Customer Service Jobs in Oman

<p><h4>Overview of the role:</h4> <p>Ensuring overall customer satisfaction by providing excellent service experience with optimum operational cost.</p> <h4>What you will do:</h4> <p><strong>Description of accountability:</strong></p> <ul> <li>Manage AMC service to the customers.</li> <li>Provide timely periodic service to customers.</li> <li>Ensure assets are regularly maintained, reducing the risk of unexpected breakdowns or downtime.</li> <li>Coordinate with customers, technicians, and other team members to attend and resolve complaints within the prescribed timeframe.</li> <li>Update the progress of work to the customer and other relevant parties.</li> </ul> <p><strong>Business development:</strong></p> <ul> <li>Ensure 95% of customers are retained.</li> <li>Generate new AMC business.</li> <li>Generate revamp business.</li> </ul> <p><strong>Quality perspective:</strong></p> <ul> <li>Maintain service at the highest quality level with zero repetition.</li> <li>Raise and discuss recurring failures with OEM and line managers.</li> <li>Monitor the performance of team members and encourage them to improve and take bigger responsibilities by guiding or suggesting.</li> </ul> <p><strong>Others:</strong></p> <ul> <li>Spare parts planning and forecasting.</li> <li>Raise parts requests and ensure timely issuance to the team.</li> <li>Keep track of pending parts and review with the parts team for arrangement.</li> <li>Ensure returns of defective parts to the store within 3 days of repair.</li> <li>Keep track of returns and review weekly with the team.</li> <li>Escalate pending parts older than 7 days to superiors.</li> </ul> <h4>Required skills to be successful:</h4> <ul> <li>Customer-focused approach with quality orientation.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role:</h4> <ul> <li>Diploma or graduation in mechanical engineering or relevant field.</li> <li>10-15 years of experience in commercial and industrial air-conditioning systems.</li> <li>Strong knowledge of commercial and industrial HVAC systems.</li> <li>Experience in installation, testing, commissioning, operation, maintenance, and troubleshooting of HVAC systems, including chillers, package units, AHUs, FAHUs, DX systems, VRF systems, and associated controls.</li> <li>Proficiency in written and spoken English.</li> <li>Good customer handling skills.</li> <li>Valid Oman driving license.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East, and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently, we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q. We aim to continue to be agile and adaptive to our markets with new launches and further development. To achieve this, we recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce, which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the handling of customer complaints and feedback submitted through the official platform by reviewing entries, following up with concerned units, updating customers on resolutions, and assisting in maintaining service quality records.</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Operational:</p> <p>1. Monitor the Complaints and Feedback Platform and receive entries submitted by customers.</p> <p> </p> <p>2. Check submitted complaints and feedback for completeness and clarity.</p> <p> </p> <p>3. Contact customers, when required, to confirm receipt and clarify any missing details.</p> <p> </p> <p>4. Forward cases to relevant departments or branches for investigation and resolution.</p> <p> </p> <p>5. Follow up on pending items to ensure resolution within the set timeframe.</p> <p> </p> <p>6. Notify customers of the outcomes and confirm closure of complaints.</p> <p> </p> <p>7. Update and maintain accurate records of complaints, responses, and actions taken.</p> <p> </p> <p>8. Assist in tracking complaints from the Call Center system and follow up for resolution.</p> <p> </p> <p>9. Note common issues or frequently raised points and inform the supervisor.</p> <p> </p> <p>10. Assist in preparing basic reports on complaint volumes and trends.</p> <p> </p> <p>11. Suggest simple process changes to improve how the platform works, based on recurring issues.</p> <p> </p> <p>12. Coordinate with other units if small technical adjustments to the platform are needed.</p> <p> </p> <p>13. Conduct or assist with short customer surveys when requested.</p> <p> </p> <p>14. Ensure survey results are recorded and submitted on time.</p> <p> </p> <p>15. Carry out other support tasks assigned by the supervisor related to customer feedback or records.</p> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p>1. Internal</p> <p> All internal departments</p> <p> </p> <p> As part of day-to-day activities</p> <p> </p> <p>2. External</p> <p> </p> <p> DB Customers, Technical Support Vendors</p> <p> </p> <p> As part of day-to-day activities</p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interactions</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p> Bachelor s degree in Business Administration, Customer Service, or related field</p> <p> </p> <p>Experience:</p> <p> </p> <p> 2 to 4 years of experience in customer service or complaints handling</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Basic understanding of complaint and feedback processes</p> <p> </p> <p> Familiarity with online forms, CRM, or case-tracking tools</p> <p> </p> <p> Clear communication and basic data entry skills</p> <p> </p> <p> Attention to detail and follow-up capability</p> <p> </p> <p> Willingness to support quality improvement</p> <p> </p> <p>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</p> <p> </p> <p> NA</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.<br>&nbsp;<br>A little taste of your day-to-day:<br>&nbsp;<br>Every day is different, but you’ll mostly be:<br><ul><li>Striving to make every meal truly memorable for our guests&nbsp;<br></li><li><span>Greeting and seating guests&nbsp;</span><br></li><li><span>Presenting menus and explaining dishes or specials</span><br></li><li><span>Taking food and beverage orders</span><br></li><li><span>Serving meals and drinks</span><br></li><li><span>Checking on guests during their meal</span><br></li><li><span>Handling guest requests during their meal</span><br></li><li><span>Handling guest requests and complaints professionally</span><br></li><li><span>Preparing bills and processing payments</span><br></li><li><span>Ensuring tables are clean and properly set</span><br>&nbsp;<br></li></ul>What We need from you:<br>●The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling&nbsp;<br>●A good grasp of reading, writing and basic maths&nbsp;<br>●Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required&nbsp;<br>●Great communication – you’ll be warm, welcoming, and easy to talk to&nbsp;<br>What you can expect from us:<br>&nbsp;<br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;<br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;<br>&nbsp;<br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br><br> </div>

<p>We are currently seeking a Housekeeping Attendant to join our vibrant team.</p><p>Knowing that first impressions count, our housekeeping team are obsessed about presentation, having things in the right place and the house being spotlessly clean to deliver an experience that is beyond expectation - creating memorable moments for our guests.</p><p>Our Room Attendants love keeping up appearances! You will ensure our standards of cleanliness are high, our pillows are plumped to perfection and our mirrors are gleaming</p><p>As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the housekeeping department</p><p>As Room Attendant, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Flexibility and a positive, Yes I Can! Attitude</li><li>An eye for detail</li><li>Is a creative problem-solver</li><li>Passionate about creating extraordinary service</li><li>Ability to work as part of a team to ensure guest satisfaction</li><li>Strong verbal communication skills</li><li>Experience in a similar position is beneficial but not essential</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As Guest Service Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. </p><br><p>Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.</p><br><p><strong><u>Duties and Responsibilities </u></strong></p><br><p>As Guest Service Agent, I will assume full responsibility for the efficient operation in the following: </p><br><ul><li>Responsible for the daily operation of the telephone operators during the shift and administrative work. </li><li>Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions. </li><li>Handle all long distance and local calls and relay message if required. </li><li>Accept and deliver wake-up calls, messages and facsimiles in a timely manner. </li><li>Assist in booking and taking requests for reservations for Restaurant, Spa and Kids’ Club. </li><li>Ensure proper handover of all outstanding matters for follow-up at the end of the shift. </li><li>Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and facsimile machines. </li><li>Ensure all equipment of the department is kept clean and in good working condition. </li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. </li><li>Strictly adhere to LQA standards and guest comments. </li></ul><p><strong><u>Qualifications</u></strong></p><br><p>To execute the position of Guest Service Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:</p><br><ul><li>High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.</li><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul><p><i>The above is intended to provide an overview of the role and responsibilities for a Guest Service Agent at Six Senses Zighy Bay It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</i></p><br><p><i>Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.&nbsp;</i></p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a <strong>Field Service Engineer I</strong> here at Honeywell, you will have the opportunity to provide technical support and service for our customers, ensuring their systems operate efficiently and effectively. You will be involved in troubleshooting, maintenance, and repair of equipment, contributing to customer satisfaction and operational excellence.</p><br><p>You will report directly to our Field Service Manager and you’ll work out of our Oman, PA location on a Hybrid work schedule.</p><br><p>In this role, you will impact the success of our field service operations by ensuring high-quality service delivery, maintaining customer relationships, and resolving technical issues promptly.</p><br><p>At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.</p><br><br><span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span><br>Responsibilities:<br><ul> <li>Provide technical support and service for customer equipment and systems.</li> <li>Troubleshoot and resolve technical issues, both remotely and on-site.</li> <li>Conduct routine maintenance and repairs to ensure optimal equipment performance.</li></ul><br>Qualifications:<br><p>YOU MUST HAVE</p><br><ul> <li>Currently enrolled in the final year of a Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, or mathematics.</li> <li>Preferably <strong>4th year University Students</strong></li> <li>Strong technical knowledge and expertise in relevant technologies.</li> <li>Proficiency in troubleshooting and problem-solving skills.</li> <li>Experience with diagnostic tools and software relevant to field service operations.</li></ul><p>WE VALUE</p><br><ul> <li>Ability to work independently and as part of a team.</li> <li>Strong analytical skills and attention to detail.</li> <li>Willingness to learn and adapt to new technologies and processes.</li></ul><p><i><strong>We are an equal opportunity employer and value diversity at our company. We do&nbsp;not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</strong></i></p><br><p><i><strong>We will ensure that individuals with disabilities are provided reasonable accommodation to&nbsp;participate in the job application or interview process, to&nbsp;perform crucial job functions, and to&nbsp;receive other benefits and privileges of employment. Please contact us to&nbsp;request accommodation.</strong></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Oman </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Purpose of Position: 1. Understand customer needs, communicate to service and ensure the customer needs are met. 2. Deal with customers as per dealer standards and ensure customer satisfaction 3. Ensure maximum work possible in a vehicle Major Roles: 1. Act as an organizational custodian with a specific purpose of taking care of the customers needs 2. Accept vehicles for service/repair and ensure delivery as per promise 3. Communication with the customers for all requirements: organization s spokesperson in so far as service/repair is concerned. (One point contact). Major Responsibilities: 1. Check customer complaints about vehicle diagnose and make job cards. Take vehicle for a trial run if required and advice customers on complaints identified and not mentioned by the customer. 2. Confirm all service requirements, repair time, cost estimates with the Customers. 3. Take prior approval from Customers for any additional work that needs to be carried out. 4. Ensure that all personal belongings of the Customer are returned to the Customer before sending the vehicle for Servicing. 5. Liaise with team leaders and tower controller for understanding status of vehicles for information to the customers. 6. On a continuous basis communicate with customers as regards the status of service/repairs and additional requirement of parts and or time for freshly identified problems in the vehicle. 7. Check and ensure proper service and or repair of vehicle before delivery to the customer 8. Ensure receipt of LPOs 9. Participate in campaigns as assigned 10. Check with customers for referrals 11. Ensure implementation of dealer standard handbook Measures (outputs) 1. Customer satisfaction indices 2. Number of referrals 3. Excess jobs billed 4. CSI scores 5. Adherence to GM service excellence</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> ABOUT THE JOB<p>The Service Delivery Manager is part of the Global Innovation and Transformation team within the Integration department. This role reports to the Build &amp; Run Senior Manager and works closely with the technical teams (Architect, Support teams, Infrastructure).</p><br><p>The Service Delivery Manager is responsible for ensuring the stability, availability, and performance of IT services in production for Integration Platforms. This role focuses on operational excellence, incident and problem management, and continuous improvement of service delivery. The SDM acts as an interface between technical teams, business stakeholders, and external vendors to maintain service levels (SLAs, OLAs) and drive operational efficiency.</p><br><p>Location: Neuilly-sur-Seine</p><br><p>Language: English</p><br>WHAT IMPACT WILL YOU CREATE AT CHANEL<p><b>Service Operations Management</b></p><br><ul><li><p>Oversee <b>daily IT operations</b> (monitoring, incident / problem management, service requests, change).</p><br></li><li><p>Ensure <b>SLA and OLA compliance</b> for all production services.</p><br></li><li><p>Track and report on <b>key performance indicators (KPIs)</b></p><br></li><li><p>Coordinate <b>maintenance activities</b> (corrective, preventive, evolutive) with technical teams.</p><br></li><li><p>Animate Governance regarding Run perimeter</p><br></li></ul><p><b>Incident &amp; Problem Management</b></p><br><ul><li><p>Serve as the <b>escalation point</b> for major incidents (P1/P2) and ensure timely resolution.</p><br></li><li><p>Lead <b>post-incident reviews (RCA – Root Cause Analysis)</b> and implement corrective action plans.</p><br></li><li><p>Drive <b>continuous improvement</b> initiatives (ITIL, Lean IT, DevSecOps practices)</p><br></li></ul><p><b>Stakeholder Management</b></p><br><ul><li><p><b>Internal/External Clients</b>: Communicate service status, incidents, and planned maintenance.</p><br></li><li><p><b>Vendors/Partners</b>: Manage support contracts (L2/L3) and ensure vendor performance aligns with commitments.</p><br></li><li><p><b>Technical Teams</b>: Facilitate collaboration between all involved teams -internal &amp; partners</p><br></li></ul><p><b>Continuous Improvement</b></p><br><ul><li><p>Identify <b>opportunities for automation, industrialization, and cost reduction</b> (incl. finops)</p><br></li><li><p>Contribute to the <b>technical roadmap</b> to anticipate changes impacting RUN operations.</p><br></li><li><p>Promote <b>best practices</b> (mainly ITIL) incl. documentation, knowledge base</p><br></li><li><p>Drive a shift left activity</p><br></li></ul><p><b>Reporting &amp; Governance</b></p><br><ul><li><p>Produce <b>regular reports</b> (monthly, quarterly) on service performance.</p><br></li><li><p>Present <b>KPIs and metrics</b> to IT and business leadership.</p><br></li><li><p>Ensure <b>compliance</b> with security policies and regulations</p><br></li></ul>YOU ARE ENERGIZED BY<ul><li><p>Leading cross-functional teams and collaborating with various stakeholders (internal/external)</p><br></li><li><p>Improving service stability and operational excellence</p><br></li><li><p>Managing critical incidents and driving root cause resolution</p><br></li><li><p>Promoting best practices and continuous improvement (ITIL, Lean IT, automation)</p><br></li></ul>WHAT YOU WILL BRING<p><b>You will be successful in this role if you:</b></p><br><ul><li><p>Have 7+ years in IT service management, with a focus on RUN operations (production, support, maintenance)</p><br></li><li><p>Demonstrate proficiency in ITIL v4</p><br></li><li><p>Bring strong leadership skills and experience managing cross-functional and offshore teams</p><br></li><li><p>Thrive under pressure and manage critical situations (major incidents) effectively</p><br></li><li><p>Communicate clearly in English (French is a plus)</p><br></li></ul><p><b>Your background typically includes:</b></p><br><ul><li><p>Integration platform knowledge (Microsoft Azure, IPaaS, APIM, BizTalk)</p><br></li><li><p>Tools: ServiceNow, Jira Service Management, Dynatrace, ELK stack</p><br></li><li><p>Technical knowledge: Cloud infrastructure (AWS/Azure/GCP), networking, databases, middleware, containers (Docker, Kubernetes), CI/CD</p><br></li><li><p>Degree in Computer Science, IT Management, or related field</p><br></li><li><p>Certifications: ITIL 4 Foundation/Intermediate</p><br></li></ul>WHAT CHANEL CAN OFFER YOU<p>Through this role, CHANEL offers a unique opportunity to :</p><br><ul><li><p>Join a global transformation team at the heart of Chanel's tech strategy</p><br></li><li><p>Grow your leadership skills in a demanding, high-visibility environment</p><br></li><li><p>Be part of a culture that values&nbsp;curiosity, collaboration, and individual growth</p><br></li></ul><p>At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Experienced Service Supervisor skilled in workshop operations, KPI monitoring, productivity improvement, bay utilization, customer issue resolution, management reporting, upselling services, and handling multiple vehicles efficiently under pressure.</div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a <strong>Field Service Engineer I</strong> here at Honeywell, you will have the opportunity to provide technical support and service for our customers, ensuring their systems operate efficiently and effectively. You will be involved in troubleshooting, maintenance, and repair of equipment, contributing to customer satisfaction and operational excellence.</p><br><p>You will report directly to our Field Service Manager and you’ll work out of our Oman, PA location on a Hybrid work schedule.</p><br><p>In this role, you will impact the success of our field service operations by ensuring high-quality service delivery, maintaining customer relationships, and resolving technical issues promptly.</p><br><p>At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.</p><br><br><span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span><br>Responsibilities:<br><ul> <li>Provide technical support and service for customer equipment and systems.</li> <li>Troubleshoot and resolve technical issues, both remotely and on-site.</li> <li>Conduct routine maintenance and repairs to ensure optimal equipment performance.</li></ul><br>Qualifications:<br>YOU MUST HAVE<ul> <li>Currently enrolled in the final year of a Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, or mathematics.</li> <li>Preferably <strong>4th year University Students</strong></li> <li>Strong technical knowledge and expertise in relevant technologies.</li> <li>Proficiency in troubleshooting and problem-solving skills.</li> <li>Experience with diagnostic tools and software relevant to field service operations.</li></ul>WE VALUE<ul> <li>Ability to work independently and as part of a team.</li> <li>Strong analytical skills and attention to detail.</li> <li>Willingness to learn and adapt to new technologies and processes.</li></ul><p><span><i><strong>We are an equal opportunity employer and value diversity at our company. We do&nbsp;not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</strong></i></span></p><br><p><span><i><strong>We will ensure that individuals with disabilities are provided reasonable accommodation to&nbsp;participate in the job application or interview process, to&nbsp;perform crucial job functions, and to&nbsp;receive other benefits and privileges of employment. Please contact us to&nbsp;request accommodation.</strong></i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the role:</b></p><p>To lead and manage service operations for Consumer Electronics and Air Conditioning products by ensuring timely service delivery, high quality standards, effective team performance, and compliance with company processes related to service, spare parts, stock, finance, reporting, and the achievement of revenue and collection targets as assigned from time to time.</p><p>&nbsp;</p><p><b>What you will do:-</b></p><p>Description of Accountability:</p><p>&nbsp;</p><p><b>Service Operations</b></p><ul><li>Achievement of revenue and collection target related to assigned portfolio and profit centre</li><li>Ensure timely allocation and effective distribution of service calls among team members to maximize productivity and meet service level agreements (SLAs).</li><li>Coordinate closely with customers, technicians, resellers, dealers, and internal teams to attend and resolve complaints within the prescribed turnaround time.</li><li>Monitor job progress and proactively update customers and relevant stakeholders on status and expected closure.</li><li>Ensure proper job closure and timely billing in SAP immediately upon completion of service calls.</li><li>Maintain clear and professional communication through SAP, emails, and internal coordination.</li></ul><p>&nbsp;</p><p><b>Quality &amp; Performance Management</b></p><ul><li>Ensure all service jobs are completed with the highest quality standards, aiming for zero repeat complaints.</li><li>Identify, raise and discuss epidemic or recurring failures with Principles and Line Managers and support root cause analysis.</li><li>Monitor individual technician performance and motivate team members to improve efficiency, skill levels, and accountability.</li><li>Guide team members to take on higher responsibilities through coaching, mentoring, and on-the-job support.</li><li>Recommend and coordinate technical and soft-skill training programs based on performance gaps.</li><li>Obtain periodic feedback from customers/end users regarding work carried out and ensure corrective actions are implemented where required.</li></ul><p><b>&nbsp;</b></p><p><b>Spare Parts Management</b></p><ul><li>Raise spare parts requests promptly and ensure timely issuance to technicians to avoid service delays.</li><li>Track pending parts and regularly review status with the Parts team for follow-up and availability.</li><li>Ensure defective parts are returned to the store within three (3) days of repair completion.</li><li>Maintain weekly review of pending and returned parts with the team.</li><li>Escalate spare parts pending beyond seven (7) days to superiors for intervention.</li></ul><p>&nbsp;</p><p><b>Reporting &amp; Documentation</b></p><ul><li>Review all pending service calls on a regular basis and take corrective action where required.</li><li>Prepare and submit weekly service and performance reports to the Line Manager.</li><li>Conduct weekly performance discussions with team members, share feedback and provide support to improve individual and overall team performance.</li><li>Ensure accuracy and completeness of job cards, claim data, call reports and supporting documentation.</li></ul><p>&nbsp;</p><p><b>Technical Report (TR) &amp; Warranty Management</b></p><ul><li>Ensure timely submission of TR-recommended job cards within seven (7) days from job completion.</li><li>Forward documents for scrap processing on a monthly basis .</li><li>Regularly clear open orders, STOs and pending warranty-related transactions in SAP.</li><li>Coordinate closely with warranty claims and technical teams to avoid delays or rejections.</li></ul><p>&nbsp;</p><p><b>Stock Management</b></p><ul><li>Conduct periodic stock counts to ensure accuracy and system alignment.</li><li>Ensure proper stock upkeep, segregation and control in line with company policies.</li><li>Identify and process slow-moving, second sale and scrap stock for timely clearance.</li><li>Maintain accurate stock records in SAP and address discrepancies immediately.</li></ul><p>&nbsp;</p><p><b>Finance &amp; Commercial Coordination</b></p><ul><li>Ensure credit approvals are obtained for all non-cash jobs prior to service execution.</li><li>Ensure timely preparation and submission of service estimates.</li><li>Follow up on payments and collections from out-of-warranty customers.</li><li>Escalate overdue payments to Management .</li><li>Coordinate with Finance team using SAP reports and email communication to ensure financial compliance.</li><li>Ensure timely preparation of Debit Notes (DN) for principal claims and follow up with principals for settlement.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills to be successful:</b></p><p>&nbsp;</p><ul><li>Strong service operations and team management skills</li><li>Customer-focused approach with quality orientation</li><li>Good working knowledge of SAP and service management systems</li><li>Effective communication and coordination skills</li><li>Problem-solving and analytical ability</li><li>Ability to manage multiple priorities and meet deadlines</li></ul><p>&nbsp;</p><p><b>What equips you for the role:</b></p><p>&nbsp;</p><ul><li>Diploma / Bachelor’s degree in Electronics, Electrical or related field</li><li>7–10 years of experience in after-sales service operations</li><li>Minimum 2–3 years in a supervisory or team leadership role</li><li>Experience in Consumer Electronics and/ Air Conditioning service operations.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our guest service experts take the initiative and</p><p></p>

<p><h4>Service delivery coordinator</h4> <p>Do you enjoy leading a team that provides a high-quality service for our customers?<br> Do you love collaborating with teams to solve complex problems?</p> <h4>Join our team</h4> <p>Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.</p> <h4>Partner with the best</h4> <p>As the service coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.</p> <h4>As a service delivery coordinator, you will be responsible for:</h4> <ul> <li>Protecting the health and safety of our personnel and the environment.</li> <li>Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.</li> <li>Ensuring the assigned contracts/quotes are fully understood and capitalized upon.</li> <li>Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries.</li> <li>Acting as primary contact for client for job preparation, execution and close out.</li> <li>Being responsible for scheduling and dispatching of resources in line with job requirements.</li> <li>Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the client’s objectives (examples: clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in a way that is not aligned with the Baker Hughes SOP).</li> <li>Prompting escalation of issues that can impact service delivery.</li> <li>Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.</li> <li>Complying with job center and S&OP platforms.</li> </ul> <h4>Fuel your passion</h4> <p>To be successful in this role you will:</p> <ul> <li>Have a bachelor's degree in engineering.</li> <li>Have 10 years of experience in drilling services.</li> <li>Have previous experience as an applications engineer for 4+ years.</li> <li>Have technical knowledge and engineering understanding towards drilling services.</li> <li>Be able to work in a team.</li> <li>Be able to demonstrate leadership skills.</li> <li>Demonstrate intermediate / advanced English.</li> </ul> <h4>Work in a way that works for you</h4> <p>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p> <ul> <li>Office worker</li> </ul> <h4>Working with us</h4> <p>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.</p> <h4>Working for you</h4> <p>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p> <ul> <li>Contemporary work-life balance policies and wellbeing activities.</li> <li>Comprehensive private medical care options.</li> <li>Safety net of life insurance and programs.</li> <li>Tailored financial programs.</li> <li>Additional elected or voluntary benefits.</li> </ul> <p>The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination.</p> <h4>About us</h4> <p>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for</p><p></p>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <h4>Equal opportunity employer statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>About Marriott Hotels</h4> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.</p> <p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <h4>About JW Marriott</h4> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott.</p> <p>Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <h4>Equal opportunity employer statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>About Marriott Hotels</h4> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.</p> <p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <h4>About JW Marriott</h4> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott.</p> <p>Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you enjoy leading a team that provides a high-quality service for our customers? Do you love collaborating with teams to solve complex problems? Join our Team Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain. Partner with the best As the Service Coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions. As a Service Delivery Coordinator, you will be responsible for: Protecting the health and safety of our personnel and the environment. Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars. Ensuring the assigned contracts/quotes are fully understood and capitalized upon, Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries. Acting as primary contact for client for job preparation, execution and close out. Being responsible for scheduling and dispatching of resources in line with job requirements Being familiar with the assigned client s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives (examples clients asking for BH to operate outside of product specifications, client asking BH to execute work in way that is not aligned with the BH SOP). Prompting escalation of issues that can impact service delivery, Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash. Comply with Job center and S&amp;OP Platforms Fuel your passion To be successful in this role you will: Have a Bachelor's degree in Engineering 10 years of experience in drilling services Have previous experience as an applications engineer for 4+ years Have technical knowledge and engineering understanding towards Drilling Services Be able to work in a team Be able to demonstrate leadership skills Demonstrate Intermediate / Advanced English Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Office Worker Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Have a Bachelor's degree in Engineering</li><li>10 years of experience in drilling services</li><li>Have previous experience as an applications engineer for 4+ years</li><li>Have technical knowledge and engineering understanding towards Drilling Services</li><li>Be able to work in a team</li><li>Be able to demonstrate leadership skills</li><li>Demonstrate Intermediate / Advanced English</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the design, analysis, optimization, and continuous improvement of end-to-end customer journeys across all customer segments and touchpoints. The role is responsible for identifying customer pain points, mapping customer interactions, improving service experiences, and driving customer-centric process enhancements that contribute to increased customer satisfaction, operational efficiency, and digital adoption</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Strategic:</p> <ol> <li>Support the implementation of the Bank s customer journey management framework and customer experience strategy.</li> <li>Participate in customer journey mapping initiatives across all customer segments, products, and services.</li> <li>Support the identification of strategic customer pain points and opportunities for journey enhancement.</li> <li>Contribute to customer-centric transformation initiatives aimed at improving customer satisfaction and operational efficiency.</li> <li>Benchmark customer journey management practices against industry best practices and leading financial institutions.</li> </ol> <p>Operational:</p> <ol> <li>Develop and maintain end-to-end customer journey maps covering customer interactions across physical, digital, and assisted channels.</li> <li>Analyze customer journeys to identify bottlenecks, service gaps, process inefficiencies, and customer effort drivers.</li> <li>Conduct customer journey workshops with business units and stakeholders to understand customer needs and expectations.</li> <li>Monitor journey performance metrics including turnaround times, customer effort scores, digital adoption rates, and customer satisfaction indicators.</li> <li>Work closely with Voice of Customer, Digital Experience, Contact Center, and Customer Complaints teams to identify opportunities for journey improvements.</li> <li>Support redesign initiatives aimed at simplifying customer processes and improving service delivery.</li> <li>Track and monitor implementation of customer journey improvement initiatives across business units.</li> <li>Prepare journey analytics reports, dashboards, presentations, and recommendations for management review.</li> <li>Support customer experience maturity assessments and journey governance activities.</li> <li>Collaborate with Digital Transformation and IT teams to ensure customer-centric design principles are embedded in digital solutions and platforms.</li> <li>Support process improvement initiatives that contribute to reducing turnaround times, improving service quality, and enhancing customer satisfaction.</li> <li>Maintain customer journey repositories, documentation, standards, and templates.</li> <li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li> </ol> <p>People:</p> <ol> <li>Promote customer-centric thinking and journey-based decision-making across the organization.</li> <li>Support customer journey awareness and capability-building initiatives.</li> <li>Contribute to knowledge sharing and dissemination of customer journey best practices.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p> </p> <p>1. Internal</p> <p> </p> <p> Head of Customer Experience</p> <p> </p> <p> Manager Customer Experience Center</p> <p> </p> <p> Specialist Voice of Customer</p> <p> </p> <p> Specialist Digital Experience</p> <p> </p> <p> Contact Center Team</p> <p> </p> <p> Customer Complaints Team</p> <p> </p> <p> Digital Transformation</p> <p> </p> <p> Information Technology</p> <p> </p> <p> Operations</p> <p> </p> <p> Product Development Teams</p> <p> </p> <p> All Business Units and Branches</p> <p> </p> <p> Human Capital (for CX initiatives)</p> <p> </p> <p> As per operational activities</p> <p> </p> <p>2. External</p> <p> </p> <p> Customers</p> <p> </p> <p> Customer Experience Consultants</p> <p> </p> <p> Research and Survey Providers</p> <p> </p> <p> Technology Vendors</p> <p> </p> <p> Service Design Partners</p> <p> </p> <p> As part of operational activities</p> <p> </p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interaction</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p>Bachelor's Degree in Business Administration, Customer Experience, Marketing, Industrial Engineering, Service Design, Banking, or related discipline.</p> <p> </p> <p>Experience:</p> <p> </p> <p>4 6 years of relevant experience in customer experience, customer journey management, process improvement, service design, business analysis, operations excellence, or related fields.</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Knowledge of Customer Journey Mapping methodologies and tools.</p> <p> </p> <p> Understanding of Customer Experience principles and best practices.</p> <p> </p> <p> Experience in process mapping, service design, and customer-centric transformation initiatives.</p> <p> </p> <p> Strong analytical and problem-solving skills.</p> <p> </p> <p> Knowledge of customer research and customer behavior analysis techniques.</p> <p> </p> <p> Experience with customer experience metrics including NPS, CSAT, CES, and customer effort measures.</p> <p> </p> <p> Strong facilitation, presentation, and stakeholder management skills.</p> <p> </p> <p> Proficiency in Microsoft Office applications and reporting tools such as Power BI.</p> <p> </p> <p>Business Understanding:</p> <p> </p> <p> This position requires a medium level of business understanding</p> <p> </p> <p> <strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> </p> <p> </p> <p>Professional certifications in Customer Experience, Service Design, Business Process Management, Lean Six Sigma, or related disciplines are preferred.</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p> <p> </p> <p>KEY COMPETENCIES</p> <p> Customer Centricity</p> <p> </p> <p> Analytical Thinking</p> <p> </p> <p> Process Improvement</p> <p> </p> <p> Problem Solving</p> <p> </p> <p> Stakeholder Management</p> <p> </p> <p> Communication Skills</p> <p> </p> <p> Innovation</p> <p> </p> <p> Collaboration</p> <p> </p> <p> Continuous Improvement</p> <p> </p> <p> Results Orientation</p> <p> </p> <p>WORK ENVIRONMENT</p> <p> </p> <p> This position enjoys working in a comfortable airconditioned office</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>