وظائف طبيب جلدية في سلطنة عمان

<p><h4>About the role</h4> <p>We’re hiring a highly proactive and performance-driven cold email outreach specialist to generate qualified pipeline through strategic outbound email campaigns.</p> <p>This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.</p> <p>This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.</p> <p>The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.</p> <h4>What you’ll own</h4> <p><strong>Prospect research & list building</strong></p> <ul> <li>Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools</li> <li>Segment prospects by ICP, industry, role, company size, and geography</li> <li>Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout</li> <li>Maintain organized prospect databases and outreach tracking systems</li> </ul> <p><strong>Cold email campaign execution</strong></p> <ul> <li>Write compelling cold email copy, subject lines, and CTAs tailored to target audiences</li> <li>Build and launch multi-step outbound campaigns across 4–8 touchpoints</li> <li>Personalize messaging using prospect, company, and industry insights</li> <li>Monitor campaigns daily and optimize based on engagement and performance metrics</li> </ul> <p><strong>Deliverability & inbox health</strong></p> <ul> <li>Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms</li> <li>Monitor spam scores, bounce rates, sender reputation, and deliverability metrics</li> <li>Rotate inboxes and sending accounts to maintain campaign performance</li> <li>Troubleshoot deliverability issues proactively before performance drops</li> </ul> <p><strong>Campaign optimization & reporting</strong></p> <ul> <li>A/B test subject lines, messaging, CTAs, and send times</li> <li>Track open rates, positive reply rates, bounce rates, and conversion metrics</li> <li>Continuously optimize messaging and targeting strategies based on data</li> <li>Maintain organized reporting dashboards and outreach documentation</li> </ul> <p><strong>Lead qualification & CRM management</strong></p> <ul> <li>Monitor campaign replies and categorize prospect responses accurately</li> <li>Identify and route qualified leads to sales teams with proper context and notes</li> <li>Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems</li> <li>Ensure all engagement data remains clean and organized</li> </ul> <p><strong>Compliance & best practices</strong></p> <ul> <li>Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards</li> <li>Maintain suppression lists and opt-out processes correctly</li> <li>Follow outbound best practices to protect sender reputation and campaign performance</li> </ul> <h4>What makes you a great fit</h4> <ul> <li>Strong persuasive and concise copywriting skills</li> <li>Highly analytical and performance-driven mindset</li> <li>Comfortable working with outbound tools and technical deliverability systems</li> <li>Organized, proactive, and execution-focused</li> <li>Strong attention to detail with campaign monitoring and reporting</li> <li>Comfortable testing, iterating, and optimizing continuously</li> </ul> <h4>Required experience & skills</h4> <ul> <li>1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles</li> <li>Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker</li> <li>Experience writing outbound email copy and managing campaigns</li> <li>Strong Excel or Google Sheets skills for prospect and campaign management</li> <li>Excellent written English communication skills</li> </ul> <h4>Preferred experience</h4> <ul> <li>Experience managing deliverability and inbox health at scale</li> <li>Familiarity with DNS setup, SPF, DKIM, and DMARC basics</li> <li>Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses</li> <li>Experience working closely with SDR or Account Executive teams</li> <li>Familiarity with outbound automation and CRM workflows</li> </ul> <h4>What a typical day looks like</h4> <p>A cold email outreach specialist’s day revolves around building pipeline through outbound campaigns and performance optimization. You will:</p> <ul> <li>Research and build targeted prospect lists</li> <li>Launch and monitor cold email sequences</li> <li>Review deliverability metrics and inbox health</li> <li>Optimize messaging, targeting, and campaign structure</li> <li>Manage replies and qualify interested prospects</li> <li>Update CRM systems and maintain campaign documentation</li> </ul> <p>In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Open rates consistently meeting or exceeding benchmarks</li> <li>Positive reply rates and qualified conversations generated</li> <li>Bounce rates maintained below acceptable thresholds</li> <li>Consistent outbound campaign execution and optimization</li> <li>CRM accuracy and lead tracking completeness</li> <li>Growth in qualified outbound pipeline opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer and background verification</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<p>JOB PURPOSE</p> <p>HR Specialist is responsible for the day-to-day management of HR operations, including recruitment, employee records and documentation, HR reporting, employee relations, payroll processing, training coordination, and employee engagement. The role ensures accurate, compliant, and efficient HR administration in line with Omani Labour Law and company policy, and supports a positive and productive workplace for all employees.</p> <p> </p> <p>MAIN TASKS, DUTIES AND RESPONSIBILITIES</p> <p>RECRUITMENT &amp; ONBOARDING</p> <p>1. Recruitment</p> <p>- Coordinate end-to-end recruitment activities, including job postings, screening, shortlisting, and scheduling interviews.</p> <p>- Liaise with hiring managers to understand staffing needs and prepare job descriptions.</p> <p>- Manage new hire onboarding, including offer letters, contracts, and orientation.</p> <p>- Maintain and update the recruitment tracker and candidate database.</p> <p>2. Employee Records &amp; Filing</p> <p>- Maintain accurate and up-to-date employee personnel files (physical and electronic).</p> <p>- Ensure all employee documentation complies with Omani Labour Law requirements.</p> <p>- Track and renew employee documents (visas, labour cards, ID cards, contracts).</p> <p>3. HR Reporting</p> <p>- Prepare regular HR reports (headcount, turnover, attendance, leave balances, etc.).</p> <p>- Support management with data and analytics for HR decision-making.</p> <p>- Maintain HRIS records and ensure data accuracy.</p> <p>4. Payroll</p> <p>- Process monthly payroll inputs (attendance, leave, overtime, deductions).</p> <p>- Coordinate with Finance to ensure accurate and timely salary disbursement.</p> <p>- Maintain payroll records and respond to employee payroll-related queries.</p> <p>- Ensure compliance with Social Protection Fund (formerly PASI) and Wage Protection System (WPS) requirements.</p> <p>5. Employee Relations</p> <p>- Act as a point of contact for employee queries and concerns.</p> <p>- Support the resolution of grievances and disciplinary matters in line with company policy and Omani Labour Law.</p> <p>- Promote fair and consistent application of HR policies across the organisation.</p> <p>6. Training &amp; Development</p> <p>- Identify employee training needs in coordination with department heads.</p> <p>- Coordinate and schedule internal and external training programmes.</p> <p>- Maintain training records and track employee development plans.</p> <p>- Support onboarding and induction training for new hires.</p> <p>7. Employee Engagement</p> <p>- Plan and coordinate employee engagement activities and events.</p> <p>- Support initiatives that promote a positive workplace culture.</p> <p>- Collect and analyse employee feedback (surveys, exit interviews) to improve engagement.</p> <p>- Assist management in implementing retention and motivation programmes.</p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education: - Bachelor's degree in Human Resources, Business Administration, or a related field.</p> <p> - CIPD, PHR, or SHRM certification is an advantage.</p> <p>Experience: </p> <p>- Minimum 4 years of relevant HR experience covering recruitment, operations, employee relations, and payroll.</p> <p>- Strong working knowledge of Omani Labour Law.</p> <p>Technical Skills:</p> <p>- HRIS and payroll systems; proficiency in MS Office (Excel, Word, Outlook).</p> <p>- Familiarity with Social Protection Fund (PASI) and Wage Protection System (WPS) processes.</p> <p>- Recruitment platforms and applicant tracking tools.</p> <p>Soft Skills:</p> <p>- Excellent communication skills in English and Arabic.</p> <p>- Strong organisational and time-management skills.</p> <p>- High attention to detail and confidentiality.</p> <p>- Problem-solving, interpersonal, and employee grievance-handling skills.</p> <p> </p> <p> </p>

<p>Job Overview: The University Marketing Specialist is responsible for implementing marketing strategies that promote the university's brand, programs, and services to potential students, partners, and other stakeholders. The Specialist will work closely with the Marketing Executive and other team members to create and execute marketing plans that increase the university's visibility and engagement with target audiences. The Specialist will also assist in developing and maintaining relationships with media outlets and other organizations to support the university's marketing efforts.</p><p>Duties and Responsibilities:</p><ul><li>Assisting in the development and implementation of marketing strategies to promote the university's brand, programs, and services to potential students, partners, and other stakeholders.</li><li>Building relationships with media outlets and other organizations to support the university's marketing efforts.</li><li>Collaborating with the Marketing director and other team members to create and execute marketing plans.</li><li>Developing and maintaining a database of media outlets and other organizations for marketing activities.</li><li>Creating and distributing marketing materials, such as brochures, flyers, and presentations.</li><li>Developing and implementing evaluation methods to measure the effectiveness of marketing activities.</li><li>Creating and maintaining the university's website and social media presence.</li><li>Organizing and facilitating events and activities to promote the university.</li><li>Coordinating with other departments within the university to ensure alignment of marketing activities.</li><li>Keeping up-to-date with current trends and best practices in marketing and branding.</li><li>Identifying opportunities for partnerships and collaborations between the university and media outlets or other organizations.</li><li>Maintaining accurate records of marketing activities and outcomes.</li><li>Preparing reports for university leaders and relevant stakeholders.</li><li>Evaluating the effectiveness of marketing efforts and making recommendations for improvements.</li><li>Participating in professional development opportunities to stay current on marketing best practices.</li><li>Building and maintaining a positive relationship with internal and external stakeholders.</li><li>Identifying target audiences and devising campaigns that engage, inform and motivate.</li><li>Coordinating and managing the production of all promotional materials and merchandise.</li><li>Managing and updating information and engaging with users through social media and other online platforms.</li><li>Assisting in budget management for marketing activities.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Competencies and Qualifications:</p><ul><li>Bachelor's degree in a relevant field, such as marketing, communications, or public relations.</li><li>Must be a job seeker registered with the Ministry of Labor</li><li>Must not have previously had a government-sponsored training opportunity</li><li>The applicant must not be over 35 years old</li><li>Less of 3 years of in marketing or a related field.</li><li>Fluent in English and Arabic.</li><li>Strong understanding of marketing and branding best practices.</li><li>Strong organizational and project management skills.</li><li>Strong communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Experience in building and maintaining relationships with media outlets and other organizations.</li><li>Strong attention to detail and ability to work with a high level of accuracy.</li><li>Ability to work independently and as part of a team.</li><li>Strong time management and ability to meet deadlines.</li><li>Strong computer skills, including proficiency in Microsoft Office and social media platforms.</li><li>Strong written and verbal communication skills in both English and Arabic.</li><li>Strong interpersonal and relationship building skills.</li><li>Understanding of budget management.</li><li>Understanding of event planning and coordination.</li><li>Strong strategic thinking and planning skills.</li><li>Strong presentation skills.</li><li>Experience with website design and development is a plus</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose: Network specialist &amp; Security is responsible for managing, setting up, designing, developing, maintaining and monitoring networks within MSX or between all other organizations connected to. Provisioning support to users, staff members, clients or suppliers. Ensuring that the networks function efficiently by collecting performance data, monitoring its security controls, troubleshooting issues, anticipating problems and performing routine maintenance. In addition, identifying potential vulnerabilities in existing systems or processes and recommending ways to mitigate these risks. Key Responsibilities / Accountabilities: Manage MSX s networking software and hardware environments on a detailed, systematic, and analytical approach. Interact with departments to address issues identified within network. Ensure the availability and service delivery of WAN and LAN network environment systems. This includes, but not limited to internal users, branches, commercial entities, and the public. Monitoring network performance and ensure system availability and reliability. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, IPT, VPN, QoS). Ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use. Day-to-day perform network administration, support, configure, maintain and upgrade the organization network devices including service packs, patches, hot fixes and security configurations and ensuring the proper defenses are present for each network resource. Assist in keeping track of the MSX s networking infrastructure assets and ensure that the infrastructure and data is kept secure at all times. Work with internal teams and external suppliers for maintaining current infrastructure. Provides technical support in the development, testing and operation of next generation firewalls, intrusion detection/prevention systems, and web application firewalls. Monitoring network performance to ensure that applications are working properly and efficiently, viewing (availability, utilization, throughput, and latency) and test for weaknesses. Works closely with other Teams on projects, system support, network monitoring, and other duties as assigned. Submitting the required reports with all details to the manager when needed. Create and maintains deployment and support documentation. Performs other related duties as assigned by the department manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: BSc degree in networking engineering, computer science, cyber security, or an equivalent experience. Advanced network training certifications may be advantageous. A strong understanding and knowledge of network, and security controls. Cisco certifications in (CCNA, CCNP, Cisco ISE, Cisco Firewalls, Cisco Monitoring systems) or any other relevant certificates likes NSE3, NSE4. Strong troubleshooting skills Skills: Solid understanding of Network principles, practices, and technologies Strong analytical and problem-solving skills Ability to work under pressure and pay attention to detail : (MSX) . . . : . . WAN LAN . . : ( Routers Switches Firewalls Load Balancers IPT VPN QoS). . (Service Packs) (Patches / Hotfixes) . . . (IDS/IPS) (WAF). ( ) . . . . . : . . . : (CCNA CCNP Cisco ISE Cisco Firewalls Cisco Monitoring Systems) (NSE3 NSE4). (Troubleshooting). : . . . . .</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Experience : 5-12 Years in showroom sales Bachelors Degree / MBA Industry: Automobile Company Providing: free accommodation, food and transportation 4-12 Years of Experience in Automobile Sales (New Cars) Experience with Premium Automotive Brands is an Advantage Strong Communication &amp; Negotiation Skills Passion for Sales and Customer Service Key Responsibilities Welcome and assist walk-in customers in the showroom. Understand customer requirements and recommend suitable vehicles. Conduct product presentations and vehicle demonstrations/test drives. Explain vehicle features, specifications, pricing, finance, insurance, and warranty options. Prepare quotations and negotiate sales within company guidelines. Follow up with prospective customers through calls, emails, and WhatsApp. Maintain accurate records of leads and customer interactions in the CRM system. Coordinate with finance, insurance, and registration departments to ensure smooth vehicle delivery. Ensure timely delivery of vehicles and complete all required documentation. Build long-term customer relationships to generate repeat business and referrals. Stay updated on new vehicle models, promotions, and competitor activities. Achieve monthly and annual sales targets set by the management. Maintain high standards of showroom presentation and customer service.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience : 5-12 Years in showroom sales Bachelors Degree / MBA</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Design, develop, and implement custom SharePoint solutions, including web parts, workflows, and site architecture, to meet specific business needs.</li><li>Build and maintain robust front-end interfaces using modern JavaScript frameworks (React, Angular, Vue.js) integrated with SharePoint data.</li><li>Develop and manage back-end services and APIs for SharePoint applications, ensuring seamless data integration and application logic.</li><li>Leverage Power Platform (Power Automate, Power Apps) to extend SharePoint functionality and automate business processes.</li><li>Administer and configure SharePoint environments (Online and On-Premises), including user permissions, site collections, and security settings.</li><li>Perform data migration and integration tasks between SharePoint and other enterprise systems.</li><li>Troubleshoot and resolve complex technical issues across the full stack of SharePoint applications.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>5+ years of experience in SharePoint development and administration, with a strong focus on full-stack capabilities.</li><li>Expertise in front-end technologies: HTML5, CSS3, JavaScript, and modern frameworks like React or Angular.</li><li>Proficiency in C#, .NET Framework/.NET Core for server-side development.</li><li>Experience with SharePoint Online and/or SharePoint On-Premises (2016/.</li><li>Demonstrated experience with Power Platform (Power Automate, Power Apps) and PnP PowerShell/SPFx.</li><li>Strong understanding of REST APIs, JSON, and web services.</li><li>Excellent problem-solving and analytical skills with a keen eye for detail.</li></ul><p></p></section>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a cold email outreach specialist to generate qualified sales opportunities through strategic outbound email campaigns.</p> <p>This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.</p> <p>Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.</p> <p>If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.</p> <h4>What you’ll own</h4> <strong>Prospect research & list building</strong><br> Build highly targeted prospect lists using: <ul> <li>Apollo</li> <li>ZoomInfo</li> <li>LinkedIn Sales Navigator</li> <li>Crunchbase</li> <li>Similar prospecting platforms</li> </ul> Segment prospects by: <ul> <li>Industry</li> <li>Company size</li> <li>Job title</li> <li>Geography</li> <li>Ideal customer profile (ICP)</li> </ul> Verify and clean contact data using: <ul> <li>NeverBounce</li> <li>ZeroBounce</li> <li>Clearout</li> </ul> Maintain organized prospect databases and outreach lists. <strong>Cold email campaign management</strong><br> Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics. <strong>Deliverability & inbox management</strong><br> Manage inbox reputation using platforms such as: <ul> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Mailwarm</li> </ul> Monitor: <ul> <li>Bounce rates</li> <li>Spam scores</li> <li>Sender reputation</li> <li>Inbox health</li> </ul> Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines. <strong>Campaign optimization & reporting</strong><br> Conduct A/B testing on: <ul> <li>Subject lines</li> <li>Messaging</li> <li>CTAs</li> <li>Send times</li> </ul> Track key metrics including: <ul> <li>Open rates</li> <li>Positive reply rates</li> <li>Bounce rates</li> <li>Conversion rates</li> </ul> Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history. <strong>Lead qualification & CRM management</strong><br> Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: <ul> <li>HubSpot</li> <li>Salesforce</li> <li>Zoho CRM</li> <li>Similar CRM platforms</li> </ul> Ensure outreach data remains organized and up to date. <strong>Compliance & best practices</strong><br> Ensure campaigns comply with: <ul> <li>CAN-SPAM</li> <li>GDPR</li> <li>CCPA</li> </ul> Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation. <h4>What makes you a strong fit</h4> <ul> <li>Excellent persuasive and concise writing skills.</li> <li>Strong analytical mindset with a focus on performance improvement.</li> <li>Comfortable using outbound automation and deliverability tools.</li> <li>Organized, proactive, and highly execution-focused.</li> <li>Strong attention to detail.</li> <li>Continuously tests, learns, and optimizes campaign performance.</li> </ul> <h4>Required experience & skills</h4> <strong>Experience</strong><br> 1–2+ years of experience in: <ul> <li>Cold email outreach</li> <li>Outbound lead generation</li> <li>Sales development (SDR)</li> <li>Outbound marketing</li> </ul> <strong>Technical skills</strong><br> Hands-on experience with: <ul> <li>Apollo</li> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Woodpecker</li> <li>Similar outreach platforms</li> </ul> Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication. <strong>Nice-to-have</strong><br> Experience managing large-scale email deliverability.<br> Understanding of: <ul> <li>DNS</li> <li>SPF</li> <li>DKIM</li> <li>DMARC</li> </ul> Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or account executives.<br> Familiarity with outbound automation workflows and CRM integrations. <h4>What a typical day looks like</h4> <ul> <li>Build and refine prospect lists.</li> <li>Launch and monitor outbound email campaigns.</li> <li>Review inbox health and deliverability metrics.</li> <li>Optimize messaging, targeting, and campaign performance.</li> <li>Qualify interested prospects and hand them off to sales.</li> <li>Update CRM records and maintain campaign documentation.</li> </ul> <p>In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>High email open rates.</li> <li>Positive reply and conversation rates.</li> <li>Low bounce rates and strong inbox health.</li> <li>Consistent campaign execution and optimization.</li> <li>Accurate CRM documentation.</li> <li>Growth in qualified outbound pipeline.</li> </ul> <h4>Why join us?</h4> <ul> <li>Own the complete outbound email process from strategy to execution.</li> <li>Work with modern sales engagement and automation tools.</li> <li>Directly influence pipeline growth and revenue generation.</li> <li>Performance-driven environment with measurable impact.</li> <li>Opportunities to grow into: <ul> <li>Senior outbound specialist</li> <li>Sales development team lead</li> <li>Outbound growth manager</li> <li>Revenue operations</li> </ul> </li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Spark Hire intro video (3–5 minutes)</li> <li>Recruiter interview</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer & onboarding</li> </ul> <h4>What happens after you apply</h4> <p>Right after you apply, you’ll receive an invitation to record your intro video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.</p> <p>Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.</p> <p>Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.</p> <h4>Apply now</h4> <p>If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you. Apply today and become a key contributor to building a predictable outbound pipeline.</p></p><p></p>

<ul><li><p>Support onboarding and offboarding processes, ensuring all documentation is completed accurately.&nbsp;</p></li><li><p>Maintain and update employee records, HR databases, and personnel files.&nbsp;</p></li><li><p>Prepare HR-related letters, contracts, and employment documentation.&nbsp;</p></li><li><p>Coordinate employee attendance, leave records, and related reporting.&nbsp;</p></li><li><p>Assist with payroll inputs and employee benefits administration.&nbsp;</p></li><li><p>Respond to employee inquiries regarding HR policies, procedures, and benefits.&nbsp;</p></li><li><p>Support employee engagement initiatives, training programs, and company events.&nbsp;</p></li><li><p>Ensure compliance across all Government bodies with company policies and applicable labor laws.&nbsp;</p></li><li><p>Generate periodic HR reports and maintain accurate HR metrics.&nbsp;</p></li><li><p>Perform other HR and administrative duties as assigned.&nbsp;</p></li><li><p>As per business requirement, pursue all ad-hoc activities.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Human Resources, Business Administration, Management, or a related field.&nbsp;</p></li><li><p>1 to 2 years of experience in Human Resources, Administration, or a similar role in IT industry (preferred).</p></li><li><p>Good understanding of HR processes and employment practices.&nbsp;</p></li><li><p>Familiarity with Omani labor regulations is preferred.&nbsp;</p></li><li><p>Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).&nbsp;</p></li><li><p>Experience using HRIS or HR management systems is an advantage.&nbsp;</p></li><li><p>Strong communication skills in English and Arabic (Written & Spoken).</p></li><li><p>Excellent organizational and time-management skills.&nbsp;</p></li><li><p>Ability to handle confidential information professionally.&nbsp;<br><br></p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Data Governance &amp; Reporting Specialist is responsible for ensuring high-quality, governed, and actionable data across the organization. This role combines data governance, data quality, and reporting capabilities to support regulatory, operational, and strategic decision-making.</p><p>Key Responsibilities</p><p>Data Governance &amp; Compliance</p><ul><li>Support implementation of data governance framework, policies and standards</li><li>Ensure compliance with regulatory requirements (PDPL, DOH, CBUAE)</li><li>Maintain governance documentation and data standards</li><li>Act as liaison between Data, IT and business stakeholders</li></ul><p>Data Quality Management</p><ul><li>Develop and monitor data quality rules and controls</li><li>Track data issues and remediation actions</li><li>Ensure data accuracy for reporting and analytics</li></ul><p>Reporting &amp; Analytics</p><ul><li>Develop dashboards and reports using Power BI</li><li>Provide insights across claims, underwriting and operations</li><li>Enable self-service reporting capabilities</li></ul><p>Data Products &amp; Insights</p><ul><li>Build governed datasets such as Customer 360 and claims dashboards</li><li>Support fraud detection and operational monitoring use cases</li></ul><p>Data Integration &amp; Architecture</p><ul><li>Document data lineage and transformations</li><li>Validate ETL processes and data reconciliations</li></ul><p>Stakeholder Collaboration</p><ul><li>Work with business teams to define KPIs and data requirements</li><li>Drive data-driven decision making</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor s degree in Data Science, Computer Science, Statistics or related field.</li><li>5+ years experience in data governance, data quality or reporting roles.</li><li>Experience in insurance or financial services preferred.</li></ul><b>Technical Skills</b><ul><li>SQL, Power BI</li><li>Python/R (preferred)</li><li>Data governance and data quality tools (Collibra, Talend, etc.)</li><li>Understanding of data governance frameworks (DAMA, DCAM)</li></ul><b>Soft Skills</b><ul><li>Strong analytical and problem-solving skills</li><li>Stakeholder management and communication</li><li>Documentation and process design</li><li>Highly structured and organized, with strong attention to details</li></ul><p></p></section>

<div><br></div><div><strong>AFR Ops Specialist</strong></div><p> <br> Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em> <strong>DHL Global Forwarding</strong> has an opening for a <strong>AFR Ops</strong> <strong>Specialist</strong> <strong>in</strong><strong> Muscat, Oman</strong><strong>. </strong></p>   <p>Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this AFR Ops Specialist position </strong></p> <ul> <li>Engage with Customers under direct/close supervision for shipment information and incident/complaint management</li> <li>Check that correct costs and revenues are captured against customer’s profile and inform about cost/revenue issues</li> <li>Perform administrative shipment level activities under direct/close supervision including receipt of customer booking, documentation requirements, and all related local and international transport</li> <li>Manage shipments under guidance in line with the customer service commitment</li> <li>Identify, gather and inform about exceptions/operational irregularities</li> <li>Understand, follow and support to improve shipment data quality</li> <li>Follow necessary regulatory compliance procedures relating to commodity and locations for shipments</li> <li>Route and/or assign shipments under supervision to relevant consol as guided, ensuring it meets our customers service commitment and maximized our profits. </li> <li>Prepare invoices, and necessary back-up documentation ensuring customer invoice timeliness and accuracy</li> <li>Use available tools to monitor and highlight issues with performance</li> </ul>   <p><strong>Now, here is what we need from you! </strong></p> <table> <tbody> <tr> <td width="302"> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td width="302"> <p>Vocational/Specialized/Technical/Certification</p> </td> </tr> <tr> <td width="302"> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td width="302"> <p>less than 2 years</p> </td> </tr> </tbody> </table>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Goodman Masson is partnering with a new financial markets infrastructure venture under formation in Oman.<br> Backed by prominent institutional investors, the business is building a greenfield platform from the ground up, and is now hiring at the build stage.<br> This is a rare chance to help stand up critical market infrastructure from a blank sheet and then run what you have built.<br> The role As Corporate Actions Specialist , you will be the operational authority for every corporate action and lifecycle event across the platform.<br> From coupon payments and redemptions through to restructurings, complex structured products and sukuk, you will ensure every event is processed accurately, on time, and in line with market practice.<br> This is a hands-on role for an experienced practitioner who has personally managed corporate actions throughout the full instrument lifecycle, not someone who has only overseen the function from a management perspective.<br> Working closely with issuers, paying agents, trustees, custodians, ICSDs and CSDs, you will help build the corporate actions function from the ground up, designing the operating model, procedures and controls that will underpin one of the region's newest financial market infrastructures.<br> What you will do Own the end-to-end processing of corporate actions and lifecycle events including coupon payments, redemptions, amortisations, calls, puts, restructurings, defaults, tenders and exchanges Manage the full lifecycle of bonds, sukuk, asset-backed securities, floating-rate notes and other structured instruments admitted to the platform Build and maintain the corporate actions calendar, ensuring every event is prepared for and executed accurately Manage operational relationships with issuers, paying agents, calculation agents and trustees, establishing robust operating procedures and escalation processes Coordinate notification chains across issuers, CSDs, ICSDs, custodians, settlement banks and investors Reconcile lifecycle events across all counterparties, investigate exceptions and resolve breaks within agreed service levels Design the corporate actions operating model, procedures, runbooks, controls and reconciliation framework during the platform build phase Support issuer onboarding by providing operational expertise on complex issuance structures and lifecycle event processing Work closely with testing teams to support participant certification and ensure market readiness for corporate actions processing Location and terms Based in Muscat, Oman .<br> Permanent for Omani nationals; two-year fixed-term contract for expatriate hires.<br> If this is your kind of build, please apply now!<br> What you will bring Degree in finance, accounting, business, economics or a related discipline At least ten years' hands-on experience in corporate actions within a paying agent, custody, CSD, ICSD or similar capital markets environment Direct experience processing the full lifecycle of bonds, sukuk, asset-backed securities, callable and puttable structures, floating-rate notes and other structured products Strong experience managing coupon payments, redemptions, restructurings, tax events and complex lifecycle processing Proven ability to coordinate corporate actions across issuers, paying agents, trustees, custodians, CSDs, ICSDs and investors Experience reconciling lifecycle events across multiple parties and resolving operational breaks under time pressure Excellent communication skills with the ability to explain complex operational processes clearly to both technical and business stakeholders Fluent English, written and spoken Also of interest Experience working within a paying agent environment with ownership of redemption processing and lifecycle event management Knowledge of sukuk and Islamic finance instruments Experience with SWIFT ISO 15022 and ISO 20022 corporate actions messaging, including MT564, MT566, MT568 and seev messages Familiarity with Securities Market Practice Group (SMPG) standards Understanding of the CPMI-IOSCO Principles for Financial Market Infrastructures Experience working within an international financial centre or regulated financial market infrastructure Arabic language skills</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Outreach Specialist (Outbound Email &amp; Lead Generation) – Remote Position Type: Full-Time, Remote Location: Middle East Preferred Working Hours: U.<br>S. Client Business Hours About the Role At Pavago, one of our clients is hiring a Cold Email Outreach Specialist to generate qualified sales opportunities through strategic outbound email campaigns.<br> This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.<br> Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.<br> If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.<br> What You’ll Own Prospect Research &amp; List Building Build highly targeted prospect lists using: Apollo ZoomInfo LinkedIn Sales Navigator Crunchbase Similar prospecting platforms Segment prospects by: Industry Company size Job title Geography Ideal Customer Profile (ICP) Verify and clean contact data using: NeverBounce ZeroBounce Clearout Maintain organized prospect databases and outreach lists.<br> Cold Email Campaign Management Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics.<br> Deliverability &amp; Inbox Management Manage inbox reputation using platforms such as: Instantly Lemlist Smartlead Mailwarm Monitor: Bounce rates Spam scores Sender reputation Inbox health Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines.<br> Campaign Optimization &amp; Reporting Conduct A/B testing on: Subject lines Messaging CTAs Send times Track key metrics including: Open rates Positive reply rates Bounce rates Conversion rates Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history.<br> Lead Qualification &amp; CRM Management Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: HubSpot Salesforce Zoho CRM Similar CRM platforms Ensure outreach data remains organized and up to date.<br> Compliance &amp; Best Practices Ensure campaigns comply with: CAN-SPAM GDPR CCPA Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation.<br> What Makes You a Strong Fit Excellent persuasive and concise writing skills.<br> Strong analytical mindset with a focus on performance improvement.<br> Comfortable using outbound automation and deliverability tools.<br> Organized, proactive, and highly execution-focused.<br> Strong attention to detail.<br> Continuously tests, learns, and optimizes campaign performance.<br> Required Experience &amp; Skills Experience 1–2+ years of experience in: Cold Email Outreach Outbound Lead Generation Sales Development (SDR) Outbound Marketing Technical Skills Hands-on experience with: Apollo Instantly Lemlist Smartlead Woodpecker Similar outreach platforms Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication.<br> Nice-to-Have Experience managing large-scale email deliverability.<br> Understanding of: DNS SPF DKIM DMARC Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or Account Executives.<br> Familiarity with outbound automation workflows and CRM integrations.<br> What a Typical Day Looks Like Build and refine prospect lists.<br> Launch and monitor outbound email campaigns.<br> Review inbox health and deliverability metrics.<br> Optimize messaging, targeting, and campaign performance.<br> Qualify interested prospects and hand them off to sales.<br> Update CRM records and maintain campaign documentation.<br> In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.<br> Key Metrics for Success (KPIs) High email open rates.<br> Positive reply and conversation rates.<br> Low bounce rates and strong inbox health.<br> Consistent campaign execution and optimization.<br> Accurate CRM documentation.<br> Growth in qualified outbound pipeline.<br> Why Join Us?<br> Own the complete outbound email process from strategy to execution.<br> Work with modern sales engagement and automation tools.<br> Directly influence pipeline growth and revenue generation.<br> Performance-driven environment with measurable impact.<br> Opportunities to grow into: Senior Outbound Specialist Sales Development Team Lead Outbound Growth Manager Revenue Operations Interview Process Initial Phone Screen Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Cold Email Sequence Exercise) Client Interview Offer &amp; Onboarding What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video .<br> This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.<br> Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team.<br> This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.<br> Don’t overthink it—you can record your video as many times as you’d like before submitting it.<br> Only your final submission will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.<br> Apply Now If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you.<br> Apply today and become a key contributor to building a predictable outbound pipeline.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><u><span>Purpose:</span></u></b></p><br><p><span>To support the Financial Controlling function by&nbsp;assisting&nbsp;in reporting, analysis, and closing activities, ensuring&nbsp;timely&nbsp;and&nbsp;accurate&nbsp;financial information for management decision-making. Follows company’s KPIs and makes sure control points are working correctly. </span></p><br><p><b><u>Summary of the Job Role:</u></b></p><br><p>The Junior Controlling Specialist supports financial planning and analysis activities, including budgeting, forecasting, reporting, and internal control. The role focuses on&nbsp;assisting&nbsp;Business controllers and&nbsp;maintaining&nbsp;data accuracy</p><br><p><u><b>Key Deliverables:</b></u></p><br><ul><li>Support a standardized month-end closing process and ensure data accuracy</li><li>Assit in reporting forecasts and actuals for the internal team and submission to stakeholders, and fulfill other external reporting requirements</li><li>Support in preparation of monthly management reports/ presentations in line with the internal requirements, delivering the reports through the (new) templates and worksheets circulated by HQ</li><li>Ability to compare actual and expected results, to understand and report variances. Providing analysis and comments when needed.</li><li>Ensuring effective collaboration of accurate and timely information for the relevant reporting process.</li><li>Working closely with R&amp;D and commercial team for the quotations and able to learn &amp; use CA program</li><li>Assit in the preparation, review, and submission of the annual budgets to stakeholders</li><li>Participate in sustainability / ESG-related activities including verification of records&nbsp;</li><li>Participate in perpetual inventory counting and support reconciliation activities&nbsp;</li><li>Ability for developing and implementing new reporting requirements</li><li>Taking an active role in ad hoc requests and requirements</li><li>Takes initiatives and acts for the areas that should be improved.</li><li>Adapt to flexible working hours when necessary</li><li>Being result and output oriented</li></ul><p><b><u>Qualifications</u></b><b>:</b></p><br><ul><li>Bachelor’s degree in Finance, Business Administration, or equivalent.</li></ul><p><b><u>Skills/Knowledge</u></b><b>:</b></p><br><ul><li>Having analytical thinking skills, able to establish cause-effect relationships between numbers.</li><li>A curious and persistent personality with a “can-do” attitude and “hands-on” mentality.</li><li>Data driven and detail-oriented approach and able to translate data into insights and actions.</li><li>Proactively looks for and proposes improvements in the procedures, analyses and working methods used in the organization.</li><li>Willing to learn and ambitious.</li><li>Giving importance to self-development in line with career goals.</li><li>Cost accounting background.</li><li>Advanced skills in Microsoft Excel.</li><li>SAP FI-CO knowledge.</li></ul><p><b><u>Experience</u></b><b>:</b></p><br><p>2+ years’ experience in finance + Audit experience is a plus.</p><br><p><b><u><span>Business Understanding</span></u></b><b><span>:</span></b></p><br><ul><li><span>Knowledge of Controlling &amp; Accountingprinciples.</span></li><li><span>Advanced knowledge about the operation of manufacturing units.</span></li></ul><p><i><span>Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&amp;I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. </span></i></p><br><p><br><i><span>All Managers and HRs in Prysmian are responsible for ensuring DE&amp;I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.</span></i></p><br><p><i>Visit our DE&amp;I Page to</i><i> learn more about Prysmian's commitments.</i></p><br><p>Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.</p><br> </div>

<p>Definition: Lean Specialist will be responsible and accountable for continuous improvement and efficiencies across the Karwa s products, systems, operations, and processes. Likely to lead a team of people and have cost reporting responsibility. He / She has to be an expert in lean methodologies with a ASQ / IASSC certified Lean Six Sigma Green Belt. Coaches, train and assesses others</p><p>Overall Purpose of the Role: Working with the Production Management Team of Karwa Motors LLC to develop, set the pace and implement business transformational and continuous improvement strategy with sensitivity towards the organizational structure, commercial approach, culture, people, and processes. Outline direction and deployment of the Lean framework to ensure consistent and rigorous application across the business in line with best practice.</p><p>Reporting To: Quality Manager</p><p>Key Responsibilities:</p><ol><li>GENERAL AND TASK MANAGEMENT<br><ul><li>Contribute to the creation and implementation of best practice - Lean vision, strategy, policies, processes, and procedures to aid and improve operational performance</li><li>Contribute to new business initiatives and projects by reviewing and communicating the impact on Lean activities</li><li>Develop a robust continuous improvement strategy in partnership with the Management Team and key business stakeholders</li><li>Implement and support cultural change across the organization and drive business improvement through Lean Methodologies</li><li>Develop, deliver, and support delivery of business improvement change initiatives.</li><li>Develop and contribute towards improvement standards in line with best practice</li><li>Report on progress of projects, understanding the risks, dependencies, budgets, resourcing, issues, critical milestones and forthcoming pipeline, and actions necessary to ensure success</li><li>Define, develop, and publish business improvement process documentation to reflect best practice</li><li>Undertake business process analysis, statistical analysis for improvement projects and to support wider change</li><li>Lead, define and develop continuous improvement activities designed to improve performance, such as the planning and running of lean events</li><li>Perform root cause analysis and resolve problems using Six sigma approach</li><li>Identify business improvement opportunities within the organization</li><li>Conduct risk assessments of processes and tasks in the Manufacturing environment.</li></ul></li><li>PEOPLE MANAGEMENT<br><ul><li>Report on achievement of targets and identify any actions required</li><li>Ensure relevant on-going learning and development of all employees in lean improvement tools and communication methods</li><li>Coach and facilitate teams and individuals to identify and implement improvement opportunities</li><li>Build organizational capability by hiring and developing the continuous improvement team.</li><li>Develop annual development plans and provide input on organization capability/succession planning</li><li>Develop and build a culture of engagement at all levels of the Organization to provide a highly energized team which is flexible to meet the changing needs of the business</li><li>Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required</li><li>Motivate and coach the team to operational success</li></ul></li><li>RELATIONSHIP MANAGEMENT<br><ul><li>Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance</li><li>Stay current and up to date on any technology changes that may affect Lean and advise others of any impact</li><li>Liaise and communicate with other departments, customers, suppliers and other service providers</li><li>Ensure an effective interface with other departmental staff is maintained</li></ul></li><li>SELF-MANAGEMENT<br><ul><li>Support, comply and ensure complicity with Health &amp; Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures</li><li>Embraces personal challenge</li><li>Confident, rounded thinking</li><li>Is self-aware</li><li>Is resilient, assertive, optimistic and open to change</li><li>Engages interest and participation of others and has a collaborative approach to working with others</li><li>Actively Committed to team development</li><li>High levels of motivation and action orientated</li></ul></li></ol><p>Skills and Attributes:</p><ul><li>Ability to sustain and develop team working and team-based problem solving</li><li>Excellent leadership and man- management skills</li><li>Good interpersonal skills</li><li>Ability to manage a variety of cross-functional team members</li><li>Excellent written, verbal and presentation skills</li><li>Excellent organizational and follow-up skills</li><li>Commercially and financially aware</li></ul><p>Qualifications and Experience Levels:</p><ul><li>5 to 8 years of experience in Automobile OEM within Lean environment.</li><li>Full time bachelor s degree in Mechanical or Automobile Engineering from reputed college</li><li>ASQ / IASSC certified Lean Six Sigma Green Belt is mandatory</li><li>ISO 9001:2015 internal auditor certification from ANSI/ASQ or similar agencies is Mandatory</li><li>ISO 14001 &amp; OSHA 45001 certification (Internal auditor) will be an advantage</li><li>Significant work experience in a high-volume manufacturing environment, preferably Bus industry</li><li>Knowledge and understanding of TQM, OE/OD is mandatory</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>5 to 8 years of experience in Automobile OEM within Lean environment.</li><li>Full time bachelor s degree in Mechanical or Automobile Engineering from reputed college</li><li>ASQ / IASSC certified Lean Six Sigma Green Belt is mandatory</li><li>ISO 9001:2015 internal auditor certification from ANSI/ASQ or similar agencies is Mandatory</li><li>ISO 14001 &amp; OSHA 45001 certification (Internal auditor) will be an advantage</li><li>Significant work experience in a high-volume manufacturing environment, preferably Bus industry</li><li>Knowledge and understanding of TQM, OE/OD is mandatory</li><li>Ability to sustain and develop team working and team-based problem solving</li><li>Excellent leadership and man- management skills</li><li>Good interpersonal skills</li><li>Ability to manage a variety of cross-functional team members</li><li>Excellent written, verbal and presentation skills</li><li>Excellent organizational and follow-up skills</li><li>Commercially and financially aware</li></ul>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>