Restaurants & Chefs in Oman
2575 Jobs Found
<p><h4>Position summary</h4>
<p>Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well-being of guests.</p>
<p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.</p>
<p>Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p>
<p><strong>Related work experience:</strong> No related work experience.</p>
<p><strong>Supervisory experience:</strong> No supervisory experience.</p>
<p><strong>License or certification:</strong> None.</p>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p>
<p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Description</h4>
<p><strong>The opportunity</strong><br>
A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p>
<p>This is one of the two most important hires the organisation will make, alongside the Project Manager. We are hiring a Product Owner to own the product in its entirety: the platform itself, the commercial proposition wrapped around it, the offerings made to each participant type, the fee schedule, the rulebook, the participant documentation, and the operating model that governs how participants interact with the platform. The role sets the what; the Project Manager delivers the when.</p>
<p>The post-holder must be a deep domain expert in central securities depository, custody, and post-trade infrastructure: fluent in settlement, registry, asset servicing, corporate actions, repo, and the operational realities of how a CSD works. They will engage with the regulator, anchor issuers, custodians, primary dealers, and the build vendor and must be unquestionably authoritative on what the platform is, how it works, and why it has been designed the way it has.</p>
<h4>What the role covers</h4>
<ul>
<li>Owning the product vision and roadmap end-to-end; defining the commercial proposition for each participant category</li>
<li>Owning the fee schedule: design, benchmarking against international comparators, and ongoing maintenance</li>
<li>Translating the product vision into functional requirements the build vendor delivers against; owning the functional specification across settlement, registry, asset servicing, corporate actions, repo, primary issuance, and participant interfaces</li>
<li>Approving vendor functional design documents on behalf of the Company</li>
<li>Owning the rulebook: structure, content, drafting, version control, and approval cycle</li>
<li>Owning participant-facing documentation: admission criteria, membership agreements, participant operating manuals, fee schedules, and service level agreements</li>
<li>Owning the operating model design: how participants interact day-to-day, cut-off times, settlement windows, corporate actions calendars, and exception handling</li>
<li>Acting as the Company's authoritative voice on the platform design in regulatory engagements, with issuers, custodians, and international counterparties</li>
<li>Line managing the functional Business Analysts and working in tight partnership with the Project Manager</li>
</ul>
<h4>Requirements</h4>
<p><strong>Who we are looking for</strong><br>
At least 15 years in central securities depository, custody, post-trade, or capital markets infrastructure, with substantial time in a product, design, or operating-model role rather than a purely operational one. Direct, demonstrable experience as the functional and product authority on a CSD, custody platform, post-trade platform, or financial market infrastructure of comparable scale and complexity: this is non-negotiable. The post-holder must have personally led, not merely participated in, the functional design of a build of similar weight.</p>
<p>Deep, current expertise across settlement, custody, registry, corporate actions, asset servicing, repo, primary issuance, and post-trade transparency. Demonstrated experience drafting CSD rulebooks, participant documentation, fee schedules, and operating manuals. Track record of acting as the functional counterpart to a major build vendor and signing off vendor functional design. Fluent in English.</p>
<p>Experience with Islamic-finance-compatible CSD design, familiarity with CPMI-IOSCO principles, and Arabic language skills are all advantages.</p>
<h4>What this is</h4>
<p>The product does not exist yet. The rulebook has not been written, the fee schedule has not been set, and the functional specification has not been drafted. The person who takes this role will have done all of it. If you are unquestionably expert in CSD and post-trade design, have personally led a build of comparable weight, and want to own a product from a blank sheet, this is worth a conversation.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Apt Resources is seeking a dedicated Date Palm Supervisor to oversee operations on a prestigious date palm farm in Abu Dhabi.<br> In this role, you will be responsible for managing the cultivation and harvesting of date palms, ensuring the farm operates efficiently while maintaining the highest standards of quality.<br> The ideal candidate will have a strong background in agricultural practices related to date palms and be passionate about sustainable farming.<br> Responsibilities Supervise daily farm operations, including planting, irrigation, fertilization, and harvesting of date palms.<br> Train and manage farm workers on best agricultural practices and safety protocols.<br> Monitor the health of the date palms and implement pest management strategies as needed.<br> Maintain detailed records of farm activities and production metrics.<br> Collaborate with agricultural specialists to develop strategies for improving yield and quality.<br> Ensure compliance with agricultural standards and environmental regulations.<br> Assist in budget management and resource allocation for the farm.<br> Salary AED 5,500 plus free accommodation, Food, and other benefits as per UAE Labor Law.<br> Proven experience as a Supervisor on a date palm farm or in a related agricultural role.<br> Strong knowledge of date palm cultivation techniques and pest management.<br> Excellent leadership and team management skills.<br> Ability to work outdoors in varying weather conditions.<br> Strong organizational skills and attention to detail.<br> Effective communication skills, both verbal and written.<br> Willingness to work flexible hours, including weekends and holidays as needed.<br></span> </div>
<p>Education & Experience</p>
<p> Recognized tertiary qualification in Petroleum, Gas, Drilling, Mechanical, Electrical, or related Engineering/Technical discipline.</p>
<p> Minimum 20 years of progressive international land drilling experience.</p>
<p> Minimum 10 years in Operations Manager, Operations Superintendent, or equivalent senior leadership roles.</p>
<p> Extensive international and Eastern Hemisphere (EH) drilling experience, preferably across the Middle East, North Africa and other international operating environments.</p>
<p> Proven experience managing multiple drilling rigs across different countries, clients, rig types, and operating environments.</p>
<p> Strong experience with 1,000 3,000 HP land drilling rigs and different rig configurations, including SCR, VFD/AC, Cyberchair, and Top Drive systems.</p>
<p> Experience with major international and national operators and both conventional and turnkey drilling projects.</p>
<p> Proven experience in deep, horizontal, extended-reach, exploration, and development drilling operations.</p>
<p> </p>
<p>Operational & Leadership Requirements</p>
<p> Strong leadership experience managing drilling operations, maintenance, technical support, and multidisciplinary rig teams.</p>
<p> Proven ability to lead Rig Managers, Toolpushers, Drillers, maintenance personnel, and operational support teams.</p>
<p> Experience with rig start-up, commissioning, mobilization, rig moves, and operational readiness.</p>
<p> Strong equipment and maintenance knowledge, including Top Drives, mud pumps, BOP systems, power systems, and rig-floor equipment.</p>
<p> Experience improving rig performance, equipment reliability, safety culture, drilling efficiency, and NPT performance.</p>
<p> Strong experience in workforce planning, competency development, training, and national workforce development.</p>
<p> Strong client-management capability and experience acting as the operational and technical focal point for major clients.</p>
<p> Experience managing rig budgets, OPEX, CAPEX, AFE requirements, and operational cost performance.</p>
<p> Experience supporting technical tenders, contract requirements, and commercial discussions.</p>
<p> Strong knowledge of HSE management, risk assessment, incident investigation, and emergency response.</p>
<p> </p>
<p>Training & Certifications</p>
<p>Required/preferred certifications include:</p>
<p> IADC Well Control Supervisor Level / IWCF equivalent</p>
<p> TAP Root Training / Root Cause Analysis</p>
<p> Leadership / Management Training</p>
<p> Stuck Pipe Prevention</p>
<p> Rig Management</p>
<p> Emergency Response</p>
<p> </p>
<p>Digital & Technology Skills</p>
<p>Strong working knowledge of:</p>
<p> Microsoft Excel, Word, PowerPoint, Outlook, and Teams.</p>
<p> Operational and drilling performance reporting systems.</p>
<p> Maintenance and asset-management systems.</p>
<p> Project-management tools.</p>
<p> Data analysis, KPI dashboards, and Power BI or equivalent.</p>
<p> AI tools for operational analysis, reporting, planning, and decision support.</p>
<p> Digital drilling, rig automation, and equipment-monitoring technologies.</p>
<p> Preferably Nabors Drilling Solutions (NDS), Canrig equipment, Top Drive systems, and related drilling technologies.</p>
<p>Language</p>
<p> Fluent professional English is mandatory, including the ability to conduct client meetings, technical discussions, presentations, and management reporting.</p>
<p>Supervise all weighbridge equipment operations to ensure efficient bin handling. Complete logs and provide advice on quality and performance matters, as well as maintenance, machinery defects, and deviations from standard machinery performance levels, as required. Operate equipment safely to meet throughput, efficiency, and quality targets. Regularly monitor field operations to optimize product quality, station performance, and overall operations. Gate Fees Registration. Gate Fees Payment. Transactions Generation. Void Option and Process Cancellation. Daily Batch Settlement. Responsibility & Accountability for Gate Fees. Gate Fees Reports.</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications and Requirements</h3><p>Considerable knowledge of the occupational hazards and preventive safety measures of working in a landfill and operating the weighbridge system. Proficiency in data entry, record-keeping, and using weighbridge software. Computer Basic knowledge Languages: Arabic, English (other languages will be considered: Hindi, Urdu) Technical skills (including computer skills) : Reporting process Knowledge of waste treatment Behavior skills : Rigorous, organized, autonomous Available, ability to react, to analyze, and summarize Capacity to work in a team QHSE requirements: Be aware of and adhere to the Company s rules and procedures on quality, health, safety, and environment mentioned in the corporate HSE policy document. Respect the landfill traffic rules Promptly report any potential hazards, unsafe conditions, injuries, incidents, and safety rule breaches to the Line Manager, Site Manager, or HSE Coordinator.</p>
<p>⚖️ <strong>WE ARE HIRING: Deputy Legal Manager</strong> ���</p><p>We are seeking an experienced, detail-oriented <strong>Deputy Legal Manager</strong> to provide comprehensive legal support and oversee compliance operations for a leading organization in Oman!</p><p>If you bring a strong corporate law background, expertise in contract drafting and vetting, and a proactive approach to risk management, we want to hear from you.</p><p><strong>� Location:</strong> Oman</p><p><strong>� Department:</strong> Legal & Compliance</p><p><strong>⏳ Availability:</strong> Immediate Joiners Preferred</p><p><strong>✨ What You’ll Do</strong></p><ul><li><p><strong>Contract Management:</strong> Draft, review, negotiate, and manage a wide range of commercial, vendor, facility, and operational agreements to mitigate risk.</p></li><li><p><strong>Legal Advisory & Governance:</strong> Advise management on corporate, commercial, and operational matters while implementing governance policies and compliance frameworks.</p></li><li><p><strong>Dispute & Litigation Oversight:</strong> Coordinate with external legal counsel on notices, contractual disputes, and regulatory matters.</p></li><li><p><strong>Regulatory Compliance:</strong> Interpret applicable laws, monitor regulatory developments, support licensing/accreditation, and manage organizational risk.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>� Who We’re Looking For</strong></p><ul><li><p><strong>Qualifications:</strong> Bachelor of Laws (LLB) required; Company Secretary (CS) qualification highly preferred.</p></li><li><p><strong>Experience:</strong> Minimum 8+ years of post-qualification legal experience in corporate legal affairs and contract management.</p></li><li><p><strong>Industry Advantage:</strong> Prior experience within a corporate, hospital, healthcare, or highly regulated environment is an added advantage.</p></li><li><p><strong>Demographics & Age:</strong> Male candidates up to 40 years of age.</p></li><li><p><strong>Core Competencies:</strong> Expertise in contract drafting/vetting, labor law, risk assessment, and stakeholder management.</p></li></ul>
<p>Develop sales strategies and campaigns to drive revenue growth across designated regions and portfolios. Present Company to potential clients through direct communication in face-to-face meetings, telephone calls and emails. Develop new business relationships and generate revenue for the Company to an agreed target that is set annually. Lead the team to create opportunities to upsell between different levels, Managing and maintaining a pipeline and ensuring all sales administration is recorded. Maintain a full knowledge of the marketplace and commercial environment relevant to the designated regions and to suggest strategic plans to maximize potential growth. Provide other sales, service and operational reports and performance measures as required. Ensure the Team remains proactive and responsive to prospective clients. Ensure delivery of consistent customer service levels that meet client requirements. Retain and develop strong relationships with clients; delivering strategic insight and advice and industry intelligence, to help them achieve their objectives. Regularly meet with clients and where necessary, assist in the resolution of any major issues with these clients. Ongoing review of existing client services and requirements through strong relationships and consistent high service levels. Mobilize Company resources/talent to best react to client issues/feedback and approach from competitors. Ensure customer satisfaction across all designated portfolios, ensuring 100% client retention. Ensure implementation of any retention objectives, policies and initiatives within the context of the overall corporate plan. Transition new clients successfully to the account management team. Determine an efficient communication procedure to alerting account management teams of issues that impact client delivery or service. Manage and ensure profitability through the achievement of targets, pricing decisions and the development and control of budgets. Acts as an effective ambassador for the company. Actively seek and communicate market intelligence back to the business. Identifies and communicates opportunities for product/service development. Provide detailed monthly reporting on sales activity, customer service levels and retention rates. Assist with annual budgets and forecasts. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks and participating in professional organizations. Ensure that commercial and customer focus is embedded into the strategy for place, optimizing revenue and grant opportunities aligned to the Corporate Plan. Developing Service Delivery Plans / Sales and Distribution Plan which incorporates financial/ operational/ compliance in line with governance risk and equality framework, contributing to the development of the strategies. Maintain prescribed hygiene standards. Ensure all local environmental requirements are adhered to. Knowledge of regional council compliance requirements. Understand and meet obligations of health and safety requirements of employment legislation. All Quality, Health and Safety policies are complied with including wearing personal protective equipment by the staff as recommended Devise process to identify and contain/minimize hazards till appropriately addressed. Maintain an event register with an accident summary report (any accident or near miss accident, injury or non-injury, possible hazards) Forecast staff requirements for the department, plan budget and get requisite approval Define knowledge/skillsets required Effective communication within and outside the team Create a supportive environment for the team members Contribute to the team, letting others know information that may be useful or important Help to create a fun, supportive work environment Liaison with management and other line managers (as part of cross function team) for efficient running of the department. Participate in management and supervisory meetings as and when required. Produce end of month departmental report, on time, and as required by the management. Ensure accurate and up to date, daily, weekly, monthly records as required by the management. Ensure tasks are understood by the team members, and performed responsibly and diligently Help others in the team if needed, Support relief staff in their duties. The Job holder should perform all the other duties or responsibilities as assigned by the Line Manager. Any other duty assigned by the line manager</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level Minimum Requirement Bachelors / Master's Degree Master s degree in Sales Management OR business administration (MBA). Professional Qualifications Certified Professional in Distribution and Warehousing (CPDW). Distribution Operation Analysis and Design Certificate. Certified Supply Chain Management Professional. Work Experience At least 15+ years of working experience in a Senior Sales position within a fast-paced and dynamic fresh food/dairy industry. Job Specific Skills Proven track record on interacting with Senior Management in a highly sensitive and collaborative to agree with Company s strategic direction. Media sales experience and knowledge of the market, current media issues, competitor behavior & strategy. Experience in successfully managing geographically dispersed sales teams. Extensive new business generation experience. Experience in working with senior Sales Management to align sales strategies and solutions. Experience in creating effective sales strategies and solutions in a b2b consultative selling environment with long sales cycles. Knowledge and awareness of competitor behavior and strategy. Capable of hands on problem-solving, with ability to generate ideas and solutions. Generic Skills Must be alert, strive for accuracy, and have ability to exercise independent thinking and judgment, be a self- motivator, and attention to detail. Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability. Integrity, discretion and loyalty.</p>
<p>The Head of Marketing is responsible for developing and executing the company's marketing strategy to strengthen brand positioning, increase market awareness, generate business opportunities, and support the achievement of SCT's strategic objectives. The role oversees corporate branding, digital marketing, communications, marketing campaigns, events, and market intelligence while ensuring alignment with the company's vision and business development goals.</p><p><strong>Functional Accountabilities</strong></p><ul><li>Conduct Market Analysis - Obtain a deep understanding of the needs, transitions and opportunities in the market, both in business and in technology domains. Implement marketing plan based on Principal product information; ensure that all marketing and promotional activity is in line with principal requirements and within budget.</li><li>Implement Marketing Strategies: Planning and implementing marketing. This may include creating or altering brand images, reaching out to a new target audience and creating a budget to cover all necessary expenses.</li><li>Brand & Media Plan Development: Collaborate in creating and executing launch plans for products/services ,Leads branding, positioning, naming and messaging of new products. Represent the company in Domestic and International event, by participating as speaker in Panels, or showcasing the company</li><li>Manage Digital Media Platforms: By increasing the exposure through the digital media platforms, keeping active accounts, with reasonable engagements</li><li>Networking & Performance: Network with assigned local business, Media, and other parties that of an interest and a benefit to the marketing of the company. Evaluate the performance of each marketing method and it s effectiveness.</li><li>Managing Marketing intelligence: By following the market updates on Competition, operators ,Vendors, ecosystems etc.</li></ul><p><strong>Generic Accountabilities</strong></p><ul><li>People Management & Development Act a team member by supporting other departments on their work issues within the agreed framework. Develop and coach employees reporting to the position and suggest training to cover the gaps Manage & supervise the team as manager, and contribute in setting individual KPIs Establish and maintain effective work relationship between company, consultants and other entities Support the Management in other areas of development as and when requested.</li><li>Policies, Systems & Processes Improvement Understand and follow the routes of communication as per the organization chart. Actively support the development and realization of a positive, value-centered culture focused on excellence. Adhere to the existing policies, systems & processes and strive for continuous improvement in alignment with agreed framework.</li><li>HSE Compliance Work in line with HSE policy and ensure awareness and compliance of HSE rules and regulations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Minimum Requirements (Qualification, Work Experience, Competency and Skills)</strong></p><ul><li><strong>Academic Qualification:</strong> Minimum bachelor's degree in marketing, Business Administration, Communications, Public Relations, or related field.</li><li><strong>Work Experience</strong> Minimum of 8 years of experience in Marketing.</li><li><strong>Professional Certifications</strong> Professional certifications such as CIM, Digital Marketing Institute (DMI), Google Marketing Certifications, or equivalent are an advantage.</li><li><strong>Job Skills:</strong> (Technical / Non-technical) Event planning and project management Presentation Skills/ Public Speaking Skills Budget planning and cost control Communication and stakeholder management Marketing and branding knowledge Organizational and multitasking skills Problem-solving and crisis management.</li></ul>
<p><strong>POSITION DESCRIPTION:</strong> Position Title: Fire Fighting Supervisor Reports to: HSE Manager Department: Operation & Maintenance - HSE Location: All OTTCO Terminals</p><p><strong>JOB PURPOSE:</strong> Lead and oversees as stand-alone role, the firefighting activities at OTTCO, under delegated authority and direction from OTTCO CHSSE, the owner of the Firefighting Services including resource planning, synchronization of operations, adjustment of operational parameters, through; (1) To control and overseas the replenishing consumables, scheduling inspection of fire hydrants, extinguishers and other equipment keeping all relevant maintenance reports and files. (2) Responsible of the Emergency Response, initial external Communication and Escalation to top level CHSSE. (3) supervise its assigned Unity team for the assigned sites, and (4) administer maintenance programs for OTTCO s firefighting systems and equipment; in order to ensure maintenance programs for OTTCO s firefighting systems and equipment specifications are set and met at optimum cost in a safe and efficient manner and handles all problems and emergencies occurring during shifts.</p><p>The position will act in accordance with the Group s Mission, Vision, Values & Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani s government & other legal justifications, and best international practices in consonance with national objectives</p><p><strong>REPORTING STRUCTURE:</strong> Number of Staff Supervised Direct Reports: 4 Total: 4</p><p><strong>KEY RESPONSIBILITIES:</strong></p><ul><li>Supervise the day-to-day Firefighting operations for the assigned site to ensure that work processes are implemented as designed and comply with established standards and procedures</li><li>Overview and influencing the teams in order to ensure the optimization of OTTCO s (as a system) in term of safety, environment, production, and margin cost.</li><li>Coach and mentoring of Firefighting Operators in order to contribute with department on capacity building Processes, and drive the agenda for continuous improvement.</li><li>Supervises and actively controls all Firefighting operations in close coordination with Unity Team.</li><li>Developed weekly / monthly reports</li><li>Implementation of Incident Command System and competencies.</li><li>Participate in the development of the emergency response and business continuity plans, continuously update, enhance, review and maintain the plans and pertaining documents to ensure they are up to date.</li><li>Plan and propose various awareness programs to encourage a work environment that values fire safety</li><li>Maintain up to date documentation on SOP s, departmental plans (Emergency Response Plans, Business Continuity plans etc.) for training purposes</li><li>Maintain on the ground presence during routine inspections, mock drills, and emergency scenario tests to observe and gather any feedback for improving the fire & safety policies and plans</li><li>Initiates emergency response in case of major incidents.</li><li>Decides and declares type of emergency to ensure that all emergencies are handled in the most effective and safe way.</li><li>Acts as the Operations Site Coordinator during plant upset / emergency situations.</li><li>Ensures all operations staff are familiar with their unit emergency procedures</li></ul><p><strong>Optimization</strong></p><ul><li>Reviews and analyses Firefighting parameters and performance and takes necessary action to ensure targets are met with minimum wastage and optimum cost.</li><li>Works with the unit supervisor to identify and eliminate unplanned flare sources and optimize utility usage QHSE.</li><li>risks associated with their risk.</li><li>Awareness of Emergency preparedness and response measures.</li><li>Awareness on implications of not conforming to the integrated managements system requirements, including not fulfilling the organization s compliance obligations.</li></ul><p><strong>Key interactions</strong></p><ul><li>Internal: Operations Shift Staff, Engineers, Maintenance Coordinator, Maintenance, HSSE.</li><li>External: Surveying Companies, ROP and Civil Defense), other contractors and suppliers, Marketers.</li></ul><p>Notable Working Conditions: Field Operations and office environment, Moderate to intensive computer screen use.</p><p><strong>QUALIFICATIONS, EXPERIENCE, & SKILLS:</strong></p><ul><li>Bachelors in Fire & Safety Management or relevant</li><li>+10 Years of relevant experience in similar role.</li><li>Exposure to and experience with all fire and safety equipment s used in a refinery or petrochemicals</li><li>Demonstrated working experience in:</li><li>SOP interpretation</li><li>Refinery operations (Process, Static & Rotating Equipment)</li><li>HSE (Permit to Work PTW, Confined Space, Process Safety, H2S Awareness, Basic Fire Fighting, Emergency Response</li><li>Process Control</li><li>Troubleshooting</li><li>Emergency Response Assessment</li><li>Risk Assessment</li></ul><p><strong>Competencies:</strong></p><ul><li>Proficiency in M/S Office</li><li>Procedure Writing</li><li>Information Management</li><li>Fire Equipment Specifying</li><li>Supervisory skills</li><li>Planning & Organizing skills</li><li>Analytical & Observational skills</li><li>Emergency Response Assessment</li><li>Risk Assessment</li><li>Ability to work collaboratively to develop and deliver appropriate solutions.</li><li>Ability to describe personal strengths and development needs.</li><li>Demonstrated ability to cooperate with and influence peers.</li><li>Demonstrated ability to listen and collaborate with others.</li><li>Technical understanding of downstream petroleum industries</li><li>Business understanding of HC (hydrocarbons) marketing and their movements</li><li>Understanding of LP optimization</li><li>Collaborative Approach</li><li>Managing performance</li><li>Exercising influence</li><li>Work Prioritization</li><li>Report Writing</li><li>SOP interpretation</li><li>Terminal operations (Process, Static & Rotating Equipment)</li><li>HSE (Permit to Work PTW, Confined Space, Process Safety, H2S Awareness, Basic Fire Fighting, Emergency Response</li><li>Process Control</li><li>Troubleshooting</li><li>Risk Assessment</li><li>Communication</li></ul><p>Must hold a valid certificate in the following courses according to Association of Fire Chiefs:</p><ul><li>Fire Fighter I and II</li><li>First Aid and Basic Life Support</li><li>ICS 100 and 300</li><li>Incident Safety Officer</li><li>Industrial Fire Fighter</li><li>HAZMAT Operations</li><li>Rope Rescue</li><li>Confined Space Rescue</li><li>Bulk Storage Emergencies</li><li>Fire Inspector</li><li>Fire Instructor I, II</li><li>Fire Officer I, II</li><li>Train the trainer</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelors in Fire & Safety Management or relevant</li><li>+10 Years of relevant experience in similar role.</li><li>Exposure to and experience with all fire and safety equipment s used in a refinery or petrochemicals</li><li>Demonstrated working experience in:</li><li>SOP interpretation</li><li>Refinery operations (Process, Static & Rotating Equipment)</li><li>HSE (Permit to Work PTW, Confined Space, Process Safety, H2S Awareness, Basic Fire Fighting, Emergency Response</li><li>Process Control</li><li>Troubleshooting</li><li>Emergency Response Assessment</li><li>Risk Assessment</li></ul><p><strong>Competencies:</strong></p><ul><li>Proficiency in M/S Office</li><li>Procedure Writing</li><li>Information Management</li><li>Fire Equipment Specifying</li><li>Supervisory skills</li><li>Planning & Organizing skills</li><li>Analytical & Observational skills</li><li>Emergency Response Assessment</li><li>Risk Assessment</li><li>Ability to work collaboratively to develop and deliver appropriate solutions.</li><li>Ability to describe personal strengths and development needs.</li><li>Demonstrated ability to cooperate with and influence peers.</li><li>Demonstrated ability to listen and collaborate with others.</li><li>Technical understanding of downstream petroleum industries</li><li>Business understanding of HC (hydrocarbons) marketing and their movements</li><li>Understanding of LP optimization</li><li>Collaborative Approach</li><li>Managing performance</li><li>Exercising influence</li><li>Work Prioritization</li><li>Report Writing</li><li>SOP interpretation</li><li>Terminal operations (Process, Static & Rotating Equipment)</li><li>HSE (Permit to Work PTW, Confined Space, Process Safety, H2S Awareness, Basic Fire Fighting, Emergency Response</li><li>Process Control</li><li>Troubleshooting</li><li>Risk Assessment</li><li>Communication</li></ul><p>Must hold a valid certificate in the following courses according to Association of Fire Chiefs:</p><ul><li>Fire Fighter I and II</li><li>First Aid and Basic Life Support</li><li>ICS 100 and 300</li><li>Incident Safety Officer</li><li>Industrial Fire Fighter</li><li>HAZMAT Operations</li><li>Rope Rescue</li><li>Confined Space Rescue</li><li>Bulk Storage Emergencies</li><li>Fire Inspector</li><li>Fire Instructor I, II</li><li>Fire Officer I, II</li><li>Train the trainer</li></ul>
<p>Result of Service The evaluation seeks to provide an integrated reading of the Plan s course over its five years, going beyond recording what was delivered to understanding its actual impact on the national priorities. It is grounded in objectivity and clarity, highlighting areas of progress as well as gaps. 1. Provide a comprehensive view of what was achieved of the plan s targets across its priorities and pillars. 2. Draw lessons learned and practical recommendations that support the implementation and monitoring of the Eleventh Plan. Work Location UN-House ESCWA Expected duration 4 months Duties and Responsibilities 1. Background The Tenth Five-Year Development Plan constitutes the first executive plan for implementing Oman Vision 2040, translating the Vision s orientations into programmes and projects across its four pillars: People and Society, Economy and Development, Sustainable Environment, and Governance and Institutional Performance. The Plan is structured around 14 national priorities, 82 strategic objectives and 411 strategic programmes. Its scale and strategic importance warrant a comprehensive final evaluation of its implementation and performance at the end of its five-year cycle, pursuant to Article 8 of Royal Decree No. 1/2021, with lessons to inform the next phase of national development planning. Particular emphasis will be placed on the Plan s financing and budget dimensions, including fiscal space, revenue and expenditure performance, budget effectiveness, financing requirements and gaps, investment needs, and the effectiveness and sustainability of financing sources. The evaluation will also examine evidence-based modeling, resource allocation efficiency, and long-term funding strategies, and will identify lessons and practical recommendations to strengthen planning, financing, governance and implementation arrangements for the Eleventh Five-Year Development Plan. Duties and Responsibilities The Individual Contractor (IC) is tasked with providing support related to Financing for Development. The IC's specific responsibilities include: Gather, compile and update information and technical data across all the SDGs and economic indicators, which pertain to the National priorities costing and financing in Oman. Extract, retrieve, compile and analyze technical data and relevant material from national sources, databases, libraries and various statistical calculations and compilations. Analyze and scrutinize the financing flows outlined in the strategy for Oman. Assess the progress of National indicators over the period. Provide econometric assistance to examine the factors influencing investment opportunities and potentials in the Omani economy, including workstreams on quantitative economic modelling and causal inference for policy recommendations. Assemble original statistical material, adjust reported data from different sources, and load data into a computerized database system. Assess and examine data sets for accuracy, clarity, and validity and interpret results. Assist in the maintenance of relevant computerized databases, ensuring data integrity and accessibility. Prepare a variety of reports, presentations, tables, lists, graphs, charts, and/or diagrams based on the analyzed data for information and review by senior officers. Collaborate and coordinate closely with different team members in Financing for Development.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A Master's degree in Economics, Finance or related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed.</li><li>At minimum of two years of professional work experience in research, data extraction or using statistical tools is required.</li><li>A minimum of one year of experience in econometric models is required</li><li>Proficiency in statistical software is required</li><li>Knowledge of econometrics is required</li><li>Knowledge of time series models such as Vector Autoregressive Models (VARs) or Structural VAR is desirable.</li><li>Knowledge in panel data models like the Fixed Effects model, the Dynamic Panel Threshold Model, or the Generalized Method of Moments (GMM) is desirable.</li><li>Fluency in English and Arabic languages are required.</li></ul>
<p><b>Job Contents:</b></p>
<p>To administer, monitor, and manage contracts throughout the contract lifecycle, from contract award to completion and close-out, ensuring compliance with contractual obligations, corporate policies, and regulatory requirements while minimizing contractual risks and supporting successful project delivery.</p>
<p>The Contracts Officer is responsible for maintaining contract records, coordinating contract administration activities, monitoring contractor performance, processing contract amendments, extensions, and variations, and providing contractual support to internal stakeholders.</p>
<p> Prepare and administers contracts documents from award through close-out in accordance with company policies and procedures using approved templates and standard terms.</p>
<p> Ensures contracts are compliant with legal, technical, financial and regulatory standards in coordination with relevant departments.</p>
<p> Coordinate document reviews and approval workflows and maintain accurate records of contractual communications and approvals.</p>
<p> Ensure all technical, commercial and contractual correspondence with the vendors are efficiently addressed and closed out.</p>
<p> Ensure that all required contractual guarantees and insurance documents are submitted, verified and properly recorded.</p>
<p> Maintain contract files, registers and document management system.</p>
<p> Prepare contract amendments, variations, extensions and renewals in coordination with relevant departments, ensuring compliance with contractual requirements and organizational policies.</p>
<p> Monitor contractor performance and ensure that contractual obligations are effectively executed in coordination with relevant departments.</p>
<p> Conduct periodic contractor performance reviews and issue notification letters to contractors as required.</p>
<p> Monitor contract expiry dates and coordinate with relevant departments to initiate timely renewals, extensions or other required actions.</p>
<p> Assist in evaluating contractual impacts of changes and variations.</p>
<p> Prepare and administers contracts documents from award through close-out in accordance with company policies and procedures using approved templates and standard terms.</p>
<p> Ensures contracts are compliant with legal, technical, financial and regulatory standards in coordination with relevant departments.</p>
<p> Coordinate document reviews and approval workflows and maintain accurate records of contractual communications and approvals.</p>
<p> Ensure all technical, commercial and contractual correspondence with the vendors are efficiently addressed and closed out.</p>
<p> Ensure that all required contractual guarantees and insurance documents are submitted, verified and properly recorded.</p>
<p> Maintain contract files, registers and document management system.</p>
<p> Prepare contract amendments, variations, extensions and renewals in coordination with relevant departments, ensuring compliance with contractual requirements and organizational policies.</p>
<p> Monitor contractor performance and ensure that contractual obligations are effectively executed in coordination with relevant departments.</p>
<p> Conduct periodic contractor performance reviews and issue notification letters to contractors as required.</p>
<p> Monitor contract expiry dates and coordinate with relevant departments to initiate timely renewals, extensions or other required actions.</p>
<p> Assist in evaluating contractual impacts of changes and variations.</p>
<p> Monitor contractual risks and disputes, report any deviations or non-compliance.</p>
<p> Coordinates closely with legal, finance, technical, and other internal stakeholders to ensure clarity and enforceability of contract terms.</p>
<p> Maintain professional relationships with Internal and external stakeholders. </p>
<p> Close related Internal and external audit requirements. </p>
<p> Prepare periodic contract status reports and other requested reports on a monthly, quarterly, and annual basis.</p>
<p> Contribute to lessons learned and knowledge-sharing initiatives.</p>
<p> Knowledge and Understanding of the Asset Management, QHSE Management System and IT Security Standard Requirements according to Integrated Management System (IMS), ISO 55001, ISO 14001, OHSAS 18001 and ISO 27001 to carry out the assigned duties as per the roles and responsibilities matrix.</p>
<p>Job Qualifications and Experience</p>
<p><b><br></b></p><p><b>Minimum Qualifications</b></p>
<p> Bachelor s degree in Business studies/ Engineering/Law or another relevant discipline </p>
<p>Professional Experience </p>
<p>3+ years experience in the field of contracting, procurement or project contracts management.</p>
<p> </p>
<p>Senior Associate, Data Analytics - Data collection Mechanism Please note that the deadline is based on Korean Standard Time Zone (KST, UTC+9) INTRODUCTION TO GGGI The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting and promoting strong, inclusive and sustainable economic growth in developing countries and emerging economies. To learn more please visit about GGGI web page. In the Sultanate of Oman, GGGI has partnered with the Government through the leadership of the Environment Authority (EA) to develop the "Accelerating Resilience and Innovation for Sustainable Ecosystems management" (ARISE) Program. The ARISE Program is a USD 100 million initiative spanning six years, designed to deliver climate action, ecosystem restoration, and economic growth through Nature-based Solutions (NbS) integrated into the Bioeconomy and Sustainable Special Economic Zones (SSEZs). The program ultimately targets the restoration of 30,000 hectares of land, an estimated 750,000 tCO2e/year in greenhouse gas emission reductions, and the creation of over 1,000 green jobs. The implementation of the ARISE Program is structured around two phases. Phase 1 will cover 2 years, and Phase 2 will be over 4 years. The funding has been approved for Phase 1. POSITION SUMMARY Based in Salalah, in Dhofar Governorate, Oman, the Senior Associate, Data Analytics Data Collection Mechanism ( Senior Associate ) supports the implementation and operation of the data process is a foundational technical role responsible for designing, building, and operationalizing the data infrastructure that underpins the entire ARISE Program's evidence base. Reporting to the ARISE Program Lead and working in close coordination with the MEL & Data Officer, this position contributes to maintaining a reliable and centralized data repository to support monitoring, reporting, and program decision-making. This role focuses on supporting data management processes including assisting with data collection workflows, maintaining data pipelines, integrating multiple data sources (field surveys, GIS, GHG inventories, socio-economic datasets), and supporting data quality and consistency. The Senior Associate works closely with the MEL & Data Officer to support how data is collected, stored, processed, and made accessible for program use. PURPOSE • Support the implement and operation of the ARISE Program's Data Collection Mechanism (DCM), contributing to centralized, quality-controlled data repository that serves all three program pillars • Assist in maintaining data pipelines that ingest field survey data, remote sensing/GIS outputs, GHG emissions data, and socio-economic indicators from multiple sources. • Support data quality protocols, including validation chekcs, and audit trails to ensure the integrity and traceability of all program data from source to report. • Assist in developing and maintaining interactive data dashboards and visualizations for the Program Steering Committee (PSC), Program Management Committee (PMC), and M&E reporting requirements. • Support collaborate with government stakeholders (Environment Authority, NCSI, Oman Zero Carbon Center) to align the DCM with national data standards, MRV frameworks, and the national GHG inventory. • Coordinate with internal teamsto ensure that data collection, validation, and reporting process are aligned with program requirements • Support engagement with Omani government stakeholders,including the Environment Authority (EA), the National Centre for Statistics and Information (NCSI), and the Dhofar Municipality, to negotiate data-sharing agreements and align data collection protocols with national systems. • Liaise with academic and research institutionsincluding the Dhofar University Biodiversity Research Center (BRC), to integrate third-party data streams and validate field data. • Collaborate with the Regional MEL Senior Officer (MENA) to align the DCM with GGGI's organizational data standards, PCM guidelines, and GHG accounting methodologies. ENGAGEMENT • Coordinate with internal teams to ensure that data collection, validation, and reporting process are aligned with program requirements • Support engagement with Omani government stakeholders, including the Environment Authority (EA), the National Centre for Statistics and Information (NCSI), and the Dhofar Municipality, to negotiate data-sharing agreements and align data collection protocols with national systems. • Liaise with academic and research institution sincluding the Dhofar University Biodiversity Research Center (BRC), to integrate third-party data streams and validate field data. • Collaborate with the Regional MEL Senior Officer (MENA) to align the DCM with GGGI's organizational data standards, PCM guidelines, and GHG accounting methodologies. DELIVERY • Support the setup and ongoing operation of the ARISE Data Collection Mechanism (DCM) , including assisting with data structure organization, , database updates, , and access supports. • Assist in coordinating data-sharing arrangement with key data-providing institutions (government agencies, research centers, line ministries) to support access to secondary data sources. • Supporting the maintenance of a centralized data repository that integrates: (a) primary field survey data from KAP studies and ecological assessments, (b) secondary data from government records and national statistics, (c) GIS spatial data layers, (d) GHG emissions data, and (e) socio-economic indicators. • Support data quality assurance processes, including validation rules, outlier detection, missing data handling, and version control, ensuring that all data entering the repository is documented and traceable. • Support the development and updating of data dashboards (using Power BI, Tableau, or equivalent) to provide real-time visibility into program performance indicators for internal and reporting purposes. • Support the MEL & Data Officer in producing program reports, including Annual End-Of-Year-Results (EOYR) reports, donor progress reports, and impact case studies, by preparing cleaned and organized datasets. • Maintain document all DCM processes, including data dictionaries, workflow, and standard operating procedures (SOPs) to support continuity and knowledge transfer. REQUIREMENTS QUALIFICATIONS • Bachelor's degree (Master's preferred) in data science, statistics, computer science, information management, environmental science, or a related quantitative field. • Preffered at least 5 years of professional experience in data management, database design, data engineering, or data analysis for international development, climate, or environmental projects. </p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree (Master's preferred) in data science, statistics, computer science, information management, environmental science, or a related quantitative field.</li><li>Preffered at least 5 years of professional experience in data management, database design, data engineering, or data analysis for international development, climate, or environmental projects.</li><li>Experience supporting data collection, validation, organization, and reporting processes within development, climate, or environmental programs is desirable</li><li>Demonstrated proficiency in at least one programming language for data analysis (Python, R) and experience with SQL for database querying and management.</li><li>Experience designing and implementing ETL pipelines and working with data integration tools.</li><li>Proven experience with data visualization tools (Power BI, Tableau, or similar) and dashboard development.</li><li>Experience working with GIS data and spatial analysis tools (QGIS, ArcGIS, or Python/R spatial libraries) is highly desirable.</li><li>Excellent written and verbal communication skills in English are required. Working proficiency in Arabic is highly desirable for stakeholder engagement in Dhofar.</li><li>Good understanding of data management concepts, including data organization, validation, quality control, and reporting support.</li><li>Ability to support data collection mechanisms and maintain datasets in line with established program requirements.</li><li>Ability to coordinate with internal teams and external stakeholders to support data collection, validation, and information sharing.</li><li>Strong attention to detail, ensuring data accuracy, completeness, and consistency across datasets.</li><li>Good organizational and time management skills, with the ability to manage multiple tasks within defined timelines.</li><li>Solid analytical and problem-solving skills, with the ability to identify data issues and support practical solutions.</li><li>Ability to prepare clear datasets, basic reports, and data visualizations to support program monitoring.</li><li>Good documentation skills, including maintaining data dictionaries and standard operating procedures (SOPs)</li><li>Understand and actively support GGGI's mission, vision and values.</li><li>Promote an organizational culture of trust, transparency, respect and partnership.</li><li>Excel at problem solving, ask questions and seek support when needed, share information and knowledge with others both internally and externally.</li><li>Manage emotions and stress positively, build rapport and resolve conflict easily.</li><li>Strong ability to work independently and/or remotely, while maintaining productivity.</li></ul>
<p><h4>About us</h4>
<p>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.</p>
<h4>Key responsibilities</h4>
<p>Provide project management support and mechanical engineering guidance for industrial facilities and infrastructure projects.<br>
Support the development and maintenance of engineering standards, specifications, and procedures.<br>
Monitor contractor performance to ensure work is completed in accordance with approved drawings, specifications, quality standards, and project requirements.<br>
Manage and control site activities to achieve project objectives within approved schedule and budget constraints.<br>
Prepare and present project progress reports, forecasts, and status updates to management.<br>
Lead projects through all project phases, from concept and scope development through technical evaluation, execution, commissioning, and handover.<br>
Coordinate engineering activities and pre-operational testing required for successful commissioning and start-up.<br>
Evaluate proposed projects and provide technical recommendations.<br>
Prepare technical reports, specifications, and supporting project documentation.<br>
Monitor and assess contractor performance and compliance with project requirements.<br>
Follow instructions and guidance provided by the designated Project Manager or Engineer-in-Charge.<br>
Ensure compliance with applicable health, safety, environmental, and quality standards throughout project execution.</p>
<h4>Qualifications</h4>
<p>Bachelor's degree in Mechanical Engineering.<br>
Master's degree in Engineering, Management, or a Project Management certification is advantageous.<br>
Chartered Engineer status is considered an advantage.</p>
<h4>Experience & skills</h4>
<p>Minimum 10 years of project, design, and engineering experience within heavy industrial environments.<br>
Experience in brownfield industrial projects is preferred.<br>
Strong knowledge of project management principles and practices.<br>
Proficiency in SAP and Microsoft Office applications (Word, Excel, PowerPoint).<br>
Working knowledge of engineering and drafting software such as AutoCAD.<br>
Experience with project planning software such as Microsoft Project and/or Primavera.<br>
Sound understanding of budgets, contractual requirements, business processes, and organizational decision-making.<br>
Experience supervising installation and commissioning of bulk material handling equipment, including conveyors and associated static and rotating equipment.<br>
Proven experience managing contractors and multidisciplinary project teams.<br>
Strong written and verbal communication skills, including technical reporting.<br>
Demonstrated decision-making, coordination, and stakeholder management capabilities.<br>
Knowledge of standard contract terms and conditions.<br>
Working knowledge of industrial safety practices and project execution requirements.</p>
<h4>Moving forward together</h4>
<p>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.<br>
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.<br>
And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</p></p><p></p>
<div><span style="font-size: 11px;"><b>Job purpose</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Provide strong technical support on Data Management at Upstream Operated Assets - Planning & Performance, under Manager Data Management scope’s, acting expert owner of Data Management standards, by:(1) Interface and lead the interactions with specialized vendors to receive, QC, store and publish the relevant Well, Log and Reservoir data, (2) Interface with Government to maintain the relevant databases; in order to support Planning & Performance team to attain business goals, (3) Develop AI and machine learning tools to optimize cost and production and other critical streams, (4) Use data science to analyze the data and work closely with the subsurface and engineering technical teams on this analysis</span></div><div><span style="font-size: 11px;">The position will act in accordance with the Group’s Mission, Vision, Values & Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, HSE standards, Omani’s government & other legal justifications, and best international practices in consonance with national objectives.</span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Main tasks and responsibilitie</b>s</span></div><div><span style="font-size: 11px;">Execute end-to-end process for the maintenance of all existing Subsurface Databases</span></div><div><span style="font-size: 11px;">Execute end-to-end process for well and reservoir data in share drives</span></div><div><span style="font-size: 11px;">Work with Vendors to receive, QC, store and publish the relevant Well, Log and Reservoir data</span></div><div><span style="font-size: 11px;">Ensure and participate in the development and implementation of the upstream technical data operating model/data frameworks (i.e. governance, quality, etc.)/guidelines, roadmaps / data standards / best practices while maintaining the highest standards of data quality, accessibility, extraction and connectivity to the upstream Petro technical applications.</span></div><div><span style="font-size: 11px;">Define and govern the data stewardship for the company upstream technical data to ensure compliance with data governance, enhance data quality and ensure clear accountability for stewardship of the company data assets.</span></div><div><span style="font-size: 11px;">Participate in the development of the upstream technical data strategy, governance initiatives/activities (policies, procedures, structures, roles and responsibilities) to serve the upstream data users across OQEP and to maximize the upstream technical data full potential.</span></div><div><span style="font-size: 11px;">Promote across the organization awareness of general data management principles through knowledge sharing channels like awareness sessions, training, etc.</span></div><div><span style="font-size: 11px;">Develop and execute data science projects using machine learning and other data science analysis techniques</span></div><div><span style="font-size: 11px;">Work with vendors on new technologies related to data analysis and AI</span></div><div><span style="font-size: 11px;"> </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key interactions</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal: Upstream</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">External: Specialized Contractors, Technical committees, Ministries</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Notable Working Conditions. Office environment, Moderate to intensive computer screen use.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Education requirements</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Bachelor’s degree in computer science/information technology/ or engineering preferably in subsurface discipline, postgraduate degree is preferable.</span></div><div><span style="font-size: 11px;"><br></span></div><div><br></div><div><span style="font-size: 11px;">Language requirements </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Excellent knowledge of written, read, and spoken English (required) Arabic - Native (desirable)</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Background and experience</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Competencies and skills</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">8+ years of experience in information technology and relevant business disciplines</span></div><div><span style="font-size: 11px;">Experience in Document management applications like Documentum D2</span></div><div><span style="font-size: 11px;">Experience in WebGIS application</span></div><div><span style="font-size: 11px;">Experience in handling large data sets</span></div><div><span style="font-size: 11px;">Experience in handling live data sources</span></div><div><span style="font-size: 11px;">Experience in handling different data types</span></div><div><span style="font-size: 11px;">Experience with machine learning, neural networks and AI</span></div><div><span style="font-size: 11px;"> </span></div><div><span style="font-size: 11px;"><b>Soft:</b></span></div><div><span style="font-size: 11px;">Detail-oriented.</span></div><div><span style="font-size: 11px;">Interpersonal skills.</span></div><div><span style="font-size: 11px;">Reliable.</span></div><div><span style="font-size: 11px;">Problem-solving skills.</span></div><div><span style="font-size: 11px;">Organizational skills.</span></div><div><span style="font-size: 11px;">Strong written and verbal communication skills</span></div><div><span style="font-size: 11px;">Presentation skills.</span></div><div><span style="font-size: 11px;">Encourage engagement.</span></div><div><span style="font-size: 11px;">Be organized.</span></div><div><span style="font-size: 11px;">Interest in helping businesses and organizations succeed through innovation and fresh thinking.</span></div><div><span style="font-size: 11px;">Ability to easily digest and simplify complex concepts into easy-to-understand summaries.</span></div><div><span style="font-size: 11px;">A flexible attitude to work assignments.</span></div><div><span style="font-size: 11px;"> </span></div>
<p><h4>Position summary</h4>
<p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that makes transactions feel like part of the experience.</p>
<p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.</p>
<h4>Preferred qualifications</h4>
<ul>
<li><strong>Education:</strong> High school diploma or G.E.D. equivalent.</li>
<li><strong>Related work experience:</strong> No related work experience. Previous experience in a food and beverage environment preferred.</li>
<li><strong>Supervisory experience:</strong> No supervisory experience.</li>
<li><strong>License or certification:</strong> None.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>
<p><h4>Position summary</h4>
<p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.</p>
<p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.</p>
<h4>Preferred qualifications</h4>
<ul>
<li><strong>Education:</strong> High school diploma or G.E.D. equivalent.</li>
<li><strong>Related work experience:</strong> No related work experience. Previous experience in a food and beverage environment preferred.</li>
<li><strong>Supervisory experience:</strong> No supervisory experience.</li>
<li><strong>License or certification:</strong> None.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>
<p><b>JOB PURPOSE</b></p>
<p>The Mechanical Superintendent is responsible for planning, coordinating, and supervising all mechanical maintenance activities to ensure safe, reliable, and efficient operation of plant equipment and facilities. The role leads mechanical maintenance teams, manages preventive and corrective maintenance programs, supports shutdowns and projects, and ensures compliance with safety, quality, performance and environmental standards.A key focus of the position is to establish and build from the ground up, the mechanical maintenance team, systems, and processes to support commissioning, start-up, and transition into steady-state operations. The role drives equipment reliability through effective maintenance strategies, quality work management, and continuous improvement initiatives, ensuring high levels of plant availability and operational performance.</p>
<p> </p>
<p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p>
<p>MAINTENANCE MANAGEMENT</p>
<p> Supervise and coordinate daily mechanical maintenance activities.</p>
<p> Ensure timely execution of preventive, predictive, and corrective maintenance programs.</p>
<p> Monitor equipment performance and reliability to minimize downtime.</p>
<p> Develop and implement maintenance strategies to improve asset availability and lifecycle.</p>
<p> Review and approve maintenance work orders, job plans, and schedules. </p>
<p>LEADERSHIP & TEAM MANAGEMENT</p>
<p> Lead, coach, and develop mechanical technicians, supervisors, and contractors.</p>
<p> Conduct performance evaluations and identify training requirements.</p>
<p> Promote a culture of accountability, teamwork, and continuous improvement.</p>
<p> Ensure adequate manpower planning and resource allocation.</p>
<p> Ensure ERP system is fully organized within the execution teams.</p>
<p>SAFETY & COMPLIANCE</p>
<p> Enforce company safety policies, procedures, and permit-to-work systems.</p>
<p> Conduct risk assessments and participate in incident investigations.</p>
<p> Ensure compliance with regulatory, environmental, and company standards.</p>
<p> Promote safe work practices and achieve zero-harm objectives.</p>
<p>RELIABILITY & CONTINUOUS IMPROVEMENT</p>
<p> Analyze equipment failures and implement root cause corrective actions.</p>
<p> Monitor maintenance KPIs including downtime, MTBF, MTTR, and maintenance costs.</p>
<p> Support reliability-centered maintenance (RCM) initiatives.</p>
<p> Identify and implement opportunities for maintenance optimization.</p>
<p> Support development of asset management strategies to maximize equipment lifecycle and return on investment.</p>
<p> Maintain equipment criticality assessments and asset registers.</p>
<p>SHUTDOWNS & PROJECTS</p>
<p> Plan and execute plant shutdowns, turnarounds, and major overhauls.</p>
<p> Coordinate with operations, engineering, procurement, and contractors.</p>
<p> Support capital projects, equipment installations, and commissioning activities.</p>
<p> Ensure projects are completed within budget and schedule requirements.</p>
<p>BUDGET & RESOURCES MANAGEMENT</p>
<p> Prepare and manage maintenance budgets.</p>
<p> Monitor spare parts inventory and optimize stock levels.</p>
<p> Control maintenance expenditures while maintaining equipment reliability.</p>
<p> Assist with procurement of mechanical equipment and services.</p>
<p> Manage and evaluate contractor performance. </p>
<p> Ensure contractor compliance with safety and quality requirements. </p>
<p> Review contractor scopes of work and service agreements along with other MMC teams. </p>
<p> </p>
<p>MINIMUM QUALIFICATIONS</p>
<p>Education:</p>
<p> Bachelor s degree in mechanical engineering or a related field </p>
<p> Master s in mechanical engineering or in a related field is an advantage</p>
<p>Experience: </p>
<p> 15+ years of related multidiscipline and management experience within a Concentrator Plant/related process plant with similar type of equipment</p>
<p> 8+ years of experience as a maintenance superintendent in the mining/processing industry or related.</p>
<p> Proven track record of successfully managing maintenance in large-scale processing operations</p>
<p>Certifications: Candidates holding or pursuing any of the following certifications will have an added advantage:</p>
<p> Certified Maintenance & Reliability Practitioner (CMRP)</p>
<p> Project Management Professional (PMP)</p>
<p> Six-sigma (BB)</p>
<p>Technical Skills: </p>
<p> Maintenance Experience in Crushers, SAG-Ball-HIG Mills, Floatation Equipment, conveying equipment, De-watering equipment are mandatory </p>
<p> Should have knowledge on maintenance strategies, CMMS/ERP systems, Reliability and Performance Management</p>
<p>Soft Skills: </p>
<p> Fluency in English, with excellent written and verbal communication skills.</p>
<p> Strong leadership and people management skills. </p>
<p> Excellent negotiation and influencing abilities. </p>
<p> Strategic thinking and problem-solving capabilities. </p>
<p> Strong communication and stakeholder management skills. </p>
<p> High ethical standards and commercial integrity. </p>
<p> Ability to work effectively in a multicultural environment. </p>
<p> Strong decision-making and organizational skills. </p>
<p> Ability to manage multiple priorities and perform under pressure</p>
<p> </p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><br>
</div>
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>