Video editor Jobs in Oman

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>This is a project-based opportunity on an AI training platform - not a job.<br> No fixed hours, no commitment beyond what fits your schedule.<br> You talk, you get paid.<br> About the Role We're looking for bilingual speakers to record short, casual voice clips where they naturally mix English with Chinese - the way they'd actually talk in real life.<br> No script, no scenarios, just you talking about your day, your opinions, whatever comes naturally.<br> Do you switch between English and Chinese mid-sentence without even thinking about it?<br> Rant about your day, discuss your favorite show, think out loud with different languages - say it exactly how you'd say it to a friend.<br> What if you could get paid just for recording it?<br> Responsibilities: Record 1-2 minute voice clips responding to a prompt or reacting to a short video Speak naturally, switching between English and Chinese the way you normally would in everyday conversation Complete a few clips per recording session Requirements Language: Fully bilingual - fluent or native in both English and Chinese, and someone who naturally mixes the two when speaking Equipment: Any device works, including your phone - no studio or special equipment needed Recording environment: A quiet room with no background music, TV, traffic, or other people talking Audio quality: Clear voice, close to the mic, one speaker only, no echo.<br> A headset or earbuds with a mic helps but isn't required Note: Quiet, clean audio matters most - background noise or unclear speech can affect approval Why is this freelance opportunity a great fit for you?<br> Get paid to talk - no perfect grammar, no formality: up to $5 per hour equivalent depending on the project Do it from your couch, your phone, wherever's comfortable Flexible, from home, paid per approved recording If you naturally mix Chinese and English when you speak, you're exactly who we're looking for</span> </div>

<p><br></p><p><b>Role overview</b></p><p>Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business. Reporting directly to the Account Manager Team Lead, you will be accountable for building relationships and driving monetisation of the Fresha platform. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week.</p><p>* Arabic speaking is a mandatory requirement</p><p>What you will be doing:</p><p>KPIs - Accountable for meeting key performance indicators on monetisation, retention, and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform</p><p>Upselling - Effectively analyse reports and execute plans to upsell and increase monetised revenue generated from existing accounts</p><p>Engagement - Ensure strong Partner Experience by building meaningful relationships by attending online video meetings with your accounts</p><p>Consistency - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churnThis list is not exhaustive and there may be other activities you are required to deliver.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>What we are looking for:</h2><ul><li>Languages - Fluent in Arabic + English</li><li>Commercial Growth - Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the SaaS industry</li><li>Experience - 1-2 years experience as an SDR and 1-2 years experience as a revenue generating account manager</li><li>Motivation - Shown to be commercially motivated with an ability to adapt and achieve targets</li><li>Initiative - Self-starter and proactive approach</li><li>Adaptability - Comfortable working in a fast-paced and changing environment</li><li>SMB - Experience selling into SMB</li><li>Communication - Excellent communication and listening skills</li><li>Planning Skills - Excellent time management</li><li>Work Ethic - High work ethic</li><li>Creative Thinking - Problem-solving mindset</li></ul><p>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</p>

<p><h4>Position type</h4> <p>Full-time, remote</p> <h4>Working hours</h4> <p>EST business hours</p> <h4>About the role</h4> <p>Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.</p> <p>This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.</p> <h4>Responsibilities</h4> <p><strong>Candidate sourcing & recruitment</strong><br> Create and publish engaging job postings across multiple hiring platforms.<br> Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.<br> Review applications and conduct initial candidate screenings.<br> Build and maintain strong talent pipelines for current and future hiring needs.<br> Identify passive candidates through proactive sourcing strategies.</p> <p><strong>Candidate assessment & interviewing</strong><br> Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.<br> Assess candidate suitability based on client requirements.<br> Prepare comprehensive interview evaluations and hiring recommendations.<br> Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.</p> <p><strong>Interview coordination</strong><br> Coordinate interviews between candidates and hiring managers.<br> Manage interview scheduling and ensure a smooth recruitment experience.<br> Maintain regular communication with candidates throughout every stage of the hiring process.<br> Provide timely updates and feedback whenever possible.</p> <p><strong>Client collaboration</strong><br> Develop a strong understanding of each client's hiring requirements, business goals, and company culture.<br> Work closely with internal stakeholders to refine candidate profiles and hiring strategies.<br> Deliver exceptional client service by presenting highly qualified candidates efficiently.</p> <p><strong>Recruitment operations</strong><br> Maintain accurate candidate records within the applicant tracking system (ATS).<br> Keep recruitment pipelines organized and up to date.<br> Support onboarding activities to ensure a seamless transition for successful candidates.<br> Continuously improve recruitment workflows and sourcing strategies.</p> <h4>What makes you a strong fit</h4> <p>You genuinely enjoy connecting talented people with great career opportunities.<br> You are highly organized and can manage multiple hiring processes simultaneously.<br> You communicate confidently with candidates, clients, and internal stakeholders.<br> You proactively solve recruitment challenges instead of waiting for direction.<br> You take ownership of your roles and consistently deliver results.<br> You thrive in a remote, fast-paced, and collaborative environment.</p> <h4>Required experience & skills</h4> <p><strong>Must-have</strong><br> Previous experience in talent acquisition, recruitment, or a similar hiring role.<br> Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.<br> Excellent verbal and written English communication skills.<br> Experience conducting structured candidate interviews.<br> Ability to evaluate candidate qualifications and cultural fit.<br> Strong organizational and time-management skills.<br> Experience coordinating multiple recruitment processes simultaneously.<br> Familiarity with applicant tracking systems (ATS) and recruitment platforms.<br> Proficiency with video conferencing tools for remote interviews.<br> Ability to work independently while managing competing priorities.</p> <p><strong>Nice-to-have</strong><br> Bachelor's degree in business, human resources, or a related field.<br> Experience recruiting for remote or international positions.<br> Experience working in a recruitment agency or staffing environment.<br> Knowledge of boolean search and advanced sourcing techniques.<br> Experience recruiting across multiple industries and functional roles.</p> <h4>What does a typical day look like?</h4> <p>Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.</p> <p>You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.</p> <p>Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.</p> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Time-to-fill</li> <li>Quality of candidates submitted</li> <li>Interview-to-offer ratio</li> <li>Candidate response rate</li> <li>Client satisfaction</li> <li>ATS data accuracy</li> <li>Candidate experience</li> <li>Offer acceptance rate</li> </ul> <h4>You are the right person if...</h4> <p>You enjoy building relationships with people.<br> You are naturally curious and know how to uncover great talent.<br> You can confidently assess candidates through structured interviews.<br> You stay organized even while managing multiple open roles.<br> You are proactive, resourceful, and accountable.<br> You enjoy working in a fast-moving recruitment environment.</p> <h4>Interview process</h4> <ul> <li>Initial recruiter screening</li> <li>Video interview</li> <li>Final team interview</li> <li>Background & reference checks</li> <li>Offer stage</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Remote junior AI engineer – computer vision<br> Location: Remote<br> Employment type: Full-time (8 hours) remotely<br> Experience level: Junior (2+ years)</p> <p>InnovationTeam is a forward-thinking technology company that delivers advanced AI and data-driven solutions across multiple industries. We are currently seeking a junior AI engineer – computer vision to join our AI engineering team.</p> <p>As a junior computer vision engineer at InnovationTeam, you will be responsible for designing, developing, and deploying vision-based AI systems for real-world, production environments. You will work closely with cross-functional teams to build scalable image and video analytics solutions.</p> <p>This position requires strong expertise in computer vision, deep learning, and software engineering. The ideal candidate is technically strong, self-driven, and experienced in taking AI models from research to production.</p> <p>At InnovationTeam, we foster a culture of innovation, collaboration, and technical excellence, offering an environment where junior engineers can make a meaningful impact.</p> <h4>Role overview</h4> <p>We are seeking a skilled AI engineer with a strong focus on computer vision to develop, optimize, and deploy vision-based AI solutions. The role involves working on real-world image and video analytics problems and delivering production-ready AI systems.</p> <h4>Requirements</h4> <ul> <li>Develop and train computer vision models for image and video analysis.</li> <li>Implement solutions for object detection, image classification, segmentation, and tracking.</li> <li>Prepare and manage datasets, including data cleaning, labeling, and augmentation.</li> <li>Optimize models for GPU performance, inference speed, and scalability.</li> <li>Deploy AI models into production using APIs and containerized services.</li> <li>Integrate computer vision models with broader AI and analytics platforms.</li> <li>Collaborate with software engineers, data scientists, and product teams.</li> <li>Maintain documentation and ensure code quality and reproducibility.</li> </ul> <h4>Required skills & qualifications</h4> <ul> <li>Minimum 2 years of hands-on experience in AI, machine learning, or deep learning with a focus on computer vision.</li> <li>Master’s degree in computer science, software engineering, artificial intelligence, engineering, or a related field.</li> <li>Strong knowledge of computer vision concepts and algorithms.</li> <li>Practical experience with CNN-based models and modern computer vision architectures.</li> <li>Proficiency in Python and common ML/CV libraries (PyTorch or TensorFlow, OpenCV).</li> <li>Experience with object detection and segmentation frameworks (e.g., YOLO, Detectron2).</li> <li>Understanding of model evaluation, metrics, and performance optimization.</li> <li>Experience deploying models in cloud or on-premises environments.</li> <li>Familiarity with Docker and basic MLOps practices.</li> <li>Excellent English communication skills (written and spoken).</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with video analytics or real-time inference.</li> <li>Exposure to vision transformers or multimodal AI.</li> <li>Experience with GPU-based training and inference.</li> <li>Knowledge of cloud platforms (OCI, AWS, Azure, or GCP).</li> <li>Background in domains such as healthcare, smart cities, or industrial AI.</li> </ul> <h4>Benefits</h4> <ul> <li>Work on practical, production-grade computer vision solutions.</li> <li>Access to GPU infrastructure and modern AI tooling.</li> <li>Collaborative, engineering-focused work environment.</li> <li>Opportunities for growth and advanced AI exposure.</li> <li>Competitive compensation package.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Remote junior AI engineer – computer vision<br> Location: Remote<br> Employment type: Full-time (8 hours) remotely<br> Experience level: Junior (2+ years)</p> <p>InnovationTeam is a forward-thinking technology company that delivers advanced AI and data-driven solutions across multiple industries. We are currently seeking a junior AI engineer – computer vision to join our AI engineering team.</p> <p>As a junior computer vision engineer at InnovationTeam, you will be responsible for designing, developing, and deploying vision-based AI systems for real-world, production environments. You will work closely with cross-functional teams to build scalable image and video analytics solutions.</p> <p>This position requires strong expertise in computer vision, deep learning, and software engineering. The ideal candidate is technically strong, self-driven, and experienced in taking AI models from research to production.</p> <p>At InnovationTeam, we foster a culture of innovation, collaboration, and technical excellence, offering an environment where junior engineers can make a meaningful impact.</p> <h4>Role overview</h4> <p>We are seeking a skilled AI engineer with a strong focus on computer vision to develop, optimize, and deploy vision-based AI solutions. The role involves working on real-world image and video analytics problems and delivering production-ready AI systems.</p> <h4>Requirements</h4> <ul> <li>Develop and train computer vision models for image and video analysis.</li> <li>Implement solutions for object detection, image classification, segmentation, and tracking.</li> <li>Prepare and manage datasets, including data cleaning, labeling, and augmentation.</li> <li>Optimize models for GPU performance, inference speed, and scalability.</li> <li>Deploy AI models into production using APIs and containerized services.</li> <li>Integrate computer vision models with broader AI and analytics platforms.</li> <li>Collaborate with software engineers, data scientists, and product teams.</li> <li>Maintain documentation and ensure code quality and reproducibility.</li> </ul> <h4>Required skills & qualifications</h4> <ul> <li>Minimum 2 years of hands-on experience in AI, machine learning, or deep learning with a focus on computer vision.</li> <li>Master’s degree in computer science, software engineering, artificial intelligence, engineering, or a related field.</li> <li>Strong knowledge of computer vision concepts and algorithms.</li> <li>Practical experience with CNN-based models and modern computer vision architectures.</li> <li>Proficiency in Python and common ML/CV libraries (PyTorch or TensorFlow, OpenCV).</li> <li>Experience with object detection and segmentation frameworks (e.g., YOLO, Detectron2).</li> <li>Understanding of model evaluation, metrics, and performance optimization.</li> <li>Experience deploying models in cloud or on-premises environments.</li> <li>Familiarity with Docker and basic MLOps practices.</li> <li>Excellent English communication skills (written and spoken).</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with video analytics or real-time inference.</li> <li>Exposure to vision transformers or multimodal AI.</li> <li>Experience with GPU-based training and inference.</li> <li>Knowledge of cloud platforms (OCI, AWS, Azure, or GCP).</li> <li>Background in domains such as healthcare, smart cities, or industrial AI.</li> </ul> <h4>Benefits</h4> <ul> <li>Work on practical, production-grade computer vision solutions.</li> <li>Access to GPU infrastructure and modern AI tooling.</li> <li>Collaborative, engineering-focused work environment.</li> <li>Opportunities for growth and advanced AI exposure.</li> <li>Competitive compensation package.</li> </ul></p><p></p>

<p><h4>Position type</h4> <p>Full-time, remote</p> <h4>Working hours</h4> <p>EST business hours</p> <h4>About the role</h4> <p>Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.</p> <p>This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.</p> <h4>Responsibilities</h4> <p><strong>Candidate sourcing & recruitment</strong><br> Create and publish engaging job postings across multiple hiring platforms.<br> Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.<br> Review applications and conduct initial candidate screenings.<br> Build and maintain strong talent pipelines for current and future hiring needs.<br> Identify passive candidates through proactive sourcing strategies.</p> <p><strong>Candidate assessment & interviewing</strong><br> Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.<br> Assess candidate suitability based on client requirements.<br> Prepare comprehensive interview evaluations and hiring recommendations.<br> Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.</p> <p><strong>Interview coordination</strong><br> Coordinate interviews between candidates and hiring managers.<br> Manage interview scheduling and ensure a smooth recruitment experience.<br> Maintain regular communication with candidates throughout every stage of the hiring process.<br> Provide timely updates and feedback whenever possible.</p> <p><strong>Client collaboration</strong><br> Develop a strong understanding of each client's hiring requirements, business goals, and company culture.<br> Work closely with internal stakeholders to refine candidate profiles and hiring strategies.<br> Deliver exceptional client service by presenting highly qualified candidates efficiently.</p> <p><strong>Recruitment operations</strong><br> Maintain accurate candidate records within the applicant tracking system (ATS).<br> Keep recruitment pipelines organized and up to date.<br> Support onboarding activities to ensure a seamless transition for successful candidates.<br> Continuously improve recruitment workflows and sourcing strategies.</p> <h4>What makes you a strong fit</h4> <p>You genuinely enjoy connecting talented people with great career opportunities.<br> You are highly organized and can manage multiple hiring processes simultaneously.<br> You communicate confidently with candidates, clients, and internal stakeholders.<br> You proactively solve recruitment challenges instead of waiting for direction.<br> You take ownership of your roles and consistently deliver results.<br> You thrive in a remote, fast-paced, and collaborative environment.</p> <h4>Required experience & skills</h4> <p><strong>Must-have</strong><br> Previous experience in talent acquisition, recruitment, or a similar hiring role.<br> Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.<br> Excellent verbal and written English communication skills.<br> Experience conducting structured candidate interviews.<br> Ability to evaluate candidate qualifications and cultural fit.<br> Strong organizational and time-management skills.<br> Experience coordinating multiple recruitment processes simultaneously.<br> Familiarity with applicant tracking systems (ATS) and recruitment platforms.<br> Proficiency with video conferencing tools for remote interviews.<br> Ability to work independently while managing competing priorities.</p> <p><strong>Nice-to-have</strong><br> Bachelor's degree in business, human resources, or a related field.<br> Experience recruiting for remote or international positions.<br> Experience working in a recruitment agency or staffing environment.<br> Knowledge of boolean search and advanced sourcing techniques.<br> Experience recruiting across multiple industries and functional roles.</p> <h4>What does a typical day look like?</h4> <p>Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.</p> <p>You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.</p> <p>Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.</p> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Time-to-fill</li> <li>Quality of candidates submitted</li> <li>Interview-to-offer ratio</li> <li>Candidate response rate</li> <li>Client satisfaction</li> <li>ATS data accuracy</li> <li>Candidate experience</li> <li>Offer acceptance rate</li> </ul> <h4>You are the right person if...</h4> <p>You enjoy building relationships with people.<br> You are naturally curious and know how to uncover great talent.<br> You can confidently assess candidates through structured interviews.<br> You stay organized even while managing multiple open roles.<br> You are proactive, resourceful, and accountable.<br> You enjoy working in a fast-moving recruitment environment.</p> <h4>Interview process</h4> <ul> <li>Initial recruiter screening</li> <li>Video interview</li> <li>Final team interview</li> <li>Background & reference checks</li> <li>Offer stage</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management &amp; CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage &amp; Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving &amp; Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience &amp; Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer &amp; Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>

<p><strong>Title:</strong> School Librarian</p><p><strong>Department:</strong> Administration</p><p><strong>Reports to:</strong> Academic Quality Controller / Director</p><p><strong>User Services:</strong> Help students find the information they need. Analyzing students needs to determine what information is appropriate. Showing students how to access information. Help students navigate the Internet. Coordinate programs such as AR. Help teachers develop curricula. Acquire materials for classroom instruction, and some times team teach. Lend and collect books, periodicals, video tapes and other materials. Inspect returned materials for damage, check due dates, and compute fines for overdue material. Help students who have vision problems.</p><p><strong>Technical services:</strong> Acquisitions and cataloguing. Acquire and prepare materials for use. Read book reviews, publishers announcements, and catalogues to keep up with current literature and other available resources. Prepare cards. Update computer records. Maintain the computer system. Develop and index databases and help train users to develop searching skills for the information they need. A ware of how to use Internet resources in order to locate information. Sort returned books, periodicals, and other items and return them to their designated shelves, files or storage areas. Try to repair any material that have been damaged by using tape or paste to repair torn pages or book covers and other specialized to repair more valuable materials.</p><p><strong>Administrative services:</strong> Management and planning of the library. Negotiate contracts for materials and equipment. Supervise students. Prepare direct activities to ensure that everything functions properly. Compile lists of books, periodicals, articles, and audiovisual materials on particular subjects: analyze collections and recommend materials. Prepare reports on area of particular interest. Review records to compile a list of overdue materials and send out notices. Keep the library clean, sorted, calm and reliable. Keep an eye on students not cause any damage to the library assets. Keep records of the students who must study in the library and coordinate with the supervisor for tardiness and absences. Submit a daily report on the library activities. Report to the administration immediately all the matters that can not wait.</p><p><strong>Knowledge, skills and Abilities:</strong> Librarian qualifications Well read &amp; informed about books Excellent communication skills Strong organizational skills Punctuality Efficiency in delivery Conscientiousness with a sense of responsibility Maturity</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Librarian qualifications</li><li>Well read &amp; informed about books</li><li>Excellent communication skills</li><li>Strong organizational skills</li><li>Punctuality</li><li>Efficiency in delivery</li><li>Conscientiousness with a sense of responsibility</li><li>Maturity</li></ul>

<p>We are looking for a motivated Business Development and Digital Marketing Executive to join our growing team at Hike Tech LLC, a software and technology company based in Muscat, Oman. Candidates who can join within 15 days are preferred. The role involves two key responsibilities. First, identifying and acquiring new clients for our software and digital product services through cold outreach, networking and relationship building. Second, managing our brand presence across digital channels including Instagram, LinkedIn and WhatsApp. The ideal candidate is comfortable with both closing deals and creating content. You will work directly with the founder and play a key role in driving company growth across the GCC market. Key responsibilities include generating and qualifying leads, reaching out to potential clients via email, WhatsApp, LinkedIn and social media, preparing proposals, following up on opportunities, attending GCC networking events and meetups, managing social media accounts, creating engaging content, building ambassador and referral programs, and reporting on performance and growth metrics on a weekly basis. This is an exciting opportunity to join an early stage technology company and make a real impact on its growth from day one.</p><p>We are looking for a candidate with 1 to 3 years of experience in business development, sales, digital marketing or a related field who is available to join immediately. The ideal candidate has strong communication and negotiation skills in both English and Arabic, and is comfortable with cold outreach and building professional relationships from scratch. The candidate must be self motivated, target driven and able to work independently with minimal supervision. A solid understanding of the GCC market and business culture is essential. Familiarity with social media platforms especially Instagram and LinkedIn is required. An existing network of businesses or decision makers in the GCC is a strong advantage. Experience selling software or digital services, or working with content creators and influencer communities, is also highly desirable. Content creation skills including photography, video editing and Reels production are a bonus. A degree in Marketing, Business Administration or a related field is preferred but not mandatory. What matters most is attitude, drive and the ability to deliver results from day one.</p>

<p>We are looking for a motivated Business Development and Digital Marketing Executive to join our growing team at Hike Tech LLC, a software and technology company based in Muscat, Oman. Candidates who can join within 15 days are preferred. The role involves two key responsibilities. First, identifying and acquiring new clients for our software and digital product services through cold outreach, networking and relationship building. Second, managing our brand presence across digital channels including Instagram, LinkedIn and WhatsApp. The ideal candidate is comfortable with both closing deals and creating content. You will work directly with the founder and play a key role in driving company growth across the GCC market. Key responsibilities include generating and qualifying leads, reaching out to potential clients via email, WhatsApp, LinkedIn and social media, preparing proposals, following up on opportunities, attending GCC networking events and meetups, managing social media accounts, creating engaging content, building ambassador and referral programs, and reporting on performance and growth metrics on a weekly basis. This is an exciting opportunity to join an early stage technology company and make a real impact on its growth from day one.</p><p>We are looking for a candidate with 1 to 3 years of experience in business development, sales, digital marketing or a related field who is available to join immediately. The ideal candidate has strong communication and negotiation skills in both English and Arabic, and is comfortable with cold outreach and building professional relationships from scratch. The candidate must be self motivated, target driven and able to work independently with minimal supervision. A solid understanding of the GCC market and business culture is essential. Familiarity with social media platforms especially Instagram and LinkedIn is required. An existing network of businesses or decision makers in the GCC is a strong advantage. Experience selling software or digital services, or working with content creators and influencer communities, is also highly desirable. Content creation skills including photography, video editing and Reels production are a bonus. A degree in Marketing, Business Administration or a related field is preferred but not mandatory. What matters most is attitude, drive and the ability to deliver results from day one.</p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p>Develop novel state-of-the-art vision algorithms and corresponding systems, leveraging deep learning techniques. Research, develop and prototype advanced computer vision technologies and integration with hardware edge processors. Develop high-quality computer vision algorithms for localization, object detection, classification, and video analysis. Translate algorithms into production-level code. Contribute to a large code base in Python for deploying these models in production environments. Implement best practices for data collection, preprocessing, feature engineering, and model training, and ensure that the team follows these practices consistently Conduct regular code reviews and provide technical guidance and feedback to team members, ensuring that they produce high-quality code that is efficient, scalable, and maintainable. Interface with the Product/Project manager to develop R&amp;D plans, proposals, intellectual property filings, commercialization strategies and other material that facilitate the innovation process. Collaborate with Product/Project managers in maintaining a roadmap for the team's AI projects, including identifying key milestones, timelines, and resource requirements. Collaborate with team members to develop, test, deploy, and maintain software/AI systems while being actively involved in product backlog grooming, sprint planning, execution, review, and retrospectives. Work with IT, software and security teams to deploy production grade AI solutions that comply with relevant data privacy and security regulations. Collaborate with subject matter experts to understand their business needs and develop ML solutions that meet their requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications Bachelor s degree in AI, Remote Sensing, Survey, Engineering, or any other related fields Minimum Experience: Preferably 1-3 years experience in the same field Job-Specific Knowledge &amp; Skills: Experience developing machine learning models and neural network-based computer vision models. Experience deploying production grade ML and vision systems on the edge for real-time applications. Python Knowledge. Strong software engineering skills. Strong ability to present work and communicate ideas to technical and non-technical coworkers. Experience with machine learning libraries such as Tensorflow, Keras, Sklearn and others. Experience using OpenCV. Experience with git and other such versioning tools. Experience with DevOps cloud tools (AWS, Google Cloud etc.). Experience with NVIDIA Triton inference server will be plus Experience with MLOps tools such as Kubeflow will be a plus. Experience with web development frameworks (e.g Flask, Django) will be a plus Experience handling a large code base in python will be a plus. Experience developing computer vision algorithms for anomaly detection will be a plus. Fluency in English.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Description</b></p><br> <p><b>Workplace Arrangement #LI-Onsite</b></p><br> <p><b>About Kerry</b></p><br> <p>Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.</p><br> <p><b>About the role</b></p><br> <p><b>Location</b>&nbsp;Falaj Al Qabail, Industrial Area, Sohar, Sultanate of Oman</p><br> <p><b>Reporting to&nbsp;</b>Regional Finance controller</p><br> <p><b>Key responsibilities</b></p><br> <ul><li>Provide support and assistance to the Regional Finance controller and Operations team while meeting reporting requirements within deadlines. This includes management reports like Manufacturing Plant commentary on financial performance, monthly financial reporting against budget, targets and prior years consisting of Management Cost Reports, Manufacturing KPI Reporting, month end closing, Inventory Reporting, Labor Cost and Headcount reporting.</li><li>Provide analysis and insights on Inventory and manage write-offs process in line with KCSA.</li><li>Active participation in physical Inventory count at Plant &amp; external warehouses. Support in variance reconciliation by analyzing material movements in SAP and route cause analysis for the variance and work towards fixing the variance in future.</li><li>Fixed Asset tagging upon capitalization and execution of annual fixed asset count and involve in fixed assets disposal.</li><li>Provide periodic report and set up control mechanism for P2P such as open purchase orders review, follow up with team for actions.</li><li>Ensure connectivity and timelines with GBS to ensure Material Ledger is closed in accordance with regional timelines and is accurate and complete.</li><li>Partnering with Supply Chain to review material costs on weekly basis to ensure accurate cost components.</li><li>Product/Process costing – ensuring that yields, labor and direct overhead standards reflect the true cost of manufacture.&nbsp;</li><li>Working with cross functional teams to resolve any differences.</li><li>Carry out the Financial Accounting responsibilities as outlined in relevant Kerry Group Policies &amp; Procedures and associated procedures and work instructions to provide financial information and advice.</li><li>Effective liaison with operational personnel to ensure compliance with policies to ensure/improve compliance with Kerry Policies.</li><li>Ensure the timely and efficient completion of all routine Operations Finance activities, and compliance to relevant Kerry Group Policies and Procedures and Kerry Sohar Quality Policies and associated procedures and work instructions.</li><li>Ensure financial activities comply with relevant legislative, professional, and ethical requirements.</li><li>Ensure that Accounting Systems and procedures are established and maintained in accordance with Kerry Policies.</li><li>Ad hoc analysis and reporting as required.</li></ul> <p><b>Qualifications and skills</b></p><br> <p><b>Work Experience</b></p><br> <ul><li>Minimum 5-10 years of related and progressive sets of functional experiences in plant.</li></ul> <p><b>Qualifications and skills</b></p><br> <ul><li>Degree in Finance &amp; Accounting, Business or numerical discipline with relevant Accountancy body qualification preferred.</li><li>Knowledge on executing day to day activities in SAP is must.</li><li>Ability to communicate financial information to non-financial managers.</li><li>Knowledge of inventory management and controlling.</li><li>Well-developed collaborative &amp; interpersonal skills to be able to establish trust and credibility.</li><li>Highly computer literate, with strong emphasis on analytical skills. Candidates should be capable of analysing and reporting on large volumes of data in a user-friendly manner.</li><li>Strong IT skills essential. Familiarity with advanced MS Excel &amp; Power point functionality</li><li>Strong team player with a clear focus on stakeholder engagement and solution delivery.</li><li>Strong communicator, comfortable interacting with confidence across a wide range of stakeholders.</li><li>Takes personal accountability and ownership of actions to completion while acting autonomously.</li></ul> <p>Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Requisition ID 66134&nbsp;<br>Position Type FT Permanent&nbsp;<br>Workplace Arrangement &nbsp;#LI-Onsite&nbsp;</b></p><br><br><b>About Kerry</b> <br>Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.<br><b>About the role</b> <br><p><span><strong>Location</strong></span> Falaj Al Qabail, Industrial Area, Sohar, Sultanate of Oman</p><br><br><p><span><strong>Reporting to </strong></span>Regional Finance controller</p><br><br><b>Key responsibilities</b> <br><ul><li>Provide support and assistance to the Regional Finance controller and Operations team while meeting reporting requirements within deadlines. This includes management reports like Manufacturing Plant commentary on financial performance, monthly financial reporting against budget, targets and prior years consisting of Management Cost Reports, Manufacturing KPI Reporting, month end closing, Inventory Reporting, Labor Cost and Headcount reporting.</li><li>Provide analysis and insights on Inventory and manage write-offs process in line with KCSA.</li><li>Active participation in physical Inventory count at Plant &amp; external warehouses. Support in variance reconciliation by analyzing material movements in SAP and route cause analysis for the variance and work towards fixing the variance in future.</li><li>Fixed Asset tagging upon capitalization and execution of annual fixed asset count and involve in fixed assets disposal.</li><li>Provide periodic report and set up control mechanism for P2P such as open purchase orders review, follow up with team for actions.</li><li>Ensure connectivity and timelines with GBS to ensure Material Ledger is closed in accordance with regional timelines and is accurate and complete.</li><li>Partnering with Supply Chain to review material costs on weekly basis to ensure accurate cost components.</li><li>Product/Process costing – ensuring that yields, labor and direct overhead standards reflect the true cost of manufacture. Working with cross functional teams to resolve any differences.</li><li>Carry out the Financial Accounting responsibilities as outlined in relevant Kerry Group Policies &amp; Procedures and associated procedures and work instructions to provide financial information and advice.</li><li>Effective liaison with operational personnel to ensure compliance with policies to ensure/improve compliance with Kerry Policies.</li><li>Ensure the timely and efficient completion of all routine Operations Finance activities, and compliance to relevant Kerry Group Policies and Procedures and Kerry Sohar Quality Policies and associated procedures and work instructions.</li><li>Ensure financial activities comply with relevant legislative, professional, and ethical requirements.</li><li>Ensure that Accounting Systems and procedures are established and maintained in accordance with Kerry Policies.</li><li>Ad hoc analysis and reporting as required.</li></ul><br><b>Qualifications and skills</b> <br><p><span><strong>Work Experience</strong></span></p><br><br><ul><li>Minimum 5-10 years of related and progressive sets of functional experiences in plant.</li></ul><p><span><strong>Qualifications and skills</strong></span></p><br><br><ul><li>Degree in Finance &amp; Accounting, Business or numerical discipline with relevant Accountancy body qualification preferred.</li><li>Knowledge on executing day to day activities in SAP is must.</li><li>Ability to communicate financial information to non-financial managers.</li><li>Knowledge of inventory management and controlling.</li><li>Well-developed collaborative &amp; interpersonal skills to be able to establish trust and credibility.</li><li>Highly computer literate, with strong emphasis on analytical skills. Candidates should be capable of analysing and reporting on large volumes of data in a user-friendly manner.</li><li>Strong IT skills essential. Familiarity with advanced MS Excel &amp; Power point functionality</li><li>Strong team player with a clear focus on stakeholder engagement and solution delivery.</li><li>Strong communicator, comfortable interacting with confidence across a wide range of stakeholders.</li><li>Takes personal accountability and ownership of actions to completion while acting autonomously.</li></ul><br><p>Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.</p><br><br><p><b>Recruiter</b> #LI-MH1&nbsp;<br><b>Posting Type</b> LI&nbsp;</p><br><br><br> </div>

<p><h4>About the role</h4> <p>We are seeking a highly detail-oriented and proactive admin assistant to support the financial and operational backbone of a creative, service-driven business. This role plays a critical part in maintaining accuracy across bookkeeping, payroll, inventory tracking, and vendor management while ensuring day-to-day operations remain organized, efficient, and reliable.</p> <p>This is a hands-on, execution-focused role ideal for someone who enjoys working with systems, numbers, documentation, and operational processes. The ideal candidate is highly organized, dependable, and capable of independently managing multiple responsibilities in a remote environment.</p> <p>You will help create operational clarity by ensuring financial records, inventory systems, vendor relationships, and reporting processes are consistently maintained with precision and professionalism.</p> <h4>Responsibilities</h4> <strong>Bookkeeping & financial operations</strong><br> <li>Manage daily bookkeeping activities and maintain organized, accurate financial records</li> <li>Process invoices, expenses, reconciliations, and transaction tracking</li> <li>Support payroll calculations and ensure timely and accurate payment processing</li> <li>Prepare and organize required financial and tax documentation</li> <li>Assist in maintaining compliance with financial processes and reporting standards</li> <li>Support implementation and optimization of accounting systems and workflows</li> <li>Maintain organized digital records for financial reporting and audit readiness</li> <strong>Inventory management</strong><br> <li>Monitor inventory levels, stock movement, and usage trends</li> <li>Coordinate inventory ordering and restocking processes</li> <li>Maintain accurate inventory tracking systems and documentation</li> <li>Identify shortages, overstocking, or inefficiencies and proactively recommend solutions</li> <li>Generate inventory reports and cost tracking summaries as needed</li> <strong>Vendor & expense management</strong><br> <li>Build and maintain professional vendor relationships</li> <li>Track vendor invoices, contracts, payment schedules, and obligations</li> <li>Execute expense management and vendor optimization initiatives</li> <li>Coordinate vendor communications regarding orders, billing, or service issues</li> <li>Support cost control and operational efficiency efforts</li> <strong>Administrative & operational support</strong><br> <li>Maintain organized documentation across bookkeeping, inventory, and vendor systems</li> <li>Create and update spreadsheets, trackers, and operational reports</li> <li>Support internal process consistency and administrative workflows</li> <li>Ensure data accuracy across reports, systems, and operational records</li> <li>Assist leadership with administrative and operational support tasks as needed</li> <h4>What makes you a strong fit</h4> <li>Highly detail-oriented with strong accuracy and organizational discipline</li> <li>Reliable, proactive, and comfortable working independently in a remote environment</li> <li>Strong problem-solving mindset with the ability to manage multiple responsibilities calmly</li> <li>Enjoys creating structure, maintaining systems, and improving operational processes</li> <li>Communicates professionally and effectively with vendors and internal stakeholders</li> <li>Process-driven with strong ownership and follow-through</li> <h4>Required experience & skills</h4> <li>Proven experience in bookkeeping, accounting support, or financial administration</li> <li>Hands-on experience with inventory management and vendor coordination</li> <li>Strong proficiency with QuickBooks, Square, or similar accounting/payment systems</li> <li>Advanced Microsoft Excel or Google Sheets skills for reporting, analysis, and tracking</li> <li>Excellent written and verbal communication skills</li> <li>Strong organizational and time-management abilities</li> <li>Ability to prioritize tasks and manage workflows independently</li> <h4>Preferred experience & tools</h4> <li>Previous experience supporting small businesses, creative agencies, or service-based businesses</li> <li>Familiarity with U.S. small business tax processes and compliance requirements</li> <li>Experience with inventory management systems and operational reporting</li> <li>Exposure to payroll processing and vendor contract management</li> <li>Experience creating operational SOPs or process documentation</li> <h4>Education</h4> <li>Bachelor’s degree in accounting, finance, business administration, or a related field preferred</li> <li>Relevant certifications or bookkeeping/accounting training are a plus</li> <h4>What does a typical day look like?</h4> <p>An admin assistant in this role focuses on maintaining operational accuracy and supporting efficient business workflows. You will:</p> <li>Manage and reconcile financial transactions and bookkeeping records</li> <li>Process payroll-related tasks and maintain compliance documentation</li> <li>Monitor inventory levels and coordinate restocking activities</li> <li>Communicate with vendors and manage payment tracking</li> <li>Update spreadsheets, reports, and operational documentation</li> <li>Support process organization and improve administrative efficiency</li> <p>In essence: you ensure financial accuracy, operational consistency, and organized systems that help the business run smoothly every day.</p> <h4>Key metrics for success (KPIs)</h4> <li>Accuracy and timeliness of bookkeeping and payroll processing</li> <li>Inventory accuracy and stock availability</li> <li>Vendor performance and expense optimization</li> <li>Compliance with reporting and documentation requirements</li> <li>Organization and reliability of operational systems and records</li> <li>Timely completion of administrative and financial workflows</li> <h4>Interview process</h4> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (bookkeeping or inventory management scenario)</li> <li>Final interview</li> <li>Offer & background verification</li></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.</p> <p>In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives. You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.</p> <p>This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.</p> <h4>Key responsibilities</h4> <p><strong>Lead qualification & discovery</strong></p> <ul> <li>Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.</li> <li>Conduct discovery calls to understand: <ul> <li>Business needs</li> <li>Budget</li> <li>Timeline</li> <li>Decision-making process</li> </ul> </li> <li>Qualify opportunities using frameworks such as: <ul> <li>BANT</li> <li>MEDDIC</li> <li>SPICED</li> <li>SPIN</li> </ul> </li> <li>Identify pain points and determine sales readiness.</li> <li>Maintain detailed qualification notes and CRM records.</li> </ul> <p><strong>Outbound prospecting & pipeline generation</strong></p> <ul> <li>Research target accounts using: <ul> <li>LinkedIn Sales Navigator</li> <li>Apollo</li> <li>ZoomInfo</li> <li>Similar prospecting tools</li> </ul> </li> <li>Execute multi-channel outbound campaigns through: <ul> <li>Email</li> <li>Phone</li> <li>LinkedIn</li> <li>Social outreach</li> </ul> </li> <li>Personalize messaging based on: <ul> <li>Industry</li> <li>ICP alignment</li> <li>Prospect challenges</li> </ul> </li> <li>Generate and maintain a consistent pipeline of qualified opportunities.</li> </ul> <p><strong>Pipeline nurturing & relationship building</strong></p> <ul> <li>Nurture early-stage prospects through ongoing follow-up campaigns.</li> <li>Share relevant resources, case studies, and educational content.</li> <li>Re-engage inactive leads and convert them into active opportunities.</li> <li>Build trust through a consultative sales approach.</li> </ul> <p><strong>Sales collaboration & handoff</strong></p> <ul> <li>Schedule meetings, demos, and discovery calls for Account Executives.</li> <li>Prepare detailed handoff notes and qualification summaries.</li> <li>Collaborate with sales and marketing teams to improve: <ul> <li>Messaging</li> <li>Targeting</li> <li>Conversion rates</li> </ul> </li> <li>Participate in pipeline reviews and strategy discussions.</li> </ul> <p><strong>CRM & reporting</strong></p> <ul> <li>Maintain accurate records in: <ul> <li>Salesforce</li> <li>HubSpot</li> <li>Zoho</li> <li>Similar CRM platforms</li> </ul> </li> <li>Track: <ul> <li>Outreach activity</li> <li>Lead stages</li> <li>Conversion metrics</li> <li>Opportunity outcomes</li> </ul> </li> <li>Maintain CRM hygiene and complete documentation.</li> <li>Provide weekly reporting on pipeline generation and performance.</li> </ul> <p><strong>Continuous improvement</strong></p> <ul> <li>Share prospect feedback and common objections.</li> <li>Optimize outreach messaging and qualification strategies.</li> <li>Stay informed on market trends, competitor activity, and customer challenges.</li> </ul> <h4>Requirements</h4> <p><strong>Must-have qualifications</strong></p> <ul> <li>2+ years of experience in: <ul> <li>Business development</li> <li>Sales development</li> <li>Inside sales</li> <li>Outbound prospecting</li> </ul> </li> <li>Experience conducting discovery and qualification calls.</li> <li>Proficiency with CRM systems such as: <ul> <li>Salesforce</li> <li>HubSpot</li> <li>Zoho CRM</li> </ul> </li> <li>Experience using: <ul> <li>LinkedIn Sales Navigator</li> <li>Apollo</li> <li>Outreach</li> <li>SalesLoft</li> <li>Similar sales engagement platforms</li> </ul> </li> <li>Strong written and verbal English communication skills.</li> <li>Ability to manage multiple prospects and follow-up sequences simultaneously.</li> </ul> <p><strong>Preferred qualifications</strong></p> <ul> <li>3–5 years of BDR or SDR experience with proven quota attainment.</li> <li>Experience selling: <ul> <li>B2B SaaS</li> <li>Technology solutions</li> <li>Professional services</li> <li>High-ticket products or services</li> </ul> </li> <li>Familiarity with: <ul> <li>MEDDIC</li> <li>Challenger Sale</li> <li>SPIN Selling</li> <li>Sandler Methodology</li> </ul> </li> <li>Experience supporting mid-market or enterprise sales teams.</li> <li>Background in account-based sales and multi-channel outreach campaigns.</li> </ul> <h4>What makes you successful</h4> <ul> <li>Strong communicator and active listener.</li> <li>Consultative and relationship-focused approach to sales.</li> <li>Organized, disciplined, and metrics-driven.</li> <li>Comfortable with high-volume outreach while maintaining personalization.</li> <li>Resilient, coachable, and motivated by targets.</li> <li>Able to work independently in a remote environment.</li> </ul> <h4>Typical day</h4> <ul> <li>Respond to inbound leads and conduct discovery calls.</li> <li>Build prospect lists and identify decision-makers.</li> <li>Execute outbound email, phone, and LinkedIn campaigns.</li> <li>Qualify opportunities and schedule meetings.</li> <li>Update CRM records and pipeline stages.</li> <li>Collaborate with Account Executives on active opportunities.</li> <li>Review outreach metrics and optimize performance.</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Outreach activity volume (calls, emails, LinkedIn touches)</li> <li>Discovery calls completed</li> <li>Qualified opportunities generated</li> <li>Lead-to-opportunity conversion rates</li> <li>Pipeline contribution</li> <li>CRM accuracy and documentation quality</li> <li>Outbound engagement and response rates</li> </ul> <h4>Why join us?</h4> <ul> <li>Direct impact on pipeline growth and revenue generation.</li> <li>Opportunity to work closely with sales leadership and Account Executives.</li> <li>Exposure to modern outbound sales strategies and tools.</li> <li>Clear career progression into: <ul> <li>Senior BDR</li> <li>Account Executive</li> <li>Business Development Manager</li> <li>Sales Leadership</li> </ul> </li> <li>Fully remote work environment aligned with U.S. business hours.</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (mock discovery call or qualification exercise)</li> <li>Client interview</li> <li>Offer and background verification</li> </ul> <p>If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.</p> <p>In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives. You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.</p> <p>This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.</p> <h4>Key responsibilities</h4> <p><strong>Lead qualification & discovery</strong></p> <ul> <li>Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.</li> <li>Conduct discovery calls to understand: <ul> <li>Business needs</li> <li>Budget</li> <li>Timeline</li> <li>Decision-making process</li> </ul> </li> <li>Qualify opportunities using frameworks such as: <ul> <li>BANT</li> <li>MEDDIC</li> <li>SPICED</li> <li>SPIN</li> </ul> </li> <li>Identify pain points and determine sales readiness.</li> <li>Maintain detailed qualification notes and CRM records.</li> </ul> <p><strong>Outbound prospecting & pipeline generation</strong></p> <ul> <li>Research target accounts using: <ul> <li>LinkedIn Sales Navigator</li> <li>Apollo</li> <li>ZoomInfo</li> <li>Similar prospecting tools</li> </ul> </li> <li>Execute multi-channel outbound campaigns through: <ul> <li>Email</li> <li>Phone</li> <li>LinkedIn</li> <li>Social outreach</li> </ul> </li> <li>Personalize messaging based on: <ul> <li>Industry</li> <li>ICP alignment</li> <li>Prospect challenges</li> </ul> </li> <li>Generate and maintain a consistent pipeline of qualified opportunities.</li> </ul> <p><strong>Pipeline nurturing & relationship building</strong></p> <ul> <li>Nurture early-stage prospects through ongoing follow-up campaigns.</li> <li>Share relevant resources, case studies, and educational content.</li> <li>Re-engage inactive leads and convert them into active opportunities.</li> <li>Build trust through a consultative sales approach.</li> </ul> <p><strong>Sales collaboration & handoff</strong></p> <ul> <li>Schedule meetings, demos, and discovery calls for Account Executives.</li> <li>Prepare detailed handoff notes and qualification summaries.</li> <li>Collaborate with sales and marketing teams to improve: <ul> <li>Messaging</li> <li>Targeting</li> <li>Conversion rates</li> </ul> </li> <li>Participate in pipeline reviews and strategy discussions.</li> </ul> <p><strong>CRM & reporting</strong></p> <ul> <li>Maintain accurate records in: <ul> <li>Salesforce</li> <li>HubSpot</li> <li>Zoho</li> <li>Similar CRM platforms</li> </ul> </li> <li>Track: <ul> <li>Outreach activity</li> <li>Lead stages</li> <li>Conversion metrics</li> <li>Opportunity outcomes</li> </ul> </li> <li>Maintain CRM hygiene and complete documentation.</li> <li>Provide weekly reporting on pipeline generation and performance.</li> </ul> <p><strong>Continuous improvement</strong></p> <ul> <li>Share prospect feedback and common objections.</li> <li>Optimize outreach messaging and qualification strategies.</li> <li>Stay informed on market trends, competitor activity, and customer challenges.</li> </ul> <h4>Requirements</h4> <p><strong>Must-have qualifications</strong></p> <ul> <li>2+ years of experience in: <ul> <li>Business development</li> <li>Sales development</li> <li>Inside sales</li> <li>Outbound prospecting</li> </ul> </li> <li>Experience conducting discovery and qualification calls.</li> <li>Proficiency with CRM systems such as: <ul> <li>Salesforce</li> <li>HubSpot</li> <li>Zoho CRM</li> </ul> </li> <li>Experience using: <ul> <li>LinkedIn Sales Navigator</li> <li>Apollo</li> <li>Outreach</li> <li>SalesLoft</li> <li>Similar sales engagement platforms</li> </ul> </li> <li>Strong written and verbal English communication skills.</li> <li>Ability to manage multiple prospects and follow-up sequences simultaneously.</li> </ul> <p><strong>Preferred qualifications</strong></p> <ul> <li>3–5 years of BDR or SDR experience with proven quota attainment.</li> <li>Experience selling: <ul> <li>B2B SaaS</li> <li>Technology solutions</li> <li>Professional services</li> <li>High-ticket products or services</li> </ul> </li> <li>Familiarity with: <ul> <li>MEDDIC</li> <li>Challenger Sale</li> <li>SPIN Selling</li> <li>Sandler Methodology</li> </ul> </li> <li>Experience supporting mid-market or enterprise sales teams.</li> <li>Background in account-based sales and multi-channel outreach campaigns.</li> </ul> <h4>What makes you successful</h4> <ul> <li>Strong communicator and active listener.</li> <li>Consultative and relationship-focused approach to sales.</li> <li>Organized, disciplined, and metrics-driven.</li> <li>Comfortable with high-volume outreach while maintaining personalization.</li> <li>Resilient, coachable, and motivated by targets.</li> <li>Able to work independently in a remote environment.</li> </ul> <h4>Typical day</h4> <ul> <li>Respond to inbound leads and conduct discovery calls.</li> <li>Build prospect lists and identify decision-makers.</li> <li>Execute outbound email, phone, and LinkedIn campaigns.</li> <li>Qualify opportunities and schedule meetings.</li> <li>Update CRM records and pipeline stages.</li> <li>Collaborate with Account Executives on active opportunities.</li> <li>Review outreach metrics and optimize performance.</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Outreach activity volume (calls, emails, LinkedIn touches)</li> <li>Discovery calls completed</li> <li>Qualified opportunities generated</li> <li>Lead-to-opportunity conversion rates</li> <li>Pipeline contribution</li> <li>CRM accuracy and documentation quality</li> <li>Outbound engagement and response rates</li> </ul> <h4>Why join us?</h4> <ul> <li>Direct impact on pipeline growth and revenue generation.</li> <li>Opportunity to work closely with sales leadership and Account Executives.</li> <li>Exposure to modern outbound sales strategies and tools.</li> <li>Clear career progression into: <ul> <li>Senior BDR</li> <li>Account Executive</li> <li>Business Development Manager</li> <li>Sales Leadership</li> </ul> </li> <li>Fully remote work environment aligned with U.S. business hours.</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (mock discovery call or qualification exercise)</li> <li>Client interview</li> <li>Offer and background verification</li> </ul> <p>If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>