Airline Ticketing Agent Jobs
129 Jobs Found
<h2 class="h5">Job description</h2>
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<p>Gestionnaire de facturation des contrats à l'heure de vol F/H</p><br><br><p>CDI</p><br><br><p>Technicien</p><br><br><p>Temps complet</p><br><br><p>MISSIONS<br> - Réaliser les calculs de facturation POPULAR et RESTORED dans l'outil FLINT (FLight INvoicing Tool)<br> - Assurer la validation des calculs avec GE<br> - Assurer la récupération des données clients <br> - Mettre en place des outils de mise à disposition et d'analyse des données calculées<br> - Maitriser les spécificités des contrats RPFH, RPFC, MCR et maitriser les algorithmes de calcul présents dans les contrats <br> - Contribuer aux actions de progrès et aux projets du Pole Méthode & Support ADV<br>ECOSYSTEME<br> - Etroite collaboration avec les Contracts Managers pour un suivi des facturations RPFH et calcul d'escalations<br> - Etroite collaboration avec l'équipe Calcul General Electric pour valider les calculs <br> - S'appuyer sur le Product Owner FLINT pour le support et les évolutions de l'outil<br> - Echanger avec le pôle contrat pour la mise à jour et la fiabilisation des données contrat relatives aux calculs + transmission des calculs escalation annuels<br> - S'assurer de la bonne prise en compte des calculs avec l'équipe des gestionnaires de facture pour assurer un bon TAT(Turn Around Time) facturation + une bonne qualité (FTR : First Time Right)</p><br><br><p> - Un équilibre vie pro/vie perso : Accord télétravail, dispositif d'Action Logement, RTT, congés conventionnels (ancienneté médailles, enfants malades), guide parentalité, dispositif pour les proches aidants et initiatives bien-être.<br> - Une rémunération attractive : 13ᵉ mois, épargne salariale, compte épargne temps, intéressement et participation avec abondement.<br> - Sécurité et santé : mutuelle et prévoyance familiale, programme renforcé sur la prévention pour assurer la sécurité de tous, service médical sur place.<br> - Mobilité douce : facilité de transport : navettes Safran, participation partielle des abonnements de transport, dispositif de covoiturage.<br> - Un cadre de travail pensé pour vous et vigilant de notre environnement : œuvres sociales aves les comités sociaux économique, espaces de travail agréables et adaptables ergonomiquement, restaurants d'entreprise à prix réduit, bornes électriques, salle de sport sur place, conciergerie, billetterie, voyages à prix compétitif…</p><br><br><p>Gestionnaire ADV, Analyste contrat ou Contrôle de gestion avec 3 ans d'expérience<br>De formation Bac + 2-3 avec idéalement une expérience sur de l'administration et/ou l'analyse de données d'outils digitaux<br>Autonomie, Rigueur, efficacité, aisance avec les mathématiques, sens du service<br>Bonne maitrise de l'anglais<br>Connaissance des contrats de services est un +<br>Excel avancé, (Power BI est un +)</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p>Ingenieur-e Qualité Logiciel aéronautique F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p> Au sein du groupe qualité logiciel en charge de suivre les développements certifiés aéronautique civile et défense de SAFRAN Electronics & Defense, vous assurerez :<br>- La relecture qualité des documents, la conduite des revues, la gestion des actions et déviations en vue de la démonstration de conformité de nos développements aux exigences clients et standards applicables,<br>- Le support aux équipes en les accompagnant dans l'application des processus d'ingénierie,<br>- La communication vers les entités techniques et qualité de la société, nos clients et les autorités de certification.</p><br><br><p>Déplacements occasionnels en région parisienne</p><br><br><p>Compétences et connaissances souhaitées :<br>• Bon relationnel,<br>• Aisance de communication,<br>• Connaissance des référentiels contraints type DO-178, DO-254, ARP-4754, IEC<br>12207, IEC 61508, ou équivalent …<br>• Outils de gestion des exigences, de gestion de configuration et des changements,<br>• Cycle en V et Scrum,<br>• Notions de C et ADA.</p><br><br><br> </div>
<p><h4>Accepting applications - pending contract award and funding CY2026</h4>
<p><strong>Position summary:</strong><br>
The avionics technician (F-16 Block 50+) fabricates, maintains, and tests electronic systems and components. Adjusts, repairs, and modifies systems and components, and replaces malfunctioning equipment as needed. May be responsible for requirements analysis, systems analysis, performance analysis, and independent test and acceptance of instrumentation including: area surveillance, telemetry, radar, or global positioning system (GPS) metric track (MT). Conducts special technical studies and reports regarding instrumentation configuration, acceptance, and/or performance.</p>
<p><strong>Job description:</strong></p>
<ul>
<li>Perform or supervise functions involving installation, repair, testing, and modification on NAV attack, flight controls radar, SMS, Comm/Nav and ECM systems.</li>
<li>Operate avionics systems by using aircraft controls to determine operational condition.</li>
<li>Interpret equipment operating characteristics to isolate malfunctions in systems such as attack control, radar infrared, laser, instruments, displays, flight control, communication, navigation, satellite communications, identification, defensive and offensive ECM systems.</li>
<li>Use technical data wiring diagrams, electronic measurement equipment, AGE/GSE, and special tools.</li>
<li>Remove and install components.</li>
<li>Perform and supervise alignment calibration and bore sight of avionics systems.</li>
<li>Upload operational software into system components.</li>
<li>Inspect, analyze, and evaluate avionics systems.</li>
<li>Interpret inspection findings and determine adequacy of corrective actions.</li>
<li>Review maintenance management publications and procedures.</li>
<li>Recommend methods to improve equipment performance and maintenance procedures.</li>
<li>Perform on-the-job training and instruction; supervise and accept work performed by RAFO technicians.</li>
</ul>
<p><strong>Minimum requirements:</strong></p>
<ul>
<li>5 years F-16 Block 50+ or 8 years supporting F-16 aircraft.</li>
<li>AFSC 2A3X4, 2A354, or 2A374 F-16 Block 50 integrated avionics or equivalent.</li>
<li>Performed and/or supervised functions involving installation, repair, testing, and modification on F-16 Block 50 and up avionics systems.</li>
<li>Must be willing to train to other aircraft maintenance tasks as required.</li>
<li>High school diploma.</li>
</ul>
<p><strong>Clearance requirements:</strong><br>
Must be able to obtain and maintain facility credentials/authorization. US citizenship is required for facility credentials/authorization to work at this facility.</p>
<p><strong>Physical/preferred qualifications:</strong></p>
<ul>
<li>Frequently lifts parts and equipment up to 25 pounds.</li>
<li>Occasionally lifts objects up to 50 pounds.</li>
<li>Most heavy lifting is accomplished through the use of mechanical devices.</li>
<li>Work is performed in a shop environment that is moderately lighted, heated, and ventilated. Exposure to disagreeable fumes and to cuts and bruises from using tools in close places and hazards of moving vehicles such as forklifts in the shop area.</li>
<li>While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.</li>
<li>The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl and work in tiring and uncomfortable positions.</li>
<li>The employee is occasionally required to sit, climb, or balance.</li>
<li>Knowledge of military and/or company forms required by work specifications is a plus.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
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<p>Ingénieur-e d'Essais en Vol F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>Au sein de la Direction Ingénierie des Systèmes de Drones, et plus particulièrement du pôle Opérations et Moyens, nous souhaitons renforcer notre équipe pour les missions suivantes.<br>Préparation des campagnes d'essais :<br>• Accompagner le responsable des essais pour élaborer un programme compatible avec les besoins spécifiques et adapté à la configuration des moyens d'essais, en tenant compte des éventuelles contraintes de la zone d'essais.<br>• Participer à la préparation et à la planification des campagnes d'essais : intégration, qualification industrielle ou qualification étatique.<br>• Contribuer à la rédaction du programme d'essais, des notes d'organisation et de la Revue d'Aptitude aux Essais.<br>• Être garant du suivi des configurations applicables aux essais.<br>• Participer activement à la préparation logistique et aux briefings avec les équipages.<br>Suivi et gestion de la campagne :<br>• Assurer le déroulement opérationnel de la campagne et le suivi de l'état des matériels.<br>• Réaliser les contrôles et la remise en état des équipements post-campagne.<br>• Remonter les faits techniques rencontrés en cours d'essais.<br>• Participer à la rédaction des comptes rendus d'essais.</p><br><br><p>Le poste proposé au sein du développement des activités drones revêt une dimension stratégique et opérationnelle majeure. Il s'adresse à un profil disposant d'une expérience significative sur le terrain, dans un environnement technique exigeant, dans une dynamique d'innovation, de rigueur et d'adaptation qui caractérisent nos projets au sein de la filière drones et systèmes embarqués.<br>Polyvalence et expertise opérationnelle (aspects mécaniques, électrotechniques, électroniques, câblage et systèmes hydrauliques), pilotage de démarches d'amélioration continue des processus.</p><br><br><p>• Diplômé(e) d'une école d'ingénieur, ou d'un cursus universitaire équivalent, vous disposez d'une solide expérience en aéronautique et d'excellentes compétences techniques dans le domaine des essais en aéronautique<br>• Votre expérience vous permet de faire preuve d'analyse, de recul critique et d'agilité dans la gestion de projets complexes.<br>• Persévérant(e) et adaptable, vous savez coordonner, écouter et fédérer les équipes pour atteindre les objectifs fixés.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p>Ingénieur Système Expérimenté - GNSS F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>Parlons de votre future mission :<br>Au sein de la Direction Technique, vous serez intégré-e dans une Direction Projets-Produits.<br>En Equipes pluridisciplinaires, nous imaginerons ensemble les architectures dans nos futurs produits de haute technologie dans les secteurs aéronautique, terrestre et maritime en favorisant les synergies et l'intelligence collective.<br>Vous vous verrez confier les missions suivantes :<br>• Analyser les spécifications de besoin et proposer une architecture du système et un découpage en chaînes fonctionnelles ;<br>• Etablir les spécifications systèmes fonctionnelles et de performances ;<br>• Allouer ces performances vers les chaînes fonctionnelles et principaux sous-ensembles (imageur, mécatronique, UMI, électronique, etc) ;<br>• Spécifier en détails la chaîne de supervision du produit en charge de gérer l'état du produit, la communication avec l'équipement, la surveillance des chaînes fonctionnelles et le séquencement des différents traitements. A ce titre vous participez aussi à l'élaboration de la stratégie de vérification de cette chaîne et à la spécification des moyens de tests associés ;<br>• Valider la conformité aux spécifications à l'aide des outils de simulation ;<br>• Etablir les dossiers justificatifs de définition (DJD)</p><br><br><p>Parlons des technologies :<br>Vous interviendrez spécifiquement dans le domaine du GNSS et contribuerez au développement de solutions de nouvelle génération !<br>Au cœur de vos futurs projets :<br>Intégration de Galileo : Vous participerez à l'intégration des différents services de Galileo dans les solutions GNSS de Safran, afin d'accompagner le passage à la pleine capacité opérationnelle de ce Système Européen.<br>Développement de solutions robustes de localisation GNSS : Vous travaillerez sur le développement de solutions innovantes, capables de résister efficacement au brouillage et au leurrage – des menaces désormais avérées tant sur les théâtres opérationnels que dans l'espace aérien commercial.<br>Rejoignez-nous pour façonner l'avenir des navigations aéronautiques et militaires et contribuer à la sécurité et la fiabilité des solutions GNSS de demain !</p><br><br><p>Parlons de vous :<br>Vous êtes intégré(e) comme Ingénieur(e) Système au sein de nos projets/systèmes<br>complexes dans le domaine de l'aéronautique et de l'armement.<br>Structuré et pragmatique, vous disposez de compétences pluridisciplinaires qui vous permettent de concevoir le produit, de l'étude fonctionnelle à la mise en service. Partenaire de tous les métiers vous êtes acteur clé du développement et de l'innovation !<br>Ingénieur expérimenté ayant une expérience solide dans l'ingénierie Système, ou les produits de Navigation, vous avez à coeur d'approfondir vos compétences tout en découvrant un nouveau milieu. </p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Design, develop, and maintain scalable web applications using .NET, MVC, and React</p></li><li><p>Develop and customize solutions on SharePoint (Online, 2019, 2016, 2013, 2010)</p></li><li><p>Work on end-to-end project lifecycle (requirements gathering, design, development, testing, deployment)</p></li><li><p>Build and integrate REST APIs, Web APIs, and WCF services</p></li><li><p>Collaborate with stakeholders to translate business requirements into technical solutions</p></li><li><p>Manage and deliver projects for enterprise clients, ensuring timelines and quality standards</p></li><li><p>Perform database design, optimization, and SQL administration tasks</p></li><li><p>Develop dashboards, reporting solutions (SSRS), and data-driven applications</p></li><li><p>Work with Azure DevOps and cloud-based deployments</p></li><li><p>Troubleshoot, debug, and enhance existing applications</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Location: Muscat Onsite
Contract Duration: 3 Months
Joining- 30days
Benefits- Visa, Air Tickets, Bachelor Accommodation, local transportation will be provided.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence. We believe our people are the reason behind our success, and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.</p><p>Manager Oman Air Holidays is accountable for the commercial performance, growth, profitability, and end-to-end management of Oman Air Holidays, including the platform, customer experience, product development, partnerships, payments, and performance. The role carries full P&L responsibility and is expected to grow online and offline revenue through market opportunities, strategic partnerships, and innovative holiday products that leverage Oman Air s network.</p><p><strong>Business Leadership & Commercial Management</strong></p><ul><li>Own revenue, profitability, commercial growth, and P&L delivery.</li><li>Develop and execute the strategic roadmap, annual plans, budgets, forecasts, and growth initiatives.</li><li>Track KPIs, revenue targets, conversion, profitability, and customer lifetime value.</li></ul><p><strong>Holidays Platform Management & User Experience</strong></p><ul><li>Manage OmanAirHolidays.com and related technology ecosystem, ensuring platform stability, scalability, and continuous enhancement.</li><li>Improve customer experience, search, merchandising, conversion, booking completion, content accuracy, pricing, and product quality.</li></ul><p><strong>Product Development & Destination Management</strong></p><ul><li>Develop holiday products, stopover packages, destination experiences, and seasonal offers aligned to Oman Air s network and demand trends.</li><li>Create differentiated experiences for inbound, outbound, transit, leisure, and business customers.</li></ul><p><strong>Offline Sales & Business Development</strong></p><ul><li>Grow offline holiday channels, including MICE, religious groups, GIT, FIT, corporate, educational, and special-interest travel.</li><li>Build relationships with travel agencies, tour operators, corporate customers, and industry stakeholders.</li></ul><p><strong>Tourism Partnerships & Industry Engagement</strong></p><ul><li>Establish partnerships with tourism boards, DMCs, hotels, tour operators, government entities, and industry associations.</li><li>Collaborate with the Ministry of Heritage ,Tourism & industry partners to support tourism development.</li><li>Strengthen Oman Air s Stopover Programme and promote Oman Air Holidays at relevant trade forums.</li></ul><p><strong>Payments & Commercial Operations</strong></p><ul><li>Oversee payment solutions, booking fulfilment, financial controls, governance, risk processes, and provider coordination.</li></ul><p><strong>Stakeholder & Cross-Functional Collaboration</strong></p><ul><li>Collaborate with Revenue Management, Commercial & Sales, Finance, Product Management, Digital Commerce, Performance Marketing, Procurement, Customer Experience, Network Planning, and Operations to align commercial, customer, and operational goals.</li></ul><p><strong>Team Leadership</strong></p><ul><li>Lead, develop, and mentor a team of 2 4 professionals with clear objectives, KPIs, and development plans.</li><li>Perform any other related tasks as assigned by the Management.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor s degree in business administration, Management, Tourism, Hospitality, Travel & Tourism, or related field.</li><li>Minimum 8 years experience in airline holidays, tour operating, online travel, destination management, tourism, or related industries.</li><li>Proven commercial leadership, business growth, and P&L management experience.</li><li>Strong understanding of holiday packaging, tourism distribution channels, travel ecosystem dynamics, booking platforms, travel technology, and digital commerce.</li><li>Experience managing strategic partnerships and supplier relationships.</li><li>Preferred Master's Degree, preferably an MBA or related discipline.</li><li>Experience in airline holidays, airline retailing, tourism development, or destination marketing.</li></ul><p><strong>Knowledge & Skills</strong></p><ul><li>Deep understanding of airline holidays, travel packaging, distribution, and destination marketing.</li><li>Strong digital commerce, travel technology, customer journey, and user experience expertise.</li><li>Payment ecosystem knowledge and commercial payments understanding.</li><li>Revenue, profitability, analytics, and performance management.</li><li>Commercial negotiation, contract management, strategic planning, and execution.</li><li>Project, stakeholder, leadership, people development, presentation, communication, and relationship management skills.</li></ul><p><strong>Language Requirements</strong></p><ul><li>Fluency in English (written and spoken) is mandatory.</li><li>Arabic language skills are preferred but not mandatory.</li></ul><p><strong>Success Measures</strong></p><ul><li>The successful candidate will be evaluated on revenue growth, profitability and P&L delivery, online and offline sales growth, stopover programme performance, website conversion and user experience improvements, partnership development, tourism promotion outcomes, customer satisfaction, repeat purchase, team capability, and contribution to inbound tourism and network stimulation.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration, Management, Tourism, Hospitality, Travel & Tourism, or related field.</li><li>Minimum 8 years experience in airline holidays, tour operating, online travel, destination management, tourism, or related industries.</li><li>Proven commercial leadership, business growth, and P&L management experience.</li><li>Strong understanding of holiday packaging, tourism distribution channels, travel ecosystem dynamics, booking platforms, travel technology, and digital commerce.</li><li>Experience managing strategic partnerships and supplier relationships.</li><li>Preferred Master's Degree, preferably an MBA or related discipline.</li><li>Experience in airline holidays, airline retailing, tourism development, or destination marketing.</li></ul><p><strong>Knowledge & Skills</strong></p><ul><li>Deep understanding of airline holidays, travel packaging, distribution, and destination marketing.</li><li>Strong digital commerce, travel technology, customer journey, and user experience expertise.</li><li>Payment ecosystem knowledge and commercial payments understanding.</li><li>Revenue, profitability, analytics, and performance management.</li><li>Commercial negotiation, contract management, strategic planning, and execution.</li><li>Project, stakeholder, leadership, people development, presentation, communication, and relationship management skills.</li></ul><p><strong>Language Requirements</strong></p><ul><li>Fluency in English (written and spoken) is mandatory.</li><li>Arabic language skills are preferred but not mandatory.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Qualification: DM/DNB/DrNB in Cardiology (Interventional Cardiology)<br></strong></p><p><strong>Key Skills & Expertise:</strong></p><ul><li><p>Interventional Cardiology</p></li><li><p>Cardiovascular Disease Management</p></li><li><p>Coronary Angiography & Angioplasty (PCI)</p></li><li><p>Cardiac Catheterization</p></li><li><p>Pacemaker Implantation & Management</p></li><li><p>Cath Lab Procedures</p></li><li><p>Balloon Mitral Valvotomy (BMV)</p></li><li><p>Aortoplasty</p></li><li><p>Pericardiocentesis (Pericardial Effusion Tapping)</p></li><li><p>Emergency Cardiac Interventions</p></li><li><p>Management of Acute Coronary Syndromes</p><br></li></ul><p><strong>Benefits</strong></p><ul><li><p>Annual Airfare Allowance</p></li><li><p>Life Insurance</p></li><li><p>Health Insurance</p></li><li><p>30 Days Paid Annual Leave</p></li><li><p>Professional Indemnity Insurance</p><br></li></ul><ul><li><p> <strong>Split shift duty</strong>:</p></li></ul><ul><li><p>09:00 AM – 01:00 PM</p></li><li><p>05:00 PM – 09:00 PM</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Minimum 3 years of post-specialisation experience is mandatory.</strong></p></li><li><p>Preference for <strong>mid-level specialists with 4–6 years of experience</strong> after PG/Specialization.</p></li><li><p>Preferred age: <strong>Up to 48 years.</strong></p></li><li><p>Candidates with <strong>Oman DataFlow completed, Prometric cleared, or MOH Viva cleared</strong> will be given priority.</p></li><li><p>For <strong>Gastroenterologists and Interventional Cardiologists</strong>, candidates with <strong>DHA Exam cleared and Oman DataFlow completed</strong> can also be considered.</p></li><li><p><strong>Monthly on-call duties may be required once or twice as per the duty roster.</strong></p></li></ul><p></p></section>
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Title: Safety Manager <br> Position Overview <br> A aviation training organisation is seeking an experienced Safety Manager to oversee and continuously improve the organisation’s aviation safety management framework <br> The successful candidate will act as the organisation’s Nominated Post Holder for Safety within an Approved Training Organisation / flight training environment, ensuring full compliance with applicable aviation regulatory requirements, including EASA, Civil Aviation Authority, ICAO and local regulatory standards <br> This position is responsible for managing the Safety Management System, conducting safety risk assessments, monitoring safety performance, delivering safety training, supporting regulatory audits, maintaining safety documentation, and promoting a proactive safety culture across staff, instructors, students and operational teams <br> This JD is based on the current role scope: EASA accepted Nominated Post Holder for an ATO, safety risk assessments, safety performance monitoring, in-house safety training, ATO audits, safety manual revision, and EASA/local regulatory compliance <br> Key Responsibilities <br> • Act as the organisation’s Safety Manager / Nominated Post Holder for Safety within an <br> aviation training environment <br> • Manage, maintain and continuously improve the organisation’s Safety Management <br> System <br> • Conduct continuous safety risk assessments across flight training, ground operations, <br> student activities and support functions <br> • Monitor safety performance and develop relevant safety performance indicators, trends <br> and reports <br> • Maintain and revise the organisation’s Safety Manual and related safety procedures in line <br> with regulatory requirements <br> • Ensure compliance with applicable EASA, ICAO, Civil Aviation Authority and local aviation <br> regulatory standards <br> • Prepare for, support and manage internal and external ATO / regulatory safety audits <br> • Lead investigation and reporting of safety occurrences, hazards, incidents and nonconformities <br> • Conduct root cause analysis and ensure effective corrective and preventive actions are <br> implemented <br> • Deliver in-house safety training for staff, instructors, students and relevant stakeholders, <br> including initial and recurrent safety training <br> • Promote a strong, proactive and just safety culture across the organisation <br> • Liaise with aviation authorities and regulatory bodies on safety-related matters <br> • Work closely with compliance, quality, training, operations and maintenance stakeholders <br> to ensure safety requirements are embedded across the organisation <br> • Streamline safety and compliance management systems to improve usability, reporting <br> and operational effectiveness <br> • Prepare safety reports, audit responses, risk registers and management review <br> documentation <br> • Ensure all safety records, registers and documentation are accurate, up to date and auditready <br> Required Experience <br> • Previous experience as a Safety Manager, SMS Manager, Aviation Safety Manager, <br> Safety Compliance Manager, Quality & Safety Manager, or Compliance Monitoring <br> Manager within aviation <br> • Strong experience in an Approved Training Organisation, Flight Training Organisation, <br> aviation academy, pilot training school, airline training academy, or similar aviation training <br> environment <br> • Experience acting as, or supporting, a Nominated Post Holder / accepted postholder / <br> regulator-approved safety representative <br> • Strong working knowledge of Safety Management Systems within aviation <br> • Experience conducting safety risk assessments, safety performance monitoring and <br> occurrence reporting <br> • Experience supporting or leading civil aviation authority audits, ATO audits or regulatory <br> assessments <br> • Strong understanding of aviation regulatory frameworks such as EASA, ICAO, CAA, <br> GCAA, CAAM or equivalent national authority requirements <br> • Experience developing, revising or maintaining aviation safety manuals, SMS manuals, <br> audit documentation and regulatory procedures <br> • Ability to deliver safety training to staff, instructors, students and operational personnel <br> • Strong reporting, investigation, audit and corrective-action management skills <br> Preferred Experience <br> • Previous experience within an EASA-approved ATO or equivalent regulated aviation <br> training organisation <br> • Exposure to Part-ORA, Part-FCL, ATO, FTO, AOC, AMO, CAMO, Part 145 or Part 147 <br> environments <br> • Background in aviation quality assurance, compliance monitoring, aviation security or <br> aircraft maintenance training <br> • Experience liaising directly with civil aviation authorities <br> • Experience managing safety systems across both fixed-wing and/or rotary aircraft <br> environments <br> • Previous Middle East or GCC experience would be advantageous<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br><br>
</div>
<p><strong>Role Objective</strong> The captain is responsible for the safe, efficient, and compliant operation of the aircraft. This role provides leadership to the flight crew and ensures strict adherence to operational documentation, SOPs, and regulatory standards. The captain is also accountable for contributing to the airline s On-Time Performance (OTP) targets and supporting the achievement of operational Key Performance Indicators (KPIs).</p><p><strong>Area of responsibility</strong></p><ul><li>Exercise full authority over the operation and safety of the flight.</li><li>Conduct comprehensive pre-flight planning including weather, NOTAMs, performance, fuel, and MEL/CDL assessments.</li><li>Ensure full compliance with all operational documentation, including the Operations Manual, CSM, SOPs, checklists, company policies, and regulatory requirements.</li><li>Lead, mentor, and manage the flight crew to ensure strong CRM, teamwork, and a high-performance cockpit environment.</li><li>Operate the aircraft safely and efficiently across all flight phases, including normal, abnormal, and emergency situations.</li><li>Make timely and effective decisions to maintain safe and efficient operations.</li><li>Coordinate with ATC, dispatch, ground personnel, and cabin crew to support smooth operational flow.</li><li>Provide professional communication to passengers when required.</li><li>Perform all duties in a manner that supports On-Time Performance (OTP) and contributes to achieving company KPIs related to punctuality, fuel efficiency, safety reporting, and operational discipline.</li><li>Complete all flight documentation, logs, reports, and technical paperwork accurately and in a timely manner.</li><li>Maintain personal qualifications and training currency.</li><li>Uphold the airline s values, safety culture, and professional standards always.</li><li>Perform any other related tasks as assigned by the Management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Age</strong> Direct Entry: Minimum 25 years and less than 57 years. Company Upgrade: Minimum 25 years and minimum 5 years of service must be available prior to retirement from the date of commencement of training, except if fleet is phased out.</li><li><strong>License</strong> Direct Entry: Rated: Valid ATPL with a valid type rating. Non-Rated: Valid ATPL with valid rating on type. Foreign license must be acceptable to CAA Oman and verified by the state of issue. All documents and required rating must be valid for 6 months from the date of application. Must have completed training in Human Factors. Company Upgrade: ATPL with rating on the type.</li><li><strong>Medical</strong> Current Class 1 Medical.</li><li><strong>Experience</strong> Direct Entry: Rated Foreign ATPL: Minimum total time of 5000 hours for jet aircraft, including 1500 hours as PIC on multi-pilot certified aero planes, and 500 hours on type. Rated Oman ATPL: Minimum total time of 5000 hours for jet aircraft, including 1000 hours as PIC on multi-pilot certified aero planes, and 500 hours on type. Non-Rated Foreign ATPL: Minimum total time of 5000 hours, including 1500 hours as PIC on multi-pilot certified aero planes with an all-up weight of 20,000 kg or more. Non-Rated Oman ATPL: Minimum total time of 5000 hours, including 1000 hours as PIC on multi-pilot certified aero planes with an all-up weight of 20,000 kg or more. Company Upgrade: 4000 total flying hours, including 1500 hours flying time on multi engine aero planes with a MTOW greater than 40,000 kg.</li><li><strong>LICENSES REQUIRED</strong> Air Transport Pilot s License (ATPL). PIC (Pilot in Command) rating of the B787 /B737 aircraft as applicable.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Key Skills & Expertise:</strong></p><ul><li><p>General & Laparoscopic Surgery</p></li><li><p>Emergency & Trauma Surgery</p></li><li><p>Gastrointestinal Surgical Procedures</p></li><li><p>Hernia Repair Surgery</p></li><li><p>Gallbladder & Appendix Surgery</p></li><li><p>Soft Tissue & Minor Surgical Procedures</p></li><li><p>Pre & Post-operative Patient Care</p></li><li><p>Wound Management</p></li><li><p>Surgical ICU Coordination</p></li><li><p>Multidisciplinary Patient Management</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Key Requirements:</strong></p><ul><li><p><strong>Male General Surgeon</strong></p></li><li><p>Minimum <strong>3 years of post-specialisation experience</strong></p></li><li><p>Preferred experience: <strong>4–6 years</strong></p></li><li><p>Age up to <strong>48 years</strong></p></li><li><p>Oman DataFlow completed, Prometric cleared, or MOH Viva cleared preferred</p><br></li></ul><p><strong>Qualification:</strong></p><ul><li><p>MS / DNB / FRCS / FCPS / Arab Board</p><br></li></ul><p><strong>Compensation & Benefits:</strong></p><ul><li><p>Salary: <strong>Upto 2100 OMR/month</strong></p></li><li><p>Annual Airfare</p></li><li><p>Health Insurance</p></li><li><p>Life Insurance</p></li><li><p>Professional Indemnity Insurance</p></li><li><p>30 Days Paid Annual Leave</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Service Desk Technician is responsible for providing first-line technical support to end users, resolving IT-related issues, and ensuring efficient operation of IT services across the organization.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-line support for hardware, software, network, and system-related issues.</li><li>Respond to user requests via phone, email, or ticketing system in a timely manner.</li><li>Troubleshoot and resolve basic technical issues or escalate complex problems to higher support levels.</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.</li><li>Support user account management, including password resets and access requests.</li><li>Log, track, and update service tickets in the IT service management system.</li><li>Assist in maintaining IT assets inventory and documentation.</li><li>Support system updates, patches, and routine maintenance activities.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li><li>Provide guidance and basic training to end users when needed.</li></ul><p><strong>Qualifications</strong></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.</p><p><strong>Experience</strong></p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><p><strong>Technical Skills</strong></p><ul><li>Basic knowledge of computer hardware, software, and operating systems.</li><li>Understanding of IT troubleshooting and support concepts.</li><li>Familiarity with Windows, Microsoft Office, and basic networking concepts.</li><li>Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.</li><li>Ability to learn technical systems quickly.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong communication and customer service skills.</li><li>Good problem-solving abilities.</li><li>Ability to work under pressure and handle multiple requests.</li><li>Attention to detail and patience when dealing with users.</li><li>Teamwork and collaboration skills.</li></ul><p><strong>Working Conditions</strong></p><p>Office-based and service desk environment.</p><p>May require shift work or on-call support depending on operational needs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.</p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><ul><li>Basic knowledge of computer hardware, software, and operating systems.</li><li>Understanding of IT troubleshooting and support concepts.</li><li>Familiarity with Windows, Microsoft Office, and basic networking concepts.</li><li>Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.</li><li>Ability to learn technical systems quickly.</li></ul><ul><li>Strong communication and customer service skills.</li><li>Good problem-solving abilities.</li><li>Ability to work under pressure and handle multiple requests.</li><li>Attention to detail and patience when dealing with users.</li><li>Teamwork and collaboration skills.</li></ul><p>The applicant must be a job seeker.</p><p>The applicant must be an Omani national.</p><p>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</p><p>The applicant must not have previously benefited from any training program funded by either the public or private sector.</p><p>The applicant must have no more than three (3) years of work experience.</p><p>The applicant must not be more than 38 years of age</p><p></p></section>
<p><h4>Description</h4>
<p><strong>The opportunity</strong><br>
A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. This is a build-stage organisation: a small, senior team constructing something genuinely new, from the ground up, to an institutional standard.</p>
<p>We are hiring a Corporate Services Officer to be the operational backbone of the office. This is not a role for someone who wants to wait to be asked. The person we are looking for anticipates what is needed, takes ownership of their environment, and delivers a standard of service that reflects the calibre of the institution being built.</p>
<h4>What the role covers</h4>
<ul>
<li>Managing the office environment so that it functions without interruption and presents professionally at all times</li>
<li>Receiving and hosting visitors to the standard expected of an international financial institution</li>
<li>Booking and administering staff business travel: flights, hotels, ground transport, visas, and itineraries</li>
<li>Coordinating inbound visitor logistics including transfers, accommodation, and meeting schedules</li>
<li>Providing logistical support for Board and committee meetings, including papers, minutes, and action tracking</li>
<li>Procuring office supplies and managing relationships with facilities providers, couriers, and the corporate travel agency</li>
<li>Providing flexible support across the Corporate Services team and covering colleagues during absences</li>
</ul>
<h4>Requirements</h4>
<h4>Who we are looking for</h4>
<p>At least three years in an office management, executive assistant, or corporate services role. Experience in a customer-facing or front-of-house environment, with a genuine instinct for hospitality. Confident booking and administering corporate travel, applying policy and escalating exceptions appropriately. Strong organiser: comfortable managing multiple workstreams at once without losing the detail. Fluent in Arabic and English, written and spoken.</p>
<p>Experience in a regulated financial services or professional services environment is an advantage. So is prior experience in a small firm or build-stage business where the environment moves quickly and the job description does not cover everything.</p>
<h4>What this is</h4>
<p>This is a founding-team role at an institution that does not exist yet in its finished form. The work is real, the pace is real, and the standard expected is high. If you are looking for a stable, well-defined job in a large organisation, this is probably not it. If you want to be part of building something from the start, and to be trusted to run your part of it properly, this is worth a conversation.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>ALTERNANCE - Assistant-e chef de projet F/H F/H</p><br><br><p>Alternance</p><br><br><p>1 ou 2 ans</p><br><br><p>Employé administratif</p><br><br><p>Temps complet</p><br><br><p>Et si vous rejoigniez le vol à destination de Safran Aircraft Engines ? ✈<br>Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Safran Aicraft Engines est une société du Groupe Safran. Porté par près de 15 000 collaborateurs répartis sur 31 sites dans 9 pays, Safran Aircraft Engines (SAE) est un motoriste aéronautique depuis plus de 110 ans. Nous concevons, développons, produisons et commercialisons, seul ou en coopération, des moteurs pour avions civils ou militaires, ainsi que pour les satellites.<br>Sous la supervision du chef de projet principal, l'assistant-e en gestion de projet sera<br>responsable de suivre les performances au moyen d'indicateurs clés de performance (KPI), d'analyser les problèmes, de proposer des solutions, et de développer des ressources visuelles pour améliorer la clarté des activités de notre département.</p><br><br><p>En intégrant ce poste, vous aurez l'opportunité de travailler sur des sujets concrets à fort enjeu industriel, en interaction avec différents acteurs internes et partenaires.</p><br><br><p>Étudiant-e en école d'ingénieur avec un intérêt marqué pour la gestion de projet, et une réelle volonté de comprendre et répondre aux enjeux de nos clients.<br>Vous avez la capacité de travailler de manière efficace dans un environnement dynamique et en constante évolution. Vous maîtrisez les outils informatiques et les logiciels de gestion de projet, et êtes également ouvert-e à tester de nouvelles solutions digitales, notamment l'utilisation de l'intelligence artificielle.<br>Vous êtes motivé-e, dynamique, et désireux-se d'apprendre et de contribuer activement au succès du projet.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Ingénieur(e) Algorithmes de Navigation Aéronautique pour Drone F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>Rejoignez le Centre d'Ingénierie Produits de Navigation (CIPN) de Safran Electronics & Defense pour contribuer au développement de nouvelles solutions innovantes dédiées à la navigation des drones de petites et moyennes tailles !<br>Intégré(e) à une équipe dynamique, vous participerez à la conception de systèmes de navigation performants, robustes et économiques, spécifiquement adaptés aux exigences des drones. L'originalité de nos approches : exploiter la complémentarité de multiples capteurs (GNSS, magnétomètre, vision…) à travers la fusion de données avec l'inertie (via filtre de Kalman), dans le but d'optimiser le compromis coût/performance.<br>Vos principales missions<br>• Étude et développement d'algorithmes de navigation hybrides : analyser les besoins spécifiques des drones et concevoir des solutions d'hybridation associant différents capteurs pour garantir précision et continuité, y compris en situation dégradée.<br>• Prototypage et évaluation d'algorithmes : développer et valider les algorithmes sur simulateur et banc de test, en évaluant les performances sur des scénarios représentatifs des environnements drones.<br>• Rédaction de spécifications : formaliser les exigences et rédiger la documentation technique associée, en veillant à la traçabilité et à la conformité avec les attentes opérationnelles.<br>• Analyse de la maturité technologique : évaluer l'apport des différentes techniques de fusion de données (magnétomètre, vision, recalage cartographique, etc.) et leur adéquation avec les contraintes économiques et industrielles des plateformes drones.<br>• Modélisation et simulation système : participer à la modélisation des architectures embarquées et à leur validation par approche MBSE.</p><br><br><p>Pourquoi nous rejoindre ?<br>• Technologies de rupture : Participez à la démocratisation de la navigation autonome par des architectures accessibles pour les nouveaux usages drone (surveillance, cartographie, livraison…).<br>• Excellence & collaboration : Travaillez aux côtés d'experts passionnés, dans un environnement propice à l'innovation et au partage.<br>• Développement professionnel : Développez vos compétences sur un projet pluridisciplinaire au sein d'un groupe de référence dans l'aéronautique et la défense.<br>Envie de relever ce challenge et d'imaginer la navigation pour la nouvelle génération de drones ? Envoyez-nous votre candidature !</p><br><br><p>De formation ingénieur généraliste, aéronautique, robotique ou équivalent, vous avez déjà une première expérience (stage accepté) dans le domaine des systèmes embarqués ou de la navigation.<br>Compétences appréciées :<br>• Bonnes bases en automatique, filtrage de Kalman, ou algorithmes de fusion de données multi-capteurs<br>• Connaissance des chaînes de capteurs usuelles (IMU, GNSS, magnétomètre, caméra)<br>• Maîtrise de Matlab/Simulink ou outils de simulation équivalents<br>• Expérience en logiciels embarqués temps réel appréciée<br>• Intérêt pour l'innovation dans le secteur des drones, de la robotique ou de la mobilité autonome<br>• La connaissance des environnements réglementaires « drone » ou aéronautique légère est un plus.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Ingénieur(e) Algorithmes de Navigation Spatiale F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>Rejoignez une équipe dynamique au Centre d'Ingénierie Produits de Navigation (CIPN) de Safran Electronics & Defense !<br>Vous ferez partie d'une équipe passionnée qui développe des systèmes de navigation avancés pour le spatial. Votre rôle consistera à identifier les besoins des équipements, proposer des solutions innovantes et travailler en collaboration avec des experts dans divers domaines techniques tels que le traitement du signal, l'architecture système, le logiciel embarqué, l'électronique et la sûreté de fonctionnement.<br>Ce que vous ferez:<br>• Étude et conception d'algorithmes de navigation : analyser les besoins des équipements de navigation spatiale et concevoir des algorithmes avancés.<br>• Prototypage sur simulateur : développer et tester des prototypes d'algorithmes sur des simulateurs pour évaluer leurs performances.<br>• Rédaction de documents de spécification : rédiger des documents de spécification détaillés avec précision et traçabilité pour assurer une compréhension claire et cohérente des besoins.<br>• Évaluation de la maturité technologique : évaluer la performance et la maturité des technologies et des algorithmes utilisés.<br>• Modélisation de l'architecture des systèmes : utiliser des outils MBSE (Model-Based Systems Engineering) pour modéliser les architectures des systèmes.</p><br><br><p>• Innovation et technologie : Travaillez sur des projets de pointe utilisant les technologies les plus récentes en navigation aéronautique et spatiale.<br>• Équipe dynamique et collaborative : Intégrez une équipe de passionnés qui partagent leurs expertises et collaborent de manière étroite.<br>• Développement professionnel : Bénéficiez d'opportunités de développement personnel et professionnel au sein d'une entreprise leader dans le domaine de l'aéronautique et de la défense.<br>Si vous êtes prêt(e) à relever ce défi passionnant, envoyez-nous votre candidature dès maintenant !</p><br><br><p>Vous êtes un(e) jeune ingénieur(e) de formation généraliste ou aéronautique/spatial avec une première expérience ou un stage en recherche et développement. Vous possédez un fort intérêt pour les technologies aéronautiques et spatiales et souhaitez contribuer à des projets innovants.<br>Compétences et expériences idéales (tous les critères ne sont pas requis) :<br>• Bases solides en automatique et </p></div>
<p><h4>Accepting applications - pending contract award and funding CY2026</h4>
<p><strong>Position summary:</strong><br>
Keeps airplane in safe working condition by servicing engines, engine components, and airframe components. Performs routine troubleshooting, installation, repair, and maintenance of all electro-mechanical systems and components on the aircraft at the organizational level of maintenance. Responsible for all maintenance performed on the assigned aircraft.</p>
<h4>Job description:</h4>
<ul>
<li>This includes but is not limited to major maintenance such as landing gear replacement, flight control replacement, and accomplishing periodical inspections.</li>
<li>Maintains tactical aircraft, support equipment, and forms and records. Performs and supervises flight chief, expediter, crew chief, repair and reclamation, quality assurance, and maintenance support functions.</li>
<li>Services aircraft. Performs end-of-runway, postflight, preflight, thru-flight, and phase inspections. Performs integrated combat turns and hot pit refuels.</li>
<li>Provides for the launch, recovery, and preflight, thru-flight, and BPO inspections, ground handling, minor maintenance, and servicing.</li>
<li>Advises on problems maintaining, servicing, and inspecting aircraft and related aerospace equipment.</li>
<li>Uses technical data to diagnose and solve maintenance problems on aircraft systems.</li>
<li>Interprets and advises on maintenance procedures and policies to repair aircraft and related equipment.</li>
<li>Troubleshoots and maintains aircraft structures, systems, components, and related equipment. Removes and installs aircraft components.</li>
<li>Conducts functional tests of repaired components and systems. Adjusts, aligns, and rigs aircraft systems.</li>
<li>Supervises and performs aircraft jacking, lifting, and towing operations.</li>
<li>Inspects aircraft structures, systems, components, and related systems.</li>
<li>Supervises and performs aircraft and component inspections.</li>
<li>Interprets inspection findings and determines adequacy of corrective actions.</li>
<li>Inspects and checks components for clearances, tolerances, proper installation, and operation.</li>
<li>Inspects and operates powered and nonpowered aerospace ground equipment.</li>
<li>Inspects and identifies aircraft corrosion for prevention and repair.</li>
<li>Reviews maintenance forms, aircraft records, automated maintenance data systems, and historical reports to ensure complete documentation.</li>
<li>Inventories and maintains aircraft equipment.</li>
<li>Knowledge of military and/or company forms required by work specifications is a plus.</li>
</ul>
<h4>Minimum requirements:</h4>
<ul>
<li>Minimum of 3-5 years' experience on like aircraft.</li>
<li>High school graduate or GED with a certificate of completion.</li>
<li>Experience in all aspects of intermediate level maintenance on F-16 Block 50 aircraft.</li>
<li>Experience in phase inspections and all aspects of scheduled maintenance.</li>
<li>Experience in inspection and troubleshooting of any systems failures.</li>
<li>Experience providing on-the-job training (OJT) to technicians.</li>
<li>Experience with landing gear overhaul, inspection, and operational checks.</li>
</ul>
<h4>Clearance requirements:</h4>
<p>Must be able to obtain and maintain facility credentials/authorization. US citizenship is required for facility credentials/authorization to work at this facility.</p>
<h4>Physical requirements/working environment:</h4>
<ul>
<li>Frequently lifts parts and equipment up to 25 pounds.</li>
<li>Occasionally lifts objects up to 50 pounds.</li>
<li>Most heavy lifting is accomplished through the use of mechanical devices.</li>
<li>Work is performed in a shop environment that is moderately lighted, heated, and ventilated. Is exposed to disagreeable fumes and cuts and bruises from using tools in close proximity and hazards of moving vehicles such as forklifts in the shop area.</li>
<li>While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.</li>
<li>The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl and work in tiring and uncomfortable positions.</li>
<li>The employee is occasionally required to sit, climb, or balance.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding & access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support & Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 & Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management & Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base & Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring & Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools & Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS & cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer & Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>