DevOps Engineer Jobs in Oman

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job brief We are seeking a DevOps Engineer to help in executing the full lifecycle of the product development, by programming well-designed, efficient, and testable code that meets specifications. Responsibilities Implementing and maintaining CI/CD pipelines to automate software build, testing, and deployment processes. This involves configuring and managing build servers, version control systems, and release management tools. Designing, provisioning, and managing infrastructure resources using tools like Infrastructure as Code (IaC) frameworks (e.g., Terraform, CloudFormation) and configuration management tools (e.g., Ansible, Chef, Puppet). Automating the setup and configuration of servers, networks, and storage. Implementing monitoring solutions to track the performance, availability, and security of systems and applications. Setting up alerts and notifications for potential issues and incidents. Analyzing monitoring data to identify trends, performance bottlenecks, and areas for optimization. Leveraging cloud platforms (such as AWS, Azure, or GCP) to architect, deploy, and manage scalable and reliable systems. Understanding cloud service offerings, optimizing resource utilization, and ensuring cost-effective operations. Implementing security best practices and ensuring compliance with relevant regulations and standards (e.g., GDPR, PCI DSS). Managing access controls, encryption, vulnerability scanning, and security incident response. Managing and automating the configuration of software and infrastructure components. Using tools like Ansible, Chef, or Puppet to maintain consistent and standardized environments across development, testing, and production. Develops documentation, flowcharts, layouts, diagrams, charts, code comments, and clean code to explain and show solutions. Determines and designs system specifications, standards, and programming to prepare and install solutions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements Experience in Cloud Hosting and Server Management (1 Year) Experience in GitHub Action Experience in Azure, AWS, GCP, DigitalOcean, or Linode Able to effectively and quickly adopt new technology Good communication skills</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overall Accountability: Overall 10 plus years of experience in Release Management which includes DevOps with expertise in with Configuration Management, Build, Release Management, Linux Administration, Continuous Integration, Configuration management, Automation, Monitoring, and Tooling. Broad practical knowledge of numerous CI/CD technologies.</p><p>Principal Accountabilities:</p><ul><li>Experienced in leading and managing Release Management activities including Deployment using DevOps, Deployment Automation, Configuration Management and Automation.</li><li>Multiple years of hands on experience in administration and configuration of argosCD, XL/digital.ai Deploy and XL/digital.ai Release Tool.</li><li>Multiple years of hands on experience in administration and automation of container based deployments in Kubernetes/OpenShift.</li><li>Experience in writing playbook / cookbooks/run books for application deployment.</li><li>Designed end to end automation of infrastructure and continuous delivery of the applications by integrating and automating with python/jython scripts, UNIX Shell scripting, Jenkins, Helm Chart, GitLAB and Sonartype Nexus.</li><li>Hands-on Experience of the J2EE Framework and its components as related to Java build, test, deployment and release management initiatives.</li><li>Good Knowledge and extensive working experience in handling GIT Repository.</li><li>Good Knowledge and extensive working experience in handling Sonartype Nexus Repository.</li><li>Good Knowledge and extensive working experience in Helm Charts and Repository.</li><li>Responsible for deploying best SCM processes and procedures in the organization.</li><li>Worked closely with software developers for controls, code integrity, and code conflict resolution.</li><li>Rich experience about Application Infrastructure (servers, load balancers, web application firewalls).</li><li>Ability to handle multiple and moderately sized assignments simultaneously.</li><li>Must have strong analytical, problem solving, communication, project management, and decision-making skills.</li><li>Excellent communication, interpersonal, intuitive, leadership skills with ability to work efficiently in both independent and team work environments.</li></ul><p>Technical Skills (Must Have)</p><ul><li>Environment: XL Deploy, XL Release, Jenkins, GIT, argosCD, Helm Charts, Sonartype Nexus</li><li>Operating Systems: Linux, Windows</li><li>Languages: Python, Jython, UNIX Scripting, Java.</li><li>Containers: Kubernetes, OpenShift</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Overall 10 plus years of experience in Release Management which includes DevOps with expertise in with Configuration Management, Build, Release Management, Linux Administration, Continuous Integration, Configuration management, Automation, Monitoring, and Tooling. Broad practical knowledge of numerous CI/CD technologies.</li><li>Experienced in leading and managing Release Management activities including Deployment using DevOps, Deployment Automation, Configuration Management and Automation.</li><li>Multiple years of hands on experience in administration and configuration of argosCD, XL/digital.ai Deploy and XL/digital.ai Release Tool.</li><li>Multiple years of hands on experience in administration and automation of container based deployments in Kubernetes/OpenShift.</li><li>Experience in writing playbook / cookbooks/run books for application deployment.</li><li>Designed end to end automation of infrastructure and continuous delivery of the applications by integrating and automating with python/jython scripts, UNIX Shell scripting, Jenkins, Helm Chart, GitLAB and Sonartype Nexus.</li><li>Hands-on Experience of the J2EE Framework and its components as related to Java build, test, deployment and release management initiatives.</li><li>Good Knowledge and extensive working experience in handling GIT Repository.</li><li>Good Knowledge and extensive working experience in handling Sonartype Nexus Repository.</li><li>Good Knowledge and extensive working experience in Helm Charts and Repository.</li><li>Responsible for deploying best SCM processes and procedures in the organization.</li><li>Worked closely with software developers for controls, code integrity, and code conflict resolution.</li><li>Rich experience about Application Infrastructure (servers, load balancers, web application firewalls).</li><li>Ability to handle multiple and moderately sized assignments simultaneously.</li><li>Must have strong analytical, problem solving, communication, project management, and decision-making skills.</li><li>Excellent communication, interpersonal, intuitive, leadership skills with ability to work efficiently in both independent and team work environments.</li><li>Technical Skills (Must Have) - o Environment: XL Deploy, XL Release, Jenkins, GIT, argosCD, Helm Charts, Sonartype Nexus o Operating Systems: Linux, Windows o Languages: Python, Jython, UNIX Scripting, Java. o Containers: Kubernetes, OpenShift</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Ingénieur-e Outils, Automation &amp; DevOps SI Industriel F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Au sein de la Direction des Systèmes d'Information de Safran Electronics &amp; Defense, vous intégrez le service Patterns &amp; Automation du pole Manufacturing &amp; Deploiement sites.<br>Vous avez pour missions de <br>- Accompagner dans la modélisation de solutions industrielles, en assurant la cohérence et la convergence entre les environnements IT et OT (opérationnels)<br>- Contribuer à la transformation digitale des environnements industriels : intégration DevOps pour l'automatisation, l'intégration continue et le déploiement sécurisé<br>- Accompagner et conseiller les équipes métiers, SI et production (ateliers, formation, bonnes pratiques, appui technique)<br>- Piloter et formaliser (documentation, dossiers d'architecture, analyses d'impacts, rapports d'audits) la démarche d'architecture, en collaboration avec les parties prenantes internes et externes<br>- Appliquer et promouvoir les standards Safran en matière de sécurité, de qualité et d'innovation<br>- Veille technologique sur les solutions d'architecture IT Industrielle, en proposant des axes d'amélioration<br>environnement technique : <br>Infrastructures hybrides IT/OT, virtualisation, cloud, réseaux industriels<br>Automatisation/DevOps : Ansible, Python<br>Réseau, sécurité et supervision : Cisco IOS, HP, Palo Alto, Forcepoint, Stormshield, Tufin, Algosec, Splunk, Infoblox<br>Solutions industrielles : MES, SCADA, IoT industriel<br>En synthèse vous accompagnez les projets industriels sur :<br>- La qualité technique<br>- La cohérence globale<br>- La maîtrise des risques<br>- La durabilité des choix</p><br><br><p>Soft skills :<br>- Autorité technique naturelle et reconnue<br>- Capacité de synthèse et sens de la pédagogie<br>- Sens du collectif et maîtrise du compromis<br>- Capacité à résister à la pression liée aux projets<br>- Discrétion, rigueur et forte culture de la sécurité<br>En + :<br>- Curiosité pour les nouvelles technologies et les nouveaux standards<br>- Excellentes capacités rédactionnelles et de communication<br>- Expérience significative en environnement industriel<br>- Capacité à concevoir, formaliser et présenter une architecture ou un nouveau pattern d'architecture, en adaptant le discours aux différents publics (métiers, IT, sécurité, management) et à faire adhérer aux choix structurants dans un contexte contraint<br>Situé à 25 minutes de Paris centre en RER et à 5 minutes à pied de la gare, notre établissement de Massy bénéficie d'infrastructures contribuant fortement à la qualité de vie sur le site permettant à nos collaborateurs de concilier activités professionnelles et sportives, de s'évader le temps d'une pause repas dans un des nombreux restaurants à proximité, d'accéder à des services utiles tels que la conciergerie…<br>Nous soutenons également les déplacements durables en mettant notamment à disposition des infrastructures adaptées pour les cyclistes (espaces sécurisés pour le stationnement des vélos…) et des bornes de recharge électriques.<br>Par ailleurs, Tous nos postes sont ouverts aux personnes en situation de handicap. </p><br><br><p>Vous accordez une importance particulière :<br>- à la qualité, à la traçabilité et à la fiabilité de vos livrables, en respectant les exigences de sécurité et de confidentialité du Groupe.<br>- Rigueur et sens des responsabilités<br>- Esprit d'équipe et capacité de coopération transverse<br>Vous aimez travailler en collaboration avec des équipes pluridisciplinaires (IT/OT, métiers, production) et savez animer des ateliers, fédérer autour de la démarche d'architecture, et partager votre expertise.<br>- Sens du service et de l'écoute<br>- Attentif aux besoins des utilisateurs et des équipes métiers, vous savez adapter votre discours, vulgariser des sujets techniques, et accompagner le changement.<br>- Leadership et capacité d'initiative<br>Vous savez prendre des décisions argumentées, anticiper les enjeux, piloter la coordination des projets et porter les standards et innovations du Groupe.<br>- Adaptabilité et ouverture d'esprit<br>Vous faites preuve d'agilité dans des environnements techniques et organisationnels variés, sachez gérer les imprévus et rester proactif face aux évolutions technologiques et aux nouveaux besoins métier.<br>- Esprit d'analyse et force de proposition<br>Vous abordez les problématiques avec méthodologie, analysez les risques et les impacts, et proposez des solutions adaptées et innovantes.<br>Intégrité et respect de la confidentialité<br>Vous adhérez pleinement à nos exigences éthiques, de confidentialité et de sécurité en matière de traitement de l'information.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job title Sr. Specialist Business Applications Grade Stream People, Technology &amp; Culture Function IDS &amp; CI - Digital Delivery Location Oman Muscat Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Manager Digital Delivery Direct reports - Job purpose The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect s portfolio. The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements. The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives. Main Tasks and Responsibilities Solution Architecture &amp; Design Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS. Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies. Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery. Architecture Governance &amp; Standards Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications. Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles. Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews. Delivery Standards &amp; CI/CD Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management. Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors. Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency. Deployment &amp; Release Strategy Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management. Define release governance deployment runbooks, rollback/back-out plans, and post-deployment verification and oversee controlled releases of significant changes. Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance. EDRMS / ECM Platform Architecture Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform. Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality. Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build. Integration Architecture Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors. Define standards for authentication, error handling, monitoring, and data quality across integrations. Technical Leadership, Support Oversight &amp; Vendor Management Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed without owning first-line incident resolution. Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities. Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability. Perform other related duties as assigned. Key interactions Internal: IDS &amp; CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams. External: Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants. Notable Working Conditions. Office environment, intensive computer screen use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Requirements Required: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field. <em>Preferred: Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.</em> Language Excellent knowledge of written, read, and spoken English (required) Background and experience Competencies and skills 6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization. Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture. Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred. Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent). Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems. Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes. Experience working with vendors and managing technical delivery quality and compliance. Technical Competencies: Strong analytical and problem-solving skills. Excellent communication skills, able to translate technical concepts for business stakeholders. Ability to act as a technical authority and influence design decisions across teams and vendors. Attention to detail and a quality-driven mindset. Self-motivated with the ability to manage multiple initiatives concurrently. Collaborative approach to working with cross-functional and vendor teams. Cultural sensitivity in a multinational environment. Technical Competencies: Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams). Architecture governance and Architecture Decision Records (ADRs). CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions). Automated testing and security scanning (SAST/DAST/dependency scanning). Deployment architecture, environment strategy, and release governance. EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar). Document management workflows, metadata models, taxonomy, and records compliance. Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems. IT governance, change management, and access control principles. Vendor management and technical delivery review.IT governance, change management, and access control principles. Vendor management and technical delivery review.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect s portfolio.</p><p>The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements.</p><p>The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><b>Main Tasks and Responsibilities</b><p>Solution Architecture &amp; Design</p><p>Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS.</p><p>Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies.</p><p>Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery.</p><p>Architecture Governance &amp; Standards</p><p>Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications.</p><p>Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles.</p><p>Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews.</p><p>Delivery Standards &amp; CI/CD</p><p>Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management.</p><p>Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors.</p><p>Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency.</p><p>Deployment &amp; Release Strategy</p><p>Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management.</p><p>Define release governance deployment runbooks, rollback/back-out plans, and post-deployment verification and oversee controlled releases of significant changes.</p><p>Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance.</p><p>EDRMS / ECM Platform Architecture</p><p>Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform.</p><p>Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality.</p><p>Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build.</p><p>Integration Architecture</p><p>Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors.</p><p>Define standards for authentication, error handling, monitoring, and data quality across integrations.</p><p>Technical Leadership, Support Oversight &amp; Vendor Management</p><p>Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed without owning first-line incident resolution.</p><p>Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities.</p><p>Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability.</p><p>Perform other related duties as assigned.</p><b>Key interactions</b><p>Internal: IDS &amp; CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams.</p><p>External: Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants.</p><br><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Education Requirements</b><br>Required: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.<br>Preferred: Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.<br><b>Language</b><br>Excellent knowledge of written, read, and spoken English (required)<br><b>Background and experience</b><br><b>Competencies and skills</b><br>6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization.<br>Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture.<br>Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred.<br>Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent).<br>Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems.<br>Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes.<br>Experience working with vendors and managing technical delivery quality and compliance.<br><b>Technical Competencies:</b><br>Strong analytical and problem-solving skills.<br>Excellent communication skills, able to translate technical concepts for business stakeholders.<br>Ability to act as a technical authority and influence design decisions across teams and vendors.<br>Attention to detail and a quality-driven mindset.<br>Self-motivated with the ability to manage multiple initiatives concurrently.<br>Collaborative approach to working with cross-functional and vendor teams.<br>Cultural sensitivity in a multinational environment.<br><b>Technical Competencies:</b><br>Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams).<br>Architecture governance and Architecture Decision Records (ADRs).<br>CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions).<br>Automated testing and security scanning (SAST/DAST/dependency scanning).<br>Deployment architecture, environment strategy, and release governance.<br>EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar).<br>Document management workflows, metadata models, taxonomy, and records compliance.<br>Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems.<br>IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.</p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, develop, and maintain scalable web applications using .NET, MVC, and React</p></li><li><p>Develop and customize solutions on SharePoint (Online, 2019, 2016, 2013, 2010)</p></li><li><p>Work on end-to-end project lifecycle (requirements gathering, design, development, testing, deployment)</p></li><li><p>Build and integrate REST APIs, Web APIs, and WCF services</p></li><li><p>Collaborate with stakeholders to translate business requirements into technical solutions</p></li><li><p>Manage and deliver projects for enterprise clients, ensuring timelines and quality standards</p></li><li><p>Perform database design, optimization, and SQL administration tasks</p></li><li><p>Develop dashboards, reporting solutions (SSRS), and data-driven applications</p></li><li><p>Work with Azure DevOps and cloud-based deployments</p></li><li><p>Troubleshoot, debug, and enhance existing applications</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Location: Muscat Onsite Contract Duration: 3 Months Joining- 30days Benefits- Visa, Air Tickets, Bachelor Accommodation, local transportation will be provided.</p><p></p></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Develop and execute Test Plans, Test Cases and Test Scripts.</p></li><li><p>Perform Manual Testing, Functional Testing, Regression Testing, Smoke Testing and User Acceptance Testing (UAT).</p></li><li><p>Test Enterprise AI applications, RAG platforms, AI Agents and AI Chatbots.</p></li><li><p>Validate AI-generated responses for accuracy, relevance, consistency and factual correctness.</p></li><li><p>Identify AI hallucinations, incorrect responses and workflow issues.</p></li><li><p>Test ERP systems, enterprise portals, customer portals, university portals and complex web applications.</p></li><li><p>Perform API testing using Postman or similar tools.</p></li><li><p>Validate integrations with databases, third-party APIs, email systems and business applications.</p></li><li><p>Perform cross-browser, responsive and mobile compatibility testing.</p></li><li><p>Report, track and verify software defects using bug tracking tools.</p></li><li><p>Collaborate with Developers, Business Analysts and Product Managers to ensure high-quality releases.</p></li><li><p>Participate in Agile/Scrum development processes.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Minimum 2 years of experience</strong> in Software Testing / Quality Assurance.</p></li><li><p>Strong understanding of SDLC and STLC.</p></li><li><p>Experience testing web-based enterprise applications.</p></li><li><p>Experience in Manual Testing and Regression Testing.</p></li><li><p>Basic knowledge of API Testing (Postman or similar).</p></li><li><p>Basic SQL knowledge for database validation.</p></li><li><p>Experience using Jira, Azure DevOps or similar bug tracking tools.</p></li><li><p>Strong analytical, troubleshooting and problem-solving skills.</p></li><li><p>Good written and verbal communication skills.</p></li></ul><br><p><strong>AI Experience (Preferred)</strong></p><p>Experience with any of the following will be an advantage:</p><ul><li><p>Generative AI Applications</p></li><li><p>Retrieval-Augmented Generation (RAG)</p></li><li><p>AI Agents</p></li><li><p>AI Chatbots</p></li><li><p>OpenAI / ChatGPT integrations</p></li><li><p>Large Language Models (LLMs)</p></li><li><p>OCR &amp; Intelligent Document Processing</p></li><li><p>Enterprise Knowledge Management Systems</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, develop, test, and deploy ERP application modules.</p></li><li><p>Develop scalable frontend and backend components for enterprise applications.</p></li><li><p>Work on ERP modules including:</p><ul><li><p>HR &amp; Payroll</p></li><li><p>Finance &amp; Accounting</p></li><li><p>Procurement</p></li><li><p>Inventory &amp; Warehouse</p></li><li><p>CRM &amp; Sales</p></li><li><p>Asset Management</p></li><li><p>Projects &amp; Workflow</p></li><li><p>Reporting &amp; Dashboards</p></li></ul></li><li><p>Integrate ERP modules with the company’s <strong>Ent AI platform built on Spring Boot architecture</strong>.</p></li><li><p>Develop REST APIs, middleware, and microservices for system integrations.</p></li><li><p>Collaborate with functional consultants and business analysts to convert ERP specifications into working solutions.</p></li><li><p>Optimize database performance, application security, and system scalability.</p></li><li><p>Participate in architecture planning, technical documentation, and deployment processes.</p></li><li><p>Troubleshoot, maintain, and enhance ERP modules and integrations.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Skills &amp; Experience</strong></p><ul><li><p>Strong experience in <strong>ERP development projects</strong>.</p></li><li><p>Proven experience as a <strong>Full Stack Developer</strong>.</p></li><li><p>Experience with enterprise backend technologies such as:</p><ul><li><p>Java / Spring Boot</p></li><li><p>Node.js</p></li><li><p>.NET</p></li><li><p>Python</p></li></ul></li><li><p>Experience integrating with <strong>Spring Boot-based enterprise platforms or microservices architecture</strong>.</p></li><li><p>Frontend development experience with:</p><ul><li><p>React.js / Angular / Vue.js</p></li><li><p>HTML5, CSS3, JavaScript, TypeScript</p></li></ul></li><li><p>Strong database expertise:</p><ul><li><p>PostgreSQL</p></li><li><p>MySQL</p></li><li><p>MS SQL</p></li><li><p>Oracle</p></li></ul></li><li><p>Experience with:</p><ul><li><p>REST APIs</p></li><li><p>Microservices</p></li><li><p>API Gateway integrations</p></li><li><p>Authentication &amp; RBAC</p></li></ul></li><li><p>Understanding of ERP workflows and enterprise business processes.</p></li><li><p>Familiarity with cloud deployment, Docker, Kubernetes, or DevOps practices is an advantage.</p></li></ul><p><strong>Preferred Qualifications</strong></p><ul><li><p>Prior ERP platform development or customization experience.</p></li><li><p>Experience in enterprise-grade application architecture.</p></li><li><p>Knowledge of AI integration within business applications is an advantage.</p></li><li><p>Strong analytical, debugging, and problem-solving skills.</p></li><li><p>Ability to work independently and collaboratively within cross-functional teams.</p></li></ul><p><strong>Candidate Preference</strong></p><ul><li><p>Candidates should be of <strong>Pakistani or Indian origin</strong>.</p></li><li><p>Preferred locations:</p><ul><li><p>Oman</p></li><li><p>Pakistan</p></li><li><p>India</p></li></ul></li><li><p>Candidates currently based in <strong>Oman will be given preference</strong>.</p></li></ul><p><strong>Experience Required</strong></p><ul><li><p>Minimum 3–5 years of relevant ERP/full stack development experience.</p></li></ul><p></p></section>

<p>Job Description: Hands-on development on a live production SaaS platform. The role covers end-to-end feature delivery, API design, database schema, business logic, and the frontend built on top of it. The focus is backend, with full ownership of features from specification through to production. Responsibilities: Design, build and maintain REST APIs and backend services in production Design and evolve database schema — tables, constraints, indexes, migrations Develop frontend interfaces for delivered features (React / Next.js) Integrate third-party APIs and external services Write and review database migrations before they reach production Debug and resolve production issues Deploy, monitor and maintain delivered work Short release cycles, direct ownership of shipped features, and involvement across the full stack of the product.</p><p>• 2+ years building production backend systems — REST APIs, authentication, integrations, background jobs • Strong in at least one modern backend stack: Python, Node.js, Go, Java or similar • Solid relational database skills — schema design, constraints, indexes, migrations. Comfortable writing SQL, not only ORM calls • Frontend ability — React or a modern JavaScript framework, sufficient to build and ship user-facing features • Proven ownership of features from specification through to production • Clear written English • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience Preferred: • Python / FastAPI — the primary backend stack for this role • Next.js / React • PostgreSQL, and Supabase or another Postgres-based BaaS • Row-Level Security • Migration discipline (Alembic or equivalent) • Async programming • Third-party API integration under real constraints • Cloud deployment, monitoring and CI/CD Candidates who have moved into DevOps or platform engineering and no longer write application code daily, or who prefer backend-only roles with no frontend involvement, are unlikely to be a good match. Applicants should state in the first line of their application: the backend service they are most proud of — the stack used, what it did, and a repository link if public. Applications that do not include this will not be reviewed.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Développeur-euse Fullstack Java F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p><br>Vous voyez un avion ? C'est simple, le groupe Safran fait tout dans l'avion, sauf l'avion !<br>Et nous, Safran Aircraft Engines, notre mission c'est de concevoir, produire et commercialiser nos moteurs tout en assurant leur support depuis plus de 110 ans ! La transformation digitale est un tremplin pour atteindre les challenges de la société et la DSI a une ambition : rendre tout cela possible.<br>Composée de plus de 500 collaborateurs la DSI est en pleine transformation pour soutenir sa croissance et relever les défis technologiques de demain.<br>Envie d'embarquer au sein de la Direction du Système d'Information ? C'est par ici !</p><br><br><p>Issu(e) d'une formation supérieure Bac+5 en Développement ou Gestion des Systèmes d'Information, vous disposez de solides connaissances en développement Web, notamment sur les technologies Java/Angular, ainsi qu'en outils de versioning tels que Gitlab CI.<br>Rigoureux(se), exigeant avec la qualité du code, autonome et dynamique, vous faites preuve d'un réel sens de l'engagement, de l'initiative et appréciez le travail en équipe dans un environnement technique en constante évolution.</p><br><br><p>Dans le cadre d'un processus de Transformation, la Direction du Système d'information de Safran Aircraft Engines internalise le développement Java, la maintenance et ainsi que l'amélioration de la productivité et l'agilité de l'entreprise.<br>Au sein de la Direction du Système d'information de Safran Aircraft Engines, vous participerez<br>à l'évolution du Framework de développement en contribuant à l'enrichissement de l'offre de service Usine Logiciel.<br>Votre mission principale consistera à participer à l‘évolution de l'offre de service Usine Logiciel au travers des actions suivantes :<br>- Apporter du support aux équipes projets,<br>- Participer à l'élaboration de composants standardisés,<br>- Relayer les bonne pratiques de développements (présentations, formation…),<br>- Participer à la mise en place de POC (Proof Of Concept) pour valider de nouvelles<br>fonctionnalités sur le cloud AWS.<br>Au sein de nos équipes projets vous participerez à :<br>- L'analyse et la rédaction des spécifications techniques<br>- La conception et le développement d'applications<br>Vous devrez également respecter les bonnes pratiques en place :<br>Normes de développement<br>Méthodologies agiles, Scrum, DevOps</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Design, develop, test, and maintain backend services and applications using .NET and C++.</p> <p>Implement clean, efficient, and scalable code following best practices and internal guidelines.</p> <p>Collaborate with cross-functional teams (frontend, QA, product, DevOps) to define, design, and deliver new features.</p> <p>Participate in architectural discussions and contribute to technical decision-making.</p> <p>Optimize application performance and troubleshoot complex backend issues.</p> <p>Support product development by providing technical insights and assisting in feature planning and prioritization.</p> <p>Write and maintain technical documentation as needed.</p> <p>Participate in code reviews to maintain code quality and knowledge sharing within the team.</p> <p><strong>Requirements</strong></p> <p>3+ years of professional experience in backend development.</p> <p>Strong proficiency in .NET (C#) and C++.</p> <p>Understanding of RESTful APIs, microservices architecture, and distributed systems.</p> <p>Experience with relational and/or NoSQL databases (e.g., SQL Server, PostgreSQL, MongoDB).</p> <p>Familiarity with version control systems (e.g., Git) and CI/CD pipelines.</p> <p>Strong teamwork and communication skills, with the ability to collaborate effectively across different groups.</p> <p>Basic understanding of product management principles, including requirement analysis and cross-team coordination.</p> <p>Problem-solving mindset and ability to take initiative in improving systems and processes.</p> <p><strong>Nice-to-Have</strong></p> <p>Experience with cloud platforms (Azure, AWS, or GCP).</p> <p>Familiarity with containerization technologies like Docker or Kubernetes.</p> <p>Exposure to Agile/Scrum methodologies.</p> <p>Knowledge of performance profiling or system-level programming.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are seeking an experienced Backend Software Engineer with a strong background in .NET and C++ to join our development team. The ideal candidate is a problem-solver with solid technical expertise, effective communication skills, and the ability to collaborate in a fast-paced, cross-functional environment. Experience or interest in product management is a strong plus, as the role involves working closely with stakeholders to shape product requirements and deliver high-quality software solutions.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We have three roles,</p><ol><li><p>Systems/Application Developer</p></li><li><p>L2 Support Engineer ( Advanced Troubleshooting )</p></li><li><p>L1 Support</p></li></ol><br><p>The roles and responsibilities are as below,</p><p><strong><u>Systems/Application Developer </u></strong></p><ul><li><p><strong>Full Stack Development:</strong>&nbsp;Build high-quality, responsive web applications using frontend technologies (Angular 10+, React JS, TypeScript, HTML5, CSS3) and backend frameworks (.NET Core 3.1-8, Node.js).</p></li><li><p><strong>Arbor OM &amp; iLink Proprietary Solutions:</strong>&nbsp;Customize and enhance iLink’s pre-created frameworks and solution accelerators, which may include Arbor OM (Order Management) or similar data-driven systems, to solve client-specific business challenges.</p></li><li><p><strong>Database &amp; Data Management:</strong>&nbsp;Design and manage database schemas, write stored procedures (T-SQL), and optimize performance in SQL Server.</p></li><li><p><strong>System Integration &amp; APIs:</strong>&nbsp;Develop and consume RESTful APIs/web services to integrate applications with other systems and data platforms.</p></li><li><p><strong>Cloud &amp; Deployment:</strong>&nbsp;Implement and maintain CI/CD pipelines (Azure DevOps/Jenkins) and manage application deployment in cloud environments (Azure or AWS).</p></li><li><p><strong>Troubleshooting &amp; Support:</strong>&nbsp;Perform bug fixing, debugging, and production environment monitoring to ensure high reliability, particularly for enterprise applications.</p><br></li><li><p><strong><u>L2 Support Engineer (Advanced Troubleshooting)</u></strong></p></li><li><p><strong>Incident Management:</strong> Investigate, diagnose, and resolve complex application/system issues escalated from L1 support.</p></li><li><p><strong>Technical Troubleshooting:</strong> Perform in-depth investigations, including analyzing application logs, database queries, and system performance.</p></li><li><p><strong>Root Cause Analysis (RCA):</strong> Identify underlying issues, implement fixes or workarounds, and document solutions in the ticketing system.</p></li><li><p><strong>System Monitoring:</strong> Monitor application health and infrastructure performance to ensure high availability.</p></li><li><p><strong>Escalation &amp; Collaboration:</strong> Collaborate with L3/development teams on bugs while communicating status updates to stakeholders.</p></li><li><p><strong>Documentation:</strong> Create and maintain knowledge base articles and troubleshooting guides.</p><br></li><li><p><strong><u>L1 Support</u></strong></p><p>Key Responsibilities An L1 (Level 1) Back Office (BO) Support Agent provides initial administrative, technical, or operational support to ensure smooth business functioning. They serve as a "behind-the-scenes" frontline agent, processing data, resolving routine requests, and escalating complex issues to L2 support, acting as a bridge between internal teams and client-facing staff. Key Responsibilities · Ticket Management: Receive, log, acknowledge, and classify incoming requests, incidents, or alerts via email, chat, or ticketing systems (e.g., ServiceNow, Remedy). · Data Processing &amp; Entry: Enter, update, and maintain accurate records in databases, CRM systems, or ERP software. · Routine Troubleshooting: Provide first-line fixes for basic issues such as password resets, account unlocking, software installation, or routine IT application support. · Documentation &amp; Reporting: Prepare daily/weekly reports on operational metrics, process documentation (e.g., invoices, bills of lading), and maintain accurate filing systems. · Escalation: Route complex or unresolved problems to L2/L3 technical teams or managers. · Vendor/Internal Coordination: Coordinate with internal departments or external vendors to process orders, manage inventory, or request support. · System Monitoring: Monitor application health or server alerts to identify potential bottlenecks or failures.&nbsp;</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><u>Systems/Application Developer </u></strong></p><p><strong>Required Technical Skills</strong></p><ul><li><p><strong>Backend:</strong>&nbsp;Strong proficiency in C# or Python, .NET Core.</p></li><li><p><strong>Frontend:</strong>&nbsp;Expertise in modern frameworks such as Angular or React.</p></li><li><p><strong>Database:</strong>&nbsp;Advanced SQL skills (SQL Server,&nbsp;Oracle, or MySQL).</p></li><li><p><strong>Tools:</strong>&nbsp;Experience with Git, Azure DevOps, and containerization (Docker).</p></li><li><p><strong>Domain Knowledge:</strong>&nbsp;Familiarity with industries like Telecom, Health, or E&amp;P (Energy &amp; Production).&nbsp;</p></li></ul><br><p><strong>Key Differentiators for iLink Roles</strong></p><ul><li><p><strong>Speed:</strong>&nbsp;Use of pre-created frameworks to accelerate development.</p></li><li><p><strong>AI Integration:</strong>&nbsp;Experience integrating AI/ML capabilities into web applications is increasingly required.</p></li><li><p><strong>Focus:</strong>&nbsp;A strong focus on "Digital Transformation" and creating "intelligent apps</p><br></li></ul><p><strong><u>L2 Support Engineer (Advanced Troubleshooting)</u></strong></p><p><strong>Required Qualifications &amp; Skills</strong></p><br><ul><li><p><strong>Technical Skills:</strong> Proficiency in SQL (complex queries, optimization), Linux/Unix environment, and web technologies.</p></li><li><p><strong>Tools:</strong> Experience with monitoring tools, ticketing systems (e.g., Jira, ServiceNow), and API tools (e.g., Postman).</p></li><li><p><strong>Knowledge:</strong> Understanding of ITIL processes, API structures, and client-server architecture.</p></li><li><p><strong>Soft Skills:</strong> Strong analytical problem-solving, communication skills, and ability to work under pressure, particularly during P1 incidents.</p></li></ul><br><p><strong>Common Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>CCNA (for network-focused roles)</p></li><li><p>Database Certifications (e.g., Oracle, SQL Server)</p></li></ul><p><strong><u>L1 Support:</u></strong></p><br><p>Required Skills &amp; Qualifications · Technical Proficiency: Strong knowledge of MS Office Suite (especially Excel—Pivot Tables, VLookup), and familiarity with CRM or ERP tools. · Communication: Excellent written and verbal communication skills for updating stakeholders and documenting issues. · Attention to Detail: Meticulous approach to data entry to prevent costly errors. · Time Management: Ability to work under tight deadlines and prioritize tasks effectively. · Education: Typically requires a high school diploma or a Bachelor’s degree in Business Administration, IT, or a related field. Common Roles &amp; Contexts · IT Service Desk L1: Remote troubleshooting, Active Directory management, O365 support. · BO Executive (Finance/HR): Managing employee records, invoicing, and payroll data. · Operational Support: Order management, tracking deliveries, and vendor coordination. L1 support agents typically follow strict, predefined procedures (SOPs) or scripts to resolve common issues and aim for high First Call Resolution (FCR) rates.<strong><u> </u></strong></p><br><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Scrum Master F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Vous voyez un avion ? C'est simple, le groupe Safran fait tout dans l'avion, sauf l'avion !<br>Et nous, Safran Aircraft Engines, notre mission c'est de concevoir, produire et commercialiser<br>nos moteurs tout en assurant leur support depuis plus de 110 ans ! La transformation digitale<br>est un tremplin pour atteindre les challenges de la société et la Direction des Systèmes<br>d'Information (DSI) a une ambition : rendre tout cela possible.<br>Composée de plus de 500 collaborateurs, la DSI est en pleine transformation pour soutenir sa<br>croissance et relever les défis technologiques de demain.<br>La Digital Factory de Safran Aircraft Engines est une entité de la DSI, véritable moteur de cette<br>transformation digitale qui crée et de délivre solutions digitales innovantes en exploitant des<br>technologies de pointe.<br>Dans le cadre de nos activités de conception de nouvelles solutions web apps et analytics<br>dans le cloud, nous recherchons un Scrum Master pour piloter nos processus agiles et<br>favoriser une culture d'amélioration continue.</p><br><br><p>Si vous souhaitez relever ce défi passionnant et contribuer à la transformation digitale de Safran Aircraft Engines, rejoignez-nous !</p><br><br><p>Votre profil :<br>- Expérience confirmée en tant que Scrum Master ou Coach Agile.<br>- Solide maîtrise des frameworks agiles (Scrum, Kanban, SAFe, LeSS, etc.).<br>- Expérience dans un environnement technique (Data, IA, Cloud, DevOps) est un plus.<br>- Excellentes capacités de communication et de facilitation.<br>- Capacité à résoudre les conflits et à favoriser une culture de collaboration.<br>- Certifications Scrum Master (PSM I/II, CSM, SAFe) appréciées.<br>-Autonomie, esprit d'initiative et capacité à fédérer.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Alternance Ingénieur Informatique - Intelligence Artificielle, Data &amp; Développement Logiciel F/H</p><br><br><p>Alternance</p><br><br><p>3 ans</p><br><br><p>Etudiant</p><br><br><p>Temps partiel</p><br><br><p>Développement de solutions logicielles<br>• Concevoir, développer et maintenir des applications internes ou clients.<br>• Participer au développement backend, frontend ou full stack selon les besoins projets.<br>• Mettre en place des API, bases de données et interfaces utilisateurs.<br>• Contribuer à l'industrialisation du code : tests, documentation, versioning Git et bonnes pratiques de développement.<br>Intelligence artificielle et Machine Learning<br>• Identifier les cas d'usage IA pertinents pour l'entreprise ou ses clients.<br>• Participer à la collecte, au nettoyage et à la structuration de données.<br>• Développer ou intégrer des modèles d'IA / Machine Learning : classification, extraction d'information, recommandation, analyse documentaire ou automatisation de tâches.<br>• Tester, évaluer et améliorer les performances des modèles.<br>• Étudier l'intégration d'outils d'IA générative, de traitement automatique du langage, d'OCR ou d'analyse de documents.<br>Data, automatisation et outils internes<br>• Créer des scripts ou outils d'automatisation pour améliorer les processus métiers.<br>• Exploiter des données issues de fichiers, bases de données, documents PDF ou sources internes.<br>• Participer à la mise en place de tableaux de bord ou d'outils d'aide à la décision.<br>• Veiller à la qualité, la fiabilité et la traçabilité des données traitées.<br>DevOps, sécurité et qualité logicielle<br>• Participer à la mise en place de bonnes pratiques DevOps : intégration continue, déploiement, documentation technique.<br>• Appliquer les principes de développement sécurisé.<br>• Contribuer à la gestion des environnements de développement, test et production.<br>• Participer à la veille technologique sur l'IA, la cybersécurité, le cloud et les architectures logicielles.<br>Gestion de projet et communication<br>• Participer aux réunions de suivi projet.<br>• Rédiger des documents techniques et fonctionnels.<br>• Présenter régulièrement l'avancement des travaux au tuteur entreprise.<br>• Travailler en méthode agile ou en mode projet selon l'organisation interne.</p><br><br><p>Exemples de projets possibles<br>• Développement d'un outil interne d'analyse automatique de documents.<br>• Création d'un assistant IA pour aider à la recherche d'informations ou à la rédaction.<br>• Mise en place d'un système d'extraction de données depuis des PDF, formulaires ou bases documentaires.<br>• Développement d'une application web intégrant des fonctionnalités IA.<br>• Création d'un moteur de recommandation ou de qualification automatique de données.<br>• Automatisation de processus métiers à l'aide de scripts Python et d'outils IA.<br>• Prototype utilisant des modèles de langage, OCR, NLP ou Machine Learning.</p><br><br><p>Étudiant-e intégrant un cycle ingénieur informatique par apprentissage, avec un intérêt fort pour l'intelligence artificielle, le développement logiciel, la data, l'automatisation, les nouvelles technologies et la transformation numérique des organisations.<br>Qualités attendues<br>• Autonomie progressive et capacité à apprendre rapidement.<br>• Curiosité technique et goût pour l'expérimentation.<br>• Rigueur dans le développement, les tests et la documentation.<br>• Capacité d'analyse et de synthèse.<br>• Esprit d'équipe et communication claire avec des interlocuteurs techniques et non techniques.<br>• Capacité à gérer les contraintes de l'alternance : organisation du temps, priorisation et régularité.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p> </p> <p>Responsible for supporting software quality assurance activities throughout the Software Development Life Cycle (SDLC). The role assists in testing, validating, and verifying banking applications and technology solutions to ensure compliance with business requirements, functional specifications, and quality standards.</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <ol> <li>Participate in software quality assurance activities throughout the Software Development Life Cycle (SDLC).</li> <li>Assist in preparing and maintaining test plans, test scenarios, test cases, and test execution documentation.</li> <li>Review business requirements, functional specifications, and user stories to understand testing requirements and ensure adequate test coverage.</li> <li>Execute functional, integration, system, regression, smoke, and User Acceptance Testing (UAT).</li> <li>Prepare and maintain test data required for testing activities.</li> <li>Record, track, and verify defects identified during testing cycles and support defect resolution activities.</li> <li>Perform API testing using approved testing tools such as Postman or similar platforms.</li> <li>Support database validation and data integrity testing activities using SQL queries.</li> <li>Participate in validating banking processes, digital channels, payment services, customer onboarding, account management, and related business functions.</li> <li>Assist in test automation activities and maintenance of automated test scripts where applicable.</li> <li>Support system deployment validation and post-implementation testing activities.</li> <li>Maintain testing evidence, reports, and quality assurance documentation.</li> <li>Participate in quality reviews and ensure compliance with established testing standards and procedures.</li> <li>Collaborate with developers, business users, vendors, and project teams to support successful solution delivery.</li> <li>Contribute to continuous improvement initiatives related to testing processes, quality assurance practices, and automation.</li> <li>Prepare testing progress updates and contribute to test summary and quality reports.</li> <li>The job holder may be required to undertake additional responsibilities depending on Management and Business requirements.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p>1. Internal</p> <p> </p> <p> Head of SME</p> <p> </p> <p> Section Head Client Relationship (Head Office)</p> <p> </p> <p> SME Client Relationship, Risk, Operations, Credit Administration and other functions as required</p> <p> </p> <p> Branch Manager and Branch Operations teams</p> <p> </p> <p>2. External</p> <p> SME clients and other external stakeholders as required.</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> Bachelor s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related field.</p> <p>Experience:</p> <p> Minimum 1 year and up to 3 years of experience in Software Quality Assurance, Software Testing, Information Technology, Banking Systems, or a related field.</p> <p> </p> <p> Experience in testing banking applications, digital channels, payment systems, or financial applications is preferred.</p> <p> </p> <p> Familiarity with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p> <p> </p> <p> Internship, project-based, or hands-on experience in Quality Assurance within banking or financial services environments will be considered an advantage. Fresh graduates with relevant internship, academic project, or practical training experience may be considered.</p> <p> </p> <p> Exposure to banking systems or financial services is an advantage. Fresh graduates with relevant internships or project experience may be considered.</p> <p> </p> <p>Special Skills &amp; Knowledge:</p> <p> </p> <p> Basic understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p> <p> </p> <p> Knowledge of software testing methodologies and defect management processes.</p> <p> </p> <p> Familiarity with test management and defect tracking tools such as Jira or Azure DevOps.</p> <p> </p> <p> Basic knowledge of API testing using Postman or similar tools.</p> <p> </p> <p> Basic SQL knowledge for database validation and testing.</p> <p> </p> <p> Familiarity with automation testing concepts and tools is an advantage.</p> <p> </p> <p> Understanding of Agile and Scrum methodologies is preferred.</p> <p> </p> <p> Knowledge of banking applications and digital channels is an advantage.</p> <p> </p> <p>KEY COMPETENCIES</p> <p> </p> <p> As specified in Job Competency Profile</p></div></section>

<p><h4>Job summary</h4> <p>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position works with the executive committee and property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service, and leadership skills. Conducts needs assessments, designs and develops training programs, and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.</li> <li>OR</li> <li>4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing and administering employee training</strong></p> <ul> <li>Coordinates property compliance training programs such as CPR, PAR, Business We Do, Harassment, Fire Safety, Food Handling, OSHA, etc.</li> <li>Ensures participants receive the appropriate property and company orientation, understand program materials, and build relationships with property leadership team.</li> <li>Promotes and informs employees about all training programs.</li> <li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li> <li>Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, and Management Development Program.</li> <li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li> <li>Ensures adult learning principles are incorporated into training programs.</li> <li>Develops, implements, and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills).</li> </ul> <p><strong>Managing employee development programs</strong></p> <ul> <li>Provides additional training to participants to increase skills (e.g., HR skills).</li> <li>Helps employees identify specific behaviors that will contribute to service excellence.</li> <li>Oversees the Management Development Program.</li> <li>Coaches managers to enhance own performance and to improve the performance of employees.</li> <li>Develops specific training to improve service performance.</li> <li>Works with leadership team to determine development needs of managers.</li> <li>Designs, develops, and delivers a supervisory development program to build effective supervisory skills.</li> <li>Drives brand values and philosophy in all training and development activities.</li> </ul> <p><strong>Developing training program plans</strong></p> <ul> <li>Develops and maintains an annual or quarterly training calendar.</li> <li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li> <li>Develops, implements, and maintains a property orientation program for employees to introduce the company and the culture.</li> <li>Selects, trains, and develops an internal training cadre to support delivery of technical skills training programs.</li> </ul> <p><strong>Evaluating training program effectiveness</strong></p> <ul> <li>Aligns current training and development programs to effectively impact key business indicators.</li> <li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.</li> <li>Measures transfer of learning from training courses to the operation.</li> <li>Tracks key business indicators (employee and guest satisfaction, retention, and financial results) to determine the effectiveness of current training and development programs.</li> <li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position works with the executive committee and property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service, and leadership skills. Conducts needs assessments, designs and develops training programs, and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.</li> <li>OR</li> <li>4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing and administering employee training</strong></p> <ul> <li>Coordinates property compliance training programs such as CPR, PAR, Business We Do, Harassment, Fire Safety, Food Handling, OSHA, etc.</li> <li>Ensures participants receive the appropriate property and company orientation, understand program materials, and build relationships with property leadership team.</li> <li>Promotes and informs employees about all training programs.</li> <li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li> <li>Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, and Management Development Program.</li> <li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li> <li>Ensures adult learning principles are incorporated into training programs.</li> <li>Develops, implements, and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills).</li> </ul> <p><strong>Managing employee development programs</strong></p> <ul> <li>Provides additional training to participants to increase skills (e.g., HR skills).</li> <li>Helps employees identify specific behaviors that will contribute to service excellence.</li> <li>Oversees the Management Development Program.</li> <li>Coaches managers to enhance own performance and to improve the performance of employees.</li> <li>Develops specific training to improve service performance.</li> <li>Works with leadership team to determine development needs of managers.</li> <li>Designs, develops, and delivers a supervisory development program to build effective supervisory skills.</li> <li>Drives brand values and philosophy in all training and development activities.</li> </ul> <p><strong>Developing training program plans</strong></p> <ul> <li>Develops and maintains an annual or quarterly training calendar.</li> <li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li> <li>Develops, implements, and maintains a property orientation program for employees to introduce the company and the culture.</li> <li>Selects, trains, and develops an internal training cadre to support delivery of technical skills training programs.</li> </ul> <p><strong>Evaluating training program effectiveness</strong></p> <ul> <li>Aligns current training and development programs to effectively impact key business indicators.</li> <li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.</li> <li>Measures transfer of learning from training courses to the operation.</li> <li>Tracks key business indicators (employee and guest satisfaction, retention, and financial results) to determine the effectiveness of current training and development programs.</li> <li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>