Sales Rep. Jobs - muscat Oman

<p>The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.</p><p><strong>Responsibilities</strong></p><p><strong>General:</strong></p><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li><li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li><li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.</li><li>It is part of your role and your responsibility to fully support all learning and development activities.</li><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li><li>Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li><li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li><li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador at all times.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li><strong>Departmental:</strong></li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li>Answer hotel s main telephone number and connect guest and colleagues to the correct telephone extension.</li><li>Greet all callers with warm and sincere greeting.</li><li>To carry out wake-up call procedures to perfection and maintain accurate and appropriate records</li><li>To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.</li><li>To be able to take messages in writing and ensuring delivery.</li><li>To maintain a good working relationship with all departments</li><li>To make sure to assist all departments calls when they revert to the board.</li><li>Ensure there is sufficient stationary at all times</li><li>Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects</li><li>Make sure printers are working at all times and contact IT Department when maintenance or ink are needed</li><li>Assist Reservations Department, Front Office and Room Service when needed</li><li>Anticipate and recognize individual guest needs.</li><li>Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.</li><li>Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.</li><li>Pass on requests in a timely and accurate manner to appropriate colleagues.</li><li>Communicate with security as necessary in the event of an emergency.</li><li>Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.</li><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li><li>Maintain complete knowledge of:</li><li>All hotel features/services, hours of operations.</li><li>All hotel restaurant food concepts, dress code and ambiance.</li><li>All hotel room types, number /names, amenities and locations.</li><li>Scheduled daily group activities, names and locations of meeting/banquet rooms</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up.</li><li>The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.</li><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li><li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li><li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.</li><li>It is part of your role and your responsibility to fully support all learning and development activities.</li><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li><li>Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li><li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li><li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador at all times.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li>To carry out any additional duties requested by management, related to hotel operational activities.</li><li>Answer hotel s main telephone number and connect guest and colleagues to the correct telephone extension.</li><li>Greet all callers with warm and sincere greeting.</li><li>To carry out wake-up call procedures to perfection and maintain accurate and appropriate records</li><li>To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.</li><li>To be able to take messages in writing and ensuring delivery.</li><li>To maintain a good working relationship with all departments</li><li>To make sure to assist all departments calls when they revert to the board.</li><li>Ensure there is sufficient stationary at all times</li><li>Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects</li><li>Make sure printers are working at all times and contact IT Department when maintenance or ink are needed</li><li>Assist Reservations Department, Front Office and Room Service when needed</li><li>Anticipate and recognize individual guest needs.</li><li>Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.</li><li>Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.</li><li>Pass on requests in a timely and accurate manner to appropriate colleagues.</li><li>Communicate with security as necessary in the event of an emergency.</li><li>Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.</li><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li><li>Maintain complete knowledge of:</li><li>All hotel features/services, hours of operations.</li><li>All hotel restaurant food concepts, dress code and ambiance.</li><li>All hotel room types, number /names, amenities and locations.</li><li>Scheduled daily group activities, names and locations of meeting/banquet rooms</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A. Job Summary The Procurement Manager is responsible for overseeing the sourcing, purchasing, and supplier management functions of the company. This role involves developing procurement strategies, negotiating contracts, and ensuring that goods and services are purchased at the best value while maintaining high-quality standards. The Procurement Manager works closely with internal stakeholders and suppliers to align procurement practices with company goals and budgetary constraints B. Key Responsibilities Core Area: 1. Procurement Strategy &amp; Sourcing - Develop and implement procurement strategies aligned with business objectives. - Identify, evaluate, and onboard reliable suppliers for raw materials, APIs, packaging, and equipment. - Establish long-term supplier relationships to ensure quality and cost efficiency. - Stay updated with market trends, pricing, and supplier capabilities. - Conduct market analysis to identify sourcing opportunities and trends. 2. Vendor &amp; Supplier Management - Build and maintain strong relationships with key suppliers to ensure long-term partnerships. - Monitor supplier performance and resolve issues related to quality, delivery, or compliance - Conduct supplier qualifications, audits, and performance evaluations. - Identify, evaluate, and select suppliers based on quality, cost, and reliability. - Negotiate contracts, pricing, and payment terms with suppliers. - Ensure compliance with organizational policies and legal regulations in all contracts - Manage supplier risk assessment and alternate sourcing strategies. 3. Cost Optimization &amp; Budget Management - Drive cost-saving initiatives while maintaining product quality and availability. - Analyze procurement cost trends, pricing models, and total cost of ownership (TCO). - Work with finance teams to ensure budget control and cost efficiency. - Optimize inventory levels to balance cost and demand. 4. Inventory &amp; Supply Chain Coordination - Collaborate with production, planning, and warehouse teams to ensure on-time material availability. - Monitor inventory levels, stock movement, and reordering processes. - Implement Just-In-Time (JIT) and vendor-managed inventory (VMI) models for optimization. 5. Procurement Process Management - To supervise procurement of raw materials, Packaging Material, Lab chemicals, Reference standards and other MISC materials as per requirement. - To receive requisitions from various departments and process them as per priority in discussion with Director SCM and based on required approvals. - Compile the documents for pre-budget approval with Finance dept. Follow up with Finance and Internal Auditor, as it needs to be coordinated for approval with Internal Auditor once Finance approves it. - To supervise and validate the generating of Purchase Order (PO) for approved order, check and send mail with the approved Po to vendor and following up with Finance for advance payment settlements / Following up with vendors for faster delivery of Material. - Arrange Collection of the documents through mail, Invoice, packing list, certificate origin, certificate of analysis, if it is air shipment air waybill, it is sea shipment bill of lading - Raw material needs to be attested by MOH / MOE backed up by COA / MSDS and seek approval for import from them. - To make sure duty charges are paid if it is not exempted ones though Agent, if they are not mentioned in MOH decree - To follow up with the clearing agent for clearance of all the imported material. - As soon as the material arrival is known, inform the stores in advance for them to plan the space and receive the materials. - To procure miscellaneous items consumable from local vendors and arrange to keep those items in stores. - To liaison with the Accounts department for the LC terms agreed with vendors, to enable them to interact with the bank and complete formalities and make the process smoother. - Follow up with Accounts for LC copy and provide it to suppliers. - Update MOH on Raw materials procured using CSV format on a monthly basis. - To forward raw material active or Excipient and packaging material sample to QC &amp; R &amp;D department for analysis and follow-up for the report. - To ensure audits of manufacturers are planned and organized as per QA requirements for regulatory compliance. - To liaise with vendors for documentation requirements for Regulatory Dept. on regular basis for submissions with various regulatory bodies. - To ensure cost of materials are in control and credit terms with Vendors are improved in comparison to previous years. 6. Human Resource Management: - Overall supervision and motivation of the team. - Set and approve targets for the performance of his immediate subordinates. - Carry out annual performance appraisal of his subordinates and identify their potential and training and development needs. - Identifying training needs for subordinates and train and develop supervisors to provide management depth; provide motivation and career development for employees, - Give guidance, support, and professional leadership to staff under him and motivate them. C. Job Specifications Education - Bachelor s degree in Pharmacy, Supply Chain Management, Business Administration, or a related field. - Professional certifications such as CIPS (Chartered Institute of Procurement &amp; Supply) or CPSM (Certified Professional in Supply Management) are a plus. Experience - Minimum 15 years of experience, preferably in similar or related industry, out of which 3-5 years in managerial rule. - Extensive experience in managing procurement, with a proven track record of success - Experience in global sourcing or managing international suppliers - Knowledge of inventory management or logistics Functional Competencies 1. Strategic Sourcing - Expertise in identifying, evaluating, and selecting suppliers to meet business needs. - Ability to analyze market trends and supplier capabilities to optimize sourcing strategies. 2. Supplier Relationship Management - Proficiency in managing supplier contracts, performance, and relationships. - Knowledge of supplier risk assessment and supplier development programs. 3. Contract Management and Negotiation - Skilled in drafting, reviewing, and negotiating procurement contracts and agreements. - Understanding of legal and regulatory requirements in procurement contracts. 4. Cost and Price Analysis - Ability to conduct total cost of ownership (TCO) analysis and cost-benefit evaluations. - Proficiency in benchmarking supplier pricing and managing procurement budgets. 5. Procurement Systems and Tools - Proficiency in using procurement and ERP systems (e.g., SAP, Oracle, Ariba, Coupa). - Familiarity with e-procurement platforms and supplier management tools. 6.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education - Bachelor s degree in Pharmacy, Supply Chain Management, Business Administration, or a related field. - Professional certifications such as CIPS (Chartered Institute of Procurement &amp; Supply) or CPSM (Certified Professional in Supply Management) are a plus. Experience - Minimum 15 years of experience, preferably in similar or related industry, out of which 3-5 years in managerial rule. - Extensive experience in managing procurement, with a proven track record of success - Experience in global sourcing or managing international suppliers - Knowledge of inventory management or logistics Functional Competencies 1. Strategic Sourcing - Expertise in identifying, evaluating, and selecting suppliers to meet business needs. - Ability to analyze market trends and supplier capabilities to optimize sourcing strategies. 2. Supplier Relationship Management - Proficiency in managing supplier contracts, performance, and relationships. - Knowledge of supplier risk assessment and supplier development programs. 3. Contract Management and Negotiation - Skilled in drafting, reviewing, and negotiating procurement contracts and agreements. - Understanding of legal and regulatory requirements in procurement contracts. 4. Cost and Price Analysis - Ability to conduct total cost of ownership (TCO) analysis and cost-benefit evaluations. - Proficiency in benchmarking supplier pricing and managing procurement budgets. 5. Procurement Systems and Tools - Proficiency in using procurement and ERP systems (e.g., SAP, Oracle, Ariba, Coupa). - Familiarity with e-procurement platforms and supplier management tools. 6. Risk Management - Ability to identify and mitigate procurement risks, such as supply chain disruptions or compliance issues. - Knowledge of risk assessment frameworks and contingency planning. 7. Regulatory and Compliance Knowledge - Understanding of laws and regulations related to procurement, including anti-corruption and ethical sourcing practices. - Proficiency in ensuring compliance with company policies and industry standards. 8. Inventory and Supply Chain Management - Knowledge of inventory control methods and supply chain processes. - Ability to align procurement strategies with supply chain requirements to ensure seamless operations. 9. Vendor Performance Management - Expertise in setting and monitoring KPIs for supplier performance. - Ability to conduct supplier audits and manage performance improvement plans. 10. Demand Planning and Forecasting - Ability to align procurement activities with demand forecasts and production schedules. - Skills in collaborating with other departments to anticipate purchasing needs. Core Competencies - Strong negotiation skills - High level of integrity, ethics, and professionalism. - Excellent communication and interpersonal skills. - Collaboration and Influencing - Customer and Stakeholder Focus - Attention to detail and accuracy. - Innovation and Continuous Improvement - Dedication to mentoring and empowering team members to achieve their potential. - Ability to build a high-performing team and promote a culture of collaboration and excellence.</p><p></p></section>