Job Description
Roles & Responsibilities
The Senior Core Banking & Payment Systems Specialist is responsible for the administration, support, enhancement, testing, deployment, and continuous improvement of the Bank's Core Banking System (ICBS) and payment systems. The role acts as the primary liaison between business users, IT teams, vendors, and external stakeholders to ensure that all business requirements, system enhancements, regulatory changes, and technical updates are successfully implemented without impacting business operations. The incumbent will manage the full lifecycle of system changes, including requirement analysis, testing, quality assurance, deployment, production support, and vendor coordination for Core Banking, ACH, RTGS, VAT, ERP, and related integrated banking applications.
2. Duties and Responsibilities
Core Banking System (ICBS) Management
- Administer, support, and maintain the ICBS Core Banking System.
- Act as the primary point of contact between the Bank and the Core Banking vendor for all technical and functional matters.
- Gather, analyze, and document business requirements for new features, enhancements, and regulatory changes.
- Translate business requirements into functional specifications and coordinate implementation with the vendor.
- Review and validate vendor deliverables to ensure compliance with business requirements.
- Monitor system performance and ensure high availability of Core Banking services.
- Identify opportunities to optimize banking processes through standard ICBS functionalities.
- Evaluate customization requests and recommend the most effective solution.
Change Management & System Enhancements
- Manage all Core Banking system changes from requirement gathering through production deployment.
- Coordinate the implementation of new functionalities, enhancements, fixes, and patches.
- Ensure all requested changes are configured correctly and aligned with business requirements.
- Conduct impact analysis for all proposed changes before implementation.
- Ensure proper documentation of all system modifications and configurations.
- Participate in Change Advisory Board (CAB) meetings and provide technical recommendations.
Testing & Quality Assurance
- Deploy patches, upgrades, and enhancements in the test environment.
- Prepare and execute functional, integration, regression, and user acceptance testing.
- Validate that all requested changes function as expected.
- Verify that new changes do not negatively impact existing system functionality.
- Identify, document, and coordinate resolution of defects with vendors and stakeholders.
- Prepare testing reports and deployment readiness recommendations.
Production Deployment & Support
- Coordinate and execute production deployments in accordance with approved management procedures.
- Ensure successful migration of approved changes from test to production environments.
- Conduct post-deployment validation and system health checks.
- Monitor production systems and resolve issues within agreed service levels.
- Ensure minimal disruption to banking operations during deployments and upgrades.
- Provide after-hours support during critical system implementations and upgrades when required.
Vendor & Stakeholder Management
- Manage relationships with system vendors and service providers.
- Track vendor performance against agreed SLAs.
- Coordinate issue resolution and enhancement requests with vendors.
- Ensure timely closure of outstanding issues and defects.
- Participate in project meetings and provide technical guidance.
- Work closely with business departments to understand operational needs and provide suitable solutions.
System Integration & Regulatory Compliance
- Support integrations between Core Banking and other systems including
o Digital Banking Platform
o AML Systems
o CRM Systems
o ERP Systems
o Government Platforms
o Other third-party applications - Ensure compliance with Central Bank regulations and internal policies.
- Support regulatory reporting and compliance-related system changes.
- Assist in audits, inspections, and compliance reviews.
Documentation & Reporting
- Maintain system configuration and operational documentation.
- Prepare reports on system performance, incidents, changes, and enhancements.
- Develop and maintain operational procedures and user guides.
- Ensure proper knowledge transfer and documentation for all implemented changes.
KEY INTERACTIONS
- Internal All internal departments and branches As per operational activities
- External Vendors, Service Providers, Clients As part of operational activities
Level of external interaction This position requires a medium level of external interaction
MINIMUM EDUCATION, QUALIFICATIONS & SKILLS
Education: Bachelor s degree in information technology, Computer Science, Information Systems, Software Engineering, or a related field. Professional certifications in Core Banking Systems, Oracle, ITIL, or Project Management are preferred.
Experience: Minimum 7 10 years of experience in banking technology. Minimum 5 years of hands-on experience supporting Core Banking Systems. Strong experience working with Core Banking platforms. Experience managing ACH, RTGS, ERP, and other banking payment systems. Experience working with banking vendors and third-party service providers.
Special Skills & Knowledge: Banking Operations and Payment Systems. ACH and RTGS Operations. ERP Systems Support. AML System Support SQL and Database Querying. System Integration and API Concepts. Change Management and Release Management. Software Testing and Quality Assurance. Incident and Problem Management. Regulatory and Compliance Requirements. Microsoft Office Applications.
Business Understanding: This position requires a medium to high level of business understanding
HEALTH, SAFETY AND ENVIRONMENT
This position follows all the HSE procedures as set by the company