Security inspector Jobs in Oman

<p><b>About the Role: </b>We are launching an exciting new luxury Nikki Beach Resort &amp; Spa in Yiti Bay, Sultanate of Oman and we are seeking an experienced and highly motivated Director of Safety, Security &amp; Protocol (Omani National) to join our pre-opening leadership team for a luxury resort in Muscat. This is a unique opportunity to play a key role in the successful opening of the resort by leading all aspects of safety, security, fire &amp; life safety, and VIP protocol. The successful candidate will work closely with the project team to ensure all security systems, operational procedures, and regulatory requirements are in place before opening, while building a strong culture of safety and service excellence. Key Responsibilities: Lead the planning, development, and implementation of all safety, security, and protocol functions during the pre-opening and operational phases. Ensure compliance with all local laws, regulations, and brand standards related to safety, security, fire &amp; life safety, and emergency preparedness. Work closely with project consultants and contractors to ensure security systems, including CCTV, access control, alarm systems, and emergency equipment, are properly designed, installed, tested, and commissioned. Build strong relationships with government authorities, including the Royal Oman Police, Civil Defense, and other relevant agencies, to facilitate approvals, inspections, and licensing requirements. Develop security policies, emergency response plans, risk assessments, and standard operating procedures. Lead recruitment, training, and development of the Safety &amp; Security team, ensuring operational readiness before opening. Oversee VIP security arrangements and protocol requirements in coordination with government authorities and hotel leadership. Conduct regular audits, drills, investigations, and compliance reviews to maintain a safe and secure environment for guests, colleagues, and visitors. Work closely with all hotel departments to promote a proactive safety culture and support daily operations.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications &amp; Experience</b>: Omani National. Minimum 8 10 years of experience in hotel safety and security, with at least 3 years in a senior leadership role. Previous luxury hotel experience is preferred. Pre-opening hotel experience is highly desirable. Strong knowledge of safety management, fire &amp; life safety systems, hotel security operations, and local regulatory requirements. Experience working with government authorities and managing licensing and compliance processes. Proven leadership skills with the ability to build, coach, and motivate high-performing teams. Strong communication, problem-solving, and stakeholder management skills. Excellent command of English; Arabic language skills are highly desirable.</p>

<ol><li><p>Configure and manage <strong>NGFW, WAF, EDR, SIEM, IAM, PAM, DLP, NAC, VPN, IDS/IPS, Secure Web Gateway, Email Security and MFA</strong> solutions.</p></li><li><p>Design, implement and update security policies and rules.</p></li><li><p>Perform <strong>log source onboarding and security tool integrations</strong>.</p></li><li><p>Implement system hardening and secure configuration practices.</p></li><li><p>Monitor security dashboards, logs and alerts and investigate security incidents.</p></li><li><p>Support incident <strong>containment, eradication and recovery</strong> activities.</p></li><li><p>Perform daily operational health checks and ensure service availability.</p></li><li><p>Coordinate with OEM/vendors for troubleshooting and technical escalations.</p></li><li><p>Support vulnerability scanning, result validation and remediation activities.</p></li><li><p>Coordinate with system owners for patching and vulnerability remediation.</p></li><li><p>Track and report remediation progress and compliance status.</p></li><li><p>Apply cybersecurity frameworks including <strong>ISO 27001, NIST CSF and CIS Controls</strong>.</p></li><li><p>Troubleshoot network and security issues involving <strong>TCP/IP, ARP, ICMP, DHCP, HTTP, SNMP, IPsec and IPv6</strong>.</p></li><li><p>Use protocol analysis tools such as <strong>Wireshark and TCPDump</strong>.</p></li><li><p>Follow <strong>ITIL and Change Management</strong> best practices.</p></li><li><p>Support on-call and after-hours activities when required.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p><strong>Cybersecurity:</strong> NGFW, WAF, EDR, SIEM, IAM, PAM, DLP, NAC, VPN, IDS/IPS, SWG, Email Security, MFA, ATP</p><p><strong>Networking:</strong> TCP/IP, ARP, ICMP, DHCP, HTTP, SNMP, IPsec, IPv6, Wireshark, TCPDump</p><p><strong>Platforms:</strong> Linux, VMware</p><p><strong>Frameworks:</strong> ISO 27001, NIST CSF, CIS Controls</p><p>Preferred Certifications</p><ul><li><p>CCNA / CCNP</p></li><li><p>Palo Alto <strong>PCNSE</strong></p></li><li><p>Fortinet <strong>NSE4 / FCP</strong></p></li><li><p><strong>CISM / CISA</strong></p></li><li><p><strong>CEH</strong></p></li><li><p>CompTIA Security+</p></li><li><p>Microsoft <strong>SC-200 / SC-300</strong></p></li><li><p>Splunk certifications</p></li><li><p>Firewall / Network / ATP / Cybersecurity certifications</p></li></ul><br><p><strong>Mandatory requirement: </strong>Omani national candidates only.</p>

<p>JOB SUMMARY Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.</p><p>CORE WORK ACTIVITIES</p><p>Managing Security Operations</p><p>Assists in the development and implementation of emergency procedures. Recommends follow-up action for security breaches. Conducts investigation of all losses of property assets and refers to proper management for disposition. Deploys security staff to effectively monitor and protect property assets. Complies with all Corporate Security safety and security management guidelines and procedures. Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. Conducts periodic patrols of entire property and parking areas. Recognizes success across areas of responsibility. Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. Implements action plans to monitor and control risk. Keeps abreast of local criminal activity as it may impact property. Maintains required reports and documentation regarding patrols of property and parking areas. Inspects all security equipment and ensures it is fully functioning. Provides means for obtaining necessary medical attention on a timely basis. Conducts hourly employee performance appraisals according to Standard Operating Procedures. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Maintains first aid and CPR certifications required for Security officers. Implements local authority requirement for security and safety.</p><p>Leading Security Teams</p><p>Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers. Celebrates successes by publicly recognizing the contributions of team members. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Encourages and builds mutual trust, respect, and cooperation among team members. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Serves as a role model to demonstrate appropriate behaviors.</p><p>Providing and Ensuring Exceptional Customer Service</p><p>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Meets quality standards and customer expectations on a daily basis. Provides services that are above and beyond for customer satisfaction and retention.</p><p>Conducting Human Resources Activities</p><p>Assists in minimizing cost of accident claims through aggressive claims management. Brings issues to the attention of Human Resources as necessary. Strives to improve service performance. Administers property policies fairly and consistently.</p><p>Additional Responsibilities</p><p>Analyzes information and evaluates results to choose the best solution and solve problems. Develops and maintains a working relationship with local law enforcement authorities. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Provides guidance in setting health and safety policies and standards. Coordinates with Event Sales for VIP escort and media control for large events.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 3 years experience in the security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.</p>

<p>To maintain appropriate control of SCT s Corporate IT &amp; Network to ensure smooth operations and achieve the desired business objectives. Assist in our daily network operations, monitoring security alerts, and troubleshooting technical issues. Work closely with senior engineers to ensure our digital environment remains fast, stable, and highly secure.</p><p><strong>Functional Accountabilities</strong></p><ul><li>Assist in provisioning, configuring, and testing routers, switches, and wireless access points.</li><li>Monitor network performance, bandwidth utilization, and uptime using standard monitoring tools.</li><li>Help maintain up-to-date documentation of network topology, hardware inventory, and IP addresses.</li><li>Monitor security logs, alerts, and system events to detect potential security threats or unauthorized access.</li><li>Assist in the deployment of security patches, antivirus updates, and firewall rules.</li><li>Help enforce company-wide data privacy policies and access control measures.</li><li>Provide tier-1 technical support for network connectivity, VPN access, and security-related issues.</li><li>Diagnose and resolve basic hardware, software, and cabling problems.</li><li>Escalate complex network or security incidents to senior engineers according to company protocols.</li></ul><p><strong>Generic Accountabilities</strong></p><ul><li>Act as a team member by supporting other departments on their work issues within the agreed framework.</li><li>Ensure coordination with other group members.</li><li>Establish and maintain effective work relationship between company, consultants and its subcontractors</li><li>Mentoring, Coaching junior staff or trainees.</li><li>Supporting the Management in other areas of development as and when requested.</li><li>Understand and follow the routes of communication as per the organization chart.</li><li>Actively supporting the development and realization of a positive, value-centered culture focused on excellence.</li><li>Adhere to the existing policies, systems &amp; processes and strive for continuous improvement in alignment with agreed framework</li><li>Works in line with HSE policy, and ensure awareness and compliance of HSE rules and regulations</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Minimum Requirements (Qualification, Work Experience, Competency and Skills)</strong></p><p><strong>Academic Qualification:</strong> Bachelor s degree in Networking, Computer Science, Information Technology, Computer Engineering, Cyber Security, or a related field.</p><p><strong>Work Experience:</strong> Fresh Graduate</p><p><strong>Professional Certifications:</strong> Preferably in Network Security and Network Routing/Protocols also its plus with: CCNA (Cisco Certified Network Associate) CompTIA Network+ or Security+</p><p><strong>Job Skills: (Technical / Non-technical)</strong></p><ul><li>Strong analytical capabilities.</li><li>Excellent communication and presentation skills with English language skills.</li><li>Good in Mathematics &amp; Physics.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide SAP-specific technical guidance and design assurance under the delegated authority of the SAP Technical Manager. The role acts as a Subject Matter Expert for SAP technical architecture, integration standards, clean-core alignment, security-by-design, and solution scalability across SAP landscapes. It contributes to technical standards and reference patterns, reviews SAP technical designs before implementation, and works closely with SAP Basis, Integration, Security/GRC, ABAP, and delivery teams to support SAP solutions that are secure, compliant, resilient, and aligned with OQ architecture principles and business priorities. The role provides SAP-specific technical design assurance within the SAP Technical domain and aligns with OQ architecture principles, target-state direction, and cross-platform standards. The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main tasks and responsibilities</strong></p><p><strong>SAP System Architecture:</strong></p><ul><li>Provide expert-level guidance and design assurance for SAP technical architecture, including SAP S/4HANA landscapes, technical components, integration touchpoints, and architecture principles, to support scalability, performance, reliability, resilience, and clean-core alignment.</li><li>Collaborate with SAP Basis, Integration, SAP Security/GRC, ABAP, infrastructure teams, SAP-managed service counterparts, and business stakeholders to review and align SAP technical architecture with business needs, approved standards, and OQ s SAP operating model.</li><li>Review SAP technical designs before build and provide recommendations through the Manager SAP Technical approval route to ensure alignment with approved architecture, security, compliance, integration, and governance standards.</li></ul><p><strong>Application</strong></p><ul><li>Provide expert SAP technical guidance and design assurance to support SAP solutions being designed, enhanced, and integrated in line with approved standards, business requirements, clean-core principles, and OQ s SAP operating model.</li><li>Review SAP technical specifications and solution designs before build to ensure alignment with architecture standards, extensibility patterns, interface requirements, security-by-design, and compliance expectations.</li><li>Provide technical guidance to demand, delivery, SAP Basis, Integration, SAP Security/GRC, ABAP, and business teams to ensure proposed SAP changes are technically feasible, scalable, supportable, and aligned with business priorities.</li><li>Promote SAP technical best practices, knowledge sharing, and design consistency across SAP application changes, enhancements, integrations, and technical solution decisions.</li><li>Identify SAP technical risks related to application changes and recommend mitigation actions covering integration impact, system compliance, security, performance, resilience, and operational supportability.</li></ul><p><strong>SAP Development and Customization:</strong></p><ul><li>Provide design assurance and technical input for SAP development and customization delivered by ABAP, Fiori/UI5, integration, vendor, and delivery teams.</li><li>Review custom development approaches for alignment with clean-core principles, approved extensibility patterns, coding standards, security expectations, upgrade impact, and operational supportability.</li><li>Provide technical oversight and quality assurance for custom development deliverables without owning ABAP, Fiori/UI5, or integration delivery execution.</li></ul><p><strong>SAP Integration and Interface Management:</strong></p><ul><li>Provide high-level SAP technical architecture input on integration and interface requirements to ensure alignment with approved SAP standards, business needs, security requirements, and OQ s SAP operating model.</li><li>Review SAP integration designs at architecture and risk level to identify key risks related to data flow, security, performance, resilience, monitoring, and operational supportability.</li><li>Coordinate with SAP Basis, Integration, SAP Security/GRC, ABAP, SAP-managed service counterparts, and vendors to support integration-related technical reviews and issue resolution.</li><li>Support the definition and improvement of SAP interface documentation, monitoring expectations, error-handling principles, and ownership clarity across integration touchpoints without replacing SAP Integration Expert ownership of detailed integration design and delivery.</li></ul><p><strong>SAP Upgrade and Migration:</strong></p><ul><li>Support SAP upgrades, release changes, and platform transitions by providing SAP technical governance input from planning and preparation through execution readiness and post-go-live stabilization.</li><li>Provide technical review of upgrade and migration impacts covering OQ-owned dependencies, interfaces, security, testing, business continuity, operational readiness, and SAP-managed service responsibility boundaries.</li><li>Coordinate with SAP Basis, SAP-managed service providers, project delivery, functional teams, integration, security, and business stakeholders to ensure technical risks and dependencies are identified, tracked, and addressed.</li></ul><p><strong>SAP Performance Optimization:</strong></p><ul><li>Identify performance bottlenecks and optimization opportunities within SAP systems by reviewing system metrics, technical patterns, workload trends, interface behaviour, and operational feedback.</li><li>Recommend and coordinate performance improvement actions with SAP Basis, SAP-managed service providers, infrastructure, integration, ABAP, functional, and vendor teams, within the applicable OQ and SAP responsibility boundaries.</li><li>Support review of performance testing and benchmarking outcomes to assess system performance, scalability, and reliability under different workloads and usage scenarios.</li></ul><p><strong>SAP Security and Compliance:</strong></p><ul><li>Collaborate with SAP Security/GRC, SAP Basis, Integration, ABAP, infrastructure, SAP-managed service counterparts, and vendors to review security-by-design requirements during SAP technical design and architecture review.</li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum Qualifications for this position are a bachelor s degree in IT or related disciplines.</li><li>Master s degree in relevant field.</li><li>Excellent knowledge of written, read, and spoken English (required).</li><li>A minimum of 8 10 years experience in SAP technical architecture or senior SAP technical roles, with exposure to standards, design review, and cross-team technical advisory activities.</li><li>Hands-on background in SAP technical roles, with expertise in SAP system architecture, integration architecture review, clean-core principles, and technical design assurance.</li><li>Experience with enterprise applications integrated with SAP, such as laboratory, environmental, operational, or other business systems used in OQ s landscape.</li><li>Experience in application development methodologies and integration techniques sufficient to review and govern designs without owning development or integration delivery.</li><li>Working experience in industries like Oil &amp; Gas, Energy and Utilities is preferable.</li><li>Experience reviewing or contributing to enterprise integration, APIs, and service-oriented architecture solutions.</li><li>Working knowledge of OQ s SAP-enabled Oil &amp; Gas business processes across relevant areas such as finance, procurement, maintenance, supply chain, projects, reporting, integrations, and asset operations.</li><li>Working knowledge of SAP S/4HANA, BW/BI, SAP GRC, Solution Manager, SAP BTP/CPI, SAP Cloud Connector, the SAP RISE operating model, SAP-managed service responsibilities, and related SAP technical components used across OQ s landscape.</li><li>Ability to assess SAP technical requirements in an Oil &amp; Gas operating context without assuming ownership of functional solution design, ABAP development, SAP Basis operations, SAP Security/GRC administration, or detailed integration delivery.</li><li><strong>Soft Skills:</strong> Strong stakeholder influence and collaboration skills, with the ability to guide technical teams and business stakeholders without direct reporting authority. Strong analytical and problem-solving skills, with the ability to assess complex SAP technical designs, identify risks, and recommend practical improvements. Clear communication and presentation skills, with the ability to explain SAP technical topics to technical, business, audit, and management stakeholders. Good planning and prioritization skills, with the ability to balance business urgency, risk, compliance, technical impact, and operational stability. Forward-thinking mindset, with the ability to promote continuous improvement, standardization, resilience, and future-ready SAP technical practices. Strong accountability mindset and business results orientation, with focus on secure, compliant, supportable, and business-aligned SAP solutions. Customer-focused approach, with the ability to maintain constructive relationships with internal teams, SAP, vendors, and business users.</li><li><strong>Technical Skills:</strong> Strong understanding of SAP technical architecture, SAP S/4HANA landscapes, the SAP RISE operating model, SAP-managed service responsibilities, and SAP technical components relevant to enterprise environments. Working knowledge of SAP technologies such as ABAP, Fiori/UI5, integration tools, BW/BI, SAP Basis concepts, and cloud/private cloud services sufficient to review technical designs and identify key risks. Ability to review SAP technical specifications, solution designs, and change proposals for alignment with clean-core principles, approved extensibility patterns, security-by-design, performance, resilience, and operational supportability. Good understanding of SAP security and compliance concepts, including access governance, privileged access, technical/generic users, segregation of duties, logging, monitoring, auditability, and vulnerability remediation. Practical understanding of SAP integration and interface concepts, including data flow, interface monitoring, error handling, security, and ownership clarity across integration touchpoints. Ability to identify SAP technical risks and recommend practical mitigation actions covering integration impact, compliance, performance, resilience, and supportability.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.<br>OR<br>• 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Security Operations<br>• Assists in the development and implementation of emergency procedures.<br>• Recommends follow-up action for security breaches.<br>• Conducts investigation of all losses of property assets and refers to proper management for disposition.<br>• Deploys security staff to effectively monitor and protect property assets.<br>• Complies with all Corporate Security safety and security management guidelines and procedures.<br>• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.<br>• Conducts periodic patrols of entire property and parking areas.<br>• Recognizes success across areas of responsibility.<br>• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.<br>• Implements action plans to monitor and control risk.<br>• Keeps abreast of local criminal activity as it may impact property.<br>• Maintains required reports and documentation regarding patrols of property and parking areas.<br>• Inspects all security equipment and ensures it is fully functioning.<br>• Provides means for obtaining necessary medical attention on a timely basis.<br>• Conducts hourly employee performance appraisals according to Standard Operating Procedures.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Maintains first aid and CPR certifications required for Security officers.<br>• Implements local authority requirement for security and safety.<br>Leading Security Teams<br>• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.<br>• Celebrates successes by publicly recognizing the contributions of team members.<br>• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>Providing and Ensuring Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Meets quality standards and customer expectations on a daily basis.<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>Conducting Human Resources Activities<br>• Assists in minimizing cost of accident claims through aggressive claims management.<br>• Brings issues to the attention of Human Resources as necessary.<br>• Strives to improve service performance.<br>• Administers property policies fairly and consistently.<br>Additional Responsibilities<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Develops and maintains a working relationship with local law enforcement authorities.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Provides guidance in setting health and safety policies and standards.<br>• Coordinates with Event Sales for VIP escort and media control for large events.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. <br>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.<br>OR<br>• 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Security Operations<br>• Assists in the development and implementation of emergency procedures.<br>• Recommends follow-up action for security breaches.<br>• Conducts investigation of all losses of property assets and refers to proper management for disposition.<br>• Deploys security staff to effectively monitor and protect property assets.<br>• Complies with all Corporate Security safety and security management guidelines and procedures.<br>• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.<br>• Conducts periodic patrols of entire property and parking areas.<br>• Recognizes success across areas of responsibility.<br>• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.<br>• Implements action plans to monitor and control risk.<br>• Keeps abreast of local criminal activity as it may impact property.<br>• Maintains required reports and documentation regarding patrols of property and parking areas.<br>• Inspects all security equipment and ensures it is fully functioning.<br>• Provides means for obtaining necessary medical attention on a timely basis.<br>• Conducts hourly employee performance appraisals according to Standard Operating Procedures.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Maintains first aid and CPR certifications required for Security officers.<br>• Implements local authority requirement for security and safety.<br>Leading Security Teams<br>• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.<br>• Celebrates successes by publicly recognizing the contributions of team members.<br>• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>Providing and Ensuring Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Meets quality standards and customer expectations on a daily basis.<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>Conducting Human Resources Activities<br>• Assists in minimizing cost of accident claims through aggressive claims management.<br>• Brings issues to the attention of Human Resources as necessary.<br>• Strives to improve service performance.<br>• Administers property policies fairly and consistently.<br>Additional Responsibilities<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Develops and maintains a working relationship with local law enforcement authorities.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Provides guidance in setting health and safety policies and standards.<br>• Coordinates with Event Sales for VIP escort and media control for large events.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. <br>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job summary<\/h4>\n<p>Assists the director of security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and standard operating procedures.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n<li>High school diploma or GED; 3 years experience in the security\/loss prevention or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in criminal justice or related major; 1 year experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<p><strong>Managing security operations<\/strong><\/p>\n<ul>\n<li>Assists in the development and implementation of emergency procedures.<\/li>\n<li>Recommends follow-up action for security breaches.<\/li>\n<li>Conducts investigation of all losses of property assets and refers to proper management for disposition.<\/li>\n<li>Deploys security staff to effectively monitor and protect property assets.<\/li>\n<li>Complies with all corporate security safety and security management guidelines and procedures.<\/li>\n<li>Completes proper documentation and reports all employee accident and general liability incidents to claims reporting service.<\/li>\n<li>Conducts periodic patrols of entire property and parking areas.<\/li>\n<li>Recognizes success across areas of responsibility.<\/li>\n<li>Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n<li>Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.<\/li>\n<li>Implements action plans to monitor and control risk.<\/li>\n<li>Keeps abreast of local criminal activity as it may impact property.<\/li>\n<li>Maintains required reports and documentation regarding patrols of property and parking areas.<\/li>\n<li>Inspects all security equipment and ensures it is fully functioning.<\/li>\n<li>Provides means for obtaining necessary medical attention on a timely basis.<\/li>\n<li>Conducts hourly employee performance appraisals according to standard operating procedures.<\/li>\n<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n<li>Completes disciplinary procedures and documentation according to standard and local operating procedures (SOPs and LSOPs) and supports the peer review process.<\/li>\n<li>Maintains first aid and CPR certifications required for security officers.<\/li>\n<li>Implements local authority requirement for security and safety.<\/li>\n<\/ul>\n\n<p><strong>Leading security teams<\/strong><\/p>\n<ul>\n<li>Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.<\/li>\n<li>Celebrates successes by publicly recognizing the contributions of team members.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n<li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n<\/ul>\n\n<p><strong>Providing and ensuring exceptional customer service<\/strong><\/p>\n<ul>\n<li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<\/li>\n<li>Empowers employees to provide excellent customer service.<\/li>\n<li>Meets quality standards and customer expectations on a daily basis.<\/li>\n<li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<\/ul>\n\n<p><strong>Conducting human resources activities<\/strong><\/p>\n<ul>\n<li>Assists in minimizing cost of accident claims through aggressive claims management.<\/li>\n<li>Brings issues to the attention of human resources as necessary.<\/li>\n<li>Strives to improve service performance.<\/li>\n<li>Administers property policies fairly and consistently.<\/li>\n<\/ul>\n\n<p><strong>Additional responsibilities<\/strong><\/p>\n<ul>\n<li>Analyzes information and evaluates results to choose the best solution and solve problems.<\/li>\n<li>Develops and maintains a working relationship with local law enforcement authorities.<\/li>\n<li>Informs and\/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<\/li>\n<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.<\/li>\n<li>Provides guidance in setting health and safety policies and standards.<\/li>\n<li>Coordinates with event sales for VIP escort and media control for large events.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>At Courtyard, we\u2019re passionate about better serving the needs of travelers everywhere. It\u2019s what inspired us to create the first hotel designed specifically for business travelers, and it\u2019s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We\u2019re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve \u2013 all while having fun.<\/p>\n\n<p>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>

<p><h4>Job summary<\/h4>\n<p>Assists the director of security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and standard operating procedures.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n<li>High school diploma or GED; 3 years experience in the security\/loss prevention or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in criminal justice or related major; 1 year experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<p><strong>Managing security operations<\/strong><\/p>\n<ul>\n<li>Assists in the development and implementation of emergency procedures.<\/li>\n<li>Recommends follow-up action for security breaches.<\/li>\n<li>Conducts investigation of all losses of property assets and refers to proper management for disposition.<\/li>\n<li>Deploys security staff to effectively monitor and protect property assets.<\/li>\n<li>Complies with all corporate security safety and security management guidelines and procedures.<\/li>\n<li>Completes proper documentation and reports all employee accident and general liability incidents to claims reporting service.<\/li>\n<li>Conducts periodic patrols of entire property and parking areas.<\/li>\n<li>Recognizes success across areas of responsibility.<\/li>\n<li>Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n<li>Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.<\/li>\n<li>Implements action plans to monitor and control risk.<\/li>\n<li>Keeps abreast of local criminal activity as it may impact property.<\/li>\n<li>Maintains required reports and documentation regarding patrols of property and parking areas.<\/li>\n<li>Inspects all security equipment and ensures it is fully functioning.<\/li>\n<li>Provides means for obtaining necessary medical attention on a timely basis.<\/li>\n<li>Conducts hourly employee performance appraisals according to standard operating procedures.<\/li>\n<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n<li>Completes disciplinary procedures and documentation according to standard and local operating procedures (SOPs and LSOPs) and supports the peer review process.<\/li>\n<li>Maintains first aid and CPR certifications required for security officers.<\/li>\n<li>Implements local authority requirement for security and safety.<\/li>\n<\/ul>\n\n<p><strong>Leading security teams<\/strong><\/p>\n<ul>\n<li>Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.<\/li>\n<li>Celebrates successes by publicly recognizing the contributions of team members.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n<li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n<\/ul>\n\n<p><strong>Providing and ensuring exceptional customer service<\/strong><\/p>\n<ul>\n<li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<\/li>\n<li>Empowers employees to provide excellent customer service.<\/li>\n<li>Meets quality standards and customer expectations on a daily basis.<\/li>\n<li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<\/ul>\n\n<p><strong>Conducting human resources activities<\/strong><\/p>\n<ul>\n<li>Assists in minimizing cost of accident claims through aggressive claims management.<\/li>\n<li>Brings issues to the attention of human resources as necessary.<\/li>\n<li>Strives to improve service performance.<\/li>\n<li>Administers property policies fairly and consistently.<\/li>\n<\/ul>\n\n<p><strong>Additional responsibilities<\/strong><\/p>\n<ul>\n<li>Analyzes information and evaluates results to choose the best solution and solve problems.<\/li>\n<li>Develops and maintains a working relationship with local law enforcement authorities.<\/li>\n<li>Informs and\/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<\/li>\n<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.<\/li>\n<li>Provides guidance in setting health and safety policies and standards.<\/li>\n<li>Coordinates with event sales for VIP escort and media control for large events.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>At Courtyard, we\u2019re passionate about better serving the needs of travelers everywhere. It\u2019s what inspired us to create the first hotel designed specifically for business travelers, and it\u2019s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We\u2019re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve \u2013 all while having fun.<\/p>\n\n<p>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>

<p><h4>Job summary<\/h4>\n<p>Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n<li>High school diploma or GED; 3 years experience in the security\/loss prevention or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<p><strong>Managing security operations<\/strong><\/p>\n<ul>\n<li>Assists in the development and implementation of emergency procedures.<\/li>\n<li>Recommends follow-up action for security breaches.<\/li>\n<li>Conducts investigation of all losses of property assets and refers to proper management for disposition.<\/li>\n<li>Deploys security staff to effectively monitor and protect property assets.<\/li>\n<li>Complies with all Corporate Security safety and security management guidelines and procedures.<\/li>\n<li>Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.<\/li>\n<li>Conducts periodic patrols of entire property and parking areas.<\/li>\n<li>Recognizes success across areas of responsibility.<\/li>\n<li>Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n<li>Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.<\/li>\n<li>Implements action plans to monitor and control risk.<\/li>\n<li>Keeps abreast of local criminal activity as it may impact property.<\/li>\n<li>Maintains required reports and documentation regarding patrols of property and parking areas.<\/li>\n<li>Inspects all security equipment and ensures it is fully functioning.<\/li>\n<li>Provides means for obtaining necessary medical attention on a timely basis.<\/li>\n<li>Conducts hourly employee performance appraisals according to Standard Operating Procedures.<\/li>\n<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n<li>Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<\/li>\n<li>Maintains first aid and CPR certifications required for Security officers.<\/li>\n<li>Implements local authority requirement for security and safety.<\/li>\n<\/ul>\n\n<p><strong>Leading security teams<\/strong><\/p>\n<ul>\n<li>Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.<\/li>\n<li>Celebrates successes by publicly recognizing the contributions of team members.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n<li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n<\/ul>\n\n<p><strong>Providing and ensuring exceptional customer service<\/strong><\/p>\n<ul>\n<li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<\/li>\n<li>Empowers employees to provide excellent customer service.<\/li>\n<li>Meets quality standards and customer expectations on a daily basis.<\/li>\n<li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<\/ul>\n\n<p><strong>Conducting human resources activities<\/strong><\/p>\n<ul>\n<li>Assists in minimizing cost of accident claims through aggressive claims management.<\/li>\n<li>Brings issues to the attention of Human Resources as necessary.<\/li>\n<li>Strives to improve service performance.<\/li>\n<li>Administers property policies fairly and consistently.<\/li>\n<\/ul>\n\n<p><strong>Additional responsibilities<\/strong><\/p>\n<ul>\n<li>Analyzes information and evaluates results to choose the best solution and solve problems.<\/li>\n<li>Develops and maintains a working relationship with local law enforcement authorities.<\/li>\n<li>Informs and\/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<\/li>\n<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.<\/li>\n<li>Provides guidance in setting health and safety policies and standards.<\/li>\n<li>Coordinates with Event Sales for VIP escort and media control for large events.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>At Courtyard, we\u2019re passionate about better serving the needs of travelers everywhere. It\u2019s what inspired us to create the first hotel designed specifically for business travelers, and it\u2019s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We\u2019re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve \u2013 all while having fun.<\/p>\n\n<p>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>

<p>Provide SAP-specific technical guidance and design assurance under the delegated authority of the SAP Technical Manager. The role acts as a Subject Matter Expert for SAP technical architecture, integration standards, clean-core alignment, security-by-design, and solution scalability across SAP landscapes. It contributes to technical standards and reference patterns, reviews SAP technical designs before implementation, and works closely with SAP Basis, Integration, Security/GRC, ABAP, and delivery teams to support SAP solutions that are secure, compliant, resilient, and aligned with OQ architecture principles and business priorities. The role provides SAP-specific technical design assurance within the SAP Technical domain and aligns with OQ architecture principles, target-state direction, and cross-platform standards.</p><p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main tasks and responsibilities</strong></p><p><strong>SAP System Architecture</strong></p><ul><li>Provide expert-level guidance and design assurance for SAP technical architecture, including SAP S/4HANA landscapes, technical components, integration touchpoints, and architecture principles, to support scalability, performance, reliability, resilience, and clean-core alignment.</li><li>Collaborate with SAP Basis, Integration, SAP Security/GRC, ABAP, infrastructure teams, SAP-managed service counterparts, and business stakeholders to review and align SAP technical architecture with business needs, approved standards, and OQ s SAP operating model.</li><li>Review SAP technical designs before build and provide recommendations through the Manager SAP Technical approval route to ensure alignment with approved architecture, security, compliance, integration, and governance standards.</li></ul><p><strong>Application</strong></p><ul><li>Provide expert SAP technical guidance and design assurance to support SAP solutions being designed, enhanced, and integrated in line with approved standards, business requirements, clean-core principles, and OQ s SAP operating model.</li><li>Review SAP technical specifications and solution designs before build to ensure alignment with architecture standards, extensibility patterns, interface requirements, security-by-design, and compliance expectations.</li><li>Provide technical guidance to demand, delivery, SAP Basis, Integration, SAP Security/GRC, ABAP, and business teams to ensure proposed SAP changes are technically feasible, scalable, supportable, and aligned with business priorities.</li><li>Promote SAP technical best practices, knowledge sharing, and design consistency across SAP application changes, enhancements, integrations, and technical solution decisions.</li><li>Identify SAP technical risks related to application changes and recommend mitigation actions covering integration impact, system compliance, security, performance, resilience, and operational supportability.</li></ul><p><strong>SAP Development and Customization</strong></p><ul><li>Provide design assurance and technical input for SAP development and customization delivered by ABAP, Fiori/UI5, integration, vendor, and delivery teams.</li><li>Review custom development approaches for alignment with clean-core principles, approved extensibility patterns, coding standards, security expectations, upgrade impact, and operational supportability.</li><li>Provide technical oversight and quality assurance for custom development deliverables without owning ABAP, Fiori/UI5, or integration delivery execution.</li></ul><p><strong>SAP Integration and Interface Management</strong></p><ul><li>Provide high-level SAP technical architecture input on integration and interface requirements to ensure alignment with approved SAP standards, business needs, security requirements, and OQ s SAP operating model.</li><li>Review SAP integration designs at architecture and risk level to identify key risks related to data flow, security, performance, resilience, monitoring, and operational supportability.</li><li>Coordinate with SAP Basis, Integration, SAP Security/GRC, ABAP, SAP-managed service counterparts, and vendors to support integration-related technical reviews and issue resolution.</li><li>Support the definition and improvement of SAP interface documentation, monitoring expectations, error-handling principles, and ownership clarity across integration touchpoints without replacing SAP Integration Expert ownership of detailed integration design and delivery.</li></ul><p><strong>SAP Upgrade and Migration</strong></p><ul><li>Support SAP upgrades, release changes, and platform transitions by providing SAP technical governance input from planning and preparation through execution readiness and post-go-live stabilization.</li><li>Provide technical review of upgrade and migration impacts covering OQ-owned dependencies, interfaces, security, testing, business continuity, operational readiness, and SAP-managed service responsibility boundaries.</li><li>Coordinate with SAP Basis, SAP-managed service providers, project delivery, functional teams, integration, security, and business stakeholders to ensure technical risks and dependencies are identified, tracked, and addressed.</li></ul><p><strong>SAP Performance Optimization</strong></p><ul><li>Identify performance bottlenecks and optimization opportunities within SAP systems by reviewing system metrics, technical patterns, workload trends, interface behaviour, and operational feedback.</li><li>Recommend and coordinate performance improvement actions with SAP Basis, SAP-managed service providers, infrastructure, integration, ABAP, functional, and vendor teams, within the applicable OQ and SAP responsibility boundaries.</li><li>Support review of performance testing and benchmarking outcomes to assess system performance, scalability, and reliability under different workloads and usage scenarios.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum Qualifications for this position are a bachelor s degree in IT or related disciplines.</li><li>Master s degree in relevant field.</li><li>Excellent knowledge of written, read, and spoken English (required).</li><li>A minimum of 8 10 years experience in SAP technical architecture or senior SAP technical roles, with exposure to standards, design review, and cross-team technical advisory activities.</li><li>Hands-on background in SAP technical roles, with expertise in SAP system architecture, integration architecture review, clean-core principles, and technical design assurance.</li><li>Experience with enterprise applications integrated with SAP, such as laboratory, environmental, operational, or other business systems used in OQ s landscape.</li><li>Experience in application development methodologies and integration techniques sufficient to review and govern designs without owning development or integration delivery.</li><li>Working experience in industries like Oil &amp; Gas, Energy and Utilities is preferable.</li><li>Experience reviewing or contributing to enterprise integration, APIs, and service-oriented architecture solutions.</li><li>Working knowledge of OQ s SAP-enabled Oil &amp; Gas business processes across relevant areas such as finance, procurement, maintenance, supply chain, projects, reporting, integrations, and asset operations.</li><li>Working knowledge of SAP S/4HANA, BW/BI, SAP GRC, Solution Manager, SAP BTP/CPI, SAP Cloud Connector, the SAP RISE operating model, SAP-managed service responsibilities, and related SAP technical components used across OQ s landscape.</li><li>Ability to assess SAP technical requirements in an Oil &amp; Gas operating context without assuming ownership of functional solution design, ABAP development, SAP Basis operations, SAP Security/GRC administration, or detailed integration delivery.</li><li><strong>Soft:</strong> Strong stakeholder influence and collaboration skills, with the ability to guide technical teams and business stakeholders without direct reporting authority.</li><li>Strong analytical and problem-solving skills, with the ability to assess complex SAP technical designs, identify risks, and recommend practical improvements.</li><li>Clear communication and presentation skills, with the ability to explain SAP technical topics to technical, business, audit, and management stakeholders.</li><li>Good planning and prioritization skills, with the ability to balance business urgency, risk, compliance, technical impact, and operational stability.</li><li>Forward-thinking mindset, with the ability to promote continuous improvement, standardization, resilience, and future-ready SAP technical practices.</li><li>Strong accountability mindset and business results orientation, with focus on secure, compliant, supportable, and business-aligned SAP solutions.</li><li>Customer-focused approach, with the ability to maintain constructive relationships with internal teams, SAP, vendors, and business users.</li><li><strong>Technical:</strong> Strong understanding of SAP technical architecture, SAP S/4HANA landscapes, the SAP RISE operating model, SAP-managed service responsibilities, and SAP technical components relevant to enterprise environments.</li><li>Working knowledge of SAP technologies such as ABAP, Fiori/UI5, integration tools, BW/BI, SAP Basis concepts, and cloud/private cloud services sufficient to review technical designs and identify key risks.</li><li>Ability to review SAP technical specifications, solution designs, and change proposals for alignment with clean-core principles, approved extensibility patterns, security-by-design, performance, resilience, and operational supportability.</li><li>Good understanding of SAP security and compliance concepts, including access governance, privileged access, technical/generic users, segregation of duties, logging, monitoring, auditability, and vulnerability remediation.</li><li>Practical understanding of SAP integration and interface concepts, including data flow, interface monitoring, error handling, security, and ownership clarity across integration touchpoints.</li><li>Ability to identify SAP technical risks and recommend practical mitigation actions covering integration impact, compliance, performance, resilience, and supportability.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Some careers grow faster than others.&nbsp;&nbsp;&nbsp;&nbsp;<br>&nbsp;&nbsp;&nbsp;&nbsp;<br></span></strong></p><br><br><p><strong><span>If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.<br></span></strong></p><br><br><p><span>Cybersecurity enables businesses and functions to manage information security risks by ensuring that risks and controls are assessed and implemented appropriately, objectively and independently, supported by professional and specialized subject-matter expertise.<br></span></p><br><br><p><span>The Cybersecurity Manager will lead the Cybersecurity Function for the Oman branch as part of the global and regional Cybersecurity organization. The role will be responsible for defining and implementing an industry-leading cybersecurity service that evolves in response to the constantly changing information security threat landscape.<br></span></p><br><br><p><span>The role holder will build trusted relationships with country and regional senior stakeholders, support regional cybersecurity initiatives and act as the Information Security Officer for Oman. Responsibilities will also include addressing local regulatory requirements, representing the organization at financial-sector cybersecurity forums, and acting as the key contact for internal and external auditors on cybersecurity matters.<br></span></p><br><br><p><strong><span>Duties &amp; Responsibilities:<br></span></strong></p><br><br><ul><li><span>Collaborate with Global, Regional and Country Technology representatives, as well as peer managers, to deliver team objectives within applicable country policies, budgetary limits and regulatory requirements.</span></li><li><span>Lead and support colleagues in developing, implementing and monitoring a strategic, comprehensive enterprise cybersecurity management programme.</span></li><li><span>Support Group and Regional business technology planning by providing up-to-date insight into current capabilities and a forward-looking view of technology and systems.</span></li><li><span>Contribute to the Country and Regional Cybersecurity strategy, protecting the bank’s technology environment while upholding and enhancing HSBC’s values, reputation and stakeholder value.</span></li><li><span>Support the Regional Chief Information Security Officer in delivering global cybersecurity programmes across the region and country.</span></li><li><span>Coordinate and deliver cybersecurity training and awareness sessions to strengthen employees’ understanding of information security. Set performance objectives for direct reports and support their professional development.</span></li><li><span>Work with business stakeholders across the organization to raise awareness of risk management matters, communicate the country’s cybersecurity risk profile and promote appropriate risk mitigation and control actions.</span></li><li><span>Balance organizational security requirements with business objectives to manage security risks while enabling the achievement of strategic goals.</span></li><li><span>Monitor the evolving threat landscape and brief the Country Board and senior management on the bank’s security posture, emerging threats and significant events affecting the financial-services industry.</span></li><li><span>Provide country management with regular updates on cybersecurity improvement initiatives, including their benefits, progress, key challenges and any decisions or support required.</span></li><li><span>Provide guidance to ensure that country-specific cybersecurity regulatory requirements are addressed promptly through the implementation of appropriate controls and the development or enhancement of policies and standards.</span></li><li><span>Support cybersecurity governance activities by maintaining alignment with Global and Regional messaging and ensuring that formal oversight is exercised through the appropriate governance forums.</span></li><li><span>Lead, coordinate and manage cybersecurity committee meetings, including agendas, materials, actions and follow-up.</span></li><li><span>Strengthen and maintain the bank’s relationships with the Central Bank and other relevant regulatory authorities.<br></span></li></ul><p><span>&nbsp;<strong>Experience &amp; Qualifications:<br></strong></span></p><br><br><ul><li><span>A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.</span></li><li><span>A minimum of a bachelor’s degree, with at least 10 years’ experience in IT security governance and operational processes, preferably within the financial services industry or a global corporate services environment.</span></li><li><span>Experience in Risk management, Audit</span></li><li><span>A positive and professional approach, with the ability to work effectively as part of a team.</span></li><li><span>Flexible, adaptable and open to change.</span></li><li><span>Confident, accountable and willing to take ownership of responsibilities and ongoing professional development.</span></li><li><span>Strong written and verbal communication skills, with the ability to adapt communication style to different audiences. Fluency in written and spoken English is required.</span></li><li><span>Ability to explain complex technical and cybersecurity concepts clearly to non-technical stakeholders.</span></li><li><span>A proven commitment to delivering high-quality customer service.</span></li><li><span>Ability to build effective working relationships quickly with a broad range of stakeholders.</span></li><li><span>Self-motivated, with the ability to learn quickly and apply new knowledge effectively.<br></span></li></ul><p><span>For further details and application information please visit our careers site, searching for the reference number </span><strong><span>60924</span></strong><span>.<br></span><span>We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.<br></span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br></span></p><br><br><p><span>Issued by The Hong Kong and Shanghai Banking Corporation Limited</span></p><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Oman </div> </div>

<p>Role Background&nbsp;</p><p><br></p><p>As the first Business Development and Sales to be hired, you’ll be tasked with closing the first deals yourself while simultaneously designing the sales playbook, supporting the choice of our tech stack, and eventually hiring the sales executives who will report to you.&nbsp;&nbsp;</p><p><br></p><p>&nbsp;</p><p><br></p><p>What you will do&nbsp;</p><p><br></p><p>You will establish a repeatable sales process including setting up CRM systems, defining the outreach strategy, and figuring out exactly how we pitch our services and our SaaS platform in collaboration with the founders.&nbsp;</p><p><br></p><p>You will represent the company in all of your dealings with prospective clients and potential partners. You will identify target accounts (CISO/CTO level), open doors, and close deals.&nbsp;</p><p><br></p><p>Once you have proven the model works, you will help us hire and train our first few Sales Managers/Account Executives.&nbsp;</p><p><br></p><p>You will help us refine our message for us to become a vital partner for our clients.&nbsp;</p><p><br></p><p>&nbsp;</p><p><br></p><p>Who you are&nbsp;</p><p><br></p><p>You should know the difference between a vulnerability scan and a red-team exercise and understand the pain points CISOs face.&nbsp;</p><p><br></p><p>You should proactively identify gaps in the process and work to bridge them, and document the way to address such occurrences in the future.&nbsp;</p><p><br></p><p>You should be comfortable with the ambiguity of an early-stage company and have the mental fortitude to navigate the demands that come with it.&nbsp;</p><p><br></p><p>You should have sold both services (consulting/ assessments) and products (SaaS).&nbsp;&nbsp;</p><p><br></p><p>You should know how to pivot between a one-time contract and a recurring subscription.&nbsp;</p><p><br></p><p>You should believe in consultative selling and prioritising the sale of services and products that prospective clients actually need.&nbsp;</p><p><br></p><p>You should be able to conduct market surveys and prepare reports to identify market trends and changes in direction.&nbsp;</p><p><br></p><p>You should be able to manage the technical and commercial aspect of presales with the support of subject matter experts and founders.&nbsp;</p><p><br></p><p>You should be comfortable with driving revenue personally and through the strategic management of a hybrid sales force.&nbsp;</p><p><br></p><p>Job requirements</p><p>Desired Experience&nbsp;</p><p><br></p><p>At least 5 years of experience in B2B sales specifically within the cyber security or high-end IT infrastructure space.&nbsp;</p><p><br></p><p>Hybrid Track Record with proven experience selling consultative services (pentesting, audits, GRC) and SaaS/Subscription products.&nbsp;&nbsp;</p><p><br></p><p>Experience in founding a sales team, territory or department is an added advantage.&nbsp;&nbsp;</p><p><br></p><p>An existing contact list or LinkedIn network of C-level security contacts (CISOs, CTOs, and IT Directors) is an added advantage.&nbsp;</p><p><br></p><p>Past career pivot from a related technical role to a sales role is an added advantage.&nbsp;</p><p><br></p><p>&nbsp;</p><p><br></p><p>Desired Technical Background&nbsp;</p><p><br></p><p>Strong technical background and understanding of terminology used in the information security industry.&nbsp;</p><p><br></p><p>A solid grasp of the NIST Cybersecurity Framework or ISO 27001.&nbsp;</p><p><br></p><p>Any of the below certifications or equivalent is an added advantage&nbsp;</p><p><br></p><p>Certified Information Systems Security Professional (CISSP)</p><p><br></p><p>Certified Information Security Manager (CISM)&nbsp;</p><p><br></p><p>Certified Cyber Security Sales Professional/Manager (CCSVP/M)&nbsp;</p><p><br></p><p>A bachelor's or master's degree in business, Computer Science, Cyber Security, or related fields.&nbsp;</p><p><br></p><p>High proficiency in CRM software packages and the ability to set up automations and reporting.&nbsp;</p><p><br></p><p>Experience using tools for outbound prospecting.&nbsp;</p><p><br></p><p>Familiarity with tools and software packages used for incident handling, forensics, and penetration testing.</p><p><br></p><p>Preference will be given to Omani candidates</p>

<p> <strong>Job Title </strong>Linux OS Administrator (OpenShift and Ansible Specialist)</p> <p> <strong>Department</strong> Enterprise IT Infrastructure </p> <p> <strong>Job Summary</strong> </p> <p>As a Linux OS Administrator specialized in OpenShift and Ansible, you will play a crucial role in maintaining and enhancing our clients' Linux-based infrastructure and deploying applications on OpenShift. You will also be responsible for automating tasks using Ansible, streamlining processes, and ensuring the stability, security, and high availability of systems. Your expertise in both OpenShift and Ansible will be instrumental in optimizing performance, resolving issues, applying security standards, performing OS patching, and supporting our clients' technology needs.</p> <p> <strong>Responsibilities</strong> </p> <p>1. Install, configure, patch, and maintain Linux-based systems to ensure optimal performance, security, and reliability.</p> <p>2. Deploy and manage containerized applications on the OpenShift platform, including setting up pods, services, and routes.</p> <p>3. Monitor system performance and proactively identify and resolve issues to ensure continuous availability of services.</p> <p>4. Collaborate with development teams to troubleshoot any application-related issues on OpenShift.</p> <p>5. Develop, test, and maintain Ansible playbooks for automating various system administration tasks, including software installations, configurations, and updates.</p> <p>6. Implement and maintain security measures to protect systems from unauthorized access, data breaches, and cyber threats, as per the approved Security Standard. This includes configuring controls, setting up access controls, and supporting configuration and system audits.</p> <p>7. Apply security standards and best practices to ensure compliance with industry regulations and company policies.</p> <p>8. Perform regular OS patching and updates to address security vulnerabilities and keep systems up-to-date.</p> <p>9. Perform routine system backups, disaster recovery planning, and system upgrades to keep systems resilient and protected.</p> <p>10. Assist in capacity planning and resource allocation to optimize infrastructure performance.</p> <p>11. Conduct regular security assessments and vulnerability scans to identify and address potential vulnerabilities.</p> <p> <strong>Requirements</strong> </p> <p>1. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</p> <p>2. Proven experience in Red Hat Enterprise Linux (RHEL), and certified RHCE.</p> <p>3. Strong expertise in deploying and managing applications on Kubernetes, and OpenShift.</p> <p>4. Proficiency in automation using Ansible, including creating playbooks, roles, and modules.</p> <p>5. Solid understanding of networking concepts, TCP/IP, DNS, and firewall configurations.</p> <p>6. Experience with containerization technologies and container orchestration.</p> <p>7. Knowledge of scripting languages (e.g., Bash, Python) to automate tasks and create custom solutions.</p> <p>8. Experience in OS monitoring tools, and commands.</p> <p>9. Excellent problem-solving skills and ability to work well under pressure in a fast-paced environment.</p> <p>10. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and clients.</p> <p> </p> <p> <strong>Technical Experience </strong> </p> <p>1. Experience with cloud platforms like AWS, Azure, or Google Cloud.</p> <p>2. Familiarity with other containerization platforms such as Docker Swarm or Kubernetes.</p> <p>3. Red Hat Certified Specialist in Ansible Automation.</p> <p>4. Red Hat Certified OpenShift Administrator.</p> <p> </p> <p> </p>

<p>ROLE OBJECTIVE Senior Specialist, Network is responsible for delivering advanced L2 network operations support within Otech s managed services environment The role ensures stability, availability, performance, and security of customer and internal network infrastructure by executing troubleshooting, configuration, monitoring, while ensuring timely escalation of design-level or complex engineering issues to Technology &amp; Innovation (CCOE) The Senior Specialist acts as a senior technical authority during incidents, changes, and maintenance windows while supporting Junior Specialists and coordinating with vendors when required</p> <h3>RESPONSIBILITIES</h3> <ul> <li>Network Operations and L2 Support<ul> <li>Operate and maintain enterprise and cloud network environments including routing, switching, firewalls, and load balancers</li> <li>Provide advanced L2 troubleshooting for network incidents within approved procedures and runbooks</li> <li>Ensure network services meet availability and performance SLAs</li> </ul> </li> <li>Incident Handling and Escalation<ul> <li>Investigate and resolve network incidents using structured troubleshooting methodologies</li> <li>Analyse logs and monitoring data to identify root causes within L2 scope</li> <li>Escalate complex or design-related issues to Team Lead and Technology &amp; Innovation (COE)</li> <li>Provide accurate updates and documentation in incident tickets</li> </ul> </li> <li>Monitoring and Performance<ul> <li>Monitor network health, availability, and performance using approved tools</li> <li>Identify recurring issues and performance trends</li> <li>Tune alerts and thresholds in coordination with Team Lead</li> </ul> </li> <li>Network Configuration and Maintenance<ul> <li>Execute approved network configurations, patches, and maintenance activities</li> <li>Validate post-change stability and escalate engineering concerns to COE</li> <li>Support capacity growth and lifecycle activities from an operational perspective</li> </ul> </li> <li>Security Operations<ul> <li>Implement and maintain network security controls as per operational standards</li> <li>Support investigation of network-related security incidents</li> <li>Escalate advanced security engineering issues to COE</li> </ul> </li> <li>Vendor Coordination<ul> <li>Work with vendors for operational troubleshooting and support cases</li> <li>Provide complete diagnostics for vendor and COE escalations</li> </ul> </li> <li>Documentation and Knowledge Management<ul> <li>Maintain network documentation, diagrams, and troubleshooting guides</li> <li>Document incident resolutions and known issues</li> <li>Support operational best-practice development</li> </ul> </li> <li>Team Support and Knowledge Sharing<ul> <li>Provide guidance and mentoring to Junior Network Specialists</li> <li>Share knowledge during incident reviews and operational discussions</li> </ul> </li> </ul> <h3>ROLE SPECIFICATIONS</h3> <ul> <li>Qualification<ul> <li>Bachelor's degree in Computer Science, Information Systems, or Information Technology</li> </ul> </li> <li>Certification<ul> <li>CCIE Routing &amp; Switching CCNP, CCNA, NSE4-8 desirable</li> </ul> </li> <li>Experience<ul> <li>5+ years of experience in network operations within managed services or service delivery environments</li> </ul> </li> <li>Skills<ul> <li>Strong L2 troubleshooting skills for routing, switching, firewall, and load balancing</li> <li>Experience with Cisco, Palo Alto, Juniper, F5, and Huawei networks</li> <li>Strong documentation and communication skills</li> </ul> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Computer Science, Information Systems, or Information Technology</li> <li>CCIE Routing &amp; Switching CCNP, CCNA, NSE4-8 desirable</li> <li>5+ years of experience in network operations within managed services or service delivery environments</li> <li>Strong L2 troubleshooting skills for routing, switching, firewall, and load balancing</li> <li>Experience with Cisco, Palo Alto, Juniper, F5, and Huawei networks</li> <li>Strong documentation and communication skills</li> </ul>

<ul><li>Provide day-to-day operational support for the NGFW environment, including health checks and monitoring</li><li>Troubleshoot firewall and network security issues; investigate and resolve connectivity, security, and performance problems</li><li>Manage and implement firewall policy/rule changes per approved change management processes</li><li>Support NGFW lifecycle planning — upgrades, refreshes, capacity and performance reviews</li><li>Coordinate with the NGFW OEM/vendor on technical support cases and escalations</li><li>Work closely with the client's IT, network, cybersecurity, and operations teams</li><li>Maintain technical documentation, incident records, and status reporting</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in oil & gas, utilities, or other critical infrastructure environments</li><li>Familiarity with IT/OT network segmentation</li><li>Relevant vendor certification (e.g., PCNSE, NSE4/NSE7, CCSA/CCSE — per confirmed platform)</li><li>Prior experience on an NOC (National Oil Company) or similar major operator contract</li><li>Arabic language skills</li><li>Willingness to commit to a long-term (5-year), single-site onsite assignment</li><li>Based in Oman or able to relocate with reasonable notice</li><li>Able to pass client site access/security clearance requirements</li><li>Completion of HSE induction as required by site</li></ul>

<ul><li><p>Handle inbound and outbound customer calls.</p></li><li><p>Respond to customer emails and approved digital channels.</p></li><li><p>Identify and understand customer issues.</p></li><li><p>Perform first-level troubleshooting.</p></li><li><p>Create and update incidents/service requests in BMC Helix.</p></li><li><p>Categorize and prioritize tickets correctly.</p></li><li><p>Follow approved troubleshooting procedures and knowledge articles.</p></li><li><p>Escalate unresolved issues to appropriate support groups.</p></li><li><p>Maintain accurate ticket documentation.</p></li><li><p>Follow call scripts and security procedures.</p></li><li><p>Meet individual and team SLA/KPI targets.</p></li><li><p>Maintain professional customer communication.</p></li><li><p>Participate in training, quality monitoring, and knowledge sessions.</p></li><li><p>Support shift operations including 8x5, 16x5 and 24x7 coverage as required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p><strong>Education:</strong> Diploma or bachelor’s degree preferred; IT, Computer Science, Business, Communications, or related field</p></li><li><p><strong>Experience:</strong> 1–2 years minimum in Helpdesk, Call Center, Customer Service or Technical Support</p></li><li><p><strong>English:</strong> Good written and spoken English</p></li><li><p><strong>Arabic:</strong> Excellent Arabic communication — essential for end-user support</p></li><li><p><strong>Computer Skills:</strong> Strong Windows, MS Office, browser, and general troubleshooting skills</p></li><li><p><strong>Customer Service:</strong> Strong customer-facing and telephone etiquette</p></li><li><p><strong>ITSM:</strong> Basic understanding of Incident, Request, SLA, and Escalation concepts</p></li><li><p><strong>Ticketing:</strong> Experience with ITSM/ticketing systems preferred</p></li><li><p><strong>Typing:</strong> Good typing speed and accurate data entry</p></li><li><p><strong>Shift Work:</strong> Must be willing to work 8x5, 16x5 and eventually 24x7 shifts</p></li><li><p><strong>Security:</strong> Able to follow confidentiality, access-control, and information-security procedures</p></li></ol>

<p>Cloud &amp; Server Engineer | 5+ Yrs | Muscat, Oman | Onsite.</p><p><br></p><p>Experience in AWS/Azure/GCP, Linux, VMware, networking, security, Docker, Kubernetes, PostgreSQL, Nginx, backup/DR and production support.</p><p><br></p><p>Kerala candidates preferred.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in AWS/Azure/GCP, Linux, VMware, networking, security, Docker, Kubernetes, PostgreSQL, Nginx, backup/DR and production support. Kerala candidates preferred.</p>

<p><strong>Job Summary</strong></p><p>The Senior Infrastructure Specialist manages enterprise IT infrastructure, ensuring secure, reliable, and highly available server, cloud, storage, and Microsoft environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage IT infrastructure and server operations.</li><li>Administer Active Directory, Microsoft 365, SharePoint, and virtualization.</li><li>Implement infrastructure security and patch management.</li><li>Conduct vulnerability assessments and remediation.</li><li>Monitor infrastructure performance and incidents.</li><li>Support disaster recovery and maintain documentation.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science or equivalent.</li><li>Professional certifications preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 5–8 years of infrastructure administration experience.</li><li>Strong knowledge of Windows Server, Active Directory, VMware/Hyper-V, Microsoft 365, cloud platforms, infrastructure security, scripting, and troubleshooting.</li></ul>

<p>Salary Based on experience and interview Assessment Pls share CVs along with educational certificates, experience certificates and passport copy for shortlisting and interview at the earliest</p><p><strong>Desired Candidate Profile</strong></p>Three-year Diploma in Electronics Engineering with at least 7 years experience in Operation and Maintenance of Fire Alarm, Security Alarm, UPS System, Security &amp; Access control Systems, Electronics circuits and PCB trouble shooting ,electronics circuits and the like, of which at least 5 years shall be in a similar supervisory position.