وظائف تقنية المعلومات في سلطنة عمان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: Application Technical Support</p><p>Reports To: IT Applications Manager / Service Desk Manager</p><p>Job Details</p><p>Number of Vacancies: 4 Positions</p><p>Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>Job Purpose</p><p>The Application Technical Support role is responsible for providing technical assistance and functional support for business applications, ensuring smooth system operation, resolving user issues, and maintaining application performance across the organization.</p><p>Key Responsibilities</p><ul><li>Provide first and second-level support for business applications.</li><li>Troubleshoot and resolve application-related technical and functional issues.</li><li>Assist users in system navigation, data entry, and application processes.</li><li>Monitor application performance and report system issues or errors.</li><li>Coordinate with development and infrastructure teams to resolve complex issues.</li><li>Support application installation, configuration, and updates.</li><li>Assist in system testing, deployment, and enhancement activities.</li><li>Maintain application documentation, user guides, and support procedures.</li><li>Ensure data accuracy and proper system usage by end users.</li><li>Support training sessions and onboarding of new users.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.</li><li>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</li><li>Basic understanding of application support and software systems.</li><li>Familiarity with databases and basic SQL concepts (advantage).</li><li>Knowledge of Windows/Linux environments is an advantage.</li><li>Basic troubleshooting and problem-solving skills.</li><li>Understanding of IT service management processes.</li><li>Familiarity with Microsoft Office applications.</li><li>Strong communication and customer service skills.</li><li>Good analytical and problem-solving abilities.</li><li>Ability to work under supervision and follow procedures.</li><li>Attention to detail and accuracy.</li><li>Willingness to learn and adapt to new systems.</li><li>Office-based work environment. May require coordination with multiple departments and occasional support during system updates or incidents.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector. Job Title: Cybersecurity Reports To: IT Manager / Cybersecurity Manager Job Details Number of Vacancies: 3 Positions Salary Range: OMR PHONE_NUMBER per month Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate) Job Purpose The Cybersecurity Engineer is responsible for protecting the organization's information systems, networks, and digital assets from cyber threats. The role involves implementing security controls, monitoring security events, identifying vulnerabilities, and ensuring compliance with cybersecurity standards and best practices.</p><p>Key Responsibilities</p><ul><li>Monitor and analyze security events, alerts, and incidents across the organization's IT infrastructure.</li><li>Implement, configure, and maintain cybersecurity solutions such as firewalls, antivirus systems, endpoint protection, SIEM, and intrusion detection/prevention systems.</li><li>Conduct vulnerability assessments and security audits to identify and mitigate risks.</li><li>Investigate security incidents and coordinate response and recovery activities.</li><li>Develop and maintain cybersecurity policies, procedures, and standards.</li><li>Perform security monitoring and threat analysis to detect potential cyber threats.</li><li>Support the implementation of cybersecurity controls for new projects and systems.</li><li>Ensure compliance with applicable cybersecurity regulations, standards, and company policies.</li><li>Conduct security awareness training and provide guidance to employees on cybersecurity best practices.</li><li>Prepare security reports, risk assessments, and technical documentation.</li></ul><p>Qualifications</p><ul><li>Bachelor s Degree in Cybersecurity, Information Security, Computer Science, Information Technology, Computer Engineering, or a related field.</li></ul><p>Experience</p><ul><li>Practical Experience: 0 (No prior work experience required)</li><li>Internship or academic projects in cybersecurity are an advantage.</li></ul><p>Technical Skills</p><ul><li>Knowledge of cybersecurity frameworks and standards (ISO 27001, NIST, CIS Controls).</li><li>Basic understanding of firewalls, SIEM, IDS/IPS, endpoint security, and vulnerability assessment tools.</li><li>Understanding of network security, operating systems, and cloud security concepts.</li><li>Familiarity with incident response and security monitoring concepts.</li><li>Ability to analyze security logs and reports.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and teamwork abilities.</li><li>Ability to work under pressure and respond to security incidents.</li><li>Good organizational and documentation skills.</li><li>Strong attention to detail.</li></ul><p>Working Conditions</p><ul><li>Office-based environment with occasional on-site support activities.</li><li>May require availability during cybersecurity incidents, emergencies, or planned maintenance windows.</li></ul><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Cybersecurity, Information Security, Computer Science, Information Technology, Computer Engineering, or a related field.</li><li>Practical Experience: 0 (No prior work experience required)</li><li>Internship or academic projects in cybersecurity are an advantage.</li><li>Knowledge of cybersecurity frameworks and standards (ISO 27001, NIST, CIS Controls).</li><li>Basic understanding of firewalls, SIEM, IDS/IPS, endpoint security, and vulnerability assessment tools.</li><li>Understanding of network security, operating systems, and cloud security concepts.</li><li>Familiarity with incident response and security monitoring concepts.</li><li>Ability to analyze security logs and reports.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and teamwork abilities.</li><li>Ability to work under pressure and respond to security incidents.</li><li>Good organizational and documentation skills.</li><li>Strong attention to detail.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: System Supply and Reporting Engineer</p><p>Reports To: IT Manager / Systems Manager</p><p>Job Details</p><p>Number of Vacancies: 3 Positions</p><p>Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>Job Purpose</p><p>The System Supply and Reporting Engineer is responsible for managing system-related data, generating operational and management reports, supporting system performance, and ensuring the availability and accuracy of information required for business operations and decision-making.</p><p>Key Responsibilities</p><ul><li>Develop, maintain, and automate operational, technical, and management reports.</li><li>Monitor system performance and ensure data accuracy, integrity, and availability.</li><li>Collect, analyze, and interpret data from various systems to support business and operational requirements.</li><li>Design and maintain reporting dashboards and performance indicators.</li><li>Support system users by providing technical assistance related to reporting and data extraction.</li><li>Coordinate with internal departments to identify reporting needs and deliver effective reporting solutions.</li><li>Perform data validation and quality checks to ensure reliable reporting outputs.</li><li>Assist in system upgrades, testing, implementation, and integration activities.</li><li>Prepare technical documentation, user guides, and reporting procedures.</li><li>Ensure compliance with company policies, data governance standards, and information security requirements.</li><li>Identify opportunities to improve reporting processes and system efficiency.</li></ul><p>Qualifications</p><p>Bachelor s Degree in Information Technology, Computer Engineering, Computer Science, Telecommunications Engineering, Information Systems, or a related field.</p><p>Experience</p><p>Practical Experience: 0 (No prior work experience required)</p><p>Internship or academic projects in reporting, data analysis, or systems support are an advantage.</p><p>Technical Skills</p><ul><li>Proficiency in reporting and data analysis tools such as Power BI, SSRS, Tableau, or similar platforms.</li><li>Basic knowledge of SQL and database management systems.</li><li>Understanding of data extraction, transformation, and reporting processes.</li><li>Basic understanding of system administration and enterprise applications.</li><li>Familiarity with Microsoft Excel and Office applications.</li><li>Ability to analyze datasets and present findings clearly.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Good communication and stakeholder management abilities.</li><li>Willingness to learn and develop technical skills.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Good organizational and documentation skills.</li><li>High attention to detail and accuracy.</li></ul><p>Working Conditions</p><p>Office-based work environment.</p><p>May require support during system upgrades, maintenance activities, or critical reporting periods.</p><p>Application Note :</p><p>The applicant must be a job seeker.</p><p>The applicant must be an Omani national.</p><p>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</p><p>The applicant must not have previously benefited from any training program funded by either the public or private sector.</p><p>The applicant must have no more than three (3) years of work experience.</p><p>The applicant must not be more than 38 years of age</p><p>The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s Degree in Information Technology, Computer Engineering, Computer Science, Telecommunications Engineering, Information Systems, or a related field.</p><p>Practical Experience: 0 (No prior work experience required)</p><p>Internship or academic projects in reporting, data analysis, or systems support are an advantage.</p><p>Technical Skills</p><ul><li>Proficiency in reporting and data analysis tools such as Power BI, SSRS, Tableau, or similar platforms.</li><li>Basic knowledge of SQL and database management systems.</li><li>Understanding of data extraction, transformation, and reporting processes.</li><li>Basic understanding of system administration and enterprise applications.</li><li>Familiarity with Microsoft Excel and Office applications.</li><li>Ability to analyze datasets and present findings clearly.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Good communication and stakeholder management abilities.</li><li>Willingness to learn and develop technical skills.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Good organizational and documentation skills.</li><li>High attention to detail and accuracy.</li></ul><p>Application Note :</p><p>The applicant must be a job seeker.</p><p>The applicant must be an Omani national.</p><p>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</p><p>The applicant must not have previously benefited from any training program funded by either the public or private sector.</p><p>The applicant must have no more than three (3) years of work experience.</p><p>The applicant must not be more than 38 years of age</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Design, develop, and implement custom SharePoint solutions, including web parts, workflows, and site architecture, to meet specific business needs.</li><li>Build and maintain robust front-end interfaces using modern JavaScript frameworks (React, Angular, Vue.js) integrated with SharePoint data.</li><li>Develop and manage back-end services and APIs for SharePoint applications, ensuring seamless data integration and application logic.</li><li>Leverage Power Platform (Power Automate, Power Apps) to extend SharePoint functionality and automate business processes.</li><li>Administer and configure SharePoint environments (Online and On-Premises), including user permissions, site collections, and security settings.</li><li>Perform data migration and integration tasks between SharePoint and other enterprise systems.</li><li>Troubleshoot and resolve complex technical issues across the full stack of SharePoint applications.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>5+ years of experience in SharePoint development and administration, with a strong focus on full-stack capabilities.</li><li>Expertise in front-end technologies: HTML5, CSS3, JavaScript, and modern frameworks like React or Angular.</li><li>Proficiency in C#, .NET Framework/.NET Core for server-side development.</li><li>Experience with SharePoint Online and/or SharePoint On-Premises (2016/.</li><li>Demonstrated experience with Power Platform (Power Automate, Power Apps) and PnP PowerShell/SPFx.</li><li>Strong understanding of REST APIs, JSON, and web services.</li><li>Excellent problem-solving and analytical skills with a keen eye for detail.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Infrastructure and Systems Engineer is responsible for designing, implementing, maintaining, and optimizing the organization's IT infrastructure and systems to ensure high availability, security, reliability, and performance of business operations.</p><p>Key Responsibilities</p><ul><li>Design, implement, and maintain IT infrastructure including servers, storage systems, virtualization platforms, and network services.</li><li>Monitor system performance, availability, and capacity to ensure efficient operation.</li><li>Install, configure, upgrade, and troubleshoot Windows and Linux server environments.</li><li>Manage and maintain Active Directory, DNS, DHCP, file services, and related infrastructure components.</li><li>Support virtualization technologies such as VMware, Hyper-V, or similar platforms.</li><li>Implement and maintain backup, disaster recovery, and business continuity solutions.</li><li>Monitor infrastructure security and support cybersecurity initiatives to protect organizational assets.</li><li>Perform preventive maintenance, system patching, and upgrades.</li><li>Troubleshoot and resolve infrastructure, server, and system-related issues.</li><li>Prepare and maintain technical documentation, system configurations, and operational procedures.</li><li>Coordinate with vendors, service providers, and internal teams to support infrastructure projects and operational requirements.</li><li>Ensure compliance with company policies, industry standards, and best practices.</li></ul><p>Technical Skills</p><ul><li>Strong knowledge of Windows Server and Linux operating systems.</li><li>Basic understanding of Active Directory, DNS, DHCP, Group Policy, and Microsoft services.</li><li>Familiarity with virtualization technologies such as VMware and Hyper-V.</li><li>Knowledge of backup and disaster recovery concepts.</li><li>Understanding of networking concepts such as TCP/IP, VLANs, routing, and firewalls.</li><li>Basic knowledge of cloud platforms such as Microsoft Azure or AWS is an advantage.</li><li>Ability to analyze system logs and troubleshoot technical issues.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Good communication and teamwork abilities.</li><li>Willingness to learn and develop technical skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Excellent organizational and documentation skills.</li><li>Strong attention to detail and commitment to service quality.</li></ul><p>Working Conditions</p><ul><li>Office and data center environments.</li><li>May require after-hours support, maintenance activities, and emergency response during critical incidents.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor s Degree in Information Technology, Computer Engineering, Computer Science, Information Systems, Telecommunications Engineering, or a related field.</p><h2>Experience</h2><p>Practical Experience: 0 (No prior work experience required)</p><p>Internship or academic projects in IT infrastructure or systems administration are an advantage.</p><h2>Application Note</h2><ul><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li><li>The closing date is 3rd August 2026.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Second Analyst in Digital &amp; Business Solutions is responsible for supporting and optimizing MCD s business applications, including the Clearing, Settlement, and Depository core system, as well as related support systems, automation and digital platforms such as mobile applications and websites. The role focuses on analyzing business and functional requirements, translating them into technical specifications, and ensuring effective system configuration, integration, and performance. The Second Analyst collaborates closely with business stakeholders, vendors, and technical teams to deliver system enhancements, and support ongoing improvements aligned with operational and strategic objectives.This position requires strong analytical and technical skills to ensure systems are reliable, secure, and efficient. The Second Analyst plays a key role in maintaining and supporting change initiatives, conducting testing and quality assurance, and ensuring that digital and business solutions continue to meet evolving business needs while adhering to governance, security, and compliance standards.</p><p><b>Key Roles and Responsibilities:</b></p><p>Policies &amp; Processes</p><ul><li>Ensure compliance with established IT policies, standards, and procedures in all system support, analysis, and enhancement activities, while adhering to regulatory, security, and governance requirements.</li><li>Support the documentation, review, and continuous improvement of system-related processes to enhance operational efficiency, control effectiveness, and service quality.</li></ul><p>Responsibilities:</p><ul><li>Analyze business and functional requirements and translate them into detailed technical specifications and system configurations.</li><li>Participate in the implementation, enhancement, testing, and deployment of business application changes in line with approved requirements.</li><li>Perform system configuration, integration support, and data analysis to ensure applications meet operational and business needs.</li><li>Ensure applications comply with internal IT policies, cybersecurity standards, and regulatory requirements during development, enhancement, and support activities.</li><li>Conduct functional, integration, and user acceptance testing (UAT), ensuring system changes meet quality standards before production deployment.</li><li>Support change management processes, including documentation, impact analysis, version control, and release coordination.</li><li>Maintain and update system documentation, including functional specifications, process flows, configurations, and user guides.</li><li>Maintain comprehensive documentation of system architecture, integrations, and configurations.</li><li>Collaborate with business users, vendors, infrastructure, and information security teams to ensure seamless system operation and enhancement delivery.</li><li>Support digital initiatives by contributing to automation efforts, workflow improvements, and process optimization activities.</li><li>Identify opportunities to improve business processes through Business Process Re-engineering, workflow optimization, and digital transformation initiatives to enhance operational efficiency and service delivery.</li><li>Analyze and recommend automation opportunities using workflow automation, and AI-enabled intelligent automation technologies to reduce manual effort, improve accuracy, and increase operational productivity.</li><li>Participate in process analysis, process mapping, and continuous improvement initiatives to streamline operations, eliminate inefficiencies, and support the MCD's digital transformation objectives.</li><li>Provide end-user support and training where required to ensure effective system utilization and user satisfaction.</li><li>Stay informed of emerging technologies, tools, and best practices relevant to business applications and digital solutions.</li></ul><p>Reports:</p><ul><li>Prepare incident reports and contribute to root cause analysis (RCA) documentation for application issues and service disruptions, ensuring findings and corrective actions are properly recorded and followed through.</li><li>Provide periodic status reports on system enhancements, change requests, testing activities, and ongoing support tasks, ensuring transparency on progress, risks, and timelines.</li><li>Generate application performance, availability, and service-level reports to support monitoring, decision-making, and continuous improvement initiatives.</li><li>Document and report on recurring issues, trends, and system improvement recommendations to support proactive problem management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in information technology, Computer Science, or a related field.</li><li>3-5 years of experience in supporting, analyzing, and enhancing business applications, digital platforms, or enterprise solutions.</li><li>Familiarity with digital channels (mobile application, website, and customer portals), application integration platforms and intelligent automation technologies.</li><li>Basic understanding of cloud-based applications, API-driven architectures, and system integrations with internal and external services.</li><li>Knowledge of IT service management, change control, and incident management practices; ITIL certification is an advantage.</li><li>Strong analytical, problem-solving, and communication skills, with an ability to collaborate effectively with business and technical teams.</li><li>Proficient in English and Arabic.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p> </p> <p>Responsible for supporting software quality assurance activities throughout the Software Development Life Cycle (SDLC). The role assists in testing, validating, and verifying banking applications and technology solutions to ensure compliance with business requirements, functional specifications, and quality standards.</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <ol> <li>Participate in software quality assurance activities throughout the Software Development Life Cycle (SDLC).</li> <li>Assist in preparing and maintaining test plans, test scenarios, test cases, and test execution documentation.</li> <li>Review business requirements, functional specifications, and user stories to understand testing requirements and ensure adequate test coverage.</li> <li>Execute functional, integration, system, regression, smoke, and User Acceptance Testing (UAT).</li> <li>Prepare and maintain test data required for testing activities.</li> <li>Record, track, and verify defects identified during testing cycles and support defect resolution activities.</li> <li>Perform API testing using approved testing tools such as Postman or similar platforms.</li> <li>Support database validation and data integrity testing activities using SQL queries.</li> <li>Participate in validating banking processes, digital channels, payment services, customer onboarding, account management, and related business functions.</li> <li>Assist in test automation activities and maintenance of automated test scripts where applicable.</li> <li>Support system deployment validation and post-implementation testing activities.</li> <li>Maintain testing evidence, reports, and quality assurance documentation.</li> <li>Participate in quality reviews and ensure compliance with established testing standards and procedures.</li> <li>Collaborate with developers, business users, vendors, and project teams to support successful solution delivery.</li> <li>Contribute to continuous improvement initiatives related to testing processes, quality assurance practices, and automation.</li> <li>Prepare testing progress updates and contribute to test summary and quality reports.</li> <li>The job holder may be required to undertake additional responsibilities depending on Management and Business requirements.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p>1. Internal</p> <p> </p> <p> Head of SME</p> <p> </p> <p> Section Head Client Relationship (Head Office)</p> <p> </p> <p> SME Client Relationship, Risk, Operations, Credit Administration and other functions as required</p> <p> </p> <p> Branch Manager and Branch Operations teams</p> <p> </p> <p>2. External</p> <p> SME clients and other external stakeholders as required.</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> Bachelor s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related field.</p> <p>Experience:</p> <p> Minimum 1 year and up to 3 years of experience in Software Quality Assurance, Software Testing, Information Technology, Banking Systems, or a related field.</p> <p> </p> <p> Experience in testing banking applications, digital channels, payment systems, or financial applications is preferred.</p> <p> </p> <p> Familiarity with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p> <p> </p> <p> Internship, project-based, or hands-on experience in Quality Assurance within banking or financial services environments will be considered an advantage. Fresh graduates with relevant internship, academic project, or practical training experience may be considered.</p> <p> </p> <p> Exposure to banking systems or financial services is an advantage. Fresh graduates with relevant internships or project experience may be considered.</p> <p> </p> <p>Special Skills &amp; Knowledge:</p> <p> </p> <p> Basic understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p> <p> </p> <p> Knowledge of software testing methodologies and defect management processes.</p> <p> </p> <p> Familiarity with test management and defect tracking tools such as Jira or Azure DevOps.</p> <p> </p> <p> Basic knowledge of API testing using Postman or similar tools.</p> <p> </p> <p> Basic SQL knowledge for database validation and testing.</p> <p> </p> <p> Familiarity with automation testing concepts and tools is an advantage.</p> <p> </p> <p> Understanding of Agile and Scrum methodologies is preferred.</p> <p> </p> <p> Knowledge of banking applications and digital channels is an advantage.</p> <p> </p> <p>KEY COMPETENCIES</p> <p> </p> <p> As specified in Job Competency Profile</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: OT Network Engineer</p><p>Reports To: IT Manager / Network Manager</p><p>Number of Vacancies: 2 Positions</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>The Network Engineer is responsible for designing, implementing, maintaining, and optimizing the organization's network infrastructure to ensure secure, reliable, and efficient connectivity across all business operations.</p><p>Key Responsibilities</p><ul><li>Design, configure, implement, and maintain LAN, WAN, WLAN, and network security solutions.</li><li>Monitor network performance and ensure high availability and reliability of network services.</li><li>Troubleshoot and resolve network connectivity, hardware, and performance issues.</li><li>Install, configure, and maintain routers, switches, firewalls, and wireless access points.</li><li>Manage network security controls and support cybersecurity initiatives.</li><li>Perform network upgrades, patches, and preventive maintenance activities.</li><li>Support the implementation of new network infrastructure projects and system enhancements.</li><li>Monitor network capacity and recommend improvements to meet business requirements.</li><li>Maintain network documentation, diagrams, and technical procedures.</li><li>Coordinate with vendors, service providers, and internal teams to support operational needs.</li><li>Ensure compliance with company policies, industry standards, and best practices.</li></ul><p>Working Conditions</p><p>Office and field-based work environments. May require on-call support, troubleshooting activities, and assistance during planned maintenance or emergency situations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p><p>Bachelor s Degree in Network Engineering, Computer Engineering, Information Technology, Computer Science, Telecommunications Engineering, or a related field.</p><p>Experience</p><p>Practical Experience: 0 (No prior work experience required)</p><p>Internship or academic projects in networking are an advantage.</p><p>Technical Skills</p><ul><li>Strong knowledge of TCP/IP, DNS, DHCP, VPN, VLAN, and routing protocols.</li><li>Basic experience with Cisco, Juniper, Huawei, Aruba, or similar networking technologies.</li><li>Understanding of firewalls, network security, and access control systems.</li><li>Familiarity with network monitoring and management tools.</li><li>Basic knowledge of wireless networking technologies and security practices.</li><li>Ability to read and interpret network diagrams and technical documentation.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Effective communication and teamwork abilities.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Good organizational and documentation skills.</li><li>Attention to detail and commitment to service quality.</li></ul><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for supporting the implementation, configuration, testing, integration, and maintenance of technology solutions and applications. The role works closely with project teams, developers, vendors, and business users to ensure that technical requirements are met, and systems operate efficiently and effectively.</p><p>Assist in the implementation, deployment, and integration of systems and technology solutions. Coordinate with internal servers and network team and explain IP subnetting and classes Basic understanding of IP address subnetting classes Basic understanding of VPN connections type in network Participate in technical design discussions and contribute to solution development activities. Support the configuration, testing, and deployment of applications and system enhancements. Review technical documentation and assist in validating system configurations and functionalities. Support software testing activities and verify that technical requirements are met. Assist in analyzing system issues and troubleshooting application defects. Participate in change request implementation activities, including configuration, testing, and deployment. Support developers and vendors during implementation and post-go-live activities. Monitor system performance and report technical issues, risks, and improvement opportunities. Assist in maintaining technical documentation, procedures, and support guides. Participate in incident management activities and root cause analysis exercises. Ensure compliance with IT standards, security requirements, and established procedures. Collaborate with internal stakeholders to understand business requirements and support solution delivery. Contribute to automation and process improvement initiatives where applicable.</p><p>Act as the primary technical liaison between business stakeholders, vendors, project teams, and internal IT departments to ensure successful project delivery. Schedule, facilitate, and lead project meetings, workshops, requirement-gathering sessions, technical discussions, and status review meetings with business users, vendors, and internal teams. Coordinate with vendor project managers and technical teams to ensure project deliverables, timelines, dependencies, and technical requirements are clearly understood and executed. Manage project communications and provide regular project status updates, risk assessments, and issue reports to management and stakeholders.</p><p>Coordinate with internal Network, Server, Security, Database, and Infrastructure teams to support project implementation and operational requirements. Lead infrastructure readiness activities, ensuring all network, server, storage, security, and connectivity requirements are completed before implementation. Design, review, and maintain IP addressing VLAN configurations, and network segmentation plans. Review and validate server specifications, operating system requirements, network configurations, load-balancing requirements. Work closely with server teams to provision and configure development, staging, and production environments. Coordinate server access, user permissions, service accounts, and infrastructure-related requirements for project teams and vendors. Monitor infrastructure dependencies and ensure all server, network, and security configurations align with project requirements.</p><p>Demonstrate strong understanding of VPN technologies, including Site-to-Site VPN, Client-to-Site VPN, SSL VPN connectivity. Coordinate VPN setup and connectivity between internal systems, cloud environments, third-party vendors, and external partners. Work with network and security teams to implement firewall policies, access control rules, NAT configurations, and secure communication channels. Ensure network connectivity between systems, applications, databases, and vendor environments is established and tested successfully. Coordinate security reviews and ensure all connectivity solutions comply with organizational security standards and policies.</p><p>Serve as the primary point of contact for vendors regarding technical, infrastructure, integration, network, and connectivity requirements. Coordinate daily with vendor project managers and technical teams to review project progress, discuss issues, and drive timely resolution of blockers. Assist vendors in resolving network connectivity issues, VPN configuration issues, server access requests, firewall-related issues, and system integration challenges. Coordinate implementation activities between vendors and internal IT teams throughout project initiation, execution, deployment, and project closure. Ensure vendor access requests, server access, VPN connectivity, and infrastructure requirements are processed and completed within project timelines. Review vendor technical documentation, architecture diagrams, integration specifications, and deployment plans. Validate vendor solutions to ensure compatibility with existing infrastructure, network, security, and enterprise architecture standards.</p><p>Participate in technical solution design discussions and contribute to application, infrastructure, and integration architecture decisions. Coordinate system integrations between internal applications, third-party platforms, cloud services, APIs, databases, and vendor solutions. Review and validate interface specifications, data mapping documents, API integrations, and technical design documents. Support application configuration, deployment, upgrades, enhancements, and Vendor production releases. Ensure all integration requirements are documented, tested, and successfully implemented.</p><p>Provide day-to-day technical coordination and support for project teams, vendors, developers, infrastructure teams, and business users. Monitor system performance, application availability, network connectivity, and project servers infrastructure health. Investigate and troubleshoot application, server, database, network, VPN, and integration-related incidents. Lead incident management, problem management, and root cause analysis activities. Coordinate with support teams and vendors to ensure timely resolution of production issues. Identify recurring issues and recommend corrective and preventive actions.</p><p>Maintain technical documentation, network diagrams, VPN configurations, server inventories, integration documents, and operational procedures. Prepare meeting minutes, issue logs, risk registers, project reports, and technical implementation documents. Ensure compliance with IT governance policies, cybersecurity standards, operational procedures, and regulatory requirements. Support audits, security reviews, and compliance assessments related to infrastructure and project activities.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>MINIMUM EDUCATION, QUALIFICATIONS SKILLS</strong></p><p>Education: Bachelor s degree in computer science, Information Technology, Software Engineering, Computer Engineering, or a related field.</p><p>Experience: 0 3 years of experience in Information Technology, Software Development, System Support, System Implementation, or a related field. Fresh graduates with relevant internships or project experience may be considered.</p><p>Special Skills &amp; Knowledge: Basic understanding of software development and system implementation concepts. Knowledge of databases, operating systems, and application support. Familiarity with SDLC concepts and testing methodologies. Strong analytical and problem-solving skills. Good communication and teamwork abilities. Ability to learn new technologies and adapt to changing environments.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: Data Analyst</p><p>Reports To: IT / Business Intelligence Manager</p><p>Job Details</p><p>Number of Vacancies: 1</p><p>Position Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>Job Purpose</p><p>The Data Analyst is responsible for collecting, processing, and analyzing data to support business decision-making. The role focuses on transforming raw data into meaningful insights, reports, and dashboards that help improve operational and strategic performance.</p><p>Key Responsibilities</p><ul><li>Collect, clean, and organize data from multiple sources.</li><li>Analyze datasets to identify trends, patterns, and insights.</li><li>Develop and maintain dashboards, reports, and performance indicators.</li><li>Support business teams with data-driven decision-making.</li><li>Prepare regular and ad-hoc reports for management.</li><li>Ensure data accuracy, consistency, and integrity.</li><li>Assist in designing data models and reporting structures.</li><li>Work with IT and business teams to understand reporting requirements.</li><li>Support data validation and troubleshooting of reporting issues.</li><li>Document data processes, methods, and reporting standards.</li></ul><p>Technical Skills</p><ul><li>Basic knowledge of data analysis tools such as Excel, Power BI, Tableau, or similar.</li><li>Understanding of SQL and database concepts (basic level).</li><li>Ability to work with large datasets and perform data cleaning.</li><li>Familiarity with reporting and visualization tools.</li><li>Basic understanding of statistics and data interpretation.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Attention to detail and accuracy.</li><li>Good communication and presentation skills.</li><li>Ability to work under supervision and meet deadlines.</li><li>Strong willingness to learn and develop technical skills.</li></ul><p>Working Conditions</p><p>Office-based work environment. May require coordination with multiple departments for reporting needs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p><p>Bachelor s Degree in Data Science, Information Technology, Computer Science, Information Systems, Statistics, Mathematics, or a related field.</p><p>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Application Note :</p><ul><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li><li>The closing date is 3rd August 2026.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Core Banking &amp; Payment Systems Specialist is responsible for the administration, support, enhancement, testing, deployment, and continuous improvement of the Bank's Core Banking System (ICBS) and payment systems. The role acts as the primary liaison between business users, IT teams, vendors, and external stakeholders to ensure that all business requirements, system enhancements, regulatory changes, and technical updates are successfully implemented without impacting business operations. The incumbent will manage the full lifecycle of system changes, including requirement analysis, testing, quality assurance, deployment, production support, and vendor coordination for Core Banking, ACH, RTGS, VAT, ERP, and related integrated banking applications.</p><p><strong>2. Duties and Responsibilities</strong></p><p><strong>Core Banking System (ICBS) Management</strong></p><ul><li>Administer, support, and maintain the ICBS Core Banking System.</li><li>Act as the primary point of contact between the Bank and the Core Banking vendor for all technical and functional matters.</li><li>Gather, analyze, and document business requirements for new features, enhancements, and regulatory changes.</li><li>Translate business requirements into functional specifications and coordinate implementation with the vendor.</li><li>Review and validate vendor deliverables to ensure compliance with business requirements.</li><li>Monitor system performance and ensure high availability of Core Banking services.</li><li>Identify opportunities to optimize banking processes through standard ICBS functionalities.</li><li>Evaluate customization requests and recommend the most effective solution.</li></ul><p><strong>Change Management &amp; System Enhancements</strong></p><ul><li>Manage all Core Banking system changes from requirement gathering through production deployment.</li><li>Coordinate the implementation of new functionalities, enhancements, fixes, and patches.</li><li>Ensure all requested changes are configured correctly and aligned with business requirements.</li><li>Conduct impact analysis for all proposed changes before implementation.</li><li>Ensure proper documentation of all system modifications and configurations.</li><li>Participate in Change Advisory Board (CAB) meetings and provide technical recommendations.</li></ul><p><strong>Testing &amp; Quality Assurance</strong></p><ul><li>Deploy patches, upgrades, and enhancements in the test environment.</li><li>Prepare and execute functional, integration, regression, and user acceptance testing.</li><li>Validate that all requested changes function as expected.</li><li>Verify that new changes do not negatively impact existing system functionality.</li><li>Identify, document, and coordinate resolution of defects with vendors and stakeholders.</li><li>Prepare testing reports and deployment readiness recommendations.</li></ul><p><strong>Production Deployment &amp; Support</strong></p><ul><li>Coordinate and execute production deployments in accordance with approved management procedures.</li><li>Ensure successful migration of approved changes from test to production environments.</li><li>Conduct post-deployment validation and system health checks.</li><li>Monitor production systems and resolve issues within agreed service levels.</li><li>Ensure minimal disruption to banking operations during deployments and upgrades.</li><li>Provide after-hours support during critical system implementations and upgrades when required.</li></ul><p><strong>Vendor &amp; Stakeholder Management</strong></p><ul><li>Manage relationships with system vendors and service providers.</li><li>Track vendor performance against agreed SLAs.</li><li>Coordinate issue resolution and enhancement requests with vendors.</li><li>Ensure timely closure of outstanding issues and defects.</li><li>Participate in project meetings and provide technical guidance.</li><li>Work closely with business departments to understand operational needs and provide suitable solutions.</li></ul><p><strong>System Integration &amp; Regulatory Compliance</strong></p><ul><li>Support integrations between Core Banking and other systems including<br>o Digital Banking Platform<br>o AML Systems<br>o CRM Systems<br>o ERP Systems<br>o Government Platforms<br>o Other third-party applications</li><li>Ensure compliance with Central Bank regulations and internal policies.</li><li>Support regulatory reporting and compliance-related system changes.</li><li>Assist in audits, inspections, and compliance reviews.</li></ul><p><strong>Documentation &amp; Reporting</strong></p><ul><li>Maintain system configuration and operational documentation.</li><li>Prepare reports on system performance, incidents, changes, and enhancements.</li><li>Develop and maintain operational procedures and user guides.</li><li>Ensure proper knowledge transfer and documentation for all implemented changes.</li></ul><p><strong>KEY INTERACTIONS</strong></p><ol><li>Internal All internal departments and branches As per operational activities</li><li>External Vendors, Service Providers, Clients As part of operational activities</li></ol><p><strong>Level of external interaction</strong> This position requires a medium level of external interaction</p><p><strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong></p><p><strong>Education:</strong> Bachelor s degree in information technology, Computer Science, Information Systems, Software Engineering, or a related field. Professional certifications in Core Banking Systems, Oracle, ITIL, or Project Management are preferred.</p><p><strong>Experience:</strong> Minimum 7 10 years of experience in banking technology. Minimum 5 years of hands-on experience supporting Core Banking Systems. Strong experience working with Core Banking platforms. Experience managing ACH, RTGS, ERP, and other banking payment systems. Experience working with banking vendors and third-party service providers.</p><p><strong>Special Skills &amp; Knowledge:</strong> Banking Operations and Payment Systems. ACH and RTGS Operations. ERP Systems Support. AML System Support SQL and Database Querying. System Integration and API Concepts. Change Management and Release Management. Software Testing and Quality Assurance. Incident and Problem Management. Regulatory and Compliance Requirements. Microsoft Office Applications.</p><p><strong>Business Understanding:</strong> This position requires a medium to high level of business understanding</p><p><strong>HEALTH, SAFETY AND ENVIRONMENT</strong></p><p>This position follows all the HSE procedures as set by the company</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in information technology, Computer Science, Information Systems, Software Engineering, or a related field.</li><li>Professional certifications in Core Banking Systems, Oracle, ITIL, or Project Management are preferred.</li><li>Minimum 7 10 years of experience in banking technology.</li><li>Minimum 5 years of hands-on experience supporting Core Banking Systems.</li><li>Strong experience working with Core Banking platforms.</li><li>Experience managing ACH, RTGS, ERP, and other banking payment systems.</li><li>Experience working with banking vendors and third-party service providers.</li><li>Banking Operations and Payment Systems.</li><li>ACH and RTGS Operations.</li><li>ERP Systems Support.</li><li>AML System Support</li><li>SQL and Database Querying.</li><li>System Integration and API Concepts.</li><li>Change Management and Release Management.</li><li>Software Testing and Quality Assurance.</li><li>Incident and Problem Management.</li><li>Regulatory and Compliance Requirements.</li><li>Microsoft Office Applications.</li><li>This position requires a medium to high level of business understanding</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>Must have Skills : Pre-sales support, Business Solutioning (Expert), Solution-oriented (Strong), Customer orientation (Expert), Value proposition creation</p><br><p>Job Description:</p><br><p>Years of Experience 12+ Years The Pre-Sales Consultant partners with sales, delivery, and solution teams to shape customer-centric solutions, respond to RFPs/RFIs, and support deal closures through strong technical, functional, and commercial alignment. Key Responsibilities: - Work closely with sales teams to understand customer requirements and define solution approaches. - Lead or support RFP/RFI responses, including solution design, effort estimation, and proposal documentation. - Develop solution architectures, demos, PoCs, and presentations aligned with customer needs. - Collaborate with delivery, architecture, and product teams to ensure feasibility and scalability of proposed solutions. - Support pricing, costing, and commercial models in coordination with finance and leadership. - Participate in client workshops, technical discussions, and solution presentations. - Maintain reusable assets such as proposal templates, case studies, and solution accelerators. - Stay current with industry trends, technologies, and competitive offerings.</p><br><p>Skills &amp; Experience: - Strong understanding of enterprise IT solutions, digital platforms, and system integration. - Experience in consulting, pre-sales, or solutioning roles within SI / ICT organizations. - Excellent communication, stakeholder management, and presentation skills. - Ability to translate business requirements into technical and functional solutions.</p><br><p>Qualifications - Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. - MBA is an added advantage Success Metrics (KPIs) - Number of RFP/RFI responses supported and submitted per quarter. - Bid win rate and contribution to revenue pipeline. - Quality and completeness of solution proposals (as measured by internal and client feedback). - Turnaround time for proposal and solution preparation. - Number of client workshops, demos, and PoCs supported. - Reuse and creation of proposal assets, accelerators, and case studies. - Collaboration effectiveness with sales and delivery teams.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Oman </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Service Desk &amp; User Support:</p> <p>Serve as the first point of contact (Level 1) for all IT incidents and service requests via phone, email, ticketing system, or walk-in.</p> <p>Log, categorize, prioritize, and track all incidents and service requests in the ITSM tool in accordance with IT service management procedures to support reporting and trend analysis.</p> <p>Perform initial diagnosis and troubleshooting of hardware, software, operating system, and connectivity issues.</p> <p>Ensure timely resolution or escalation of tickets in line with defined SLA targets.</p> <p>Maintain detailed records of incidents, causes, and resolutions.</p> <p>Escalate unresolved or complex incidents to Level 2/Level 3 support teams with thorough documentation.</p> <p>Ensure end-users are kept informed of incident status and resolution timelines in line with SLA commitments.</p> <p>Provide remote and on-site desktop support for end-user devices including PCs, laptops, printers, and peripherals.</p> <p>Network Support (Level 1):</p> <p>Provide first-line troubleshooting for LAN/WAN connectivity issues, VPN access, Wi-Fi, and network-dependent applications.</p> <p>Assist in monitoring network performance using approved monitoring tools and report anomalies to the network team.</p> <p>Support configuration of basic network equipment (switches, access points) under supervision of senior network engineers.</p> <p> Verify network port assignments, IP address configurations (DHCP/static), and DNS resolution for end-user issues.</p> <p> </p> <p> </p> <p>Cybersecurity Support (Level 1):</p> <p>Act as the first responder for reported cybersecurity incidents including phishing attempts, malware alerts, and suspicious account activity.</p> <p>Triage and document security incidents and escalate promptly to the Cybersecurity team via the Incident Response Plan.</p> <p> Assist in enforcing endpoint security policies including antivirus updates, patch compliance, and device encryption.</p> <p> Support user access management activities including account creation, password resets, and access provisioning/deprovisioning in Active Directory.</p> <p> Promote cybersecurity awareness among end users and report policy violations through proper channels.</p> <p> Conduct basic vulnerability checks and ensure endpoints are compliant with the organization s security baseline.</p> <p> </p> <p> </p> <p>Infrastructure Support (Level 1):</p> <p>Provide operational support for servers, storage systems, virtual machines, and on-premises/cloud-based applications.</p> <p>Monitor system health dashboards and alert the infrastructure team upon detection of failures or performance degradation.</p> <p>Assist in routine Technology infrastructure tasks including data backup verification, asset management, and hardware deployment.</p> <p>Support Technology asset lifecycle activities: procurement coordination, tagging, inventory tracking, and disposal per asset management policy.</p> <p>Assist in the execution of approved change requests under the Change Management process.</p> <p> </p> <p>Technology GRC Compliance:</p> <p>Comply with all Technology Governance, Risk, and Compliance (GRC) policies, standards, and procedures applicable to the Service Desk function.</p> <p>Maintain accurate and audit-ready records of all tickets, actions taken, and resolutions within the ITSM system.</p> <p>Maintain accurate and up to date documentation, including Incident records, Resolution notes, Standard Operating Procedures (SOPs)</p> <p>Adhere to ITIL-aligned processes for Incident Management, Problem Management, Change Management, and Service Request Management.</p> <p>Support internal and external Technology audits by providing required documentation, evidence, and access logs.</p> <p>Ensure all activities comply with applicable Omani cybersecurity and data protection regulations, including requirements from the Cyber Defense Center (CDC) and any sector-specific directives.</p> <p>Participate in Technology risk assessments, business continuity exercises, and disaster recovery drills as required.</p> <p>Report any identified technology risks, control gaps, or policy non-compliance to the Technology GRC function in a timely manner.</p> <p>Support IT asset tracking and maintain accurate configuration information (CMDB, if applicable).</p> <p>Assist with asset lifecycle activities, including Deployment and replacement, Basic maintenance, Asset disposal and retirement.</p> <p>Ensure asset data accuracy for audit and compliance purposes</p> <p>Contribute to the continuous improvement of Service Desk processes and overall user experience</p> <p>Identify recurring issues and recommend process or system enhancements.</p> <p> </p> <p>Continuous Improvement:</p> <p>Ensure a working culture of continuous improvement through a process of quality assurance among the Port Control Officers.</p> <p>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Requirements</p> <p>Minimum Qualification:</p> <p>Bachelor s degree in information technology, Computer Science, Computer Engineering, or a related field Professional certification or training in Cybersecurity is highly preferred.</p> <p> </p> <p> </p> <p>Minimum Experience &amp; Knowledge &amp; Skills:</p> <p>Minimum 2 years of hands-on experience in a Technology Support / Helpdesk / Service Desk role.</p> <p>Demonstrated experience troubleshooting Windows operating systems, Microsoft 365, and enterprise applications.</p> <p>Exposure to networking fundamentals, cybersecurity practices, and Technology infrastructure environments.</p> <p>Experience working within ITSM platforms (e.g., ServiceNow, Remedy, Jira Service Management, or equivalent).</p> <p>Experience in a port, logistics, oil &amp; gas, or critical infrastructure environment is advantageous.</p> <p> </p> <p> </p> <p>Certifications (Required / Preferred):</p> <p>CompTIA A+ (Required or equivalent demonstrated competency)</p> <p>ITIL Foundation v4 (Required)</p> <p>CompTIA Network+ (Preferred)</p> <p>CompTIA Security+ (Preferred)</p> <p>Microsoft Certified: Modern Desktop Administrator Associate (Preferred)</p> <p>ISO/IEC 27001 Foundation (Preferred)</p> <p> </p> <p> </p> <p><br></p> <p> </p></div></section>

<p><h4>Description</h4> <p>Müller's Solutions is seeking a senior BMC Helix IT asset management & discovery consultant to join our expert team. In this role, you will lead the implementation, configuration, and optimization of BMC Helix IT asset management and discovery solutions for our clients. You will work closely with stakeholders to understand their asset management needs and deliver tailored solutions that enhance IT operations, asset visibility, and lifecycle management.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead the end-to-end implementation of BMC Helix IT asset management and discovery modules.</li> <li>Configure and customize the BMC Helix platform to align with client requirements and industry best practices.</li> <li>Conduct assessments and workshops to gather business and technical requirements.</li> <li>Develop integration strategies to connect BMC Helix with other ITSM and enterprise systems.</li> <li>Provide expert guidance on IT asset lifecycle management, discovery processes, and data accuracy.</li> <li>Troubleshoot, resolve issues, and optimize performance of the BMC Helix solutions.</li> <li>Deliver training sessions and documentation to enable client teams to effectively use the platform.</li> <li>Stay current with BMC Helix product updates and IT asset management trends to continuously improve client solutions.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related fields.</li> <li>Minimum 5 years' experience in IT asset management and discovery implementation with hands-on expertise in BMC Helix IT asset management and discovery modules, including asset discovery, CMDB integration, application dependency mapping, and infrastructure/network discovery.</li> <li>Ability to independently build, deploy, and configure containers on-premises (Docker, Kubernetes, OpenShift, Podman) and set up discovery infrastructure, scanners, probes, and collectors.</li> <li>Strong knowledge of IT asset management best practices, ITIL frameworks, and integrating BMC Helix with ITSM and enterprise systems.</li> <li>Proficient in Linux/Unix (especially Red Hat Enterprise Linux 6/7), network discovery protocols (SNMP, SSH, WMI, PowerShell, APIs), and identifying software versions, dependencies, and asset relationships.</li> <li>Experience with software license compliance, software asset management, legacy infrastructure troubleshooting, and customer engagement during PoC and implementation phases preferred.</li> <li>BMC Helix certifications and GCC/MENA experience are desirable.</li> <li>Must be able to work onsite in Oman.</li> <li>Excellent problem-solving, communication, and stakeholder management skills with ability to lead cross-team projects.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p><strong>Job Purpose</strong></p><p>The CCB Functional Support role is responsible for providing functional and operational support for the CCB system, ensuring smooth day-to-day system operations, assisting users, and supporting business processes through effective system usage and coordination with technical teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide functional support for CCB system users and ensure smooth system operation.</li><li>Handle user inquiries, incidents, and service requests related to the system.</li><li>Assist in troubleshooting and resolving functional and basic system issues.</li><li>Support users in system navigation, data entry, and transaction processing.</li><li>Monitor system usage and report issues or irregularities to relevant teams.</li><li>Coordinate with technical teams for escalation and resolution of complex issues.</li><li>Support system testing, upgrades, enhancements, and implementation activities.</li><li>Maintain user manuals, documentation, and support procedures.</li><li>Ensure data accuracy and proper system usage across departments.</li><li>Assist in training new users and supporting onboarding activities.</li></ul><p><strong>Working Conditions</strong></p><p>Office-based work environment. Coordination with multiple departments and occasional extended support during system issues.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.</p><p><strong>Experience</strong></p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><p><strong>Technical Skills</strong></p><ul><li>Basic understanding of enterprise systems (CCB system knowledge is an advantage).</li><li>Familiarity with system support and troubleshooting concepts.</li><li>Basic knowledge of Microsoft Office applications.</li><li>Ability to learn and adapt to new systems quickly.</li><li>Understanding of data entry and system workflows.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong communication and interpersonal skills.</li><li>Good problem-solving abilities.</li><li>Attention to detail and accuracy.</li><li>Ability to work under supervision and follow procedures.</li><li>Teamwork and customer service mindset.</li></ul><p><strong>Application Note</strong> :</p><ul><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li><li>The closing date is 3rd August 2026.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Purpose: The Database Administrator is responsible for managing, maintaining, and securing organizational databases to ensure high availability, performance, integrity, and security of data used across business systems.</p><p>Key Responsibilities:</p><ul><li>Install, configure, and maintain database systems and environments.</li><li>Monitor database performance, availability, and security.</li><li>Perform database backup, recovery, and disaster recovery operations.</li><li>Ensure data integrity, consistency, and reliability across systems.</li><li>Optimize database performance through tuning and troubleshooting.</li><li>Manage user access, roles, and permissions.</li><li>Support database design, development, and implementation activities.</li><li>Identify and resolve database issues and system failures.</li><li>Implement database security policies and best practices.</li><li>Maintain documentation of database configurations, procedures, and standards.</li><li>Support data migration, upgrades, and system integration projects.</li></ul><p>Working Conditions: Office-based work environment. May require occasional support during system maintenance, upgrades, or critical incidents.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: Bachelor s Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.</p><p>Experience: Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Technical Skills: Basic knowledge of database systems such as Oracle, SQL Server, MySQL, or PostgreSQL. Understanding of SQL and database concepts. Familiarity with backup, recovery, and data security principles. Basic understanding of system administration and servers. Knowledge of performance tuning concepts (advantage). Proficiency in Microsoft Office applications.</p><p>Soft Skills: Strong analytical and problem-solving skills. High attention to detail and accuracy. Good communication and teamwork abilities. Ability to work under supervision and follow procedures. Strong willingness to learn and develop technical skills.</p><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect s portfolio.</p><p>The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements.</p><p>The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><b>Main Tasks and Responsibilities</b><p>Solution Architecture &amp; Design</p><p>Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS.</p><p>Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies.</p><p>Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery.</p><p>Architecture Governance &amp; Standards</p><p>Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications.</p><p>Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles.</p><p>Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews.</p><p>Delivery Standards &amp; CI/CD</p><p>Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management.</p><p>Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors.</p><p>Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency.</p><p>Deployment &amp; Release Strategy</p><p>Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management.</p><p>Define release governance deployment runbooks, rollback/back-out plans, and post-deployment verification and oversee controlled releases of significant changes.</p><p>Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance.</p><p>EDRMS / ECM Platform Architecture</p><p>Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform.</p><p>Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality.</p><p>Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build.</p><p>Integration Architecture</p><p>Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors.</p><p>Define standards for authentication, error handling, monitoring, and data quality across integrations.</p><p>Technical Leadership, Support Oversight &amp; Vendor Management</p><p>Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed without owning first-line incident resolution.</p><p>Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities.</p><p>Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability.</p><p>Perform other related duties as assigned.</p><b>Key interactions</b><p>Internal: IDS &amp; CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams.</p><p>External: Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants.</p><br><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Education Requirements</b><br>Required: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.<br>Preferred: Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.<br><b>Language</b><br>Excellent knowledge of written, read, and spoken English (required)<br><b>Background and experience</b><br><b>Competencies and skills</b><br>6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization.<br>Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture.<br>Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred.<br>Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent).<br>Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems.<br>Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes.<br>Experience working with vendors and managing technical delivery quality and compliance.<br><b>Technical Competencies:</b><br>Strong analytical and problem-solving skills.<br>Excellent communication skills, able to translate technical concepts for business stakeholders.<br>Ability to act as a technical authority and influence design decisions across teams and vendors.<br>Attention to detail and a quality-driven mindset.<br>Self-motivated with the ability to manage multiple initiatives concurrently.<br>Collaborative approach to working with cross-functional and vendor teams.<br>Cultural sensitivity in a multinational environment.<br><b>Technical Competencies:</b><br>Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams).<br>Architecture governance and Architecture Decision Records (ADRs).<br>CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions).<br>Automated testing and security scanning (SAST/DAST/dependency scanning).<br>Deployment architecture, environment strategy, and release governance.<br>EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar).<br>Document management workflows, metadata models, taxonomy, and records compliance.<br>Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems.<br>IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.</p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Purpose</p><p>The CMMS Engineer is responsible for managing, developing, and optimizing the Computerized Maintenance Management System (CMMS) to support effective maintenance planning, asset management, work order control, and equipment reliability across the organization.</p><p>Key Responsibilities</p><ul><li>Administer and maintain the CMMS platform to ensure accurate and efficient maintenance operations.</li><li>Create, update, and manage equipment master data, asset registers, and maintenance plans.</li><li>Generate and manage work orders, preventive maintenance schedules, and maintenance notifications.</li><li>Monitor maintenance activities and ensure timely completion of work orders.</li><li>Analyze maintenance data to identify trends, failures, and improvement opportunities.</li><li>Develop KPIs, dashboards, and performance reports related to maintenance activities.</li><li>Support maintenance planning and scheduling with operations and maintenance teams.</li><li>Ensure data accuracy, integrity, and consistency within the CMMS system.</li><li>Assist in system upgrades, configuration, testing, and implementation of improvements.</li><li>Provide training and technical support to CMMS users.</li><li>Coordinate with engineering, procurement, and maintenance teams for effective asset management.</li><li>Ensure compliance with company maintenance standards and asset management best practices.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><p>Bachelor s Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Computer Engineering, Information Technology, or related field.</p><p><strong>Experience</strong></p><p>Practical Experience: 0 (No prior work experience required)</p><p>Internship or academic exposure in maintenance systems or asset management is an advantage.</p><p><strong>Technical Skills</strong></p><ul><li>Basic knowledge of CMMS/EAM systems and maintenance workflows.</li><li>Understanding of preventive and corrective maintenance concepts.</li><li>Familiarity with data analysis and reporting tools.</li><li>Basic knowledge of asset management principles.</li><li>Awareness of industrial maintenance operations and equipment lifecycle.</li><li>Proficiency in Microsoft Excel and reporting tools.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong willingness to learn and develop technical skills.</li><li>Good analytical and problem-solving abilities.</li><li>Strong attention to detail and data accuracy.</li><li>Good communication and teamwork skills.</li><li>Ability to manage tasks under supervision and meet deadlines.</li></ul><p><strong>Working Conditions</strong></p><p>Office-based with occasional site visits. May require support during maintenance shutdowns or system updates.</p><p><strong>Application Note</strong> :</p><ul><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li><li>The closing date is 3rd August 2026.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose: Completion of tasks related to the design and maintenance of software, systems, and applications in the stock exchange, and provides the necessary support to address deviations and any technical problems that may face operational processes and find the appropriate solutions for them, in coordination with the relevant organizational units. Key Responsibilities / Accountabilities: Implementations of the approved operating plan for the department, to ensure its continuous compliance with key performance indicators, and takes the necessary steps to address deviations wherever they are found to achieve those goals, in accordance with the laws, regulations, and systems in force and the instructions of the regulatory authorities, and the policies and procedures approved by the stock exchange. Develops the operations related to evaluating the uses and needs of the software, systems, and applications in the stock exchange, and oversees their development, and provides recommendations for making improvements to them. Develops the relevant organizational units in the evaluation, development, and updating of the software, applications, and systems in use, and raises all recommendations and shares all necessary data and information in a way that ensures the achievement of the set goals and in accordance with the operating plan. Coordinates the operations with the relevant organizational units with regard to database management and the operations and timing of backup storage for software, applications, and systems. Develops the implementation of the policies and procedures approved by the stock exchange in the continuity of operation of the software, applications, and systems in use during emergency and crisis periods. Oversees the periodic and emergency maintenance operations on the software, applications, and systems in use by finding solutions to all the problems and difficulties that it faces, correcting all the deviations resulting from it, and recommending future solutions to avoid it. Develops the programming design studies before the design process, supervises the experience of the programs and tests them, and records and documents the procedures for the operation of the programs and systems used. Committed to implementing all the tasks assigned to him related to the governance and information technology framework. Reporting of risks and events that occur in the circle to the circle of risks. Perform any other work that is determined by the director of the circle. Perform the tasks of one of the employees in the department or circle in the event of absence for any reason.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor Degree in Programming or any other related fields with +4 years' experience.</li><li>Solid understanding of Applications principles, practices, and technologies</li><li>Minimum 4 years experience in (C# , Oracle PL/SQL , Web Development , Mobile Developer).</li><li>Experience in managing teams and implementing Systems programs such as Linux, Oracle.</li><li>Detailed oriented and highly organized.</li><li>Excellent verbal and written communication skills in Arabic &amp; English.</li><li>Time Management.</li><li>Ability to work under pressure.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span><span>Service Desk &amp; User Support:</span></span></span></b><br></span><ul><li><span><span><span>Serve as the first point of contact (Level 1) for all IT incidents and service requests via phone, email, ticketing system, or walk-in.</span></span></span></li><li><span><span><span>Log, categorize, prioritize, and track all incidents and service requests in the ITSM tool in accordance with IT service management procedures to support reporting and trend analysis.</span></span></span></li><li><span><span><span><span>Perform initial diagnosis and troubleshooting of hardware, software, operating system, and connectivity issues.</span></span></span></span></li><li><span><span><span>Ensure timely resolution or escalation of tickets in line with defined SLA targets.</span></span></span></li><li><span><span><span>Maintain detailed records of incidents, root causes, and resolutions.</span></span></span></li><li><span><span><span>Escalate unresolved or complex incidents to Level 2/Level 3 support teams with thorough documentation.</span></span></span></li><li><span><span><span>Ensure end-users are kept informed of incident status and resolution timelines in line with SLA commitments.</span></span></span></li><li><span><span><span>Provide remote and on-site desktop support for end-user devices including PCs, laptops, printers, and peripherals.</span></span></span></li></ul><b><span><span><span>Network Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Provide first-line troubleshooting for LAN/WAN connectivity issues, VPN access, Wi-Fi, and network-dependent applications.</span></span></span></li><li><span><span><span>Assist in monitoring network performance using approved monitoring tools and report anomalies to the network team.</span></span></span></li><li><span><span><span>Support configuration of basic network equipment (switches, access points) under supervision of senior network engineers.</span></span></span></li><li><span><span><span>Verify network port assignments, IP address configurations (DHCP/static), and DNS resolution for end-user issues.</span></span></span></li></ul><b><span><span><span>Cybersecurity Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Act as the first responder for reported cybersecurity incidents including phishing attempts, malware alerts, and suspicious account activity.</span></span></span></li><li><span><span><span>Triage and document security incidents and escalate promptly to the Cybersecurity team via the Incident Response Plan.</span></span></span></li><li><span><span><span>Assist in enforcing endpoint security policies including antivirus updates, patch compliance, and device encryption.</span></span></span></li><li><span><span><span>Support user access management activities including account creation, password resets, and access provisioning/deprovisioning in Active Directory.</span></span></span></li><li><span><span><span>Promote cybersecurity awareness among end users and report policy violations through proper channels.</span></span></span></li><li><span><span><span>Conduct basic vulnerability checks and ensure endpoints are compliant with the organization’s security baseline.</span></span></span></li></ul><b><span><span><span>Infrastructure Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Provide operational support for servers, storage systems, virtual machines, and on-premises/cloud-based applications.</span></span></span></li><li><span><span><span>Monitor system health dashboards and alert the infrastructure team upon detection of failures or performance degradation.</span></span></span></li><li><span><span><span>Assist in routine Technology infrastructure tasks including data backup verification, asset management, and hardware deployment.</span></span></span></li><li><span><span><span>Support Technology asset lifecycle activities: procurement coordination, tagging, inventory tracking, and disposal per asset management policy.</span></span></span></li><li><span><span><span>Assist in the execution of approved change requests under the Change Management process.</span></span></span></li></ul><b><span><span><span>Technology GRC Compliance:</span></span></span></b><br><ul><li><span><span><span>Comply with all Technology Governance, Risk, and Compliance (GRC) policies, standards, and procedures applicable to the Service Desk function.</span></span></span></li><li><span><span><span>Maintain accurate and audit-ready records of all tickets, actions taken, and resolutions within the ITSM system.</span></span></span></li><li><span><span><span>Maintain accurate and up to date documentation, including Incident records, Resolution notes, Standard Operating Procedures (SOPs)</span></span></span></li><li><span><span><span>Adhere to ITIL-aligned processes for Incident Management, Problem Management, Change Management, and Service Request Management.</span></span></span></li><li><span><span><span>Support internal and external Technology audits by providing required documentation, evidence, and access logs.</span></span></span></li><li><span><span><span>Ensure all activities comply with applicable Omani cybersecurity and data protection regulations, including requirements from the Cyber Defense Center (CDC) and any sector-specific directives.</span></span></span></li><li><span><span><span>Participate in Technology risk assessments, business continuity exercises, and disaster recovery drills as required.</span></span></span></li><li><span><span><span>Report any identified Technology risks, control gaps, or policy non-compliance to the Technology GRC function in a timely manner.</span></span></span></li><li><span><span><span>Support IT asset tracking and maintain accurate configuration information (CMDB, if applicable).</span></span></span></li><li><span><span><span>Assist with asset lifecycle activities, including Deployment and replacement, Basic maintenance, Asset disposal and retirement.</span></span></span></li><li><span><span><span>Ensure asset data accuracy for audit and compliance purposes</span></span></span></li><li><span><span><span>Contribute to the continuous improvement of Service Desk processes and overall user experience</span></span></span></li><li><span><span><span>Identify recurring issues and recommend process or system enhancements.</span></span></span></li></ul><b><span><span><span>Continuous Improvement:</span></span></span></b><br><ul><li><span><span><span><span>Ensure a working culture of continuous </span></span></span><span><span>improvement through a process of quality assurance among the Port Control Officers.</span></span></span></li><li><span><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</span></span></span></li></ul><br><span>Requirements<span><b><span><span><span>Minimum Qualification:</span></span></span></b></span><br></span><ul><li><span><span><span><span><span><span><span><span>Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related field Professional certification or trainings in Cybersecurity is highly preferred.</span></span></span></span></span></span></span><br></span></li></ul><b><span><span><span>Minimum Experience &amp; Knowledge &amp; Skills:</span></span></span></b><br><ul><li><span><span><span><span><span>Minimum 2 years of hands-on experience in a Technology Support / Helpdesk / Service Desk role.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrated experience troubleshooting Windows operating systems, Microsoft 365, and enterprise applications.</span></span></span></span></span></li><li><span><span><span><span><span>Exposure to networking fundamentals, cybersecurity practices, and Technology infrastructure environments.</span></span></span></span></span></li><li><span><span><span><span><span>Experience working within ITSM platforms (e.g., ServiceNow, Remedy, Jira Service Management, or equivalent).</span></span></span></span></span></li><li><span><span><span><span><span>Experience in a port, logistics, oil &amp; gas, or critical infrastructure environment is advantageous.</span></span></span></span></span></li></ul><b><span><span><span>Certifications (Required / Preferred):</span></span></span></b><br><ul><li><span><span><span><span><span>CompTIA A+ (Required — or equivalent demonstrated competency)</span></span></span></span></span></li><li><span><span><span><span><span>ITIL Foundation v4 (Required)</span></span></span></span></span></li><li><span><span><span><span><span>CompTIA Network+ (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>CompTIA Security+ (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>Microsoft Certified: Modern Desktop Administrator Associate (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>ISO/IEC 27001 Foundation (Preferred)</span></span></span></span></span></li></ul><b><span><span><span>Technical Skills:</span></span></span></b><br><ul><li><span><span><span><span><span>Strong troubleshooting skills for hardware, software, network, and OS issues.</span></span></span></span></span></li><li><span><span><span><span><span>Proficiency in Active Directory user and group management.</span></span></span></span></span></li><li><span><span><span><span><span>Working knowledge of TCP/IP, DNS, DHCP, VPN, and LAN/WAN principles.</span></span></span></span></span></li><li><span><span><span><span><span>Familiarity with cybersecurity concepts: endpoint security, phishing, access control, and incident response.</span></span></span></span></span></li></ul> </div>