وظائف مدير العمليات في سلطنة عمان

<p><h4>Overview of the role</h4> <p>To lead and manage service operations for consumer electronics and air conditioning products by ensuring timely service delivery, high quality standards, effective team performance, and compliance with company processes related to service, spare parts, stock, finance, reporting, and the achievement of revenue and collection targets as assigned from time to time.</p> <h4>What you will do</h4> <p><strong>Description of accountability:</strong></p> <h4>Service operations</h4> <ul> <li>Achievement of revenue and collection target related to assigned portfolio and profit centre.</li> <li>Ensure timely allocation and effective distribution of service calls among team members to maximize productivity and meet service level agreements (SLAs).</li> <li>Coordinate closely with customers, technicians, resellers, dealers, and internal teams to attend and resolve complaints within the prescribed turnaround time.</li> <li>Monitor job progress and proactively update customers and relevant stakeholders on status and expected closure.</li> <li>Ensure proper job closure and timely billing in SAP immediately upon completion of service calls.</li> <li>Maintain clear and professional communication through SAP, emails, and internal coordination.</li> </ul> <h4>Quality & performance management</h4> <ul> <li>Ensure all service jobs are completed with the highest quality standards, aiming for zero repeat complaints.</li> <li>Identify, raise and discuss epidemic or recurring failures with principles and line managers and support root cause analysis.</li> <li>Monitor individual technician performance and motivate team members to improve efficiency, skill levels, and accountability.</li> <li>Guide team members to take on higher responsibilities through coaching, mentoring, and on-the-job support.</li> <li>Recommend and coordinate technical and soft-skill training programs based on performance gaps.</li> <li>Obtain periodic feedback from customers and end users regarding work carried out and ensure corrective actions are implemented where required.</li> </ul> <h4>Spare parts management</h4> <ul> <li>Raise spare parts requests promptly and ensure timely issuance to technicians to avoid service delays.</li> <li>Track pending parts and regularly review status with the parts team for follow-up and availability.</li> <li>Ensure defective parts are returned to the store within three days of repair completion.</li> <li>Maintain weekly review of pending and returned parts with the team.</li> <li>Escalate spare parts pending beyond seven days to superiors for intervention.</li> </ul> <h4>Reporting & documentation</h4> <ul> <li>Review all pending service calls on a regular basis and take corrective action where required.</li> <li>Prepare and submit weekly service and performance reports to the line manager.</li> <li>Conduct weekly performance discussions with team members, share feedback and provide support to improve individual and overall team performance.</li> <li>Ensure accuracy and completeness of job cards, claim data, call reports and supporting documentation.</li> </ul> <h4>Technical report (TR) & warranty management</h4> <ul> <li>Ensure timely submission of TR-recommended job cards within seven days from job completion.</li> <li>Forward documents for scrap processing on a monthly basis.</li> <li>Regularly clear open orders, STOs and pending warranty-related transactions in SAP.</li> <li>Coordinate closely with warranty claims and technical teams to avoid delays or rejections.</li> </ul> <h4>Stock management</h4> <ul> <li>Conduct periodic stock counts to ensure accuracy and system alignment.</li> <li>Ensure proper stock upkeep, segregation and control in line with company policies.</li> <li>Identify and process slow-moving, second sale and scrap stock for timely clearance.</li> <li>Maintain accurate stock records in SAP and address discrepancies immediately.</li> </ul> <h4>Finance & commercial coordination</h4> <ul> <li>Ensure credit approvals are obtained for all non-cash jobs prior to service execution.</li> <li>Ensure timely preparation and submission of service estimates.</li> <li>Follow up on payments and collections from out-of-warranty customers.</li> <li>Escalate overdue payments to management.</li> <li>Coordinate with finance team using SAP reports and email communication to ensure financial compliance.</li> <li>Ensure timely preparation of debit notes for principal claims and follow up with principals for settlement.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong service operations and team management skills.</li> <li>Customer-focused approach with quality orientation.</li> <li>Good working knowledge of SAP and service management systems.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Diploma or bachelor’s degree in electronics, electrical or related field.</li> <li>7 to 10 years of experience in after-sales service operations.</li> <li>Minimum 2 to 3 years in a supervisory or team leadership role.</li> <li>Experience in consumer electronics and/or air conditioning service operations.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<p>Position Information Summary The After Sales Manager is responsible for leading and managing all after-sales operations for trucks and buses, ensuring high levels of customer satisfaction, service quality, and profitability. The role oversees workshop operations, spare parts availability, warranty administration, service contracts, and customer support while ensuring compliance with manufacturer standards and company policies.</p><p>Reporting To: Chief Executive Officer</p><p>Key Responsibilities</p><ul><li>Manage the overall after-sales business, including workshop, spare parts, warranty, and field service operations.</li><li>Develop and implement strategies to improve customer satisfaction, retention, and service revenue.</li><li>Ensure efficient workshop operations, including job planning, productivity, quality control, and timely vehicle delivery.</li><li>Monitor and improve key performance indicators (KPIs) such as workshop efficiency, technician productivity, first-time fix rate, and customer satisfaction.</li><li>Oversee spare parts inventory management to ensure optimum stock levels and parts availability.</li><li>Manage warranty claims, ensuring accurate documentation and timely submission in line with manufacturer requirements.</li><li>Build and maintain strong relationships with fleet customers and key accounts through regular visits and proactive support.</li><li>Lead, coach, and develop service advisors, workshop supervisors, technicians, and parts personnel.</li><li>Ensure compliance with health, safety, environmental, and quality standards.</li><li>Prepare annual budgets, monitor expenses, and achieve departmental profitability targets.</li><li>Analyze service performance reports and implement continuous improvement initiatives.</li><li>Coordinate with sales, technical support, and manufacturers on product issues, recalls, and service campaigns.</li><li>Ensure all service processes comply with manufacturer guidelines and company policies.</li><li>Handle customer complaints professionally and ensure timely resolution.</li><li>Identify opportunities to increase after-sales revenue through maintenance contracts, value-added services, and customer loyalty programs.</li></ul><p>Qualifications</p><ul><li>Bachelor s degree in mechanical engineering, Automotive Engineering with Business Administration, or a related field.</li><li>Professional certifications in automotive or commercial vehicle service management are an advantage.</li></ul><p>Experience</p><ul><li>Minimum 10 years of experience in commercial vehicle after-sales operations, including preparing budgets and P&amp;L management</li><li>Minimum 5 years in a managerial role within a truck and bus dealership or commercial vehicle manufacturer.</li><li>Experience in establishing and managing workshop operations, spare parts, warranty, and customer service.</li><li>Experience in Dealer and Service Partner Management</li></ul><p>Required Skills</p><ul><li>Strong leadership and team management skills.</li><li>Excellent knowledge of truck and bus maintenance, diagnostics, and repair processes.</li><li>Understanding of dealer management systems (DMS), ERP systems, and workshop management software.</li><li>Strong financial and budget management skills.</li><li>Excellent customer relationship and conflict resolution abilities.</li><li>Analytical and problem-solving skills.</li><li>Effective communication and negotiation skills.</li><li>Ability to work under pressure and achieve performance targets.</li><li>Proficiency in Microsoft Office applications.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Customer Satisfaction Index (CSI)</li><li>Workshop productivity and efficiency</li><li>Technician utilization rate</li><li>First-time fix rate</li><li>Service revenue growth</li><li>Spare parts sales growth</li><li>Warranty claim accuracy and recovery</li><li>Vehicle turnaround time</li><li>Customer retention rate</li><li>Department profitability</li><li>Health and safety compliance</li></ul><p>Technical Competencies</p><ul><li>Commercial Vehicle Diagnostics</li><li>Workshop Operations</li><li>Fleet Maintenance</li><li>Warehouse &amp; Inventory Management</li><li>ERP Systems (SAP/Odoo)</li><li>Warranty Systems</li><li>Technical Reporting</li><li>Root Cause Analysis</li><li>Preventive Maintenance Planning</li><li>KPI Dashboard Development</li><li>Budgeting &amp; Financial Analysis</li><li>Contract &amp; SLA Management</li><li>Government Tender Support</li></ul><p>Language Requirements</p><ul><li>Fluent English (Mandatory) verbal and written.</li><li>Arabic (Mandatory) conversational and business communication with customers, government entities, and service partners.</li></ul><p>Other Requirements</p><ul><li>Middle East /Oman Driving License.</li><li>Willingness to travel extensively across the Sultanate of Oman and Middle east.</li><li>Ability to support customers personally during emergency breakdowns and critical fleet operations.</li><li>Strong understanding of Government procurement processes and public-sector customer expectations.</li></ul><p>Reporting Line</p><ul><li>Reports to: CEO / Dealer Principal / Aftersales Director</li><li>Direct Reports: Workshop Manager/Supervisor Service Advisors Parts Manager Warranty Administrator Field Service Team Technicians (directly or through supervisors)</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in mechanical engineering, Automotive Engineering with Business Administration, or a related field. Professional certifications in automotive or commercial vehicle service management are an advantage. Minimum 10 years of experience in commercial vehicle after-sales operations, including preparing budgets and P&amp;L management. Minimum 5 years in a managerial role within a truck and bus dealership or commercial vehicle manufacturer. Experience in establishing and managing workshop operations, spare parts, warranty, and customer service. Experience in Dealer and Service Partner Management. Strong leadership and team management skills. Excellent knowledge of truck and bus maintenance, diagnostics, and repair processes. Understanding of dealer management systems (DMS), ERP systems, and workshop management software. Strong financial and budget management skills. Excellent customer relationship and conflict resolution abilities. Analytical and problem-solving skills. Effective communication and negotiation skills. Ability to work under pressure and achieve performance targets. Proficiency in Microsoft Office applications. Middle East /Oman Driving License. Willingness to travel extensively across the Sultanate of Oman and Middle east. Ability to support customers personally during emergency breakdowns and critical fleet operations. Strong understanding of Government procurement processes and public-sector customer expectations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Position Summary</b> </p><br><p><b>Location </b></p><br> <p>Muscat </p><br><p><b>About Deloitte:</b></p><br><p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.&nbsp;</p><br><p><b> Our Purpose:</b></p><br><p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p><br><p>Our shared values guide the way we behave to make a positive, enduring impact:</p><br><ul><li>Lead the way</li><li>Serve with integrity</li><li>Take care of each other</li><li>Foster inclusion</li><li>Collaborate for measurable impact</li></ul><p><b>Audit &amp; Assurance | Manager</b></p><br><p>During your tenure as a Manager in Audit &amp; Assurance, you will demonstrate and develop your capabilities in the following areas:</p><br><ul><li>Builds trust and credibility by focusing on how to meet multiple stakeholder needs whilst providing constructive challenge on engagement issues.</li><li>Reviews documentation of flows of transactions and tests of relevant controls early in the audit cycle to allow for timely assessment of the planned audit approach and the entity's control environment.</li><li>Suggests mitigating testing when controls are found to be ineffective, without always having to consult with the senior manager or partner. Applies professional skepticism to consider the broader impact (e.g. fraud risks, communication with those charged with governance) on our audit when significant controls are found to be ineffective or other conditions may indicate possible misstatements.</li><li>Recognizes opportunities to add value, extend knowledge, increase impact and to provide exceptional stakeholder value through drawing expertise from across the firm and integrating specialists where appropriate as part of the core audit engagement team.</li><li>Actively participates in the group risk assessment scoping of work to be performed by component auditors. Prepares and reviews referral instructions on a timely basis that clearly set up the group auditor's expectations and evaluates responses from component auditors.</li><li>Runs file check regularly throughout the audit, checks all points have been cleared at the end of each audit and chooses an appropriate file structure for each engagement, including group engagements.</li><li>Engages early with scheduling and the extended engagement team. Clearly communicates expectations regarding responsibilities and deadlines to all members of the engagement team. </li><li>Communicates the project plan and any entity-related dependencies with the entity's management team so that they are aware, at the beginning of the audit, of any repercussions (e.g., deadlines, fees) due to deviations from this plan. Reconfirms their understanding with the entity's management team in advance of key deadlines.</li><li>Performs reviews with professional skepticism considering whether the results of testing sufficiently assess, test and objectively challenge the appropriateness and reliability of the assumptions and data used to support management's assertions.</li><li>Compliance with auditing and accounting standards, relevant laws and regulations (including specific local laws and regulations), ethical standards, independence requirements and the audit firm's quality control procedures.</li></ul><b>Leadership Capabilities:</b><ul><li>Builds own understanding of our purpose and values; explores opportunities for impact.</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li><li>Actively focuses on developing effective communication and relationship-building skills Understands how their daily work contributes to the priorities of the team and the business.</li></ul><b> Qualifications:</b><br><ul><li>Minimum 6+ years of experience in public accounting, auditing, audit management, budget, business plan, business strategy, preferably with big 4 Audit Firms. </li><li>Degree in Accounting or related field. </li><li>Extensive knowledge of best practice reporting and International financial reporting standards. Able to ensure that the applicable accounting and auditing standards have been consistently applied and obtains appropriate evidence to support the assessment that the financial statements have been prepared in in accordance with the applicable financial reporting framework.</li><li>Ability to develop one's own knowledge and the knowledge of others as it relates to Deloitte's tools and audit methodology and the applicable professional accounting and auditing standards through both formal learning and on-the-job training.</li><li>Ability to thoroughly review audit documentation for completeness, accuracy and adequacy while ensuring timely archiving of work papers.</li><li>International accounting qualification is required: CA, ACCA, or CPA. </li><li>Fluent in English (reading, speaking, and writing). </li><li>Preference will be given only to Bilingual candidates (Arabic/English).</li></ul><p>For further information, and to apply, please visit our website via the “Apply” button below. </p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Site Supervisor Reservoir Construction</strong> </p> <p> <strong>Job Summary:</strong> </p> <p>The Site Supervisor with expertise in reservoir construction, pump rooms, and associated compound works, including waterproofing and structural activities. Skilled in interpreting drawings, setting out, bar bending schedules (BBS), and advanced shuttering systems (H20 beams and steel walings). Strong in manpower planning, material management, and executing works as per project schedules. Proven ability to ensure quality, safety, and timely project delivery in accordance with approved drawings and specifications.</p> <p> <strong>Key Responsibilities:</strong> </p> <ul> <li>Supervise all site activities related to reservoir construction including excavation, PCC, RCC works, waterproofing, and backfilling.</li> <li>Ensure work is executed as per approved drawings, method statements, and project specifications.</li> <li>Monitor daily progress and report to the Project Engineer/Manager.</li> <li>Coordinate with subcontractors, operators, and labor teams for smooth workflow.</li> <li>Ensure proper utilization of manpower, materials, and equipment.</li> <li>Maintain site safety standards and ensure compliance with HSE regulations.</li> <li>Conduct toolbox talks and safety briefings for workers.</li> <li>Check quality of work including formwork, reinforcement, and concrete works.</li> <li>Ensure proper curing and finishing of concrete structures.</li> <li>Liaise with surveyors for level and alignment checks.</li> <li>Maintain daily site records, progress reports, and material consumption logs.</li> <li>Identify and resolve site issues and delays proactively.</li> <li>Ensure proper housekeeping and site organization.</li> </ul> <p> <strong>Required Qualifications:</strong> </p> <ul> <li>Diploma in Civil Engineering</li> <li>Minimum 3 7 years of experience in reservoir, water tank, or infrastructure construction projects.</li> </ul> <p> <strong>Skills:</strong> </p> <ul> <li>Strong knowledge of RCC works, waterproofing, and structural construction.</li> <li>Ability to read and interpret engineering drawings.</li> <li>Good leadership and team management skills.</li> <li>Knowledge of safety standards and site practices.</li> <li>Strong knowledge of material requirements for elevated water tanks.</li> <li>Understanding of stage-wise construction procedures as per project schedule.</li> </ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector. Job Title: Cybersecurity Reports To: IT Manager / Cybersecurity Manager Job Details Number of Vacancies: 3 Positions Salary Range: OMR PHONE_NUMBER per month Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate) Job Purpose The Cybersecurity Engineer is responsible for protecting the organization's information systems, networks, and digital assets from cyber threats. The role involves implementing security controls, monitoring security events, identifying vulnerabilities, and ensuring compliance with cybersecurity standards and best practices.</p><p>Key Responsibilities</p><ul><li>Monitor and analyze security events, alerts, and incidents across the organization's IT infrastructure.</li><li>Implement, configure, and maintain cybersecurity solutions such as firewalls, antivirus systems, endpoint protection, SIEM, and intrusion detection/prevention systems.</li><li>Conduct vulnerability assessments and security audits to identify and mitigate risks.</li><li>Investigate security incidents and coordinate response and recovery activities.</li><li>Develop and maintain cybersecurity policies, procedures, and standards.</li><li>Perform security monitoring and threat analysis to detect potential cyber threats.</li><li>Support the implementation of cybersecurity controls for new projects and systems.</li><li>Ensure compliance with applicable cybersecurity regulations, standards, and company policies.</li><li>Conduct security awareness training and provide guidance to employees on cybersecurity best practices.</li><li>Prepare security reports, risk assessments, and technical documentation.</li></ul><p>Qualifications</p><ul><li>Bachelor s Degree in Cybersecurity, Information Security, Computer Science, Information Technology, Computer Engineering, or a related field.</li></ul><p>Experience</p><ul><li>Practical Experience: 0 (No prior work experience required)</li><li>Internship or academic projects in cybersecurity are an advantage.</li></ul><p>Technical Skills</p><ul><li>Knowledge of cybersecurity frameworks and standards (ISO 27001, NIST, CIS Controls).</li><li>Basic understanding of firewalls, SIEM, IDS/IPS, endpoint security, and vulnerability assessment tools.</li><li>Understanding of network security, operating systems, and cloud security concepts.</li><li>Familiarity with incident response and security monitoring concepts.</li><li>Ability to analyze security logs and reports.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and teamwork abilities.</li><li>Ability to work under pressure and respond to security incidents.</li><li>Good organizational and documentation skills.</li><li>Strong attention to detail.</li></ul><p>Working Conditions</p><ul><li>Office-based environment with occasional on-site support activities.</li><li>May require availability during cybersecurity incidents, emergencies, or planned maintenance windows.</li></ul><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Cybersecurity, Information Security, Computer Science, Information Technology, Computer Engineering, or a related field.</li><li>Practical Experience: 0 (No prior work experience required)</li><li>Internship or academic projects in cybersecurity are an advantage.</li><li>Knowledge of cybersecurity frameworks and standards (ISO 27001, NIST, CIS Controls).</li><li>Basic understanding of firewalls, SIEM, IDS/IPS, endpoint security, and vulnerability assessment tools.</li><li>Understanding of network security, operating systems, and cloud security concepts.</li><li>Familiarity with incident response and security monitoring concepts.</li><li>Ability to analyze security logs and reports.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and teamwork abilities.</li><li>Ability to work under pressure and respond to security incidents.</li><li>Good organizational and documentation skills.</li><li>Strong attention to detail.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring an inbound marketer to build scalable inbound marketing systems that generate qualified pipeline through content, SEO, and conversion optimization.</p> <p>This is far more than a traditional SEO role.</p> <p>You’ll create high-quality content, improve search visibility, develop lead magnets, optimize conversion paths, and distribute content across the right channels to drive awareness, demand, and measurable business growth.</p> <p>You’ll work closely with leadership and marketing teams to build inbound engines that turn content into qualified leads—not just traffic.</p> <p>If you understand how search, content, buyer psychology, and conversion work together, and enjoy creating marketing assets that generate real business results, this role is a strong fit.</p> <h4>What you’ll own</h4> <strong>Content creation & SEO</strong><br> <ul> <li>Create high-quality, value-driven content that educates prospects and builds authority.</li> <li>Write SEO-optimized: <ul> <li>Blog articles</li> <li>Landing pages</li> <li>Website copy</li> <li>Inbound marketing assets</li> </ul> </li> <li>Develop content aligned with search intent, buyer journey stages, and conversion goals.</li> <li>Optimize content for: <ul> <li>Traditional search engines</li> <li>AI-powered search experiences</li> <li>Featured snippets and AI summaries</li> </ul> </li> <li>Continuously improve existing content based on rankings and performance data.</li> </ul> <strong>Inbound marketing</strong><br> <ul> <li>Execute inbound marketing initiatives across: <ul> <li>SEO</li> <li>Content marketing</li> <li>Lead magnets</li> <li>Website conversion paths</li> <li>Social content distribution</li> </ul> </li> <li>Build systems that connect: <ul> <li>Content</li> <li>Engagement</li> <li>Lead generation</li> <li>Conversion</li> </ul> </li> <li>Support distribution through: <ul> <li>LinkedIn</li> <li>X</li> <li>Newsletters</li> <li>Other relevant marketing channels</li> </ul> </li> <li>Collaborate on website and landing page optimization initiatives.</li> </ul> <strong>Lead magnets & conversion assets</strong><br> <ul> <li>Develop: <ul> <li>Guides</li> <li>Playbooks</li> <li>Checklists</li> <li>Downloadable resources</li> </ul> </li> <li>Write conversion-focused: <ul> <li>CTAs</li> <li>Landing pages</li> <li>Thank-you pages</li> <li>Nurture content</li> </ul> </li> <li>Improve conversion rates through stronger messaging and positioning.</li> <li>Support ongoing inbound funnel optimization.</li> </ul> <strong>Research & content strategy</strong><br> <ul> <li>Research: <ul> <li>Industries</li> <li>Competitors</li> <li>Buyer pain points</li> <li>Search opportunities</li> </ul> </li> <li>Identify content gaps and inbound growth opportunities.</li> <li>Develop compelling content ideas backed by research.</li> <li>Stay current on: <ul> <li>SEO best practices</li> <li>AI-powered search</li> <li>Content marketing</li> <li>Distribution strategies</li> </ul> </li> </ul> <strong>Analytics & optimization</strong><br> <ul> <li>Monitor performance using: <ul> <li>Google Analytics 4 (GA4)</li> <li>Google Search Console</li> <li>SEMrush</li> <li>Ahrefs</li> </ul> </li> <li>Analyze: <ul> <li>Rankings</li> <li>Organic traffic</li> <li>Engagement</li> <li>Conversions</li> </ul> </li> <li>Optimize content based on measurable performance.</li> <li>Provide recommendations that improve inbound marketing results.</li> </ul> <h4>What success looks like</h4> <ul> <li>Consistent growth in qualified inbound leads.</li> <li>Higher organic search visibility and rankings.</li> <li>Increased landing page and lead magnet conversion rates.</li> <li>High-performing, valuable content assets.</li> <li>Strong contribution to pipeline from inbound channels.</li> <li>Consistent delivery of high-quality inbound marketing initiatives.</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You understand that inbound marketing creates demand—not just content.</li> <li>You write content that educates, engages, and converts.</li> <li>You understand SEO, AI-powered search, and modern buyer behavior.</li> <li>You balance strategic thinking with hands-on execution.</li> <li>You continuously improve performance using analytics and data.</li> <li>You stay organized while managing multiple marketing initiatives.</li> </ul> <h4>Required experience & skills</h4> <strong>Experience</strong><br> <ul> <li>Proven experience in: <ul> <li>Inbound marketing</li> <li>Content marketing</li> <li>SEO</li> <li>Content writing</li> </ul> </li> <li>Strong understanding of: <ul> <li>SEO</li> <li>Search intent</li> <li>Inbound funnel strategy</li> </ul> </li> <li>Experience using: <ul> <li>Google Search Console</li> <li>Google Analytics 4 (GA4)</li> <li>SEMrush</li> <li>Ahrefs</li> </ul> </li> <li>Excellent written English and storytelling skills.</li> <li>Experience creating conversion-focused marketing content.</li> <li>Strong research and analytical abilities.</li> <li>Portfolio showcasing inbound or SEO-driven content.</li> </ul> <strong>Nice to have</strong><br> <ul> <li>Agency or B2B marketing experience.</li> <li>Experience building and promoting lead magnets.</li> <li>Familiarity with LinkedIn content distribution.</li> <li>Understanding of AI-powered search optimization.</li> <li>Experience improving website conversion rates and inbound lead generation.</li> </ul> <h4>Tech stack</h4> <ul> <li>Google Analytics 4 (GA4)</li> <li>Google Search Console</li> <li>SEMrush</li> <li>Ahrefs</li> <li>LinkedIn</li> <li>ChatGPT</li> <li>AI writing & research tools</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Write and optimize blogs, landing pages, and website content.</li> <li>Research search trends, competitors, and keyword opportunities.</li> <li>Build lead magnets and conversion-focused assets.</li> <li>Review SEO and content performance data.</li> <li>Optimize existing content based on rankings and analytics.</li> <li>Collaborate with marketing teams on inbound campaigns.</li> <li>Improve inbound funnels and content distribution strategies.</li> </ul> <p>In short: You’ll build inbound marketing systems that turn valuable content, search visibility, and conversion optimization into qualified pipeline and measurable business growth.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Growth in organic traffic.</li> <li>Qualified inbound leads generated.</li> <li>Improved keyword rankings and search visibility.</li> <li>Landing page and lead magnet conversion rates.</li> <li>Engagement and performance of inbound content.</li> <li>Pipeline contribution from inbound marketing.</li> <li>Consistent execution of high-quality inbound campaigns.</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Direct ownership of inbound marketing strategy and execution.</li> <li>Opportunity to build scalable content and demand generation systems.</li> <li>Work across: <ul> <li>SEO</li> <li>Content marketing</li> <li>AI search optimization</li> <li>Lead generation</li> <li>Conversion optimization</li> </ul> </li> <li>Fully remote role with long-term growth opportunities.</li> </ul> <p>Career progression into:</p> <ul> <li>Senior inbound marketer</li> <li>Content marketing manager</li> <li>SEO manager</li> <li>Demand generation manager</li> <li>Growth marketing lead</li> </ul> <h4>Interview process</h4> <ul> <li>Application review</li> <li>Spark Hire intro video (3–5 minutes)</li> <li>Practical inbound marketing assessment</li> <li>Client interview</li> <li>Offer & onboarding</li> </ul> <h4>What happens after you apply</h4> <p>After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute intro video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.</p> <p>Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience with inbound marketing, SEO, content creation, lead generation, and conversion optimization. You’ll also have the opportunity to highlight campaigns you’ve worked on, how you’ve improved organic growth, and how you’ve used AI tools to enhance content creation, research, and marketing workflows. Your video will be reviewed by the hiring team before moving to the practical assessment and client interview.</p> <p>You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.</p> <p>Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.</p> <h4>Apply now</h4> <p>If you’re passionate about building inbound marketing systems, creating high-impact content, and turning search traffic into qualified pipeline, we’d love to hear from you. Apply today and help drive measurable business growth through modern inbound marketing.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring an inbound marketer to build scalable inbound marketing systems that generate qualified pipeline through content, SEO, and conversion optimization.</p> <p>This is far more than a traditional SEO role.</p> <p>You’ll create high-quality content, improve search visibility, develop lead magnets, optimize conversion paths, and distribute content across the right channels to drive awareness, demand, and measurable business growth.</p> <p>You’ll work closely with leadership and marketing teams to build inbound engines that turn content into qualified leads—not just traffic.</p> <p>If you understand how search, content, buyer psychology, and conversion work together, and enjoy creating marketing assets that generate real business results, this role is a strong fit.</p> <h4>What you’ll own</h4> <strong>Content creation & SEO</strong><br> <ul> <li>Create high-quality, value-driven content that educates prospects and builds authority.</li> <li>Write SEO-optimized: <ul> <li>Blog articles</li> <li>Landing pages</li> <li>Website copy</li> <li>Inbound marketing assets</li> </ul> </li> <li>Develop content aligned with search intent, buyer journey stages, and conversion goals.</li> <li>Optimize content for: <ul> <li>Traditional search engines</li> <li>AI-powered search experiences</li> <li>Featured snippets and AI summaries</li> </ul> </li> <li>Continuously improve existing content based on rankings and performance data.</li> </ul> <strong>Inbound marketing</strong><br> <ul> <li>Execute inbound marketing initiatives across: <ul> <li>SEO</li> <li>Content marketing</li> <li>Lead magnets</li> <li>Website conversion paths</li> <li>Social content distribution</li> </ul> </li> <li>Build systems that connect: <ul> <li>Content</li> <li>Engagement</li> <li>Lead generation</li> <li>Conversion</li> </ul> </li> <li>Support distribution through: <ul> <li>LinkedIn</li> <li>X</li> <li>Newsletters</li> <li>Other relevant marketing channels</li> </ul> </li> <li>Collaborate on website and landing page optimization initiatives.</li> </ul> <strong>Lead magnets & conversion assets</strong><br> <ul> <li>Develop: <ul> <li>Guides</li> <li>Playbooks</li> <li>Checklists</li> <li>Downloadable resources</li> </ul> </li> <li>Write conversion-focused: <ul> <li>CTAs</li> <li>Landing pages</li> <li>Thank-you pages</li> <li>Nurture content</li> </ul> </li> <li>Improve conversion rates through stronger messaging and positioning.</li> <li>Support ongoing inbound funnel optimization.</li> </ul> <strong>Research & content strategy</strong><br> <ul> <li>Research: <ul> <li>Industries</li> <li>Competitors</li> <li>Buyer pain points</li> <li>Search opportunities</li> </ul> </li> <li>Identify content gaps and inbound growth opportunities.</li> <li>Develop compelling content ideas backed by research.</li> <li>Stay current on: <ul> <li>SEO best practices</li> <li>AI-powered search</li> <li>Content marketing</li> <li>Distribution strategies</li> </ul> </li> </ul> <strong>Analytics & optimization</strong><br> <ul> <li>Monitor performance using: <ul> <li>Google Analytics 4 (GA4)</li> <li>Google Search Console</li> <li>SEMrush</li> <li>Ahrefs</li> </ul> </li> <li>Analyze: <ul> <li>Rankings</li> <li>Organic traffic</li> <li>Engagement</li> <li>Conversions</li> </ul> </li> <li>Optimize content based on measurable performance.</li> <li>Provide recommendations that improve inbound marketing results.</li> </ul> <h4>What success looks like</h4> <ul> <li>Consistent growth in qualified inbound leads.</li> <li>Higher organic search visibility and rankings.</li> <li>Increased landing page and lead magnet conversion rates.</li> <li>High-performing, valuable content assets.</li> <li>Strong contribution to pipeline from inbound channels.</li> <li>Consistent delivery of high-quality inbound marketing initiatives.</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You understand that inbound marketing creates demand—not just content.</li> <li>You write content that educates, engages, and converts.</li> <li>You understand SEO, AI-powered search, and modern buyer behavior.</li> <li>You balance strategic thinking with hands-on execution.</li> <li>You continuously improve performance using analytics and data.</li> <li>You stay organized while managing multiple marketing initiatives.</li> </ul> <h4>Required experience & skills</h4> <strong>Experience</strong><br> <ul> <li>Proven experience in: <ul> <li>Inbound marketing</li> <li>Content marketing</li> <li>SEO</li> <li>Content writing</li> </ul> </li> <li>Strong understanding of: <ul> <li>SEO</li> <li>Search intent</li> <li>Inbound funnel strategy</li> </ul> </li> <li>Experience using: <ul> <li>Google Search Console</li> <li>Google Analytics 4 (GA4)</li> <li>SEMrush</li> <li>Ahrefs</li> </ul> </li> <li>Excellent written English and storytelling skills.</li> <li>Experience creating conversion-focused marketing content.</li> <li>Strong research and analytical abilities.</li> <li>Portfolio showcasing inbound or SEO-driven content.</li> </ul> <strong>Nice to have</strong><br> <ul> <li>Agency or B2B marketing experience.</li> <li>Experience building and promoting lead magnets.</li> <li>Familiarity with LinkedIn content distribution.</li> <li>Understanding of AI-powered search optimization.</li> <li>Experience improving website conversion rates and inbound lead generation.</li> </ul> <h4>Tech stack</h4> <ul> <li>Google Analytics 4 (GA4)</li> <li>Google Search Console</li> <li>SEMrush</li> <li>Ahrefs</li> <li>LinkedIn</li> <li>ChatGPT</li> <li>AI writing & research tools</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Write and optimize blogs, landing pages, and website content.</li> <li>Research search trends, competitors, and keyword opportunities.</li> <li>Build lead magnets and conversion-focused assets.</li> <li>Review SEO and content performance data.</li> <li>Optimize existing content based on rankings and analytics.</li> <li>Collaborate with marketing teams on inbound campaigns.</li> <li>Improve inbound funnels and content distribution strategies.</li> </ul> <p>In short: You’ll build inbound marketing systems that turn valuable content, search visibility, and conversion optimization into qualified pipeline and measurable business growth.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Growth in organic traffic.</li> <li>Qualified inbound leads generated.</li> <li>Improved keyword rankings and search visibility.</li> <li>Landing page and lead magnet conversion rates.</li> <li>Engagement and performance of inbound content.</li> <li>Pipeline contribution from inbound marketing.</li> <li>Consistent execution of high-quality inbound campaigns.</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Direct ownership of inbound marketing strategy and execution.</li> <li>Opportunity to build scalable content and demand generation systems.</li> <li>Work across: <ul> <li>SEO</li> <li>Content marketing</li> <li>AI search optimization</li> <li>Lead generation</li> <li>Conversion optimization</li> </ul> </li> <li>Fully remote role with long-term growth opportunities.</li> </ul> <p>Career progression into:</p> <ul> <li>Senior inbound marketer</li> <li>Content marketing manager</li> <li>SEO manager</li> <li>Demand generation manager</li> <li>Growth marketing lead</li> </ul> <h4>Interview process</h4> <ul> <li>Application review</li> <li>Spark Hire intro video (3–5 minutes)</li> <li>Practical inbound marketing assessment</li> <li>Client interview</li> <li>Offer & onboarding</li> </ul> <h4>What happens after you apply</h4> <p>After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute intro video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.</p> <p>Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience with inbound marketing, SEO, content creation, lead generation, and conversion optimization. You’ll also have the opportunity to highlight campaigns you’ve worked on, how you’ve improved organic growth, and how you’ve used AI tools to enhance content creation, research, and marketing workflows. Your video will be reviewed by the hiring team before moving to the practical assessment and client interview.</p> <p>You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.</p> <p>Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.</p> <h4>Apply now</h4> <p>If you’re passionate about building inbound marketing systems, creating high-impact content, and turning search traffic into qualified pipeline, we’d love to hear from you. Apply today and help drive measurable business growth through modern inbound marketing.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 3 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>Overall Purpose of the Role: A Sales Engineer, or Customer Engineer, is a sales professional who specializes in understanding all of the technical aspects of a technical Bus and explaining them to potential consumers. Their duties include consulting on bus development, explaining product features to customers during live demonstrations and negotiating contract terms.</p><p>Reporting To: Sales and Marketing Manager</p><p>Key Responsibilities:</p><ol><li>GENERAL AND TASK MANAGEMENT<br>Implement divisional set strategies to achieve growth objectives and enhance overall sales achievements.<br>Implement the Market segmentation strategies; Geographically and by type of business.<br>Screen the designated territory and classify customers accordingly.<br>Assist Customers to properly select the best commercial transport solution for their application upon gaining a clear understanding of their businesses and requirements; Establish and maintain good working relationships with them to encourage repeat and referral business.<br>Monitor market and competitor activity, trends and demands, and inform appropriate persons within the organization<br>Develop an in depth understanding of the customers business and identify sales opportunities for products.<br>Prepare and deliver product technical presentations that explain product features, competitive advantages, or services to prospective customers.<br>Ability to work in a high-stress sales environment and multitask<br>Work closely with operations team to understand the different features available in KM products.<br>Prepare monthly and weekly sales reports to the management.<br>Answer and receive enquiries from various national and international customers.<br>Participate in national and international exhibitions, meetings to ensure having a good place in market.<br>Conduct market research and prepare market forecast report to the line manager to be presented in the market.<br>Following up the market trend and knowing the GCC and MENA region bus industry references.</li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent knowledge in bus application and segments.</li><li>Excellent drive line technical knowledge</li><li>Excellent telematic and ITS knowledge</li><li>Proven Sales experience</li><li>Team player, Exceptional Presentation Skills, Proactive work style, creativity, energy</li><li>Excellent Knowledge of office management systems and procedures.</li><li>Excellent time management skills and ability to multi-task and prioritize work.</li><li>Attention to detail and problem-solving skills.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and planning skills.</li><li>Excellent Interpersonal skills.</li><li>Excellent customer services attitude.</li><li>Excellent Negotiation and social problem-solving skills.</li><li>Ability to work in a high-stress sales environment and multitask</li><li>Bachelor s Degree in Business administration, Sales and Marketing or Mechanical /Electrical Engineering.</li><li>Proficiency in the use of Personal Computers, and knowledge of Microsoft applications.</li><li>Professional experience in the Truck Business, medium or heavy duty.</li><li>Commercial Automotive or Heavy Equipment.</li><li>Vast Knowledge of the local Gulf market dynamics.</li><li>Able to communicate fluently in English, written and spoken.</li><li>Arabic is a definite plus.</li><li>Minimum of 5 years of Sales experience in Automotive industry.</li><li>After-sales experience.</li></ul>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provides important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Delivers consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.</li> <li>Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.</li> <li>Uses proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.</li> <li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listens carefully to guests and apologizes for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepares all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicates showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly takes temperatures of the required products and records in the Time & Temperature Log.</li> <li>Participates in and attends all store meetings and other related functions.</li> <li>Follows all restaurant policies, procedures and standards.</li> <li>Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.</li> <li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receives payment by cash, credit cards, vouchers or automatic debits.</li> <li>Issues receipts, refunds, or change to the customers correctly.</li> <li>Counts money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintains clean and orderly checkout areas.</li> </ul> <h4>Health & safety</h4> <ul> <li>Works in compliance with occupational health and safety legislation.</li> <li>Knows, understands and follows safe work practices and procedures.</li> <li>Uses or wears personal protective equipment or clothing as required.</li> <li>Reports all injuries, illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Support other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provides important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Delivers consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.</li> <li>Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.</li> <li>Uses proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.</li> <li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listens carefully to guests and apologizes for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepares all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicates showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly takes temperatures of the required products and records in the Time & Temperature Log.</li> <li>Participates in and attends all store meetings and other related functions.</li> <li>Follows all restaurant policies, procedures, and standards.</li> <li>Maintains the front counter by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.</li> <li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receives payment by cash, credit cards, vouchers, or automatic debits.</li> <li>Issues receipts, refunds, or change to the customers correctly.</li> <li>Counts money in the cash till at the beginning of shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintains clean and orderly checkout areas.</li> </ul> <h4>Health & safety</h4> <ul> <li>Works in compliance with occupational health and safety legislation.</li> <li>Knows, understands, and follows safe work practices and procedures.</li> <li>Uses or wears personal protective equipment or clothing as required.</li> <li>Reports all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Supports other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the store management team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provides important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Delivers consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.</li> <li>Enhances the guest experience by following the S.E.T. principles: Smile, Eye Contact, Thank You.</li> <li>Uses proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.</li> <li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listens carefully to guests and apologizes for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepares all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicates showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly takes temperatures of the required products and records in the Time & Temperature Log.</li> <li>Participates in and attends all store meetings and other related functions.</li> <li>Follows all restaurant policies, procedures, and standards.</li> <li>Maintains the front counter by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.</li> <li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receives payment by cash, credit cards, vouchers, or automatic debits.</li> <li>Issues receipts, refunds, or change to the customers correctly.</li> <li>Counts money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintains clean and orderly checkout areas.</li> </ul> <h4>Health & safety</h4> <ul> <li>Works in compliance with occupational health and safety legislation.</li> <li>Knows, understands, and follows safe work practices and procedures.</li> <li>Uses or wears personal protective equipment or clothing as required.</li> <li>Reports all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Support other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the store management team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provide important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follow the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Deliver consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.</li> <li>Enhance the guest experience by following the S.E.T. principles: Smile, Eye Contact, Thank You.</li> <li>Use proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensure every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.</li> <li>Maintain speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly execute service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listen carefully to guests and apologize for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follow all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepare all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicate showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly take temperatures of the required products and record in the Time & Temperature Log.</li> <li>Participate in and attend all store meetings and other related functions.</li> <li>Follow all restaurant policies, procedures, and standards.</li> <li>Maintain the front counter by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.</li> <li>Follow proper hand washing techniques and all sanitation guidelines; complete all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receive payment by cash, credit cards, vouchers, or automatic debits.</li> <li>Issue receipts, refunds, or change to customers correctly.</li> <li>Count money in the cash till at the beginning of shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintain clean and orderly checkout areas.</li> </ul> <h4>Health & safety</h4> <ul> <li>Work in compliance with occupational health and safety legislation.</li> <li>Know, understand, and follow safe work practices and procedures.</li> <li>Use or wear personal protective equipment or clothing as required.</li> <li>Report all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Do not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>

<p>The Assistant Manager Application Support ensures the availability, stability, performance, and continuous support of the Bank's business applications by providing technical and functional support, managing production incidents, and maintaining service continuity. He/She monitors production systems, resolves application issues, supports business users, coordinates system changes and releases, and collaborates with internal teams and vendors to ensure applications operate efficiently and in accordance with agreed service levels. The Assistant Manager Application Support drives continuous service improvement by proactively identifying risks, enhancing application reliability, and ensuring compliance with the Bank's technology standards, governance frameworks, and operational requirements.</p><p>Key Accountabilities:</p><ul><li>Monitors the availability, performance, and health of the Bank's business applications to ensure service continuity and optimal system performance.</li><li>Provides Level 1 and Level 2 application support by diagnosing, troubleshooting, and resolving production incidents and technical issues within agreed service level agreements (SLAs).</li><li>Investigates application incidents, performs root cause analysis, and implements corrective and preventive actions to minimize service disruptions.</li><li>Performs routine health checks, preventive maintenance, and system monitoring activities to proactively identify and address potential issues.</li><li>Supports business users by resolving application-related queries, service requests, and technical issues while ensuring a high level of customer service.</li><li>Manages application configurations, user access, and system settings in accordance with approved policies, procedures, and security requirements.</li><li>Collaborates with Technology teams, vendors, and third-party service providers to resolve complex technical issues and improve application stability.</li><li>Coordinates with Infrastructure, Database, Network, Information Security, and other Technology teams to support integrated service delivery and issue resolution.</li><li>Supports application deployments, system upgrades, patches, and production releases while ensuring successful implementation and minimal business disruption.</li><li>Participates in system testing, user acceptance testing (UAT), validation activities, and post-implementation monitoring to ensure successful production deployments.</li><li>Works closely with the Service Management team to manage incidents, problem records, change requests, and production releases while ensuring timely resolution and proper documentation.</li><li>Maintains accurate documentation of application configurations, support procedures, known errors, resolutions, and operational knowledge.</li><li>Monitors recurring issues and service trends, recommending continuous improvements to enhance application reliability, availability, and operational efficiency.</li><li>Ensures compliance with the Bank's technology policies, information security standards, regulatory requirements, and operational procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.</li><li>Minimum 5 years of experience in application support, production support, or technology operations within the banking or financial services sector.</li><li>Experience supporting business-critical applications in a production environment.</li><li>Strong knowledge of incident, problem, change, and release management processes.</li><li>Experience working with business users, technology teams, vendors, and third-party service providers.</li><li>Experience supporting production releases, system upgrades, patch deployments, and post-implementation activities.</li><li>Familiarity with IT Service Management (ITSM) tools such as Jira, ManageEngine, or similar platforms.</li><li>Knowledge of banking applications, system integrations, and production support best practices is preferred.</li></ul><p><br></p>