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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Responsable Solutions IA & UX base de Connaissances CSC F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>Au sein de Safran Aircraft Engines, la Direction de l'Engineering du Support et des Services a pour mission d'assurer la satisfaction des clients et la profitabilité des activités par l'expertise technique. Elle compte ainsi une pluralité de métiers qui gèrent la relation client, le suivi du comportement des produits en service et l'élaboration d'actions correctives permettant d'optimiser le coût d'exploitation de plus de 30.000 moteurs. Elle assure le support des opérations clients en s'appuyant sur des représentants chez les compagnies aériennes et dans les ateliers de maintenance. Son ambition est d'être reconnue par les clients pour son expertise technique et son support adaptés à leurs besoins opérationnels.<br>Au sein du service Centre Support Clients (CSC) de SAFRAN Aircraft Engines, vous travaillerez en étroite collaboration avec l'équipe Front Office, Middle office et l'équipe de transformation digitale. L''équipe Front Office pour but d'assister les clients pour le compte de SAFRAN Aircraft Engines (CFM, Moteurs à Forte Puissance, MRO, Moteurs Militaires, …) et d'autres sociétés du groupe.<br>Vos missions consisteront à :<br>Gestion de la base de connaissance CSC:<br>•Poursuivre le déploiement du changement d'outil de la base de connaissance du Front Office afin d'améliorer efficacité et la qualité du support aux clients.<br>• Améliorer l'expérience utilisateur en appliquant le processus UX design à la base de connaissance actuelle.<br>• Travailler sur la mise à jour des processus en collaboration avec le back office pour améliorer l'expérience utilisateur de l équipe front office.<br>• Améliorer la base de connaissance actuelle afin de continuer le déploiement de l'IA<br>Développement de l'agentique IA dans nos processus CSC:<br>• Développer des agents ia sous copilot pour assister les équipes front office dans les activités quotidiennes et l'utilisation de la base connaissance.<br>• Développer pour l'équipe team leader des agents ia pour faciliter les activités de pilotages de l en cours csc<br>• Etudier les solutions concernant l'intégration vs le CRM<br>CRM amélioration de l'expérience utilisateur afin de gagner en efficacité en pilotant les évolutions outils nécessaires pour le Front Office:<br>• Travailler sur la répartition des activités entre un logiciel d'aide à l'utilisateur intègre au logiciel de traitement des questions CSC versus la base de connaissances existantes.<br>• Piloter les demandes d'évolutions en Lien avec les Team Leader et le responsable du Front office sous forme de rituel dans l'objectif de donner la visibilité aux membres du Front office.<br>Développer une solution permettant aux équipes Front office de connaitre l'ensemble des demandes d'évolution en cours afin d'éviter la génération de doublon.<br>Plan de progrès Front office:<br>• Perfectionner la qualité du support et l'image de marque de SAFRAN Aircraft Engines en accompagnant les équipes.<br>• Participer au développement des actions de progrès du CSC.</p><br><br><p>Poste en normal<br>Poste comportant du télétravail à la suite de la montée en compétence<br>Travail dans un environnement multiculturel et dans la langue anglaise</p><br><br><p>Connaissance en UX design<br>Connaissance en IA (Language, agentique,..)<br>Connaissance en conduite du changement<br>Méthodique<br>rigoureux<br>Curieux</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><span><strong>About us</strong> </span></p><br><p><span>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions. </span></p><br><p><span><span><strong>Primary objective</strong></span></span></p><br><p><span><span>Monitor and drive the delivery of vendor engineering. Ensure quality checks, with special attention to interface management and constructability.</span></span></p><br><p><span><span><strong>Specific Accountabilities</strong></span></span></p><br><p><span><span>· Perform engineering design review duties associated with belt conveyors, stock houses, cooling water system and other supporting infrastructure of steel plants or mineral extraction / processing plants.</span></span></p><br><p><span><span>· Engineering duties will include review of package contractors’ drawings and documents, checking interface with other discipline designs, initiate or review equipment selection and specification, detail design in collaboration with designers and bid evaluation/ vendor document review and approval.</span></span></p><br><p><span><span>· Participate in HAZOP and other similar safety reviews.</span></span></p><br><p><span><span>· Quality Assurance – Responsible for working within the provisions and guidelines of the Quality Assurance system.</span></span></p><br><p><span><span>·Safety – Responsible for personal safety; be conversant with industry standard safe working practices for the Minerals and Metals industry. Understand and follow OH&S procedures.</span></span></p><br><p><span><span>Guide vendor’s team to meet the project targets in terms of schedule and quality.</span></span></p><br> <p><span><span><strong>Essential Skills/Experience</strong></span></span></p><br><p><span><span>· Degree in Mechanical engineering.</span></span></p><br><p><span><span>· 14 years + plus experience within the minerals and metals industry.</span></span></p><br><p><span><span>· Adequate knowledge of material handling equipment such as belt conveyors, hoppers, screens and feeders.</span></span></p><br><p><span><span>· Work experience in a pelletising plant or an iron ore beneficiation plant will be useful. </span></span></p><br><p><span><span>· Work is performed in accordance with broad technical guidelines and with minimal supervision. </span></span></p><br><p><span><span>· Ability to work to tight deadlines and prioritisation of work to achieve them.</span></span></p><br><p><strong>Moving forward together</strong></p><br><p>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</p><br><p>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</p><br><p>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</p><br> </div>
<p><h4>About the role</h4>
<p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.</p>
<p>This is not a passive account management role.</p>
<p>You will be directly responsible for:</p>
<ul>
<li>Cold email campaign performance,</li>
<li>Inbox placement,</li>
<li>Deliverability troubleshooting,</li>
<li>Campaign optimization,</li>
<li>Client communication,</li>
<li>And retention.</li>
</ul>
<p>You’ll work closely with:</p>
<ul>
<li>The founder,</li>
<li>Outreach team,</li>
<li>Developers,</li>
<li>And operations</li>
</ul>
<p>To ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p>
<p>If you understand cold email beyond basic outreach — including:</p>
<ul>
<li>Infrastructure,</li>
<li>Warm-up,</li>
<li>Deliverability,</li>
<li>Copy performance,</li>
<li>Inbox health,</li>
<li>And campaign optimization —</li>
</ul>
<p>This role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Client campaign ownership</strong></p>
<ul>
<li>Act as the primary point of contact for 20–30 active clients</li>
<li>Lead client check-ins and performance conversations</li>
<li>Manage client expectations and campaign updates</li>
<li>Build strong long-term client relationships</li>
<li>Proactively identify risks and prevent churn before issues escalate</li>
</ul>
<p><strong>Cold email campaign performance</strong></p>
<ul>
<li>Diagnose and optimize underperforming campaigns</li>
<li>Troubleshoot:</li>
<ul>
<li>Deliverability issues</li>
<li>Inbox placement problems</li>
<li>Domain health</li>
<li>Spam issues</li>
<li>List quality concerns</li>
<li>Low reply rates</li>
</ul>
<li>Review and optimize:</li>
<ul>
<li>Subject lines</li>
<li>Messaging</li>
<li>Sequencing</li>
<li>Personalization</li>
</ul>
<li>Quality-check campaigns before launch</li>
<li>Continuously improve campaign performance and outcomes</li>
</ul>
<p><strong>Deliverability & infrastructure</strong></p>
<ul>
<li>Manage and optimize:</li>
<ul>
<li>Warm-up systems</li>
<li>Inbox reputation</li>
<li>Sending domains</li>
<li>DNS setup</li>
<li>SPF/DKIM/DMARC</li>
</ul>
<li>Understand how inbox placement impacts results</li>
<li>Troubleshoot technical campaign issues independently when possible</li>
<li>Collaborate with technical teams on infrastructure and automation improvements</li>
</ul>
<p><strong>Copywriting & messaging optimization</strong></p>
<ul>
<li>Personally write and refine cold email copy</li>
<li>Improve:</li>
<ul>
<li>Open rates</li>
<li>Reply rates</li>
<li>Positive response rates</li>
</ul>
<li>Test and iterate messaging based on campaign data</li>
<li>Balance personalization with scalability</li>
</ul>
<p><strong>Processes, SOPs & scaling operations</strong></p>
<ul>
<li>Build and improve delivery documentation and playbooks</li>
<li>Maintain organized workflows and campaign tracking</li>
<li>Track:</li>
<ul>
<li>SLAs</li>
<li>Client health</li>
<li>Campaign metrics</li>
<li>Operational performance</li>
</ul>
<li>Help create scalable systems as the company grows</li>
</ul>
<p><strong>Cross-functional collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Developers</li>
<li>Infrastructure teams</li>
<li>Outreach specialists</li>
<li>Leadership</li>
</ul>
<li>Coordinate campaign execution and troubleshooting</li>
<li>Report directly to the founder on:</li>
<ul>
<li>Campaign performance</li>
<li>Client risks</li>
<li>Retention concerns</li>
<li>Operational improvements</li>
</ul>
</ul>
<h4>Required experience & skills</h4>
<ul>
<li>Experience inside:</li>
<ul>
<li>Cold email agencies</li>
<li>Lead generation companies</li>
<li>Outbound sales environments</li>
<li>Startup operations</li>
</ul>
<li>Strong hands-on expertise in:</li>
<ul>
<li>Cold email strategy</li>
<li>Deliverability</li>
<li>Inbox placement</li>
<li>Warm-up systems</li>
<li>Outbound infrastructure</li>
</ul>
<li>Strong copywriting ability for outbound campaigns</li>
<li>Experience troubleshooting:</li>
<ul>
<li>Spam issues</li>
<li>Domain reputation</li>
<li>Low-performing campaigns</li>
</ul>
<li>Technical understanding of:</li>
<ul>
<li>APIs</li>
<li>Automations</li>
<li>Workflows</li>
<li>Outbound systems</li>
</ul>
<li>Daily practical use of:</li>
<ul>
<li>AI tools</li>
<li>ChatGPT</li>
<li>Claude</li>
<li>Automation workflows</li>
</ul>
<li>Strong communication and client management skills</li>
<li>Comfortable operating independently in fast-moving environments</li>
</ul>
<h4>Nice-to-have experience</h4>
<ul>
<li>Experience with:</li>
<ul>
<li>Instantly</li>
<li>Smartlead</li>
<li>Clay</li>
<li>Apollo</li>
<li>Lemlist</li>
<li>Outreach</li>
<li>HubSpot</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Zapier</li>
<li>Make</li>
<li>Webhooks</li>
<li>Automation systems</li>
</ul>
<li>Experience scaling outbound systems for startups or agencies</li>
<li>Background in SaaS or lead generation environments</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You take ownership instead of waiting for instructions</li>
<li>You thrive in startup environments where systems evolve quickly</li>
<li>You focus on execution, results, and performance</li>
<li>You understand that deliverability is just as important as copy</li>
<li>You communicate confidently with founders and executives</li>
<li>You can troubleshoot both technical and operational campaign issues</li>
<li>You care deeply about client outcomes and retention</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review campaign performance dashboards and inbox health</li>
<li>Troubleshoot deliverability or reply-rate issues</li>
<li>Optimize copy, targeting, and sequencing</li>
<li>Join client calls and provide performance updates</li>
<li>Coordinate with outreach and technical teams</li>
<li>Launch and QA new campaigns</li>
<li>Monitor domain reputation and warm-up systems</li>
<li>Update SOPs and operational tracking systems</li>
</ul>
<p>In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>Client retention and churn reduction</li>
<li>Inbox placement and deliverability rates</li>
<li>Campaign reply and conversion performance</li>
<li>Client satisfaction and relationship health</li>
<li>SLA adherence and operational consistency</li>
<li>Overall impact on client campaign results</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and direct impact on client outcomes</li>
<li>Work closely with startup leadership and technical teams</li>
<li>Blend of:</li>
<ul>
<li>Deliverability</li>
<li>Operations</li>
<li>Client management</li>
<li>Outbound strategy</li>
<li>Copywriting</li>
</ul>
<li>Opportunity to help scale outbound systems and processes</li>
<li>Fast-moving environment with strong growth opportunities</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening</li>
<li>Interview with founder</li>
<li>Final discussion</li>
<li>Offer & onboarding</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Understand cold email deeply,</li>
<li>Know how to improve deliverability and campaign performance,</li>
<li>Thrive in startup environments,</li>
<li>And enjoy owning client outcomes from end to end,</li>
</ul>
<p>This role is a strong fit for you.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p>This role involves designing, planning, and coordinating periodic updates, proposing enhancements to existing applications, and ensuring seamless deployment to relevant software platforms. The successful candidate will collaborate with multidisciplinary teams to deliver high-quality solutions, understand business needs, and design scalable and reliable solutions using the OutSystems platform. The role also requires experience in designing, implementing, and overseeing OutSystems platforms and systems, including projects currently in production as well as those under development.</p><p><br></p><p><b>Tasks and responsibilities:</b></p><p><br></p><p>Managing stakeholder expectations appropriately, and working closely with them to gather and understand the requirements for the application solutions needed.</p><p><br></p><p>Collaborating with multidisciplinary teams, including developers, operations teams, and technical leaders, to ensure successful project delivery.</p><p><br></p><p>Designing data models, user interfaces, business logic, and integration points within the OutSystems environment and other environments.</p><p><br></p><p>Addressing problems quickly and ensuring smooth application performance.</p><p><br></p><p>Taking responsibility and participating in the entire software development lifecycle, including requirements analysis, design, development, testing, and deployment.</p><p><br></p><p>Managing OutSystems platform upgrades, adding new features, and keeping up with the latest trends in the field.</p><p><br></p><p>Implementing robust security measures and adhering to best practices to protect data and ensure compliance with industry standards.</p><p><br></p><p>Providing technical guidance and mentorship to development teams regarding OutSystems best practices and architectural styles.</p><p><br></p><p>Qualifications and experience:</p><p><br></p><p>At least 3 years of experience in developing OutSystems.</p><p><br></p><p>At least 3 years of experience as an OutSystems Solution Architect.</p><p><br></p><p>5 years of experience in .NET development is preferred.</p><p><br></p><p>Experience in Agile methodologies.</p><p><br></p><p>Proficient in C#, VB.NET, ASP.NET MVC 4/5, HTML5, CSS3, JavaScript, Bootstrap, JQuery, XML, system settings, and web services.</p><p><br></p><p>Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3 OutSystems (OutSystems Solution Architect).</p>
<p>5 .NET.</p>
<p>Agile.</p>
<p>C# VB.NET ASP.NET MVC 4/5 HTML5 CSS3 JavaScript Bootstrap JQuery XML</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Our Client in Muscat is looking to onboard two Full-Stack Software Engineers on a full-time, on-site basis at their headquarters. This is a 2-year outsourcing contract, with engineers working Sunday through Thursday, 8:00 AM to 5:00 PM. Remote work is not permitted unless approved in writing by management. Both engineers will work under direct client supervision, contributing to the analysis, development, maintenance, testing, and improvement of judicial and administrative systems, e-government portals, and digital services including integration with national government platforms. The work environment is high-security, requiring candidates to sign NDAs prior to joining and pass a background/security clearance before commencement.</p><p>What You Will Work On</p><ul><li>Judicial management systems and case-tracking platforms</li><li>Administrative portals and internal e-services</li><li>Integration layers with Oman government systems (REST / SOAP)</li><li>Mobile applications for field and internal use</li><li>Database performance tuning (SQL Server & Oracle)</li><li>Security-hardened features aligned to Oman's national cybersecurity framework</li></ul><p><b>Day-to-Day Responsibilities</b></p><ul><li>Analyse functional & technical requirements and translate them into implementable designs</li><li>Develop and maintain web apps using .NET Framework / .NET Core / MVC / WebForms</li><li>Build front-end interfaces using Angular or React</li><li>Develop web services and API integrations (REST/JSON and SOAP/XML)</li><li>Manage and optimise Oracle and SQL Server databases (queries, stored procedures)</li><li>Develop or maintain mobile applications using Flutter or React Native when required</li><li>Execute unit, integration, and UAT testing before every release</li><li>Prepare and update technical documentation (specs, install guides, API docs, knowledge transfer)</li><li>Support deployment, release management, and rapid incident resolution</li><li>Participate in code reviews; implement security and performance recommendations</li><li>Comply fully with client tools, methodologies, and internal procedures</li></ul><p>Deliverables</p><ul><li>Production-ready or test-ready applications and enhancements per the approved plan</li><li>Documented source code committed to client-approved repositories</li><li>Weekly task logs, monthly progress reports, and incident/resolution records</li><li>Technical analysis, design, API, and deployment documentation</li><li>Structured knowledge transfer sessions to client national staff</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Our Client seeks two dedicated Full-Stack Software Engineers to work full-time on-site at its headquarters in Muscat. The engineers will operate under the direct supervision of the client's IT management and will be responsible for the analysis, development, maintenance, testing, and continuous improvement of judicial, administrative, and e-government systems.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsible for supporting the implementation, configuration, testing, integration, and maintenance of technology solutions and applications. The role works closely with project teams, developers, vendors, and business users to ensure that technical requirements are met, and systems operate efficiently and effectively.</p><p>Assist in the implementation, deployment, and integration of systems and technology solutions. Coordinate with internal servers and network team and explain IP subnetting and classes Basic understanding of IP address subnetting classes Basic understanding of VPN connections type in network Participate in technical design discussions and contribute to solution development activities. Support the configuration, testing, and deployment of applications and system enhancements. Review technical documentation and assist in validating system configurations and functionalities. Support software testing activities and verify that technical requirements are met. Assist in analyzing system issues and troubleshooting application defects. Participate in change request implementation activities, including configuration, testing, and deployment. Support developers and vendors during implementation and post-go-live activities. Monitor system performance and report technical issues, risks, and improvement opportunities. Assist in maintaining technical documentation, procedures, and support guides. Participate in incident management activities and root cause analysis exercises. Ensure compliance with IT standards, security requirements, and established procedures. Collaborate with internal stakeholders to understand business requirements and support solution delivery. Contribute to automation and process improvement initiatives where applicable.</p><p>Act as the primary technical liaison between business stakeholders, vendors, project teams, and internal IT departments to ensure successful project delivery. Schedule, facilitate, and lead project meetings, workshops, requirement-gathering sessions, technical discussions, and status review meetings with business users, vendors, and internal teams. Coordinate with vendor project managers and technical teams to ensure project deliverables, timelines, dependencies, and technical requirements are clearly understood and executed. Manage project communications and provide regular project status updates, risk assessments, and issue reports to management and stakeholders.</p><p>Coordinate with internal Network, Server, Security, Database, and Infrastructure teams to support project implementation and operational requirements. Lead infrastructure readiness activities, ensuring all network, server, storage, security, and connectivity requirements are completed before implementation. Design, review, and maintain IP addressing VLAN configurations, and network segmentation plans. Review and validate server specifications, operating system requirements, network configurations, load-balancing requirements. Work closely with server teams to provision and configure development, staging, and production environments. Coordinate server access, user permissions, service accounts, and infrastructure-related requirements for project teams and vendors. Monitor infrastructure dependencies and ensure all server, network, and security configurations align with project requirements.</p><p>Demonstrate strong understanding of VPN technologies, including Site-to-Site VPN, Client-to-Site VPN, SSL VPN connectivity. Coordinate VPN setup and connectivity between internal systems, cloud environments, third-party vendors, and external partners. Work with network and security teams to implement firewall policies, access control rules, NAT configurations, and secure communication channels. Ensure network connectivity between systems, applications, databases, and vendor environments is established and tested successfully. Coordinate security reviews and ensure all connectivity solutions comply with organizational security standards and policies.</p><p>Serve as the primary point of contact for vendors regarding technical, infrastructure, integration, network, and connectivity requirements. Coordinate daily with vendor project managers and technical teams to review project progress, discuss issues, and drive timely resolution of blockers. Assist vendors in resolving network connectivity issues, VPN configuration issues, server access requests, firewall-related issues, and system integration challenges. Coordinate implementation activities between vendors and internal IT teams throughout project initiation, execution, deployment, and project closure. Ensure vendor access requests, server access, VPN connectivity, and infrastructure requirements are processed and completed within project timelines. Review vendor technical documentation, architecture diagrams, integration specifications, and deployment plans. Validate vendor solutions to ensure compatibility with existing infrastructure, network, security, and enterprise architecture standards.</p><p>Participate in technical solution design discussions and contribute to application, infrastructure, and integration architecture decisions. Coordinate system integrations between internal applications, third-party platforms, cloud services, APIs, databases, and vendor solutions. Review and validate interface specifications, data mapping documents, API integrations, and technical design documents. Support application configuration, deployment, upgrades, enhancements, and Vendor production releases. Ensure all integration requirements are documented, tested, and successfully implemented.</p><p>Provide day-to-day technical coordination and support for project teams, vendors, developers, infrastructure teams, and business users. Monitor system performance, application availability, network connectivity, and project servers infrastructure health. Investigate and troubleshoot application, server, database, network, VPN, and integration-related incidents. Lead incident management, problem management, and root cause analysis activities. Coordinate with support teams and vendors to ensure timely resolution of production issues. Identify recurring issues and recommend corrective and preventive actions.</p><p>Maintain technical documentation, network diagrams, VPN configurations, server inventories, integration documents, and operational procedures. Prepare meeting minutes, issue logs, risk registers, project reports, and technical implementation documents. Ensure compliance with IT governance policies, cybersecurity standards, operational procedures, and regulatory requirements. Support audits, security reviews, and compliance assessments related to infrastructure and project activities.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>MINIMUM EDUCATION, QUALIFICATIONS SKILLS</strong></p><p>Education: Bachelor s degree in computer science, Information Technology, Software Engineering, Computer Engineering, or a related field.</p><p>Experience: 0 3 years of experience in Information Technology, Software Development, System Support, System Implementation, or a related field. Fresh graduates with relevant internships or project experience may be considered.</p><p>Special Skills & Knowledge: Basic understanding of software development and system implementation concepts. Knowledge of databases, operating systems, and application support. Familiarity with SDLC concepts and testing methodologies. Strong analytical and problem-solving skills. Good communication and teamwork abilities. Ability to learn new technologies and adapt to changing environments.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Description<br><p>Must have Skills : Architecture (Strong), Cloud architecture (Strong), Technology Architect - Data Architecture (Strong), Technology Architect - Generative AI,</p><br><p>Experience: 12+ Years Role Overview We are seeking a seasoned Enterprise & Solution Architect with strong cross-domain expertise and deep technology capabilities to drive large-scale digital transformation initiatives. The role requires a strategic thinker with hands-on architecture experience across industries such as Telecom, Energy, Public Sector, and BFSI, combined with strong proficiency in modern technology stacks including cloud, web, and advanced Data & AI. </p><br><p>Key Responsibilities - Define and drive enterprise architecture strategy aligned with business goals across multiple industry domains (Telco, Energy, Public Sector, BFSI). - Lead end-to-end solution architecture for large, complex transformation programs, ensuring scalability, security, and performance. - Design and govern data-driven architectures, including data platforms, analytics ecosystems, and AI/ML solutions. - Architect and implement solutions leveraging Cloud (OCI/AWS/Azure/GCP), Microservices, APIs, and Modern Web Technologies. - Drive adoption of AI capabilities, including Machine Learning, Generative AI, and emerging Agentic AI frameworks for enterprise use cases. - Establish architecture governance, standards, and best practices across programs and portfolios. - Collaborate with business stakeholders to translate requirements into scalable and future-ready architecture blueprints. - Provide technical leadership across delivery teams, ensuring alignment with architecture vision and quality benchmarks. - Evaluate and recommend technology platforms, tools, and vendors aligned with enterprise strategy. - Lead solutioning for RFPs, proposals, and client engagements, including effort estimation and technical strategy.</p><br><p>Key Skills & Competencies Domain Expertise - Strong understanding of at least two or more domains: o Telecom (BSS/OSS, Digital Channels) o Energy & Utilities o Public Sector (eGov, Smart City) o BFSI (Banking, Payments, Insurance) Technology Expertise - Cloud Platforms: AWS, Azure, or GCP (multi-cloud exposure preferred) - Architecture Patterns: Microservices, Event-driven, API-first, Domain-driven design - Web Technologies: Modern front-end and backend frameworks - Integration: APIs, Middleware, ESB, iPaaS Data & AI (Core Focus) - Strong expertise in Data Architecture (Data Lakes, Data Warehouses, Lakehouse) - Hands-on experience with Machine Learning models and lifecycle management (MLOps) - Experience in Generative AI (LLMs, prompt engineering, RAG architectures) - Exposure to Agentic AI systems (autonomous agents, orchestration frameworks) - Knowledge of data governance, security, and privacy frameworks</p><br><p>Qualifications - Bachelor's or Master's degree in Computer Science, Engineering, or related field - Architecture certifications (TOGAF, Cloud Architect certifications) preferred </p><br><p>Leadership & Behavioral Skills - Strong stakeholder management and executive communication skills - Ability to operate at both strategic and hands-on levels - Proven experience in leading distributed and cross-functional teams - Strong problem-solving and decision-making capabilities</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
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<div class="col is-9 p5" data-automation-id="data_Nationality">
Oman </div>
</div>
<p><br></p><p>Qualification: degree in relevant engineering discipline (B.Sc / M.Sc / B.E).</p><p>➤Should have Minimum 10 years of Oil & gas engineering experience of which 7 years in upstream and in conceptual, front end and detailed design.</p><p>➤ Field experience in construction & commissioning strongly preferred.</p><p><br></p>
<p><br></p><p>Qualification: degree in relevant engineering discipline (B.Sc / M.Sc / B.E).</p><p>➤Should have Minimum 10 years of Oil & gas engineering experience of which 7 years in upstream and in conceptual, front end and detailed design.</p><p>➤ Field experience in construction & commissioning strongly preferred.</p><p><br></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>To provide comprehensive IT support in Salalah and surrounding grid stations by ensuring the availability, reliability, and performance of systems, network, hardware, and software, while upholding IT policies, security standards (ISO 27001), and exceptional customer service. Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within IT. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must also be customer-oriented and patient to deal with difficult users. This role requires proactive actions to anticipate and explore creative solutions for improved user experience. The Help Desk main role will entail remote troubleshooting, speaking with end users over the phone, occasionally supporting users onsite, escalating issues, updating tickets, maintaining documentation, and assisting our Network Administrators and Senior IT Engineers with their client work.</p><p>Provide first and second-level IT support to users and ensure timely resolution of incidents and service requests. Manage and monitor incidents, service requests, and changes through the approved IT Service Management (ITSM) platform. Install, configure, maintain, and support end-user devices, operating systems, software applications, and peripheral equipment. Troubleshoot and resolve hardware, software, network, and system-related issues to ensure business continuity. Perform routine maintenance, system updates, patch management, and health checks to ensure reliable IT operations. Support the administration of user accounts, access rights, and Microsoft 365 services in accordance with approved policies and procedures. Act as the primary IT focal point for Salalah regional offices, grid stations, and associated facilities. Provide onsite support to regional offices and grid stations and support other regions when required. Support the implementation, deployment, and maintenance of IT infrastructure, systems, and technology solutions within the region. Maintain accurate records of IT assets and ensure compliance with asset lifecycle management processes. Coordinate with vendors, contractors, and service providers to support operational and project-related activities. Ensure compliance with OETC ICT policies, standards, procedures, and information security requirements. Support cybersecurity initiatives, vulnerability remediation activities, and ISO/IEC 27001 compliance requirements. Participate in business continuity and disaster recovery activities, including testing and service restoration exercises. Prepare and maintain technical documentation, operational reports, and knowledge-base articles. Contribute to IT projects, technology initiatives, technical evaluations, and continuous improvement activities. Promote excellent customer service and maintain effective working relationships with users and stakeholders. Maintain required technical and HSE certifications and comply with safety requirements for accessing operational sites and grid stations. Travel to OETC locations across Oman as required to support operational, maintenance, and project activities. Perform any other duties assigned by management in support of ICT operations and organizational objectives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualifications: Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional Experience: Minimum of 3 5 years of experience in IT support, service desk operations.</p><p></p></section>
<p><h4>About the role</h4>
<p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.</p>
<p>This is not a passive account management role.</p>
<p>You will be directly responsible for:</p>
<ul>
<li>Cold email campaign performance,</li>
<li>Inbox placement,</li>
<li>Deliverability troubleshooting,</li>
<li>Campaign optimization,</li>
<li>Client communication,</li>
<li>And retention.</li>
</ul>
<p>You’ll work closely with:</p>
<ul>
<li>The founder,</li>
<li>Outreach team,</li>
<li>Developers,</li>
<li>And operations</li>
</ul>
<p>To ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p>
<p>If you understand cold email beyond basic outreach — including:</p>
<ul>
<li>Infrastructure,</li>
<li>Warm-up,</li>
<li>Deliverability,</li>
<li>Copy performance,</li>
<li>Inbox health,</li>
<li>And campaign optimization —</li>
</ul>
<p>This role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Client campaign ownership</strong></p>
<ul>
<li>Act as the primary point of contact for 20–30 active clients</li>
<li>Lead client check-ins and performance conversations</li>
<li>Manage client expectations and campaign updates</li>
<li>Build strong long-term client relationships</li>
<li>Proactively identify risks and prevent churn before issues escalate</li>
</ul>
<p><strong>Cold email campaign performance</strong></p>
<ul>
<li>Diagnose and optimize underperforming campaigns</li>
<li>Troubleshoot:</li>
<ul>
<li>Deliverability issues</li>
<li>Inbox placement problems</li>
<li>Domain health</li>
<li>Spam issues</li>
<li>List quality concerns</li>
<li>Low reply rates</li>
</ul>
<li>Review and optimize:</li>
<ul>
<li>Subject lines</li>
<li>Messaging</li>
<li>Sequencing</li>
<li>Personalization</li>
</ul>
<li>Quality-check campaigns before launch</li>
<li>Continuously improve campaign performance and outcomes</li>
</ul>
<p><strong>Deliverability & infrastructure</strong></p>
<ul>
<li>Manage and optimize:</li>
<ul>
<li>Warm-up systems</li>
<li>Inbox reputation</li>
<li>Sending domains</li>
<li>DNS setup</li>
<li>SPF/DKIM/DMARC</li>
</ul>
<li>Understand how inbox placement impacts results</li>
<li>Troubleshoot technical campaign issues independently when possible</li>
<li>Collaborate with technical teams on infrastructure and automation improvements</li>
</ul>
<p><strong>Copywriting & messaging optimization</strong></p>
<ul>
<li>Personally write and refine cold email copy</li>
<li>Improve:</li>
<ul>
<li>Open rates</li>
<li>Reply rates</li>
<li>Positive response rates</li>
</ul>
<li>Test and iterate messaging based on campaign data</li>
<li>Balance personalization with scalability</li>
</ul>
<p><strong>Processes, SOPs & scaling operations</strong></p>
<ul>
<li>Build and improve delivery documentation and playbooks</li>
<li>Maintain organized workflows and campaign tracking</li>
<li>Track:</li>
<ul>
<li>SLAs</li>
<li>Client health</li>
<li>Campaign metrics</li>
<li>Operational performance</li>
</ul>
<li>Help create scalable systems as the company grows</li>
</ul>
<p><strong>Cross-functional collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Developers</li>
<li>Infrastructure teams</li>
<li>Outreach specialists</li>
<li>Leadership</li>
</ul>
<li>Coordinate campaign execution and troubleshooting</li>
<li>Report directly to the founder on:</li>
<ul>
<li>Campaign performance</li>
<li>Client risks</li>
<li>Retention concerns</li>
<li>Operational improvements</li>
</ul>
</ul>
<h4>Required experience & skills</h4>
<ul>
<li>Experience inside:</li>
<ul>
<li>Cold email agencies</li>
<li>Lead generation companies</li>
<li>Outbound sales environments</li>
<li>Startup operations</li>
</ul>
<li>Strong hands-on expertise in:</li>
<ul>
<li>Cold email strategy</li>
<li>Deliverability</li>
<li>Inbox placement</li>
<li>Warm-up systems</li>
<li>Outbound infrastructure</li>
</ul>
<li>Strong copywriting ability for outbound campaigns</li>
<li>Experience troubleshooting:</li>
<ul>
<li>Spam issues</li>
<li>Domain reputation</li>
<li>Low-performing campaigns</li>
</ul>
<li>Technical understanding of:</li>
<ul>
<li>APIs</li>
<li>Automations</li>
<li>Workflows</li>
<li>Outbound systems</li>
</ul>
<li>Daily practical use of:</li>
<ul>
<li>AI tools</li>
<li>ChatGPT</li>
<li>Claude</li>
<li>Automation workflows</li>
</ul>
<li>Strong communication and client management skills</li>
<li>Comfortable operating independently in fast-moving environments</li>
</ul>
<h4>Nice-to-have experience</h4>
<ul>
<li>Experience with:</li>
<ul>
<li>Instantly</li>
<li>Smartlead</li>
<li>Clay</li>
<li>Apollo</li>
<li>Lemlist</li>
<li>Outreach</li>
<li>HubSpot</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Zapier</li>
<li>Make</li>
<li>Webhooks</li>
<li>Automation systems</li>
</ul>
<li>Experience scaling outbound systems for startups or agencies</li>
<li>Background in SaaS or lead generation environments</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You take ownership instead of waiting for instructions</li>
<li>You thrive in startup environments where systems evolve quickly</li>
<li>You focus on execution, results, and performance</li>
<li>You understand that deliverability is just as important as copy</li>
<li>You communicate confidently with founders and executives</li>
<li>You can troubleshoot both technical and operational campaign issues</li>
<li>You care deeply about client outcomes and retention</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review campaign performance dashboards and inbox health</li>
<li>Troubleshoot deliverability or reply-rate issues</li>
<li>Optimize copy, targeting, and sequencing</li>
<li>Join client calls and provide performance updates</li>
<li>Coordinate with outreach and technical teams</li>
<li>Launch and QA new campaigns</li>
<li>Monitor domain reputation and warm-up systems</li>
<li>Update SOPs and operational tracking systems</li>
</ul>
<p>In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>Client retention and churn reduction</li>
<li>Inbox placement and deliverability rates</li>
<li>Campaign reply and conversion performance</li>
<li>Client satisfaction and relationship health</li>
<li>SLA adherence and operational consistency</li>
<li>Overall impact on client campaign results</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and direct impact on client outcomes</li>
<li>Work closely with startup leadership and technical teams</li>
<li>Blend of:</li>
<ul>
<li>Deliverability</li>
<li>Operations</li>
<li>Client management</li>
<li>Outbound strategy</li>
<li>Copywriting</li>
</ul>
<li>Opportunity to help scale outbound systems and processes</li>
<li>Fast-moving environment with strong growth opportunities</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening</li>
<li>Interview with founder</li>
<li>Final discussion</li>
<li>Offer & onboarding</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Understand cold email deeply,</li>
<li>Know how to improve deliverability and campaign performance,</li>
<li>Thrive in startup environments,</li>
<li>And enjoy owning client outcomes from end to end,</li>
</ul>
<p>This role is a strong fit for you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br>What this opportunity involves: We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br> You'll create challenging tasks and evaluation criteria within realistic simulated environments: Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT: Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate What we look for: 8+ years in software development Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+ Why this is hard: Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.<br> Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paidEffort estimate Tasks for this project are estimated to take 30 hours to complete, depending on complexity.<br> This is an estimate and not a schedule requirement; you choose when and how to work.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation: Up to $200/hr equivalent , depending on level and pace.<br> Tasks are estimated at ~30 hours each; you set your own schedule.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b><span><span><span>Service
Desk & User Support:</span></span></span></b><br></span><ul><li><span><span><span>Serve as the first point of contact (Level 1) for all IT incidents and
service requests via phone, email, ticketing system, or walk-in.</span></span></span></li><li><span><span><span>Log, categorize, prioritize, and track all incidents and service requests
in the ITSM tool in accordance with IT service management procedures to support
reporting and trend analysis.</span></span></span></li><li><span><span><span><span>Perform initial diagnosis and troubleshooting of hardware, software,
operating system, and connectivity issues.</span></span></span></span></li><li><span><span><span>Ensure timely resolution or escalation of tickets in line with defined
SLA targets.</span></span></span></li><li><span><span><span>Maintain detailed records of incidents, root causes, and resolutions.</span></span></span></li><li><span><span><span>Escalate unresolved or complex incidents to Level 2/Level 3 support teams
with thorough documentation.</span></span></span></li><li><span><span><span>Ensure end-users are kept informed of incident status and resolution
timelines in line with SLA commitments.</span></span></span></li><li><span><span><span>Provide remote and on-site desktop support for end-user devices including
PCs, laptops, printers, and peripherals.</span></span></span></li></ul><b><span><span><span>Network
Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Provide first-line troubleshooting for LAN/WAN connectivity issues, VPN
access, Wi-Fi, and network-dependent applications.</span></span></span></li><li><span><span><span>Assist in monitoring network performance using approved monitoring tools
and report anomalies to the network team.</span></span></span></li><li><span><span><span>Support configuration of basic network equipment (switches, access
points) under supervision of senior network engineers.</span></span></span></li><li><span><span><span>Verify network port assignments, IP address configurations (DHCP/static),
and DNS resolution for end-user issues.</span></span></span></li></ul><b><span><span><span>Cybersecurity
Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Act as the first responder for reported cybersecurity incidents including
phishing attempts, malware alerts, and suspicious account activity.</span></span></span></li><li><span><span><span>Triage and document security incidents and escalate promptly to the
Cybersecurity team via the Incident Response Plan.</span></span></span></li><li><span><span><span>Assist in enforcing endpoint security policies including antivirus
updates, patch compliance, and device encryption.</span></span></span></li><li><span><span><span>Support user access management activities including account creation,
password resets, and access provisioning/deprovisioning in Active Directory.</span></span></span></li><li><span><span><span>Promote cybersecurity awareness among end users and report policy
violations through proper channels.</span></span></span></li><li><span><span><span>Conduct basic vulnerability checks and ensure endpoints are compliant
with the organization’s security baseline.</span></span></span></li></ul><b><span><span><span>Infrastructure
Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Provide operational support for servers, storage systems, virtual
machines, and on-premises/cloud-based applications.</span></span></span></li><li><span><span><span>Monitor system health dashboards and alert the infrastructure team upon
detection of failures or performance degradation.</span></span></span></li><li><span><span><span>Assist in routine Technology infrastructure tasks including data backup
verification, asset management, and hardware deployment.</span></span></span></li><li><span><span><span>Support Technology asset lifecycle activities: procurement coordination,
tagging, inventory tracking, and disposal per asset management policy.</span></span></span></li><li><span><span><span>Assist in the execution of approved change requests under the Change
Management process.</span></span></span></li></ul><b><span><span><span>Technology
GRC Compliance:</span></span></span></b><br><ul><li><span><span><span>Comply with all Technology Governance, Risk, and Compliance (GRC)
policies, standards, and procedures applicable to the Service Desk function.</span></span></span></li><li><span><span><span>Maintain accurate and audit-ready records of all tickets, actions taken,
and resolutions within the ITSM system.</span></span></span></li><li><span><span><span>Maintain accurate and up to date documentation, including Incident
records, Resolution notes, Standard Operating Procedures (SOPs)</span></span></span></li><li><span><span><span>Adhere to ITIL-aligned processes for Incident Management, Problem
Management, Change Management, and Service Request Management.</span></span></span></li><li><span><span><span>Support internal and external Technology audits by providing required
documentation, evidence, and access logs.</span></span></span></li><li><span><span><span>Ensure all activities comply with applicable Omani cybersecurity and data
protection regulations, including requirements from the Cyber Defense Center
(CDC) and any sector-specific directives.</span></span></span></li><li><span><span><span>Participate in Technology risk assessments, business continuity
exercises, and disaster recovery drills as required.</span></span></span></li><li><span><span><span>Report any identified Technology risks, control gaps, or policy
non-compliance to the Technology GRC function in a timely manner.</span></span></span></li><li><span><span><span>Support IT asset tracking and maintain accurate configuration information
(CMDB, if applicable).</span></span></span></li><li><span><span><span>Assist with asset lifecycle activities, including Deployment and
replacement, Basic maintenance, Asset disposal and retirement.</span></span></span></li><li><span><span><span>Ensure asset data accuracy for audit and compliance purposes</span></span></span></li><li><span><span><span>Contribute to the continuous improvement of Service Desk processes and
overall user experience</span></span></span></li><li><span><span><span>Identify recurring issues and recommend process or system enhancements.</span></span></span></li></ul><b><span><span><span>Continuous
Improvement:</span></span></span></b><br><ul><li><span><span><span><span>Ensure a working culture of
continuous </span></span></span><span><span>improvement through
a process of quality assurance among the Port Control Officers.</span></span></span></li><li><span><span><span>Participate in the identification of opportunities for continuous
improvement and sustainability of systems, processes and practices considering
global best standards, productivity improvement and cost reduction</span></span></span></li></ul><br><span>Requirements<span><b><span><span><span>Minimum Qualification:</span></span></span></b></span><br></span><ul><li><span><span><span><span><span><span><span><span>Bachelor’s degree in information
technology, Computer Science, Computer Engineering, or a related field Professional
certification or trainings in Cybersecurity is highly preferred.</span></span></span></span></span></span></span><br></span></li></ul><b><span><span><span>Minimum Experience & Knowledge & Skills:</span></span></span></b><br><ul><li><span><span><span><span><span>Minimum 2 years of hands-on
experience in a Technology Support / Helpdesk / Service Desk role.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrated experience
troubleshooting Windows operating systems, Microsoft 365, and enterprise
applications.</span></span></span></span></span></li><li><span><span><span><span><span>Exposure to networking
fundamentals, cybersecurity practices, and Technology infrastructure
environments.</span></span></span></span></span></li><li><span><span><span><span><span>Experience working within ITSM
platforms (e.g., ServiceNow, Remedy, Jira Service Management, or equivalent).</span></span></span></span></span></li><li><span><span><span><span><span>Experience in a port, logistics,
oil & gas, or critical infrastructure environment is advantageous.</span></span></span></span></span></li></ul><b><span><span><span>Certifications
(Required / Preferred):</span></span></span></b><br><ul><li><span><span><span><span><span>CompTIA A+ (Required — or
equivalent demonstrated competency)</span></span></span></span></span></li><li><span><span><span><span><span>ITIL Foundation v4 (Required)</span></span></span></span></span></li><li><span><span><span><span><span>CompTIA Network+ (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>CompTIA Security+ (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>Microsoft Certified: Modern
Desktop Administrator Associate (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>ISO/IEC 27001 Foundation
(Preferred)</span></span></span></span></span></li></ul><b><span><span><span>Technical
Skills:</span></span></span></b><br><ul><li><span><span><span><span><span>Strong troubleshooting skills for
hardware, software, network, and OS issues.</span></span></span></span></span></li><li><span><span><span><span><span>Proficiency in Active Directory
user and group management.</span></span></span></span></span></li><li><span><span><span><span><span>Working knowledge of TCP/IP, DNS,
DHCP, VPN, and LAN/WAN principles.</span></span></span></span></span></li><li><span><span><span><span><span>Familiarity with cybersecurity
concepts: endpoint security, phishing, access control, and incident response.</span></span></span></span></span></li></ul> </div>
<p><strong>Senior Dot Net Developer:</strong></p><ul><li><p>At least 5 years’ Experience in ASP dot Net and SQL and oracle Server</p></li><li><p>Experience in developing custom made web application in ASP Dotnet C# with Object Oriented Programming/Analysis, Data Structures and Software Development Life Cycle</p></li><li><p>Strong technical expertise in C# Dot NET, ADO Dot NET, SQL Server</p></li><li><p>Experience with MS Visual Studio 2013/2015 Dot NET development IDE with emphasis on ASP Dot NET, C# Dot NET.</p></li><li><p>Hands on experience on client side technologies HTML5, jQuery, Ajax, Javascript and CSS3 is mandatory.</p></li><li><p>Hands on experience in SQL Database and writing SQL queries. A strong understanding of SQL databases, including practical experience with Microsoft SQL Server, restore, backup and exporting.</p></li><li><p>Experience in developing & implementing Web Services</p></li><li><p>Experience in implement Payment Gateways</p></li><li><p>Knowledge in integrating with Active Directory</p></li><li><p>Proven experience in designing/developing Service Oriented Architecture (SOA) and integrating existing services</p></li><li><p>Should have knowledge of all latest security measures to be followed in coding and should have experience in implementing it. Preference to candidates whose codes have passed penetration testing.</p></li><li><p>Understand user requirements and translate these requirements into applications</p></li><li><p>Handle programming responsibilities and delegate responsibilities to other members of the technical team</p></li><li><p>Ensure that the project/task timelines are met and delivered within the time frame.</p></li><li><p>Should have experienced on requirements gathering and documentations</p></li><li><p>Should have good oral and written communication skills</p></li><li><p>Experience in creating technical specifications and test plans</p></li><li><p>Ability to plan work of self & others and resolve technical and other problems</p></li><li><p>Hands on experience in implementing web applications in Dedicated Online Windows Servers</p></li><li><p>Should have thorough knowledge of IIS</p></li><li><p>Experience in implementing application through plesk control panel.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p>
<p> </p>
<p>Responsible for supporting software quality assurance activities throughout the Software Development Life Cycle (SDLC). The role assists in testing, validating, and verifying banking applications and technology solutions to ensure compliance with business requirements, functional specifications, and quality standards.</p>
<p> </p>
<p> <strong>2. Duties and Responsibilities</strong> </p>
<ol>
<li>Participate in software quality assurance activities throughout the Software Development Life Cycle (SDLC).</li>
<li>Assist in preparing and maintaining test plans, test scenarios, test cases, and test execution documentation.</li>
<li>Review business requirements, functional specifications, and user stories to understand testing requirements and ensure adequate test coverage.</li>
<li>Execute functional, integration, system, regression, smoke, and User Acceptance Testing (UAT).</li>
<li>Prepare and maintain test data required for testing activities.</li>
<li>Record, track, and verify defects identified during testing cycles and support defect resolution activities.</li>
<li>Perform API testing using approved testing tools such as Postman or similar platforms.</li>
<li>Support database validation and data integrity testing activities using SQL queries.</li>
<li>Participate in validating banking processes, digital channels, payment services, customer onboarding, account management, and related business functions.</li>
<li>Assist in test automation activities and maintenance of automated test scripts where applicable.</li>
<li>Support system deployment validation and post-implementation testing activities.</li>
<li>Maintain testing evidence, reports, and quality assurance documentation.</li>
<li>Participate in quality reviews and ensure compliance with established testing standards and procedures.</li>
<li>Collaborate with developers, business users, vendors, and project teams to support successful solution delivery.</li>
<li>Contribute to continuous improvement initiatives related to testing processes, quality assurance practices, and automation.</li>
<li>Prepare testing progress updates and contribute to test summary and quality reports.</li>
<li>The job holder may be required to undertake additional responsibilities depending on Management and Business requirements.</li>
</ol>
<p> </p>
<p> <strong>KEY INTERACTIONS</strong> </p>
<p>1. Internal</p>
<p> </p>
<p> Head of SME</p>
<p> </p>
<p> Section Head Client Relationship (Head Office)</p>
<p> </p>
<p> SME Client Relationship, Risk, Operations, Credit Administration and other functions as required</p>
<p> </p>
<p> Branch Manager and Branch Operations teams</p>
<p> </p>
<p>2. External</p>
<p> SME clients and other external stakeholders as required.</p>
<p> </p>
<p> <strong>MINIMUM EDUCATION, QUALIFICATIONS SKILLS</strong> </p>
<p> </p>
<p>Education:</p>
<p> Bachelor s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related field.</p>
<p>Experience:</p>
<p> Minimum 1 year and up to 3 years of experience in Software Quality Assurance, Software Testing, Information Technology, Banking Systems, or a related field.</p>
<p> </p>
<p> Experience in testing banking applications, digital channels, payment systems, or financial applications is preferred.</p>
<p> </p>
<p> Familiarity with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p>
<p> </p>
<p> Internship, project-based, or hands-on experience in Quality Assurance within banking or financial services environments will be considered an advantage. Fresh graduates with relevant internship, academic project, or practical training experience may be considered.</p>
<p> </p>
<p> Exposure to banking systems or financial services is an advantage. Fresh graduates with relevant internships or project experience may be considered.</p>
<p> </p>
<p>Special Skills & Knowledge:</p>
<p> </p>
<p> Basic understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p>
<p> </p>
<p> Knowledge of software testing methodologies and defect management processes.</p>
<p> </p>
<p> Familiarity with test management and defect tracking tools such as Jira or Azure DevOps.</p>
<p> </p>
<p> Basic knowledge of API testing using Postman or similar tools.</p>
<p> </p>
<p> Basic SQL knowledge for database validation and testing.</p>
<p> </p>
<p> Familiarity with automation testing concepts and tools is an advantage.</p>
<p> </p>
<p> Understanding of Agile and Scrum methodologies is preferred.</p>
<p> </p>
<p> Knowledge of banking applications and digital channels is an advantage.</p>
<p> </p>
<p>KEY COMPETENCIES</p>
<p> </p>
<p> As specified in Job Competency Profile</p></div></section>
<p>We're partnering with a leading technology consultancy to find a Senior IPA Developer with deep UiPath expertise to join their growing automation practice in Muscat. Discover the Role You'll take the lead on designing, developing, testing, and maintaining UiPath automation solutions for enterprise clients. Beyond delivery, you'll mentor junior team members, manage project timelines, and be a trusted advisor on all things RPA.</p><p>• Designing and implementing UiPath workflows using UiPath Studio and related tools.</p><p>• Troubleshooting and debugging automation solutions to meet client expectations.</p><p>• Building custom activities and reusable components to improve efficiency.</p><p>• Collaborating with business stakeholders, analysts, and technical teams to integrate solutions.</p><p>• Leading code reviews and QA activities to ensure adherence to best practices.</p><p>• Supporting business case development for further RPA adoption.</p><p>• Mentoring junior developers and contributing to their RPA skill development.</p><p>• Managing project documentation and ensuring knowledge transfer to clients.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of experience in software development or automation using RPA tools.</li><li>Minimum 3 years of UiPath development experience.</li><li>UiPath RPA Developer Advanced Certification (UiARD) mandatory.</li><li>Strong UiPath Documents understanding skills.</li><li>Experience with IDP, OCR, AI/ML technologies (UiPath, ABBYY, Google, Microsoft).</li><li>Programming skills in C#.Net, VB.NET, C++, Python, or Java.</li><li>Scripting experience: PowerShell, VBA, VBScript, Bash.</li><li>Database knowledge (SQL, NoSQL) and API experience.</li><li>Telecom industry background is a must.</li><li>Agile delivery experience and excellent communication skills.</li></ul>
<p><h4>Please submit your CV in English and indicate your level of English proficiency.<\/h4>\n<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.<\/p>\n<h4>What this opportunity involves:<\/h4>\n<p>We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<\/p>\n<p>You'll create challenging tasks and evaluation criteria within realistic simulated environments:<\/p>\n<ul>\n <li>Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history<\/li>\n <li>Design tasks from intermediate states of these environments - craft the prompt, define what \"solved\" means, and ensure the task is solvable by an AI agent<\/li>\n <li>Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient<\/li>\n <li>Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust<\/li>\n<\/ul>\n<h4>What this is not:<\/h4>\n<ul>\n <li>Not data labeling<\/li>\n <li>Not prompt engineering<\/li>\n <li>Not writing code from scratch - the agent writes most of the code; you guide and evaluate<\/li>\n<\/ul>\n<h4>What we look for:<\/h4>\n<ul>\n <li>8+ years in software development<\/li>\n <li>Core stack: Python (FastAPI), JavaScript\/TypeScript (React), Docker, Postgres, Kafka, Redis<\/li>\n <li>Experience writing tests (functional, integration)<\/li>\n <li>English proficiency - B2+<\/li>\n<\/ul>\n<h4>Why this is hard:<\/h4>\n<p>Frontier models are already good at coding. Creating a task that genuinely challenges the best models is non-trivial. You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution. Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<\/p>\n<h4>How it works<\/h4>\n<p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.<\/p>\n<h4>Effort estimate<\/h4>\n<p>Tasks for this project are estimated to take 30 hours to complete, depending on complexity. This is an estimate and not a schedule requirement; you choose when and how to work. Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<\/p><\/p><p><\/p>
<p><h4>Please submit your CV in English and indicate your level of English proficiency.<\/h4>\n<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.<\/p>\n<h4>What this opportunity involves:<\/h4>\n<p>We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<\/p>\n<p>You'll create challenging tasks and evaluation criteria within realistic simulated environments:<\/p>\n<ul>\n <li>Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history<\/li>\n <li>Design tasks from intermediate states of these environments - craft the prompt, define what \"solved\" means, and ensure the task is solvable by an AI agent<\/li>\n <li>Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient<\/li>\n <li>Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust<\/li>\n<\/ul>\n<h4>What this is not:<\/h4>\n<ul>\n <li>Not data labeling<\/li>\n <li>Not prompt engineering<\/li>\n <li>Not writing code from scratch - the agent writes most of the code; you guide and evaluate<\/li>\n<\/ul>\n<h4>What we look for:<\/h4>\n<ul>\n <li>8+ years in software development<\/li>\n <li>Core stack: Python (FastAPI), JavaScript\/TypeScript (React), Docker, Postgres, Kafka, Redis<\/li>\n <li>Experience writing tests (functional, integration)<\/li>\n <li>English proficiency - B2+<\/li>\n<\/ul>\n<h4>Why this is hard:<\/h4>\n<p>Frontier models are already good at coding. Creating a task that genuinely challenges the best models is non-trivial. You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution. Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<\/p>\n<h4>How it works<\/h4>\n<p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.<\/p>\n<h4>Effort estimate<\/h4>\n<p>Tasks for this project are estimated to take 30 hours to complete, depending on complexity. This is an estimate and not a schedule requirement; you choose when and how to work. Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<\/p><\/p><p><\/p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Service Desk & User Support:</p>
<p>Serve as the first point of contact (Level 1) for all IT incidents and service requests via phone, email, ticketing system, or walk-in.</p>
<p>Log, categorize, prioritize, and track all incidents and service requests in the ITSM tool in accordance with IT service management procedures to support reporting and trend analysis.</p>
<p>Perform initial diagnosis and troubleshooting of hardware, software, operating system, and connectivity issues.</p>
<p>Ensure timely resolution or escalation of tickets in line with defined SLA targets.</p>
<p>Maintain detailed records of incidents, causes, and resolutions.</p>
<p>Escalate unresolved or complex incidents to Level 2/Level 3 support teams with thorough documentation.</p>
<p>Ensure end-users are kept informed of incident status and resolution timelines in line with SLA commitments.</p>
<p>Provide remote and on-site desktop support for end-user devices including PCs, laptops, printers, and peripherals.</p>
<p>Network Support (Level 1):</p>
<p>Provide first-line troubleshooting for LAN/WAN connectivity issues, VPN access, Wi-Fi, and network-dependent applications.</p>
<p>Assist in monitoring network performance using approved monitoring tools and report anomalies to the network team.</p>
<p>Support configuration of basic network equipment (switches, access points) under supervision of senior network engineers.</p>
<p> Verify network port assignments, IP address configurations (DHCP/static), and DNS resolution for end-user issues.</p>
<p> </p>
<p> </p>
<p>Cybersecurity Support (Level 1):</p>
<p>Act as the first responder for reported cybersecurity incidents including phishing attempts, malware alerts, and suspicious account activity.</p>
<p>Triage and document security incidents and escalate promptly to the Cybersecurity team via the Incident Response Plan.</p>
<p> Assist in enforcing endpoint security policies including antivirus updates, patch compliance, and device encryption.</p>
<p> Support user access management activities including account creation, password resets, and access provisioning/deprovisioning in Active Directory.</p>
<p> Promote cybersecurity awareness among end users and report policy violations through proper channels.</p>
<p> Conduct basic vulnerability checks and ensure endpoints are compliant with the organization s security baseline.</p>
<p> </p>
<p> </p>
<p>Infrastructure Support (Level 1):</p>
<p>Provide operational support for servers, storage systems, virtual machines, and on-premises/cloud-based applications.</p>
<p>Monitor system health dashboards and alert the infrastructure team upon detection of failures or performance degradation.</p>
<p>Assist in routine Technology infrastructure tasks including data backup verification, asset management, and hardware deployment.</p>
<p>Support Technology asset lifecycle activities: procurement coordination, tagging, inventory tracking, and disposal per asset management policy.</p>
<p>Assist in the execution of approved change requests under the Change Management process.</p>
<p> </p>
<p>Technology GRC Compliance:</p>
<p>Comply with all Technology Governance, Risk, and Compliance (GRC) policies, standards, and procedures applicable to the Service Desk function.</p>
<p>Maintain accurate and audit-ready records of all tickets, actions taken, and resolutions within the ITSM system.</p>
<p>Maintain accurate and up to date documentation, including Incident records, Resolution notes, Standard Operating Procedures (SOPs)</p>
<p>Adhere to ITIL-aligned processes for Incident Management, Problem Management, Change Management, and Service Request Management.</p>
<p>Support internal and external Technology audits by providing required documentation, evidence, and access logs.</p>
<p>Ensure all activities comply with applicable Omani cybersecurity and data protection regulations, including requirements from the Cyber Defense Center (CDC) and any sector-specific directives.</p>
<p>Participate in Technology risk assessments, business continuity exercises, and disaster recovery drills as required.</p>
<p>Report any identified technology risks, control gaps, or policy non-compliance to the Technology GRC function in a timely manner.</p>
<p>Support IT asset tracking and maintain accurate configuration information (CMDB, if applicable).</p>
<p>Assist with asset lifecycle activities, including Deployment and replacement, Basic maintenance, Asset disposal and retirement.</p>
<p>Ensure asset data accuracy for audit and compliance purposes</p>
<p>Contribute to the continuous improvement of Service Desk processes and overall user experience</p>
<p>Identify recurring issues and recommend process or system enhancements.</p>
<p> </p>
<p>Continuous Improvement:</p>
<p>Ensure a working culture of continuous improvement through a process of quality assurance among the Port Control Officers.</p>
<p>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>Requirements</p>
<p>Minimum Qualification:</p>
<p>Bachelor s degree in information technology, Computer Science, Computer Engineering, or a related field Professional certification or training in Cybersecurity is highly preferred.</p>
<p> </p>
<p> </p>
<p>Minimum Experience & Knowledge & Skills:</p>
<p>Minimum 2 years of hands-on experience in a Technology Support / Helpdesk / Service Desk role.</p>
<p>Demonstrated experience troubleshooting Windows operating systems, Microsoft 365, and enterprise applications.</p>
<p>Exposure to networking fundamentals, cybersecurity practices, and Technology infrastructure environments.</p>
<p>Experience working within ITSM platforms (e.g., ServiceNow, Remedy, Jira Service Management, or equivalent).</p>
<p>Experience in a port, logistics, oil & gas, or critical infrastructure environment is advantageous.</p>
<p> </p>
<p> </p>
<p>Certifications (Required / Preferred):</p>
<p>CompTIA A+ (Required or equivalent demonstrated competency)</p>
<p>ITIL Foundation v4 (Required)</p>
<p>CompTIA Network+ (Preferred)</p>
<p>CompTIA Security+ (Preferred)</p>
<p>Microsoft Certified: Modern Desktop Administrator Associate (Preferred)</p>
<p>ISO/IEC 27001 Foundation (Preferred)</p>
<p> </p>
<p> </p>
<p><br></p>
<p> </p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the job Senior Flutter Developer
Job brief
<p>We're looking for a Senior Flutter Developer to build and maintain high quality applications across iOS, Android, Huawei devices, web, macOS and Windows.</p><br>
<p>The ideal candidate must have strong practical experience with Flutter architecture, responsive interfaces, state management, REST API integration, native SDK integration, testing and performance optimisation.</p><br>
Responsibilities
<ul><li>Develop production quality Flutter applications for iOS, Android, Huawei devices and web.</li><li>Build responsive and adaptive interfaces for mobile, tablet, web and desktop.</li><li>Create reusable widgets, shared components and design systems.</li><li>Integrate Flutter applications with REST APIs, WebSockets and real time services.</li><li>Implement authentication, secure token storage, token refreshing and session management.</li><li>Implement search, filtering, pagination, caching and offline functionality.</li><li>Build image upload, compression, reordering and media management features.</li><li>Integrate push notifications using Firebase Cloud Messaging and Huawei Push Kit.</li><li>Integrate payment gateways, maps, location services, analytics and third party SDKs.</li><li>Build Arabic and English interfaces with complete right to left support.</li></ul>
Requirements
<ul><li>Minimum 3 years of hands-on professional experience building production Flutter applications.</li><li>Advanced understanding of Flutter widgets, layouts, rendering, navigation and application lifecycle.</li><li>Strong debugging, testing and performance optimisation skills.</li></ul>
Benefits
<ul><li>Competitive salary</li><li>All of the hardware and software will be provided for you</li><li>Sponsorship VISA will be provided for expats</li><li>Relocation costs from the employee's country of origin to Oman will be covered.</li><li>Healthy work life balance.</li><li>Fun, collaborative, and fair work culture.</li></ul>
<br>
<br> </div>