one year of professional experience in UI/UX design for web and mobile applications.</li><li>Experience in Figma &amp; Adobe Products (2+ years)</li><li>Strong communication and presentation skills</li></ul>