Airline Ticketing Agent Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Gestionnaire de facturation des contrats à l'heure de vol F/H</p><br><br><p>CDI</p><br><br><p>Technicien</p><br><br><p>Temps complet</p><br><br><p>MISSIONS<br> - Réaliser les calculs de facturation POPULAR et RESTORED dans l'outil FLINT (FLight INvoicing Tool)<br> - Assurer la validation des calculs avec GE<br> - Assurer la récupération des données clients <br> - Mettre en place des outils de mise à disposition et d'analyse des données calculées<br> - Maitriser les spécificités des contrats RPFH, RPFC, MCR et maitriser les algorithmes de calcul présents dans les contrats <br> - Contribuer aux actions de progrès et aux projets du Pole Méthode &amp; Support ADV<br>ECOSYSTEME<br> - Etroite collaboration avec les Contracts Managers pour un suivi des facturations RPFH et calcul d'escalations<br> - Etroite collaboration avec l'équipe Calcul General Electric pour valider les calculs <br> - S'appuyer sur le Product Owner FLINT pour le support et les évolutions de l'outil<br> - Echanger avec le pôle contrat pour la mise à jour et la fiabilisation des données contrat relatives aux calculs + transmission des calculs escalation annuels<br> - S'assurer de la bonne prise en compte des calculs avec l'équipe des gestionnaires de facture pour assurer un bon TAT(Turn Around Time) facturation + une bonne qualité (FTR : First Time Right)</p><br><br><p> - Un équilibre vie pro/vie perso : Accord télétravail, dispositif d'Action Logement, RTT, congés conventionnels (ancienneté médailles, enfants malades), guide parentalité, dispositif pour les proches aidants et initiatives bien-être.<br> - Une rémunération attractive : 13ᵉ mois, épargne salariale, compte épargne temps, intéressement et participation avec abondement.<br> - Sécurité et santé : mutuelle et prévoyance familiale, programme renforcé sur la prévention pour assurer la sécurité de tous, service médical sur place.<br> - Mobilité douce : facilité de transport : navettes Safran, participation partielle des abonnements de transport, dispositif de covoiturage.<br> - Un cadre de travail pensé pour vous et vigilant de notre environnement : œuvres sociales aves les comités sociaux économique, espaces de travail agréables et adaptables ergonomiquement, restaurants d'entreprise à prix réduit, bornes électriques, salle de sport sur place, conciergerie, billetterie, voyages à prix compétitif…</p><br><br><p>Gestionnaire ADV, Analyste contrat ou Contrôle de gestion avec 3 ans d'expérience<br>De formation Bac + 2-3 avec idéalement une expérience sur de l'administration et/ou l'analyse de données d'outils digitaux<br>Autonomie, Rigueur, efficacité, aisance avec les mathématiques, sens du service<br>Bonne maitrise de l'anglais<br>Connaissance des contrats de services est un +<br>Excel avancé, (Power BI est un +)</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Ingenieur-e Qualité Logiciel aéronautique F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p> Au sein du groupe qualité logiciel en charge de suivre les développements certifiés aéronautique civile et défense de SAFRAN Electronics &amp; Defense, vous assurerez :<br>- La relecture qualité des documents, la conduite des revues, la gestion des actions et déviations en vue de la démonstration de conformité de nos développements aux exigences clients et standards applicables,<br>- Le support aux équipes en les accompagnant dans l'application des processus d'ingénierie,<br>- La communication vers les entités techniques et qualité de la société, nos clients et les autorités de certification.</p><br><br><p>Déplacements occasionnels en région parisienne</p><br><br><p>Compétences et connaissances souhaitées :<br>• Bon relationnel,<br>• Aisance de communication,<br>• Connaissance des référentiels contraints type DO-178, DO-254, ARP-4754, IEC<br>12207, IEC 61508, ou équivalent …<br>• Outils de gestion des exigences, de gestion de configuration et des changements,<br>• Cycle en V et Scrum,<br>• Notions de C et ADA.</p><br><br><br> </div>

<p><h4>Accepting applications - pending contract award and funding CY2026</h4> <p><strong>Position summary:</strong><br> The avionics technician (F-16 Block 50+) fabricates, maintains, and tests electronic systems and components. Adjusts, repairs, and modifies systems and components, and replaces malfunctioning equipment as needed. May be responsible for requirements analysis, systems analysis, performance analysis, and independent test and acceptance of instrumentation including: area surveillance, telemetry, radar, or global positioning system (GPS) metric track (MT). Conducts special technical studies and reports regarding instrumentation configuration, acceptance, and/or performance.</p> <p><strong>Job description:</strong></p> <ul> <li>Perform or supervise functions involving installation, repair, testing, and modification on NAV attack, flight controls radar, SMS, Comm/Nav and ECM systems.</li> <li>Operate avionics systems by using aircraft controls to determine operational condition.</li> <li>Interpret equipment operating characteristics to isolate malfunctions in systems such as attack control, radar infrared, laser, instruments, displays, flight control, communication, navigation, satellite communications, identification, defensive and offensive ECM systems.</li> <li>Use technical data wiring diagrams, electronic measurement equipment, AGE/GSE, and special tools.</li> <li>Remove and install components.</li> <li>Perform and supervise alignment calibration and bore sight of avionics systems.</li> <li>Upload operational software into system components.</li> <li>Inspect, analyze, and evaluate avionics systems.</li> <li>Interpret inspection findings and determine adequacy of corrective actions.</li> <li>Review maintenance management publications and procedures.</li> <li>Recommend methods to improve equipment performance and maintenance procedures.</li> <li>Perform on-the-job training and instruction; supervise and accept work performed by RAFO technicians.</li> </ul> <p><strong>Minimum requirements:</strong></p> <ul> <li>5 years F-16 Block 50+ or 8 years supporting F-16 aircraft.</li> <li>AFSC 2A3X4, 2A354, or 2A374 F-16 Block 50 integrated avionics or equivalent.</li> <li>Performed and/or supervised functions involving installation, repair, testing, and modification on F-16 Block 50 and up avionics systems.</li> <li>Must be willing to train to other aircraft maintenance tasks as required.</li> <li>High school diploma.</li> </ul> <p><strong>Clearance requirements:</strong><br> Must be able to obtain and maintain facility credentials/authorization. US citizenship is required for facility credentials/authorization to work at this facility.</p> <p><strong>Physical/preferred qualifications:</strong></p> <ul> <li>Frequently lifts parts and equipment up to 25 pounds.</li> <li>Occasionally lifts objects up to 50 pounds.</li> <li>Most heavy lifting is accomplished through the use of mechanical devices.</li> <li>Work is performed in a shop environment that is moderately lighted, heated, and ventilated. Exposure to disagreeable fumes and to cuts and bruises from using tools in close places and hazards of moving vehicles such as forklifts in the shop area.</li> <li>While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.</li> <li>The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl and work in tiring and uncomfortable positions.</li> <li>The employee is occasionally required to sit, climb, or balance.</li> <li>Knowledge of military and/or company forms required by work specifications is a plus.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Ingénieur-e d'Essais en Vol F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Au sein de la Direction Ingénierie des Systèmes de Drones, et plus particulièrement du pôle Opérations et Moyens, nous souhaitons renforcer notre équipe pour les missions suivantes.<br>Préparation des campagnes d'essais :<br>• Accompagner le responsable des essais pour élaborer un programme compatible avec les besoins spécifiques et adapté à la configuration des moyens d'essais, en tenant compte des éventuelles contraintes de la zone d'essais.<br>• Participer à la préparation et à la planification des campagnes d'essais : intégration, qualification industrielle ou qualification étatique.<br>• Contribuer à la rédaction du programme d'essais, des notes d'organisation et de la Revue d'Aptitude aux Essais.<br>• Être garant du suivi des configurations applicables aux essais.<br>• Participer activement à la préparation logistique et aux briefings avec les équipages.<br>Suivi et gestion de la campagne :<br>• Assurer le déroulement opérationnel de la campagne et le suivi de l'état des matériels.<br>• Réaliser les contrôles et la remise en état des équipements post-campagne.<br>• Remonter les faits techniques rencontrés en cours d'essais.<br>• Participer à la rédaction des comptes rendus d'essais.</p><br><br><p>Le poste proposé au sein du développement des activités drones revêt une dimension stratégique et opérationnelle majeure. Il s'adresse à un profil disposant d'une expérience significative sur le terrain, dans un environnement technique exigeant, dans une dynamique d'innovation, de rigueur et d'adaptation qui caractérisent nos projets au sein de la filière drones et systèmes embarqués.<br>Polyvalence et expertise opérationnelle (aspects mécaniques, électrotechniques, électroniques, câblage et systèmes hydrauliques), pilotage de démarches d'amélioration continue des processus.</p><br><br><p>• Diplômé(e) d'une école d'ingénieur, ou d'un cursus universitaire équivalent, vous disposez d'une solide expérience en aéronautique et d'excellentes compétences techniques dans le domaine des essais en aéronautique<br>• Votre expérience vous permet de faire preuve d'analyse, de recul critique et d'agilité dans la gestion de projets complexes.<br>• Persévérant(e) et adaptable, vous savez coordonner, écouter et fédérer les équipes pour atteindre les objectifs fixés.</p><br><br><br> </div>

<p><strong>Position Summary</strong> We are seeking a qualified Travel & Ticketing Executive with proven Gulf experience and mandatory IATA certification. The role involves managing international reservations, fare construction, itinerary planning, and customer service across multiple Computer Reservation Systems (CRS). Candidates must be available to join immediately.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Handle international reservation and ticketing processes.</p></li><li><p>Construct fares and prepare detailed itineraries with accurate costing.</p></li><li><p>Manage IATA and non-IATA agents, along with direct walk-in customers.</p></li><li><p>Make reservations and confirm seat allocations.</p></li><li><p>Liaise with international airline sales executives to maintain strong business relations.</p></li><li><p>Provide customer service to walk-in clients and ensure satisfaction.</p></li><li><p>Develop mutual understanding with travel-related sectors and build beneficial client relationships.</p></li><li><p>Process all types of ticket issuance, re-issuance, and refunds across CRS platforms (Amadeus, Abacus, Galileo, Sabre).</p></li></ul><p><strong>Required CRS Knowledge</strong></p><ul><li><p><strong>Abacus:</strong> Automated ticketing, fare editing (mask use), re-issuance, hotel booking.</p></li><li><p><strong>Galileo:</strong> Basic functionality, documentation, global fares, ticketing, re-issuance.</p></li><li><p><strong>Amadeus:</strong> Reservation, automated ticketing, advanced re-issuance knowledge.</p></li><li><p><strong>Sabre:</strong> Reservation, automated ticketing, re-issuance knowledge.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications & Skills</strong></p><ul><li><p><strong>IATA Qualification (mandatory).</strong></p></li><li><p><strong>Gulf experience (mandatory).</strong></p></li><li><p>Immediate availability to join.</p></li><li><p>Strong knowledge of international fare construction and itinerary planning.</p></li><li><p>Proficiency in multiple CRS platforms (Amadeus, Abacus, Galileo, Sabre).</p></li><li><p>Excellent communication and interpersonal skills for client and airline liaison.</p></li><li><p>Ability to manage multiple agents and direct customers effectively.</p></li><li><p>Problem-solving skills in handling ticketing issues, re-issuance, and refunds.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wave Holidays Travel &amp; Tourism · Muscat, Oman · Full-time, office-based · 9am–5pm</p><p>We need someone who can turn enquiries into bookings. That's the job.</p><p>We're a small team, which means this role isn't one seat among twenty. We'd rather hire one good person and give them room than hire five and manage them.</p><p><br></p><p><b>What you'll actually do:</b></p><p> Answer enquiries from the website, WhatsApp, Instagram and phone. Work out what the customer actually wants which is rarely what they first ask for. Build the package, send the quote, follow up, close it. Keep the CRM honest. Find the customer a better hotel than they asked for, and explain why it's worth it.</p><p>You'll also tell the marketing team what customers keep asking about, because they can't guess.</p><p><br></p><p><b>What we need from you:</b></p><ul><li>Three years or more in travel sales you've built packages, handled quotes, and closed deals with real customers</li><li>Good English; Arabic makes life much easier here</li><li>Organised enough that nothing sits in your inbox for three days</li><li>Amadeus or a similar booking system is a plus. Visa processing experience is a plus. Neither is required.</li></ul><p><br></p><p><b>About the technology thing:</b></p><p> We use AI tools for research, itinerary drafting and quotes. It makes the boring parts faster and gives you more time for the part that actually needs a human. If you've never touched them: fine. We'll teach you.</p><p>What we can't teach is curiosity. If "we've always done it this way" is your answer to most questions, this probably isn't the right fit and that's okay.</p><p>How you'll be measured: bookings and margin, lead-to-booking conversion, response speed, and whether customers come back. Not how many hours you sat at your desk.</p><p><br></p><p><b>Package:</b> Base salary OMR 300–500, commission negotiable based on experience. Health insurance and staff travel rates.</p><p><br></p><p> Include one paragraph about a customer you're proud of, how they came in, what you sold them, and why it worked.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Travel package building and quoting</li><li>CRM management</li><li>Customer service and needs analysis</li><li>Amadeus or similar booking systems (preferred, not required)</li><li>Arabic language (preferred)</li><li>Strong follow-up and closing skills</li></ul></div>

<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints.</p><p>Key Responsibilities:</p><ul><li>Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.</li><li>Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.</li><li>Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.</li><li>Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.</li><li>Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.</li><li>Support other commercial functions such as Call Centre &amp; Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience Minimum 3 years experience working in a Call Centre, airline airport operations, or airline customer service environments.</p><ul><li>Ability to work under pressure and manage stressful situations with professionalism.</li><li>Ability to problem-solve</li><li>Able to work independently with minimal supervision</li><li>Excellent communication skills verbal and written.</li><li>Proficiency with airline passenger service systems (Radixx, iPort, etc.)</li><li>Ability to work 24/7 shifts including weekends and public holidays.</li><li>Academic certification is an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, develop, and maintain scalable web applications using .NET, MVC, and React</p></li><li><p>Develop and customize solutions on SharePoint (Online, 2019, 2016, 2013, 2010)</p></li><li><p>Work on end-to-end project lifecycle (requirements gathering, design, development, testing, deployment)</p></li><li><p>Build and integrate REST APIs, Web APIs, and WCF services</p></li><li><p>Collaborate with stakeholders to translate business requirements into technical solutions</p></li><li><p>Manage and deliver projects for enterprise clients, ensuring timelines and quality standards</p></li><li><p>Perform database design, optimization, and SQL administration tasks</p></li><li><p>Develop dashboards, reporting solutions (SSRS), and data-driven applications</p></li><li><p>Work with Azure DevOps and cloud-based deployments</p></li><li><p>Troubleshoot, debug, and enhance existing applications</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Location: Muscat Onsite Contract Duration: 3 Months Joining- 30days Benefits- Visa, Air Tickets, Bachelor Accommodation, local transportation will be provided.</p><p></p></section>

<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints.</p><p>Key Responsibilities:</p><ul><li>Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.</li><li>Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.</li><li>Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.</li><li>Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.</li><li>Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.</li><li>Support other commercial functions such as Call Centre &amp; Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Ability to work under pressure and manage stressful situations with professionalism. Ability to problem-solve Able to work independently with minimal supervision Excellent communication skills verbal and written. Proficiency with airline passenger service systems (Radixx, iPort, etc.) Ability to work 24/7 shifts including weekends and public holidays. Academic certification is an advantage.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence. We believe our people are the reason behind our success, and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.</p><p>Manager Oman Air Holidays is accountable for the commercial performance, growth, profitability, and end-to-end management of Oman Air Holidays, including the platform, customer experience, product development, partnerships, payments, and performance. The role carries full P&amp;L responsibility and is expected to grow online and offline revenue through market opportunities, strategic partnerships, and innovative holiday products that leverage Oman Air s network.</p><p><strong>Business Leadership &amp; Commercial Management</strong></p><ul><li>Own revenue, profitability, commercial growth, and P&amp;L delivery.</li><li>Develop and execute the strategic roadmap, annual plans, budgets, forecasts, and growth initiatives.</li><li>Track KPIs, revenue targets, conversion, profitability, and customer lifetime value.</li></ul><p><strong>Holidays Platform Management &amp; User Experience</strong></p><ul><li>Manage OmanAirHolidays.com and related technology ecosystem, ensuring platform stability, scalability, and continuous enhancement.</li><li>Improve customer experience, search, merchandising, conversion, booking completion, content accuracy, pricing, and product quality.</li></ul><p><strong>Product Development &amp; Destination Management</strong></p><ul><li>Develop holiday products, stopover packages, destination experiences, and seasonal offers aligned to Oman Air s network and demand trends.</li><li>Create differentiated experiences for inbound, outbound, transit, leisure, and business customers.</li></ul><p><strong>Offline Sales &amp; Business Development</strong></p><ul><li>Grow offline holiday channels, including MICE, religious groups, GIT, FIT, corporate, educational, and special-interest travel.</li><li>Build relationships with travel agencies, tour operators, corporate customers, and industry stakeholders.</li></ul><p><strong>Tourism Partnerships &amp; Industry Engagement</strong></p><ul><li>Establish partnerships with tourism boards, DMCs, hotels, tour operators, government entities, and industry associations.</li><li>Collaborate with the Ministry of Heritage ,Tourism &amp; industry partners to support tourism development.</li><li>Strengthen Oman Air s Stopover Programme and promote Oman Air Holidays at relevant trade forums.</li></ul><p><strong>Payments &amp; Commercial Operations</strong></p><ul><li>Oversee payment solutions, booking fulfilment, financial controls, governance, risk processes, and provider coordination.</li></ul><p><strong>Stakeholder &amp; Cross-Functional Collaboration</strong></p><ul><li>Collaborate with Revenue Management, Commercial &amp; Sales, Finance, Product Management, Digital Commerce, Performance Marketing, Procurement, Customer Experience, Network Planning, and Operations to align commercial, customer, and operational goals.</li></ul><p><strong>Team Leadership</strong></p><ul><li>Lead, develop, and mentor a team of 2 4 professionals with clear objectives, KPIs, and development plans.</li><li>Perform any other related tasks as assigned by the Management.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor s degree in business administration, Management, Tourism, Hospitality, Travel &amp; Tourism, or related field.</li><li>Minimum 8 years experience in airline holidays, tour operating, online travel, destination management, tourism, or related industries.</li><li>Proven commercial leadership, business growth, and P&amp;L management experience.</li><li>Strong understanding of holiday packaging, tourism distribution channels, travel ecosystem dynamics, booking platforms, travel technology, and digital commerce.</li><li>Experience managing strategic partnerships and supplier relationships.</li><li>Preferred Master's Degree, preferably an MBA or related discipline.</li><li>Experience in airline holidays, airline retailing, tourism development, or destination marketing.</li></ul><p><strong>Knowledge &amp; Skills</strong></p><ul><li>Deep understanding of airline holidays, travel packaging, distribution, and destination marketing.</li><li>Strong digital commerce, travel technology, customer journey, and user experience expertise.</li><li>Payment ecosystem knowledge and commercial payments understanding.</li><li>Revenue, profitability, analytics, and performance management.</li><li>Commercial negotiation, contract management, strategic planning, and execution.</li><li>Project, stakeholder, leadership, people development, presentation, communication, and relationship management skills.</li></ul><p><strong>Language Requirements</strong></p><ul><li>Fluency in English (written and spoken) is mandatory.</li><li>Arabic language skills are preferred but not mandatory.</li></ul><p><strong>Success Measures</strong></p><ul><li>The successful candidate will be evaluated on revenue growth, profitability and P&amp;L delivery, online and offline sales growth, stopover programme performance, website conversion and user experience improvements, partnership development, tourism promotion outcomes, customer satisfaction, repeat purchase, team capability, and contribution to inbound tourism and network stimulation.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration, Management, Tourism, Hospitality, Travel &amp; Tourism, or related field.</li><li>Minimum 8 years experience in airline holidays, tour operating, online travel, destination management, tourism, or related industries.</li><li>Proven commercial leadership, business growth, and P&amp;L management experience.</li><li>Strong understanding of holiday packaging, tourism distribution channels, travel ecosystem dynamics, booking platforms, travel technology, and digital commerce.</li><li>Experience managing strategic partnerships and supplier relationships.</li><li>Preferred Master's Degree, preferably an MBA or related discipline.</li><li>Experience in airline holidays, airline retailing, tourism development, or destination marketing.</li></ul><p><strong>Knowledge &amp; Skills</strong></p><ul><li>Deep understanding of airline holidays, travel packaging, distribution, and destination marketing.</li><li>Strong digital commerce, travel technology, customer journey, and user experience expertise.</li><li>Payment ecosystem knowledge and commercial payments understanding.</li><li>Revenue, profitability, analytics, and performance management.</li><li>Commercial negotiation, contract management, strategic planning, and execution.</li><li>Project, stakeholder, leadership, people development, presentation, communication, and relationship management skills.</li></ul><p><strong>Language Requirements</strong></p><ul><li>Fluency in English (written and spoken) is mandatory.</li><li>Arabic language skills are preferred but not mandatory.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Ingénieur-e en conception mécanique F/H </p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p> Passionné(e) d'aviation, d'espace ou encore par les technologies de défense ? Plus<br>spécifiquement vous avez toujours eu la fibre pour la mécanique et le dessin industriel ?<br>Vous avez suivi les 1ers vols d'Ariane 6 ou encore de l'A350, allez au Salon du Bourget ou<br>à des meetings guetter le RAFALE, l'A400M ou encore le Tigre ?<br>Rejoignez-nous !<br>Safran est un groupe international de haute technologie opérant dans les domaines de<br>l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Le Groupe emploie 110 000 collaborateurs à travers le monde pour un chiffre d'affaires de 31,3 milliards d'euros en 2025.<br>Equipementier du Groupe, Safran Electronics &amp; Defense est une entreprise internationale de<br>plus de 19 000 collaboratrices et collaborateurs, tous mobilisés pour concevoir des solutions de haute technologie dans les domaines de l'aéronautique, de la défense et du spatial. En combinant intelligence humaine et technologique, nous développons des produits et services pour les acteurs du monde civil et militaires, sur terre, en mer, dans le ciel et dans l'espace, et<br>pouvons mettre en avant nos positions de leaders :<br>N°1 Européen des systèmes de Drônes tactiques.<br>N°1 mondial des optiques spatiales et astronomiques de haute performance.<br>N°1 Européen des systèmes de navigation inertielle.<br>Votre mission :<br>Vous intégrez la Direction Ingénierie Navigation, et plus particulièrement l'Unité d'Ingénierie<br>Mécanique Navigation en qualité d'ingénieur conception mécanique.<br>Vous prenez en charge les développements mécaniques de produits de hautes technologie, et plus particulièrement vous :<br>- Pilotez les études de faisabilité 3D,<br>- Pilotez la réalisation de l'architecture préliminaire et détaillée,<br>- Réalisez le dimensionnement mécanique, et la réalisation de maquettages physiques afin de vérifier et finaliser la conception,<br>- Validez les choix techniques et assurez la conformité des livrables (maquettes 3D, plans, dossier de définition/nomenclature), en cohérence avec l'industrialisation et la qualité,<br>- Préparez et réalisez les essais de validation mécanique et thermique,<br>- Etes en interface avec les projets et les autres Métiers,<br>- Vous assurez de la tenue du planning et des coûts,<br>- Capitalisez sur le projet et les processus afin de contribuer à notre amélioration continue.</p><br><br><p>Notre site à Eragny bénéficie d'infrastructures contribuant fortement à la qualité de vie permettant à nos collaborateurs de concilier activités professionnelles et sportives, une conciergerie, des espaces sécurisés pour le stationnement des vélos, des bornes de recharge pour les véhicules électriques...<br>Et bien d'autres avantages : primes d'intéressement et de participation, télétravail (pour les activités éligibles) avec versement de tickets restaurant...</p><br><br><p>- Formation dans l'ingénierie mécanique (ou équivalent Bac+5).<br>- Expérience : 8 minimum en conception mécanique dans un environnement industriel exigeant (aéronautique, défense, spatial, automobile...).<br>- Compétences techniques :<br> * Maîtrise des outils CATIA V5 et 3DEXPERIENCE<br> * Analyse éléments finis (ANSYS Workbench, ou CATIA V5)<br> * Solides connaissances en conception de pièces et ensembles mécaniques (usinage, fonderie, fabrication additive, tolérancement ISO/GPS, matériaux et traitement de surface), et en dimensionnement mécanique.<br>- Aptitudes comportementales : leadership, sens du collectif, à l'écoute, vous faites preuve de créativité et de curiosité.<br>Vous maîtrisez par ailleurs parfaitement les outils bureautique.<br>Des connaissances en Python seraient un plus.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>Sales Manager - Process Skids, Pressure Vessels, Fabrication <br><br>Work Location: Oman, Muscat based<br><br>Estimated Salary: OMR 1.5K to 2K pm total cash package + Company Car with fuel + Family Medical Insurance + Family Annual Flight Tickets return home + Bonus (Performance based).<br><br>You will need to cover your housing cost and schooling fees for children from your salary as applicable.<br><br>Required Experience:<br><br>5-10 years experience in Sales / Business Development for Process Skids, Pressure Vessels, Fabrication Services to oil and gas companies.<br><br>Gulf country work experience is highly preferred.<br><br>This is not a too senior level of role; it will be best suited to someone with 5-10 years of total career experience, who is looking to grow, develop and progress with the business and take their career to the next level.<br><br>Let op: vacaturefraude<br><br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Sales Manager, BDM, Business Development Manager, Process Skids, Pressure Vessels, Fabrication <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Qualification:&nbsp;DM/DNB/DrNB in Cardiology (Interventional Cardiology)<br></strong></p><p><strong>Key Skills &amp; Expertise:</strong></p><ul><li><p>Interventional Cardiology</p></li><li><p>Cardiovascular Disease Management</p></li><li><p>Coronary Angiography &amp; Angioplasty (PCI)</p></li><li><p>Cardiac Catheterization</p></li><li><p>Pacemaker Implantation &amp; Management</p></li><li><p>Cath Lab Procedures</p></li><li><p>Balloon Mitral Valvotomy (BMV)</p></li><li><p>Aortoplasty</p></li><li><p>Pericardiocentesis (Pericardial Effusion Tapping)</p></li><li><p>Emergency Cardiac Interventions</p></li><li><p>Management of Acute Coronary Syndromes</p><br></li></ul><p><strong>Benefits</strong></p><ul><li><p>Annual Airfare Allowance</p></li><li><p>Life Insurance</p></li><li><p>Health Insurance</p></li><li><p>30 Days Paid Annual Leave</p></li><li><p>Professional Indemnity Insurance</p><br></li></ul><ul><li><p>&nbsp;<strong>Split shift duty</strong>:</p></li></ul><ul><li><p>09:00 AM – 01:00 PM</p></li><li><p>05:00 PM – 09:00 PM</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Minimum 3 years of post-specialisation experience is mandatory.</strong></p></li><li><p>Preference for&nbsp;<strong>mid-level specialists with 4–6 years of experience</strong>&nbsp;after PG/Specialization.</p></li><li><p>Preferred age:&nbsp;<strong>Up to 48 years.</strong></p></li><li><p>Candidates with&nbsp;<strong>Oman DataFlow completed, Prometric cleared, or MOH Viva cleared</strong>&nbsp;will be given priority.</p></li><li><p>For&nbsp;<strong>Gastroenterologists and Interventional Cardiologists</strong>, candidates with&nbsp;<strong>DHA Exam cleared and Oman DataFlow completed</strong>&nbsp;can also be considered.</p></li><li><p><strong>Monthly on-call duties may be required once or twice as per the duty roster.</strong></p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>SECONDARY MUSIC TEACHER NEEDED-OMAN - IMMEDIATE 2026 START. Arabic-speaking candidate The school is seeking qualified and experienced teachers to deliver high-quality education within a British/Cambridge-based curriculum. The role involves supporting students’ academic achievement while promoting creativity, critical thinking, and global citizenship. Package • A very generous tax free salary - OMR1200-`1600 per annum • Sole occupancy furnished accommodation • Local medical insurance (for whole family) • Annual flight allowance (for employee only) • End of service gratuity AND a lifestyle that guarantees a very low cost of living, high saving potential, and an array of relaxing beach activities, mountain adventures and desert escapades. This is a great place for fishing and diving fanatics! Requirements • Bachelor’s degree in Education or relevant subject • Recognized teaching qualification (e.g., PGCE, QTS) • Minimum 3–5 years teaching experience (often required) • Experience with Cambridge or British curriculum preferred • Strong classroom management and communication skills • Many roles require prior experience in UK or international schools and may not accept newly qualified teachers and must be Arabic-speaking candidate. Located in Oman, this small and growing international school caters for Omani students, with some western expatriates, from Reception to Grade 12, offering an adapted version of the National Curriculum of England and Wales. Sur is the second wealthiest city in Oman and it has a population of around 120,000 inhabitants. The old town and neighborhood of Al-Ayjah are a delight due to its magnificent coastal panoramas. Sur also serves as a convenient base for beauty spots around Tiwi and the turtle reserve at Ras Al Jinz. It is approximately 180kms SE of the capital city, Muscat, and is an easy drive on a separated dual carriage expressway.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>Sales Manager - Drilling and Rig equipment <br><br>Work Location: Oman, Muscat based<br><br>Estimated Salary: OMR 1.5K to 2K pm total cash package per month + Company Car with fuel + Family Medical Insurance + Family Annual Flight Tickets return home + Bonus (Performance based).<br><br> <br><br>Gulf country work experience is highly preferred.<br><br>One of our well established oil and gas clients in Oman is seeking an experienced Sales Manager to drive growth in the drilling and rig equipment sector across Oman.<br><br>Key Responsibilities <br>- Drive sales strategy and hit revenue targets<br>- Build relationships with oil &amp; gas and drilling contractor clients<br>- Manage proposals, quotations, and the full sales cycle<br>- Track market trends and represent the company at industry events<br><br>Key Requirements <br>- Minimum 5 years' proven sales experience in drilling/rig equipment<br>- Strong network within Oman's oil &amp; gas industry<br>- Excellent negotiation and communication skills<br>- Fluent English<br><br> <br><br>Let op: vacaturefraude<br><br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">sales and drilling <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>RESPONSABLE DE LOT QUALIFCATION ENVIRONNEMENTALE H/F</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Au sein du Centre d'Ingénierie Systèmes de Navigation, vous rejoignez l'équipes en charge des essais en environnement des centrales inertielles.<br>Le Responsable de lot exerce les activités suivantes :<br>· Il est responsable de la tenue des performances Qualité / Coût / Délais sur le périmètre de ses lots de travaux en cohérence avec les engagements de ses fiches de lots (devis, jalons, périmètre des travaux).<br>· Il pilote les travaux de ses lots conformément aux exigences du processus de pilotage de la société. En particulier, il structure ses travaux en conformité avec le<br>WBS établi par le Pilote de Projet. Il anime les revues quotidiennes de performances.<br>Il participe aux réunions de pilotage projet et assure aux responsables projet et métier le reporting hebdomadaire en termes d'avancement et de tenue des objectifs.<br>· Il anime l'équipe de développement de ses lots de travaux et met à sa disposition les moyens de réaliser leurs tâches.<br>· Il est responsable de l'exécution des prestations externalisées réalisées dans son périmètre (contractualisation, animation et acceptation).<br>· Il est responsable de l'établissement du référentiel de ses lots de travaux (référentiel documentaire, enregistrements de validation, relevé de configuration, …)<br>· Il est garant des réalisations techniques de ses lots par délégation de son responsable métier.<br>· Il identifie les risques et opportunités sur son périmètre et pilote les actions associées.</p><br><br><p>A ce titre, vous aurez pour missions de :<br>· Participer au Set-Up de Test en Environnement<br>· Rédiger des plans de qualification<br>· Rédiger des procédures<br>· Rédiger et de suivre le fichier main courante liée à chaque essai<br>Réaliser des essais<br>· Rédiger des Comptes Rendus<br>· Réserver des laboratoires et d'établir des devis<br>· Assurer la bonne application des règles du métier qualification<br>· Contribuer à expertiser et résoudre les faits techniques et capitaliser les leçons apprises<br>· Faire progresser les savoir et savoir –faire au sein du pôle qualification<br>· Supporter le responsable du pôle qualification lors des revues des appels d'offres en participant à la définition de la stratégie des tests<br>· Etre en Interface avec différents interlocuteurs (Resp. de projet, Ingé syst, Ingénieur en Chef etc…)<br>Des déplacements ponctuels en France sur nos deux sites de fabrication sont à prévoir.<br>Savoir Faire <br>· Bonne connaissance des équipements embarqués aéronautique.<br>· Bonne connaissance hardware des bancs de test (appareils de mesure, connectivité RS, Ethernet , Protocole TCP/IP, ProtocoleIEEE , Teststand, Veristand ....)<br>· Expérience sur le cycle en V d'un produit aéronautique,<br>· Connaissance du logiciel MATLAB<br>· Anglais : Lu, parlé et écrit nécessaire<br>· Connaissance des normes DO160 et MILSTD<br>·Connaissance en essais CEM, mécaniques et climatiques<br>Savoir Etre<br>- Bon relationnel pour assurer une mission d'interface entre les différents membres du pôle qualif</p><br><br><p>BAC+5 <br>5 à 10 ans d'expérience </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>RESPONSABLE DE LOT QUALIFICATION ENVIRONNEMENTALE H/F</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Au sein du Centre d'Ingénierie Systèmes de Navigation, vous rejoignez l'équipes en charge des essais en environnement des centrales inertielles.<br>Le Responsable de lot exerce les activités suivantes :<br>· Il est responsable de la tenue des performances Qualité / Coût / Délais sur le périmètre de ses lots de travaux en cohérence avec les engagements de ses fiches de lots (devis, jalons, périmètre des travaux).<br>· Il pilote les travaux de ses lots conformément aux exigences du processus de pilotage de la société. En particulier, il structure ses travaux en conformité avec le<br>WBS établi par le Pilote de Projet. Il anime les revues quotidiennes de performances.<br>Il participe aux réunions de pilotage projet et assure aux responsables projet et métier le reporting hebdomadaire en termes d'avancement et de tenue des objectifs.<br>· Il anime l'équipe de développement de ses lots de travaux et met à sa disposition les moyens de réaliser leurs tâches.<br>· Il est responsable de l'exécution des prestations externalisées réalisées dans son périmètre (contractualisation, animation et acceptation).<br>· Il est responsable de l'établissement du référentiel de ses lots de travaux (référentiel documentaire, enregistrements de validation, relevé de configuration, …)<br>· Il est garant des réalisations techniques de ses lots par délégation de son responsable métier.<br>· Il identifie les risques et opportunités sur son périmètre et pilote les actions associées.</p><br><br><p>A ce titre, vous aurez pour missions de :<br>· Participer au Set-Up de Test en Environnement<br>· Rédiger des plans de qualification<br>· Rédiger des procédures<br>· Rédiger et de suivre le fichier main courante liée à chaque essai<br>Réaliser des essais<br>· Rédiger des Comptes Rendus<br>· Réserver des laboratoires et d'établir des devis<br>· Assurer la bonne application des règles du métier qualification<br>· Contribuer à expertiser et résoudre les faits techniques et capitaliser les leçons apprises<br>· Faire progresser les savoir et savoir –faire au sein du pôle qualification<br>· Supporter le responsable du pôle qualification lors des revues des appels d'offres en participant à la définition de la stratégie des tests<br>· Etre en Interface avec différents interlocuteurs (Resp. de projet, Ingé syst, Ingénieur en Chef etc…)<br>Des déplacements ponctuels en France sur nos deux sites de fabrication sont à prévoir.<br>Savoir Faire <br>· Bonne connaissance des équipements embarqués aéronautique.<br>· Bonne connaissance hardware des bancs de test (appareils de mesure, connectivité RS, Ethernet , Protocole TCP/IP, ProtocoleIEEE , Teststand, Veristand ....)<br>· Expérience sur le cycle en V d'un produit aéronautique,<br>· Connaissance du logiciel MATLAB<br>· Anglais : Lu, parlé et écrit nécessaire<br>· Connaissance des normes DO160 et MILSTD<br>·Connaissance en essais CEM, mécaniques et climatiques<br>Savoir Etre<br>- Bon relationnel pour assurer une mission d'interface entre les différents membres du pôle qualif</p><br><br><p>BAC+5 <br>5 à 10 ans d'expérience </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>Job Title: Sales Manager<br><br>Work Location: Oman, Muscat.<br><br>Estimated Salary: OMR 1,500 - 2,000 pm Total Cash + Company car with fuel + Family Medical Insurance + Family Annual Flights + Bonus (performance based)<br><br> <br><br>About the opportunity: <br><br>Would you be interested to work for a well-established Oil &amp; Gas group operating in Oman for multiple years, supporting the drilling industry across the region. They're looking for a Sales Manager in Process skids, Pressure vessels and Fabrication.<br><br>You will be responsible for ensuring growth, development and progress of the business.<br><br> <br><br>Required Profile:<br>5-10 years of experience in Sales/ Business Development for Process Skids, Pressure Vessels, Fabrication Services to oil and gas companies.Previous work experience in the gulf region.<br><br>Proves sales experience in:Process Skids,Pressure VesselsFabrication Services<br><br><br> <br><br>Key Responsibilities:<br>Develop and grow business opportunities for Process Skids, Pressure Vessels, and Fabrication services with Oil &amp; Gas, Petrochemical, and Industrial clients across Oman.Build and maintain strong relationships with EPC contractors, end-users, consultants, and procurement teams to generate new business and secure repeat orders.Achieve sales targets by identifying upcoming projects, maintaining an active sales pipeline, and collaborating with engineering and operations teams to ensure customer satisfaction and successful project delivery.<br><br><br> <br><br> <br><br>Let op: vacaturefraude<br><br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Sales Manager, Operations, Business development<br> </div>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>